data/complaints_v1.csv

text_complaints,sub_cat,cat
Incorrect fare charges on tickets,billing_issues,1
Unauthorized charges on credit/debit card,billing_issues,1
Overcharged for excess baggage,billing_issues,1
Incorrect billing for food services on board,billing_issues,1
Refund not processed for canceled ticket,billing_issues,1
Broken seats or malfunctioning amenities in train cars,product_issues,1
Dirty or unsanitary train compartments,product_issues,1
Non-functioning air conditioning or heating systems,product_issues,1
Lack of cleanliness in restrooms or washrooms,product_issues,1
Delayed or canceled trains without prior notice,service_issues,1
Inadequate customer service assistance at railway stations,service_issues,1
Lack of accessibility for passengers with disabilities,service_issues,1
Unhelpful or rude staff behavior,service_issues,1
Insufficient security measures leading to safety concerns,service_issues,1
Difficulty in booking tickets online or through mobile app,billing_issues,1
Lost or mishandled luggage during transit,service_issues,1
Inaccurate or misleading information provided by railway staff,service_issues,1
Inadequate facilities for elderly passengers or pregnant women,service_issues,1
Poor quality of food served in onboard dining facilities,product_issues,1
Broken or malfunctioning restroom facilities onboard,product_issues,1
Unclean or unsanitary bedding provided in sleeper compartments,product_issues,1
Lack of timely updates regarding train schedule changes,service_issues,1
Difficulty in obtaining assistance for ticket booking or reservations,service_issues,1
Inefficient handling of passenger complaints and grievances,service_issues,1
Lack of proper maintenance leading to train breakdowns,product_issues,1
Unable to book ticket due to technical issues,billing_issues,1
Charged extra for ticket cancellation without refund,billing_issues,1
Difficulty in getting refund for cancelled ticket,billing_issues,1
Ticket booking failed but amount deducted from account,billing_issues,1
Incorrect ticket details printed on ticket,billing_issues,1
Failed to receive ticket confirmation email,billing_issues,1
Difficulty in paying for ticket using credit card,billing_issues,1
Ticket prices increased suddenly without notice,billing_issues,1
Food and beverage quality is very poor,product_issues,1
Dirty and unhygienic condition of train toilets,product_issues,1
Broken or non-functional amenities in train,product_issues,1
Seats are not comfortable and lack leg space,product_issues,1
Luggage storage facilities are not available,product_issues,1
Air conditioning not working in train,product_issues,1
Train is not clean and has bad odour,product_issues,1
Rude and unhelpful behaviour of train staff,service_issues,1
Train is delayed and no announcement made,service_issues,1
Lack of amenities such as food and water,service_issues,1
Uncomfortable and crowded seating arrangement,service_issues,1
Inadequate or no Wi-Fi facility in train,service_issues,1
No or limited power outlets available,service_issues,1
Train announcements are not clear and audible,service_issues,1
Station facilities such as waiting room not available,service_issues,1
Platform changes not announced causing confusion,service_issues,1
Train is overcrowded and no action taken,service_issues,1
No assistance provided for disabled passengers,service_issues,1
Incorrect fare charged on ticket,billing_issues,1
Duplicate ticket booking,billing_issues,1
Hidden fees not mentioned during booking,billing_issues,1
Unclear refund policy for cancelled tickets,billing_issues,1
Delay in receiving refund amount,billing_issues,1
Faulty seat assigned despite confirmed booking,product_issues,1
Non-functional air conditioning in train coach,product_issues,1
Unclean or damaged toilets in train,product_issues,1
Inoperative charging points in the train,product_issues,1
Broken seats or windows in the train compartment,product_issues,1
Rude or unhelpful behavior by train staff,service_issues,1
Unannounced train delays causing inconvenience,service_issues,1
Unclean or insufficient food served on trains,service_issues,1
Lack of proper information provided at stations,service_issues,1
Inconsistent announcements regarding train arrival/departure,service_issues,1
Unhelpful or unresponsive customer service,service_issues,1
Overcrowding in train compartments,service_issues,1
Disembodied luggage not delivered at destination,service_issues,1
Poor handling of passenger inquiries by staff,service_issues,1
Unattended medical emergencies on trains,service_issues,1
Security concerns regarding belongings on trains,service_issues,1
Unhygienic conditions in waiting rooms at stations,service_issues,1
Difficulty in booking tickets during peak season,service_issues,1
Unrealistic promised arrival times on tickets,service_issues,1
Insufficient legroom or uncomfortable seating,product_issues,1
Inconsistent availability of internet connectivity,product_issues,1