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Discussing whole chain communications between enterprises and consumers.
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Why Google Must - And Will - Drive NextGen Social For Enterprises
Steve Holcombe & Clive Boulton
The Tipping Point Has Arrived: Market Incentives for Selective Sharing in Web Communiications
The Tipping Point has Arrived: Trust and Provenance in Web Communications
The Bullwhip Effect
Steve Holcombe
Whole Chain Traceability: A Successful Research Funding Strategy
Real-time, supply chain test marketing of new product lines
Banking on Granular Information Ownership [on Scribd]
The Roots of Common Point Authoring
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As enterprise supply chains and consumer demand chains have beome globalized, they continue to inefficiently share information "one-up/one-down". Profound "bullwhip effects" in the chains cause managers to scramble with inventory shortages and consumers attempting to understand product recalls, especially food safety recalls. Add to this the increasing usage of personal mobile devices by managers and consumers seeking real-time information about products, materials and ingredient sources. The popularity of mobile devices with consumers is inexorably tugging at enterprise IT departments to shifting to apps and services. But both consumer and enterprise data is a proprietary asset that must be selectively shared to be efficiently shared.
About Steve Holcombe
Unless otherwise noted, all content on this company blog site is authored by Steve Holcombe as President & CEO of Pardalis, Inc. More profile information:
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Entries in supply (6)
A New Way of Looking at Information Sharing in Supply & Demand Chains
Friday, August 5, 2011 at 11:35AM
The Internet is achieved via layered protocols. Transmitted data, flowing through these layers are enriched with metadata necessary for the correct interpretation of the data presented to users of the Web. Tim Berners-Lee, inventor of the Web says, "The Web was originally conceived as a tool for researchers who trusted one another implicitly …. We have been living with the consequences ever since …." "[We need] to provide Web users with better ways of determining whether material on a site can be trusted …."
Our lives have nonetheless become better as a result of Web service providers like Google and Facebook. Consumers are now conditioned to believe that they can – or should be able to - search and find information about anything, anytime. But the service providers dictate their quality of service in a one-way conversation that exploits the advantages of the Web as it exists. What may be considered trustworthy content is limited to that which is dictated by the service providers. The result is that consumers cannot find real-time, trustworthy information about much of anything.
Despite all the work in academic research there is still no industry solution that fully supports the sharing of proprietary supply chain product information between "data silos". Industry remains in the throes of one-up/one down information sharing when what is needed is real-time "whole chain" interoperability. The Web needs to provide two-way, real-time interoperability in the content provided by information producers. Immutable objects have heretofore been traditionally used to provide more efficient data communications between networked machines, but not between information producers. Now researchers are innovatively coming up with new ways of using immutable objects in interoperable, two-way communications between information content providers.
Pardalis' protocols for immutable informational objects make possible a value chain of two-way, interoperable sharing that makes information more available, trustworthy, and traceable. This, in turn, incentivizes increases in the quality and availability of new information leading to new business models.
Update on Sunday, April 3, 2011 at 3:29PM by Steve Holcombe
Pardalis' intellectual properties may be strategically compared to Van Jacobson's impressive research at Xerox PARC (see the CCNx Project) that began in just the last few years. Jacobson's long-range goal is to adjust the architecture of the Internet with immutable named data. Pardalis' IP is focused on sooner commercialization opportunities for changing the Web with immutable, granular named information. But like Jacobson, we view the application of named immutable objects as an absolute prerequisite to authentication in a new world order providing more options for user-centric information sharing.
Update on Friday, April 22, 2011 at 10:14PM by Steve Holcombe
EOF - Freeing Up Level 7
From Issue #203
By Doc Searls
http://www.linuxjournal.com/article/10972
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tagged Internet, chain, data, demand, immutable, information, object, sharing, supply, trust, value, web in Business Models, Data Web, Granularity, Identity, Informational Objects, Intellectual Properties, Social Networking, Standards, Supply Chains, Traceability, User-centric, VRM, Whole Chain
Pardalis announces issuance of third U.S. patent
Tuesday, May 24, 2011 at 10:59AM
STILLWATER, Oklahoma, May 24, 2011 - Pardalis, Inc. announced today the award of a significant continuation patent from the United States Patent and Trademark Office. It is the third patent issued by the USPTO that is relevant to the company's key intellectual property, Common Point Authoring.
"There is a question commonly asked by information producers who participate in complex supply chains," said CEO and co-inventor Steve Holcombe. "That question is Who owns my data? The every increasing usage of unique identification as applied to both products and people is raising the level of consciousness of information producers about privacy and confidentiality. When the question is not answered to their satisfaction the result is missing or incomplete supply chain information. This has broad implications to the safety of products emanating from supply chains, supply chain efficiencies, value chain economics, supply chain risk analysis, etc. Frankly, this has broad implications to a global economy that is increasingly reliant upon the Internet for conveying trustworthy information."
"A significant reason for these deficiencies has been, as Sir Tim Berners-Lee has said that, "[t]he Web was originally conceived as a tool for researchers who trusted one another implicitly ...." That is, those collegial researchers didn't concern themselves with data ownership and, consequently, trust mechanisms were not built into the Internet's protocols."
"Over a decade ago Dr. Marvin Stone and I began creating a global patent portfolio for revealing the means and functions of immutable informational objects containing uniquely identified content. Our reason for doing so was that without immutable content there is really no way to efficiently begin to build trust into the Internet as we know it. Immutable objects had previously been used for networking efficiencies but not for introducing informational trust between content producers, particularly between supply chains participants and consumers."
"While our patents were initially distinguished – and rightly so - from networking efficiency patents held by companies like IBM and Microsoft it wasn't until distinguishment from a seminal 1993 Xerox patent that the patent examiners really began to understand that Pardalis' patents were part of a paradigm shift. Now with the fantastic work of Van Jacobson in Project CCNx at the Palo Alto Research Center (PARC), a division of Xerox, we have a wonderful comparable in parallel. What Jacobson calls Content Centric Networking complimentarily overlaps with what we call Common Point Authoring."
Here's an apropos quotation from Jacobson's 2006 video, A New Way to Look at Networking (sponsored by Google):
"The biggest things is that you want all of your [uniquely identified] content to be immutable [because] once it's created, it goes out in the world, and you've lost control over it ….That means that if you want to update something, what you do is supersede it with a newer version, and that newer version should reference back to the old version, say hi, I'm the newer version of the [immutable content]. What you've got is probably obsolete. That means that wherever the data is, you can use it. You may have to do some work to find out that you've got the most recent copy of the most recent copy that's accessible to you ….. So, to do that, you want to be able to put sequence and time information, version number information and names. That's easy but something that you need to do and tie into the verification, authentication machinery."
"Earlier this year the World Economic Forum confirmed that content produced by companies and people represents a new economic asset but that the barriers restricting the movement of content through the Internet needs to be resolved. It's very gratifying to know that Pardalis' global patent portfolio is on the cusp of a paradigm shift in how the Internet will be used in the networking of trustworthy content."
The issued patent is entitled the Common Point Authoring System for the Complex Sharing of Hierarchically Authored Data Objects in a Distribution Chain, US Patent 7,949,668. Foreign filings relevant to the newly issued patent are being globally pursued and issued in Australia, Brazil, Canada, China, Europe, Hong Kong, India, Japan, and Mexico.
About Pardalis, Inc.
Pardalis' mission is to promote the granular sharing of confidential, trustworthy and traceable information along complex supply chains, and within the emerging data web, by empowering information owners and producers with innovative Common Point AuthoringTM methods. For more information, see A New Way of Looking at Information Sharing in Supply & Demand Chains.
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tagged author, ccnx, chain, data, distribution, hierarchical, logistics, metadata, object, patent, sharing, supply
Tuesday, March 1, 2011 at 4:36PM
Assume that a retailer, a class of beef product pre-retailers (i.e., wholesalers, processors and vertically integrated operators), and a class of consumers are all multi-tenant members of a centralized personal data store for sharing supply chain information.
I gave an example of a multi-tenant Food Recall Data Bank in an earlier blog entitled Consortium seeks to holistically address food recalls. At the time I wrote this earlier blog I vacillated between calling it what I did, or calling it a VRM Data Bank. I refrained from calling it the latter because while the technology application is potentially very good for consumers (i.e., food recalls tied to point of sale purchases) it still felt too much like it was rooted in the world of CRM. For more about the VRM versus CRM debate see The Bullwhip Effect.
Below is a technology application whereby supply chain tenants may register their CPA informational objects with permissions and other instructions for how those objects may be minimally accessed, used and further shared by and to other supply chain participants. What one then has is what may more appropriately be called a VRM Data Tenancy System (VRM DTS).
So what can one do with this architecture? How can it get started in the marketplace of solutions? A reasonable beginning point is with real-time, supply chain test marketing of new food product lines. And by supply chain test marketing, I mean something clearly more than just consumer test marketing. What I am describing below is multi-directional, feedback loop for:
test marketing a new consumer product line for the purpose of driving retail sales, and
concurrently generating procurement and wholesale interest and support from pre-retailers.
Assume that a retailer has been receiving word of mouth consumer interest in a particular beef product class (e.g., "ethically raised" beef products). Assume that pre-retailers have heretofore not been all that interested in raising, processing or purchasing "ethically raised" meat products for wholesale.
An initial "test market" object is authored and registered by the retailer for polling consumer interest via asynchronous authoring by individual consumers of their store outlet preferences, likely beef product quantity purchases of the new product line per week, etc. This object is revealed to a consumer class via their tenancies in the VRM DTS. The object is concurrently revealed to a class of pre-retailers via their tenancies, too. Each consumer is anonymous to the other consumers, and anonymous to the pre-retailers. Each pre-retailer is anonymous to the other pre-retailers, and anonymous to the consumers. But each consumer, as is each pre-retailer, is nonetheless privy to the consumers' real-time poll and the pre-retailers' real-time poll. The retailer watches all, being privy to the actual identities of both consumers and pre-retailers, while at the same time the retailer's customer and pre-retailer client lists remain anonymous.
With this kind of real-time sharing of information, one can begin to imagine a competitive atmosphere arising among the pre-retailers. Furthermore, there is no reason the retailer's object could be further authored by the retailer to solicit real-time offers from the pre-retailers to procure X quantities of the beef products for delivery to identified outlets of the retailer by dates certain, in the same specific beef product class, etc. And there's no reason the "test market" object could not be further used to finalize a procurement contract with one or more pre-retailers ...
... which at the moment of execution shares real-time, anonymized information over to consumers as to dates of delivery of X quantity of beef products at identified retail outlets.
The "test market" object could be further designed for the consumer class to asynchronously provide real-time feed-back to the retailer regarding their experiences with the purchased product, and to perhaps do so even back to the pre-retailers based upon GLNs and GTINs. Depending on the retailer's initial design of the "test market" object, this consumer feedback to pre-retailers may be anonymous or may specifically identify a branded product. And, because food safety regulators are seeking "whole chain" traceability solutions, the government can be well apprised with minimal but real-time disclosures.
The dynamic business model for employing a VRM DTS includes greater supply chain transparency (increased, ironically, with consumer and pre-retailer anonymity), food discount incentives, real-time visualizations, new data available for data mining, and new product outlets for pre-retailers who have not previously provided products to the retailer. Perhaps most significantly there is the identification by the retailer of best of breed pre-retailers and loyal, committed consumers via an "auction house" atmosphere ...
... created from the sharing of real-time, sometimes anonymous information, between and among the pre-retailers and consumers.
Update on Thursday, November 21, 2013 at 8:31AM by Steve Holcombe
Consumer Control: Coming To A Store Near You
Alessandra Lariu
Alessandra Lariu, co-founder of SheSays, argues that people if take charge of their data, it could fundamentally change advertising dynamics
Update on Saturday, August 30, 2014 at 3:42PM by Steve Holcombe
Interesting ...
An open letter to Jeff Bezos: How to generate an extra $2B for Amazon
by Jasper Kuria on 8/29/2014 at 3:45 pm
http://www.geekwire.com/2014/open-letter-jeff-bezos-generate-extra-2b-amazon/
tagged chain, crm, distribution, food, marketing, retail, supply, test, wholesale in Business Models, CPA, Identity, Informational Objects, Intellectual Properties, Supply Chains, VRM, Whole Chain
The Bullwhip Effect (Part III)
Saturday, January 22, 2011 at 1:01PM
Return to Part II.
The writing is on the wall. The writing is on the Facebook Wall, like it was on the Berlin Wall. Only this time the writing is in real-time. The is in the real-time that it takes to save a life or protect an innocent company from bankruptcy by suspicion. From bankruptcy by the Bullwhip Effect.
Ironically, it won't be the really bad guys who are caught in real-time. You know, the ones who commit out and out fraud. Instead, It will be the companies who really are trying to play by the rules. Who are doing their best to keep the trust of their suppliers and their customers. But even those good companies who are caught up in a recall will benefit from the elimination or reduction of deaths, sicknesses and legal liabilities that would otherwise occur under the good 'ol one-up/one-down paradigm. Instead of hundreds or thousands of people becoming sick from a pepper salmonella contamination over a period of months, flattening out the Bullwhip Effect will mean that significantly fewer people will be sickened before the government regulators react with real-time information at their finger-tips.
As an attorney who has had a fair amount of jury trial experience, I find myself wondering what a jury of Facebook users would think about questions like these in determining a food company's liability?
Could the company have responded in real-time to the food safety incident?
Did the company take full advantage of real-time technologies for providing food security for its customers?
Was the company a good corporate citizen or did it recklessly ignore real-time technologies to the detriment of its consumers' health?
Actually, it's not inconceivable that a jury comprised entirely of users of social media (Facebook, Twitter, etc.) would be seated even today. I wonder how much ag and food companies have thought about that? It may even now be almost impossible for their attorneys to avoid juries who in their daily lives are reading the real-time writing on the Facebook Wall. But the companies who early adopt and bring forth VRM and whole chain traceability will be the companies who will benefit even if they end up in court. At least they will be able to look the jury in the eye and say, "We acted as good corporate citizens with the best available real-time technology. We saved lives that might otherwise have been lost. We played by the rules and we didn't try to bend them."
But the fraud-committing bad guys, they'll surely run the greater risk of being bankrupted into oblivion.
Juries rest at the foundation of democracy here in the U.S. They give voice to the voiceless. They send messages (i.e., verdicts and liability judgments) out to our society that are often heard as clearly as if the President had signed significant Congressional legislation. They're not real-time messages but sometimes they kind of feel like it because they often seem to come out of nowhere.
A few years ago I prosecuted a prisoner for escaping from a penitentiary. He wasn't a bad guy in a violent sense. In fact, he wasn't violent at all. He was a middle-aged, property thief who was a kind of 'nice guy' among bad guys. The prison warden even designated him as a trustee so that he could work on the farm outside of the walls of the Big House. At least until he tried to escape at all of about 15 mph (24 kph) on a farm tractor. It didn't take long to catch him.
The prosecution of escape cases rarely go to trial because, well, what's the point? I offered the prisoner's attorney the minimum sentence of 2 additional years to do just so we wouldn't have to pick a jury but he said that his client wanted a trial. What? Huh? Why? "He wants a trial and I don't know why," the attorney said with a shrug. He was as perplexed as I was. Both of us knew that the prisoner risked receiving the maximum of 7 additional years in prison for making the judge and members of the jury go through an unnecessary procedure. That is, for wasting everybody's times.
So one afternoon the prisoner was transported over from the Big House to the courthouse. We picked a jury. I rested my case. The prisoner took the witness stand. He swore to tell the truth. His attorney asked him to tell his story. The prisoner said, "I escaped".
There is a tenet among trial lawyers that you should never ask a question that you don't know the answer to. I didn't have to ask the prisoner a question at all. He was going to be convicted. He knew he was going to be convicted. The jury's decision was made for them. There was no need for deliberation. The jury members were relieved that they would all be home well before dinner. But I had to ask him because I genuinely wanted know, "Why have we gone through this process of picking a jury and conducting a trial when you admit straight up to escaping?"
"I've been in and out of prison my whole life," the prisoner said. "The 5 or 6 times that I've been put back in prison was because whomever my attorney was at the time told me to plead guilty. I always did what I was told. This time, I wanted to do it my way. I wanted my day in court. I wanted to be heard. I escaped ... but now I have had my day in court. That's all I wanted."
The jury was touched. There was even a knowing smile or two in the jury box. They quickly came back with a verdict - the 2 year minimum that I had offered to begin with. The prisoner went back home to his cell in the Big House that night with a smile on his face. He had had his day in court. A jury of his peers had actually listened to him. And heard him.
I was touched, too. It was one of those teachable moments that we find ourselves surprisingly carrying with us, and from time to time reflecting upon. People want to be heard. People don't want to be managed into "doing the right thing" and muzzled in the process. Even in a losing effort. The need to be heard is a powerful human need. That's the bull's-eye that VRM is aiming to hit. It's the right target.
I began this three part series of journal entries referencing comments that Frank Yiannas made at the second annual meeting of the Arkansas Association of Food Protection. He said something else that I hadn't mentioned. He said that when he first took on the food safety position at Walmart that their marketing department wanted to broadcast the message that food safety was now a priority at Walmart. Yiannas said that - to the surprise of the marketing folks - he nipped that at the bud. His reason? Food safety is not a priority because ... priorities change. Food safety is a commitment ... and commitments don't change.
If we can just get VRM and whole chain traceability connected with Yiannas' corporate philosophy of food safety committment, there will be a whole lot more customers feeling like they are able to do it their way with companies who are truly acting as good corporate citizens in a real-time world. Lives will be saved. Customer loyalty will be increased. Liability risks for companies and industries will be eliminated or reduced. Lots of money will be made.* And maybe, just maybe, the global trust bust - identified as being real by the largest retailer in the world - will begin to fade away.
This is the third and final part of a three part journal entry. Feel a need to comment? Please do so at Data Ownership in the Cloud on LinkedIn.
* And kept from the hands of the dreaded trial lawyers! :-) Like Bill Marler says, "Put me out of business - please!"
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tagged Facebook, Walmart, Yiannas, bullwhip, chain, fda, food, real-time, recall, supply in VRM
The Bullwhip Effect (Part II)
Wednesday, January 19, 2011 at 6:00PM
Return to Part I
I ended Part I stating that industry had been essentially leaving the customer out of the equation, too. What I meant was that enterprise class systems like the Customer Relationship Management (CRM) Systems offered by so many companies ...
... are a significant part of the problem.
Customer Relationship Management is about companies trying to manage their prospect and customer relationships. CRM systems contribute (or, maybe I should say, reinforce) one-up/one-down information sharing in supply chains and ipso facto the Bullwhip Effect. And Michael Hinshaw makes the point that even though billions have been spent on CRM over the last 15 years ($9+ billion in 2008 alone), overall customer satisfaction has remained flat. To the right is a simpler version of CRM.
The flip-side to CRM is envisioned to be Vendor Relationship Management (VRM). VRM would provide to people – individuals who recognize their value as customers, and wish to better define the terms of their relationships – the software, tools and ability to manage their vendor relationships, as well as their interactions and experiences.
To the left is a simple picture of VRM in which a consumer is able to conveniently manage multiple vendor relationships. The critical thought leadership for VRM is found with Doc Searls and the VRM Project at Harvard's Berkman Center but VRM in the marketplace still largely remains a vision.
Picking back up from Part I on the concept of viewing food safety regulators as a kind of consumer, and mashing together VRM (from the perspective of customers) with a whole chain traceability system for supply chains (from the perspective of food safety regulators) it would more or less have to look like this:
"OK," you say, "that's a nice, neat, REALLY simple picture but isn't this already happening on Facebook? Can't the Customer, Producer, Wholesaler, Retailer, and even the Government Regulators all become Facebook friends and experience right now this mashed-together vision of VRM and whole chain traceability? And isn't this what Social CRM is all about?"
No, no and ... no.
The challenge is not one of fixing the latest privacy control issue that Facebook presents to us. Nor is the challenge fixed with an application programming interface for integrating Salesforce.com with Facebook. The challenge is in providing the software, tools and functionalities for the discovery in real-time of proprietary supply chain data that can save people's lives and, concurrently, in attracting the input of exponentially more valuable information by consumers about their personal experiences with food products (or products in general, for that matter). Supply chain VRM (SCVRM)? Whole chain VRM (WCVRM)? Traceability VRM (TVRM)? Whatever we end up calling it, we know we will be on the right track when we see a flattening out of the Bullwhip Effect, won't we?
On the one hand, Facebook is highly relevant to this discussion because (a) it has over 500 million users, many of them businesses and government agencies, and (b) because it has helped to raise the expectations of its users regarding the availability of - and their hunger (no pun intended) for - real-time information. On the other hand, we are a long way from seeing headlines that read "Facebook immediately identifies and confirms source of salmonella contaminated peppers" or "Facebook tracks food ingredients in dioxin scare" or "Facebookers receive real-time e. coli food recall notices based on their hamburger actual purchases".* For that to happen, we need a few more ingredients added to the mix and one of them is the metadata ...
... by which each of the participants may be empowered to keep the degree of control over their data that will free it up for real-time access (and analysis) by others. Yes, it's ironic. Give more control to consumers so as to get more, better quality data from them about their experiences with food products? Makes perfect sense to Doc Searls and the VRM folks. They get that VRM is the ironic reflection of CRM.
The other ingredients? I'll finish up with those in the next - and final - journal entry. But I will say that I'll be returning to those interesting comments made by Walmart's Frank Yiannas .....
Continued in a final Part III.
* Actually, for an example of an implementation that is technically achievable right now, see my earlier blog Consortium seeks to holistically address food recalls. Substitute in "Facebook" for "Food Recall Bank".
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tagged bullwhip, crm, fda, food, logistics, metadata, recall, supply, traceback, trust, usda, vrm
Copyright © 1994-2018, Pardalis Inc. All rights reserved. This is the company blog of Pardalis, Inc. All publicly available, unrestricted information found within The @WholeChainCom™ Blog may be liberally quoted with attribution. Φ Pardalis®, @WholeChainCom™, @WholeChainWeb™, Whole Chain Communications™, Whole Chain Traceability Consortium™, @WholeChainTrace™ and Common Point Authoring™ are trademarks of Pardalis, Inc. The @WholeChainCom™ Blog was formerly known as the Pardalis Data Ownership Blog.