What's wrong with our sales team/strategy?
erikdarm: Hello from SalesBy5!
"94% of all problems are due to systems not people" Demming. My suggestion is to have a code, process or log. Try anything and dot worry about failing just fail fast and fail cheap. I also suggest an open discussion with them, open blunt but respectful. chances are they are frustrated to and the answer is a meeting that has one objective: WIN WIN! If they are not trying to get new business they may not know how. Ask!  Regards, ERIK