Telecom Service Providers' Consumer Feedback
Statistics on Telecom Service Providers' Handling of Consumer Feedback
Publication of Statistics on Telecom Service Providers' Handling of Consumer Feedback
IMDA publishes statistics on telecommunication service providers' handling of consumer feedback, to provide consumers with information on service providers' performance in handling complaints, while encouraging service providers to improve their customer service standards.
Selection of Service Providers for Publication
Service providers are selected if:
they offer one or more telecom services (i.e., mobile, broadband and/or fixed line) that serve mass consumers; and
they have a significant market share.
IMDA will review the set of criteria above from time to time, to ensure that it remains relevant to consumers.
2022 Statistics on Telecom Service Providers' Handling of Consumer Feedback [For Aug - Sep 2022]
Last updated on: 03 Jan 2023
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