action
dict | intent
dict | timestamps
sequencelengths 3
35
| dialogue
sequencelengths 3
35
| expected_action
dict | search_info
listlengths 0
297
| correct_sample
unknown |
|---|---|---|---|---|---|---|
{
"status": "book",
"name": "Ryan White",
"flight": [
1028
]
} | {
"return_month": "Feb",
"return_day": "29",
"max_price": 500,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "Feb",
"name": "Ryan White",
"return_airport": "EWR"
} | [
1526637496,
1526637507,
1526637532,
1526637539,
1526637559,
1526637574,
1526637603,
1526637615,
1526637654,
1526637683,
1526637695,
1526637699,
1526637724,
1526637793,
1526637803,
1526637815,
1526637819,
1526637829
] | [
"customer: Hello.",
"agent: Hello, how can I assist you today?",
"customer: I planned to meet my cousin in EWR, can you please help me to book a flight ticket from IAD?",
"agent: Sure, let me know your travel dates please?",
"customer: I prefer to travel on Feb 27 and Feb 29.",
"agent: Would you like a break in your journey?",
"customer: Yes, I prefer to travel in a connecting flight.",
"agent: Do you have any other requirements to be met?",
"customer: I prefer to travel in a normal cost airlines.",
"agent: Ok, can you share your name please?",
"customer: I am Ryan White.",
"agent: Please wait.",
"customer: I prefer to travel in a economy class.",
"agent: We found a connecting flight with Hawaiian Airlines with flight number 1028 having an economy class seat with fare 100, shall I proceed?",
"customer: Ok, please confirm my booking.",
"agent: Your ticket is confirmed.",
"customer: Thank you for your help.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Ryan White",
"flight": [
1028
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526637540563
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "IAD",
"timestmamp": 1526637545563
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "EWR",
"timestmamp": 1526637548555
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526637619459
},
{
"button_name": "",
"field_name": "airline",
"field_value": "normal-cost",
"timestmamp": 1526637659906
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/09",
"timestmamp": 1526637667683
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/07",
"timestmamp": 1526637671483
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/29",
"timestmamp": 1526637677179
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/27",
"timestmamp": 1526637679411
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526637687179
},
{
"button_name": "",
"field_name": "class",
"field_value": "economy",
"timestmamp": 1526637778706
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526637780123
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526637781259
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Ryan White",
"timestmamp": 1526637837906
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526637838826
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1028",
"timestmamp": 1526637841338
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526637844890
}
] | true |
{
"status": "no_flight",
"name": "Shirley Young",
"flight": []
} | {
"return_month": "Oct",
"return_day": "4",
"max_price": 500,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "Oct",
"name": "Shirley Young",
"return_airport": "DTW"
} | [
1530283269,
1530283283,
1530283289,
1530283297,
1530283303,
1530283308,
1530283340,
1530283347,
1530283351,
1530283400,
1530283411,
1530283441
] | [
"customer: Hi.",
"agent: Hello, how may I assist you today?",
"customer: Can you find a flight for me from JFK to DTW?",
"agent: Sure, may I know your travelling dates?",
"customer: Ok, my preferable dates are from Oct 02 to 04.",
"agent: On which name shall I reserve flight ticket?",
"customer: Sure, I am Shirley Young.",
"agent: Do you need any specifications?",
"customer: I need a connecting flight.",
"agent: Sorry, there are no flights found on given dates.",
"customer: It's ok, thank you.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Shirley Young",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530283334254
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "JFK",
"timestmamp": 1530283338830
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DTW",
"timestmamp": 1530283341390
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Shirley Young.",
"timestmamp": 1530283351752
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/02",
"timestmamp": 1530283359954
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/04",
"timestmamp": 1530283361657
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530283361952
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1530283397365
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530283398126
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1530283446990
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530283451597
}
] | true |
{
"status": "no_reservation",
"name": "Kathleen Collins",
"flight": []
} | {
"return_month": "Feb",
"return_day": "11",
"max_price": 1000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "9",
"goal": "cancel",
"departure_month": "Feb",
"name": "Kathleen Collins",
"return_airport": "LAS"
} | [
1514899467,
1514899479,
1514899565,
1514899599,
1514899632,
1514899702,
1514899720,
1514899723,
1514899728,
1514899738
] | [
"customer: Hello.",
"agent: Hello. How can I serve you today?",
"customer: Kathleen Collins here. I want to go on a road trip with my friends from there place, but it was cancelled due to some reasons. I am looking for cancellation of my recent reservation. Can you help me?",
"agent: Kathleen Collins, give me a moment for checking with your existing reservation.",
"customer: Ok, take your time.",
"agent: Sad to inform you, no reservation was found by your name.Maybe you didn't booked it with the wrong name previously. Thank you for choosing our airlines agency.",
"customer: That's ok.",
"agent: Have a great day.",
"customer: Thank you for checking.",
"agent: Most welcome."
] | {
"status": "no_reservation",
"name": "Kathleen Collins",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Catherine Harris",
"flight": [
1000
]
} | {
"return_month": "Sept",
"return_day": "17",
"max_price": 200,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Sept",
"name": "Catherine Harris",
"return_airport": "HOU"
} | [
1519954117,
1519954139,
1519954224,
1519954272,
1519954302,
1519954308,
1519954338,
1519954397,
1519954405,
1519954423,
1519954445,
1519954481,
1519954486,
1519954491
] | [
"customer: Hi.",
"agent: Hello. How can I serve you today?",
"customer: I want to go for shopping to buy accessories at Houston, TX - HOU. Will you help me in booking a fight with a fare of 200?",
"agent: Sure, I am here to help you, may I know your travelling dates?",
"customer: Sure, my travelling dates are 09/15 and 09/17.",
"agent: May I know your source code?",
"customer: My source is Chicago, IL - ORD.",
"agent: There is a UA 1000 airline with fare of 100 which matches your travelling dates. Shall I proceed with booking?",
"customer: Ok, you can proceed.",
"agent: May I know your name?",
"customer: My name is Catherine Harris.",
"agent: Your booking has been confirmed on name of Catherine Harris.",
"customer: Thank you.",
"agent: Thank you for approaching us."
] | {
"status": "book",
"name": "Catherine Harris",
"flight": [
1000,
1016
]
} | [] | true |
{
"status": "book",
"name": "Mary Allen",
"flight": [
1014
]
} | {
"return_month": "Mar",
"return_day": "25",
"max_price": 200,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "23",
"goal": "book",
"departure_month": "Mar",
"name": "Mary Allen",
"return_airport": "DCA"
} | [
1526657316,
1526657327,
1526657360,
1526657382,
1526657385,
1526657407,
1526657410,
1526657433,
1526657447,
1526657489,
1526657495,
1526657507,
1526657516,
1526657522,
1526657525,
1526657529
] | [
"customer: Hello.",
"agent: Hello, how can I help you?",
"customer: I am planning to attend a live concert in Wilmington on Mar 23rd and my return date will be on Mar 25th, can you please help me in booking?",
"agent: Sure, May I know your journey airport codes?",
"customer: My boarding point is SEA and my landing point is DCA.",
"agent: Ok, do you have any class preference?",
"customer: I am comfortable with the economy class ticket.",
"agent: Ok, please wait.",
"customer: Ok, make sure I need a stopover in between my journey.",
"agent: Ok. Thank you for your patience, we found a connecting flight in 1014 Hawaiian Airlines with a fare of 200. Can I proceed for booking?",
"customer: That's fine , you can proceed with the booking.",
"agent: Ok, May I know your good name?",
"customer: I am Mary Allen.",
"agent: Ok, your ticket has been booked.",
"customer: Thank you for your assistance in booking.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Mary Allen",
"flight": [
1014
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526657385436
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/23",
"timestmamp": 1526657389214
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/25",
"timestmamp": 1526657391781
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SEA",
"timestmamp": 1526657413660
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DCA",
"timestmamp": 1526657415565
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526657443950
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Mary Allen",
"timestmamp": 1526657543468
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526657544235
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1014",
"timestmamp": 1526657548195
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526657555500
}
] | true |
{
"status": "book",
"name": "Jack Walker",
"flight": [
1005
]
} | {
"return_month": "June",
"return_day": "15",
"max_price": 500,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "13",
"goal": "book",
"departure_month": "June",
"name": "Jack Walker",
"return_airport": "AUS"
} | [
1513952157,
1513952180,
1513952249,
1513952275,
1513952289,
1513952357,
1513952380,
1513952399,
1513952433,
1513952451,
1513952457,
1513952462
] | [
"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: I am attending for a fund rise event in Austin, could you help me in booking the ticket from DEN to AUS?",
"agent: Yes, can I know your travelling dates?",
"customer: My travel dates are from 06/13 to 06/15.",
"agent: Ok, give me a moment. I have found a flight for you with a price of 300 and a connection of 1. Can I book the ticket?",
"customer: Please book the ticket with the name of Jack Walker and provide airline details.",
"agent: The flight number is 1005 of Delta airlines.",
"customer: Please confirm my ticket.",
"agent: Ok, your ticket is booked.",
"customer: Thank you for your help.",
"agent: You are welcome."
] | {
"status": "book",
"name": "Jack Walker",
"flight": [
1005
]
} | [] | true |
{
"status": "book",
"name": "Carolyn Nelson",
"flight": [
1003
]
} | {
"return_month": "May",
"return_day": "22",
"max_price": 5000,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "May",
"name": "Carolyn Nelson",
"return_airport": "HOU"
} | [
1525344839,
1525344865,
1525344869,
1525344884,
1525344912,
1525344975,
1525344998,
1525345020,
1525345040,
1525345045
] | [
"customer: Hello.",
"agent: Hello. How can I aid you today?",
"customer: I am Carolyn Nelson, want to travel from AUS to HOU. Can you please help me?",
"agent: Sure, I am here to help you. May I know your travel dates please?",
"customer: My travel dates are from 05/20 to 05/22.",
"agent: Ok, hold on for a moment. Let me check the best flight for you. I found a flight for you with Spirit Airlines and it costs you 100. Shall I proceed to reserve a seat in this single connecting flight?",
"customer: Please proceed with the booking.",
"agent: Your ticket has been booked with 1003 flight number.",
"customer: Thank you for your help.",
"agent: Welcome, thank you for choosing us. Have a safe flight."
] | {
"status": "book",
"name": "Carolyn Nelson",
"flight": [
1003,
1021,
1029
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525344887138
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "AUS",
"timestmamp": 1525344889713
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "HOU",
"timestmamp": 1525344893234
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Carolyn Nelson",
"timestmamp": 1525344914740
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "05/20",
"timestmamp": 1525344919732
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "05/22",
"timestmamp": 1525344922547
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525344922644
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1003",
"timestmamp": 1525345033793
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525345035048
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525345047736
}
] | true |
{
"status": "no_reservation",
"name": "Angela Turner",
"flight": []
} | {
"return_month": "Nov",
"return_day": "9",
"max_price": 500,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "7",
"goal": "change",
"departure_month": "Nov",
"name": "Angela Turner",
"return_airport": "BOS"
} | [
1528823851,
1528823861,
1528823890,
1528823910,
1528823915,
1528823932,
1528823937,
1528823969,
1528823998,
1528824001
] | [
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: I am willing to change my existing reservation. Can you please help me for this?",
"agent: Sure, may I know your good name?",
"customer: Myself Angela Turner.",
"agent: Please wait for a moment.",
"customer: Sure.",
"agent: Sorry to say that, no reservation was found with your good name.",
"customer: Not a big deal, anyhow thank you very much for your kind information.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Angela Turner",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528823882874
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528823920849
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Angela Turner",
"timestmamp": 1528823946714
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1528823981289
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528824004313
}
] | true |
{
"status": "book",
"name": "Lisa Harris",
"flight": [
1000
]
} | {
"return_month": "June",
"return_day": "13",
"max_price": 500,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "June",
"name": "Lisa Harris",
"return_airport": "DEN"
} | [
1530186662,
1530186675,
1530186695,
1530186709,
1530186718,
1530186750,
1530186755,
1530186822,
1530186828,
1530186834,
1530186845,
1530186886,
1530186893,
1530186905,
1530186907,
1530186908
] | [
"customer: Hello.",
"agent: Hello, how can I aid you today?",
"customer: Can you please book a ticket from PHX to DEN to attend Film festival?",
"agent: Sure, when do you want to start and return on?",
"customer: My travelling dates are June 11 and June 13.",
"agent: Do you need a connecting flight ?",
"customer: I want a flight with single connection.",
"agent: Do you have any other specifications?",
"customer: No.",
"agent: Can I know your good name?",
"customer: I am Lisa Harris.",
"agent: Thank you for your details, there is a flight 1000 in class economy which is in Southwest airline.",
"customer: Ok, please proceed.",
"agent: Your ticket has been confirmed.",
"customer: Thank you.",
"agent: Thank you."
] | {
"status": "book",
"name": "Lisa Harris",
"flight": [
1000,
1008
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530186841188
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHX",
"timestmamp": 1530186845323
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DEN",
"timestmamp": 1530186849931
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/11",
"timestmamp": 1530186856414
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/13",
"timestmamp": 1530186860063
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530186860182
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Lisa Harris",
"timestmamp": 1530186914903
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1530186915868
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1000",
"timestmamp": 1530186917316
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530186918348
}
] | true |
{
"status": "book",
"name": "Kevin Thomas",
"flight": [
1018
]
} | {
"return_month": "Feb",
"return_day": "22",
"max_price": 500,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "Feb",
"name": "Kevin Thomas",
"return_airport": "DTW"
} | [
1520863443,
1520863448,
1520863468,
1520863472,
1520863483,
1520863495,
1520863524,
1520863527,
1520863534,
1520863565,
1520863570,
1520863572,
1520863576,
1520863607
] | [
"customer: Hi.",
"agent: Hello, how may I aid you?",
"customer: I am Kevin Thomas. Can you help me to book a flight with 500 price limit?",
"agent: Sure, could you please provide your travelling dates to search for the flight?",
"customer: My travelling dates are 02/20 and 02/22.",
"agent: Ok, may I know the codes of airport you want to travel?",
"customer: My airport codes are BOS and DTW.",
"agent: Ok, please hold on for a moment.",
"customer: Ok.",
"agent: Ok, there is a flight 1018 in Delta airline matching your details with price 100. Shall I proceed?",
"customer: Book that flight.",
"agent: Ok, your booking is done.",
"customer: Thank you.",
"agent: You are welcome."
] | {
"status": "book",
"name": "Kevin Thomas",
"flight": [
1018,
1021,
1024
]
} | [] | true |
{
"status": "book",
"name": "Samuel Phillips",
"flight": [
1000
]
} | {
"return_month": "Nov",
"return_day": "14",
"max_price": 200,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Nov",
"name": "Samuel Phillips",
"return_airport": "MCO"
} | [
1514534649,
1514534652,
1514534950,
1514534957,
1514534968,
1514535040,
1514535083,
1514535152,
1514535270,
1514535287
] | [
"customer: Hello, I am Samuel Phillips.",
"agent: Hello, how may I assist you?",
"customer: I planned to travel to Orlando, MCO on 1/14 for shopping. My journey starts at IAH on 11/12.",
"agent: Sure, we are here to make customers happy.",
"customer: The price is of 200 with a single connection.",
"agent: Please re verify your journey dates.",
"customer: My journey dates are 11/12 to 11/14.",
"agent: I have found a flight with 1 connection and price 100 the airline is Delta. Can I reserve?",
"customer: Sure.",
"agent: Your reservation is done with flight number 1000. Thank you for reaching us."
] | {
"status": "book",
"name": "Samuel Phillips",
"flight": [
1000,
1013,
1016
]
} | [] | true |
{
"status": "book",
"name": "Lisa Gonzalez",
"flight": [
1006
]
} | {
"return_month": "Nov",
"return_day": "24",
"max_price": 5000,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Nov",
"name": "Lisa Gonzalez",
"return_airport": "CLT"
} | [
1524228379,
1524228381,
1524228404,
1524228428,
1524228434,
1524228448,
1524228468,
1524228475,
1524228503,
1524228538,
1524228549,
1524228592,
1524228603,
1524228618,
1524228625
] | [
"customer: Hello, I am Lisa Gonzalez.",
"agent: Hello, how can I aid you today?",
"customer: Can you aid me in booking a flight ticket from LGA to CLT in afternoon time.",
"agent: Sure, we are here to help you.",
"customer: Thank you.",
"agent: Can you share me your travelling dates to book a flight ticket?",
"customer: Sure, I would like to go on Nov 22nd and return back on Nov 24th.",
"agent: Do you need any halt or direct flight in between your journey?",
"customer: Ensure it is a single connecting flight.",
"agent: Ok, wait for some time I will check the availability of flights on your details and get back to you.",
"customer: Sure, take your time.",
"agent: We found Jetblue airline with connecting flight and number 1006 fare of 100. Shall I proceed for booking?",
"customer: Ok, please proceed for further.",
"agent: Your ticket has been confirmed. Thanks for approaching us.",
"customer: Welcome."
] | {
"status": "book",
"name": "Lisa Gonzalez",
"flight": [
1006
]
} | [] | true |
{
"status": "no_reservation",
"name": "Jacob Robinson",
"flight": []
} | {
"return_month": "Mar",
"return_day": "1",
"max_price": 5000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "28",
"goal": "change",
"departure_month": "Feb",
"name": "Jacob Robinson",
"return_airport": "PHX"
} | [
1527162729,
1527162742,
1527162765,
1527162804,
1527162818,
1527162834,
1527162848,
1527162853,
1527162866,
1527162903,
1527162911,
1527162918,
1527162919
] | [
"customer: Hello.",
"agent: Hello, how may I serve you today?",
"customer: I want to change my existing reservation due to some personal issue. Can you please help me out?",
"agent: Sure, I will help you with that.",
"customer: Thank you for considering my request.",
"agent: May I know your good name?",
"customer: My name is Jacob Robinson.",
"agent: Please wait for a moment, while I check for the reservation.",
"customer: Sure, I will wait for your response.",
"agent: Thank you for waiting, sorry there is no reservation found on your name in our system data.",
"customer: Not an issue, anyway thank you for the information.",
"agent: Thank you for reaching us.",
"customer: Thank you for your service."
] | {
"status": "no_reservation",
"name": "Jacob Robinson",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527162853374
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jacob Robinson",
"timestmamp": 1527162926173
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527162926981
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527162981981
}
] | true |
{
"status": "book",
"name": "Dennis Wilson",
"flight": [
1001
]
} | {
"return_month": "May",
"return_day": "5",
"max_price": 200,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "May",
"name": "Dennis Wilson",
"return_airport": "HOU"
} | [
1519990575,
1519990577,
1519990583,
1519990595,
1519990612,
1519990651,
1519990654,
1519990784,
1519990797,
1519990841,
1519990848,
1519990860
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Dennis Wilson.",
"agent: How can I be in your service?",
"customer: I am planning to visit HOU to meet my friend, can you please find a flight from CLT?",
"agent: Ok, may I know your journey dates please?",
"customer: My planning dates are from 05/03 till 05/05.",
"agent: There is a flight 1 connection limit and price is 200. Can I book?",
"customer: Please proceed.",
"agent: Ok, the flight ticket is confirmed and the airlines is Hawaiian.",
"customer: Thank you for booking.",
"agent: Thank you for connecting with our agency, have a safe journey."
] | {
"status": "no_flight",
"name": "Dennis Wilson",
"flight": []
} | [] | false |
{
"status": "book",
"name": "George Harris",
"flight": [
1029
]
} | {
"return_month": "Aug",
"return_day": "5",
"max_price": 200,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "Aug",
"name": "George Harris",
"return_airport": "PHX"
} | [
1526487511,
1526487519,
1526487594,
1526487613,
1526487632,
1526487655,
1526487681,
1526487686,
1526487730,
1526487731,
1526487776,
1526487787,
1526487823,
1526487832,
1526487842,
1526487860
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: Due to a personal examination I have an appointment. So please book a ticket from DEN to PHX.",
"agent: Sure, can I know your travelling dates?",
"customer: My travel dates are as follows Aug 03 and Aug 05.",
"agent: On which name should I reserve the flight ticket?",
"customer: George Harris.",
"agent: Do you have any connection limit?",
"customer: I would like to board a flight with single connection.",
"agent: Do you have any other specifications?",
"customer: I would like my airline preference in the normal cost.",
"agent: We found Delta airline with price 100 and economy class and airline number is 1029 with arrival time is 14 PM and departure time is 18 PM, Shall I proceed for booking?",
"customer: Please proceed.",
"agent: Your ticket is booked.",
"customer: Thank you for the help.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "George Harris",
"flight": [
1029
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526487663215
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DEN",
"timestmamp": 1526487666638
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "PHX",
"timestmamp": 1526487669455
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "",
"timestmamp": 1526487671881
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/03",
"timestmamp": 1526487673739
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/05",
"timestmamp": 1526487677107
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/05",
"timestmamp": 1526487690985
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "George Harris",
"timestmamp": 1526487696225
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526487745111
},
{
"button_name": "",
"field_name": "airline",
"field_value": "normal-cost",
"timestmamp": 1526487746807
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526487747730
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526487868127
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1019",
"timestmamp": 1526487872007
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1029",
"timestmamp": 1526487874439
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526487875622
}
] | true |
{
"status": "no_flight",
"name": "Jerry Rodriguez",
"flight": []
} | {
"return_month": "Mar",
"return_day": "5",
"max_price": 5000,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "Mar",
"name": "Jerry Rodriguez",
"return_airport": "PHL"
} | [
1524133973,
1524133980,
1524133992,
1524133994,
1524134034,
1524134072,
1524134088,
1524134092,
1524134119,
1524134144,
1524134182,
1524134240,
1524134286,
1524134293,
1524134318
] | [
"customer: Hello.",
"agent: Hello.",
"customer: Myself Jerry Rodriguez.",
"agent: How may I aid you today?",
"customer: I need to travel Philadelphia, can you please reserve flight ticket from SEA and PHL?",
"agent: Sure, I will help you with that. Can you please share your preferable journey dates?",
"customer: My travelling dates are Mar,03 and Mar,05.",
"agent: Is there any connection limit?",
"customer: I need a connecting flight with the budget limit 5000.",
"agent: Do you have any class preference?",
"customer: I am looking for a business class flight.",
"agent: I am sorry to say that there is no flight with that class.",
"customer: That's ok, I will choose any other source to travel my destination.",
"agent: Thank you for reaching us, have a great day.",
"customer: Thank you for your search in flights."
] | {
"status": "book",
"name": "Jerry Rodriguez",
"flight": [
1022,
1029
]
} | [] | false |
{
"status": "no_flight",
"name": "Donna Jones",
"flight": []
} | {
"return_month": "Mar",
"return_day": "21",
"max_price": 1000,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Mar",
"name": "Donna Jones",
"return_airport": "LAS"
} | [
1519400221,
1519400240,
1519401488,
1519401549,
1519401551,
1519401587,
1519401589,
1519401603,
1519401607
] | [
"customer: Hello. Donna Jones here.",
"agent: Hello, how may I assist you today?",
"customer: I want to book a flight from IAH - LAS, can you help me?",
"agent: May I know your desired travel dates please?",
"customer: My travelling dates for this journey will be from 03/19 to 03/21.",
"agent: Sorry to say, there is no flight on your desired travel dates.",
"customer: Ok, no problem. Thank you for checking anyways.",
"agent: Thank you for opting us.",
"customer: You are most welcome."
] | {
"status": "no_flight",
"name": "Donna Jones",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Gary Hall",
"flight": [
1016
]
} | {
"return_month": "Aug",
"return_day": "16",
"max_price": 1000,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "Aug",
"name": "Gary Hall",
"return_airport": "LAX"
} | [
1522344022,
1522344043,
1522344054,
1522344085,
1522344088,
1522344131,
1522344134,
1522344156,
1522344160,
1522344178,
1522344201,
1522344210
] | [
"customer: Hi.",
"agent: Hello. How can I assist you today?",
"customer: I am Gary Hall want to visit LAX, can you book a ticket from DFW?",
"agent: Ok, can I know your travel dates please?",
"customer: Sure, my travelling dates will be 08/14 and 08/16.",
"agent: Please wait for a moment.",
"customer: Ok.",
"agent: There is a connecting flight with fare 100, the number is 1016 in airline Delta.",
"customer: Ok, proceed with my booking.",
"agent: Hall, your ticket is reserved.",
"customer: Thank you.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Gary Hall",
"flight": [
1016
]
} | [] | true |
{
"status": "no_reservation",
"name": "David King",
"flight": []
} | {
"return_month": "June",
"return_day": "7",
"max_price": 5000,
"departure_airport": "IAH",
"max_connections": 0,
"departure_day": "5",
"goal": "cancel",
"departure_month": "June",
"name": "David King",
"return_airport": "AUS"
} | [
1526558552,
1526558577,
1526558613,
1526558638,
1526558648,
1526558743,
1526558760,
1526558767
] | [
"customer: Hi.",
"agent: Hello. How may I help you?",
"customer: Owing to an emergency, I want to cancel my reservation. Can you please help me with that?",
"agent: Sure,May I know your please?",
"customer: I am David King.",
"agent: Sorry David King there is no reservation found on your name.",
"customer: Ok, no issues. Thank you for your response.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "David King",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": " David King",
"timestmamp": 1526558659844
},
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1526558668450
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " David King",
"timestmamp": 1526558685139
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1526558774666
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526558789466
}
] | true |
{
"status": "no_reservation",
"name": "Patrick Wright",
"flight": []
} | {
"return_month": "Dec",
"return_day": "16",
"max_price": 200,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "14",
"goal": "change",
"departure_month": "Dec",
"name": "Patrick Wright",
"return_airport": "PHX"
} | [
1515131621,
1515131631,
1515131655,
1515131662,
1515131664,
1515131683,
1515131687,
1515131698
] | [
"customer: Hi, my name is Patrick Wright.",
"agent: Hello. How may I help you?",
"customer: I would like to change my existing reservation due to sudden demise of my great grandfather.",
"agent: Sure, just a moment I will check and get back to you.",
"customer: Sure.",
"agent: Unfortunately there is no reservation found by this name.",
"customer: Thank you for your response.",
"agent: Thanks for choosing us, have a nice day."
] | {
"status": "no_reservation",
"name": "Patrick Wright",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Joseph Brown",
"flight": []
} | {
"return_month": "Oct",
"return_day": "24",
"max_price": 1000,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Oct",
"name": "Joseph Brown",
"return_airport": "MSP"
} | [
1526035039,
1526035065,
1526035133,
1526035155,
1526035187,
1526035220,
1526035248,
1526035254,
1526035294,
1526035298,
1526035306,
1526035331,
1526035387,
1526035396
] | [
"customer: Hi.",
"agent: Hello, How can I help you?",
"customer: I am Joseph Brown. Can you please book me a ticket from SEA to MSP?",
"agent: Sure, May I know the journey dates?",
"customer: My journey dates are Oct 22 and Oct 24.",
"agent: Do you have any preference in return time?",
"customer: I would like to return in the morning.",
"agent: Do you have any other requirements?",
"customer: I need a single connecting flight in between my journey.",
"agent: Please wait a moment.",
"customer: Sure.",
"agent: Sorry, No flights found with your chosen dates.",
"customer: Ok, no problem. Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Joseph Brown",
"flight": [
1012
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Joseph Brown.",
"timestmamp": 1526035085262
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526035158965
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SEA",
"timestmamp": 1526035165293
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "MSP",
"timestmamp": 1526035169677
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/22",
"timestmamp": 1526035223837
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/24",
"timestmamp": 1526035229933
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "morning",
"timestmamp": 1526035255893
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526035256918
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "0",
"timestmamp": 1526035302341
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526035303277
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526035306085
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526035311693
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526035404357
}
] | false |
{
"status": "no_flight",
"name": "Jerry Mitchell",
"flight": []
} | {
"return_month": "Jan",
"return_day": "20",
"max_price": 500,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "18",
"goal": "book",
"departure_month": "Jan",
"name": "Jerry Mitchell",
"return_airport": "DCA"
} | [
1519347691,
1519347694,
1519347778,
1519347814,
1519347872,
1519347879,
1519347915,
1519347922,
1519347927,
1519347960,
1519347986,
1519347988
] | [
"customer: Hello, I am Jerry Mitchell.",
"agent: Hello, how may I abet you?",
"customer: I am planning to go for Private moon light DC city walk along with my fiance on 01/19.Can you book a connecting flight ticket for me?",
"agent: Sure, what are your airport codes?",
"customer: I would like to board from New York, LGA. Washington, DCA is my landing point.",
"agent: When are you wiling to return?",
"customer: My depart is on 01/18 and return on 01/20.",
"agent: Please wait a while.",
"customer: Sure.",
"agent: Sorry to inform you that, no flights were running in your preferred dates.",
"customer: It's ok, no problem. Thank you for your information.",
"agent: Thank you for availing with us."
] | {
"status": "no_flight",
"name": "Jerry Mitchell",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Mathew Brown",
"flight": [
1008
]
} | {
"return_month": "Feb",
"return_day": "11",
"max_price": 500,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Feb",
"name": "Matthew Brown",
"return_airport": "JFK"
} | [
1513577245,
1513577262,
1513577424,
1513577435,
1513577483,
1513577499,
1513577519,
1513577533,
1513577570,
1513577617,
1513577634,
1513577785,
1513577800,
1513577829,
1513577837,
1513577854
] | [
"customer: Hello.",
"agent: Hello, how may I help you today?",
"customer: I am Mathew Brown want to attend musical concert at New York. Can you book me a ticket?",
"agent: Sure.",
"customer: My journey dates are 02/09 and 02/11.",
"agent: Could please help me by providing your airport codes?",
"customer: I will fly from WA-SEA to NY-JFK.",
"agent: Do you have any other specifications to be met?",
"customer: I need single connection with price 500.",
"agent: Ok, please be on hold I will get back to you with the availability of the flights.",
"customer: Ok.",
"agent: Thank you for being waiting. I found a flight that matches your specifications, flight_number:1008 with the fare of 300. Your airline is Southwest with the single connection. Shall I proceed for booking?",
"customer: You can proceed.",
"agent: Ok. Your ticket has been reserved.",
"customer: Thank you for booking.",
"agent: Thank you for choosing us. Have a nice journey."
] | {
"status": "book",
"name": "Matthew Brown",
"flight": [
1008
]
} | [] | false |
{
"status": "book",
"name": "Scott Robinson",
"flight": [
1002
]
} | {
"return_month": "Sept",
"return_day": "30",
"max_price": 1000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "28",
"goal": "book",
"departure_month": "Sept",
"name": "Scott Robinson",
"return_airport": "LGA"
} | [
1514393620,
1514393622,
1514393635,
1514393636,
1514393669,
1514393718,
1514393724,
1514393741,
1514393749,
1514393816,
1514393819,
1514393847,
1514393849,
1514393854
] | [
"customer: Hello.",
"agent: Hello.",
"customer: Scott Robinson here.",
"agent: In which way I can assist you today?",
"customer: We planned a weekend party in LGA, so we would like to travel from LAS.",
"agent: That's nice. I will help you with flight ticket booking. Please provide me your travel dates to find a proper flight.",
"customer: I would like to travel from 09/28 to 09/30.",
"agent: Ok, please be hold on for a moment to find best flight for you.",
"customer: I should have a 1 connection limit, please ensure while searching.",
"agent: Thank you for waiting. I have found a flight with connection 1 in Delta airlines. Shall I proceed with booking?",
"customer: Please proceed.",
"agent: Ok Scott, your ticket booking is done with flight number 1002.",
"customer: Thank you for your help.",
"agent: Most welcome."
] | {
"status": "book",
"name": "Scott Robinson",
"flight": [
1002,
1003,
1014
]
} | [] | true |
{
"status": "book",
"name": "Brian Walker",
"flight": [
1011
]
} | {
"return_month": "Jan",
"return_day": "31",
"max_price": 500,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "29",
"goal": "book",
"departure_month": "Jan",
"name": "Brian Walker",
"return_airport": "MSP"
} | [
1528811759,
1528811772,
1528811787,
1528811790,
1528811812,
1528811817,
1528811836,
1528811841,
1528811854,
1528811860,
1528811874,
1528811912,
1528811922,
1528811925,
1528811928,
1528811932
] | [
"customer: Hi.",
"agent: Hello, how may I serve you today?",
"customer: Can you please help me in booking a flight tikcet to MSP from BOS?",
"agent: Sure, can you please share your journey dates?",
"customer: My travel dates are from Jan 29 to Jan 31.",
"agent: May I know your name please?",
"customer: I am Brian Walker.",
"agent: Is there any connection limit in your journey?",
"customer: Yes, I need a connecting flight.",
"agent: Do you have any more specifications?",
"customer: No.",
"agent: We found a Southwest airlines, flight number 1011, price is 200 in economy class. Shall I proceed?",
"customer: You can proceed.",
"agent: Your ticket has been reserved with connecting flight.",
"customer: Thank you.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Brian Walker",
"flight": [
1011
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528811792600
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "MSP",
"timestmamp": 1528811794672
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "BOS",
"timestmamp": 1528811798608
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/29",
"timestmamp": 1528811864337
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "01/31",
"timestmamp": 1528811866712
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1528811867632
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528811868328
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "",
"timestmamp": 1528811936760
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Brian Walker",
"timestmamp": 1528811943848
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528811945512
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1011",
"timestmamp": 1528811948008
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528811949000
}
] | true |
{
"status": "no_reservation",
"name": "John Hall",
"flight": []
} | {
"return_month": "Aug",
"return_day": "30",
"max_price": 5000,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "28",
"goal": "change",
"departure_month": "Aug",
"name": "John Hall",
"return_airport": "SFO"
} | [
1529669297,
1529669309,
1529669330,
1529669360,
1529669365,
1529669373,
1529669392,
1529669406,
1529669462,
1529669484,
1529669485
] | [
"customer: Hello.",
"agent: Hello. How may I help you today?",
"customer: I have to change my reservation due to my planned event got postponed. So please help me with that.",
"agent: Sure, I am here to help you with that. May I know your good name?",
"customer: Thank you. Please check the reservation with my name John Hall.",
"agent: Ok, please wait for a minute.",
"customer: Sure, take your time.",
"agent: Sorry to say that, there is no reservation found on your name in our database.",
"customer: Oh! It may not be booked properly. Anyway, thank you for your time.",
"agent: Thank you for reaching us.",
"customer: Most welcome."
] | {
"status": "no_reservation",
"name": "John Hall",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1529669362337
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "John Hall",
"timestmamp": 1529669439979
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1529669441248
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529669487561
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529669487800
}
] | true |
{
"status": "no_flight",
"name": "Carol Williams",
"flight": []
} | {
"return_month": "Aug",
"return_day": "3",
"max_price": 5000,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Aug",
"name": "Carol Williams",
"return_airport": "BOS"
} | [
1532425078,
1532425086,
1532425107,
1532425122,
1532425124,
1532425161,
1532425176,
1532425204,
1532425209,
1532425215,
1532425227,
1532425266,
1532425300,
1532425307
] | [
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: I need to travel from ORD to BOS, can you help me in doing a reservation?",
"agent: Sure, I am here to help you with that, can I know your trip dates?",
"customer: My journey dates are Aug 01 to 03.",
"agent: Do you have any connection limit?",
"customer: I need a connecting flight.",
"agent: Is there any other specifications?",
"customer: I prefer to travel in business class.",
"agent: Can I have your good name?",
"customer: I am Carol Williams.",
"agent: Sorry, no flights are available in this route as per your requested dates.",
"customer: Ok, no issues. Thank you for the information.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Carol Williams",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1532425092696
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ORD",
"timestmamp": 1532425098034
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "BOS",
"timestmamp": 1532425100177
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1532425220161
},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
"timestmamp": 1532425222970
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/01",
"timestmamp": 1532425228792
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/03",
"timestmamp": 1532425234977
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1532425235068
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1532425291834
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Carol Williams. 15:10:27",
"timestmamp": 1532425298544
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Carol Williams",
"timestmamp": 1532425305657
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1532425657323
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1532425718418
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1532425720834
}
] | true |
{
"status": "no_reservation",
"name": "Katherine Harris",
"flight": []
} | {
"return_month": "Feb",
"return_day": "29",
"max_price": 1000,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "27",
"goal": "cancel",
"departure_month": "Feb",
"name": "Katherine Harris",
"return_airport": "OAK"
} | [
1532622766,
1532622787,
1532622804,
1532622823,
1532622835,
1532622859,
1532622868,
1532622904
] | [
"customer: Hi.",
"agent: Hello. How may I help you?",
"customer: Owing to an emergency I had to request for this cancel reservation.",
"agent: May I know your name please?",
"customer: My name is Katherine Harris.",
"agent: I am very sorry to inform you that there is no reservation found under your name in our database.",
"customer: Thanks.",
"agent: Thank you."
] | {
"status": "no_reservation",
"name": "Katherine Harris",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1532623019463
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "",
"timestmamp": 1532623066212
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Katherine Harris",
"timestmamp": 1532623076421
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1532623098359
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1532623099911
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1532623102702
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1532623104566
}
] | true |
{
"status": "book",
"name": "Stephen King",
"flight": [
1003
]
} | {
"return_month": "Nov",
"return_day": "29",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "Nov",
"name": "Stephen King",
"return_airport": "BOS"
} | [
1513254976,
1513254990,
1513255036,
1513255072,
1513255103,
1513255146,
1513255161,
1513255176,
1513255185,
1513255195
] | [
"customer: Hello, Stephen King here.",
"agent: Hello. How can I help you?",
"customer: I have an important work in Boston, so could you please help me to book a flight from MCO to BOS?",
"agent: Could you please provide your travelling dates?",
"customer: My depart is on 11/27 and return would be on 11/29. Make sure that flight should contain 1 connection.",
"agent: There is a flight available with price 100 and flight number is 1003, would you like to proceed?",
"customer: Sure, please proceed.",
"agent: Your booking is confirmed.",
"customer: Thank you for your help.",
"agent: You are welcome."
] | {
"status": "book",
"name": "Stephen King",
"flight": [
1003
]
} | [] | true |
{
"status": "book",
"name": "Nicolas Rodriguez",
"flight": [
1026
]
} | {
"return_month": "Nov",
"return_day": "23",
"max_price": 5000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "21",
"goal": "book",
"departure_month": "Nov",
"name": "Nicholas Rodriguez",
"return_airport": "ATL"
} | [
1526058079,
1526058079,
1526058119,
1526058137,
1526058151,
1526058161,
1526058189,
1526058220,
1526058228,
1526058295,
1526058301,
1526058306,
1526058309,
1526058317
] | [
"customer: Hello. My name is Nicolas Rodriguez.",
"agent: Hello, how can I guide you today?",
"customer: I am planning a trip to ATL, can you please book a flight ticket from SFO?",
"agent: Sure, let me know your travelling dates?",
"customer: I will depart on Nov 21st and will return back on Nov 23rd.",
"agent: May I know your connection limit?",
"customer: I am good to go with a connecting flight.",
"agent: Can you please share your depart and return timings?",
"customer: I want to return back in the evening time.",
"agent: We found a connecting flight 1026 in Hawaiian airline with fare 200 and class is economy with return time is 0:00 AM. Shall I proceed?",
"customer: Please proceed.",
"agent: Your booking has been confirmed.",
"customer: Thank you for your help.",
"agent: Thank you for approaching us."
] | {
"status": "book",
"name": "Nicholas Rodriguez",
"flight": [
1026
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Nicolas Rodriguez",
"timestmamp": 1526058106292
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526058139616
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SFO",
"timestmamp": 1526058143848
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ATL",
"timestmamp": 1526058147743
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/21",
"timestmamp": 1526058192941
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526058222761
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/23",
"timestmamp": 1526058233683
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "evening",
"timestmamp": 1526058235497
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526058236554
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526058321449
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1026",
"timestmamp": 1526058325281
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526058395826
}
] | false |
{
"status": "book",
"name": "Angela Rodriguez",
"flight": [
1028
]
} | {
"return_month": "Feb",
"return_day": "19",
"max_price": 1000,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Feb",
"name": "Angela Rodriguez",
"return_airport": "LAS"
} | [
1533658989,
1533659012,
1533659034,
1533659044,
1533659062,
1533659082,
1533659097,
1533659107,
1533659120,
1533659172,
1533659209,
1533659223,
1533659234,
1533659252,
1533659259,
1533659261
] | [
"customer: Hi.",
"agent: Hello. How may I help you?",
"customer: I want to book a ticket from ORD to LAS. Could you book a ticket?",
"agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?",
"customer: Departure is by Feb, 17 and return date is Feb, 19.",
"agent: Do you have any other specifications?",
"customer: I prefer normal-cost airlines.",
"agent: Please help me with your name for booking.",
"customer: My name is Angela Rodriguez.",
"agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 200 with flight number 1028. Shall I proceed with this flight?",
"customer: Please book a ticket.",
"agent: Your booking is done.",
"customer: May I know airline?",
"agent: It is Delta airlines.",
"customer: Thanks.",
"agent: Most welcome."
] | {
"status": "book",
"name": "Angela Rodriguez",
"flight": [
1028
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1533659053655
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ORD",
"timestmamp": 1533659064446
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LAS",
"timestmamp": 1533659071126
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/17",
"timestmamp": 1533659076578
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/19",
"timestmamp": 1533659079532
},
{
"button_name": "",
"field_name": "airline",
"field_value": "normal-cost",
"timestmamp": 1533659101950
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1533659103729
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Angela Rodriguez",
"timestmamp": 1533659189315
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1533659190174
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1028",
"timestmamp": 1533659193095
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1533659262615
}
] | true |
{
"status": "book",
"name": "Nancy Parker",
"flight": [
1012
]
} | {
"return_month": "Aug",
"return_day": "2",
"max_price": 500,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "31",
"goal": "book",
"departure_month": "July",
"name": "Nancy Parker",
"return_airport": "DEN"
} | [
1519628303,
1519628314,
1519628342,
1519628358,
1519628413,
1519628419,
1519628458,
1519628468,
1519628486,
1519628512,
1519628516,
1519628520,
1519628527,
1519628537,
1519628556,
1519628559
] | [
"customer: Hi.",
"agent: Hello, how may I render you?",
"customer: I intend to fly from Washington attend a business meet at Denver. Can you help me book a connecting flight?",
"agent: Sure, may I know your airport codes?",
"customer: My journey is from DCA to DEN.",
"agent: When are you planning to travel?",
"customer: They are planned to be on 07/31 and 08/02.",
"agent: Ok, please hold on.",
"customer: Sure.",
"agent: Hawaiian airline with flight number 1012 is going on your route and the fare is 100. Shall I proceed?",
"customer: You can proceed for booking.",
"agent: Your booking has been processed.",
"customer: Thank you for your assistance.",
"agent: Thank you for reaching us. May I know your name?",
"customer: Nancy Parker is my name.",
"agent: Thank you."
] | {
"status": "book",
"name": "Nancy Parker",
"flight": [
1012,
1025,
1027
]
} | [] | true |
{
"status": "book",
"name": "Jerry Davis",
"flight": [
1003
]
} | {
"return_month": "Nov",
"return_day": "26",
"max_price": 500,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "24",
"goal": "book",
"departure_month": "Nov",
"name": "Jerry Davis",
"return_airport": "IAD"
} | [
1515661557,
1515661558,
1515661717,
1515661742,
1515661779,
1515661783,
1515661834,
1515661879,
1515661899,
1515661950,
1515661954,
1515661986,
1515662000,
1515662008
] | [
"customer: Hello,. I am Jerry Davis.",
"agent: Hello, how can I serve you?",
"customer: I need to book a flight ticket to Washington going to give a presentation of my story to a publisher. Would you please help me with reservation?",
"agent: Sure, can you please help me with your journey dates?",
"customer: My journey dates are 11/24 and 11/26.",
"agent: May I know your airport codes?",
"customer: My boarding point is TX-DFW and land at DC-IAD.",
"agent: May I know your price limit?",
"customer: I can spend up to 500.",
"agent: Thank you for your details. A flight with price 300 having single connection is found in AA airline. Shall I proceed with it?",
"customer: You may proceed to booking.",
"agent: Your ticket is confirmed in flight number 1003.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Jerry Davis",
"flight": [
1003
]
} | [] | true |
{
"status": "no_reservation",
"name": "Jeffrey Turner",
"flight": []
} | {
"return_month": "Aug",
"return_day": "28",
"max_price": 5000,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "26",
"goal": "change",
"departure_month": "Aug",
"name": "Jeffrey Turner",
"return_airport": "IAD"
} | [
1512349459,
1512349503,
1512349554,
1512349649,
1512349668,
1512349720,
1512349756,
1512349769,
1512349778
] | [
"customer: Hello, I am Jeffrey Turner.",
"agent: Hello, how may I serve you?",
"customer: I want to change my existing reservation. Could you help me in doing this?",
"agent: Sure, please give me a moment, I will check with the existing reservation and revert you.",
"customer: OK, I will be waiting.",
"agent: Sorry to say that , there is no reservation found previously with your name.",
"customer: OK, not an issue.",
"agent: Thank you for your patience. Have a good day.",
"customer: Thanks for the information."
] | {
"status": "no_reservation",
"name": "Jeffrey Turner",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Janet Scott",
"flight": []
} | {
"return_month": "June",
"return_day": "29",
"max_price": 500,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "27",
"goal": "change",
"departure_month": "June",
"name": "Janet Scott",
"return_airport": "JFK"
} | [
1523439821,
1523439831,
1523439916,
1523439962,
1523439965,
1523440009,
1523440011,
1523440016
] | [
"customer: Hello. Myself Janet Scott.",
"agent: Hello. How may I help you today?",
"customer: Can you help me to amend the reservation which I had recently, so I can planned as per my timing?",
"agent: Sure, I am here to help you with that.",
"customer: Ok, please take the time you need.",
"agent: Sorry to say that, there is no reservation found on your name in our database.",
"customer: That is ok, thank you for assisting me.",
"agent: Thank you for consulting us."
] | {
"status": "no_reservation",
"name": "Janet Scott",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Thomas Green",
"flight": [
1011
]
} | {
"return_month": "Feb",
"return_day": "8",
"max_price": 200,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "6",
"goal": "book",
"departure_month": "Feb",
"name": "Thomas Green",
"return_airport": "JFK"
} | [
1518083042,
1518083065,
1518083087,
1518083102,
1518083131,
1518083148,
1518083169,
1518083223,
1518083241,
1518083247,
1518083249,
1518083259,
1518083262
] | [
"customer: Hello, I am Thomas Green.",
"agent: Hello. How may I help you?",
"customer: I am having an event at New York. Can you book a ticket for me?",
"agent: Sure Green, please provide me your journey dates.",
"customer: Sure. I am willing to start on 02/06 and return back on 02/08.",
"agent: May I know your preferred airport codes please?",
"customer: Search for the flights from DCA to JFK.",
"agent: Green, there is a flight with Frontier airlines available with price 100. Shall I book the ticket?",
"customer: Yes, you can book it.",
"agent: Your ticket is confirmed and the flight number is 1011.",
"customer: Thank you.",
"agent: Thank you for contacting us, have a good day.",
"customer: Welcome."
] | {
"status": "book",
"name": "Thomas Green",
"flight": [
1011
]
} | [] | true |
{
"status": "no_flight",
"name": "Angela Clark",
"flight": []
} | {
"return_month": "Sept",
"return_day": "4",
"max_price": 200,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "Sept",
"name": "Angela Clark",
"return_airport": "SEA"
} | [
1530007754,
1530007757,
1530007822,
1530007833,
1530007847,
1530007866,
1530007883,
1530007887,
1530007902,
1530007904,
1530007954,
1530007970,
1530007987,
1530007999,
1530008009,
1530008011
] | [
"customer: Hi. Angela Clark here.",
"agent: Hello, how can I help you today?",
"customer: Can you book a flight ticket for my airport codes that is from BOS to SEA?",
"agent: Sure, we are pleased to serve you.",
"customer: The travel dates are from Sept 02 to Sept 04.",
"agent: May I know your planned journey dates? Do you need any break in your journey?",
"customer: I prefer a stopover flight.",
"agent: Is there any class preference?",
"customer: No.",
"agent: May I know your good name please?",
"customer: I am Angela Clark.",
"agent: Do you have any other specifications?",
"customer: That is it.",
"agent: Sorry to inform you that, there are no flights available with your specifications.",
"customer: Not a problem. Thank you.",
"agent: Thank you for choosing our services."
] | {
"status": "no_flight",
"name": "Angela Clark",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Angela Clark",
"timestmamp": 1530007785239
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Angela Clark",
"timestmamp": 1530007786771
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Angela Clark",
"timestmamp": 1530007792679
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Angela Clark",
"timestmamp": 1530007795729
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Angela Clark",
"timestmamp": 1530007811674
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530007906037
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "BOS",
"timestmamp": 1530007910181
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "SFO",
"timestmamp": 1530007912500
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "SEA",
"timestmamp": 1530007913365
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1530007915389
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "09/02",
"timestmamp": 1530007918521
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "09/04",
"timestmamp": 1530007922712
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530007971898
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1530007976028
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530008102050
}
] | true |
{
"status": "book",
"name": "Samantha Brown",
"flight": [
1005
]
} | {
"return_month": "Feb",
"return_day": "20",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "18",
"goal": "book",
"departure_month": "Feb",
"name": "Samantha Brown",
"return_airport": "PHL"
} | [
1518411743,
1518411746,
1518411794,
1518411812,
1518411868,
1518411877,
1518411920,
1518411923,
1518411928,
1518411969,
1518411978,
1518411981,
1518411983,
1518412001
] | [
"customer: Hi, I am Samantha Brown.",
"agent: Hello, what can I do for you now?",
"customer: I want to book a flight ticket to attend a live concert on 02/18 and return on 02/20, so can you help me with booking please?",
"agent: Sure, may I know your airport codes?",
"customer: Yes, my airport codes are FL-MCO and PA-PHL.",
"agent: Do you need any lay over in between journey?",
"customer: Yes, I need a halt in between the journey.",
"agent: Ok, please wait for a while.",
"customer: Ok.",
"agent: There is a flight available in JetBlue airline of flight number 1005 and fare is 100. Shall I proceed for booking?",
"customer: Please proceed with booking.",
"agent: Your ticket has been confirmed.",
"customer: Thank you.",
"agent: Thanks for contacting us, have a nice journey."
] | {
"status": "book",
"name": "Samantha Brown",
"flight": [
1005
]
} | [] | true |
{
"status": "no_flight",
"name": "Betty Young",
"flight": []
} | {
"return_month": "June",
"return_day": "9",
"max_price": 500,
"departure_airport": "DTW",
"max_connections": 0,
"departure_day": "7",
"goal": "book",
"departure_month": "June",
"name": "Betty Young",
"return_airport": "AUS"
} | [
1528714443,
1528714455,
1528714485,
1528714526,
1528714583,
1528714586,
1528714626,
1528714640,
1528714652,
1528714656,
1528714676,
1528714711,
1528714726,
1528714734,
1528714775,
1528714781,
1528714797
] | [
"customer: Hello.",
"agent: Hello, how can I assist you?",
"customer: I need a direct flight for my journey from DTW to AUS regions, can you help me with flight ticket reservation?",
"agent: Yes, I will definitely try my best to help you in booking your flight ticket. Could you please provide your planned dates of journey?",
"customer: Thank you for considering my request and I would like to take off on June 7 and I will arrive back on June 9.",
"agent: Would you like to travel in a connecting flight or a direct flight?",
"customer: I have already mentioned that I would like to travel in a direct flight.",
"agent: Is there any other preferences that you would like to add before booking?",
"customer: No, that's all.",
"agent: To proceed further, can I have your name please?",
"customer: Sure, my name is Betty Young.",
"agent: Thank you for providing your journey details, please wait a moment I'll search best flight for you.",
"customer: Sure, take your time.",
"agent: Thank you for being patient, we didn't find any flights which matches your requirement.",
"customer: Very sad to hear, I can prefer any other source to reach my location. Thank you for your help.",
"agent: Thank you for opting us, have a nice day.",
"customer: Welcome."
] | {
"status": "no_flight",
"name": "Betty Young",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528714509134
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DTW",
"timestmamp": 1528714512789
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "AUS",
"timestmamp": 1528714515637
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/07",
"timestmamp": 1528714594283
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/09",
"timestmamp": 1528714599134
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "0",
"timestmamp": 1528714660333
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528714661533
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1528714664197
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Betty Young",
"timestmamp": 1528714724093
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528714812812
}
] | true |
{
"status": "no_flight",
"name": "Stephen Young",
"flight": []
} | {
"return_month": "Dec",
"return_day": "28",
"max_price": 1000,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "26",
"goal": "book",
"departure_month": "Dec",
"name": "Stephen Young",
"return_airport": "LAS"
} | [
1520510223,
1520510226,
1520510231,
1520510235,
1520510271,
1520510272,
1520510291,
1520510523,
1520510570,
1520510598,
1520510639,
1520510651,
1520510652
] | [
"customer: Hi.",
"agent: Hello.",
"customer: I am Stephen Young.",
"agent: What guidance do you need from our travel agency?",
"customer: Can you please assist me in flight ticket booking from CLT to LAS to meet my sister who is working as a assistant professor?",
"agent: Sure, I am glad to help you with the ticket booking. May I know your travel dates?",
"customer: Thank you and my trip dates are 12/26 and back on 12/28.",
"agent: Ok, please wait a minute.",
"customer: Ok, please make sure that the connection limit is 1.",
"agent: Sorry to inform you, there is no flight available with connection limit 1 in this route.",
"customer: It's ok, thank you for searching the flight.",
"agent: You are welcome. Thank you for choosing us.",
"customer: Welcome."
] | {
"status": "book",
"name": "Stephen Young",
"flight": [
1008,
1016
]
} | [] | false |
{
"status": "book",
"name": "Emily Smith",
"flight": [
1013
]
} | {
"return_month": "Nov",
"return_day": "2",
"max_price": 500,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "31",
"goal": "book",
"departure_month": "Oct",
"name": "Emily Smith",
"return_airport": "SFO"
} | [
1518078485,
1518078502,
1518078529,
1518078561,
1518078570,
1518078625,
1518078640,
1518078642,
1518078651,
1518078654,
1518078677,
1518078687
] | [
"customer: Hi,.",
"agent: Hello, how may I help you today?",
"customer: Please book a ticket from Oakland, CA-OAK to San Francisco, CA-SFO.",
"agent: Sure, can you please help me with your journey dates?",
"customer: Departure is by 10/31 and return is on 11/02.",
"agent: We found a flight with Spirit airlines, flight number is 1013 with one connection and price is 100.",
"customer: Please book a ticket.",
"agent: Ok, your ticket has been booked.",
"customer: Thanks.",
"agent: Thanks for choosing us.",
"customer: I am Emily Smith.",
"agent: May I know your good name please? Thank you."
] | {
"status": "book",
"name": "Emily Smith",
"flight": [
1013,
1029
]
} | [] | true |
{
"status": "book",
"name": "Michelle Thomas",
"flight": [
1027
]
} | {
"return_month": "Jan",
"return_day": "11",
"max_price": 500,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Jan",
"name": "Michelle Thomas",
"return_airport": "IAH"
} | [
1525972185,
1525972190,
1525972191,
1525972197,
1525972207,
1525972231,
1525972247,
1525972259,
1525972310,
1525972332,
1525972356,
1525972388,
1525972398,
1525972450,
1525972461,
1525972510,
1525972572,
1525972576
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Michelle Thomas.",
"agent: How may I help you?",
"customer: I want to travel from DEN to IAH. Can you book a flight ticket for me?",
"agent: Michelle Thomas, I am here to help you for this. When would you like to travel?",
"customer: I want to fly in the flight on Jan 09 and Jan 11.",
"agent: Do you have any airline preference?",
"customer: No, but I want to depart in evening time.",
"agent: Is there any other requirements?",
"customer: I want to have a connection of 1.",
"agent: Do you have any airline preference?",
"customer: No.",
"agent: As per your data, I found a flight with Delta Airlines and the ticket fare is 100. Shall I proceed for this?",
"customer: Proceed to booking.",
"agent: Your ticket is reserved in business class with the flight-1027. Your departure time is 2:00 AM, and again your arrival time is 16:00 Pm.",
"customer: Thank you for your help.",
"agent: Thank you very much for contacting our agency."
] | {
"status": "book",
"name": "Michelle Thomas",
"flight": [
1027
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525972350818
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DEN",
"timestmamp": 1525972357161
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "IAH",
"timestmamp": 1525972361922
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/09",
"timestmamp": 1525972395187
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "01/11",
"timestmamp": 1525972400061
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "evening",
"timestmamp": 1525972401345
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1525972405386
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525972406531
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525972524761
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1027",
"timestmamp": 1525972527233
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Michelle Thomas.",
"timestmamp": 1525972544798
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Michelle Thomas.",
"timestmamp": 1525972546918
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525972629201
}
] | true |
{
"status": "book",
"name": "Lisa Clark",
"flight": [
1000
]
} | {
"return_month": "July",
"return_day": "29",
"max_price": 5000,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "July",
"name": "Lisa Clark",
"return_airport": "ORD"
} | [
1525862211,
1525862215,
1525862223,
1525862236,
1525862273,
1525862284,
1525862301,
1525862315,
1525862320,
1525862340,
1525862365,
1525862399,
1525862445,
1525862489,
1525862544,
1525862559,
1525862589,
1525862592
] | [
"customer: Hi.",
"agent: Hello.",
"customer: Lisa Clark here.",
"agent: Lisa Clark, how can I aid you today?",
"customer: I would like to book a ticket from ATL to ORD, can you please help me with that?",
"agent: Sure, I am here to help you. May I know your travel dates please?",
"customer: The travel dates are from 07/27 to 07/29.",
"agent: Ok, do you have any requirements?",
"customer: I would like to depart during morning time.",
"agent: Ok, hold on for a moment. Let me check the best available flight for you.",
"customer: I prefer normal cost airline.",
"agent: I found a flight for you with Hawaiian Airlines and it costs you 100. Shall I proceed to reserve a seat in this single connecting flight?",
"customer: I need a flight with 1 connection limit.",
"agent: Yes, this flight is single connecting flight. Shall I proceed?",
"customer: Please proceed.",
"agent: Your ticket has been booked with 1000 flight number.",
"customer: Thank you.",
"agent: Welcome, thank you for choosing us. Have a safe flight."
] | {
"status": "book",
"name": "Lisa Clark",
"flight": [
1000
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Lisa Clark",
"timestmamp": 1525862260012
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525862286290
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ATL",
"timestmamp": 1525862292201
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ORD",
"timestmamp": 1525862296953
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "07/27",
"timestmamp": 1525862322067
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "07/29",
"timestmamp": 1525862326636
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "morning",
"timestmamp": 1525862343840
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525862345371
},
{
"button_name": "",
"field_name": "airline",
"field_value": "normal-cost",
"timestmamp": 1525862373936
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525862374969
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525862376722
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525862376905
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525862377073
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525862377273
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525862377417
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525862609607
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1000",
"timestmamp": 1525862611079
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525862612199
}
] | true |
{
"status": "no_flight",
"name": "Shirley Martinez",
"flight": []
} | {
"return_month": "Aug",
"return_day": "21",
"max_price": 1000,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Aug",
"name": "Shirley Martinez",
"return_airport": "DCA"
} | [
1523344644,
1523344668,
1523344702,
1523344732,
1523344764,
1523344778,
1523344798,
1523344823,
1523344834,
1523344855,
1523344876,
1523344886
] | [
"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: Please make a reservation with the name of Shirley Martinez to Washington on 08/19.",
"agent: Sure, may I know your travel points?",
"customer: I am heading to Washington, DCA from New York, LGA.",
"agent: Provide me your return date?",
"customer: I need to catch a return flight on 08/21.",
"agent: Ok, please wait I will revert you in a moment.",
"customer: Sure.",
"agent: Sorry to inform you that no flights were available on your travel dates.",
"customer: No problem, thank you for the information.",
"agent: Thank you for availing us."
] | {
"status": "book",
"name": "Shirley Martinez",
"flight": [
1008,
1028
]
} | [] | false |
{
"status": "no_reservation",
"name": "Gary Anderson",
"flight": []
} | {
"return_month": "Jan",
"return_day": "25",
"max_price": 200,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "23",
"goal": "cancel",
"departure_month": "Jan",
"name": "Gary Anderson",
"return_airport": "SFO"
} | [
1521120822,
1521120864,
1521120872,
1521120876,
1521120898,
1521120910,
1521120935,
1521120950,
1521120972,
1521120979
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Gary Anderson.",
"agent: How can I assist you today?",
"customer: I need to cancel my reservation due to my trip got cancelled. So please help me with that.",
"agent: Sure, I will help you with that. Please give me a moment.",
"customer: Thank you.",
"agent: Thanks for waiting, there is no reservation found under your name.",
"customer: Oh! It may not be booked properly. Anyway, thank you for your time.",
"agent: Welcome, have a great day."
] | {
"status": "no_reservation",
"name": "Gary Anderson",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Stephen Lopez",
"flight": [
1012
]
} | {
"return_month": "Aug",
"return_day": "27",
"max_price": 5000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "Aug",
"name": "Stephen Lopez",
"return_airport": "LAX"
} | [
1527527614,
1527527622,
1527527632,
1527527637,
1527527644,
1527527665,
1527527671,
1527527690,
1527527694,
1527527698,
1527527706,
1527527760,
1527527762,
1527527769,
1527527770,
1527527776
] | [
"customer: Hello.",
"agent: Hello, how can I aid you today?",
"customer: Can you please help me with booking a flight ticket from LAS to LAX?",
"agent: Sure, can you please share your travelling dates?",
"customer: My travelling dates are from Aug 25-27.",
"agent: Do you have class preference?",
"customer: I am comfortable with any class.",
"agent: Do you need connection limit?",
"customer: I would be comfortable with single stop over.",
"agent: May I know your name?",
"customer: Sure, Stephen Lopez here.",
"agent: We found Hawaiian Airline with fare 100 and flight number is 1012 with direct flight. Shall I proceed with the booking?",
"customer: You can proceed with booking.",
"agent: Your booking is done.",
"customer: Thank you for the help.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Stephen Lopez",
"flight": [
1012
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527527639491
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LAS",
"timestmamp": 1527527642468
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LAX",
"timestmamp": 1527527645555
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/25",
"timestmamp": 1527527651059
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/27",
"timestmamp": 1527527654636
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1527527701067
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Stephen Lopez",
"timestmamp": 1527527711724
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527527713349
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527527778787
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1012",
"timestmamp": 1527527781244
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527527789187
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527527792115
}
] | true |
{
"status": "no_flight",
"name": "Matthew Smith",
"flight": []
} | {
"return_month": "Mar",
"return_day": "15",
"max_price": 500,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "13",
"goal": "book",
"departure_month": "Mar",
"name": "Matthew Smith",
"return_airport": "LAS"
} | [
1526059127,
1526059133,
1526059138,
1526059141,
1526059174,
1526059191,
1526059203,
1526059205,
1526059220,
1526059224,
1526059257,
1526059311,
1526059321,
1526059322,
1526059327
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Matthew Smith.",
"agent: How may I support you?",
"customer: I planned to attend for a meeting in LAS, can you please help me to book a flight ticket from PHX?",
"agent: Sure, can I know your travelling dates?",
"customer: I prefer to travel on Mar 13 and Mar 15.",
"agent: Let me know your connection limit.",
"customer: I prefer to travel in a connecting flight.",
"agent: Do you need any other requirements?",
"customer: I planned to depart in evening and return back in afternoon.",
"agent: Unfortunately there are no flights found with your given information.",
"customer: Ok, problem.",
"agent: Thank you.",
"customer: Thank you for your time."
] | {
"status": "no_flight",
"name": "Matthew Smith",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Matthew Smith",
"timestmamp": 1526059176726
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526059227126
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHX",
"timestmamp": 1526059234646
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LAS",
"timestmamp": 1526059237438
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/13",
"timestmamp": 1526059241017
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/15",
"timestmamp": 1526059280702
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "evening",
"timestmamp": 1526059281670
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "afternoon",
"timestmamp": 1526059285213
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526059288663
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526059317301
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526059334133
}
] | true |
{
"status": "book",
"name": "Mark Jones",
"flight": [
1000
]
} | {
"return_month": "Sept",
"return_day": "17",
"max_price": 200,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Sept",
"name": "Mark Jones",
"return_airport": "CLT"
} | [
1516264201,
1516264229,
1516264279,
1516264320,
1516264372,
1516264400,
1516264429,
1516264465,
1516264492,
1516264576,
1516264619,
1516264631,
1516264650,
1516264654
] | [
"customer: Hello, I am Mark Jones.",
"agent: Hello, how may I assist you now?",
"customer: I scheduled a journey from 09/15 to 09/17. Can you please help me with booking a ticket?",
"agent: Sure, I will help you with booking. Please mention your price limit?",
"customer: My price limit is 200.",
"agent: Do you need a stopover in your journey?",
"customer: I need a stopover.",
"agent: Please provide your journey points?",
"customer: My airport codes are from HOU to CLT.",
"agent: There is a flight available in Southwest airline having a stopover and fare is 100. May I proceed for booking?",
"customer: Yes, please proceed with booking.",
"agent: Your booking has been confirmed.",
"customer: Thank you for your service.",
"agent: Thank you for availing with us."
] | {
"status": "book",
"name": "Mark Jones",
"flight": [
1000
]
} | [] | true |
{
"status": "book",
"name": "James Phillips",
"flight": [
1018
]
} | {
"return_month": "June",
"return_day": "10",
"max_price": 200,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "June",
"name": "James Phillips",
"return_airport": "BOS"
} | [
1512569538,
1512569549,
1512569555,
1512569583,
1512569607,
1512569641,
1512569669,
1512569761,
1512569784,
1512569812,
1512569828,
1512569836
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am James Phillips.",
"agent: James, how can I help you?",
"customer: Could you please book a flight ticket from MI-DTW to MA-BOS?",
"agent: Can you provide your travel dates?",
"customer: My travelling dates are 06/08 and 06/10.",
"agent: Flight number 1018 of UA airlines is available for you.",
"customer: Please confirm this flight ticket.",
"agent: Your ticket is confirmed.",
"customer: Thank you for your help.",
"agent: Thank you for contacting us."
] | {
"status": "book",
"name": "James Phillips",
"flight": [
1018
]
} | [] | true |
{
"status": "no_flight",
"name": "Brandon Lopez",
"flight": []
} | {
"return_month": "Jan",
"return_day": "21",
"max_price": 5000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Jan",
"name": "Brandon Lopez",
"return_airport": "CLT"
} | [
1527006608,
1527006619,
1527006642,
1527006667,
1527006675,
1527006678,
1527006690,
1527006692,
1527006710,
1527006728,
1527006749,
1527006772,
1527006778,
1527006781
] | [
"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: I want to book a ticket from HOU to CLT to participate in Horse racing festival.",
"agent: Sure, can I know the travel dates please?",
"customer: My travelling dates are Jan 19 and Jan 21.",
"agent: May I know your name please?",
"customer: I am Brandon Lopez.",
"agent: Do you have any requirements?",
"customer: I prefer business class.",
"agent: May I know the connection limit please?",
"customer: I want single connected flight.",
"agent: Sorry, there are no flights available as per your request.",
"customer: Ok, Thank you.",
"agent: Thank you for approaching us."
] | {
"status": "no_flight",
"name": "Brandon Lopez",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527006657491
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "HOU",
"timestmamp": 1527006661963
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "CLT",
"timestmamp": 1527006663458
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/19",
"timestmamp": 1527006701203
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "01/21",
"timestmamp": 1527006702939
},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
"timestmamp": 1527006732338
},
{
"button_name": "",
"field_name": "max_price",
"field_value": "",
"timestmamp": 1527006733632
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/19",
"timestmamp": 1527006733662
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "01/21",
"timestmamp": 1527006733692
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527006736875
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Brandon Lopez",
"timestmamp": 1527006766780
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1527006768050
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527006784010
}
] | true |
{
"status": "no_reservation",
"name": "Jessica Jones",
"flight": []
} | {
"return_month": "July",
"return_day": "4",
"max_price": 500,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "2",
"goal": "change",
"departure_month": "July",
"name": "Jessica Jones",
"return_airport": "AUS"
} | [
1522760974,
1522760979,
1522760998,
1522761014,
1522761083,
1522761158,
1522761194,
1522761230,
1522761268,
1522761291
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Jessica Jones.",
"agent: Do you need any help from our travel agency?",
"customer: I just want to change my existing reservation, due to sudden demise of my grandfather. Can you please help me?",
"agent: Sure, I am here to help you with that. Can you please wait a minute?",
"customer: Ok, I will wait for your response.",
"agent: Sorry to inform you, there is no active reservation on your name in our database to change the details.",
"customer: That's ok. Thank you for your information.",
"agent: You are welcome. Thank you for reaching our travel agency."
] | {
"status": "no_reservation",
"name": "Jessica Jones",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Raymond Allen",
"flight": []
} | {
"return_month": "Nov",
"return_day": "27",
"max_price": 5000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "25",
"goal": "cancel",
"departure_month": "Nov",
"name": "Raymond Allen",
"return_airport": "ORD"
} | [
1513214299,
1513214306,
1513214395,
1513214440,
1513214459,
1513214486,
1513214517,
1513214520
] | [
"customer: Hello, I am Raymond Allen.",
"agent: Hello, how can I aid you today?",
"customer: I need to cancel my recent reservation due to delay of my live concert. Could you please help me out?",
"agent: Sure, I can help you. Please wait a moment. I will get back to you.",
"customer: Ok.",
"agent: Thanks for your time. There was no reservation found on your name.",
"customer: Thank you for your valuable information.",
"agent: Thank you for connecting with us."
] | {
"status": "no_reservation",
"name": "Raymond Allen",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Gray Parker",
"flight": [
1017
]
} | {
"return_month": "Jan",
"return_day": "24",
"max_price": 500,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Jan",
"name": "Gary Parker",
"return_airport": "JFK"
} | [
1519987677,
1519987695,
1519987798,
1519987841,
1519987855,
1519987927,
1519987943,
1519987946,
1519987981,
1519987983
] | [
"customer: Hello.",
"agent: Hello. How may I help you?",
"customer: Gray Parker here. Do you have any flight from SEA to JFK? My travelling dates 01/22 and 01/24.",
"agent: Ok, please wait a moment.",
"customer: Sure.",
"agent: There is a connecting flight-1017 with price 200 of Delta airline, shall I proceed?",
"customer: You can proceed.",
"agent: Ok, your reservation is done.",
"customer: Thanks for your help.",
"agent: Thanks for choosing us."
] | {
"status": "no_flight",
"name": "Gary Parker",
"flight": []
} | [] | false |
{
"status": "book",
"name": "Jack Collins",
"flight": [
1028
]
} | {
"return_month": "June",
"return_day": "1",
"max_price": 500,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "30",
"goal": "book",
"departure_month": "May",
"name": "Jack Collins",
"return_airport": "EWR"
} | [
1512475124,
1512475144,
1512475188,
1512475215,
1512475245,
1512475267,
1512475301,
1512475350,
1512475380,
1512475414,
1512475449,
1512475553,
1512475554,
1512475562
] | [
"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: I need a flight ticket from PHX to EWR. Can you please help me with that?",
"agent: Sure, Mention the dates of travelling.",
"customer: The travelling dates are 05/30 and 06/01.",
"agent: Give me a minute.",
"customer: Ok, take your time.",
"agent: May I know your name?",
"customer: My name is Jack Collins.",
"agent: I found a flight with connection 1 and fare is 200.",
"customer: Ok, please book the ticket to this flight.",
"agent: Your ticket is booked with airline:JetBlue and number is 1028. Have a safe flight.",
"customer: Ok, thank you for helping me.",
"agent: welcome."
] | {
"status": "book",
"name": "Jack Collins",
"flight": [
1028
]
} | [] | true |
{
"status": "book",
"name": "David Allen",
"flight": [
1020
]
} | {
"return_month": "June",
"return_day": "15",
"max_price": 5000,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "13",
"goal": "book",
"departure_month": "June",
"name": "David Allen",
"return_airport": "BOS"
} | [
1524240279,
1524240290,
1524240325,
1524240337,
1524240344,
1524240362,
1524240384,
1524240397,
1524240408,
1524240464,
1524240465,
1524240504,
1524240513,
1524240523
] | [
"customer: Hi. David Allen here.",
"agent: Hello, how can I help you today?",
"customer: I want to book a flight on the route from OAK - BOS. Can you help me?",
"agent: Sure, kindly mention your travel dates.",
"customer: My travelling dates are from June 13 to June 15.",
"agent: How much can you afford for this journey?",
"customer: I can only afford 5000.",
"agent: OK, please wait a moment.",
"customer: I would like to depart in morning.",
"agent: There is a flight with your requirement, airline is UA with price 200 and single connection. Shall I proceed with booking?",
"customer: You can book it.",
"agent: Your booking is done.",
"customer: Thank you very much for reserving the ticket.",
"agent: Thanks for reaching us."
] | {
"status": "book",
"name": "David Allen",
"flight": [
1020
]
} | [] | true |
{
"status": "no_reservation",
"name": "Andrew Williams",
"flight": []
} | {
"return_month": "July",
"return_day": "7",
"max_price": 200,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "5",
"goal": "cancel",
"departure_month": "July",
"name": "Andrew Williams",
"return_airport": "PHX"
} | [
1519726857,
1519726870,
1519726891,
1519726910,
1519726922,
1519726935,
1519726962,
1519726968,
1519726975,
1519726992,
1519727015,
1519727019,
1519727026,
1519727032
] | [
"customer: Hello.",
"agent: Hello. How may I assist you at this moment?",
"customer: I am Andrew Williams.",
"agent: Welcome to flight booking agency Williams.",
"customer: Thanks. I want to cancel my flight ticket, can you please help me with that?",
"agent: Sure, I am glad to assist you with that.",
"customer: Thank you.",
"agent: Please wait a moment to check your previous reservation.",
"customer: Ok.",
"agent: We regret that, there is no reservation with your name in our records.",
"customer: Oh! It's ok no problem.",
"agent: Thank you for reaching us, have a great day.",
"customer: Thank you for your service.",
"agent: Welcome."
] | {
"status": "no_reservation",
"name": "Andrew Williams",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Edward Parker",
"flight": []
} | {
"return_month": "Dec",
"return_day": "1",
"max_price": 5000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "29",
"goal": "cancel",
"departure_month": "Nov",
"name": "Edward Parker",
"return_airport": "LGA"
} | [
1521208822,
1521208831,
1521208872,
1521208878,
1521208886,
1521208935,
1521208962,
1521208967
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am Edward Parker. Due to some emergency I need to cancel my reservation. Can you help me cancelling my reservation?",
"agent: Sure, I will definitely help you with that. Could you please hold on for a moment?",
"customer: Sure.",
"agent: Sorry, I was unable to find your reservation in our portal on the given name.",
"customer: No problem. Thank you for the information.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Edward Parker",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Samuel Anderson",
"flight": [
1021
]
} | {
"return_month": "Jan",
"return_day": "22",
"max_price": 200,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "Jan",
"name": "Samuel Anderson",
"return_airport": "HOU"
} | [
1528385358,
1528385367,
1528385367,
1528385386,
1528385388,
1528385424,
1528385425,
1528385453,
1528385489,
1528385501,
1528385539,
1528385570,
1528385573,
1528385576
] | [
"customer: Hi.",
"agent: Hello.",
"customer: Samuel Anderson here.",
"agent: Yes Anderson, how may I aid you?",
"customer: Can you book a flight ticket for my airport codes that is from LAS to HOU?",
"agent: Sure Samuel Anderson, I am here to help you out. Please provide me your trip dates.",
"customer: The trip dates are from Jan 20 to Jan 22.",
"agent: Do you have connection limit?",
"customer: I prefer a stopover flight.",
"agent: Samuel Anderson, here is a connecting flight in economy class. Its costs you 100. Can I proceed with it?",
"customer: I am fine with the airlines. You can book it.",
"agent: Your ticket has been booked with 1021 flight in UA airlines.",
"customer: Thank you.",
"agent: Thank you."
] | {
"status": "book",
"name": "Samuel Anderson",
"flight": [
1021
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Samuel Anderson",
"timestmamp": 1528385368570
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528385368713
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "HOU",
"timestmamp": 1528385374641
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LAS",
"timestmamp": 1528385377161
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/20",
"timestmamp": 1528385380777
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528385382537
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "01/22",
"timestmamp": 1528385384505
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528385668320
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1021",
"timestmamp": 1528385671721
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528385692441
}
] | true |
{
"status": "no_reservation",
"name": "Stephanie Smith",
"flight": []
} | {
"return_month": "Dec",
"return_day": "20",
"max_price": 200,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "18",
"goal": "cancel",
"departure_month": "Dec",
"name": "Stephanie Smith",
"return_airport": "MSP"
} | [
1523440421,
1523440428,
1523440482,
1523440505,
1523440541,
1523440554,
1523440595,
1523440600
] | [
"customer: Hello.",
"agent: Hello. How can I assist you today?",
"customer: Myself Stephanie Smith. I want to cancel my recent reservation due to some health issues, can you help me in that?",
"agent: Sure, please allow me a moment to check for the previous reservation.",
"customer: Ok, I will wait for your response.",
"agent: Stephanie, there is no reservation found under your name.",
"customer: That's ok, no problem. Thank you for the information.",
"agent: Thank you for contacting us."
] | {
"status": "no_reservation",
"name": "Stephanie Smith",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "David Carter",
"flight": []
} | {
"return_month": "Nov",
"return_day": "4",
"max_price": 1000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "2",
"goal": "cancel",
"departure_month": "Nov",
"name": "David Carter",
"return_airport": "DEN"
} | [
1525965799,
1525965805,
1525965839,
1525965856,
1525965861,
1525965880,
1525965900,
1525965903
] | [
"customer: Hello.",
"agent: Hello, how may I aid you?",
"customer: My name is David Carter. I want to cancel my recently done reservation, can you please help?",
"agent: Sure, I am here to help you. Please wait for a while.",
"customer: Sure.",
"agent: Thanks for your time, there is no active reservation found in your name.",
"customer: Not an issue, thank you anyway.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "David Carter",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "David Carter",
"timestmamp": 1525965805784
},
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525965847144
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "cancel",
"timestmamp": 1525965848865
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1525965849672
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525967228191
}
] | true |
{
"status": "book",
"name": "Mary Rodriguez",
"flight": [
1025
]
} | {
"return_month": "Apr",
"return_day": "27",
"max_price": 500,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "Apr",
"name": "Mary Rodriguez",
"return_airport": "EWR"
} | [
1529582114,
1529582128,
1529582139,
1529582150,
1529582158,
1529582173,
1529582183,
1529582194,
1529582200,
1529582214,
1529582216,
1529582253,
1529582257,
1529582273,
1529582290,
1529582293
] | [
"customer: Hello.",
"agent: Hello, how can I best serve you today?",
"customer: Can you please help me in booking the flight ticket from LAX to EWR?",
"agent: Kindly mention your travelling dates?",
"customer: My travel dates are Apr 25 and Apr 27.",
"agent: Do you prefer any lay by in between journey?",
"customer: I am willing to travel in a single connecting flight.",
"agent: May I know your name?",
"customer: Mary Rodriguez.",
"agent: Is there any another specifications on your trip?",
"customer: No.",
"agent: Here, I found a flight-1025 for you in Frontier Airlines with 1 stopover in economy class and it costs you 200. Can I proceed?",
"customer: Please proceed for booking.",
"agent: Your ticket has been successfully booked.",
"customer: Thank you for the help.",
"agent: Thanks for reaching us."
] | {
"status": "book",
"name": "Mary Rodriguez",
"flight": [
1025
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529582132854
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LAX",
"timestmamp": 1529582136277
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "EWR",
"timestmamp": 1529582139925
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/25",
"timestmamp": 1529582158355
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "04/27",
"timestmamp": 1529582162554
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1529582163189
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529582163911
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Mary Rodriguez",
"timestmamp": 1529582300920
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1529582301597
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1025",
"timestmamp": 1529582304726
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529582309574
}
] | true |
{
"status": "book",
"name": "Jonathan Clark",
"flight": [
1015
]
} | {
"return_month": "Aug",
"return_day": "24",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Aug",
"name": "Jonathan Clark",
"return_airport": "ORD"
} | [
1527082980,
1527082991,
1527082997,
1527083010,
1527083013,
1527083040,
1527083044,
1527083050,
1527083051,
1527083058,
1527083064,
1527083113,
1527083114,
1527083123,
1527083124,
1527083137
] | [
"customer: Hello.",
"agent: Hello, how can I help you for the day?",
"customer: can you please help me with booking a flight ticket from MCO to ORD?",
"agent: Can you please share your travelling dates?",
"customer: My travelling dates are from Aug 22-24.",
"agent: Do you prefer class?",
"customer: No.",
"agent: Do you need connection limit?",
"customer: I need a connecting flight.",
"agent: May I know your name?",
"customer: Sure, Jonathan Clark here.",
"agent: We found Southwest Airline with fare 100 and flight number is 1015 with connecting flight. Shall I proceed with the booking?",
"customer: You can proceed with booking.",
"agent: Your booking is done.",
"customer: Thank you for the help.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Jonathan Clark",
"flight": [
1015
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527083012976
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "MCO",
"timestmamp": 1527083016398
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ORD",
"timestmamp": 1527083021863
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/22",
"timestmamp": 1527083028511
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/24",
"timestmamp": 1527083032511
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1527083060294
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jonathan Clark",
"timestmamp": 1527083069232
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527083070503
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527083140014
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1015",
"timestmamp": 1527083142823
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527083144390
}
] | true |
{
"status": "book",
"name": "Sandra Martinez",
"flight": [
1019
]
} | {
"return_month": "July",
"return_day": "2",
"max_price": 200,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "30",
"goal": "book",
"departure_month": "June",
"name": "Sandra Martinez",
"return_airport": "CLT"
} | [
1532608205,
1532608224,
1532608246,
1532608256,
1532608268,
1532608271,
1532608283,
1532608309,
1532608313,
1532608324,
1532608335,
1532608393,
1532608405,
1532608419,
1532608420,
1532608427
] | [
"customer: Hello.",
"agent: Hello, how best may I serve you today?",
"customer: Can you help me to book a flight ticket from LAS to CLT?",
"agent: When are you planning to make your journey?",
"customer: June, 30 and July, 2 are my trip dates.",
"agent: Do you prefer any lay by in between journey?",
"customer: Yes, I need a lay by.",
"agent: May I know if you prefer to have any other comforts in your journey?",
"customer: I need to depart at afternoon time with economy class.",
"agent: May I know your name please?",
"customer: Sandra Martinez here.",
"agent: There is a flight in Spirit airlines with the ticket price of 200 having one connection and economy class. Can I proceed to booking?",
"customer: Please proceed.",
"agent: Ok, your ticket is reserved in an economy class and the flight number is 1019.",
"customer: Thank you.",
"agent: Thank you."
] | {
"status": "book",
"name": "Sandra Martinez",
"flight": [
1019
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1532608424943
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LAS",
"timestmamp": 1532608433218
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "CLT",
"timestmamp": 1532608438642
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/30",
"timestmamp": 1532608466202
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "07/02",
"timestmamp": 1532608470752
},
{
"button_name": "",
"field_name": "class",
"field_value": "economy",
"timestmamp": 1532608513960
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "afternoon",
"timestmamp": 1532608517649
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1532608519787
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Sandra Martinez",
"timestmamp": 1532608629004
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1532608629793
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1019",
"timestmamp": 1532608633857
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1532608634713
}
] | true |
{
"status": "no_flight",
"name": "Scott Roberts",
"flight": []
} | {
"return_month": "Nov",
"return_day": "18",
"max_price": 200,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "16",
"goal": "book",
"departure_month": "Nov",
"name": "Scott Roberts",
"return_airport": "DCA"
} | [
1517584657,
1517584662,
1517584667,
1517584680,
1517584709,
1517584723,
1517584733,
1517584742,
1517584754,
1517584785,
1517584798,
1517584808,
1517584810
] | [
"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: My name is Scott Roberts.",
"agent: Glad to meet you Scott.",
"customer: I have a business meeting in Washington. Can you help me for booking?",
"agent: Sure, may I know your travel dates please?",
"customer: My travelling dates are from 11/16 till 11/18.",
"agent: Ok, may I know your airport codes please?",
"customer: My airport codes are from DEN to DCA.",
"agent: Ok, hold on for a moment. Sorry Scott, there are no flights available on your requested dates.",
"customer: That's ok, thank you for checking.",
"agent: Welcome. Thank you for choosing us.",
"customer: Welcome."
] | {
"status": "no_flight",
"name": "Scott Roberts",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Anthony Taylor",
"flight": [
1013
]
} | {
"return_month": "Aug",
"return_day": "19",
"max_price": 5000,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Aug",
"name": "Anthony Taylor",
"return_airport": "BOS"
} | [
1521206588,
1521206598,
1521206622,
1521206626,
1521206640,
1521206717,
1521206735,
1521206742,
1521206744,
1521206756
] | [
"customer: Hello.",
"agent: Hello, how may I guide you?",
"customer: I am Anthony Taylor. I would like to book a flight ticket from DFW to BOS. Could you please help me out?",
"agent: Sure, can I know your preferable dates?",
"customer: I am planning to start on 08/17 and return back on 08/19.",
"agent: I found a flight 1013 of JetBlue airlines matches with your preferences, can I proceed?",
"customer: Yes, please proceed.",
"agent: Your ticket is booked.",
"customer: Thank you for the help.",
"agent: Thank you, have a good day."
] | {
"status": "book",
"name": "Anthony Taylor",
"flight": [
1013,
1028
]
} | [] | true |
{
"status": "book",
"name": "Edward Hill",
"flight": [
1017
]
} | {
"return_month": "Dec",
"return_day": "27",
"max_price": 200,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "Dec",
"name": "Edward Hill",
"return_airport": "PHL"
} | [
1529501191,
1529501202,
1529501252,
1529501272,
1529501299,
1529501322,
1529501338,
1529501361,
1529501379,
1529501399,
1529501424,
1529501463,
1529501475,
1529501477,
1529501497,
1529501499
] | [
"customer: Hello.",
"agent: Hello. How may I assist you?",
"customer: I'm going to conduct cancer awareness program in Philadelphia, can you please book a ticket from MSP to PHL?",
"agent: Sure, I will help you. When would you like to plan your journey?",
"customer: Actually, I would like to depart from my source location on 25th Dec and I want to return back by 27th Dec.",
"agent: May I know your name please?",
"customer: My name is Edward Hill.",
"agent: Do you need a connecting flight?",
"customer: Yes, I need single connected flight.",
"agent: Do you have any other specifications?",
"customer: No, I don't have any other specifications.",
"agent: I found an economy class in American Airlines with fare 100 and it has single connection. Can I book your ticket?",
"customer: That's perfect! You can proceed for booking the ticket.",
"agent: Ok, your booking is confirmed with flight number 1017.",
"customer: Thanks a lot for your help, I really appreciate your service.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Edward Hill",
"flight": [
1017
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529501274873
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "MSP",
"timestmamp": 1529501279337
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "PHL",
"timestmamp": 1529501282378
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Edward Hill",
"timestmamp": 1529501368089
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "12/25",
"timestmamp": 1529501371498
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "12/27",
"timestmamp": 1529501382713
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1529501383768
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529501384497
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1529501479472
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1017",
"timestmamp": 1529501482001
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529501502448
}
] | true |
{
"status": "book",
"name": "Jacob Hill",
"flight": [
1001
]
} | {
"return_month": "Feb",
"return_day": "22",
"max_price": 500,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "Feb",
"name": "Jacob Hill",
"return_airport": "ATL"
} | [
1520839372,
1520839382,
1520839408,
1520839430,
1520839439,
1520839450,
1520839472,
1520839476,
1520839509,
1520839525,
1520839532,
1520839563,
1520839574,
1520839582,
1520839585,
1520839597
] | [
"customer: Hi,. I am Jacob Hill.",
"agent: Hello, how can I provide assistance to you?",
"customer: I want to book a flight ticket to Atlanta, GA - ATL to visit Golden Gate bridge, so help me to find a best flight.",
"agent: Sure, I am here to provide better flight.",
"customer: Thank you.",
"agent: I need your selected airport codes, that you wish to board from?",
"customer: I want to board from Houston, HOU.",
"agent: On which dates would you like me to book a flight ticket for you?",
"customer: I want to travel on 02/20, and need to catch return flight on 02/22.",
"agent: Give me few seconds to check the best flight services for you.",
"customer: Sure.",
"agent: Thank you for waiting, we found a connecting flight in Southwest airline has fare 100. Shall I proceed for booking?",
"customer: Proceed with the booking.",
"agent: Your ticket is confirmed with flight number 1001.",
"customer: Thanks for your service.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Jacob Hill",
"flight": [
1001,
1019
]
} | [] | true |
{
"status": "no_reservation",
"name": "Larry Edwards",
"flight": []
} | {
"return_month": "Sept",
"return_day": "26",
"max_price": 1000,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "24",
"goal": "change",
"departure_month": "Sept",
"name": "Larry Edwards",
"return_airport": "ORD"
} | [
1527513286,
1527513296,
1527513328,
1527513348,
1527513363,
1527513401,
1527513419,
1527513425,
1527513440,
1527513446
] | [
"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: I would like to change my reservation, can you please help me out with that?",
"agent: Sure, may I know your name?",
"customer: Myself Larry Edwards.",
"agent: Please wait a moment.",
"customer: Sure.",
"agent: Sorry, there is no reservation on your name.",
"customer: That's ok, no problem. Anyway thank you for checking out.",
"agent: Thank you."
] | {
"status": "no_reservation",
"name": "Larry Edwards",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527513351196
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Larry Edwards",
"timestmamp": 1527513376500
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527513378452
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527513402076
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527513449628
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527513451468
}
] | true |
{
"status": "cancel",
"name": "Thomas Anderson",
"flight": []
} | {
"return_month": "July",
"return_day": "15",
"max_price": 1000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "13",
"goal": "cancel",
"departure_month": "July",
"name": "Thomas Anderson",
"return_airport": "IAH"
} | [
1527087865,
1527087878,
1527087887,
1527087899,
1527087904,
1527087922,
1527087924,
1527087946,
1527087965,
1527087975
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: Can you please help me to cancel my reservation?",
"agent: Sure, may I know your name?",
"customer: My name is Thomas Anderson.",
"agent: Please wait for a moment to check.",
"customer: Sure.",
"agent: I have found your reservation under your name, I have cancelled it.",
"customer: Thank you for helping me.",
"agent: Thank you for choosing us."
] | {
"status": "cancel",
"name": "Thomas Anderson",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527087904307
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "cancel",
"timestmamp": 1527087906652
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Thomas Andewrson",
"timestmamp": 1527087967895
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Thomas Anderson",
"timestmamp": 1527087974493
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527089430957
}
] | true |
{
"status": "book",
"name": "Nancy Campbell",
"flight": [
1004
]
} | {
"return_month": "Dec",
"return_day": "17",
"max_price": 200,
"departure_airport": "LAS",
"max_connections": 0,
"departure_day": "15",
"goal": "book",
"departure_month": "Dec",
"name": "Nancy Campbell",
"return_airport": "DCA"
} | [
1517462102,
1517462103,
1517462134,
1517462188,
1517462216,
1517462218,
1517462232,
1517462257,
1517462277,
1517462298,
1517462302,
1517462347,
1517462350,
1517462376,
1517462394,
1517462397
] | [
"customer: Hello, I am Nancy Campbell.",
"agent: Hello, how can I serve you?",
"customer: Could you please book a flight with a connecting flight to Washington, DC-DCA?",
"agent: Ok, can you help me with your departure and arrival dates?",
"customer: My travel dates are 12/15 and 12/17.",
"agent: Can I know your budget limit?",
"customer: My budget limit is 200.",
"agent: Where do you want to start your journey?",
"customer: I want to start from Las Vegas, NV-LAS.",
"agent: Ok, please hold on.",
"customer: Ok.",
"agent: We are so glad to say, there is a flight on Hawaiian airline, flight number 1004. It is a connecting flight.",
"customer: Sorry, I need a direct flight.",
"agent: Ok, sorry there is no direct flight.",
"customer: No problem, thank you for the information.",
"agent: Thanks for availing us."
] | {
"status": "no_flight",
"name": "Nancy Campbell",
"flight": []
} | [] | false |
{
"status": "book",
"name": "Melissa Lee",
"flight": [
1002
]
} | {
"return_month": "June",
"return_day": "7",
"max_price": 200,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "June",
"name": "Melissa Lee",
"return_airport": "PHX"
} | [
1514521196,
1514521246,
1514521271,
1514521332,
1514521404,
1514521529,
1514521548,
1514521584,
1514521589,
1514521600
] | [
"customer: Hello, I am Melissa Lee.",
"agent: Hello, Melissa Lee. How can I amend you?",
"customer: I want to attend my brothers press conference in Phoenix, can you help me with reservation?",
"agent: We are glad to help you, May I know your travel dates for booking further?",
"customer: Sure, my origin is SFO and destination is PHX. My depart is on 06/05 and return on 06/07.",
"agent: There is a plane 1002 with Spirit airline and charge of the ticket is 100 and a connecting flight.",
"customer: OK, proceed with it.",
"agent: Your ticket has been processed for booking.",
"customer: Thank you, for the help.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Melissa Lee",
"flight": [
1002,
1017
]
} | [] | true |
{
"status": "no_flight",
"name": "Pamela Thompson",
"flight": []
} | {
"return_month": "May",
"return_day": "3",
"max_price": 500,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "May",
"name": "Pamela Thompson",
"return_airport": "SEA"
} | [
1525785633,
1525785647,
1525785691,
1525785712,
1525785765,
1525785774,
1525785793,
1525785836,
1525785844,
1525785897,
1525785913,
1525786025,
1525786047,
1525786056,
1525786059
] | [
"customer: Hello.",
"agent: Hello. How may I serve you at this moment?",
"customer: I am Pamela Thompson. I want to book a flight from DCA to reach SEA to meet my high school friends. Can you book a connecting flight for me?",
"agent: Sure, can you please share your travelling dates?",
"customer: I have planned to travel on May 1st and return on May 3rd.",
"agent: Ok, may I know your class preference?",
"customer: I am ok with any class.",
"agent: Ok, please wait for few minutes.",
"customer: Ok.",
"agent: We found a Hawaiian airlines with fare of 200 and a economy class and a stop over in between the journey matches your schedule. Shall I proceed with booking?",
"customer: Is this flight depart in afternoon?",
"agent: No, we could not found afternoon depart flight.",
"customer: Ok, don't proceed for booking.",
"agent: Thank you for reaching us.",
"customer: Any way thank you for your time."
] | {
"status": "no_flight",
"name": "Pamela Thompson",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Pamela Thompson",
"timestmamp": 1525785684575
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525785732054
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DCA",
"timestmamp": 1525785740933
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "SEA",
"timestmamp": 1525785745672
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "05/01",
"timestmamp": 1525785784407
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "05/03",
"timestmamp": 1525785789142
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1525785839677
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525785845504
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "afternoon",
"timestmamp": 1525785963436
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525785964742
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525785965357
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1525786033740
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525786076188
}
] | true |
{
"status": "no_flight",
"name": "Shirley Moore",
"flight": []
} | {
"return_month": "June",
"return_day": "18",
"max_price": 500,
"departure_airport": "PHL",
"max_connections": 0,
"departure_day": "16",
"goal": "book",
"departure_month": "June",
"name": "Shirley Moore",
"return_airport": "PHL"
} | [
1514459340,
1514459356,
1514459380,
1514459392,
1514459535,
1514459587,
1514459625,
1514459673,
1514459682,
1514459778,
1514459801,
1514459818
] | [
"customer: Hello.",
"agent: Hello, welcome to Global agency.",
"customer: I am Shirley Moore.",
"agent: Moore,How can we help you?",
"customer: As I have contacted 2 travel agencies for a flight with 0 connections, so I am hoping you will help me with 0 connections.",
"agent: Sure, I am glad to help you.",
"customer: I am travelling from PHL to PHL to meet my friends. My travel dates are 06/16 and return on 06/18.",
"agent: Please give me a minute to search for a direct flight for you.",
"customer: Sure.",
"agent: Sorry Moore, we could not find a direct flight for you on your preferred dates.",
"customer: It's ok, thank you for your time.",
"agent: Thank you for contacting us."
] | {
"status": "no_flight",
"name": "Shirley Moore",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Catherine Johnson",
"flight": [
1019
]
} | {
"return_month": "July",
"return_day": "27",
"max_price": 1000,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "July",
"name": "Catherine Johnson",
"return_airport": "LAX"
} | [
1524503781,
1524503789,
1524503882,
1524503889,
1524503914,
1524503923,
1524503941,
1524503946,
1524503964,
1524503995,
1524504068,
1524504091,
1524504104,
1524504108
] | [
"customer: Hello.",
"agent: Hello, how can I guide you for today?",
"customer: I am Catherine Johnson. Can you help me booking a flight ticket from DFW to LAX?",
"agent: Can you please share on what dates you are willing to travel?",
"customer: I will start on July, 25 and return on July, 27.",
"agent: Do you have any other requirements that you are looking for?",
"customer: I need a break in my journey.",
"agent: Do you have any class preferences?",
"customer: I am comfortable with any class.",
"agent: There is a flight with ticket fare 100 in AA airlines with a stopover. Is it ok for you?",
"customer: Please proceed with the booking.",
"agent: Your booking is confirmed with flight number 1019 in economy class.",
"customer: Thank you.",
"agent: Thank you for contacting us, have a nice day."
] | {
"status": "book",
"name": "Catherine Johnson",
"flight": [
1019,
1029
]
} | [] | true |
{
"status": "no_reservation",
"name": "Timothy Mitchell",
"flight": []
} | {
"return_month": "May",
"return_day": "31",
"max_price": 1000,
"departure_airport": "CLT",
"max_connections": 0,
"departure_day": "29",
"goal": "cancel",
"departure_month": "May",
"name": "Timothy Mitchell",
"return_airport": "EWR"
} | [
1528984183,
1528984187,
1528984202,
1528984206,
1528984224,
1528984229,
1528984248,
1528984250
] | [
"customer: Hello.",
"agent: Hello, how can I help you?",
"customer: I want to cancel my reservation, can you please help me with that?",
"agent: Sure, may I know your name to check the reservation?",
"customer: Myself Timothy Mitchell.",
"agent: Sorry, there is no reservation with your given name.",
"customer: No problem, thank you for the information.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Timothy Mitchell",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528984202236
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1528984204780
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Timothy Mitchell",
"timestmamp": 1528984243740
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528984250843
}
] | true |
{
"status": "book",
"name": "Michael Martinez",
"flight": [
1025
]
} | {
"return_month": "Sept",
"return_day": "24",
"max_price": 5000,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Sept",
"name": "Michael Martinez",
"return_airport": "DCA"
} | [
1519197847,
1519197864,
1519197926,
1519197939,
1519197951,
1519197952,
1519197956,
1519198014,
1519198020,
1519198025,
1519198030,
1519198037
] | [
"customer: Hi.",
"agent: Hello, how can I help you?",
"customer: Michael Martinez here. I need to book a flight ticket to Washington as I have to attend my business meeting, so please help me in booking a flight ticket from DFW to DCA.",
"agent: Sure, I am here to help you. May I Know when you want to travel?",
"customer: Sure, my preferable dates are 09/22 and 09/24.",
"agent: Ok, please stand by I will get back to you.",
"customer: Ok.",
"agent: Thank you for waiting, we found a flight with number 1025 and airline AA at a price of 100 with 1 connection. Shall I proceed?",
"customer: Yes, you can proceed.",
"agent: Sure, your booking is done.",
"customer: Thank you for your support and help.",
"agent: Thank you for reaching us, have a nice day."
] | {
"status": "book",
"name": "Michael Martinez",
"flight": [
1025
]
} | [] | true |
{
"status": "book",
"name": "Sarah Lopez",
"flight": [
1017
]
} | {
"return_month": "Apr",
"return_day": "19",
"max_price": 500,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Apr",
"name": "Sarah Lopez",
"return_airport": "IAH"
} | [
1529938085,
1529938096,
1529938109,
1529938125,
1529938148,
1529938151,
1529938171,
1529938176,
1529938220,
1529938231,
1529938289,
1529938292,
1529938319,
1529938332,
1529938335,
1529938343
] | [
"customer: Hello.",
"agent: Hello, how may I help you today?",
"customer: I am looking to book a flight ticket from DFW to IAH. Can you help me for that?",
"agent: Sure, can you mention your travel dates please?",
"customer: My travelling dates are Apr 17 and Apr 19.",
"agent: Please share me your good name.",
"customer: My name is Sarah Lopez.",
"agent: Let me know your connection limit please.",
"customer: I prefer to book a single connecting flight.",
"agent: Kindly share your other specifications please.",
"customer: I don't have any other specifications?",
"agent: Thank you for waiting and we have found a flight in an economy class with 1 connection in Hawaiian airlines and the fare of your flight will be 100. Do you like me to proceed your booking with this flight?",
"customer: Ok, proceed for booking.",
"agent: Your ticket has been reserved with flight number 1017.",
"customer: Thank you for booking.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Sarah Lopez",
"flight": [
1017
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529938138223
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DFW",
"timestmamp": 1529938140887
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "IAH",
"timestmamp": 1529938143751
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/17",
"timestmamp": 1529938170528
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "04/19",
"timestmamp": 1529938173584
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Sarah Lopez",
"timestmamp": 1529938205136
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529938216848
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1529938304512
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1529938306663
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1017",
"timestmamp": 1529938349312
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529938350808
}
] | true |
{
"status": "no_reservation",
"name": "Matthew Edwards",
"flight": []
} | {
"return_month": "Jan",
"return_day": "15",
"max_price": 1000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "13",
"goal": "change",
"departure_month": "Jan",
"name": "Matthew Edwards",
"return_airport": "HOU"
} | [
1527519883,
1527519897,
1527519915,
1527519926,
1527519941,
1527519946,
1527519952,
1527519967,
1527519993,
1527520000
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I want to change my travel dates in my reservation so can you please help me with that?",
"agent: May I know your name please?",
"customer: Thank you for your response, my name is Matthew Edwards.",
"agent: Please wait.",
"customer: Ok.",
"agent: Sorry, no reservation found on your name to change.",
"customer: It's ok no problem. Thank you for your information.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Matthew Edwards",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527519928972
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Matthew Edwards",
"timestmamp": 1527519981822
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527519983595
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527523075802
}
] | true |
{
"status": "no_flight",
"name": "Mary Johnson",
"flight": []
} | {
"return_month": "Aug",
"return_day": "29",
"max_price": 200,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "Aug",
"name": "Mary Johnson",
"return_airport": "ATL"
} | [
1521089271,
1521089272,
1521089312,
1521089330,
1521089394,
1521089402,
1521089414,
1521089444,
1521089469,
1521089471
] | [
"customer: Hi. I am Mary Johnson.",
"agent: Hello, how can I help you?",
"customer: I want to book a flight ticket on 08/27 and return on 08/29, so can you help me with booking please?",
"agent: Sure, please share me your airport codes?",
"customer: Ok, my airport codes are San Francisco, CA-SFO and Atlanta, GA-ATL.",
"agent: Please wait a minute.",
"customer: Ok.",
"agent: Sorry, to inform you there are no flights with your specifications.",
"customer: That's ok. Thank you for the response.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Mary Johnson",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Janet Jones",
"flight": []
} | {
"return_month": "Jan",
"return_day": "26",
"max_price": 1000,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "24",
"goal": "change",
"departure_month": "Jan",
"name": "Janet Jones",
"return_airport": "LGA"
} | [
1526909415,
1526909423,
1526909453,
1526909467,
1526909470,
1526909482,
1526909504,
1526909509,
1526909538,
1526909547
] | [
"customer: Hi.",
"agent: Hello, how may I help you?",
"customer: Actually, I want to change my reservation which is done recently due to some problems, can you please help me out?",
"agent: Sure, may I know your name?",
"customer: Sure, my name is Janet Jones.",
"agent: Please wait for a moment to check your details.",
"customer: Sure, but I need a business class.",
"agent: Sorry to say, no reservation found on your name.",
"customer: Ok, no problem. Anyways, thank you for your service.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Janet Jones",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1526909470102
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1526909472335
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Janet Jones",
"timestmamp": 1526909545198
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526909556534
}
] | true |
{
"status": "no_flight",
"name": "Cynthia Evans",
"flight": []
} | {
"return_month": "Mar",
"return_day": "3",
"max_price": 200,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Mar",
"name": "Cynthia Evans",
"return_airport": "PHL"
} | [
1519837364,
1519837370,
1519837373,
1519837375,
1519837396,
1519837429,
1519837472,
1519837519,
1519837540,
1519837545
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Cynthia Evans.",
"agent: How can I aid you?",
"customer: I want to book a ticket from LGA to PHL to meet my uncle, can you help me in booking?",
"agent: Sure, help me with your trip dates.",
"customer: I am departing on 03/01 and return on 03/03.",
"agent: Sorry, there is no flight on your given dates.",
"customer: That's fine, thank you for your information.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Cynthia Evans",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Cynthia Martinez",
"flight": []
} | {
"return_month": "Apr",
"return_day": "24",
"max_price": 5000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "22",
"goal": "change",
"departure_month": "Apr",
"name": "Cynthia Martinez",
"return_airport": "IAD"
} | [
1525518889,
1525518905,
1525518953,
1525518979,
1525518997,
1525519003,
1525519012,
1525519028,
1525519054,
1525519067
] | [
"customer: Hello.",
"agent: Hello. How can I assist you today?",
"customer: Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?",
"agent: Sure, will you please give me a moment?",
"customer: Sure.",
"agent: Please mention your name for checking the reservation.",
"customer: Sure, I am Cynthia Martinez.",
"agent: Thanks for waiting, there is no reservation found under your name.",
"customer: Ok, not an problem. Thank you for your information.",
"agent: Welcome, have a great day."
] | {
"status": "no_reservation",
"name": "Cynthia Martinez",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525519008571
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Cynthia Martinez",
"timestmamp": 1525519044893
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1525519050066
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525519069594
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525519085314
}
] | true |
{
"status": "no_reservation",
"name": "Richard Garcia",
"flight": []
} | {
"return_month": "Feb",
"return_day": "1",
"max_price": 1000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "30",
"goal": "cancel",
"departure_month": "Jan",
"name": "Richard Garcia",
"return_airport": "MCO"
} | [
1532953038,
1532953049,
1532953069,
1532953086,
1532953099,
1532953111,
1532953118,
1532953121
] | [
"customer: Hi.",
"agent: Hello, how can I help you?",
"customer: I want to cancel my recent reservation owing to an emergency.",
"agent: Sure, I am here to help you. May I know your good name?",
"customer: My name is Richard Garcia.",
"agent: Sorry, there is no active reservation on your name our records.",
"customer: Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "Richard Garcia",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1532953087742
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Richard Garcia",
"timestmamp": 1532953129921
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1532953130478
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1532953130782
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1532953131054
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1532953133806
}
] | true |
{
"status": "no_flight",
"name": "Janet Campbell",
"flight": []
} | {
"return_month": "June",
"return_day": "1",
"max_price": 200,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "30",
"goal": "book",
"departure_month": "May",
"name": "Janet Campbell",
"return_airport": "LAX"
} | [
1522197373,
1522197385,
1522197433,
1522197441,
1522197459,
1522197467,
1522197507,
1522197512,
1522197574,
1522197576,
1522197596,
1522197649,
1522197687,
1522197699,
1522197701,
1522197706
] | [
"customer: Hello, I am Janet Campbell.",
"agent: Hello, how may I help you today?",
"customer: I am planning to attend a Music festival at Los Angeles, can you please help me in booking from MCO to LAX?",
"agent: Sure, we are here to help you.",
"customer: Thank you.",
"agent: Do you prefer a lay by in between your journey?",
"customer: Yes, I need a lay by in between my journey.",
"agent: May I know your preferred dates of travel?",
"customer: My preferred dates are from 05/30 to 06/01.",
"agent: Ok, please wait for a minute.",
"customer: Ok.",
"agent: Sorry, we could not provide you the flights at this moment, due to the run way problem at your destination airport.",
"customer: Ok, no problem. I will try with another alternative.",
"agent: Ok.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us, hope to serve you better next time."
] | {
"status": "no_flight",
"name": "Janet Campbell",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Stephen Perez",
"flight": [
1014
]
} | {
"return_month": "May",
"return_day": "15",
"max_price": 1000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "13",
"goal": "book",
"departure_month": "May",
"name": "Stephen Perez",
"return_airport": "SFO"
} | [
1524568647,
1524568657,
1524568748,
1524568752,
1524568794,
1524568834,
1524568842,
1524568879,
1524568895,
1524568913,
1524568920,
1524568939
] | [
"customer: Hello,.",
"agent: Hello. How can I aid you today?",
"customer: I am Stephen Perez. Can you please help me in booking a round trip to SFO?",
"agent: Sure, I am here to help you in booking process. Can you please share your travel dates?",
"customer: I want to travel on 05/13 and need to catch return flight on 05/15.",
"agent: Please wait a moment.",
"customer: Sure.",
"agent: Flight 1014 in UA airlines is available for you with 1 stopover and it costs you 200. Can I proceed?",
"customer: Proceed with the booking.",
"agent: Your booking is done.",
"customer: Thanks for the help.",
"agent: Thank you for reaching us, have a safe flight."
] | {
"status": "book",
"name": "Stephen Perez",
"flight": [
1014,
1021
]
} | [] | true |
{
"status": "no_reservation",
"name": "Rachel Clark",
"flight": []
} | {
"return_month": "Feb",
"return_day": "19",
"max_price": 1000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "17",
"goal": "cancel",
"departure_month": "Feb",
"name": "Rachel Clark",
"return_airport": "IAD"
} | [
1519401972,
1519401985,
1519401998,
1519402014,
1519402020,
1519402044,
1519402059,
1519402064
] | [
"customer: Hello.",
"agent: Hello. How can I help you today?",
"customer: Can you please cancl my recent reservation?",
"agent: Sure, may I know your name?",
"customer: Myself Rachel Clark.",
"agent: Sorry, no reservation found on your name.",
"customer: Ok, fine thank you for checking.",
"agent: Welcome, have a nice day."
] | {
"status": "no_reservation",
"name": "Rachel Clark",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Nancy Lee",
"flight": []
} | {
"return_month": "June",
"return_day": "19",
"max_price": 500,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "17",
"goal": "change",
"departure_month": "June",
"name": "Nancy Lee",
"return_airport": "JFK"
} | [
1521599035,
1521599041,
1521599083,
1521599093,
1521599097,
1521599104,
1521599112,
1521599113,
1521599117,
1521599147,
1521599160,
1521599163
] | [
"customer: Hello. I am Nancy Lee.",
"agent: Hello, How can I assist you today?",
"customer: As the invitation which I got to attend for talk festivity has been postponed, I want you to change my reservation.",
"agent: Ok.",
"customer: Can you please help me?",
"agent: Sure, I will help you.",
"customer: Thank you.",
"agent: Please wait for a while.",
"customer: Sure.",
"agent: Thanks for waiting, but no reservation was found on your name.",
"customer: No problem. Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Nancy Lee",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Justin Garcia",
"flight": [
1001
]
} | {
"return_month": "Nov",
"return_day": "7",
"max_price": 200,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "Nov",
"name": "Justin Garcia",
"return_airport": "LAS"
} | [
1528369300,
1528369304,
1528369332,
1528369335,
1528369366,
1528369370,
1528369387,
1528369388,
1528369404,
1528369419,
1528369429,
1528369448,
1528369450,
1528369454
] | [
"customer: Hello.",
"agent: Hello, how can I aid you?",
"customer: Will you help me to book a flight ticket from PHL to LAS?",
"agent: Sure, can you share your journey dates?",
"customer: Nov, 5 and Nov, 7 are my journey dates.",
"agent: Do you have any preferences?",
"customer: I am looking for a connecting flight.",
"agent: May I know your name?",
"customer: Justin Garcia here.",
"agent: There is a direct flight with number 1001 in airline Frontier, the fare is 200 in economy class. Can I book it?",
"customer: Please go ahead.",
"agent: Your ticket is reserved, the depart time is 22:00 hours and return time is 18:00 hours.",
"customer: Thank you.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Justin Garcia",
"flight": [
1001
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528369335653
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "MCO",
"timestmamp": 1528369337966
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHL",
"timestmamp": 1528369340101
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LAS",
"timestmamp": 1528369341741
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/05",
"timestmamp": 1528369377023
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528369378552
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/07",
"timestmamp": 1528369380410
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528369381205
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1001",
"timestmamp": 1528369383205
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Justin Garcia",
"timestmamp": 1528369459886
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528369459989
}
] | true |
{
"status": "book",
"name": "Carol Adams",
"flight": [
1012
]
} | {
"return_month": "Aug",
"return_day": "10",
"max_price": 1000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Aug",
"name": "Catherine Collins",
"return_airport": "EWR"
} | [
1515737014,
1515737020,
1515737125,
1515737218,
1515737259,
1515737280,
1515737301,
1515737364,
1515737372,
1515737390,
1515737393,
1515737419
] | [
"customer: Hello.",
"agent: Hello, how can I help you?",
"customer: I going to provide a seminar on women empowerment at New York, please assist me with booking a flight ticket.",
"agent: Sure, I will assist you in booking a ticket, may I know your travelling dates?",
"customer: Thanks, I will depart on 08/08 and return back on 08/10.",
"agent: May I know your airport codes?",
"customer: Sure, it's from DTW to EWR.",
"agent: There is a Delta airline with 1012 airline which matches your requirements. Shall I proceed with booking?",
"customer: Ok, confirm it for me.",
"agent: Your booking has been confirmed on 1012 Delta airline.",
"customer: Thank you for your service.",
"agent: Thank you for approaching us."
] | {
"status": "book",
"name": "Catherine Collins",
"flight": [
1012
]
} | [] | false |
{
"status": "no_reservation",
"name": "Justin Hall",
"flight": []
} | {
"return_month": "Apr",
"return_day": "9",
"max_price": 1000,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "7",
"goal": "cancel",
"departure_month": "Apr",
"name": "Justin Hall",
"return_airport": "DEN"
} | [
1518094263,
1518094265,
1518094273,
1518094273,
1518094294,
1518094317,
1518094344,
1518094351,
1518094368,
1518094372
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Justin Hall.",
"agent: How may I help you?",
"customer: I just wast to cancel my recent reservation, as my parents are not allowing to travel with my friends on my birthday. Can you please help me?",
"agent: Sure, just a moment please.",
"customer: Ok.",
"agent: I am sorry no reservation found on your name.",
"customer: That's ok, thank you.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "Justin Hall",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Brandon Parker",
"flight": [
1015
]
} | {
"return_month": "Apr",
"return_day": "14",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Apr",
"name": "Brandon Parker",
"return_airport": "SFO"
} | [
1513964003,
1513964041,
1513964103,
1513964133,
1513964162,
1513964193,
1513964233,
1513964267,
1513964280,
1513964282,
1513964300,
1513964304
] | [
"customer: Hello.",
"agent: Hello. What can I do for you?",
"customer: Great, can you help me book a flight under the name Brandon Parker?",
"agent: Yes, I can help you. Please provide the journey details?",
"customer: I like to leave on 04/12 to 04/14.",
"agent: Please provide the airport codes?",
"customer: My airport code are MCO to SFO.",
"agent: There is a flight available with AA airlines and the flight number is 1015. Shall I proceed?",
"customer: Yes please.",
"agent: Ok, your ticket is booked.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Brandon Parker",
"flight": [
1015
]
} | [] | true |
{
"status": "book",
"name": "Steven Harris",
"flight": [
1023
]
} | {
"return_month": "June",
"return_day": "19",
"max_price": 200,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "June",
"name": "Steven Harris",
"return_airport": "LAS"
} | [
1521646032,
1521646086,
1521646093,
1521646160,
1521646171,
1521646208,
1521646218,
1521646261,
1521646295,
1521646299,
1521646324,
1521646329
] | [
"customer: Hello. I am Steven Harris.",
"agent: Hello, how can I assist you at this moment?",
"customer: I am looking for a flight from DEN to LAS, can you help me out please?",
"agent: Sure, I am glad to help you. May I know your travel dates?",
"customer: My trip dates are from 06/17 till 06/19.",
"agent: Ok, please wait for a while.",
"customer: Ok.",
"agent: Thank you for waiting, there is a connecting flight available and airfare is about 100. Shall I proceed further in booking?",
"customer: Please proceed with it.",
"agent: Your ticket has been confirmed for the flight 1023 in Frontier airlines.",
"customer: Thank you for your help.",
"agent: Thank you for availing our service, have a great day."
] | {
"status": "book",
"name": "Steven Harris",
"flight": [
1023
]
} | [] | true |
{
"status": "book",
"name": "Jason Brown",
"flight": [
1015
]
} | {
"return_month": "Mar",
"return_day": "11",
"max_price": 500,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Mar",
"name": "Jason Brown",
"return_airport": "BOS"
} | [
1528899903,
1528899915,
1528899928,
1528899952,
1528899957,
1528899972,
1528899984,
1528900019,
1528900022,
1528900025,
1528900045,
1528900082,
1528900090,
1528900100,
1528900102,
1528900106
] | [
"customer: Hi.",
"agent: Hello, how may I help you today?",
"customer: Can you find a flight for me from DFW to BOS?",
"agent: Sure, may I know your travel dates?",
"customer: Ok, my journey dates are from Mar 09 to 11.",
"agent: Is there any connection limit?",
"customer: I need a connecting flight.",
"agent: Do you have any other requirements?",
"customer: I need a flight in business class.",
"agent: May I know your name?",
"customer: Sure, I am Jason Brown.",
"agent: We found a business class ticket in Delta Airlines with flight number 1015 having a single connection. Shall I proceed for booking?",
"customer: Yes, please.",
"agent: Your booking has been confirmed.",
"customer: Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "no_flight",
"name": "Jason Brown",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528899954711
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DFW",
"timestmamp": 1528899958495
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "BOS",
"timestmamp": 1528899960182
},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
"timestmamp": 1528900029191
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/09",
"timestmamp": 1528900034223
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/11",
"timestmamp": 1528900037848
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528900037985
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528900039687
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jason Brown",
"timestmamp": 1528900087079
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528900087807
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1015",
"timestmamp": 1528900090447
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528900114455
}
] | false |
{
"status": "no_reservation",
"name": "Sharon Campbell",
"flight": []
} | {
"return_month": "May",
"return_day": "30",
"max_price": 200,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "28",
"goal": "change",
"departure_month": "May",
"name": "Sharon Campbell",
"return_airport": "DTW"
} | [
1528369234,
1528369251,
1528369253,
1528369284,
1528369290,
1528369298,
1528369310,
1528369394,
1528369399
] | [
"customer: Hello.",
"agent: Hello, how can I assist you for the day?",
"customer: Can you help me to change my reservation?",
"agent: Sure, I am here to help you.",
"customer: Thank you.",
"agent: May, I know your good name?",
"customer: I am Sharon Campbell.",
"agent: Sorry, we found no reservation on your given name.",
"customer: No issues, thank you for checking."
] | {
"status": "no_reservation",
"name": "Sharon Campbell",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Sharon Campbell.",
"timestmamp": 1528369324026
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Sharon Campbell",
"timestmamp": 1528369327874
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528369370962
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1528369437874
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528369438587
}
] | true |
{
"status": "cancel",
"name": "Justin Mitchell",
"flight": []
} | {
"return_month": "June",
"return_day": "17",
"max_price": 1000,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "15",
"goal": "cancel",
"departure_month": "June",
"name": "Justin Mitchell",
"return_airport": "MCO"
} | [
1526923003,
1526923035,
1526923038,
1526923061,
1526923065,
1526923097,
1526923133,
1526923137,
1526923139
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.",
"agent: May I know your name please?",
"customer: Thank you. Myself Justin Mitchell.",
"agent: I have cancelled your reservation successfully.",
"customer: Thank you for your help.",
"agent: Thank you for choosing us.",
"customer: Most welcome."
] | {
"status": "cancel",
"name": "Justin Mitchell",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1526923071609
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Justin Mitchell",
"timestmamp": 1526923108562
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "cancel",
"timestmamp": 1526923110344
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526923142673
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526923144392
}
] | true |
{
"status": "book",
"name": "Betty Thomas",
"flight": [
1013
]
} | {
"return_month": "Sept",
"return_day": "29",
"max_price": 5000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "Sept",
"name": "Betty Thomas",
"return_airport": "EWR"
} | [
1514535280,
1514535285,
1514535353,
1514535373,
1514535388,
1514535414,
1514535466,
1514535494,
1514535501,
1514535576,
1514535589,
1514535591,
1514535615,
1514535621
] | [
"customer: Hello, I am Betty Thomas.",
"agent: Hello, how can I assist you?",
"customer: I want to visit the Statue Of Liberty in NewYork NY - EWR from Orlando, FL - MCO.",
"agent: Sure.",
"customer: Can you book me a ticket with price range of 5000?",
"agent: Sure, please provide me your travelling dates?",
"customer: I start on 09/27 and return on 09/29.",
"agent: OK, please wait for a minute, let me check and revert you.",
"customer: Sure.",
"agent: Thanks for waiting, I found a flight with Hawaiian airline in single connection and price of 200. Flight number 1013. Shall I proceed with booking?",
"customer: You can proceed for booking.",
"agent: Your ticket has been booked.\\.",
"customer: Thanks for your kind response.",
"agent: Thank you, for reaching us."
] | {
"status": "book",
"name": "Betty Thomas",
"flight": [
1010
]
} | [] | false |
{
"status": "book",
"name": "Timothy Moore",
"flight": [
1021
]
} | {
"return_month": "Apr",
"return_day": "10",
"max_price": 200,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Apr",
"name": "Timothy Moore",
"return_airport": "EWR"
} | [
1513236652,
1513236666,
1513236696,
1513236804,
1513236847,
1513236972,
1513237030,
1513237051,
1513237054,
1513237171,
1513237178,
1513237363,
1513237375,
1513237381
] | [
"customer: Hi, I am Timothy Moore.",
"agent: Hello, how can I help you today?",
"customer: I need a ticket with the price 200, can you help me with this?",
"agent: Sure, can you please provide me your journey point?",
"customer: I would like to fly from Houston, TX-IAH to New York, NY-EWR as to attend my friend's wedding.",
"agent: Also, provide me your journey dates?",
"customer: Want to start my journey from Houston on 04/08 and will be returning on 04/10. Please ensure that the connection should be one.",
"agent: Ok, please wait a moment.",
"customer: Sure.",
"agent: We found a flight with your requirement, Shall I proceed with booking?",
"customer: Ok, You can proceed.",
"agent: Your ticket is confirmed with UA airline with flight number 1021.",
"customer: Thanks for your help.",
"agent: Thanks for reaching us, have a good day."
] | {
"status": "book",
"name": "Timothy Moore",
"flight": [
1021,
1026,
1029
]
} | [] | true |
{
"status": "no_reservation",
"name": "Ruth Gonzalez",
"flight": []
} | {
"return_month": "Mar",
"return_day": "20",
"max_price": 500,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "18",
"goal": "cancel",
"departure_month": "Mar",
"name": "Ruth Gonzalez",
"return_airport": "SEA"
} | [
1517972064,
1517972064,
1517972118,
1517972143,
1517972150,
1517972172,
1517972189,
1517972191
] | [
"customer: Hello. I am Ruth Gonzalez.",
"agent: Hello, how may I help you?",
"customer: Due to sudden demise of my Great Grandfather, I want to cancel my reservation.",
"agent: Ok, please wait for a while.",
"customer: Sure.",
"agent: Unfortunately, there is no reservation found on your given name.",
"customer: Ok, Thank you for providing information.",
"agent: Thank you for availing us."
] | {
"status": "no_reservation",
"name": "Ruth Gonzalez",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Jessica Campbell",
"flight": []
} | {
"return_month": "Apr",
"return_day": "27",
"max_price": 500,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "Apr",
"name": "Jessica Campbell",
"return_airport": "EWR"
} | [
1533120218,
1533120230,
1533120251,
1533120254,
1533120272,
1533120279,
1533120291,
1533120305,
1533120333,
1533120337,
1533120358,
1533120364,
1533120389,
1533120391,
1533120399,
1533120402
] | [
"customer: Hello.",
"agent: Hello, How exactly I can serve you the best today?",
"customer: Can you help me to book a flight ticket from AUS to EWR?",
"agent: Sure, may I know your good name?",
"customer: Jessica Campbell here.",
"agent: Is there any connection limit?",
"customer: I would prefer single connection.",
"agent: On which dates would you like me to book a flight ticket for you?",
"customer: Apr, 25 and Apr, 27 are my travel dates.",
"agent: Do you have any class preferences?",
"customer: I prefer to travel in economy class.",
"agent: Are there any more specifications?",
"customer: I would prefer to fly with normal cost airlines.",
"agent: Sorry, no flights are available as per your requirements.",
"customer: Not a problem, thank you for the information.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Jessica Campbell",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1533120257093
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "AUS",
"timestmamp": 1533120260989
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "EWR",
"timestmamp": 1533120264621
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jessica Campbell ",
"timestmamp": 1533120290189
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/25",
"timestmamp": 1533120341977
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "04/27",
"timestmamp": 1533120344587
},
{
"button_name": "",
"field_name": "airline",
"field_value": "normal-cost",
"timestmamp": 1533120368149
},
{
"button_name": "",
"field_name": "class",
"field_value": "economy",
"timestmamp": 1533120369100
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1533120369870
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1533120371829
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1533120403883
}
] | true |
{
"status": "no_reservation",
"name": "Jack Lopez",
"flight": []
} | {
"return_month": "May",
"return_day": "16",
"max_price": 5000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "14",
"goal": "cancel",
"departure_month": "May",
"name": "Jack Lopez",
"return_airport": "ATL"
} | [
1528211147,
1528211161,
1528211175,
1528211194,
1528211199,
1528211217,
1528211221,
1528211232,
1528211234,
1528211272,
1528211283,
1528211329,
1528211344
] | [
"customer: Hello.",
"agent: Hello. How may I assist you?",
"customer: I want to cancel my reservation, can you please assist me?",
"agent: Sure, I am here to help you with your concern.",
"customer: Thank you.",
"agent: May I know your name please to check your reservation status?",
"customer: My name is Jack Lopez.",
"agent: Please hold on a moment.",
"customer: Sure.",
"agent: Jack Lopez, no reservation has been found on your name in our database.",
"customer: Ok, not an issue.",
"agent: Thank you for choosing us.",
"customer: Thank you for informing me."
] | {
"status": "no_reservation",
"name": "Jack Lopez",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jack Lopez",
"timestmamp": 1528211239443
},
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528211239603
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1528211242074
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528211349057
}
] | true |