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Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : uh my name is loretta wong and my date of birth is\ncustomer : twelve twenty one ninety six\nagent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\n', 'latest_customer_utterance': 'sacramento california nine five eight seven four'} | {'intents': "['provide_address']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\n", 'latest_customer_utterance': 'it is uh eric call nine one six eight seven four'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\ncustomer : it is uh eric call nine one six eight seven four\n", 'latest_customer_utterance': 'four five four five'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : all right and then what's a good phone number for you\ncustomer : it is uh eric call nine one six eight seven four\ncustomer : four five four five\nagent : alright thank you and how can i help you today\n", 'latest_customer_utterance': 'yes i lost my baggage and i would like to request at'} | {'intents': "['lost_packet']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : four five four five\nagent : alright thank you and how can i help you today\ncustomer : yes i lost my baggage and i would like to request at\nagent : um\n', 'latest_customer_utterance': 'other blue packet for me please'} | {'intents': "['deny']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : other blue packet for me please\nagent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\n', 'latest_customer_utterance': 'no i would like to go over some uh first and then find out and'} | {'intents': "['asking_for_a_new_packet']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\ncustomer : no i would like to go over some uh first and then find out and\n', 'latest_customer_utterance': 'more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please'} | {'intents': "['deny_website_access']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : no i would like to go over some uh first and then find out and\ncustomer : more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please\nagent : okay and just so you're aware um you can get the choice form\nagent : online i can go ahead and provide you with the website and you can get the form online instantly\n", 'latest_customer_utterance': "well i don't have a computer and you know i would like you know physical package if you don't mind"} | {'intents': "['thank_you']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : well i don't have a computer and you know i would like you know physical package if you don't mind\nagent : okay no problem so i will go ahead and submit\nagent : the packet request for you and it should be arriving\nagent : to you within seven to ten business days okay\n", 'latest_customer_utterance': 'thank you so much'} | {'intents': "['deny', 'thank_you']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : the packet request for you and it should be arriving\nagent : to you within seven to ten business days okay\ncustomer : thank you so much\nagent : you're welcome and did you have any other questions for me today\n", 'latest_customer_utterance': "no i don't thank you so much you have a great day"} | {'intents': "['provide_social_security_number']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\n", 'latest_customer_utterance': 'hi patrick my uh i d number is nine four'} | {'intents': "['provide_social_security_number']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\ncustomer : hi patrick my uh i d number is nine four\n", 'latest_customer_utterance': 'three two one six f and five'} | {'intents': "['provide_social_security_number']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\ncustomer : hi patrick my uh i d number is nine four\ncustomer : three two one six f and five\n", 'latest_customer_utterance': 'right'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : hi patrick my uh i d number is nine four\ncustomer : three two one six f and five\ncustomer : right\nagent : okay thank you and then can i have your first and last name and date of birth\n', 'latest_customer_utterance': 'uh my name is loretta wong and my date of birth is'} | {'intents': "['provide_name', 'provide_dob']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : three two one six f and five\ncustomer : right\nagent : okay thank you and then can i have your first and last name and date of birth\ncustomer : uh my name is loretta wong and my date of birth is\n', 'latest_customer_utterance': 'twelve twenty one ninety six'} | {'intents': "['provide_name', 'provide_dob']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : okay thank you and then can i have your first and last name and date of birth\ncustomer : uh my name is loretta wong and my date of birth is\ncustomer : twelve twenty one ninety six\nagent : all right thank you and then can you please verify your full address including city state and zip\n', 'latest_customer_utterance': 'thank you and my uh okay my attitude is one two three jump'} | {'intents': "['provide_address']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : uh my name is loretta wong and my date of birth is\ncustomer : twelve twenty one ninety six\nagent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\n', 'latest_customer_utterance': 'sacramento california nine five eight seven four'} | {'intents': "['provide_address']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\n", 'latest_customer_utterance': 'it is uh eric call nine one six eight seven four'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\ncustomer : it is uh eric call nine one six eight seven four\n", 'latest_customer_utterance': 'four five four five'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : all right and then what's a good phone number for you\ncustomer : it is uh eric call nine one six eight seven four\ncustomer : four five four five\nagent : alright thank you and how can i help you today\n", 'latest_customer_utterance': 'yes i lost my baggage and i would like to request at'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : four five four five\nagent : alright thank you and how can i help you today\ncustomer : yes i lost my baggage and i would like to request at\nagent : um\n', 'latest_customer_utterance': 'other blue packet for me please'} | {'intents': "['asking_for_new_packet']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : other blue packet for me please\nagent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\n', 'latest_customer_utterance': 'no i would like to go over some uh first and then find out and'} | {'intents': "['asking_for_a_new_packet']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\ncustomer : no i would like to go over some uh first and then find out and\n', 'latest_customer_utterance': 'more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please'} | {'intents': "['deny_website_access']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : no i would like to go over some uh first and then find out and\ncustomer : more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please\nagent : okay and just so you're aware um you can get the choice form\nagent : online i can go ahead and provide you with the website and you can get the form online instantly\n", 'latest_customer_utterance': "well i don't have a computer and you know i would like you know physical package if you don't mind"} | {'intents': "['thank_you']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : well i don't have a computer and you know i would like you know physical package if you don't mind\nagent : okay no problem so i will go ahead and submit\nagent : the packet request for you and it should be arriving\nagent : to you within seven to ten business days okay\n", 'latest_customer_utterance': 'thank you so much'} | {'intents': "['deny', 'thank_you']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : the packet request for you and it should be arriving\nagent : to you within seven to ten business days okay\ncustomer : thank you so much\nagent : you're welcome and did you have any other questions for me today\n", 'latest_customer_utterance': "no i don't thank you so much you have a great day"} | {'intents': "['provide_social_security_number']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : but\nagent : morning thank you for calling health care option my name is patrick and i get the medical id or social for the person you're calling for\n", 'latest_customer_utterance': 'yes uh my phone show is one two three two four five six'} | {'intents': "['provide_social_security_number']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : but\nagent : morning thank you for calling health care option my name is patrick and i get the medical id or social for the person you're calling for\ncustomer : yes uh my phone show is one two three two four five six\nagent : but\n", 'latest_customer_utterance': 'seven eight nine'} | {'intents': "['provide_social_security_number']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : yes uh my phone show is one two three two four five six\nagent : but\ncustomer : seven eight nine\nagent : okay one moment okay\n', 'latest_customer_utterance': 'okay no problem'} | {'intents': "['affirm']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : okay one moment okay\ncustomer : okay no problem\nagent : the\nagent : okay and thank you so much for that information can i go ahead and get your first and last name and data bird\n', 'latest_customer_utterance': 'yes my name is evelyn johnson'} | {'intents': "['provide_name']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : okay no problem\nagent : the\nagent : okay and thank you so much for that information can i go ahead and get your first and last name and data bird\ncustomer : yes my name is evelyn johnson\n', 'latest_customer_utterance': 'and my date of birth is january eleventh twenty twenty four'} | {'intents': "['provide_dob']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : yes my name is evelyn johnson\ncustomer : and my date of birth is january eleventh twenty twenty four\nagent : um\nagent : a one moment ok i'm checking the system\n", 'latest_customer_utterance': 'okay'} | {'intents': "['affirm']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : a one moment ok i'm checking the system\ncustomer : okay\nagent : and then can you go ahead and verify your full address including city state and zip\nagent : all right\n", 'latest_customer_utterance': 'yes uh my address is one two three main street elk rove california nine five seven five eight'} | {'intents': "['provide_address']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : and then can you go ahead and verify your full address including city state and zip\nagent : all right\ncustomer : yes uh my address is one two three main street elk rove california nine five seven five eight\nagent : thank you so much and then what's a good phone number for you\n", 'latest_customer_utterance': 'uh nine one six three three three'} | {'intents': "['provide_social_security_number']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : all right\ncustomer : yes uh my address is one two three main street elk rove california nine five seven five eight\nagent : thank you so much and then what's a good phone number for you\ncustomer : uh nine one six three three three\n", 'latest_customer_utterance': 'working work'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : uh nine one six three three three\ncustomer : working work\nagent : all right thank you how can i help you today\nagent : yeah\n', 'latest_customer_utterance': "yes i'm calling because i received a packet that guys sent out for me to select a health plan however i misplaced it and so i do"} | {'intents': "['received_a_packet_or_mail_or_package']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : working work\nagent : all right thank you how can i help you today\nagent : yeah\ncustomer : yes i'm calling because i received a packet that guys sent out for me to select a health plan however i misplaced it and so i do\n", 'latest_customer_utterance': 'either a new packet sent out to me'} | {'intents': "['asking_for_a_new_packet']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : okay okay\nagent : ok well that's no problem but we can go ahead and enroll you\nagent : over the phone you do have thirty days to select the plan or a plan will be selected for you\nagent : so we can go ahead and take care of the enrollment now would you like to go ahead and do that\n", 'latest_customer_utterance': 'now actually i would like to have the packet i just want to be able to review the clients'} | {'intents': "['entire_packet_or_enrollment_form']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : over the phone you do have thirty days to select the plan or a plan will be selected for you\nagent : so we can go ahead and take care of the enrollment now would you like to go ahead and do that\ncustomer : now actually i would like to have the packet i just want to be able to review the clients\nagent : mmhmm okay um\n', 'latest_customer_utterance': 'so i could make a a a better informed decision'} | {'intents': "['small_talk']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : now actually i would like to have the packet i just want to be able to review the clients\nagent : mmhmm okay um\ncustomer : so i could make a a a better informed decision\nagent : okay that's that sounds good you just to let you know you can also access the form online i can provide you with the website would you like the website\n", 'latest_customer_utterance': 'uh no thank you not at this time'} | {'intents': "['deny_website_access']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : uh no thank you not at this time\nagent : okay no problem so then i'll go ahead and get the packet request\nagent : taken care of for you it will arrive within seven to ten business days\nagent : but after that you should be good to go did you have any other questions for me\n", 'latest_customer_utterance': 'no that was it thank you'} | {'intents': "['thank_you']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : but after that you should be good to go did you have any other questions for me\ncustomer : no that was it thank you\nagent : so you're welcome and thank you for calling health care options if you have selected our survey remain on the line\nagent : and you have a good day\n", 'latest_customer_utterance': 'thank you you afo bye'} | {'intents': "['thank_you']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : good morning thank you for calling help my name is laura may i\nagent : your medical number your social security number for the person you calling for\n', 'latest_customer_utterance': 'ya uh my name will bea and'} | {'intents': "['provide_social_security_number']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : good morning thank you for calling help my name is laura may i\nagent : your medical number your social security number for the person you calling for\ncustomer : ya uh my name will bea and\n', 'latest_customer_utterance': 'i mean i so sure one five five'} | {'intents': "['provide_social_security_number']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : good morning thank you for calling help my name is laura may i\nagent : your medical number your social security number for the person you calling for\ncustomer : ya uh my name will bea and\ncustomer : i mean i so sure one five five\n', 'latest_customer_utterance': 'five two three three one'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : i mean i so sure one five five\ncustomer : five two three three one\nagent : give me one moment pull out your information\nagent : and\n', 'latest_customer_utterance': 'okay thank you so much'} | {'intents': "['thank_you']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : give me one moment pull out your information\nagent : and\ncustomer : okay thank you so much\nagent : how's your days going okay\n", 'latest_customer_utterance': "it's going good i think perhaps in one year"} | {'intents': "['small_talk']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : okay thank you so much\nagent : how's your days going okay\ncustomer : it's going good i think perhaps in one year\nagent : good i'm doing great too okay let's go ahead and verify\n", 'latest_customer_utterance': 'okay'} | {'intents': "['affirm']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : it's going good i think perhaps in one year\nagent : good i'm doing great too okay let's go ahead and verify\ncustomer : okay\nagent : your full name your date of birth and your address please\n", 'latest_customer_utterance': 'my name is rotia um'} | {'intents': "['provide_name']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : good i'm doing great too okay let's go ahead and verify\ncustomer : okay\nagent : your full name your date of birth and your address please\ncustomer : my name is rotia um\n", 'latest_customer_utterance': 'one set in the chicago'} | {'intents': "['provide_address']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : okay\nagent : your full name your date of birth and your address please\ncustomer : my name is rotia um\ncustomer : one set in the chicago\n', 'latest_customer_utterance': 'when'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : my name is rotia um\ncustomer : one set in the chicago\ncustomer : when\nagent : uh huh\n', 'latest_customer_utterance': 'and my uh date of birth is july'} | {'intents': "['provide_dob']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : one set in the chicago\ncustomer : when\nagent : uh huh\ncustomer : and my uh date of birth is july\n', 'latest_customer_utterance': 'one'} | {'intents': "['provide_dob']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : when\nagent : uh huh\ncustomer : and my uh date of birth is july\ncustomer : one\n', 'latest_customer_utterance': 'nineteen eighty four'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : and my uh date of birth is july\ncustomer : one\ncustomer : nineteen eighty four\nagent : thank you yaters please\n', 'latest_customer_utterance': 'my address is one two three four'} | {'intents': "['provide_address']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : nineteen eighty four\nagent : thank you yaters please\ncustomer : my address is one two three four\nagent : two\n', 'latest_customer_utterance': 'xrao wei'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : thank you yaters please\ncustomer : my address is one two three four\nagent : two\ncustomer : xrao wei\n', 'latest_customer_utterance': 'sacramento nine five eight two one'} | {'intents': "['provide_address']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : two\ncustomer : xrao wei\ncustomer : sacramento nine five eight two one\nagent : and would you like to update your phone number please\n', 'latest_customer_utterance': 'yes my phone number is nine'} | {'intents': "['update_contact']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : sacramento nine five eight two one\nagent : and would you like to update your phone number please\ncustomer : yes my phone number is nine\nagent : yes\n', 'latest_customer_utterance': 'one six three'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : yes my phone number is nine\nagent : yes\ncustomer : one six three\nagent : mmhmm\n', 'latest_customer_utterance': 'two eight five one'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : one six three\nagent : mmhmm\ncustomer : two eight five one\nagent : thank you and how can i help you today\n', 'latest_customer_utterance': "so i'm going for a new package i'm"} | {'intents': "['asking_for_a_new_packet']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : mmhmm\ncustomer : two eight five one\nagent : thank you and how can i help you today\ncustomer : so i'm going for a new package i'm\n", 'latest_customer_utterance': 'love the old one that you sent me'} | {'intents': "['asking_for_a_new_packet', 'small_talk']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : these two options we can do either\nagent : over the phone in romans or we there is a website where you can\nagent : download it and that will be much more easy that way faster than you receive\nagent : okay\n', 'latest_customer_utterance': "it's the website but uh i'll take the website first uh what is the website"} | {'intents': "['affirm_access_to_website']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : okay\ncustomer : it's the website but uh i'll take the website first uh what is the website\nagent : is w w w dot and you spell the whole word health care option\nagent : dot d h c s\n", 'latest_customer_utterance': 'okay'} | {'intents': "['affirm']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : is w w w dot and you spell the whole word health care option\nagent : dot d h c s\ncustomer : okay\nagent : dot c a dot uh\n', 'latest_customer_utterance': "okay and i would rather i'm gonna call you because"} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : dot d h c s\ncustomer : okay\nagent : dot c a dot uh\ncustomer : okay and i would rather i'm gonna call you because\n", 'latest_customer_utterance': 'i get it so'} | {'intents': "['small_talk', 'unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : dot c a dot uh\ncustomer : okay and i would rather i'm gonna call you because\ncustomer : i get it so\nagent : okay\n", 'latest_customer_utterance': "sorry about that okay i'll leave my kids"} | {'intents': "['small_talk', 'unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : i get it so\nagent : okay\ncustomer : sorry about that okay i'll leave my kids\nagent : do you want me share\n", 'latest_customer_utterance': 'sorry about that so if you could repeat ya the whole was'} | {'intents': "['small_talk', 'unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : okay\ncustomer : sorry about that okay i'll leave my kids\nagent : do you want me share\ncustomer : sorry about that so if you could repeat ya the whole was\n", 'latest_customer_utterance': 'eight'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : eight\nagent : that will be w w w dot you can spell the whole word\nagent : care options with the s f p n dot\nagent : d h c f dot c a dot uh\n', 'latest_customer_utterance': 'okay mm'} | {'intents': "['affirm']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : that will be w w w dot you can spell the whole word\nagent : care options with the s f p n dot\nagent : d h c f dot c a dot uh\ncustomer : okay mm\n', 'latest_customer_utterance': 'can you also send me a package so i can'} | {'intents': "['asking_for_a_new_packet']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : care options with the s f p n dot\nagent : d h c f dot c a dot uh\ncustomer : okay mm\ncustomer : can you also send me a package so i can\n', 'latest_customer_utterance': 'do you buy meal'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : okay mm\ncustomer : can you also send me a package so i can\ncustomer : do you buy meal\nagent : sure sure sure i'll get your information and what language do you um request\n", 'latest_customer_utterance': 'oh my'} | {'intents': "['small_talk']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : do you buy meal\nagent : sure sure sure i'll get your information and what language do you um request\ncustomer : oh my\nagent : thank you and is the address that you just verified\n", 'latest_customer_utterance': 'thank you'} | {'intents': "['thank_you']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : oh my\nagent : thank you and is the address that you just verified\ncustomer : thank you\nagent : is that a good address to send out\n', 'latest_customer_utterance': 'yes'} | {'intents': "['affirm']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : thank you\nagent : is that a good address to send out\ncustomer : yes\nagent : okay give me one moment let me go ahead and request that\n', 'latest_customer_utterance': 'do you want me to say it again'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : okay give me one moment let me go ahead and request that\ncustomer : do you want me to say it again\nagent : yes but you see it\nagent : yes please i just want to verify it\n', 'latest_customer_utterance': 'okay it was one two three four trailwood way sacramento nine five eight'} | {'intents': "['provide_address']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : do you want me to say it again\nagent : yes but you see it\nagent : yes please i just want to verify it\ncustomer : okay it was one two three four trailwood way sacramento nine five eight\n', 'latest_customer_utterance': 'one'} | {'intents': "['small_talk']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : a package so once when you receive it you can either give us a\nagent : so that we can help you process the over the phone or you can also go into the website and you can also choose the plan that way too or either you can just send us back the form either way will work\nagent : but generally just want to let you know there is a thirty day timeframe to select the plant if not the state will select\nagent : one for you\n', 'latest_customer_utterance': 'okay and can you go in person'} | {'intents': "['affirm']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : but generally just want to let you know there is a thirty day timeframe to select the plant if not the state will select\nagent : one for you\ncustomer : okay and can you go in person\nagent : mm well you can uh turn in by your local you can turn in the choice form and send it out you know bring it to the local office and they will have some out on the outside which we call it out we search\n', 'latest_customer_utterance': 'okay but i will just wait for the nail instead of the pack'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : okay and can you go in person\nagent : mm well you can uh turn in by your local you can turn in the choice form and send it out you know bring it to the local office and they will have some out on the outside which we call it out we search\ncustomer : okay but i will just wait for the nail instead of the pack\nagent : okay okay\n', 'latest_customer_utterance': 'pocket so thank you so much'} | {'intents': "['thank_you']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : okay but i will just wait for the nail instead of the pack\nagent : okay okay\ncustomer : pocket so thank you so much\nagent : is there anything else i can help you you're welcome\n", 'latest_customer_utterance': "no that's it thank you so much"} | {'intents': "['small_talk']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : pocket so thank you so much\nagent : is there anything else i can help you you're welcome\ncustomer : no that's it thank you so much\nagent : right well thank you for calling health care option if you just select you have to take a survey please that online otherwise thank you for calling health care option you have a great day\n", 'latest_customer_utterance': 'you too you got the bar'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : thank you and would you like to update your phone number on file\ncustomer : yeah\ncustomer : it's okay thank you\nagent : and how can i help you today", 'latest_customer_utterance': "customer: and i'm calling because i lost my packet"} | {'intents': "['lost_packet']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : healthcare option\nagent : dot d h c f dot c a dot com\nagent : or i can help you with processing the enrollment over the phone and i can um give you um\nagent : your option', 'latest_customer_utterance': 'customer: okay and um no i just want the packet thank you'} | {'intents': "['asking_for_a_new_packet', 'thank_you']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : eighteen eighty eight\ncustomer : this is one two three four five ocean view sacramento\ncustomer : california nine five eight thirty three\nagent : thank you and would you like to update your phone number on file', 'latest_customer_utterance': 'customer: yeah'} | {'intents': "['update_contact', 'affirm']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : this is one two three four five ocean view sacramento\ncustomer : california nine five eight thirty three\nagent : thank you and would you like to update your phone number on file\ncustomer : yeah', 'latest_customer_utterance': "customer: it's okay thank you"} | {'intents': "['update_contact', 'thank_you']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : and how can i help you today\ncustomer : and i'm calling because i lost my packet\ncustomer : alright\nagent : okay", 'latest_customer_utterance': 'customer: you got'} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : healthcare option\nagent : dot d h c f dot c a dot com\nagent : or i can help you with processing the enrollment over the phone and i can um give you um\nagent : your option', 'latest_customer_utterance': 'customer: yokay and um no i just want the packet thank you'} | {'intents': "['asking_for_a_new_packet', 'thank_you']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : or i can help you with processing the enrollment over the phone and i can um give you um\nagent : your option\ncustomer : okay and um no i just want the packet thank you\nagent : you just want to pack it okay', 'latest_customer_utterance': "customer: yi'm not ready to ya so i would like to be sent isn't that what we supposed to do is just"} | {'intents': "['unknown']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : problem\nagent : okay sorry about that it was loading but anyway can you repeat your name\ncustomer : evelyn johnson\nagent : and your date of birth', 'latest_customer_utterance': 'customer: twenty eleven twenty twenty four'} | {'intents': "['provide_dob']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : okay thank you for confirming would you like to add or update a phone number on phone \ncustomer : um sure my phone number is three two three \ncustomer : four zero eight two five five seven \nagent : thank you how may i help you today ', 'latest_customer_utterance': "customer: i'm calling because i got this letter that says that they're gonna be assigning"} | {'intents': '["received_a_packet_or_mail_or_package"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : plan is a main one health net or kaiser \ncustomer : okay \ncustomer : uh huh \nagent : electar does offer anthem blue cross or blue shield and then health net does offer molina and then there's kaiser ", 'latest_customer_utterance': 'customer: okay um can i just uh choose l a care please'} | {'intents': '["enroll_to_a_plan"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : oh i intend to default okay intent to def okay yes \ncustomer : o and what kind of do i reusing does it say doesn't say what kind \ncustomer : this is sacramento \nagent : for it just show the second metaphoric ah ", 'latest_customer_utterance': 'customer: okay all right so i would like to be enrolled here anthem blue cross'} | {'intents': '["enroll_to_a_plan"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : good morning thank you for calling healthcare option my name is christine may i please have the medical i d number or social security number for the person you're calling for ", 'latest_customer_utterance': "customer: hi christine uh my name is johnny um i'm calling because i received a letter"} | {'intents': '["enrollment_status"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : hi christine uh my name is johnny um i'm calling because i received a letter \nagent : yeah \ncustomer : saying that um i would be automatically put with health math \ncustomer : whereas i wanted to choose a different plan", 'latest_customer_utterance': 'customer: wanted to see if you could help me do it over the phone today'} | {'intents': '["enroll_to_a_plan"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : thank you do you need to update your phone number for \nagent : it's \ncustomer : ah yes it is nine one six uh three three three four four \nagent : okay how may i assist you", 'latest_customer_utterance': 'customer: ah yes um i received a letter'} | {'intents': '["received_a_packet_or_mail_or_package"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : it's \ncustomer : ah yes it is nine one six uh three three three four four \nagent : okay how may i assist you \ncustomer : ah yes um i received a letter", 'latest_customer_utterance': 'customer: regarding enrollment states that'} | {'intents': '["enrollment_status"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : ah yes it is nine one six uh three three three four four \nagent : okay how may i assist you \ncustomer : ah yes um i received a letter \ncustomer : regarding enrollment states that', 'latest_customer_utterance': 'customer: i have to select a health plan'} | {'intents': "['enroll_to_a_plan']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : sure it is seven six zero two four zero \ncustomer : zero four two eight \nagent : thank you and how can i help you today \ncustomer : okay so the reason for my call today is because ', 'latest_customer_utterance': "customer: i got a letter in the mail that says that i'm going to be defaulted into molina"} | {'intents': '["enrollment_status"]'} |