How do you handle users that cancel their accounts?
there: for corduroy (http://corduroysite.com/) when an administrator clicks on the cancel link, they are asked why (but can leave it blank) and after submitting the page, their site is marked inactive.they are emailed a goodbye message and told that their site remains disabled but otherwise intact for 14 days.  if an administrator logs in within 14 days, they are asked whether they want to reactivate the site, and if so, it's just enabled again.  if the site is still inactive after 14 days, their database gets deleted from the server and from all backups.the exit survey is helpful to find out if you can do something to help the user, which is also why deactivating the account but not immediately deleting it is helpful.  give yourself some time to try to reach out to the user and help them while their data is still intact.  however, a long survey may just further frustrate the user.  and of course, always delete the user's account after a certain amount of time (i'm looking at you facebook) if not immediately.offering incentives to canceling users always seemed shady to me.  i remember calling comcast and trying to cancel and having all kinds of offers thrown at me.  why do i have to threaten to cancel to get a lower rate?