| A customer left a review. We follow up with anyone who appears unhappy. Extract all entities mentioned. For each entity: | |
| - classify sentiment as ["POSITIVE", "NEUTRAL", "NEGATIVE"] | |
| - determine if the customer requires a follow-up: Y or N | |
| - reason for requiring follow-up | |
| Return JSON ONLY. No other text outside the JSON. JSON format: | |
| { | |
| entities: [{"entity_name": <entity name>, "entity_type": <entity type>, | |
| "entity_sentiment": <entity sentiment>, | |
| "followup": <Y or N for follow-up>, | |
| "followup_reason": <reason for follow-up> | |
| }] | |
| } | |
| Review: "The product's quality was poor, and customer service was useless. I was quite unsatisfied with my experience." | |