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LABORER Summary To utilize the knowledge and experience to obtain a management level position in an organization; leveraging my abilities to increase the success of the organization that in return allows advancement and personal achievement. Highlights Dependable and reliable worker Ability to assess and solve problems quickly Extensive experience with project management Self-Starter and able to maintain motivation with little/no supervision Works well as team lead or member of a group Detail oriented Vastly creative Quick adaptation to new tasks or direction Ability to work in stressful conditions Ability to multi-task in fast pace environment Ability to successfully meet project deadlines Organized Highly motivated Accomplishments Army Commendation Medal-received 4 times Van Autreve Award Runner-up Experience February 2015 to Current Company Name City , State Laborer Laborer duties consisted of forming and pouring concrete for sidewalks, floors, commercial parking lots and walls. Able to load and unload material, grading and digging while operating a skid loader. While working for Nehring I maintained a level of safety and completed projects on time. I have the ability to read and understand blue prints and implement any onsite changes that may be required. March 2007 to April 2015 Company Name Engineer Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. July 2006 to July 2006 Company Name City , State Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Education Naval Construction Training Center City , State , US Basic Combat Training Military Advanced Individual Training – Engineering August 2007 Naval Construction Training Center, Gulfport, MS -- Honor Graduate Basic Combat Training June 2007 Fort Leonard Wood, MO Southeast Community College City , State , US A.A.S Building Construction, A.A.S April 2007 Southeast Community College, Milford, NE Recognition and Awards Army Commendation Medal-received 4 times Army Achievement Medal-received 4 times Good Conduct Medal-received 2 times Noncommissioned Officer Academy Ribbon Certificate of Achievement Certificate of Achievement-received 4 times Van Autreve Award Runner-up Silver De Flury Army Service Ribbon National Defense Service Ribbon North Atlantic Treaty Organization Ribbon Afghanistan Campaign Medal Overseas Ribbon Overseas Expeditionary Ribbon Noncommissioned Officer Academy Ribbon Combat Action Badge Military Experience March 2007 to April 2015 Company Name United Sates Army: Engineer March 2007-April 2015 Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. Nissen Construction: Carpenter, Ankeny, IA July 2006 Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Professional Affiliations Afghanistan Campaign Medal Skills Deployment, Engineer, Million, Project Management, Security, Detail Oriented, Managerial, Problem Solving, Self-starter, Team Lead, Concrete, Loader, Training, Cabinets, Finishing, Award

DIGITAL PRODUCTION MANAGER Professional Summary Creative professional with extensive project experience from concept to development. Experienced manager with strong leadership and relationship-building skills. Over 20 years managerial experience. Looking to join a company that will creatively challenge and provide growth opportunities. Core Qualifications Strong verbal communication Computer proficient Conflict resolution Quick learner Proficiency in Adobe Creative Suite, Microsoft Extremely organized Office products Excel in employee development Team Leadership Process implementation Skilled Operator, iGen4, Various Digital Printing Solutions and Equipment Proficiency in Various forms of Bindery Experience Digital Production Manager 10/2012 to Current Company Name City , State Responsible for all aspects of Digital Production for a Premium printing/ graphic design company Delivering the highest quality production while meeting all client directed deadlines Provided onsite training. Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures. Worked directly with client sales, art and bindery departments to meet client deadlines. Monitored multiple databases to keep track of Equipment and House Stock inventory levels.  Director of Production 05/2005 to 06/2012 Company Name City , State Supervision: Supervised team of ten Document Specialists Project Development: Collaborated with team of Document Specialists in the completion of various printing, copy, and design projects. Documentation: Wrote and edited documents to keep staff informed on policies and procedures. Creative Problem Solving: Resolved production issues through quality control and team member development. Process Improvement: Created new departmental procedures. Assessed organizational training needs. Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual. Reporting: Documented and resolved production issues with quality control. Computer Proficiency: Used Microsoft Excel to develop inventory tracking spreadsheets. Responsible for all aspects of Production for a Premium business to business printing/ graphic design company. Delivering the highest quality production while meeting all client directed deadlines. Provided onsite training. Developed new process for employee evaluation which resulted in marked performance improvements. Initiated procedures and maintained quality standards which resulted in 14% revenue growth. Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures. Worked directly with client sales and service departments to meet client deadlines. Supported Vice President of Production with daily operational functions at the Buffalo location. Monitored multiple databases to keep track of all location inventory. Assistant Store Manager 01/2001 to 01/2004 Company Name City , State Responsible for all aspects of managing a retail pharmacy including inventory  management, financial management, goal setting, and employee development  Successful completion of "Phase One" management training course. Business Sales Specialist 01/2000 to 01/2001 Company Name City , State Responsible for negotiating sale transactions with perspective small business customers in relation to all their telecommunication needs including local and long distance, toll free, multiple line and location networking, data referrals and web hosting. Familiar with various ordering and billing systems such as BAC, DBMP, WATS OP, ON, OON and others. Meeting monthly sales quotas Finished highest score of 99.5% on training classes. Merchandise Manager 01/1999 to 01/2000 Company Name City , State Responsible for all aspects of managing a retail clothing store Successful completion  of moduled management training program. Store Manager, District Trainer 01/1996 to 01/2000 Company Name City , State Responsible for all aspects of managing a retail sporting goods store Winner of three  consecutive sales performance contests resulting in 10% annual growth. Education Bachelor of Science : Communications Video Production 1997 State University of New York City , State Communications Video Production Associate of Arts and Sciences 1994 Onondaga Community College City , State Regents Diploma 1992 Thomas J. Corcoran High School City , State Skills billing systems, Creative Problem Solving, client, databases, Documentation, financial management, goal setting, graphic design, inventory management, inventory, managing, management training, Microsoft Excel, negotiating, networking, organizational, policies, Process Improvement, Project Development, quality, quality control, Reporting, retail, Safety, sales, spreadsheets, Supervision, telecom, employee development, web hosting

OPERATIONS FINANCE DIRECTOR Summary Skilled financial professional with over twenty years of financial services industry and fifteen years of practical management experience.Highly detail-oriented and organized. Areas of expertise include conflict management, customer service, marketing and client interface. Advanced training in risk assessments, management controls and audit planning. ​ ​ Highlights Customer service Schedule management Project management  Strategic and financial planning expert Mergers and acquisitions knowledge Negotiations, risk mitigation  Exceptional customer service skills Microsoft Office proficiency Proficient in Concur, Workday, Kronos Excel spreadsheets/SQL SOX, DOJ, Audit experience Cost reduction and containment Staff leadership and development Superior organization skills Accomplishments Reduced capital spending by 35 % per year as the leader of a cross-functional trading floor teams in San Francisco and New York. Head of Business Continuity for NYSE-SF and NYSE-NY. Recognized for achieving flawless audit scores from both NYSE Regulation, Securities and Exchange Commission and FINRA. Authored and published trading floor rule filings for NYSE- SF and NYSE-Amex- 2008-2013. Launched the Amex Trading Floor-NY in 2008-2009, hired all trading floor staff. Authored all trading floor employee procedures, manuals, and company policies for both NYSE-SF and NYSE-Amex. In charge of streamlining staffing levels for three mergers 2005-2010. Started NYSE Annual Community Volunteer Program 2010. Experience Operations Finance Director Jan 2016 to Current Company Name － City , State Planned and executed operational audits of various business areas using risk-based audit methodology. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Developed and implemented efficient accounting, financial and operational systems. Generated new accounts by implementing effective networking and content marketing strategies. Reviewed new customer orders and requests and manually entered data Systematically prepared documents and assembled financial statements for independent auditors i nto a centralized database. Managing Director - Head Of Trading Floor Operations Feb 2009 to Oct 2015 Company Name － City Supervised and managed all daily operational trading floor activities, all trading floor staff and all trading floor broker operations on the San Francisco trading floor  Worked with FINRA Floor staff to enforce trading floor rules Responsible for enforcement of trading floor rules and regulation for open out-cry trading. Developed strategy for internal and external regulatory examinations, collaborated with internal and external audit and market compliance. Created organizational flow charts and career path reports to evaluate employee compensation information. Designed the employee performance evaluation process and merit program. Wrote all employee company policies and procedures for the trading floor. Increased the employee base to meet changing staffing needs. Implemented an innovative employee incentive and training program. Handled exchange customer error account for San Francisco  SR. Director - Options Trading Services and Operations Oct 2007 to Feb 2009 Company Name － City , State Stationed in New York for the launch and merger between the NYSE and the American Stock Exchange. Implemented and authored all company policies and procedures for the trading floor. Recruited and interviewed 70 applicants per one year period. Reviewed federal and state laws to confirm and enforce company compliance. Wrote all employee performance evaluation reviews and recommended merit increases. Implemented an employee bonus program. Maintained all of the departments procedures and written documentation for both NYSE SF and NYSE Amex NY. Director -Manager -Options Trading Services May 1992 to Oct 2007 Company Name － City Managed trading floor staff and all trading floor procedures. Oversaw all facilities and maintenance of the entire options department. Developed and managed quarterly operating budgets for the entire San Francisco Trading Floor and Options department.  Analyzed employment-related data and prepared required reports. Collected and analyzed data to evaluate operational issues and make process improvement recommendations.Communicated the duties, compensation, benefits and working conditions to all potential candidates. Defined strategy and business plans for entire SF-options trading floor. Rolled out new front end proprietary software for all trading firms. Traded customer orders in a fast paced open-out-cry environment. Oversaw scheduling for the day-to-day activities of assigned trading pit. Education Associate of Arts , History Diablo Valley College － City , State , USA Pursued BA in Finance  Economics / Spanish Los Medanos Collage － City , State , USA Languages Spanish- Fluent reading/writing/professional level Certifications Certified Trading Floor Broker Certificate - NYSE-REG MBCI ( Member Business Continuity Institute) 2009-2015 Computer Information Systems Certificate-Project Management-DVC Spanish Foreign Language Certificate-LMC Published Regulatory Bulletins for NYSE-Arca Equities- 2010-2013 SEC (Rules 6.00-6.47(e) Skills Benefits, budgets, business planning, monthly, quarterly billing, flow charts, conflict resolution, database, documentation, hiring, HR generalist, inventory control, legal research, Microsoft Office, SQL, operations management.

GRANTS MANAGER Summary Finance professional successful in not-for-profit and for-profit organizations wanting to resume career after meeting personal goals and obtaining unrestricted work authorization. Skills Accounting, administration, preparing trial balance, balance sheet analysis, bank reconciliation, billing, budgeting, forecasting cash flows, cash management services, contracts, credit risk, due diligence, financial analysis and modeling, financial reporting, financial statement analysis, general ledger, government grant proposals, inventory management, investment Banking, invoicing, accounts payables, accounts receivables, legal issues, risk analysis, investment valuation. Experience Grants Manager December 2009 to July 2014 Company Name － City , State Perform due diligence on potential grant opportunities and monitor current funds portfolio. This included reading all government updates on healthcare research funding, related financial matters and audits. Worked as an integral person in all facets of financial administration in a small team with a culture of inclusion. Have been appreciated and respected for my hard working skills and eagerness to learn. Having worked with some of the best researchers in the healthcare field, I have had to wear multiple hats and work with tight deadlines. Specialized in preparing grant proposals for both federal and non-federal sponsors that included various grants mechanisms, Clinical Trails, Research Contracts and IPAs. Held a key role in pulling together and maintaining a large and complex international grant that involved 21 sites (domestic and international). This role enabled me to become an excellent team player. Managed all post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB, OMB circular and University policy compliance and close-outs. Held administrative responsibilities like petty cash custodianship, space and infrastructure planner for the entire Program. Also assisted the Program's clinical finance and administrative activities. Grants Manager January 2008 to June 2009 Company Name － City , State Spearheaded research administration of a global health initiative between the University of Pennsylvania and the Government of Botswana, Africa, called the Botswana Program, in the Division of Infectious Diseases. Designed a patient billing database for a specialty lab service in the Division of Pulmonary Medicine that improved invoicing and collections. Specialized in post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB OMB circular and University policy compliance and close-outs. Manager - Corporate Banking May 2004 to August 2006 Company Name Emerging Corporate and Small Business Enterprises - Financial and Credit Risk Analysis Responsible for preparing credit appraisals from multiple risk perspectives, asset valuation, collateral security evaluation, loan sanctions and post sanction monitoring. Thorough knowledge of credit policies & financial statement analysis of clients. Prepared detailed appraisal reports for different types of credit facilities including term loans, working capital financing, bills discounting, bank guarantees, project financing and micro financing. Meeting new clients for sourcing potential customers, analyzing their income statements and balance sheets and writing detailed recommendation reports for the top management. Investment Banking Division Managed pre and post issue management functions related to IPOs, follow-on offerings, rights issue and bonds issue. Handled legal cases pertaining to public/right issues managed by the bank. Appointed as the bank's Compliance Officer for an IPO from the infrastructure industry which had an issue size of 39 million shares approx. Audit/ Compliance Ensure compliance with Securities Exchange Board of India (SEBI), Reserve Bank of India (RBI), and ING Vysya Bank Ltd guidelines regarding payment of dividends and collection of IPO monies. Independently performed SOX audits and tests for the bank's RTGS (Real Time Gross Settlement) payment settlement system that included study of prevailing processes, matching existing process with standards already set in PCDM (Process control Document Matrix), finding out deviations and taking corrective measures. Education Master of Philosophy : Organizational Dynamics Leadership Management , 2013 University of Pennsylvania － City , USA Organizational Dynamics Leadership Management Certified Research Administrator, CRA 2011 Research Administrators Certification Council New York, USA Certification - Investment Banking : 2007 MBA : Finance , 2004 Finance Bachelor of Commerce : Finance , 2002 Xavier Institute of Management and Entrepreneurship － City , India Finance Diploma : Computer Applications , 2000 Mount Carmel College － City , India Computer Applications Masters : Business Administration Investment Banking Training Institute － City , USA Intensive financial analysis and modeling boot camp Rigorous training in core aspects of investment management including financial statement analysis, valuation techniques, cash flow modeling, LBO modeling, mergers and acquisitions and distressed security analysis. Business Administration Bureau of Data Processing Systems － City , India

INFORMATION TECHNOLOGY SUPERVISOR Summary Seeking a position as an Information Technology Specialist. Over 5 years of information technology experience in the U.S. Army, including over 1 year of supervisory experience. Trained personnel in the set-up of IT equipment, ensuring all equipment is properly connected and functioning. Regularly troubleshoot and install various IT equipment and systems. Accountable for the maintenance and inventory of over $1 million worth of IT and other communications equipment with zero losses or damages. Possess a Security and Microsoft Certification and a Secret Security Clearance. Highlights Excellent communication techniques Manufacturing systems integration Multidisciplinary exposure Design instruction creation Project management Complex problem solver Advanced critical thinking SharePoint Microsoft Excel, Project and Visio Accomplishments Army Achievement Medal for impacting the communications network and overall success of Key Resolve 13 in Yong San, Korea. Air Force Achievement Medal for supporting Operation Iraqi Freedom and performing as an outstanding senior controller. Certificate of Achievement for outstanding support as a member of the Tiger Team during the Windows 7 Migration. Good Conduct Medal for exemplary behavior, efficiency and fidelity in active federal military service. Experience Information Technology Supervisor 01/2011 to 05/2014 Company Name City , State Supervise up to 10 personnel at one time, delegating tasks, conducting performance evaluations and providing corrective counseling as necessary. Train personnel in the set-up and proper use of IT related equipment while adhering to all policies and procedures. Responsible for the inventory of over $1 million worth of network communications equipment. Tasked by President of the United States to act as supervisor and maintain signal communications for Fort Bragg army base. Information Technology Technician 01/2009 to 01/2011 Company Name City , State Maintained communications equipment in order to effectively relay confidential and secret information. Utilized electronic test equipment to troubleshoot malfunctioning communications equipment and complete repairs as necessary. Regularly set up and added computer systems to a communication network, installing operation systems, accessing stored programs and utilizing IP addresses. Received training in LAN/WAN protocols. Radiology Technologist 05/2008 to 09/2008 Company Name City , State Routinely performed radiological examinations in a medical clinic. Competent and experienced in the set-up and adjustment of medical devices or equipment. Regularly provided customer assistance, ensuring all patients received timely and accurate care. Accountable for the accurate documentation via electronic database and file system ensuring all confidentiality was maintained. Command Post Controller 10/2001 to 10/2005 Company Name City , State Provided command, control, communications, and information support throughout operations during peacetime, emergency, and disaster situations. Received and relayed instructions and records, submitting manual and automated data products. Disseminated time-sensitive critical information to senior leaders and support agencies. Education Certification, Windows 7, Microsoft, Fort Bragg, NC, 2012 *Certification, Security , Comptia, Yong San, Korea, 2012 *Distinguished Graduate Certificate, Information Technology (Network Communications) Course 2009 U.S. Army City , State Certificate, IT Network and Cisco Routing, IT Field Services Branch 2009 City , State Associate of Science : Radiography 2008 Northwest Florida State College City , State Radiography Certificate 2001 IT Tech Prep, Trumbull Career and Technical Center State Diploma 2001 Warren G. Harding City , State Skills Army, Cisco, counseling, customer assistance, database, documentation, Information Technology, inventory, IP, LAN, Windows 7, Network, personnel, policies, protocols, repairs, Routing, San, supervisor, test equipment, troubleshoot, WAN

SUMMER CAMP COUNSELOR Summary I have a Veterinarian Assistant certificate from Middlesex County college, I also have a Pet first aid certificate, I have always been interested in the veterinarian medicine field, I used to volunteer at my local animal shelter, I am hardworking and I would enjoy coming to work everyday, very organized and friendly, I have a lot of experience in dealing with people as well from my retail jobs Highlights pet first aid certified knowledge in vet nursing and pharmacology friendly caring organized Accomplishments I completed the veterinarian assistant certificate program at Middlesex county college in Edison, New Jersey. I also completed the Pet first aid class at MIddlesex county college. Experience summer camp counselor June 2012 to August 2013 Company Name － City , State summer camp counselor for kids ages 3 and 4. We do different activities with the kids like arts and crafts and also activities outside. sales associate/cashier November 2012 to October 2015 Company Name － City , State sales associate, helping customers and taking care of shipment usher June 2014 to September 2014 Company Name － City , State directed people to their seats and scanned tickets Sales associate/cashier June 2013 to Current Company Name － City , State cashier and help customers with whatever they need Education Veterinarian assistant , 2015 Middlesex County College － City , State , USA GPA: high school from Sayreville War Memorial High school in the year 2013 completed a Veterinarian Assistant certificate program in May of 2015 In this program I learned about Veterinarian medicine, nursing, pharmacology, and Veterinarian technology Skills very friendly and patient especially for animals very friendly toward people as well because of all my experience in retail I am very patient I have always been organized and very hardworking

EA INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV) Summary Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements. Core Qualifications • Superior proficiency in high-level Drupal 7 and Drupal 8 Development • Excellent proficiency in using Drupal Ajax and jQuery in web development • Exceptional knowledge of Drupal prior versions and upgrades • Extensive expertise with versioning management systems • Strong ability to manage multiple concurrent projects • High problem solving and analytical skills Technical Skills Programming and Scripting Languages: C++, Java, JavaScript, PHP, Python, AJAX Data-Oriented Languages and Databases: SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC Markup and Stylesheet Languages: HTML, HTML5, XHTML, CSS, and CSS3 Methodologies: UML, Design Patterns IDE: Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio Framework & Middleware: Drupal, Apache Struts, Apache, Tomcat Software Applications: MS Office, Oracle Database Server Operating Systems: Windows, OS X, and UNIX Automated Testing Tools: Selenium, Behat Experience Information Technology Specialist III (Drupal Dev) / Company Name - City , State 08/2015 - Current • Lead Drupal Developer for the NYSED.GOV redesign project. • Completely re-architecting the NYSED.GOV's website and content strategy. • Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme. • Streamlining the authoring experience for content creators and auditors. • Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs. • Developing the NYSED's Drupal-based websites using HTML5 and CSS3. • Supervising the H-BITS Consultant and providing guidance according to the project plan. • Analyzing client request to develop, test, and deploy functional software requirements. • Providing support and assistance to webmasters to publish and update content to the NYSED's websites. • Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights. • Executing tasks associated with generating website analytics. • Managing installation and ongoing support of search technologies used on the NYSED websites. • Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance. • Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software. • Managing the unit in the absence of my unit supervisor. • Providing weekly status reports, statistics and recommendation to the upper management as needed. • Communicating clearly both verbally and in writing with management and customers. • Documenting Drupal architecture solutions. Information Technology Specialist II / Company Name - City , State 09/2013 - 08/2015 • Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML. • Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders. • Collaborated with program office members to identify their business process requirements. • Worked as a member of the application development team to build IT solutions that address the program office needs. • Developed and executed test plans, troubleshoot and debug system application code. • Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices. Intern Application Developer / Company Name - City , State 01/2013 - 06/2013 • Maintained the support system to provide services to the clients. • Developed program logic for new applications, analyzed and modified logic in existing applications • Provided technical solutions for any applications issues. • Developed software system testing and validation procedures, programming and documentation. • Tested EDI and other application systems; performed Data validation by executing complex SQL queries. Intern iOS Developer / Company Name - City , State 08/2012 - 12/2012 • Designed and built applications for the iOS platform. • Ensured the performance, quality, and responsiveness of applications. • Collaborated with a team to define, design, and ship new features. • Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization. Assistant Store Supervisor / Company Name - City , State 02/2010 - 09/2013 Supervisor of Footwear Department / Company Name - City , State 02/2008 - 12/2009 PROFESSIONAL DEVELOPMENT City College of New York of the City University of New York, The - - City , State , United States 2013 Bachelor of Science : Computer Science VOLUNTEER EXPERIENCE Employees Association                 05/2016 – Present IT Chair of the IT Committee Board • Create and maintain the website along with the other committee members. • Train and educate about latest technology tools to the fellow team members. • Organize the weekly meetings and engage in different task-oriented activities. • Encourage the other board members to collaborate and share their expertise.

PROGRAM MANAGER Highlights Microsoft Office (Word, Access, Excel, Outlook, Powerpoint) Advanced GFEBS Windows XP Professional Intermediate Windows Vista Beginner CPR/Combat Lifesaver Intermediate Experience June 1999 to Current Company Name Program Manager September 2006 Company Name － City , State Salary: $ 54,000. Hours per week: 40. Army Aviation. Maintain accountability on aviation, health and safety budget for 6 different divisions and 23 sub-divisions. Compile fiscal, financial and ISR reports for two facilities and all aviation assets in Nebraska. Insures that needed plans, materials, and tools are available, and that needed stock is obtained from supply locations. Inspect monthly obligation plans, STANFINS reports GFEBS and AFCOS accountability to avoid over-obligating. Sustain constant program schedules and status to provide accurate information to State Aviation Officer and Chief of Staff. Establish rules, regulations and controls to ensure complete accuracy in program execution. Develop future fiscal year operating program plans that include variations for fuel and personnel costs, flight hours, maintenance, weather and execution. Executed between 99.9-100% every fiscal year with over $3.5M, 3 Airframes and 17 aircraft. Utilized the Logistics Modernization Program (LMP) for order processing, inventory management, customer service and acquisition. Created, maintained, and updated automated Standard Operating Procedures (SOP). Compiles data for reports, projections, flow charts, and graphs for all missions and completes presentations through Adobe or Microsoft to Company, Troop and Battalion commanders. Routinely edits content, grammar, style and presentation of multi-formatted documents with technical and visual information to improve the intended audience's interpretation and acceptance of topics presented. Creates databases and spreadsheets to reflect accountability items, funding, budget, analytical and statistical information. Utilized various programs to conduct own research for future productions of equipment. Assisted maintenance officer with completing all 4610-Rs required to begin production of AASF #2 in Grand Island. Maintains the KIRS Key control Program. Completes funding requests on PRweb, typing Monthly Obligation Plans, tracking/cutting orders and obligating/de-obligating funds on AFCOS. Analyzed funding for AFTPs and SFTSP from TC 1-210 and DFAS 37-100-2008. Assists State Aviation Safety Officers from Colorado, Utah and Minnesota on COMSEC and Quality Control complications. Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database. Passes to workers instructions received from the supervisor, demonstrates proper work methods, and starts work. Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations. Guides and assists other workers performing repair work. Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules. Experienced in working in fast paced environments which demand organizational, personal and professional skills. Honorable, principled and poised during any situation. Detail oriented and resourceful in completing any project and multi-tasking. Proficient at databases, presentations, logistics and word processing. May 1998 to Current Company Name Grade Level: E-4. Salary: $300/month. Quality Assurance/Technical Inspector. Maintains All files and records for 24 UH-60A Blackhawk, and 14 CH-47 Chinook Helicopters. Inspects all avionics/electronic work completed through Microsoft office and windows XP professional. Created a network database and maintained all calibrated systems and test equipment for the Battalion. Ensured work requests were properly routed through repair facility. Installed ULLS-A Servers and uploaded an entire new program for the aircraft fleet. Utilized C++ and ANCDs to apply cryptic information. Compiles data for reports, projections, flow charts, and graphs for all missions to include "secret" and completes presentations to Company, Troop and Battalion commanders. Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database. Completes presentations and all statistical data through adobe and Microsoft powerpoint. Furnishes assistance to Supervisors on production problems and work planning. Creates, maintains, and updates automated Standard Operating Procedures (SOP) and publications. Uses specialized test equipment to carry out all phases of avionic and electronic installation, maintenance, repair, and operational testing of base stations, remote transmitters, flight systems, flight controls, receivers, communication, navigation, countermeasure and mobile equipment. Planned, organized and led seven Downed Aircraft Recovery Missions. Programs, schedules, and establishes priorities for routine maintenance, unscheduled maintenance, combat damaged systems, and repair of equipment. Initiates, updates and closes out files, records, and reports according to applicable regulations and Technical Manuals. Installs new communication and navigation systems on all assigned aircraft. Performs maintenance, troubleshooting and repair of all systems ensuring operational capability of all electronic and electro-mechanical systems and equipment. Maintains, installs and repairs secret level, and COMSEC equipment to include encoding and encrypting radios and loading frequencies on sincgars radios. Ensures that all systems and equipment are reliable and parts are available if needed. Plans and organizes work and provides guidance and assistance for peers and lower enlisted. Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations. Guides and assists other workers while performing repair work. Checks work in progress and when finished for compliance with supervisor's instructions, work orders, and established shop procedures on work sequence, procedures, methods and deadlines; and directs or advises other workers to follow supervisor's instructions and tomeet deadlines. Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules. Experienced in working in fast paced environments which demand organizational, personal and professional skills. Honorable, principled and poised during any situation. Detail oriented and resourceful in completing any project or and multi-tasking. Proficient at databases, presentations, logistics and word processing. Excelled in an E-7 position as an E-4 for an 18 month deployment to Iraq (March2006-September2007.) Received numerous medals to include Good Conduct Medal, Army Accommodation Medal and The Bronze Star Medal. Education US : May 1997 Malcolm High School － City , State Bachelors Degree : Aeronautical Engineering Embry-Riddle Aeronautical University － City , State Aeronautical Engineering MBA Additional Information Top Secret Security Clearance (TSCI) FCC License Skills Adobe, Army, blueprints, budget, C, C++, cables, charts, content, CPR, customer service, databases, database, delivery, Detail oriented, fast, financial, functional, funds, GPS, graphs, Inspects, Inspect, Inspector, interpretation, inventory management, Logistics, materials, mechanical, Access, Excel, Microsoft Office, Outlook, Microsoft powerpoint, Powerpoint, Windows, Windows XP, Word, multi-tasking, navigation, network, organizational, personnel, presentations, progress, publications, Quality Control, Quality Assurance, repairs, research, Safety, FM, Servers, SOP, spreadsheets, supervisor, Technical Manuals, Test Equipment, troubleshooting, typing, UHF, VHF, Vision, Vista, wiring, word processing

BUSINESS DEVELOPMENT CONSULTANT Summary Experienced Life Science Sales and Marketing specialist with track record in growing customer base and maximizing sales. Motivated and ambitious with ability to increase business opportunities through dynamic marketing strategies and effective communication. Able to use analytical skills and industry knowledge to develop innovative strategies for success. Skills Business Development Account Management Competitive Analysis Prospecting/Cold Calling Knowledge of Drug Development Cycle Sales and Marketing Strategizing Market Research and Analysis  Marketing Management  Event Planning C-level Presentations RFP/RFI/Bid Preparation Public relations Experience Business Development Consultant Mar 2018 to Current Company Name － City , State SGW Pharma Marketing is a B2B life science marketing agency focused on connecting drug development companies with target audiences (development partners, investors, service providers etc.) by developing and managing integrated, full circle marketing programs . Oversaw business, client and vendor negotiations. Effectively directed internal marketing, communications and sales support staff. Improved marketing plans, sales strategies and customer relations to maximize business development. Leveraged industry trends in client markets to shape value-added solutions and approaches for key audiences. Streamlined operational efficiencies, developed sales tracking reports for planning by executive team. Maintained strong understanding of competitors, their offerings and their presence across globe. Account Executive Oct 2017 to Feb 2018 Company Name － City , State American Laboratory Trading provides asset management services and high-quality refurbished laboratory.equipment to clients in the life science academia and industry Promoted business growth in NC by maximizing existing client relationships and identifying new business opportunities through cold calling, networking, marketing and prospective database leads Completed daily outbound calls, up to 50 calls per day Discovered new opportunities to grow and expand inventory of products through product acquisition Successfully increased monthly sales revenue by 75% each month Kept detailed records of daily activities and client relations through Salesforce.com Southeast Sales Executive Apr 2016 to Sep 2017 Company Name － City , State SGS Life Science Services is a global leader in R&D and Quality Control testing services for the pharmaceutical, medical device and biopharmaceutical industries. Prospected and conducted more than 45 face-to-face sales calls per month with business executives and directors throughout assigned territory. Successfully acquired average of 1.5 new customers per month achieving 108% of total Revenue Target for 2016. Represented the company at focused industry trade show and/or networking events. Attended monthly sales meetings and quarterly sales training. Manager, Business Development Feb 2013 to Apr 2016 Company Name － City , State Advantar Labs (now part of Eurofins) is a GMP contract laboratory specializing in small and large molecule drug development programs. Secured new business by building strong client relationships and cultivating a deep understanding of sponsor needs. Initiated two key partnerships which resulted in 47% revenue growth. Successfully developed and planned relationship cultivating events to promote growth resulting in expansion of clientele base by 35%. Developed innovative and targeted marketing strategies to support overall branding objectives.  Played key role in the addition and launch of new service offerings Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Account Manager I Sep 2011 to Feb 2013 Company Name － City , State Cirrus Pharmaceuticals (now Recipharm) is a contract product development company assisting biotechnology and pharmaceutical companies with dosage form development projects, specifically inhaled dose products. Developed strategies to drive partnering with 8 new clients in 2012 and grew underdeveloped territory with no existing contacts or leads. Represented company at professional trade shows and conferences as subject matter expert; held information sessions and made presentations to win new business Identified and grew an adjacent, untapped market.  Able to secure new business within 4 months of starting role Served as liaison between customer and Cirrus' project management team, scientific leaders and executive management to allow for seamless project initiation Sales Consultant Apr 2011 to Sep 2011 Company Name － City , State Tarheel Media Solutions provides marketing and advertising solutions to small businesses in North Carolina. Established new customer accounts through perseverance, dedicated cold calling and exceptional service. Demonstrated products to show potential customers benefit/advantages and encourage purchases. Researched and customized service proposals for clients. Consistently met and exceeded sales goals by 20%. Fundraising and Marketing Intern Oct 2010 to Mar 2011 Company Name － City , State The Muscular Dystrophy Association is a nonprofit health agency dedicated to curing muscular dystrophy, ALS and related diseases by funding worldwide research Supported Fundraising Director in organization and management of all activities associated with community fundraising events. Cultivated relationships with community leaders, businesses and local citizens in effort to draw attention to MDA and add new donors/volunteers. Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development. Education and Training Bachelor of Science , Chemistry 2009 University of North Carolina Wilmington － City , State , United States Minor in Spanish GPA 3.45 Skills Proficient with Salesforce, Oracle, ACT!, SharpSpring, Microsoft Office, MailChimp, Pardot, Yammer, Google Chrome, Skype Business, GoTo Meeting, LinkedIn, Twitter, Marketing Automation Software, Lead Generation Software, CRM Systems, Concepts & Applications of Chemistry, Contract Research, Analytical Lab Equipment

DISTRICT MANAGER Summary I am seeking a setting in which I can expand on and use my sales and management experience. I have a outstanding track record of exceptional customer service, pro-active business strategies and award winning sales. My passion is leading teams to success through employee engagement. I look forward to using my marketing and sales skills to work with and grow with your team. Highlights I have trained in and used ABA. Trained yearly in Autism Spectrum disorder. Trained and experienced in the use of Basic Language and Learning Skills (ABLLS). I am flexible and able to adapt and achieve my goals in various settings as I have done in home, school and community. I am experienced in methods of data collection including trials that are used to record the progress of the child. Direct and plan curriculum for camp programs and special activity days in a creative manner. Work with children, families and staff. Communication skills include speech, written reports and graphs showing achieved objectives. I have an enormous amount of patience which I have found to be very useful in working with any population of children, especially those children diagnosed with Autism. I have hold district and regional awards for effective management of labour, revenue and over all productivity. I have computer knowledge and skills that I use every day to record and track expenses, labour and all aspects of the business. I enjoy a challenge and often set goals for my self and staff above that of the company. Staff development & team engagement Effective management of P & L for multi sites & portfolios Skilled in SWOT analysis Effective computer Strategic planning and skilTeam building [Report type] reports expert Multi-site operations Multi-unit operations management Staff retention Relationship building Quantifiable revenue increases ls for every day use to track and record labor expenses, profits and all aspects of the business Strategic planning and problem resolution Outstanding customer service Hiring, coaching and developing high performing teams Accomplishments I am seeking a setting in which I can expand on and use my sales and management experience. I have a track record of exceptional customer service, pro-active business strategies and award winning sales. My passion is leading teams to success through employee engagement. I look forward to using my marketing and sales skills to work with and grow with your team Spearheaded an employee engagement program, resulting in employee and costumer retention.Boosted customer satisfaction ratings by 10% in under 9 months. Grew revenue by 20% over previous year in my first year by spearheading development of high quality service delivery, employee engagement & building brand awareness in the market. Took three under performing stores from negative EBITA to positive EBITA performance in under 12 months. Experience District Manager Mar 2012 to Current Company Name － City , State My responsibilities as a district manager for Knowledge universe included overseeing 6 early child education centers located in Long Island New York. During my two years with Knowledge Universe I focused my district around improving financial results, elevating program quality & brand recognition and building team engagement. accomplishments while at Knowledge universe include moving two negative ebita centers to positive ebita in a 12 month period, opening a new center in fall of 2014 & five centers pursue NAEYC accreditation. Director Aug 2007 to Oct 2012 Company Name － City , State NY My duties as director of the Tutor Time center includes, caring for the health, welfare, diet, and nurture of the children while they are in the center; curriculum and program development; recruiting, training, and supervising staff; to plan, coordinate and lead the activities and learning of the Child Care Center, and maintaining records. I also hold and maintain the NYS child care license. In the three years as director I have increased revenue and enrollment at the school. I reduced the cost of labor and expenses by effectively managing the center. Area Manager Oct 2012 to Mar 2013 Company Name － City , State My duties as area manager of The Learning Experience include overseeing nine franchise owned schools. I am responsible for collecting monthly financial reports as well as conducting audits of child care manager, bank deposits, and employee & student files. Working with the franchise owners I set financial budgets & enrollment goals for each of my nine schools. I evaluate the centers to ensure the TLE brand is represented and maintained to company standards. I review the monthly director report & approve school newsletters. I support the school in licensing compliance. I address parent complaints & concerns. I set marketing goals and provide support in touring & enrollment. Director Jan 2006 to Aug 2007 Company Name － City , State My duties as director of the Good Shepherd Child Care center includes, caring for the health, welfare, diet, and nurture of the children while they are in the center; curriculum and program development; recruiting, training, and supervising staff; to plan, coordinate and lead the activities and learning of the Child Care Center, and maintaining records as required by the department of Public Welfare. I also write grants and organized fundraisers and trainings Teacher Jan 2005 to Jan 2006 Company Name － City , State My duties at West Houston Charter School include teaching science, math computers and art to sixth seventh and eighth graders. I have written lesson plans, planned creative projects and monitored students behavior. I was required to communicate frequently with parents and members of staff. I have worked closely with the special education department to meet the needs of my students that need modified academic and behavior plans. Assistant Director Jan 2004 to Jan 2005 Company Name － City , State As the assistant director of a private pre-school I had many duties. I opened and closed the school. I monitored the school to make sure we were in compliance with state child care and health laws. I trained and monitored staff on a daily basis. Writing curriculum for academic programs for ages two through six that built reading and writing skills was primarily done by myself. I lead staff meetings, planned special events, communicated with parents, and gave tours to promote and sell spots at the school. Youth Advocate Programs Jan 2000 to Jan 2004 Company Name － City , State I was responsible for implementing the treatment plan for children with various disabilities including autism. I spent four years working one on one with an autistic child. I have worked on behavior modification, attending skills and overall social skills. I have collaborated with a team of individuals in developing the best approach to implementing the treatment plan. While employed by Youth Advocate Programs I received yearly training on Autism Spectrum Disorder as well as training in CPR and CPI. I was also trained in behavior modification. I performed my work duties in many different settings including community, school and the home. SUBSTITUTE TEACHER Jan 1999 to Jan 1999 Company Name － City , State Implemented and the work plan of the absent teacher. Oversaw activities of students and maintained a safe learning atmosphere. ASSITANT STORE MANGER Jan 1992 to Jan 1996 Company Name － City , State I supported the manager in the duties of the kiosk. Displayed and sold merchandise to customer. Helped achieve stores sales goals. Education Bachelor's , social work 1995 State University of Stony Brook － City , State , US Bachelor's of social work 1993-1995 State University of Stony Brook Stony Brook, NY Member, Gold Key Honor Society. Served a two year internship that involved working with children of various ages in a homeless shelter and group homes. Served as director of a summer camp program for homeless children. Created the plan for the summer program and supervised staff. Associate's 1993 Suffolk County Community College － City , State , US Associates degree 1991-1993 Suffolk County Community College Brentwood, NY Certifications CPR CPI ABA Professional Affiliations Gold Key Honor Society. Served a two year internship that involved working with children of various ages in a homeless shelter and group homes. Served as director of a summer camp program for homeless children. Created the plan for the summer program and supervised staff Fundraising for Twirling & Dance association and other local West Islip school organizations. Help organize and promote fundraising efforts of non profit groups. Skills Training, Recruiting, Sales, Sales Goals, Cpr, Therapeutic, Teaching, And Sell, Assistant Director, Basis, Writing Skills, Audits, Budgets, Financial Reports, Marketing, Tle, And Sales, Award, Collection, Customer Service, Data Collection, Employee Engagement, My Sales, Patience, Progress, Receptionist, Retail Sales, Sales And

SR. MANAGER Summary Over twenty-five years Management experience in Vendor Compliance, Product Integrity/Quality, Customer Support/Sales and Business Office Management. I am a results-focused professional with the ability to manage multiple projects and meet deadlines in a fast paced environment. Specific expertise includes: quality assurance, strategic planning, handling of large customer accounts, office management, vendor billing and invoicing, purchasing and payroll. Highlights Exceptional Customer Service Skills Exceptional time management skills Adaptable Business and requirements analysis Experience 10/2008 to 07/2012 Sr. Manager Company Name － City , State Vendor Management and Product Integrity/Quality Responsibilities include: Partnering with Quality Assurance Team, Sourcing Managers, Buyers, Technical Design and Logistics to ensure packaging and garment labeling meet company requirements. Worked with vendor base of 200+ to ensure performance standards were in accordance with both FTC and CPSC regulations. Day-to-day direct communications with vendors and suppliers on all levels and assist with trouble shooting. Accomplishments: Implemented a new vendor website providing all company policy and procedures as well as educational tools. Implemented with the QA team a shared audit tracking report and disposition process. Implemented a Correction and Chargeback Policy for vendor Non-Compliance resulting in savings of $400k annually. 02/2005 to 10/2008 Sr. Manager Company Name － City , State Manage the Technical Design Department with a staff of two Managers and six Technical Designers. Maintained an annual departmental budget, provided daily and weekly productivity stats, streamlined efficiencies and set goals. Provide further training as needed on systems, guidance, discipline and support to direct reports. Developed and implemented a Standard Operating Procedure Manual to streamline processes. 09/2000 to 02/2005 Promotional Sales Manager Company Name － City , State Responsible for all promotional and up sell programs in an inbound call center. Programs include add-on sales, coordinates, gift certificates and in-house credit card programs. Manage and maintain an associate incentive budget of $120,000 annually while increasing sales. Created and implemented numerous successful associate incentive contests driving promotional sales up in each area. Trained and interacted live with associates on the floor to promote 'can do' attitude to sell. Increased efficiency in talk time and sales by providing "Tips of the Week" on selling and "Knowing Your Customer". 10/1998 to 09/2000 Manager of Customer Sales/Support Company Name － City , State Manage an inbound call center handling both sales and support. Oversee and managed a staff of 9 Supervisors with a total of 300 associates. Accomplishments: Increased acceptance rate of the private label credit card from 11% in a six-month timeframe through successful training, coaching programs and teamwork. This resulted in an annual savings of $2.7 million in credit costs. Increased sales of up sell items by 325% by assisting in implementing a training and coaching program. After implementation and consistent coaching, sales rose from $1.2 million to over $8 million annually. Project team member for implementation of a magazine subscriptions program, which resulted in incremental revenue of $360,000 annually. 09/1988 to 09/1998 Customer Sales/Support and Correspondence Supervisor Company Name － City , State Supervised a staff of 35-40 associates providing training, cross-training and coaching to ensure associates continue to develop in their roles. Monitored calls and provided feedback, progressive discipline, documentation and performance reviews. Provide daily support for senior management to expedite customer service inquiries for timely resolutions. Envisioned and implemented associate incentive programs to increase productivity and morale. Created and maintained various statistical/departmental reports. 01/1983 to 01/1988 Executive Assistant Company Name － City , State Sr. Managing Partner/Corporate Law. Assisted Sr. Managing Partner with managing the business. Interviewed prospective personnel; managed monthly client billing and scheduling. Education B.S : Business Administration Eastern Nazarene College － City , State Business Administration Burdett Business School, Boston, MA - Certified Legal Assistant Skills streamline, billing, budget, call center, coaching, credit, client, customer service, documentation, driving, senior management, Law, Legal, Logistics, MA, Managing, packaging, performance reviews, personnel, processes, Quality, QA, Quality Assurance, selling, sales, sales and support, scheduling, teamwork, trouble shooting, Vendor Management, website Professional Affiliations Vendor Management Group Retail Industry Professionals Group Taunton Area School to Careers, Inc. ICSA (International Customer Service Association) Lexington's Who's Who NAFE (National Association of Female Executives)

STORE CHEF Executive Profile Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader in Healthy Cuisine and Passionate Food - Service. Star 4 Diamond Resorts Hotels Spa Country Club Customer Service / Team Educator / Multi - Unit Manager. Skill Highlights Leadership/communication skills Budgeting expertise Employee relations Human resources New product delivery Negotiations expert Core Accomplishments dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle 1 of 7 Image Options. Professional Experience April 2014 to Current Store Chef Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet. On and off campus Catering. Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors. Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts. Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards. July 2013 to January 2014 Company Name Executive Chef Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service. Drives customer satisfaction, and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems. Assist in menu planning, pre-costing and post-costing. May 2005 to January 2013 Company Name City , State Executive Chef/ Food service Manager Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations. Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary. Help development nutritional standards all food outlets. High positive guest feedback surveys and 65% sales increase over 5-year period. Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors. Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points. Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department. Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program. Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management. November 2001 to April 2005 Company Name City , State Executive Sous Chef Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet. Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements. Education 1991 Sullivan College and the National Center for Hospitality City , State Culinary Arts Management Associate Degree Culinary Arts Management Diploma Professional Cook Honors in: Educational Foundation - National Restaurant Association Certification Serve Safe Certification Interests Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, Concept, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, Event planning, financial, focus, forecasting, indexing, Inventory, inventory control, management skills, managing, materials, newspapers, pricing, profit, public speaker, purchasing, quality, receiving, Retail, safety, sales, scheduling, staff training

FITNESS DIRECTOR Highlights Skills Used: Teamwork, Leadership, Ocean Saftey Knowledge, Customer Service/Hospitality Basic Japanese Speaking (greetings & customs) Diamond Jeweler / Executive Protection Jason Park Diamond - Honolulu, HI - July 2014 to October 2014 Responsibilities Sales of Various Exquisite Diamonds, Rare Gemstones, Sunrise shells and Royal Hawaiian Jewelry from the Historic Iolani Palace Provide Personal Security during transportation of Diamonds, Gemstones and or Cash Deposits. Accomplishments Assisted in the Start Up and Grand Opening of Jason Park Diamond, Jeweler for the Iolani Palace in Honolulu Hawaii. Skills Used Knowledge of Characteristics associated with Pricing Diamonds, Rare Gemstones, Sunrise shells. Tactics and Techniques for Executive Protection and Transportation of High Value Items. Executive Assistant to CEO / Ambassador Of Pearl Harbor Discover Hawaii Tours - Honolulu, HI - July 2012 to April 2014 Responsibilities: Schedule business meetings , times and locations, and coordinate travel arrangements for 1-7 personel Assist with Daily Operations of company and monitor employee production and operations. Key player in development of Waikiki Welcome Center economic tour trolley which provides transportation to and from local events while providing visual advertising for Discover Hawaii Tours. Maintenance Manager for 108 Tour buses on islands of Hawaii, Maui, Oahu and Kaui. Responsible for ensuring all vehicle's in company operation have proper Decals and Insurances and comply with federal and state tourism transportation regulations. Oversee 18 Tour Drivers ensuring all maintain current TWIC, CDL, Medical and Legal clearances to allow Military Base Access Coordinated Tour Routes / Schedules for Tour Drivers on site at Pearl Harbor Assist Tourist around Pearl Harbor Act as Liason for Discover Hawaii Tours with Other Tour Companies. Prepare Breakfast Boxes for morning tours of 150-300 people Sales Representative / Model RIX Islandwear - Honolulu, HI - February 2011 to January 2012 Responsibilities Sales of Special Brand Men's Only Aloha Shirts. Opening and Closing Store Cashier / Trainer Inventory Accountability of shipments and Quality Control Supervisor ensuring correct products arrived free of damages. Modeled Men's Aloha T Shirts and was featured on 12ft x 5ft poster that was posted in display window of location. Accomplishments Doubled store location monthly earning of +-$6,500 to +-$13,400. Experience Fitness Director August 2015 to Current Company Name － City , State Manage 11 Personal Training Staff ensuring facility offers highest level of safe and effective training along with offering diverse training programs. Draft and Submit Payroll for 11 Training Department Employees Bi-weekly Conduct monthly training groups to ensure employees are following company policy and procedures. Sell Club Memberships Sell Personal Training Accomplishments: Increased monthly revenue to $32,000 resulting in promotion to Fitness Director in first 90 days with company. First month as Fitness Director resulted in $77,800 highest personal training sales on company record surpassing monthly goal of $45,000 by $32,800. Manager / Safety Advisor January 2012 to January 2016 Company Name － City , State Entrusted with keys and security codes for opening and closing store. Train New Employees on Daily Operations and review company Policies and Procedures as well as Crew Expectations during indoctrination process. Manage Reservation Times for Surf lessons and coordinate ground demonstrations Practice and Demonstrate Water Safety techniques and maintain a current CPR qualification. Provide Basic First Aid on daily basis for minor cuts, scrapes, punctures and severe lacerations to injuries that require professional medical attention. Aviation Warfare Systems Operator November 2004 to August 2010 783 Hrs Flight Time as Tactical Helicopter Aircrewman. Door Gunner: M240D, .50 Cal Gau 16. Anti Submarine Warfare Systems (Acoustic / Non Acoustic. Airborne Radar Operator / Sensor Operator Written up for Tactical Operator of the Quarter during first deployment.Scored a 394 out of 400 on Search and Rescue Physical Evaluation of Western Operators and scored 4.0 out of 4.0 on the academic portion of the evaluation. Awarded for being the only Operator to score that high on entire evaluation of Pacific Navy.Cover page and 4 page article in FUTURES Magazine, a military recruiting magazine distributed across the nation. Also Featured on Today'sMilitary.comDiving with a Navy Search-and-Rescue Swimmer: http:// youtu.be/DPNfXayzvL4. Education High School Diploma : General Education , 2004 Camden County High School － City , State General Education Willing to relocate: Anywhere Skills academic, Basic, Bi, Cash Deposits, closing, CPR, Customer Service, First Aid, FUTURES, http, Japanese, Leadership, Director, Navy, Communicator, page, Payroll, People Skills, Policies, promotion, Speaking, recruiting, Safety, Sales, Teamwork, training programs, transportation, Written Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer AWARDS National Defense Service Medal December 2004 Awarded for Military Service during a National Emergency or any other Periods deemed by Secretary of Defense Navy Good Conduct Award November 2008 Exemplary Behavior, Efficiency and Fidelity in Federal Military Service Global War On Terrorism Expeditionary Medal June 2009 Overseas Direct Service to the Global War on Terrorism Global War On Terrorism Service Medal June 2009 Direct Support in Service to the Global War on Terrorism Sea Service Deployment Medal June 2010 90 Consecutive Days Forward Deployed Naval Aircrewman/Aviation Search and Rescue Swimmer August 2008 Naval Aviation Systems Warfare Pin awarded after successful completion of Special Operations Pipeline. Expert Pistol Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according Naval Standards with a M9 pistol. Expert Rifle Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according to Naval Standards with M16 / M4 Rifles. Enlisted Aviation Warfare Pin January 2008

MECHANICAL DESIGNER Professional Profile ​ Design Engineer with a proven track record of success. Offer excellence in analytical decision making and product innovation to drive business growth and collaboration.  An articulate presenter with the ability to communicate technical information in a clear and concise manner. ​ Enthusiastic and driven design engineer with diverse experience across project life cycle, including research and development, manufacturing, and project leadership.  A strong conceptual thinker with the ability to align teams to achieve strategic business objectives. ​ Technically-savvy design engineer experienced in the research, development, design and manufacturing of various product types . Qualifications including certifications in Machine Operation & Programming (CNC Laser/Punch) , expertise in Autodesk Inventor, Autocad and a working knowledge of Solidworks and comprehensive knowledge of Lean Manufacturing principles. Graduate with an  Associates Of Applied Science Degree in Computer Aided Drafting & Design  seeking a challenging opportunity in process design, development, and support. Self-motivated and committed to improving environmental, health and safety conditions while driving productivity and efficiency. Qualifications Rapid prototyping 3D modeling (Autodesk Inventor/Solidworks) Microsoft office proficient  Team player Self-motivated Communication skills Creative thinking Experience Mechanical Designer 10/2011 to 01/2017 Company Name City , State Design Ammonia Processing Control Units using Autodesk Inventor. Create working drawings for the shop floor. Check and update/advise changes to the P&ID as needed. Consult project managers on design changes.  Solve problems on shop floor. 5+ experience in CAD modeling. Assisted with design of engineering projects, including products, parts and components. Read and interpreted blueprints and created engineering drawings and sketches. Sketched outline designs and used CAD programs to create detailed design and specifications. Consulted with development engineers on new products technologies. Researched suppliers of raw materials and finished goods and collaborated with purchasing department to obtain samples for process validation and functionality. Attended cross-functional product meetings to discuss parts sourcing, lead times and production schedules. Managed continuous improvement projects in alignment with category strategies. AutoCAD Drafter and Lathe Operator 06/2010 to 10/2010 Company Name City , State Reverse engineered parts to create fabrication drawings. Kept drawings current and up to date. Manufactured parts on companies lathe.  Polish parts to insure they are free from Blemishes. Clean Parts to insure they are free of dirt and particles to be Vacuum Packed for shipping. Read and interpreted blueprints and created engineering drawings and sketches. Sketched outline designs and used CAD programs to create detailed design and specifications. NC Programmer/Administrative Assistant 07/2000 to 04/2010 Company Name City , State Programmed parts using CNC software. Opened work orders for shop floor. Printed drawings for associated work orders. Performed price quotes for outside work Ran CNC machines when needed. Laser Operator 07/1998 to 07/2000 Company Name City , State Ran all CNC programs on Trumpf Trumatic L260 Punch/Laser and L4030 laser . Maintenance upkeep on the machines in execellent working condition. Shear Operator 03/1998 to 07/1998 Company Name City , State Cut sheet metal blanks to size according to job requirements. Polisher 05/1997 to 03/1998 Company Name City , State Deburred all parts of sharp edges. Parts Sales/Commercial Sales Account Manager 02/1987 to 02/1997 Company Name City , State Opened and closed the store for business. Maintained the store safe. Kept stores parts inventory up to date and accurate. Stores commercial sales manager. Education Associates of Applied Science : Computer Drafting and Design September 2011 ITT Technical Institute City , State Computer Drafting and Design 3.88 Certificates : Trumpf Operator Course February 25, 2000 Trumpf Inc City , State Trumpf Laser Operator Course, June 18, 1999. Rotolas Training Course February 25, 2000 Aviation Maintenance in Airframe and Power Plant where I : Power Plant Delgado Community College City , State 2.83 3.17 Power Plant Certificates : SolidWorks City , State Advanced Custom Training Certification (MLC CAD SYSTEMS)  ​ Certificate : Productivity Enhancement City , State Lotus Notes Productivity Enhancement Copies of Certificates available upon request Skills Autodesk (AutoCAD Mechanical, Inventor, Etc.), Client/Server, Closing, Communication Skills, CNC, customer support, Drafting, Engineer, Instruction, Inventory, Laser, Lathe, Linux, Lotus Notes, Mapics, Materials, Mechanical, Microsoft Office, Windows Operating Systems, PDM, Personnel, Polish, Processes, Programming, Project Management, Red Hat, Revit, Sales, Shipping,  SolidWorks, Technical Management, User Training, 

INFORMATION TECHNOLOGY AUDITOR Skills PeopleSoft HCM 8.8/9.x, PeopleSoft Financials 8.8/9.x, PeopleTools 8.51/ 8.54, SQL Developer, MS Office, Visio, MS Project, Dell Stat 5.6/5.7, SQL Developer, Application Designer, Putty, SharePoint, HP Application Lifecycle Management, Oracle Enterprise Manager, STAT Admin, TOAD, Service Now, Remedy, Heat, Oracle E-Business, Asset Suite 8. Experience 10/2016 to Current Information Technology Auditor Company Name － City , State Participate in the annual risk assessment and audit planning process covering IT, financial, operational, and contract areas. Assist with IT audits and reviews including user access, database and service configurations, security, and policy and procedural compliance. Perform IT project pre and post audit assessments. Participate in external cyber related audits and assessments. Assist with IT portion of annual assessment of internal controls over financial reporting (Sarbanes Oxley - SOX). Includes risk assessment, control walkthroughs, control testing, remediation assistance, report of results to IT management and other management, and collaboration with our external financial IT auditors. Consult on IT matters within non-IT focused audits and reviews performed internal audit. Assist and consult with IT management on upgrades, implementations, and action plans resulting from various audits and assessments. Assists and provides support to others auditing the Association as needed. Train and educate members of the internal audit team and other personnel on IT audit methods and emerging IT risks. Coordinates work of internal auditors when assigned to assist with special/complex audits. Adhere to company policies, programs and procedures as well as Critical Infrastructure Protection (CIP), Western Electricity Coordinating Council (WECC), Federal Energy Regulatory Commission (FERC), North American Electric Reliability Corporation (NERC), and Midwest Reliability Organization (MRO) standards and Equal Employment Opportunity (EEO) laws and regulations. 04/2015 to 10/2016 PeopleSoft Security Administrator III Company Name － City , State Work closely with the internal and external audit department to provide reports and documentation for compliance. Perform user access recertification, operational audits, quarterly performance assessments for Segregation of Duty /SOX controls by compiling and distributing monthly and quarterly user access reports. Provide functional expertise and guidance to developers for technical solutions in modules of PeopleSoft Core Financials, and other applications. Provision user security for PeopleSoft Financials. Ensure that appropriate roles, permission lists, and row level security exists for all functional areas. Create new business process flows and functional designs for Enterprise Learning Management requirements. Work with the business owners, data owners, end users, and external auditors on fit gap analysis and remediation for process requirements, improvements, and recommend best practice solutions. Determine the risks associated with the access and highlight any risks to management. Obtain report approval from business units and data owners of financial systems for review and user access validation. Perform data migrations across multiple environments using Dell Stat 5.6/5.7. Streamline and close the gaps of the employee onboarding and termination process. Analyze, monitor, and troubleshoot business processes of systems that interface with PeopleSoft Financials. Create, analyze and monitor access including creation, deletion and modification of access. Coordinate and manage application release processes with various teams. Interact with different teams of project managers, developers, quality engineers, peers, and other team members from integration teams. 07/2014 to 04/2015 Sr. Application Systems Analyst Company Name － City , State Worked with business owner to gather and document business requirements and business processes. Created and configured Work centers, Dashboards, and Interaction Hubs for HCM,and Financials using PeopleSoft 9.2 PeopleTools framework. Provisioned user security and functional support for PeopleSoft HR, PS Financials, PS Campus Solutions, and Workday HCM. Ensure that appropriate roles, permission lists, and row level security exist for all functional areas. Mapped security parameters for PeopleSoft 9.1 to 9.2 upgrade. Worked with third party vendors to implement solution. Created and maintained documentation of application support and technical environments. Performed data cleanup and validation of security roles and permission lists. Performed user security role recertification to ensure SOX and Data Privacy assessments. Prepared applications for Identity Access Management. Identified and resolved application issues effectively and in a timely manner. Provided advanced technical application support and troubleshooting. Performed service request changes and assigned work accurately and efficiently. Supported remote users using Citrix Remote Desktop, Microsoft Lyncs. 10/2007 to 07/2014 Sr. ERP Security Analyst/Team Lead/Project Lead Company Name － City , State As a team lead, was responsible for implementation, troubleshooting, cybersecurity assessments, PeopleSoft user security reviews and security support, user system access review, and upgrades for PeopleSoft HRMS, PeopleSoft Financial systems, and Workday HCM. Ensure that appropriate roles, permission lists, and row level security exists for all functional areas. Responsible for working with stakeholder to gather requirements to bridge the gap between US Oncology (USON) and McKesson Specialty Health for the merger. Worked with stakeholders to perform comprehensive requirements gathering for onboarding new oncology clinics into the McKesson network. Gathered the requirements and implemented the change to transfer USON corporate employees to McKesson's PeopleSoft HCM. Managed application project initiatives, procurement, and change management; this included impacts to business applications, processes and supplier management day-to-day planning, audit schedules, risk management, compliance, and ensuring the team met its required level of service for production. Responsible for coordinating with IT support teams on major incident management issues using ITIL best practices. Performed business processes creation, analysis, and re-engineering. Provided specialized training on application functionality. Investigated and resolved IT issues and complaints from end users, business owners, and stakeholders. Supported and maintained other applications such as IKnowMed EHR. Managed and performed change management of security initiatives and business process changes for PeopleSoft HRMS, PeopleSoft Financials including Grants, and Workday HCM. On boarded new oncology practices; worked with the clients to perform fit/gap analysis to integrate the practices into the McKesson network. PeopleSoft functions included the creation, and modification of the roles and permission lists, updates to row level security, processes, and query security. Responsible for the creation, modification and terminations security of users for iKnowMed EHR, PeopleSoft, Oracle, Siebel, and additional medical systems. Served as a core team member for the EIB uploads, implementation and integration of security and business processes for Workday HCM, Payroll, Time Tracking Absence Management and Compensation Modules. Provided both technical and functional support for PeopleSoft Financials, PeopleSoft HR, and Workday HCM. Actively provided PeopleSoft security subject matter expertise to the internal audit team to assist in evaluating the adequacy and effectiveness of application controls monitored annually. Maintained security documentation including migration requests, security component and object standards and definitions, and weekly status reports. Created and maintained security admission procedures for each application. Managed and generated weekly security reports for security incidents in the Heat incident handling tool to reduce the number of security issues and defects and enhance application controls and monitoring. Developed and distributed quarterly security audit reports for the business owners' review and signoff. Worked with the business owners to identify risk, define business processes, and reduce granting excessive access to users. Coordinated business owner process approvals and authorization for requisition approvals, invoice approvals, employee time approvals, and user provisioning. Participated in change management meetings to add value through perspective and awareness of impacts to operational changes proposed. Contributed ideas for building efficiency within the department and business units. 04/2007 to 10/2007 Manager Company Name － City , State Managed and assisted in development of major incident management procedures to be followed by IT staff in resolving network related issues. Served a key role in the Remedy implementation project; this included the installation and creation of data structure requirements and value data population in the new Remedy incident handling tool. Created a Change Management strategy and established reinforcement mechanisms and celebration of success. Developed and maintained a network infrastructure that met all service level requirements and provided additional capacity for growth. Applied a structured ITIL major incident management and change management approach and methodology. Identified potential people-side risks and anticipated points of resistance; developed specific plans to mitigate or address the concerns. Provided the documentation, tracking of potential gaps and risks, and status of mitigation steps to reduce these risks. Conducted readiness assessments, evaluated results and presented findings. Developed a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan. Supported the execution of plans by employee-facing managers, business leaders, and stakeholders. Conducted active and visible coaching to change sponsors' executive leaders. Created and managed systems metrics to track adoption, utilization and proficiency of individual changes. Identified resistance and performance gaps, and worked to develop and implement corrective actions. 03/2006 to 04/2007 Lead Client Security Analyst Company Name － City , State Served as the liaison between the business and IT departments supporting global accounts for companies located all over the world. Worked with developers to implement changes in production. Led a team of five employees including first level support located in Gurgaon, India to provide production security issue resolution. Met with business team to determine requirements and define new process flows for new teams. Gathered requirements for newly created teams and determined which business applications/environments were necessary for proper job performance. Developed and enforced policy regarding mandatory security procedures. Documented functional/training procedures and implement changes to security procedures. Instituted security policies as dictated by business needs. Regularly met with internal and external auditors to perform security walkthroughs and assisted in documenting test plans and mitigating findings. Ensured SOX/SAS70 audit compliance by performing monthly/quarterly user audits. Developed and maintained documentation for audit compliance. Performed Business Impact Analysis and Cost/Benefit Analysis for potential tools, applications, hardware, and system solutions. Chaired weekly meetings to address various client issues. Worked with stakeholders to identify and moderate risks. Created new roles, maintained segregation of duties and ensured appropriate access levels for applications maintained across product/business lines. Structured roles/permissions according to design specifications and user specifications. Managed Siebel queues to disseminate, track, and evaluate security requests received by Client Security. Implemented modifications to request processes. Participated in functional testing. Implemented and tested changes to online request processes. 05/2002 to 03/2006 Sr. Technical Analyst Company Name － City , State Coordinated with analysts/programmers to evaluate, modify, test, debug, and maintain applications. Performed parallel testing and functional testing during PeopleSoft upgrades. Administered PeopleSoft security to create, modify, and delete the security of users. Diagnosed and resolved software issues and defects. Accurately interpreted and fulfilled customer requirements to achieve customer satisfaction. Provided third level end user support. Worked with network and application support team to resolve technical issues. Created and maintained support roles and permissions lists based on functional specifications and security requirement requests. Identified and managed problems, determined root cause, and initiated corrective action and risk mitigation where applicable. Provided support for AS/400 Mainframe, E-Procurement, PeopleSoft, VPN connectivity, Blackberry, and other applications. Documented new/existing functional processes and procedures, as well as created knowledgebase articles related to previously undocumented resolutions. Worked on business process re-engineering initiatives. Established and maintained cooperative working relationships and an effective system of communication within the organization. Developed training and technical documentation and performed end user training. Facilitated weekly continuous improvement meetings with business users to identify enhancement requests and production support issues. Participated in weekly production support meetings with IT. Maintained issue and development task list documentation and status reporting on issues and enhancement requests of business users. 02/2000 to 09/2001 Systems Infrastructure Analyst Company Name － City , State 10/1999 to 02/2000 Technology Service Consultant Company Name － City , State Education and Training B.B.A : Management Information Systems University of Houston Management Information Systems 2010 Certified Information Systems Auditor (CISA) Certification - 1085531 *Legacy MCSE, CCNA, and Novell certified *Delta Sigma Pi Business Fraternity *Agrium Women's Leadership Group Skills Streamline, approach, AS/400, audit reports, auditing, business owner, business process, business processes, business process re-engineering, CCNA, Change Management, CISA, Citrix, coaching, hardware, continuous improvement, Council, Client, clients, customer satisfaction, database, Dell, documentation, E-Business, Financials, Financials 8.8, Financial, financial reporting, functional, Grants, HP, Hubs, HR, Information Systems, internal audit, IT management, IT support, ITIL, Leadership, team lead, Mainframe, meetings, Access, MCSE, MS Office, MS Project, SharePoint, migration, Enterprise, network, Novell, Oncology, Oracle Enterprise Manager, Oracle, Developer, Payroll, PeopleSoft HRMS, PeopleSoft, PeopleSoft 9.1, PeopleSoft 9.2, PeopleTools, PeopleTools 8.51, personnel, policies, processes, Procurement, quality, re-engineering, reporting, requirement, requirements gathering, risk assessment, risk management, Sarbanes Oxley, SAS, Siebel, Sigma, SQL, strategy, Structured, supplier management, user support, user training, technical documentation, TOAD, troubleshoot, troubleshooting, upgrades, upgrade, validation, VPN, Visio, articles

APPAREL ZONE SUPERVISOR Summary Expert retail sales professional offering 4+ years experience in multiple retail settings. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong communication skills. Highlights Cash handling accuracy Inventory control procedures Excellent multi-tasker Strong communication skills Employee scheduling Loss prevention Organized Detail-oriented Flexible schedule Experience Apparel Zone Supervisor December 2016 to Current Company Name － City , State Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Key holder/zone supervisor responsible for monitoring floor, manager approvals, money handling responsibilities, 2nd and 3rd checks on E4473 documents, responsible for all area not just my own including camping, firearms, footwear, fishing, archery. Closing duties/opening duties, setting AD and checking for accuracy, assisting customers in all areas, web ordering, properly processing truck deliveries, actively learning about products. Operating cash register with 100% accuracy. Maintaining cleanliness of entire store. Consumer Electronics Sales Lead, Merchandising Supervisor December 2014 to December 2016 Company Name － City , State Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Verified that all customers received receipts for their purchases. Handled all customer relations issues in a gracious manner and in accordance with company policies.Welcomed customers into the store and helped them locate items.Shared best practices for sales and customer service with other team members to help improve the stores efficiency.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Followed merchandising guidelines to present visually appealing displays.Maintained established merchandising standards, including window, sales floor and promotionaldisplays.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses.Strategically scheduled team members to maintain optimal staffing levels at all times.Actively pursued personal learning and development opportunities.Communicated clear expectations and goals to each team member. Manager January 2014 to December 2014 Company Name － City , State Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Verified that all customers received receipts for their purchases.Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Determined customer needs by asking relevant questions and listening actively to the responses.Maintained established merchandising standards, including window, sales floor and promotional displays. Preserved a perfect attendance record for 11 months. Maintained established merchandising standards, including window, sales floor and promotional displays. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised and directed all merchandise and shipment processing.Actively pursued personal learning and development opportunities.Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Sales Consultant December 2013 to January 2014 Company Name － City , State Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Operated a cash register for cash, check and credit card transactions with 100% accuracy.Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming sales events and promotions.Welcomed customers into the store and helped them locate items.Educated customers about the brand to incite excitement about the company\'s mission and values.Used time efficiently when not serving customers, including cleaning and dusting displays.Worked with the management team to implement the proper division of responsibilities.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses. Education High School Diploma : 2009 Penn Foster － City , State Graduated with 3.6 GPA Skills setting AD with 100% accuracy, cash register, Computer literate, Credit, customer relations, customer satisfaction, customer service, inventory, listening, Merchandising, POS, problem solver, selling, sales, staffing, supervisor, team player, telephone skills

EXECUTIVE CHEF Professional Summary I have honed my professional craft by working in New York City (most recently Gastro Arte and Oxford Kitchen Fort Greene Brooklyn), Hoboken, Oaxaca Mexico, as well as presiding over two top rated, highly coveted award winning well known extremely high volume Knowles family restaurants and hotel in New Jersey in which my skills were perfected and completed in all aspects of running award winning restaurants. With this comes a proven track record and an excellent reputation .After my time at the Highlawn, I was given the reigns of their sister restaurant The Manor as the Chef D' Cuisine because of my work ethic, dedication to my staff and my craft. With the opportunity to run my own establishment, I was brought on to open gastro pubs such as Sixty Park next door to the PAC Center and the Tap House Grill. I opened these establishments as upscale casual and rustic comfort food with banquet and catering on site to excellent reviews and a steady following. I am also heavily involved as a lead chef consultant for creating successful menus and kitchen designs to open such restaurants as Halcyon and Montclair Station in Montclair NJ and Bistro Seven Three in Bernardsville. I stand by my food with simple and colorful plate designs with bold flavors and my ability to train and inspire my staff with my progressive and lead by example philosophy. With me you will get a loyal hardworking chef with a love of our industry. I take my craft seriously bringing no ego just passion, pride and ambition number. I am available to interview at your earliest convenience if you believe I meet your standards. Skills Beautiful presentation of food Strong attention to safe food handling procedures Effective planner Work History Executive Chef , 01/2013 to Current Company Name – City , State Designed and purchased entire kitchen Created all menus and menu design, brunch included Hired all staff/created employee handbooks and set pars Personally trained staff of 15 to open kitchen within 10 days of hiring Implemented my complete opening manual for restaurant Brought on all vendors( mostly local) Introduced sanitation guidelines/ day dots/ FIFO/ Auto Chlor systems Complete from scratch kitchen including duck egg pastas and ramen 25% food cost to start Received very well by community and reviews have been excellent. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Verified proper portion sizes and consistently attained high food quality standards. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering. Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends. Created and managed budgets for operations and capital equipment. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Achieved and exceeded performance, budget and team goals. Regularly interacted with guests to obtain feedback on product quality and service levels. Led shifts while personally preparing food items and executing requests based on required specifications. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. chef de cuisine , 01/2012 to 01/2013 Company Name – City , State HEAD CHEF 65k Ran all daily operations for the BOH Retrained staff/made kitchen efficient/ complete from scratch( sauces stocks, pastas, desserts) Raised check averages/ control of food cost Staffing/ ordering and purchasing Developed all menus including desserts for the holiday season as well as our many parties ranging from 40- 100 people per event Average covers 180- 250 nightly/ brunch Sat-Sun 100-250 Taphouse Grille, Wayne, NJ EXECUTIVE CHEF 62 k Redesigned failing and outdated menu/ complete from scratch kitchen Retrained staff/made kitchen efficient/ Raised check averages/ regained control of food cost Staffing ,training, scheduling of staff ordering and purchasing Incorporated our 25 craft beer list into our food Implemented proper food handling and storage to save money Average covers 180-250 nightly Increased profits 16% to an annual gross of $800,000. chef de cuuisine , 01/2010 to 01/2012 Company Name – City , State CHEF D'CUISINE 55k Succeeded with the challenge of taking control and revamping the menu and retraining my cooks to a high level of quality in one year. Profits of 2-3million solely a la carte not including banquets and weddings 2 stars NY Times/ 3 stars Star Ledger Responsible for 12-15 kitchen employees including banquet personnel and wait staff (training, quality control, motivation, problem solving). Ordering foods and supplies for entire restaurant which includes bar, banquet, and a la carte kitchen. Scheduling, menu development and food costs and waste control maintained accurately using excel spreadsheets. Working closely with purveyors to ensure best possible prices to keep an accurate food cost. Developed better techniques and recipes for the Banquet department to produce superior food and improve service times. Responsible for weekly chef tasting menus, holiday menus and numerous private a la carte functions being held in addition to nightly service. Believes in training FOH in all aspects of the kitchen (menu, prices, procedures) to better suit the expectations of customers. Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control. BANQUET CHEF/SPECIAL EVENTS LEADER , 01/2006 to 01/2008 Company Name – City , State Learned the trade of saucier. Worked many events with Chef's from around the country for the James Beard Awards plating for over 1,000 guests per event. Trained in high volume production of foods, soups and stocks and proper cooling, storing and handling of said products. EXECUTIVE CHEF , Company Name – City , State Annual profits 800,000-1million Created menu lunch/dinner/brunch/craft beer list Hired all employees/trained/scheduling Handled all purchasing and ordering for restaurant Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control. All foods and staff were ready and trained in 5 days before opening Upscale casual concept opened to great reviews. executive sous chef , Company Name – City , State EXECUTIVE SOUS CHEF/MASTER SAUCIER 48k Responsible for maintaining a 24-25% food cost by teaching how to keep inventory properly and manage waste with better prep procedures. Annual gross 5-6 million Training staff of 10-15, ordering, scheduling including banquet department. All sauces, stocks, soups were prepared by myself daily. Excellent skills cleaning and portioning all meats and fish Mastered all stations on the hot line/salads Maintained the highest quality of food while inviting the pressure of a high volume kitchen (250- 300 guests per night.) Instilled and managed closely all daily prep lists and solely responsible for holiday prep and menus. 400-750 guests for a la carte holidays) EXCELLENT NY TIMES/ 4 STARS STAR LEDGER Proudly presided over James Beard Award Dinner for Executive Chef Mitchell Althoz(also of highly recognized Jocelyn in Maplewood NJ). Education Graduate : Passaic Valley High School - City , State Graduate : Institute Culinary of Education - City , State Serve Safe Certified NYFC/ DOH Certified : Skills concept, DOH, hiring, inventory, Ledger, excel spreadsheets, money, personnel, problem solving, purchasing, quality, quality control, Sat, Scheduling, Staffing, Sun, teaching, employee handbooks

INSTRUCTIONAL COACH Summary I am a passionate, hard-working educator with over 30 years of experience in curriculum, instruction, and professional development. I have worked as an elementary teacher, Sacramento County Office of Education Curriculum Specialist, and instructional coach, providing on-site support and professional development for teachers and administrators throughout the state. Most recently, I have focused on helping districts transition to the Common Core State Standards, and I have led numerous trainings on their implementation and effective use in the classroom. Experience 11/2011 to 01/2015 Instructional Coach Company Name Conducted research-based professional development trainings for teachers and staff in Direct Interactive Instruction, Common Core implementation strategies, and achievement-focused coaching Provided training and assistance in standards-based lesson design to support all students, with a particular focus on English Language Learners Delivered in-classroom coaching services that included demonstration lessons, co-plan/co-teach sessions, and observation/feedback consultations Supported districts with the implementation of the Synced Solution, a web-based tool that provides a CCSS scope and sequence for English Language Arts and Mathematics, K-12, unit progress monitoring assessments, and integration of existing textbooks and materials Utilized PC Microsoft Office (Word, Outlook), and internet search engines on a daily basis. 08/1997 to 12/2009 Company Name 01/2015 to 01/2012 Curriculum Specialist, English Language Arts Company Name Served as Coordinator, Reading Lions Project, K-3, funded by Packard Humanities Institute (PHI); scheduled and organized project-wide meetings and events, acted as liaison between PHI and 27 California school district coordinators Served as Coordinator, Instructor Recruitment and Support, Reading First and AB466/SB472 Institutes; recruited, hired, scheduled, monitored, and evaluated up to 600 seasonal instructors for statewide five-day, 40 hour professional development institutes (Open Court Reading 2002 and HM Reading 2003) Scheduled and organized Training of Instructor workshops and served as Lead Instructor for HM Medallions Member of Development Team that produced and edited training materials for K-6 ELA state adopted programs Served as site-coordinator for institutes of up to 1,200 participants in various cities throughout California Scheduled and supported national presenters for state-wide Reading Lions Center events Utilized Mac Microsoft Office (Word, Excel, PowerPoint) and FileMaker Pro on a daily basis. 08/1981 to 06/1997 Classroom Teacher Company Name － City Provided instruction in multiple content areas to develop academic skills, differentiating as needed for GATE, struggling students, and English Language Learners Collaborated with fellow teachers and administrators on instructional practice Assessed, recorded, and communicated students' academic and social/behavioral progress Planned and coordinated out-of-classroom learning experiences such as field trips and science camp Collaborated with parents, psychologists, psychiatrists, educational therapists, and tutors to provide accommodations for students with specific learning disabilities or behavioral needs. Education 1983 Specialist Credential, Mild/Moderate, Coursework, CSU Sacramento, 1991-1995 Multiple Subjects Credential, CSU Sacramento, 1981 (Life credential granted 1976 Bachelor of Science : Anthropology University of California － City Anthropology Action Learning Systems, "Direct Interactive Instruction" Action Learning Systems, "Building Background for ELA/Math Common Core State Standards" SB 472 Training of Instructors, Lead Instructor, Houghton Mifflin Reading, Medallion Edition AB 1086 Training, Yolo County Office of Education, "The Structure of the English Language" CA Reading by Nine Conference, Los Angeles, "CA Reading/Language Arts Framework: A Teacher's Guide" Standards and Assessment Conference, Asilomar, "A Multi-Level Staff Development Model" Sacramento City Unified School District, "Reading Strategies for the Intermediate Grades" Davis USD, "Using Literature Circles in the Classroom" and "A Learning Journey: Organizing for the Possibilities" California Student Teachers Association, CSUS, "Using Short Stories in the Classroom" California Reading and Literature Project Academy, CSUS, "Connecting Art and Literature" and "WalkingInto Literature: Prediction Activities" CA Association of Independent Schools, "Creative Report Writing" and "Comprehension Strategies from the CA Literature Project" Interests Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, "Making It Work for English Learners" Michael Pressley, "Reading Comprehension" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, "National Reading Panel Symposium" G. Reid Lyon, "National Perspective on Improving Reading Achievement" Ed Kame'enui, "Effective Instructional Support Systems" Louisa Moats, "Morphology, Orthography, and Spelling" Isabel Beck, "Questioning the Author" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, "Strengthening Your Program for Gifted Students" Mel Levine, MD, "Cognition and Behavior" and "The Dimensions of Attention and Language as Prototypes" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996 Additional Information PROFESSIONAL DEVELOPMENT and SPECIALIZED TRAINING Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, "Making It Work for English Learners" Michael Pressley, "Reading Comprehension" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, "National Reading Panel Symposium" G. Reid Lyon, "National Perspective on Improving Reading Achievement" Ed Kame'enui, "Effective Instructional Support Systems" Louisa Moats, "Morphology, Orthography, and Spelling" Isabel Beck, "Questioning the Author" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, "Strengthening Your Program for Gifted Students" Mel Levine, MD, "Cognition and Behavior" and "The Dimensions of Attention and Language as Prototypes" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996 Skills academic, Arts, Art, coaching, CA, content, CSU, English, FileMaker Pro, focus, instruction, Instructor, Mac, materials, Math, Mathematics, meetings, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, internet search engines, Organizing, progress, Reading, Recruitment, Report Writing, research, Short Stories, Staff Development, Teacher, training materials, workshops

CONSTRUCTION WORKER Objective WEB DEVELOPER   Recent graduate and highly motivated 15 year veteran of the construction industry looking to build a new career in the web development field. Passionate about taking a vision and making it a reality. Seeking an entry level position with a respected company to polish the skills I gained while pursuing my degree and to develop new ones. Highlights Excellent problem solving skills Fast learner Experience working as part of a team environment Proficient in HTML, CSS, and JavaScript Ability to see how the smaller parts fit into the bigger picture Dependable Detail oriented Strong knowledge of multiple programming and scripting languages Skills Web Development   HTML XHTML CSS XML Scripting Languages   JavaScript ASP.NET ActionScript 3.0 PHP Programming Languages   Visual Basic C# Java Applications   Adobe Flash Adobe Photoshop Adobe Dreamweaver Microsoft Word Microsoft Powerpoint Microsoft Excel Microsfot Visual Studio Eclipse Relevant Experience While I have not yet had a chance to prove my skills on the job, some of the accomplishments I made while pursing my degree include: Developed a fully functional database driven e-commerce website with PHP/MySQL Developed websites that utilized JavaScript, Flash, ASP.NET, and Java Applets for interactivity and animations Developed an e-commerce site using a popular e-commerce platform Created business applications in VB.NET, C#, Java, and ActionScript Created a Black Jack game using Flash and ActionScript Work Experience 08/2006 to Current Construction Worker Company Name － City , State Calculated needed materials and estimated time to complete tasks Reviewed plans and requirements and translated those into goals Measured, fabricated, and installed various building materials Reduced job site errors and waste by implementing a more systematic and mathematical approach to the building process 05/2004 to 06/2006 Property Maintenance Technician Company Name － City , State Performed structural repairs and upgrades at multiple rental properties Ensured that the interior, exterior, and landscape of properties were clean and visually appealing Resolved tenant complaints in a timely manner 01/2000 to 03/2004 Painter Company Name － City , State Prepared surfaces to receive coatings in accordance to specifications Applied the appropriate primer coatings for substrate and finish Applied finish coatings in accordance with manufacturer and customer specifications Education and Training 2013 Bachelor of Science : IT - Web Multimedia and Animation Kaplan University － City , State , USA 3.43 GPA Member of National Society of Collegiate Scholars Coursework in : Foundations of Programming using Visual Basic Intermediate Visual Basic Programming Advanced Visual Basic Programming Foundations of Programming using C# Intermediate C# Programming Advanced C# Programming Foundations of Programming using Java Intermediate Java Programming Advanced Java Programming Enhancing Websites with PHP Interactive Scripting for Web Pages (JavaScript) Multimedia Scripting (ActionScript 3.0) Website Development Fundamentals of Web Graphics Data Structures and Algorithms Systems Analysis and Design Networking Concepts Project Management I

FINANCE MANAGER Summary Detailed oriented Finance Manager who is adapt at meeting dealership and customer expectations. A proven top producer track record of at least 15 years in the automotive and F&I department. Consistently exceed monthly goals by dealership. Top producer in all past dealership employment, while maintaining CSI scores above company standards. Excel at accurately and timely funding of both paper contracts and Econtracting. Well trained in menu selling of vehicle service contracts, maintenance, and aftermarket products. Compliant Skilled at tracking customer balances, approving loan applications, and verifying customer information. Specialize in establishing productive relationships with customers seeking finance options.  Looking forward to harnessing all existing skills and aligning it with a company that has long term success and upward mobility. Highlights Solid knowledge of financing procedures and credit options within the auto industry Ability to offer a variety of financing options to customers Adapt at effectively supervising smaller and larger staffs Ability to establish and maintain an updated customer database Proficient at working well independently and in a team environment Extensive internal and external communication and organizational skills Accomplishments Top Finance manager of the year for the past 2 years. 2002 salesman of the year 2003 Closer of the year, was presented with a Rolex watch Top producer from salesman to sales manager (can provide numbers for your review) Averaging $2,000 gross profit per unit sold Hit all mandatory penetrations every month. Experience Finance Manager , 08/2012 to Current Company Name － City , State Develop loan packages for lenders and maintain accuracy in all paperwork Analyze credit reports, verify customer employment, financial data and fiscal statements Offer vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products, extended warranties, complete explanation of manufacturer and dealership service procedures and policies Seek new lending institutions and maintain good working relationships to secure competitive interest rates and financing programs Maintain profitability of the finance department while controlling expenses and maintain an excellent customer satisfaction rating Submit paperwork to and obtain approval from finance sources on all finance deals Work with Sales Manager to secure a reasonable profit from every sale Check all paperwork for correct title, lien information, taxes, etc. Establish and meet monthly objectives Verify insurance with customers agents, obtain deposits, verify trade payoffs Negotiate with financial institutions to get deals financed and funded Prepare and submit DMV documentation Proficient use of auto dealer software such as KarPower, DealerClick, Reynolds & Reynolds Handle cash, checks and credit card payments for in house financing as well as daily transactions Understand and comply with federal, state and local regulations that affect new and used-vehicle and finance departments preformed administrative functions such as handling phones, filing, faxing copying and data entry Prepare contracts and Warranty forms Facilitated DMV Paperwork Products sold included alarms, lojack, warranties, maintenance Contracts, fuel savers etc. Familiar with loan structures, rates, and bank programs. FINANCE DIRECTOR/SALES MANAGER , 09/2006 to 07/2012 Company Name － City , State Top nationwide numbers on both the sales desk and in finance. Established and maintained monthly forecasted income, penetration levels, and customer satisfaction index (CSI) scores Oversaw dealership's customer loan origination and approval process while maintaining strong relationships with prime and subprime lenders Generated monthly, quarterly, and year end reports Ensured that all dealership processes and procedures were followed Analyzed credit reports, verify customer employment, financial data and fiscal statements Offered vehicle financing and insurance to customers and provided them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies Maintained profitability of the finance department while controlling expenses and maintain an excellent customer satisfaction rating Established and maintained good working relationships with several finance sources, factory and otherwise Submitted paperwork to and obtain approval from finance sources on all finance deals Checked all paperwork for correct title, lien information, taxes, etc. Established and met monthly objectives Verified insurance with customers agents, obtained deposits, verified trade payoffs Negotiated with financial institutions to get deals financed and funded Prepared and submitted DMV documentation Proficient use of auto dealer software such as KarPower, DealerClick, Reynolds & Reynolds Understood and complied with federal, state and local regulations that affect new and used-vehicle and finance departments Familiar with loan structures, rates, and bank programs. Managed finance department  Responsible for dealership being contractually and legally compliant Worked directly with the Manufacturer to insure compliance training was implemented Compliance with all DMV contract law Implementing and training finance staff while maintaining an incredible profit center for the dealership. Sales Manager , 05/2001 to 09/2006 Company Name － City , State High volume dealership selling 250-300 cars a month. Managed a team of 6-8 salesman, motivated, trained, and set goals. Forecasted goals and objectives for the department and strived to meet them Established recommended sales and profit objectives Established personal income goals that were consistent with dealership standards of productivity, and devised a strategy to meet those goals Stayed abreast of incoming inventory, features, accessories, etc., and how they benefit customer Attended managers meetings and training as requested Reviewed and analyzed actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively Knowledge of all federal, state and local laws which govern retail auto sales Interacted with all departments to realize customer satisfaction goals Recruited, hired,managed, and monitored the performance of all vehicle sales employees Supervised the efforts of a salesperson to enhance the image and customer satisfaction ratings of the dealership Monitored and analyzed salespeople's performances Assisted salespeople closing deals Communicated with salespeople to ensure that dealership policies and procedures a were understood and followed Maintained a timely owner follow-up system Owner/CEO , 07/1995 to 05/2001 Company Name － City , State Founded and successfully developed a mid-level nutritional internet business Marketing and Advertising Performed accounting functions; accounts payable, accounts receivable, invoicing, monthly account reconciliation, and bank deposits Web-Site Development Handled all bill collections and credit inquiries Arranged and conducted staff meetings Managed all employees and staff Domestic & International Shipping/Packaging Responsible for maintenance of equipment and company vehicles. Skills Career minded personality with expertise in sales and management.  Strong communication and customer service skills. Experience in creating a positive sale environment.  Finance Director experience, strong attention to detail and follow up skills.  Administrative duties, preparing contracts, account reconciliation, accounts payable/receivable, credit, e-commerce, invoicing, marketing, windows applications, organizational skills, public relations, web-site development, web marketing. Education Business/Marketing Business/Marketing Business Administration , 1985 Coeur d'Alene High School Business/Marketing Business/Marketing Business Administration Business Administration Business/Accounting , 1987 North Idaho College                 Business Administration Business/Accounting Business/Accounting Trend Business College Business/Accounting Graduated with Honors

ADMINISTRATION OFFICE ASSISTANT Summary Enthusiastic student-teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers administration, and others. Effective at providing quality instruction and fostering a positive working environment with excellent interpersonal and organization skills. Highlights Communication: Speaks effectively, articulate, concise, listens attentively, can think on my feet, feels confident talking to people, persuades others, provides feedbacks, openly expresses ideas Interpersonal: Motivates others, understands others, works well with others, supportive, cooperative, counsels, and accepts responsibility Management: Leads others, makes decisions, takes charge or initiative, can teach or mentor others Organizational: Punctual, multi-task, meets deadlines, sets goals, manages projects Computer: Mastery of Microsoft Office Programs (Excel, Word, PowerPoint, Outlook), Ability to work with several operating systems Attention to Detail: Produces work that is neat and attractive, ensures that tasks are all done Flexible: Willing to try new things, able to work on schedule, interested in improving efficiency on any task Calm under pressure Decisive Curriculum development Organizational development knowledge Member of Portland Helping Hands and Family Homeless Shelter Accomplishments Rota High School, 2009-2013: Class Valedictorian, National Honor Society President, Youth Advisory President, Anti-Bullying Campaign President, Take Action Youth Advocacy Member, Junior Achievement Program Public Relations Officer, Army JROTC Company Commander, Won Most Outstanding Female Graduate, and Leadership Award Founded and led a comprehensive after school enrichment program at Rota Elementary School: "The Reading Bridge Project" University of Portland Student, Class of 2017. Elementary Education Major. Army ROTC, and Kappa Delta Pi (Education) Honor Society Officer. Led 3 Summer Camp Programs, and student teach in 3 schools at the Portland District Experience Administration Office Assistant 06/2010 to 08/2010 Company Name City , State (Summer Job) Worked with the Director of the Cultural Affairs department in filing papers, answering phone calls, assisting on historic preservation projects, working with clients, and educating young students about the importance of preserving the island's culture and language. 2. Department of Public Safety (Rota, M.P., 96951, Songsong Village, District 3, CNMI) Administration Office Assistant and Public Safety Trainee 07/2011 to 08/2011 Company Name City , State Assisted on paper works with public safety, arranged meetings, answered phone calls, filed paper works, assisted on traffic, worked with police officers on radar speed detection on highways, patrolled around the island for any vehicles not conforming to the law, had CPR training, worked with fire department on fire safety rules. 3. Northern Marianas College Internship Program (Rota, M.P., 96951, Highway, CNMI) Nutrition and Agriculture Internship Trainee 07/2012 to 08/2012 Company Name City , State (Internship Program) Trained under the nutritional program with food safety and healthy diet, assisted on presentations for children about nutrition, made healthy ice cream and beef jerky to distribute to the community, taught the community about different types of healthy cooking methods, went around the island to visit farmers who are having problems with crops, educating farmers as to how to maintain their soil, studying the different diseases of plants and ways to identify symptoms, presented the importance of agriculture to the community. 4. Cooperative Education Program Workforce (Rota High School, M.P., 96951, Songsong Village, CNMI) Teacher Aide for High School students COOP Program Trainee 02/2013 to 09/2013 Company Name City , State Assisted in tutoring students who are below average, worked with teachers on projects and plans to help improve both math and English departments, made assignments to help students practice their skills, made educational games, worked with SPED students, assisted on parent/teacher meetings, and joined hand in hand with teachers and staff to evaluate the progress of students throughout the school year. Student Activities Office Assistant 08/2013 to 12/2014 Company Name City , State Helped organized activities in the University's Campus. Worked with other Universities to create combined events. Assisted clubs and organizations for sponsored activities volunteering opportunities Education High School Diploma : General 2013 Rota High School City , State Bachelor of Arts : Elementary Education 2017 University of Portland City , State University of Portland Student. Majoring in Elementary Education, Class of 2017. ARMY ROTC. Kappa Delta Pi Honor Society Officer. Affiliations Portland Helping Hands and Family Homeless Shelter Skills Public Speaking, Student Involvement, and Organizational

ASSISTANT TEACHER Summary Energetic Childcare Provider with 7+ years working with children in settings such as a day care center, in home nanny, and elementary schools. Works well as part of a team while following all teacher-driven directives. Proactive and self-sufficient in creating innovative ways to deliver curriculum. Skills Positive reinforcement methods Professional babysitter and nanny Qualified tutor Understands developmental disorders Active listener Infant, toddler and preschool curriculum expert Skilled in working with special needs children Reliable and punctual Friendly Cheerful and energetic Behavior management techniques Playful Engaging Active listening Arts, crafts and games Calm under pressure Self-motivated Certifications First Aid, CPR, and CPI Certified. Experience 04/2016 to Current Company Name － City , State Promoted good behavior by using the positive reinforcement method. Taught basic education principles while complying with IEP and ARD goals. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Administered medication and minor first aid to sick and injured students. Maintained a child-friendly environment by allowing frequent access to outdoor activities. Addressed behavioral and learning issues with parents and daycare management staff. Engaged with children individually to meet their emotional and physical needs. Sparked imagination by helping children discover new things each day. 09/2015 to 04/2016 Assistant Teacher Company Name － City , State Promoted good behavior by using the positive reinforcement method. Promoted language development skills through reading and storytelling. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Relieved the head teacher and toddler teacher. Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces. Organized small groups of children while transitioning to and from outdoor play. Administered medication and minor first aid to sick and injured students. Dressed children and changed diapers. Communicated regularly with parents about daily activities and behaviors. Offered parents detailed daily reports that outlined their child's day. Maintained a child-friendly environment by allowing frequent access to outdoor activities. Addressed behavioral and learning issues with parents and daycare management staff. Engaged with children individually to meet their emotional and physical needs. Sparked imagination by helping children discover new things each day. Encouraged child involvement in classroom experiences. 09/2016 to 09/2017 In Home Nanny Company Name － City , State Organized activities that developed child's physical, emotional and social growth. Redirected child to encourage safe, positive behaviors. Physically and verbally interacted with child throughout the day. Made nutritious snacks and meals for child. Established and maintained a safe play environment for the child. Monitored child's play activities to verify safety and wellness. Taught child personal care behaviors, including toilet training and feeding. Education and Training 2013 High School Diploma Crossroads College － City , State Skills Being able to work as a a team to help de-escalate situations.

CHEF Summary Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. I am highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.Adaptable warehouse picker with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. I am also familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Highlights Fast learner Friendly Communication Skills Computer Skills Customer Service Skills Leadership Skills Organizational Skills Research and Planning Skills Interpersonal Skills Safety-oriented Neat, clean and professional appearance Comfortable standing for long time periods Shipping and receiving skills Reliable and punctual Accomplishments Obtaining Raises at previous Jobs and working in different departments within the company. Obtained my high school diploma. Attending and completing various college courses. Experience CHEF December 2015 to Current Company Name - City , State Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Warehouse Picker/Stocker April 2015 to August 2015 Company Name - City , State Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Supervised material flow, storage and global order fulfillment. Unloaded, picked, staged and loaded products for shipping. Crew member March 2013 to December 2013 Company Name - City , State Dairy Queen - Gainesville, Florida. I've done everything from opening the store with one other co worker at 8 am in the morning to closing the store at 11 pm. almost every night. I've also worked several double shifts throughout my time there. My experience is generally cashier & line cook customer service based. Daily cleaning duties Education Associate of Science : Medical Coder and Billing , 2015 Santa Fe College - City , State , United States of America Medical Coder and Billing. Health Information Management. 3.7 GPA. Earning my certification. High School Diploma : General , 2011 Buchholz High School - City , State , Alachua Obtained my High school diploma in 2011. Skills Warehouse worker, Cashier, Line Cook, Closing, Communication Skills, Interpersonal Skills, Customer Service Skills, Leadership Skills, Organizational Skills, Fast learner, Research, Very Friendly, Adaptable.

SR. PROJECT MANAGER Profile Information Technology Professional with a diverse background and 10+ years of progressive experience as an: experienced IT professional consistently delivering exceptional vendor solutions, third party development resources, project resources and program management results. Proven track record and experience with multiple large full-scale, full life cycle implementations, managing both functional and technical teams while provide operations and maintenance support in achieving corporate goals Core Qualifications Web content management Business case development Leading execution and delivery Vendor management Contract negotiations Product Roadmaps Financial management Sustainable applications management Internal and External Communication Strong analytical skills Cross-tier components implementation Project management Information security Document management Testing Excellent problem solving skills Content management systems Technical Skills Skills Experience Total Years Last Used Windows, VMWare, SQL, Mobile Development Professional Experience Sr. Project Manager 08/2012 to Current Company Name City , State Responsible for software lifecycle in the Cloud Realization group Manages multiple projects that involve planning, development of business and technical requirements, testing, deployment, and operational support of new products and features for AT&T's Cloud Services Leads cross-functional project team meetings, coordinates resources, facilitates communication with stakeholders, and drives project tasks, issues, and action items to completion or resolution Develops and manages detailed project documentation including project timelines, leadership status reports and presentations, issues logs, and meeting minutes Consults directly with clients on business goals, tools, strategy and best practices for software development Participate in consulting engagements with vendors (SOW, RFPs). Responsible for project discovery and planning all aspects of AT&T Cloud environment project budgets and financials Responsible for all aspects of pre-production lab planning, testing, deployment, and scheduling for AT&T Cloud Services projects. Manage all internal and external communications to project team members on project scope. Improved efficiency and process with change management, reducing network latency issues and providing increase response time to identify and fix network errors. Create detailed MS Project plans for project releases to tracked and meet release timeline objectives are met and avoid unplanned risks. Provide advice and guidance in implementing IT security policies and procedures in the development and operations of network systems, telecommunication systems, wireless (Wi-Fi) integration and security, personal computing, video-conferencing, infrastructure software and server support Create onboard processes for internal and external vendor management system Provide leadership and formulated action plans to detail roles and set clear expectations among stakeholders. Maintain SharePoint and Wiki sites with detailed project documentation. Healthcare Training NCO 05/2010 to Current Company Name City , State Georgia army national guard Healthcare Training Non-Commissioned Officer (NCO)/68W Ensure all clinical procedures; such as physical exams, immunizations, triage, IV therapy, collection and preparation of lab samples for analysis are executed according to federal guidelines. Provide case management for injured soldiers Train and mentor soldiers to administer first-aid treatment and life-support care to sick or injured persons in pre-hospital setting, for 78 Troop Command, according to HIPPA guidelines. NREMT-B certified # E2043432 BLS Instructor certified #08130190094. Implementation Engineering Manager Company Name City , State Managed 3G Engineering teams schedules and implementation of cell tower upgrades and downgrades, along with assisting in LTE projects in Atlanta metro area. Managed changes to scope and priority and evaluating impacts to project timelines due to unplanned changes Formulated action plans to address unforeseen delays to minimize the impact to project completion Provided leadership to project team members to ensure role clarity and expectations Developed project documentation including timelines, project meeting minutes, escalation and jeopardy notifications, and action items. Project execution: coordination of all activities, schedule with appropriate engineering work groups, provide regular updates using proper tools for internal and external project stakeholders. Project Manager III 10/2011 to 04/2012 Company Name City , State Accountable for planning and managing Network Infrastructure projects in support of GE Technical Services Group (TSG Group). Managed internal workgroups and resource allocations to ensure that project budgets averaging 4Mil+, risks and scope remained consistent. Responsible for network integration of sites acquired by GE; bringing sites up to GE standards - led up to 14 multiple PMO projects simultaneously and globally (Americas, UK, Algeria) managing resource labor/tasks, collaborating with Procurement/Sourcing to make purchases, keeping schedules/timelines, mediating project issues/risks Drove $1mil+ technical refresh project for the Nuclear business division - switches, routers, able/wiring, APs - project was used to define process for future tech refreshes Led multiple parallel tracks in transformative initiatives that include development and deployment of technical solutions - LAN, WAN, VLAN, WLAN, Juniper Firewalls, Cisco devices, Cisco Tandberg TelePresence, VoIP and working with local electrical companies (LEC) to install IP circuits Led firewall implementation; project consisted of analyzing network traffic and implementing lockdown policy to improve network security Day to day management and oversight of implementation and execution efforts for all TSG managed global infrastructures including - project planning, developing requirements, documentation, scheduling, communication, issue resolution and overall leadership of the engineers implementing the various tasks involved with bringing new global applications into GE's global infrastructures in the U.S., Asia/Pacific, and Europe/Middle East. Collaborated on 3rd party vendor installations for video network implementations Performed business analysis duties to gather preliminary requirements to work toward project-end solution Network & RCDD Engineers and Project Team. IT Project Manager 05/2000 to 12/2009 Company Name City , State Managed all aspects of infrastructure/network project management needs for client base Oversaw 15+ IT projects with circuit and hardware installation. Acted as a liaison between both internal and external clients, and technical staff such as access delivery, provisioning and equipment vendors Eliminate duplication and simplify processes and created escalation path to eliminate/reduce delays. Tracked all milestones associated with project lifecycle, from pre-sales RFP advisement to post-sales turn-up scheduling and first invoice billing. Managed all data and wireless products, VoIP, Sprintlink Frame Relay, Frame Relay, Dedicated IP services, DSL, 3G and 4G products Managed all voice services such as knowledge of T1, T3, DSL, X.25, SIP trucking and Frame Relay services. Escalated when needed to iLEC and CLEC providers to ensure timely local loop delivery. Education Master of Business Administration 2017 WALDEN UNIVERSITY City , State Project Management Certificate Course 2011 Clayton State University City , State Bachelor of Business Administration : International Business Marketing 2004 American American Intercontinental University City , State International Business Marketing Skills LTE, Cell Tower, LAN/WAN, Ethernet, 4G, VMware, NetApp, F5, 3G, advisement, APs, army, billing, budgets, business analysis, Business case, case management, change management, Cisco, hardware installation, network systems, consulting, Contract negotiations, client, clients, delivery, documentation, DSL, Compliance, Financial management, Firewalls, firewall, first-aid, Frame Relay, Product life cycle, SDLC full life cycle, functional, HIPPA, immunizations, Information Technology, Instructor, IP, LAN, leadership, life-support, managing, meetings, mentor, access, MS Project, SharePoint, network integration, network security, Network, policies, presentations, processes, Procurement, program management, Project Management, project planning, RFP, routers, sales, scheduling, software development, strategy, switches, T1, telecommunication, therapy, triage, upgrades, Vendor management, video, video-conferencing, Visio, VoIP, WAN, wiring, X.25,

DIRECTOR OF DEVELOPMENT Professional Summary Real Estate / Development / Construction Executive Versatile executive with 38 years experience in the real estate and construction industries possessing a combination of hands on technical experience coupled with strong organizational and leadership skills to manage project teams from concept to completion. Honest and thoughtful style results in loyal teams that work toward a common goal. Strategic thinker and planner with analytical skills and proven aptitude to manage complex and numerous projects and coordinate the efforts of corporate departments, landlords, designers, consultants, and contractors to turn over successful projects. Honest and pragmatic approach to conflict resolution and problem solving. Immense pursuit and tireless effort to produce successful and timely results. Strong real estate aptitude allows for thorough Due Diligence and market analysis, for contract, purchase and lease administration. Commercial and Residential project management - Development - Estimating - Budget Preparation and Implementation - Profit & Loss responsibility - Value Engineering - Cost Control - Team Building - Employee training - Site Selection -- Land Use Entitlement - Permitting - Design and Plan Review - Bidding and Negotiation - Purchase and Lease negotiation - Purchase, Lease and Contract Administration Construction Manager familiar with preparing and negotiating contracts with clients and suppliers. Innovative Construction Manager adept at finding engaging ways to motivate construction teams to exceed expectations and maintain high standards. Skills Work History 05/1999 to Current Director of Development Company Name – City , State Management of multiple projects in Georgia and Florida ranging to 3/4 million square feet annually Management of construction of high end health club facilities ranging to $10 million each Management of a remote corporate office, including budgets ranging to $60 million, 5 employees Management of Construction Managers, designers, consultants, contractors, Landlords Site analysis, purchase and lease negotiation Due Diligence, entitlement processing, permitting Reporting to corporate office and departments, project schedules, progress and coordination of FF&E Led the company for projects completed and cost control Initiated the interior and exterior branding graphics. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Assisted the operations group with warranty service repairs. 06/1996 to 05/1999 Construction Manager Company Name – City , State Management of multiple Motel projects throughout the United States, ranging to $4 million Management of 4 Construction Managers in field operations Management of construction training seminars for employees, designers and contractors Site evaluation, coordination of design, permitting, budgets, negotiation with contractors Reporting to corporate office and departments, project schedules, progress and coordination of FF&E. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. 12/1992 to 06/1996 Construction Manager Company Name – City , State Management of Landlords and General Contractors in the construction of approximately 45 retail stores per year throughout the Southeastern United States. Reporting to corporate office and departments, project schedules, progress and coordination of FF&E. Coordinate with marketing, merchandising and turnover to operations. Reviewed plans and specs during the schematic design of pre-construction. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Oversaw the entire building turnover process, while enhancing communication between all construction management. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. 02/1989 to 12/1992 Construction Superintendent Company Name – City , State Supervised construction and remodel of retail and restaurant projects, ranging $200 thousand - $4 million. Design Craft Properties. 02/1986 to 02/1989 Owner Developer Company Name – City , State Full responsibilities of operating a single family home building company. Successfully completed the development of two multi-unit subdivisions and over 100 single family homes. 06/1983 to 02/1986 Construction Superintendent Company Name – City , State Managed construction and turnover of single family custom homes. Managed construction of commercial office facilities. 10/1980 to 06/1983 Carpenter / Foreman Company Name – City , State Carpenter and Carpenter Foreman on heavy industrial projects in Wyoming, Tennessee and South Carolina. 08/1975 to 10/1980 Draftsman / Field Service Supervisor Company Name – City , State Design and drafting of air structures and dome roofs. Field service to owners in the assembly and erection of air structures and dome roofs. Education 5 1975 BS : Building Construction Design and Technology Eastern Kentucky University - City , State Building Construction Design and Technology Building Construction Trades Certificate Skills assembly, branding, budgets, Carpenter, cost control, drafting, Due Diligence, graphics, marketing, merchandising, office, negotiation, operations Management, progress, Reporting, retail, seminars

TEACHER Summary Child care professional with background as a Family Support Specialist and a Teacher looking to join a growing and service-driven organization. Highlights Detail oriented Skilled multi-tasker Deadline- driven Fast Learner Culturally sensitive Effective communicator Accomplishments Received a Certificate of Appreciation for dedication of service and outstanding performance in August 2004. Received a Certificate of Completion at Los Angeles Southwest College. Experience Teacher 08/2014 to Current Company Name City , State Provide children ages 3 to 5 years old with a learning environment and experiences which help them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development. Promote family engagement in the child's education and well being. Provide training and guidance for parent and other classroom volunteers. Make a minimum of two home visits with each child's family and hold a minimum of two parent conferences each year. Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program Assist with transition to kindergarten or other child care or school placement. Prepare and maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations. Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed. Carry out authorized emergency and safety procedures and administer first aid. Comply with State of California Health and Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute policies and procedures, and other applicable state and federal regulations. Home Visitor 09/2008 to 06/2014 Company Name City , State Identified, recruited and enrolled families for participation in the HS Program. Worked with a caseload of ten (10) to twelve (12) families by going to the family home every week for at least ninety (90) minutes per family per week. Consulted with families and staff in identifying a family's or child's challenges/needs; explores solutions; Worked with parents to develop weekly home visits and weekly activity plans based on each child's assessment and identified family needs; Planned, participated and implemented socializations twice a month. Worked with parents to establish a Family Partnership Agreement and assists them in attaining established goals. Fostered the view and practice in parents that they are their child's first teacher and reinforced this concept with practical suggestions, Acted as a liaison and advocate between community resources and HS families; Helped families as necessary to arrange and keep medical and dental appointments as required by HS; Performed other duties as assigned. Youth Counselor/ Family Support Specialist 06/2004 to 09/2008 Company Name City , State Recruit and enroll families into the program. Developed and maintained meaningful, productive relationships with providers and families. Secure informed consent for family participation in program evaluation. Conduct periodic home visits to assess family resources and needs. Refer and link children and parents to needed services. Maintain enrollment throughout the program year through various recruitment strategies. Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and families. Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children. Collaborate with staff to facilitate children's transitions. Assist with outreach to families and recruitment of infants and children with disabilities into the program. Collaborate with Mental Health Specialist (MHS) or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed. Participating with Early Education Expert to lead teams of education, family support, and other support staff (i.e., mental health, disabilities) to plan and implement targeted and intensive interventions for children displaying challenging behaviors Communicate with education and care staff regarding infant/child's progress in the classroom. In collaboration with the classroom teacher, implement protocols to follow up on. Program worker 06/2002 to 09/2004 Company Name State Assist the program director in supervising and instructing youths at the program. Ensure that health information are up to date. Maintain proper control in a suitable and safe environment in assigned areas. Participates in staff development and trainings. Maintain records and document services in a timely manner. Enter service data into management information system. Participate in the local and statewide evaluation, and ensure compliance with the state policies. Attend family support team meetings, staff meetings, staff trainings, collaborations, and planning meetings. Prepare periodic progress reports (weekly, monthly as required. Education Child Development Site Supervisor's Permit. : Child Development 2012 South West College City , State , United States Of America Bachelor of Arts : English Language 1999 University of Jos City , State , Nigeria Skills Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching and Computing.

EXECUTIVE CHEF Summary Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in menu planning using seasonal ingredients and a passion with cooking from scratch. Skilled in staff training and development. Previously managed more than 20 employees and organized small and large scaled events, including weddings and banquets. Highly dedicated in career growth. Highlights ServSafe certified Quick problem solver Strong work ethic Results oriented Skillful menu development Kitchen management Food Standards enforcement Experience with catering and events General knowledge of computer software High level of aesthetic and culinary execution Honest, trustworthy and punctual Knowledge of assigned diets Knowledge of inventory practices Management and leadership experience Strong client-interaction skills Strong time management skills Works well as a part of a team Energetic, friendly and enthusiastic Accomplishments Developed popular daily specials with locally sourced ingredients. Instructed chefs in the preparation, cooking, garnishing and presentation of food. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other events. Featured in Plate Magazine Guest Chef at the Northern New England Home and Garden Show Meet the Chef Series Taught Cooking Matters Classes Experience 09/2007 to 02/2015 Executive Chef Company Name － City , State 2007 rounds chef 2009 promoted to sous chef 2011 promoted to executive chef Meets all timelines for menus and ordering. Create a farm to table culture in the café at Saint Joseph's College by utilizing the college's farms produce and livestock as well as creating business relationships with local farms, artisans, and other family owned companies Create weekly menus based on seasonality Takes over the ownership of the kitchen. Hires, trains, and supervises the daily conduct of the Chefs and Sous Chefs. Prices all menu and catering items, specifying portion and prep quantities while adhering to food, and sustainability guidelines. Maintains and monitors kitchen payroll in conjunction with business forecasts and the budget. Ensures that food cost meets budgetary goals each week in all operations by establishing purchasing specifications, product storage and usage requirements and waste control procedures. Reviews catering portions and pricing quarterly, suggesting changes and monitoring waste from events Catered special events for the board of the college, weddings, and other events from 10-1200 people Uses a variety of high quality food items that are creatively well prepared, presented and flavorful in a cost effective manner in the Cafés and catering. Works with management team to ensure that all display, catering and café service and culinary set up meet specific account standards. Prepares a well balanced menu that meets the cultural and dietary needs of the Café guests. Meets and exceeds the expectations of the customer's perceived value. Knowledge of multi ethnic cuisines Knowledge of gluten free, vegan, and other allergen restrictive preparations. 06/2006 to 01/2008 Line Chef Company Name － City , State Prep food for the kitchen Create Specials for the dinner and lunch menu Cooking food for large banquets including weddings and other functions up to 300 people In charge of training new cooks Cook breakfast, lunch, and dinner Clean the kitchen in detail Gained knowledge of building each dish from scratch. 07/2005 to 10/2006 Line Cook Company Name － City , State Prep food for the line Cook everything from appetizers to fried food, to the main dishes In charge of creating my own specials every day In charge of closing the restaurant Clean the kitchen in detail In charge of training new cooks Developed strong multi-tasking skills by working alone in a busy kitchen. 10/2004 to 04/2005 Line Cook Company Name － City , State Prepped food for line. Cooked appetizers, soups, sandwiches, and all fried foods. Detail cleaned the kitchen. Developed strong communication skills by working in a high pace kitchen environment. Education 2004 Associate of Arts : Culinary Arts Southern Maine Community College － City , State Culinary Arts Skills Strong communication skills, special events, multi-tasking, pricing, purchasing, quality, devoted to sustainability, allergen awareness, multi-ethnic cuisines Professional Affiliations Member of American Culinary Federation Member of Share Our Strength Taught Cooking Matters Classes Featured in Plate Online Magazine Guest Chef at the Northern New England Home and Garden Show Member of Farm to Institution New England

SOCIAL ENGAGE SALES Summary My Current role represents Komli's entire social media business across Thailand. I take Komli's social offerings to brand and performance advertisers as well the regional/local agencies. This is involve going to market with social advertising options across Facebook, Twitter and other social partnerships that Komli brings to market. It also involves demonstrating the use of Komli's technology offerings across social and how they benefit customers in the long run. I am not only be directly responsible for the team's targets, growth, retention etc. but would also be involved in delivering platform demonstrations to agencies and clients, signing long-term tech and advertising contracts, organizing and executing trainings and orientation for clients. Key success metrics are hitting the quarterly target, retaining existing clients, ensuring personal and professional growth of their direct teams, regional reporting and management Highlights Skills: Presenting and speaking  Educating and training  Platform and operational expertise Sales and marketing Social Media understanding Setting and achieving targets Pipeline and sales planning Account management and support Leadership Mentoring Team-work Business planning Sales Relationship building Management Communication Proactive approach Problem solving Experience Social Engage Sales 01/2015 to Current Company Name City , State The Technical Account Manager directly manages a portfolio of clients that are using the social media ads management platform.  The key metric for success is the amount of media spend in the system and other softer metrics like number of features used and success on the KPI's the client is trying to achieve from the platform.  The Account Manager will play an integral role in recommending and implementing strategies for meeting client goals. This individual will drive renewals and retention. This position is responsible for customer on-boarding, implementation, account growth, technical support and account success.      Key Responsibilities:Conduct the one month orientation training sessionsProvide the service levels for clients documented on the service level agreements Daily account and customer relationship management and provide technical support for all assigned clients   Assist in product trainings and perform Quarterly Business reviews as needed  Act as a liaison between internal teams to ensure customers' needs are being met   Understand customer usage and provide best practices support to encourage that the platform is being used to the optimum  Reviews client accounts and other reports to determine needs/priorities for clients and engage in regular proactive service management discussions  Enhance client relationships  through  extensive knowledge of  client's marketing goals and through personal and face-to-face interactions  Identify and communicate up-sell opportunity within each account   Deliver satisfied customer relationships that result in references, case studies, and  renewals Get client feedback to advise on the product road map  Communicate consistently with customers throughout the contract lifecycle, escalating important issues where needed    Senior Sales Manager 01/2014 to 12/2014 Company Name City , State Vserv.mobi ( Singapore limited)-Follow the process as outlined  by VP (Vikas Gulati). Weekly reports and detailed pipelines to be updated on weekly basis. List of accounts / agencies to be managed . Weekly Review Call-Managing Unilever , OMD and the rest of local account from regional and Thailand perspective-Follow the process outlined by VP and will do weekly pipeline to give clear status on allccounts… Need to make sure that the company revenue on track to hit brand business towards US$200K as outlined AOP numbers . Sales lead 08/2011 to 01/2014 Company Name City 1.Vserv.mobi ( Singapore limited) Follow the process as outlined below by VP. Weekly reports and detailed pipelines to be updated on google docs on weekly basis. List of accounts / agencies to be managed. Weekly Review Call Managing Unilever , OMD and the rest of local account from regional and Thailand perspective Follow the process outlined by VP and will do weekly pipeline to give clear status on all accounts.. Need to make sure that the company revenue on track to hit brand business towards US$ 200K as outlined AOP numbers. Develop and cultivate leads for the sales pipeline Assess potential business deals, negotiate favorable terms, and gain commitment Generate sales leads through personal, professional & external networks Present, negotiate and sell Online Media's products to prospective agency and direct clients, typically pitching to executives, media planners and marketing managers Establish, develop and maintain business and social relationships with current and potential clients Participate in promotional events such as trade shows and seminars Work with other members of the regional team to anticipate and respond to a variety of business needs. Business Development Consultant 01/2011 to 07/2011 Company Name City Identify & qualify new software opportunitiesfor Oracle - Consult with C-level executives to determine their business issues & Engage with Oracle team provide the best engineered solutions. Cooperate with Account Managers & Partners to close projects - Create Account plans to ensure the Target achievemen - Contribute to revenue generation for database license business - Build and maintain effective customer & partner relationships - Promote Oracle technology product through events, webcasts and phone calls - Host events for Oracle Thailand Technology team. Education BBA : Marketing Management 2011 Assumption university City , State , Thailand Marketing Management High School Diploma Assumtion University Bangkok, Bangkok, thailand Matt-Sci, 2006 Hadyai vittayalai school - Hadyai, Songkla, Thailand Skills agency, C, clients, database, Managing, marketing, networks, Oracle, sales, seminars, phone, trade shows

CAD/GIS DESIGN SPECIALIST Summary A diverse Construction Superintendent/Project Manager with 20+ years of experience in construction project management, construction supervision, building/construction inspection, drafting and surveying. Accomplished in new and remodel of commercial, residential, multi-family, utilities and heavy civil construction. Team player and problem solver with excellent communication and versatility that will be beneficial and profitable to operations. Highlights Permit processing Baseline schedules creation Building codes and regulations Blueprint fluency Safe job site set-up Residential and commercial construction specialist MS Office proficient Superb management skills Project budgeting Results-oriented Experience CAD/GIS Design Specialist Dec 2014 to Current Company Name － City , State Transfer AutoCAD data for water, sewer, and irrigation as-builts into city GIS database using ArcGIS. Prepare and plot detailed maps of project sites for the use of planning and presentations. Implementation of CADD drafting standards. Construction Layout Manager Apr 2014 to Jul 2014 Company Name － City , State Oversaw day to day field operations on layout of concrete, asphalt, and utility construction using GPS. Responsible for scheduling of the entire companies layout needs. Responsible for ordering all layout materials and maintaining equipment. Calculations of field layout utilizing Topcon 3D Office software, AutoCAD, and MicroStation. Achievements as Construction Layout Manager: State of Illinois - Willard Airport, Champaign, IL, - Parking lot rehab - $841,000 State of Illinois - I-74, Champaign, IL - 4 miles of median ditch work - $1,250,000 Danville Public Schools - Danville, IL - Rehab 4 parking lots - $765,000. Traveling Construction Superintendent Construction Jan 2014 to Feb 2014 Company Name － City , State Supervised, directed, scheduled and coordinated work with sub-contractors to complete all tasks needed to complete construction of Liquefied Natural Gas / Diesel Gas fueling stations. Worked with project managers, architects/engineers, owners and sub-contractors on schedules, change orders, RFI's, and pay app requests. Assisted in estimate of new Compressed Natural Gas fueling station in Rosenberg, TX for Trillium CNG. Achievements as Construction Superintendent: Blu LNG - Lamar Ave., Memphis, TN - Natural Gas Fueling Station - $1,750,000 Blu LNG - Brooks Rd., Memphis, TN - Natural Gas Fueling Station - $1,750,000 Trillium CNG - Patton Rd., Rosenberg, TX -Compressed Natural Gas Fueling Station - $890,000 Project Manager Apr 2013 to Nov 2013 Company Name － City , State Planned, managed, coordinated, budgeted, and supervised construction projects from early development to completion. Liaison between the construction team, architects, designers, owners and stakeholders of the project to facilitate communication, decision making and problem solving. Estimated price proposals and change orders for projects using eGordian software. Managed and scheduled projects with Microsoft Project Executed contracts and work orders between general contractor and sub-contractors for new construction and remodeling projects. Worked with architects/engineers, owners and sub-contractors on estimates, schedules, RFP's, RFI's, product specifications and product data submittals, shop drawings, change orders, pay app requests, punch lists, job closeout and as-builts. Achievements as Project Manager: University of Illinois - Roger Adams Laboratory – Bathroom Remodel - $117,000 University of Illinois - Labor and Employment Relations – Office renovation phase I – $94,000 University of Illinois - Labor and Employment Relations – Office renovation phase II – $107,000 University of Illinois - Memorial Stadium – Replace Entrance Doors on the east side – $275,000 University of Illinois - Personnel Services Building – Office remodel - $193,000 University of Illinois -Foreign Language Building – Window and office repair – $129,000 University of Illinois – Crop Science Storage Building –New 66'x160' pole barn - $225,000 Champaign Park District - Virginia Theater – Remodel of Projection Room - $179,000 Building Inspector Oct 2006 to Apr 2013 Company Name － City , State Perform plan reviews, calculate building/electrical/remodeling permit fees, and process permit applications. Schedule and perform inspections. Responsible for enforcement of The International Building Code, the International Residential Code, and the National ElectricalCode in commercial, single-family and multi-family new construction and remodeling projects. Perform the daily inspections and documentation of all new subdivision construction as well as erosion control (SWPPP and MS4) compliance. Achievements as Building Inspector : Burger King - $2,200,000 Cold Stone Creamery - $475,000 Savoy 16 - IMAX theater - $10,000,000 Buffalo Wild Wings - $2,550,000 Wal-Mart Remodel - $3,000,000 Trinitas Ventures - Village at Colbert Park multi-family housing 208 units - $12,000,000 Over 430 new single family homes ranging from $190,000 - $1,100,000 Survey Crew Chief Jan 2003 to Oct 2006 Company Name － City , State Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, boundary, Right-of-Way, & FEMA surveys, construction staking, layout and computations of buildings, roadways, bridges and utilities on time and under budget. Resident Engineer/Construction Observer duties included managing of crew testing and inspecting concrete roadways and sidewalks; inspection of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, quantities and materials used. Draftsman duties included the use of AutoCAD 2000, Eaglepoint, and MicroStation J to complete construction documents including subdivision and roadway plans, Right-of-Way plans, and Plats of Survey. Achievements as Resident Engineer: Saw Grass Subdivision 446 lot residential development - $8,900,000 Ashland Park Subdivision 540 lot residential development - $10,800,000 Chestnut Grove Subdivision - 145 lot upscale residential development - $4,350,000 Engineering Technician Jan 1994 to Jan 2003 Company Name － City , State Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, & boundary surveys, and staking of Right-of-Ways. Resident Engineer/Construction Observer duties included: the testing and observation of concrete roadways and sidewalks: testing and observation of asphalt roadways; observation of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, materials used, quantities and engineers pay estimates. Draftsman duties included the use of AutoCAD 98, and MicroStation J to complete construction documents for roadway & intersection plans. Achievements as Resident Engineer: University of Illinois - Marching Band Practice Area and Parking Lot E-14 - $675,000 City of Champaign, IL - Windsor Rd 2 lane reconstruction - $839,000 City of Champaign, IL - Bradley Ave/Parkland Entrance reconstruction - $1,300,000 Village of Westville - MFT Oil & Chip - $279,000 Central Soya, Gibson City, IL - Hazardous Tank Containment - $585,000 IDOT Westville RT 1 – Water main Construction - $2,200,000 Education Bachelor's Degree , Construction Management 2017 Everglades University － City , State current enrollment Certificate , Surveying 2006 Southern Illinois University － City , State Certificate of Completion (21 credit hours) in Land Surveying Associate of Arts , Construction Technology 1992 Parkland College － City , State Skills Blueprint reading (20+ years), Documentation (20+ years), Problem Solving (20+ years), Effective Communication (20+ years), Inspection Scheduling and Coordination (10+ years), Pay Estimates and Pay Apps (10+ years), Knowledge of applicable building codes and interpretation (8 years), Estimating (20+ years), Contract Negotiations (2 years), Survey Layout Calculations (20+ years), AutoCAD (20+ years), Microstation (20+ years), Microsoft Word (20+ years), Microsoft Excel (20+ years), Microsoft Outlook (20+ years), Microsoft PowerPoint (5 years), Microsoft Project (3 years), Adobe Acrobat (10+ years), Supervisory Experience (10+ years), Project Management (10+ years), ArcGIS (6 years)

CONSULTANT Profile Skilled professional with 15 years of experience in electrical and quality engineering for numerous engineering and quality control processes. Expertise in creating detailed test plans and test cases for optimal quality control. Solid background in various testing methodologies for both client-facing and non-client-facing procedures and products. Experience Customer Relations  Monitored customer technical related issues  Maximized operational efficiency by coaching staff on various customer service initiatives  Improved employee-customer relations by providing social skills and managerial training to staff. Analytical Skills Oversaw quality assurance initiatives to design and implement products and processes for ongoing projects. Ensured optimal productivity and quality assurance initiatives by performing routine maintenance on electrical equipment. Review statistics and determine areas requiring enhancement, which includes inspecting samples and formulating improvement policies to meet quality standards. Organization and Document Management Managed CAPA's and Risk assessment analysis, failure Mode and Effect analysis, and forensic investigation of manufacturing and product field failures.   Wrote procedures and established practices to develop templates and documentation to improve forensic investigation for manufacturing and product field failures.   Ensured proper documentation of phase deliverables in Products Design History and Technical Files. Work History Consultant 01/2009 to Current Company Name City , State Conducted product analysis to address products high failure rates, which led to more than 15% decrease in failure rate. Provided failure analysis, engineering support, forensic investigation, and statistical data analysis. Provided training to staff in leadership, strategic planning, and organizational management. Electrical Engineer 03/2007 to 11/2008 Company Name Provided Systems and Electrical Engineering Support for Government Programs Development. Supported vehicle hardware and integration, vehicle systems modeling and analysis, and systems requirements. Provided System Integration Design usining MIL-STD-1553 interface, EIA RS-422 interface design, USB and Ethernet interfaces. Performed Installation, Testing, and verification of Simulators' Audio Visual Systems. Developed Vehicle's Software Test Description (STD), Interface Design Description (IDD). Developed Interface Cable Systems for vehicles. Principal Electrical Engineer 04/2005 to 11/2006 Company Name Provided Engineering Support of Dialysis Instruments. Planned and led project functions. Provided project management, failure analysis, and forensic investigation of manufacturing and product field failures. Provided expert advise on the Quality Improvement Team (QIT) Performed products trend analysis, statistical data analysis calculations of raw data, DFMEAs, and design reviews. Managed CAPA's and Risk assessment Analysis. Ensured proper documentation of phase deliverables in Products Design History/Technical Files, Technical Summaries, Technical Manuals. Wrote Products Test Protocols and Procedures Conducted Environmental Tests for product reliability. Systems Engineer 08/2003 to 11/2004 Company Name Implemented test plans, validation protocols, verified code changes, identified and investigated bugs. Performed stress tests and assessed product functionality and usability. Electrical Engineer 10/2001 to 07/2003 Company Name City , State Designed power controls distribution and avionics wiring. Performed Analysis on Voltage Power System control. Designed and developed electrical test equipments. Installed and verifiedn Simulators' Audio Visual Systems. Systems Quality Engineer 10/2000 to 10/2001 Company Name City , State Wrote and implemented quality control procedures Maintained weapon engagement simulation systems. Provided Technical Support to manufacturing and Quality control for testing and calibration of laser equipments System Designed and developed electrical test fixtures for optical devices. Provided Logistical Support and Analysis, Reliability And Maintainability Analysis, Human Factors Analysis. Conducted product reliability testing using environmental test chambers. Made technical presentations to customers worldwide, which resulted in several government contracts with US supported Military Contracts with Egypt, Kuwait and Turkey. Applications Engineer 08/1999 to 09/2000 Company Name City , State Improved Character and Graphic LCD displays designs, engineering changes, and customer support, product testing and validation. Resolved customers' technical issues, which improved company's customer relations. Resolved customers complaints and concerns. Project Engineer 07/1995 to 07/1999 Company Name City , State Developed test programs, calibration test equipments Maintained Automated Test Equipments (ATE) Performed failure mode analysis, yield enhancement, statistical process Developed and executed test plans, validation protocols, test procedures to support manufacturing lines of medical instruments. Reliability Engineer 04/1990 to 07/1995 Company Name Prepared the Company's Quality and reliability Metrics of all products, safety and hazard analysis, failure mode and effect analysis (FMEA), reliability metrics, and system assurance analysis (SAA) Prepared product complaints information reports, medical device reports (MDR). Monitored products reliability, maintainability, and availability. Performed System criticality assessment (SCA) on several products Analyzed acceptance of incoming material and in-process material, product return information, and product investigations. Wrote test procedures and maintained the Quality Control database. Executed and troubleshot Reliability Test plans. Performed Reliability data analysis and reports distribution. Education and Training Bachelor of Science : Electrical Engineering Minor in Computer Science 1997 Northeastern University City , State , USA Electrical Engineering; Minor in Computer Organization and Management 2011 Capella University City , State , USA Organization and Management Affiliations Member, IEEE Computer Society Member, NEU Alumni Association Skills AutoCAD, OrCADD, C, C++,Customer Support, Data Acquisition, Data Analysis, Database, FDA, GMP, Government, Interface Design, Labview, MS Access, MS Excel, MS Power Point, Microsoft Project, Microsoft Visual Basic, Microsoft Windows, MS Word, NT, Organizational leadership, Problem solving, Product Development, Procedure Writing, Programming, Project management, Protocols, Quality Improvement, Quality Control, Risk Assessment, Strategic Planning, System Integration, Technical Support, Presentations