Datasets:

Alpaca69B

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reviews_appstore_amazon_absa2

like 0

NO to grid display

Have used the app for years, loved it and learned to adapt to all the version changes over the years, but am not crazy about this latest update. My searches seem to now show in a grid display instead of my preferred list display and I don’t see any option or toggle to choose the display and switch it back. I prefer the list display because it’s easier and quicker to scroll past listings which are irrelevant to my search…which there are tons that inevitably come up. Just tried to hunt for something specific and had to go through pages and pages of grid listings until frustration took over and I got out. I’ll go back to just using the site instead of the app for most searches. Hopefully, the full site will still display as a list. Disappointing.

Interface

Display

Negative

Interface - Display - Negative

### USER: NO to grid display: Have used the app for years, loved it and learned to adapt to all the version changes over the years, but am not crazy about this latest update. My searches seem to now show in a grid display instead of my preferred list display and I don’t see any option or toggle to choose the display and switch it back. I prefer the list display because it’s easier and quicker to scroll past listings which are irrelevant to my search…which there are tons that inevitably come up. Just tried to hunt for something specific and had to go through pages and pages of grid listings until frustration took over and I got out. I’ll go back to just using the site instead of the app for most searches. Hopefully, the full site will still display as a list. Disappointing. ### ASSISTANT: Interface - Display - Negative )))

### Review: title: NO to grid display, content: Have used the app for years, loved it and learned to adapt to all the version changes over the years, but am not crazy about this latest update. My searches seem to now show in a grid display instead of my preferred list display and I don’t see any option or toggle to choose the display and switch it back. I prefer the list display because it’s easier and quicker to scroll past listings which are irrelevant to my search…which there are tons that inevitably come up. Just tried to hunt for something specific and had to go through pages and pages of grid listings until frustration took over and I got out. I’ll go back to just using the site instead of the app for most searches. Hopefully, the full site will still display as a list. Disappointing. ### Analysis: categories: Interface, aspects: Display, sentiments: Negative )))

### Review: title: NO to grid display, content: Have used the app for years, loved it and learned to adapt to all the version changes over the years, but am not crazy about this latest update. My searches seem to now show in a grid display instead of my preferred list display and I don’t see any option or toggle to choose the display and switch it back. I prefer the list display because it’s easier and quicker to scroll past listings which are irrelevant to my search…which there are tons that inevitably come up. Just tried to hunt for something specific and had to go through pages and pages of grid listings until frustration took over and I got out. I’ll go back to just using the site instead of the app for most searches. Hopefully, the full site will still display as a list. Disappointing. ### Analysis: categories: (Interface) aspects: (Display) sentiments: (Negative) )))

New update is not user friendly

The app works great to keep track of packages and go over things. But the changes in the way the filters work in the new update is not user friendly. Before you had one menu were you clicked all of the filters you wanted to apply, now you have to choose one filter at a time, and every time you have to go all the way through the menu to add a filter. I don’t think this is the best way for an app to work., , Recently I been having changes with the language keeps changing back to Spanish and then I noticed some parts are in English and others in Spanish I had to delete it because I was just tired

App

Usability

negative

App - Usability - negative

### USER: New update is not user friendly: The app works great to keep track of packages and go over things. But the changes in the way the filters work in the new update is not user friendly. Before you had one menu were you clicked all of the filters you wanted to apply, now you have to choose one filter at a time, and every time you have to go all the way through the menu to add a filter. I don’t think this is the best way for an app to work., , Recently I been having changes with the language keeps changing back to Spanish and then I noticed some parts are in English and others in Spanish I had to delete it because I was just tired ### ASSISTANT: App - Usability - negative )))

### Review: title: New update is not user friendly, content: The app works great to keep track of packages and go over things. But the changes in the way the filters work in the new update is not user friendly. Before you had one menu were you clicked all of the filters you wanted to apply, now you have to choose one filter at a time, and every time you have to go all the way through the menu to add a filter. I don’t think this is the best way for an app to work., , Recently I been having changes with the language keeps changing back to Spanish and then I noticed some parts are in English and others in Spanish I had to delete it because I was just tired ### Analysis: categories: App, aspects: Usability, sentiments: negative )))

### Review: title: New update is not user friendly, content: The app works great to keep track of packages and go over things. But the changes in the way the filters work in the new update is not user friendly. Before you had one menu were you clicked all of the filters you wanted to apply, now you have to choose one filter at a time, and every time you have to go all the way through the menu to add a filter. I don’t think this is the best way for an app to work., , Recently I been having changes with the language keeps changing back to Spanish and then I noticed some parts are in English and others in Spanish I had to delete it because I was just tired ### Analysis: categories: (App) aspects: (Usability) sentiments: (negative) )))

Still good but

Search and filter functions are weak. It seems as though filters are designed to still include irrelevant product on the hope of selling you more. Just like lazada. Very frustrating. I know the product I want to buy. I don’t want all the accesssories and vaguely related it’s appearing in the search. Example: search for TV and you get tv mounting devises and peripherals. Results inhundreds or thousands of results than the few I need to chose between. Huge time waster. Sometimes it’s easier to go to a local shop

App, App

Search, Filter

Negative, Negative

App - Search - Negative, App - Filter - Negative

### USER: Still good but: Search and filter functions are weak. It seems as though filters are designed to still include irrelevant product on the hope of selling you more. Just like lazada. Very frustrating. I know the product I want to buy. I don’t want all the accesssories and vaguely related it’s appearing in the search. Example: search for TV and you get tv mounting devises and peripherals. Results inhundreds or thousands of results than the few I need to chose between. Huge time waster. Sometimes it’s easier to go to a local shop ### ASSISTANT: App - Search - Negative, App - Filter - Negative )))

### Review: title: Still good but, content: Search and filter functions are weak. It seems as though filters are designed to still include irrelevant product on the hope of selling you more. Just like lazada. Very frustrating. I know the product I want to buy. I don’t want all the accesssories and vaguely related it’s appearing in the search. Example: search for TV and you get tv mounting devises and peripherals. Results inhundreds or thousands of results than the few I need to chose between. Huge time waster. Sometimes it’s easier to go to a local shop ### Analysis: categories: App, App, aspects: Search, Filter, sentiments: Negative, Negative )))

### Review: title: Still good but, content: Search and filter functions are weak. It seems as though filters are designed to still include irrelevant product on the hope of selling you more. Just like lazada. Very frustrating. I know the product I want to buy. I don’t want all the accesssories and vaguely related it’s appearing in the search. Example: search for TV and you get tv mounting devises and peripherals. Results inhundreds or thousands of results than the few I need to chose between. Huge time waster. Sometimes it’s easier to go to a local shop ### Analysis: categories: (App, App) aspects: (Search, Filter) sentiments: (Negative, Negative) )))

Request: Option to Move Items from Cart to Wishlist

The app makes a lot of things easy enough to navigate right on a phone, but a feature it used to have (long ago) that I greatly miss was the option to move things directly from “Saved for Later” in cart… smoothly scooting/sending them to whatever wishlist we wanted to use., , I have things categorized in lists - often by person or home/life function or business necessity, etc. and would really like the option to move things smoothly from the cart (where we generally add things for ease of use when saving options to compare) right into the wishlist we prefer once the individual items have been selected for the future purpose., , It would just help a lot. Please add that option/feature ASAP. I’d love to move things from cart to the lists I choose without having to visit the individual item listing/sale pages. Thanks!

wishlist

move items from cart

positive

wishlist - move items from cart - positive

### USER: Request: Option to Move Items from Cart to Wishlist: The app makes a lot of things easy enough to navigate right on a phone, but a feature it used to have (long ago) that I greatly miss was the option to move things directly from “Saved for Later” in cart… smoothly scooting/sending them to whatever wishlist we wanted to use., , I have things categorized in lists - often by person or home/life function or business necessity, etc. and would really like the option to move things smoothly from the cart (where we generally add things for ease of use when saving options to compare) right into the wishlist we prefer once the individual items have been selected for the future purpose., , It would just help a lot. Please add that option/feature ASAP. I’d love to move things from cart to the lists I choose without having to visit the individual item listing/sale pages. Thanks! ### ASSISTANT: wishlist - move items from cart - positive )))

### Review: title: Request: Option to Move Items from Cart to Wishlist, content: The app makes a lot of things easy enough to navigate right on a phone, but a feature it used to have (long ago) that I greatly miss was the option to move things directly from “Saved for Later” in cart… smoothly scooting/sending them to whatever wishlist we wanted to use., , I have things categorized in lists - often by person or home/life function or business necessity, etc. and would really like the option to move things smoothly from the cart (where we generally add things for ease of use when saving options to compare) right into the wishlist we prefer once the individual items have been selected for the future purpose., , It would just help a lot. Please add that option/feature ASAP. I’d love to move things from cart to the lists I choose without having to visit the individual item listing/sale pages. Thanks! ### Analysis: categories: wishlist, aspects: move items from cart, sentiments: positive )))

### Review: title: Request: Option to Move Items from Cart to Wishlist, content: The app makes a lot of things easy enough to navigate right on a phone, but a feature it used to have (long ago) that I greatly miss was the option to move things directly from “Saved for Later” in cart… smoothly scooting/sending them to whatever wishlist we wanted to use., , I have things categorized in lists - often by person or home/life function or business necessity, etc. and would really like the option to move things smoothly from the cart (where we generally add things for ease of use when saving options to compare) right into the wishlist we prefer once the individual items have been selected for the future purpose., , It would just help a lot. Please add that option/feature ASAP. I’d love to move things from cart to the lists I choose without having to visit the individual item listing/sale pages. Thanks! ### Analysis: categories: (wishlist) aspects: (move items from cart) sentiments: (positive) )))

Latest iOS upgrade is hideous.

The latest upgrade for this app is absolutely atrocious and stupid. Nothing works! Who’s bright idea was it to move the search bar down to the bottom of the phone? Why would you all do that and not make it optional for the clients? I keep accidentally hitting it thinking I’m hitting something else, if you all copied this from the iPhone interface that was dumb as a cow drinking pig milk because at least apple let its users DECIDE if they wanted the search bar at the bottom or top of their safari browsers. THEN why oh why is it when I click my little heart/save to list button it no longer lets me choose which list to save it to? Whoever signed off on these decisions is an idiot and did not think about UI or UX at all. And if the person reading this who designed it doesn’t know what UI or UX stands for they should have never been allowed to make these changes. An inconvenience waste of space.

App

UI/UX

negative

App - UI/UX - negative

### USER: Latest iOS upgrade is hideous.: The latest upgrade for this app is absolutely atrocious and stupid. Nothing works! Who’s bright idea was it to move the search bar down to the bottom of the phone? Why would you all do that and not make it optional for the clients? I keep accidentally hitting it thinking I’m hitting something else, if you all copied this from the iPhone interface that was dumb as a cow drinking pig milk because at least apple let its users DECIDE if they wanted the search bar at the bottom or top of their safari browsers. THEN why oh why is it when I click my little heart/save to list button it no longer lets me choose which list to save it to? Whoever signed off on these decisions is an idiot and did not think about UI or UX at all. And if the person reading this who designed it doesn’t know what UI or UX stands for they should have never been allowed to make these changes. An inconvenience waste of space. ### ASSISTANT: App - UI/UX - negative )))

### Review: title: Latest iOS upgrade is hideous., content: The latest upgrade for this app is absolutely atrocious and stupid. Nothing works! Who’s bright idea was it to move the search bar down to the bottom of the phone? Why would you all do that and not make it optional for the clients? I keep accidentally hitting it thinking I’m hitting something else, if you all copied this from the iPhone interface that was dumb as a cow drinking pig milk because at least apple let its users DECIDE if they wanted the search bar at the bottom or top of their safari browsers. THEN why oh why is it when I click my little heart/save to list button it no longer lets me choose which list to save it to? Whoever signed off on these decisions is an idiot and did not think about UI or UX at all. And if the person reading this who designed it doesn’t know what UI or UX stands for they should have never been allowed to make these changes. An inconvenience waste of space. ### Analysis: categories: App, aspects: UI/UX, sentiments: negative )))

### Review: title: Latest iOS upgrade is hideous., content: The latest upgrade for this app is absolutely atrocious and stupid. Nothing works! Who’s bright idea was it to move the search bar down to the bottom of the phone? Why would you all do that and not make it optional for the clients? I keep accidentally hitting it thinking I’m hitting something else, if you all copied this from the iPhone interface that was dumb as a cow drinking pig milk because at least apple let its users DECIDE if they wanted the search bar at the bottom or top of their safari browsers. THEN why oh why is it when I click my little heart/save to list button it no longer lets me choose which list to save it to? Whoever signed off on these decisions is an idiot and did not think about UI or UX at all. And if the person reading this who designed it doesn’t know what UI or UX stands for they should have never been allowed to make these changes. An inconvenience waste of space. ### Analysis: categories: (App) aspects: (UI/UX) sentiments: (negative) )))

Give the iPad app some love, please

The iPad app has been getting worse over the last year or so. For example, if I’m shopping for sheets and I want to buy the gray ones for a queen size bed, on the iPhone app I can see which colors are in stock for each size option. Not on the iPad. I click the color I want and the size resets. I click the size I want in the color resets. Very frustrating. And to add to the fun, for the last week last week or so, the app has been locking up, the header disappears at times, and it often will not let me add things to my cart. I’m doing Christmas shopping now and had to switch over to my phone to complete a purchase.

App, App

User Interface, Functionality

Negative, Negative

App - User Interface - Negative, App - Functionality - Negative

### USER: Give the iPad app some love, please: The iPad app has been getting worse over the last year or so. For example, if I’m shopping for sheets and I want to buy the gray ones for a queen size bed, on the iPhone app I can see which colors are in stock for each size option. Not on the iPad. I click the color I want and the size resets. I click the size I want in the color resets. Very frustrating. And to add to the fun, for the last week last week or so, the app has been locking up, the header disappears at times, and it often will not let me add things to my cart. I’m doing Christmas shopping now and had to switch over to my phone to complete a purchase. ### ASSISTANT: App - User Interface - Negative, App - Functionality - Negative )))

### Review: title: Give the iPad app some love, please, content: The iPad app has been getting worse over the last year or so. For example, if I’m shopping for sheets and I want to buy the gray ones for a queen size bed, on the iPhone app I can see which colors are in stock for each size option. Not on the iPad. I click the color I want and the size resets. I click the size I want in the color resets. Very frustrating. And to add to the fun, for the last week last week or so, the app has been locking up, the header disappears at times, and it often will not let me add things to my cart. I’m doing Christmas shopping now and had to switch over to my phone to complete a purchase. ### Analysis: categories: App, App, aspects: User Interface, Functionality, sentiments: Negative, Negative )))

### Review: title: Give the iPad app some love, please, content: The iPad app has been getting worse over the last year or so. For example, if I’m shopping for sheets and I want to buy the gray ones for a queen size bed, on the iPhone app I can see which colors are in stock for each size option. Not on the iPad. I click the color I want and the size resets. I click the size I want in the color resets. Very frustrating. And to add to the fun, for the last week last week or so, the app has been locking up, the header disappears at times, and it often will not let me add things to my cart. I’m doing Christmas shopping now and had to switch over to my phone to complete a purchase. ### Analysis: categories: (App, App) aspects: (User Interface, Functionality) sentiments: (Negative, Negative) )))

Loyal Prime Member

Be careful of transactions ever since March of 2020 this year I have been having issues with over charges and refunds . I have never had issues in the past but now I’m alerting everyone on here and people that bring up them on a daily basis until this issue is resolved and other prime loyal members issues are fixed I will not rate you a 5 star we honestly have not been treated properly your chat is a failure if promises and your customer service calls went from a 5 to a 2 this is ridiculous. I’m van essential worker and I make sure my customers needs are taking care of within a timely manner.

Functionality, Functionality, Functionality

Chat, Customer service calls, Promises

Negative, Negative, Negative

Functionality - Chat - Negative, Functionality - Customer service calls - Negative, Functionality - Promises - Negative

### USER: Loyal Prime Member: Be careful of transactions ever since March of 2020 this year I have been having issues with over charges and refunds . I have never had issues in the past but now I’m alerting everyone on here and people that bring up them on a daily basis until this issue is resolved and other prime loyal members issues are fixed I will not rate you a 5 star we honestly have not been treated properly your chat is a failure if promises and your customer service calls went from a 5 to a 2 this is ridiculous. I’m van essential worker and I make sure my customers needs are taking care of within a timely manner. ### ASSISTANT: Functionality - Chat - Negative, Functionality - Customer service calls - Negative, Functionality - Promises - Negative )))

### Review: title: Loyal Prime Member, content: Be careful of transactions ever since March of 2020 this year I have been having issues with over charges and refunds . I have never had issues in the past but now I’m alerting everyone on here and people that bring up them on a daily basis until this issue is resolved and other prime loyal members issues are fixed I will not rate you a 5 star we honestly have not been treated properly your chat is a failure if promises and your customer service calls went from a 5 to a 2 this is ridiculous. I’m van essential worker and I make sure my customers needs are taking care of within a timely manner. ### Analysis: categories: Functionality, Functionality, Functionality, aspects: Chat, Customer service calls, Promises, sentiments: Negative, Negative, Negative )))

### Review: title: Loyal Prime Member, content: Be careful of transactions ever since March of 2020 this year I have been having issues with over charges and refunds . I have never had issues in the past but now I’m alerting everyone on here and people that bring up them on a daily basis until this issue is resolved and other prime loyal members issues are fixed I will not rate you a 5 star we honestly have not been treated properly your chat is a failure if promises and your customer service calls went from a 5 to a 2 this is ridiculous. I’m van essential worker and I make sure my customers needs are taking care of within a timely manner. ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (Chat, Customer service calls, Promises) sentiments: (Negative, Negative, Negative) )))

They don’t have good customer service they use to have.

They canceled my order for no reason and I had just upgraded to prime through my cell service to boot. They are rude and said they were going to close my account just because I use a card that doesn’t give me statements which I feel should be illegal for them to even ask for especially because my card went through and I have never heard of a card going through and being different addresses. They sicken me and I’m getting closer and closer to just not using them at all. App is slow and crappy and I already stopped my sales of anything on their site years ago because of horrible saler support but now they can’t even provide good customer support. They should really be ashamed of themselves!!!

Customer Service, Customer Service, Performance

Handling, Policies, Speed

negative, negative, negative

Customer Service Handling - negative, Customer Service - Policies - negative, Performance - Speed - negative

### USER: They don’t have good customer service they use to have.: They canceled my order for no reason and I had just upgraded to prime through my cell service to boot. They are rude and said they were going to close my account just because I use a card that doesn’t give me statements which I feel should be illegal for them to even ask for especially because my card went through and I have never heard of a card going through and being different addresses. They sicken me and I’m getting closer and closer to just not using them at all. App is slow and crappy and I already stopped my sales of anything on their site years ago because of horrible saler support but now they can’t even provide good customer support. They should really be ashamed of themselves!!! ### ASSISTANT: Customer Service Handling - negative, Customer Service - Policies - negative, Performance - Speed - negative )))

### Review: title: They don’t have good customer service they use to have., content: They canceled my order for no reason and I had just upgraded to prime through my cell service to boot. They are rude and said they were going to close my account just because I use a card that doesn’t give me statements which I feel should be illegal for them to even ask for especially because my card went through and I have never heard of a card going through and being different addresses. They sicken me and I’m getting closer and closer to just not using them at all. App is slow and crappy and I already stopped my sales of anything on their site years ago because of horrible saler support but now they can’t even provide good customer support. They should really be ashamed of themselves!!! ### Analysis: categories: Customer Service, Customer Service, Performance, aspects: Handling, Policies, Speed, sentiments: negative, negative, negative )))

### Review: title: They don’t have good customer service they use to have., content: They canceled my order for no reason and I had just upgraded to prime through my cell service to boot. They are rude and said they were going to close my account just because I use a card that doesn’t give me statements which I feel should be illegal for them to even ask for especially because my card went through and I have never heard of a card going through and being different addresses. They sicken me and I’m getting closer and closer to just not using them at all. App is slow and crappy and I already stopped my sales of anything on their site years ago because of horrible saler support but now they can’t even provide good customer support. They should really be ashamed of themselves!!! ### Analysis: categories: ( Customer Service, Customer Service, Performance) aspects: (Handling, Policies, Speed) sentiments: (negative, negative, negative) )))

Horrible customer service

I recently called to ask if they could put my account on unhold since it had been put on hold because of an unknown payment or something of the sort. I used a Visa giftcard and with there being no billing adress or card holder name i was not able to put in the information thus leading to my account being on hold. I called the first time and the man speaking to me assured me within 2-3 hours my account would be placed on unhold, Then the second time when they account was not put on unhold the next day I called a second time and the lady told me it would take 24-48 hours, it’s been 3 days and my account is still on hold. Seriously getting tired of waiting due to the fact I have urgent packages I have on the way.

Customer Service

Responsiveness

negative

Customer Service - Responsiveness - negative

### USER: Horrible customer service: I recently called to ask if they could put my account on unhold since it had been put on hold because of an unknown payment or something of the sort. I used a Visa giftcard and with there being no billing adress or card holder name i was not able to put in the information thus leading to my account being on hold. I called the first time and the man speaking to me assured me within 2-3 hours my account would be placed on unhold, Then the second time when they account was not put on unhold the next day I called a second time and the lady told me it would take 24-48 hours, it’s been 3 days and my account is still on hold. Seriously getting tired of waiting due to the fact I have urgent packages I have on the way. ### ASSISTANT: Customer Service - Responsiveness - negative )))

### Review: title: Horrible customer service, content: I recently called to ask if they could put my account on unhold since it had been put on hold because of an unknown payment or something of the sort. I used a Visa giftcard and with there being no billing adress or card holder name i was not able to put in the information thus leading to my account being on hold. I called the first time and the man speaking to me assured me within 2-3 hours my account would be placed on unhold, Then the second time when they account was not put on unhold the next day I called a second time and the lady told me it would take 24-48 hours, it’s been 3 days and my account is still on hold. Seriously getting tired of waiting due to the fact I have urgent packages I have on the way. ### Analysis: categories: Customer Service, aspects: Responsiveness, sentiments: negative )))

### Review: title: Horrible customer service, content: I recently called to ask if they could put my account on unhold since it had been put on hold because of an unknown payment or something of the sort. I used a Visa giftcard and with there being no billing adress or card holder name i was not able to put in the information thus leading to my account being on hold. I called the first time and the man speaking to me assured me within 2-3 hours my account would be placed on unhold, Then the second time when they account was not put on unhold the next day I called a second time and the lady told me it would take 24-48 hours, it’s been 3 days and my account is still on hold. Seriously getting tired of waiting due to the fact I have urgent packages I have on the way. ### Analysis: categories: (Customer Service) aspects: (Responsiveness) sentiments: (negative) )))

What Happened?

This app has been my go to for shopping but recent updates have resulted in so many problems. Searching from the home page takes me to an Echo ad so I have to re-enter the search. Selecting items from the drop down doesn’t go back to the product page. I have to click anywhere but the menu after making my selection(s). There are issues of having to sign in and recently I couldn’t place an order at all. Maybe I’m using it wrong, but I can’t search my lists. I can’t even see all of my lists because clicking the hyperlink does nothing. That’s not the only place it’s happened but who can keep track. Take us back to the app that worked please.

Functionality, Functionality, Functionality, Functionality, Functionality, Functionality

Search, Navigation, Sign-in, Order placement, List search, List visibility

negative, negative, negative, negative, negative, negative

Functionality - Search - negative, Functionality - Navigation - negative, Functionality - Sign-in - negative, Functionality - Order placement - negative, Functionality - List search - negative, Functionality - List visibility - negative

### USER: What Happened?: This app has been my go to for shopping but recent updates have resulted in so many problems. Searching from the home page takes me to an Echo ad so I have to re-enter the search. Selecting items from the drop down doesn’t go back to the product page. I have to click anywhere but the menu after making my selection(s). There are issues of having to sign in and recently I couldn’t place an order at all. Maybe I’m using it wrong, but I can’t search my lists. I can’t even see all of my lists because clicking the hyperlink does nothing. That’s not the only place it’s happened but who can keep track. Take us back to the app that worked please. ### ASSISTANT: Functionality - Search - negative, Functionality - Navigation - negative, Functionality - Sign-in - negative, Functionality - Order placement - negative, Functionality - List search - negative, Functionality - List visibility - negative )))

### Review: title: What Happened?, content: This app has been my go to for shopping but recent updates have resulted in so many problems. Searching from the home page takes me to an Echo ad so I have to re-enter the search. Selecting items from the drop down doesn’t go back to the product page. I have to click anywhere but the menu after making my selection(s). There are issues of having to sign in and recently I couldn’t place an order at all. Maybe I’m using it wrong, but I can’t search my lists. I can’t even see all of my lists because clicking the hyperlink does nothing. That’s not the only place it’s happened but who can keep track. Take us back to the app that worked please. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, aspects: Search, Navigation, Sign-in, Order placement, List search, List visibility, sentiments: negative, negative, negative, negative, negative, negative )))

### Review: title: What Happened?, content: This app has been my go to for shopping but recent updates have resulted in so many problems. Searching from the home page takes me to an Echo ad so I have to re-enter the search. Selecting items from the drop down doesn’t go back to the product page. I have to click anywhere but the menu after making my selection(s). There are issues of having to sign in and recently I couldn’t place an order at all. Maybe I’m using it wrong, but I can’t search my lists. I can’t even see all of my lists because clicking the hyperlink does nothing. That’s not the only place it’s happened but who can keep track. Take us back to the app that worked please. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality, Functionality, Functionality) aspects: (Search, Navigation, Sign-in, Order placement, List search, List visibility) sentiments: (negative, negative, negative, negative, negative, negative) )))

Shipping

I got a notice that All of my items that were scheduled to be shipped yesterday were showing today unable to deliver with no other e explanation. No other opportunity other than a refund and I believe this is unfair and very unethical. I believe I should’ve been able to at least have an option to have my stuff sent to me I was really looking forward to the stuff i ordered and now I won’t be able to get it all I have an option of his refund I believe that is wrong!!! I would at least like to know what happened and why it’s undeliverable when I was home all day.

Shipping

delivery

negative

Shipping - delivery - negative

### USER: Shipping: I got a notice that All of my items that were scheduled to be shipped yesterday were showing today unable to deliver with no other e explanation. No other opportunity other than a refund and I believe this is unfair and very unethical. I believe I should’ve been able to at least have an option to have my stuff sent to me I was really looking forward to the stuff i ordered and now I won’t be able to get it all I have an option of his refund I believe that is wrong!!! I would at least like to know what happened and why it’s undeliverable when I was home all day. ### ASSISTANT: Shipping - delivery - negative )))

### Review: title: Shipping, content: I got a notice that All of my items that were scheduled to be shipped yesterday were showing today unable to deliver with no other e explanation. No other opportunity other than a refund and I believe this is unfair and very unethical. I believe I should’ve been able to at least have an option to have my stuff sent to me I was really looking forward to the stuff i ordered and now I won’t be able to get it all I have an option of his refund I believe that is wrong!!! I would at least like to know what happened and why it’s undeliverable when I was home all day. ### Analysis: categories: Shipping, aspects: delivery, sentiments: negative )))

### Review: title: Shipping, content: I got a notice that All of my items that were scheduled to be shipped yesterday were showing today unable to deliver with no other e explanation. No other opportunity other than a refund and I believe this is unfair and very unethical. I believe I should’ve been able to at least have an option to have my stuff sent to me I was really looking forward to the stuff i ordered and now I won’t be able to get it all I have an option of his refund I believe that is wrong!!! I would at least like to know what happened and why it’s undeliverable when I was home all day. ### Analysis: categories: (Shipping) aspects: (delivery) sentiments: (negative) )))

Drag & drop feature

So you guys took away the drag drop feature??? Who told you that was something that needed to be taken away?? You just made the app a lot more difficult. Now we have to actually click on the items and then click on add to the whatever list we want. The drag- drop feature was convenient and simple to use. As a customer using your app it made my experience so much easier to drag and drop things to my shopping list or wish list!! You guys have to do better. Using your app shouldn’t be a difficult task.

Functionality

Drag & drop feature

Negative

Functionality - Drag & drop feature - Negative

### USER: Drag & drop feature: So you guys took away the drag drop feature??? Who told you that was something that needed to be taken away?? You just made the app a lot more difficult. Now we have to actually click on the items and then click on add to the whatever list we want. The drag- drop feature was convenient and simple to use. As a customer using your app it made my experience so much easier to drag and drop things to my shopping list or wish list!! You guys have to do better. Using your app shouldn’t be a difficult task. ### ASSISTANT: Functionality - Drag & drop feature - Negative )))

### Review: title: Drag & drop feature, content: So you guys took away the drag drop feature??? Who told you that was something that needed to be taken away?? You just made the app a lot more difficult. Now we have to actually click on the items and then click on add to the whatever list we want. The drag- drop feature was convenient and simple to use. As a customer using your app it made my experience so much easier to drag and drop things to my shopping list or wish list!! You guys have to do better. Using your app shouldn’t be a difficult task. ### Analysis: categories: Functionality, aspects: Drag & drop feature, sentiments: Negative )))

### Review: title: Drag & drop feature, content: So you guys took away the drag drop feature??? Who told you that was something that needed to be taken away?? You just made the app a lot more difficult. Now we have to actually click on the items and then click on add to the whatever list we want. The drag- drop feature was convenient and simple to use. As a customer using your app it made my experience so much easier to drag and drop things to my shopping list or wish list!! You guys have to do better. Using your app shouldn’t be a difficult task. ### Analysis: categories: (Functionality) aspects: (Drag & drop feature) sentiments: (Negative) )))

Used to be good

Recent changes to search function and layout ruined the shopping experience for me. Now you can only very a handful of items and then have to click next and wait for the next page to load. Also, it now list same items multiple times in search results. You also have to log in multiple times. Last there seems to be a glitch when you go to ask a question on the product page, the page scrolls down to the bottom. Not app related but what’s up with subscribe and save?? Used to be if you subscribed to more than 5 items you would get 15% off. Now it seems you only get 5% or 10%. I ended up canceling a lot of my subscriptions. Experience seems to be going down hill.

User Interface, User Interface, App Performance, App Performance, Subscription Service

Search Function, Layout, Page Load Speed, Glitches, Discount

Negative, Negative, Negative, Negative, Negative

User Interface - Search Function - Negative, User Interface - Layout - Negative, App Performance - Page Load Speed - Negative, App Performance - Glitches - Negative, Subscription Service - Discount - Negative

### USER: Used to be good: Recent changes to search function and layout ruined the shopping experience for me. Now you can only very a handful of items and then have to click next and wait for the next page to load. Also, it now list same items multiple times in search results. You also have to log in multiple times. Last there seems to be a glitch when you go to ask a question on the product page, the page scrolls down to the bottom. Not app related but what’s up with subscribe and save?? Used to be if you subscribed to more than 5 items you would get 15% off. Now it seems you only get 5% or 10%. I ended up canceling a lot of my subscriptions. Experience seems to be going down hill. ### ASSISTANT: User Interface - Search Function - Negative, User Interface - Layout - Negative, App Performance - Page Load Speed - Negative, App Performance - Glitches - Negative, Subscription Service - Discount - Negative )))

### Review: title: Used to be good, content: Recent changes to search function and layout ruined the shopping experience for me. Now you can only very a handful of items and then have to click next and wait for the next page to load. Also, it now list same items multiple times in search results. You also have to log in multiple times. Last there seems to be a glitch when you go to ask a question on the product page, the page scrolls down to the bottom. Not app related but what’s up with subscribe and save?? Used to be if you subscribed to more than 5 items you would get 15% off. Now it seems you only get 5% or 10%. I ended up canceling a lot of my subscriptions. Experience seems to be going down hill. ### Analysis: categories: User Interface, User Interface, App Performance, App Performance, Subscription Service, aspects: Search Function, Layout, Page Load Speed, Glitches, Discount, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Used to be good, content: Recent changes to search function and layout ruined the shopping experience for me. Now you can only very a handful of items and then have to click next and wait for the next page to load. Also, it now list same items multiple times in search results. You also have to log in multiple times. Last there seems to be a glitch when you go to ask a question on the product page, the page scrolls down to the bottom. Not app related but what’s up with subscribe and save?? Used to be if you subscribed to more than 5 items you would get 15% off. Now it seems you only get 5% or 10%. I ended up canceling a lot of my subscriptions. Experience seems to be going down hill. ### Analysis: categories: (User Interface, User Interface, App Performance, App Performance, Subscription Service) aspects: (Search Function, Layout, Page Load Speed, Glitches, Discount) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

App is great still

Please make it easier/faster/better to contact sellers for sooner response time. I’ve messaged a sellers in the past with smaller companies or they sell smaller items and received messages back within a few hours. Shout out to them. I googled a seller to reach out to them via phone and “the number you dialed is invalid”. Why do we have to wait business days for a simple response. Especially when we speak to so many A.I’s nowadays. Simplify the messaging system. That chat is a bit complicated and it’s not a chat. Your leaving an analog mail message and not speaking with anyone. Please work with us.

App, App, App, App, App

Messaging System, Responsiveness, Customer Service, AI Interaction, Messaging Complexity

Negative, Negative, Negative, Neutral, Negative

App - Messaging System - Negative, App - Responsiveness - Negative, App - Customer Service - Negative, App - AI Interaction - Neutral, App - Messaging Complexity - Negative

### USER: App is great still: Please make it easier/faster/better to contact sellers for sooner response time. I’ve messaged a sellers in the past with smaller companies or they sell smaller items and received messages back within a few hours. Shout out to them. I googled a seller to reach out to them via phone and “the number you dialed is invalid”. Why do we have to wait business days for a simple response. Especially when we speak to so many A.I’s nowadays. Simplify the messaging system. That chat is a bit complicated and it’s not a chat. Your leaving an analog mail message and not speaking with anyone. Please work with us. ### ASSISTANT: App - Messaging System - Negative, App - Responsiveness - Negative, App - Customer Service - Negative, App - AI Interaction - Neutral, App - Messaging Complexity - Negative )))

### Review: title: App is great still, content: Please make it easier/faster/better to contact sellers for sooner response time. I’ve messaged a sellers in the past with smaller companies or they sell smaller items and received messages back within a few hours. Shout out to them. I googled a seller to reach out to them via phone and “the number you dialed is invalid”. Why do we have to wait business days for a simple response. Especially when we speak to so many A.I’s nowadays. Simplify the messaging system. That chat is a bit complicated and it’s not a chat. Your leaving an analog mail message and not speaking with anyone. Please work with us. ### Analysis: categories: App, App, App, App, App, aspects: Messaging System, Responsiveness, Customer Service, AI Interaction, Messaging Complexity, sentiments: Negative, Negative, Negative, Neutral, Negative )))

### Review: title: App is great still, content: Please make it easier/faster/better to contact sellers for sooner response time. I’ve messaged a sellers in the past with smaller companies or they sell smaller items and received messages back within a few hours. Shout out to them. I googled a seller to reach out to them via phone and “the number you dialed is invalid”. Why do we have to wait business days for a simple response. Especially when we speak to so many A.I’s nowadays. Simplify the messaging system. That chat is a bit complicated and it’s not a chat. Your leaving an analog mail message and not speaking with anyone. Please work with us. ### Analysis: categories: (App, App, App, App, App) aspects: (Messaging System, Responsiveness, Customer Service, AI Interaction, Messaging Complexity) sentiments: (Negative, Negative, Negative, Neutral, Negative) )))

What’s with the share sheet

For as long as this app has been on iOS / iPadOS you would think they would have added a share sheet option. For some reason they add it to iOS but not to iPadOS which make no sense. , Most of the time I wanna see things on a bigger screen and maybe even share it to a friend. Would be nice to just have the share sheet come up. , I have to go through the email option, highlight the link, find the share option under the highlight menu, then and only then do I get the share options I want to use. , That is a lot of steps just to share something on iPad. I mean come on now not many people want to use the email to send links to people. They want to use their app of choice. Again this seems to be only an iPadOS issue since I know I can get to the share sheet on iOS. , Please fix this!!

UI/UX

share sheet option

negative

UI/UX - share sheet option - negative

### USER: What’s with the share sheet: For as long as this app has been on iOS / iPadOS you would think they would have added a share sheet option. For some reason they add it to iOS but not to iPadOS which make no sense. , Most of the time I wanna see things on a bigger screen and maybe even share it to a friend. Would be nice to just have the share sheet come up. , I have to go through the email option, highlight the link, find the share option under the highlight menu, then and only then do I get the share options I want to use. , That is a lot of steps just to share something on iPad. I mean come on now not many people want to use the email to send links to people. They want to use their app of choice. Again this seems to be only an iPadOS issue since I know I can get to the share sheet on iOS. , Please fix this!! ### ASSISTANT: UI/UX - share sheet option - negative )))

### Review: title: What’s with the share sheet, content: For as long as this app has been on iOS / iPadOS you would think they would have added a share sheet option. For some reason they add it to iOS but not to iPadOS which make no sense. , Most of the time I wanna see things on a bigger screen and maybe even share it to a friend. Would be nice to just have the share sheet come up. , I have to go through the email option, highlight the link, find the share option under the highlight menu, then and only then do I get the share options I want to use. , That is a lot of steps just to share something on iPad. I mean come on now not many people want to use the email to send links to people. They want to use their app of choice. Again this seems to be only an iPadOS issue since I know I can get to the share sheet on iOS. , Please fix this!! ### Analysis: categories: UI/UX, aspects: share sheet option, sentiments: negative )))

### Review: title: What’s with the share sheet, content: For as long as this app has been on iOS / iPadOS you would think they would have added a share sheet option. For some reason they add it to iOS but not to iPadOS which make no sense. , Most of the time I wanna see things on a bigger screen and maybe even share it to a friend. Would be nice to just have the share sheet come up. , I have to go through the email option, highlight the link, find the share option under the highlight menu, then and only then do I get the share options I want to use. , That is a lot of steps just to share something on iPad. I mean come on now not many people want to use the email to send links to people. They want to use their app of choice. Again this seems to be only an iPadOS issue since I know I can get to the share sheet on iOS. , Please fix this!! ### Analysis: categories: (UI/UX) aspects: (share sheet option) sentiments: (negative) )))

VoiceOver accessibility is broken

I use this with Aid of the voiceover screen reader. The application has always been easy to use and fully accessible. Sadly as of today on October 16 the app doesn’t allow me to view any of the products. I can look through my search results of different products, but as soon as I click on one it pulls up a blank page. I have done tests where I have disable the screen reader and had somebody with site click on the same product and they are able to pull up a full page of all of the details of the product. Once voiceover is once again enabled on the same page the page is then blanked out and there’s nothing to read either visually or with the screen reader.

App

Accessibility

Negative

App - Accessibility - Negative

### USER: VoiceOver accessibility is broken: I use this with Aid of the voiceover screen reader. The application has always been easy to use and fully accessible. Sadly as of today on October 16 the app doesn’t allow me to view any of the products. I can look through my search results of different products, but as soon as I click on one it pulls up a blank page. I have done tests where I have disable the screen reader and had somebody with site click on the same product and they are able to pull up a full page of all of the details of the product. Once voiceover is once again enabled on the same page the page is then blanked out and there’s nothing to read either visually or with the screen reader. ### ASSISTANT: App - Accessibility - Negative )))

### Review: title: VoiceOver accessibility is broken, content: I use this with Aid of the voiceover screen reader. The application has always been easy to use and fully accessible. Sadly as of today on October 16 the app doesn’t allow me to view any of the products. I can look through my search results of different products, but as soon as I click on one it pulls up a blank page. I have done tests where I have disable the screen reader and had somebody with site click on the same product and they are able to pull up a full page of all of the details of the product. Once voiceover is once again enabled on the same page the page is then blanked out and there’s nothing to read either visually or with the screen reader. ### Analysis: categories: App, aspects: Accessibility, sentiments: Negative )))

### Review: title: VoiceOver accessibility is broken, content: I use this with Aid of the voiceover screen reader. The application has always been easy to use and fully accessible. Sadly as of today on October 16 the app doesn’t allow me to view any of the products. I can look through my search results of different products, but as soon as I click on one it pulls up a blank page. I have done tests where I have disable the screen reader and had somebody with site click on the same product and they are able to pull up a full page of all of the details of the product. Once voiceover is once again enabled on the same page the page is then blanked out and there’s nothing to read either visually or with the screen reader. ### Analysis: categories: (App) aspects: (Accessibility) sentiments: (Negative) )))

Update removes features & ease!!!

The recent update has made things HARDER! On my account homepage (the person icon), they removed the Your Lists button (and it’s impossible to actually FIND my lists now) and replaced it with a longer Your Account button (which also doesn’t provide easy access to my lists without tapping other buttons). Whenever I can manage to find them, the redesign is ridiculous. The “grouped” option just dumb. I already have my lists grouped how I want them, I don’t need products grouped or showing me all my items. They need to put groups back in list format so we can look at them. And within the lists they need to add back the option to move items up and down on the list. Why I the world would they remove that??

App, App, App

Navigation, Design, Customizability

Negative, Negative, Negative

App - Navigation - Negative, App - Design - Negative, App - Customizability - Negative

### USER: Update removes features & ease!!!: The recent update has made things HARDER! On my account homepage (the person icon), they removed the Your Lists button (and it’s impossible to actually FIND my lists now) and replaced it with a longer Your Account button (which also doesn’t provide easy access to my lists without tapping other buttons). Whenever I can manage to find them, the redesign is ridiculous. The “grouped” option just dumb. I already have my lists grouped how I want them, I don’t need products grouped or showing me all my items. They need to put groups back in list format so we can look at them. And within the lists they need to add back the option to move items up and down on the list. Why I the world would they remove that?? ### ASSISTANT: App - Navigation - Negative, App - Design - Negative, App - Customizability - Negative )))

### Review: title: Update removes features & ease!!!, content: The recent update has made things HARDER! On my account homepage (the person icon), they removed the Your Lists button (and it’s impossible to actually FIND my lists now) and replaced it with a longer Your Account button (which also doesn’t provide easy access to my lists without tapping other buttons). Whenever I can manage to find them, the redesign is ridiculous. The “grouped” option just dumb. I already have my lists grouped how I want them, I don’t need products grouped or showing me all my items. They need to put groups back in list format so we can look at them. And within the lists they need to add back the option to move items up and down on the list. Why I the world would they remove that?? ### Analysis: categories: App, App, App, aspects: Navigation, Design, Customizability, sentiments: Negative, Negative, Negative )))

### Review: title: Update removes features & ease!!!, content: The recent update has made things HARDER! On my account homepage (the person icon), they removed the Your Lists button (and it’s impossible to actually FIND my lists now) and replaced it with a longer Your Account button (which also doesn’t provide easy access to my lists without tapping other buttons). Whenever I can manage to find them, the redesign is ridiculous. The “grouped” option just dumb. I already have my lists grouped how I want them, I don’t need products grouped or showing me all my items. They need to put groups back in list format so we can look at them. And within the lists they need to add back the option to move items up and down on the list. Why I the world would they remove that?? ### Analysis: categories: (App, App, App) aspects: (Navigation, Design, Customizability) sentiments: (Negative, Negative, Negative) )))

October 2020 Update #2020problems

I've had no problems with the app and frequently use it but the latest upgrade is causing too many glitches. , 1. Once you add something into the cart it takes me to a screen with no way to get back to shopping. The ”return to shopping” button is not working and the top navigation bar is missing. I have to click on my cart to get out of that screen but then I have to start my search all over again. , 2. The top navigation bar keeps disappearing and the whole app is looking up., 3. Pictures and Videos are now locking up the app. Can't blow-up the pictures without it locking up. , The latest update seems to be following in 2020 dysfunctional wake, I have been closing the app down completely so I can start over. Very frustrating.

App, App, App

Functionality, Interface, Performance

Negative, Negative, Negative

App - Functionality - Negative, App - Interface - Negative, App - Performance - Negative

### USER: October 2020 Update #2020problems: I've had no problems with the app and frequently use it but the latest upgrade is causing too many glitches. , 1. Once you add something into the cart it takes me to a screen with no way to get back to shopping. The ”return to shopping” button is not working and the top navigation bar is missing. I have to click on my cart to get out of that screen but then I have to start my search all over again. , 2. The top navigation bar keeps disappearing and the whole app is looking up., 3. Pictures and Videos are now locking up the app. Can't blow-up the pictures without it locking up. , The latest update seems to be following in 2020 dysfunctional wake, I have been closing the app down completely so I can start over. Very frustrating. ### ASSISTANT: App - Functionality - Negative, App - Interface - Negative, App - Performance - Negative )))

### Review: title: October 2020 Update #2020problems, content: I've had no problems with the app and frequently use it but the latest upgrade is causing too many glitches. , 1. Once you add something into the cart it takes me to a screen with no way to get back to shopping. The ”return to shopping” button is not working and the top navigation bar is missing. I have to click on my cart to get out of that screen but then I have to start my search all over again. , 2. The top navigation bar keeps disappearing and the whole app is looking up., 3. Pictures and Videos are now locking up the app. Can't blow-up the pictures without it locking up. , The latest update seems to be following in 2020 dysfunctional wake, I have been closing the app down completely so I can start over. Very frustrating. ### Analysis: categories: App, App, App, aspects: Functionality, Interface, Performance, sentiments: Negative, Negative, Negative )))

### Review: title: October 2020 Update #2020problems, content: I've had no problems with the app and frequently use it but the latest upgrade is causing too many glitches. , 1. Once you add something into the cart it takes me to a screen with no way to get back to shopping. The ”return to shopping” button is not working and the top navigation bar is missing. I have to click on my cart to get out of that screen but then I have to start my search all over again. , 2. The top navigation bar keeps disappearing and the whole app is looking up., 3. Pictures and Videos are now locking up the app. Can't blow-up the pictures without it locking up. , The latest update seems to be following in 2020 dysfunctional wake, I have been closing the app down completely so I can start over. Very frustrating. ### Analysis: categories: (App, App, App) aspects: (Functionality, Interface, Performance) sentiments: (Negative, Negative, Negative) )))

Just use a browser

I downloaded this app because they were doing a deal, I’ve used it for a while now and I’ll be going back to using the browser. The “go back” option isn’t available everywhere, so if you’ve been looking through a bunch of stuff for awhile and accidentally hit the wrong button you can’t just go back, you have to do it all over again. This seems like such a stupid thing to do, just make it so you can go back whenever! Also there is no option to go forward, you can’t jump back a few pages to check something and then jump back forward, you have to navigate a bloody maze of you want to do that. It’s layout is pretty much the same as the browser layout so there is no advantage to having this app taking up storage on your phone, and using the browser lets you go back and forth. So stupid, fix this and I’ll rate it higher

Usability, Usability, Design

back navigation, forward navigation, layout

negative, negative, neutral

Usability - back navigation - negative, Usability - forward navigation - negative, Design - layout - neutral

### USER: Just use a browser: I downloaded this app because they were doing a deal, I’ve used it for a while now and I’ll be going back to using the browser. The “go back” option isn’t available everywhere, so if you’ve been looking through a bunch of stuff for awhile and accidentally hit the wrong button you can’t just go back, you have to do it all over again. This seems like such a stupid thing to do, just make it so you can go back whenever! Also there is no option to go forward, you can’t jump back a few pages to check something and then jump back forward, you have to navigate a bloody maze of you want to do that. It’s layout is pretty much the same as the browser layout so there is no advantage to having this app taking up storage on your phone, and using the browser lets you go back and forth. So stupid, fix this and I’ll rate it higher ### ASSISTANT: Usability - back navigation - negative, Usability - forward navigation - negative, Design - layout - neutral )))

### Review: title: Just use a browser, content: I downloaded this app because they were doing a deal, I’ve used it for a while now and I’ll be going back to using the browser. The “go back” option isn’t available everywhere, so if you’ve been looking through a bunch of stuff for awhile and accidentally hit the wrong button you can’t just go back, you have to do it all over again. This seems like such a stupid thing to do, just make it so you can go back whenever! Also there is no option to go forward, you can’t jump back a few pages to check something and then jump back forward, you have to navigate a bloody maze of you want to do that. It’s layout is pretty much the same as the browser layout so there is no advantage to having this app taking up storage on your phone, and using the browser lets you go back and forth. So stupid, fix this and I’ll rate it higher ### Analysis: categories: Usability, Usability, Design, aspects: back navigation, forward navigation, layout, sentiments: negative, negative, neutral )))

### Review: title: Just use a browser, content: I downloaded this app because they were doing a deal, I’ve used it for a while now and I’ll be going back to using the browser. The “go back” option isn’t available everywhere, so if you’ve been looking through a bunch of stuff for awhile and accidentally hit the wrong button you can’t just go back, you have to do it all over again. This seems like such a stupid thing to do, just make it so you can go back whenever! Also there is no option to go forward, you can’t jump back a few pages to check something and then jump back forward, you have to navigate a bloody maze of you want to do that. It’s layout is pretty much the same as the browser layout so there is no advantage to having this app taking up storage on your phone, and using the browser lets you go back and forth. So stupid, fix this and I’ll rate it higher ### Analysis: categories: (Usability, Usability, Design) aspects: (back navigation, forward navigation, layout) sentiments: (negative, negative, neutral) )))

Safe driving

My order was well done and staff was friendly and quick. So none of the options offered here applied, but you need to have an open place to text feedback. THis was my first pick up and I was shocked at how much texting was required to let you know I was on my way. If I am 10 minutes out then I am behind the wheel and actively driving. Why would you ask for so much reading and clicking and passwords and confirmations? Stopping at one red light would not allow me to cover all this. The only negative part of the experience was the lengthy check in. While driving! Shame on you. People will get in car accidents trying to do this. Fix it.

Convenience

Check-in process

negative

Convenience - Check-in process - negative

### USER: Safe driving: My order was well done and staff was friendly and quick. So none of the options offered here applied, but you need to have an open place to text feedback. THis was my first pick up and I was shocked at how much texting was required to let you know I was on my way. If I am 10 minutes out then I am behind the wheel and actively driving. Why would you ask for so much reading and clicking and passwords and confirmations? Stopping at one red light would not allow me to cover all this. The only negative part of the experience was the lengthy check in. While driving! Shame on you. People will get in car accidents trying to do this. Fix it. ### ASSISTANT: Convenience - Check-in process - negative )))

### Review: title: Safe driving, content: My order was well done and staff was friendly and quick. So none of the options offered here applied, but you need to have an open place to text feedback. THis was my first pick up and I was shocked at how much texting was required to let you know I was on my way. If I am 10 minutes out then I am behind the wheel and actively driving. Why would you ask for so much reading and clicking and passwords and confirmations? Stopping at one red light would not allow me to cover all this. The only negative part of the experience was the lengthy check in. While driving! Shame on you. People will get in car accidents trying to do this. Fix it. ### Analysis: categories: Convenience, aspects: Check-in process, sentiments: negative )))

### Review: title: Safe driving, content: My order was well done and staff was friendly and quick. So none of the options offered here applied, but you need to have an open place to text feedback. THis was my first pick up and I was shocked at how much texting was required to let you know I was on my way. If I am 10 minutes out then I am behind the wheel and actively driving. Why would you ask for so much reading and clicking and passwords and confirmations? Stopping at one red light would not allow me to cover all this. The only negative part of the experience was the lengthy check in. While driving! Shame on you. People will get in car accidents trying to do this. Fix it. ### Analysis: categories: (Convenience) aspects: (Check-in process) sentiments: (negative) )))

STOP IT WITH THE AUTO PLAY!!

Why on earth would you have product videos auto play in search results?! The box is tiny to big with, and what is more important is seeing a thumbnail of the product in that box so that I can decide if I want to investigate further. With this last change, product videos immediately start to play, but the box is too small to see anything in detail, there is no sound, and the videos often show kids running or people laughing and whatnot, but not the product! On top of that, there is a persistent “WATCH NOW” over the video, blocking it from being seen clearly. This is another example of fixing something that WASN’T BROKEN. Please turn this off, or give me the ability to disable it! I simply refuse to tap on every single item in my search results just to see a stable picture of what I’m looking for. Please stop this!

Functionality

Auto Play

negative

Functionality - Auto Play - negative

### USER: STOP IT WITH THE AUTO PLAY!!: Why on earth would you have product videos auto play in search results?! The box is tiny to big with, and what is more important is seeing a thumbnail of the product in that box so that I can decide if I want to investigate further. With this last change, product videos immediately start to play, but the box is too small to see anything in detail, there is no sound, and the videos often show kids running or people laughing and whatnot, but not the product! On top of that, there is a persistent “WATCH NOW” over the video, blocking it from being seen clearly. This is another example of fixing something that WASN’T BROKEN. Please turn this off, or give me the ability to disable it! I simply refuse to tap on every single item in my search results just to see a stable picture of what I’m looking for. Please stop this! ### ASSISTANT: Functionality - Auto Play - negative )))

### Review: title: STOP IT WITH THE AUTO PLAY!!, content: Why on earth would you have product videos auto play in search results?! The box is tiny to big with, and what is more important is seeing a thumbnail of the product in that box so that I can decide if I want to investigate further. With this last change, product videos immediately start to play, but the box is too small to see anything in detail, there is no sound, and the videos often show kids running or people laughing and whatnot, but not the product! On top of that, there is a persistent “WATCH NOW” over the video, blocking it from being seen clearly. This is another example of fixing something that WASN’T BROKEN. Please turn this off, or give me the ability to disable it! I simply refuse to tap on every single item in my search results just to see a stable picture of what I’m looking for. Please stop this! ### Analysis: categories: Functionality, aspects: Auto Play, sentiments: negative )))

### Review: title: STOP IT WITH THE AUTO PLAY!!, content: Why on earth would you have product videos auto play in search results?! The box is tiny to big with, and what is more important is seeing a thumbnail of the product in that box so that I can decide if I want to investigate further. With this last change, product videos immediately start to play, but the box is too small to see anything in detail, there is no sound, and the videos often show kids running or people laughing and whatnot, but not the product! On top of that, there is a persistent “WATCH NOW” over the video, blocking it from being seen clearly. This is another example of fixing something that WASN’T BROKEN. Please turn this off, or give me the ability to disable it! I simply refuse to tap on every single item in my search results just to see a stable picture of what I’m looking for. Please stop this! ### Analysis: categories: (Functionality) aspects: (Auto Play) sentiments: (negative) )))

Gone Downhill

I’ve had student prime for almost 5 years now including throughout the pandemic. I honestly think I had better shipping times and customer service when the entire world was shut down in 2020! I can understand supply chain issues, but don’t promise 2-day shipping when my items are always either delayed or delivered just in the nick of time at 10pm. I’ve had to return a ton of orders lately because of careless packaging causing the item to be broken in transit or a flat out lie in the item description. And every time I end up having to return my item, wait for them to send a replacement, and by that point it would have been easier and cheaper to just go out to some big box store and buy what I was looking for! I’m honestly fed up and I can’t imagine paying full price for prime. As soon as I graduate I will be dropping my membership.

Shipping, Shipping, Packaging, Return Policy, Membership

Shipping times, Delivery times, Safety, Process, Price

negative, negative, negative, negative, negative

Shipping - Shipping times - negative, Shipping - Delivery times - negative, Packaging - Safety - negative, Return Policy - Process - negative, Membership - Price - negative

### USER: Gone Downhill: I’ve had student prime for almost 5 years now including throughout the pandemic. I honestly think I had better shipping times and customer service when the entire world was shut down in 2020! I can understand supply chain issues, but don’t promise 2-day shipping when my items are always either delayed or delivered just in the nick of time at 10pm. I’ve had to return a ton of orders lately because of careless packaging causing the item to be broken in transit or a flat out lie in the item description. And every time I end up having to return my item, wait for them to send a replacement, and by that point it would have been easier and cheaper to just go out to some big box store and buy what I was looking for! I’m honestly fed up and I can’t imagine paying full price for prime. As soon as I graduate I will be dropping my membership. ### ASSISTANT: Shipping - Shipping times - negative, Shipping - Delivery times - negative, Packaging - Safety - negative, Return Policy - Process - negative, Membership - Price - negative )))

### Review: title: Gone Downhill, content: I’ve had student prime for almost 5 years now including throughout the pandemic. I honestly think I had better shipping times and customer service when the entire world was shut down in 2020! I can understand supply chain issues, but don’t promise 2-day shipping when my items are always either delayed or delivered just in the nick of time at 10pm. I’ve had to return a ton of orders lately because of careless packaging causing the item to be broken in transit or a flat out lie in the item description. And every time I end up having to return my item, wait for them to send a replacement, and by that point it would have been easier and cheaper to just go out to some big box store and buy what I was looking for! I’m honestly fed up and I can’t imagine paying full price for prime. As soon as I graduate I will be dropping my membership. ### Analysis: categories: Shipping, Shipping, Packaging, Return Policy, Membership, aspects: Shipping times, Delivery times, Safety, Process, Price, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Gone Downhill, content: I’ve had student prime for almost 5 years now including throughout the pandemic. I honestly think I had better shipping times and customer service when the entire world was shut down in 2020! I can understand supply chain issues, but don’t promise 2-day shipping when my items are always either delayed or delivered just in the nick of time at 10pm. I’ve had to return a ton of orders lately because of careless packaging causing the item to be broken in transit or a flat out lie in the item description. And every time I end up having to return my item, wait for them to send a replacement, and by that point it would have been easier and cheaper to just go out to some big box store and buy what I was looking for! I’m honestly fed up and I can’t imagine paying full price for prime. As soon as I graduate I will be dropping my membership. ### Analysis: categories: (Shipping, Shipping, Packaging, Return Policy, Membership) aspects: (Shipping times, Delivery times, Safety, Process, Price) sentiments: (negative, negative, negative, negative, negative) )))

Third party sellers

You should check them out! A delivery was made(?) Aug 5. In the pm I noticed a delivery. I gently( I am I pain) went to the porch to check out this pkg whose content was to help with pain. NOT THERE. On further reading the item was left in the rain near the garage! Which is an incline without railing and no lighting and no door. NO WHERE IN MY ADDRESS DOES IT SAY GARAGE! If I consider the idea of was it a who or an it that left that package. I called immediately customer service. I who have done business with you monthly and yearly have to wait. That is not fair to me. I suffer because o an idiot I am a disgusted customer and you care more for the party that caused my dilemma! Shame, SHAME!$

Delivery

Delivery time

negative

Delivery - Delivery time - negative

### USER: Third party sellers: You should check them out! A delivery was made(?) Aug 5. In the pm I noticed a delivery. I gently( I am I pain) went to the porch to check out this pkg whose content was to help with pain. NOT THERE. On further reading the item was left in the rain near the garage! Which is an incline without railing and no lighting and no door. NO WHERE IN MY ADDRESS DOES IT SAY GARAGE! If I consider the idea of was it a who or an it that left that package. I called immediately customer service. I who have done business with you monthly and yearly have to wait. That is not fair to me. I suffer because o an idiot I am a disgusted customer and you care more for the party that caused my dilemma! Shame, SHAME!$ ### ASSISTANT: Delivery - Delivery time - negative )))

### Review: title: Third party sellers, content: You should check them out! A delivery was made(?) Aug 5. In the pm I noticed a delivery. I gently( I am I pain) went to the porch to check out this pkg whose content was to help with pain. NOT THERE. On further reading the item was left in the rain near the garage! Which is an incline without railing and no lighting and no door. NO WHERE IN MY ADDRESS DOES IT SAY GARAGE! If I consider the idea of was it a who or an it that left that package. I called immediately customer service. I who have done business with you monthly and yearly have to wait. That is not fair to me. I suffer because o an idiot I am a disgusted customer and you care more for the party that caused my dilemma! Shame, SHAME!$ ### Analysis: categories: Delivery, aspects: Delivery time, sentiments: negative )))

### Review: title: Third party sellers, content: You should check them out! A delivery was made(?) Aug 5. In the pm I noticed a delivery. I gently( I am I pain) went to the porch to check out this pkg whose content was to help with pain. NOT THERE. On further reading the item was left in the rain near the garage! Which is an incline without railing and no lighting and no door. NO WHERE IN MY ADDRESS DOES IT SAY GARAGE! If I consider the idea of was it a who or an it that left that package. I called immediately customer service. I who have done business with you monthly and yearly have to wait. That is not fair to me. I suffer because o an idiot I am a disgusted customer and you care more for the party that caused my dilemma! Shame, SHAME!$ ### Analysis: categories: (Delivery) aspects: (Delivery time) sentiments: (negative) )))

This app

I don’t understand this app. It has no information for you when you login. It ask you to sign in on top of a sign in. It’s ridiculous how I try over and over to sign into this app it says hello with my name but when I try to use features it asks me to sign in again. It tells me that I don’t have any resent orders when that isn’t true. It asks me for feed back on a delivered package and yet it comes back saying sorry there is no orders in the past 30 days when I have just received a package . Should I be using a different app for orders? A different app to see account info? What’s the deal. This isn’t good. I’m a tad bit disturbed. It wouldn’t even let me respond to my satisfaction of delivery. Do better to stay better.

Usability, Functionality, Functionality, Functionality

Sign-in, Feature access, Order tracking, Feedback

negative, negative, negative, negative

Usability - Sign-in - negative, Functionality - Feature access - negative, Functionality - Order tracking - negative, Functionality - Feedback - negative

### USER: This app: I don’t understand this app. It has no information for you when you login. It ask you to sign in on top of a sign in. It’s ridiculous how I try over and over to sign into this app it says hello with my name but when I try to use features it asks me to sign in again. It tells me that I don’t have any resent orders when that isn’t true. It asks me for feed back on a delivered package and yet it comes back saying sorry there is no orders in the past 30 days when I have just received a package . Should I be using a different app for orders? A different app to see account info? What’s the deal. This isn’t good. I’m a tad bit disturbed. It wouldn’t even let me respond to my satisfaction of delivery. Do better to stay better. ### ASSISTANT: Usability - Sign-in - negative, Functionality - Feature access - negative, Functionality - Order tracking - negative, Functionality - Feedback - negative )))

### Review: title: This app, content: I don’t understand this app. It has no information for you when you login. It ask you to sign in on top of a sign in. It’s ridiculous how I try over and over to sign into this app it says hello with my name but when I try to use features it asks me to sign in again. It tells me that I don’t have any resent orders when that isn’t true. It asks me for feed back on a delivered package and yet it comes back saying sorry there is no orders in the past 30 days when I have just received a package . Should I be using a different app for orders? A different app to see account info? What’s the deal. This isn’t good. I’m a tad bit disturbed. It wouldn’t even let me respond to my satisfaction of delivery. Do better to stay better. ### Analysis: categories: Usability, Functionality, Functionality, Functionality, aspects: Sign-in, Feature access, Order tracking, Feedback, sentiments: negative, negative, negative, negative )))

### Review: title: This app, content: I don’t understand this app. It has no information for you when you login. It ask you to sign in on top of a sign in. It’s ridiculous how I try over and over to sign into this app it says hello with my name but when I try to use features it asks me to sign in again. It tells me that I don’t have any resent orders when that isn’t true. It asks me for feed back on a delivered package and yet it comes back saying sorry there is no orders in the past 30 days when I have just received a package . Should I be using a different app for orders? A different app to see account info? What’s the deal. This isn’t good. I’m a tad bit disturbed. It wouldn’t even let me respond to my satisfaction of delivery. Do better to stay better. ### Analysis: categories: (Usability, Functionality, Functionality, Functionality) aspects: (Sign-in, Feature access, Order tracking, Feedback) sentiments: (negative, negative, negative, negative) )))

Still Needs a landscape fix

I just downloaded an update and while the app will now stay in landscape mode, to have it open properly you have to open it in portrait first and then switch to landscape. If you open it in landscape first the bottom part of the screen is missing, just a blank white area. Since I don’t use a keyboard it’s not a big bother for me to do that, but I imagine it is a bother for keyboard users. Besides, does anyone use an iPad in portrait mode? The only time I do is briefly if I want to fill the screen with a portrait oriented image. Need to fix this so it opens properly in landscape mode.

App

Functionality

Negative

App - Functionality - Negative

### USER: Still Needs a landscape fix: I just downloaded an update and while the app will now stay in landscape mode, to have it open properly you have to open it in portrait first and then switch to landscape. If you open it in landscape first the bottom part of the screen is missing, just a blank white area. Since I don’t use a keyboard it’s not a big bother for me to do that, but I imagine it is a bother for keyboard users. Besides, does anyone use an iPad in portrait mode? The only time I do is briefly if I want to fill the screen with a portrait oriented image. Need to fix this so it opens properly in landscape mode. ### ASSISTANT: App - Functionality - Negative )))

### Review: title: Still Needs a landscape fix, content: I just downloaded an update and while the app will now stay in landscape mode, to have it open properly you have to open it in portrait first and then switch to landscape. If you open it in landscape first the bottom part of the screen is missing, just a blank white area. Since I don’t use a keyboard it’s not a big bother for me to do that, but I imagine it is a bother for keyboard users. Besides, does anyone use an iPad in portrait mode? The only time I do is briefly if I want to fill the screen with a portrait oriented image. Need to fix this so it opens properly in landscape mode. ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: Still Needs a landscape fix, content: I just downloaded an update and while the app will now stay in landscape mode, to have it open properly you have to open it in portrait first and then switch to landscape. If you open it in landscape first the bottom part of the screen is missing, just a blank white area. Since I don’t use a keyboard it’s not a big bother for me to do that, but I imagine it is a bother for keyboard users. Besides, does anyone use an iPad in portrait mode? The only time I do is briefly if I want to fill the screen with a portrait oriented image. Need to fix this so it opens properly in landscape mode. ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

Not the app but the actual company

I dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund”, “You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting), “Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.”, , THATS EVERYTIME IM ON CALL WITH THEM.

Company

Customer service

negative

Company - Customer service - negative

### USER: Not the app but the actual company: I dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund”, “You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting), “Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.”, , THATS EVERYTIME IM ON CALL WITH THEM. ### ASSISTANT: Company - Customer service - negative )))

### Review: title: Not the app but the actual company, content: I dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund”, “You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting), “Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.”, , THATS EVERYTIME IM ON CALL WITH THEM. ### Analysis: categories: Company, aspects: Customer service, sentiments: negative )))

### Review: title: Not the app but the actual company, content: I dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund”, “You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting), “Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.”, , THATS EVERYTIME IM ON CALL WITH THEM. ### Analysis: categories: (Company) aspects: (Customer service) sentiments: (negative) )))

Used to be awesome till comments and reviews for products got corrupted.

I’m writing this because since a couple of updates back, the comment and reviews for products have been messed up. Simply put for example, you search for an airplane, you pick your product from the search results, click on the reviews and comments for said product, and you get reviews and comments for a BOAT. A completely unrelated product. Don’t know if it’s just affecting me or others, but it’s extremely annoying because product reviews are VERY helpful and instrumental in making an informed purchase. Please fix. Everything else is fine though.

App Reviews, App Reviews

Reviews, Comments

Negative, Negative

App Reviews - Reviews - Negative, App Reviews - Comments - Negative

### USER: Used to be awesome till comments and reviews for products got corrupted.: I’m writing this because since a couple of updates back, the comment and reviews for products have been messed up. Simply put for example, you search for an airplane, you pick your product from the search results, click on the reviews and comments for said product, and you get reviews and comments for a BOAT. A completely unrelated product. Don’t know if it’s just affecting me or others, but it’s extremely annoying because product reviews are VERY helpful and instrumental in making an informed purchase. Please fix. Everything else is fine though. ### ASSISTANT: App Reviews - Reviews - Negative, App Reviews - Comments - Negative )))

### Review: title: Used to be awesome till comments and reviews for products got corrupted., content: I’m writing this because since a couple of updates back, the comment and reviews for products have been messed up. Simply put for example, you search for an airplane, you pick your product from the search results, click on the reviews and comments for said product, and you get reviews and comments for a BOAT. A completely unrelated product. Don’t know if it’s just affecting me or others, but it’s extremely annoying because product reviews are VERY helpful and instrumental in making an informed purchase. Please fix. Everything else is fine though. ### Analysis: categories: App Reviews, App Reviews, aspects: Reviews, Comments, sentiments: Negative, Negative )))

### Review: title: Used to be awesome till comments and reviews for products got corrupted., content: I’m writing this because since a couple of updates back, the comment and reviews for products have been messed up. Simply put for example, you search for an airplane, you pick your product from the search results, click on the reviews and comments for said product, and you get reviews and comments for a BOAT. A completely unrelated product. Don’t know if it’s just affecting me or others, but it’s extremely annoying because product reviews are VERY helpful and instrumental in making an informed purchase. Please fix. Everything else is fine though. ### Analysis: categories: (App Reviews, App Reviews) aspects: (Reviews, Comments) sentiments: (Negative, Negative) )))

Incredibly buggy

App is buggy to the point of being unusable. I’ve been trying to buy a kitchen scale for the past half hour because the app keeps crashing at random times (after searching, after selecting the product, after applying a coupon, after selecting “Buy Now”…I’m *this* close to actually going out and buying one), and I can’t put in a complaint because the app can’t stay functional long enough for me to do so. It kind of defeats the convenience of an at-your-fingertips superstore when you have to restart the app every 20 seconds and still can’t actually buy the thing you’re looking for. I’ve had this issue in the past, but never quite this bad.

App, App

Functionality, Convenience

Negative, Negative

App - Functionality - Negative, App - Convenience - Negative

### USER: Incredibly buggy: App is buggy to the point of being unusable. I’ve been trying to buy a kitchen scale for the past half hour because the app keeps crashing at random times (after searching, after selecting the product, after applying a coupon, after selecting “Buy Now”…I’m *this* close to actually going out and buying one), and I can’t put in a complaint because the app can’t stay functional long enough for me to do so. It kind of defeats the convenience of an at-your-fingertips superstore when you have to restart the app every 20 seconds and still can’t actually buy the thing you’re looking for. I’ve had this issue in the past, but never quite this bad. ### ASSISTANT: App - Functionality - Negative, App - Convenience - Negative )))

### Review: title: Incredibly buggy, content: App is buggy to the point of being unusable. I’ve been trying to buy a kitchen scale for the past half hour because the app keeps crashing at random times (after searching, after selecting the product, after applying a coupon, after selecting “Buy Now”…I’m *this* close to actually going out and buying one), and I can’t put in a complaint because the app can’t stay functional long enough for me to do so. It kind of defeats the convenience of an at-your-fingertips superstore when you have to restart the app every 20 seconds and still can’t actually buy the thing you’re looking for. I’ve had this issue in the past, but never quite this bad. ### Analysis: categories: App, App, aspects: Functionality, Convenience, sentiments: Negative, Negative )))

### Review: title: Incredibly buggy, content: App is buggy to the point of being unusable. I’ve been trying to buy a kitchen scale for the past half hour because the app keeps crashing at random times (after searching, after selecting the product, after applying a coupon, after selecting “Buy Now”…I’m *this* close to actually going out and buying one), and I can’t put in a complaint because the app can’t stay functional long enough for me to do so. It kind of defeats the convenience of an at-your-fingertips superstore when you have to restart the app every 20 seconds and still can’t actually buy the thing you’re looking for. I’ve had this issue in the past, but never quite this bad. ### Analysis: categories: (App, App) aspects: (Functionality, Convenience) sentiments: (Negative, Negative) )))

It’s good but it takes a while to arrive

Now if I say so myself I’m not patient and if the package I buy won’t come until like a week I start going crazy like I literally wake and ask my dad when the package is coming in and he’s like we just bought it yesterday so then I literally can’t focus on anything else but that package, then once I wait a week I ask my dad will it come in today expecting him to say YES but the he’s like oh no it actually got changed to next Monday. But I really like the app so thank you Jeff bezos

Shipping

Timeliness

Negative

Shipping - Timeliness - Negative

### USER: It’s good but it takes a while to arrive: Now if I say so myself I’m not patient and if the package I buy won’t come until like a week I start going crazy like I literally wake and ask my dad when the package is coming in and he’s like we just bought it yesterday so then I literally can’t focus on anything else but that package, then once I wait a week I ask my dad will it come in today expecting him to say YES but the he’s like oh no it actually got changed to next Monday. But I really like the app so thank you Jeff bezos ### ASSISTANT: Shipping - Timeliness - Negative )))

### Review: title: It’s good but it takes a while to arrive, content: Now if I say so myself I’m not patient and if the package I buy won’t come until like a week I start going crazy like I literally wake and ask my dad when the package is coming in and he’s like we just bought it yesterday so then I literally can’t focus on anything else but that package, then once I wait a week I ask my dad will it come in today expecting him to say YES but the he’s like oh no it actually got changed to next Monday. But I really like the app so thank you Jeff bezos ### Analysis: categories: Shipping, aspects: Timeliness, sentiments: Negative )))

### Review: title: It’s good but it takes a while to arrive, content: Now if I say so myself I’m not patient and if the package I buy won’t come until like a week I start going crazy like I literally wake and ask my dad when the package is coming in and he’s like we just bought it yesterday so then I literally can’t focus on anything else but that package, then once I wait a week I ask my dad will it come in today expecting him to say YES but the he’s like oh no it actually got changed to next Monday. But I really like the app so thank you Jeff bezos ### Analysis: categories: (Shipping) aspects: (Timeliness) sentiments: (Negative) )))

Horrible customer service in the past couple months

Horrible didn’t understand what I was saying then took years to respond and then tell me I’m taking up her time or him whatever this customer service has became horrible like did y’all nice good people leave I realized I didn’t recognize this people’s name I miss when I would hope on chat and see names I remember these people y’all have now y’all need to check they are horrible why get a job at customer service when y’all don’t like helping customers and try to make the customers feel like they stupid or they wrong when they are clearly not wrong I’ve had enough bad experience to justify this review if any of y’all had similar experience leave a review they need to know that they customer service people is not helping the customer

Customer service

Helpfulness

negative

Customer service - Helpfulness - negative

### USER: Horrible customer service in the past couple months: Horrible didn’t understand what I was saying then took years to respond and then tell me I’m taking up her time or him whatever this customer service has became horrible like did y’all nice good people leave I realized I didn’t recognize this people’s name I miss when I would hope on chat and see names I remember these people y’all have now y’all need to check they are horrible why get a job at customer service when y’all don’t like helping customers and try to make the customers feel like they stupid or they wrong when they are clearly not wrong I’ve had enough bad experience to justify this review if any of y’all had similar experience leave a review they need to know that they customer service people is not helping the customer ### ASSISTANT: Customer service - Helpfulness - negative )))

### Review: title: Horrible customer service in the past couple months, content: Horrible didn’t understand what I was saying then took years to respond and then tell me I’m taking up her time or him whatever this customer service has became horrible like did y’all nice good people leave I realized I didn’t recognize this people’s name I miss when I would hope on chat and see names I remember these people y’all have now y’all need to check they are horrible why get a job at customer service when y’all don’t like helping customers and try to make the customers feel like they stupid or they wrong when they are clearly not wrong I’ve had enough bad experience to justify this review if any of y’all had similar experience leave a review they need to know that they customer service people is not helping the customer ### Analysis: categories: Customer service, aspects: Helpfulness, sentiments: negative )))

### Review: title: Horrible customer service in the past couple months, content: Horrible didn’t understand what I was saying then took years to respond and then tell me I’m taking up her time or him whatever this customer service has became horrible like did y’all nice good people leave I realized I didn’t recognize this people’s name I miss when I would hope on chat and see names I remember these people y’all have now y’all need to check they are horrible why get a job at customer service when y’all don’t like helping customers and try to make the customers feel like they stupid or they wrong when they are clearly not wrong I’ve had enough bad experience to justify this review if any of y’all had similar experience leave a review they need to know that they customer service people is not helping the customer ### Analysis: categories: (Customer service) aspects: (Helpfulness) sentiments: (negative) )))

It works well until it doesn’t.

The process of communicating with sellers is hard to access. , , Also be wary of who those sellers are! , , I had a very expensive battery shipped to me via FedEx ground that never showed up at my door. FedEx marked it as delivered and someone else signed for it. I have video proof that no delivery was made to my door that day. The FedEx facility in question is notoriously bad- and there is no telling where that battery ended up. Unsurprisingly, after making a missing package claim with them the claim was closed and no explanation was given as to what happened there. , , The process of getting a refund for this has been painstaking to say the very least. Who knows if it will even work. , , After fumbling through the app I finally figured out how to contact the seller which happens to be a Chinese company. No way to call them or email them- just communicate through the app. , , The correspondence with them has been awful. Repeated messages that are poorly written from multiple “people”. Even when I clearly tell them that a claim needs to be made with FedEx and I give clear instructions on how to remedy the situation they send back some B.S. , , So a word of caution- be wary of the cogs in this machine, or you may end up like me… almost 2k in the hole and doing all of the legwork to try and make things right.

Messaging, Customer Service, Communication, Communication, Shipping, Shipping, Process

Communication, Refund, Seller interaction, Helpfulness, Delivery, Reliability, Complexity

negative, negative, negative, negative, negative, negative, negative

Messaging - Communication - negative, Customer Service - Refund - negative, Communication - Seller interaction - negative, Communication - Helpfulness - negative, Shipping - Delivery - negative, Shipping - Reliability - negative, Process - Complexity - negative

### USER: It works well until it doesn’t.: The process of communicating with sellers is hard to access. , , Also be wary of who those sellers are! , , I had a very expensive battery shipped to me via FedEx ground that never showed up at my door. FedEx marked it as delivered and someone else signed for it. I have video proof that no delivery was made to my door that day. The FedEx facility in question is notoriously bad- and there is no telling where that battery ended up. Unsurprisingly, after making a missing package claim with them the claim was closed and no explanation was given as to what happened there. , , The process of getting a refund for this has been painstaking to say the very least. Who knows if it will even work. , , After fumbling through the app I finally figured out how to contact the seller which happens to be a Chinese company. No way to call them or email them- just communicate through the app. , , The correspondence with them has been awful. Repeated messages that are poorly written from multiple “people”. Even when I clearly tell them that a claim needs to be made with FedEx and I give clear instructions on how to remedy the situation they send back some B.S. , , So a word of caution- be wary of the cogs in this machine, or you may end up like me… almost 2k in the hole and doing all of the legwork to try and make things right. ### ASSISTANT: Messaging - Communication - negative, Customer Service - Refund - negative, Communication - Seller interaction - negative, Communication - Helpfulness - negative, Shipping - Delivery - negative, Shipping - Reliability - negative, Process - Complexity - negative )))

### Review: title: It works well until it doesn’t., content: The process of communicating with sellers is hard to access. , , Also be wary of who those sellers are! , , I had a very expensive battery shipped to me via FedEx ground that never showed up at my door. FedEx marked it as delivered and someone else signed for it. I have video proof that no delivery was made to my door that day. The FedEx facility in question is notoriously bad- and there is no telling where that battery ended up. Unsurprisingly, after making a missing package claim with them the claim was closed and no explanation was given as to what happened there. , , The process of getting a refund for this has been painstaking to say the very least. Who knows if it will even work. , , After fumbling through the app I finally figured out how to contact the seller which happens to be a Chinese company. No way to call them or email them- just communicate through the app. , , The correspondence with them has been awful. Repeated messages that are poorly written from multiple “people”. Even when I clearly tell them that a claim needs to be made with FedEx and I give clear instructions on how to remedy the situation they send back some B.S. , , So a word of caution- be wary of the cogs in this machine, or you may end up like me… almost 2k in the hole and doing all of the legwork to try and make things right. ### Analysis: categories: Messaging, Customer Service, Communication, Communication, Shipping, Shipping, Process, aspects: Communication, Refund, Seller interaction, Helpfulness, Delivery, Reliability, Complexity, sentiments: negative, negative, negative, negative, negative, negative, negative )))

### Review: title: It works well until it doesn’t., content: The process of communicating with sellers is hard to access. , , Also be wary of who those sellers are! , , I had a very expensive battery shipped to me via FedEx ground that never showed up at my door. FedEx marked it as delivered and someone else signed for it. I have video proof that no delivery was made to my door that day. The FedEx facility in question is notoriously bad- and there is no telling where that battery ended up. Unsurprisingly, after making a missing package claim with them the claim was closed and no explanation was given as to what happened there. , , The process of getting a refund for this has been painstaking to say the very least. Who knows if it will even work. , , After fumbling through the app I finally figured out how to contact the seller which happens to be a Chinese company. No way to call them or email them- just communicate through the app. , , The correspondence with them has been awful. Repeated messages that are poorly written from multiple “people”. Even when I clearly tell them that a claim needs to be made with FedEx and I give clear instructions on how to remedy the situation they send back some B.S. , , So a word of caution- be wary of the cogs in this machine, or you may end up like me… almost 2k in the hole and doing all of the legwork to try and make things right. ### Analysis: categories: (Messaging, Customer Service, Communication, Communication, Shipping, Shipping, Process) aspects: (Communication, Refund, Seller interaction, Helpfulness, Delivery, Reliability, Complexity) sentiments: (negative, negative, negative, negative, negative, negative, negative) )))

They stole my money

I tried to log in my account and it said it doesn’t exist. Somehow, i was still sent an email stating someone had logged into the corresponding account. I can’t even verify if any of this adds up either cause the website says i have to search up order i made (i was gonna see my transactions made on another account and see if i got mixed up. When i search it wants something far too specific,and all the orders i made were to other people so I didn’t get verification emails to check that. Really upset because i can’t out my trust into this app anymore, all of my gift card balance is nonexistent now that my account “doesn’t exist”; also you cant even ask for help, tried accessing from the web and it said download the app and i did and there’s no real help system on their, just a scam for more money when people need assistance.

Account, Security

Account Balance, Account Security

negative, negative

Account - Account Balance - negative, Security - Account Security - negative

### USER: They stole my money: I tried to log in my account and it said it doesn’t exist. Somehow, i was still sent an email stating someone had logged into the corresponding account. I can’t even verify if any of this adds up either cause the website says i have to search up order i made (i was gonna see my transactions made on another account and see if i got mixed up. When i search it wants something far too specific,and all the orders i made were to other people so I didn’t get verification emails to check that. Really upset because i can’t out my trust into this app anymore, all of my gift card balance is nonexistent now that my account “doesn’t exist”; also you cant even ask for help, tried accessing from the web and it said download the app and i did and there’s no real help system on their, just a scam for more money when people need assistance. ### ASSISTANT: Account - Account Balance - negative, Security - Account Security - negative )))

### Review: title: They stole my money, content: I tried to log in my account and it said it doesn’t exist. Somehow, i was still sent an email stating someone had logged into the corresponding account. I can’t even verify if any of this adds up either cause the website says i have to search up order i made (i was gonna see my transactions made on another account and see if i got mixed up. When i search it wants something far too specific,and all the orders i made were to other people so I didn’t get verification emails to check that. Really upset because i can’t out my trust into this app anymore, all of my gift card balance is nonexistent now that my account “doesn’t exist”; also you cant even ask for help, tried accessing from the web and it said download the app and i did and there’s no real help system on their, just a scam for more money when people need assistance. ### Analysis: categories: Account, Security, aspects: Account Balance, Account Security, sentiments: negative, negative )))

### Review: title: They stole my money, content: I tried to log in my account and it said it doesn’t exist. Somehow, i was still sent an email stating someone had logged into the corresponding account. I can’t even verify if any of this adds up either cause the website says i have to search up order i made (i was gonna see my transactions made on another account and see if i got mixed up. When i search it wants something far too specific,and all the orders i made were to other people so I didn’t get verification emails to check that. Really upset because i can’t out my trust into this app anymore, all of my gift card balance is nonexistent now that my account “doesn’t exist”; also you cant even ask for help, tried accessing from the web and it said download the app and i did and there’s no real help system on their, just a scam for more money when people need assistance. ### Analysis: categories: (Account, Security) aspects: (Account Balance, Account Security) sentiments: (negative, negative) )))

Freezes and goes to blank pages

Disruptive shopping experience since a few upgrades ago. I click on something and start viewing the item and as I scroll down the item, the page goes blank or freezes. I have to restart app or go back to the search page which scrolls you back to the top rather than the last item you viewed on the search page (just after freezing or blanking, normally it does take you back). Doesn’t matter if I’m on my home WiFi or using my mobile data or if I’m at someone else’s home in another town using their WiFi or my mobile data, still happens. I’m on an iPhone using IOS 16.5. , , I do like the new feature where you can keep scrolling down to view the “next page” of items and no longer need to click next.

User Interface

Scrolling

Negative

User Interface - Scrolling - Negative

### USER: Freezes and goes to blank pages: Disruptive shopping experience since a few upgrades ago. I click on something and start viewing the item and as I scroll down the item, the page goes blank or freezes. I have to restart app or go back to the search page which scrolls you back to the top rather than the last item you viewed on the search page (just after freezing or blanking, normally it does take you back). Doesn’t matter if I’m on my home WiFi or using my mobile data or if I’m at someone else’s home in another town using their WiFi or my mobile data, still happens. I’m on an iPhone using IOS 16.5. , , I do like the new feature where you can keep scrolling down to view the “next page” of items and no longer need to click next. ### ASSISTANT: User Interface - Scrolling - Negative )))

### Review: title: Freezes and goes to blank pages, content: Disruptive shopping experience since a few upgrades ago. I click on something and start viewing the item and as I scroll down the item, the page goes blank or freezes. I have to restart app or go back to the search page which scrolls you back to the top rather than the last item you viewed on the search page (just after freezing or blanking, normally it does take you back). Doesn’t matter if I’m on my home WiFi or using my mobile data or if I’m at someone else’s home in another town using their WiFi or my mobile data, still happens. I’m on an iPhone using IOS 16.5. , , I do like the new feature where you can keep scrolling down to view the “next page” of items and no longer need to click next. ### Analysis: categories: User Interface, aspects: Scrolling, sentiments: Negative )))

### Review: title: Freezes and goes to blank pages, content: Disruptive shopping experience since a few upgrades ago. I click on something and start viewing the item and as I scroll down the item, the page goes blank or freezes. I have to restart app or go back to the search page which scrolls you back to the top rather than the last item you viewed on the search page (just after freezing or blanking, normally it does take you back). Doesn’t matter if I’m on my home WiFi or using my mobile data or if I’m at someone else’s home in another town using their WiFi or my mobile data, still happens. I’m on an iPhone using IOS 16.5. , , I do like the new feature where you can keep scrolling down to view the “next page” of items and no longer need to click next. ### Analysis: categories: (User Interface) aspects: (Scrolling) sentiments: (Negative) )))

I think the app needs more work for accessibility

As a blind consumer I find your app very frustrating to navigate. There are parts that are fully accessible and OK to navigate. However when looking for a product I have to keep swiping again and again and again and again just to get down to the areas which include details about sizes, or cost, or estimated delivery dates, etc. Also not sure how I could navigate through a search more quickly. For example if I put women’s vests in the search bar gazillion choices come up but I can’t just swipe down from top to bottom using headings I have to

Navigation, Search

Accessibility, Accessibility

negative, negative

Navigation - Accessibility - negative, Search - Accessibility - negative

### USER: I think the app needs more work for accessibility: As a blind consumer I find your app very frustrating to navigate. There are parts that are fully accessible and OK to navigate. However when looking for a product I have to keep swiping again and again and again and again just to get down to the areas which include details about sizes, or cost, or estimated delivery dates, etc. Also not sure how I could navigate through a search more quickly. For example if I put women’s vests in the search bar gazillion choices come up but I can’t just swipe down from top to bottom using headings I have to ### ASSISTANT: Navigation - Accessibility - negative, Search - Accessibility - negative )))

### Review: title: I think the app needs more work for accessibility, content: As a blind consumer I find your app very frustrating to navigate. There are parts that are fully accessible and OK to navigate. However when looking for a product I have to keep swiping again and again and again and again just to get down to the areas which include details about sizes, or cost, or estimated delivery dates, etc. Also not sure how I could navigate through a search more quickly. For example if I put women’s vests in the search bar gazillion choices come up but I can’t just swipe down from top to bottom using headings I have to ### Analysis: categories: Navigation, Search, aspects: Accessibility, Accessibility, sentiments: negative, negative )))

### Review: title: I think the app needs more work for accessibility, content: As a blind consumer I find your app very frustrating to navigate. There are parts that are fully accessible and OK to navigate. However when looking for a product I have to keep swiping again and again and again and again just to get down to the areas which include details about sizes, or cost, or estimated delivery dates, etc. Also not sure how I could navigate through a search more quickly. For example if I put women’s vests in the search bar gazillion choices come up but I can’t just swipe down from top to bottom using headings I have to ### Analysis: categories: (Navigation, Search) aspects: (Accessibility, Accessibility) sentiments: (negative, negative) )))

Not loving the new updates

Y’all may want to hire back some of the people you’ve recently laid off because the app isn’t doing so well. , For a long time, using the app makes my phone heat up, and it uses battery life like there is no tomorrow. And I’ve never loved the search because it doesn’t filter well. , But lately (like the last three app updates) when I am searching and I tap something I like to check details, when I go back to the search list, it takes me Back To The TOP!!! Arrgghh. So frustrating if I’ve scanned down into the search list. , Get some people who know what they’re doing to make the app better. Please. Jeff can spare the change for their salaries. Really.

App, App, App

Performance, Search Feature, Reliability

Negative, Negative, Negative

App - Performance - Negative, App - Search Feature - Negative, App - Reliability - Negative

### USER: Not loving the new updates: Y’all may want to hire back some of the people you’ve recently laid off because the app isn’t doing so well. , For a long time, using the app makes my phone heat up, and it uses battery life like there is no tomorrow. And I’ve never loved the search because it doesn’t filter well. , But lately (like the last three app updates) when I am searching and I tap something I like to check details, when I go back to the search list, it takes me Back To The TOP!!! Arrgghh. So frustrating if I’ve scanned down into the search list. , Get some people who know what they’re doing to make the app better. Please. Jeff can spare the change for their salaries. Really. ### ASSISTANT: App - Performance - Negative, App - Search Feature - Negative, App - Reliability - Negative )))

### Review: title: Not loving the new updates, content: Y’all may want to hire back some of the people you’ve recently laid off because the app isn’t doing so well. , For a long time, using the app makes my phone heat up, and it uses battery life like there is no tomorrow. And I’ve never loved the search because it doesn’t filter well. , But lately (like the last three app updates) when I am searching and I tap something I like to check details, when I go back to the search list, it takes me Back To The TOP!!! Arrgghh. So frustrating if I’ve scanned down into the search list. , Get some people who know what they’re doing to make the app better. Please. Jeff can spare the change for their salaries. Really. ### Analysis: categories: App, App, App, aspects: Performance, Search Feature, Reliability, sentiments: Negative, Negative, Negative )))

### Review: title: Not loving the new updates, content: Y’all may want to hire back some of the people you’ve recently laid off because the app isn’t doing so well. , For a long time, using the app makes my phone heat up, and it uses battery life like there is no tomorrow. And I’ve never loved the search because it doesn’t filter well. , But lately (like the last three app updates) when I am searching and I tap something I like to check details, when I go back to the search list, it takes me Back To The TOP!!! Arrgghh. So frustrating if I’ve scanned down into the search list. , Get some people who know what they’re doing to make the app better. Please. Jeff can spare the change for their salaries. Really. ### Analysis: categories: (App, App, App) aspects: (Performance, Search Feature, Reliability) sentiments: (Negative, Negative, Negative) )))

Product

The app is good for shopping but often will not search for the specific type of item that I want. I wanted to purchase a bench cushion. I finally found one the right size, after searching many pages even though I put in the right size. It should have put the size I requested in the front of the list instead of making me read every product description. I have not made the purchase because it is going to take some time to find if there are other product options of the size that I want. I don’t mind getting sizes other than what I request but, when you make the specific request, it should be one of the first products on the list.

Product, Product

Search, Product variety

negative, negative

Product - Search - negative, Product - Product variety - negative

### USER: Product: The app is good for shopping but often will not search for the specific type of item that I want. I wanted to purchase a bench cushion. I finally found one the right size, after searching many pages even though I put in the right size. It should have put the size I requested in the front of the list instead of making me read every product description. I have not made the purchase because it is going to take some time to find if there are other product options of the size that I want. I don’t mind getting sizes other than what I request but, when you make the specific request, it should be one of the first products on the list. ### ASSISTANT: Product - Search - negative, Product - Product variety - negative )))

### Review: title: Product, content: The app is good for shopping but often will not search for the specific type of item that I want. I wanted to purchase a bench cushion. I finally found one the right size, after searching many pages even though I put in the right size. It should have put the size I requested in the front of the list instead of making me read every product description. I have not made the purchase because it is going to take some time to find if there are other product options of the size that I want. I don’t mind getting sizes other than what I request but, when you make the specific request, it should be one of the first products on the list. ### Analysis: categories: Product, Product, aspects: Search, Product variety, sentiments: negative, negative )))

### Review: title: Product, content: The app is good for shopping but often will not search for the specific type of item that I want. I wanted to purchase a bench cushion. I finally found one the right size, after searching many pages even though I put in the right size. It should have put the size I requested in the front of the list instead of making me read every product description. I have not made the purchase because it is going to take some time to find if there are other product options of the size that I want. I don’t mind getting sizes other than what I request but, when you make the specific request, it should be one of the first products on the list. ### Analysis: categories: (Product, Product) aspects: (Search, Product variety) sentiments: (negative, negative) )))

This app is Terrible

I recommend you not using this app ! I ordered something and it was supposed to come 4 days after and I called them to check on my order on Friday to see when it’ll ship a lady told me it was going to the same day ! . So it did . So now the next day when it was supposed to come I called the asking why it wasn’t out for delivery it was almost time for it to come they tell me the order was canceled 2 days after I purchased but I had just spoken to someone else the other telling me it will arrive the day I found out it was canceled . But before they told me it was canceled they told me it was gone arrive 2 days after the day it was originally supposed to come then gone say never mind it was canceled. These people are all types of screwed up .💯

App, App, App

Functionality, Reliability, Customer Service

Negative, Negative, Negative

App - Functionality - Negative, App - Reliability - Negative, App - Customer Service - Negative

### USER: This app is Terrible: I recommend you not using this app ! I ordered something and it was supposed to come 4 days after and I called them to check on my order on Friday to see when it’ll ship a lady told me it was going to the same day ! . So it did . So now the next day when it was supposed to come I called the asking why it wasn’t out for delivery it was almost time for it to come they tell me the order was canceled 2 days after I purchased but I had just spoken to someone else the other telling me it will arrive the day I found out it was canceled . But before they told me it was canceled they told me it was gone arrive 2 days after the day it was originally supposed to come then gone say never mind it was canceled. These people are all types of screwed up .💯 ### ASSISTANT: App - Functionality - Negative, App - Reliability - Negative, App - Customer Service - Negative )))

### Review: title: This app is Terrible, content: I recommend you not using this app ! I ordered something and it was supposed to come 4 days after and I called them to check on my order on Friday to see when it’ll ship a lady told me it was going to the same day ! . So it did . So now the next day when it was supposed to come I called the asking why it wasn’t out for delivery it was almost time for it to come they tell me the order was canceled 2 days after I purchased but I had just spoken to someone else the other telling me it will arrive the day I found out it was canceled . But before they told me it was canceled they told me it was gone arrive 2 days after the day it was originally supposed to come then gone say never mind it was canceled. These people are all types of screwed up .💯 ### Analysis: categories: App, App, App, aspects: Functionality, Reliability, Customer Service, sentiments: Negative, Negative, Negative )))

### Review: title: This app is Terrible, content: I recommend you not using this app ! I ordered something and it was supposed to come 4 days after and I called them to check on my order on Friday to see when it’ll ship a lady told me it was going to the same day ! . So it did . So now the next day when it was supposed to come I called the asking why it wasn’t out for delivery it was almost time for it to come they tell me the order was canceled 2 days after I purchased but I had just spoken to someone else the other telling me it will arrive the day I found out it was canceled . But before they told me it was canceled they told me it was gone arrive 2 days after the day it was originally supposed to come then gone say never mind it was canceled. These people are all types of screwed up .💯 ### Analysis: categories: (App, App, App) aspects: (Functionality, Reliability, Customer Service) sentiments: (Negative, Negative, Negative) )))

Disappointed

I don’t know when it changed, but i’m no longer able to sort friends lists by priority or date added, there is no option at all, but yet I still have the option in my personal lists… this makes it difficult and annoying when people actually spend time putting priorities on things and i have to scroll through the entire list to find the higher priority things…. Please make that an option again.. also when editing lists, can you make it so that it keeps going back to the very top of the list any time i move or delete an item

App Usability, App Usability

Sorting, Editing

Negative, Negative

App Usability - Sorting - Negative, App Usability - Editing - Negative

### USER: Disappointed: I don’t know when it changed, but i’m no longer able to sort friends lists by priority or date added, there is no option at all, but yet I still have the option in my personal lists… this makes it difficult and annoying when people actually spend time putting priorities on things and i have to scroll through the entire list to find the higher priority things…. Please make that an option again.. also when editing lists, can you make it so that it keeps going back to the very top of the list any time i move or delete an item ### ASSISTANT: App Usability - Sorting - Negative, App Usability - Editing - Negative )))

### Review: title: Disappointed, content: I don’t know when it changed, but i’m no longer able to sort friends lists by priority or date added, there is no option at all, but yet I still have the option in my personal lists… this makes it difficult and annoying when people actually spend time putting priorities on things and i have to scroll through the entire list to find the higher priority things…. Please make that an option again.. also when editing lists, can you make it so that it keeps going back to the very top of the list any time i move or delete an item ### Analysis: categories: App Usability, App Usability, aspects: Sorting, Editing, sentiments: Negative, Negative )))

### Review: title: Disappointed, content: I don’t know when it changed, but i’m no longer able to sort friends lists by priority or date added, there is no option at all, but yet I still have the option in my personal lists… this makes it difficult and annoying when people actually spend time putting priorities on things and i have to scroll through the entire list to find the higher priority things…. Please make that an option again.. also when editing lists, can you make it so that it keeps going back to the very top of the list any time i move or delete an item ### Analysis: categories: (App Usability, App Usability) aspects: (Sorting, Editing) sentiments: (Negative, Negative) )))

The worst place to order from!

I am a single mom of four boys. I got three of them tablets off this site/app and some other things. Spent 250$ with them. I NEVER GOT ANYTHING. The day it was supposed to be ordered I called and told them it wasn’t. They said oh it must have been mark delivered by accident give it till Tuesday. I knew at this point I wasn’t getting my sons stuff. But I have it till Tuesday. NOW THEY HAVE THE NERVE TO SAY I DONT GET A REFUND. And I can’t cancel my future orders. Like what!? At this point I’m livid but I get hung up on. I will never order from y’all ever again. And if you want to see that I have an income so you know I’m not just trying to get free stuff. I work at Walmart. I just want this company to know that you guys treat people like crap and you can’t even keep your promise on delivery them have the nerve to keep peoples money! You are all horrible. And I will be posting this on every type of social media I have.

Delivery, Delivery, Delivery

Service, Promise, Timeliness

negative, negative, negative

Delivery - Service - negative, Delivery - Promise - negative, Delivery - Timeliness - negative

### USER: The worst place to order from!: I am a single mom of four boys. I got three of them tablets off this site/app and some other things. Spent 250$ with them. I NEVER GOT ANYTHING. The day it was supposed to be ordered I called and told them it wasn’t. They said oh it must have been mark delivered by accident give it till Tuesday. I knew at this point I wasn’t getting my sons stuff. But I have it till Tuesday. NOW THEY HAVE THE NERVE TO SAY I DONT GET A REFUND. And I can’t cancel my future orders. Like what!? At this point I’m livid but I get hung up on. I will never order from y’all ever again. And if you want to see that I have an income so you know I’m not just trying to get free stuff. I work at Walmart. I just want this company to know that you guys treat people like crap and you can’t even keep your promise on delivery them have the nerve to keep peoples money! You are all horrible. And I will be posting this on every type of social media I have. ### ASSISTANT: Delivery - Service - negative, Delivery - Promise - negative, Delivery - Timeliness - negative )))

### Review: title: The worst place to order from!, content: I am a single mom of four boys. I got three of them tablets off this site/app and some other things. Spent 250$ with them. I NEVER GOT ANYTHING. The day it was supposed to be ordered I called and told them it wasn’t. They said oh it must have been mark delivered by accident give it till Tuesday. I knew at this point I wasn’t getting my sons stuff. But I have it till Tuesday. NOW THEY HAVE THE NERVE TO SAY I DONT GET A REFUND. And I can’t cancel my future orders. Like what!? At this point I’m livid but I get hung up on. I will never order from y’all ever again. And if you want to see that I have an income so you know I’m not just trying to get free stuff. I work at Walmart. I just want this company to know that you guys treat people like crap and you can’t even keep your promise on delivery them have the nerve to keep peoples money! You are all horrible. And I will be posting this on every type of social media I have. ### Analysis: categories: Delivery, Delivery, Delivery, aspects: Service, Promise, Timeliness, sentiments: negative, negative, negative )))

### Review: title: The worst place to order from!, content: I am a single mom of four boys. I got three of them tablets off this site/app and some other things. Spent 250$ with them. I NEVER GOT ANYTHING. The day it was supposed to be ordered I called and told them it wasn’t. They said oh it must have been mark delivered by accident give it till Tuesday. I knew at this point I wasn’t getting my sons stuff. But I have it till Tuesday. NOW THEY HAVE THE NERVE TO SAY I DONT GET A REFUND. And I can’t cancel my future orders. Like what!? At this point I’m livid but I get hung up on. I will never order from y’all ever again. And if you want to see that I have an income so you know I’m not just trying to get free stuff. I work at Walmart. I just want this company to know that you guys treat people like crap and you can’t even keep your promise on delivery them have the nerve to keep peoples money! You are all horrible. And I will be posting this on every type of social media I have. ### Analysis: categories: (Delivery, Delivery, Delivery) aspects: (Service, Promise, Timeliness) sentiments: (negative, negative, negative) )))

No proper customer service

I was scammed and have had to change my bank account and many other things due to a fake representative who took my refund and bought a Apple Card and now I am out of the product I returned as well as the money it cost me. Not only did they sell me a product that doesn’t even work in the USA but it was for the holiday and therefore rendered useless and now I can’t even get my money back. Took me 4 hours on the phone with a fake rep and then another hour via text with a computer rep all to end with the same result……nothing. They do NOT take into consideration that not everyone can read their microscopic texts let alone understand the way technology works. This will surely be the collapse of America when are reduced to doing business with a computer.

Customer Service

Support

Negative

Customer Service - Support - Negative

### USER: No proper customer service: I was scammed and have had to change my bank account and many other things due to a fake representative who took my refund and bought a Apple Card and now I am out of the product I returned as well as the money it cost me. Not only did they sell me a product that doesn’t even work in the USA but it was for the holiday and therefore rendered useless and now I can’t even get my money back. Took me 4 hours on the phone with a fake rep and then another hour via text with a computer rep all to end with the same result……nothing. They do NOT take into consideration that not everyone can read their microscopic texts let alone understand the way technology works. This will surely be the collapse of America when are reduced to doing business with a computer. ### ASSISTANT: Customer Service - Support - Negative )))

### Review: title: No proper customer service, content: I was scammed and have had to change my bank account and many other things due to a fake representative who took my refund and bought a Apple Card and now I am out of the product I returned as well as the money it cost me. Not only did they sell me a product that doesn’t even work in the USA but it was for the holiday and therefore rendered useless and now I can’t even get my money back. Took me 4 hours on the phone with a fake rep and then another hour via text with a computer rep all to end with the same result……nothing. They do NOT take into consideration that not everyone can read their microscopic texts let alone understand the way technology works. This will surely be the collapse of America when are reduced to doing business with a computer. ### Analysis: categories: Customer Service, aspects: Support, sentiments: Negative )))

### Review: title: No proper customer service, content: I was scammed and have had to change my bank account and many other things due to a fake representative who took my refund and bought a Apple Card and now I am out of the product I returned as well as the money it cost me. Not only did they sell me a product that doesn’t even work in the USA but it was for the holiday and therefore rendered useless and now I can’t even get my money back. Took me 4 hours on the phone with a fake rep and then another hour via text with a computer rep all to end with the same result……nothing. They do NOT take into consideration that not everyone can read their microscopic texts let alone understand the way technology works. This will surely be the collapse of America when are reduced to doing business with a computer. ### Analysis: categories: (Customer Service) aspects: (Support) sentiments: (Negative) )))

Enjoying the app

Yes awesome very user-friendly narrows down you’re looking for officially very quickly to get you everything you need at a better price 90% of the time! The app has an incredible algorithm to add to the fun of shopping and once you feel that rhythm you can save more money it’s up to you to learn for yourself by using this app to shop for anything & everything you need & need I’m not going to tell you something that cost me a couple thousand dollars to figure out go spend money and then look back over again and see what’s wrong with your decision making..lol

Shopping, Shopping, Shopping

Features, Performance, Value

Positive, Positive, Positive

Shopping - Features - Positive, Shopping - Performance - Positive, Shopping - Value - Positive

### USER: Enjoying the app: Yes awesome very user-friendly narrows down you’re looking for officially very quickly to get you everything you need at a better price 90% of the time! The app has an incredible algorithm to add to the fun of shopping and once you feel that rhythm you can save more money it’s up to you to learn for yourself by using this app to shop for anything & everything you need & need I’m not going to tell you something that cost me a couple thousand dollars to figure out go spend money and then look back over again and see what’s wrong with your decision making..lol ### ASSISTANT: Shopping - Features - Positive, Shopping - Performance - Positive, Shopping - Value - Positive )))

### Review: title: Enjoying the app, content: Yes awesome very user-friendly narrows down you’re looking for officially very quickly to get you everything you need at a better price 90% of the time! The app has an incredible algorithm to add to the fun of shopping and once you feel that rhythm you can save more money it’s up to you to learn for yourself by using this app to shop for anything & everything you need & need I’m not going to tell you something that cost me a couple thousand dollars to figure out go spend money and then look back over again and see what’s wrong with your decision making..lol ### Analysis: categories: Shopping, Shopping, Shopping, aspects: Features, Performance, Value, sentiments: Positive, Positive, Positive )))

### Review: title: Enjoying the app, content: Yes awesome very user-friendly narrows down you’re looking for officially very quickly to get you everything you need at a better price 90% of the time! The app has an incredible algorithm to add to the fun of shopping and once you feel that rhythm you can save more money it’s up to you to learn for yourself by using this app to shop for anything & everything you need & need I’m not going to tell you something that cost me a couple thousand dollars to figure out go spend money and then look back over again and see what’s wrong with your decision making..lol ### Analysis: categories: (Shopping, Shopping, Shopping) aspects: (Features, Performance, Value) sentiments: (Positive, Positive, Positive) )))

Latest update keeps only item photos on the main page

What in the world is this latest up?? It changed how things i’m looking at gets displayed on the page: instead of all info getting displayed on the main page, one the photos are on the main page and there’s a banner at the bottom that you pull up in order to display the product information, reviews, etc., , It’s hard to explain in words but basically this new layout/page display isn’t really utilizing the full screen, and i don’t like that. The pull up page at the bottom pulls up but it only goes up like 3/4 of the way so i have to read through info with a much smaller space. I can’t pull it up all the way and make it the main page, instead i have to toggle back and forth between that pull up page (with all the info pricing etc) and the main page (displays only the photos)., , I want to UNDO my update— i prefer the previous version where everything is on the main page and i don’t have to pull/open up something else just to get production info. This update isn’t helpful.

App

Display

Negative

App - Display - Negative

### USER: Latest update keeps only item photos on the main page: What in the world is this latest up?? It changed how things i’m looking at gets displayed on the page: instead of all info getting displayed on the main page, one the photos are on the main page and there’s a banner at the bottom that you pull up in order to display the product information, reviews, etc., , It’s hard to explain in words but basically this new layout/page display isn’t really utilizing the full screen, and i don’t like that. The pull up page at the bottom pulls up but it only goes up like 3/4 of the way so i have to read through info with a much smaller space. I can’t pull it up all the way and make it the main page, instead i have to toggle back and forth between that pull up page (with all the info pricing etc) and the main page (displays only the photos)., , I want to UNDO my update— i prefer the previous version where everything is on the main page and i don’t have to pull/open up something else just to get production info. This update isn’t helpful. ### ASSISTANT: App - Display - Negative )))

### Review: title: Latest update keeps only item photos on the main page, content: What in the world is this latest up?? It changed how things i’m looking at gets displayed on the page: instead of all info getting displayed on the main page, one the photos are on the main page and there’s a banner at the bottom that you pull up in order to display the product information, reviews, etc., , It’s hard to explain in words but basically this new layout/page display isn’t really utilizing the full screen, and i don’t like that. The pull up page at the bottom pulls up but it only goes up like 3/4 of the way so i have to read through info with a much smaller space. I can’t pull it up all the way and make it the main page, instead i have to toggle back and forth between that pull up page (with all the info pricing etc) and the main page (displays only the photos)., , I want to UNDO my update— i prefer the previous version where everything is on the main page and i don’t have to pull/open up something else just to get production info. This update isn’t helpful. ### Analysis: categories: App, aspects: Display, sentiments: Negative )))

### Review: title: Latest update keeps only item photos on the main page, content: What in the world is this latest up?? It changed how things i’m looking at gets displayed on the page: instead of all info getting displayed on the main page, one the photos are on the main page and there’s a banner at the bottom that you pull up in order to display the product information, reviews, etc., , It’s hard to explain in words but basically this new layout/page display isn’t really utilizing the full screen, and i don’t like that. The pull up page at the bottom pulls up but it only goes up like 3/4 of the way so i have to read through info with a much smaller space. I can’t pull it up all the way and make it the main page, instead i have to toggle back and forth between that pull up page (with all the info pricing etc) and the main page (displays only the photos)., , I want to UNDO my update— i prefer the previous version where everything is on the main page and i don’t have to pull/open up something else just to get production info. This update isn’t helpful. ### Analysis: categories: (App) aspects: (Display) sentiments: (Negative) )))

Annoying.

Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. , Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. , You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more.

Usability, Usability

User Interface, Navigation

negative, negative

Usability - User Interface - negative, Usability - Navigation - negative

### USER: Annoying.: Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. , Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. , You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more. ### ASSISTANT: Usability - User Interface - negative, Usability - Navigation - negative )))

### Review: title: Annoying., content: Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. , Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. , You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more. ### Analysis: categories: Usability, Usability, aspects: User Interface, Navigation, sentiments: negative, negative )))

### Review: title: Annoying., content: Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. , Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. , You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more. ### Analysis: categories: (Usability, Usability) aspects: (User Interface, Navigation) sentiments: (negative, negative) )))

Just a Recommendation…

The app is fantastic! The only concern is that when items are delivered, we immediately receive a link to review the delivery experience, but it doesn’t show the picture of the actual delivery until we provide the review for the person who did the delivery. It creates a problem because sometimes different people delivered the same day, and if we don’t see the picture of each delivery before asking reviewing delivery experience, we may give the wrong feedback for the person who did each delivery. So, please make the link to show picture of delivered items before requiring the feedback.

Delivery Experience

Link to review

negative

Delivery Experience - Link to review - negative

### USER: Just a Recommendation…: The app is fantastic! The only concern is that when items are delivered, we immediately receive a link to review the delivery experience, but it doesn’t show the picture of the actual delivery until we provide the review for the person who did the delivery. It creates a problem because sometimes different people delivered the same day, and if we don’t see the picture of each delivery before asking reviewing delivery experience, we may give the wrong feedback for the person who did each delivery. So, please make the link to show picture of delivered items before requiring the feedback. ### ASSISTANT: Delivery Experience - Link to review - negative )))

### Review: title: Just a Recommendation…, content: The app is fantastic! The only concern is that when items are delivered, we immediately receive a link to review the delivery experience, but it doesn’t show the picture of the actual delivery until we provide the review for the person who did the delivery. It creates a problem because sometimes different people delivered the same day, and if we don’t see the picture of each delivery before asking reviewing delivery experience, we may give the wrong feedback for the person who did each delivery. So, please make the link to show picture of delivered items before requiring the feedback. ### Analysis: categories: Delivery Experience, aspects: Link to review, sentiments: negative )))

### Review: title: Just a Recommendation…, content: The app is fantastic! The only concern is that when items are delivered, we immediately receive a link to review the delivery experience, but it doesn’t show the picture of the actual delivery until we provide the review for the person who did the delivery. It creates a problem because sometimes different people delivered the same day, and if we don’t see the picture of each delivery before asking reviewing delivery experience, we may give the wrong feedback for the person who did each delivery. So, please make the link to show picture of delivered items before requiring the feedback. ### Analysis: categories: (Delivery Experience) aspects: (Link to review) sentiments: (negative) )))

Shipping to long, fast shipping overpriced

First of all, they charge you a lot of money for some fast shipping and even if you don’t get a fast shipping they still charge you a lot yeah I will give them the same day delivering but other than that shipping is overpriced and unless u get that expensive shipping then they are gonna be so careless about when you get your package my package was ordered last month on the 30th and it’s the 9th now and it’s still not here when it was supposed to come at 10pm today BY 10pm let me add. And then it says it’s delayed it hasn’t even been shipped yet but if I bought that over priced fast shipping they wouldn’t have been treating like this I know that’s kinda the whole point but I feel like they prioritize the expensive shipping more than they do regular it’s not fair to people that don’t have money and that can’t afford the same day delivery doesn’t mean you have to NOT make a free shipping package a priority. And don’t get me wrong I’ve bought the fast shipping before but it’s just super overpriced I have patience I’m not a brat but it’s just I’m annoyed at this point I’m not gonna over pay because I want it by tomorrow but they need to do a better job.

Shipping, Shipping, Shipping

Speed, Cost, Priority

negative, negative, negative

Shipping - Speed - negative, Shipping - Cost - negative, Shipping - Priority - negative

### USER: Shipping to long, fast shipping overpriced: First of all, they charge you a lot of money for some fast shipping and even if you don’t get a fast shipping they still charge you a lot yeah I will give them the same day delivering but other than that shipping is overpriced and unless u get that expensive shipping then they are gonna be so careless about when you get your package my package was ordered last month on the 30th and it’s the 9th now and it’s still not here when it was supposed to come at 10pm today BY 10pm let me add. And then it says it’s delayed it hasn’t even been shipped yet but if I bought that over priced fast shipping they wouldn’t have been treating like this I know that’s kinda the whole point but I feel like they prioritize the expensive shipping more than they do regular it’s not fair to people that don’t have money and that can’t afford the same day delivery doesn’t mean you have to NOT make a free shipping package a priority. And don’t get me wrong I’ve bought the fast shipping before but it’s just super overpriced I have patience I’m not a brat but it’s just I’m annoyed at this point I’m not gonna over pay because I want it by tomorrow but they need to do a better job. ### ASSISTANT: Shipping - Speed - negative, Shipping - Cost - negative, Shipping - Priority - negative )))

### Review: title: Shipping to long, fast shipping overpriced, content: First of all, they charge you a lot of money for some fast shipping and even if you don’t get a fast shipping they still charge you a lot yeah I will give them the same day delivering but other than that shipping is overpriced and unless u get that expensive shipping then they are gonna be so careless about when you get your package my package was ordered last month on the 30th and it’s the 9th now and it’s still not here when it was supposed to come at 10pm today BY 10pm let me add. And then it says it’s delayed it hasn’t even been shipped yet but if I bought that over priced fast shipping they wouldn’t have been treating like this I know that’s kinda the whole point but I feel like they prioritize the expensive shipping more than they do regular it’s not fair to people that don’t have money and that can’t afford the same day delivery doesn’t mean you have to NOT make a free shipping package a priority. And don’t get me wrong I’ve bought the fast shipping before but it’s just super overpriced I have patience I’m not a brat but it’s just I’m annoyed at this point I’m not gonna over pay because I want it by tomorrow but they need to do a better job. ### Analysis: categories: Shipping, Shipping, Shipping, aspects: Speed, Cost, Priority, sentiments: negative, negative, negative )))

### Review: title: Shipping to long, fast shipping overpriced, content: First of all, they charge you a lot of money for some fast shipping and even if you don’t get a fast shipping they still charge you a lot yeah I will give them the same day delivering but other than that shipping is overpriced and unless u get that expensive shipping then they are gonna be so careless about when you get your package my package was ordered last month on the 30th and it’s the 9th now and it’s still not here when it was supposed to come at 10pm today BY 10pm let me add. And then it says it’s delayed it hasn’t even been shipped yet but if I bought that over priced fast shipping they wouldn’t have been treating like this I know that’s kinda the whole point but I feel like they prioritize the expensive shipping more than they do regular it’s not fair to people that don’t have money and that can’t afford the same day delivery doesn’t mean you have to NOT make a free shipping package a priority. And don’t get me wrong I’ve bought the fast shipping before but it’s just super overpriced I have patience I’m not a brat but it’s just I’m annoyed at this point I’m not gonna over pay because I want it by tomorrow but they need to do a better job. ### Analysis: categories: (Shipping, Shipping, Shipping) aspects: (Speed, Cost, Priority) sentiments: (negative, negative, negative) )))

Please put the share button back

I use this app to share products with people constantly. Now the share button is missing. There is one share button but it’s only through your orders and only available if you have received the item. Called customer service, he didn’t know who exactly to tell, told me to copy the ASIN number and have the person search that. Used to could just click share and get a link to the exact product. This is a major fail. Until this is fixed I will have to share products from other stores such as Walmart, Target, Petsmart; they all have share items and will also ship.

App Feature

Share Button

Negative

App Feature - Share Button - Negative

### USER: Please put the share button back: I use this app to share products with people constantly. Now the share button is missing. There is one share button but it’s only through your orders and only available if you have received the item. Called customer service, he didn’t know who exactly to tell, told me to copy the ASIN number and have the person search that. Used to could just click share and get a link to the exact product. This is a major fail. Until this is fixed I will have to share products from other stores such as Walmart, Target, Petsmart; they all have share items and will also ship. ### ASSISTANT: App Feature - Share Button - Negative )))

### Review: title: Please put the share button back, content: I use this app to share products with people constantly. Now the share button is missing. There is one share button but it’s only through your orders and only available if you have received the item. Called customer service, he didn’t know who exactly to tell, told me to copy the ASIN number and have the person search that. Used to could just click share and get a link to the exact product. This is a major fail. Until this is fixed I will have to share products from other stores such as Walmart, Target, Petsmart; they all have share items and will also ship. ### Analysis: categories: App Feature, aspects: Share Button, sentiments: Negative )))

### Review: title: Please put the share button back, content: I use this app to share products with people constantly. Now the share button is missing. There is one share button but it’s only through your orders and only available if you have received the item. Called customer service, he didn’t know who exactly to tell, told me to copy the ASIN number and have the person search that. Used to could just click share and get a link to the exact product. This is a major fail. Until this is fixed I will have to share products from other stores such as Walmart, Target, Petsmart; they all have share items and will also ship. ### Analysis: categories: (App Feature) aspects: (Share Button) sentiments: (Negative) )))

Worthless overseas garbage!

I bought a 2nd generation, night and day, scope for a couple hundred dollars, wasn’t expecting much but I had bought the same thing from Facebook and it came with the 3, 65 mm, 3.7 volt batteries and a charger. It didn’t last long at all, the viewing screen, which takes 2 of those weird batteries and a 3rd in what looks like a flashlight, but shines an invisible laser through the back of your viewing screen, hence, also into your eyes. Well it was cool seeing in the dark, even just for a day. So I open these 2! Was going to give one to my son to put on his .22 to go raccoon hunting. However after spending almost $400, not only did I not get a Single battery, but no charger either, so two 4 packs and two chargers was as much as a third night vision scope, advertised as “install and go see in the dark, so disgusted with a man who has almost 400 Billion, that he needs another $160, for batteries you can’t buy in America, only China! Ridiculous

Accessories, Features, Packaging, Pricing

batteries, viewing screen, contents, affordability

negative, negative, negative, negative

Accessories - batteries - negative, Features - viewing screen - negative, Packaging - contents - negative, Pricing - affordability - negative

### USER: Worthless overseas garbage!: I bought a 2nd generation, night and day, scope for a couple hundred dollars, wasn’t expecting much but I had bought the same thing from Facebook and it came with the 3, 65 mm, 3.7 volt batteries and a charger. It didn’t last long at all, the viewing screen, which takes 2 of those weird batteries and a 3rd in what looks like a flashlight, but shines an invisible laser through the back of your viewing screen, hence, also into your eyes. Well it was cool seeing in the dark, even just for a day. So I open these 2! Was going to give one to my son to put on his .22 to go raccoon hunting. However after spending almost $400, not only did I not get a Single battery, but no charger either, so two 4 packs and two chargers was as much as a third night vision scope, advertised as “install and go see in the dark, so disgusted with a man who has almost 400 Billion, that he needs another $160, for batteries you can’t buy in America, only China! Ridiculous ### ASSISTANT: Accessories - batteries - negative, Features - viewing screen - negative, Packaging - contents - negative, Pricing - affordability - negative )))

### Review: title: Worthless overseas garbage!, content: I bought a 2nd generation, night and day, scope for a couple hundred dollars, wasn’t expecting much but I had bought the same thing from Facebook and it came with the 3, 65 mm, 3.7 volt batteries and a charger. It didn’t last long at all, the viewing screen, which takes 2 of those weird batteries and a 3rd in what looks like a flashlight, but shines an invisible laser through the back of your viewing screen, hence, also into your eyes. Well it was cool seeing in the dark, even just for a day. So I open these 2! Was going to give one to my son to put on his .22 to go raccoon hunting. However after spending almost $400, not only did I not get a Single battery, but no charger either, so two 4 packs and two chargers was as much as a third night vision scope, advertised as “install and go see in the dark, so disgusted with a man who has almost 400 Billion, that he needs another $160, for batteries you can’t buy in America, only China! Ridiculous ### Analysis: categories: Accessories, Features, Packaging, Pricing, aspects: batteries, viewing screen, contents, affordability, sentiments: negative, negative, negative, negative )))

### Review: title: Worthless overseas garbage!, content: I bought a 2nd generation, night and day, scope for a couple hundred dollars, wasn’t expecting much but I had bought the same thing from Facebook and it came with the 3, 65 mm, 3.7 volt batteries and a charger. It didn’t last long at all, the viewing screen, which takes 2 of those weird batteries and a 3rd in what looks like a flashlight, but shines an invisible laser through the back of your viewing screen, hence, also into your eyes. Well it was cool seeing in the dark, even just for a day. So I open these 2! Was going to give one to my son to put on his .22 to go raccoon hunting. However after spending almost $400, not only did I not get a Single battery, but no charger either, so two 4 packs and two chargers was as much as a third night vision scope, advertised as “install and go see in the dark, so disgusted with a man who has almost 400 Billion, that he needs another $160, for batteries you can’t buy in America, only China! Ridiculous ### Analysis: categories: (Accessories, Features, Packaging, Pricing) aspects: (batteries, viewing screen, contents, affordability) sentiments: (negative, negative, negative, negative) )))

Customer Service

The one thing that makes you received five stars, is because I can reach a live person and get my problem taken care of. This is extremely important at this time in life. Please don’t change this! , , There iis a second reason I think you are great; is if I have a problem with an order you most often have no problem at all making it right by sending me A replacement, and many times I do not have to go through the hassle of returningThe item. , , Thank you for doing things right! In this world of chatsAnd computers - you do it right and it i taken care of quickly without irritation to the customer!

Customer Service, Customer Service, Customer Service, Order Fulfillment, Order Fulfillment, Order Fulfillment, Customer Experience, Customer Experience

Reachability, Problem-solving, Live assistance, Issue resolution, Replacement provision, Hassle-free returns, Efficiency, Promptness

positive, positive, positive, positive, positive, positive, positive, positive

Customer Service - Reachability - positive, Customer Service - Problem-solving - positive, Customer Service - Live assistance - positive, Order Fulfillment - Issue resolution - positive, Order Fulfillment - Replacement provision - positive, Order Fulfillment - Hassle-free returns - positive, Customer Experience - Efficiency - positive, Customer Experience - Promptness - positive

### USER: Customer Service: The one thing that makes you received five stars, is because I can reach a live person and get my problem taken care of. This is extremely important at this time in life. Please don’t change this! , , There iis a second reason I think you are great; is if I have a problem with an order you most often have no problem at all making it right by sending me A replacement, and many times I do not have to go through the hassle of returningThe item. , , Thank you for doing things right! In this world of chatsAnd computers - you do it right and it i taken care of quickly without irritation to the customer! ### ASSISTANT: Customer Service - Reachability - positive, Customer Service - Problem-solving - positive, Customer Service - Live assistance - positive, Order Fulfillment - Issue resolution - positive, Order Fulfillment - Replacement provision - positive, Order Fulfillment - Hassle-free returns - positive, Customer Experience - Efficiency - positive, Customer Experience - Promptness - positive )))

### Review: title: Customer Service, content: The one thing that makes you received five stars, is because I can reach a live person and get my problem taken care of. This is extremely important at this time in life. Please don’t change this! , , There iis a second reason I think you are great; is if I have a problem with an order you most often have no problem at all making it right by sending me A replacement, and many times I do not have to go through the hassle of returningThe item. , , Thank you for doing things right! In this world of chatsAnd computers - you do it right and it i taken care of quickly without irritation to the customer! ### Analysis: categories: Customer Service, Customer Service, Customer Service, Order Fulfillment, Order Fulfillment, Order Fulfillment, Customer Experience, Customer Experience, aspects: Reachability, Problem-solving, Live assistance, Issue resolution, Replacement provision, Hassle-free returns, Efficiency, Promptness, sentiments: positive, positive, positive, positive, positive, positive, positive, positive )))

### Review: title: Customer Service, content: The one thing that makes you received five stars, is because I can reach a live person and get my problem taken care of. This is extremely important at this time in life. Please don’t change this! , , There iis a second reason I think you are great; is if I have a problem with an order you most often have no problem at all making it right by sending me A replacement, and many times I do not have to go through the hassle of returningThe item. , , Thank you for doing things right! In this world of chatsAnd computers - you do it right and it i taken care of quickly without irritation to the customer! ### Analysis: categories: (Customer Service, Customer Service, Customer Service, Order Fulfillment, Order Fulfillment, Order Fulfillment, Customer Experience, Customer Experience) aspects: (Reachability, Problem-solving, Live assistance, Issue resolution, Replacement provision, Hassle-free returns, Efficiency, Promptness) sentiments: (positive, positive, positive, positive, positive, positive, positive, positive) )))

Getting better every day

I’ve been a Prime member for a few years now and have seen a great improvement all over. Guess one thing I am most impressed with is the delivery time being so short; did you know they even deliver on Sundays. The prices are really competitive and in most cases they even beat the big box stores, Another item I’d like to comment on is their return policy. It is really a fantastic service and they really make it very easy to do. The credits get applied back to your account quickly. My only complaint is that I can not see what I am typing. For some reason I can not read what I’m typing so please pardon any typos, etc.

Category, Category, Category, Category

Delivery, Price, Customer Service, Refund

Positive, Positive, Positive, Positive

Category - Delivery - Positive, Category - Price - Positive, Category - Customer Service - Positive, Category - Refund - Positive

### USER: Getting better every day: I’ve been a Prime member for a few years now and have seen a great improvement all over. Guess one thing I am most impressed with is the delivery time being so short; did you know they even deliver on Sundays. The prices are really competitive and in most cases they even beat the big box stores, Another item I’d like to comment on is their return policy. It is really a fantastic service and they really make it very easy to do. The credits get applied back to your account quickly. My only complaint is that I can not see what I am typing. For some reason I can not read what I’m typing so please pardon any typos, etc. ### ASSISTANT: Category - Delivery - Positive, Category - Price - Positive, Category - Customer Service - Positive, Category - Refund - Positive )))

### Review: title: Getting better every day, content: I’ve been a Prime member for a few years now and have seen a great improvement all over. Guess one thing I am most impressed with is the delivery time being so short; did you know they even deliver on Sundays. The prices are really competitive and in most cases they even beat the big box stores, Another item I’d like to comment on is their return policy. It is really a fantastic service and they really make it very easy to do. The credits get applied back to your account quickly. My only complaint is that I can not see what I am typing. For some reason I can not read what I’m typing so please pardon any typos, etc. ### Analysis: categories: Category, Category, Category, Category, aspects: Delivery, Price, Customer Service, Refund, sentiments: Positive, Positive, Positive, Positive )))

### Review: title: Getting better every day, content: I’ve been a Prime member for a few years now and have seen a great improvement all over. Guess one thing I am most impressed with is the delivery time being so short; did you know they even deliver on Sundays. The prices are really competitive and in most cases they even beat the big box stores, Another item I’d like to comment on is their return policy. It is really a fantastic service and they really make it very easy to do. The credits get applied back to your account quickly. My only complaint is that I can not see what I am typing. For some reason I can not read what I’m typing so please pardon any typos, etc. ### Analysis: categories: (Category, Category, Category, Category) aspects: (Delivery, Price, Customer Service, Refund) sentiments: (Positive, Positive, Positive, Positive) )))

Charged me twice so declined card

So I purchased an order made up of 3 things.. my card was charged the next day & said the 3 things would be delivered the following Wednesday.. a couple days later I get an email saying my payment method was declined. I called customer service & they told me the order was not available in the first warehouse so they tried to charge me again from another warehouse which is where my card declined. It was a pretty pricey order & it is right here at Christmas so no I did not have that amount in my bank account to cover it AGAIN. Customer service told me I had to either input another form of payment to cover the charge again or I’d have to cancel the order. So now I’ve had to cancel it, wait for a refund, & then order it again… so my items (MY KIDS CHRISTMAS) probably won’t be here on time. These big companies don’t care about the little people.

Product Availability, Customer Service, Order Fulfilment

Product Availability, Customer Responsiveness, Order Timely Delivery

negative, negative, negative

Product Availability - Product Availability - negative, Customer Service - Customer Responsiveness - negative, Order Fulfilment - Order Timely Delivery - negative

### USER: Charged me twice so declined card: So I purchased an order made up of 3 things.. my card was charged the next day & said the 3 things would be delivered the following Wednesday.. a couple days later I get an email saying my payment method was declined. I called customer service & they told me the order was not available in the first warehouse so they tried to charge me again from another warehouse which is where my card declined. It was a pretty pricey order & it is right here at Christmas so no I did not have that amount in my bank account to cover it AGAIN. Customer service told me I had to either input another form of payment to cover the charge again or I’d have to cancel the order. So now I’ve had to cancel it, wait for a refund, & then order it again… so my items (MY KIDS CHRISTMAS) probably won’t be here on time. These big companies don’t care about the little people. ### ASSISTANT: Product Availability - Product Availability - negative, Customer Service - Customer Responsiveness - negative, Order Fulfilment - Order Timely Delivery - negative )))

### Review: title: Charged me twice so declined card, content: So I purchased an order made up of 3 things.. my card was charged the next day & said the 3 things would be delivered the following Wednesday.. a couple days later I get an email saying my payment method was declined. I called customer service & they told me the order was not available in the first warehouse so they tried to charge me again from another warehouse which is where my card declined. It was a pretty pricey order & it is right here at Christmas so no I did not have that amount in my bank account to cover it AGAIN. Customer service told me I had to either input another form of payment to cover the charge again or I’d have to cancel the order. So now I’ve had to cancel it, wait for a refund, & then order it again… so my items (MY KIDS CHRISTMAS) probably won’t be here on time. These big companies don’t care about the little people. ### Analysis: categories: Product Availability, Customer Service, Order Fulfilment, aspects: Product Availability, Customer Responsiveness, Order Timely Delivery, sentiments: negative, negative, negative )))

### Review: title: Charged me twice so declined card, content: So I purchased an order made up of 3 things.. my card was charged the next day & said the 3 things would be delivered the following Wednesday.. a couple days later I get an email saying my payment method was declined. I called customer service & they told me the order was not available in the first warehouse so they tried to charge me again from another warehouse which is where my card declined. It was a pretty pricey order & it is right here at Christmas so no I did not have that amount in my bank account to cover it AGAIN. Customer service told me I had to either input another form of payment to cover the charge again or I’d have to cancel the order. So now I’ve had to cancel it, wait for a refund, & then order it again… so my items (MY KIDS CHRISTMAS) probably won’t be here on time. These big companies don’t care about the little people. ### Analysis: categories: (Product Availability, Customer Service, Order Fulfilment) aspects: (Product Availability, Customer Responsiveness, Order Timely Delivery) sentiments: (negative, negative, negative) )))

Idiocy in Codec

POI: You Have to Turn Off your VPN which Protects Your Device From Internet Outside Attacks to be able to Purchase Items is an EPIC FAIL!, , Example: You can No Longer search or purchase in privacy and securely via VPN. If you turn off your VPN and travel frequently you cannot use the App from any other location other then the billing location for your credit card on file. Bare in mind the App will allow you to purchase items but then cancel your order without explaining the reason(s) why because of the billing address verification features in the current update(s) January 2023. What ever happened to “If it Ain’t Broke Don’t Fix it” and “Keep It Simple Stupid (K.I.S.S. Method)?” One reason might be because evidently they have never need(ed) you to update your CVV or Expiration Date Numbers on the Credit Card on File. Go back to the tried and true rather than coming up with another convoluted methodology to be different then the other corporate citizens..

Security

Privacy

Negative

Security - Privacy - Negative

### USER: Idiocy in Codec: POI: You Have to Turn Off your VPN which Protects Your Device From Internet Outside Attacks to be able to Purchase Items is an EPIC FAIL!, , Example: You can No Longer search or purchase in privacy and securely via VPN. If you turn off your VPN and travel frequently you cannot use the App from any other location other then the billing location for your credit card on file. Bare in mind the App will allow you to purchase items but then cancel your order without explaining the reason(s) why because of the billing address verification features in the current update(s) January 2023. What ever happened to “If it Ain’t Broke Don’t Fix it” and “Keep It Simple Stupid (K.I.S.S. Method)?” One reason might be because evidently they have never need(ed) you to update your CVV or Expiration Date Numbers on the Credit Card on File. Go back to the tried and true rather than coming up with another convoluted methodology to be different then the other corporate citizens.. ### ASSISTANT: Security - Privacy - Negative )))

### Review: title: Idiocy in Codec, content: POI: You Have to Turn Off your VPN which Protects Your Device From Internet Outside Attacks to be able to Purchase Items is an EPIC FAIL!, , Example: You can No Longer search or purchase in privacy and securely via VPN. If you turn off your VPN and travel frequently you cannot use the App from any other location other then the billing location for your credit card on file. Bare in mind the App will allow you to purchase items but then cancel your order without explaining the reason(s) why because of the billing address verification features in the current update(s) January 2023. What ever happened to “If it Ain’t Broke Don’t Fix it” and “Keep It Simple Stupid (K.I.S.S. Method)?” One reason might be because evidently they have never need(ed) you to update your CVV or Expiration Date Numbers on the Credit Card on File. Go back to the tried and true rather than coming up with another convoluted methodology to be different then the other corporate citizens.. ### Analysis: categories: Security, aspects: Privacy, sentiments: Negative )))

### Review: title: Idiocy in Codec, content: POI: You Have to Turn Off your VPN which Protects Your Device From Internet Outside Attacks to be able to Purchase Items is an EPIC FAIL!, , Example: You can No Longer search or purchase in privacy and securely via VPN. If you turn off your VPN and travel frequently you cannot use the App from any other location other then the billing location for your credit card on file. Bare in mind the App will allow you to purchase items but then cancel your order without explaining the reason(s) why because of the billing address verification features in the current update(s) January 2023. What ever happened to “If it Ain’t Broke Don’t Fix it” and “Keep It Simple Stupid (K.I.S.S. Method)?” One reason might be because evidently they have never need(ed) you to update your CVV or Expiration Date Numbers on the Credit Card on File. Go back to the tried and true rather than coming up with another convoluted methodology to be different then the other corporate citizens.. ### Analysis: categories: (Security) aspects: (Privacy) sentiments: (Negative) )))

The indestructible belt

This will be my second 5.11 belt,the first I’ve used from every thing to construction every day to archery elk hunt in New Mexico (carried a Glock 22c 24/7 the whole time I was there) I was on the creek fire 36 days straight and and never had a problem,this time I’m ordering the lighter duty one for wearing with shorts,but I’m sure the 5.11 quality will still be there. I had bought a condor and the buckle broke in about 3 months and it was just a few dollars cheaper,do yourself a favor and just buy the 5.11. You won’t be sorry , Keithstone726

Product, Product, Product

Durability, Quality, Value

Positive, Positive, Negative

Product - Durability - Positive, Product - Quality - Positive, Product - Value - Negative

### USER: The indestructible belt: This will be my second 5.11 belt,the first I’ve used from every thing to construction every day to archery elk hunt in New Mexico (carried a Glock 22c 24/7 the whole time I was there) I was on the creek fire 36 days straight and and never had a problem,this time I’m ordering the lighter duty one for wearing with shorts,but I’m sure the 5.11 quality will still be there. I had bought a condor and the buckle broke in about 3 months and it was just a few dollars cheaper,do yourself a favor and just buy the 5.11. You won’t be sorry , Keithstone726 ### ASSISTANT: Product - Durability - Positive, Product - Quality - Positive, Product - Value - Negative )))

### Review: title: The indestructible belt, content: This will be my second 5.11 belt,the first I’ve used from every thing to construction every day to archery elk hunt in New Mexico (carried a Glock 22c 24/7 the whole time I was there) I was on the creek fire 36 days straight and and never had a problem,this time I’m ordering the lighter duty one for wearing with shorts,but I’m sure the 5.11 quality will still be there. I had bought a condor and the buckle broke in about 3 months and it was just a few dollars cheaper,do yourself a favor and just buy the 5.11. You won’t be sorry , Keithstone726 ### Analysis: categories: Product, Product, Product, aspects: Durability, Quality, Value, sentiments: Positive, Positive, Negative )))

### Review: title: The indestructible belt, content: This will be my second 5.11 belt,the first I’ve used from every thing to construction every day to archery elk hunt in New Mexico (carried a Glock 22c 24/7 the whole time I was there) I was on the creek fire 36 days straight and and never had a problem,this time I’m ordering the lighter duty one for wearing with shorts,but I’m sure the 5.11 quality will still be there. I had bought a condor and the buckle broke in about 3 months and it was just a few dollars cheaper,do yourself a favor and just buy the 5.11. You won’t be sorry , Keithstone726 ### Analysis: categories: (Product, Product, Product) aspects: (Durability, Quality, Value) sentiments: (Positive, Positive, Negative) )))

No reviews available through app

Ever since the update I cannot see any product reviews. This is the MAIN thing I use when deciding to purchase an item!!! I now have to save items in my cart and then wait until I get to a desktop to read the reviews. I hate it. I have clicked EVERYWHERE I can think of to try to read other customer reviews and I cannot find it anywhere. You can see if others asked a question but the reviews are nowhere to be found. VERY FRUSTRATING

App Experience

Reviews

Negative

App Experience - Reviews - Negative

### USER: No reviews available through app: Ever since the update I cannot see any product reviews. This is the MAIN thing I use when deciding to purchase an item!!! I now have to save items in my cart and then wait until I get to a desktop to read the reviews. I hate it. I have clicked EVERYWHERE I can think of to try to read other customer reviews and I cannot find it anywhere. You can see if others asked a question but the reviews are nowhere to be found. VERY FRUSTRATING ### ASSISTANT: App Experience - Reviews - Negative )))

### Review: title: No reviews available through app, content: Ever since the update I cannot see any product reviews. This is the MAIN thing I use when deciding to purchase an item!!! I now have to save items in my cart and then wait until I get to a desktop to read the reviews. I hate it. I have clicked EVERYWHERE I can think of to try to read other customer reviews and I cannot find it anywhere. You can see if others asked a question but the reviews are nowhere to be found. VERY FRUSTRATING ### Analysis: categories: App Experience, aspects: Reviews, sentiments: Negative )))

### Review: title: No reviews available through app, content: Ever since the update I cannot see any product reviews. This is the MAIN thing I use when deciding to purchase an item!!! I now have to save items in my cart and then wait until I get to a desktop to read the reviews. I hate it. I have clicked EVERYWHERE I can think of to try to read other customer reviews and I cannot find it anywhere. You can see if others asked a question but the reviews are nowhere to be found. VERY FRUSTRATING ### Analysis: categories: (App Experience) aspects: (Reviews) sentiments: (Negative) )))

Product Reviews Now Worse

Looking at the product ratings on the main page is now worse than it was before. Previously you could see the number of ratings next to the star rating. Now you see a percentage of 4+ reviews. That information is useless. If a product has a star rating over 4 then you already know most people rated it over 4. , , Now if I want to see the number of ratings I have to click on each item individually instead of simply scanning the overall search results. This is a huge waste of my time. , , And if it isn’t obvious, the reason to look at the number of ratings is because a rating of 4.7 from only 22 people means way less than a 4.7 from 10,000 people.

App, App

Search Results, Product Ratings

Negative, Negative

App - Search Results - Negative, App - Product Ratings - Negative

### USER: Product Reviews Now Worse: Looking at the product ratings on the main page is now worse than it was before. Previously you could see the number of ratings next to the star rating. Now you see a percentage of 4+ reviews. That information is useless. If a product has a star rating over 4 then you already know most people rated it over 4. , , Now if I want to see the number of ratings I have to click on each item individually instead of simply scanning the overall search results. This is a huge waste of my time. , , And if it isn’t obvious, the reason to look at the number of ratings is because a rating of 4.7 from only 22 people means way less than a 4.7 from 10,000 people. ### ASSISTANT: App - Search Results - Negative, App - Product Ratings - Negative )))

### Review: title: Product Reviews Now Worse, content: Looking at the product ratings on the main page is now worse than it was before. Previously you could see the number of ratings next to the star rating. Now you see a percentage of 4+ reviews. That information is useless. If a product has a star rating over 4 then you already know most people rated it over 4. , , Now if I want to see the number of ratings I have to click on each item individually instead of simply scanning the overall search results. This is a huge waste of my time. , , And if it isn’t obvious, the reason to look at the number of ratings is because a rating of 4.7 from only 22 people means way less than a 4.7 from 10,000 people. ### Analysis: categories: App, App, aspects: Search Results, Product Ratings, sentiments: Negative, Negative )))

### Review: title: Product Reviews Now Worse, content: Looking at the product ratings on the main page is now worse than it was before. Previously you could see the number of ratings next to the star rating. Now you see a percentage of 4+ reviews. That information is useless. If a product has a star rating over 4 then you already know most people rated it over 4. , , Now if I want to see the number of ratings I have to click on each item individually instead of simply scanning the overall search results. This is a huge waste of my time. , , And if it isn’t obvious, the reason to look at the number of ratings is because a rating of 4.7 from only 22 people means way less than a 4.7 from 10,000 people. ### Analysis: categories: (App, App) aspects: (Search Results, Product Ratings) sentiments: (Negative, Negative) )))

App doesn’t keep me logged in

On rare occasions this app has a box to check to stay logged in and I always click it and then I shop around and either switch apps temporarily or I exit the app and go back in later and I’m logged out. This is a huge hassle and it makes me want to use the web version instead but for convenience and the notifications I still use the app. Lately the app has been very sluggish and takes forever to load things, sometimes it freezes and I have to force it closed and go back into it for it to properly load. Overall I really only recommend the app if you want notifications, if you’re okay with emails only then just use the web version.

App, App, App, App

Login, Performance, Convenience, Notifications

negative, negative, positive, positive

App - Login - negative, App - Performance - negative, App - Convenience - positive, App - Notifications - positive

### USER: App doesn’t keep me logged in: On rare occasions this app has a box to check to stay logged in and I always click it and then I shop around and either switch apps temporarily or I exit the app and go back in later and I’m logged out. This is a huge hassle and it makes me want to use the web version instead but for convenience and the notifications I still use the app. Lately the app has been very sluggish and takes forever to load things, sometimes it freezes and I have to force it closed and go back into it for it to properly load. Overall I really only recommend the app if you want notifications, if you’re okay with emails only then just use the web version. ### ASSISTANT: App - Login - negative, App - Performance - negative, App - Convenience - positive, App - Notifications - positive )))

### Review: title: App doesn’t keep me logged in, content: On rare occasions this app has a box to check to stay logged in and I always click it and then I shop around and either switch apps temporarily or I exit the app and go back in later and I’m logged out. This is a huge hassle and it makes me want to use the web version instead but for convenience and the notifications I still use the app. Lately the app has been very sluggish and takes forever to load things, sometimes it freezes and I have to force it closed and go back into it for it to properly load. Overall I really only recommend the app if you want notifications, if you’re okay with emails only then just use the web version. ### Analysis: categories: App, App, App, App, aspects: Login, Performance, Convenience, Notifications, sentiments: negative, negative, positive, positive )))

### Review: title: App doesn’t keep me logged in, content: On rare occasions this app has a box to check to stay logged in and I always click it and then I shop around and either switch apps temporarily or I exit the app and go back in later and I’m logged out. This is a huge hassle and it makes me want to use the web version instead but for convenience and the notifications I still use the app. Lately the app has been very sluggish and takes forever to load things, sometimes it freezes and I have to force it closed and go back into it for it to properly load. Overall I really only recommend the app if you want notifications, if you’re okay with emails only then just use the web version. ### Analysis: categories: (App, App, App, App) aspects: (Login, Performance, Convenience, Notifications) sentiments: (negative, negative, positive, positive) )))

Expiration of availability to return

I purchased a battery for a Ryobi product, a 40w. I did not need it right away and it was 2 weeks before I used it. It showed to only half charge and I thought it was just something with the gauge. After using it uncharged it again. By the time I needed it again I found it would not charge at all. I missed the 1 month deadline by 2 days to return it. By having a blanket deadline for returns is not fair. If I bought a blender, for example, that I use every day, I would know pretty quick if it had a problem. But something like the battery I bought, that would not have a daily use, I would need more time to give it a test.

Customer Service

Return Policy

Negative

Customer Service - Return Policy - Negative

### USER: Expiration of availability to return: I purchased a battery for a Ryobi product, a 40w. I did not need it right away and it was 2 weeks before I used it. It showed to only half charge and I thought it was just something with the gauge. After using it uncharged it again. By the time I needed it again I found it would not charge at all. I missed the 1 month deadline by 2 days to return it. By having a blanket deadline for returns is not fair. If I bought a blender, for example, that I use every day, I would know pretty quick if it had a problem. But something like the battery I bought, that would not have a daily use, I would need more time to give it a test. ### ASSISTANT: Customer Service - Return Policy - Negative )))

### Review: title: Expiration of availability to return, content: I purchased a battery for a Ryobi product, a 40w. I did not need it right away and it was 2 weeks before I used it. It showed to only half charge and I thought it was just something with the gauge. After using it uncharged it again. By the time I needed it again I found it would not charge at all. I missed the 1 month deadline by 2 days to return it. By having a blanket deadline for returns is not fair. If I bought a blender, for example, that I use every day, I would know pretty quick if it had a problem. But something like the battery I bought, that would not have a daily use, I would need more time to give it a test. ### Analysis: categories: Customer Service, aspects: Return Policy, sentiments: Negative )))

### Review: title: Expiration of availability to return, content: I purchased a battery for a Ryobi product, a 40w. I did not need it right away and it was 2 weeks before I used it. It showed to only half charge and I thought it was just something with the gauge. After using it uncharged it again. By the time I needed it again I found it would not charge at all. I missed the 1 month deadline by 2 days to return it. By having a blanket deadline for returns is not fair. If I bought a blender, for example, that I use every day, I would know pretty quick if it had a problem. But something like the battery I bought, that would not have a daily use, I would need more time to give it a test. ### Analysis: categories: (Customer Service) aspects: (Return Policy) sentiments: (Negative) )))

Designed for one function—to buy

The app is not designed for users to shop. It is designed for us to buy. All of the work comparing one product to another must be done elsewhere. , , I contacted customer service to see if there is a way to select criteria for an item and was told to enter the description into the search window at the top. That method doesn’t allow a buyer to enter more than 3-4 criteria. Many other websites have a much more robust search capability. As the biggest (and richest) online market, I expect more. Buying, not shopping is where Amazon’s efforts are. In my opinion, the abundant wealth of Amazon’s inventory choices lends itself to shopping for the product that best meets our specific needs, rather than clicking and buying the first thing that pops up.

Shopping

Search Capability

Negative

Shopping - Search Capability - Negative

### USER: Designed for one function—to buy: The app is not designed for users to shop. It is designed for us to buy. All of the work comparing one product to another must be done elsewhere. , , I contacted customer service to see if there is a way to select criteria for an item and was told to enter the description into the search window at the top. That method doesn’t allow a buyer to enter more than 3-4 criteria. Many other websites have a much more robust search capability. As the biggest (and richest) online market, I expect more. Buying, not shopping is where Amazon’s efforts are. In my opinion, the abundant wealth of Amazon’s inventory choices lends itself to shopping for the product that best meets our specific needs, rather than clicking and buying the first thing that pops up. ### ASSISTANT: Shopping - Search Capability - Negative )))

### Review: title: Designed for one function—to buy, content: The app is not designed for users to shop. It is designed for us to buy. All of the work comparing one product to another must be done elsewhere. , , I contacted customer service to see if there is a way to select criteria for an item and was told to enter the description into the search window at the top. That method doesn’t allow a buyer to enter more than 3-4 criteria. Many other websites have a much more robust search capability. As the biggest (and richest) online market, I expect more. Buying, not shopping is where Amazon’s efforts are. In my opinion, the abundant wealth of Amazon’s inventory choices lends itself to shopping for the product that best meets our specific needs, rather than clicking and buying the first thing that pops up. ### Analysis: categories: Shopping, aspects: Search Capability, sentiments: Negative )))

### Review: title: Designed for one function—to buy, content: The app is not designed for users to shop. It is designed for us to buy. All of the work comparing one product to another must be done elsewhere. , , I contacted customer service to see if there is a way to select criteria for an item and was told to enter the description into the search window at the top. That method doesn’t allow a buyer to enter more than 3-4 criteria. Many other websites have a much more robust search capability. As the biggest (and richest) online market, I expect more. Buying, not shopping is where Amazon’s efforts are. In my opinion, the abundant wealth of Amazon’s inventory choices lends itself to shopping for the product that best meets our specific needs, rather than clicking and buying the first thing that pops up. ### Analysis: categories: (Shopping) aspects: (Search Capability) sentiments: (Negative) )))

Delivery is VERY Inconsistent

Basically everything is made in China which is bothersome by itself and you can’t filter that out in searches. And it never fails when I order more then 2 or 3 items at a times that the delivery is late or never shows up. This doesn’t happen when I order one thing at a time. So I have had to stop combining orders. It’s so frustrating. I’ve had to cancel and reorder items or request a refund more times then I should. I live in a very rural area and it’s convenient to use the app but becomes more trouble then it’s worth when half of what I order doesn’t show up. If I lived in the city, I would use this app very little. Very inconsistent.

Convenience, Delivery, Scheduling, Functionality

App, App, App, App

Negative, Negative, Negative, Negative

Convenience - App - Negative, Delivery - App - Negative, Scheduling - App - Negative, Functionality - App - Negative

### USER: Delivery is VERY Inconsistent: Basically everything is made in China which is bothersome by itself and you can’t filter that out in searches. And it never fails when I order more then 2 or 3 items at a times that the delivery is late or never shows up. This doesn’t happen when I order one thing at a time. So I have had to stop combining orders. It’s so frustrating. I’ve had to cancel and reorder items or request a refund more times then I should. I live in a very rural area and it’s convenient to use the app but becomes more trouble then it’s worth when half of what I order doesn’t show up. If I lived in the city, I would use this app very little. Very inconsistent. ### ASSISTANT: Convenience - App - Negative, Delivery - App - Negative, Scheduling - App - Negative, Functionality - App - Negative )))

### Review: title: Delivery is VERY Inconsistent, content: Basically everything is made in China which is bothersome by itself and you can’t filter that out in searches. And it never fails when I order more then 2 or 3 items at a times that the delivery is late or never shows up. This doesn’t happen when I order one thing at a time. So I have had to stop combining orders. It’s so frustrating. I’ve had to cancel and reorder items or request a refund more times then I should. I live in a very rural area and it’s convenient to use the app but becomes more trouble then it’s worth when half of what I order doesn’t show up. If I lived in the city, I would use this app very little. Very inconsistent. ### Analysis: categories: Convenience, Delivery, Scheduling, Functionality, aspects: App, App, App, App, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Delivery is VERY Inconsistent, content: Basically everything is made in China which is bothersome by itself and you can’t filter that out in searches. And it never fails when I order more then 2 or 3 items at a times that the delivery is late or never shows up. This doesn’t happen when I order one thing at a time. So I have had to stop combining orders. It’s so frustrating. I’ve had to cancel and reorder items or request a refund more times then I should. I live in a very rural area and it’s convenient to use the app but becomes more trouble then it’s worth when half of what I order doesn’t show up. If I lived in the city, I would use this app very little. Very inconsistent. ### Analysis: categories: (Convenience, Delivery, Scheduling, Functionality) aspects: (App, App, App, App) sentiments: (Negative, Negative, Negative, Negative) )))

Adds Protection Plans to cart even when told not to

The app adds multiple product protection plans to my shopping cart even when I ensure that they are not selected when adding an item to the cart as well as selecting NO THANKS button when queried about adding them. I completely uninstalled then reinstalled the app and it keeps happening. It is totally repeatable. The app forces me to have to delete protection plans from my shopping cart. Because of this I am afraid to use Alexa to make purchases because I don’t know what will be added automatically to my cart without my authorization.

Functionality

Cart Management

Negative

Functionality - Cart Management - Negative

### USER: Adds Protection Plans to cart even when told not to: The app adds multiple product protection plans to my shopping cart even when I ensure that they are not selected when adding an item to the cart as well as selecting NO THANKS button when queried about adding them. I completely uninstalled then reinstalled the app and it keeps happening. It is totally repeatable. The app forces me to have to delete protection plans from my shopping cart. Because of this I am afraid to use Alexa to make purchases because I don’t know what will be added automatically to my cart without my authorization. ### ASSISTANT: Functionality - Cart Management - Negative )))

### Review: title: Adds Protection Plans to cart even when told not to, content: The app adds multiple product protection plans to my shopping cart even when I ensure that they are not selected when adding an item to the cart as well as selecting NO THANKS button when queried about adding them. I completely uninstalled then reinstalled the app and it keeps happening. It is totally repeatable. The app forces me to have to delete protection plans from my shopping cart. Because of this I am afraid to use Alexa to make purchases because I don’t know what will be added automatically to my cart without my authorization. ### Analysis: categories: Functionality, aspects: Cart Management, sentiments: Negative )))

### Review: title: Adds Protection Plans to cart even when told not to, content: The app adds multiple product protection plans to my shopping cart even when I ensure that they are not selected when adding an item to the cart as well as selecting NO THANKS button when queried about adding them. I completely uninstalled then reinstalled the app and it keeps happening. It is totally repeatable. The app forces me to have to delete protection plans from my shopping cart. Because of this I am afraid to use Alexa to make purchases because I don’t know what will be added automatically to my cart without my authorization. ### Analysis: categories: (Functionality) aspects: (Cart Management) sentiments: (Negative) )))

Ridiculous & On-going Pop-up Suggestions/Tips

Update: DELETING APP! Issue below continues and I will shop elsewhere! These pop ups really disrupt the shopping experience! Breaks your train if thought and what you were looking for—so fine, you won’t stop, so I will, buying elsewhere! , , We are all different—we think and sequence differently. STOP TELLING ME HOW TO DO THINGS—stupid pop up short cuts suggestions every time I do something—it disrupts the shopping experience. As a person with disabilities, it’s rude and insensitive for you to constantly remind me there is a way you want me to do things. Once is fine, but every time is like a pushy parent! Thanks for being the bully Amazon—so much for your sensitivity ads that you are open and accepting. Do you tell the deaf guy in your ads to listen differently? and do you constantly drop him tips in the same manner, with pop-ups? (You get my point!) Mind your own business—one reminder is enough—or there are other places I can shop! The passive aggressiveness is over the top! As well as your sneaky tactics of putting things on shopping lists I didn’t put there! (Must be a new MBA in Marketing trying to kiss up to management that he/she/they are increasing sales!) JUST STOP!!

User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, User Interface

Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions

negative, negative, negative, negative, negative, negative, negative, negative, negative, negative

User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative

### USER: Ridiculous & On-going Pop-up Suggestions/Tips: Update: DELETING APP! Issue below continues and I will shop elsewhere! These pop ups really disrupt the shopping experience! Breaks your train if thought and what you were looking for—so fine, you won’t stop, so I will, buying elsewhere! , , We are all different—we think and sequence differently. STOP TELLING ME HOW TO DO THINGS—stupid pop up short cuts suggestions every time I do something—it disrupts the shopping experience. As a person with disabilities, it’s rude and insensitive for you to constantly remind me there is a way you want me to do things. Once is fine, but every time is like a pushy parent! Thanks for being the bully Amazon—so much for your sensitivity ads that you are open and accepting. Do you tell the deaf guy in your ads to listen differently? and do you constantly drop him tips in the same manner, with pop-ups? (You get my point!) Mind your own business—one reminder is enough—or there are other places I can shop! The passive aggressiveness is over the top! As well as your sneaky tactics of putting things on shopping lists I didn’t put there! (Must be a new MBA in Marketing trying to kiss up to management that he/she/they are increasing sales!) JUST STOP!! ### ASSISTANT: User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative, User Interface - Pop-up Suggestions - negative )))

### Review: title: Ridiculous & On-going Pop-up Suggestions/Tips, content: Update: DELETING APP! Issue below continues and I will shop elsewhere! These pop ups really disrupt the shopping experience! Breaks your train if thought and what you were looking for—so fine, you won’t stop, so I will, buying elsewhere! , , We are all different—we think and sequence differently. STOP TELLING ME HOW TO DO THINGS—stupid pop up short cuts suggestions every time I do something—it disrupts the shopping experience. As a person with disabilities, it’s rude and insensitive for you to constantly remind me there is a way you want me to do things. Once is fine, but every time is like a pushy parent! Thanks for being the bully Amazon—so much for your sensitivity ads that you are open and accepting. Do you tell the deaf guy in your ads to listen differently? and do you constantly drop him tips in the same manner, with pop-ups? (You get my point!) Mind your own business—one reminder is enough—or there are other places I can shop! The passive aggressiveness is over the top! As well as your sneaky tactics of putting things on shopping lists I didn’t put there! (Must be a new MBA in Marketing trying to kiss up to management that he/she/they are increasing sales!) JUST STOP!! ### Analysis: categories: User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, aspects: Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, sentiments: negative, negative, negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: Ridiculous & On-going Pop-up Suggestions/Tips, content: Update: DELETING APP! Issue below continues and I will shop elsewhere! These pop ups really disrupt the shopping experience! Breaks your train if thought and what you were looking for—so fine, you won’t stop, so I will, buying elsewhere! , , We are all different—we think and sequence differently. STOP TELLING ME HOW TO DO THINGS—stupid pop up short cuts suggestions every time I do something—it disrupts the shopping experience. As a person with disabilities, it’s rude and insensitive for you to constantly remind me there is a way you want me to do things. Once is fine, but every time is like a pushy parent! Thanks for being the bully Amazon—so much for your sensitivity ads that you are open and accepting. Do you tell the deaf guy in your ads to listen differently? and do you constantly drop him tips in the same manner, with pop-ups? (You get my point!) Mind your own business—one reminder is enough—or there are other places I can shop! The passive aggressiveness is over the top! As well as your sneaky tactics of putting things on shopping lists I didn’t put there! (Must be a new MBA in Marketing trying to kiss up to management that he/she/they are increasing sales!) JUST STOP!! ### Analysis: categories: (User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, User Interface, User Interface) aspects: (Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions, Pop-up Suggestions) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative, negative, negative) )))

Payment Revision

This app is probably the worst app I have downloaded to buy something online. But who am I to judge. Recently, I’ve been wanting to buy some pencils. So I ordered them and put in my billing information. But every time on the day that the pencils are supposed to come in, the app constantly says that I need to revise my payment method. So I’ve been doing that. But every time I leave the app for about 5 seconds, it still says that I need to revise my payment method, even though I just did. I literally have no idea how to fix this. I just want my pencils but it keeps saying that I need to revise my payment method EVERY TIME. If there is a way to fix it, then hurry up and tell me because this is getting on my EVERLASTING nerve.

Payment

Payment Method

negative

Payment - Payment Method - negative

### USER: Payment Revision: This app is probably the worst app I have downloaded to buy something online. But who am I to judge. Recently, I’ve been wanting to buy some pencils. So I ordered them and put in my billing information. But every time on the day that the pencils are supposed to come in, the app constantly says that I need to revise my payment method. So I’ve been doing that. But every time I leave the app for about 5 seconds, it still says that I need to revise my payment method, even though I just did. I literally have no idea how to fix this. I just want my pencils but it keeps saying that I need to revise my payment method EVERY TIME. If there is a way to fix it, then hurry up and tell me because this is getting on my EVERLASTING nerve. ### ASSISTANT: Payment - Payment Method - negative )))

### Review: title: Payment Revision, content: This app is probably the worst app I have downloaded to buy something online. But who am I to judge. Recently, I’ve been wanting to buy some pencils. So I ordered them and put in my billing information. But every time on the day that the pencils are supposed to come in, the app constantly says that I need to revise my payment method. So I’ve been doing that. But every time I leave the app for about 5 seconds, it still says that I need to revise my payment method, even though I just did. I literally have no idea how to fix this. I just want my pencils but it keeps saying that I need to revise my payment method EVERY TIME. If there is a way to fix it, then hurry up and tell me because this is getting on my EVERLASTING nerve. ### Analysis: categories: Payment, aspects: Payment Method, sentiments: negative )))

### Review: title: Payment Revision, content: This app is probably the worst app I have downloaded to buy something online. But who am I to judge. Recently, I’ve been wanting to buy some pencils. So I ordered them and put in my billing information. But every time on the day that the pencils are supposed to come in, the app constantly says that I need to revise my payment method. So I’ve been doing that. But every time I leave the app for about 5 seconds, it still says that I need to revise my payment method, even though I just did. I literally have no idea how to fix this. I just want my pencils but it keeps saying that I need to revise my payment method EVERY TIME. If there is a way to fix it, then hurry up and tell me because this is getting on my EVERLASTING nerve. ### Analysis: categories: (Payment) aspects: (Payment Method) sentiments: (negative) )))

Awful lately.

Every time I place an order lately, they want me to pay for shipping 2-3 times in a row or they refuse to send my item. They’ll give me an expected delivery date, I’ll speak with associates who will tell me that everything is paid for and that the item is in “advanced shipping processing” and then the very next morning, I’ll get a notification that I need to pay AGAIN and I’ll get paired with this very rude associate who tells me that I’m lying about which card I use, if it was authorized or not. Everything from the customer service to the whole “pay for shipping three times” ordeal is absurd. It didn’t used to be like this. Y’all are tryna squeeze more money out of people by doing this. It’s stealing from your customers.

Delivery, Customer Service

Shipping, Customer Service

negative, negative

Delivery - Shipping - negative, Customer Service - Customer Service - negative

### USER: Awful lately.: Every time I place an order lately, they want me to pay for shipping 2-3 times in a row or they refuse to send my item. They’ll give me an expected delivery date, I’ll speak with associates who will tell me that everything is paid for and that the item is in “advanced shipping processing” and then the very next morning, I’ll get a notification that I need to pay AGAIN and I’ll get paired with this very rude associate who tells me that I’m lying about which card I use, if it was authorized or not. Everything from the customer service to the whole “pay for shipping three times” ordeal is absurd. It didn’t used to be like this. Y’all are tryna squeeze more money out of people by doing this. It’s stealing from your customers. ### ASSISTANT: Delivery - Shipping - negative, Customer Service - Customer Service - negative )))

### Review: title: Awful lately., content: Every time I place an order lately, they want me to pay for shipping 2-3 times in a row or they refuse to send my item. They’ll give me an expected delivery date, I’ll speak with associates who will tell me that everything is paid for and that the item is in “advanced shipping processing” and then the very next morning, I’ll get a notification that I need to pay AGAIN and I’ll get paired with this very rude associate who tells me that I’m lying about which card I use, if it was authorized or not. Everything from the customer service to the whole “pay for shipping three times” ordeal is absurd. It didn’t used to be like this. Y’all are tryna squeeze more money out of people by doing this. It’s stealing from your customers. ### Analysis: categories: Delivery, Customer Service, aspects: Shipping, Customer Service, sentiments: negative, negative )))

### Review: title: Awful lately., content: Every time I place an order lately, they want me to pay for shipping 2-3 times in a row or they refuse to send my item. They’ll give me an expected delivery date, I’ll speak with associates who will tell me that everything is paid for and that the item is in “advanced shipping processing” and then the very next morning, I’ll get a notification that I need to pay AGAIN and I’ll get paired with this very rude associate who tells me that I’m lying about which card I use, if it was authorized or not. Everything from the customer service to the whole “pay for shipping three times” ordeal is absurd. It didn’t used to be like this. Y’all are tryna squeeze more money out of people by doing this. It’s stealing from your customers. ### Analysis: categories: (Delivery, Customer Service) aspects: (Shipping, Customer Service) sentiments: (negative, negative) )))

Update made app user-unfriendly

There was a fantastic feature that allowed you to add an item to your list through press-and-hold functionality. Doing the same to an item already in your list would allow you to move it to a different list or remove it altogether. Along with that, your list was shown at the bottom of the screen for ease of use. , , The most recent update removed both of those, in order to promote their “heart” function. (Your lists are still there, but if you accidentally hid the list from view at the bottom, you can only bring it back through press-and-hold on an item, which is gone. Soooo.... Yeah.), , This update eliminated the single most useful functionality of the app, changing the whole thing into a frustrating, time consuming bundle of annoyance.

UI, UI, Features

Press-and-hold functionality, Lists at the bottom of the screen, Heart function

negative, negative, negative

UI - Press-and-hold functionality - negative, UI - Lists at the bottom of the screen - negative, Features - Heart function - negative

### USER: Update made app user-unfriendly: There was a fantastic feature that allowed you to add an item to your list through press-and-hold functionality. Doing the same to an item already in your list would allow you to move it to a different list or remove it altogether. Along with that, your list was shown at the bottom of the screen for ease of use. , , The most recent update removed both of those, in order to promote their “heart” function. (Your lists are still there, but if you accidentally hid the list from view at the bottom, you can only bring it back through press-and-hold on an item, which is gone. Soooo.... Yeah.), , This update eliminated the single most useful functionality of the app, changing the whole thing into a frustrating, time consuming bundle of annoyance. ### ASSISTANT: UI - Press-and-hold functionality - negative, UI - Lists at the bottom of the screen - negative, Features - Heart function - negative )))

### Review: title: Update made app user-unfriendly, content: There was a fantastic feature that allowed you to add an item to your list through press-and-hold functionality. Doing the same to an item already in your list would allow you to move it to a different list or remove it altogether. Along with that, your list was shown at the bottom of the screen for ease of use. , , The most recent update removed both of those, in order to promote their “heart” function. (Your lists are still there, but if you accidentally hid the list from view at the bottom, you can only bring it back through press-and-hold on an item, which is gone. Soooo.... Yeah.), , This update eliminated the single most useful functionality of the app, changing the whole thing into a frustrating, time consuming bundle of annoyance. ### Analysis: categories: UI, UI, Features, aspects: Press-and-hold functionality, Lists at the bottom of the screen, Heart function, sentiments: negative, negative, negative )))

### Review: title: Update made app user-unfriendly, content: There was a fantastic feature that allowed you to add an item to your list through press-and-hold functionality. Doing the same to an item already in your list would allow you to move it to a different list or remove it altogether. Along with that, your list was shown at the bottom of the screen for ease of use. , , The most recent update removed both of those, in order to promote their “heart” function. (Your lists are still there, but if you accidentally hid the list from view at the bottom, you can only bring it back through press-and-hold on an item, which is gone. Soooo.... Yeah.), , This update eliminated the single most useful functionality of the app, changing the whole thing into a frustrating, time consuming bundle of annoyance. ### Analysis: categories: (UI, UI, Features) aspects: (Press-and-hold functionality, Lists at the bottom of the screen, Heart function) sentiments: (negative, negative, negative) )))

Frustrating

I have been using this app for a couple of year now and everything was going fine until this year. I have tried to order twice and I haven’t received either or the packages. The first time I got a full refund but the second time they told me I got a refund and never actually gave me my money back. I tried telling customer service but I don’t think they believe me and i don’t know why. They told me I got my refund back but when you look at my gift card balance it’s 0. I haven’t ordered anything since I placed that order so I don’t know where the money went. I have been having such a hard time trying to communicate my problem to them but they just don’t seem to understand or want to believe me. I also tried sending them screenshots to show them I wasn’t lying but the email they gave me didn’t work. Then they said they would give me a $5 gifts card and I never got it either. This app has been frustrating me so much lately. I just want my packages.

Customer Service, Customer Service, Refund

Communication, Helpfulness, Availability

negative, negative, negative

Customer Service - Communication - negative, Customer Service - Helpfulness - negative, Refund - Availability - negative,

### USER: Frustrating: I have been using this app for a couple of year now and everything was going fine until this year. I have tried to order twice and I haven’t received either or the packages. The first time I got a full refund but the second time they told me I got a refund and never actually gave me my money back. I tried telling customer service but I don’t think they believe me and i don’t know why. They told me I got my refund back but when you look at my gift card balance it’s 0. I haven’t ordered anything since I placed that order so I don’t know where the money went. I have been having such a hard time trying to communicate my problem to them but they just don’t seem to understand or want to believe me. I also tried sending them screenshots to show them I wasn’t lying but the email they gave me didn’t work. Then they said they would give me a $5 gifts card and I never got it either. This app has been frustrating me so much lately. I just want my packages. ### ASSISTANT: Customer Service - Communication - negative, Customer Service - Helpfulness - negative, Refund - Availability - negative, )))

### Review: title: Frustrating, content: I have been using this app for a couple of year now and everything was going fine until this year. I have tried to order twice and I haven’t received either or the packages. The first time I got a full refund but the second time they told me I got a refund and never actually gave me my money back. I tried telling customer service but I don’t think they believe me and i don’t know why. They told me I got my refund back but when you look at my gift card balance it’s 0. I haven’t ordered anything since I placed that order so I don’t know where the money went. I have been having such a hard time trying to communicate my problem to them but they just don’t seem to understand or want to believe me. I also tried sending them screenshots to show them I wasn’t lying but the email they gave me didn’t work. Then they said they would give me a $5 gifts card and I never got it either. This app has been frustrating me so much lately. I just want my packages. ### Analysis: categories: Customer Service, Customer Service, Refund, aspects: Communication, Helpfulness, Availability, sentiments: negative, negative, negative )))

### Review: title: Frustrating, content: I have been using this app for a couple of year now and everything was going fine until this year. I have tried to order twice and I haven’t received either or the packages. The first time I got a full refund but the second time they told me I got a refund and never actually gave me my money back. I tried telling customer service but I don’t think they believe me and i don’t know why. They told me I got my refund back but when you look at my gift card balance it’s 0. I haven’t ordered anything since I placed that order so I don’t know where the money went. I have been having such a hard time trying to communicate my problem to them but they just don’t seem to understand or want to believe me. I also tried sending them screenshots to show them I wasn’t lying but the email they gave me didn’t work. Then they said they would give me a $5 gifts card and I never got it either. This app has been frustrating me so much lately. I just want my packages. ### Analysis: categories: (Customer Service, Customer Service, Refund) aspects: (Communication, Helpfulness, Availability) sentiments: (negative, negative, negative) )))

Only worth it if you pay for Prime…

For some people maybe it’s okay. But personally, I despise being forced to pay a minimum amount, more than I want to btw, in order to get free shipping when I only want to buy one item. UNLESS you PAY FOR PRIME. (Which ultimately means you have to spend more. Also you don’t get deliveries quicker unless, again, you pay for prime.) Also, I have yet to find anything that is a bargain really. Nearly everything I have searched for I’ve found elsewhere for less. Also the search engine leaves much to be desired. I guess if you want to pay more it might be worth it. But considering that other, um, websites/apps let you pay for one item and get free shipping from the seller, I don’t find it worth the trouble.

Shopping, Shopping, Shopping, Functionality

Shipping, Free Shipping, Prices, Search Engine

negative, negative, negative, negative

Shopping - Shipping - negative, Shopping - Free Shipping - negative, Shopping - Prices - negative, Functionality - Search Engine - negative

### USER: Only worth it if you pay for Prime…: For some people maybe it’s okay. But personally, I despise being forced to pay a minimum amount, more than I want to btw, in order to get free shipping when I only want to buy one item. UNLESS you PAY FOR PRIME. (Which ultimately means you have to spend more. Also you don’t get deliveries quicker unless, again, you pay for prime.) Also, I have yet to find anything that is a bargain really. Nearly everything I have searched for I’ve found elsewhere for less. Also the search engine leaves much to be desired. I guess if you want to pay more it might be worth it. But considering that other, um, websites/apps let you pay for one item and get free shipping from the seller, I don’t find it worth the trouble. ### ASSISTANT: Shopping - Shipping - negative, Shopping - Free Shipping - negative, Shopping - Prices - negative, Functionality - Search Engine - negative )))

### Review: title: Only worth it if you pay for Prime…, content: For some people maybe it’s okay. But personally, I despise being forced to pay a minimum amount, more than I want to btw, in order to get free shipping when I only want to buy one item. UNLESS you PAY FOR PRIME. (Which ultimately means you have to spend more. Also you don’t get deliveries quicker unless, again, you pay for prime.) Also, I have yet to find anything that is a bargain really. Nearly everything I have searched for I’ve found elsewhere for less. Also the search engine leaves much to be desired. I guess if you want to pay more it might be worth it. But considering that other, um, websites/apps let you pay for one item and get free shipping from the seller, I don’t find it worth the trouble. ### Analysis: categories: Shopping, Shopping, Shopping, Functionality, aspects: Shipping, Free Shipping, Prices, Search Engine, sentiments: negative, negative, negative, negative )))

### Review: title: Only worth it if you pay for Prime…, content: For some people maybe it’s okay. But personally, I despise being forced to pay a minimum amount, more than I want to btw, in order to get free shipping when I only want to buy one item. UNLESS you PAY FOR PRIME. (Which ultimately means you have to spend more. Also you don’t get deliveries quicker unless, again, you pay for prime.) Also, I have yet to find anything that is a bargain really. Nearly everything I have searched for I’ve found elsewhere for less. Also the search engine leaves much to be desired. I guess if you want to pay more it might be worth it. But considering that other, um, websites/apps let you pay for one item and get free shipping from the seller, I don’t find it worth the trouble. ### Analysis: categories: (Shopping, Shopping, Shopping, Functionality) aspects: (Shipping, Free Shipping, Prices, Search Engine) sentiments: (negative, negative, negative, negative) )))

Reconsider Prime use in the Future

It’s honestly getting someone to help when you’re in dire need for an item. You get email, text and push notifications that an item arrives but check literally a minute later and there is absolutely nothing in the mailbox. I talked to CSR and they weren’t the least bit of help, considering they sounded like they were from Manila and using an American name to adapt., , I work nights from home. So, it was supposed to be convenient for me. Lately, it’s been very touch and go. They also do not make it easy to change the prime plan to add family members for shipping capabilities.

Support, Shipping, Account

Helpfulness, Reliability, Family Sharing

negative, negative, neutral

Support Helpfulness - negative, Shipping - Reliability - negative, Account - Family Sharing - neutral

### USER: Reconsider Prime use in the Future: It’s honestly getting someone to help when you’re in dire need for an item. You get email, text and push notifications that an item arrives but check literally a minute later and there is absolutely nothing in the mailbox. I talked to CSR and they weren’t the least bit of help, considering they sounded like they were from Manila and using an American name to adapt., , I work nights from home. So, it was supposed to be convenient for me. Lately, it’s been very touch and go. They also do not make it easy to change the prime plan to add family members for shipping capabilities. ### ASSISTANT: Support Helpfulness - negative, Shipping - Reliability - negative, Account - Family Sharing - neutral )))

### Review: title: Reconsider Prime use in the Future, content: It’s honestly getting someone to help when you’re in dire need for an item. You get email, text and push notifications that an item arrives but check literally a minute later and there is absolutely nothing in the mailbox. I talked to CSR and they weren’t the least bit of help, considering they sounded like they were from Manila and using an American name to adapt., , I work nights from home. So, it was supposed to be convenient for me. Lately, it’s been very touch and go. They also do not make it easy to change the prime plan to add family members for shipping capabilities. ### Analysis: categories: Support, Shipping, Account, aspects: Helpfulness, Reliability, Family Sharing, sentiments: negative, negative, neutral )))

### Review: title: Reconsider Prime use in the Future, content: It’s honestly getting someone to help when you’re in dire need for an item. You get email, text and push notifications that an item arrives but check literally a minute later and there is absolutely nothing in the mailbox. I talked to CSR and they weren’t the least bit of help, considering they sounded like they were from Manila and using an American name to adapt., , I work nights from home. So, it was supposed to be convenient for me. Lately, it’s been very touch and go. They also do not make it easy to change the prime plan to add family members for shipping capabilities. ### Analysis: categories: ( Support, Shipping, Account) aspects: (Helpfulness, Reliability, Family Sharing) sentiments: (negative, negative, neutral) )))

Back button doesn’t work as expected. No sorting anymore.

Update: When scrolling down then entering product and click “back” it brings back to the top of the list, making you scroll again . , , Thanks for actuality listening and bringing back normal review depiction. However I do not see sorting option. not using it too often, but sometimes it’s helpful., ————————-, Not sure why easy to see review stars replaced by number , but it is way harder for human brain comprehend the number rather than visual representation of rating in a depiction of the filled stars. Now it is way harder to compare products with just a glance. Why is this done ? It will make bad products to have more sales in turn bringing bed experience to us - customers. What do I not see here ?

UI, UI, UI, UI, UI

Back button, Sorting, Review depiction, Review representation, Stars

negative, negative, positive, negative, negative

UI - Back button - negative, UI - Sorting - negative, UI - Review depiction - positive, UI - Review representation - negative, UI - Stars - negative

### USER: Back button doesn’t work as expected. No sorting anymore.: Update: When scrolling down then entering product and click “back” it brings back to the top of the list, making you scroll again . , , Thanks for actuality listening and bringing back normal review depiction. However I do not see sorting option. not using it too often, but sometimes it’s helpful., ————————-, Not sure why easy to see review stars replaced by number , but it is way harder for human brain comprehend the number rather than visual representation of rating in a depiction of the filled stars. Now it is way harder to compare products with just a glance. Why is this done ? It will make bad products to have more sales in turn bringing bed experience to us - customers. What do I not see here ? ### ASSISTANT: UI - Back button - negative, UI - Sorting - negative, UI - Review depiction - positive, UI - Review representation - negative, UI - Stars - negative )))

### Review: title: Back button doesn’t work as expected. No sorting anymore., content: Update: When scrolling down then entering product and click “back” it brings back to the top of the list, making you scroll again . , , Thanks for actuality listening and bringing back normal review depiction. However I do not see sorting option. not using it too often, but sometimes it’s helpful., ————————-, Not sure why easy to see review stars replaced by number , but it is way harder for human brain comprehend the number rather than visual representation of rating in a depiction of the filled stars. Now it is way harder to compare products with just a glance. Why is this done ? It will make bad products to have more sales in turn bringing bed experience to us - customers. What do I not see here ? ### Analysis: categories: UI, UI, UI, UI, UI, aspects: Back button, Sorting, Review depiction, Review representation, Stars, sentiments: negative, negative, positive, negative, negative )))

### Review: title: Back button doesn’t work as expected. No sorting anymore., content: Update: When scrolling down then entering product and click “back” it brings back to the top of the list, making you scroll again . , , Thanks for actuality listening and bringing back normal review depiction. However I do not see sorting option. not using it too often, but sometimes it’s helpful., ————————-, Not sure why easy to see review stars replaced by number , but it is way harder for human brain comprehend the number rather than visual representation of rating in a depiction of the filled stars. Now it is way harder to compare products with just a glance. Why is this done ? It will make bad products to have more sales in turn bringing bed experience to us - customers. What do I not see here ? ### Analysis: categories: (UI, UI, UI, UI, UI) aspects: (Back button, Sorting, Review depiction, Review representation, Stars) sentiments: (negative, negative, positive, negative, negative) )))

It’s ok

I use the website but it said if I try the app I get 30$ split into two 15$ but only got one. Asked support but it would be to much effort for me to maybe get that 15$ it said I’d get they also tried to get my phone number after I said I didn’t want their help any more and that it was fine , It seems it it try’s to trick you into subscribing by putting it on it automatically also it’s filter isn’t the best. , , Update: I bought something that’s over 200 and had to return it but for some reason they won’t pick it up. I’ve talked to customer service but they just say the same thing over and over and won’t fix it. They just say they will reschedule the pick up but that doesnt do much as they just don’t pick it up. Then I ask to extend the return date and they say they can then say the can’t. , They barely understand English

App, App, App, App, App, App

Website, Reward, Subscription, Filter, Returns, Customer Service

Negative, Negative, Negative, Negative, Negative, Negative

App - Website - Negative, App - Reward - Negative, App - Subscription - Negative, App - Filter - Negative, App - Returns - Negative, App - Customer Service - Negative

### USER: It’s ok: I use the website but it said if I try the app I get 30$ split into two 15$ but only got one. Asked support but it would be to much effort for me to maybe get that 15$ it said I’d get they also tried to get my phone number after I said I didn’t want their help any more and that it was fine , It seems it it try’s to trick you into subscribing by putting it on it automatically also it’s filter isn’t the best. , , Update: I bought something that’s over 200 and had to return it but for some reason they won’t pick it up. I’ve talked to customer service but they just say the same thing over and over and won’t fix it. They just say they will reschedule the pick up but that doesnt do much as they just don’t pick it up. Then I ask to extend the return date and they say they can then say the can’t. , They barely understand English ### ASSISTANT: App - Website - Negative, App - Reward - Negative, App - Subscription - Negative, App - Filter - Negative, App - Returns - Negative, App - Customer Service - Negative )))

### Review: title: It’s ok, content: I use the website but it said if I try the app I get 30$ split into two 15$ but only got one. Asked support but it would be to much effort for me to maybe get that 15$ it said I’d get they also tried to get my phone number after I said I didn’t want their help any more and that it was fine , It seems it it try’s to trick you into subscribing by putting it on it automatically also it’s filter isn’t the best. , , Update: I bought something that’s over 200 and had to return it but for some reason they won’t pick it up. I’ve talked to customer service but they just say the same thing over and over and won’t fix it. They just say they will reschedule the pick up but that doesnt do much as they just don’t pick it up. Then I ask to extend the return date and they say they can then say the can’t. , They barely understand English ### Analysis: categories: App, App, App, App, App, App, aspects: Website, Reward, Subscription, Filter, Returns, Customer Service, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: It’s ok, content: I use the website but it said if I try the app I get 30$ split into two 15$ but only got one. Asked support but it would be to much effort for me to maybe get that 15$ it said I’d get they also tried to get my phone number after I said I didn’t want their help any more and that it was fine , It seems it it try’s to trick you into subscribing by putting it on it automatically also it’s filter isn’t the best. , , Update: I bought something that’s over 200 and had to return it but for some reason they won’t pick it up. I’ve talked to customer service but they just say the same thing over and over and won’t fix it. They just say they will reschedule the pick up but that doesnt do much as they just don’t pick it up. Then I ask to extend the return date and they say they can then say the can’t. , They barely understand English ### Analysis: categories: (App, App, App, App, App, App) aspects: (Website, Reward, Subscription, Filter, Returns, Customer Service) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

So frustrating!!

This app used to be great. Seems to get worse with each update. Really miss the infinite scroll search instead of clicking “next.” On several occasions while searching for something, no matter what page I’m on, it will randomly take me back to the first page and undo any filters I’ve set. It’s done this for quite a while now. FIX THIS. Now with the latest update, sometimes when I click on something to view it and want to swipe through photos of a product, the page will just go completely blank and won’t show anything until I hit “back” and it brings me back to the search results. It’s infuriating and no one seems to be working on fixing any of the bugs even though numerous people have written reviews about the app doing the same things.

App, App, App, App, App

Functionality, Design, Search, Responsiveness, Developer Responsiveness

Negative, Negative, Negative, Negative, Negative

App - Functionality - Negative, App - Design - Negative, App - Search - Negative, App - Responsiveness - Negative, App - Developer Responsiveness - Negative

### USER: So frustrating!!: This app used to be great. Seems to get worse with each update. Really miss the infinite scroll search instead of clicking “next.” On several occasions while searching for something, no matter what page I’m on, it will randomly take me back to the first page and undo any filters I’ve set. It’s done this for quite a while now. FIX THIS. Now with the latest update, sometimes when I click on something to view it and want to swipe through photos of a product, the page will just go completely blank and won’t show anything until I hit “back” and it brings me back to the search results. It’s infuriating and no one seems to be working on fixing any of the bugs even though numerous people have written reviews about the app doing the same things. ### ASSISTANT: App - Functionality - Negative, App - Design - Negative, App - Search - Negative, App - Responsiveness - Negative, App - Developer Responsiveness - Negative )))

### Review: title: So frustrating!!, content: This app used to be great. Seems to get worse with each update. Really miss the infinite scroll search instead of clicking “next.” On several occasions while searching for something, no matter what page I’m on, it will randomly take me back to the first page and undo any filters I’ve set. It’s done this for quite a while now. FIX THIS. Now with the latest update, sometimes when I click on something to view it and want to swipe through photos of a product, the page will just go completely blank and won’t show anything until I hit “back” and it brings me back to the search results. It’s infuriating and no one seems to be working on fixing any of the bugs even though numerous people have written reviews about the app doing the same things. ### Analysis: categories: App, App, App, App, App, aspects: Functionality, Design, Search, Responsiveness, Developer Responsiveness, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: So frustrating!!, content: This app used to be great. Seems to get worse with each update. Really miss the infinite scroll search instead of clicking “next.” On several occasions while searching for something, no matter what page I’m on, it will randomly take me back to the first page and undo any filters I’ve set. It’s done this for quite a while now. FIX THIS. Now with the latest update, sometimes when I click on something to view it and want to swipe through photos of a product, the page will just go completely blank and won’t show anything until I hit “back” and it brings me back to the search results. It’s infuriating and no one seems to be working on fixing any of the bugs even though numerous people have written reviews about the app doing the same things. ### Analysis: categories: (App, App, App, App, App) aspects: (Functionality, Design, Search, Responsiveness, Developer Responsiveness) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

bring back cart selection

They got rid of the cart selection checkout feature a few days ago. I’ve been a prime member for 5+ years, so my lists and save for laters are a complete mess by now. The cart selection feature added a few months ago was a complete game changer. I’m someone who always has 30+ items sitting in my cart. The cart selection feature was really helpful when I really need to order a few certain items while I’m still debating on the others. Now, I’m back to decision paralysis and not wanting to make orders because my cart is so overwhelming but I don’t want to lose anything in it either. BRING BACK CART SELECTION!!

feature.usability, feature.usability

cart selection, cart selection

negative, positive

feature.usability cart selection - negative, feature.usability - cart selection - positive

### USER: bring back cart selection: They got rid of the cart selection checkout feature a few days ago. I’ve been a prime member for 5+ years, so my lists and save for laters are a complete mess by now. The cart selection feature added a few months ago was a complete game changer. I’m someone who always has 30+ items sitting in my cart. The cart selection feature was really helpful when I really need to order a few certain items while I’m still debating on the others. Now, I’m back to decision paralysis and not wanting to make orders because my cart is so overwhelming but I don’t want to lose anything in it either. BRING BACK CART SELECTION!! ### ASSISTANT: feature.usability cart selection - negative, feature.usability - cart selection - positive )))

### Review: title: bring back cart selection, content: They got rid of the cart selection checkout feature a few days ago. I’ve been a prime member for 5+ years, so my lists and save for laters are a complete mess by now. The cart selection feature added a few months ago was a complete game changer. I’m someone who always has 30+ items sitting in my cart. The cart selection feature was really helpful when I really need to order a few certain items while I’m still debating on the others. Now, I’m back to decision paralysis and not wanting to make orders because my cart is so overwhelming but I don’t want to lose anything in it either. BRING BACK CART SELECTION!! ### Analysis: categories: feature.usability, feature.usability, aspects: cart selection, cart selection, sentiments: negative, positive )))

### Review: title: bring back cart selection, content: They got rid of the cart selection checkout feature a few days ago. I’ve been a prime member for 5+ years, so my lists and save for laters are a complete mess by now. The cart selection feature added a few months ago was a complete game changer. I’m someone who always has 30+ items sitting in my cart. The cart selection feature was really helpful when I really need to order a few certain items while I’m still debating on the others. Now, I’m back to decision paralysis and not wanting to make orders because my cart is so overwhelming but I don’t want to lose anything in it either. BRING BACK CART SELECTION!! ### Analysis: categories: ( feature.usability, feature.usability) aspects: (cart selection, cart selection) sentiments: (negative, positive) )))

Blocks music. Poor app. No Dark mode. Many problems.

[Update 11/29] Auto PIP for Ads! Get rid of those now!! Opening app is blocking my music from playing. Unusuable. This app still acts like it did 5 years ago. Very few improvements over the years. Just incremental, although some for the worse (lists). It is still easier to use desktop site. Way too many buttons on a product page. Lots of wasted space. Doesn’t always save my payment options. NO DARK MODE! I get blinded anytime I open it up now. Filtering is too complicated. No global list search, just individual. No way to reset list value when added. It is very time consuming just to find total cost, including shipping, of previous orders. All deals only sometimes shows up. Problem when Black Friday season ...I’m sure there is more but that’s enough for now

App Features, App Usability, App Performance, App Features, App Aesthetics, App Features, App Features, App Performance, App Features, App Performance

Dark mode, Overall functionality, Loading time, Payment options, Brightness, Filtering, Search functionality, Time efficiency, Order information, Deals availability

Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative

App Features - Dark mode - Negative, App Usability - Overall functionality - Negative, App Performance - Loading time - Negative, App Features - Payment options - Negative, App Aesthetics - Brightness - Negative, App Features - Filtering - Negative, App Features - Search functionality - Negative, App Performance - Time efficiency - Negative, App Features - Order information - Negative, App Performance - Deals availability - Negative

### USER: Blocks music. Poor app. No Dark mode. Many problems.: [Update 11/29] Auto PIP for Ads! Get rid of those now!! Opening app is blocking my music from playing. Unusuable. This app still acts like it did 5 years ago. Very few improvements over the years. Just incremental, although some for the worse (lists). It is still easier to use desktop site. Way too many buttons on a product page. Lots of wasted space. Doesn’t always save my payment options. NO DARK MODE! I get blinded anytime I open it up now. Filtering is too complicated. No global list search, just individual. No way to reset list value when added. It is very time consuming just to find total cost, including shipping, of previous orders. All deals only sometimes shows up. Problem when Black Friday season ...I’m sure there is more but that’s enough for now ### ASSISTANT: App Features - Dark mode - Negative, App Usability - Overall functionality - Negative, App Performance - Loading time - Negative, App Features - Payment options - Negative, App Aesthetics - Brightness - Negative, App Features - Filtering - Negative, App Features - Search functionality - Negative, App Performance - Time efficiency - Negative, App Features - Order information - Negative, App Performance - Deals availability - Negative )))

### Review: title: Blocks music. Poor app. No Dark mode. Many problems., content: [Update 11/29] Auto PIP for Ads! Get rid of those now!! Opening app is blocking my music from playing. Unusuable. This app still acts like it did 5 years ago. Very few improvements over the years. Just incremental, although some for the worse (lists). It is still easier to use desktop site. Way too many buttons on a product page. Lots of wasted space. Doesn’t always save my payment options. NO DARK MODE! I get blinded anytime I open it up now. Filtering is too complicated. No global list search, just individual. No way to reset list value when added. It is very time consuming just to find total cost, including shipping, of previous orders. All deals only sometimes shows up. Problem when Black Friday season ...I’m sure there is more but that’s enough for now ### Analysis: categories: App Features, App Usability, App Performance, App Features, App Aesthetics, App Features, App Features, App Performance, App Features, App Performance, aspects: Dark mode, Overall functionality, Loading time, Payment options, Brightness, Filtering, Search functionality, Time efficiency, Order information, Deals availability, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Blocks music. Poor app. No Dark mode. Many problems., content: [Update 11/29] Auto PIP for Ads! Get rid of those now!! Opening app is blocking my music from playing. Unusuable. This app still acts like it did 5 years ago. Very few improvements over the years. Just incremental, although some for the worse (lists). It is still easier to use desktop site. Way too many buttons on a product page. Lots of wasted space. Doesn’t always save my payment options. NO DARK MODE! I get blinded anytime I open it up now. Filtering is too complicated. No global list search, just individual. No way to reset list value when added. It is very time consuming just to find total cost, including shipping, of previous orders. All deals only sometimes shows up. Problem when Black Friday season ...I’m sure there is more but that’s enough for now ### Analysis: categories: (App Features, App Usability, App Performance, App Features, App Aesthetics, App Features, App Features, App Performance, App Features, App Performance) aspects: (Dark mode, Overall functionality, Loading time, Payment options, Brightness, Filtering, Search functionality, Time efficiency, Order information, Deals availability) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Lost landscape mode on iPad Air2

Update: Newest update brought landscape mode back., , Really disappointed that the last update took away landscape mode on my iPad. I use a keyboard case so my iPad is in landscape mode the majority of the time. This update makes it inconvenient for me to use the app. There doesn't seem to be anywhere to submit questions or comments to the developers. I'd like to know if this was intentional or if it's a bug that will be fixed in a future update. If it was intentional I will uninstall and go back to doing my shopping at local brick and mortar stores.

Interface

Landscape mode

negative

Interface - Landscape mode - negative

### USER: Lost landscape mode on iPad Air2: Update: Newest update brought landscape mode back., , Really disappointed that the last update took away landscape mode on my iPad. I use a keyboard case so my iPad is in landscape mode the majority of the time. This update makes it inconvenient for me to use the app. There doesn't seem to be anywhere to submit questions or comments to the developers. I'd like to know if this was intentional or if it's a bug that will be fixed in a future update. If it was intentional I will uninstall and go back to doing my shopping at local brick and mortar stores. ### ASSISTANT: Interface - Landscape mode - negative )))

### Review: title: Lost landscape mode on iPad Air2, content: Update: Newest update brought landscape mode back., , Really disappointed that the last update took away landscape mode on my iPad. I use a keyboard case so my iPad is in landscape mode the majority of the time. This update makes it inconvenient for me to use the app. There doesn't seem to be anywhere to submit questions or comments to the developers. I'd like to know if this was intentional or if it's a bug that will be fixed in a future update. If it was intentional I will uninstall and go back to doing my shopping at local brick and mortar stores. ### Analysis: categories: Interface, aspects: Landscape mode, sentiments: negative )))

### Review: title: Lost landscape mode on iPad Air2, content: Update: Newest update brought landscape mode back., , Really disappointed that the last update took away landscape mode on my iPad. I use a keyboard case so my iPad is in landscape mode the majority of the time. This update makes it inconvenient for me to use the app. There doesn't seem to be anywhere to submit questions or comments to the developers. I'd like to know if this was intentional or if it's a bug that will be fixed in a future update. If it was intentional I will uninstall and go back to doing my shopping at local brick and mortar stores. ### Analysis: categories: (Interface) aspects: (Landscape mode) sentiments: (negative) )))

Ap not working correctly

Since a recent upgrade you can no longer see the various colors when ordering. In particular when attempting to view a pair of women’s athletic shoes and choosing a color other than the one showed in navy, no matter what selection I made the color remained navy. Ordering a watch band for my Apple Watch the same thing happened. Also attempting to order a different pair of athletic shoes I chose my size and color and pressed add to cart I a pop up box came up saying I had to choose a size to complete the order. Removed the ap and reinstalled but the same things occurred. Please fix the issues.

Functionality

Ordering Process

Negative

Functionality - Ordering Process - Negative

### USER: Ap not working correctly: Since a recent upgrade you can no longer see the various colors when ordering. In particular when attempting to view a pair of women’s athletic shoes and choosing a color other than the one showed in navy, no matter what selection I made the color remained navy. Ordering a watch band for my Apple Watch the same thing happened. Also attempting to order a different pair of athletic shoes I chose my size and color and pressed add to cart I a pop up box came up saying I had to choose a size to complete the order. Removed the ap and reinstalled but the same things occurred. Please fix the issues. ### ASSISTANT: Functionality - Ordering Process - Negative )))

### Review: title: Ap not working correctly, content: Since a recent upgrade you can no longer see the various colors when ordering. In particular when attempting to view a pair of women’s athletic shoes and choosing a color other than the one showed in navy, no matter what selection I made the color remained navy. Ordering a watch band for my Apple Watch the same thing happened. Also attempting to order a different pair of athletic shoes I chose my size and color and pressed add to cart I a pop up box came up saying I had to choose a size to complete the order. Removed the ap and reinstalled but the same things occurred. Please fix the issues. ### Analysis: categories: Functionality, aspects: Ordering Process, sentiments: Negative )))

### Review: title: Ap not working correctly, content: Since a recent upgrade you can no longer see the various colors when ordering. In particular when attempting to view a pair of women’s athletic shoes and choosing a color other than the one showed in navy, no matter what selection I made the color remained navy. Ordering a watch band for my Apple Watch the same thing happened. Also attempting to order a different pair of athletic shoes I chose my size and color and pressed add to cart I a pop up box came up saying I had to choose a size to complete the order. Removed the ap and reinstalled but the same things occurred. Please fix the issues. ### Analysis: categories: (Functionality) aspects: (Ordering Process) sentiments: (Negative) )))

Something’s wrong with the app

I’ve used the app for several years now without any problems but I’ve encountered one of late. Every time I go to check the status of an order I get the same something went wrong message (CS11) and it sends me back to the main page. It’s gotten to the point where I use the website almost exclusively. It’s so frustrating and there’s no way to report the issue from the app itself. Is anyone else getting this error? Please fix it as soon as possible. The app is so convenient for everything else. P.S. updating the app in the store didn’t help either.

App, App, App

Functionality, Convenience, Reporting

Negative, Positive, Negative

App - Functionality - Negative, App - Convenience - Positive, App - Reporting - Negative

### USER: Something’s wrong with the app: I’ve used the app for several years now without any problems but I’ve encountered one of late. Every time I go to check the status of an order I get the same something went wrong message (CS11) and it sends me back to the main page. It’s gotten to the point where I use the website almost exclusively. It’s so frustrating and there’s no way to report the issue from the app itself. Is anyone else getting this error? Please fix it as soon as possible. The app is so convenient for everything else. P.S. updating the app in the store didn’t help either. ### ASSISTANT: App - Functionality - Negative, App - Convenience - Positive, App - Reporting - Negative )))

### Review: title: Something’s wrong with the app, content: I’ve used the app for several years now without any problems but I’ve encountered one of late. Every time I go to check the status of an order I get the same something went wrong message (CS11) and it sends me back to the main page. It’s gotten to the point where I use the website almost exclusively. It’s so frustrating and there’s no way to report the issue from the app itself. Is anyone else getting this error? Please fix it as soon as possible. The app is so convenient for everything else. P.S. updating the app in the store didn’t help either. ### Analysis: categories: App, App, App, aspects: Functionality, Convenience, Reporting, sentiments: Negative, Positive, Negative )))

### Review: title: Something’s wrong with the app, content: I’ve used the app for several years now without any problems but I’ve encountered one of late. Every time I go to check the status of an order I get the same something went wrong message (CS11) and it sends me back to the main page. It’s gotten to the point where I use the website almost exclusively. It’s so frustrating and there’s no way to report the issue from the app itself. Is anyone else getting this error? Please fix it as soon as possible. The app is so convenient for everything else. P.S. updating the app in the store didn’t help either. ### Analysis: categories: (App, App, App) aspects: (Functionality, Convenience, Reporting) sentiments: (Negative, Positive, Negative) )))

All Hail The Kingdom of Glitch-y Wishlists!

Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem.

App, App, App, App, App

Delivery Service, Organization, Wishlist, Wishlist Functionality, Company

Positive, Positive, Negative, Negative, Positive

App - Delivery Service - Positive, App - Organization - Positive, App - Wishlist - Negative, App - Wishlist Functionality - Negative, App - Company - Positive

### USER: All Hail The Kingdom of Glitch-y Wishlists!: Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem. ### ASSISTANT: App - Delivery Service - Positive, App - Organization - Positive, App - Wishlist - Negative, App - Wishlist Functionality - Negative, App - Company - Positive )))

### Review: title: All Hail The Kingdom of Glitch-y Wishlists!, content: Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem. ### Analysis: categories: App, App, App, App, App, aspects: Delivery Service, Organization, Wishlist, Wishlist Functionality, Company, sentiments: Positive, Positive, Negative, Negative, Positive )))

### Review: title: All Hail The Kingdom of Glitch-y Wishlists!, content: Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem. ### Analysis: categories: (App, App, App, App, App) aspects: (Delivery Service, Organization, Wishlist, Wishlist Functionality, Company) sentiments: (Positive, Positive, Negative, Negative, Positive) )))

Broken reviews system

This is my BIGGEST qualms… How does is this trust? , A company can sell a candle, get a five star rating and then list a completely different product like a pet flea collar and it will have the five star rating. Though without scrolling down through the reviews a buyer doesn’t know that the product has killed people’s pets… because they didn’t realize the 5 star rating wasn’t for this product. Unbelievable., There should be an easier way to report products like this as well… , , Additionally, it’s frustrating to browse for something specific for an hour and come across the same promoted products/companies over and over and then when you close the app and return the items you were looking for are being dangled at you from the recommended for you lists. Like, “OH. Wait! ok… don’t go. You meant THIIIIIS one.” , “Yeah. That thing I searched for specifically and then 15 variations of after….” , , Otherwise, I’m pretty happy with the app.

Review System, Review System, Shopping

Reviews, Reporting, Recommendations

Negative, Negative, Negative

App-Review: ('Broken reviews system', ': ', 'This is my BIGGEST qualms… How does is this trust? \nA company can sell a candle, get a five star rating and then list a completely different product like a pet flea collar and it will have the five star rating. Though without scrolling down through the reviews a buyer doesn’t know that the product has killed people’s pets… because they didn’t realize the 5 star rating wasn’t for this product. Unbelievable.\nThere should be an easier way to report products like this as well… \n\nAdditionally, it’s frustrating to browse for something specific for an hour and come across the same promoted products/companies over and over and then when you close the app and return the items you were looking for are being dangled at you from the recommended for you lists. Like, “OH. Wait! ok… don’t go. You meant THIIIIIS one.” \n“Yeah. That thing I searched for specifically and then 15 variations of after….” \n\nOtherwise, I’m pretty happy with the app.'), Review System - Reviews - Negative, Review System - Reporting - Negative, Shopping - Recommendations - Negative

### USER: Broken reviews system: This is my BIGGEST qualms… How does is this trust? , A company can sell a candle, get a five star rating and then list a completely different product like a pet flea collar and it will have the five star rating. Though without scrolling down through the reviews a buyer doesn’t know that the product has killed people’s pets… because they didn’t realize the 5 star rating wasn’t for this product. Unbelievable., There should be an easier way to report products like this as well… , , Additionally, it’s frustrating to browse for something specific for an hour and come across the same promoted products/companies over and over and then when you close the app and return the items you were looking for are being dangled at you from the recommended for you lists. Like, “OH. Wait! ok… don’t go. You meant THIIIIIS one.” , “Yeah. That thing I searched for specifically and then 15 variations of after….” , , Otherwise, I’m pretty happy with the app. ### ASSISTANT: App-Review: ('Broken reviews system', ': ', 'This is my BIGGEST qualms… How does is this trust? \nA company can sell a candle, get a five star rating and then list a completely different product like a pet flea collar and it will have the five star rating. Though without scrolling down through the reviews a buyer doesn’t know that the product has killed people’s pets… because they didn’t realize the 5 star rating wasn’t for this product. Unbelievable.\nThere should be an easier way to report products like this as well… \n\nAdditionally, it’s frustrating to browse for something specific for an hour and come across the same promoted products/companies over and over and then when you close the app and return the items you were looking for are being dangled at you from the recommended for you lists. Like, “OH. Wait! ok… don’t go. You meant THIIIIIS one.” \n“Yeah. That thing I searched for specifically and then 15 variations of after….” \n\nOtherwise, I’m pretty happy with the app.'), Review System - Reviews - Negative, Review System - Reporting - Negative, Shopping - Recommendations - Negative )))

### Review: title: Broken reviews system, content: This is my BIGGEST qualms… How does is this trust? , A company can sell a candle, get a five star rating and then list a completely different product like a pet flea collar and it will have the five star rating. Though without scrolling down through the reviews a buyer doesn’t know that the product has killed people’s pets… because they didn’t realize the 5 star rating wasn’t for this product. Unbelievable., There should be an easier way to report products like this as well… , , Additionally, it’s frustrating to browse for something specific for an hour and come across the same promoted products/companies over and over and then when you close the app and return the items you were looking for are being dangled at you from the recommended for you lists. Like, “OH. Wait! ok… don’t go. You meant THIIIIIS one.” , “Yeah. That thing I searched for specifically and then 15 variations of after….” , , Otherwise, I’m pretty happy with the app. ### Analysis: categories: Review System, Review System, Shopping, aspects: Reviews, Reporting, Recommendations, sentiments: Negative, Negative, Negative )))

### Review: title: Broken reviews system, content: This is my BIGGEST qualms… How does is this trust? , A company can sell a candle, get a five star rating and then list a completely different product like a pet flea collar and it will have the five star rating. Though without scrolling down through the reviews a buyer doesn’t know that the product has killed people’s pets… because they didn’t realize the 5 star rating wasn’t for this product. Unbelievable., There should be an easier way to report products like this as well… , , Additionally, it’s frustrating to browse for something specific for an hour and come across the same promoted products/companies over and over and then when you close the app and return the items you were looking for are being dangled at you from the recommended for you lists. Like, “OH. Wait! ok… don’t go. You meant THIIIIIS one.” , “Yeah. That thing I searched for specifically and then 15 variations of after….” , , Otherwise, I’m pretty happy with the app. ### Analysis: categories: (Review System, Review System, Shopping) aspects: ( Reviews, Reporting, Recommendations) sentiments: (Negative, Negative, Negative) )))

Tiktok/Reel-like videos🤦‍♂️

Embarrassing…for all involved. Whoever the marketing manager for this app is needs to be fired. It was terrible before and now it’s even worse. I just wanna buy and search for the things I need. I don’t need to endlessly scroll through videos of terrible, faux-personality influencers selling garbage products. That’s what the mindlessly awful TikTok, Facebook and Instagram platforms are for. And how does this app have 5 stars? I see more people complaining about it than I do giving it 5 stars?Also, trying to sell me what I already bought or another version of it is a great way ensure your patrons you aren’t even paying attention. Online shopping is become more and more of a pain than a convenience. This app is making it easier to find the things I don’t want. So, 1 star for that. Would give 0 if it were an option.

App Interface, Content, App Interface

Shopping Experience, Video Features, Product Search

Negative, Negative, Positive

App Interface - Shopping Experience - Negative, Content - Video Features - Negative, App Interface - Product Search - Positive

### USER: Tiktok/Reel-like videos🤦‍♂️: Embarrassing…for all involved. Whoever the marketing manager for this app is needs to be fired. It was terrible before and now it’s even worse. I just wanna buy and search for the things I need. I don’t need to endlessly scroll through videos of terrible, faux-personality influencers selling garbage products. That’s what the mindlessly awful TikTok, Facebook and Instagram platforms are for. And how does this app have 5 stars? I see more people complaining about it than I do giving it 5 stars?Also, trying to sell me what I already bought or another version of it is a great way ensure your patrons you aren’t even paying attention. Online shopping is become more and more of a pain than a convenience. This app is making it easier to find the things I don’t want. So, 1 star for that. Would give 0 if it were an option. ### ASSISTANT: App Interface - Shopping Experience - Negative, Content - Video Features - Negative, App Interface - Product Search - Positive )))

### Review: title: Tiktok/Reel-like videos🤦‍♂️, content: Embarrassing…for all involved. Whoever the marketing manager for this app is needs to be fired. It was terrible before and now it’s even worse. I just wanna buy and search for the things I need. I don’t need to endlessly scroll through videos of terrible, faux-personality influencers selling garbage products. That’s what the mindlessly awful TikTok, Facebook and Instagram platforms are for. And how does this app have 5 stars? I see more people complaining about it than I do giving it 5 stars?Also, trying to sell me what I already bought or another version of it is a great way ensure your patrons you aren’t even paying attention. Online shopping is become more and more of a pain than a convenience. This app is making it easier to find the things I don’t want. So, 1 star for that. Would give 0 if it were an option. ### Analysis: categories: App Interface, Content, App Interface, aspects: Shopping Experience, Video Features, Product Search, sentiments: Negative, Negative, Positive )))

### Review: title: Tiktok/Reel-like videos🤦‍♂️, content: Embarrassing…for all involved. Whoever the marketing manager for this app is needs to be fired. It was terrible before and now it’s even worse. I just wanna buy and search for the things I need. I don’t need to endlessly scroll through videos of terrible, faux-personality influencers selling garbage products. That’s what the mindlessly awful TikTok, Facebook and Instagram platforms are for. And how does this app have 5 stars? I see more people complaining about it than I do giving it 5 stars?Also, trying to sell me what I already bought or another version of it is a great way ensure your patrons you aren’t even paying attention. Online shopping is become more and more of a pain than a convenience. This app is making it easier to find the things I don’t want. So, 1 star for that. Would give 0 if it were an option. ### Analysis: categories: (App Interface, Content, App Interface) aspects: (Shopping Experience, Video Features, Product Search) sentiments: (Negative, Negative, Positive) )))

Ratings after items received

There needs to be a comment section after rating delivery service to add personal comments. Existing ratings are to general and needs to be individualize to each recipients experience. Giving the company insight on improvement.I recently had an item left at my side door as I specified luckily I noticed my delivery alert and retrieved my package, although I feel the service was good I believe the package should have been placed as close to the door or home as possible rather than further away to prevent possible theft..it was very similar to placing an item on the front stoop for any and everyone to see the goal to make it as inconspicuous as able.. not to place it in the middle of the walk way as to alert others. This may be something that’s already stressed,But again adding a comment section might improve deliveries .

Delivery Service, Delivery Service, Delivery Service

delivery conditions, delivery problems, delivery services

negative, negative, positive

Delivery Service - delivery conditions - negative, Delivery Service - delivery problems - negative, Delivery Service - delivery services - positive

### USER: Ratings after items received: There needs to be a comment section after rating delivery service to add personal comments. Existing ratings are to general and needs to be individualize to each recipients experience. Giving the company insight on improvement.I recently had an item left at my side door as I specified luckily I noticed my delivery alert and retrieved my package, although I feel the service was good I believe the package should have been placed as close to the door or home as possible rather than further away to prevent possible theft..it was very similar to placing an item on the front stoop for any and everyone to see the goal to make it as inconspicuous as able.. not to place it in the middle of the walk way as to alert others. This may be something that’s already stressed,But again adding a comment section might improve deliveries . ### ASSISTANT: Delivery Service - delivery conditions - negative, Delivery Service - delivery problems - negative, Delivery Service - delivery services - positive )))

### Review: title: Ratings after items received, content: There needs to be a comment section after rating delivery service to add personal comments. Existing ratings are to general and needs to be individualize to each recipients experience. Giving the company insight on improvement.I recently had an item left at my side door as I specified luckily I noticed my delivery alert and retrieved my package, although I feel the service was good I believe the package should have been placed as close to the door or home as possible rather than further away to prevent possible theft..it was very similar to placing an item on the front stoop for any and everyone to see the goal to make it as inconspicuous as able.. not to place it in the middle of the walk way as to alert others. This may be something that’s already stressed,But again adding a comment section might improve deliveries . ### Analysis: categories: Delivery Service, Delivery Service, Delivery Service, aspects: delivery conditions, delivery problems, delivery services, sentiments: negative, negative, positive )))

### Review: title: Ratings after items received, content: There needs to be a comment section after rating delivery service to add personal comments. Existing ratings are to general and needs to be individualize to each recipients experience. Giving the company insight on improvement.I recently had an item left at my side door as I specified luckily I noticed my delivery alert and retrieved my package, although I feel the service was good I believe the package should have been placed as close to the door or home as possible rather than further away to prevent possible theft..it was very similar to placing an item on the front stoop for any and everyone to see the goal to make it as inconspicuous as able.. not to place it in the middle of the walk way as to alert others. This may be something that’s already stressed,But again adding a comment section might improve deliveries . ### Analysis: categories: (Delivery Service, Delivery Service, Delivery Service) aspects: (delivery conditions, delivery problems, delivery services) sentiments: (negative, negative, positive) )))

STOP UPDATING

STOP CHANGING THE UI FOR THE LOVE OF GOD. every change gets worse and worse and there was nothing wrong with the ui but now you can no longer add things to lists by holding down the heart button, and there's a useless bookmark option but everything is forced to save into shopping list. nobody wants to manually sort each item into their respective lists one by one after the fact just let us save it to its place like we used to. and the back arrow and search bar on the bottom is disgusting and disrupts the flow while ur browsing. the only updates needed are the ones that fix the COUNTLESS BUGS AND GLITCHES that have been ignored to instead make these useless and annoying changes to the ui and look of the app

UI, UI, UI, Bugs

Ease of Use, Design, Functionality, Functionality

Negative, Negative, Negative, Negative

UI - Ease of Use - Negative, UI - Design - Negative, UI - Functionality - Negative, Bugs - Functionality - Negative

### USER: STOP UPDATING: STOP CHANGING THE UI FOR THE LOVE OF GOD. every change gets worse and worse and there was nothing wrong with the ui but now you can no longer add things to lists by holding down the heart button, and there's a useless bookmark option but everything is forced to save into shopping list. nobody wants to manually sort each item into their respective lists one by one after the fact just let us save it to its place like we used to. and the back arrow and search bar on the bottom is disgusting and disrupts the flow while ur browsing. the only updates needed are the ones that fix the COUNTLESS BUGS AND GLITCHES that have been ignored to instead make these useless and annoying changes to the ui and look of the app ### ASSISTANT: UI - Ease of Use - Negative, UI - Design - Negative, UI - Functionality - Negative, Bugs - Functionality - Negative )))

### Review: title: STOP UPDATING, content: STOP CHANGING THE UI FOR THE LOVE OF GOD. every change gets worse and worse and there was nothing wrong with the ui but now you can no longer add things to lists by holding down the heart button, and there's a useless bookmark option but everything is forced to save into shopping list. nobody wants to manually sort each item into their respective lists one by one after the fact just let us save it to its place like we used to. and the back arrow and search bar on the bottom is disgusting and disrupts the flow while ur browsing. the only updates needed are the ones that fix the COUNTLESS BUGS AND GLITCHES that have been ignored to instead make these useless and annoying changes to the ui and look of the app ### Analysis: categories: UI, UI, UI, Bugs, aspects: Ease of Use, Design, Functionality, Functionality, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: STOP UPDATING, content: STOP CHANGING THE UI FOR THE LOVE OF GOD. every change gets worse and worse and there was nothing wrong with the ui but now you can no longer add things to lists by holding down the heart button, and there's a useless bookmark option but everything is forced to save into shopping list. nobody wants to manually sort each item into their respective lists one by one after the fact just let us save it to its place like we used to. and the back arrow and search bar on the bottom is disgusting and disrupts the flow while ur browsing. the only updates needed are the ones that fix the COUNTLESS BUGS AND GLITCHES that have been ignored to instead make these useless and annoying changes to the ui and look of the app ### Analysis: categories: (UI, UI, UI, Bugs) aspects: (Ease of Use, Design, Functionality, Functionality) sentiments: (Negative, Negative, Negative, Negative) )))

Problems!!!

I’ve been ordering from you for a few years now and lately within the past 2 months my orders are going to other addresses on my block and I get their stuff or it goes to the post office. The past 2 times I ordered products were taken to the post office because they were undeliverable. I’m home 24 hours a day everyday, I don’t go to the post office!!! I usually get things delivered with FedEx, I can’t help it if they have a problem with their delivery guy screwing up but I’m really afraid to order things now from you. A lot of times the times you go outside your delivery and go directly to the shipper from who knows where…they are using a former P.O. Box I had. I don’t know why I’m having a problem now.

Delivery, Delivery, Delivery, Delivery

Address, Delivery Guy, Location, Shipping

negative, negative, negative, negative

Delivery - Address - negative, Delivery - Delivery Guy - negative, Delivery - Location - negative, Delivery - Shipping - negative

### USER: Problems!!!: I’ve been ordering from you for a few years now and lately within the past 2 months my orders are going to other addresses on my block and I get their stuff or it goes to the post office. The past 2 times I ordered products were taken to the post office because they were undeliverable. I’m home 24 hours a day everyday, I don’t go to the post office!!! I usually get things delivered with FedEx, I can’t help it if they have a problem with their delivery guy screwing up but I’m really afraid to order things now from you. A lot of times the times you go outside your delivery and go directly to the shipper from who knows where…they are using a former P.O. Box I had. I don’t know why I’m having a problem now. ### ASSISTANT: Delivery - Address - negative, Delivery - Delivery Guy - negative, Delivery - Location - negative, Delivery - Shipping - negative )))

### Review: title: Problems!!!, content: I’ve been ordering from you for a few years now and lately within the past 2 months my orders are going to other addresses on my block and I get their stuff or it goes to the post office. The past 2 times I ordered products were taken to the post office because they were undeliverable. I’m home 24 hours a day everyday, I don’t go to the post office!!! I usually get things delivered with FedEx, I can’t help it if they have a problem with their delivery guy screwing up but I’m really afraid to order things now from you. A lot of times the times you go outside your delivery and go directly to the shipper from who knows where…they are using a former P.O. Box I had. I don’t know why I’m having a problem now. ### Analysis: categories: Delivery, Delivery, Delivery, Delivery, aspects: Address, Delivery Guy, Location, Shipping, sentiments: negative, negative, negative, negative )))

### Review: title: Problems!!!, content: I’ve been ordering from you for a few years now and lately within the past 2 months my orders are going to other addresses on my block and I get their stuff or it goes to the post office. The past 2 times I ordered products were taken to the post office because they were undeliverable. I’m home 24 hours a day everyday, I don’t go to the post office!!! I usually get things delivered with FedEx, I can’t help it if they have a problem with their delivery guy screwing up but I’m really afraid to order things now from you. A lot of times the times you go outside your delivery and go directly to the shipper from who knows where…they are using a former P.O. Box I had. I don’t know why I’m having a problem now. ### Analysis: categories: (Delivery, Delivery, Delivery, Delivery) aspects: (Address, Delivery Guy, Location, Shipping) sentiments: (negative, negative, negative, negative) )))

Hard for elderly to understand

This new app is hard for many older people that was use to signing in and searching for what they want , get it , pay and log out. They can’t do that now, or don’t understand how to do it , have you ever tried to show many older women how to do this correctly, and understand it. I myself have took four days at trying to get these ladies how to understand what the changes that once they’re logged in, they don’t have to log out just slide it up close it but they don’t like that. They don’t like that their app is staying open. This is just a suggestion. They didn’t know how to write a review or anything like that so I’m doing it for him. I hope in someway that there can be a compromise to where this is going to be easy for the older people that are use to doing it the other way. Thank you and you have a nice day.

Usability, Usability, Usability, Usability, Usability, Usability

Sign In, Search, Payment, Logout, Interface, Accessibility

Negative, Negative, Negative, Negative, Negative, Negative

Usability - Sign In - Negative, Usability - Search - Negative, Usability - Payment - Negative, Usability - Logout - Negative, Usability - Interface - Negative, Usability - Accessibility - Negative

### USER: Hard for elderly to understand: This new app is hard for many older people that was use to signing in and searching for what they want , get it , pay and log out. They can’t do that now, or don’t understand how to do it , have you ever tried to show many older women how to do this correctly, and understand it. I myself have took four days at trying to get these ladies how to understand what the changes that once they’re logged in, they don’t have to log out just slide it up close it but they don’t like that. They don’t like that their app is staying open. This is just a suggestion. They didn’t know how to write a review or anything like that so I’m doing it for him. I hope in someway that there can be a compromise to where this is going to be easy for the older people that are use to doing it the other way. Thank you and you have a nice day. ### ASSISTANT: Usability - Sign In - Negative, Usability - Search - Negative, Usability - Payment - Negative, Usability - Logout - Negative, Usability - Interface - Negative, Usability - Accessibility - Negative )))

### Review: title: Hard for elderly to understand, content: This new app is hard for many older people that was use to signing in and searching for what they want , get it , pay and log out. They can’t do that now, or don’t understand how to do it , have you ever tried to show many older women how to do this correctly, and understand it. I myself have took four days at trying to get these ladies how to understand what the changes that once they’re logged in, they don’t have to log out just slide it up close it but they don’t like that. They don’t like that their app is staying open. This is just a suggestion. They didn’t know how to write a review or anything like that so I’m doing it for him. I hope in someway that there can be a compromise to where this is going to be easy for the older people that are use to doing it the other way. Thank you and you have a nice day. ### Analysis: categories: Usability, Usability, Usability, Usability, Usability, Usability, aspects: Sign In, Search, Payment, Logout, Interface, Accessibility, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Hard for elderly to understand, content: This new app is hard for many older people that was use to signing in and searching for what they want , get it , pay and log out. They can’t do that now, or don’t understand how to do it , have you ever tried to show many older women how to do this correctly, and understand it. I myself have took four days at trying to get these ladies how to understand what the changes that once they’re logged in, they don’t have to log out just slide it up close it but they don’t like that. They don’t like that their app is staying open. This is just a suggestion. They didn’t know how to write a review or anything like that so I’m doing it for him. I hope in someway that there can be a compromise to where this is going to be easy for the older people that are use to doing it the other way. Thank you and you have a nice day. ### Analysis: categories: (Usability, Usability, Usability, Usability, Usability, Usability) aspects: (Sign In, Search, Payment, Logout, Interface, Accessibility) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

Your Orders page

Can you please fix the Your Order page to sort by the items that are on their way at the top in order of delivery date? And all the items that have been delivered are moved to below the items still on order? It used to be that way but since the last few updates it now only shows the order in which it was purchased......some things you have to scroll down 20 or 30 items to check on the updated arrival date of items still not received. , , Or is there a sort function I am missing?

App

Your Orders page

negative

App - Your Orders page - negative

### USER: Your Orders page: Can you please fix the Your Order page to sort by the items that are on their way at the top in order of delivery date? And all the items that have been delivered are moved to below the items still on order? It used to be that way but since the last few updates it now only shows the order in which it was purchased......some things you have to scroll down 20 or 30 items to check on the updated arrival date of items still not received. , , Or is there a sort function I am missing? ### ASSISTANT: App - Your Orders page - negative )))

### Review: title: Your Orders page, content: Can you please fix the Your Order page to sort by the items that are on their way at the top in order of delivery date? And all the items that have been delivered are moved to below the items still on order? It used to be that way but since the last few updates it now only shows the order in which it was purchased......some things you have to scroll down 20 or 30 items to check on the updated arrival date of items still not received. , , Or is there a sort function I am missing? ### Analysis: categories: App, aspects: Your Orders page, sentiments: negative )))

### Review: title: Your Orders page, content: Can you please fix the Your Order page to sort by the items that are on their way at the top in order of delivery date? And all the items that have been delivered are moved to below the items still on order? It used to be that way but since the last few updates it now only shows the order in which it was purchased......some things you have to scroll down 20 or 30 items to check on the updated arrival date of items still not received. , , Or is there a sort function I am missing? ### Analysis: categories: (App) aspects: (Your Orders page) sentiments: (negative) )))

Same bug for years

I’ve been using this app for years and I find it unacceptable that they still have not fixed one of the most annoying bugs this app has: you’re looking at a product page and suddenly and randomly the screen can go blank. You have to go back and reload the page. It happened in my previous iPhone and still happens in my current iPhone, so I’ve dealt with this bug for about 2 years. Everything works fine most of the times, but this bug is very irritating and I can’t believe the developer hasn’t fixed this yet.

App

Bugs

Negative

App - Bugs - Negative

### USER: Same bug for years: I’ve been using this app for years and I find it unacceptable that they still have not fixed one of the most annoying bugs this app has: you’re looking at a product page and suddenly and randomly the screen can go blank. You have to go back and reload the page. It happened in my previous iPhone and still happens in my current iPhone, so I’ve dealt with this bug for about 2 years. Everything works fine most of the times, but this bug is very irritating and I can’t believe the developer hasn’t fixed this yet. ### ASSISTANT: App - Bugs - Negative )))

### Review: title: Same bug for years, content: I’ve been using this app for years and I find it unacceptable that they still have not fixed one of the most annoying bugs this app has: you’re looking at a product page and suddenly and randomly the screen can go blank. You have to go back and reload the page. It happened in my previous iPhone and still happens in my current iPhone, so I’ve dealt with this bug for about 2 years. Everything works fine most of the times, but this bug is very irritating and I can’t believe the developer hasn’t fixed this yet. ### Analysis: categories: App, aspects: Bugs, sentiments: Negative )))

### Review: title: Same bug for years, content: I’ve been using this app for years and I find it unacceptable that they still have not fixed one of the most annoying bugs this app has: you’re looking at a product page and suddenly and randomly the screen can go blank. You have to go back and reload the page. It happened in my previous iPhone and still happens in my current iPhone, so I’ve dealt with this bug for about 2 years. Everything works fine most of the times, but this bug is very irritating and I can’t believe the developer hasn’t fixed this yet. ### Analysis: categories: (App) aspects: (Bugs) sentiments: (Negative) )))

Search Feature Only Pulls Up Promo Items?!!?

I don’t know what happened, if it’s some bug with my new iphone X, but now when I go to search for something, it won’t let me select from the top several most closely matched search term suggestions, and then one it does let me select from doesn’t actually pull up that item, but rather some totally unrelated crap from their lightning or promo area that’s not remotely what I want., , For example, I typed in “bean bag” and it pulled up some deal on a fishing reel. “Picture hook” got me a Fire tablet. I also can’t use the button in the upper right area to change between my lists. Many functions in the upper area of the screen appear to not work off and on. Tried deleting and reinstalling. No change. Way too frustrating, please fix!!!

App Functionality, App Functionality, App Troubleshooting, App Troubleshooting

Search Feature, Items Displayed, Installation/Reinstallation, Functionality

Negative, Negative, Negative, Negative

App Functionality - Search Feature - Negative, App Functionality - Items Displayed - Negative, App Troubleshooting - Installation/Reinstallation - Negative, App Troubleshooting - Functionality - Negative

### USER: Search Feature Only Pulls Up Promo Items?!!?: I don’t know what happened, if it’s some bug with my new iphone X, but now when I go to search for something, it won’t let me select from the top several most closely matched search term suggestions, and then one it does let me select from doesn’t actually pull up that item, but rather some totally unrelated crap from their lightning or promo area that’s not remotely what I want., , For example, I typed in “bean bag” and it pulled up some deal on a fishing reel. “Picture hook” got me a Fire tablet. I also can’t use the button in the upper right area to change between my lists. Many functions in the upper area of the screen appear to not work off and on. Tried deleting and reinstalling. No change. Way too frustrating, please fix!!! ### ASSISTANT: App Functionality - Search Feature - Negative, App Functionality - Items Displayed - Negative, App Troubleshooting - Installation/Reinstallation - Negative, App Troubleshooting - Functionality - Negative )))

### Review: title: Search Feature Only Pulls Up Promo Items?!!?, content: I don’t know what happened, if it’s some bug with my new iphone X, but now when I go to search for something, it won’t let me select from the top several most closely matched search term suggestions, and then one it does let me select from doesn’t actually pull up that item, but rather some totally unrelated crap from their lightning or promo area that’s not remotely what I want., , For example, I typed in “bean bag” and it pulled up some deal on a fishing reel. “Picture hook” got me a Fire tablet. I also can’t use the button in the upper right area to change between my lists. Many functions in the upper area of the screen appear to not work off and on. Tried deleting and reinstalling. No change. Way too frustrating, please fix!!! ### Analysis: categories: App Functionality, App Functionality, App Troubleshooting, App Troubleshooting, aspects: Search Feature, Items Displayed, Installation/Reinstallation, Functionality, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Search Feature Only Pulls Up Promo Items?!!?, content: I don’t know what happened, if it’s some bug with my new iphone X, but now when I go to search for something, it won’t let me select from the top several most closely matched search term suggestions, and then one it does let me select from doesn’t actually pull up that item, but rather some totally unrelated crap from their lightning or promo area that’s not remotely what I want., , For example, I typed in “bean bag” and it pulled up some deal on a fishing reel. “Picture hook” got me a Fire tablet. I also can’t use the button in the upper right area to change between my lists. Many functions in the upper area of the screen appear to not work off and on. Tried deleting and reinstalling. No change. Way too frustrating, please fix!!! ### Analysis: categories: (App Functionality, App Functionality, App Troubleshooting, App Troubleshooting) aspects: (Search Feature, Items Displayed, Installation/Reinstallation, Functionality) sentiments: (Negative, Negative, Negative, Negative) )))

New look is easier

Some of the features are easier to find and use such as if I need to switch countries for purchasing for overseas family. , Yet, as for other features, sometimes I would like to remove stuff I looked for and am no longer interested in or already purchased but keeps showing up in my continue shopping feed. Also, a feature I would like added is a search for past purchases that may be a couple years ago, instead of going through all the years to finally find that one item that didn’t turn up in a general initial search.

Feature, Feature, Feature, Feature

Accessibility, Discoverability, Search, Purchase History

positive, negative, negative, neutral

Feature - Accessibility - positive, Feature - Discoverability - negative, Feature - Search - negative, Feature - Purchase History - neutral

### USER: New look is easier: Some of the features are easier to find and use such as if I need to switch countries for purchasing for overseas family. , Yet, as for other features, sometimes I would like to remove stuff I looked for and am no longer interested in or already purchased but keeps showing up in my continue shopping feed. Also, a feature I would like added is a search for past purchases that may be a couple years ago, instead of going through all the years to finally find that one item that didn’t turn up in a general initial search. ### ASSISTANT: Feature - Accessibility - positive, Feature - Discoverability - negative, Feature - Search - negative, Feature - Purchase History - neutral )))

### Review: title: New look is easier, content: Some of the features are easier to find and use such as if I need to switch countries for purchasing for overseas family. , Yet, as for other features, sometimes I would like to remove stuff I looked for and am no longer interested in or already purchased but keeps showing up in my continue shopping feed. Also, a feature I would like added is a search for past purchases that may be a couple years ago, instead of going through all the years to finally find that one item that didn’t turn up in a general initial search. ### Analysis: categories: Feature, Feature, Feature, Feature, aspects: Accessibility, Discoverability, Search, Purchase History, sentiments: positive, negative, negative, neutral )))

### Review: title: New look is easier, content: Some of the features are easier to find and use such as if I need to switch countries for purchasing for overseas family. , Yet, as for other features, sometimes I would like to remove stuff I looked for and am no longer interested in or already purchased but keeps showing up in my continue shopping feed. Also, a feature I would like added is a search for past purchases that may be a couple years ago, instead of going through all the years to finally find that one item that didn’t turn up in a general initial search. ### Analysis: categories: (Feature, Feature, Feature, Feature) aspects: (Accessibility, Discoverability, Search, Purchase History) sentiments: (positive, negative, negative, neutral) )))

Recent Update is Very Annoying

I’m not usually one to leave reviews on apps that I use, but I’ve been very frustrated after a recent update., , Searching for things has become exponentially more annoying. Each time you choose a new category to refine your search (such as choosing long sleeve, or size, or department) it automatically takes you to results. Each time. So if I’m looking for something specific, such as “Long sleeve, V-neck, Floral, size 16, under $50”, it will take you back to results after each of those that you choose. It’s VERY annoying; the old “refine search” menu was great, and I can’t see how this is an improvement on it., , On the positive side, search with picture is useful and fun, and is the only reason I’m not making this a 2 star review.

App Features, App Features

Searching, Search with Picture

Negative, Positive

App Features - Searching - Negative, App Features - Search with Picture - Positive

### USER: Recent Update is Very Annoying: I’m not usually one to leave reviews on apps that I use, but I’ve been very frustrated after a recent update., , Searching for things has become exponentially more annoying. Each time you choose a new category to refine your search (such as choosing long sleeve, or size, or department) it automatically takes you to results. Each time. So if I’m looking for something specific, such as “Long sleeve, V-neck, Floral, size 16, under $50”, it will take you back to results after each of those that you choose. It’s VERY annoying; the old “refine search” menu was great, and I can’t see how this is an improvement on it., , On the positive side, search with picture is useful and fun, and is the only reason I’m not making this a 2 star review. ### ASSISTANT: App Features - Searching - Negative, App Features - Search with Picture - Positive )))

### Review: title: Recent Update is Very Annoying, content: I’m not usually one to leave reviews on apps that I use, but I’ve been very frustrated after a recent update., , Searching for things has become exponentially more annoying. Each time you choose a new category to refine your search (such as choosing long sleeve, or size, or department) it automatically takes you to results. Each time. So if I’m looking for something specific, such as “Long sleeve, V-neck, Floral, size 16, under $50”, it will take you back to results after each of those that you choose. It’s VERY annoying; the old “refine search” menu was great, and I can’t see how this is an improvement on it., , On the positive side, search with picture is useful and fun, and is the only reason I’m not making this a 2 star review. ### Analysis: categories: App Features, App Features, aspects: Searching, Search with Picture, sentiments: Negative, Positive )))

### Review: title: Recent Update is Very Annoying, content: I’m not usually one to leave reviews on apps that I use, but I’ve been very frustrated after a recent update., , Searching for things has become exponentially more annoying. Each time you choose a new category to refine your search (such as choosing long sleeve, or size, or department) it automatically takes you to results. Each time. So if I’m looking for something specific, such as “Long sleeve, V-neck, Floral, size 16, under $50”, it will take you back to results after each of those that you choose. It’s VERY annoying; the old “refine search” menu was great, and I can’t see how this is an improvement on it., , On the positive side, search with picture is useful and fun, and is the only reason I’m not making this a 2 star review. ### Analysis: categories: (App Features, App Features) aspects: (Searching, Search with Picture) sentiments: (Negative, Positive) )))

Needs a “Don’t open until X-mas” label

I know that you can say during checkout that something is a gift, but the receiver doesn’t see that message until after opening the box, potentially ruining a surprise. Many people bypass the gift wrapping due to cost. A simple “Don’t open until Christmas” option to print on the shipping label, or a separate sticker to slap on the outside for fun (and marketing) would be wonderful. No spoiled surprises, and minimal added logistics. Thanks for your consideration, and Merry Christmas!

Gift giving

Gift note

Negative

Gift giving - Gift note - Negative

### USER: Needs a “Don’t open until X-mas” label: I know that you can say during checkout that something is a gift, but the receiver doesn’t see that message until after opening the box, potentially ruining a surprise. Many people bypass the gift wrapping due to cost. A simple “Don’t open until Christmas” option to print on the shipping label, or a separate sticker to slap on the outside for fun (and marketing) would be wonderful. No spoiled surprises, and minimal added logistics. Thanks for your consideration, and Merry Christmas! ### ASSISTANT: Gift giving - Gift note - Negative )))

### Review: title: Needs a “Don’t open until X-mas” label, content: I know that you can say during checkout that something is a gift, but the receiver doesn’t see that message until after opening the box, potentially ruining a surprise. Many people bypass the gift wrapping due to cost. A simple “Don’t open until Christmas” option to print on the shipping label, or a separate sticker to slap on the outside for fun (and marketing) would be wonderful. No spoiled surprises, and minimal added logistics. Thanks for your consideration, and Merry Christmas! ### Analysis: categories: Gift giving, aspects: Gift note, sentiments: Negative )))

### Review: title: Needs a “Don’t open until X-mas” label, content: I know that you can say during checkout that something is a gift, but the receiver doesn’t see that message until after opening the box, potentially ruining a surprise. Many people bypass the gift wrapping due to cost. A simple “Don’t open until Christmas” option to print on the shipping label, or a separate sticker to slap on the outside for fun (and marketing) would be wonderful. No spoiled surprises, and minimal added logistics. Thanks for your consideration, and Merry Christmas! ### Analysis: categories: (Gift giving) aspects: (Gift note) sentiments: (Negative) )))

A Lot Has Changed

Recently the screen for the app wants to change into portrait mode instead of staying in landscape mode on my iPad. It used to work fine. Even if I don’t move the iPad, it’s still wants to go automatically to portrait mode. Another issue is they are starting to send things for Prime through the USPS. This is a problem because I have to drive to the post office 5 miles away from my house. I live in the country, so can’t have them delivered to my mailbox since it sits on a main road with no residence nearby. Why can’t they just leave things shipped by UPS or FedEx? I have to say that a lot of these issues started changing within the last couple of weeks. Why couldn’t they just leave a working app alone and just update the security if they need to?

App, Delivery

Functionality, Shipping

Negative, Negative

App - Functionality - Negative, Delivery - Shipping - Negative

### USER: A Lot Has Changed: Recently the screen for the app wants to change into portrait mode instead of staying in landscape mode on my iPad. It used to work fine. Even if I don’t move the iPad, it’s still wants to go automatically to portrait mode. Another issue is they are starting to send things for Prime through the USPS. This is a problem because I have to drive to the post office 5 miles away from my house. I live in the country, so can’t have them delivered to my mailbox since it sits on a main road with no residence nearby. Why can’t they just leave things shipped by UPS or FedEx? I have to say that a lot of these issues started changing within the last couple of weeks. Why couldn’t they just leave a working app alone and just update the security if they need to? ### ASSISTANT: App - Functionality - Negative, Delivery - Shipping - Negative )))

### Review: title: A Lot Has Changed, content: Recently the screen for the app wants to change into portrait mode instead of staying in landscape mode on my iPad. It used to work fine. Even if I don’t move the iPad, it’s still wants to go automatically to portrait mode. Another issue is they are starting to send things for Prime through the USPS. This is a problem because I have to drive to the post office 5 miles away from my house. I live in the country, so can’t have them delivered to my mailbox since it sits on a main road with no residence nearby. Why can’t they just leave things shipped by UPS or FedEx? I have to say that a lot of these issues started changing within the last couple of weeks. Why couldn’t they just leave a working app alone and just update the security if they need to? ### Analysis: categories: App, Delivery, aspects: Functionality, Shipping, sentiments: Negative, Negative )))

### Review: title: A Lot Has Changed, content: Recently the screen for the app wants to change into portrait mode instead of staying in landscape mode on my iPad. It used to work fine. Even if I don’t move the iPad, it’s still wants to go automatically to portrait mode. Another issue is they are starting to send things for Prime through the USPS. This is a problem because I have to drive to the post office 5 miles away from my house. I live in the country, so can’t have them delivered to my mailbox since it sits on a main road with no residence nearby. Why can’t they just leave things shipped by UPS or FedEx? I have to say that a lot of these issues started changing within the last couple of weeks. Why couldn’t they just leave a working app alone and just update the security if they need to? ### Analysis: categories: (App, Delivery) aspects: (Functionality, Shipping) sentiments: (Negative, Negative) )))

What is going on...

I recently ordered a few items this tuesday and the app said it went through, ok perfect. Now today when i wake up to see if it’s been shipped it says payment need to be revised. First off i just added more money to my card but it won’t take it. Today is supposed to be the day i get my products but now i can’t. Why couldn’t the app tell me beforehand so i could of gotten it fixed. Also i still haven’t received my phone case from a MONTH ago! What is really going on because this is just pathetic. I just want my products now.

Ordering, Ordering, Customer Service

Payment, Delivery, Communication

negative, negative, negative

Ordering - Payment - negative, Ordering - Delivery - negative, Customer Service - Communication - negative

### USER: What is going on...: I recently ordered a few items this tuesday and the app said it went through, ok perfect. Now today when i wake up to see if it’s been shipped it says payment need to be revised. First off i just added more money to my card but it won’t take it. Today is supposed to be the day i get my products but now i can’t. Why couldn’t the app tell me beforehand so i could of gotten it fixed. Also i still haven’t received my phone case from a MONTH ago! What is really going on because this is just pathetic. I just want my products now. ### ASSISTANT: Ordering - Payment - negative, Ordering - Delivery - negative, Customer Service - Communication - negative )))

### Review: title: What is going on..., content: I recently ordered a few items this tuesday and the app said it went through, ok perfect. Now today when i wake up to see if it’s been shipped it says payment need to be revised. First off i just added more money to my card but it won’t take it. Today is supposed to be the day i get my products but now i can’t. Why couldn’t the app tell me beforehand so i could of gotten it fixed. Also i still haven’t received my phone case from a MONTH ago! What is really going on because this is just pathetic. I just want my products now. ### Analysis: categories: Ordering, Ordering, Customer Service, aspects: Payment, Delivery, Communication, sentiments: negative, negative, negative )))

### Review: title: What is going on..., content: I recently ordered a few items this tuesday and the app said it went through, ok perfect. Now today when i wake up to see if it’s been shipped it says payment need to be revised. First off i just added more money to my card but it won’t take it. Today is supposed to be the day i get my products but now i can’t. Why couldn’t the app tell me beforehand so i could of gotten it fixed. Also i still haven’t received my phone case from a MONTH ago! What is really going on because this is just pathetic. I just want my products now. ### Analysis: categories: (Ordering, Ordering, Customer Service) aspects: (Payment, Delivery, Communication) sentiments: (negative, negative, negative) )))

Back Arrow No Longer Working After Latest Update

If I add something to a wish list from an item search, and then try to return to that same search by using the back arrow, the app locks up entirely. The only way to do anything is to force close the app and then reinitiate the item search all over again. This is both tedious & inefficient for someone (for everyone, really) that does multiple product searches throughout the day. In the past, I have overlooked multiple small glitches; but this is makes the app rather useless in its current state. (Unless, of course, you only ever want to search for and save one item to a wish list.)

App Functionality

Back Arrow

Negative

App Functionality - Back Arrow - Negative

### USER: Back Arrow No Longer Working After Latest Update: If I add something to a wish list from an item search, and then try to return to that same search by using the back arrow, the app locks up entirely. The only way to do anything is to force close the app and then reinitiate the item search all over again. This is both tedious & inefficient for someone (for everyone, really) that does multiple product searches throughout the day. In the past, I have overlooked multiple small glitches; but this is makes the app rather useless in its current state. (Unless, of course, you only ever want to search for and save one item to a wish list.) ### ASSISTANT: App Functionality - Back Arrow - Negative )))

### Review: title: Back Arrow No Longer Working After Latest Update, content: If I add something to a wish list from an item search, and then try to return to that same search by using the back arrow, the app locks up entirely. The only way to do anything is to force close the app and then reinitiate the item search all over again. This is both tedious & inefficient for someone (for everyone, really) that does multiple product searches throughout the day. In the past, I have overlooked multiple small glitches; but this is makes the app rather useless in its current state. (Unless, of course, you only ever want to search for and save one item to a wish list.) ### Analysis: categories: App Functionality, aspects: Back Arrow, sentiments: Negative )))

### Review: title: Back Arrow No Longer Working After Latest Update, content: If I add something to a wish list from an item search, and then try to return to that same search by using the back arrow, the app locks up entirely. The only way to do anything is to force close the app and then reinitiate the item search all over again. This is both tedious & inefficient for someone (for everyone, really) that does multiple product searches throughout the day. In the past, I have overlooked multiple small glitches; but this is makes the app rather useless in its current state. (Unless, of course, you only ever want to search for and save one item to a wish list.) ### Analysis: categories: (App Functionality) aspects: (Back Arrow) sentiments: (Negative) )))

Payment glitch

I don’t understand why this happens but if you have old payment information, your item will not be purchased or shipped and the app will not notify you. Also even if you update your payment, you have to delete all other previous payment card or else your order won’t be processed. Also the app will register that your item has been purchased but will not be updated until later. Extremely frustrating when using your 1- click button only for the item not to be bought when I look at my orders tab. I have been cheated on overnight shipping two times already because the app will not select my new payment information. Maybe have the app select your most recent or previous payment.

App

Payment

Negative

App - Payment - Negative

### USER: Payment glitch: I don’t understand why this happens but if you have old payment information, your item will not be purchased or shipped and the app will not notify you. Also even if you update your payment, you have to delete all other previous payment card or else your order won’t be processed. Also the app will register that your item has been purchased but will not be updated until later. Extremely frustrating when using your 1- click button only for the item not to be bought when I look at my orders tab. I have been cheated on overnight shipping two times already because the app will not select my new payment information. Maybe have the app select your most recent or previous payment. ### ASSISTANT: App - Payment - Negative )))

### Review: title: Payment glitch, content: I don’t understand why this happens but if you have old payment information, your item will not be purchased or shipped and the app will not notify you. Also even if you update your payment, you have to delete all other previous payment card or else your order won’t be processed. Also the app will register that your item has been purchased but will not be updated until later. Extremely frustrating when using your 1- click button only for the item not to be bought when I look at my orders tab. I have been cheated on overnight shipping two times already because the app will not select my new payment information. Maybe have the app select your most recent or previous payment. ### Analysis: categories: App, aspects: Payment, sentiments: Negative )))

### Review: title: Payment glitch, content: I don’t understand why this happens but if you have old payment information, your item will not be purchased or shipped and the app will not notify you. Also even if you update your payment, you have to delete all other previous payment card or else your order won’t be processed. Also the app will register that your item has been purchased but will not be updated until later. Extremely frustrating when using your 1- click button only for the item not to be bought when I look at my orders tab. I have been cheated on overnight shipping two times already because the app will not select my new payment information. Maybe have the app select your most recent or previous payment. ### Analysis: categories: (App) aspects: (Payment) sentiments: (Negative) )))

This app needs work

I’m furious it’s become so difficult to contact sellers. That’s shady business, you are trying to make things difficult for buyers and I don’t appreciate it. , I don’t want my personal items blaring out for others to see when I open the app. My parents saw very private personal items and gift items they should not have. Things that can not be unseen. Things that should never, ever under any circumstance under the sun have ever been on my opening page of the app. , It’s disgraceful that you don’t respect my privacy. I’m reconsidering the amount of business I’ve been doing with this company. , The developers have intentionally made the app more difficult and miserable to use. At this point I’d rather go to Walmart. , Don’t get too big for your britches.

User Interface, Privacy, Usability, Customer Service

Personalization, Data Protection, Complexity, Contact

Negative, Negative, Negative, Negative

User Interface - Personalization - Negative, Privacy - Data Protection - Negative, Usability - Complexity - Negative, Customer Service - Contact - Negative

### USER: This app needs work: I’m furious it’s become so difficult to contact sellers. That’s shady business, you are trying to make things difficult for buyers and I don’t appreciate it. , I don’t want my personal items blaring out for others to see when I open the app. My parents saw very private personal items and gift items they should not have. Things that can not be unseen. Things that should never, ever under any circumstance under the sun have ever been on my opening page of the app. , It’s disgraceful that you don’t respect my privacy. I’m reconsidering the amount of business I’ve been doing with this company. , The developers have intentionally made the app more difficult and miserable to use. At this point I’d rather go to Walmart. , Don’t get too big for your britches. ### ASSISTANT: User Interface - Personalization - Negative, Privacy - Data Protection - Negative, Usability - Complexity - Negative, Customer Service - Contact - Negative )))

### Review: title: This app needs work, content: I’m furious it’s become so difficult to contact sellers. That’s shady business, you are trying to make things difficult for buyers and I don’t appreciate it. , I don’t want my personal items blaring out for others to see when I open the app. My parents saw very private personal items and gift items they should not have. Things that can not be unseen. Things that should never, ever under any circumstance under the sun have ever been on my opening page of the app. , It’s disgraceful that you don’t respect my privacy. I’m reconsidering the amount of business I’ve been doing with this company. , The developers have intentionally made the app more difficult and miserable to use. At this point I’d rather go to Walmart. , Don’t get too big for your britches. ### Analysis: categories: User Interface, Privacy, Usability, Customer Service, aspects: Personalization, Data Protection, Complexity, Contact, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: This app needs work, content: I’m furious it’s become so difficult to contact sellers. That’s shady business, you are trying to make things difficult for buyers and I don’t appreciate it. , I don’t want my personal items blaring out for others to see when I open the app. My parents saw very private personal items and gift items they should not have. Things that can not be unseen. Things that should never, ever under any circumstance under the sun have ever been on my opening page of the app. , It’s disgraceful that you don’t respect my privacy. I’m reconsidering the amount of business I’ve been doing with this company. , The developers have intentionally made the app more difficult and miserable to use. At this point I’d rather go to Walmart. , Don’t get too big for your britches. ### Analysis: categories: (User Interface, Privacy, Usability, Customer Service) aspects: (Personalization, Data Protection, Complexity, Contact) sentiments: (Negative, Negative, Negative, Negative) )))

Fix the sign in

The bug is back where every single time I open the app it’s in a weird state where it recognizes me enough to use my name but needs me to sign in to do anything. Notifications are working again, but useless if the app keeps halfway signing me out. Even more annoying, I often have trouble getting it to actually do anything at the sign in page until I do a bunch of extra steps like signing me the rest of the way out, then probably having to close and restart the app and sometimes I even have to restart my phone.

App

Sign-In

Negative

App - Sign-In - Negative

### USER: Fix the sign in: The bug is back where every single time I open the app it’s in a weird state where it recognizes me enough to use my name but needs me to sign in to do anything. Notifications are working again, but useless if the app keeps halfway signing me out. Even more annoying, I often have trouble getting it to actually do anything at the sign in page until I do a bunch of extra steps like signing me the rest of the way out, then probably having to close and restart the app and sometimes I even have to restart my phone. ### ASSISTANT: App - Sign-In - Negative )))

### Review: title: Fix the sign in, content: The bug is back where every single time I open the app it’s in a weird state where it recognizes me enough to use my name but needs me to sign in to do anything. Notifications are working again, but useless if the app keeps halfway signing me out. Even more annoying, I often have trouble getting it to actually do anything at the sign in page until I do a bunch of extra steps like signing me the rest of the way out, then probably having to close and restart the app and sometimes I even have to restart my phone. ### Analysis: categories: App, aspects: Sign-In, sentiments: Negative )))

### Review: title: Fix the sign in, content: The bug is back where every single time I open the app it’s in a weird state where it recognizes me enough to use my name but needs me to sign in to do anything. Notifications are working again, but useless if the app keeps halfway signing me out. Even more annoying, I often have trouble getting it to actually do anything at the sign in page until I do a bunch of extra steps like signing me the rest of the way out, then probably having to close and restart the app and sometimes I even have to restart my phone. ### Analysis: categories: (App) aspects: (Sign-In) sentiments: (Negative) )))

Poor UI and broken transactions

The app consistently fails to add things to your cart. Sometimes doesn’t respond despite repeated pressing of “Add to Cart”. Reload same thing. , The search system has really went down hill. You can do a search on almost anything, a movie for instance? And they will find 20 thins completely unrelated to what you wanted and so far out of left field you’ll wonder if you typed something wrong. Think you have it working? Haha! Heres a picture of a dog and a link back to the main page so all your search was in vain and you have to start over! But wait! There’s more! Here’s a stupid Alexa icon that never goes away and cant be removed and it’s strategically placed so you hit every time you scroll. Here’s some sliding menus that don’t fit your screen! Like that suggested item? Too bad! Broken link! , Ive given up shopping via this app as its basically a frustration inducing waste of space on my phone. Really only good for tracking shipments- when I can get it to work at all.

UI, UI, UI, UI, UI, Functionality

Search System, Cart, Sliding Menus, Suggested Items, Alexa Icon, Tracking Shipments

negative, negative, negative, negative, negative, positive

UI - Search System - negative, UI - Cart - negative, UI - Sliding Menus - negative, UI - Suggested Items - negative, UI - Alexa Icon - negative, Functionality - Tracking Shipments - positive

### USER: Poor UI and broken transactions: The app consistently fails to add things to your cart. Sometimes doesn’t respond despite repeated pressing of “Add to Cart”. Reload same thing. , The search system has really went down hill. You can do a search on almost anything, a movie for instance? And they will find 20 thins completely unrelated to what you wanted and so far out of left field you’ll wonder if you typed something wrong. Think you have it working? Haha! Heres a picture of a dog and a link back to the main page so all your search was in vain and you have to start over! But wait! There’s more! Here’s a stupid Alexa icon that never goes away and cant be removed and it’s strategically placed so you hit every time you scroll. Here’s some sliding menus that don’t fit your screen! Like that suggested item? Too bad! Broken link! , Ive given up shopping via this app as its basically a frustration inducing waste of space on my phone. Really only good for tracking shipments- when I can get it to work at all. ### ASSISTANT: UI - Search System - negative, UI - Cart - negative, UI - Sliding Menus - negative, UI - Suggested Items - negative, UI - Alexa Icon - negative, Functionality - Tracking Shipments - positive )))

### Review: title: Poor UI and broken transactions, content: The app consistently fails to add things to your cart. Sometimes doesn’t respond despite repeated pressing of “Add to Cart”. Reload same thing. , The search system has really went down hill. You can do a search on almost anything, a movie for instance? And they will find 20 thins completely unrelated to what you wanted and so far out of left field you’ll wonder if you typed something wrong. Think you have it working? Haha! Heres a picture of a dog and a link back to the main page so all your search was in vain and you have to start over! But wait! There’s more! Here’s a stupid Alexa icon that never goes away and cant be removed and it’s strategically placed so you hit every time you scroll. Here’s some sliding menus that don’t fit your screen! Like that suggested item? Too bad! Broken link! , Ive given up shopping via this app as its basically a frustration inducing waste of space on my phone. Really only good for tracking shipments- when I can get it to work at all. ### Analysis: categories: UI, UI, UI, UI, UI, Functionality, aspects: Search System, Cart, Sliding Menus, Suggested Items, Alexa Icon, Tracking Shipments, sentiments: negative, negative, negative, negative, negative, positive )))

### Review: title: Poor UI and broken transactions, content: The app consistently fails to add things to your cart. Sometimes doesn’t respond despite repeated pressing of “Add to Cart”. Reload same thing. , The search system has really went down hill. You can do a search on almost anything, a movie for instance? And they will find 20 thins completely unrelated to what you wanted and so far out of left field you’ll wonder if you typed something wrong. Think you have it working? Haha! Heres a picture of a dog and a link back to the main page so all your search was in vain and you have to start over! But wait! There’s more! Here’s a stupid Alexa icon that never goes away and cant be removed and it’s strategically placed so you hit every time you scroll. Here’s some sliding menus that don’t fit your screen! Like that suggested item? Too bad! Broken link! , Ive given up shopping via this app as its basically a frustration inducing waste of space on my phone. Really only good for tracking shipments- when I can get it to work at all. ### Analysis: categories: (UI, UI, UI, UI, UI, Functionality) aspects: (Search System, Cart, Sliding Menus, Suggested Items, Alexa Icon, Tracking Shipments) sentiments: (negative, negative, negative, negative, negative, positive) )))

App improvements needed!

I would give this app 5 stars if in the next update a few things changes. It would nice to make organizing different lists easier, like being able to move more than one object at a time. You should be able to hold an item and add it to a list without flipping from screen to screen. Deleting multiple things at once. You should be able to add things to a list from the “save later” section. Your list should be able to updated from changes by pulling down on the screen to refresh (to clear out items that were moved or deleted). After moving/deleting several things sometimes the app starts to run into issues with errors or crashes altogether. I will add more things periodically. App developers please help!!

Functionality, Functionality, Functionality, Functionality, Functionality, Reliability

Organizing, Moving Objects, Deleting Multiple Objects, Adding to List from Save Later, Refreshing List, Stability

Negative, Negative, Negative, Negative, Negative, Negative

Functionality - Organizing - Negative, Functionality - Moving Objects - Negative, Functionality - Deleting Multiple Objects - Negative, Functionality - Adding to List from Save Later - Negative, Functionality - Refreshing List - Negative, Reliability - Stability - Negative

### USER: App improvements needed!: I would give this app 5 stars if in the next update a few things changes. It would nice to make organizing different lists easier, like being able to move more than one object at a time. You should be able to hold an item and add it to a list without flipping from screen to screen. Deleting multiple things at once. You should be able to add things to a list from the “save later” section. Your list should be able to updated from changes by pulling down on the screen to refresh (to clear out items that were moved or deleted). After moving/deleting several things sometimes the app starts to run into issues with errors or crashes altogether. I will add more things periodically. App developers please help!! ### ASSISTANT: Functionality - Organizing - Negative, Functionality - Moving Objects - Negative, Functionality - Deleting Multiple Objects - Negative, Functionality - Adding to List from Save Later - Negative, Functionality - Refreshing List - Negative, Reliability - Stability - Negative )))

### Review: title: App improvements needed!, content: I would give this app 5 stars if in the next update a few things changes. It would nice to make organizing different lists easier, like being able to move more than one object at a time. You should be able to hold an item and add it to a list without flipping from screen to screen. Deleting multiple things at once. You should be able to add things to a list from the “save later” section. Your list should be able to updated from changes by pulling down on the screen to refresh (to clear out items that were moved or deleted). After moving/deleting several things sometimes the app starts to run into issues with errors or crashes altogether. I will add more things periodically. App developers please help!! ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, Functionality, Reliability, aspects: Organizing, Moving Objects, Deleting Multiple Objects, Adding to List from Save Later, Refreshing List, Stability, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: App improvements needed!, content: I would give this app 5 stars if in the next update a few things changes. It would nice to make organizing different lists easier, like being able to move more than one object at a time. You should be able to hold an item and add it to a list without flipping from screen to screen. Deleting multiple things at once. You should be able to add things to a list from the “save later” section. Your list should be able to updated from changes by pulling down on the screen to refresh (to clear out items that were moved or deleted). After moving/deleting several things sometimes the app starts to run into issues with errors or crashes altogether. I will add more things periodically. App developers please help!! ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality, Functionality, Reliability) aspects: (Organizing, Moving Objects, Deleting Multiple Objects, Adding to List from Save Later, Refreshing List, Stability) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

The shock collar is exactly what we needed

I’m in the elderly age category and currently living in an apartment with my two canine companions. This environment is new to all of us. Star the younger “furbee” thinks she is responsible for clearing all comers barking her disapproval quite loudly. Since neighbors are unhappy with this greeting I’ve been at pains to inform her that I do not need this protection and she should stop the noise before we are evicted. The new shock collar replaces one that ceased to work after only a few months. I bought this collar because it is well sealed and waterproof. My dogs are small and close to the ground where water and rain collect. I’m especially grateful for the plug/seal where the recharge cord is inserted to recharge., Thanks from Star and Lily and Patt

Accessories

Waterproof

positive

Accessories - Waterproof - positive

### USER: The shock collar is exactly what we needed: I’m in the elderly age category and currently living in an apartment with my two canine companions. This environment is new to all of us. Star the younger “furbee” thinks she is responsible for clearing all comers barking her disapproval quite loudly. Since neighbors are unhappy with this greeting I’ve been at pains to inform her that I do not need this protection and she should stop the noise before we are evicted. The new shock collar replaces one that ceased to work after only a few months. I bought this collar because it is well sealed and waterproof. My dogs are small and close to the ground where water and rain collect. I’m especially grateful for the plug/seal where the recharge cord is inserted to recharge., Thanks from Star and Lily and Patt ### ASSISTANT: Accessories - Waterproof - positive )))

### Review: title: The shock collar is exactly what we needed, content: I’m in the elderly age category and currently living in an apartment with my two canine companions. This environment is new to all of us. Star the younger “furbee” thinks she is responsible for clearing all comers barking her disapproval quite loudly. Since neighbors are unhappy with this greeting I’ve been at pains to inform her that I do not need this protection and she should stop the noise before we are evicted. The new shock collar replaces one that ceased to work after only a few months. I bought this collar because it is well sealed and waterproof. My dogs are small and close to the ground where water and rain collect. I’m especially grateful for the plug/seal where the recharge cord is inserted to recharge., Thanks from Star and Lily and Patt ### Analysis: categories: Accessories, aspects: Waterproof, sentiments: positive )))

### Review: title: The shock collar is exactly what we needed, content: I’m in the elderly age category and currently living in an apartment with my two canine companions. This environment is new to all of us. Star the younger “furbee” thinks she is responsible for clearing all comers barking her disapproval quite loudly. Since neighbors are unhappy with this greeting I’ve been at pains to inform her that I do not need this protection and she should stop the noise before we are evicted. The new shock collar replaces one that ceased to work after only a few months. I bought this collar because it is well sealed and waterproof. My dogs are small and close to the ground where water and rain collect. I’m especially grateful for the plug/seal where the recharge cord is inserted to recharge., Thanks from Star and Lily and Patt ### Analysis: categories: (Accessories) aspects: (Waterproof) sentiments: (positive) )))

Bugged app

I see the app has been updated in the past week; also in that time frame my app has not been working on my phone. I have restarted my phone, turn WiFi off/on, deleted the app and reinstall. Originally I could not search for anything I would get the still loading message that would never go away. I eventually was able to search but then not able to add anything to my cart, when I tried adding to cart I got the still loading error message again. I deleted the app and reinstall and I still get still loading error but not I can not sign back in it just continues giving me the still loading error. I even tried logging on the internet through my phone.

App, App

Functionality, Usability

Negative, Negative

App - Functionality - Negative, App - Usability - Negative

### USER: Bugged app: I see the app has been updated in the past week; also in that time frame my app has not been working on my phone. I have restarted my phone, turn WiFi off/on, deleted the app and reinstall. Originally I could not search for anything I would get the still loading message that would never go away. I eventually was able to search but then not able to add anything to my cart, when I tried adding to cart I got the still loading error message again. I deleted the app and reinstall and I still get still loading error but not I can not sign back in it just continues giving me the still loading error. I even tried logging on the internet through my phone. ### ASSISTANT: App - Functionality - Negative, App - Usability - Negative )))

### Review: title: Bugged app, content: I see the app has been updated in the past week; also in that time frame my app has not been working on my phone. I have restarted my phone, turn WiFi off/on, deleted the app and reinstall. Originally I could not search for anything I would get the still loading message that would never go away. I eventually was able to search but then not able to add anything to my cart, when I tried adding to cart I got the still loading error message again. I deleted the app and reinstall and I still get still loading error but not I can not sign back in it just continues giving me the still loading error. I even tried logging on the internet through my phone. ### Analysis: categories: App, App, aspects: Functionality, Usability, sentiments: Negative, Negative )))

### Review: title: Bugged app, content: I see the app has been updated in the past week; also in that time frame my app has not been working on my phone. I have restarted my phone, turn WiFi off/on, deleted the app and reinstall. Originally I could not search for anything I would get the still loading message that would never go away. I eventually was able to search but then not able to add anything to my cart, when I tried adding to cart I got the still loading error message again. I deleted the app and reinstall and I still get still loading error but not I can not sign back in it just continues giving me the still loading error. I even tried logging on the internet through my phone. ### Analysis: categories: (App, App) aspects: (Functionality, Usability) sentiments: (Negative, Negative) )))

Where did the questions about a product go?

I can’t find those questions anymore which were often very helpful although sometimes redundant. And why do you only show a few reviews now? Also, it was much easier to write a review of a purchase prior to this app. It sort of feels like you don’t really want reviews now since they used to be attached to your order info. What happened? I also liked the way I could access information much easier before, such as digital orders etc. This is much harder even though it looks slick it doesn’t function as well in my opinion.

Functionality, Functionality, Functionality, Functionality, Functionality, Interface, Interface

Digital Orders, Information Accessibility, Product Questions, Review Process, Review Visibility, Appearance, Usability

Negative, Negative, Negative, Negative, Negative, Neutral, Negative

Functionality - Digital Orders - Negative, Functionality - Information Accessibility - Negative, Functionality - Product Questions - Negative, Functionality - Review Process - Negative, Functionality - Review Visibility - Negative, Interface - Appearance - Neutral, Interface - Usability - Negative

### USER: Where did the questions about a product go?: I can’t find those questions anymore which were often very helpful although sometimes redundant. And why do you only show a few reviews now? Also, it was much easier to write a review of a purchase prior to this app. It sort of feels like you don’t really want reviews now since they used to be attached to your order info. What happened? I also liked the way I could access information much easier before, such as digital orders etc. This is much harder even though it looks slick it doesn’t function as well in my opinion. ### ASSISTANT: Functionality - Digital Orders - Negative, Functionality - Information Accessibility - Negative, Functionality - Product Questions - Negative, Functionality - Review Process - Negative, Functionality - Review Visibility - Negative, Interface - Appearance - Neutral, Interface - Usability - Negative )))

### Review: title: Where did the questions about a product go?, content: I can’t find those questions anymore which were often very helpful although sometimes redundant. And why do you only show a few reviews now? Also, it was much easier to write a review of a purchase prior to this app. It sort of feels like you don’t really want reviews now since they used to be attached to your order info. What happened? I also liked the way I could access information much easier before, such as digital orders etc. This is much harder even though it looks slick it doesn’t function as well in my opinion. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, Functionality, Interface, Interface, aspects: Digital Orders, Information Accessibility, Product Questions, Review Process, Review Visibility, Appearance, Usability, sentiments: Negative, Negative, Negative, Negative, Negative, Neutral, Negative )))

### Review: title: Where did the questions about a product go?, content: I can’t find those questions anymore which were often very helpful although sometimes redundant. And why do you only show a few reviews now? Also, it was much easier to write a review of a purchase prior to this app. It sort of feels like you don’t really want reviews now since they used to be attached to your order info. What happened? I also liked the way I could access information much easier before, such as digital orders etc. This is much harder even though it looks slick it doesn’t function as well in my opinion. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality, Functionality, Interface, Interface) aspects: (Digital Orders, Information Accessibility, Product Questions, Review Process, Review Visibility, Appearance, Usability) sentiments: (Negative, Negative, Negative, Negative, Negative, Neutral, Negative) )))

Misleading free trials!!

About a week ago I stopped my annual payment of Prime just for a bit, and a few minutes ago I was browsing the HBO page of Prime and tempted to rejoin and get that service as well. To my amazed joy, I was offered a 30 day free trial of Prime + a 7 day free trial of HBO included, while I was already signed into my account. Of course I took that offer instantly, proceed through the payment page that stated after the trials end I will be charged monthly charges for the 2 services respectively on the dates the trials end. I agreed and submitted. To my unhappy amazement, I was charged immediately and instantly talked to a customer rep. Their answer to me telling them why offer a free trial if it's not actually free "our systems cannot detect that so you were charged for monthly payments." Ridiculous. False advertisement irks me.

Service

Free trial

Negative

Service - Free trial - Negative

### USER: Misleading free trials!!: About a week ago I stopped my annual payment of Prime just for a bit, and a few minutes ago I was browsing the HBO page of Prime and tempted to rejoin and get that service as well. To my amazed joy, I was offered a 30 day free trial of Prime + a 7 day free trial of HBO included, while I was already signed into my account. Of course I took that offer instantly, proceed through the payment page that stated after the trials end I will be charged monthly charges for the 2 services respectively on the dates the trials end. I agreed and submitted. To my unhappy amazement, I was charged immediately and instantly talked to a customer rep. Their answer to me telling them why offer a free trial if it's not actually free "our systems cannot detect that so you were charged for monthly payments." Ridiculous. False advertisement irks me. ### ASSISTANT: Service - Free trial - Negative )))

### Review: title: Misleading free trials!!, content: About a week ago I stopped my annual payment of Prime just for a bit, and a few minutes ago I was browsing the HBO page of Prime and tempted to rejoin and get that service as well. To my amazed joy, I was offered a 30 day free trial of Prime + a 7 day free trial of HBO included, while I was already signed into my account. Of course I took that offer instantly, proceed through the payment page that stated after the trials end I will be charged monthly charges for the 2 services respectively on the dates the trials end. I agreed and submitted. To my unhappy amazement, I was charged immediately and instantly talked to a customer rep. Their answer to me telling them why offer a free trial if it's not actually free "our systems cannot detect that so you were charged for monthly payments." Ridiculous. False advertisement irks me. ### Analysis: categories: Service, aspects: Free trial, sentiments: Negative )))

### Review: title: Misleading free trials!!, content: About a week ago I stopped my annual payment of Prime just for a bit, and a few minutes ago I was browsing the HBO page of Prime and tempted to rejoin and get that service as well. To my amazed joy, I was offered a 30 day free trial of Prime + a 7 day free trial of HBO included, while I was already signed into my account. Of course I took that offer instantly, proceed through the payment page that stated after the trials end I will be charged monthly charges for the 2 services respectively on the dates the trials end. I agreed and submitted. To my unhappy amazement, I was charged immediately and instantly talked to a customer rep. Their answer to me telling them why offer a free trial if it's not actually free "our systems cannot detect that so you were charged for monthly payments." Ridiculous. False advertisement irks me. ### Analysis: categories: (Service) aspects: (Free trial) sentiments: (Negative) )))

Buggy and Not Responsive/ No more separate wishlists?

This app used to be seamless. I don’t know what happened but now, there are times when I cannot click to view the reviews of a product. Usually I can just click on the number of reviews next to the stars and it’ll take me to all the reviews, but now, it’s like it’s no longer hyperlinked and it does nothing when clicked on. So I tried the slower route which is to scroll down until you get to the reviews, but it turns out, when the app is bugging like that, you can’t scroll down to the reviews because the page just stops right after the price area. So no reviews to read at all. I try clearing my app history by swiping out and going back in but that doesn’t help. There’s no remedy right now for this bug. , , On the off chance you can click and read reviews, the pictures no longer fully display. It’ll just be the heading ‘Reviews with Images’ and a blank spot where the pictures would be displayed. When that happens, the hyperlinked ‘See All’ is also gone too. , , Also, why can’t I select which list my hearted items go to anymore? All my hearted items go only to wishlist now with no drop down menu to change it to another custom list. Why?

Functionality, Functionality, Functionality, Functionality

Responsiveness, Reading Reviews, Viewing Photos, Creating Wishlists

Negative, Negative, Negative, Negative

Functionality - Responsiveness - Negative, Functionality - Reading Reviews - Negative, Functionality - Viewing Photos - Negative, Functionality - Creating Wishlists - Negative

### USER: Buggy and Not Responsive/ No more separate wishlists?: This app used to be seamless. I don’t know what happened but now, there are times when I cannot click to view the reviews of a product. Usually I can just click on the number of reviews next to the stars and it’ll take me to all the reviews, but now, it’s like it’s no longer hyperlinked and it does nothing when clicked on. So I tried the slower route which is to scroll down until you get to the reviews, but it turns out, when the app is bugging like that, you can’t scroll down to the reviews because the page just stops right after the price area. So no reviews to read at all. I try clearing my app history by swiping out and going back in but that doesn’t help. There’s no remedy right now for this bug. , , On the off chance you can click and read reviews, the pictures no longer fully display. It’ll just be the heading ‘Reviews with Images’ and a blank spot where the pictures would be displayed. When that happens, the hyperlinked ‘See All’ is also gone too. , , Also, why can’t I select which list my hearted items go to anymore? All my hearted items go only to wishlist now with no drop down menu to change it to another custom list. Why? ### ASSISTANT: Functionality - Responsiveness - Negative, Functionality - Reading Reviews - Negative, Functionality - Viewing Photos - Negative, Functionality - Creating Wishlists - Negative )))

### Review: title: Buggy and Not Responsive/ No more separate wishlists?, content: This app used to be seamless. I don’t know what happened but now, there are times when I cannot click to view the reviews of a product. Usually I can just click on the number of reviews next to the stars and it’ll take me to all the reviews, but now, it’s like it’s no longer hyperlinked and it does nothing when clicked on. So I tried the slower route which is to scroll down until you get to the reviews, but it turns out, when the app is bugging like that, you can’t scroll down to the reviews because the page just stops right after the price area. So no reviews to read at all. I try clearing my app history by swiping out and going back in but that doesn’t help. There’s no remedy right now for this bug. , , On the off chance you can click and read reviews, the pictures no longer fully display. It’ll just be the heading ‘Reviews with Images’ and a blank spot where the pictures would be displayed. When that happens, the hyperlinked ‘See All’ is also gone too. , , Also, why can’t I select which list my hearted items go to anymore? All my hearted items go only to wishlist now with no drop down menu to change it to another custom list. Why? ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, aspects: Responsiveness, Reading Reviews, Viewing Photos, Creating Wishlists, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Buggy and Not Responsive/ No more separate wishlists?, content: This app used to be seamless. I don’t know what happened but now, there are times when I cannot click to view the reviews of a product. Usually I can just click on the number of reviews next to the stars and it’ll take me to all the reviews, but now, it’s like it’s no longer hyperlinked and it does nothing when clicked on. So I tried the slower route which is to scroll down until you get to the reviews, but it turns out, when the app is bugging like that, you can’t scroll down to the reviews because the page just stops right after the price area. So no reviews to read at all. I try clearing my app history by swiping out and going back in but that doesn’t help. There’s no remedy right now for this bug. , , On the off chance you can click and read reviews, the pictures no longer fully display. It’ll just be the heading ‘Reviews with Images’ and a blank spot where the pictures would be displayed. When that happens, the hyperlinked ‘See All’ is also gone too. , , Also, why can’t I select which list my hearted items go to anymore? All my hearted items go only to wishlist now with no drop down menu to change it to another custom list. Why? ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality) aspects: (Responsiveness, Reading Reviews, Viewing Photos, Creating Wishlists) sentiments: (Negative, Negative, Negative, Negative) )))