What can you do with bad reviews?
makecheck: I haven't figured out why, but far too many people will (often anonymously) publicly eviscerate a product when they find a problem, without actually bothering to contact the maintainer for help.It's sad, because there is often a perfectly valid reason for the issue; and the fix is often trivial, or at least, explainable.There are a few defenses against unjustifiably-bad reviews.  (I have had to deal with this personally.)First, if you can become a member/poster on the forum with a rant against you, do it.  Post a reply that identifies you as associated with the product, and clarify whatever the customer has apparently misunderstood; or, if it is a bug, instruct the person on how to provide more information to have the problem fixed.  There is little chance that the fuming anonymous poster will ever see this, but they might; and either way, it shows others that you are doing your best to deal with the problem.Second, forums sometimes have moderators who will accept complaints and remove remarks.  Rants are often obvious; for instance, if everyone except one fuming moron is giving you 5 stars, a moderator shouldn't have any problem removing the offending post.And third, be vigilant.  It can be disheartening to have people publicly destroy your product, and sometimes all you can do is just keep working and make it better.  At some point, the bad press will fade.  It may well have caused some damage to your product's appeal in the short term, but in the long run your name will be considered one of the good brands.