how quickly do you answer support emails?
tihomir: I think you should think out of the box here.
You didn't ask the right questions.How can you make people don't email you every time when they have problems?
Like building a good knowledge database .... give them the solution of the problem before they asked for it and so on.How can you prevent the disaster strikes to be less then a minimum and hopefully never to happen?For does question the right answers depends on you and what you can find on the net ....I think.