Eating Out in Bristol
Customer disgusted by 'dirt and mould' at South Bristol restaurant
"I definitely won't be going back"
Krishan Davis
A customer has labelled a south Bristol restaurant 'disgusting' after finding 'dirt and mould' in the dining area.
Lewis Gregory visited the Brewers Fayre Wessex Flyer in Hengrove Leisure Park for an early dinner on Friday (April 12).
However, the self-confessed fussy eater says his meal was ruined by dirt on a radiator next to him, on the walls and on the floors.
The 22-year-old recorded a video which appears to show food stains on the white radiator, marks on the walls and more dirt on the floor.
Food stains on the radiator by the table (Image: Lewis Gregory)
"As they were bringing the food out I started looking around," Mr Gregory said.
"I noticed the radiator and used my finger to wipe it and the dirt came off. I asked what food hygiene rating they had and they said five."
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Mr Gregory claims he showed the manager the dirt by his table, which he believed was mouldy and had been there for at least two days.
"I said 'mate, it's mouldy'. Some of it was rock hard. He said there had been an issue with the cleaners and he'd told them about it," he added.
Dirt on the floor of the restaurant (Image: Lewis Gregory)
"It was disgusting, I'm a fussy eater and it put me right off."
Mr Gregory claims his partner found it easy to clean the radiator with a wet wipe, and they were horrified at how dirty the fixture was.
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"I wanted to see what the kitchen looked like," he said. "I definitely won't be going back."
A spokesperson for Brewers Fayre restaurants said: "This site has an Food Standards Agency hygiene rating of five (the highest available).
"Restaurants naturally need cleaning at different times of the day depending on how many guests have been in.
"While we are confident of our robust cleaning regime, nonetheless we will pick up direct with site and if any learnings are needed, they will be taken forward."
Hengrove