How do you track/solicit/manage customer bug reports?
cperciva: At the moment I'm just keeping tarsnap bug reports (very few) and suggestions (lots) in a "TODO" file -- but I'm thinking about putting up some sort of public bug/suggestion tracker soon.  I'm not sure which system I'll use yet -- probably whichever I can get installed the easiest, given that my requirements (being the only tarsnap developer) are pretty minimal.