Why do non-techies simply not "get" the idea of a wiki?
mixmax: This sounds like a classical techies/non-techies problem. The techies are trying to implement something, in this case a wiki, that is an unknown concept to everyone else. And since the techies "get it" they expect everyone else to get it too.The thing is that to the rest of the organisation there are probably the following problems:- they don't know what a wiki is, and they don't much care. Even though they use wikipedia they don't necessarily grasp the concept behind it: They just see a single entry, happily oblivious to how it got there.- they don't want to learn what a wiki is, unless it directly helps them in the short term.- They have ingrained ways of doing things. Changing people's behaviour is like changing direction of a supertanker: It takes a lot of time and effort.The solution is to keep pushing it, paying attention to the following:- Make it worth people's while in the short term. Reading your post it sounds like you may already be well on the way here.- Make it easy. Usability should be top-notch, and there should be help available everywhere. If it's as simple as a mac it will be much easier to turn people around.- Make sure that some things can only be done in the wiki, forcing people to do it. Don't put people's e-mails in the wiki, force them to do so themself.