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Driving holistic impact
Want to see impact across your organization? This special collection offers insights on five aspects that are essential to create a lasting, sustainable difference: financial and operational elements, capabilities, health and the workforce, customer focus, and social and environmental impact.
Featured Insight
What matters most? Five priorities for CEOs in the next normal
September 8, 2021 – How leaders can adapt to a very different future.
Financial & Operational
Speed and resilience: Five priorities for the next five months
March 29, 2021 – As businesses recover from COVID-19-related disruption and reimagine themselves for the next normal, they need to ask—and answer—five questions.
Four regions, four stories of recovery and resilience
March 24, 2021 – An assessment of shareholder returns in the world's four largest capital markets reveals how the global stock market fared in the face of the COVID-19 pandemic.
Strategic resilience during the COVID-19 crisis
March 2, 2021 – Organizations that rapidly reinvented themselves in response to the pandemic can provide lessons on resilience.
The need for resiliency
February 9, 2021 – Here's how leading companies can build a business that's ready for tomorrow.
Meeting the future: Dynamic risk management for uncertain times
November 17, 2020 – The world is changing in fundamental ways, leading to dramatic shifts in the landscape of risks faced by businesses.
Report - McKinsey Global Institute
Risk, resilience, and rebalancing in global value chains
August 6, 2020 – Companies need an understanding of their exposure, vulnerabilities, and potential losses to inform resilience strategies.
The future of capability building
June 15, 2021 – The next ten years will bring fundamental changes to our working world, and to adapt, employees in almost every role and industry will need to acquire new skills. The COVID-19 crisis has only accelerated these shifts. In this edition of The Next Normal, we explore how capability building will—and should—change in the years ahead.
Building workforce skills at scale to thrive during—and after—the COVID-19 crisis
April 30, 2021 – A new survey shows that skill building is becoming common practice, social and emotional skills are in demand, and there's a recipe for successful skill transformations.
Intentional learning in practice: A 3x3x3 approach
April 19, 2021 – Learning can be honed through practice. Here's an effective strategy to continually learn, grow, and achieve development goals.
Building a learning culture that drives business forward
April 16, 2021 – Too often, training programs fail. Here's how businesses can create a learning culture and invest in the capabilities that will help individuals and organizations thrive.
The capability-building imperative: Make 'purposeful investments' in people
February 26, 2021 – To thrive in a fast-changing world, leaders must treat capability building as a strategic weapon, says McKinsey's managing partner for North America.
Interactive - McKinsey Quarterly
Five Fifty: The skillful corporation
January 8, 2021 – With skill shortages looming, companies need multiple tactics to close the capability gap. Here are three keys to action.
Health & Workforce
Looking beyond the pandemic: Could the world economy gain more than it lost to COVID-19?
June 14, 2021 – Safeguarding lives and livelihoods in the next phase could usher in an age of health and prosperity.
Help your employees find purpose—or watch them leave
April 5, 2021 – Employees expect their jobs to bring a significant sense of purpose to their lives. Employers need to help meet this need, or... be prepared to lose talent to companies that will.
Organizing for the future: Nine keys to becoming a future-ready company
January 11, 2021 – To better organize for a postpandemic future, leaders should embrace nine imperatives that collectively explain "who... we are" as an organization, "how we operate," and "how we grow."
Five ways to design a better mental-health future for a stressed-out workforce
November 3, 2020 – Almost 41 percent of Americans struggle with mental-health issues stemming from the COVID-19 pandemic, but many companies remain... ill equipped to address the problem.
Diversity wins: How inclusion matters
May 19, 2020 – The business case for diversity, equity, and inclusion (DE&I) is stronger than ever. Taking a closer look at diversity... winners reveals what can drive real progress.
Podcast - McKinsey Quarterly
What makes an organization 'healthy'?
March 13, 2019 – Research shows that companies can improve short- and long-term performance by focusing on a small number of carefully selected... management practices.
By the numbers: What drives sales-growth outperformance
April 13, 2021 – New data reveals that outperformers are ahead of the pack where it matters in insights, agility, talent, and tech.
Prediction: The future of CX
February 24, 2021 – Designing great customer experiences is getting easier with the rise of predictive analytics.
Five Fifty: Making loyalty pay
February 16, 2021 – Fast-surfing consumers are trying out new brands, stores, products, and websites. Can loyalty programs keep pace?
Simple, predictive, proactive, responsive: The future of customer operations
December 7, 2020 – For happier customers and lower costs, companies need a better way to steer their digital-service transformations.
The three building blocks of successful customer-experience transformations
October 27, 2020 – Meeting new consumer needs and expectations is critical to post-COVID-19 business success. Here's a proven formula for upgrading... customer experience.
Global surveys of consumer sentiment
Explore a collection of insights that dive deeper on consumer sentiment and behavior around the world, with views from the Americas,... Asia-Pacific, Europe, Africa, and the Middle East.
Social & Environmental Impact
Unequal America: Ten insights on the state of economic opportunity
May 26, 2021 – The inaugural McKinsey American Opportunity Survey spotlights Americans' views on economic opportunity, the obstacles they... face, and the path ahead to create a more inclusive economy.
The case for inclusive growth
April 28, 2021 – US leaders across sectors have an opportunity to improve economic performance—and bolster individual and community well-being—through... investments that embed equity into the development process.
How companies capture the value of sustainability: Survey findings
April 28, 2021 – What makes the difference between a sustainability program that produces business value and one that doesn't? A new survey... identifies practices that distinguish value-creating companies from others.
From principle to practice: Making stakeholder capitalism work
April 26, 2021 – Just as with other business priorities, stakeholder capitalism is a matter of execution. Here are five steps to get it right.
Race in the workplace: The Black experience in the US private sector
February 21, 2021 – Advancing racial equity in the workplace is a system-level challenge—ranging from the structural inequities of geography to underrepresentation... in industries and jobs that could create additional opportunity to the behaviors of the workplace itself.
Global Energy Perspective 2021
January 12, 2021 – The Global Energy Perspective describes our view on how the energy transition can unfold, through four scenarios.
Resilience is the ability of a business to withstand, adapt, and thrive in the face of shocks that are internal and external,... as well as known and unanticipated.
Corporate Purpose
What defines a company's purpose—its core reason for being and its impact on the world? This collection looks closer at the issues... and how to move from theory to action in the next normal.
COVID Response Center: Supporting an inclusive recovery
Collaboration and knowledge sharing are critical to safeguard both lives and livelihoods amid COVID-19. The COVID Response Center... draws on what McKinsey and others have learned to equip leaders with resources to help build a society that is stronger, more inclusive, and provides opportunities for everyone.
Social Responsibility at McKinsey
2020 Social Responsibility Report
Our purpose as a firm is to help create positive, enduring change in the world.