outsourced support
vaksel: I'd do this:a) Get a Google Voice account. Forget the 1-800 number, it just makes them want to call you. Get a local number that looks professional. i.e. something that looks like 1-404-444-000#b) On the #, create a voice message stating something like "please check our FAQ and if you still can't find an answer to your question, please contact our support staff via the website"This way, your new customers will give you the extra points for having a support # that they think they can call. And you won't have have to waste all that time answering questions. And 99.999% of your users will never know that the # doesn't go anywhere