<commit_before>[![License](https://img.shields.io/badge/License-Apache%202.0-blue.svg)](https://opensource.org/licenses/Apache-2.0)

# Reimagining Customer Experience 360
Omnichannel Customer Service on Google Cloud

Customers ask us all the time. What's the future of customer care?
We think your contact center shouldn't be a cost center but a revenue center.
It should meet your customers, where they are, 24/7 and be proactive, ubiquitous, and scalable. It should become a trusted partner in your day to day life.

What you will see in the next minute, is an early demo, built by DevRel on how we can reimagine customer experience. A true omnichannel approach!

[Video Demo](https://sites.google.com/corp/google.com/rce/all-demos-in-one?authuser=0)

![alt text](https://github.com/GoogleCloudPlatform/dialogflow-ccai-omnichannel/blob/main/images/architecture.png | width=800)

## Google Cloud Setup

The steps below, will help you to setup your Google Cloud Platform project and enable all the tools
you will need for this demo.


1. Create GCP Project and assign a billing account to it.
<commit_msg>image tag<commit_after>[![License](https://img.shields.io/badge/License-Apache%202.0-blue.svg)](https://opensource.org/licenses/Apache-2.0)

# Reimagining Customer Experience 360
Omnichannel Customer Service on Google Cloud

Customers ask us all the time. What's the future of customer care?
We think your contact center shouldn't be a cost center but a revenue center.
It should meet your customers, where they are, 24/7 and be proactive, ubiquitous, and scalable. It should become a trusted partner in your day to day life.

What you will see in the next minute, is an early demo, built by DevRel on how we can reimagine customer experience. A true omnichannel approach!

[Video Demo](https://sites.google.com/corp/google.com/rce/all-demos-in-one?authuser=0)

<img src="https://github.com/GoogleCloudPlatform/dialogflow-ccai-omnichannel/blob/main/images/architecture.png" width="800" />

## Google Cloud Setup

The steps below, will help you to setup your Google Cloud Platform project and enable all the tools
you will need for this demo.


1. Create GCP Project and assign a billing account to it.

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