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569,640,000,000,000,000 | negative | 1 | Late Flight | 1 | American | CavaTed | 0 | @AmericanAir delayed.....wow | null | 2/22/2015 15:28 | Washington DC | Eastern Time (US & Canada) |
569,640,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | kaps12 | 0 | @AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help | null | 2/22/2015 15:28 | null | null |
569,640,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | letyak | 0 | @AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed | null | 2/22/2015 15:27 | Philadelphia, PA | Eastern Time (US & Canada) |
569,640,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | jameswester | 0 | @AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad. | null | 2/22/2015 15:27 | DFW | Central Time (US & Canada) |
569,639,000,000,000,000 | negative | 1 | Late Flight | 0.3581 | American | rhowltx | 0 | @AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :( | null | 2/22/2015 15:24 | null | null |
569,639,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | cjdjpdx | 0 | @AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears | null | 2/22/2015 15:23 | Portland, Orygun | America/Los_Angeles |
569,639,000,000,000,000 | negative | 0.661 | Late Flight | 0.3443 | American | weshartley | 0 | @AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst | null | 2/22/2015 15:22 | null | Central Time (US & Canada) |
569,638,000,000,000,000 | negative | 1 | Customer Service Issue | 0.375 | American | andreawalls21 | 0 | @AmericanAir is rude a hiring requirement at key west airport shaking my head | null | 2/22/2015 15:22 | null | null |
569,638,000,000,000,000 | neutral | 1 | null | null | American | mirmanwar | 0 | @AmericanAir can I DM you info? | null | 2/22/2015 15:22 | Jeddah-Karachi X NYC | Quito |
569,638,000,000,000,000 | negative | 1 | Late Flight | 1 | American | ezemanalyst | 0 | @AmericanAir 11 out of 11 delayed flights, you suck and getting worse | null | 2/22/2015 15:21 | null | null |
569,638,000,000,000,000 | negative | 1 | Late Flight | 1 | American | PatrichRuben | 0 | @AmericanAir Tired of sitting on a delayed #1702 again and again computer down | null | 2/22/2015 15:19 | null | Quito |
569,637,000,000,000,000 | negative | 1 | Customer Service Issue | 0.3694 | American | georgetietjen | 0 | @AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight? | null | 2/22/2015 15:16 | null | null |
569,637,000,000,000,000 | positive | 1 | null | null | American | SarahM0en | 0 | @AmericanAir awesome! Thx | null | 2/22/2015 15:15 | Nashville TN | Central Time (US & Canada) |
569,636,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6403 | American | chuneke | 0 | @AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up. | null | 2/22/2015 15:14 | Nicosia, Cyprus | Athens |
569,636,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6541 | American | jtotheizzoe | 0 | @AmericanAir yes, and rebooked incorrectly. | null | 2/22/2015 15:13 | Austin, TX | Central Time (US & Canada) |
569,636,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6431 | American | mattireland238 | 0 | @AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me | null | 2/22/2015 15:13 | dallas, tx | null |
569,636,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | SentieriMelinda | 0 | @AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome | null | 2/22/2015 15:12 | null | null |
569,635,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | rakugojon | 0 | @AmericanAir 2293 is the Cancelled Flightled one | null | 2/22/2015 15:10 | San Francisco | London |
569,635,000,000,000,000 | positive | 1 | null | null | American | ChipAcker | 0 | @AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying! | null | 2/22/2015 15:10 | Dallas, TX | Eastern Time (US & Canada) |
569,635,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | sarahzou | 0 | @AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail. | null | 2/22/2015 15:08 | null | Central Time (US & Canada) |
569,635,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | jadedhippie09 | 0 | @AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An "aw, let me help" cld mk it btr | null | 2/22/2015 15:08 | null | null |
569,634,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6664 | American | jadedhippie09 | 0 | @AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way. | null | 2/22/2015 15:06 | null | null |
569,634,000,000,000,000 | positive | 1 | null | null | American | benkohl | 0 | @AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-) | null | 2/22/2015 15:05 | Manhattan, Kansas | Central Time (US & Canada) |
569,634,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6787 | American | SeguineJ | 0 | @AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff | null | 2/22/2015 15:03 | Russell, KS | Central Time (US & Canada) |
569,633,000,000,000,000 | negative | 1 | Late Flight | 0.6668 | American | MarciNeedham | 0 | @AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u. | null | 2/22/2015 15:03 | null | null |
569,633,000,000,000,000 | positive | 1 | null | null | American | BethanySWinters | 1 | @AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response! | null | 2/22/2015 15:02 | Los Angeles, CA | Pacific Time (US & Canada) |
569,633,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | JasonShaw2 | 2 | @AmericanAir why would I bother wasting my time calling them when they are gunna do nothing | null | 2/22/2015 15:01 | Belleville | Eastern Time (US & Canada) |
569,633,000,000,000,000 | negative | 1 | Cancelled Flight | 0.6672 | American | tim_sheehy | 0 | @AmericanAir five times at last count | null | 2/22/2015 14:59 | Washington DC | Central Time (US & Canada) |
569,633,000,000,000,000 | negative | 1 | Late Flight | 0.6786 | American | Aero0729 | 0 | @AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded | null | 2/22/2015 14:59 | null | null |
569,633,000,000,000,000 | negative | 0.6385 | Flight Booking Problems | 0.6385 | American | rakugojon | 0 | @AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:( | null | 2/22/2015 14:59 | San Francisco | London |
569,632,000,000,000,000 | negative | 0.6456 | Flight Booking Problems | 0.3477 | American | skyfullofbacon | 0 | @AmericanAir Orbitz has only shown "priority" seats since we booked & paid 3 weeks ago. | null | 2/22/2015 14:57 | Chicago | Central Time (US & Canada) |
569,632,000,000,000,000 | negative | 0.6779 | Cancelled Flight | 0.6779 | American | Fly_Shreveport | 0 | @AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV. | null | 2/22/2015 14:57 | Shreveport, Louisiana | Central Time (US & Canada) |
569,632,000,000,000,000 | negative | 1 | Bad Flight | 0.6952 | American | Aero0729 | 0 | @AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp | null | 2/22/2015 14:56 | null | null |
569,632,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | JasonShaw2 | 2 | @AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer | null | 2/22/2015 14:56 | Belleville | Eastern Time (US & Canada) |
569,632,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6612 | American | m0nica | 0 | @AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP! | null | 2/22/2015 14:56 | Cambridge, MA | Mid-Atlantic |
569,632,000,000,000,000 | negative | 1 | Can't Tell | 0.6567 | American | skyfullofbacon | 0 | @AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet... | null | 2/22/2015 14:56 | Chicago | Central Time (US & Canada) |
569,632,000,000,000,000 | positive | 1 | null | null | American | willie_funk | 0 | @AmericanAir flights have been on time Late Flightly though! | null | 2/22/2015 14:56 | Dallas, Texas | null |
569,632,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | tcunningham10 | 0 | @AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir | [40.46694635, -82.64579149] | 2/22/2015 14:55 | Central Ohio | Eastern Time (US & Canada) |
569,632,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6664 | American | Aero0729 | 0 | @AmericanAir I've flown you many years without a complaint. You should start listening to your customers. You went from first to worst | null | 2/22/2015 14:55 | null | null |
569,632,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6655 | American | itsNGHTMRE | 1 | @AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu | null | 2/22/2015 14:55 | Los Angeles, CA | Pacific Time (US & Canada) |
569,631,000,000,000,000 | negative | 1 | Bad Flight | 0.7087 | American | Aero0729 | 0 | @AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ? | null | 2/22/2015 14:54 | null | null |
569,631,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | leemikezapata | 0 | @AmericanAir why do #exp members have to wait "over 2 hours" to speak with an operator? Surely this is a mistake? | null | 2/22/2015 14:54 | null | null |
569,631,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | Diane_Lowery | 0 | @AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! #not cool #hateful | null | 2/22/2015 14:54 | Cool suburb N. of Dallas | Central Time (US & Canada) |
569,631,000,000,000,000 | negative | 0.6681 | Customer Service Issue | 0.6681 | American | willie_funk | 0 | @AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8 | null | 2/22/2015 14:54 | Dallas, Texas | null |
569,631,000,000,000,000 | negative | 1 | Late Flight | 0.6707 | American | Davitossss | 0 | @AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4 | null | 2/22/2015 14:53 | null | null |
569,631,000,000,000,000 | negative | 0.6619 | Late Flight | 0.6619 | American | superyan | 0 | @AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info. | null | 2/22/2015 14:52 | null | null |
569,631,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6479 | American | m0nica | 0 | @AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP! | null | 2/22/2015 14:52 | Cambridge, MA | Mid-Atlantic |
569,631,000,000,000,000 | negative | 1 | Late Flight | 0.697 | American | GaryBrickhouse | 0 | @AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around. | null | 2/22/2015 14:51 | null | null |
569,630,000,000,000,000 | neutral | 0.662 | null | 0 | American | williebikes | 0 | @AmericanAir should be seeing this sunset from St. John usvi not philly!! http://t.co/DnDOepquKz | null | 2/22/2015 14:50 | null | null |
569,630,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6681 | American | JulianaSheldon | 0 | @AmericanAir she should not only get a refund but also an apology for the deplorable service. | null | 2/22/2015 14:50 | Los Angeles, CA | Pacific Time (US & Canada) |
569,630,000,000,000,000 | negative | 1 | Lost Luggage | 1 | American | JulianaSheldon | 0 | @AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would "eventually get her bag" completely unacceptable | null | 2/22/2015 14:49 | Los Angeles, CA | Pacific Time (US & Canada) |
569,630,000,000,000,000 | negative | 1 | longlines | 0.3582 | American | JulianaSheldon | 0 | @AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins | null | 2/22/2015 14:48 | Los Angeles, CA | Pacific Time (US & Canada) |
569,629,000,000,000,000 | negative | 1 | Customer Service Issue | 0.7188 | American | tampajody | 0 | @AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail | null | 2/22/2015 14:46 | Miami | Eastern Time (US & Canada) |
569,629,000,000,000,000 | negative | 1 | Flight Booking Problems | 1 | American | tyhamm28 | 0 | @AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir. | null | 2/22/2015 14:46 | San Marcos, Texas | null |
569,629,000,000,000,000 | negative | 1 | Flight Attendant Complaints | 0.6845 | American | JulianaSheldon | 0 | @AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher | null | 2/22/2015 14:45 | Los Angeles, CA | Pacific Time (US & Canada) |
569,628,000,000,000,000 | negative | 0.6777 | Customer Service Issue | 0.6777 | American | jessicaclaire | 0 | @AmericanAir I need to change a ticket and my res can't be changed online. I also can't get a call through due to high volume--can u help? | null | 2/22/2015 14:43 | California | Pacific Time (US & Canada) |
569,628,000,000,000,000 | negative | 1 | Can't Tell | 0.6567 | American | MatthewJMedlin | 0 | @AmericanAir rented van drove 250 miles with 6 strangers. Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0 | null | 2/22/2015 14:42 | Rossford, Ohio | Atlantic Time (Canada) |
569,628,000,000,000,000 | negative | 1 | Can't Tell | 0.3401 | American | isainsbury | 0 | @AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16) | null | 2/22/2015 14:42 | Great Abington, Cambridge, GB | London |
569,628,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | ProConPartners | 1 | @AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream? | null | 2/22/2015 14:40 | UK | null |
569,628,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | iamdankaufman | 0 | @AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology. | null | 2/22/2015 14:40 | New York, NY | Eastern Time (US & Canada) |
569,628,000,000,000,000 | positive | 0.6851 | null | 0 | American | isainsbury | 0 | @AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont) | null | 2/22/2015 14:40 | Great Abington, Cambridge, GB | London |
569,628,000,000,000,000 | negative | 1 | Cancelled Flight | 0.6673 | American | MatthewJMedlin | 0 | @AmericanAir
No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad | null | 2/22/2015 14:40 | Rossford, Ohio | Atlantic Time (Canada) |
569,627,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | osteenam | 0 | @AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother? | null | 2/22/2015 14:39 | Phoenix, AZ | Pacific Time (US & Canada) |
569,627,000,000,000,000 | positive | 1 | null | null | American | csb2107 | 0 | @AmericanAir yes called your UK number on skype…well worth the $.50. i recommend others do the same. | null | 2/22/2015 14:38 | null | null |
569,627,000,000,000,000 | negative | 1 | Flight Booking Problems | 1 | American | hovy5019 | 0 | @AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1. Great job | null | 2/22/2015 14:37 | null | null |
569,627,000,000,000,000 | negative | 1 | Late Flight | 1 | American | macario2 | 0 | @AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU | [40.65062011, -73.79171323] | 2/22/2015 14:37 | Pocos de Caldas | Brasilia |
569,627,000,000,000,000 | negative | 0.6613 | Customer Service Issue | 0.3373 | American | Bardi_toto | 0 | @AmericanAir @travisamex please please American call me so I can rebook ticket . | null | 2/22/2015 14:36 | Hawaii/Dallas/Tucson/LA | Pacific Time (US & Canada) |
569,627,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | KuperMini | 0 | @AmericanAir @dfwairport Have been trying to get canx flight resched since noon. got 2 call backs but call disconnects as soon as I answer | null | 2/22/2015 14:36 | null | null |
569,627,000,000,000,000 | negative | 1 | Late Flight | 0.6707 | American | williebikes | 0 | @AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf | null | 2/22/2015 14:36 | null | null |
569,627,000,000,000,000 | negative | 1 | Can't Tell | 0.3647 | American | Davitossss | 0 | @AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff | null | 2/22/2015 14:35 | null | null |
569,626,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6568 | American | dave_dcollins | 0 | @AmericanAir I have been on hold 3 hours. 2 seconds of it with a rude agent. | null | 2/22/2015 14:34 | null | null |
569,626,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6613 | American | tomrquicksell | 0 | @AmericanAir Dear American, when did 2 hour hold times become the industry standard? Have you heard of additional staffing during weather? | null | 2/22/2015 14:33 | Tampa, Fl | Eastern Time (US & Canada) |
569,626,000,000,000,000 | negative | 0.6564 | Late Flight | 0.6564 | American | realfrecks | 0 | .@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover. | null | 2/22/2015 14:31 | New York, NY | Atlantic Time (Canada) |
569,625,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | MeereeneseKnot | 0 | @AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves. | null | 2/22/2015 14:31 | null | null |
569,625,000,000,000,000 | positive | 1 | null | null | American | mwasserman818 | 0 | @AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses. | [35.87912533, -78.79162128] | 2/22/2015 14:30 | Flying Giraffe Travel | Pacific Time (US & Canada) |
569,625,000,000,000,000 | negative | 1 | Flight Attendant Complaints | 0.6832 | American | Flora_Lola_NYC | 0 | @AmericanAir I let a crew member know every time this happens. Which is most of the time. | null | 2/22/2015 14:30 | null | Eastern Time (US & Canada) |
569,625,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | skadott | 0 | @AmericanAir are you kidding me? No one answering calls on reserv line due to high call volume and not even an option to wait. Brutal | null | 2/22/2015 14:29 | san marcos,ca | null |
569,625,000,000,000,000 | negative | 0.6591 | Flight Booking Problems | 0.3324 | American | maribarrera | 0 | @AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well. | null | 2/22/2015 14:28 | Boston area | Eastern Time (US & Canada) |
569,625,000,000,000,000 | negative | 1 | Late Flight | 0.7122 | American | smiertspionom | 0 | @AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please! | null | 2/22/2015 14:28 | Teh internets | Central Time (US & Canada) |
569,624,000,000,000,000 | neutral | 1 | null | null | American | PLHamel | 0 | @AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest? | null | 2/22/2015 14:26 | Rive-sud de Montréal | Atlantic Time (Canada) |
569,624,000,000,000,000 | neutral | 1 | null | null | American | TejasGooner | 0 | @AmericanAir your message was delayed I just responded | null | 2/22/2015 14:25 | The Republic of Texas | Central Time (US & Canada) |
569,624,000,000,000,000 | negative | 1 | Can't Tell | 0.6482 | American | eneyberg | 0 | @AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕 | [40.64824535, -73.80141955] | 2/22/2015 14:24 | Cambridge, Massachusetts | Pacific Time (US & Canada) |
569,624,000,000,000,000 | positive | 0.6779 | null | 0 | American | mathardin | 0 | @AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife | null | 2/22/2015 14:24 | Corpus Christi | null |
569,623,000,000,000,000 | positive | 1 | null | null | American | MikeCunningham | 0 | @AmericanAir Always enjoy my time. Now on the plane to DFW! | null | 2/22/2015 14:22 | Champaign/Urbana, IL | null |
569,623,000,000,000,000 | negative | 1 | Late Flight | 0.6597 | American | MatthewJMedlin | 0 | @AmericanAir
Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive. | null | 2/22/2015 14:22 | Rossford, Ohio | Atlantic Time (Canada) |
569,623,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6988 | American | jetset2015 | 0 | @AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get "fare no longer avail" msg | null | 2/22/2015 14:19 | Tucson | Pacific Time (US & Canada) |
569,623,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6398 | American | SchrierCar | 0 | @AmericanAir I want to speak to a human being! !! This is not an obscene request! | null | 2/22/2015 14:19 | null | null |
569,622,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6368 | American | TemlyLouise | 0 | @AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers? | null | 2/22/2015 14:18 | null | Quito |
569,622,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | sweetmel | 0 | @AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up. | [32.9760867, -96.53332214] | 2/22/2015 14:18 | Dallas, TX | Central Time (US & Canada) |
569,622,000,000,000,000 | negative | 0.6868 | Customer Service Issue | 0.6868 | American | otisday | 0 | @AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never? | null | 2/22/2015 14:18 | Pekin | Eastern Time (US & Canada) |
569,622,000,000,000,000 | negative | 1 | Lost Luggage | 1 | American | PhotosBySharon | 0 | @AmericanAir Still waiting on bags from flight 1613/2440 yesterday First Class passenger not happy with your service. | null | 2/22/2015 14:17 | Massachusetts | Quito |
569,622,000,000,000,000 | positive | 1 | null | null | American | kidith_paulino | 0 | @AmericanAir AA2416 on time and awesome flight. Great job American! | [25.79101279, -80.28861743] | 2/22/2015 14:16 | null | Eastern Time (US & Canada) |
569,622,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | salitron78 | 0 | @AmericanAir no response to DM or email yet. customer service? | null | 2/22/2015 14:16 | on @TheJR | Seoul |
569,622,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6945 | American | yishai | 0 | @AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again | null | 2/22/2015 14:16 | San Francisco, CA | Pacific Time (US & Canada) |
569,622,000,000,000,000 | negative | 1 | Late Flight | 0.3576 | American | A_for_AdNauseam | 0 | @AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes. | null | 2/22/2015 14:16 | null | null |
569,622,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6602 | American | coffeeculture | 0 | @AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help | null | 2/22/2015 14:15 | Dublin, Ireland | Dublin |
569,622,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | c_cgottlieb | 0 | @AmericanAir your service is horrible. I can't get a straight answer from your ground agents. | null | 2/22/2015 14:15 | Washington, DC | Atlantic Time (Canada) |
569,621,000,000,000,000 | negative | 0.6646 | Cancelled Flight | 0.6646 | American | txbu20 | 0 | @AmericanAir why was my flight from Miami to Dallas Monday rescheduled to Tuesday? | null | 2/22/2015 14:14 | waco, texas | null |
569,621,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | A_for_AdNauseam | 0 | @AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here. | null | 2/22/2015 14:14 | null | null |
569,621,000,000,000,000 | negative | 0.7107 | Cancelled Flight | 0.7107 | American | jmgscott | 0 | @AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight. | null | 2/22/2015 14:14 | Dallas, TX | Central Time (US & Canada) |