Why do non-techies simply not "get" the idea of a wiki?
MHollender: Um, I'm techie enough, but I don't get it myself. I mean, if you are already using some sort of knowledge base then yes, it should be a wiki, I get that. (Wiki is the closest thing of the original idea of what HTML browsers were created for: cross-referenced knowledge bases.) But if you don't, then not, because in my experience maintaining a knowledge base never really works.The basic thing is the following: you can only trust data from those software where users have no way of avoiding entering the data. Example: ERP. The truck is waiting there, you need to print a shipment note because the damn truck won't take the goods without it, and the system won't let you print a shipment note before you put in all the data that lets the system amend the stock levels, mark the sales order as shipped etc. Such as system can enforce data entry, you find the data you need in such a system.Similarly, e-mails are reliable, because if you want to communicate something to another person that's too long for a phone call, you have to send an e-mail. So you will find the information in your e-mails.But what enforces entering data into a wiki? Just rules won't work.