What software do you use for real time remote collaboration?
trapper: The only ones that will work with non-technical users are things that are simple, and I have tried them all.1. Adobe connectnow/connectpro. This is brilliant, and allows bi-directional screen sharing which clients love. It's really powerful when training someone to get them to do the training instead of just showing them.Connectnow is free, and it's only requirement is flash. Couldn't recommend it more.This can be a problem when the users don't have flash installed, but it is rare. I keep a link to the actual installer exe (some users struggle to download flash the normal way) to send to users that can't use it.I ask them to go to connectnow.acrobat.com before the presentation and if they can see the begin button they will be fine to view.Not only is connectnow the best, it's free, but connectpro can scale to thousands of participants if you need it.2. Others, such as copilot, vnc, glance, beam your screen, webex et al all have a huge number of issues in my experience. We do all our training, support and sales through connectnow exclusively now because it offers the least issues.3. We use skype if they have it for voice, but more often than not have to call. Voice is cheap regardless.