<commit_before>---
index: 10
category: info
path: /faq
title: Frequently Asked Questions
---

## What platforms does Inkdrop run on?

Inkdrop is available for macOS 10.11.4 (El Capitan) or later, Windows 7 or later, and Ubuntu Linux 16.04 or later.
Mobile app is also available for iOS 10+ and Android 7.0+.

## Can I sync my data with DropBox, GoogleDrive, etc?

No. You can only sync your data with a server compatible with CouchDB.
Read the [documentation](/manual/synchronizing-in-the-cloud#how-to-set-up-your-own-sync-server) to learn how to set up your own sync server.

We’re delivering stable smooth experience to our users.
That’s why we don’t want to defocus on support of different platforms.

## I don’t trust anyone with my note. Can I run Inkdrop server myself?

Yes!
See the [documentation](/manual/synchronizing-in-the-cloud) for full instructions on setting up the sync server on your local machine.
Or you can simply use it in offline by setting from preferences.

## How can I delete my account?

You can delete your account from [here](https://my.inkdrop.app/account/delete).
You data including personal information will be deleted immediately and permanently.

If you wish to delete your account but you forgot your password, please contact us from your registered email.

## Can I deactivate my account without deleting data?

No.
Since Inkdrop is not a VC-backed startup, we don't have a budget for keeping your data without your payments.

## I forgot my password. How to reset my password?

Inkdrop cannot reset your password for security reason.
Please read [how to recover your password](/manual/recovering-your-password).

### If you think you remember your password

If you believe you know your password, but it isn’t accepted, try these steps:

- Make sure you’re typing lowercase and uppercase letters correctly. If Caps Lock is turned on, the password field shows a Caps Lock symbol ⇪.
- Try older passwords. If you’re able to log in to Inkdrop with your old password, you can then change your password.
- Type your password in another app, like a text editor, so you can see that you’ve entered it correctly. Then copy and paste it into Inkdrop.
- If you use multiple languages, make sure you’re using the correct keyboard layout when you enter your password.
- Make sure you’re typing correct email address.

## Do you offer student/teacher discounts?

Yes. See [this page](/student-discount) for requesting your discount.

## Any chance to get a lifetime license?

No. Because lifetime pricing is not sustainable.
We know there are similar apps with lifetime pricing out there, but it doesn't work for long-running business.
The sustainability is crucial especially for note-taking apps because you will store a lot of notes in them day by day.

## Where are my local data and config files?

You have a local data stored in here:

- on macOS: `~/Library/Application Support/inkdrop`
- on Windows: `%APPDATA%/inkdrop`
- on Linux: `~/.config/inkdrop`

The config file is `config.cson` in that directory.

## `Setup.exe` gets quarantined as a virus threat by Windows Defender

It is false positive.
Our `Setup.exe` is generated with [Squirrel](https://github.com/Squirrel/Squirrel.Windows) and apps built with it sometimes get quarantined as a virus threat which is false positive.
You’ll either have to add a policy exclusion for the `Setup.exe` runs from or whitelist the process itself.
[Lean more about this issue on our forum](https://forum.inkdrop.app/t/download-failed-setup-exe-contained-a-virus-and-was-deleted/961).

## Desktop app won't launch because it fails to load database

If you are getting an error saying `Failed to load database`, please make sure that other Inkdrop instance is not running.
If you still get the error, your local data might be corrupt or missing.
Please try moving [your local data](#where-are-my-local-data-and-config-files-) to other place and launch it again.

## Billing

### How do I cancel my plan?

You can cancel your subscription by deleting your account through [the Account page](https://my.inkdrop.app/account/delete).<commit_msg>feat(faq): add a faq about attachments<commit_after>---
index: 10
category: info
path: /faq
title: Frequently Asked Questions
---

## What platforms does Inkdrop run on?

Inkdrop is available for macOS 10.11.4 (El Capitan) or later, Windows 7 or later, and Ubuntu Linux 16.04 or later.
Mobile app is also available for iOS 10+ and Android 7.0+.

## Can I sync my data with DropBox, GoogleDrive, etc?

No. You can only sync your data with a server compatible with CouchDB.
Read the [documentation](/manual/synchronizing-in-the-cloud#how-to-set-up-your-own-sync-server) to learn how to set up your own sync server.

We’re delivering stable smooth experience to our users.
That’s why we don’t want to defocus on support of different platforms.

## I don’t trust anyone with my note. Can I run Inkdrop server myself?

Yes!
See the [documentation](/manual/synchronizing-in-the-cloud) for full instructions on setting up the sync server on your local machine.
Or you can simply use it in offline by setting from preferences.

## How can I delete my account?

You can delete your account from [here](https://my.inkdrop.app/account/delete).
You data including personal information will be deleted immediately and permanently.

If you wish to delete your account but you forgot your password, please contact us from your registered email.

## Can I deactivate my account without deleting data?

No.
Since Inkdrop is not a VC-backed startup, we don't have a budget for keeping your data without your payments.

## I forgot my password. How to reset my password?

Inkdrop cannot reset your password for security reason.
Please read [how to recover your password](/manual/recovering-your-password).

### If you think you remember your password

If you believe you know your password, but it isn’t accepted, try these steps:

- Make sure you’re typing lowercase and uppercase letters correctly. If Caps Lock is turned on, the password field shows a Caps Lock symbol ⇪.
- Try older passwords. If you’re able to log in to Inkdrop with your old password, you can then change your password.
- Type your password in another app, like a text editor, so you can see that you’ve entered it correctly. Then copy and paste it into Inkdrop.
- If you use multiple languages, make sure you’re using the correct keyboard layout when you enter your password.
- Make sure you’re typing correct email address.

## Do you offer student/teacher discounts?

Yes. See [this page](/student-discount) for requesting your discount.

## Any chance to get a lifetime license?

No. Because lifetime pricing is not sustainable.
We know there are similar apps with lifetime pricing out there, but it doesn't work for long-running business.
The sustainability is crucial especially for note-taking apps because you will store a lot of notes in them day by day.

## Where are my local data and config files?

You have a local data stored in here:

- on macOS: `~/Library/Application Support/inkdrop`
- on Windows: `%APPDATA%/inkdrop`
- on Linux: `~/.config/inkdrop`

The config file is `config.cson` in that directory.

## `Setup.exe` gets quarantined as a virus threat by Windows Defender

It is false positive.
Our `Setup.exe` is generated with [Squirrel](https://github.com/Squirrel/Squirrel.Windows) and apps built with it sometimes get quarantined as a virus threat which is false positive.
You’ll either have to add a policy exclusion for the `Setup.exe` runs from or whitelist the process itself.
[Lean more about this issue on our forum](https://forum.inkdrop.app/t/download-failed-setup-exe-contained-a-virus-and-was-deleted/961).

## Desktop app won't launch because it fails to load database

If you are getting an error saying `Failed to load database`, please make sure that other Inkdrop instance is not running.
If you still get the error, your local data might be corrupt or missing.
Please try moving [your local data](#where-are-my-local-data-and-config-files-) to other place and launch it again.

## Is it possible to attach files to a note?

No. Inkdrop only supports attaching images.
Please upload files to a cloud storage service and paste the URLs of them to the note.

## Billing

### How do I cancel my plan?

You can cancel your subscription by deleting your account through [the Account page](https://my.inkdrop.app/account/delete).
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