Disabled Services at the Beacon Theatre
ADA FAQs
The Beacon Theatre, recognizing the special needs of thousands of its guests, offers a range of accommodations, not only to provide comfortable access to the venue, but also to ensure that everyone comes away with the same indelible memories.
Fulfilling this commitment means ensuring that guests with special needs, along with friends and family, know how to avail themselves of everything we provide. Guests may purchase seating, based on their need, directly through the venue by calling 888-609-7599 or through Ticketmaster. This includes, but is not limited to, wheelchair seating, limited mobility, vision, hearing & sensory.
If a guest requires an accommodation after a ticket purchase has been made and prior to the event, please call the Beacon Theatre's Disabled Services Department to discuss relocation options. If you are at the venue, please visit the Guest Relations Podium inside the main lobby or ask a staff member for assistance.
For concerts, comedy shows & family events, the Beacon Theatre offers sign language interpreters to those guests who request such an accommodation. Either the guest in need or a member of their party must request this service a minimum of two (2) weeks prior to the performance. This may be done via email at disabledservices@msg.com or over the phone at 888-609-7599.
Attn: Disabled Services Department
Email: disabledservices@msg.com
Office: 888-609-7599 | Fax: 212.465.6649
For your convenience, we recommend that you arrive at the Beacon Theatre one hour before event time. Please enter via the main entrance located under the marquee near the corner of 74th Street and Broadway. Please follow the directions below according to your ticketed seating level. There are no public elevators in the Beacon Theatre. Please follow the directions below according to your ticketed seating level:
Orchestra:
From the main entrance, pass though the small ticket lobby and enter into the rotunda; stay to the left and enter one of the five orchestra doors based on your ticketed section. There are no steps on the route to the Orchestra level. You may ask an usher for assistance to be situated.
Loge:
From the main entrance, pass though the small ticket lobby and enter into the rotunda; stay to the right and proceed to the second set of steps. Loge seating is located on the second level of the Beacon. There are 32 steps with handrails, which includes three landings, to get to the Loge. Starting at the back of the Loge Row H, you must walk down two steps for every row.
Lower Balcony:
From the main entrance, pass though the small ticket lobby and enter into the rotunda; stay to the right and proceed to the first set of steps. Lower Balcony seating is located on the second level of the Beacon. There are 64 steps with handrails, which includes six landings, to get to the Lower Balcony. Starting with the Row E of the Lower Balcony, you must walk down two steps for every row.
Upper Balcony:
From the main entrance, pass though the small Ticket Lobby and enter into the Rotunda; stay to the right and proceed to the first set of steps. Upper Balcony seating is located on the second level of the Beacon. There are 64 steps, which includes six landings, to get to the Lower Balcony. Starting at the front of the Upper Balcony with Row FF, you must walk up three steps for every row.
Lower Level:
This is our main area for restrooms and telephones. From the main entrance, pass though the small ticket lobby and enter into the rotunda, proceed to the third set of steps. There are 24 steps with handrails, which includes one landing, to get to the Lower Level. Patrons with disabilities may use the Accessible Unisex/Family restroom located in the Box Office lobby.
A family restroom is provided Box Office lobby on the main level.
Payphones are located at the far end of the lobby rotunda (near Aisle 4), Lower Level and Loge (near Aisle 3).
Water fountains are located on the Lobby, Lower Level and Loge.
Upon request from individuals with visual impairments, concession stand sales personnel will verbally provide selection and price information, and will retrieve merchandise. Concession stands are located in the Lobby, Loge and Balcony Level of the Beacon Theatre. There are snacks, beverages (alcoholic and non-alcoholic) and merchandise concession stands. Currently, The Beacon Theatre does not sell cooked food. Outside food and beverage, including water, are prohibited.
Emergency Medical Technicians are present at every event for medical emergencies. Please ask any staff personnel to assist you.
Assistive Listening Devices (ALD)
Assistive listening devices are complimentary and available for deaf and hard of hearing individuals. Specifically, we provide the PPA35 Personal PA model manufactured by the Williams Sound Corporation that operates on an FM system. Please see a guest relations supervisor upon your arrival at The Beacon Theatre to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver's license as collateral.
Emergency Evacuation Procedures
The Beacon Theatre personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Additional emergency staff will be assigned to the accessible seating areas to provide assistance to patrons with disabilities. Please pay careful attention to their instructions.
The Beacon Theatre's guest relations staff is available before, during and after every event. Please feel free to speak with a representative regarding any questions, comments or concerns.
Interpreted Performances
The Beacon Theatre is pleased to provide signed performances for the deaf and hard of hearing for select events. Services are not guaranteed for every event, however, we will make every effort to accommodate each request. Please contact the Disabled Services Department for further information.
Please contact our command center at 212.465.6299 to inquire about the possible recovery of any lost items. If you lost an item while at an event, please speak with an usher, security officer or guest experience representative for further assistance.
Medical Devices/Pagers
As a gesture of respect for all guests as well as for our artists onstage/in the Orchestra pit, please be reminded to that cellular phones, pagers, electronic beepers (including medical alert devices) are switched off or placed into silent mode before the performance begins. If you require seating adjacent to an electrical outlet to charge a ventilator or other disability-related device, please contact The Beacon Theatre's Disabled Services Department two business days prior to you event taking place so that appropriate accommodations may be made.
The Beacon Theatre is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should see an usher, security officer or guest experience representative. If you have any additional concerns or comments, please call our Guest Relations Department at 212.465.6225 or email guestrelations@msg.com.
If you or a member of your party is bring service animal, we strongly recommend that you contact Madison Square Garden's Disabled Services Department at 212.465.6034. The venue offers seating locations throughout the arena and theater that will provide a dedicated space for the animal.
TTY Service/Relay Calls
Speech impaired, deaf and hard of hearing individuals, who have access to a TTY machine, may call the New York Relay Center at 711 or 800.421.1220 or your local TTY Relay Center. The New York or local Relay Center will then place your call to us and we will be happy to communicate with you through the relay service. There is no additional charge for this service from the New York or local Relay Center or the Beacon Theatre.
Wheelchair Escorts
Mobility-impaired patrons who do not have access to a wheelchair may request a wheelchair to transport the individual to their seat, free of charge. Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Please alert the staff if you will need assistance.
Wheelchair Storage
For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair. Please alert the staff if you will need assistance during intermission. Upon completion of the event, the staff member will return your wheelchair to you at your seat.
How can I purchase wheelchair seating for an upcoming show at the Beacon Theatre?
The Beacon Theatre provides disabled accommodations and sells tickets to disabled individuals through our Disabled Services Department, which may be reached at 212.465.6085, Monday–Friday during normal business hours. Guests in need of disabled seating accommodations may also purchase tickets through Ticketmaster (call 866-858-0008) or visiting Ticketmaster.com.
Please note that accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. The Beacon Theatre reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a nondisabled individual, The Beacon Theatre reserves the right to transfer that individual to other available seating.
I am a wheelchair user and obtained non-accessible tickets from a friend. Can I use them?
If you have obtained non-accessible tickets and you are a wheelchair user or other individual with a disability who requires the features of accessible seating, please call the Disabled Services Department in order to be relocated, whenever possible, to a designated wheelchair location. We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you.
I'm a wheelchair user and would like to sit with my friends and family members. Is this possible?
Yes. At a minimum, you will be permitted to purchase tickets for you and one guest/companion beside you. Based upon availability, you may be able to purchase up to three companion seats next to your wheelchair space. In addition, you may purchase tickets for additional guests in close proximity to our wheelchair sections. Please note, for events and/or specific seating sections where ticket sales are limited to fewer than four tickets per patron, the same ticket restrictions will apply to the purchase of accessible seating.
I cannot attend an event. Does this mean I lose my money?
There are no refunds or exchanges on tickets purchased for events at the Beacon Theatre. On rare occasions, such as hospitalization or illness of the disabled guest, tickets may be exchanged or refunded. If you're unable to attend an event due to extenuating circumstances, please contact the Disabled Services Department prior to the event taking place, to determine what options may be available.
I am a wheelchair user. Am I forced to sit in the rear of the theatre?
The Beacon Theater has dispersed wheelchair seating in the theatre at multiple price levels. Additionally, if you're able to transfer from your mobility device to a seat and wish to do so, we can provide an aisle transfer seat.
I purchased wheelchair seats and they're being held at Will Call. Can someone else pick them up?
You can designate an alternate pick-up name by calling the Disabled Services Department at least 24 hours in advance of the event. You will be asked to provide the name of the person picking up your tickets so that it may be added to your account. The individual will be required to present their identification along with your driver's license or credit card used to purchase the tickets, in order to obtain the tickets from Will Call.
We bought tickets by a third-party and have disabled seating that we do not require. What do we do?
Disabled seating exchanges cannot be made for tickets purchased through other third parties, brokers or other sources. Please contact the Disabled Services Department with your seat location for additional instructions and information.
I am a large person and I don't think I can fit in the seat I have. What should I do?
The Beacon Theatre offers seating with movable armrests and limited folding chairs. Please call the Disabled Services Department in advance of the event if you require this type of accommodation.
What time can I enter the Beacon Theatre prior to an event?
Doors generally open one hour prior to the start of the event.
Where do I enter The Beacon Theatre to attend an event?
Disabled patrons may enter the Beacon Theatre via the entrance located under the marquee near the corner of Broadway and West 74th Street.
Is there a good location to drop off my parents at the Beacon Theatre?
We suggest that you drop your party off and pick them up on Broadway and West 74th or 75th Streets. Please understand that you cannot stand or park in these areas. The best way to coordinate a pick-up location post event is to communicate directly with your driver.
Is there an available first aid station?
Emergency Medical Technicians are available at every event for medical emergencies. Please ask any staff personnel to assist you.
What is the temperature inside the Beacon Theater?
For most events, the average temperature inside the Beacon Theatre ranges between 68 and 72 degrees. Due to logistics and artist requests, the temperature may vary greatly for some events. The artist may also ask us to adjust the temperature to their liking so that they are more comfortable during their performance.
Where is the Access-A-Ride pick-up and drop-off area located?
The Beacon Theatre has coordinated with Access-A-Ride and on event nights they will drop off at the front door of The Beacon Theatre, located at 2124 Broadway (between West 74th and 75th Streets) New York, NY 10023. Please be sure to relay this location to the dispatcher.
Do your ATMs have the braille lettering on the buttons?
The ATMs at the Beacon Theater are equipped with braille number pads, volume increase capability, voice activation and are compatible with headphones.
Is there a special area for nursing mothers to use?
A mother may nurse her child in any public location where she is comfortable and authorized to be. Breast pumps are permitted in the Beacon Theatre. Nursing mothers seeking more discreet accommodations are welcome to use the family restrooms. Please see a guest relations representative for directions and access to our family restroom.
Is there an elevator at The Beacon Theatre?
Unfortunately, there are no public elevators in the Beacon Theatre.
We'll be using Access-A-Ride service for after the show. What time is the concert scheduled to end?
For concerts and other events at the Beacon Theatre, the acts make their schedule known 1-2 days prior to the event. Feel free to contact the Disabled Services Department at 212.465.6085 for more information.
I have purchased tickets and have been told there is a "delivery delay." What does this mean?
A "delivery delay" means the band or promoter has requested tickets are held and not distributed for a specific amount of time. Sometimes delivery delays are used to prevent tickets from being shipped or printed at home until Ticketmaster can confirm everyone has adhered to the event ticket limit. In other words, bands want to make sure absolutely no one has ordered more tickets than their fair share!
Are there Assistive Listening Devices available at the Beacon Theatre?
I purchased tickets for a concert, but I require a sign language interpreter. What should I do?
Guests requiring interpreting services for concerts should contact our Disabled Services Department as soon as possible but no later than three weeks prior to the show so that appropriate accommodations can be made. The Beacon Theatre will attempt to satisfy requests received less than three weeks prior to the show, but interpreting services may not be available with less than three weeks' advance notice.
My parents are elderly and have difficulty walking long distances. Can you provide a wheelchair?
We strongly recommend that guests who use a wheelchair/scooter bring a wheelchair/scooter to move around at their convenience and to access restrooms, concessions stands and other areas, as the Beacon Theatre does not have wheelchairs to rent or loan.
Courtesy wheelchair escorts may only be provided from the Beacon Theatre entrance to the guest's seat location—and from their seat location to an exit door when they are ready to leave. If the need arises, the courtesy wheelchair transfer service may be halted because of medical situations. Guests may request this escort service from any event staff personnel upon arrival at the Beacon Theatre. Wheelchair escorts are available on a first-come, first-served basis. Please be aware that there will be times that guests will have to wait for a wheelchair escort. Additionally, wheelchair transporters are not permitted to leave the Beacon Theatre to pick up or deliver guests off property or in the surrounding streets.
My dad uses a walker. Is it possible to store or check his walker at the Beacon Theatre?
For patrons who wish to transfer to a seat from their wheelchair, we will store your mobility device in the rear of the section and issue you a claim check. Please alert the staff if you will need assistance during intermission. Upon completion of the event, the staff member will return your wheelchair to you at your seat.
I use a ventilator and may need to plug in my device. Are electrical outlets available?
There are electrical outlets in different locations of the Beacon Theatre. Please call the Disabled Services Department in advance of the event for further assistance.
Is it possible to know in advance if a concert uses strobe or flashing lights?
Many times acts will include these elements as they are part of their show. Please contact the Disabled Services Department for more information.
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