Upload data folders

Adding the data folder with the file `complaints_v1.csv` and `ground_truth.csv` . This will act like data resource for the app

data/complaints_v1.csv

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+text_complaints,sub_cat,cat
+Incorrect fare charges on tickets,billing_issues,1
+Unauthorized charges on credit/debit card,billing_issues,1
+Overcharged for excess baggage,billing_issues,1
+Incorrect billing for food services on board,billing_issues,1
+Refund not processed for canceled ticket,billing_issues,1
+Broken seats or malfunctioning amenities in train cars,product_issues,1
+Dirty or unsanitary train compartments,product_issues,1
+Non-functioning air conditioning or heating systems,product_issues,1
+Lack of cleanliness in restrooms or washrooms,product_issues,1
+Delayed or canceled trains without prior notice,service_issues,1
+Inadequate customer service assistance at railway stations,service_issues,1
+Lack of accessibility for passengers with disabilities,service_issues,1
+Unhelpful or rude staff behavior,service_issues,1
+Insufficient security measures leading to safety concerns,service_issues,1
+Difficulty in booking tickets online or through mobile app,billing_issues,1
+Lost or mishandled luggage during transit,service_issues,1
+Inaccurate or misleading information provided by railway staff,service_issues,1
+Inadequate facilities for elderly passengers or pregnant women,service_issues,1
+Poor quality of food served in onboard dining facilities,product_issues,1
+Broken or malfunctioning restroom facilities onboard,product_issues,1
+Unclean or unsanitary bedding provided in sleeper compartments,product_issues,1
+Lack of timely updates regarding train schedule changes,service_issues,1
+Difficulty in obtaining assistance for ticket booking or reservations,service_issues,1
+Inefficient handling of passenger complaints and grievances,service_issues,1
+Lack of proper maintenance leading to train breakdowns,product_issues,1
+Unable to book ticket due to technical issues,billing_issues,1
+Charged extra for ticket cancellation without refund,billing_issues,1
+Difficulty in getting refund for cancelled ticket,billing_issues,1
+Ticket booking failed but amount deducted from account,billing_issues,1
+Incorrect ticket details printed on ticket,billing_issues,1
+Failed to receive ticket confirmation email,billing_issues,1
+Difficulty in paying for ticket using credit card,billing_issues,1
+Ticket prices increased suddenly without notice,billing_issues,1
+Food and beverage quality is very poor,product_issues,1
+Dirty and unhygienic condition of train toilets,product_issues,1
+Broken or non-functional amenities in train,product_issues,1
+Seats are not comfortable and lack leg space,product_issues,1
+Luggage storage facilities are not available,product_issues,1
+Air conditioning not working in train,product_issues,1
+Train is not clean and has bad odour,product_issues,1
+Rude and unhelpful behaviour of train staff,service_issues,1
+Train is delayed and no announcement made,service_issues,1
+Lack of amenities such as food and water,service_issues,1
+Uncomfortable and crowded seating arrangement,service_issues,1
+Inadequate or no Wi-Fi facility in train,service_issues,1
+No or limited power outlets available,service_issues,1
+Train announcements are not clear and audible,service_issues,1
+Station facilities such as waiting room not available,service_issues,1
+Platform changes not announced causing confusion,service_issues,1
+Train is overcrowded and no action taken,service_issues,1
+No assistance provided for disabled passengers,service_issues,1
+Incorrect fare charged on ticket,billing_issues,1
+Duplicate ticket booking,billing_issues,1
+Hidden fees not mentioned during booking,billing_issues,1
+Unclear refund policy for cancelled tickets,billing_issues,1
+Delay in receiving refund amount,billing_issues,1
+Faulty seat assigned despite confirmed booking,product_issues,1
+Non-functional air conditioning in train coach,product_issues,1
+Unclean or damaged toilets in train,product_issues,1
+Inoperative charging points in the train,product_issues,1
+Broken seats or windows in the train compartment,product_issues,1
+Rude or unhelpful behavior by train staff,service_issues,1
+Unannounced train delays causing inconvenience,service_issues,1
+Unclean or insufficient food served on trains,service_issues,1
+Lack of proper information provided at stations,service_issues,1
+Inconsistent announcements regarding train arrival/departure,service_issues,1
+Unhelpful or unresponsive customer service,service_issues,1
+Overcrowding in train compartments,service_issues,1
+Disembodied luggage not delivered at destination,service_issues,1
+Poor handling of passenger inquiries by staff,service_issues,1
+Unattended medical emergencies on trains,service_issues,1
+Security concerns regarding belongings on trains,service_issues,1
+Unhygienic conditions in waiting rooms at stations,service_issues,1
+Difficulty in booking tickets during peak season,service_issues,1
+Unrealistic promised arrival times on tickets,service_issues,1
+Insufficient legroom or uncomfortable seating,product_issues,1
+Inconsistent availability of internet connectivity,product_issues,1

data/ground_truth.csv

@@ -0,0 +1,91 @@
+audio_id,file_name,transcription,cat,sub_cat
+1,data/ca1.wav,Incorrect fare charges on tickets,1,billing_issues
+2,data/ca2.wav,Unauthorized charges on credit/debit card,1,billing_issues
+3,data/ca3.wav,Overcharged for excess baggage,1,billing_issues
+4,data/ca4.wav,Incorrect billing for food services on board,1,billing_issues
+5,data/ca5.wav,Refund not processed for canceled ticket,1,billing_issues
+6,data/ca6.wav,Broken seats or malfunctioning amenities in train cars,1,product_issues
+7,data/ca7.wav,Dirty or unsanitary train compartments,1,product_issues
+8,data/ca8.wav,Non-functioning air conditioning or heating systems,1,product_issues
+9,data/ca9.wav,Lack of cleanliness in restrooms or washrooms,1,product_issues
+10,data/ca10.wav,Delayed or canceled trains without prior notice,1,service_issues
+11,data/ca11.wav,Inadequate customer service assistance at railway stations,1,service_issues
+12,data/ca12.wav,Lack of accessibility for passengers with disabilities,1,service_issues
+13,data/ca13.wav,Unhelpful or rude staff behavior,1,service_issues
+14,data/ca14.wav,Insufficient security measures leading to safety concerns,1,service_issues
+15,data/ca15.wav,Difficulty in booking tickets online or through mobile app,1,billing_issues
+16,data/ca16.wav,Lost or mishandled luggage during transit,1,service_issues
+17,data/ca17.wav,Inaccurate or misleading information provided by railway staff,1,service_issues
+18,data/ca18.wav,Inadequate facilities for elderly passengers or pregnant women,1,service_issues
+19,data/ca19.wav,Poor quality of food served in onboard dining facilities,1,product_issues
+20,data/ca20.wav,Broken or malfunctioning restroom facilities onboard,1,product_issues
+21,data/ca21.wav,Unclean or unsanitary bedding provided in sleeper compartments,1,product_issues
+22,data/ca22.wav,Lack of timely updates regarding train schedule changes,1,service_issues
+23,data/ca23.wav,Difficulty in obtaining assistance for ticket booking or reservations,1,service_issues
+24,data/ca24.wav,Inefficient handling of passenger complaints and grievances,1,service_issues
+25,data/ca25.wav,Lack of proper maintenance leading to train breakdowns,1,product_issues
+26,data/ca26.wav,Unable to book ticket due to technical issues,1,billing_issues
+27,data/ca27.wav,Charged extra for ticket cancellation without refund,1,billing_issues
+28,data/ca28.wav,Difficulty in getting refund for cancelled ticket,1,billing_issues
+29,data/ca29.wav,Ticket booking failed but amount deducted from account,1,billing_issues
+30,data/ca30.wav,Incorrect ticket details printed on ticket,1,billing_issues
+31,data/ca31.wav,Failed to receive ticket confirmation email,1,billing_issues
+32,data/ca32.wav,Difficulty in paying for ticket using credit card,1,billing_issues
+33,data/ca33.wav,Ticket prices increased suddenly without notice,1,billing_issues
+34,data/ca34.wav,Food and beverage quality is very poor,1,product_issues
+35,data/ca35.wav,Dirty and unhygienic condition of train toilets,1,product_issues
+36,data/ca36.wav,Broken or non-functional amenities in train,1,product_issues
+37,data/ca37.wav,Seats are not comfortable and lack leg space,1,product_issues
+38,data/ca38.wav,Luggage storage facilities are not available,1,product_issues
+39,data/ca39.wav,Air conditioning not working in train,1,product_issues
+40,data/ca40.wav,Train is not clean and has bad odour,1,product_issues
+41,data/ca41.wav,Rude and unhelpful behaviour of train staff,1,service_issues
+42,data/ca42.wav,Train is delayed and no announcement made,1,service_issues
+43,data/ca43.wav,Lack of amenities such as food and water,1,service_issues
+44,data/ca44.wav,Uncomfortable and crowded seating arrangement,1,service_issues
+45,data/ca45.wav,Inadequate or no Wi-Fi facility in train,1,service_issues
+46,data/ca46.wav,No or limited power outlets available,1,service_issues
+47,data/ca47.wav,Train announcements are not clear and audible,1,service_issues
+48,data/ca48.wav,Station facilities such as waiting room not available,1,service_issues
+49,data/ca49.wav,Platform changes not announced causing confusion,1,service_issues
+50,data/ca50.wav,Train is overcrowded and no action taken,1,service_issues
+51,data/ca51.wav,No assistance provided for disabled passengers,1,service_issues
+52,data/ca52.wav,Incorrect fare charged on ticket,1,billing_issues
+53,data/ca53.wav,Duplicate ticket booking,1,billing_issues
+54,data/ca54.wav,Hidden fees not mentioned during booking,1,billing_issues
+55,data/ca55.wav,Unclear refund policy for cancelled tickets,1,billing_issues
+56,data/ca56.wav,Delay in receiving refund amount,1,billing_issues
+57,data/ca57.wav,Faulty seat assigned despite confirmed booking,1,product_issues
+58,data/ca58.wav,Non-functional air conditioning in train coach,1,product_issues
+59,data/ca59.wav,Unclean or damaged toilets in train,1,product_issues
+60,data/ca60.wav,Inoperative charging points in the train,1,product_issues
+61,data/ca61.wav,Broken seats or windows in the train compartment,1,product_issues
+62,data/ca62.wav,Rude or unhelpful behavior by train staff,1,service_issues
+63,data/ca63.wav,Unannounced train delays causing inconvenience,1,service_issues
+64,data/ca64.wav,Unclean or insufficient food served on trains,1,service_issues
+65,data/ca65.wav,Lack of proper information provided at stations,1,service_issues
+66,data/ca66.wav,Inconsistent announcements regarding train arrival/departure,1,service_issues
+67,data/ca67.wav,Unhelpful or unresponsive customer service,1,service_issues
+68,data/ca68.wav,Overcrowding in train compartments,1,service_issues
+69,data/ca69.wav,Disembodied luggage not delivered at destination,1,service_issues
+70,data/ca70.wav,Poor handling of passenger inquiries by staff,1,service_issues
+71,data/ca71.wav,Unattended medical emergencies on trains,1,service_issues
+72,data/ca72.wav,Security concerns regarding belongings on trains,1,service_issues
+73,data/ca73.wav,Unhygienic conditions in waiting rooms at stations,1,service_issues
+74,data/ca74.wav,Difficulty in booking tickets during peak season,1,service_issues
+75,data/ca75.wav,Unrealistic promised arrival times on tickets,1,service_issues
+76,data/ca76.wav,Insufficient legroom or uncomfortable seating,1,product_issues
+77,data/ca77.wav,Inconsistent availability of internet connectivity,1,product_issues
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