asapp/slue-phase-2 · Datasets at Hugging Face

issue_id stringclasses 867 values	speaker_id stringclasses 58 values	text stringlengths 1 282	utt_index int32 1 72	channel int32 1 2	role stringclasses 2 values	start_ms int32 0 132k	duration_ms int32 240 18.7k	intent stringclasses 8 values	dialog_acts sequencelengths 1 6
f9f57c44d80d4d75	54	nope that's it thank you	11	1	caller	51,290	1,080	pay bill	[ "answer_dis", "thanks", "statement_close" ]
f9f57c44d80d4d75	11	thank you for calling have a great day	12	2	agent	51,550	1,440	pay bill	[ "thanks", "statement_close" ]
f9f57c44d80d4d75	54	you too	13	1	caller	56,920	1,170	pay bill	[ "acknowledge", "statement_close" ]
fa69eec631834983	22	hello this is harper valley national bank my name is mary how can i help you today	1	2	agent	1,159	4,020	order checks	[ "question_general", "statement_open" ]
fa69eec631834983	47	hi my name is mary garcia	3	1	caller	6,520	2,220	order checks	[ "statement_open" ]
fa69eec631834983	47	i need a new checkbook	5	1	caller	9,319	1,500	order checks	[ "statement_problem" ]
fa69eec631834983	22	what is your address	7	2	agent	14,449	1,080	order checks	[ "question_check" ]
fa69eec631834983	47	my address is four thirteen first street	8	1	caller	17,220	4,440	order checks	[ "answer_general" ]
fa69eec631834983	47	forest ranch	10	1	caller	22,590	1,380	order checks	[ "answer_general" ]
fa69eec631834983	47	california	11	1	caller	24,690	1,050	order checks	[ "answer_general" ]
fa69eec631834983	47	nine two eight eight five	12	1	caller	26,720	3,180	order checks	[ "answer_general" ]
fa69eec631834983	22	can you please repeat the zip code	25	2	agent	52,129	1,470	order checks	[ "question_repeat" ]
fa69eec631834983	47	nine two eight eight five	26	1	caller	55,320	2,580	order checks	[ "answer_general" ]
fa69eec631834983	22	a new check book has has been sent to your home address is there anything else i can help you with	29	2	agent	64,539	5,370	order checks	[ "question_general", "statement_general" ]
fa69eec631834983	47	no thank you	31	1	caller	71,020	780	order checks	[ "answer_dis", "thanks" ]
fa69eec631834983	22	thank you for calling have a great day	32	2	agent	73,389	2,310	order checks	[ "thanks", "statement_close" ]
fac8f08ea8414310	17	hello this is harper valley national bank my name is patricia how can i help you today	1	2	agent	1,691	5,550	transfer money	[ "question_general", "statement_open" ]
fac8f08ea8414310	44	hi my name is linda johnson uh linda wilson i would like to transfer money between my accounts	2	1	caller	10,620	5,220	transfer money	[ "statement_open", "statement_problem" ]
fac8f08ea8414310	17	oh sure i can help you do that um what is the transfer amount	3	2	agent	14,961	3,960	transfer money	[ "question_check", "acknowledge", "disfluency" ]
fac8f08ea8414310	44	it's about a hundred and sixteen dollars	4	1	caller	22,890	2,100	transfer money	[ "answer_general" ]
fac8f08ea8414310	17	okay what is the source account	5	2	agent	24,961	2,100	transfer money	[ "question_check", "acknowledge" ]
fac8f08ea8414310	44	the source account is my savings account	6	1	caller	31,720	2,670	transfer money	[ "answer_general" ]
fac8f08ea8414310	17	okay and what is the destination account	7	2	agent	33,531	2,370	transfer money	[ "question_check", "acknowledge" ]
fac8f08ea8414310	44	the destination account is my checking account	8	1	caller	39,290	2,010	transfer money	[ "answer_general" ]
fac8f08ea8414310	17	okay	9	2	agent	41,061	570	transfer money	[ "acknowledge" ]
fac8f08ea8414310	17	one hundred and sixteen dollar has been transferred from your savings account to your checking account is there anything else i can help you with	10	2	agent	42,561	6,900	transfer money	[ "question_general", "statement_general" ]
fac8f08ea8414310	44	no that was going to be it	11	1	caller	53,090	1,230	transfer money	[ "answer_dis", "statement_close" ]
fac8f08ea8414310	17	okay thank you for calling have a great day	13	2	agent	53,531	2,130	transfer money	[ "thanks", "acknowledge", "statement_close" ]
fac8f08ea8414310	44	bye	14	1	caller	58,820	390	transfer money	[ "statement_close" ]
fac8f08ea8414310	17	bye now	16	2	agent	58,461	540	transfer money	[ "statement_close" ]
faecc73e62614249	28	hello	1	2	agent	1,360	990	replace card	[ "statement_open", "other" ]
faecc73e62614249	28	this is harper valley national bank my name is jennifer how can i help you today	2	2	agent	2,890	5,280	replace card	[ "question_general", "statement_open" ]
faecc73e62614249	5	hi my name is mary smith	3	1	caller	10,719	1,950	replace card	[ "statement_open" ]
faecc73e62614249	5	i lost my credit card can you send me a new one	4	1	caller	13,289	2,490	replace card	[ "statement_problem" ]
faecc73e62614249	28	which card would you like to replace	6	2	agent	17,990	1,800	replace card	[ "question_general" ]
faecc73e62614249	5	my credit card	7	1	caller	22,189	960	replace card	[ "answer_general" ]
faecc73e62614249	28	i've ordered your replacement credit card is there anything else i can help you with	8	2	agent	24,850	4,320	replace card	[ "question_general", "statement_general" ]
faecc73e62614249	5	um nope that was it	9	1	caller	31,479	1,440	replace card	[ "answer_dis", "statement_close", "disfluency" ]
faecc73e62614249	28	well thank you for calling have a great day	10	2	agent	33,870	2,790	replace card	[ "thanks", "statement_close", "other" ]
faecc73e62614249	5	you too	11	1	caller	38,479	510	replace card	[ "statement_close" ]
faecc73e62614249	28	bye	12	2	agent	40,120	540	replace card	[ "statement_close" ]
faf99f6f141845d2	11	hello this is harper valley national bank my name is jennifer how can i help you today	1	2	agent	1,779	5,040	transfer money	[ "question_general", "statement_open" ]
faf99f6f141845d2	6	hi my name is linda davis i would like to transfer money between my accounts	2	1	caller	9,890	5,970	transfer money	[ "statement_open", "statement_problem" ]
faf99f6f141845d2	11	which card	3	2	agent	16,779	720	transfer money	[ "question_check" ]
faf99f6f141845d2	11	uh which account would you like to transfer	4	2	agent	18,709	1,860	transfer money	[ "question_check", "disfluency" ]
faf99f6f141845d2	6	from my savings account to my checking account	5	1	caller	24,010	2,730	transfer money	[ "answer_general" ]
faf99f6f141845d2	11	okay	6	2	agent	26,309	540	transfer money	[ "acknowledge" ]
faf99f6f141845d2	11	and how much would you like to transfer	7	2	agent	28,609	1,440	transfer money	[ "question_check" ]
faf99f6f141845d2	6	the amount is sixty five dollars	8	1	caller	33,320	2,100	transfer money	[ "answer_general" ]
faf99f6f141845d2	11	okay i've uh	9	2	agent	35,909	2,040	transfer money	[ "acknowledge", "disfluency" ]
faf99f6f141845d2	11	i've arranged for the transfer to happen thank you very much is there anything else i can help you with today	10	2	agent	38,879	4,320	transfer money	[ "question_general", "statement_general" ]
faf99f6f141845d2	6	no thank you	11	1	caller	46,450	660	transfer money	[ "answer_dis", "thanks" ]
faf99f6f141845d2	11	alright thank you for calling have a great day	12	2	agent	46,069	1,740	transfer money	[ "thanks", "acknowledge", "statement_close" ]
fb0907e0edbc4b15	38	hello	4	1	caller	9,288	1,170	check balance	[ "statement_open", "other" ]
fb0907e0edbc4b15	38	hello	5	1	caller	13,929	450	check balance	[ "statement_open" ]
fb0907e0edbc4b15	47	hi i'm sorry this this call uh hello this is harper valley national bank my name is dawn how can i help you today	6	2	agent	16,090	7,230	check balance	[ "question_general", "apology", "statement_open" ]
fb0907e0edbc4b15	38	hi	7	1	caller	16,879	570	check balance	[ "statement_open" ]
fb0907e0edbc4b15	38	oh okay my name is jennifer brown and i need to check my account balance if i could	8	1	caller	26,309	6,660	check balance	[ "statement_open", "statement_problem" ]
fb0907e0edbc4b15	47	what account would you like to check	11	2	agent	39,020	1,920	check balance	[ "question_check" ]
fb0907e0edbc4b15	38	uhm my savings account	15	1	caller	43,919	2,190	check balance	[ "answer_general", "disfluency" ]
fb0907e0edbc4b15	38	please	16	1	caller	47,619	360	check balance	[ "answer_general" ]
fb0907e0edbc4b15	38	oh but the way that you're doing	20	1	caller	56,519	3,000	check balance	[ "self" ]
fb0907e0edbc4b15	47	one moment	21	2	agent	57,020	660	check balance	[ "statement_general" ]
fb0907e0edbc4b15	38	hello	22	1	caller	60,819	420	check balance	[ "statement_open" ]
fb0907e0edbc4b15	47	yeah one moment	23	2	agent	62,420	660	check balance	[ "acknowledge" ]
fb0907e0edbc4b15	38	uh huh	24	1	caller	65,649	360	check balance	[ "backchannel" ]
fb0907e0edbc4b15	38	no problem	25	1	caller	66,719	570	check balance	[ "acknowledge" ]
fb0907e0edbc4b15	47	your account balance is eighty two dollars is there anything else i can help you with	27	2	agent	79,120	4,230	check balance	[ "question_general", "answer_general" ]
fb0907e0edbc4b15	38	no i don't think so thank you so much you were very helpful	28	1	caller	86,009	2,790	check balance	[ "answer_dis", "thanks", "statement_general" ]
fb0907e0edbc4b15	47	thank you	29	2	agent	89,920	480	check balance	[ "thanks" ]
fb0907e0edbc4b15	38	have a good day bye bye	30	1	caller	93,299	1,200	check balance	[ "statement_close" ]
fb0907e0edbc4b15	47	you too	32	2	agent	96,120	300	check balance	[ "statement_close" ]
fb6313dc5a674409	46	hello this is harper valley national bank my name is james how can i help you today	1	2	agent	1,800	5,190	pay bill	[ "question_general", "statement_open" ]
fb6313dc5a674409	47	hi my name is michael johnson i would like to pay a bill	2	1	caller	10,460	3,810	pay bill	[ "statement_open", "statement_problem" ]
fb6313dc5a674409	46	okay and what is the name of the company	3	2	agent	13,900	2,730	pay bill	[ "question_check", "acknowledge" ]
fb6313dc5a674409	47	the company is smart electric	4	1	caller	20,820	2,250	pay bill	[ "answer_general" ]
fb6313dc5a674409	46	what is the company address	5	2	agent	22,200	1,500	pay bill	[ "question_check" ]
fb6313dc5a674409	47	the address is eight eight five	6	1	caller	27,370	2,100	pay bill	[ "answer_general" ]
fb6313dc5a674409	47	first street	7	1	caller	29,990	1,410	pay bill	[ "answer_general" ]
fb6313dc5a674409	47	harper valley	8	1	caller	32,390	1,230	pay bill	[ "answer_general" ]
fb6313dc5a674409	47	california	9	1	caller	34,590	960	pay bill	[ "answer_general" ]
fb6313dc5a674409	47	seven two three eight zero	10	1	caller	36,890	1,890	pay bill	[ "answer_general" ]
fb6313dc5a674409	46	can you repeat that zip code for me please	11	2	agent	39,670	1,860	pay bill	[ "question_repeat" ]
fb6313dc5a674409	47	seven two three eight zero	12	1	caller	46,060	2,010	pay bill	[ "answer_general" ]
fb6313dc5a674409	46	okay and what is the bill amount	13	2	agent	47,170	1,470	pay bill	[ "question_check", "acknowledge" ]
fb6313dc5a674409	47	the amount of the bill is seventy seven dollars	14	1	caller	52,920	3,120	pay bill	[ "answer_general" ]
fb6313dc5a674409	46	will get that sent right away is there anything else i can help you with	15	2	agent	55,670	3,480	pay bill	[ "question_general", "statement_close", "statement_general" ]
fb6313dc5a674409	47	no thank you	16	1	caller	63,890	870	pay bill	[ "answer_dis", "thanks", "statement_close" ]
fb6313dc5a674409	46	thank you for calling have a great day	17	2	agent	63,770	2,220	pay bill	[ "thanks", "statement_close" ]
fb6313dc5a674409	47	you too	18	1	caller	69,020	510	pay bill	[ "acknowledge", "statement_close" ]
fb6cf856476648c9	13	hello this is harper valley national bank my name is david and how can i help you today	2	2	agent	1,890	4,410	replace card	[ "question_general", "statement_open", "other" ]
fb6cf856476648c9	20	hi my name is michael williams i lost my debit card can you send me a new one	4	1	caller	7,729	4,800	replace card	[ "statement_open", "statement_problem" ]
fb6cf856476648c9	13	sure uh which card would you like to replace	5	2	agent	17,990	2,820	replace card	[ "question_check", "answer_agree", "disfluency" ]
fb6cf856476648c9	20	my debit card	6	1	caller	22,049	1,440	replace card	[ "answer_general" ]
fb6cf856476648c9	13	i have ordered you a replacement debit card is there anything else i can help you with	7	2	agent	27,690	3,840	replace card	[ "question_general", "statement_general" ]
fb6cf856476648c9	20	no thank you	8	1	caller	32,609	810	replace card	[ "answer_dis", "thanks" ]
fb6cf856476648c9	13	thank you for calling and have a great day	9	2	agent	35,050	1,770	replace card	[ "thanks", "statement_close" ]
fb980cb8c7694f3f	40	hello this is her valley national bank my name is linda	1	2	agent	7,699	3,060	order checks	[ "statement_open" ]
fb980cb8c7694f3f	40	how can i help you today	2	2	agent	11,699	1,050	order checks	[ "question_general" ]
fb980cb8c7694f3f	56	hi my name is robert jones i need a new checkbook	3	1	caller	16,290	3,120	order checks	[ "statement_open", "statement_problem" ]

f9f57c44d80d4d75

54

nope that's it thank you

11

1

caller

51,290

1,080

pay bill

[ "answer_dis", "thanks", "statement_close" ]

f9f57c44d80d4d75

11

thank you for calling have a great day

12

2

agent

51,550

1,440

pay bill

[ "thanks", "statement_close" ]

f9f57c44d80d4d75

54

you too

13

1

caller

56,920

1,170

pay bill

[ "acknowledge", "statement_close" ]

fa69eec631834983

22

hello this is harper valley national bank my name is mary how can i help you today

1

2

agent

1,159

4,020

order checks

[ "question_general", "statement_open" ]

fa69eec631834983

47

hi my name is mary garcia

3

1

caller

6,520

2,220

order checks

[ "statement_open" ]

fa69eec631834983

47

i need a new checkbook

5

1

caller

9,319

1,500

order checks

[ "statement_problem" ]

fa69eec631834983

22

what is your address

7

2

agent

14,449

1,080

order checks

[ "question_check" ]

fa69eec631834983

47

my address is four thirteen first street

8

1

caller

17,220

4,440

order checks

[ "answer_general" ]

fa69eec631834983

47

forest ranch

10

1

caller

22,590

1,380

order checks

[ "answer_general" ]

fa69eec631834983

47

california

11

1

caller

24,690

1,050

order checks

[ "answer_general" ]

fa69eec631834983

47

nine two eight eight five

12

1

caller

26,720

3,180

order checks

[ "answer_general" ]

fa69eec631834983

22

can you please repeat the zip code

25

2

agent

52,129

1,470

order checks

[ "question_repeat" ]

fa69eec631834983

47

nine two eight eight five

26

1

caller

55,320

2,580

order checks

[ "answer_general" ]

fa69eec631834983

22

a new check book has has been sent to your home address is there anything else i can help you with

29

2

agent

64,539

5,370

order checks

[ "question_general", "statement_general" ]

fa69eec631834983

47

no thank you

31

1

caller

71,020

780

order checks

[ "answer_dis", "thanks" ]

fa69eec631834983

22

thank you for calling have a great day

32

2

agent

73,389

2,310

order checks

[ "thanks", "statement_close" ]

fac8f08ea8414310

17

hello this is harper valley national bank my name is patricia how can i help you today

1

2

agent

1,691

5,550

transfer money

[ "question_general", "statement_open" ]

fac8f08ea8414310

44

hi my name is linda johnson uh linda wilson i would like to transfer money between my accounts

2

1

caller

10,620

5,220

transfer money

[ "statement_open", "statement_problem" ]

fac8f08ea8414310

17

oh sure i can help you do that um what is the transfer amount

3

2

agent

14,961

3,960

transfer money

[ "question_check", "acknowledge", "disfluency" ]

fac8f08ea8414310

44

it's about a hundred and sixteen dollars

4

1

caller

22,890

2,100

transfer money

[ "answer_general" ]

fac8f08ea8414310

17

okay what is the source account

5

2

agent

24,961

2,100

transfer money

[ "question_check", "acknowledge" ]

fac8f08ea8414310

44

the source account is my savings account

6

1

caller

31,720

2,670

transfer money

[ "answer_general" ]

fac8f08ea8414310

17

okay and what is the destination account

7

2

agent

33,531

2,370

transfer money

[ "question_check", "acknowledge" ]

fac8f08ea8414310

44

the destination account is my checking account

8

1

caller

39,290

2,010

transfer money

[ "answer_general" ]

fac8f08ea8414310

17

okay

9

2

agent

41,061

570

transfer money

[ "acknowledge" ]

fac8f08ea8414310

17

one hundred and sixteen dollar has been transferred from your savings account to your checking account is there anything else i can help you with

10

2

agent

42,561

6,900

transfer money

[ "question_general", "statement_general" ]

fac8f08ea8414310

44

no that was going to be it

11

1

caller

53,090

1,230

transfer money

[ "answer_dis", "statement_close" ]

fac8f08ea8414310

17

okay thank you for calling have a great day

13

2

agent

53,531

2,130

transfer money

[ "thanks", "acknowledge", "statement_close" ]

fac8f08ea8414310

44

bye

14

1

caller

58,820

390

transfer money

[ "statement_close" ]

fac8f08ea8414310

17

bye now

16

2

agent

58,461

540

transfer money

[ "statement_close" ]

faecc73e62614249

28

hello

1

2

agent

1,360

990

replace card

[ "statement_open", "other" ]

faecc73e62614249

28

this is harper valley national bank my name is jennifer how can i help you today

2

agent

2,890

5,280

replace card

[ "question_general", "statement_open" ]

faecc73e62614249

5

hi my name is mary smith

3

1

caller

10,719

1,950

replace card

[ "statement_open" ]

faecc73e62614249

5

i lost my credit card can you send me a new one

4

1

caller

13,289

2,490

replace card

[ "statement_problem" ]

faecc73e62614249

28

which card would you like to replace

6

2

agent

17,990

1,800

replace card

[ "question_general" ]

faecc73e62614249

5

my credit card

7

1

caller

22,189

960

replace card

[ "answer_general" ]

faecc73e62614249

28

i've ordered your replacement credit card is there anything else i can help you with

8

2

agent

24,850

4,320

replace card

[ "question_general", "statement_general" ]

faecc73e62614249

5

um nope that was it

9

1

caller

31,479

1,440

replace card

[ "answer_dis", "statement_close", "disfluency" ]

faecc73e62614249

28

well thank you for calling have a great day

10

2

agent

33,870

2,790

replace card

[ "thanks", "statement_close", "other" ]

faecc73e62614249

5

you too

11

1

caller

38,479

510

replace card

[ "statement_close" ]

faecc73e62614249

28

bye

12

2

agent

40,120

540

replace card

[ "statement_close" ]

faf99f6f141845d2

11

hello this is harper valley national bank my name is jennifer how can i help you today

1

2

agent

1,779

5,040

transfer money

[ "question_general", "statement_open" ]

faf99f6f141845d2

6

hi my name is linda davis i would like to transfer money between my accounts

2

1

caller

9,890

5,970

transfer money

[ "statement_open", "statement_problem" ]

faf99f6f141845d2

11

which card

3

2

agent

16,779

720

transfer money

[ "question_check" ]

faf99f6f141845d2

11

uh which account would you like to transfer

4

2

agent

18,709

1,860

transfer money

[ "question_check", "disfluency" ]

faf99f6f141845d2

6

from my savings account to my checking account

5

1

caller

24,010

2,730

transfer money

[ "answer_general" ]

faf99f6f141845d2

11

okay

6

2

agent

26,309

540

transfer money

[ "acknowledge" ]

faf99f6f141845d2

11

and how much would you like to transfer

7

2

agent

28,609

1,440

transfer money

[ "question_check" ]

faf99f6f141845d2

6

the amount is sixty five dollars

8

1

caller

33,320

2,100

transfer money

[ "answer_general" ]

faf99f6f141845d2

11

okay i've uh

9

2

agent

35,909

2,040

transfer money

[ "acknowledge", "disfluency" ]

faf99f6f141845d2

11

i've arranged for the transfer to happen thank you very much is there anything else i can help you with today

10

2

agent

38,879

4,320

transfer money

[ "question_general", "statement_general" ]

faf99f6f141845d2

6

no thank you

11

1

caller

46,450

660

transfer money

[ "answer_dis", "thanks" ]

faf99f6f141845d2

11

alright thank you for calling have a great day

12

2

agent

46,069

1,740

transfer money

[ "thanks", "acknowledge", "statement_close" ]

fb0907e0edbc4b15

38

hello

4

1

caller

9,288

1,170

check balance

[ "statement_open", "other" ]

fb0907e0edbc4b15

38

hello

5

1

caller

13,929

450

check balance

[ "statement_open" ]

fb0907e0edbc4b15

47

hi i'm sorry this this call uh hello this is harper valley national bank my name is dawn how can i help you today

6

2

agent

16,090

7,230

check balance

[ "question_general", "apology", "statement_open" ]

fb0907e0edbc4b15

38

hi

7

1

caller

16,879

570

check balance

[ "statement_open" ]

fb0907e0edbc4b15

38

oh okay my name is jennifer brown and i need to check my account balance if i could

8

1

caller

26,309

6,660

check balance

[ "statement_open", "statement_problem" ]

fb0907e0edbc4b15

47

what account would you like to check

11

2

agent

39,020

1,920

check balance

[ "question_check" ]

fb0907e0edbc4b15

38

uhm my savings account

15

1

caller

43,919

2,190

check balance

[ "answer_general", "disfluency" ]

fb0907e0edbc4b15

38

please

16

1

caller

47,619

360

check balance

[ "answer_general" ]

fb0907e0edbc4b15

38

oh but the way that you're doing

20

1

caller

56,519

3,000

check balance

[ "self" ]

fb0907e0edbc4b15

47

one moment

21

2

agent

57,020

660

check balance

[ "statement_general" ]

fb0907e0edbc4b15

38

hello

22

1

caller

60,819

420

check balance

[ "statement_open" ]

fb0907e0edbc4b15

47

yeah one moment

23

2

agent

62,420

660

check balance

[ "acknowledge" ]

fb0907e0edbc4b15

38

uh huh

24

1

caller

65,649

360

check balance

[ "backchannel" ]

fb0907e0edbc4b15

38

no problem

25

1

caller

66,719

570

check balance

[ "acknowledge" ]

fb0907e0edbc4b15

47

your account balance is eighty two dollars is there anything else i can help you with

27

2

agent

79,120

4,230

check balance

[ "question_general", "answer_general" ]

fb0907e0edbc4b15

38

no i don't think so thank you so much you were very helpful

28

1

caller

86,009

2,790

check balance

[ "answer_dis", "thanks", "statement_general" ]

fb0907e0edbc4b15

47

thank you

29

2

agent

89,920

480

check balance

[ "thanks" ]

fb0907e0edbc4b15

38

have a good day bye bye

30

1

caller

93,299

1,200

check balance

[ "statement_close" ]

fb0907e0edbc4b15

47

you too

32

2

agent

96,120

300

check balance

[ "statement_close" ]

fb6313dc5a674409

46

hello this is harper valley national bank my name is james how can i help you today

1

2

agent

1,800

5,190

pay bill

[ "question_general", "statement_open" ]

fb6313dc5a674409

47

hi my name is michael johnson i would like to pay a bill

2

1

caller

10,460

3,810

pay bill

[ "statement_open", "statement_problem" ]

fb6313dc5a674409

46

okay and what is the name of the company

3

2

agent

13,900

2,730

pay bill

[ "question_check", "acknowledge" ]

fb6313dc5a674409

47

the company is smart electric

4

1

caller

20,820

2,250

pay bill

[ "answer_general" ]

fb6313dc5a674409

46

what is the company address

5

2

agent

22,200

1,500

pay bill

[ "question_check" ]

fb6313dc5a674409

47

the address is eight eight five

6

1

caller

27,370

2,100

pay bill

[ "answer_general" ]

fb6313dc5a674409

47

first street

7

1

caller

29,990

1,410

pay bill

[ "answer_general" ]

fb6313dc5a674409

47

harper valley

8

1

caller

32,390

1,230

pay bill

[ "answer_general" ]

fb6313dc5a674409

47

california

9

1

caller

34,590

960

pay bill

[ "answer_general" ]

fb6313dc5a674409

47

seven two three eight zero

10

1

caller

36,890

1,890

pay bill

[ "answer_general" ]

fb6313dc5a674409

46

can you repeat that zip code for me please

11

2

agent

39,670

1,860

pay bill

[ "question_repeat" ]

fb6313dc5a674409

47

seven two three eight zero

12

1

caller

46,060

2,010

pay bill

[ "answer_general" ]

fb6313dc5a674409

46

okay and what is the bill amount

13

2

agent

47,170

1,470

pay bill

[ "question_check", "acknowledge" ]

fb6313dc5a674409

47

the amount of the bill is seventy seven dollars

14

1

caller

52,920

3,120

pay bill

[ "answer_general" ]

fb6313dc5a674409

46

will get that sent right away is there anything else i can help you with

15

2

agent

55,670

3,480

pay bill

[ "question_general", "statement_close", "statement_general" ]

fb6313dc5a674409

47

no thank you

16

1

caller

63,890

870

pay bill

[ "answer_dis", "thanks", "statement_close" ]

fb6313dc5a674409

46

thank you for calling have a great day

17

2

agent

63,770

2,220

pay bill

[ "thanks", "statement_close" ]

fb6313dc5a674409

47

you too

18

1

caller

69,020

510

pay bill

[ "acknowledge", "statement_close" ]

fb6cf856476648c9

13

hello this is harper valley national bank my name is david and how can i help you today

2

agent

1,890

4,410

replace card

[ "question_general", "statement_open", "other" ]

fb6cf856476648c9

20

hi my name is michael williams i lost my debit card can you send me a new one

4

1

caller

7,729

4,800

replace card

[ "statement_open", "statement_problem" ]

fb6cf856476648c9

13

sure uh which card would you like to replace

5

2

agent

17,990

2,820

replace card

[ "question_check", "answer_agree", "disfluency" ]

fb6cf856476648c9

20

my debit card

6

1

caller

22,049

1,440

replace card

[ "answer_general" ]

fb6cf856476648c9

13

i have ordered you a replacement debit card is there anything else i can help you with

7

2

agent

27,690

3,840

replace card

[ "question_general", "statement_general" ]

fb6cf856476648c9

20

no thank you

8

1

caller

32,609

810

replace card

[ "answer_dis", "thanks" ]

fb6cf856476648c9

13

thank you for calling and have a great day

9

2

agent

35,050

1,770

replace card

[ "thanks", "statement_close" ]

fb980cb8c7694f3f

40

hello this is her valley national bank my name is linda

1

2

agent

7,699

3,060

order checks

[ "statement_open" ]

fb980cb8c7694f3f

40

how can i help you today

2

agent

11,699

1,050

order checks

[ "question_general" ]

fb980cb8c7694f3f

56

hi my name is robert jones i need a new checkbook

3

1

caller

16,290

3,120

order checks

[ "statement_open", "statement_problem" ]