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metadata
base_model: sentence-transformers/all-MiniLM-L6-v2
library_name: setfit
metrics:
  - accuracy
pipeline_tag: text-classification
tags:
  - setfit
  - sentence-transformers
  - text-classification
  - generated_from_setfit_trainer
widget:
  - text: Thank you for your email. Please go ahead and issue. Please invoice in KES
  - text: >-
      Hi, We are missing some invoices, can you please provide it. 02 - 12 -
      2020 AGENT FEE 8900784339018 $21.00 02 - 19 - 2020 AGENT FEE 0017417554160
      $22.00 02 - 19 - 2020 AGENT FEE 0017417554143 $22.00 02 - 19 - 2020 AGENT
      FEE 8900783383420 $21.00
  - text: >-
      We need your assistance with the payment for the recent office supplies
      order. Let us know once it's done.
  - text: >-
      I have reported this in November and not only was the trip supposed to be
      cancelled and credited I was double billed and the billing has not been
      corrected. The total credit should be $667.20. Please confirm this will be
      done.
  - text: >-
      The invoice for the travel arrangements needs to be settled. Kindly
      provide payment confirmation.
inference: true

SetFit with sentence-transformers/all-MiniLM-L6-v2

This is a SetFit model that can be used for Text Classification. This SetFit model uses sentence-transformers/all-MiniLM-L6-v2 as the Sentence Transformer embedding model. A LogisticRegression instance is used for classification.

The model has been trained using an efficient few-shot learning technique that involves:

  1. Fine-tuning a Sentence Transformer with contrastive learning.
  2. Training a classification head with features from the fine-tuned Sentence Transformer.

Model Details

Model Description

Model Sources

Model Labels

Label Examples
0
  • 'Please send me quotation for a flight for Lindelani Mkhize - East London/ Durban 31 August @ 12:00'
  • "I need to go to Fort Smith AR via XNA for PD days. I'd like to take AA 4064 at 10:00 am arriving 11:58 am on Monday, May 11 returning on AA 4064 at 12:26 pm arriving 2:16 pm on Saturday May 16. I will need a Hertz rental. I d like to stay at the Courtyard Marriott in Fort Smith on Monday through Thursday nights checking out on Friday morning."
  • 'Can you please send me flight quotations for Mr Mthetho Sovara for travel to Bologna, Italy as per details below: 7 Oct: JHB to Bologna, Italy 14 Oct: Bologna, Italy to JHB'
1
  • 'I need to cancel my flight booking from London Heathrow to JFK, New York, scheduled for August 15th, 2024. The booking reference is XJ12345.'
  • 'Please cancel my flight for late March to Chicago and DC. Meetings have been cancelled. I am not available by phone.'
  • 'I need to cancel the below trip due to illness in family. Could you please assist with this?'
2
  • 'I need to change the departure time for my one-way flight from SFO to LAX on October 15th. Could you please reschedule it to a later flight around 6:00 PM on the same day?'
  • 'Can you please extend my hotel reservation at the Marriott in Denver from November 19th to November 23rd, 2024? Originally, I was scheduled to check out on the 19th.'
  • "Lerato I checked Selbourne B/B, its not a nice place. Your colleague Stella booked Lindelani Mkhize in Hempston it's a beautiful place next to Garden Court, please change the accommodation from Selbourne to Hempston. This Selbourne is on the outskirt and my colleagues are not familiar with East London"
3
  • 'Please add the below employee to our Concur system. In addition, make sure the Ghost Card is added into their profile. Lindsay Griffin [email protected]'
  • "Good afternoon - CAEP has 4 new staff members that we'd like to set - up new user profiles for. Please see the below information and let me know should anything additional be required. Last First Middle Travel Class Email Gender DOB Graham Rose - Helen Xiuqing Staff rose - [email protected] Female 6/14/1995 Gumbs Mary - Frances Akua Staff [email protected] Female 10/18/1995 Lee Elizabeth Andie Staff [email protected] Female 4/23/1991 Gilchrist Gabriel Jake Staff [email protected] Male"
  • 'Good Morning, Please create a profile for Amelia West: Name: Amelia Jean - Danielle West DOB: 05/21/1987 PH: 202 - 997 - 6592 Email: [email protected]'
4
  • 'Hi, My name is Lucia De Las Heras property accountant at Trion Properties. I am missing a few receipts to allocate the following charges. Would you please be able to provide a detailed invoice? 10/10/2019 FROSCH/GANT TRAVEL MBLOOMINGTON IN - 21'
  • 'I would like to request an invoice/s for the above-mentioned employee who stayed at your establishment.'
  • "Hello, Looking for an invoice for the below charge to Ryan Schulke's card - could you please assist? Vendor: United Airlines Transaction Date: 02/04/2020 Amount: $2,132.07 Ticket Number: 0167515692834"
5
  • 'This is the second email with this trip, but I still need an itinerary for trip scheduled for January 27. Derek'
  • 'Please send us all the flights used by G4S Kenya in the year 2022. Sorry for the short notice but we need the information by 12:00 noon today.'
  • 'Jen Holt Can you please send me the itinerary for Jen Holt for this trip this week to Jackson Mississippi?'
6
  • "I've had to call off my vacation. What are my options for getting refunded?"
  • "Looks like I won't be traveling due to some health issues. Is getting a refund for my booking possible?"
  • "I've fallen ill and can't travel as planned. Can you process a refund for me?"
7
  • 'The arrangements as stated are acceptable. Please go ahead and confirm all bookings accordingly.'
  • "I've reviewed the details and everything seems in order. Please proceed with the booking."
  • 'This travel plan is satisfactory. Please secure the necessary reservations.'
8
  • 'I need some clarification on charges for a rebooked flight. It seems higher than anticipated. Who can provide more details?'
  • 'Wishing you and your family a very Merry Christmas and a Happy and Healthy New Year. I have one unidentified item this month, hope you can help, and as always thanks in advance. Very limited information on this. 11/21/2019 #N/A #N/A #N/A 142.45 Rail Europe North Amer'
  • "We've identified a mismatch between our booking records and credit card statement. Who can assist with this issue?"
9
  • 'I booked a hotel in Berlin for next month, but the confirmation email I received has the wrong dates. Can you please correct this and resend the confirmation?'
  • "I need to arrange a shuttle for our team from the airport to the conference venue, but I haven't received any confirmation yet. Can someone check on this for me?"
  • "When trying to book a flight for our CEO, the system shows an error stating 'payment not processed.' Can you assist in resolving this issue quickly?"
10
  • 'Please assist with payment for the conference room booking at Hilton last week.'
  • 'Kindly process the invoice for the catering services provided during the annual company meeting.'
  • "Supplier, please find a statement with all invoices listed due for the IT maintenance services. If you've already paid, please forward proof and date of payment. Thank you for your support."
11
  • "Congratulations! You've been selected to win a brand new iPhone 14. Click here to claim your prize now!"
  • 'Get rich quick! Invest in our exclusive cryptocurrency and watch your money grow 10x in just a month. Limited time offer!'
  • 'Your PayPal account has been compromised. Please click here to verify your information and secure your account.'
12
  • 'Your flight booking has been confirmed. Flight details: Flight #BA283 from LHR to LAX on November 10th, departure at 12:30 PM.'
  • 'We regret to inform you that your hotel reservation at The Plaza, New York, was unsuccessful due to unavailability. Please try booking another date.'
  • 'Your car rental reservation with Hertz has been confirmed. Pickup location: JFK Airport, Date: October 20th, Time: 10:00 AM.'
13
  • 'We have received a request to charge the attached invoice to the corporate credit card on file for Jane Doe. Please confirm the payment details at your earliest convenience.'
  • 'Dear Travel Agency, we regret to inform you that the room booked for Mr. John Smith is unavailable due to overbooking. We have arranged an alternative accommodation at a nearby hotel. Please advise if this is acceptable.'
  • 'Regarding the recent stay of Mr. Alan Harper, we noticed a discrepancy in the billing. The minibar charges were not included in the initial invoice. Kindly review the attached revised bill.'

Uses

Direct Use for Inference

First install the SetFit library:

pip install setfit

Then you can load this model and run inference.

from setfit import SetFitModel

# Download from the 🤗 Hub
model = SetFitModel.from_pretrained("mann2107/BCMPIIRAB_MiniLM_ALLNew")
# Run inference
preds = model("Thank you for your email. Please go ahead and issue. Please invoice in KES")

Training Details

Training Set Metrics

Training set Min Median Max
Word count 1 25.6577 136
Label Training Sample Count
0 24
1 24
2 24
3 24
4 24
5 24
6 24
7 24
8 24
9 24
10 24
11 24
12 24
13 24

Training Hyperparameters

  • batch_size: (64, 64)
  • num_epochs: (2, 2)
  • max_steps: -1
  • sampling_strategy: oversampling
  • num_iterations: 1
  • body_learning_rate: (0.00014039790878227676, 0.00014039790878227676)
  • head_learning_rate: 0.0005686856164979006
  • loss: CosineSimilarityLoss
  • distance_metric: cosine_distance
  • margin: 0.25
  • end_to_end: False
  • use_amp: False
  • warmup_proportion: 0.1
  • max_length: 512
  • seed: 42
  • eval_max_steps: -1
  • load_best_model_at_end: True

Training Results

Epoch Step Training Loss Validation Loss
0.0909 1 0.2491 -
1.0 11 - 0.1241
2.0 22 - 0.086
  • The bold row denotes the saved checkpoint.

Framework Versions

  • Python: 3.10.12
  • SetFit: 1.1.0.dev0
  • Sentence Transformers: 3.0.1
  • Transformers: 4.42.4
  • PyTorch: 2.3.1+cu121
  • Datasets: 2.20.0
  • Tokenizers: 0.19.1

Citation

BibTeX

@article{https://doi.org/10.48550/arxiv.2209.11055,
    doi = {10.48550/ARXIV.2209.11055},
    url = {https://arxiv.org/abs/2209.11055},
    author = {Tunstall, Lewis and Reimers, Nils and Jo, Unso Eun Seo and Bates, Luke and Korat, Daniel and Wasserblat, Moshe and Pereg, Oren},
    keywords = {Computation and Language (cs.CL), FOS: Computer and information sciences, FOS: Computer and information sciences},
    title = {Efficient Few-Shot Learning Without Prompts},
    publisher = {arXiv},
    year = {2022},
    copyright = {Creative Commons Attribution 4.0 International}
}