Datasets:

Alpaca69B

/

reviews_appstore_amazon_absa2

like 0

Why?

App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem.

Functionality, Functionality, Functionality

Questions display, Scrolling, Content

negative, negative, negative

Functionality - Questions display - negative, Functionality - Scrolling - negative, Functionality - Content - negative

### USER: Why?: App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem. ### ASSISTANT: Functionality - Questions display - negative, Functionality - Scrolling - negative, Functionality - Content - negative )))

### Review: title: Why?, content: App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem. ### Analysis: categories: Functionality, Functionality, Functionality, aspects: Questions display, Scrolling, Content, sentiments: negative, negative, negative )))

### Review: title: Why?, content: App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem. ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (Questions display, Scrolling, Content) sentiments: (negative, negative, negative) )))

Seems much slower and have to reload

This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying.

Performance, Functionality

Search Functionality, Order Tracking

Negative, Negative

Performance - Search Functionality - Negative, Functionality - Order Tracking - Negative

### USER: Seems much slower and have to reload: This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying. ### ASSISTANT: Performance - Search Functionality - Negative, Functionality - Order Tracking - Negative )))

### Review: title: Seems much slower and have to reload, content: This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying. ### Analysis: categories: Performance, Functionality, aspects: Search Functionality, Order Tracking, sentiments: Negative, Negative )))

### Review: title: Seems much slower and have to reload, content: This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying. ### Analysis: categories: (Performance, Functionality) aspects: (Search Functionality, Order Tracking) sentiments: (Negative, Negative) )))

0 STAR RATING! DON'T USE!!

I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬

App Security, App Security, App Security

Security Measures, Customer Service, Account Recovery

Negative, Negative, Negative

App Security - Security Measures - Negative, App Security - Customer Service - Negative, App Security - Account Recovery - Negative

### USER: 0 STAR RATING! DON'T USE!!: I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬 ### ASSISTANT: App Security - Security Measures - Negative, App Security - Customer Service - Negative, App Security - Account Recovery - Negative )))

### Review: title: 0 STAR RATING! DON'T USE!!, content: I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬 ### Analysis: categories: App Security, App Security, App Security, aspects: Security Measures, Customer Service, Account Recovery, sentiments: Negative, Negative, Negative )))

### Review: title: 0 STAR RATING! DON'T USE!!, content: I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬 ### Analysis: categories: (App Security, App Security, App Security) aspects: (Security Measures, Customer Service, Account Recovery) sentiments: (Negative, Negative, Negative) )))

Good app

I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool.

App Functionality, App Functionality, Pricing, App Features

Search engine, Navigation, Pricing, Shipping

negative, negative, negative, negative

App Functionality - Search engine - negative, App Functionality - Navigation - negative, Pricing - Pricing - negative, App Features - Shipping - negative

### USER: Good app: I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool. ### ASSISTANT: App Functionality - Search engine - negative, App Functionality - Navigation - negative, Pricing - Pricing - negative, App Features - Shipping - negative )))

### Review: title: Good app, content: I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool. ### Analysis: categories: App Functionality, App Functionality, Pricing, App Features, aspects: Search engine, Navigation, Pricing, Shipping, sentiments: negative, negative, negative, negative )))

### Review: title: Good app, content: I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool. ### Analysis: categories: (App Functionality, App Functionality, Pricing, App Features) aspects: (Search engine, Navigation, Pricing, Shipping) sentiments: (negative, negative, negative, negative) )))

Addictive Shopping App

I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly

Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Delivery, Delivery

Variety, Pricing, Speed, Deals, Convenience, Environmental friendliness

positive, positive, positive, positive, positive, positive

Shopping Experience - Variety - positive, Shopping Experience - Pricing - positive, Shopping Experience - Speed - positive, Shopping Experience - Deals - positive, Delivery - Convenience - positive, Delivery - Environmental friendliness - positive

### USER: Addictive Shopping App: I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly ### ASSISTANT: Shopping Experience - Variety - positive, Shopping Experience - Pricing - positive, Shopping Experience - Speed - positive, Shopping Experience - Deals - positive, Delivery - Convenience - positive, Delivery - Environmental friendliness - positive )))

### Review: title: Addictive Shopping App, content: I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly ### Analysis: categories: Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Delivery, Delivery, aspects: Variety, Pricing, Speed, Deals, Convenience, Environmental friendliness, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Addictive Shopping App, content: I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly ### Analysis: categories: (Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Delivery, Delivery) aspects: (Variety, Pricing, Speed, Deals, Convenience, Environmental friendliness) sentiments: (positive, positive, positive, positive, positive, positive) )))

Orders

For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home.

Service, Service

Delivery Time, Customer Support

Negative, Negative

Service - Delivery Time - Negative, Service - Customer Support - Negative

### USER: Orders: For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home. ### ASSISTANT: Service - Delivery Time - Negative, Service - Customer Support - Negative )))

### Review: title: Orders, content: For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home. ### Analysis: categories: Service, Service, aspects: Delivery Time, Customer Support, sentiments: Negative, Negative )))

### Review: title: Orders, content: For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home. ### Analysis: categories: (Service, Service) aspects: (Delivery Time, Customer Support) sentiments: (Negative, Negative) )))

No sharing

I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone?

App, App

Sharing, Sharing

negative, positive

App - Sharing - negative, App - Sharing - positive

### USER: No sharing: I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone? ### ASSISTANT: App - Sharing - negative, App - Sharing - positive )))

### Review: title: No sharing, content: I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone? ### Analysis: categories: App, App, aspects: Sharing, Sharing, sentiments: negative, positive )))

### Review: title: No sharing, content: I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone? ### Analysis: categories: (App, App) aspects: (Sharing, Sharing) sentiments: (negative, positive) )))

I HATE THIS APP

I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information.

Security, Security, Product, Feature

Information Leak, Theft, Quality, Review Authenticity

Negative, Negative, Negative, Negative

Security - Information Leak - Negative, Security - Theft - Negative, Product - Quality - Negative, Feature - Review Authenticity - Negative

### USER: I HATE THIS APP: I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information. ### ASSISTANT: Security - Information Leak - Negative, Security - Theft - Negative, Product - Quality - Negative, Feature - Review Authenticity - Negative )))

### Review: title: I HATE THIS APP, content: I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information. ### Analysis: categories: Security, Security, Product, Feature, aspects: Information Leak, Theft, Quality, Review Authenticity, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: I HATE THIS APP, content: I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information. ### Analysis: categories: (Security, Security, Product, Feature) aspects: (Information Leak, Theft, Quality, Review Authenticity) sentiments: (Negative, Negative, Negative, Negative) )))

Not Sure?

I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you.

Products/Services, Products/Services, Products/Services

Deals, Case, Case

Positive, Positive, Neutral

Products/Services - Deals - Positive, Products/Services - Case - Positive, Products/Services - Case - Neutral

### USER: Not Sure?: I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you. ### ASSISTANT: Products/Services - Deals - Positive, Products/Services - Case - Positive, Products/Services - Case - Neutral )))

### Review: title: Not Sure?, content: I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you. ### Analysis: categories: Products/Services, Products/Services, Products/Services, aspects: Deals, Case, Case, sentiments: Positive, Positive, Neutral )))

### Review: title: Not Sure?, content: I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you. ### Analysis: categories: (Products/Services, Products/Services, Products/Services) aspects: (Deals, Case, Case) sentiments: (Positive, Positive, Neutral) )))

This app used to be good

Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased

E-commerce, E-commerce, Product Quality

Cart, Price, Physical damage

Negative, Negative, Negative

E-commerce Cart - Negative, E-commerce - Price - Negative, Product Quality - Physical damage - Negative

### USER: This app used to be good: Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased ### ASSISTANT: E-commerce Cart - Negative, E-commerce - Price - Negative, Product Quality - Physical damage - Negative )))

### Review: title: This app used to be good, content: Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased ### Analysis: categories: E-commerce, E-commerce, Product Quality, aspects: Cart, Price, Physical damage, sentiments: Negative, Negative, Negative )))

### Review: title: This app used to be good, content: Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased ### Analysis: categories: ( E-commerce, E-commerce, Product Quality) aspects: (Cart, Price, Physical damage) sentiments: (Negative, Negative, Negative) )))

Good but could be great

I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks.

Functionality, Functionality, Functionality, Functionality

Filtering, Notification, Reply System, Reply Visibility

Negative, Negative, Negative, Negative

Functionality Filtering - Negative, Functionality - Notification - Negative, Functionality - Reply System - Negative, Functionality - Reply Visibility - Negative

### USER: Good but could be great: I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks. ### ASSISTANT: Functionality Filtering - Negative, Functionality - Notification - Negative, Functionality - Reply System - Negative, Functionality - Reply Visibility - Negative )))

### Review: title: Good but could be great, content: I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, aspects: Filtering, Notification, Reply System, Reply Visibility, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Good but could be great, content: I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks. ### Analysis: categories: ( Functionality, Functionality, Functionality, Functionality) aspects: (Filtering, Notification, Reply System, Reply Visibility) sentiments: (Negative, Negative, Negative, Negative) )))

Only If I could give it zero stars...

I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it.

App, Website, App

Usability, Security, Performance

Negative, Negative, Negative

App - Usability - Negative, Website - Security - Negative, App - Performance - Negative

### USER: Only If I could give it zero stars...: I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it. ### ASSISTANT: App - Usability - Negative, Website - Security - Negative, App - Performance - Negative )))

### Review: title: Only If I could give it zero stars..., content: I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it. ### Analysis: categories: App, Website, App, aspects: Usability, Security, Performance, sentiments: Negative, Negative, Negative )))

### Review: title: Only If I could give it zero stars..., content: I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it. ### Analysis: categories: (App, Website, App) aspects: (Usability, Security, Performance) sentiments: (Negative, Negative, Negative) )))

I want receipts

It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen?

App-Features

Invoicing

Negative

App-Features - Invoicing - Negative

### USER: I want receipts: It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen? ### ASSISTANT: App-Features - Invoicing - Negative )))

### Review: title: I want receipts, content: It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen? ### Analysis: categories: App-Features, aspects: Invoicing, sentiments: Negative )))

### Review: title: I want receipts, content: It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen? ### Analysis: categories: (App-Features) aspects: (Invoicing) sentiments: (Negative) )))

Exchange Policy is Horrible

I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake?

Customer Service, Customer Service, Customer Service

Communication, Helpfulness, Professionalism

negative, negative, negative

Customer Service - Communication - negative, Customer Service - Helpfulness - negative, Customer Service - Professionalism - negative

### USER: Exchange Policy is Horrible: I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? ### ASSISTANT: Customer Service - Communication - negative, Customer Service - Helpfulness - negative, Customer Service - Professionalism - negative )))

### Review: title: Exchange Policy is Horrible, content: I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Communication, Helpfulness, Professionalism, sentiments: negative, negative, negative )))

### Review: title: Exchange Policy is Horrible, content: I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Communication, Helpfulness, Professionalism) sentiments: (negative, negative, negative) )))

Could be great - SOOO INVASIVE!!!

Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j

Privacy

Data collection

Negative

Privacy - Data collection - Negative

### USER: Could be great - SOOO INVASIVE!!!: Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j ### ASSISTANT: Privacy - Data collection - Negative )))

### Review: title: Could be great - SOOO INVASIVE!!!, content: Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j ### Analysis: categories: Privacy, aspects: Data collection, sentiments: Negative )))

### Review: title: Could be great - SOOO INVASIVE!!!, content: Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j ### Analysis: categories: (Privacy) aspects: (Data collection) sentiments: (Negative) )))

Doesn’t function on iPad properly

When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.”

Functionality, Functionality, Functionality, Functionality

Search, Categories, Delivery, User Interface

Negative, Negative, Negative, Negative

Functionality - Search - Negative, Functionality - Categories - Negative, Functionality - Delivery - Negative, Functionality - User Interface - Negative

### USER: Doesn’t function on iPad properly: When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.” ### ASSISTANT: Functionality - Search - Negative, Functionality - Categories - Negative, Functionality - Delivery - Negative, Functionality - User Interface - Negative )))

### Review: title: Doesn’t function on iPad properly, content: When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.” ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, aspects: Search, Categories, Delivery, User Interface, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Doesn’t function on iPad properly, content: When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.” ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality) aspects: (Search, Categories, Delivery, User Interface) sentiments: (Negative, Negative, Negative, Negative) )))

Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!

I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!!

User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features

Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features

negative, negative, negative, negative, negative, negative, positive

User Interface - Location - negative, User Interface - Navigation - negative, Customer Service - Availability - negative, Customer Service - Responsiveness - negative, Customer Service - CS Automation - negative, Features - Inessential Features - negative, Features - Essential Features - positive

### USER: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!: I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! ### ASSISTANT: User Interface - Location - negative, User Interface - Navigation - negative, Customer Service - Availability - negative, Customer Service - Responsiveness - negative, Customer Service - CS Automation - negative, Features - Inessential Features - negative, Features - Essential Features - positive )))

### Review: title: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!, content: I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! ### Analysis: categories: User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features, aspects: Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features, sentiments: negative, negative, negative, negative, negative, negative, positive )))

### Review: title: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!, content: I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! ### Analysis: categories: (User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features) aspects: (Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features) sentiments: (negative, negative, negative, negative, negative, negative, positive) )))

Cart

I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!,

Navigation, Filtering

Cart, Car seat

negative, negative

Navigation - Cart - negative, Filtering - Car seat - negative

### USER: Cart: I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!, ### ASSISTANT: Navigation - Cart - negative, Filtering - Car seat - negative )))

### Review: title: Cart, content: I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!, ### Analysis: categories: Navigation, Filtering, aspects: Cart, Car seat, sentiments: negative, negative )))

### Review: title: Cart, content: I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!, ### Analysis: categories: (Navigation, Filtering) aspects: (Cart, Car seat) sentiments: (negative, negative) )))

Use to love prime. Stopping after 5 yrs.

I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you.

Shopping, Shopping, Shopping, Shopping, Shopping

Restocking Fee, Missed Deliveries, Grocery Freshness, Fake Reviews, Limited Refunds

Negative, Negative, Negative, Negative, Negative

Shopping - Restocking Fee - Negative, Shopping - Missed Deliveries - Negative, Shopping - Grocery Freshness - Negative, Shopping - Fake Reviews - Negative, Shopping - Limited Refunds - Negative

### USER: Use to love prime. Stopping after 5 yrs.: I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you. ### ASSISTANT: Shopping - Restocking Fee - Negative, Shopping - Missed Deliveries - Negative, Shopping - Grocery Freshness - Negative, Shopping - Fake Reviews - Negative, Shopping - Limited Refunds - Negative )))

### Review: title: Use to love prime. Stopping after 5 yrs., content: I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you. ### Analysis: categories: Shopping, Shopping, Shopping, Shopping, Shopping, aspects: Restocking Fee, Missed Deliveries, Grocery Freshness, Fake Reviews, Limited Refunds, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Use to love prime. Stopping after 5 yrs., content: I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you. ### Analysis: categories: (Shopping, Shopping, Shopping, Shopping, Shopping) aspects: (Restocking Fee, Missed Deliveries, Grocery Freshness, Fake Reviews, Limited Refunds) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Amazing!!!!

So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️

Customer Service

Assistance

positive

Customer Service - Assistance - positive

### USER: Amazing!!!!: So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️ ### ASSISTANT: Customer Service - Assistance - positive )))

### Review: title: Amazing!!!!, content: So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️ ### Analysis: categories: Customer Service, aspects: Assistance, sentiments: positive )))

### Review: title: Amazing!!!!, content: So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️ ### Analysis: categories: (Customer Service) aspects: (Assistance) sentiments: (positive) )))

Lists view

This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose.

App

Lists view

Negative

App - Lists view - Negative

### USER: Lists view: This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose. ### ASSISTANT: App - Lists view - Negative )))

### Review: title: Lists view, content: This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose. ### Analysis: categories: App, aspects: Lists view, sentiments: Negative )))

### Review: title: Lists view, content: This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose. ### Analysis: categories: (App) aspects: (Lists view) sentiments: (Negative) )))

Sharing Items with people.

I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice.

Usage

Sharing

negative

Usage - Sharing - negative

### USER: Sharing Items with people.: I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice. ### ASSISTANT: Usage - Sharing - negative )))

### Review: title: Sharing Items with people., content: I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice. ### Analysis: categories: Usage, aspects: Sharing, sentiments: negative )))

### Review: title: Sharing Items with people., content: I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice. ### Analysis: categories: (Usage) aspects: (Sharing) sentiments: (negative) )))

Great app, but…

I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give.

App Usage, App Usage

Usability, Logging Out

Positive, Negative

App Usage - Usability - Positive, App Usage - Logging Out - Negative

### USER: Great app, but…: I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give. ### ASSISTANT: App Usage - Usability - Positive, App Usage - Logging Out - Negative )))

### Review: title: Great app, but…, content: I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give. ### Analysis: categories: App Usage, App Usage, aspects: Usability, Logging Out, sentiments: Positive, Negative )))

### Review: title: Great app, but…, content: I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give. ### Analysis: categories: (App Usage, App Usage) aspects: (Usability, Logging Out) sentiments: (Positive, Negative) )))

Problem with updates

Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there

Delivery

Tracking

negative

Delivery - Tracking - negative

### USER: Problem with updates: Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there ### ASSISTANT: Delivery - Tracking - negative )))

### Review: title: Problem with updates, content: Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there ### Analysis: categories: Delivery, aspects: Tracking, sentiments: negative )))

### Review: title: Problem with updates, content: Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there ### Analysis: categories: (Delivery) aspects: (Tracking) sentiments: (negative) )))

Confusing interface, order won’t cancel bug...

The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items

App-Review, App-Review, App-Review, App-Review, App-Review

Interface, Ordering, Convenience, Selection, Pricing

Negative, Negative, Positive, Positive, Positive

App-Review - Interface - Negative, App-Review - Ordering - Negative, App-Review - Convenience - Positive, App-Review - Selection - Positive, App-Review - Pricing - Positive

### USER: Confusing interface, order won’t cancel bug...: The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items ### ASSISTANT: App-Review - Interface - Negative, App-Review - Ordering - Negative, App-Review - Convenience - Positive, App-Review - Selection - Positive, App-Review - Pricing - Positive )))

### Review: title: Confusing interface, order won’t cancel bug..., content: The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items ### Analysis: categories: App-Review, App-Review, App-Review, App-Review, App-Review, aspects: Interface, Ordering, Convenience, Selection, Pricing, sentiments: Negative, Negative, Positive, Positive, Positive )))

### Review: title: Confusing interface, order won’t cancel bug..., content: The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items ### Analysis: categories: (App-Review, App-Review, App-Review, App-Review, App-Review) aspects: (Interface, Ordering, Convenience, Selection, Pricing) sentiments: (Negative, Negative, Positive, Positive, Positive) )))

Absolutely Hate the New UI and Color Crime

I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again.

UI, Design

User Interface, Color Scheme

negative, negative

UI - User Interface - negative, Design - Color Scheme - negative

### USER: Absolutely Hate the New UI and Color Crime: I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again. ### ASSISTANT: UI - User Interface - negative, Design - Color Scheme - negative )))

### Review: title: Absolutely Hate the New UI and Color Crime, content: I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again. ### Analysis: categories: UI, Design, aspects: User Interface, Color Scheme, sentiments: negative, negative )))

### Review: title: Absolutely Hate the New UI and Color Crime, content: I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again. ### Analysis: categories: (UI, Design) aspects: (User Interface, Color Scheme) sentiments: (negative, negative) )))

Delivery and Communication Failure

Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service.

Delivery, Delivery, Delivery, Delivery, Delivery

Communication, Driver, Compensation, Replacement, Customer Service

negative, negative, negative, negative, negative

Delivery - Communication - negative, Delivery - Driver - negative, Delivery - Compensation - negative, Delivery - Replacement - negative, Delivery - Customer Service - negative

### USER: Delivery and Communication Failure: Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. ### ASSISTANT: Delivery - Communication - negative, Delivery - Driver - negative, Delivery - Compensation - negative, Delivery - Replacement - negative, Delivery - Customer Service - negative )))

### Review: title: Delivery and Communication Failure, content: Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. ### Analysis: categories: Delivery, Delivery, Delivery, Delivery, Delivery, aspects: Communication, Driver, Compensation, Replacement, Customer Service, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Delivery and Communication Failure, content: Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. ### Analysis: categories: (Delivery, Delivery, Delivery, Delivery, Delivery) aspects: (Communication, Driver, Compensation, Replacement, Customer Service) sentiments: (negative, negative, negative, negative, negative) )))

DO NOT like the latest update

I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was.

App

Usage

Negative

App - Usage - Negative

### USER: DO NOT like the latest update: I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was. ### ASSISTANT: App - Usage - Negative )))

### Review: title: DO NOT like the latest update, content: I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was. ### Analysis: categories: App, aspects: Usage, sentiments: Negative )))

### Review: title: DO NOT like the latest update, content: I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was. ### Analysis: categories: (App) aspects: (Usage) sentiments: (Negative) )))

Crappy layout

Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important.

Functionality, Functionality, Functionality, Registration, Functionality

User Interface, Navigability, Message Center, Profile Customization, Review System

Negative, Negative, Negative, Negative, Negative

Functionality - User Interface - Negative, Functionality - Navigability - Negative, Functionality - Message Center - Negative, Registration - Profile Customization - Negative, Functionality - Review System - Negative

### USER: Crappy layout: Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important. ### ASSISTANT: Functionality - User Interface - Negative, Functionality - Navigability - Negative, Functionality - Message Center - Negative, Registration - Profile Customization - Negative, Functionality - Review System - Negative )))

### Review: title: Crappy layout, content: Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important. ### Analysis: categories: Functionality, Functionality, Functionality, Registration, Functionality, aspects: User Interface, Navigability, Message Center, Profile Customization, Review System, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Crappy layout, content: Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important. ### Analysis: categories: (Functionality, Functionality, Functionality, Registration, Functionality) aspects: (User Interface, Navigability, Message Center, Profile Customization, Review System) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Would let my light bill be overdue before I got rid of my Prime membership

They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!!

Ordering, Ordering, Customer Service, Ordering, Ordering

Price, Delivery, Customer Service, Variety, Freebies

positive, positive, positive, positive, positive

Ordering - Price - positive, Ordering - Delivery - positive, Customer Service - Customer Service - positive, Ordering - Variety - positive, Ordering - Freebies - positive

### USER: Would let my light bill be overdue before I got rid of my Prime membership: They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!! ### ASSISTANT: Ordering - Price - positive, Ordering - Delivery - positive, Customer Service - Customer Service - positive, Ordering - Variety - positive, Ordering - Freebies - positive )))

### Review: title: Would let my light bill be overdue before I got rid of my Prime membership, content: They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!! ### Analysis: categories: Ordering, Ordering, Customer Service, Ordering, Ordering, aspects: Price, Delivery, Customer Service, Variety, Freebies, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Would let my light bill be overdue before I got rid of my Prime membership, content: They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!! ### Analysis: categories: (Ordering, Ordering, Customer Service, Ordering, Ordering) aspects: (Price, Delivery, Customer Service, Variety, Freebies) sentiments: (positive, positive, positive, positive, positive) )))

App pages won’t display as a full page

Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake.

App Interface, App Interface, Customer Service, Purchase

Page Display, Item Detail Screen, Communication, Subscription

Negative, Negative, Negative, Negative

App Interface Page Display - Negative, App Interface - Item Detail Screen - Negative, Customer Service - Communication - Negative, Purchase - Subscription - Negative

### USER: App pages won’t display as a full page: Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake. ### ASSISTANT: App Interface Page Display - Negative, App Interface - Item Detail Screen - Negative, Customer Service - Communication - Negative, Purchase - Subscription - Negative )))

### Review: title: App pages won’t display as a full page, content: Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake. ### Analysis: categories: App Interface, App Interface, Customer Service, Purchase, aspects: Page Display, Item Detail Screen, Communication, Subscription, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: App pages won’t display as a full page, content: Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake. ### Analysis: categories: ( App Interface, App Interface, Customer Service, Purchase) aspects: (Page Display, Item Detail Screen, Communication, Subscription) sentiments: (Negative, Negative, Negative, Negative) )))

Good app, 3 major improvements needed

1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process!

App features, App features, Navigation

Dark Mode, Scrolling, Back Button

negative, negative, negative

App features - Dark Mode - negative, App features - Scrolling - negative, Navigation - Back Button - negative

### USER: Good app, 3 major improvements needed: 1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process! ### ASSISTANT: App features - Dark Mode - negative, App features - Scrolling - negative, Navigation - Back Button - negative )))

### Review: title: Good app, 3 major improvements needed, content: 1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process! ### Analysis: categories: App features, App features, Navigation, aspects: Dark Mode, Scrolling, Back Button, sentiments: negative, negative, negative )))

### Review: title: Good app, 3 major improvements needed, content: 1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process! ### Analysis: categories: (App features, App features, Navigation) aspects: (Dark Mode, Scrolling, Back Button) sentiments: (negative, negative, negative) )))

Issue with the wish lists page

I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you.

Functionality

Wish lists

Negative

Functionality - Wish lists - Negative

### USER: Issue with the wish lists page: I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you. ### ASSISTANT: Functionality - Wish lists - Negative )))

### Review: title: Issue with the wish lists page, content: I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you. ### Analysis: categories: Functionality, aspects: Wish lists, sentiments: Negative )))

### Review: title: Issue with the wish lists page, content: I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you. ### Analysis: categories: (Functionality) aspects: (Wish lists) sentiments: (Negative) )))

Need MUCH better password recovery support

Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it.

Security, Security

Password recovery, Two-way verification

negative, negative

Security - Password recovery - negative, Security - Two-way verification - negative

### USER: Need MUCH better password recovery support: Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it. ### ASSISTANT: Security - Password recovery - negative, Security - Two-way verification - negative )))

### Review: title: Need MUCH better password recovery support, content: Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it. ### Analysis: categories: Security, Security, aspects: Password recovery, Two-way verification, sentiments: negative, negative )))

### Review: title: Need MUCH better password recovery support, content: Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it. ### Analysis: categories: (Security, Security) aspects: (Password recovery, Two-way verification) sentiments: (negative, negative) )))

Getting worse

I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items.

Shopping

Try before you buy

negative

Shopping - Try before you buy - negative

### USER: Getting worse: I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items. ### ASSISTANT: Shopping - Try before you buy - negative )))

### Review: title: Getting worse, content: I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items. ### Analysis: categories: Shopping, aspects: Try before you buy, sentiments: negative )))

### Review: title: Getting worse, content: I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items. ### Analysis: categories: (Shopping) aspects: (Try before you buy) sentiments: (negative) )))

Please read

Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time

Delivery, Delivery

Shipping, Delivery time

negative, negative

Delivery - Shipping - negative, Delivery - Delivery time - negative

### USER: Please read: Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time ### ASSISTANT: Delivery - Shipping - negative, Delivery - Delivery time - negative )))

### Review: title: Please read, content: Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time ### Analysis: categories: Delivery, Delivery, aspects: Shipping, Delivery time, sentiments: negative, negative )))

### Review: title: Please read, content: Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time ### Analysis: categories: (Delivery, Delivery) aspects: (Shipping, Delivery time) sentiments: (negative, negative) )))

Bad filters, easy to order, wide selection, a lot of fake reviews

There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from.

Features, Features, Information, Usability, Usability, Selection

Filters, Filter options, Reviews, Ordering, App interface, Variety

negative, negative, negative, positive, positive, positive

Features Filters - negative, Features - Filter options - negative, Information - Reviews - negative, Usability - Ordering - positive, Usability - App interface - positive, Selection - Variety - positive

### USER: Bad filters, easy to order, wide selection, a lot of fake reviews: There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from. ### ASSISTANT: Features Filters - negative, Features - Filter options - negative, Information - Reviews - negative, Usability - Ordering - positive, Usability - App interface - positive, Selection - Variety - positive )))

### Review: title: Bad filters, easy to order, wide selection, a lot of fake reviews, content: There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from. ### Analysis: categories: Features, Features, Information, Usability, Usability, Selection, aspects: Filters, Filter options, Reviews, Ordering, App interface, Variety, sentiments: negative, negative, negative, positive, positive, positive )))

### Review: title: Bad filters, easy to order, wide selection, a lot of fake reviews, content: There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from. ### Analysis: categories: ( Features, Features, Information, Usability, Usability, Selection) aspects: (Filters, Filter options, Reviews, Ordering, App interface, Variety) sentiments: (negative, negative, negative, positive, positive, positive) )))

Next, Previous so annoying

I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers.

Usability

Navigation

Negative

Usability - Navigation - Negative

### USER: Next, Previous so annoying: I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers. ### ASSISTANT: Usability - Navigation - Negative )))

### Review: title: Next, Previous so annoying, content: I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers. ### Analysis: categories: Usability, aspects: Navigation, sentiments: Negative )))

### Review: title: Next, Previous so annoying, content: I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers. ### Analysis: categories: (Usability) aspects: (Navigation) sentiments: (Negative) )))

Lacks security features.

I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used.

Security

security features

negative

Security - security features - negative

### USER: Lacks security features.: I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used. ### ASSISTANT: Security - security features - negative )))

### Review: title: Lacks security features., content: I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used. ### Analysis: categories: Security, aspects: security features, sentiments: negative )))

### Review: title: Lacks security features., content: I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used. ### Analysis: categories: (Security) aspects: (security features) sentiments: (negative) )))

App makes things harder

The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently.

Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation

Findability, Navigability, Responsiveness, Resolution, Transparency

negative, negative, positive, negative, negative

Ease of Use - Findability - negative, Ease of Use - Navigability - negative, Customer Service - Responsiveness - positive, Customer Service - Resolution - negative, Moderation - Transparency - negative

### USER: App makes things harder: The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. ### ASSISTANT: Ease of Use - Findability - negative, Ease of Use - Navigability - negative, Customer Service - Responsiveness - positive, Customer Service - Resolution - negative, Moderation - Transparency - negative )))

### Review: title: App makes things harder, content: The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. ### Analysis: categories: Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation, aspects: Findability, Navigability, Responsiveness, Resolution, Transparency, sentiments: negative, negative, positive, negative, negative )))

### Review: title: App makes things harder, content: The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. ### Analysis: categories: (Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation) aspects: (Findability, Navigability, Responsiveness, Resolution, Transparency) sentiments: (negative, negative, positive, negative, negative) )))

Application Bugs

First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works?

Functionality, Functionality, Functionality

Bug Reporting, Details View, Image Viewing

Negative, Negative, Negative

Functionality - Bug Reporting - Negative, Functionality - Details View - Negative, Functionality - Image Viewing - Negative

### USER: Application Bugs: First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works? ### ASSISTANT: Functionality - Bug Reporting - Negative, Functionality - Details View - Negative, Functionality - Image Viewing - Negative )))

### Review: title: Application Bugs, content: First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works? ### Analysis: categories: Functionality, Functionality, Functionality, aspects: Bug Reporting, Details View, Image Viewing, sentiments: Negative, Negative, Negative )))

### Review: title: Application Bugs, content: First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works? ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (Bug Reporting, Details View, Image Viewing) sentiments: (Negative, Negative, Negative) )))

Never received 2 packages

I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous.

Customer Service, Customer Service, Delivery

Issue Reporting, Refund, Order Fulfillment

negative, negative, negative

Customer Service - Issue Reporting - negative, Customer Service - Refund - negative, Delivery - Order Fulfillment - negative

### USER: Never received 2 packages: I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. ### ASSISTANT: Customer Service - Issue Reporting - negative, Customer Service - Refund - negative, Delivery - Order Fulfillment - negative )))

### Review: title: Never received 2 packages, content: I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. ### Analysis: categories: Customer Service, Customer Service, Delivery, aspects: Issue Reporting, Refund, Order Fulfillment, sentiments: negative, negative, negative )))

### Review: title: Never received 2 packages, content: I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. ### Analysis: categories: (Customer Service, Customer Service, Delivery) aspects: (Issue Reporting, Refund, Order Fulfillment) sentiments: (negative, negative, negative) )))

Filter and sort don’t work that good

I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there.

App, App

Sort, Filter

Negative, Negative

App - Sort - Negative, App - Filter - Negative

### USER: Filter and sort don’t work that good: I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there. ### ASSISTANT: App - Sort - Negative, App - Filter - Negative )))

### Review: title: Filter and sort don’t work that good, content: I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there. ### Analysis: categories: App, App, aspects: Sort, Filter, sentiments: Negative, Negative )))

### Review: title: Filter and sort don’t work that good, content: I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there. ### Analysis: categories: (App, App) aspects: (Sort, Filter) sentiments: (Negative, Negative) )))

Loved it until changes

I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page.

App-Experience

Order Status Tracking

negative

App-Experience - Order Status Tracking - negative

### USER: Loved it until changes: I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page. ### ASSISTANT: App-Experience - Order Status Tracking - negative )))

### Review: title: Loved it until changes, content: I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page. ### Analysis: categories: App-Experience, aspects: Order Status Tracking, sentiments: negative )))

### Review: title: Loved it until changes, content: I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page. ### Analysis: categories: (App-Experience) aspects: (Order Status Tracking) sentiments: (negative) )))

Basically Great..

The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice.

App, App, App

Usability, Cancellation Process, Profiles

Negative, Negative, Positive

App - Usability - Negative, App - Cancellation Process - Negative, App - Profiles - Positive

### USER: Basically Great..: The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice. ### ASSISTANT: App - Usability - Negative, App - Cancellation Process - Negative, App - Profiles - Positive )))

### Review: title: Basically Great.., content: The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice. ### Analysis: categories: App, App, App, aspects: Usability, Cancellation Process, Profiles, sentiments: Negative, Negative, Positive )))

### Review: title: Basically Great.., content: The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice. ### Analysis: categories: (App, App, App) aspects: (Usability, Cancellation Process, Profiles) sentiments: (Negative, Negative, Positive) )))

I hate this app. The worst customer service imaginable

I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money.

Customer Service, Customer Service, Customer Service

Overall Experience, Responsiveness, Helpfulness

Negative, Negative, Negative

Customer Service - Overall Experience - Negative, Customer Service - Responsiveness - Negative, Customer Service - Helpfulness - Negative

### USER: I hate this app. The worst customer service imaginable: I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. ### ASSISTANT: Customer Service - Overall Experience - Negative, Customer Service - Responsiveness - Negative, Customer Service - Helpfulness - Negative )))

### Review: title: I hate this app. The worst customer service imaginable, content: I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Overall Experience, Responsiveness, Helpfulness, sentiments: Negative, Negative, Negative )))

### Review: title: I hate this app. The worst customer service imaginable, content: I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Overall Experience, Responsiveness, Helpfulness) sentiments: (Negative, Negative, Negative) )))

My Wife has a problem

My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot

Experience

App

Negative

Experience - App - Negative

### USER: My Wife has a problem: My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot ### ASSISTANT: Experience - App - Negative )))

### Review: title: My Wife has a problem, content: My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot ### Analysis: categories: Experience, aspects: App, sentiments: Negative )))

### Review: title: My Wife has a problem, content: My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot ### Analysis: categories: (Experience) aspects: (App) sentiments: (Negative) )))

Problems with latest version

Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight.

Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality

Looping errors, Unable to place order, Unable to display orders, Unable to login, App hangs, Slow loading, App usefulness

Negative, Negative, Negative, Negative, Negative, Negative, Negative

Functionality - Looping errors - Negative, Functionality - Unable to place order - Negative, Functionality - Unable to display orders - Negative, Functionality - Unable to login - Negative, Functionality - App hangs - Negative, Functionality - Slow loading - Negative, Functionality - App usefulness - Negative

### USER: Problems with latest version: Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight. ### ASSISTANT: Functionality - Looping errors - Negative, Functionality - Unable to place order - Negative, Functionality - Unable to display orders - Negative, Functionality - Unable to login - Negative, Functionality - App hangs - Negative, Functionality - Slow loading - Negative, Functionality - App usefulness - Negative )))

### Review: title: Problems with latest version, content: Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, aspects: Looping errors, Unable to place order, Unable to display orders, Unable to login, App hangs, Slow loading, App usefulness, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Problems with latest version, content: Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality) aspects: (Looping errors, Unable to place order, Unable to display orders, Unable to login, App hangs, Slow loading, App usefulness) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

App Display has changed on my IPad!

I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device.

App Usability

Display

negative

App Usability - Display - negative

### USER: App Display has changed on my IPad!: I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device. ### ASSISTANT: App Usability - Display - negative )))

### Review: title: App Display has changed on my IPad!, content: I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device. ### Analysis: categories: App Usability, aspects: Display, sentiments: negative )))

### Review: title: App Display has changed on my IPad!, content: I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device. ### Analysis: categories: (App Usability) aspects: (Display) sentiments: (negative) )))

gets worse with every update

I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please!

App Functionality, App Functionality, App Appearance

Description, Navigation, Design

Negative, Negative, Negative

App Functionality - Description - Negative, App Functionality - Navigation - Negative, App Appearance - Design - Negative

### USER: gets worse with every update: I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! ### ASSISTANT: App Functionality - Description - Negative, App Functionality - Navigation - Negative, App Appearance - Design - Negative )))

### Review: title: gets worse with every update, content: I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! ### Analysis: categories: App Functionality, App Functionality, App Appearance, aspects: Description, Navigation, Design, sentiments: Negative, Negative, Negative )))

### Review: title: gets worse with every update, content: I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! ### Analysis: categories: (App Functionality, App Functionality, App Appearance) aspects: (Description, Navigation, Design) sentiments: (Negative, Negative, Negative) )))

Amazing, besides what the other reviews say!!

This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :)

Delivery, Delivery, App, App, Company

Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service

Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive

Delivery - Shipping Speed - Positive, Delivery - Shipping Reliability - Negative (during quarantine), App - Features - Negative (lack of dark mode), App - Functionality - Positive, Company - Customer Service - Positive

### USER: Amazing, besides what the other reviews say!!: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### ASSISTANT: Delivery - Shipping Speed - Positive, Delivery - Shipping Reliability - Negative (during quarantine), App - Features - Negative (lack of dark mode), App - Functionality - Positive, Company - Customer Service - Positive )))

### Review: title: Amazing, besides what the other reviews say!!, content: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### Analysis: categories: Delivery, Delivery, App, App, Company, aspects: Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service, sentiments: Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive )))

### Review: title: Amazing, besides what the other reviews say!!, content: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### Analysis: categories: (Delivery, Delivery, App, App, Company) aspects: (Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service) sentiments: (Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive) )))

Deliveries

Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬

Delivery

Delivery

negative

Delivery - Delivery - negative

### USER: Deliveries: Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬 ### ASSISTANT: Delivery - Delivery - negative )))

### Review: title: Deliveries, content: Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬 ### Analysis: categories: Delivery, aspects: Delivery, sentiments: negative )))

### Review: title: Deliveries, content: Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬 ### Analysis: categories: (Delivery) aspects: (Delivery) sentiments: (negative) )))

What happened?

This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay.

Usability, Usability

Navigation, Scrolling

negative, negative

Usability - Navigation - negative, Usability - Scrolling - negative

### USER: What happened?: This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay. ### ASSISTANT: Usability - Navigation - negative, Usability - Scrolling - negative )))

### Review: title: What happened?, content: This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay. ### Analysis: categories: Usability, Usability, aspects: Navigation, Scrolling, sentiments: negative, negative )))

### Review: title: What happened?, content: This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay. ### Analysis: categories: (Usability, Usability) aspects: (Navigation, Scrolling) sentiments: (negative, negative) )))

What happened to the app??

It’s become a carbon copy of the website on my iPad Pro, and I absolutely hate its cluttered appearance. Why have this “roll over image to view detail”, when I could so easily pinch and zoom the high definition images in the previous versions? Why can’t I scroll through images anymore, instead having to go back each time to click one by one? Who thinks that this is progress??? Bring the old version back! It was much easier to navigate!, Oh! And as was mentioned by so many other customers, what happened to the read reviews link? Used to be so simple. Now it’s like a scavenger hunt to find where you can actually go to read the reviews. I am so disgusted with all this, I’ve actually started using my Walmart app more than ever before.

Interface, Interface, Features

Appearance, Navigation, Read reviews link

negative, negative, negative

Interface - Appearance - negative, Interface - Navigation - negative, Features - Read reviews link - negative

### USER: What happened to the app??: It’s become a carbon copy of the website on my iPad Pro, and I absolutely hate its cluttered appearance. Why have this “roll over image to view detail”, when I could so easily pinch and zoom the high definition images in the previous versions? Why can’t I scroll through images anymore, instead having to go back each time to click one by one? Who thinks that this is progress??? Bring the old version back! It was much easier to navigate!, Oh! And as was mentioned by so many other customers, what happened to the read reviews link? Used to be so simple. Now it’s like a scavenger hunt to find where you can actually go to read the reviews. I am so disgusted with all this, I’ve actually started using my Walmart app more than ever before. ### ASSISTANT: Interface - Appearance - negative, Interface - Navigation - negative, Features - Read reviews link - negative )))

### Review: title: What happened to the app??, content: It’s become a carbon copy of the website on my iPad Pro, and I absolutely hate its cluttered appearance. Why have this “roll over image to view detail”, when I could so easily pinch and zoom the high definition images in the previous versions? Why can’t I scroll through images anymore, instead having to go back each time to click one by one? Who thinks that this is progress??? Bring the old version back! It was much easier to navigate!, Oh! And as was mentioned by so many other customers, what happened to the read reviews link? Used to be so simple. Now it’s like a scavenger hunt to find where you can actually go to read the reviews. I am so disgusted with all this, I’ve actually started using my Walmart app more than ever before. ### Analysis: categories: Interface, Interface, Features, aspects: Appearance, Navigation, Read reviews link, sentiments: negative, negative, negative )))

### Review: title: What happened to the app??, content: It’s become a carbon copy of the website on my iPad Pro, and I absolutely hate its cluttered appearance. Why have this “roll over image to view detail”, when I could so easily pinch and zoom the high definition images in the previous versions? Why can’t I scroll through images anymore, instead having to go back each time to click one by one? Who thinks that this is progress??? Bring the old version back! It was much easier to navigate!, Oh! And as was mentioned by so many other customers, what happened to the read reviews link? Used to be so simple. Now it’s like a scavenger hunt to find where you can actually go to read the reviews. I am so disgusted with all this, I’ve actually started using my Walmart app more than ever before. ### Analysis: categories: (Interface, Interface, Features) aspects: (Appearance, Navigation, Read reviews link) sentiments: (negative, negative, negative) )))

Shut it tru trukkus

If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you’re consuming from 3rd party 99.9% of the time and you don’t get other perks like haggle free returns, and free movies, music, twitch, etc. Your business is but a drop in the hat for a multi billion dollar company. Stop complaining and being a Karen.

Delivery

Service

negative

Delivery - Service - negative

### USER: Shut it tru trukkus: If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you’re consuming from 3rd party 99.9% of the time and you don’t get other perks like haggle free returns, and free movies, music, twitch, etc. Your business is but a drop in the hat for a multi billion dollar company. Stop complaining and being a Karen. ### ASSISTANT: Delivery - Service - negative )))

### Review: title: Shut it tru trukkus, content: If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you’re consuming from 3rd party 99.9% of the time and you don’t get other perks like haggle free returns, and free movies, music, twitch, etc. Your business is but a drop in the hat for a multi billion dollar company. Stop complaining and being a Karen. ### Analysis: categories: Delivery, aspects: Service, sentiments: negative )))

### Review: title: Shut it tru trukkus, content: If you don’t understand the struggles of people not having the staffing to execute what was once standard practice, don’t blame the company, blame the fact that AMERICANS ARE LAZY AND DONT WANT TO WORK. When they’re given the option to make MORE on unemployment than anything else. Furthermore, go back to eBay where you’re consuming from 3rd party 99.9% of the time and you don’t get other perks like haggle free returns, and free movies, music, twitch, etc. Your business is but a drop in the hat for a multi billion dollar company. Stop complaining and being a Karen. ### Analysis: categories: (Delivery) aspects: (Service) sentiments: (negative) )))

OMG

This app is amazing and orders fast shipments and your school through were bound to find something that you like you can search up thousand 1100s of millions of things it’s crazy when I first bought the app I thought that is going to be that good and you want to be able to get things for a cheap price and it’s not a cheapskate when you order something that’s cheap it lets you give it back if it’s broken and order a new one that is not I recommend this because you can find so many amazing things for loved ones or even for a close friend

Shopping, Shopping, Shopping, Shopping

Shipping speed, Variety of products, Price, Returns

positive, positive, positive, positive

Shopping - Shipping speed - positive, Shopping - Variety of products - positive, Shopping - Price - positive, Shopping - Returns - positive

### USER: OMG: This app is amazing and orders fast shipments and your school through were bound to find something that you like you can search up thousand 1100s of millions of things it’s crazy when I first bought the app I thought that is going to be that good and you want to be able to get things for a cheap price and it’s not a cheapskate when you order something that’s cheap it lets you give it back if it’s broken and order a new one that is not I recommend this because you can find so many amazing things for loved ones or even for a close friend ### ASSISTANT: Shopping - Shipping speed - positive, Shopping - Variety of products - positive, Shopping - Price - positive, Shopping - Returns - positive )))

### Review: title: OMG, content: This app is amazing and orders fast shipments and your school through were bound to find something that you like you can search up thousand 1100s of millions of things it’s crazy when I first bought the app I thought that is going to be that good and you want to be able to get things for a cheap price and it’s not a cheapskate when you order something that’s cheap it lets you give it back if it’s broken and order a new one that is not I recommend this because you can find so many amazing things for loved ones or even for a close friend ### Analysis: categories: Shopping, Shopping, Shopping, Shopping, aspects: Shipping speed, Variety of products, Price, Returns, sentiments: positive, positive, positive, positive )))

### Review: title: OMG, content: This app is amazing and orders fast shipments and your school through were bound to find something that you like you can search up thousand 1100s of millions of things it’s crazy when I first bought the app I thought that is going to be that good and you want to be able to get things for a cheap price and it’s not a cheapskate when you order something that’s cheap it lets you give it back if it’s broken and order a new one that is not I recommend this because you can find so many amazing things for loved ones or even for a close friend ### Analysis: categories: (Shopping, Shopping, Shopping, Shopping) aspects: (Shipping speed, Variety of products, Price, Returns) sentiments: (positive, positive, positive, positive) )))

Disappointed. Sick of scrolling, Open product page, go back, repeat

Search function is useless. Sponsored ads is useless. I’m searching for iphone mini screen protector, yet so many listings dont have what model the item is fore in the displayed description. Open up listing, iphone 14pro only….Even when I do find one thats for it all the suggested items in that page 97% not for my device…. Then I start seeing samsung crap pop up. I waste too much scrolling and opening up pages to find its not what I’m looking for. The messaging interface is GARBAGE, dont even receive noti’s for them….Honestly I would buy more from them if I could actually find what I was looking for. Was looking for a bed frame with indented legs, hardly any popped up through the numerous key word variations I tried. Wasnt impressed , so I purchased a different style. A few days later on the app and then the style I was looking for starts being shown all over on my fone, meaning not just the app,….its obsurd to be honest. Looks like ill be using walmart for a while….

Search, Search, Search, Search, Customer service, Customer service, Product

search function, Sponsored ads, listing description, variety of listings, messaging interface, notifications, bed frame

negative, negative, negative, negative, negative, negative, neutral

Search search function - negative, Search - Sponsored ads - negative, Search - listing description - negative, Search - variety of listings - negative, Customer service - messaging interface - negative, Customer service - notifications - negative, Product - bed frame - neutral

### USER: Disappointed. Sick of scrolling, Open product page, go back, repeat: Search function is useless. Sponsored ads is useless. I’m searching for iphone mini screen protector, yet so many listings dont have what model the item is fore in the displayed description. Open up listing, iphone 14pro only….Even when I do find one thats for it all the suggested items in that page 97% not for my device…. Then I start seeing samsung crap pop up. I waste too much scrolling and opening up pages to find its not what I’m looking for. The messaging interface is GARBAGE, dont even receive noti’s for them….Honestly I would buy more from them if I could actually find what I was looking for. Was looking for a bed frame with indented legs, hardly any popped up through the numerous key word variations I tried. Wasnt impressed , so I purchased a different style. A few days later on the app and then the style I was looking for starts being shown all over on my fone, meaning not just the app,….its obsurd to be honest. Looks like ill be using walmart for a while…. ### ASSISTANT: Search search function - negative, Search - Sponsored ads - negative, Search - listing description - negative, Search - variety of listings - negative, Customer service - messaging interface - negative, Customer service - notifications - negative, Product - bed frame - neutral )))

### Review: title: Disappointed. Sick of scrolling, Open product page, go back, repeat, content: Search function is useless. Sponsored ads is useless. I’m searching for iphone mini screen protector, yet so many listings dont have what model the item is fore in the displayed description. Open up listing, iphone 14pro only….Even when I do find one thats for it all the suggested items in that page 97% not for my device…. Then I start seeing samsung crap pop up. I waste too much scrolling and opening up pages to find its not what I’m looking for. The messaging interface is GARBAGE, dont even receive noti’s for them….Honestly I would buy more from them if I could actually find what I was looking for. Was looking for a bed frame with indented legs, hardly any popped up through the numerous key word variations I tried. Wasnt impressed , so I purchased a different style. A few days later on the app and then the style I was looking for starts being shown all over on my fone, meaning not just the app,….its obsurd to be honest. Looks like ill be using walmart for a while…. ### Analysis: categories: Search, Search, Search, Search, Customer service, Customer service, Product, aspects: search function, Sponsored ads, listing description, variety of listings, messaging interface, notifications, bed frame, sentiments: negative, negative, negative, negative, negative, negative, neutral )))

### Review: title: Disappointed. Sick of scrolling, Open product page, go back, repeat, content: Search function is useless. Sponsored ads is useless. I’m searching for iphone mini screen protector, yet so many listings dont have what model the item is fore in the displayed description. Open up listing, iphone 14pro only….Even when I do find one thats for it all the suggested items in that page 97% not for my device…. Then I start seeing samsung crap pop up. I waste too much scrolling and opening up pages to find its not what I’m looking for. The messaging interface is GARBAGE, dont even receive noti’s for them….Honestly I would buy more from them if I could actually find what I was looking for. Was looking for a bed frame with indented legs, hardly any popped up through the numerous key word variations I tried. Wasnt impressed , so I purchased a different style. A few days later on the app and then the style I was looking for starts being shown all over on my fone, meaning not just the app,….its obsurd to be honest. Looks like ill be using walmart for a while…. ### Analysis: categories: ( Search, Search, Search, Search, Customer service, Customer service, Product) aspects: (search function, Sponsored ads, listing description, variety of listings, messaging interface, notifications, bed frame) sentiments: (negative, negative, negative, negative, negative, negative, neutral) )))

Update delivery security

The app is really great, I’ve used it for a while but they can definitely do better! If my packages don’t get to me it’s not my fault. I don’t know what investigation y’all do but it’s never came up with the right solution as to where the package went. Wasting people’s time, maybe some pictures to show evidence of delivery! Something! I’m really not feeling it lately because when I ask them to deliver to a locker where I can pick up the package is fine but immediately when it’s delivered to my residence it’s either I receive the package late or it never comes. Like be for real if inconvenience is what I wanted I wouldn’t have ordered online!

Delivery

Delivery service

negative

Delivery - Delivery service - negative

### USER: Update delivery security: The app is really great, I’ve used it for a while but they can definitely do better! If my packages don’t get to me it’s not my fault. I don’t know what investigation y’all do but it’s never came up with the right solution as to where the package went. Wasting people’s time, maybe some pictures to show evidence of delivery! Something! I’m really not feeling it lately because when I ask them to deliver to a locker where I can pick up the package is fine but immediately when it’s delivered to my residence it’s either I receive the package late or it never comes. Like be for real if inconvenience is what I wanted I wouldn’t have ordered online! ### ASSISTANT: Delivery - Delivery service - negative )))

### Review: title: Update delivery security, content: The app is really great, I’ve used it for a while but they can definitely do better! If my packages don’t get to me it’s not my fault. I don’t know what investigation y’all do but it’s never came up with the right solution as to where the package went. Wasting people’s time, maybe some pictures to show evidence of delivery! Something! I’m really not feeling it lately because when I ask them to deliver to a locker where I can pick up the package is fine but immediately when it’s delivered to my residence it’s either I receive the package late or it never comes. Like be for real if inconvenience is what I wanted I wouldn’t have ordered online! ### Analysis: categories: Delivery, aspects: Delivery service, sentiments: negative )))

### Review: title: Update delivery security, content: The app is really great, I’ve used it for a while but they can definitely do better! If my packages don’t get to me it’s not my fault. I don’t know what investigation y’all do but it’s never came up with the right solution as to where the package went. Wasting people’s time, maybe some pictures to show evidence of delivery! Something! I’m really not feeling it lately because when I ask them to deliver to a locker where I can pick up the package is fine but immediately when it’s delivered to my residence it’s either I receive the package late or it never comes. Like be for real if inconvenience is what I wanted I wouldn’t have ordered online! ### Analysis: categories: (Delivery) aspects: (Delivery service) sentiments: (negative) )))

Feature requests for Fresh repeat

Love the ‘repeat items’ option in Fresh grocery, but please make my repeat items searchable, and group by similar item!, I have a long list of weekly repeat items, and I don’t always remember if I’ve already set something general (for example “olives”) to repeat, so I accidentally add another repeat for a slightly different (but essentially the same) item. Then I don’t notice the duplicate because they are far apart in the list. Could they at least be grouped by category? Ideal to be able to sort by category OR frequency of repeat. Also, can’t find a way to search among items on the repeat list - that could help prevent duplicates too, if I could quickly check whether I have something called “olives” on the list without scrolling through every item

Feature, Feature, Feature, Feature, Feature

Repeat Items, Grouping of Similar Items, Sorting by Category, Sorting by Frequency of Repeat, Search Repeat List

Positive, Positive, Positive, Positive, Positive

Feature - Repeat Items - Positive, Feature - Grouping of Similar Items - Positive, Feature - Sorting by Category - Positive, Feature - Sorting by Frequency of Repeat - Positive, Feature - Search Repeat List - Positive

### USER: Feature requests for Fresh repeat: Love the ‘repeat items’ option in Fresh grocery, but please make my repeat items searchable, and group by similar item!, I have a long list of weekly repeat items, and I don’t always remember if I’ve already set something general (for example “olives”) to repeat, so I accidentally add another repeat for a slightly different (but essentially the same) item. Then I don’t notice the duplicate because they are far apart in the list. Could they at least be grouped by category? Ideal to be able to sort by category OR frequency of repeat. Also, can’t find a way to search among items on the repeat list - that could help prevent duplicates too, if I could quickly check whether I have something called “olives” on the list without scrolling through every item ### ASSISTANT: Feature - Repeat Items - Positive, Feature - Grouping of Similar Items - Positive, Feature - Sorting by Category - Positive, Feature - Sorting by Frequency of Repeat - Positive, Feature - Search Repeat List - Positive )))

### Review: title: Feature requests for Fresh repeat, content: Love the ‘repeat items’ option in Fresh grocery, but please make my repeat items searchable, and group by similar item!, I have a long list of weekly repeat items, and I don’t always remember if I’ve already set something general (for example “olives”) to repeat, so I accidentally add another repeat for a slightly different (but essentially the same) item. Then I don’t notice the duplicate because they are far apart in the list. Could they at least be grouped by category? Ideal to be able to sort by category OR frequency of repeat. Also, can’t find a way to search among items on the repeat list - that could help prevent duplicates too, if I could quickly check whether I have something called “olives” on the list without scrolling through every item ### Analysis: categories: Feature, Feature, Feature, Feature, Feature, aspects: Repeat Items, Grouping of Similar Items, Sorting by Category, Sorting by Frequency of Repeat, Search Repeat List, sentiments: Positive, Positive, Positive, Positive, Positive )))

### Review: title: Feature requests for Fresh repeat, content: Love the ‘repeat items’ option in Fresh grocery, but please make my repeat items searchable, and group by similar item!, I have a long list of weekly repeat items, and I don’t always remember if I’ve already set something general (for example “olives”) to repeat, so I accidentally add another repeat for a slightly different (but essentially the same) item. Then I don’t notice the duplicate because they are far apart in the list. Could they at least be grouped by category? Ideal to be able to sort by category OR frequency of repeat. Also, can’t find a way to search among items on the repeat list - that could help prevent duplicates too, if I could quickly check whether I have something called “olives” on the list without scrolling through every item ### Analysis: categories: (Feature, Feature, Feature, Feature, Feature) aspects: (Repeat Items, Grouping of Similar Items, Sorting by Category, Sorting by Frequency of Repeat, Search Repeat List) sentiments: (Positive, Positive, Positive, Positive, Positive) )))

Makes shopping frustrating

I use this all the time on an iPad and iPhone because I have Prime. Problems I’ve noticed on the iPhone & iPad are while reading reviews you will keep reading repeat reviews because it loops back & you’ll question your sanity as well as waste your time. Another, on the iPad app you can’t see customer photos which makes reviews less helpful, but you can see them on the iPhone, so I have to open up my iPhone if I really want to see customer photos. It’s been a long time and I’ve updated these apps many times, but never an improvement to those issues. I would love this app if you could fix those bugs. I also don’t care for the item drop wishlist, I find it more annoying that I have to click it away after accidentally pressing something for too long.

Functionality, Functionality, Functionality

Review readability, Feature, Bug

Negative, Negative, Negative

Functionality - Review readability - Negative, Functionality - Feature - Negative, Functionality - Bug - Negative

### USER: Makes shopping frustrating: I use this all the time on an iPad and iPhone because I have Prime. Problems I’ve noticed on the iPhone & iPad are while reading reviews you will keep reading repeat reviews because it loops back & you’ll question your sanity as well as waste your time. Another, on the iPad app you can’t see customer photos which makes reviews less helpful, but you can see them on the iPhone, so I have to open up my iPhone if I really want to see customer photos. It’s been a long time and I’ve updated these apps many times, but never an improvement to those issues. I would love this app if you could fix those bugs. I also don’t care for the item drop wishlist, I find it more annoying that I have to click it away after accidentally pressing something for too long. ### ASSISTANT: Functionality - Review readability - Negative, Functionality - Feature - Negative, Functionality - Bug - Negative )))

### Review: title: Makes shopping frustrating, content: I use this all the time on an iPad and iPhone because I have Prime. Problems I’ve noticed on the iPhone & iPad are while reading reviews you will keep reading repeat reviews because it loops back & you’ll question your sanity as well as waste your time. Another, on the iPad app you can’t see customer photos which makes reviews less helpful, but you can see them on the iPhone, so I have to open up my iPhone if I really want to see customer photos. It’s been a long time and I’ve updated these apps many times, but never an improvement to those issues. I would love this app if you could fix those bugs. I also don’t care for the item drop wishlist, I find it more annoying that I have to click it away after accidentally pressing something for too long. ### Analysis: categories: Functionality, Functionality, Functionality, aspects: Review readability, Feature, Bug, sentiments: Negative, Negative, Negative )))

### Review: title: Makes shopping frustrating, content: I use this all the time on an iPad and iPhone because I have Prime. Problems I’ve noticed on the iPhone & iPad are while reading reviews you will keep reading repeat reviews because it loops back & you’ll question your sanity as well as waste your time. Another, on the iPad app you can’t see customer photos which makes reviews less helpful, but you can see them on the iPhone, so I have to open up my iPhone if I really want to see customer photos. It’s been a long time and I’ve updated these apps many times, but never an improvement to those issues. I would love this app if you could fix those bugs. I also don’t care for the item drop wishlist, I find it more annoying that I have to click it away after accidentally pressing something for too long. ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (Review readability, Feature, Bug) sentiments: (Negative, Negative, Negative) )))

What happened to landscape view?

Why is it that everyone thinks all apps need to be used in portrait view anymore? Lately every app I use seems to be making portrait their default view and giving no alternative to the user. Well, that doesn’t suit me and I’m sure it doesn’t suit most of the iPad or tablet users. That might be fine for iPhone users but when I’m using my iPad, often in the living room or bedroom, trying to balance it in portrait is a pain. At the very least give us an option like in the past. Don’t just eliminate the possibility.

UI, UI

Interface, Orientation

negative, negative

UI - Interface - negative, UI - Orientation - negative

### USER: What happened to landscape view?: Why is it that everyone thinks all apps need to be used in portrait view anymore? Lately every app I use seems to be making portrait their default view and giving no alternative to the user. Well, that doesn’t suit me and I’m sure it doesn’t suit most of the iPad or tablet users. That might be fine for iPhone users but when I’m using my iPad, often in the living room or bedroom, trying to balance it in portrait is a pain. At the very least give us an option like in the past. Don’t just eliminate the possibility. ### ASSISTANT: UI - Interface - negative, UI - Orientation - negative )))

### Review: title: What happened to landscape view?, content: Why is it that everyone thinks all apps need to be used in portrait view anymore? Lately every app I use seems to be making portrait their default view and giving no alternative to the user. Well, that doesn’t suit me and I’m sure it doesn’t suit most of the iPad or tablet users. That might be fine for iPhone users but when I’m using my iPad, often in the living room or bedroom, trying to balance it in portrait is a pain. At the very least give us an option like in the past. Don’t just eliminate the possibility. ### Analysis: categories: UI, UI, aspects: Interface, Orientation, sentiments: negative, negative )))

### Review: title: What happened to landscape view?, content: Why is it that everyone thinks all apps need to be used in portrait view anymore? Lately every app I use seems to be making portrait their default view and giving no alternative to the user. Well, that doesn’t suit me and I’m sure it doesn’t suit most of the iPad or tablet users. That might be fine for iPhone users but when I’m using my iPad, often in the living room or bedroom, trying to balance it in portrait is a pain. At the very least give us an option like in the past. Don’t just eliminate the possibility. ### Analysis: categories: (UI, UI) aspects: (Interface, Orientation) sentiments: (negative, negative) )))

Based on Web Browser??

iPad version seems to now be based on the website instead of the app that we’re used to. Much harder to navigate product pages as the text is too small to read and the product images are harder to view. Definitely a step back especially compared to the new, sleeker version for the iPhone. I feel that we all should get the best possible shopping experience considering the amount we pay annually for our memberships.

App

Usability

Negative

App - Usability - Negative

### USER: Based on Web Browser??: iPad version seems to now be based on the website instead of the app that we’re used to. Much harder to navigate product pages as the text is too small to read and the product images are harder to view. Definitely a step back especially compared to the new, sleeker version for the iPhone. I feel that we all should get the best possible shopping experience considering the amount we pay annually for our memberships. ### ASSISTANT: App - Usability - Negative )))

### Review: title: Based on Web Browser??, content: iPad version seems to now be based on the website instead of the app that we’re used to. Much harder to navigate product pages as the text is too small to read and the product images are harder to view. Definitely a step back especially compared to the new, sleeker version for the iPhone. I feel that we all should get the best possible shopping experience considering the amount we pay annually for our memberships. ### Analysis: categories: App, aspects: Usability, sentiments: Negative )))

### Review: title: Based on Web Browser??, content: iPad version seems to now be based on the website instead of the app that we’re used to. Much harder to navigate product pages as the text is too small to read and the product images are harder to view. Definitely a step back especially compared to the new, sleeker version for the iPhone. I feel that we all should get the best possible shopping experience considering the amount we pay annually for our memberships. ### Analysis: categories: (App) aspects: (Usability) sentiments: (Negative) )))

Don't say it's getting delivered when it isn't.

Stop saying it's getting delivered today by 8p, then say, "Give it three more days," when it doesn't arrive. It implies you had tracking info that the driver had it, but now the driver is just gonna hang on to my stuff last minute for a few more days. I mean, is that what's really going on? Maybe you need to vet your drivers better., , If your tracking is ambiguous about delivery date, then be transparent and keep it ambiguous. I was excited to get my items today, because you definitively said it was coming today. Then it was, "Psych! Wait or get a refund. We basically put a hold on your funds you could have spent somewhere else without frustration.", , This is the third time. I know pandemic is going on. I get waiting a little longer. But don't say it's arriving when it isn't. That's not how tracking works. And you have that tracking info.

Delivery

Delivery Date

Negative

Delivery - Delivery Date - Negative

### USER: Don't say it's getting delivered when it isn't.: Stop saying it's getting delivered today by 8p, then say, "Give it three more days," when it doesn't arrive. It implies you had tracking info that the driver had it, but now the driver is just gonna hang on to my stuff last minute for a few more days. I mean, is that what's really going on? Maybe you need to vet your drivers better., , If your tracking is ambiguous about delivery date, then be transparent and keep it ambiguous. I was excited to get my items today, because you definitively said it was coming today. Then it was, "Psych! Wait or get a refund. We basically put a hold on your funds you could have spent somewhere else without frustration.", , This is the third time. I know pandemic is going on. I get waiting a little longer. But don't say it's arriving when it isn't. That's not how tracking works. And you have that tracking info. ### ASSISTANT: Delivery - Delivery Date - Negative )))

### Review: title: Don't say it's getting delivered when it isn't., content: Stop saying it's getting delivered today by 8p, then say, "Give it three more days," when it doesn't arrive. It implies you had tracking info that the driver had it, but now the driver is just gonna hang on to my stuff last minute for a few more days. I mean, is that what's really going on? Maybe you need to vet your drivers better., , If your tracking is ambiguous about delivery date, then be transparent and keep it ambiguous. I was excited to get my items today, because you definitively said it was coming today. Then it was, "Psych! Wait or get a refund. We basically put a hold on your funds you could have spent somewhere else without frustration.", , This is the third time. I know pandemic is going on. I get waiting a little longer. But don't say it's arriving when it isn't. That's not how tracking works. And you have that tracking info. ### Analysis: categories: Delivery, aspects: Delivery Date, sentiments: Negative )))

### Review: title: Don't say it's getting delivered when it isn't., content: Stop saying it's getting delivered today by 8p, then say, "Give it three more days," when it doesn't arrive. It implies you had tracking info that the driver had it, but now the driver is just gonna hang on to my stuff last minute for a few more days. I mean, is that what's really going on? Maybe you need to vet your drivers better., , If your tracking is ambiguous about delivery date, then be transparent and keep it ambiguous. I was excited to get my items today, because you definitively said it was coming today. Then it was, "Psych! Wait or get a refund. We basically put a hold on your funds you could have spent somewhere else without frustration.", , This is the third time. I know pandemic is going on. I get waiting a little longer. But don't say it's arriving when it isn't. That's not how tracking works. And you have that tracking info. ### Analysis: categories: (Delivery) aspects: (Delivery Date) sentiments: (Negative) )))

It’s too difficult to determine country of origin of products

By law products have to be marked where they are manufactured, but this information is not readily available in this app. I am a big proponent of buying American made products. The information on the products sold does not always contain country of origin information, and sometimes have to dig through the pictures to find out to the point I waist hours looking. And on at least one occasion I thought a product I was ordering was made in the US and found out when it arrived it was made in China so I returned it., , If we could filter by country of origin, this would be helpful. Especially for high end goods like kitchen equipment, furniture, tools, decorative items and wood products where country of origin is largely indicative of the quality of the product. , , Besides this issue, the app is great. Very good search algorithm, and I like how when you search and can shop certain brands.

Product

Country of Origin

Negative

Product - Country of Origin - Negative

### USER: It’s too difficult to determine country of origin of products: By law products have to be marked where they are manufactured, but this information is not readily available in this app. I am a big proponent of buying American made products. The information on the products sold does not always contain country of origin information, and sometimes have to dig through the pictures to find out to the point I waist hours looking. And on at least one occasion I thought a product I was ordering was made in the US and found out when it arrived it was made in China so I returned it., , If we could filter by country of origin, this would be helpful. Especially for high end goods like kitchen equipment, furniture, tools, decorative items and wood products where country of origin is largely indicative of the quality of the product. , , Besides this issue, the app is great. Very good search algorithm, and I like how when you search and can shop certain brands. ### ASSISTANT: Product - Country of Origin - Negative )))

### Review: title: It’s too difficult to determine country of origin of products, content: By law products have to be marked where they are manufactured, but this information is not readily available in this app. I am a big proponent of buying American made products. The information on the products sold does not always contain country of origin information, and sometimes have to dig through the pictures to find out to the point I waist hours looking. And on at least one occasion I thought a product I was ordering was made in the US and found out when it arrived it was made in China so I returned it., , If we could filter by country of origin, this would be helpful. Especially for high end goods like kitchen equipment, furniture, tools, decorative items and wood products where country of origin is largely indicative of the quality of the product. , , Besides this issue, the app is great. Very good search algorithm, and I like how when you search and can shop certain brands. ### Analysis: categories: Product, aspects: Country of Origin, sentiments: Negative )))

### Review: title: It’s too difficult to determine country of origin of products, content: By law products have to be marked where they are manufactured, but this information is not readily available in this app. I am a big proponent of buying American made products. The information on the products sold does not always contain country of origin information, and sometimes have to dig through the pictures to find out to the point I waist hours looking. And on at least one occasion I thought a product I was ordering was made in the US and found out when it arrived it was made in China so I returned it., , If we could filter by country of origin, this would be helpful. Especially for high end goods like kitchen equipment, furniture, tools, decorative items and wood products where country of origin is largely indicative of the quality of the product. , , Besides this issue, the app is great. Very good search algorithm, and I like how when you search and can shop certain brands. ### Analysis: categories: (Product) aspects: (Country of Origin) sentiments: (Negative) )))

Automatic videos are awful

Please give us the opportunity to stop the videos from automatically playing while we are searching. It is so distracting, I automatically pass anything up that starts playing a video. If we want to watch the product video, then let us choose to do so. From my discussion with others, I’m not the only one who finds them irritating. I would also like a way we can download a monthly snapshot of what we purchased and all the accompanying details. I like the way we can deselect or select individual items, that was actually a huge improvement. I’m not sure why sometimes it tells me I’ve already looked at a product, sometimes it doesn’t…I’m not sure why it isn’t consistent.

Features, Features, Features, Features, Performance

Videos, Videos, Purchase Lookup, Purchase Lookup, Reliability

Negative, Negative, Positive, Positive, Negative

Features - Videos - Negative, Features - Videos - Negative, Features - Purchase Lookup - Positive, Features - Purchase Lookup - Positive, Performance - Reliability - Negative

### USER: Automatic videos are awful: Please give us the opportunity to stop the videos from automatically playing while we are searching. It is so distracting, I automatically pass anything up that starts playing a video. If we want to watch the product video, then let us choose to do so. From my discussion with others, I’m not the only one who finds them irritating. I would also like a way we can download a monthly snapshot of what we purchased and all the accompanying details. I like the way we can deselect or select individual items, that was actually a huge improvement. I’m not sure why sometimes it tells me I’ve already looked at a product, sometimes it doesn’t…I’m not sure why it isn’t consistent. ### ASSISTANT: Features - Videos - Negative, Features - Videos - Negative, Features - Purchase Lookup - Positive, Features - Purchase Lookup - Positive, Performance - Reliability - Negative )))

### Review: title: Automatic videos are awful, content: Please give us the opportunity to stop the videos from automatically playing while we are searching. It is so distracting, I automatically pass anything up that starts playing a video. If we want to watch the product video, then let us choose to do so. From my discussion with others, I’m not the only one who finds them irritating. I would also like a way we can download a monthly snapshot of what we purchased and all the accompanying details. I like the way we can deselect or select individual items, that was actually a huge improvement. I’m not sure why sometimes it tells me I’ve already looked at a product, sometimes it doesn’t…I’m not sure why it isn’t consistent. ### Analysis: categories: Features, Features, Features, Features, Performance, aspects: Videos, Videos, Purchase Lookup, Purchase Lookup, Reliability, sentiments: Negative, Negative, Positive, Positive, Negative )))

### Review: title: Automatic videos are awful, content: Please give us the opportunity to stop the videos from automatically playing while we are searching. It is so distracting, I automatically pass anything up that starts playing a video. If we want to watch the product video, then let us choose to do so. From my discussion with others, I’m not the only one who finds them irritating. I would also like a way we can download a monthly snapshot of what we purchased and all the accompanying details. I like the way we can deselect or select individual items, that was actually a huge improvement. I’m not sure why sometimes it tells me I’ve already looked at a product, sometimes it doesn’t…I’m not sure why it isn’t consistent. ### Analysis: categories: (Features, Features, Features, Features, Performance) aspects: (Videos, Videos, Purchase Lookup, Purchase Lookup, Reliability) sentiments: (Negative, Negative, Positive, Positive, Negative) )))

Please change order history back

One of the features I used most on the app was looking at my order history so I could see what I ordered and when. Changing it to only show orders based on when they deliver is a horrible change. I was hoping it was only in the beta version so I uninstalled it and got the regular version. Really disappointed to see this in the regular version. At the very least offer users the option of deciding how to view their orders in profile settings. So we can set it based on what makes sense (order date) vs delivery and not have to change it every time. , , I’m a die hard Amazonian. But this change would have me buying what I need from other sites - that’s how much of a negative this is.

App

Order history

Negative

App - Order history - Negative

### USER: Please change order history back: One of the features I used most on the app was looking at my order history so I could see what I ordered and when. Changing it to only show orders based on when they deliver is a horrible change. I was hoping it was only in the beta version so I uninstalled it and got the regular version. Really disappointed to see this in the regular version. At the very least offer users the option of deciding how to view their orders in profile settings. So we can set it based on what makes sense (order date) vs delivery and not have to change it every time. , , I’m a die hard Amazonian. But this change would have me buying what I need from other sites - that’s how much of a negative this is. ### ASSISTANT: App - Order history - Negative )))

### Review: title: Please change order history back, content: One of the features I used most on the app was looking at my order history so I could see what I ordered and when. Changing it to only show orders based on when they deliver is a horrible change. I was hoping it was only in the beta version so I uninstalled it and got the regular version. Really disappointed to see this in the regular version. At the very least offer users the option of deciding how to view their orders in profile settings. So we can set it based on what makes sense (order date) vs delivery and not have to change it every time. , , I’m a die hard Amazonian. But this change would have me buying what I need from other sites - that’s how much of a negative this is. ### Analysis: categories: App, aspects: Order history, sentiments: Negative )))

### Review: title: Please change order history back, content: One of the features I used most on the app was looking at my order history so I could see what I ordered and when. Changing it to only show orders based on when they deliver is a horrible change. I was hoping it was only in the beta version so I uninstalled it and got the regular version. Really disappointed to see this in the regular version. At the very least offer users the option of deciding how to view their orders in profile settings. So we can set it based on what makes sense (order date) vs delivery and not have to change it every time. , , I’m a die hard Amazonian. But this change would have me buying what I need from other sites - that’s how much of a negative this is. ### Analysis: categories: (App) aspects: (Order history) sentiments: (Negative) )))

Delivery issues

If you have a delivery issues, it will waste HOURS of your time with ZERO solutions. Their standard practice is tell you it will be fixed 24-48hrs and if it’s not to contact them again. You’ll never get a supervisor with any kind of authority to fix your issue, but they will make a note of your call/chat. Eventually you’ll be told after 8 or more DAYS, that they can make a ticket requesting a price match for the item(s) you ordered from a specialist that you’re not allowed to talk to & that they don’t do price matches. It will cost me OVER $54 to reorder my items because of their screw up! AND I still won’t have my order in hand after half a month! Unacceptable!!!, , All other orders have been fine-ish or fixed.

Delivery

Delivery issues

negative

Delivery - Delivery issues - negative

### USER: Delivery issues: If you have a delivery issues, it will waste HOURS of your time with ZERO solutions. Their standard practice is tell you it will be fixed 24-48hrs and if it’s not to contact them again. You’ll never get a supervisor with any kind of authority to fix your issue, but they will make a note of your call/chat. Eventually you’ll be told after 8 or more DAYS, that they can make a ticket requesting a price match for the item(s) you ordered from a specialist that you’re not allowed to talk to & that they don’t do price matches. It will cost me OVER $54 to reorder my items because of their screw up! AND I still won’t have my order in hand after half a month! Unacceptable!!!, , All other orders have been fine-ish or fixed. ### ASSISTANT: Delivery - Delivery issues - negative )))

### Review: title: Delivery issues, content: If you have a delivery issues, it will waste HOURS of your time with ZERO solutions. Their standard practice is tell you it will be fixed 24-48hrs and if it’s not to contact them again. You’ll never get a supervisor with any kind of authority to fix your issue, but they will make a note of your call/chat. Eventually you’ll be told after 8 or more DAYS, that they can make a ticket requesting a price match for the item(s) you ordered from a specialist that you’re not allowed to talk to & that they don’t do price matches. It will cost me OVER $54 to reorder my items because of their screw up! AND I still won’t have my order in hand after half a month! Unacceptable!!!, , All other orders have been fine-ish or fixed. ### Analysis: categories: Delivery, aspects: Delivery issues, sentiments: negative )))

### Review: title: Delivery issues, content: If you have a delivery issues, it will waste HOURS of your time with ZERO solutions. Their standard practice is tell you it will be fixed 24-48hrs and if it’s not to contact them again. You’ll never get a supervisor with any kind of authority to fix your issue, but they will make a note of your call/chat. Eventually you’ll be told after 8 or more DAYS, that they can make a ticket requesting a price match for the item(s) you ordered from a specialist that you’re not allowed to talk to & that they don’t do price matches. It will cost me OVER $54 to reorder my items because of their screw up! AND I still won’t have my order in hand after half a month! Unacceptable!!!, , All other orders have been fine-ish or fixed. ### Analysis: categories: (Delivery) aspects: (Delivery issues) sentiments: (negative) )))

No customer service, impossible gift searches

In trying to find “registry and gifting” which I keep looking for as directed by the automated system when looking for someone’s registry, it’s literally NOT listed in any of the menu items! I am not sure how they could possibly make it harder to find. , So I turned to the customer service button for help. Not only not listed there, but if you use the buttons to try and context customer service, it sends you in circles. No option to contact anyone, just repeatedly sends you to FAQs. Less than useless and an obvious move to decrease staff while paying for literal spaceships. , Appalled and will be shopping in stores more and more as they get stock back.

Customer Service, Functionality, Functionality

Response, Gifting, Registry

Negative, Negative, Negative

Customer Service - Response - Negative, Functionality - Gifting - Negative, Functionality - Registry - Negative

### USER: No customer service, impossible gift searches: In trying to find “registry and gifting” which I keep looking for as directed by the automated system when looking for someone’s registry, it’s literally NOT listed in any of the menu items! I am not sure how they could possibly make it harder to find. , So I turned to the customer service button for help. Not only not listed there, but if you use the buttons to try and context customer service, it sends you in circles. No option to contact anyone, just repeatedly sends you to FAQs. Less than useless and an obvious move to decrease staff while paying for literal spaceships. , Appalled and will be shopping in stores more and more as they get stock back. ### ASSISTANT: Customer Service - Response - Negative, Functionality - Gifting - Negative, Functionality - Registry - Negative )))

### Review: title: No customer service, impossible gift searches, content: In trying to find “registry and gifting” which I keep looking for as directed by the automated system when looking for someone’s registry, it’s literally NOT listed in any of the menu items! I am not sure how they could possibly make it harder to find. , So I turned to the customer service button for help. Not only not listed there, but if you use the buttons to try and context customer service, it sends you in circles. No option to contact anyone, just repeatedly sends you to FAQs. Less than useless and an obvious move to decrease staff while paying for literal spaceships. , Appalled and will be shopping in stores more and more as they get stock back. ### Analysis: categories: Customer Service, Functionality, Functionality, aspects: Response, Gifting, Registry, sentiments: Negative, Negative, Negative )))

### Review: title: No customer service, impossible gift searches, content: In trying to find “registry and gifting” which I keep looking for as directed by the automated system when looking for someone’s registry, it’s literally NOT listed in any of the menu items! I am not sure how they could possibly make it harder to find. , So I turned to the customer service button for help. Not only not listed there, but if you use the buttons to try and context customer service, it sends you in circles. No option to contact anyone, just repeatedly sends you to FAQs. Less than useless and an obvious move to decrease staff while paying for literal spaceships. , Appalled and will be shopping in stores more and more as they get stock back. ### Analysis: categories: (Customer Service, Functionality, Functionality) aspects: (Response, Gifting, Registry) sentiments: (Negative, Negative, Negative) )))

Up grade destroyed it

After the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returning back to previous search page you back at the first page and have to advance back to where you were. This “new” format and layout some times do not have a purchase button and only have a subscription button or neither. It’s to much like a phone app now. I’m sorry but i have a I-Pad, not a I-PHONE I do not want them stupid buttons on the bottom like an I-phone app. Also along the bottom of the window there is a black spot that appear when you first open the app and it also appear to be a notification window but blank. I have tried to tap on it, move it, open it, expand it, but nothing works, it just sits there covering half the screen. Also the right side of page is covered up or running off the edge. You can’t reduce size to make page fit, nor move it over to read it. I have deleted app and reinstalled to try and correct problems, and it may work fine or it may not. When it does load right, the next time I open it’s back to the “I-Phone” format.

UI, UI, Functionality, UI

Layout, User Interface, Performance, Display

Negative, Negative, Negative, Negative

UI - Layout - Negative, UI - User Interface - Negative, Functionality - Performance - Negative, UI - Display - Negative

### USER: Up grade destroyed it: After the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returning back to previous search page you back at the first page and have to advance back to where you were. This “new” format and layout some times do not have a purchase button and only have a subscription button or neither. It’s to much like a phone app now. I’m sorry but i have a I-Pad, not a I-PHONE I do not want them stupid buttons on the bottom like an I-phone app. Also along the bottom of the window there is a black spot that appear when you first open the app and it also appear to be a notification window but blank. I have tried to tap on it, move it, open it, expand it, but nothing works, it just sits there covering half the screen. Also the right side of page is covered up or running off the edge. You can’t reduce size to make page fit, nor move it over to read it. I have deleted app and reinstalled to try and correct problems, and it may work fine or it may not. When it does load right, the next time I open it’s back to the “I-Phone” format. ### ASSISTANT: UI - Layout - Negative, UI - User Interface - Negative, Functionality - Performance - Negative, UI - Display - Negative )))

### Review: title: Up grade destroyed it, content: After the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returning back to previous search page you back at the first page and have to advance back to where you were. This “new” format and layout some times do not have a purchase button and only have a subscription button or neither. It’s to much like a phone app now. I’m sorry but i have a I-Pad, not a I-PHONE I do not want them stupid buttons on the bottom like an I-phone app. Also along the bottom of the window there is a black spot that appear when you first open the app and it also appear to be a notification window but blank. I have tried to tap on it, move it, open it, expand it, but nothing works, it just sits there covering half the screen. Also the right side of page is covered up or running off the edge. You can’t reduce size to make page fit, nor move it over to read it. I have deleted app and reinstalled to try and correct problems, and it may work fine or it may not. When it does load right, the next time I open it’s back to the “I-Phone” format. ### Analysis: categories: UI, UI, Functionality, UI, aspects: Layout, User Interface, Performance, Display, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Up grade destroyed it, content: After the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returning back to previous search page you back at the first page and have to advance back to where you were. This “new” format and layout some times do not have a purchase button and only have a subscription button or neither. It’s to much like a phone app now. I’m sorry but i have a I-Pad, not a I-PHONE I do not want them stupid buttons on the bottom like an I-phone app. Also along the bottom of the window there is a black spot that appear when you first open the app and it also appear to be a notification window but blank. I have tried to tap on it, move it, open it, expand it, but nothing works, it just sits there covering half the screen. Also the right side of page is covered up or running off the edge. You can’t reduce size to make page fit, nor move it over to read it. I have deleted app and reinstalled to try and correct problems, and it may work fine or it may not. When it does load right, the next time I open it’s back to the “I-Phone” format. ### Analysis: categories: (UI, UI, Functionality, UI) aspects: (Layout, User Interface, Performance, Display) sentiments: (Negative, Negative, Negative, Negative) )))

Search Bar and Select/Deselect in Cart Gone

One of the best features was to add items to your cart and then select only the ones you wanted to purchase with a checkbox. They took that away. So say you’re adding a bunch of items as you prepare for Christmas but need to buy something beforehand, you have to add all those items for save for later instead of just deselecting the ones you don’t want. They need to bring it back. Also the search bar moved back to the top. I have an iPhone pro max and the screen is huge so it’s hard to reach the search bar when it’s at the top of the screen rather than at the bottom.

Shopping, Shopping

Cart Selection, Search Bar Location

Negative, Negative

Shopping - Cart Selection - Negative, Shopping - Search Bar Location - Negative

### USER: Search Bar and Select/Deselect in Cart Gone: One of the best features was to add items to your cart and then select only the ones you wanted to purchase with a checkbox. They took that away. So say you’re adding a bunch of items as you prepare for Christmas but need to buy something beforehand, you have to add all those items for save for later instead of just deselecting the ones you don’t want. They need to bring it back. Also the search bar moved back to the top. I have an iPhone pro max and the screen is huge so it’s hard to reach the search bar when it’s at the top of the screen rather than at the bottom. ### ASSISTANT: Shopping - Cart Selection - Negative, Shopping - Search Bar Location - Negative )))

### Review: title: Search Bar and Select/Deselect in Cart Gone, content: One of the best features was to add items to your cart and then select only the ones you wanted to purchase with a checkbox. They took that away. So say you’re adding a bunch of items as you prepare for Christmas but need to buy something beforehand, you have to add all those items for save for later instead of just deselecting the ones you don’t want. They need to bring it back. Also the search bar moved back to the top. I have an iPhone pro max and the screen is huge so it’s hard to reach the search bar when it’s at the top of the screen rather than at the bottom. ### Analysis: categories: Shopping, Shopping, aspects: Cart Selection, Search Bar Location, sentiments: Negative, Negative )))

### Review: title: Search Bar and Select/Deselect in Cart Gone, content: One of the best features was to add items to your cart and then select only the ones you wanted to purchase with a checkbox. They took that away. So say you’re adding a bunch of items as you prepare for Christmas but need to buy something beforehand, you have to add all those items for save for later instead of just deselecting the ones you don’t want. They need to bring it back. Also the search bar moved back to the top. I have an iPhone pro max and the screen is huge so it’s hard to reach the search bar when it’s at the top of the screen rather than at the bottom. ### Analysis: categories: (Shopping, Shopping) aspects: (Cart Selection, Search Bar Location) sentiments: (Negative, Negative) )))

Keeps loosing connection to the main server

I rarely take the time to write reviews but this is ridiculous and I’ve had enough. This used to be my favorite online shopping app and was even relaxing for me to browse with such and ease and intuitiveness but now? All I see is PUPPIES. Puppies everywhere saying “UH-OH, something went wrong in our end”, to the point of making the app utterly useless. It’s frustrating to say the least! You guys used to have an almost perfect 5 star rating, what’s going on? Keep your app working! Up to date and in constant connection with your main servers if you want to keep your customers and your sales. And btw, your iPad app is not working AT ALL. Completely crashed. Unacceptable!

App

Connection

Negative

App - Connection - Negative

### USER: Keeps loosing connection to the main server: I rarely take the time to write reviews but this is ridiculous and I’ve had enough. This used to be my favorite online shopping app and was even relaxing for me to browse with such and ease and intuitiveness but now? All I see is PUPPIES. Puppies everywhere saying “UH-OH, something went wrong in our end”, to the point of making the app utterly useless. It’s frustrating to say the least! You guys used to have an almost perfect 5 star rating, what’s going on? Keep your app working! Up to date and in constant connection with your main servers if you want to keep your customers and your sales. And btw, your iPad app is not working AT ALL. Completely crashed. Unacceptable! ### ASSISTANT: App - Connection - Negative )))

### Review: title: Keeps loosing connection to the main server, content: I rarely take the time to write reviews but this is ridiculous and I’ve had enough. This used to be my favorite online shopping app and was even relaxing for me to browse with such and ease and intuitiveness but now? All I see is PUPPIES. Puppies everywhere saying “UH-OH, something went wrong in our end”, to the point of making the app utterly useless. It’s frustrating to say the least! You guys used to have an almost perfect 5 star rating, what’s going on? Keep your app working! Up to date and in constant connection with your main servers if you want to keep your customers and your sales. And btw, your iPad app is not working AT ALL. Completely crashed. Unacceptable! ### Analysis: categories: App, aspects: Connection, sentiments: Negative )))

### Review: title: Keeps loosing connection to the main server, content: I rarely take the time to write reviews but this is ridiculous and I’ve had enough. This used to be my favorite online shopping app and was even relaxing for me to browse with such and ease and intuitiveness but now? All I see is PUPPIES. Puppies everywhere saying “UH-OH, something went wrong in our end”, to the point of making the app utterly useless. It’s frustrating to say the least! You guys used to have an almost perfect 5 star rating, what’s going on? Keep your app working! Up to date and in constant connection with your main servers if you want to keep your customers and your sales. And btw, your iPad app is not working AT ALL. Completely crashed. Unacceptable! ### Analysis: categories: (App) aspects: (Connection) sentiments: (Negative) )))

Customer Service Is Great

Mira, the Customer Service person listened to my story as well as figured out how to best solve the solution. She made my experience an A plus plus experience. I wish more representatives like her worked in all places when customers have a need for help. Her kindness and ability to use her system made my initial disappointment go away since the replacement will arrive before the event. The great news is my stress level was low and I felt heard. I wish I could talk to her boss but I don’t know how to get a review to her. A raise is definitely warranted!!!

Customer Service, Customer Service, Customer Service, Customer Service, Customer Service

Responsiveness, Helpfulness, Empathy, System Proficiency, Problem Solving

Positive, Positive, Positive, Positive, Positive

Customer Service - Responsiveness - Positive, Customer Service - Helpfulness - Positive, Customer Service - Empathy - Positive, Customer Service - System Proficiency - Positive, Customer Service - Problem Solving - Positive

### USER: Customer Service Is Great: Mira, the Customer Service person listened to my story as well as figured out how to best solve the solution. She made my experience an A plus plus experience. I wish more representatives like her worked in all places when customers have a need for help. Her kindness and ability to use her system made my initial disappointment go away since the replacement will arrive before the event. The great news is my stress level was low and I felt heard. I wish I could talk to her boss but I don’t know how to get a review to her. A raise is definitely warranted!!! ### ASSISTANT: Customer Service - Responsiveness - Positive, Customer Service - Helpfulness - Positive, Customer Service - Empathy - Positive, Customer Service - System Proficiency - Positive, Customer Service - Problem Solving - Positive )))

### Review: title: Customer Service Is Great, content: Mira, the Customer Service person listened to my story as well as figured out how to best solve the solution. She made my experience an A plus plus experience. I wish more representatives like her worked in all places when customers have a need for help. Her kindness and ability to use her system made my initial disappointment go away since the replacement will arrive before the event. The great news is my stress level was low and I felt heard. I wish I could talk to her boss but I don’t know how to get a review to her. A raise is definitely warranted!!! ### Analysis: categories: Customer Service, Customer Service, Customer Service, Customer Service, Customer Service, aspects: Responsiveness, Helpfulness, Empathy, System Proficiency, Problem Solving, sentiments: Positive, Positive, Positive, Positive, Positive )))

### Review: title: Customer Service Is Great, content: Mira, the Customer Service person listened to my story as well as figured out how to best solve the solution. She made my experience an A plus plus experience. I wish more representatives like her worked in all places when customers have a need for help. Her kindness and ability to use her system made my initial disappointment go away since the replacement will arrive before the event. The great news is my stress level was low and I felt heard. I wish I could talk to her boss but I don’t know how to get a review to her. A raise is definitely warranted!!! ### Analysis: categories: (Customer Service, Customer Service, Customer Service, Customer Service, Customer Service) aspects: (Responsiveness, Helpfulness, Empathy, System Proficiency, Problem Solving) sentiments: (Positive, Positive, Positive, Positive, Positive) )))

New location of search bar

Hi, I’ve never written an app review but there has been a new update where the search bar is on the bottom of screen. This is all great when it comes to my fingers not having to reach so far from the keyboard to look up things. However when it comes to building a registry, if I want to “remove an item” that I previously added…when I go into edit item the search bar is in the way of pressing the button/ is blocking the button and it won’t let me scroll down any further to select. Please help! , , Oh and also it would be really cool if you could add the contribute to gift options on gift registry like there is on the baby registry option. , , (Other than that I absolutely love this app ❤️)

App Interface, App Features

Search Bar, Gift Registry

Negative, Neutral

App Interface - Search Bar - Negative, App Features - Gift Registry - Neutral

### USER: New location of search bar: Hi, I’ve never written an app review but there has been a new update where the search bar is on the bottom of screen. This is all great when it comes to my fingers not having to reach so far from the keyboard to look up things. However when it comes to building a registry, if I want to “remove an item” that I previously added…when I go into edit item the search bar is in the way of pressing the button/ is blocking the button and it won’t let me scroll down any further to select. Please help! , , Oh and also it would be really cool if you could add the contribute to gift options on gift registry like there is on the baby registry option. , , (Other than that I absolutely love this app ❤️) ### ASSISTANT: App Interface - Search Bar - Negative, App Features - Gift Registry - Neutral )))

### Review: title: New location of search bar, content: Hi, I’ve never written an app review but there has been a new update where the search bar is on the bottom of screen. This is all great when it comes to my fingers not having to reach so far from the keyboard to look up things. However when it comes to building a registry, if I want to “remove an item” that I previously added…when I go into edit item the search bar is in the way of pressing the button/ is blocking the button and it won’t let me scroll down any further to select. Please help! , , Oh and also it would be really cool if you could add the contribute to gift options on gift registry like there is on the baby registry option. , , (Other than that I absolutely love this app ❤️) ### Analysis: categories: App Interface, App Features, aspects: Search Bar, Gift Registry, sentiments: Negative, Neutral )))

### Review: title: New location of search bar, content: Hi, I’ve never written an app review but there has been a new update where the search bar is on the bottom of screen. This is all great when it comes to my fingers not having to reach so far from the keyboard to look up things. However when it comes to building a registry, if I want to “remove an item” that I previously added…when I go into edit item the search bar is in the way of pressing the button/ is blocking the button and it won’t let me scroll down any further to select. Please help! , , Oh and also it would be really cool if you could add the contribute to gift options on gift registry like there is on the baby registry option. , , (Other than that I absolutely love this app ❤️) ### Analysis: categories: (App Interface, App Features) aspects: (Search Bar, Gift Registry) sentiments: (Negative, Neutral) )))

Allows grifter suppliers to fake send products

Supply chain broken... grifter suppliers send orders but only virtually cause the product never arrives and then the merry-go-round begins. Saying they issued a refund but the directions to getting the refund are futile because the steps don’t exist on the app to claim the alleged refund. Also I order chips they look like they got stomped on before boxing. Shoddy work to say the best. Also, only offering paper towels made in China. So fkd up! During the covid19 pandemic. Also allowing suppliers to mark up flour to 29$ for 5 lb bag. Or 4 LBs of sugar the same cost. If that’s not price gouging then I don’t know what is.

Supply chain, Supply chain, Supply chain, Inventory

delivery, refund process, product quality, product availability

negative, negative, negative, negative

Supply chain - delivery - negative, Supply chain - refund process - negative, Supply chain - product quality - negative, Inventory - product availability - negative

### USER: Allows grifter suppliers to fake send products: Supply chain broken... grifter suppliers send orders but only virtually cause the product never arrives and then the merry-go-round begins. Saying they issued a refund but the directions to getting the refund are futile because the steps don’t exist on the app to claim the alleged refund. Also I order chips they look like they got stomped on before boxing. Shoddy work to say the best. Also, only offering paper towels made in China. So fkd up! During the covid19 pandemic. Also allowing suppliers to mark up flour to 29$ for 5 lb bag. Or 4 LBs of sugar the same cost. If that’s not price gouging then I don’t know what is. ### ASSISTANT: Supply chain - delivery - negative, Supply chain - refund process - negative, Supply chain - product quality - negative, Inventory - product availability - negative )))

### Review: title: Allows grifter suppliers to fake send products, content: Supply chain broken... grifter suppliers send orders but only virtually cause the product never arrives and then the merry-go-round begins. Saying they issued a refund but the directions to getting the refund are futile because the steps don’t exist on the app to claim the alleged refund. Also I order chips they look like they got stomped on before boxing. Shoddy work to say the best. Also, only offering paper towels made in China. So fkd up! During the covid19 pandemic. Also allowing suppliers to mark up flour to 29$ for 5 lb bag. Or 4 LBs of sugar the same cost. If that’s not price gouging then I don’t know what is. ### Analysis: categories: Supply chain, Supply chain, Supply chain, Inventory, aspects: delivery, refund process, product quality, product availability, sentiments: negative, negative, negative, negative )))

### Review: title: Allows grifter suppliers to fake send products, content: Supply chain broken... grifter suppliers send orders but only virtually cause the product never arrives and then the merry-go-round begins. Saying they issued a refund but the directions to getting the refund are futile because the steps don’t exist on the app to claim the alleged refund. Also I order chips they look like they got stomped on before boxing. Shoddy work to say the best. Also, only offering paper towels made in China. So fkd up! During the covid19 pandemic. Also allowing suppliers to mark up flour to 29$ for 5 lb bag. Or 4 LBs of sugar the same cost. If that’s not price gouging then I don’t know what is. ### Analysis: categories: (Supply chain, Supply chain, Supply chain, Inventory) aspects: (delivery, refund process, product quality, product availability) sentiments: (negative, negative, negative, negative) )))

Terrible navigation experience

The app loses the back button while navigating through product pages. Let's say if you search for phone cases. Out of search result you select one. It'll also show bunch of different suggestion ob similar products. If you keep on going through the suggested products (cases in this case), the back button on the left hand top corner disappears. It's very frustrating that you cannot go back to previous page. Once I got stuck on check out page.

Navigation

Back navigation

negative

Navigation - Back navigation - negative

### USER: Terrible navigation experience: The app loses the back button while navigating through product pages. Let's say if you search for phone cases. Out of search result you select one. It'll also show bunch of different suggestion ob similar products. If you keep on going through the suggested products (cases in this case), the back button on the left hand top corner disappears. It's very frustrating that you cannot go back to previous page. Once I got stuck on check out page. ### ASSISTANT: Navigation - Back navigation - negative )))

### Review: title: Terrible navigation experience, content: The app loses the back button while navigating through product pages. Let's say if you search for phone cases. Out of search result you select one. It'll also show bunch of different suggestion ob similar products. If you keep on going through the suggested products (cases in this case), the back button on the left hand top corner disappears. It's very frustrating that you cannot go back to previous page. Once I got stuck on check out page. ### Analysis: categories: Navigation, aspects: Back navigation, sentiments: negative )))

### Review: title: Terrible navigation experience, content: The app loses the back button while navigating through product pages. Let's say if you search for phone cases. Out of search result you select one. It'll also show bunch of different suggestion ob similar products. If you keep on going through the suggested products (cases in this case), the back button on the left hand top corner disappears. It's very frustrating that you cannot go back to previous page. Once I got stuck on check out page. ### Analysis: categories: (Navigation) aspects: (Back navigation) sentiments: (negative) )))

Default doesn’t mean default

What’s the point of having a “default” address and payment system when in actuality it’s a “last used” system. I placed an order for work, a day or 2 later ordered something for me, and ordered something else for me…. Expecting the 2nd and 3rd orders to be sent to my default address (my home), instead I look to check tracking and everything it being sent to my work, and I needed it all today, and now I won’t have it or be able to use it for several days…. I’m extremely frustrated, because default used to actually mean default, and I didn’t have to check to make sure it was going to the right spot….. and it’s almost impossible to call and reach an actual person when you have issues that the app doesn’t help with.

Ordering, Ordering, Customer Support

Default Address, Notifications, Responsiveness

Negative, Negative, Negative

App-Review: ('Default doesn’t mean default', ': ', 'What’s the point of having a “default” address and payment system when in actuality it’s a “last used” system. I placed an order for work, a day or 2 later ordered something for me, and ordered something else for me…. Expecting the 2nd and 3rd orders to be sent to my default address (my home), instead I look to check tracking and everything it being sent to my work, and I needed it all today, and now I won’t have it or be able to use it for several days…. I’m extremely frustrated, because default used to actually mean default, and I didn’t have to check to make sure it was going to the right spot….. and it’s almost impossible to call and reach an actual person when you have issues that the app doesn’t help with.'), Ordering - Default Address - Negative, Ordering - Notifications - Negative, Customer Support - Responsiveness - Negative

### USER: Default doesn’t mean default: What’s the point of having a “default” address and payment system when in actuality it’s a “last used” system. I placed an order for work, a day or 2 later ordered something for me, and ordered something else for me…. Expecting the 2nd and 3rd orders to be sent to my default address (my home), instead I look to check tracking and everything it being sent to my work, and I needed it all today, and now I won’t have it or be able to use it for several days…. I’m extremely frustrated, because default used to actually mean default, and I didn’t have to check to make sure it was going to the right spot….. and it’s almost impossible to call and reach an actual person when you have issues that the app doesn’t help with. ### ASSISTANT: App-Review: ('Default doesn’t mean default', ': ', 'What’s the point of having a “default” address and payment system when in actuality it’s a “last used” system. I placed an order for work, a day or 2 later ordered something for me, and ordered something else for me…. Expecting the 2nd and 3rd orders to be sent to my default address (my home), instead I look to check tracking and everything it being sent to my work, and I needed it all today, and now I won’t have it or be able to use it for several days…. I’m extremely frustrated, because default used to actually mean default, and I didn’t have to check to make sure it was going to the right spot….. and it’s almost impossible to call and reach an actual person when you have issues that the app doesn’t help with.'), Ordering - Default Address - Negative, Ordering - Notifications - Negative, Customer Support - Responsiveness - Negative )))

### Review: title: Default doesn’t mean default, content: What’s the point of having a “default” address and payment system when in actuality it’s a “last used” system. I placed an order for work, a day or 2 later ordered something for me, and ordered something else for me…. Expecting the 2nd and 3rd orders to be sent to my default address (my home), instead I look to check tracking and everything it being sent to my work, and I needed it all today, and now I won’t have it or be able to use it for several days…. I’m extremely frustrated, because default used to actually mean default, and I didn’t have to check to make sure it was going to the right spot….. and it’s almost impossible to call and reach an actual person when you have issues that the app doesn’t help with. ### Analysis: categories: Ordering, Ordering, Customer Support, aspects: Default Address, Notifications, Responsiveness, sentiments: Negative, Negative, Negative )))

### Review: title: Default doesn’t mean default, content: What’s the point of having a “default” address and payment system when in actuality it’s a “last used” system. I placed an order for work, a day or 2 later ordered something for me, and ordered something else for me…. Expecting the 2nd and 3rd orders to be sent to my default address (my home), instead I look to check tracking and everything it being sent to my work, and I needed it all today, and now I won’t have it or be able to use it for several days…. I’m extremely frustrated, because default used to actually mean default, and I didn’t have to check to make sure it was going to the right spot….. and it’s almost impossible to call and reach an actual person when you have issues that the app doesn’t help with. ### Analysis: categories: (Ordering, Ordering, Customer Support) aspects: (Default Address, Notifications, Responsiveness) sentiments: (Negative, Negative, Negative) )))

Hate the video instead of product photos

All of a sudden instead of product photos, a video of the product starts playing instead. It makes it very difficult to see the actual product because the video is usually from farther away with someone wearing it, or sometimes not of the product at all. For example, i was looking at watch bands and the videos are of people putting the band together or the tools used to design it. I have to scroll extra fast to not have the video load. Super annoying and makes it hard to use the app, i don’t want to watch 30 seconds of video for every product to get a good look at it.

Functionality

Video viewing experience

Negative

Functionality - Video viewing experience - Negative

### USER: Hate the video instead of product photos: All of a sudden instead of product photos, a video of the product starts playing instead. It makes it very difficult to see the actual product because the video is usually from farther away with someone wearing it, or sometimes not of the product at all. For example, i was looking at watch bands and the videos are of people putting the band together or the tools used to design it. I have to scroll extra fast to not have the video load. Super annoying and makes it hard to use the app, i don’t want to watch 30 seconds of video for every product to get a good look at it. ### ASSISTANT: Functionality - Video viewing experience - Negative )))

### Review: title: Hate the video instead of product photos, content: All of a sudden instead of product photos, a video of the product starts playing instead. It makes it very difficult to see the actual product because the video is usually from farther away with someone wearing it, or sometimes not of the product at all. For example, i was looking at watch bands and the videos are of people putting the band together or the tools used to design it. I have to scroll extra fast to not have the video load. Super annoying and makes it hard to use the app, i don’t want to watch 30 seconds of video for every product to get a good look at it. ### Analysis: categories: Functionality, aspects: Video viewing experience, sentiments: Negative )))

### Review: title: Hate the video instead of product photos, content: All of a sudden instead of product photos, a video of the product starts playing instead. It makes it very difficult to see the actual product because the video is usually from farther away with someone wearing it, or sometimes not of the product at all. For example, i was looking at watch bands and the videos are of people putting the band together or the tools used to design it. I have to scroll extra fast to not have the video load. Super annoying and makes it hard to use the app, i don’t want to watch 30 seconds of video for every product to get a good look at it. ### Analysis: categories: (Functionality) aspects: (Video viewing experience) sentiments: (Negative) )))

New models videos

Please get rid of the feature where the models are modeling the merchandise as you’re trying to scroll through & shop. It’s extremely frustrating. Maybe it’s an option where I can turn it off, I’m not sure. But you can clearly see the merchandise much better in a series of photos just as it was before the video feature. Can’t see as well on a person who is walking around while wearing a purse & spinning & doing whatever else they’re doing. Also the video just cuts right in as you’re already trying to check out the merch. in the photo. Not cool.

App-Review

Model Videos

Negative

App-Review - Model Videos - Negative

### USER: New models videos: Please get rid of the feature where the models are modeling the merchandise as you’re trying to scroll through & shop. It’s extremely frustrating. Maybe it’s an option where I can turn it off, I’m not sure. But you can clearly see the merchandise much better in a series of photos just as it was before the video feature. Can’t see as well on a person who is walking around while wearing a purse & spinning & doing whatever else they’re doing. Also the video just cuts right in as you’re already trying to check out the merch. in the photo. Not cool. ### ASSISTANT: App-Review - Model Videos - Negative )))

### Review: title: New models videos, content: Please get rid of the feature where the models are modeling the merchandise as you’re trying to scroll through & shop. It’s extremely frustrating. Maybe it’s an option where I can turn it off, I’m not sure. But you can clearly see the merchandise much better in a series of photos just as it was before the video feature. Can’t see as well on a person who is walking around while wearing a purse & spinning & doing whatever else they’re doing. Also the video just cuts right in as you’re already trying to check out the merch. in the photo. Not cool. ### Analysis: categories: App-Review, aspects: Model Videos, sentiments: Negative )))

### Review: title: New models videos, content: Please get rid of the feature where the models are modeling the merchandise as you’re trying to scroll through & shop. It’s extremely frustrating. Maybe it’s an option where I can turn it off, I’m not sure. But you can clearly see the merchandise much better in a series of photos just as it was before the video feature. Can’t see as well on a person who is walking around while wearing a purse & spinning & doing whatever else they’re doing. Also the video just cuts right in as you’re already trying to check out the merch. in the photo. Not cool. ### Analysis: categories: (App-Review) aspects: (Model Videos) sentiments: (Negative) )))

Billing me without letting me know!

I started a free trail and planed to cancel afterwards, and asked it to set an alarm for the day four days in advance but the alarm never came on and now I am unwillingly paying fourteen stupid dollars every month and I am livid! Ugh this stealing candy from a baby except money from a tween. I am furious and I want a refund!?! But I do like shopping so four stars if your fine with getting robbed., , Ok I’m back but I’m chill now sorry about that. I’m just going to cancel when my stuff comes but I needed that money do thearepy, heaven knows I need it, Especially now.

Billing, Billing, Billing, Billing, Overall

Billing, Alarm, Automatic payment, Automatic payment, App

negative, negative, negative, negative, positive

Billing - Billing - negative, Billing - Alarm - negative, Billing - Automatic payment - negative, Billing - Automatic payment - negative, Overall - App - positive

### USER: Billing me without letting me know!: I started a free trail and planed to cancel afterwards, and asked it to set an alarm for the day four days in advance but the alarm never came on and now I am unwillingly paying fourteen stupid dollars every month and I am livid! Ugh this stealing candy from a baby except money from a tween. I am furious and I want a refund!?! But I do like shopping so four stars if your fine with getting robbed., , Ok I’m back but I’m chill now sorry about that. I’m just going to cancel when my stuff comes but I needed that money do thearepy, heaven knows I need it, Especially now. ### ASSISTANT: Billing - Billing - negative, Billing - Alarm - negative, Billing - Automatic payment - negative, Billing - Automatic payment - negative, Overall - App - positive )))

### Review: title: Billing me without letting me know!, content: I started a free trail and planed to cancel afterwards, and asked it to set an alarm for the day four days in advance but the alarm never came on and now I am unwillingly paying fourteen stupid dollars every month and I am livid! Ugh this stealing candy from a baby except money from a tween. I am furious and I want a refund!?! But I do like shopping so four stars if your fine with getting robbed., , Ok I’m back but I’m chill now sorry about that. I’m just going to cancel when my stuff comes but I needed that money do thearepy, heaven knows I need it, Especially now. ### Analysis: categories: Billing, Billing, Billing, Billing, Overall, aspects: Billing, Alarm, Automatic payment, Automatic payment, App, sentiments: negative, negative, negative, negative, positive )))

### Review: title: Billing me without letting me know!, content: I started a free trail and planed to cancel afterwards, and asked it to set an alarm for the day four days in advance but the alarm never came on and now I am unwillingly paying fourteen stupid dollars every month and I am livid! Ugh this stealing candy from a baby except money from a tween. I am furious and I want a refund!?! But I do like shopping so four stars if your fine with getting robbed., , Ok I’m back but I’m chill now sorry about that. I’m just going to cancel when my stuff comes but I needed that money do thearepy, heaven knows I need it, Especially now. ### Analysis: categories: (Billing, Billing, Billing, Billing, Overall) aspects: (Billing, Alarm, Automatic payment, Automatic payment, App) sentiments: (negative, negative, negative, negative, positive) )))

Update screwed up registries

The most recent update screwed up the format for the baby registry. Before the update, items used to say if they were eligible for a discount after a certain date, now they don’t say at all, but the benefits page still says that they should, and there’s no indication of where or how you would apply your completion discount. Contacted customer service, and they say it’ll show it when the discount is available, except the discount should already be available according to the information on the benefits page. If you’re going to change how and when the discount is available and used, you need to update the page that tells how and when you can use it, and tell your customer service staff about the change, because they knew absolutely nothing, and were no help at all.

Functionality, Functionality, Customer Service, Customer Service

Discount Availability, Registry Format, Knowledge, Helpfulness

Negative, Negative, Negative, Negative

Functionality - Discount Availability - Negative, Functionality - Registry Format - Negative, Customer Service - Knowledge - Negative, Customer Service - Helpfulness - Negative

### USER: Update screwed up registries: The most recent update screwed up the format for the baby registry. Before the update, items used to say if they were eligible for a discount after a certain date, now they don’t say at all, but the benefits page still says that they should, and there’s no indication of where or how you would apply your completion discount. Contacted customer service, and they say it’ll show it when the discount is available, except the discount should already be available according to the information on the benefits page. If you’re going to change how and when the discount is available and used, you need to update the page that tells how and when you can use it, and tell your customer service staff about the change, because they knew absolutely nothing, and were no help at all. ### ASSISTANT: Functionality - Discount Availability - Negative, Functionality - Registry Format - Negative, Customer Service - Knowledge - Negative, Customer Service - Helpfulness - Negative )))

### Review: title: Update screwed up registries, content: The most recent update screwed up the format for the baby registry. Before the update, items used to say if they were eligible for a discount after a certain date, now they don’t say at all, but the benefits page still says that they should, and there’s no indication of where or how you would apply your completion discount. Contacted customer service, and they say it’ll show it when the discount is available, except the discount should already be available according to the information on the benefits page. If you’re going to change how and when the discount is available and used, you need to update the page that tells how and when you can use it, and tell your customer service staff about the change, because they knew absolutely nothing, and were no help at all. ### Analysis: categories: Functionality, Functionality, Customer Service, Customer Service, aspects: Discount Availability, Registry Format, Knowledge, Helpfulness, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Update screwed up registries, content: The most recent update screwed up the format for the baby registry. Before the update, items used to say if they were eligible for a discount after a certain date, now they don’t say at all, but the benefits page still says that they should, and there’s no indication of where or how you would apply your completion discount. Contacted customer service, and they say it’ll show it when the discount is available, except the discount should already be available according to the information on the benefits page. If you’re going to change how and when the discount is available and used, you need to update the page that tells how and when you can use it, and tell your customer service staff about the change, because they knew absolutely nothing, and were no help at all. ### Analysis: categories: (Functionality, Functionality, Customer Service, Customer Service) aspects: (Discount Availability, Registry Format, Knowledge, Helpfulness) sentiments: (Negative, Negative, Negative, Negative) )))

Buggy

I placed an order on Tuesday and didn’t receive a confirmation. When I went to check through my recent orders, I discovered my order had been canceled without even notifying me! I got into a chat with a representative and in the middle of our chat, I received a prompt that the chat crashed and I could have an agent call me instead. , , All I want is a resolution- why was my order canceled and how can I get it replaced without missing out on the sale prices that were available on Tuesday when I placed my order?, , I’ve used every version of this app for the last six years and have never had as many problems as I’ve had in the last month. I have wasted so much of my time trying to troubleshoot, it barely seems worth the “convenience” of shopping on this platform.

App, App, App, App

Ordering, Ordering, Customer Service, Convenience

Negative, Negative, Negative, Negative

App - Ordering - Negative, App - Ordering - Negative, App - Customer Service - Negative, App - Convenience - Negative

### USER: Buggy: I placed an order on Tuesday and didn’t receive a confirmation. When I went to check through my recent orders, I discovered my order had been canceled without even notifying me! I got into a chat with a representative and in the middle of our chat, I received a prompt that the chat crashed and I could have an agent call me instead. , , All I want is a resolution- why was my order canceled and how can I get it replaced without missing out on the sale prices that were available on Tuesday when I placed my order?, , I’ve used every version of this app for the last six years and have never had as many problems as I’ve had in the last month. I have wasted so much of my time trying to troubleshoot, it barely seems worth the “convenience” of shopping on this platform. ### ASSISTANT: App - Ordering - Negative, App - Ordering - Negative, App - Customer Service - Negative, App - Convenience - Negative )))

### Review: title: Buggy, content: I placed an order on Tuesday and didn’t receive a confirmation. When I went to check through my recent orders, I discovered my order had been canceled without even notifying me! I got into a chat with a representative and in the middle of our chat, I received a prompt that the chat crashed and I could have an agent call me instead. , , All I want is a resolution- why was my order canceled and how can I get it replaced without missing out on the sale prices that were available on Tuesday when I placed my order?, , I’ve used every version of this app for the last six years and have never had as many problems as I’ve had in the last month. I have wasted so much of my time trying to troubleshoot, it barely seems worth the “convenience” of shopping on this platform. ### Analysis: categories: App, App, App, App, aspects: Ordering, Ordering, Customer Service, Convenience, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Buggy, content: I placed an order on Tuesday and didn’t receive a confirmation. When I went to check through my recent orders, I discovered my order had been canceled without even notifying me! I got into a chat with a representative and in the middle of our chat, I received a prompt that the chat crashed and I could have an agent call me instead. , , All I want is a resolution- why was my order canceled and how can I get it replaced without missing out on the sale prices that were available on Tuesday when I placed my order?, , I’ve used every version of this app for the last six years and have never had as many problems as I’ve had in the last month. I have wasted so much of my time trying to troubleshoot, it barely seems worth the “convenience” of shopping on this platform. ### Analysis: categories: (App, App, App, App) aspects: (Ordering, Ordering, Customer Service, Convenience) sentiments: (Negative, Negative, Negative, Negative) )))

Good app- returns can get confusing

Overall the app is pretty good. It’s easy to navigate, not over the top. , , One feedback - let’s face it, one of the best things about prime is the ability to return easily. We like the comfort of knowing it won’t be a huge hassle. The only thing is the order list. It can get difficult trying to find your returns and the way it’s titled. Especially if you buy multiples of the same size. , , There should be a separate return page that shows pending and past returns and if there are variations of the item. For example, if I buy size large and medium, it should indicate that on the order/return list. Often it’s difficult to find that information.

Shopping

Return Process

Negative

Shopping - Return Process - Negative

### USER: Good app- returns can get confusing: Overall the app is pretty good. It’s easy to navigate, not over the top. , , One feedback - let’s face it, one of the best things about prime is the ability to return easily. We like the comfort of knowing it won’t be a huge hassle. The only thing is the order list. It can get difficult trying to find your returns and the way it’s titled. Especially if you buy multiples of the same size. , , There should be a separate return page that shows pending and past returns and if there are variations of the item. For example, if I buy size large and medium, it should indicate that on the order/return list. Often it’s difficult to find that information. ### ASSISTANT: Shopping - Return Process - Negative )))

### Review: title: Good app- returns can get confusing, content: Overall the app is pretty good. It’s easy to navigate, not over the top. , , One feedback - let’s face it, one of the best things about prime is the ability to return easily. We like the comfort of knowing it won’t be a huge hassle. The only thing is the order list. It can get difficult trying to find your returns and the way it’s titled. Especially if you buy multiples of the same size. , , There should be a separate return page that shows pending and past returns and if there are variations of the item. For example, if I buy size large and medium, it should indicate that on the order/return list. Often it’s difficult to find that information. ### Analysis: categories: Shopping, aspects: Return Process, sentiments: Negative )))

### Review: title: Good app- returns can get confusing, content: Overall the app is pretty good. It’s easy to navigate, not over the top. , , One feedback - let’s face it, one of the best things about prime is the ability to return easily. We like the comfort of knowing it won’t be a huge hassle. The only thing is the order list. It can get difficult trying to find your returns and the way it’s titled. Especially if you buy multiples of the same size. , , There should be a separate return page that shows pending and past returns and if there are variations of the item. For example, if I buy size large and medium, it should indicate that on the order/return list. Often it’s difficult to find that information. ### Analysis: categories: (Shopping) aspects: (Return Process) sentiments: (Negative) )))

Version 13

This update changed everything, and I hate it. Why the layout changed I have no idea, it was much more aesthetic before. The new grid doesn’t even format correctly on my phone screen, the two columns aren’t centered. The left column takes up the bulk of the screen cutting off part of the right column. , , The continuous scroll was a thousand times more user friendly than the next and previous button. This is my biggest complaint. It literally takes the enjoyment out of shopping. Previously I’d scroll through lots of options and decide on the best purchase. Now I wait for each page of unaesthetic grid style options to load and once I think I’ve narrowed down my options I have to load and scroll through each page again to find where the items I liked are. , , Look, if it ain’t broke don’t fix it.

Interface, Interface, Interface, Interface, Features, Features

Design, User-friendliness, Navigation, Aesthetics, Grid layout, Infinite scroll

negative, negative, negative, negative, negative, positive

Interface - Design - negative, Interface - User-friendliness - negative, Interface - Navigation - negative, Interface - Aesthetics - negative, Features - Grid layout - negative, Features - Infinite scroll - positive

### USER: Version 13: This update changed everything, and I hate it. Why the layout changed I have no idea, it was much more aesthetic before. The new grid doesn’t even format correctly on my phone screen, the two columns aren’t centered. The left column takes up the bulk of the screen cutting off part of the right column. , , The continuous scroll was a thousand times more user friendly than the next and previous button. This is my biggest complaint. It literally takes the enjoyment out of shopping. Previously I’d scroll through lots of options and decide on the best purchase. Now I wait for each page of unaesthetic grid style options to load and once I think I’ve narrowed down my options I have to load and scroll through each page again to find where the items I liked are. , , Look, if it ain’t broke don’t fix it. ### ASSISTANT: Interface - Design - negative, Interface - User-friendliness - negative, Interface - Navigation - negative, Interface - Aesthetics - negative, Features - Grid layout - negative, Features - Infinite scroll - positive )))

### Review: title: Version 13, content: This update changed everything, and I hate it. Why the layout changed I have no idea, it was much more aesthetic before. The new grid doesn’t even format correctly on my phone screen, the two columns aren’t centered. The left column takes up the bulk of the screen cutting off part of the right column. , , The continuous scroll was a thousand times more user friendly than the next and previous button. This is my biggest complaint. It literally takes the enjoyment out of shopping. Previously I’d scroll through lots of options and decide on the best purchase. Now I wait for each page of unaesthetic grid style options to load and once I think I’ve narrowed down my options I have to load and scroll through each page again to find where the items I liked are. , , Look, if it ain’t broke don’t fix it. ### Analysis: categories: Interface, Interface, Interface, Interface, Features, Features, aspects: Design, User-friendliness, Navigation, Aesthetics, Grid layout, Infinite scroll, sentiments: negative, negative, negative, negative, negative, positive )))

### Review: title: Version 13, content: This update changed everything, and I hate it. Why the layout changed I have no idea, it was much more aesthetic before. The new grid doesn’t even format correctly on my phone screen, the two columns aren’t centered. The left column takes up the bulk of the screen cutting off part of the right column. , , The continuous scroll was a thousand times more user friendly than the next and previous button. This is my biggest complaint. It literally takes the enjoyment out of shopping. Previously I’d scroll through lots of options and decide on the best purchase. Now I wait for each page of unaesthetic grid style options to load and once I think I’ve narrowed down my options I have to load and scroll through each page again to find where the items I liked are. , , Look, if it ain’t broke don’t fix it. ### Analysis: categories: (Interface, Interface, Interface, Interface, Features, Features) aspects: (Design, User-friendliness, Navigation, Aesthetics, Grid layout, Infinite scroll) sentiments: (negative, negative, negative, negative, negative, positive) )))

Terrible Customer support

I have talked to customer service twice 30 mins each time just for them to “assure” me my packages will be delivered tonight! they were never delivered and now im in a loop with 5 different people in a chat so i can hopefully get the holiday deal i got when i originally purchased the items. don’t understand how in a hub where you scan and put things in certain lockers that a small 2lb box can be confused with a box with 4 separate orders. very sad to see how little the customer service has tried to help. used this service for awhile and havent had many issues, however this 1 issue has been a headache that could have been easily prevented.

Customer Service

Customer service

negative

Customer Service - Customer service - negative

### USER: Terrible Customer support: I have talked to customer service twice 30 mins each time just for them to “assure” me my packages will be delivered tonight! they were never delivered and now im in a loop with 5 different people in a chat so i can hopefully get the holiday deal i got when i originally purchased the items. don’t understand how in a hub where you scan and put things in certain lockers that a small 2lb box can be confused with a box with 4 separate orders. very sad to see how little the customer service has tried to help. used this service for awhile and havent had many issues, however this 1 issue has been a headache that could have been easily prevented. ### ASSISTANT: Customer Service - Customer service - negative )))

### Review: title: Terrible Customer support, content: I have talked to customer service twice 30 mins each time just for them to “assure” me my packages will be delivered tonight! they were never delivered and now im in a loop with 5 different people in a chat so i can hopefully get the holiday deal i got when i originally purchased the items. don’t understand how in a hub where you scan and put things in certain lockers that a small 2lb box can be confused with a box with 4 separate orders. very sad to see how little the customer service has tried to help. used this service for awhile and havent had many issues, however this 1 issue has been a headache that could have been easily prevented. ### Analysis: categories: Customer Service, aspects: Customer service, sentiments: negative )))

### Review: title: Terrible Customer support, content: I have talked to customer service twice 30 mins each time just for them to “assure” me my packages will be delivered tonight! they were never delivered and now im in a loop with 5 different people in a chat so i can hopefully get the holiday deal i got when i originally purchased the items. don’t understand how in a hub where you scan and put things in certain lockers that a small 2lb box can be confused with a box with 4 separate orders. very sad to see how little the customer service has tried to help. used this service for awhile and havent had many issues, however this 1 issue has been a headache that could have been easily prevented. ### Analysis: categories: (Customer Service) aspects: (Customer service) sentiments: (negative) )))

My orders went completely wrong!

The prices and the quality of the merchandise are good, I didn’t like the price changes after I’ve already submitted my orders with the prices I agree to pay. My orders went completely wrong! I had to lock my debit card, cancel my orders, and redo it all over again. My bank has notified me and was deeply concerned about the transactions that were being made from my checking account, fraudulent activities! A transaction has been made again, which it’s still pending, but I canceled that order once I seen the price was more than what I agreed on. This is the first time my orders went completely wrong! Since this was the first time this has ever happened to me I was willing to give it another chance.

Merchandise, Merchandise, Merchandise, Order, Order, Order, Order, Transaction, Transaction

quality, price, price, accuracy, impact, repeatability, impact, accuracy, impact

positive, negative, negative, negative, negative, negative, negative, negative, negative

Merchandise quality - positive, Merchandise - price - negative, Merchandise - price - negative, Order - accuracy - negative, Order - impact - negative, Order - repeatability - negative, Order - impact - negative, Transaction - accuracy - negative, Transaction - impact - negative

### USER: My orders went completely wrong!: The prices and the quality of the merchandise are good, I didn’t like the price changes after I’ve already submitted my orders with the prices I agree to pay. My orders went completely wrong! I had to lock my debit card, cancel my orders, and redo it all over again. My bank has notified me and was deeply concerned about the transactions that were being made from my checking account, fraudulent activities! A transaction has been made again, which it’s still pending, but I canceled that order once I seen the price was more than what I agreed on. This is the first time my orders went completely wrong! Since this was the first time this has ever happened to me I was willing to give it another chance. ### ASSISTANT: Merchandise quality - positive, Merchandise - price - negative, Merchandise - price - negative, Order - accuracy - negative, Order - impact - negative, Order - repeatability - negative, Order - impact - negative, Transaction - accuracy - negative, Transaction - impact - negative )))

### Review: title: My orders went completely wrong!, content: The prices and the quality of the merchandise are good, I didn’t like the price changes after I’ve already submitted my orders with the prices I agree to pay. My orders went completely wrong! I had to lock my debit card, cancel my orders, and redo it all over again. My bank has notified me and was deeply concerned about the transactions that were being made from my checking account, fraudulent activities! A transaction has been made again, which it’s still pending, but I canceled that order once I seen the price was more than what I agreed on. This is the first time my orders went completely wrong! Since this was the first time this has ever happened to me I was willing to give it another chance. ### Analysis: categories: Merchandise, Merchandise, Merchandise, Order, Order, Order, Order, Transaction, Transaction, aspects: quality, price, price, accuracy, impact, repeatability, impact, accuracy, impact, sentiments: positive, negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: My orders went completely wrong!, content: The prices and the quality of the merchandise are good, I didn’t like the price changes after I’ve already submitted my orders with the prices I agree to pay. My orders went completely wrong! I had to lock my debit card, cancel my orders, and redo it all over again. My bank has notified me and was deeply concerned about the transactions that were being made from my checking account, fraudulent activities! A transaction has been made again, which it’s still pending, but I canceled that order once I seen the price was more than what I agreed on. This is the first time my orders went completely wrong! Since this was the first time this has ever happened to me I was willing to give it another chance. ### Analysis: categories: ( Merchandise, Merchandise, Merchandise, Order, Order, Order, Order, Transaction, Transaction) aspects: (quality, price, price, accuracy, impact, repeatability, impact, accuracy, impact) sentiments: (positive, negative, negative, negative, negative, negative, negative, negative, negative) )))

Need to upgrade and fix!

I did love the app at first, but, as of a few days ago it will NOT open for me. It comes up and then closes after about 30-45 seconds. THEN, wherever I go to try to contact somebody about the issue, it tries to open the app, even on here at the app store! What? If I am having an issue with the app itself, you should have a different place to contact you for help with the issue. Duh! This isn’t rocket science! So this is the rating and review it gets from me for a simple thing like having a way to contact you without it automatically going to the app. I know where to go on the app to get assistance with things, but when the app is not working properly Youu should have a way too easily contact you for assistance with that.

App-Functionality, App-Functionality

Contact, Assistance

negative, neutral

App-Functionality - Contact - negative, App-Functionality - Assistance - neutral

### USER: Need to upgrade and fix!: I did love the app at first, but, as of a few days ago it will NOT open for me. It comes up and then closes after about 30-45 seconds. THEN, wherever I go to try to contact somebody about the issue, it tries to open the app, even on here at the app store! What? If I am having an issue with the app itself, you should have a different place to contact you for help with the issue. Duh! This isn’t rocket science! So this is the rating and review it gets from me for a simple thing like having a way to contact you without it automatically going to the app. I know where to go on the app to get assistance with things, but when the app is not working properly Youu should have a way too easily contact you for assistance with that. ### ASSISTANT: App-Functionality - Contact - negative, App-Functionality - Assistance - neutral )))

### Review: title: Need to upgrade and fix!, content: I did love the app at first, but, as of a few days ago it will NOT open for me. It comes up and then closes after about 30-45 seconds. THEN, wherever I go to try to contact somebody about the issue, it tries to open the app, even on here at the app store! What? If I am having an issue with the app itself, you should have a different place to contact you for help with the issue. Duh! This isn’t rocket science! So this is the rating and review it gets from me for a simple thing like having a way to contact you without it automatically going to the app. I know where to go on the app to get assistance with things, but when the app is not working properly Youu should have a way too easily contact you for assistance with that. ### Analysis: categories: App-Functionality, App-Functionality, aspects: Contact, Assistance, sentiments: negative, neutral )))

### Review: title: Need to upgrade and fix!, content: I did love the app at first, but, as of a few days ago it will NOT open for me. It comes up and then closes after about 30-45 seconds. THEN, wherever I go to try to contact somebody about the issue, it tries to open the app, even on here at the app store! What? If I am having an issue with the app itself, you should have a different place to contact you for help with the issue. Duh! This isn’t rocket science! So this is the rating and review it gets from me for a simple thing like having a way to contact you without it automatically going to the app. I know where to go on the app to get assistance with things, but when the app is not working properly Youu should have a way too easily contact you for assistance with that. ### Analysis: categories: (App-Functionality, App-Functionality) aspects: (Contact, Assistance) sentiments: (negative, neutral) )))

Auto video playing

My biggest complaints are that it is difficult to find some account settings if they exist on the app at all. You have to dig through too many menu options to find them. Why not have a search function to speed things up. , , Also the videos that auto play are annoying. They eat up data if I’m not on Wi-Fi and most of them are for irrelevant items. If I wanted to watch people talking about products then I would look for the videos myself. Or have them imbedded in the product page as I scroll down. Not on my main page or search results.

App Features, App Features

Search function, Auto video playing

negative, negative

App Features - Search function - negative, App Features - Auto video playing - negative

### USER: Auto video playing: My biggest complaints are that it is difficult to find some account settings if they exist on the app at all. You have to dig through too many menu options to find them. Why not have a search function to speed things up. , , Also the videos that auto play are annoying. They eat up data if I’m not on Wi-Fi and most of them are for irrelevant items. If I wanted to watch people talking about products then I would look for the videos myself. Or have them imbedded in the product page as I scroll down. Not on my main page or search results. ### ASSISTANT: App Features - Search function - negative, App Features - Auto video playing - negative )))

### Review: title: Auto video playing, content: My biggest complaints are that it is difficult to find some account settings if they exist on the app at all. You have to dig through too many menu options to find them. Why not have a search function to speed things up. , , Also the videos that auto play are annoying. They eat up data if I’m not on Wi-Fi and most of them are for irrelevant items. If I wanted to watch people talking about products then I would look for the videos myself. Or have them imbedded in the product page as I scroll down. Not on my main page or search results. ### Analysis: categories: App Features, App Features, aspects: Search function, Auto video playing, sentiments: negative, negative )))

### Review: title: Auto video playing, content: My biggest complaints are that it is difficult to find some account settings if they exist on the app at all. You have to dig through too many menu options to find them. Why not have a search function to speed things up. , , Also the videos that auto play are annoying. They eat up data if I’m not on Wi-Fi and most of them are for irrelevant items. If I wanted to watch people talking about products then I would look for the videos myself. Or have them imbedded in the product page as I scroll down. Not on my main page or search results. ### Analysis: categories: (App Features, App Features) aspects: (Search function, Auto video playing) sentiments: (negative, negative) )))

Prime members not getting shipping before Xmas.

Been a long time prime member. Never had a problem with the app or shipping but this year it seems everything is falling apart. I ordered many Christmas presents TWO WEEKS before the holiday. All of which were prime, two day shipping, eligible. All of which were specifically tagged to arrive before Christmas. Tonight I get a notification saying they won’t arrive until the FRIDAY AFTER. And this comes after I called and confirmed the delivery dates with their customer service reps. You literally ruined somebody’s Christmas. Good job.

Shopping, Shopping, General

Shipping, Delivery dates, Customer service

negative, negative, negative

Shopping - Shipping - negative, Shopping - Delivery dates - negative, General - Customer service - negative

### USER: Prime members not getting shipping before Xmas.: Been a long time prime member. Never had a problem with the app or shipping but this year it seems everything is falling apart. I ordered many Christmas presents TWO WEEKS before the holiday. All of which were prime, two day shipping, eligible. All of which were specifically tagged to arrive before Christmas. Tonight I get a notification saying they won’t arrive until the FRIDAY AFTER. And this comes after I called and confirmed the delivery dates with their customer service reps. You literally ruined somebody’s Christmas. Good job. ### ASSISTANT: Shopping - Shipping - negative, Shopping - Delivery dates - negative, General - Customer service - negative )))

### Review: title: Prime members not getting shipping before Xmas., content: Been a long time prime member. Never had a problem with the app or shipping but this year it seems everything is falling apart. I ordered many Christmas presents TWO WEEKS before the holiday. All of which were prime, two day shipping, eligible. All of which were specifically tagged to arrive before Christmas. Tonight I get a notification saying they won’t arrive until the FRIDAY AFTER. And this comes after I called and confirmed the delivery dates with their customer service reps. You literally ruined somebody’s Christmas. Good job. ### Analysis: categories: Shopping, Shopping, General, aspects: Shipping, Delivery dates, Customer service, sentiments: negative, negative, negative )))

### Review: title: Prime members not getting shipping before Xmas., content: Been a long time prime member. Never had a problem with the app or shipping but this year it seems everything is falling apart. I ordered many Christmas presents TWO WEEKS before the holiday. All of which were prime, two day shipping, eligible. All of which were specifically tagged to arrive before Christmas. Tonight I get a notification saying they won’t arrive until the FRIDAY AFTER. And this comes after I called and confirmed the delivery dates with their customer service reps. You literally ruined somebody’s Christmas. Good job. ### Analysis: categories: (Shopping, Shopping, General) aspects: (Shipping, Delivery dates, Customer service) sentiments: (negative, negative, negative) )))

Please please fix this app!!

I’ve been usually it more lately bc of the holidays/birthdays coming up in November & December. Unfortunately the app has been glitching. It freeze up on me and I can’t click out or go back to the Home Screen. I already lost a great gift idea I wanted & now I can’t find it!! , , What happened to the history browser button where you could click on & see everything you browse through the day, week, month etc. please bring this figure back & …, , Please please fix the glitch - it happens when I click on an image to zoom in or when trying to exit a video, it just freeze & I can’t click the x to close it.

App, App

Functionality, History Feature

Negative, Negative

App - Functionality - Negative, App - History Feature - Negative

### USER: Please please fix this app!!: I’ve been usually it more lately bc of the holidays/birthdays coming up in November & December. Unfortunately the app has been glitching. It freeze up on me and I can’t click out or go back to the Home Screen. I already lost a great gift idea I wanted & now I can’t find it!! , , What happened to the history browser button where you could click on & see everything you browse through the day, week, month etc. please bring this figure back & …, , Please please fix the glitch - it happens when I click on an image to zoom in or when trying to exit a video, it just freeze & I can’t click the x to close it. ### ASSISTANT: App - Functionality - Negative, App - History Feature - Negative )))

### Review: title: Please please fix this app!!, content: I’ve been usually it more lately bc of the holidays/birthdays coming up in November & December. Unfortunately the app has been glitching. It freeze up on me and I can’t click out or go back to the Home Screen. I already lost a great gift idea I wanted & now I can’t find it!! , , What happened to the history browser button where you could click on & see everything you browse through the day, week, month etc. please bring this figure back & …, , Please please fix the glitch - it happens when I click on an image to zoom in or when trying to exit a video, it just freeze & I can’t click the x to close it. ### Analysis: categories: App, App, aspects: Functionality, History Feature, sentiments: Negative, Negative )))

### Review: title: Please please fix this app!!, content: I’ve been usually it more lately bc of the holidays/birthdays coming up in November & December. Unfortunately the app has been glitching. It freeze up on me and I can’t click out or go back to the Home Screen. I already lost a great gift idea I wanted & now I can’t find it!! , , What happened to the history browser button where you could click on & see everything you browse through the day, week, month etc. please bring this figure back & …, , Please please fix the glitch - it happens when I click on an image to zoom in or when trying to exit a video, it just freeze & I can’t click the x to close it. ### Analysis: categories: (App, App) aspects: (Functionality, History Feature) sentiments: (Negative, Negative) )))

New mobile filtering options = frustrating.

I want to be able to filter my search results without picking a department & having to go back to the results to to tap Filter again! When the item I want is nested 5 departments deep—in addition to the other filter items I need—repeating this process takes forever! Please keep the filter up until I’m done. Wish I could beta test updates. 😠, , Also: PLEASE fix the long-standing defect: , I have list of 50 search results (sorted by default, feature). I want to instead sort by rating. Suddenly I have 2 results. Happens with all of the other sorts too, like choosing Price: Low to High. , (iPhone8/App)

Functionality, Functionality

Filtering, Sorting

Negative, Negative

Functionality - Filtering - Negative, Functionality - Sorting - Negative

### USER: New mobile filtering options = frustrating.: I want to be able to filter my search results without picking a department & having to go back to the results to to tap Filter again! When the item I want is nested 5 departments deep—in addition to the other filter items I need—repeating this process takes forever! Please keep the filter up until I’m done. Wish I could beta test updates. 😠, , Also: PLEASE fix the long-standing defect: , I have list of 50 search results (sorted by default, feature). I want to instead sort by rating. Suddenly I have 2 results. Happens with all of the other sorts too, like choosing Price: Low to High. , (iPhone8/App) ### ASSISTANT: Functionality - Filtering - Negative, Functionality - Sorting - Negative )))

### Review: title: New mobile filtering options = frustrating., content: I want to be able to filter my search results without picking a department & having to go back to the results to to tap Filter again! When the item I want is nested 5 departments deep—in addition to the other filter items I need—repeating this process takes forever! Please keep the filter up until I’m done. Wish I could beta test updates. 😠, , Also: PLEASE fix the long-standing defect: , I have list of 50 search results (sorted by default, feature). I want to instead sort by rating. Suddenly I have 2 results. Happens with all of the other sorts too, like choosing Price: Low to High. , (iPhone8/App) ### Analysis: categories: Functionality, Functionality, aspects: Filtering, Sorting, sentiments: Negative, Negative )))

### Review: title: New mobile filtering options = frustrating., content: I want to be able to filter my search results without picking a department & having to go back to the results to to tap Filter again! When the item I want is nested 5 departments deep—in addition to the other filter items I need—repeating this process takes forever! Please keep the filter up until I’m done. Wish I could beta test updates. 😠, , Also: PLEASE fix the long-standing defect: , I have list of 50 search results (sorted by default, feature). I want to instead sort by rating. Suddenly I have 2 results. Happens with all of the other sorts too, like choosing Price: Low to High. , (iPhone8/App) ### Analysis: categories: (Functionality, Functionality) aspects: (Filtering, Sorting) sentiments: (Negative, Negative) )))

Extremely frustrated with Prime Wardrobe

I use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago., , Just today, at 10:46 pm! I received two emails: first, saying that they hadn’t received the items in my return, and they would charge me $117 if they didn’t receive the items by today (8/17). The second email, which came at the same time as the first, said that they had charged me the money for the items. Zero chance for me to rectify the situation in between, and I’m charged for items I already sent back. Super frustrating. Would love to talk to someone about it, but finding the customer service link has been a nightmare, so I’m leaving a review here. Please refund me the money you charged for the items I didn’t keep.

Customer Service

Customer Service

negative

Customer Service - Customer Service - negative

### USER: Extremely frustrated with Prime Wardrobe: I use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago., , Just today, at 10:46 pm! I received two emails: first, saying that they hadn’t received the items in my return, and they would charge me $117 if they didn’t receive the items by today (8/17). The second email, which came at the same time as the first, said that they had charged me the money for the items. Zero chance for me to rectify the situation in between, and I’m charged for items I already sent back. Super frustrating. Would love to talk to someone about it, but finding the customer service link has been a nightmare, so I’m leaving a review here. Please refund me the money you charged for the items I didn’t keep. ### ASSISTANT: Customer Service - Customer Service - negative )))

### Review: title: Extremely frustrated with Prime Wardrobe, content: I use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago., , Just today, at 10:46 pm! I received two emails: first, saying that they hadn’t received the items in my return, and they would charge me $117 if they didn’t receive the items by today (8/17). The second email, which came at the same time as the first, said that they had charged me the money for the items. Zero chance for me to rectify the situation in between, and I’m charged for items I already sent back. Super frustrating. Would love to talk to someone about it, but finding the customer service link has been a nightmare, so I’m leaving a review here. Please refund me the money you charged for the items I didn’t keep. ### Analysis: categories: Customer Service, aspects: Customer Service, sentiments: negative )))

### Review: title: Extremely frustrated with Prime Wardrobe, content: I use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago., , Just today, at 10:46 pm! I received two emails: first, saying that they hadn’t received the items in my return, and they would charge me $117 if they didn’t receive the items by today (8/17). The second email, which came at the same time as the first, said that they had charged me the money for the items. Zero chance for me to rectify the situation in between, and I’m charged for items I already sent back. Super frustrating. Would love to talk to someone about it, but finding the customer service link has been a nightmare, so I’m leaving a review here. Please refund me the money you charged for the items I didn’t keep. ### Analysis: categories: (Customer Service) aspects: (Customer Service) sentiments: (negative) )))

New redesign is VERY difficult to use

I don’t mean to sound like one of those people who hates every single app redesign, but this newest one is really difficult to use. The search bar at the bottom means I keep accidentally tapping on it when I’m trying to scroll through results, which opens up the whole search history again and sometimes refreshes the page. , , I know it sounds like a first world problem, and it is, obviously, but it *does* make the app almost impossible for me to use right now. I have longer nails and it’s truly so hard to hit where I need now, and it constantly refreshes where I am, meaning I have to start over again every few minutes. , , At least have an option to put it back at the top like Safari did when it swapped the search bar location on iOS.

Usability

Search bar

negative

Usability - Search bar - negative

### USER: New redesign is VERY difficult to use: I don’t mean to sound like one of those people who hates every single app redesign, but this newest one is really difficult to use. The search bar at the bottom means I keep accidentally tapping on it when I’m trying to scroll through results, which opens up the whole search history again and sometimes refreshes the page. , , I know it sounds like a first world problem, and it is, obviously, but it *does* make the app almost impossible for me to use right now. I have longer nails and it’s truly so hard to hit where I need now, and it constantly refreshes where I am, meaning I have to start over again every few minutes. , , At least have an option to put it back at the top like Safari did when it swapped the search bar location on iOS. ### ASSISTANT: Usability - Search bar - negative )))

### Review: title: New redesign is VERY difficult to use, content: I don’t mean to sound like one of those people who hates every single app redesign, but this newest one is really difficult to use. The search bar at the bottom means I keep accidentally tapping on it when I’m trying to scroll through results, which opens up the whole search history again and sometimes refreshes the page. , , I know it sounds like a first world problem, and it is, obviously, but it *does* make the app almost impossible for me to use right now. I have longer nails and it’s truly so hard to hit where I need now, and it constantly refreshes where I am, meaning I have to start over again every few minutes. , , At least have an option to put it back at the top like Safari did when it swapped the search bar location on iOS. ### Analysis: categories: Usability, aspects: Search bar, sentiments: negative )))

### Review: title: New redesign is VERY difficult to use, content: I don’t mean to sound like one of those people who hates every single app redesign, but this newest one is really difficult to use. The search bar at the bottom means I keep accidentally tapping on it when I’m trying to scroll through results, which opens up the whole search history again and sometimes refreshes the page. , , I know it sounds like a first world problem, and it is, obviously, but it *does* make the app almost impossible for me to use right now. I have longer nails and it’s truly so hard to hit where I need now, and it constantly refreshes where I am, meaning I have to start over again every few minutes. , , At least have an option to put it back at the top like Safari did when it swapped the search bar location on iOS. ### Analysis: categories: (Usability) aspects: (Search bar) sentiments: (negative) )))

REVIEWS ARE FOR THE APP, NOT YOUR DELIVERIES SHEESH

I just had to put that out there. People really just irritate me sometimes with their blatant ineptitude, like not paying attention to information right in front of them and complaining about sump’n to boot…🙄, Anyway, I’d like to submit a request for more refined search criteria for items and categories to narrow the search down if necessary, and likewise more search-specific results. Great job in general, but browsing through so darn many pages can be super daunting— and unnecessarily time consuming with items clearly not matching one’s search terms! Thanks for the good work regardless!

App

Search functionality

Negative

App - Search functionality - Negative

### USER: REVIEWS ARE FOR THE APP, NOT YOUR DELIVERIES SHEESH: I just had to put that out there. People really just irritate me sometimes with their blatant ineptitude, like not paying attention to information right in front of them and complaining about sump’n to boot…🙄, Anyway, I’d like to submit a request for more refined search criteria for items and categories to narrow the search down if necessary, and likewise more search-specific results. Great job in general, but browsing through so darn many pages can be super daunting— and unnecessarily time consuming with items clearly not matching one’s search terms! Thanks for the good work regardless! ### ASSISTANT: App - Search functionality - Negative )))

### Review: title: REVIEWS ARE FOR THE APP, NOT YOUR DELIVERIES SHEESH, content: I just had to put that out there. People really just irritate me sometimes with their blatant ineptitude, like not paying attention to information right in front of them and complaining about sump’n to boot…🙄, Anyway, I’d like to submit a request for more refined search criteria for items and categories to narrow the search down if necessary, and likewise more search-specific results. Great job in general, but browsing through so darn many pages can be super daunting— and unnecessarily time consuming with items clearly not matching one’s search terms! Thanks for the good work regardless! ### Analysis: categories: App, aspects: Search functionality, sentiments: Negative )))

### Review: title: REVIEWS ARE FOR THE APP, NOT YOUR DELIVERIES SHEESH, content: I just had to put that out there. People really just irritate me sometimes with their blatant ineptitude, like not paying attention to information right in front of them and complaining about sump’n to boot…🙄, Anyway, I’d like to submit a request for more refined search criteria for items and categories to narrow the search down if necessary, and likewise more search-specific results. Great job in general, but browsing through so darn many pages can be super daunting— and unnecessarily time consuming with items clearly not matching one’s search terms! Thanks for the good work regardless! ### Analysis: categories: (App) aspects: (Search functionality) sentiments: (Negative) )))

2 things would make this app better

1. A dedicated return section. It’s such a pain to scroll through all orders to find the return items, especially when you have multiple and are in a busy UPS trying to be quick. Oh all the improvements constantly made please put in a dedicated returns section. , 2. I can no longer tell how much I spent on a single item in a multiple item purchase. You used to be able to easily see the itemized breakdown with discounts/sales applied to the specific item. Now you just see the full price and all discounts/sales at the bottom. That’s cool except again when returning I have no idea if I was credited back correctly. Most sure why you guys made this update to the invoice breakdown. It was fine before., , Otherwise it’s fine. The random updates moving the search bar and back arrows aren’t really helpful. Fixing the items that need attention would be great. I never understood why companies fix things that work and ignore the areas for improvement.

Shopping, Shopping

Returns, Invoice breakdowns

Negative, Negative

Shopping - Returns - Negative, Shopping - Invoice breakdowns - Negative

### USER: 2 things would make this app better: 1. A dedicated return section. It’s such a pain to scroll through all orders to find the return items, especially when you have multiple and are in a busy UPS trying to be quick. Oh all the improvements constantly made please put in a dedicated returns section. , 2. I can no longer tell how much I spent on a single item in a multiple item purchase. You used to be able to easily see the itemized breakdown with discounts/sales applied to the specific item. Now you just see the full price and all discounts/sales at the bottom. That’s cool except again when returning I have no idea if I was credited back correctly. Most sure why you guys made this update to the invoice breakdown. It was fine before., , Otherwise it’s fine. The random updates moving the search bar and back arrows aren’t really helpful. Fixing the items that need attention would be great. I never understood why companies fix things that work and ignore the areas for improvement. ### ASSISTANT: Shopping - Returns - Negative, Shopping - Invoice breakdowns - Negative )))

### Review: title: 2 things would make this app better, content: 1. A dedicated return section. It’s such a pain to scroll through all orders to find the return items, especially when you have multiple and are in a busy UPS trying to be quick. Oh all the improvements constantly made please put in a dedicated returns section. , 2. I can no longer tell how much I spent on a single item in a multiple item purchase. You used to be able to easily see the itemized breakdown with discounts/sales applied to the specific item. Now you just see the full price and all discounts/sales at the bottom. That’s cool except again when returning I have no idea if I was credited back correctly. Most sure why you guys made this update to the invoice breakdown. It was fine before., , Otherwise it’s fine. The random updates moving the search bar and back arrows aren’t really helpful. Fixing the items that need attention would be great. I never understood why companies fix things that work and ignore the areas for improvement. ### Analysis: categories: Shopping, Shopping, aspects: Returns, Invoice breakdowns, sentiments: Negative, Negative )))

### Review: title: 2 things would make this app better, content: 1. A dedicated return section. It’s such a pain to scroll through all orders to find the return items, especially when you have multiple and are in a busy UPS trying to be quick. Oh all the improvements constantly made please put in a dedicated returns section. , 2. I can no longer tell how much I spent on a single item in a multiple item purchase. You used to be able to easily see the itemized breakdown with discounts/sales applied to the specific item. Now you just see the full price and all discounts/sales at the bottom. That’s cool except again when returning I have no idea if I was credited back correctly. Most sure why you guys made this update to the invoice breakdown. It was fine before., , Otherwise it’s fine. The random updates moving the search bar and back arrows aren’t really helpful. Fixing the items that need attention would be great. I never understood why companies fix things that work and ignore the areas for improvement. ### Analysis: categories: (Shopping, Shopping) aspects: (Returns, Invoice breakdowns) sentiments: (Negative, Negative) )))

I can’t review products anymore.

I use this app all the time but when a seller asks me to review their products I can’t. I get a message that I have violated something but I have no idea what. I think they got upset because I was buying many things for myself and my new home but I hardly ever gave bad reviews. That was because I read other peoples reviews before buying so I was always happy with my purchases. So if you want my reviews, I can’t give them. Someone in charge has a stick in the wrong place I guess.

App

Review

Negative

App - Review - Negative

### USER: I can’t review products anymore.: I use this app all the time but when a seller asks me to review their products I can’t. I get a message that I have violated something but I have no idea what. I think they got upset because I was buying many things for myself and my new home but I hardly ever gave bad reviews. That was because I read other peoples reviews before buying so I was always happy with my purchases. So if you want my reviews, I can’t give them. Someone in charge has a stick in the wrong place I guess. ### ASSISTANT: App - Review - Negative )))

### Review: title: I can’t review products anymore., content: I use this app all the time but when a seller asks me to review their products I can’t. I get a message that I have violated something but I have no idea what. I think they got upset because I was buying many things for myself and my new home but I hardly ever gave bad reviews. That was because I read other peoples reviews before buying so I was always happy with my purchases. So if you want my reviews, I can’t give them. Someone in charge has a stick in the wrong place I guess. ### Analysis: categories: App, aspects: Review, sentiments: Negative )))

### Review: title: I can’t review products anymore., content: I use this app all the time but when a seller asks me to review their products I can’t. I get a message that I have violated something but I have no idea what. I think they got upset because I was buying many things for myself and my new home but I hardly ever gave bad reviews. That was because I read other peoples reviews before buying so I was always happy with my purchases. So if you want my reviews, I can’t give them. Someone in charge has a stick in the wrong place I guess. ### Analysis: categories: (App) aspects: (Review) sentiments: (Negative) )))

Delivery Issues

I’ve had increasing issues with deliveries. I’ve updated delivery preferences on the app, I’ve spoken to customer service representatives, yet I still have problems getting packages delivered. There have been many times where a package is delivered, they share a photo of the delivery and everything is fine. Then there are times when I’m alerted that the delivery driver couldn’t gain access to my address, (which is something you don’t need) and then the auto prompts for the drivers to text or call when having a problem overlaps with the alerts saying my package can’t be delivered. This is so frustrating when buying something on Prime because typically I’m looking and buying based on the 2 day shipping guarantee. I’m very disappointed that the bullions of dollars and years in business haven’t led to better delivery systems, but worse delivery systems.

Delivery, Delivery, Delivery

Delivery experience, Delivery reliability, Communication

negative, negative, negative

Delivery - Delivery experience - negative, Delivery - Delivery reliability - negative, Delivery - Communication - negative

### USER: Delivery Issues: I’ve had increasing issues with deliveries. I’ve updated delivery preferences on the app, I’ve spoken to customer service representatives, yet I still have problems getting packages delivered. There have been many times where a package is delivered, they share a photo of the delivery and everything is fine. Then there are times when I’m alerted that the delivery driver couldn’t gain access to my address, (which is something you don’t need) and then the auto prompts for the drivers to text or call when having a problem overlaps with the alerts saying my package can’t be delivered. This is so frustrating when buying something on Prime because typically I’m looking and buying based on the 2 day shipping guarantee. I’m very disappointed that the bullions of dollars and years in business haven’t led to better delivery systems, but worse delivery systems. ### ASSISTANT: Delivery - Delivery experience - negative, Delivery - Delivery reliability - negative, Delivery - Communication - negative )))

### Review: title: Delivery Issues, content: I’ve had increasing issues with deliveries. I’ve updated delivery preferences on the app, I’ve spoken to customer service representatives, yet I still have problems getting packages delivered. There have been many times where a package is delivered, they share a photo of the delivery and everything is fine. Then there are times when I’m alerted that the delivery driver couldn’t gain access to my address, (which is something you don’t need) and then the auto prompts for the drivers to text or call when having a problem overlaps with the alerts saying my package can’t be delivered. This is so frustrating when buying something on Prime because typically I’m looking and buying based on the 2 day shipping guarantee. I’m very disappointed that the bullions of dollars and years in business haven’t led to better delivery systems, but worse delivery systems. ### Analysis: categories: Delivery, Delivery, Delivery, aspects: Delivery experience, Delivery reliability, Communication, sentiments: negative, negative, negative )))

### Review: title: Delivery Issues, content: I’ve had increasing issues with deliveries. I’ve updated delivery preferences on the app, I’ve spoken to customer service representatives, yet I still have problems getting packages delivered. There have been many times where a package is delivered, they share a photo of the delivery and everything is fine. Then there are times when I’m alerted that the delivery driver couldn’t gain access to my address, (which is something you don’t need) and then the auto prompts for the drivers to text or call when having a problem overlaps with the alerts saying my package can’t be delivered. This is so frustrating when buying something on Prime because typically I’m looking and buying based on the 2 day shipping guarantee. I’m very disappointed that the bullions of dollars and years in business haven’t led to better delivery systems, but worse delivery systems. ### Analysis: categories: (Delivery, Delivery, Delivery) aspects: (Delivery experience, Delivery reliability, Communication) sentiments: (negative, negative, negative) )))

too many useless results

Showing too many irrelevant results has become more and more annoying as of lately. makes finding specific items too time consuming. Doesn’t matter what term(s) you write on search and how specific the terms are the results will show all sorts of other things. , , The kicker is that filtering by brand is limited to only a few selected brands and not all of the brands that show up on the results., , I will be buying stuff elsewhere. No one has time for this.

Search

Results

negative

Search - Results - negative

### USER: too many useless results: Showing too many irrelevant results has become more and more annoying as of lately. makes finding specific items too time consuming. Doesn’t matter what term(s) you write on search and how specific the terms are the results will show all sorts of other things. , , The kicker is that filtering by brand is limited to only a few selected brands and not all of the brands that show up on the results., , I will be buying stuff elsewhere. No one has time for this. ### ASSISTANT: Search - Results - negative )))

### Review: title: too many useless results, content: Showing too many irrelevant results has become more and more annoying as of lately. makes finding specific items too time consuming. Doesn’t matter what term(s) you write on search and how specific the terms are the results will show all sorts of other things. , , The kicker is that filtering by brand is limited to only a few selected brands and not all of the brands that show up on the results., , I will be buying stuff elsewhere. No one has time for this. ### Analysis: categories: Search, aspects: Results, sentiments: negative )))

### Review: title: too many useless results, content: Showing too many irrelevant results has become more and more annoying as of lately. makes finding specific items too time consuming. Doesn’t matter what term(s) you write on search and how specific the terms are the results will show all sorts of other things. , , The kicker is that filtering by brand is limited to only a few selected brands and not all of the brands that show up on the results., , I will be buying stuff elsewhere. No one has time for this. ### Analysis: categories: (Search) aspects: (Results) sentiments: (negative) )))

Delivery is HORRIBLE

Delivery is horrible!... I have called customer service several times to complain about the way packages are mishandled. From packages being left on the ground(not on the steps but the actual ground) to packages being left unattended on the step with no immediate notification of them being there (i.e. a simple knock)....A picture of the package being delivered shows up hours after they have been left unattended!!...Customer service reps assure me that the issue is being handled but clearly it has not!.... I enjoy the convenience but very dissatisfied with the service and treatment!... I see why so many package pirates get away with it...Amazon’s careless delivery drivers makes stealing a lot easier for them!!

Delivery

Service

negative

Delivery - Service - negative

### USER: Delivery is HORRIBLE: Delivery is horrible!... I have called customer service several times to complain about the way packages are mishandled. From packages being left on the ground(not on the steps but the actual ground) to packages being left unattended on the step with no immediate notification of them being there (i.e. a simple knock)....A picture of the package being delivered shows up hours after they have been left unattended!!...Customer service reps assure me that the issue is being handled but clearly it has not!.... I enjoy the convenience but very dissatisfied with the service and treatment!... I see why so many package pirates get away with it...Amazon’s careless delivery drivers makes stealing a lot easier for them!! ### ASSISTANT: Delivery - Service - negative )))

### Review: title: Delivery is HORRIBLE, content: Delivery is horrible!... I have called customer service several times to complain about the way packages are mishandled. From packages being left on the ground(not on the steps but the actual ground) to packages being left unattended on the step with no immediate notification of them being there (i.e. a simple knock)....A picture of the package being delivered shows up hours after they have been left unattended!!...Customer service reps assure me that the issue is being handled but clearly it has not!.... I enjoy the convenience but very dissatisfied with the service and treatment!... I see why so many package pirates get away with it...Amazon’s careless delivery drivers makes stealing a lot easier for them!! ### Analysis: categories: Delivery, aspects: Service, sentiments: negative )))

### Review: title: Delivery is HORRIBLE, content: Delivery is horrible!... I have called customer service several times to complain about the way packages are mishandled. From packages being left on the ground(not on the steps but the actual ground) to packages being left unattended on the step with no immediate notification of them being there (i.e. a simple knock)....A picture of the package being delivered shows up hours after they have been left unattended!!...Customer service reps assure me that the issue is being handled but clearly it has not!.... I enjoy the convenience but very dissatisfied with the service and treatment!... I see why so many package pirates get away with it...Amazon’s careless delivery drivers makes stealing a lot easier for them!! ### Analysis: categories: (Delivery) aspects: (Service) sentiments: (negative) )))

Fix This!

The app was recently changed and it is very disappointing because they removed a feature that made shopping a lot easier. On the website, you can select certain items in your cart to checkout and buy, while leaving other items in your cart. The app did not have that feature and so I had to empty my cart and move everything to "Saved for Later" and only keep what I wanted to buy at that moment. A couple of weeks ago, I noticed that this feature was finally available in the app and it was perfect! But the feature is now gone and I don't understand why! My app and iOS are both up to date and I'm using the same phone so I know it is not a user error. Please fix this!

Shopping

Feature

negative

Shopping - Feature - negative

### USER: Fix This!: The app was recently changed and it is very disappointing because they removed a feature that made shopping a lot easier. On the website, you can select certain items in your cart to checkout and buy, while leaving other items in your cart. The app did not have that feature and so I had to empty my cart and move everything to "Saved for Later" and only keep what I wanted to buy at that moment. A couple of weeks ago, I noticed that this feature was finally available in the app and it was perfect! But the feature is now gone and I don't understand why! My app and iOS are both up to date and I'm using the same phone so I know it is not a user error. Please fix this! ### ASSISTANT: Shopping - Feature - negative )))

### Review: title: Fix This!, content: The app was recently changed and it is very disappointing because they removed a feature that made shopping a lot easier. On the website, you can select certain items in your cart to checkout and buy, while leaving other items in your cart. The app did not have that feature and so I had to empty my cart and move everything to "Saved for Later" and only keep what I wanted to buy at that moment. A couple of weeks ago, I noticed that this feature was finally available in the app and it was perfect! But the feature is now gone and I don't understand why! My app and iOS are both up to date and I'm using the same phone so I know it is not a user error. Please fix this! ### Analysis: categories: Shopping, aspects: Feature, sentiments: negative )))

### Review: title: Fix This!, content: The app was recently changed and it is very disappointing because they removed a feature that made shopping a lot easier. On the website, you can select certain items in your cart to checkout and buy, while leaving other items in your cart. The app did not have that feature and so I had to empty my cart and move everything to "Saved for Later" and only keep what I wanted to buy at that moment. A couple of weeks ago, I noticed that this feature was finally available in the app and it was perfect! But the feature is now gone and I don't understand why! My app and iOS are both up to date and I'm using the same phone so I know it is not a user error. Please fix this! ### Analysis: categories: (Shopping) aspects: (Feature) sentiments: (negative) )))

Stop changing the app.

Why would y’all remove the ability for us to hold down the heart to add to certain list? Also why would y’all add the option to select view more from this list ? Just allow us to scroll down to see everything. It’s annoying we have to select view more 10x just to see what all in the list. It’s also very annoying we can’t hold the heart down anymore to add to our list. Who in corporate agreed to change those features? Worry about when we search for a certain item only that item comes up. Why are y’all worried about how we add items to our list or how we are able to see all items in the list ?! Please fix the app back to being able to hold down the heart and select which list we want to add our items to. As well as fix it back to where we can just scroll and see everything in the list and not have to select view more. Not having those features makes it pointless for it to be an app if we have to add stuff like we are on the website on the browser.

Functionality, Functionality

Adding to list, Viewing all items in list

Negative, Negative

Functionality - Adding to list - Negative, Functionality - Viewing all items in list - Negative

### USER: Stop changing the app.: Why would y’all remove the ability for us to hold down the heart to add to certain list? Also why would y’all add the option to select view more from this list ? Just allow us to scroll down to see everything. It’s annoying we have to select view more 10x just to see what all in the list. It’s also very annoying we can’t hold the heart down anymore to add to our list. Who in corporate agreed to change those features? Worry about when we search for a certain item only that item comes up. Why are y’all worried about how we add items to our list or how we are able to see all items in the list ?! Please fix the app back to being able to hold down the heart and select which list we want to add our items to. As well as fix it back to where we can just scroll and see everything in the list and not have to select view more. Not having those features makes it pointless for it to be an app if we have to add stuff like we are on the website on the browser. ### ASSISTANT: Functionality - Adding to list - Negative, Functionality - Viewing all items in list - Negative )))

### Review: title: Stop changing the app., content: Why would y’all remove the ability for us to hold down the heart to add to certain list? Also why would y’all add the option to select view more from this list ? Just allow us to scroll down to see everything. It’s annoying we have to select view more 10x just to see what all in the list. It’s also very annoying we can’t hold the heart down anymore to add to our list. Who in corporate agreed to change those features? Worry about when we search for a certain item only that item comes up. Why are y’all worried about how we add items to our list or how we are able to see all items in the list ?! Please fix the app back to being able to hold down the heart and select which list we want to add our items to. As well as fix it back to where we can just scroll and see everything in the list and not have to select view more. Not having those features makes it pointless for it to be an app if we have to add stuff like we are on the website on the browser. ### Analysis: categories: Functionality, Functionality, aspects: Adding to list, Viewing all items in list, sentiments: Negative, Negative )))

### Review: title: Stop changing the app., content: Why would y’all remove the ability for us to hold down the heart to add to certain list? Also why would y’all add the option to select view more from this list ? Just allow us to scroll down to see everything. It’s annoying we have to select view more 10x just to see what all in the list. It’s also very annoying we can’t hold the heart down anymore to add to our list. Who in corporate agreed to change those features? Worry about when we search for a certain item only that item comes up. Why are y’all worried about how we add items to our list or how we are able to see all items in the list ?! Please fix the app back to being able to hold down the heart and select which list we want to add our items to. As well as fix it back to where we can just scroll and see everything in the list and not have to select view more. Not having those features makes it pointless for it to be an app if we have to add stuff like we are on the website on the browser. ### Analysis: categories: (Functionality, Functionality) aspects: (Adding to list, Viewing all items in list) sentiments: (Negative, Negative) )))