How do you deal with customer support requests?
frossie: Assuming you are actually keeping up with the support requests, and you're just wanting to avoid both people replying to the same email, any random division will do - for example, one answers emails that come in midnight to noon, and the other noon to midnight. Don't over-engineer this - since only one of you is technical, there's no chance both of you will be fixing the same problem.But definitely what chaosmachine said - you should be looking to set up a forum. If you are lucky enough to attract a "groupie" (you know, the super helpful enthusiastic user that is answering everybody's question), make sure you reward them (free invites, recognition, r0shirt, whatever makes sense).