CMO Zone
REI Urges Folks To #OptOutside In Its Social Anti-Campaign For Black Friday
The outdoor equipment cooperative builds its brand by taking a stand on Black Friday madness — and forgoing any sales on the big day.
Pamela Parker on October 29, 2015 at 1:18 pm
In an environment in which Christmas advertising starts appearing in October and Black Friday at some retail stores is marked by life-threatening mob scenes, outdoor products retailer REI is opting out, or more accurately, choosing to #OptOutside this year. In a move consistent with the brand's values, the company's CEO this week announced that REI would be shuttering its stores on Black Friday, giving its employees the day off so they can engage in outdoor activities, and rallying anti-consumerism sentiment in social channels.
Meanwhile, REI.com will be "blacked out" with a takeover screen on the big day, but shoppers will still be able to view and purchase products, though the transactions won't be processed until the next day.
Said Jerry Stritzke, president and CEO of REI, in a statement:
We think that Black Friday has gotten out of hand and so we are choosing to invest in helping people get outside with loved ones this holiday season, over spending it in the aisles. Please join us and inspire us with your experiences. We hope to engage millions of Americans and galvanize the outdoor community to get outside.
REI CEO Jerry Stritzke
An REI spokesperson told me the idea originated with the co-op's leadership team, which then engaged agency partners Venables Bell & Partners, Edelman and Spark for a collaborative design and execution.
The campaign centers around the #OptOutside hashtag and a microsite built for the occasion at www.optoutside.rei.com, though the PR the brand has garnered, and will garner, through this move has not been inconsiderable. So far, it has included a write-up in USA Today.
Since REI is a member-owned cooperative, Stritzke kicked off the effort by emailing its members, telling them, "While the rest of the world is fighting it out in the aisles, we hope to see you in the great outdoors," and urging them to visit the microsite to customize their own #OptOutside message and share it via social media.
The microsite, rather than featuring products, is flush with stunning panoramic views of mountains, trails and sparkling bodies of water — many of which can be used as backgrounds for the customizable social media messages the brand is encouraging.
The site aggregates those social messages on a gallery page which, at the time of this writing, proclaimed that 734,102 people are choosing to #OptOutside on Black Friday.
Additionally, the site allows people to look up nearby recreation destinations by ZIP code, location and activity:
Besides promoting it via PR and enlisting its members to support the campaign socially, REI has also put together a series of videos explaining its decision and reiterating its brand values. These :30 videos appear on YouTube and look likely to be used as TV spots. A brand representative said there would be ads in select markets, but didn't elaborate on placements or creative.
Additionally, REI has been spreading the word on its other social channels:
Pamela Parker
Pamela Parker is Senior Editor and Projects Manager at Third Door Media's Content Studio, where she produces Martech Intelligence Reports and other in-depth content for digital marketers in conjunction with Search Engine Land, Marketing Land, MarTech Today and Digital Marketing Depot. Prior to taking on this role at TDM, she served as Content Manager and Executive Features Editor. Parker is a well-respected authority on digital marketing, having reported and written on the subject since its beginning. She's a former managing editor of ClickZ and has also worked on the business side helping independent publishers monetize their sites at Federated Media Publishing.
Black Friday & Cyber MondayBrandingChannel: CMO ZoneChristmas & Digital MarketingContent MarketingCreative Of The DayE-CommerceEmail MarketingFacebookGoogle: YouTubeHoliday RetailerPublic RelationsSocial Media MarketingSocial Media Marketing: HashtagsTwitterVideo
We're listening.
Have something to say about this article? Share it with us on Facebook, Twitter or our LinkedIn Group.