The revision in policy is made to bring down the last-minute changes to a minimum, enabling better capacity utilization onboard, IndiGo said.
By Ria Lakshman June 30th, 2019 AT 7:45 PM
The new revisions are in effect from 27 June 2019.
Civil Aviation Minister Hardeep Singh Puri recently said in Parliament that 62,958 of IndiGo passengers were affected due to flight cancellations.
The budget carrier IndiGo has revised its ticket cancellation and change policies. As per the new revision, the passenger who requests for cancellation within three days of the journey has to pay a cancellation charge of INR 3500. The fee remains the same for the domestic travel as well as for the trips made within Indian sub-continent.
For the journeys to the South East, the Middle East, and the rest of Asia destinations, the cancellation charge within the 0-3 days is INR 5000. For Istanbul and the tickets booked to European sectors in codeshare flights, the cancellation charge is INR 6500.
IndiGo flight cancellation charges, however, will remain the same as before for cancelling the tickets four or more days in advance of the travel dates.
Another revision in the policy says that the passenger can make any changes or cancellations free of charge within 24 hours of booking if the ticket is booked at least seven days before the travel dates. The free cancellation/change is applicable only for domestic travel.
For domestic flights as well as for the travel within the Indian sub-continent, IndiGo will charge INR 3000 for the change requests made within 0-3 days. This change fee is INR 2500 while the request is made in four days or advance.
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For tickets booked to South East, the Middle East, and other destinations in Asia, IndiGo levies a change fee of INR 4000 for requests made within 0-3 days of the journey. The same is INR 3500 if the request is placed in four days advance. The change fee is INR 5000 for the trips to Istanbul and other Europe sector in codeshare flights.
The new changes in cancellation and flight change policy are designed to bring down the last-minute changes to a minimum, enabling better capacity utilization on-board. Improved processes will help us to continue providing IndiGo's on-time, courteous and hassle-free service at affordable fares, said IndiGo's chief commercial officer William Boulter. The revisions are in effect from 27 June 2019.
The announcement comes after Civil Aviation Minister Hardeep Singh Puri informed in Parliament that 62,958 of IndiGo passengers were affected due to flight cancellations from January to May this year. IndiGo paid a total compensation amount of Rs 12.14 lakh to these passengers.
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