<commit_before>header
  .row
    .small-12.medium-12.large-12.columns
      .row
        .small-1.columns.icon-column
          = image_tag("icon-sml-evidence.png")
        .small-11.columns
          h4 style="margin-bottom:0px; font-weight:normal;"
            span.hint Staff guide
          h2 Evidence checks
      h4 style="font-weight:normal;" What to do when an application is marked for an evidence check.   

.row
  .small-12.medium-4.large-4.columns
    h5 Contents
    p
      a href='#intro' Introduction
    p
      a href='#before-start' Before you start
    p
      a href='#problems-evidence' Problems with the evidence
    p
      a href='#what-to-do' What to do
    p
      a href='#calculate' How to calculate total monthly income
    p
      a href='#not-include' What not to include as income
    p
      a href='#sources' Sources of evidence
    p
      a.button.alternative href="#more-guides" More guides &nbsp; &nbsp; ⬇


  .small-12.medium-8.large-8.columns
    
    a id="intro"
    h3 Introduction

    p You only need to check paper evidence when an application is marked for an evidence check. The statement of truth signed by the applicant is legally binding.
    p See more about #{link_to 'what to do if you suspect fraud', guide_suspected_fraud_path }
    p Evidence checks are a way for HMCTS to make sure that applicants are providing accurate information about their income. 
    p If an application is marked for an evidence check, write to the applicant and ask them to send evidence of their income. You’ll be provided with a letter to use.  
    
    a id="before-start"
    h3 Before you start
    h5 When you receive the evidence: 
    ul 
      li check the name on the evidence matches the name on the application
      li check the evidence is dated within 3 months of receiving the application
      li for refunds the evidence must cover the date the fee was paid (can be up to 3 months before the fee was paid) 
    
    a id="problems-evidence"
    h3 Problems with the evidence 
    p You may not be able to process the evidence provided by an applicant. Common problems are: 
    ol 
      li the name on the evidence doesn't match the name of the applicant
      li the evidence is out of date 
      li the applicant has not provided all evidence required 
    p In all of these cases, you should return the evidence to the applicant and tell them why it can't be accepted. If they still require help with fees they'll need to apply again.  
    p If a couple is receiving a shared benefit but the benefits letter doesn't state the applicant’s name the applicant must provide additional evidence to show they live at the same address as their partner. 
    p A letter will be generated for you to send to the applicant along with the evidence. 

    .panel
      a href="what-to-do"
      h3 What to do

      h5 To process evidence:
      ul
        li select the application from the list ‘Awaiting evidence’
        li select 'Process evidence'
        li calculate the applicant's total monthly income from the evidence received (not the application form)
        li enter the total in the field on the screen
        li get the result and follow the next steps to process the application
        li store the evidence securely, separate from the case file

      h5 Returning evidence
      p You should not return evidence to the applicant unless they ask for it and provide a stamped addressed envelope. Before returning evidence, make a photocopy and store it with the application. 

      h5 When no evidence is received after 14 calendar days:
      ul
        li write a letter to the applicant
        li post the letter and all the documents back to the applicant<commit_msg>Updated guide to evidence checks<commit_after>header
  .row
    .small-12.medium-12.large-12.columns
      .row
        .small-1.columns.icon-column
          = image_tag("icon-sml-evidence.png")
        .small-11.columns
          h4 style="margin-bottom:0px; font-weight:normal;"
            span.hint Staff guide
          h2 Evidence checks
      h4 style="font-weight:normal;" What to do when an application is marked for an evidence check.   

.row
  .small-12.medium-4.large-4.columns
    h5 Contents
    p
      a href='#intro' Introduction
    p
      a href='#before-start' Before you start
    p
      a href='#problems-evidence' Problems with the evidence
    p
      a href='#what-to-do' What to do
    p
      a href='#calculate' How to calculate total monthly income
    p
      a href='#not-include' What not to include as income
    p
      a href='#sources' Sources of evidence
    p
      a.button.alternative href="#more-guides" More guides &nbsp; &nbsp; ⬇


  .small-12.medium-8.large-8.columns
    
    a id="intro"
    h3 Introduction

    p You only need to check paper evidence when an application is marked for an evidence check. The statement of truth signed by the applicant is legally binding.
    p See more about #{link_to 'what to do if you suspect fraud', guide_suspected_fraud_path }
    p Evidence checks are a way for HMCTS to make sure that applicants are providing accurate information about their income. 
    p If an application is marked for an evidence check, write to the applicant and ask them to send evidence of their income. You’ll be provided with a letter to use. 
    p You won't be able to finish processing the application until you've received the evidence.  
    
    a id="before-start"
    h3 Before you start
    h5 When you receive the evidence: 
    ul 
      li check the name on the evidence matches the name on the application
      li check the evidence is dated within 3 months of receiving the application
      li for refunds the evidence must cover the date the fee was paid (can be up to 3 months before the fee was paid) 
    
    a id="problems-evidence"
    h3 Problems with the evidence 
    p You may not be able to process the evidence provided by an applicant. Common problems are: 
    ol 
      li the name on the evidence doesn't match the name of the applicant
      li the evidence is out of date 
      li the applicant has not provided all evidence required 
    p In all of these cases, you should return the evidence to the applicant and tell them why it can't be accepted. If they still require help with fees they'll need to apply again.  
    p If a couple is receiving a shared benefit but the benefits letter doesn't state the applicant’s name the applicant must provide additional evidence to show they live at the same address as their partner. 
    p A letter will be generated for you to send to the applicant along with the evidence. 

    .panel
      a href="what-to-do"
      h3 What to do

      h5 To process evidence:
      ul
        li select the application from the list ‘Waiting for evidence’
        li select 'Process evidence'
        li calculate the applicant's total monthly income from the evidence received (not the application form)
        li enter the total in the field on the screen
        li get the result and follow the next steps to process the application
        li store the evidence securely, separate from the case file

      h5 Returning evidence
      p You should not return evidence to the applicant unless they ask for it and provide a stamped addressed envelope. Before returning evidence, make a photocopy and store it with the application. 

      h5 When no evidence is received after 14 calendar days:
      ul
        li write a letter to the applicant
        li post the letter and all the documents back to the applicant
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