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UPS Service Guarantee
Impact of the Coronavirus on our Service Guarantee
UPS continues to operate. The Novel Coronavirus pandemic has created unprecedented complexities, which have required us to constantly reassess our operations. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers.
Suspension of Service Guarantee
Effective 26 March 2020 we suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of 24 March 2020.
Effective 5 April 2021 the UPS Service Guarantee will be reinstated only for UPS Worldwide Express services (UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®). The Service Guarantee remains suspended for all other UPS shipments from any origin to any destination..
As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.
Prior to shipping, please check to see if your recipient's location is open, since business opening hours may have changed due to local restrictions. If the location is closed, we may return the parcel to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.
For your convenience, where available, UPS Access Point locations all provide access to your vital deliveries. Also where available, you can sign up for free UPS My Choice which enables you to provide more specific delivery instructions such as where to leave deliveries, or redirect deliveries to another location, and also provides you with the ability to receive delivery notifications.
Service guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions.
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Voiding a Shipment
Package Return (Merchants)
List of Prohibited Items