Airline
stringclasses 4
values | Review No
int64 1
85
| Sentence No
int64 1
542
| Sentence
stringlengths 3
320
| Luggage
int64 0
5
| Staff
int64 0
5
| In-flight/on-board service
int64 0
5
| Airline as a whole
int64 0
5
| Service before and after the flight
int64 0
5
| Flight in general
int64 0
5
| Comfort while waiting
int64 0
5
| Meals
int64 0
5
| Cabin
int64 0
5
| Transportation to the plane
int64 0
5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Qatar Airways | 23 | 201 | On the way out we tried out the swimming pool as we had a 4 hour stop over. | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 23 | 202 | On the way back we stopped in the lounge. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 23 | 203 | The lounge is huge with lots of different areas. | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 23 | 204 | It does feel a bit cavernous though and my one criticism is there are not enough quiet areas to stretch out and relax in the middle of the night. | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 23 | 205 | But that is a minor criticism as really it is very spacious and there are a lot of different spaces and options. | 0 | 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 23 | 206 | So all in all once we had forgotten the experience at París we enjoyed our flight and experience | 0 | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 0 | 0 |
Qatar Airways | 24 | 207 | My partner and I were flying to Kilimajaro airport, with a stopover in Doha. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 24 | 208 | The first flight was late due to a stupid delay in the baggage check-in. | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 24 | 209 | Although most of the customers had to make a connection, the crew didn't bother to communicate anything about it. | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 24 | 210 | When repeatedly asked, we have been given stupid and evasive answers and absolutely nothing was done so that we could make the connection, despite the fact that the plane arrived only 10 minutes after the departure of the next one we were supposed to take. | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 24 | 211 | We had to wait for 8h and we were not offered any hotel. | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 |
Qatar Airways | 24 | 212 | We spent the night in the airport sleeping on the floor as all the halls of the airport were occupied by people with the same problem as us. | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
Qatar Airways | 24 | 213 | We were denied access to the lounges despite the company's entire fault. | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 |
Qatar Airways | 24 | 214 | In summary: inline in London, 7-8h spent on the floor of the airport of Doah, 9 and a half hours late on arrival at Kilimanjaro airport, and a lost safari. | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 |
Qatar Airways | 24 | 215 | We lost the safari (which is why we were going to Tanzania) and the deposit. | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 24 | 216 | After one month, we still haven't received any response from Qatar airways to the refund request | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 25 | 217 | Worse customer service they have no respect for customers in the ticketing counter . | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 25 | 218 | People there don’t know how to greet , talk especially the black lady in the counter she forgot to print my parents boarding pass but charged more three times over weight Baggages price , $65 for 2 extra pounds and also extra bag for $250 totally a ripoff. | 1 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 25 | 219 | I seriously don’t mind paying but the counter people there are rude , disrespectful and unfriendly . | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 25 | 220 | I love flying Qatar air for their price but now I rather pay more in other airlines and get treated more humanly . | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 25 | 221 | Qatar airlines seriously needs to train their employees . | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Qatar Airways | 25 | 222 | I will never fly Qatar airlines again ! | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 26 | 223 | Thanks to Aeroflot for comfortable flight. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 26 | 224 | Always choose this company and they never disapoint me!!! | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 27 | 225 | Like Aeroflot for it’s comfort even for economy class Leg space is ok, drinks and snacks it’s a good idea for a short 2hours’ flight and they are good too | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 5 | 0 | 0 |
Aeroflot | 27 | 226 | And in Moscow in cold period you always leave the plane straight into terminal | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 |
Aeroflot | 28 | 227 | Flight to and back from Dubai was perfect. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 28 | 228 | In Moscow as in Dubai we we entered inside the airplane direct from the airport. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 |
Aeroflot | 28 | 229 | Since I fly very to Italy, I ask to aeroflot, why the flight to italy are always with the bus??? | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
Aeroflot | 28 | 230 | But to an from Dubai was all everyone can aspect. | 0 | 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 28 | 231 | The personel is always very nice. | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 28 | 232 | I love fly with aeroflot and I love Russia!!! | 0 | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 29 | 233 | Everything was fine. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 29 | 234 | The food was delicious, service was good. | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 5 | 0 | 0 |
Aeroflot | 29 | 235 | Departure was on schedule without delay | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 30 | 236 | We we very happy to get upgraded with miles for business class! | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 30 | 237 | Very comfortable for overnight flights, you can sleep in your own small cabin! | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 0 |
Aeroflot | 30 | 238 | Super! | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 30 | 239 | Recommended to everybody! | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 31 | 240 | Punctual airline with a good schedule grid. | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 31 | 241 | To date, it has turned out to be the only one suitable for my undemanding needs. | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 31 | 242 | Excellent food. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 |
Aeroflot | 31 | 243 | Some dishes are exceptionally good. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 |
Aeroflot | 31 | 244 | Always polite staff both on board the plane and on the ground. | 0 | 5 | 5 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 32 | 245 | The best airline from Russia. | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 32 | 246 | A reliable airline with high quality transportation services. | 0 | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 32 | 247 | Experienced commanders and the crew members are excellent takeoff and landing. | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 32 | 248 | Comfortable salon and friendly staff. | 0 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 5 | 0 |
Aeroflot | 33 | 249 | great flight, I liked everything. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 33 | 250 | The plane is clean and service is top notch. | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 0 | 5 | 0 |
Aeroflot | 33 | 251 | The plane is very comfortable, I liked everything very much | 0 | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 5 | 0 |
Aeroflot | 34 | 252 | The flight was great! | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 34 | 253 | Everything was in right time, comfortable and cosy. | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 0 | 5 | 0 |
Aeroflot | 34 | 254 | The meal was fresh, warm and tasty. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 |
Aeroflot | 34 | 255 | No problem during for the flight. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 34 | 256 | Everybody was pleased I think. | 0 | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 35 | 257 | This night flight was good. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 35 | 258 | My entertainment tool was working good and I enjoyed music and movie. | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 35 | 259 | The food was good and the plane was clean. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 5 | 0 |
Aeroflot | 36 | 260 | The chech-in was quick and easy. | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 36 | 261 | The plane was clean. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 0 |
Aeroflot | 36 | 262 | The staff was helpful and polite. | 0 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 36 | 263 | However did not react to my request to make the air in the salon more fresh and cold. | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 36 | 264 | Only when it was one hour before the landing the temperature in the salon became OK, but there was no time to sleep anymore. | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 36 | 265 | More troubles were at Sheremetevo: bus was provided not a passenger boarding bridge (we came from Delhi and it was winter in Moscow), and it took the bus around 20 minutes to take us to the airport building. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Aeroflot | 36 | 266 | Where the floor was wet and passengers slipped. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Aeroflot | 36 | 267 | As always few windows were operating at passport control and there were long lines. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 36 | 268 | The baggage was quick. | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 37 | 269 | It was fast and comfortable flight. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 37 | 270 | The stuff was helpful. | 0 | 5 | 5 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 37 | 271 | The only thing - chairs in the plane are not so comfy. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
Aeroflot | 38 | 272 | Everything was good. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 38 | 273 | Despite the fact we took off with a delay due to strong side winds we landed on time. | 0 | 0 | 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 |
Aeroflot | 39 | 274 | Everything was fine. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 39 | 275 | The flight was delayed due to medical emergency in one of the passengers, which is obviously noone's fault, but everything else was good: new aircraft, a display for each seat with variety of movies, tasty food, clean toilets and very friedly flight attendants. | 0 | 5 | 5 | 0 | 5 | 4 | 0 | 5 | 5 | 0 |
Aeroflot | 39 | 276 | Thanks for the pleasant flight. | 0 | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 40 | 277 | Always easy to deal with, helpful personnel and good online service. | 0 | 5 | 5 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 40 | 278 | In case of troubles customer service with do their best to assist you. | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 40 | 279 | Quite comfortable airplanes. | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 40 | 280 | Food is a bit too simple. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | 0 | 0 |
Aeroflot | 41 | 281 | Aeroflot is the best company - during the last 15 year of flying I had a good chance to compare air companies. | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 41 | 282 | As always - perfect, punctual, tasty meal on board, great service. | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 5 | 0 | 0 |
Aeroflot | 41 | 283 | Children have their intertaining kit - drawing stuff, book ect | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 42 | 284 | Thanks. | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 42 | 285 | flight to busness from krasnoyarsk aeroflot is very good fligt,excellent service and comfort airplane! | 0 | 0 | 5 | 0 | 5 | 5 | 0 | 0 | 5 | 0 |
Aeroflot | 43 | 286 | Flying on vacation to the Black Sea at the height of the velvet season in an almost empty plane is a rarity! | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 44 | 287 | I love night flights! | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 44 | 288 | The plane was only a third full of passengers. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 44 | 289 | There was no pandemonium and fuss on board. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 45 | 290 | The flight took place in an atmosphere of mutual understanding. | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 45 | 291 | The flight attendants were smiling, responsive and good-natured! | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 46 | 292 | My trip from Kaliningrad to Budapest was good. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 |
Aeroflot | 46 | 293 | Terminal Sheremetyevo B and C is new, beautiful and clean. | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 46 | 294 | I want to note business salon Malevich, it is big lounge with all what you need: meal, Wi-Fi, showers and working rooms, big children gaming zone. | 0 | 0 | 0 | 0 | 5 | 0 | 5 | 5 | 0 | 0 |
Aeroflot | 46 | 295 | Eat and drinks in flights was provided, stewards were correct. | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 |
Aeroflot | 46 | 296 | About negative moments: long waiting for boarding in Kalinindrad due to boarding prisoners and guards... | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 46 | 297 | And there isn't children gift in flight SVO-BUD. | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 47 | 298 | Unfortunately this time was disappointed with the flight. | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
Aeroflot | 47 | 299 | The only plane among all departing that was delayed. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Aeroflot | 47 | 300 | Reported a delay on the way to the airport. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |