Found a smart competitor with a 3y headstart. What to do?
tcarnell: 1. Do some market research, actually having some competition will make market research much easier - phone their clients and simply ask them which new features they would like and what things do they have trouble with, then target clients with similar profiles.2. You could build a migration tool so that you can approach their smaller clients, offer a cheaper package with the guarantee that you can migrate their existing data.