<commit_before>Welcome. This issue tracker is for reporting *bugs or feature requests* in Passenger. Do you have _support question_ instead?
Use the support resources or read the docs: https://www.phusionpassenger.com/documentation_and_support

---

## Bug report

When reporting a bug, please answer these questions.
(Requesting a feature? No need to answer questions, just write in free-form.)

**Help yourself first**
Are you sure this is a bug? Please read our troubleshooting and debugging guides first:
https://www.phusionpassenger.com/library/admin/troubleshooting/
https://www.phusionpassenger.com/library/admin/

**What is the problem?**
(answer here)
- Be as detailed as possible, describe the context, include any logs and stack traces.
- How can we reproduce it? The easier you make it for us to reproduce the issue, the better we can help you.
- What is the expected behavior? What is the actual behavior?

**OS or Linux distro, platform (including version)**:
(answer here;
example: Debian 8, x86_64;
example: OS X 10.10 Yosemite, x86_64)

**Passenger version (and whether you are using Enterprise)**:
(answer here;
example: 5.0.26 open source;
example: 5.0.26 Enterprise)

**Passenger installation method**:
(answer here;
example: RubyGems + Gemfile
example: RubyGems, no Gemfile
example: Phusion APT repo
example: Phusion YUM repo
example: OS X Homebrew
example: source tarball)

**Your app's programming language (including any version managers) and framework (including versions)**:
(answer here;
example: Ruby 2.3.0, RVM, Rails 5.0.0;
example: Node.js 4.0.0, Express 4.13.4)

**Are you using a PaaS and/or containerization? If so which one?**
(answer here;
example: Heroku
example: Amazon Container Services
example: Docker 1.9 with an image based on passenger-docker)

**Anything else about your setup that we should know?**
(answer here)

---

Thanks for submitting this report. What will we do with it?

We strive for quality so we take bug reports seriously. We'll do our best to solve issues in a timely manner. But sometimes we're just too busy and things can take a bit longer. Please have patience.

Sometimes we'll need more feedback from you, e.g. more information about your problem, or we'll ask you to try a fix.

## Guaranteed enterprise support

We provide *guaranteed* timely support if 1) you are an enterprise customer and 2) you contact the enterprise support channel.

- Learn more about Passenger Enterprise: https://www.phusionpassenger.com/enterprise
- Priority support for enterprise customers only: <EMAIL>

Turnaround time is typically max 3 working days, depending on your support level.<commit_msg>Ask integration mode too. Shortened here and there to keep focus.<commit_after>Please follow the steps below if you have found an **issue with Passenger**, or would like to request a feature.

Post to the [support forum](http://groups.google.com/group/phusion-passenger) instead if you are not sure, or have a question about your configuration.

---

## Issue report

Fill in as much as possible so that we can understand, find and fix the problem.

**Are you sure this is a bug in Passenger?**
Please read our troubleshooting and debugging guides first:
https://www.phusionpassenger.com/library/admin/troubleshooting/
https://www.phusionpassenger.com/library/admin/

**Question 1: What is the problem?**
- What is the expected behavior?
- What is the actual behavior?
- How can we reproduce it? The easier you make it for us to reproduce the issue, the better we can help you.

Be as detailed as possible, describe the context, include any logs and stack traces (don't just cut/paste the error, provide some logging before that too).

(if you are requesting a feature instead of reporting an issue, describe here what it is and how it would help you)

Your answer:

**Question 2: Passenger version and integration mode**:
- For example: open source 5.0.26 standalone; enterprise 5.0.21/nginx

Your answer:

**Question 3: OS or Linux distro, platform (including version)**:
- For example: Debian 8, x86_64 or OS X 10.10 Yosemite, x86_64

Your answer:

**Question 4: Passenger installation method**:

Answer:
[ ] RubyGems + Gemfile
[ ] RubyGems, no Gemfile
[ ] Phusion APT repo
[ ] Phusion YUM repo
[ ] OS X Homebrew
[ ] source tarball

**Question 5: Your app's programming language (including any version managers) and framework (including versions)**:
- For example: Ruby 2.3.0, RVM, Rails 5.0.0; Node.js 4.0.0 with Express 4.13.4

Your answer:

**Question 6: Are you using a PaaS and/or containerization? If so which one?**
- For example: Heroku, Amazon Container Services, Docker 1.9 with an image based on passenger-docker

Your answer:

**Question 7: Anything else about your setup that we should know?**

Your answer:

---

We strive for quality and appreciate you taking the time to submit a report! Please note that if you want guaranteed response times 
and priority issue support we encourage you to join our [enterprise customer](https://www.phusionpassenger.com/enterprise) base. They 
also provide us with the means to continue our high level of open source support!
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