Q:

Bright-Pixel Policy for MacBook Pro

Recently bought a 13" MacBook Pro on Apple Store. I just discovered a "stuck pixel" which shines red when it's supposed to be black.
I can't find any pixel policy on the web page. Do they have such policy? Does anyone have any experience from trying to return / change the product?
(Bought it in Sweden if it matters.)

A:

Your Macbook comes with a worldwide one year limited warranty.

Apple [...] warrants this Apple-branded hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Apple will either...

repair the hardware defect at no charge, using new or refurbished replacement parts, or
exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or
refund the purchase price of the product.

See to your preferred Apple-Certified-Reseller with your Macbook and state your claim. You should be proposed a fix at not cost if the defect is due to bad material or workmanship under normal use.

A:

What I can tell you from personal experience in working at the Genius Bar is that there is actually a minimum number of pixels that have to have issues in order for them to replace the display. If memory serves, it's 3 or 4 for a 13" machine. However, if you're within 30-90 days of purchase, they will probably make an exception, especially if you mention that it's only 30-90 days old. 
Alternatively, if you want to avoid going through Apple you can try running the Flurry screen saver overnight. Make sure you bump up all the settings on it. Any Genius you talk to that has been to Genius Training will try this first, probably overnight or more. Give it a shot.

