| audio_id,file_name,transcription,cat,sub_cat | |
| 1,data/ca1.wav,Incorrect fare charges on tickets,1,billing_issues | |
| 2,data/ca2.wav,Unauthorized charges on credit/debit card,1,billing_issues | |
| 3,data/ca3.wav,Overcharged for excess baggage,1,billing_issues | |
| 4,data/ca4.wav,Incorrect billing for food services on board,1,billing_issues | |
| 5,data/ca5.wav,Refund not processed for canceled ticket,1,billing_issues | |
| 6,data/ca6.wav,Broken seats or malfunctioning amenities in train cars,1,product_issues | |
| 7,data/ca7.wav,Dirty or unsanitary train compartments,1,product_issues | |
| 8,data/ca8.wav,Non-functioning air conditioning or heating systems,1,product_issues | |
| 9,data/ca9.wav,Lack of cleanliness in restrooms or washrooms,1,product_issues | |
| 10,data/ca10.wav,Delayed or canceled trains without prior notice,1,service_issues | |
| 11,data/ca11.wav,Inadequate customer service assistance at railway stations,1,service_issues | |
| 12,data/ca12.wav,Lack of accessibility for passengers with disabilities,1,service_issues | |
| 13,data/ca13.wav,Unhelpful or rude staff behavior,1,service_issues | |
| 14,data/ca14.wav,Insufficient security measures leading to safety concerns,1,service_issues | |
| 15,data/ca15.wav,Difficulty in booking tickets online or through mobile app,1,billing_issues | |
| 16,data/ca16.wav,Lost or mishandled luggage during transit,1,service_issues | |
| 17,data/ca17.wav,Inaccurate or misleading information provided by railway staff,1,service_issues | |
| 18,data/ca18.wav,Inadequate facilities for elderly passengers or pregnant women,1,service_issues | |
| 19,data/ca19.wav,Poor quality of food served in onboard dining facilities,1,product_issues | |
| 20,data/ca20.wav,Broken or malfunctioning restroom facilities onboard,1,product_issues | |
| 21,data/ca21.wav,Unclean or unsanitary bedding provided in sleeper compartments,1,product_issues | |
| 22,data/ca22.wav,Lack of timely updates regarding train schedule changes,1,service_issues | |
| 23,data/ca23.wav,Difficulty in obtaining assistance for ticket booking or reservations,1,service_issues | |
| 24,data/ca24.wav,Inefficient handling of passenger complaints and grievances,1,service_issues | |
| 25,data/ca25.wav,Lack of proper maintenance leading to train breakdowns,1,product_issues | |
| 26,data/ca26.wav,Unable to book ticket due to technical issues,1,billing_issues | |
| 27,data/ca27.wav,Charged extra for ticket cancellation without refund,1,billing_issues | |
| 28,data/ca28.wav,Difficulty in getting refund for cancelled ticket,1,billing_issues | |
| 29,data/ca29.wav,Ticket booking failed but amount deducted from account,1,billing_issues | |
| 30,data/ca30.wav,Incorrect ticket details printed on ticket,1,billing_issues | |
| 31,data/ca31.wav,Failed to receive ticket confirmation email,1,billing_issues | |
| 32,data/ca32.wav,Difficulty in paying for ticket using credit card,1,billing_issues | |
| 33,data/ca33.wav,Ticket prices increased suddenly without notice,1,billing_issues | |
| 34,data/ca34.wav,Food and beverage quality is very poor,1,product_issues | |
| 35,data/ca35.wav,Dirty and unhygienic condition of train toilets,1,product_issues | |
| 36,data/ca36.wav,Broken or non-functional amenities in train,1,product_issues | |
| 37,data/ca37.wav,Seats are not comfortable and lack leg space,1,product_issues | |
| 38,data/ca38.wav,Luggage storage facilities are not available,1,product_issues | |
| 39,data/ca39.wav,Air conditioning not working in train,1,product_issues | |
| 40,data/ca40.wav,Train is not clean and has bad odour,1,product_issues | |
| 41,data/ca41.wav,Rude and unhelpful behaviour of train staff,1,service_issues | |
| 42,data/ca42.wav,Train is delayed and no announcement made,1,service_issues | |
| 43,data/ca43.wav,Lack of amenities such as food and water,1,service_issues | |
| 44,data/ca44.wav,Uncomfortable and crowded seating arrangement,1,service_issues | |
| 45,data/ca45.wav,Inadequate or no Wi-Fi facility in train,1,service_issues | |
| 46,data/ca46.wav,No or limited power outlets available,1,service_issues | |
| 47,data/ca47.wav,Train announcements are not clear and audible,1,service_issues | |
| 48,data/ca48.wav,Station facilities such as waiting room not available,1,service_issues | |
| 49,data/ca49.wav,Platform changes not announced causing confusion,1,service_issues | |
| 50,data/ca50.wav,Train is overcrowded and no action taken,1,service_issues | |
| 51,data/ca51.wav,No assistance provided for disabled passengers,1,service_issues | |
| 52,data/ca52.wav,Incorrect fare charged on ticket,1,billing_issues | |
| 53,data/ca53.wav,Duplicate ticket booking,1,billing_issues | |
| 54,data/ca54.wav,Hidden fees not mentioned during booking,1,billing_issues | |
| 55,data/ca55.wav,Unclear refund policy for cancelled tickets,1,billing_issues | |
| 56,data/ca56.wav,Delay in receiving refund amount,1,billing_issues | |
| 57,data/ca57.wav,Faulty seat assigned despite confirmed booking,1,product_issues | |
| 58,data/ca58.wav,Non-functional air conditioning in train coach,1,product_issues | |
| 59,data/ca59.wav,Unclean or damaged toilets in train,1,product_issues | |
| 60,data/ca60.wav,Inoperative charging points in the train,1,product_issues | |
| 61,data/ca61.wav,Broken seats or windows in the train compartment,1,product_issues | |
| 62,data/ca62.wav,Rude or unhelpful behavior by train staff,1,service_issues | |
| 63,data/ca63.wav,Unannounced train delays causing inconvenience,1,service_issues | |
| 64,data/ca64.wav,Unclean or insufficient food served on trains,1,service_issues | |
| 65,data/ca65.wav,Lack of proper information provided at stations,1,service_issues | |
| 66,data/ca66.wav,Inconsistent announcements regarding train arrival/departure,1,service_issues | |
| 67,data/ca67.wav,Unhelpful or unresponsive customer service,1,service_issues | |
| 68,data/ca68.wav,Overcrowding in train compartments,1,service_issues | |
| 69,data/ca69.wav,Disembodied luggage not delivered at destination,1,service_issues | |
| 70,data/ca70.wav,Poor handling of passenger inquiries by staff,1,service_issues | |
| 71,data/ca71.wav,Unattended medical emergencies on trains,1,service_issues | |
| 72,data/ca72.wav,Security concerns regarding belongings on trains,1,service_issues | |
| 73,data/ca73.wav,Unhygienic conditions in waiting rooms at stations,1,service_issues | |
| 74,data/ca74.wav,Difficulty in booking tickets during peak season,1,service_issues | |
| 75,data/ca75.wav,Unrealistic promised arrival times on tickets,1,service_issues | |
| 76,data/ca76.wav,Insufficient legroom or uncomfortable seating,1,product_issues | |
| 77,data/ca77.wav,Inconsistent availability of internet connectivity,1,product_issues | |
| 81,data/a81.wav,,0,-1 | |
| 79,data/a79.wav,,0,-1 | |
| 90,data/a90.wav,,0,-1 | |
| 87,data/a87.wav,,0,-1 | |
| 84,data/a84.wav,,0,-1 | |
| 89,data/a89.wav,,0,-1 | |
| 85,data/a85.wav,,0,-1 | |
| 83,data/a83.wav,,0,-1 | |
| 88,data/a88.wav,,0,-1 | |
| 78,data/a78.wav,,0,-1 | |
| 82,data/a82.wav,,0,-1 | |
| 86,data/a86.wav,,0,-1 | |
| 80,data/a80.wav,,0,-1 | |