Recommendation #9 To: Cerritos Community College District
To ensure that it promptly addresses any complaints it receives related to web accessibility and alternate media requests, by June 2018, Cerritos should establish procedures for tracking and reviewing complaints received related to accessibility and addressing complaints in a timely fashion.
The Office of Public Affairs developed and implemented an operating procedure that maintains an accessible website for all users. The procedure ensures a web presence that is accessible, Cerritos College adheres to Web Content Accessibility Guidelines (WCAG) 2.0 level AA and Section 508 of the U.S. Rehabilitation Act. Additionally, Cerritos College implemented a new software program called "Omni Update Insights Module" that measures web effectiveness by using a proprietary scoring mechanism related to four key areas: 1. accessibility, 2 search engine optimization, 3. spelling, and 4. web links. A copy of the procedure will be provided.
The operating procedures provided to us by Cerritos contain provisions for it to record and track complaints, and identify the staff at Cerritos responsible for responding to and resolving the identified issues. Cerritos also provided documentation showing its progress in resolving accessibility issues identified on its website.
The Office of Public Affairs developed and implemented an operating procedure that maintains an accessible website for all users. The procedure ensures a web presence that is accessible, Cerritos College adheres to Web Content Accessibility Guidelines (WCAG) 2.0 level AA and Section 508 of the U.S. Rehabilitation Act. A copy of the procedure will be provided.
Cerritos indicated it would provide documentation to support its response to this recommendation with its one-year response. We will evaluate the status of its implementation at that time.
Cerritos is working on expanding existing student conduct, grievance, concern, or Title IX report submission and case management SaaS, Maxient, to include a category or categories for web accessibility- and alternate media request-related complaints. Cerritos is currently updating its website which will provide better web accessibility monitoring.