Support ticketing system
andrewl: We've had good results with FogBugz. We are a group of eight developers and user support staff in a company of 300, and it's the right size for us. We have a bit under 15,000 cases in the system, going back to June 2006, so I can't say we're stressing the system. I don't know how it would scale.I used Trac briefly about four years ago and liked it, but it was a bit of a bear to install. On the other hand, you spend the majority of your time using a system, not installing it. Once installed it was fine. I liked the front-end to Subversion a lot, and the integrated wiki was a huge plus. It's written in Python, but there was a time when the Ruby developers used it, although they moved to Redmine a while ago.I hear good things about Redmine. Sounds like Trac, but improved. I'm planning on experimenting with it.We used Basecamp a couple of years ago to plan a major overhaul of our flagship web site, and it was a good fit. But we maintain the web site with FogBugz, which we feel is a better fit for development and maintenance as opposed to project planning.I would no longer choose to work with any sort of tracking system that didn't have an integrated wiki that gave you easy cross-linking between wiki pages and cases or tickets.