Eliminating FAQs
jacquesm: FAQ's are a poor version of 'context sensitive help', the context is usually a lot better known than the 'FAQ' link would have you believe. Over the years we've collected the questions our users have really asked and we really answered them, that's the basis of our FAQ, and it is being used (even by users from off-site that come in through google).If I would do it again, I'd use a simple 'help' (or ?) button in most places to link directly to the relevant FAQ entry.If your website is very technical in nature (and some are), I don't think there is a way around the FAQ, the people that use their FAQ for stupid marketing speak ought to be shot for misleading the public and devaluing a genuinely useful construct.It seems that with the increase of time the probability of any surface turning into a bill board approaches '1'.Unfortunately FAQs seem to be subject to this law.