Live Chat Support?
callmeed: We really don't anymore. When we started and had just 3 employees and < 250 customers, we had someone on an AIM account during business hours. Customers liked it but it just didn't scale well for us. We're now at 8 employees and 5000+ customers.Most support is now dome through our ticket system. Our support team replies usually within 30 mins during sane hours. We get raves about our fast CS replies so I think dropping chat/IM support has actually helped us.Asynchronous support just scales better IMO.