We regulate the water sector in England and Wales
Nav opener/closer
A vision for the sector
Ideas, inspiration and insight
Adding value at home and abroad
Across the world almost 800 million people still do not have access to clean drinking water close to home and over 2 billion do not have access to sanitation.
Achieve inwardly, change outwardly
Thames Water's award-winning innovative mental health strategy, 'Time to Talk'.
7 things you need to know about ethical business
The shared vision for the water sector includes the themes of delivering everyday excellence, stewardship for the future and adding value – to customers, communities and the environment. Delivering a wider social purpose – through an ethical way of doing business – is changing the way companies operate, but also regulation. Chris Hodges, Professor of Justice Systems and Fellow of Wolfson College, Oxford, tells us more.
The value of water
At Ofwat we've been exploring the future of water and wastewater services in England and Wales, including the value we all place on water. In this series of short videos, Claire Forbes, Ofwat's Senior Director of Corporate Communications explains more.
Answering the Big Questions
Steve Kaye, CEO at UK Water Industry Research (UKWIR) talks about how innovation can flourish across the sector to help answer the 'Big Questions'.
Not too big to care
Affinity for Business (AfB) are an independent water retailer in the open water non-household business retail market. The company puts its success down to having the right culture – both for customers and employees. We asked AfB to tell us more.
Chained but unshackled
Many thousands of people work within companies to deliver water and wastewater services in England and Wales every day. Thousands more work on behalf of the companies as contractors or supply the goods, services and innovations that make services possible – the supply chain.
Many hands make light work
Water and wastewater services in England and Wales face many challenges, including climate change and population growth. It will require transformational innovation to find solutions.
A face in the community
In April 2018 South Staffs Water set up its 'Community hub' – or 'water shop' as it's known locally – for its customers and local people in Wednesbury in the West Midlands.
In the market for solutions
The water sector faces many challenges. Solving those solutions will need innovation and collaboration. But we can also harness the innovative instincts of markets.
A hub of innovation
Our water and wastewater services face many challenges, such as climate change and population growth.
The Art of War (on Plastics)
The global problems of plastic pollution, ecological damage and climate change have caught the public imagination in the UK.
Future 30 – looking forward 30 years
The water sector faces many challenges over the next 30 years. Those challenges require new ways of thinking.
Building a sustainable service culture
Jo Causon, CEO at The Institute of Customer Service, explains how water companies can build a sustainable service culture that delivers greater productivity, employee engagement and trust
Beyond the bottom line
Positive environmental and social outcomes for the future water industry and its long term investors.
Engineering a better future
Ofwat's Principal Engineer, Alison Fergusson, on the future of engineering
United Utilities – To 2025 and beyond
A podcast interview with Steve Mogford, Chief Executive
South West Water – To 2025 and beyond
A podcast interview with Christopher Loughlin, Chief Executive
Severn Trent Water – To 2025 and beyond
A podcast interview with Liv Garfield, Chief Executive
We need a new way to frame the future
John Drummond from Corporate Culture discusses the shared vision for the water sector and Ofwat's emerging strategy.
Planting seeds for the future
There is a recognition that we need businesses and investors to play their part in tackling some of the challenges we face. But all investors are just interested in a quick buck right? Wrong.
Crowd sorted: Who looks after the future?
We asked people in Birmingham and London about the organisations that are creating a better future.
People power: what one change would you make to create a better world?
People in Birmingham and London tell us about the one change they'd make to create a better world.
Working together to end water poverty
National Energy Action, working with Northumbrian Water Group, have a new, innovative programme to eradicate water poverty by 2030.
Staying local: Who delivers value to your local community or environment?
We asked people in Birmingham and London about the organisations that add value to their local community or the environment.
Barley, hops, yeast, water and social value
Could the water sector learn from social enterprises in terms of adding value for customers, communities and the environment?
Time for the water industry to tap into social value
Andrew O'Brien from Social Enterprise UK explains why water companies should tap into social value.
Street stories: Who delivers you everyday excellence?
We asked people in Birmingham and London about the companies that deliver them excellence everyday.
Our watery places
Carys Goodwin, leading Ofwat's review of environmental policy, talks about the need to look after our watery places.
A resilient water sector
How can the water sector turn a burning platform for change into a beacon of hope?
A RAPID response to boost water resources resilience
Ofwat, the Environment Agency, and Drinking Water Inspectorate have joined forces
Searching the globe to cut leaks
Water companies across the world are pooling resources to tackle water challenges, with Severn Trent Water and United Utilities founder members from the UK
© Ofwat 2021