What do you need to communicate with a remote team?
thesethings: Right now Google Docs is an invaluable tool for me to collaborate with remote people and teams.  It often reduces the need for screensharing software (We all have the same Doc up on our screens, getting editing and updates in realtime).If your tool could have integration with Google Docs, it'd be awesome. From something as small as "associated Google Docs," or something more complex like XML feeds or Google Doc widgets that spit data from your tool into Google Spreadsheets (Google Spreadsheets can be constantly updated from outside data sources.)