text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
I can't find my phone. | 43lost_or_stolen_phone
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Where can I get a second card? | 40getting_spare_card
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My ecchange rate was wrong for a cash transaction. | 76wrong_exchange_rate_for_cash_withdrawal
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I don't know what's wrong, my contactless stopped working. Tried it in a few different places today and it didn't work in any of them. | 24contactless_not_working
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How do I find the verification code for my top-up card? | 71verify_top_up
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Can I use app to freeze account and dispute fraud? | 23compromised_card
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Help! I can't find my card. | 42lost_or_stolen_card
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Why isn't the transfer on my account showing up? | 6balance_not_updated_after_bank_transfer
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What happened to the cash that I tried to deposit into my account? It's gone! | 7balance_not_updated_after_cheque_or_cash_deposit
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What fee is included if I top up by card? | 57top_up_by_card_charge
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My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used? | 42lost_or_stolen_card
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I got charged and extra fee when I transferred money so why was I charged? | 64transfer_fee_charged
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How does tranferring money into my account work? | 65transfer_into_account
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My cash in the ATM is still pending | 47pending_cash_withdrawal
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How old do I need to be to open an account? | 2age_limit
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I have not received the amount of cash i was supposed to. | 75wrong_amount_of_cash_received
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What are the fees for a physical card? | 44order_physical_card
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I got my American Express in Apple Pay, why is top up not working? | 3apple_pay_or_google_pay
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How do I interconvert between AUD and GBP? | 34exchange_via_app
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My top up hasn't worked, it's been stuck in pending for the last couple hours | 48pending_top_up
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I can't transfer money from my account. | 28declined_transfer
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How did you come up with your exchange rates? | 33exchange_rate
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I'd like to cancel a transfer | 9cancel_transfer
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I want to reverse a purchase. Can I cancel it? | 52request_refund
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My card payment was cancelled. | 53reverted_card_payment?
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how much do you charge to accept transfers | 56top_up_by_bank_transfer_charge
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How do your exchange rates work? | 33exchange_rate
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Can i get a single use virtual card | 38get_disposable_virtual_card
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How can I see where my money comes from? | 70verify_source_of_funds
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What do I do if I notice a strange withdrawl in my statement? | 21cash_withdrawal_not_recognised
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Can you explain your exchange rate policy to me? | 33exchange_rate
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WHAT CAN I DO AFTER THE CARD MISSING | 1activate_my_card
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My transaction is still showing that is pending from my cash withdrawal. | 47pending_cash_withdrawal
| [
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I thought cash withdrawals didn't have a fee | 20cash_withdrawal_charge
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I think my card was stolen. | 42lost_or_stolen_card
| [
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Why am I seeing a transfer fee? | 64transfer_fee_charged
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Why am I being charged more ? | 18card_payment_wrong_exchange_rate
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I didn't get cash from an ATM, but the app says I did | 21cash_withdrawal_not_recognised
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Can I have my card delivered on a specific day? | 13card_delivery_estimate
| [
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Why has my transfer failed? | 36failed_transfer
| [
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I am missing a refund. | 0Refund_not_showing_up
| [
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I'm not quite understanding why my cash withdrawal is showing as pending. | 47pending_cash_withdrawal
| [
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I requested a virtual card but it is not showing up. Why? | 41getting_virtual_card
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For how long will my transfer be pending? | 49pending_transfer
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Why can't I see my PIN? | 39get_physical_card
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Your service is terrible,. Delete my account, | 55terminate_account
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Do you have any limit on the auto top-up? | 5automatic_top_up
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I tried to get $100 but I just got $20 | 75wrong_amount_of_cash_received
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I want to go back on what I did this morning | 9cancel_transfer
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Are there any fees for top ups? | 57top_up_by_card_charge
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Im waiting for my transaction to go through. | 66transfer_not_received_by_recipient
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I need to top up cash, How do I do it? | 58top_up_by_cash_or_cheque
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] |
Why hasn't my card been delivered? | 12card_arrival
| [
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I have an unauthorized transaction on my statement | 17card_payment_not_recognised
| [
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What should I do if I see a payment I didn't make? | 17card_payment_not_recognised
| [
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How do I link to my credit card with you? | 14card_linking
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How do I go about activating my new card? | 1activate_my_card
| [
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Why is my exchange rate wrong for an item I bought? | 18card_payment_wrong_exchange_rate
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How do I top up? Can I use my apple watch? | 3apple_pay_or_google_pay
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So what about the card PIN? | 39get_physical_card
| [
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I believe my card payment exchange rate is incorrect. | 18card_payment_wrong_exchange_rate
| [
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Please help me get a new card, I reside in the United States. | 25country_support
| [
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Pending transfer? | 49pending_transfer
| [
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What is the verification code on a top-up? | 71verify_top_up
| [
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There is a withdrawal that isn't mind in the app. | 21cash_withdrawal_not_recognised
| [
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I tired to deposit some cash into my account but it's not there | 7balance_not_updated_after_cheque_or_cash_deposit
| [
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I made a transaction but did it to the wrong account. | 9cancel_transfer
| [
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I received my new card, how is it activated? | 1activate_my_card
| [
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Help. I have a stolen card! | 42lost_or_stolen_card
| [
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] |
For physical cards, do you charge? | 44order_physical_card
| [
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] |
how does a virtual card work | 38get_disposable_virtual_card
| [
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Help! My wallet was stolen and someone is taking money out. I need this money! What can I do? | 21cash_withdrawal_not_recognised
| [
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I need to use a European card for a top up, what will the charge be? | 57top_up_by_card_charge
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My card is about to expire. How much does it cost to order a new one and how fast will I get it? | 10card_about_to_expire
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Salary in GBP has been received, does it need to be configured elsewhere? | 51receiving_money
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What is the auto top up function and where can I find that at? | 5automatic_top_up
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lost phone, can i still access account? | 43lost_or_stolen_phone
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Something is wrong with my passcode | 45passcode_forgotten
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I need your help in deleting my account. | 55terminate_account
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Why was my card payment reverted? | 53reverted_card_payment?
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The NFC payment wouldn't work on the bus today. Help? | 24contactless_not_working
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Do I have to verify my identity? | 74why_verify_identity
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What do you charge for top ups? | 57top_up_by_card_charge
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My card is gone I think it was stolen | 42lost_or_stolen_card
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] |
How many disposable cards can I make in a single day? | 30disposable_card_limits
| [
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] |
How long will it take for my transaction to be completed? | 66transfer_not_received_by_recipient
| [
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] |
Where do I change my PIN? | 22change_pin
| [
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] |
How do the disposable cards work? | 38get_disposable_virtual_card
| [
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] |
Do I get charged if i am getting money? | 56top_up_by_bank_transfer_charge
| [
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] |
what's the process for getting a disposable virtual card? | 38get_disposable_virtual_card
| [
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] |
I cant find my card, it's gone. | 42lost_or_stolen_card
| [
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] |
More fees, this time for withdrawing my own cash. Why are you robbing me? | 20cash_withdrawal_charge
| [
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] |
It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so? | 20cash_withdrawal_charge
| [
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] |
The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account? | 27declined_cash_withdrawal
| [
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I don't remember my code to get into the app. | 45passcode_forgotten
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I attempted to use my card while I was intoxicated, and I failed to input my PIN, and the machine kept my card. How soon can I have it back? | 50pin_blocked
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Can I use this to receive my salary? | 51receiving_money
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I was wondering whether exchanging currencies can be done on this app. | 34exchange_via_app
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Can I cancel my transaction? | 9cancel_transfer
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What is the reason my transfer was declined? | 28declined_transfer
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