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Alpaca69B

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reviews_appstore_amazon_absa2

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Screen turning white

Whenever I open a specific product to purchase the screen turns white and I can’t click anything related to the product. I can still see and use the menu options. So I have to navigate home and then search the product and keep repeating until it eventually works. , , Been happening for months but has become increasingly frequent. At this point I’m actually using the app less and making more trips to the store on my way home from work. , , It’s gone from happening 10%-20% of the time to happening 80% of the time. It’s been ongoing for many months. I’m looking at many various threads on the issue. It’s not just me experiencing it.

App

Functionality

Negative

App - Functionality - Negative

### USER: Screen turning white: Whenever I open a specific product to purchase the screen turns white and I can’t click anything related to the product. I can still see and use the menu options. So I have to navigate home and then search the product and keep repeating until it eventually works. , , Been happening for months but has become increasingly frequent. At this point I’m actually using the app less and making more trips to the store on my way home from work. , , It’s gone from happening 10%-20% of the time to happening 80% of the time. It’s been ongoing for many months. I’m looking at many various threads on the issue. It’s not just me experiencing it. ### ASSISTANT: App - Functionality - Negative )))

### Review: title: Screen turning white, content: Whenever I open a specific product to purchase the screen turns white and I can’t click anything related to the product. I can still see and use the menu options. So I have to navigate home and then search the product and keep repeating until it eventually works. , , Been happening for months but has become increasingly frequent. At this point I’m actually using the app less and making more trips to the store on my way home from work. , , It’s gone from happening 10%-20% of the time to happening 80% of the time. It’s been ongoing for many months. I’m looking at many various threads on the issue. It’s not just me experiencing it. ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: Screen turning white, content: Whenever I open a specific product to purchase the screen turns white and I can’t click anything related to the product. I can still see and use the menu options. So I have to navigate home and then search the product and keep repeating until it eventually works. , , Been happening for months but has become increasingly frequent. At this point I’m actually using the app less and making more trips to the store on my way home from work. , , It’s gone from happening 10%-20% of the time to happening 80% of the time. It’s been ongoing for many months. I’m looking at many various threads on the issue. It’s not just me experiencing it. ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

Love this app but...

I love this app but there are 2 features I wish and really really want them to bring back. The 1st and more important one I want Back is the option to add an item to your cart without having to click on the item and go to its page. Before, you could swipe and automatically add the item you want to your cart, now it just is annoying because it can take the page to load sometimes. PLEASE bring this option back. The 2nd is the personalized recommendations for each department. I loved that. I found so many items that I never would have if this wasn’t a feature. Aside from that, the app is great. But PLEASE bring those features back.

UI, UI, Recommendation

UI responsiveness, Feature, Recommendations

negative, negative, positive

UI - UI responsiveness - negative, UI - Feature - negative, Recommendation - Recommendations - positive

### USER: Love this app but...: I love this app but there are 2 features I wish and really really want them to bring back. The 1st and more important one I want Back is the option to add an item to your cart without having to click on the item and go to its page. Before, you could swipe and automatically add the item you want to your cart, now it just is annoying because it can take the page to load sometimes. PLEASE bring this option back. The 2nd is the personalized recommendations for each department. I loved that. I found so many items that I never would have if this wasn’t a feature. Aside from that, the app is great. But PLEASE bring those features back. ### ASSISTANT: UI - UI responsiveness - negative, UI - Feature - negative, Recommendation - Recommendations - positive )))

### Review: title: Love this app but..., content: I love this app but there are 2 features I wish and really really want them to bring back. The 1st and more important one I want Back is the option to add an item to your cart without having to click on the item and go to its page. Before, you could swipe and automatically add the item you want to your cart, now it just is annoying because it can take the page to load sometimes. PLEASE bring this option back. The 2nd is the personalized recommendations for each department. I loved that. I found so many items that I never would have if this wasn’t a feature. Aside from that, the app is great. But PLEASE bring those features back. ### Analysis: categories: UI, UI, Recommendation, aspects: UI responsiveness, Feature, Recommendations, sentiments: negative, negative, positive )))

### Review: title: Love this app but..., content: I love this app but there are 2 features I wish and really really want them to bring back. The 1st and more important one I want Back is the option to add an item to your cart without having to click on the item and go to its page. Before, you could swipe and automatically add the item you want to your cart, now it just is annoying because it can take the page to load sometimes. PLEASE bring this option back. The 2nd is the personalized recommendations for each department. I loved that. I found so many items that I never would have if this wasn’t a feature. Aside from that, the app is great. But PLEASE bring those features back. ### Analysis: categories: (UI, UI, Recommendation) aspects: (UI responsiveness, Feature, Recommendations) sentiments: (negative, negative, positive) )))

Update is slow and clunky

Why does it take ten seconds to load my cart whenever I select it? Even if it empty?! Why does it take so long to view a selection? Why would I still use this app??! So you moved the option bar to the bottom of the screen, eh? And that had to make the app clunk along like a slug on tranquilizers?!, And why doesn’t the back arrow work properly anymore? It erases all the history of what I was looking at! So this update effectively makes it more difficult for users to purchase items. What kind of backwards logic is that?!, Updates are at the very least, are supposed to increase efficiency of the UI if not improve things overall. This update fails on all counts! Fire the middle age workers who coded this update and hire some teenagers to do it right!

App, App, App

Performance, Feature, UI

negative, negative, negative

App - Performance - negative, App - Feature - negative, App - UI - negative

### USER: Update is slow and clunky: Why does it take ten seconds to load my cart whenever I select it? Even if it empty?! Why does it take so long to view a selection? Why would I still use this app??! So you moved the option bar to the bottom of the screen, eh? And that had to make the app clunk along like a slug on tranquilizers?!, And why doesn’t the back arrow work properly anymore? It erases all the history of what I was looking at! So this update effectively makes it more difficult for users to purchase items. What kind of backwards logic is that?!, Updates are at the very least, are supposed to increase efficiency of the UI if not improve things overall. This update fails on all counts! Fire the middle age workers who coded this update and hire some teenagers to do it right! ### ASSISTANT: App - Performance - negative, App - Feature - negative, App - UI - negative )))

### Review: title: Update is slow and clunky, content: Why does it take ten seconds to load my cart whenever I select it? Even if it empty?! Why does it take so long to view a selection? Why would I still use this app??! So you moved the option bar to the bottom of the screen, eh? And that had to make the app clunk along like a slug on tranquilizers?!, And why doesn’t the back arrow work properly anymore? It erases all the history of what I was looking at! So this update effectively makes it more difficult for users to purchase items. What kind of backwards logic is that?!, Updates are at the very least, are supposed to increase efficiency of the UI if not improve things overall. This update fails on all counts! Fire the middle age workers who coded this update and hire some teenagers to do it right! ### Analysis: categories: App, App, App, aspects: Performance, Feature, UI, sentiments: negative, negative, negative )))

### Review: title: Update is slow and clunky, content: Why does it take ten seconds to load my cart whenever I select it? Even if it empty?! Why does it take so long to view a selection? Why would I still use this app??! So you moved the option bar to the bottom of the screen, eh? And that had to make the app clunk along like a slug on tranquilizers?!, And why doesn’t the back arrow work properly anymore? It erases all the history of what I was looking at! So this update effectively makes it more difficult for users to purchase items. What kind of backwards logic is that?!, Updates are at the very least, are supposed to increase efficiency of the UI if not improve things overall. This update fails on all counts! Fire the middle age workers who coded this update and hire some teenagers to do it right! ### Analysis: categories: (App, App, App) aspects: (Performance, Feature, UI) sentiments: (negative, negative, negative) )))

Awful update. Ruined wish lists

This is the first and only review I have ever written for an app. I don’t know who thought it was a good idea to remove the ability to see your wish lists and instead combined them all into categories, mixing them all up so you can’t see a specific list. Horrible change. Frequently we use lists to purchase for birthdays or other holidays, and now everyone’s lists are mixed up in these ridiculous categories instead of being able to select the list you are looking for and specifically purchase from that list. I hope someone gets a clue and changes it back. I don’t know why I would want a list of every book on every family members list, with all of the books jumbled up. I want to see my family members full list at one time and not have to search through whatever category you chose to stick one of their items in. There’s no way to view a single persons list anymore in the app. Why on earth would you mix everybody’s stuff up? Defeats the purpose of a person creating their own wish list if you mix up their wish list with everybody else’s wish list!

App, App

Wish List, Wish List

Negative, Negative

App - Wish List - Negative, App - Wish List - Negative

### USER: Awful update. Ruined wish lists: This is the first and only review I have ever written for an app. I don’t know who thought it was a good idea to remove the ability to see your wish lists and instead combined them all into categories, mixing them all up so you can’t see a specific list. Horrible change. Frequently we use lists to purchase for birthdays or other holidays, and now everyone’s lists are mixed up in these ridiculous categories instead of being able to select the list you are looking for and specifically purchase from that list. I hope someone gets a clue and changes it back. I don’t know why I would want a list of every book on every family members list, with all of the books jumbled up. I want to see my family members full list at one time and not have to search through whatever category you chose to stick one of their items in. There’s no way to view a single persons list anymore in the app. Why on earth would you mix everybody’s stuff up? Defeats the purpose of a person creating their own wish list if you mix up their wish list with everybody else’s wish list! ### ASSISTANT: App - Wish List - Negative, App - Wish List - Negative )))

### Review: title: Awful update. Ruined wish lists, content: This is the first and only review I have ever written for an app. I don’t know who thought it was a good idea to remove the ability to see your wish lists and instead combined them all into categories, mixing them all up so you can’t see a specific list. Horrible change. Frequently we use lists to purchase for birthdays or other holidays, and now everyone’s lists are mixed up in these ridiculous categories instead of being able to select the list you are looking for and specifically purchase from that list. I hope someone gets a clue and changes it back. I don’t know why I would want a list of every book on every family members list, with all of the books jumbled up. I want to see my family members full list at one time and not have to search through whatever category you chose to stick one of their items in. There’s no way to view a single persons list anymore in the app. Why on earth would you mix everybody’s stuff up? Defeats the purpose of a person creating their own wish list if you mix up their wish list with everybody else’s wish list! ### Analysis: categories: App, App, aspects: Wish List, Wish List, sentiments: Negative, Negative )))

### Review: title: Awful update. Ruined wish lists, content: This is the first and only review I have ever written for an app. I don’t know who thought it was a good idea to remove the ability to see your wish lists and instead combined them all into categories, mixing them all up so you can’t see a specific list. Horrible change. Frequently we use lists to purchase for birthdays or other holidays, and now everyone’s lists are mixed up in these ridiculous categories instead of being able to select the list you are looking for and specifically purchase from that list. I hope someone gets a clue and changes it back. I don’t know why I would want a list of every book on every family members list, with all of the books jumbled up. I want to see my family members full list at one time and not have to search through whatever category you chose to stick one of their items in. There’s no way to view a single persons list anymore in the app. Why on earth would you mix everybody’s stuff up? Defeats the purpose of a person creating their own wish list if you mix up their wish list with everybody else’s wish list! ### Analysis: categories: (App, App) aspects: (Wish List, Wish List) sentiments: (Negative, Negative) )))

Layout shows only one item at a time

The app rotates to portrait view even with in landscape mode with the Lock feature on , making my iPad almost unusable with my keyboard cover. What happend?The rotation feature has been on the iPad form the beginning , How could this be an issue at this late date ? Also now when I do a search the results show only one item at a time. I have to scroll down to see the next result. I used to be able to see nine results at a time. I don’t have the time to scroll thru the search results one item at a time. Since the first results of a search are always the “sponsored” items. This new layout seems to work against seeing all the choices that are available. Undercutting the whole idea of a search. I will now stop using the app on my IPad . I will now go thru my desktop computer browser. Maybe I’ll find what I am looking for on Google.

Interface, Functionality, Functionality

Layout, Rotation, Search

negative, negative, negative

Interface - Layout - negative, Functionality - Rotation - negative, Functionality - Search - negative

### USER: Layout shows only one item at a time: The app rotates to portrait view even with in landscape mode with the Lock feature on , making my iPad almost unusable with my keyboard cover. What happend?The rotation feature has been on the iPad form the beginning , How could this be an issue at this late date ? Also now when I do a search the results show only one item at a time. I have to scroll down to see the next result. I used to be able to see nine results at a time. I don’t have the time to scroll thru the search results one item at a time. Since the first results of a search are always the “sponsored” items. This new layout seems to work against seeing all the choices that are available. Undercutting the whole idea of a search. I will now stop using the app on my IPad . I will now go thru my desktop computer browser. Maybe I’ll find what I am looking for on Google. ### ASSISTANT: Interface - Layout - negative, Functionality - Rotation - negative, Functionality - Search - negative )))

### Review: title: Layout shows only one item at a time, content: The app rotates to portrait view even with in landscape mode with the Lock feature on , making my iPad almost unusable with my keyboard cover. What happend?The rotation feature has been on the iPad form the beginning , How could this be an issue at this late date ? Also now when I do a search the results show only one item at a time. I have to scroll down to see the next result. I used to be able to see nine results at a time. I don’t have the time to scroll thru the search results one item at a time. Since the first results of a search are always the “sponsored” items. This new layout seems to work against seeing all the choices that are available. Undercutting the whole idea of a search. I will now stop using the app on my IPad . I will now go thru my desktop computer browser. Maybe I’ll find what I am looking for on Google. ### Analysis: categories: Interface, Functionality, Functionality, aspects: Layout, Rotation, Search, sentiments: negative, negative, negative )))

### Review: title: Layout shows only one item at a time, content: The app rotates to portrait view even with in landscape mode with the Lock feature on , making my iPad almost unusable with my keyboard cover. What happend?The rotation feature has been on the iPad form the beginning , How could this be an issue at this late date ? Also now when I do a search the results show only one item at a time. I have to scroll down to see the next result. I used to be able to see nine results at a time. I don’t have the time to scroll thru the search results one item at a time. Since the first results of a search are always the “sponsored” items. This new layout seems to work against seeing all the choices that are available. Undercutting the whole idea of a search. I will now stop using the app on my IPad . I will now go thru my desktop computer browser. Maybe I’ll find what I am looking for on Google. ### Analysis: categories: (Interface, Functionality, Functionality) aspects: (Layout, Rotation, Search) sentiments: (negative, negative, negative) )))

Keep your beliefs to yourself

I will click on an item and the whole screen is white. I can’t do anything except click back to the original page. Then possibly lose what I was searching for. Why has this issue not been fixed? It’s been like a year with this problem. Do y’all even care?, , Also, what women do to their body is not your business. Focus on getting better quality products and fixing the bugs on your app. Also you have scammers stealing money from customers. Focus on those things instead of helping support the anti-abortion, Bible thumping rednecks who merely have a 3rd grade education. MY BODY MY CHOICE MY FREEDOM MY VOICE!!

App, App, App

Usability, Bug, Security

Negative, Negative, Negative

App - Usability - Negative, App - Bug - Negative, App - Security - Negative

### USER: Keep your beliefs to yourself: I will click on an item and the whole screen is white. I can’t do anything except click back to the original page. Then possibly lose what I was searching for. Why has this issue not been fixed? It’s been like a year with this problem. Do y’all even care?, , Also, what women do to their body is not your business. Focus on getting better quality products and fixing the bugs on your app. Also you have scammers stealing money from customers. Focus on those things instead of helping support the anti-abortion, Bible thumping rednecks who merely have a 3rd grade education. MY BODY MY CHOICE MY FREEDOM MY VOICE!! ### ASSISTANT: App - Usability - Negative, App - Bug - Negative, App - Security - Negative )))

### Review: title: Keep your beliefs to yourself, content: I will click on an item and the whole screen is white. I can’t do anything except click back to the original page. Then possibly lose what I was searching for. Why has this issue not been fixed? It’s been like a year with this problem. Do y’all even care?, , Also, what women do to their body is not your business. Focus on getting better quality products and fixing the bugs on your app. Also you have scammers stealing money from customers. Focus on those things instead of helping support the anti-abortion, Bible thumping rednecks who merely have a 3rd grade education. MY BODY MY CHOICE MY FREEDOM MY VOICE!! ### Analysis: categories: App, App, App, aspects: Usability, Bug, Security, sentiments: Negative, Negative, Negative )))

### Review: title: Keep your beliefs to yourself, content: I will click on an item and the whole screen is white. I can’t do anything except click back to the original page. Then possibly lose what I was searching for. Why has this issue not been fixed? It’s been like a year with this problem. Do y’all even care?, , Also, what women do to their body is not your business. Focus on getting better quality products and fixing the bugs on your app. Also you have scammers stealing money from customers. Focus on those things instead of helping support the anti-abortion, Bible thumping rednecks who merely have a 3rd grade education. MY BODY MY CHOICE MY FREEDOM MY VOICE!! ### Analysis: categories: (App, App, App) aspects: (Usability, Bug, Security) sentiments: (Negative, Negative, Negative) )))

Overall pretty decent

The overall usability of the app is pretty decent. My account details are easy to find and keeping an eye on my orders are as well. I would have to say using the search engine isn’t as easy as it used to be. Even with knowledge in how to use search engines to narrow down your search, I still seem to struggle at times with getting unrelated items, a too narrow search, or a too vague and high result search. This makes shopping difficult and/or time consuming., , On a side note, I would love it if the app had a “dark appearance” setting or “nighttime” setting for the display. I have my phone set to this since I suffer from migraines and try to limit my phone time; the white display of the app can be a bit bright when scrolling and shopping. This display setting choice would be very helpful for someone like me where light sensitivity can impact app usage (I have to do the same thing with my computer settings and turn the brightness down as far as I can because of how bright the screen is).

AppUsability, AppUsability, AppUsability, AppInterface

Usability, Search, Search, Display

positive, negative, negative, positive

AppUsability - Usability - positive, AppUsability - Search - negative, AppUsability - Search - negative, AppInterface - Display - positive

### USER: Overall pretty decent: The overall usability of the app is pretty decent. My account details are easy to find and keeping an eye on my orders are as well. I would have to say using the search engine isn’t as easy as it used to be. Even with knowledge in how to use search engines to narrow down your search, I still seem to struggle at times with getting unrelated items, a too narrow search, or a too vague and high result search. This makes shopping difficult and/or time consuming., , On a side note, I would love it if the app had a “dark appearance” setting or “nighttime” setting for the display. I have my phone set to this since I suffer from migraines and try to limit my phone time; the white display of the app can be a bit bright when scrolling and shopping. This display setting choice would be very helpful for someone like me where light sensitivity can impact app usage (I have to do the same thing with my computer settings and turn the brightness down as far as I can because of how bright the screen is). ### ASSISTANT: AppUsability - Usability - positive, AppUsability - Search - negative, AppUsability - Search - negative, AppInterface - Display - positive )))

### Review: title: Overall pretty decent, content: The overall usability of the app is pretty decent. My account details are easy to find and keeping an eye on my orders are as well. I would have to say using the search engine isn’t as easy as it used to be. Even with knowledge in how to use search engines to narrow down your search, I still seem to struggle at times with getting unrelated items, a too narrow search, or a too vague and high result search. This makes shopping difficult and/or time consuming., , On a side note, I would love it if the app had a “dark appearance” setting or “nighttime” setting for the display. I have my phone set to this since I suffer from migraines and try to limit my phone time; the white display of the app can be a bit bright when scrolling and shopping. This display setting choice would be very helpful for someone like me where light sensitivity can impact app usage (I have to do the same thing with my computer settings and turn the brightness down as far as I can because of how bright the screen is). ### Analysis: categories: AppUsability, AppUsability, AppUsability, AppInterface, aspects: Usability, Search, Search, Display, sentiments: positive, negative, negative, positive )))

### Review: title: Overall pretty decent, content: The overall usability of the app is pretty decent. My account details are easy to find and keeping an eye on my orders are as well. I would have to say using the search engine isn’t as easy as it used to be. Even with knowledge in how to use search engines to narrow down your search, I still seem to struggle at times with getting unrelated items, a too narrow search, or a too vague and high result search. This makes shopping difficult and/or time consuming., , On a side note, I would love it if the app had a “dark appearance” setting or “nighttime” setting for the display. I have my phone set to this since I suffer from migraines and try to limit my phone time; the white display of the app can be a bit bright when scrolling and shopping. This display setting choice would be very helpful for someone like me where light sensitivity can impact app usage (I have to do the same thing with my computer settings and turn the brightness down as far as I can because of how bright the screen is). ### Analysis: categories: (AppUsability, AppUsability, AppUsability, AppInterface) aspects: (Usability, Search, Search, Display) sentiments: (positive, negative, negative, positive) )))

Doesn’t work

Had the app. Needed space for an update so deleted it. Went to add it back and got pop up saying it was updated and new version uses iOS 13 but can download a previous version. Did that, but when open app it claims it requires iOS 13 and says to either update the app or use the website to continue shopping, and opens the internet app (without permission.) This needs to be fixed stat. , IF it “requires” a certain iOS then it would not only not give option to download and use a previous version, but would actually not be capable of downloading a previous, now non-working version. , Previous version was okay. Just not as easy to navigate as the actual site. But websites tend to be superior to apps.

App, App, App, App

Download, Update, Navigation, Functionality

Negative, Negative, Negative, Positive

App - Download - Negative, App - Update - Negative, App - Navigation - Negative, App - Functionality - Positive

### USER: Doesn’t work: Had the app. Needed space for an update so deleted it. Went to add it back and got pop up saying it was updated and new version uses iOS 13 but can download a previous version. Did that, but when open app it claims it requires iOS 13 and says to either update the app or use the website to continue shopping, and opens the internet app (without permission.) This needs to be fixed stat. , IF it “requires” a certain iOS then it would not only not give option to download and use a previous version, but would actually not be capable of downloading a previous, now non-working version. , Previous version was okay. Just not as easy to navigate as the actual site. But websites tend to be superior to apps. ### ASSISTANT: App - Download - Negative, App - Update - Negative, App - Navigation - Negative, App - Functionality - Positive )))

### Review: title: Doesn’t work, content: Had the app. Needed space for an update so deleted it. Went to add it back and got pop up saying it was updated and new version uses iOS 13 but can download a previous version. Did that, but when open app it claims it requires iOS 13 and says to either update the app or use the website to continue shopping, and opens the internet app (without permission.) This needs to be fixed stat. , IF it “requires” a certain iOS then it would not only not give option to download and use a previous version, but would actually not be capable of downloading a previous, now non-working version. , Previous version was okay. Just not as easy to navigate as the actual site. But websites tend to be superior to apps. ### Analysis: categories: App, App, App, App, aspects: Download, Update, Navigation, Functionality, sentiments: Negative, Negative, Negative, Positive )))

### Review: title: Doesn’t work, content: Had the app. Needed space for an update so deleted it. Went to add it back and got pop up saying it was updated and new version uses iOS 13 but can download a previous version. Did that, but when open app it claims it requires iOS 13 and says to either update the app or use the website to continue shopping, and opens the internet app (without permission.) This needs to be fixed stat. , IF it “requires” a certain iOS then it would not only not give option to download and use a previous version, but would actually not be capable of downloading a previous, now non-working version. , Previous version was okay. Just not as easy to navigate as the actual site. But websites tend to be superior to apps. ### Analysis: categories: (App, App, App, App) aspects: (Download, Update, Navigation, Functionality) sentiments: (Negative, Negative, Negative, Positive) )))

Hacked or what??

Up until now, really liked Amazon’s shopping app, but as of today feel it has a security issue because yesterday I was using In English and then today it is only in Spanish AND directions to did not match what I saw. The language default seemed to be Spanish and the your only option “y” was to pair with a dialect not English alone or another option so I deleted app and will try to reinstall. Frustrating because it warned all data will be removed.

Functionality

Language

Negative

Functionality - Language - Negative

### USER: Hacked or what??: Up until now, really liked Amazon’s shopping app, but as of today feel it has a security issue because yesterday I was using In English and then today it is only in Spanish AND directions to did not match what I saw. The language default seemed to be Spanish and the your only option “y” was to pair with a dialect not English alone or another option so I deleted app and will try to reinstall. Frustrating because it warned all data will be removed. ### ASSISTANT: Functionality - Language - Negative )))

### Review: title: Hacked or what??, content: Up until now, really liked Amazon’s shopping app, but as of today feel it has a security issue because yesterday I was using In English and then today it is only in Spanish AND directions to did not match what I saw. The language default seemed to be Spanish and the your only option “y” was to pair with a dialect not English alone or another option so I deleted app and will try to reinstall. Frustrating because it warned all data will be removed. ### Analysis: categories: Functionality, aspects: Language, sentiments: Negative )))

### Review: title: Hacked or what??, content: Up until now, really liked Amazon’s shopping app, but as of today feel it has a security issue because yesterday I was using In English and then today it is only in Spanish AND directions to did not match what I saw. The language default seemed to be Spanish and the your only option “y” was to pair with a dialect not English alone or another option so I deleted app and will try to reinstall. Frustrating because it warned all data will be removed. ### Analysis: categories: (Functionality) aspects: (Language) sentiments: (Negative) )))

Updates broke product pages and search

For about a month now, just about every time I pull up a product page that almost immediately goes blank after loading. When I try to reload, the app refuses to serve the page, and the search list resets itself, forcing me to start over from scratch. Sometimes I have to completely close the app multiple times to get around the issue. , , Compounding this problem is the avalanche of sponsored listings that increasingly litter my search queries even though they have nothing to do with what I’m actually searching for. I typically use the IOS app daily (especially since Covid), but these issues have become so frustrating that on several occasions, I’ve simply searched and purchased elsewhere.

App Functionality, App Functionality

Product Page and Search, Search Results

negative, negative

App Functionality - Product Page and Search - negative, App Functionality - Search Results - negative

### USER: Updates broke product pages and search: For about a month now, just about every time I pull up a product page that almost immediately goes blank after loading. When I try to reload, the app refuses to serve the page, and the search list resets itself, forcing me to start over from scratch. Sometimes I have to completely close the app multiple times to get around the issue. , , Compounding this problem is the avalanche of sponsored listings that increasingly litter my search queries even though they have nothing to do with what I’m actually searching for. I typically use the IOS app daily (especially since Covid), but these issues have become so frustrating that on several occasions, I’ve simply searched and purchased elsewhere. ### ASSISTANT: App Functionality - Product Page and Search - negative, App Functionality - Search Results - negative )))

### Review: title: Updates broke product pages and search, content: For about a month now, just about every time I pull up a product page that almost immediately goes blank after loading. When I try to reload, the app refuses to serve the page, and the search list resets itself, forcing me to start over from scratch. Sometimes I have to completely close the app multiple times to get around the issue. , , Compounding this problem is the avalanche of sponsored listings that increasingly litter my search queries even though they have nothing to do with what I’m actually searching for. I typically use the IOS app daily (especially since Covid), but these issues have become so frustrating that on several occasions, I’ve simply searched and purchased elsewhere. ### Analysis: categories: App Functionality, App Functionality, aspects: Product Page and Search, Search Results, sentiments: negative, negative )))

### Review: title: Updates broke product pages and search, content: For about a month now, just about every time I pull up a product page that almost immediately goes blank after loading. When I try to reload, the app refuses to serve the page, and the search list resets itself, forcing me to start over from scratch. Sometimes I have to completely close the app multiple times to get around the issue. , , Compounding this problem is the avalanche of sponsored listings that increasingly litter my search queries even though they have nothing to do with what I’m actually searching for. I typically use the IOS app daily (especially since Covid), but these issues have become so frustrating that on several occasions, I’ve simply searched and purchased elsewhere. ### Analysis: categories: (App Functionality, App Functionality) aspects: (Product Page and Search, Search Results) sentiments: (negative, negative) )))

Be thankful for their kindness

There are too many times where I’ve needed something I could not go out and just buy. , , I can say where something unexpected occurred that was more than I believed could happen for when God was with our family. Thank you for beyond meeting my expectations when I needed to have groceries in a hurry, rewards covered opportunities for helping my daughter, return item(s), new purchases for my daughter and I, or have gifts find the people that deserve goodness in their lives. Their company has morals behind the people that are in support when it comes to caring for assistance in my ability to be a single mother and keep going despite my inability to staying on track often. , , Thank you for investing in me, families that are in need and/or unable to go places due to unfortunate times of emotional rehabilitation to restore families to prosper.

Company, Service, Service, Service, Service

Morals, Assistance, Return item(s), New purchases, Gifts

positive, positive, positive, positive, positive

Company - Morals - positive, Service - Assistance - positive, Service - Return item(s) - positive, Service - New purchases - positive, Service - Gifts - positive

### USER: Be thankful for their kindness: There are too many times where I’ve needed something I could not go out and just buy. , , I can say where something unexpected occurred that was more than I believed could happen for when God was with our family. Thank you for beyond meeting my expectations when I needed to have groceries in a hurry, rewards covered opportunities for helping my daughter, return item(s), new purchases for my daughter and I, or have gifts find the people that deserve goodness in their lives. Their company has morals behind the people that are in support when it comes to caring for assistance in my ability to be a single mother and keep going despite my inability to staying on track often. , , Thank you for investing in me, families that are in need and/or unable to go places due to unfortunate times of emotional rehabilitation to restore families to prosper. ### ASSISTANT: Company - Morals - positive, Service - Assistance - positive, Service - Return item(s) - positive, Service - New purchases - positive, Service - Gifts - positive )))

### Review: title: Be thankful for their kindness, content: There are too many times where I’ve needed something I could not go out and just buy. , , I can say where something unexpected occurred that was more than I believed could happen for when God was with our family. Thank you for beyond meeting my expectations when I needed to have groceries in a hurry, rewards covered opportunities for helping my daughter, return item(s), new purchases for my daughter and I, or have gifts find the people that deserve goodness in their lives. Their company has morals behind the people that are in support when it comes to caring for assistance in my ability to be a single mother and keep going despite my inability to staying on track often. , , Thank you for investing in me, families that are in need and/or unable to go places due to unfortunate times of emotional rehabilitation to restore families to prosper. ### Analysis: categories: Company, Service, Service, Service, Service, aspects: Morals, Assistance, Return item(s), New purchases, Gifts, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Be thankful for their kindness, content: There are too many times where I’ve needed something I could not go out and just buy. , , I can say where something unexpected occurred that was more than I believed could happen for when God was with our family. Thank you for beyond meeting my expectations when I needed to have groceries in a hurry, rewards covered opportunities for helping my daughter, return item(s), new purchases for my daughter and I, or have gifts find the people that deserve goodness in their lives. Their company has morals behind the people that are in support when it comes to caring for assistance in my ability to be a single mother and keep going despite my inability to staying on track often. , , Thank you for investing in me, families that are in need and/or unable to go places due to unfortunate times of emotional rehabilitation to restore families to prosper. ### Analysis: categories: (Company, Service, Service, Service, Service) aspects: (Morals, Assistance, Return item(s), New purchases, Gifts) sentiments: (positive, positive, positive, positive, positive) )))

If it ain’t broke, don’t fix it.

The app as well as the store have made things a lot easier, especially during quarantine. However, the latest update or two on the app have been a huge step backwards IMO. I like the look the app had at the beginning of 2020. Things made more logical sense, everything was easier to find, the menu was tucked away in the upper left corner that had everything you needed that wasn’t on the opening page. The new app makes things take twice as long because of all the sub menus you have to go through and also takes up 1/4 of the screen. It worked just fine the way it was before, why did you have to change it?

UI, UI, UI

Design, Functionality, Usability

Negative, Negative, Negative

UI - Design - Negative, UI - Functionality - Negative, UI - Usability - Negative

### USER: If it ain’t broke, don’t fix it.: The app as well as the store have made things a lot easier, especially during quarantine. However, the latest update or two on the app have been a huge step backwards IMO. I like the look the app had at the beginning of 2020. Things made more logical sense, everything was easier to find, the menu was tucked away in the upper left corner that had everything you needed that wasn’t on the opening page. The new app makes things take twice as long because of all the sub menus you have to go through and also takes up 1/4 of the screen. It worked just fine the way it was before, why did you have to change it? ### ASSISTANT: UI - Design - Negative, UI - Functionality - Negative, UI - Usability - Negative )))

### Review: title: If it ain’t broke, don’t fix it., content: The app as well as the store have made things a lot easier, especially during quarantine. However, the latest update or two on the app have been a huge step backwards IMO. I like the look the app had at the beginning of 2020. Things made more logical sense, everything was easier to find, the menu was tucked away in the upper left corner that had everything you needed that wasn’t on the opening page. The new app makes things take twice as long because of all the sub menus you have to go through and also takes up 1/4 of the screen. It worked just fine the way it was before, why did you have to change it? ### Analysis: categories: UI, UI, UI, aspects: Design, Functionality, Usability, sentiments: Negative, Negative, Negative )))

### Review: title: If it ain’t broke, don’t fix it., content: The app as well as the store have made things a lot easier, especially during quarantine. However, the latest update or two on the app have been a huge step backwards IMO. I like the look the app had at the beginning of 2020. Things made more logical sense, everything was easier to find, the menu was tucked away in the upper left corner that had everything you needed that wasn’t on the opening page. The new app makes things take twice as long because of all the sub menus you have to go through and also takes up 1/4 of the screen. It worked just fine the way it was before, why did you have to change it? ### Analysis: categories: (UI, UI, UI) aspects: (Design, Functionality, Usability) sentiments: (Negative, Negative, Negative) )))

Customer support

I love not having to call if there is an issue. The mobile app has great automated features to reach someone and when there is a problem it’s resolved quickly and in the manner I request instead of just a refund . - meaning I was able to get half of my order refunded and the other half mailed again as my first package was listed lost. The items I needed more quickly than could arrive were swiftly refunded and the other items mailed again without a problem this time - super convenient!

Customer support, Customer support, Customer support, Customer support

Chatbot features, Problem resolution, Refund flexibility, Convenience

positive, positive, positive, positive

Customer support - Chatbot features - positive, Customer support - Problem resolution - positive, Customer support - Refund flexibility - positive, Customer support - Convenience - positive

### USER: Customer support: I love not having to call if there is an issue. The mobile app has great automated features to reach someone and when there is a problem it’s resolved quickly and in the manner I request instead of just a refund . - meaning I was able to get half of my order refunded and the other half mailed again as my first package was listed lost. The items I needed more quickly than could arrive were swiftly refunded and the other items mailed again without a problem this time - super convenient! ### ASSISTANT: Customer support - Chatbot features - positive, Customer support - Problem resolution - positive, Customer support - Refund flexibility - positive, Customer support - Convenience - positive )))

### Review: title: Customer support, content: I love not having to call if there is an issue. The mobile app has great automated features to reach someone and when there is a problem it’s resolved quickly and in the manner I request instead of just a refund . - meaning I was able to get half of my order refunded and the other half mailed again as my first package was listed lost. The items I needed more quickly than could arrive were swiftly refunded and the other items mailed again without a problem this time - super convenient! ### Analysis: categories: Customer support, Customer support, Customer support, Customer support, aspects: Chatbot features, Problem resolution, Refund flexibility, Convenience, sentiments: positive, positive, positive, positive )))

### Review: title: Customer support, content: I love not having to call if there is an issue. The mobile app has great automated features to reach someone and when there is a problem it’s resolved quickly and in the manner I request instead of just a refund . - meaning I was able to get half of my order refunded and the other half mailed again as my first package was listed lost. The items I needed more quickly than could arrive were swiftly refunded and the other items mailed again without a problem this time - super convenient! ### Analysis: categories: (Customer support, Customer support, Customer support, Customer support) aspects: (Chatbot features, Problem resolution, Refund flexibility, Convenience) sentiments: (positive, positive, positive, positive) )))

Books...can you even get them here? LOL NO!

You know, it’s really sad that this company started as a book selling shop but now I can’t get my books on time/or I never receive them but I get my stupid cat toys fine. Very disappointed my 113$ purchase was lost and shipped to the billing address...seriously why? Why would they ship it to my billing and not the shipping address? It didn’t even arrive at my billing address because I called my parents who live at that location and they never got it either. You guys have horrible work standards, lower wages in towns where your big super stores are and you benefit off the back of people being paid pennies in foreign countries. You guys really are slacking in every way right now, that’s why I try never to order from you guys. Maybe if you could still do your original foundational purpose I wouldn’t hate you as much.

Shipping, Shipping, Pricing, Customer Service

Timliness, Accuracy, Value, Responsiveness

Negative, Negative, Negative, Negative

Shipping - Timliness - Negative, Shipping - Accuracy - Negative, Pricing - Value - Negative, Customer Service - Responsiveness - Negative

### USER: Books...can you even get them here? LOL NO!: You know, it’s really sad that this company started as a book selling shop but now I can’t get my books on time/or I never receive them but I get my stupid cat toys fine. Very disappointed my 113$ purchase was lost and shipped to the billing address...seriously why? Why would they ship it to my billing and not the shipping address? It didn’t even arrive at my billing address because I called my parents who live at that location and they never got it either. You guys have horrible work standards, lower wages in towns where your big super stores are and you benefit off the back of people being paid pennies in foreign countries. You guys really are slacking in every way right now, that’s why I try never to order from you guys. Maybe if you could still do your original foundational purpose I wouldn’t hate you as much. ### ASSISTANT: Shipping - Timliness - Negative, Shipping - Accuracy - Negative, Pricing - Value - Negative, Customer Service - Responsiveness - Negative )))

### Review: title: Books...can you even get them here? LOL NO!, content: You know, it’s really sad that this company started as a book selling shop but now I can’t get my books on time/or I never receive them but I get my stupid cat toys fine. Very disappointed my 113$ purchase was lost and shipped to the billing address...seriously why? Why would they ship it to my billing and not the shipping address? It didn’t even arrive at my billing address because I called my parents who live at that location and they never got it either. You guys have horrible work standards, lower wages in towns where your big super stores are and you benefit off the back of people being paid pennies in foreign countries. You guys really are slacking in every way right now, that’s why I try never to order from you guys. Maybe if you could still do your original foundational purpose I wouldn’t hate you as much. ### Analysis: categories: Shipping, Shipping, Pricing, Customer Service, aspects: Timliness, Accuracy, Value, Responsiveness, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Books...can you even get them here? LOL NO!, content: You know, it’s really sad that this company started as a book selling shop but now I can’t get my books on time/or I never receive them but I get my stupid cat toys fine. Very disappointed my 113$ purchase was lost and shipped to the billing address...seriously why? Why would they ship it to my billing and not the shipping address? It didn’t even arrive at my billing address because I called my parents who live at that location and they never got it either. You guys have horrible work standards, lower wages in towns where your big super stores are and you benefit off the back of people being paid pennies in foreign countries. You guys really are slacking in every way right now, that’s why I try never to order from you guys. Maybe if you could still do your original foundational purpose I wouldn’t hate you as much. ### Analysis: categories: (Shipping, Shipping, Pricing, Customer Service) aspects: (Timliness, Accuracy, Value, Responsiveness) sentiments: (Negative, Negative, Negative, Negative) )))

Eh

I love this app for the on-the-go use; using my phone instead of having to be at a desktop. However, there are many features that seem to not appear anymore. For example, when multiple items ship together - clicking on “orders” shows you the individual items. Once you click an item that shipped with others, it sometimes says “+2 more” (or however many extra items). You used to be able to click that to see what other items were in that shipment. I’m trying to track when certain items will get to me, but I can’t see what shipped with what, therefore leaving me unable to know when I can expect those items. It’s frustrating because it’s something so small that I used so often, but know it’s gone.

App Functionality

Item Tracking

Negative

App Functionality - Item Tracking - Negative

### USER: Eh: I love this app for the on-the-go use; using my phone instead of having to be at a desktop. However, there are many features that seem to not appear anymore. For example, when multiple items ship together - clicking on “orders” shows you the individual items. Once you click an item that shipped with others, it sometimes says “+2 more” (or however many extra items). You used to be able to click that to see what other items were in that shipment. I’m trying to track when certain items will get to me, but I can’t see what shipped with what, therefore leaving me unable to know when I can expect those items. It’s frustrating because it’s something so small that I used so often, but know it’s gone. ### ASSISTANT: App Functionality - Item Tracking - Negative )))

### Review: title: Eh, content: I love this app for the on-the-go use; using my phone instead of having to be at a desktop. However, there are many features that seem to not appear anymore. For example, when multiple items ship together - clicking on “orders” shows you the individual items. Once you click an item that shipped with others, it sometimes says “+2 more” (or however many extra items). You used to be able to click that to see what other items were in that shipment. I’m trying to track when certain items will get to me, but I can’t see what shipped with what, therefore leaving me unable to know when I can expect those items. It’s frustrating because it’s something so small that I used so often, but know it’s gone. ### Analysis: categories: App Functionality, aspects: Item Tracking, sentiments: Negative )))

### Review: title: Eh, content: I love this app for the on-the-go use; using my phone instead of having to be at a desktop. However, there are many features that seem to not appear anymore. For example, when multiple items ship together - clicking on “orders” shows you the individual items. Once you click an item that shipped with others, it sometimes says “+2 more” (or however many extra items). You used to be able to click that to see what other items were in that shipment. I’m trying to track when certain items will get to me, but I can’t see what shipped with what, therefore leaving me unable to know when I can expect those items. It’s frustrating because it’s something so small that I used so often, but know it’s gone. ### Analysis: categories: (App Functionality) aspects: (Item Tracking) sentiments: (Negative) )))

Why

Why are you no longer showing items that are related to the item that you’re buying??? That was one of the most helpful features. I don’t want to see a list of sponsored items. You guys really need to do user testing because none of your new changes make sense. Customers don’t want any of this. We don’t want to see a bunch of movies on the home page. This is not Netflix. , , Also.. In a time like this why are you only selling needed products to government and hospitals??? They already buy from large Chinese corporations and warehouses and can find things anywhere if available. The regular people don’t have the privilege of doing the same thing. Think about the people that support you on a day to day basis! It is already hard enough finding items in stores!!!!

Functionality, Effectiveness, Effectiveness, Business Logic, Ethics, Ethics

Feature, User Interface, Design, Pricing, Availability, Priorities

Negative, Negative, Negative, Negative, Negative, Negative

Functionality - Feature - Negative, Effectiveness - User Interface - Negative, Effectiveness - Design - Negative, Business Logic - Pricing - Negative, Ethics - Availability - Negative, Ethics - Priorities - Negative

### USER: Why: Why are you no longer showing items that are related to the item that you’re buying??? That was one of the most helpful features. I don’t want to see a list of sponsored items. You guys really need to do user testing because none of your new changes make sense. Customers don’t want any of this. We don’t want to see a bunch of movies on the home page. This is not Netflix. , , Also.. In a time like this why are you only selling needed products to government and hospitals??? They already buy from large Chinese corporations and warehouses and can find things anywhere if available. The regular people don’t have the privilege of doing the same thing. Think about the people that support you on a day to day basis! It is already hard enough finding items in stores!!!! ### ASSISTANT: Functionality - Feature - Negative, Effectiveness - User Interface - Negative, Effectiveness - Design - Negative, Business Logic - Pricing - Negative, Ethics - Availability - Negative, Ethics - Priorities - Negative )))

### Review: title: Why, content: Why are you no longer showing items that are related to the item that you’re buying??? That was one of the most helpful features. I don’t want to see a list of sponsored items. You guys really need to do user testing because none of your new changes make sense. Customers don’t want any of this. We don’t want to see a bunch of movies on the home page. This is not Netflix. , , Also.. In a time like this why are you only selling needed products to government and hospitals??? They already buy from large Chinese corporations and warehouses and can find things anywhere if available. The regular people don’t have the privilege of doing the same thing. Think about the people that support you on a day to day basis! It is already hard enough finding items in stores!!!! ### Analysis: categories: Functionality, Effectiveness, Effectiveness, Business Logic, Ethics, Ethics, aspects: Feature, User Interface, Design, Pricing, Availability, Priorities, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Why, content: Why are you no longer showing items that are related to the item that you’re buying??? That was one of the most helpful features. I don’t want to see a list of sponsored items. You guys really need to do user testing because none of your new changes make sense. Customers don’t want any of this. We don’t want to see a bunch of movies on the home page. This is not Netflix. , , Also.. In a time like this why are you only selling needed products to government and hospitals??? They already buy from large Chinese corporations and warehouses and can find things anywhere if available. The regular people don’t have the privilege of doing the same thing. Think about the people that support you on a day to day basis! It is already hard enough finding items in stores!!!! ### Analysis: categories: (Functionality, Effectiveness, Effectiveness, Business Logic, Ethics, Ethics) aspects: (Feature, User Interface, Design, Pricing, Availability, Priorities) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

Customer service is a joke

I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot. Since I could not get help from you, I had to contact Fed Ex. The tracking number was entered incorrectly. Someone on your end should have taken care of this for me, even with a 3rd party seller. Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself. Very dissatisfied!

Customer Service, Customer Service, Customer Service, Customer Service, Customer Service

service, response time, communication, availability, chatbot

negative, negative, negative, negative, negative

Customer Service - service - negative, Customer Service - response time - negative, Customer Service - communication - negative, Customer Service - availability - negative, Customer Service - chatbot - negative

### USER: Customer service is a joke: I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot. Since I could not get help from you, I had to contact Fed Ex. The tracking number was entered incorrectly. Someone on your end should have taken care of this for me, even with a 3rd party seller. Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself. Very dissatisfied! ### ASSISTANT: Customer Service - service - negative, Customer Service - response time - negative, Customer Service - communication - negative, Customer Service - availability - negative, Customer Service - chatbot - negative )))

### Review: title: Customer service is a joke, content: I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot. Since I could not get help from you, I had to contact Fed Ex. The tracking number was entered incorrectly. Someone on your end should have taken care of this for me, even with a 3rd party seller. Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself. Very dissatisfied! ### Analysis: categories: Customer Service, Customer Service, Customer Service, Customer Service, Customer Service, aspects: service, response time, communication, availability, chatbot, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Customer service is a joke, content: I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot. Since I could not get help from you, I had to contact Fed Ex. The tracking number was entered incorrectly. Someone on your end should have taken care of this for me, even with a 3rd party seller. Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself. Very dissatisfied! ### Analysis: categories: (Customer Service, Customer Service, Customer Service, Customer Service, Customer Service) aspects: (service, response time, communication, availability, chatbot) sentiments: (negative, negative, negative, negative, negative) )))

How can I restore my ability to submit reviews?

I waited for a reply to my question when I became blocked without being told the reason., I was told previously that several people had made positive comments about my helpfulness and then I guess I said something to someone that theydidn't like SOMETHING I said and complained., Pointing out errors or flaws is just as important as telling others about the good things regarding items. I rely on knowing where the good things are and I enjoy sharing the good and the bad info.

App Review

Interface

Negative

App Review - Interface - Negative

### USER: How can I restore my ability to submit reviews?: I waited for a reply to my question when I became blocked without being told the reason., I was told previously that several people had made positive comments about my helpfulness and then I guess I said something to someone that theydidn't like SOMETHING I said and complained., Pointing out errors or flaws is just as important as telling others about the good things regarding items. I rely on knowing where the good things are and I enjoy sharing the good and the bad info. ### ASSISTANT: App Review - Interface - Negative )))

### Review: title: How can I restore my ability to submit reviews?, content: I waited for a reply to my question when I became blocked without being told the reason., I was told previously that several people had made positive comments about my helpfulness and then I guess I said something to someone that theydidn't like SOMETHING I said and complained., Pointing out errors or flaws is just as important as telling others about the good things regarding items. I rely on knowing where the good things are and I enjoy sharing the good and the bad info. ### Analysis: categories: App Review, aspects: Interface, sentiments: Negative )))

### Review: title: How can I restore my ability to submit reviews?, content: I waited for a reply to my question when I became blocked without being told the reason., I was told previously that several people had made positive comments about my helpfulness and then I guess I said something to someone that theydidn't like SOMETHING I said and complained., Pointing out errors or flaws is just as important as telling others about the good things regarding items. I rely on knowing where the good things are and I enjoy sharing the good and the bad info. ### Analysis: categories: (App Review) aspects: (Interface) sentiments: (Negative) )))

Relatively easy to use

I have been using this app for a few years with little to no issues. However, it is so difficult and un-user friendly to cancel an order. I get it— you don’t want customers to cancel. But I received a message from a seller that my ordered item, the “last” one they had, was damaged and I must cancel. Well gosh darn it if it didn’t take me at least 15 minutes to figure out how to even using Google to search for a how to. Pain in the behind. So I have cancelled, but it still shows an anticipated arrival date and my payment as pending hours later. Please improve.

Ecommerce, E-commerce

Functionality, Customer Service

Negative, Negative

Ecommerce Functionality - Negative, E-commerce - Customer Service - Negative

### USER: Relatively easy to use: I have been using this app for a few years with little to no issues. However, it is so difficult and un-user friendly to cancel an order. I get it— you don’t want customers to cancel. But I received a message from a seller that my ordered item, the “last” one they had, was damaged and I must cancel. Well gosh darn it if it didn’t take me at least 15 minutes to figure out how to even using Google to search for a how to. Pain in the behind. So I have cancelled, but it still shows an anticipated arrival date and my payment as pending hours later. Please improve. ### ASSISTANT: Ecommerce Functionality - Negative, E-commerce - Customer Service - Negative )))

### Review: title: Relatively easy to use, content: I have been using this app for a few years with little to no issues. However, it is so difficult and un-user friendly to cancel an order. I get it— you don’t want customers to cancel. But I received a message from a seller that my ordered item, the “last” one they had, was damaged and I must cancel. Well gosh darn it if it didn’t take me at least 15 minutes to figure out how to even using Google to search for a how to. Pain in the behind. So I have cancelled, but it still shows an anticipated arrival date and my payment as pending hours later. Please improve. ### Analysis: categories: Ecommerce, E-commerce, aspects: Functionality, Customer Service, sentiments: Negative, Negative )))

### Review: title: Relatively easy to use, content: I have been using this app for a few years with little to no issues. However, it is so difficult and un-user friendly to cancel an order. I get it— you don’t want customers to cancel. But I received a message from a seller that my ordered item, the “last” one they had, was damaged and I must cancel. Well gosh darn it if it didn’t take me at least 15 minutes to figure out how to even using Google to search for a how to. Pain in the behind. So I have cancelled, but it still shows an anticipated arrival date and my payment as pending hours later. Please improve. ### Analysis: categories: (Ecommerce, E-commerce) aspects: (Functionality, Customer Service) sentiments: (Negative, Negative) )))

Subscribe and Save is Great!

I’ve been using the subscribe and save feature to save me time and money at the grocery for quite a while now. It makes it so much easier to have my pets’ food and other essentials shipped directly to my door., , I do have one recommendation, would it be possible to add an estimated total feature to subscribe and save? It would be so easy to view my estimated total for each delivery before the summary email gets sent out so I have plenty of time to adjust my budget. Also, JosephGlenn in customer service is a great help!

Ecommerce

Subscribe and Save feature

positive

Ecommerce Subscribe and Save feature - positive

### USER: Subscribe and Save is Great!: I’ve been using the subscribe and save feature to save me time and money at the grocery for quite a while now. It makes it so much easier to have my pets’ food and other essentials shipped directly to my door., , I do have one recommendation, would it be possible to add an estimated total feature to subscribe and save? It would be so easy to view my estimated total for each delivery before the summary email gets sent out so I have plenty of time to adjust my budget. Also, JosephGlenn in customer service is a great help! ### ASSISTANT: Ecommerce Subscribe and Save feature - positive )))

### Review: title: Subscribe and Save is Great!, content: I’ve been using the subscribe and save feature to save me time and money at the grocery for quite a while now. It makes it so much easier to have my pets’ food and other essentials shipped directly to my door., , I do have one recommendation, would it be possible to add an estimated total feature to subscribe and save? It would be so easy to view my estimated total for each delivery before the summary email gets sent out so I have plenty of time to adjust my budget. Also, JosephGlenn in customer service is a great help! ### Analysis: categories: Ecommerce, aspects: Subscribe and Save feature, sentiments: positive )))

### Review: title: Subscribe and Save is Great!, content: I’ve been using the subscribe and save feature to save me time and money at the grocery for quite a while now. It makes it so much easier to have my pets’ food and other essentials shipped directly to my door., , I do have one recommendation, would it be possible to add an estimated total feature to subscribe and save? It would be so easy to view my estimated total for each delivery before the summary email gets sent out so I have plenty of time to adjust my budget. Also, JosephGlenn in customer service is a great help! ### Analysis: categories: (Ecommerce) aspects: (Subscribe and Save feature) sentiments: (positive) )))

Never giving a review for delivery

I always get a notification asking for a review on my delivery service. The one time I mentioned that I didn’t like the placement of my package.. the next time I had a delivery.. the person delivering asked me why I complained about them!! Still delivers to me.. now sometimes I find my packages not on my porch but bottom of my stairs. Not all the times of course because we have different drivers. Most times it’s great service… but didn’t like my expensive package sitting out front so I commented. So I’m never giving a review on delivery since some of your drivers confront the customer

Delivery, Delivery

placement, service

negative, positive

Delivery - placement - negative, Delivery - service - positive

### USER: Never giving a review for delivery: I always get a notification asking for a review on my delivery service. The one time I mentioned that I didn’t like the placement of my package.. the next time I had a delivery.. the person delivering asked me why I complained about them!! Still delivers to me.. now sometimes I find my packages not on my porch but bottom of my stairs. Not all the times of course because we have different drivers. Most times it’s great service… but didn’t like my expensive package sitting out front so I commented. So I’m never giving a review on delivery since some of your drivers confront the customer ### ASSISTANT: Delivery - placement - negative, Delivery - service - positive )))

### Review: title: Never giving a review for delivery, content: I always get a notification asking for a review on my delivery service. The one time I mentioned that I didn’t like the placement of my package.. the next time I had a delivery.. the person delivering asked me why I complained about them!! Still delivers to me.. now sometimes I find my packages not on my porch but bottom of my stairs. Not all the times of course because we have different drivers. Most times it’s great service… but didn’t like my expensive package sitting out front so I commented. So I’m never giving a review on delivery since some of your drivers confront the customer ### Analysis: categories: Delivery, Delivery, aspects: placement, service, sentiments: negative, positive )))

### Review: title: Never giving a review for delivery, content: I always get a notification asking for a review on my delivery service. The one time I mentioned that I didn’t like the placement of my package.. the next time I had a delivery.. the person delivering asked me why I complained about them!! Still delivers to me.. now sometimes I find my packages not on my porch but bottom of my stairs. Not all the times of course because we have different drivers. Most times it’s great service… but didn’t like my expensive package sitting out front so I commented. So I’m never giving a review on delivery since some of your drivers confront the customer ### Analysis: categories: (Delivery, Delivery) aspects: (placement, service) sentiments: (negative, positive) )))

Update iPad screenshots

Glad finally gave the iPad app some love. But now you need to update the iPad screenshots. The dated screenshots are uncharacteristic of Amazon’s usual attention to detail. , , ‘Swipe Right’ [to go back to the previous page in the app] does not work after you drill down into ‘Description’ or ‘Features & details’ sections of a product page. It seems to correctly on from other pages. Please fix this issue on these pages., , Also it would be great if you could swipe down on the enlarged product photos to return to the main product page; similar to how swiping down on a photo in the iOS Photos app allows you to return to the Album View.

App, App, Feature

Screenshot, Navigation, Additional Features

Negative, Negative, Positive

App - Screenshot - Negative, App - Navigation - Negative, Feature - Additional Features - Positive

### USER: Update iPad screenshots: Glad finally gave the iPad app some love. But now you need to update the iPad screenshots. The dated screenshots are uncharacteristic of Amazon’s usual attention to detail. , , ‘Swipe Right’ [to go back to the previous page in the app] does not work after you drill down into ‘Description’ or ‘Features & details’ sections of a product page. It seems to correctly on from other pages. Please fix this issue on these pages., , Also it would be great if you could swipe down on the enlarged product photos to return to the main product page; similar to how swiping down on a photo in the iOS Photos app allows you to return to the Album View. ### ASSISTANT: App - Screenshot - Negative, App - Navigation - Negative, Feature - Additional Features - Positive )))

### Review: title: Update iPad screenshots, content: Glad finally gave the iPad app some love. But now you need to update the iPad screenshots. The dated screenshots are uncharacteristic of Amazon’s usual attention to detail. , , ‘Swipe Right’ [to go back to the previous page in the app] does not work after you drill down into ‘Description’ or ‘Features & details’ sections of a product page. It seems to correctly on from other pages. Please fix this issue on these pages., , Also it would be great if you could swipe down on the enlarged product photos to return to the main product page; similar to how swiping down on a photo in the iOS Photos app allows you to return to the Album View. ### Analysis: categories: App, App, Feature, aspects: Screenshot, Navigation, Additional Features, sentiments: Negative, Negative, Positive )))

### Review: title: Update iPad screenshots, content: Glad finally gave the iPad app some love. But now you need to update the iPad screenshots. The dated screenshots are uncharacteristic of Amazon’s usual attention to detail. , , ‘Swipe Right’ [to go back to the previous page in the app] does not work after you drill down into ‘Description’ or ‘Features & details’ sections of a product page. It seems to correctly on from other pages. Please fix this issue on these pages., , Also it would be great if you could swipe down on the enlarged product photos to return to the main product page; similar to how swiping down on a photo in the iOS Photos app allows you to return to the Album View. ### Analysis: categories: (App, App, Feature) aspects: (Screenshot, Navigation, Additional Features) sentiments: (Negative, Negative, Positive) )))

It’s okay

For some reason, they decided to get rid of the continuous scrolling feature and instead use next and back buttons. This makes it a lot harder and more frustrating to browse through the menus and go back to previous items you liked. , , It also seems that every time I go to use a different app for even a few seconds and try to go back to browsing, I get taken back to the home screen. I have never seen this on an app. I will browse through this app for several minutes and the app that I last used will be the same as I previously left it. This gets extremely frustrating and often makes me quit browsing.

Usability, Usability, Usability

Browsing, Navigation, Browsing

Negative, Negative, Negative

Usability - Browsing - Negative, Usability - Navigation - Negative, Usability - Browsing - Negative

### USER: It’s okay: For some reason, they decided to get rid of the continuous scrolling feature and instead use next and back buttons. This makes it a lot harder and more frustrating to browse through the menus and go back to previous items you liked. , , It also seems that every time I go to use a different app for even a few seconds and try to go back to browsing, I get taken back to the home screen. I have never seen this on an app. I will browse through this app for several minutes and the app that I last used will be the same as I previously left it. This gets extremely frustrating and often makes me quit browsing. ### ASSISTANT: Usability - Browsing - Negative, Usability - Navigation - Negative, Usability - Browsing - Negative )))

### Review: title: It’s okay, content: For some reason, they decided to get rid of the continuous scrolling feature and instead use next and back buttons. This makes it a lot harder and more frustrating to browse through the menus and go back to previous items you liked. , , It also seems that every time I go to use a different app for even a few seconds and try to go back to browsing, I get taken back to the home screen. I have never seen this on an app. I will browse through this app for several minutes and the app that I last used will be the same as I previously left it. This gets extremely frustrating and often makes me quit browsing. ### Analysis: categories: Usability, Usability, Usability, aspects: Browsing, Navigation, Browsing, sentiments: Negative, Negative, Negative )))

### Review: title: It’s okay, content: For some reason, they decided to get rid of the continuous scrolling feature and instead use next and back buttons. This makes it a lot harder and more frustrating to browse through the menus and go back to previous items you liked. , , It also seems that every time I go to use a different app for even a few seconds and try to go back to browsing, I get taken back to the home screen. I have never seen this on an app. I will browse through this app for several minutes and the app that I last used will be the same as I previously left it. This gets extremely frustrating and often makes me quit browsing. ### Analysis: categories: (Usability, Usability, Usability) aspects: (Browsing, Navigation, Browsing) sentiments: (Negative, Negative, Negative) )))

New UI is bloated and broken

The new UI is terrible. Instead of tidy text menus I have to scroll through a whole page of visual lists with horizontally scrolling images . It takes so long to find anything now. It’s overwhelming and uses so much space that often the thing I’m looking for is beyond the bottom of the screen. Having a fixed menu on the bottom is just bad design. Less vertical space and not where people look for a menu. , , It also rotates to portrait orientation on every screen change. How did QA miss that? This app is nearly unusable on iPad now. If it’s the same bloated UI on the phone I feel sorry for phone users having to scroll endlessly to find what they’re looking for. The UX team needs to do more research before they roll out another frustrating redesign. Design should make life easier. If users have to put in more effort (more scrolling, more searching the screen, tapping through more options) then it’s bad design.

UI, UI, UI, UI, UI, UI

Menu, Design, Orientation, Scrolling, Space utilization, UX

negative, negative, negative, negative, negative, negative

UI - Menu - negative, UI - Design - negative, UI - Orientation - negative, UI - Scrolling - negative, UI - Space utilization - negative, UI - UX - negative

### USER: New UI is bloated and broken: The new UI is terrible. Instead of tidy text menus I have to scroll through a whole page of visual lists with horizontally scrolling images . It takes so long to find anything now. It’s overwhelming and uses so much space that often the thing I’m looking for is beyond the bottom of the screen. Having a fixed menu on the bottom is just bad design. Less vertical space and not where people look for a menu. , , It also rotates to portrait orientation on every screen change. How did QA miss that? This app is nearly unusable on iPad now. If it’s the same bloated UI on the phone I feel sorry for phone users having to scroll endlessly to find what they’re looking for. The UX team needs to do more research before they roll out another frustrating redesign. Design should make life easier. If users have to put in more effort (more scrolling, more searching the screen, tapping through more options) then it’s bad design. ### ASSISTANT: UI - Menu - negative, UI - Design - negative, UI - Orientation - negative, UI - Scrolling - negative, UI - Space utilization - negative, UI - UX - negative )))

### Review: title: New UI is bloated and broken, content: The new UI is terrible. Instead of tidy text menus I have to scroll through a whole page of visual lists with horizontally scrolling images . It takes so long to find anything now. It’s overwhelming and uses so much space that often the thing I’m looking for is beyond the bottom of the screen. Having a fixed menu on the bottom is just bad design. Less vertical space and not where people look for a menu. , , It also rotates to portrait orientation on every screen change. How did QA miss that? This app is nearly unusable on iPad now. If it’s the same bloated UI on the phone I feel sorry for phone users having to scroll endlessly to find what they’re looking for. The UX team needs to do more research before they roll out another frustrating redesign. Design should make life easier. If users have to put in more effort (more scrolling, more searching the screen, tapping through more options) then it’s bad design. ### Analysis: categories: UI, UI, UI, UI, UI, UI, aspects: Menu, Design, Orientation, Scrolling, Space utilization, UX, sentiments: negative, negative, negative, negative, negative, negative )))

### Review: title: New UI is bloated and broken, content: The new UI is terrible. Instead of tidy text menus I have to scroll through a whole page of visual lists with horizontally scrolling images . It takes so long to find anything now. It’s overwhelming and uses so much space that often the thing I’m looking for is beyond the bottom of the screen. Having a fixed menu on the bottom is just bad design. Less vertical space and not where people look for a menu. , , It also rotates to portrait orientation on every screen change. How did QA miss that? This app is nearly unusable on iPad now. If it’s the same bloated UI on the phone I feel sorry for phone users having to scroll endlessly to find what they’re looking for. The UX team needs to do more research before they roll out another frustrating redesign. Design should make life easier. If users have to put in more effort (more scrolling, more searching the screen, tapping through more options) then it’s bad design. ### Analysis: categories: (UI, UI, UI, UI, UI, UI) aspects: (Menu, Design, Orientation, Scrolling, Space utilization, UX) sentiments: (negative, negative, negative, negative, negative, negative) )))

No options

Why are there only large pictures of items available to scroll through, there used to be a choice., Why are there only 25 per page, there used to be an option., Why is it so difficult to get through to customer service?, I hate FAQs since they never have my questions, wayyyy to limiting., Why do you have options of items not available, that is sooooo frustrating to finally find something & it isn’t available. Remove them until available again😠

App Functionality, App Functionality, App Functionality, App Functionality, App Functionality

Options, Page Size, Customer Service, Helpfulness, Item Availability

negative, negative, negative, negative, negative

App Functionality - Options - negative, App Functionality - Page Size - negative, App Functionality - Customer Service - negative, App Functionality - Helpfulness - negative, App Functionality - Item Availability - negative

### USER: No options: Why are there only large pictures of items available to scroll through, there used to be a choice., Why are there only 25 per page, there used to be an option., Why is it so difficult to get through to customer service?, I hate FAQs since they never have my questions, wayyyy to limiting., Why do you have options of items not available, that is sooooo frustrating to finally find something & it isn’t available. Remove them until available again😠 ### ASSISTANT: App Functionality - Options - negative, App Functionality - Page Size - negative, App Functionality - Customer Service - negative, App Functionality - Helpfulness - negative, App Functionality - Item Availability - negative )))

### Review: title: No options, content: Why are there only large pictures of items available to scroll through, there used to be a choice., Why are there only 25 per page, there used to be an option., Why is it so difficult to get through to customer service?, I hate FAQs since they never have my questions, wayyyy to limiting., Why do you have options of items not available, that is sooooo frustrating to finally find something & it isn’t available. Remove them until available again😠 ### Analysis: categories: App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, aspects: Options, Page Size, Customer Service, Helpfulness, Item Availability, sentiments: negative, negative, negative, negative, negative )))

### Review: title: No options, content: Why are there only large pictures of items available to scroll through, there used to be a choice., Why are there only 25 per page, there used to be an option., Why is it so difficult to get through to customer service?, I hate FAQs since they never have my questions, wayyyy to limiting., Why do you have options of items not available, that is sooooo frustrating to finally find something & it isn’t available. Remove them until available again😠 ### Analysis: categories: (App Functionality, App Functionality, App Functionality, App Functionality, App Functionality) aspects: (Options, Page Size, Customer Service, Helpfulness, Item Availability) sentiments: (negative, negative, negative, negative, negative) )))

Every update has made the user experience worse on IPad

Seriously every time I update this app it just gets worse and worse!! This used to be a great user experience on an iPad but for the longest time now it has gotten more and more annoying to use. The scrolling is awful, it CONSTANTLY keeps trying to reorient directions if the iPad is barely moved, filters work spottily and I get a million things I didn’t search for. The sizing is off and things are off the edges and can’t be resized. Newest -there is now an approximately two-three inch completely white bar at the bottom of the screen that doesn’t go away so I can only see part of the screen. Please fix this app. I find myself search for things on google now because this is BEYOND ANNOYING.

User Interface, User Interface, User Interface, User Interface, User Interface

Scrolling, Reorientation, Filters, Sizing, Display

negative, negative, negative, negative, negative

User Interface - Scrolling - negative, User Interface - Reorientation - negative, User Interface - Filters - negative, User Interface - Sizing - negative, User Interface - Display - negative

### USER: Every update has made the user experience worse on IPad: Seriously every time I update this app it just gets worse and worse!! This used to be a great user experience on an iPad but for the longest time now it has gotten more and more annoying to use. The scrolling is awful, it CONSTANTLY keeps trying to reorient directions if the iPad is barely moved, filters work spottily and I get a million things I didn’t search for. The sizing is off and things are off the edges and can’t be resized. Newest -there is now an approximately two-three inch completely white bar at the bottom of the screen that doesn’t go away so I can only see part of the screen. Please fix this app. I find myself search for things on google now because this is BEYOND ANNOYING. ### ASSISTANT: User Interface - Scrolling - negative, User Interface - Reorientation - negative, User Interface - Filters - negative, User Interface - Sizing - negative, User Interface - Display - negative )))

### Review: title: Every update has made the user experience worse on IPad, content: Seriously every time I update this app it just gets worse and worse!! This used to be a great user experience on an iPad but for the longest time now it has gotten more and more annoying to use. The scrolling is awful, it CONSTANTLY keeps trying to reorient directions if the iPad is barely moved, filters work spottily and I get a million things I didn’t search for. The sizing is off and things are off the edges and can’t be resized. Newest -there is now an approximately two-three inch completely white bar at the bottom of the screen that doesn’t go away so I can only see part of the screen. Please fix this app. I find myself search for things on google now because this is BEYOND ANNOYING. ### Analysis: categories: User Interface, User Interface, User Interface, User Interface, User Interface, aspects: Scrolling, Reorientation, Filters, Sizing, Display, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Every update has made the user experience worse on IPad, content: Seriously every time I update this app it just gets worse and worse!! This used to be a great user experience on an iPad but for the longest time now it has gotten more and more annoying to use. The scrolling is awful, it CONSTANTLY keeps trying to reorient directions if the iPad is barely moved, filters work spottily and I get a million things I didn’t search for. The sizing is off and things are off the edges and can’t be resized. Newest -there is now an approximately two-three inch completely white bar at the bottom of the screen that doesn’t go away so I can only see part of the screen. Please fix this app. I find myself search for things on google now because this is BEYOND ANNOYING. ### Analysis: categories: (User Interface, User Interface, User Interface, User Interface, User Interface) aspects: (Scrolling, Reorientation, Filters, Sizing, Display) sentiments: (negative, negative, negative, negative, negative) )))

Love it buttttt....

Great app but when I’m editing items on my registry, it doesn’t show the updates right away when I hit the back button. And when I continue on like so, none of the changes I make are saved. For it to work, I have to go back to the menu click gift cards and registry. Select my registry again and then scroll all the way back down again to where I left off to make a change each time. If there was a way you could make this process easier, it would be very helpful. Literally, the only reason I took a star away.

App Functionality

Editing Items

Negative

App Functionality - Editing Items - Negative

### USER: Love it buttttt....: Great app but when I’m editing items on my registry, it doesn’t show the updates right away when I hit the back button. And when I continue on like so, none of the changes I make are saved. For it to work, I have to go back to the menu click gift cards and registry. Select my registry again and then scroll all the way back down again to where I left off to make a change each time. If there was a way you could make this process easier, it would be very helpful. Literally, the only reason I took a star away. ### ASSISTANT: App Functionality - Editing Items - Negative )))

### Review: title: Love it buttttt...., content: Great app but when I’m editing items on my registry, it doesn’t show the updates right away when I hit the back button. And when I continue on like so, none of the changes I make are saved. For it to work, I have to go back to the menu click gift cards and registry. Select my registry again and then scroll all the way back down again to where I left off to make a change each time. If there was a way you could make this process easier, it would be very helpful. Literally, the only reason I took a star away. ### Analysis: categories: App Functionality, aspects: Editing Items, sentiments: Negative )))

### Review: title: Love it buttttt...., content: Great app but when I’m editing items on my registry, it doesn’t show the updates right away when I hit the back button. And when I continue on like so, none of the changes I make are saved. For it to work, I have to go back to the menu click gift cards and registry. Select my registry again and then scroll all the way back down again to where I left off to make a change each time. If there was a way you could make this process easier, it would be very helpful. Literally, the only reason I took a star away. ### Analysis: categories: (App Functionality) aspects: (Editing Items) sentiments: (Negative) )))

Why do things not get delivered sometimes? It’s stupid!

I have to say something before I start this, this has to be one of a must NOT have instead, like that time when my brother tried to order something, it said it would come either 4-5 days but when the day it was supposed to come. Guess what, It DIDN’T arrive to our apartment! True story. That was in 2015. Anyway, I’d like to ask why and how does this happen? Cause yes. Like I said that is stupid because I thought that we would always get the proper items at the exact day it said. But hopefully that will fix in the future.

Delivery

Delivery Service

negative

Delivery - Delivery Service - negative

### USER: Why do things not get delivered sometimes? It’s stupid!: I have to say something before I start this, this has to be one of a must NOT have instead, like that time when my brother tried to order something, it said it would come either 4-5 days but when the day it was supposed to come. Guess what, It DIDN’T arrive to our apartment! True story. That was in 2015. Anyway, I’d like to ask why and how does this happen? Cause yes. Like I said that is stupid because I thought that we would always get the proper items at the exact day it said. But hopefully that will fix in the future. ### ASSISTANT: Delivery - Delivery Service - negative )))

### Review: title: Why do things not get delivered sometimes? It’s stupid!, content: I have to say something before I start this, this has to be one of a must NOT have instead, like that time when my brother tried to order something, it said it would come either 4-5 days but when the day it was supposed to come. Guess what, It DIDN’T arrive to our apartment! True story. That was in 2015. Anyway, I’d like to ask why and how does this happen? Cause yes. Like I said that is stupid because I thought that we would always get the proper items at the exact day it said. But hopefully that will fix in the future. ### Analysis: categories: Delivery, aspects: Delivery Service, sentiments: negative )))

### Review: title: Why do things not get delivered sometimes? It’s stupid!, content: I have to say something before I start this, this has to be one of a must NOT have instead, like that time when my brother tried to order something, it said it would come either 4-5 days but when the day it was supposed to come. Guess what, It DIDN’T arrive to our apartment! True story. That was in 2015. Anyway, I’d like to ask why and how does this happen? Cause yes. Like I said that is stupid because I thought that we would always get the proper items at the exact day it said. But hopefully that will fix in the future. ### Analysis: categories: (Delivery) aspects: (Delivery Service) sentiments: (negative) )))

View settings not easily customized

Notice of a .01 change in the price of an item in my cart is not an “Important Notice”. Need to be able to disable those. When scrolling down a results list, it’d be nice to not have the bottom section (which gives recent reviews and suggested related items drop off;contain the scrolling to its own section of the page. May seem like little things, but those are the limitations that have me leave the app without making a purchase and that makes them a poor business decision. Also, , It would be huge to know which reviews were based on an item that was comped & not actually paid for...

Features, Features, Features

Customization, Notifications, Item Visibility

negative, negative, negative

Features - Customization - negative, Features - Notifications - negative, Features - Item Visibility - negative

### USER: View settings not easily customized: Notice of a .01 change in the price of an item in my cart is not an “Important Notice”. Need to be able to disable those. When scrolling down a results list, it’d be nice to not have the bottom section (which gives recent reviews and suggested related items drop off;contain the scrolling to its own section of the page. May seem like little things, but those are the limitations that have me leave the app without making a purchase and that makes them a poor business decision. Also, , It would be huge to know which reviews were based on an item that was comped & not actually paid for... ### ASSISTANT: Features - Customization - negative, Features - Notifications - negative, Features - Item Visibility - negative )))

### Review: title: View settings not easily customized, content: Notice of a .01 change in the price of an item in my cart is not an “Important Notice”. Need to be able to disable those. When scrolling down a results list, it’d be nice to not have the bottom section (which gives recent reviews and suggested related items drop off;contain the scrolling to its own section of the page. May seem like little things, but those are the limitations that have me leave the app without making a purchase and that makes them a poor business decision. Also, , It would be huge to know which reviews were based on an item that was comped & not actually paid for... ### Analysis: categories: Features, Features, Features, aspects: Customization, Notifications, Item Visibility, sentiments: negative, negative, negative )))

### Review: title: View settings not easily customized, content: Notice of a .01 change in the price of an item in my cart is not an “Important Notice”. Need to be able to disable those. When scrolling down a results list, it’d be nice to not have the bottom section (which gives recent reviews and suggested related items drop off;contain the scrolling to its own section of the page. May seem like little things, but those are the limitations that have me leave the app without making a purchase and that makes them a poor business decision. Also, , It would be huge to know which reviews were based on an item that was comped & not actually paid for... ### Analysis: categories: (Features, Features, Features) aspects: (Customization, Notifications, Item Visibility) sentiments: (negative, negative, negative) )))

Newest update

I’ve never had an issue with the app until today. With the most recent update, it appears that part of the display screen is missing. The purchase button (and entire right side of the screen) is missing. I can “pinch” the display and temporarily see the entire screen, but it immediately “bounces back” and disappears off the screen. It’s as if its zoomed in on the picture of the item with no option to zoom out. I have done nothing to change my display settings and have no issues with any other app on my iPad. This makes the app completely useless until there is another update to fix this.

User Interface

Display

Negative

User Interface - Display - Negative

### USER: Newest update: I’ve never had an issue with the app until today. With the most recent update, it appears that part of the display screen is missing. The purchase button (and entire right side of the screen) is missing. I can “pinch” the display and temporarily see the entire screen, but it immediately “bounces back” and disappears off the screen. It’s as if its zoomed in on the picture of the item with no option to zoom out. I have done nothing to change my display settings and have no issues with any other app on my iPad. This makes the app completely useless until there is another update to fix this. ### ASSISTANT: User Interface - Display - Negative )))

### Review: title: Newest update, content: I’ve never had an issue with the app until today. With the most recent update, it appears that part of the display screen is missing. The purchase button (and entire right side of the screen) is missing. I can “pinch” the display and temporarily see the entire screen, but it immediately “bounces back” and disappears off the screen. It’s as if its zoomed in on the picture of the item with no option to zoom out. I have done nothing to change my display settings and have no issues with any other app on my iPad. This makes the app completely useless until there is another update to fix this. ### Analysis: categories: User Interface, aspects: Display, sentiments: Negative )))

### Review: title: Newest update, content: I’ve never had an issue with the app until today. With the most recent update, it appears that part of the display screen is missing. The purchase button (and entire right side of the screen) is missing. I can “pinch” the display and temporarily see the entire screen, but it immediately “bounces back” and disappears off the screen. It’s as if its zoomed in on the picture of the item with no option to zoom out. I have done nothing to change my display settings and have no issues with any other app on my iPad. This makes the app completely useless until there is another update to fix this. ### Analysis: categories: (User Interface) aspects: (Display) sentiments: (Negative) )))

Great app.... used to be.

Not a very big fan of the new layout. It’s innovative but might be a little too much all at once. , But on to my real issue. Once again it seems the powers that be decided to remove the department filter from the Upcoming Deals search. I have to wade through a veritable plethora of items I do not care about to see if anything is coming up in a future deal I might want to watch. This issue will only become more frustrating as we get closer to the end of year. Please reconsider adding back department as a filter item for upcoming deals. , Thanks

Interface, Functionality

Layout, Filter

Negative, Negative

Interface - Layout - Negative, Functionality - Filter - Negative

### USER: Great app.... used to be.: Not a very big fan of the new layout. It’s innovative but might be a little too much all at once. , But on to my real issue. Once again it seems the powers that be decided to remove the department filter from the Upcoming Deals search. I have to wade through a veritable plethora of items I do not care about to see if anything is coming up in a future deal I might want to watch. This issue will only become more frustrating as we get closer to the end of year. Please reconsider adding back department as a filter item for upcoming deals. , Thanks ### ASSISTANT: Interface - Layout - Negative, Functionality - Filter - Negative )))

### Review: title: Great app.... used to be., content: Not a very big fan of the new layout. It’s innovative but might be a little too much all at once. , But on to my real issue. Once again it seems the powers that be decided to remove the department filter from the Upcoming Deals search. I have to wade through a veritable plethora of items I do not care about to see if anything is coming up in a future deal I might want to watch. This issue will only become more frustrating as we get closer to the end of year. Please reconsider adding back department as a filter item for upcoming deals. , Thanks ### Analysis: categories: Interface, Functionality, aspects: Layout, Filter, sentiments: Negative, Negative )))

### Review: title: Great app.... used to be., content: Not a very big fan of the new layout. It’s innovative but might be a little too much all at once. , But on to my real issue. Once again it seems the powers that be decided to remove the department filter from the Upcoming Deals search. I have to wade through a veritable plethora of items I do not care about to see if anything is coming up in a future deal I might want to watch. This issue will only become more frustrating as we get closer to the end of year. Please reconsider adding back department as a filter item for upcoming deals. , Thanks ### Analysis: categories: (Interface, Functionality) aspects: (Layout, Filter) sentiments: (Negative, Negative) )))

Products

I love the fast delivery and selections of whatever I want but I can say, with experience, Chinese products are a huge difficulty when it comes to quality and accuracy of description. I’ve received many poor quality products from China. Please review products before available for sale. I depend on quality and you have been greedy with poor products. It’s a business but your quality is paramount. I won’t buy from you if I keep selling poor quality and I spend a considerable amount with you., Regards and disappointed,, MJ Smith

Products, Products, Products

Quality, Delivery, Selection

negative, positive, positive

Products - Quality - negative, Products - Delivery - positive, Products - Selection - positive

### USER: Products: I love the fast delivery and selections of whatever I want but I can say, with experience, Chinese products are a huge difficulty when it comes to quality and accuracy of description. I’ve received many poor quality products from China. Please review products before available for sale. I depend on quality and you have been greedy with poor products. It’s a business but your quality is paramount. I won’t buy from you if I keep selling poor quality and I spend a considerable amount with you., Regards and disappointed,, MJ Smith ### ASSISTANT: Products - Quality - negative, Products - Delivery - positive, Products - Selection - positive )))

### Review: title: Products, content: I love the fast delivery and selections of whatever I want but I can say, with experience, Chinese products are a huge difficulty when it comes to quality and accuracy of description. I’ve received many poor quality products from China. Please review products before available for sale. I depend on quality and you have been greedy with poor products. It’s a business but your quality is paramount. I won’t buy from you if I keep selling poor quality and I spend a considerable amount with you., Regards and disappointed,, MJ Smith ### Analysis: categories: Products, Products, Products, aspects: Quality, Delivery, Selection, sentiments: negative, positive, positive )))

### Review: title: Products, content: I love the fast delivery and selections of whatever I want but I can say, with experience, Chinese products are a huge difficulty when it comes to quality and accuracy of description. I’ve received many poor quality products from China. Please review products before available for sale. I depend on quality and you have been greedy with poor products. It’s a business but your quality is paramount. I won’t buy from you if I keep selling poor quality and I spend a considerable amount with you., Regards and disappointed,, MJ Smith ### Analysis: categories: (Products, Products, Products) aspects: (Quality, Delivery, Selection) sentiments: (negative, positive, positive) )))

Watch out for subscriptions

When ordering a product it automatically selects subscribe. This is aggravating. I have been subscribed to something I wanted one time. Why not give the customer the option to select subscription instead of it automatically selecting it??? I get emails thanking me for a subscription I never wanted. I get confirmation emails that show cancel at anytime. I looked for a way to cancel it right after my order which must be some hidden option not easily found on your app. After looking through Google for a way, I gave up and forgot about it until today when I received an email with option to manage order. The option to cancel is not on the immediate screen it brings you to. Finally found the small print at bottom of confirmation screen to cancel. Now every time I order something I need to verify that I select the one time order because of this forceful feature.

Ordering Options

Subscription

Negative

Ordering Options Subscription - Negative

### USER: Watch out for subscriptions: When ordering a product it automatically selects subscribe. This is aggravating. I have been subscribed to something I wanted one time. Why not give the customer the option to select subscription instead of it automatically selecting it??? I get emails thanking me for a subscription I never wanted. I get confirmation emails that show cancel at anytime. I looked for a way to cancel it right after my order which must be some hidden option not easily found on your app. After looking through Google for a way, I gave up and forgot about it until today when I received an email with option to manage order. The option to cancel is not on the immediate screen it brings you to. Finally found the small print at bottom of confirmation screen to cancel. Now every time I order something I need to verify that I select the one time order because of this forceful feature. ### ASSISTANT: Ordering Options Subscription - Negative )))

### Review: title: Watch out for subscriptions, content: When ordering a product it automatically selects subscribe. This is aggravating. I have been subscribed to something I wanted one time. Why not give the customer the option to select subscription instead of it automatically selecting it??? I get emails thanking me for a subscription I never wanted. I get confirmation emails that show cancel at anytime. I looked for a way to cancel it right after my order which must be some hidden option not easily found on your app. After looking through Google for a way, I gave up and forgot about it until today when I received an email with option to manage order. The option to cancel is not on the immediate screen it brings you to. Finally found the small print at bottom of confirmation screen to cancel. Now every time I order something I need to verify that I select the one time order because of this forceful feature. ### Analysis: categories: Ordering Options, aspects: Subscription, sentiments: Negative )))

### Review: title: Watch out for subscriptions, content: When ordering a product it automatically selects subscribe. This is aggravating. I have been subscribed to something I wanted one time. Why not give the customer the option to select subscription instead of it automatically selecting it??? I get emails thanking me for a subscription I never wanted. I get confirmation emails that show cancel at anytime. I looked for a way to cancel it right after my order which must be some hidden option not easily found on your app. After looking through Google for a way, I gave up and forgot about it until today when I received an email with option to manage order. The option to cancel is not on the immediate screen it brings you to. Finally found the small print at bottom of confirmation screen to cancel. Now every time I order something I need to verify that I select the one time order because of this forceful feature. ### Analysis: categories: ( Ordering Options) aspects: (Subscription) sentiments: (Negative) )))

Difficult to Search, no seamless

The search algorithm for this app is one of the worst I’ve had to put up with. If it doesn’t recognize the correctly spelled word you enter, it “autocorrects” after you hit enter to something that has nothing to do with what your looking for and it gives you those results. I searched for food by brand name but got bug killer results. If it does manage to search for the right item and doesn’t find it, it doesn’t tell you that, it just lists out other brands. My first order was supposed to be free, but that was never offered. , , If you need to communicate with customer support, that very important information is buried, hard to find. It should be an icon in the corner of the screen. Not the way to keep customers.

App interface, Search, Search, Search, Search, Customer Support

User Interface, Accuracy, Functionality, Relevance, Usability, Accessibility

negative, negative, negative, negative, negative, negative

App interface - User Interface - negative, Search - Accuracy - negative, Search - Functionality - negative, Search - Relevance - negative, Search - Usability - negative, Customer Support - Accessibility - negative

### USER: Difficult to Search, no seamless: The search algorithm for this app is one of the worst I’ve had to put up with. If it doesn’t recognize the correctly spelled word you enter, it “autocorrects” after you hit enter to something that has nothing to do with what your looking for and it gives you those results. I searched for food by brand name but got bug killer results. If it does manage to search for the right item and doesn’t find it, it doesn’t tell you that, it just lists out other brands. My first order was supposed to be free, but that was never offered. , , If you need to communicate with customer support, that very important information is buried, hard to find. It should be an icon in the corner of the screen. Not the way to keep customers. ### ASSISTANT: App interface - User Interface - negative, Search - Accuracy - negative, Search - Functionality - negative, Search - Relevance - negative, Search - Usability - negative, Customer Support - Accessibility - negative )))

### Review: title: Difficult to Search, no seamless, content: The search algorithm for this app is one of the worst I’ve had to put up with. If it doesn’t recognize the correctly spelled word you enter, it “autocorrects” after you hit enter to something that has nothing to do with what your looking for and it gives you those results. I searched for food by brand name but got bug killer results. If it does manage to search for the right item and doesn’t find it, it doesn’t tell you that, it just lists out other brands. My first order was supposed to be free, but that was never offered. , , If you need to communicate with customer support, that very important information is buried, hard to find. It should be an icon in the corner of the screen. Not the way to keep customers. ### Analysis: categories: App interface, Search, Search, Search, Search, Customer Support, aspects: User Interface, Accuracy, Functionality, Relevance, Usability, Accessibility, sentiments: negative, negative, negative, negative, negative, negative )))

### Review: title: Difficult to Search, no seamless, content: The search algorithm for this app is one of the worst I’ve had to put up with. If it doesn’t recognize the correctly spelled word you enter, it “autocorrects” after you hit enter to something that has nothing to do with what your looking for and it gives you those results. I searched for food by brand name but got bug killer results. If it does manage to search for the right item and doesn’t find it, it doesn’t tell you that, it just lists out other brands. My first order was supposed to be free, but that was never offered. , , If you need to communicate with customer support, that very important information is buried, hard to find. It should be an icon in the corner of the screen. Not the way to keep customers. ### Analysis: categories: (App interface, Search, Search, Search, Search, Customer Support) aspects: (User Interface, Accuracy, Functionality, Relevance, Usability, Accessibility) sentiments: (negative, negative, negative, negative, negative, negative) )))

Fake ratings??

I don't know if anyone noticed or if it's just me. I have a problem with spiders and bugs in my apartment, and so I tried looking up a bug repellent device, I see several products with lose to 5 star ratings from over 5,000 people. I'm like "Wow! I hope this works!" And when I read the reviews, it's ratings/reviews for a paint tray/set. Another one was for a make-up kit. And another one was for a case of soda that isn't sold in stores. Like? Are sellers/Amazon linking other products with high ratings to theirs to get more people to buy it? I was looking for honest reviews and honestly I'm dissapointed. I know it's not a phone glitch because it pulls the same way on my computer. Please watch what you buy, the reviews might be fake!!

Reviews, Reviews

Ratings, Reviews

Negative, Negative

Reviews - Ratings - Negative, Reviews - Reviews - Negative

### USER: Fake ratings??: I don't know if anyone noticed or if it's just me. I have a problem with spiders and bugs in my apartment, and so I tried looking up a bug repellent device, I see several products with lose to 5 star ratings from over 5,000 people. I'm like "Wow! I hope this works!" And when I read the reviews, it's ratings/reviews for a paint tray/set. Another one was for a make-up kit. And another one was for a case of soda that isn't sold in stores. Like? Are sellers/Amazon linking other products with high ratings to theirs to get more people to buy it? I was looking for honest reviews and honestly I'm dissapointed. I know it's not a phone glitch because it pulls the same way on my computer. Please watch what you buy, the reviews might be fake!! ### ASSISTANT: Reviews - Ratings - Negative, Reviews - Reviews - Negative )))

### Review: title: Fake ratings??, content: I don't know if anyone noticed or if it's just me. I have a problem with spiders and bugs in my apartment, and so I tried looking up a bug repellent device, I see several products with lose to 5 star ratings from over 5,000 people. I'm like "Wow! I hope this works!" And when I read the reviews, it's ratings/reviews for a paint tray/set. Another one was for a make-up kit. And another one was for a case of soda that isn't sold in stores. Like? Are sellers/Amazon linking other products with high ratings to theirs to get more people to buy it? I was looking for honest reviews and honestly I'm dissapointed. I know it's not a phone glitch because it pulls the same way on my computer. Please watch what you buy, the reviews might be fake!! ### Analysis: categories: Reviews, Reviews, aspects: Ratings, Reviews, sentiments: Negative, Negative )))

### Review: title: Fake ratings??, content: I don't know if anyone noticed or if it's just me. I have a problem with spiders and bugs in my apartment, and so I tried looking up a bug repellent device, I see several products with lose to 5 star ratings from over 5,000 people. I'm like "Wow! I hope this works!" And when I read the reviews, it's ratings/reviews for a paint tray/set. Another one was for a make-up kit. And another one was for a case of soda that isn't sold in stores. Like? Are sellers/Amazon linking other products with high ratings to theirs to get more people to buy it? I was looking for honest reviews and honestly I'm dissapointed. I know it's not a phone glitch because it pulls the same way on my computer. Please watch what you buy, the reviews might be fake!! ### Analysis: categories: (Reviews, Reviews) aspects: (Ratings, Reviews) sentiments: (Negative, Negative) )))

Howling frustration

This is useless for much beyond simple shopping, and even that gets “there was a problem” messages often, even when just opening the app. Had a problem with Prime Video on multiple devices so went into the account management section to see if someone else was using my account and make some changes. Selecting “manage my account” took me to a page trying to get me buy the latest deal or sign up for “exclusive offers.” That’s all. No next page to actually check registered devices, etc. And that was after “there was a problem” messages with stupid dog pictures half a dozen times. , There’s more, but I just finished with it and I’m typing while angry. Need to log on using the internet and try to actually really manage my account.

App Management, App Performance, App Performance, App Performance

Account Management, Opening the app, Account Management, Registering devices

Negative, Negative, Negative, Negative

App Management - Account Management - Negative, App Performance - Opening the app - Negative, App Performance - Account Management - Negative, App Performance - Registering devices - Negative

### USER: Howling frustration: This is useless for much beyond simple shopping, and even that gets “there was a problem” messages often, even when just opening the app. Had a problem with Prime Video on multiple devices so went into the account management section to see if someone else was using my account and make some changes. Selecting “manage my account” took me to a page trying to get me buy the latest deal or sign up for “exclusive offers.” That’s all. No next page to actually check registered devices, etc. And that was after “there was a problem” messages with stupid dog pictures half a dozen times. , There’s more, but I just finished with it and I’m typing while angry. Need to log on using the internet and try to actually really manage my account. ### ASSISTANT: App Management - Account Management - Negative, App Performance - Opening the app - Negative, App Performance - Account Management - Negative, App Performance - Registering devices - Negative )))

### Review: title: Howling frustration, content: This is useless for much beyond simple shopping, and even that gets “there was a problem” messages often, even when just opening the app. Had a problem with Prime Video on multiple devices so went into the account management section to see if someone else was using my account and make some changes. Selecting “manage my account” took me to a page trying to get me buy the latest deal or sign up for “exclusive offers.” That’s all. No next page to actually check registered devices, etc. And that was after “there was a problem” messages with stupid dog pictures half a dozen times. , There’s more, but I just finished with it and I’m typing while angry. Need to log on using the internet and try to actually really manage my account. ### Analysis: categories: App Management, App Performance, App Performance, App Performance, aspects: Account Management, Opening the app, Account Management, Registering devices, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Howling frustration, content: This is useless for much beyond simple shopping, and even that gets “there was a problem” messages often, even when just opening the app. Had a problem with Prime Video on multiple devices so went into the account management section to see if someone else was using my account and make some changes. Selecting “manage my account” took me to a page trying to get me buy the latest deal or sign up for “exclusive offers.” That’s all. No next page to actually check registered devices, etc. And that was after “there was a problem” messages with stupid dog pictures half a dozen times. , There’s more, but I just finished with it and I’m typing while angry. Need to log on using the internet and try to actually really manage my account. ### Analysis: categories: (App Management, App Performance, App Performance, App Performance) aspects: (Account Management, Opening the app, Account Management, Registering devices) sentiments: (Negative, Negative, Negative, Negative) )))

DeleteAmazon app until they fix

First, the app really should to be laid over, even more similar to the website. I’m sick of not being able to use both the same/ find things in the same areas. The app menu has menus lol. I’d rather see a larger menu then multiple smaller menus and they bury things too far in. (Ex, feedback…. Million steps to submit feedback), Second, I also agree with many of the other reviews that I just read now about how the search algorithms seem to ignore specific words that I use when searching like a size or shape, which is very essential (you’d think) to the search process., But ultimately where my irritation has reached its limit is changing the location of the search bar. Stop it. Put it back or simply allow us to customize. , Deleting app. I suppose I’ll just have more privacy without it anyways.

App, App, App, App

Layout, Menu Navigation, Search Functionality, Customization

Negative, Negative, Negative, Negative

App - Layout - Negative, App - Menu Navigation - Negative, App - Search Functionality - Negative, App - Customization - Negative

### USER: DeleteAmazon app until they fix: First, the app really should to be laid over, even more similar to the website. I’m sick of not being able to use both the same/ find things in the same areas. The app menu has menus lol. I’d rather see a larger menu then multiple smaller menus and they bury things too far in. (Ex, feedback…. Million steps to submit feedback), Second, I also agree with many of the other reviews that I just read now about how the search algorithms seem to ignore specific words that I use when searching like a size or shape, which is very essential (you’d think) to the search process., But ultimately where my irritation has reached its limit is changing the location of the search bar. Stop it. Put it back or simply allow us to customize. , Deleting app. I suppose I’ll just have more privacy without it anyways. ### ASSISTANT: App - Layout - Negative, App - Menu Navigation - Negative, App - Search Functionality - Negative, App - Customization - Negative )))

### Review: title: DeleteAmazon app until they fix, content: First, the app really should to be laid over, even more similar to the website. I’m sick of not being able to use both the same/ find things in the same areas. The app menu has menus lol. I’d rather see a larger menu then multiple smaller menus and they bury things too far in. (Ex, feedback…. Million steps to submit feedback), Second, I also agree with many of the other reviews that I just read now about how the search algorithms seem to ignore specific words that I use when searching like a size or shape, which is very essential (you’d think) to the search process., But ultimately where my irritation has reached its limit is changing the location of the search bar. Stop it. Put it back or simply allow us to customize. , Deleting app. I suppose I’ll just have more privacy without it anyways. ### Analysis: categories: App, App, App, App, aspects: Layout, Menu Navigation, Search Functionality, Customization, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: DeleteAmazon app until they fix, content: First, the app really should to be laid over, even more similar to the website. I’m sick of not being able to use both the same/ find things in the same areas. The app menu has menus lol. I’d rather see a larger menu then multiple smaller menus and they bury things too far in. (Ex, feedback…. Million steps to submit feedback), Second, I also agree with many of the other reviews that I just read now about how the search algorithms seem to ignore specific words that I use when searching like a size or shape, which is very essential (you’d think) to the search process., But ultimately where my irritation has reached its limit is changing the location of the search bar. Stop it. Put it back or simply allow us to customize. , Deleting app. I suppose I’ll just have more privacy without it anyways. ### Analysis: categories: (App, App, App, App) aspects: (Layout, Menu Navigation, Search Functionality, Customization) sentiments: (Negative, Negative, Negative, Negative) )))

HATE the new update!

Where do I start? The layout is clunky and requires an extra step in the drop down menu to go anywhere off of the home page, & you can’t enlarge by tapping pictures anymore- it’s a pain in the neck to have to zoom in and out instead of a quick tap. But my biggest complaint is that on the deals page I can’t choose a size or color- when I tap the arrow, it “blinks” but doesn’t give a drop down for a choice. In other words, if you have to make any choices before ordering, you might as well forget it. Haven’t tried on the other pages yet, but if they are the same it needs to be fixed if you want any orders! Very disappointed- I shop using this app frequently, but will stop if it’s too frustrating to use.

User Interface, User Interface, Functionality

Layout, Ease of Use, Filtering

negative, negative, negative

User Interface - Layout - negative, User Interface - Ease of Use - negative, Functionality - Filtering - negative

### USER: HATE the new update!: Where do I start? The layout is clunky and requires an extra step in the drop down menu to go anywhere off of the home page, & you can’t enlarge by tapping pictures anymore- it’s a pain in the neck to have to zoom in and out instead of a quick tap. But my biggest complaint is that on the deals page I can’t choose a size or color- when I tap the arrow, it “blinks” but doesn’t give a drop down for a choice. In other words, if you have to make any choices before ordering, you might as well forget it. Haven’t tried on the other pages yet, but if they are the same it needs to be fixed if you want any orders! Very disappointed- I shop using this app frequently, but will stop if it’s too frustrating to use. ### ASSISTANT: User Interface - Layout - negative, User Interface - Ease of Use - negative, Functionality - Filtering - negative )))

### Review: title: HATE the new update!, content: Where do I start? The layout is clunky and requires an extra step in the drop down menu to go anywhere off of the home page, & you can’t enlarge by tapping pictures anymore- it’s a pain in the neck to have to zoom in and out instead of a quick tap. But my biggest complaint is that on the deals page I can’t choose a size or color- when I tap the arrow, it “blinks” but doesn’t give a drop down for a choice. In other words, if you have to make any choices before ordering, you might as well forget it. Haven’t tried on the other pages yet, but if they are the same it needs to be fixed if you want any orders! Very disappointed- I shop using this app frequently, but will stop if it’s too frustrating to use. ### Analysis: categories: User Interface, User Interface, Functionality, aspects: Layout, Ease of Use, Filtering, sentiments: negative, negative, negative )))

### Review: title: HATE the new update!, content: Where do I start? The layout is clunky and requires an extra step in the drop down menu to go anywhere off of the home page, & you can’t enlarge by tapping pictures anymore- it’s a pain in the neck to have to zoom in and out instead of a quick tap. But my biggest complaint is that on the deals page I can’t choose a size or color- when I tap the arrow, it “blinks” but doesn’t give a drop down for a choice. In other words, if you have to make any choices before ordering, you might as well forget it. Haven’t tried on the other pages yet, but if they are the same it needs to be fixed if you want any orders! Very disappointed- I shop using this app frequently, but will stop if it’s too frustrating to use. ### Analysis: categories: (User Interface, User Interface, Functionality) aspects: (Layout, Ease of Use, Filtering) sentiments: (negative, negative, negative) )))

Delivery hours

I’m a cancer patient and I am a longtime customer but there’s later hours of delivery and it’s really inappropriate for deliveries too come after 7:00pm at that’s a stretch I prefer not after 6:00 pm and it’s just leaving packages out overnight at times! , If your delivery driver doesn’t get a load for the day isn’t until after 11:00am and that driver has 190 stops and 350 packages and 13 over flow and the routing for these routes are done in Texas! , I speak with my delivery people especially when they are required even in high heat index too turn off the vehicle every stop and on breaks and 30 minutes of lunch , I’m aware that all these people aren’t even employed by this company and are they that expendable too your company your willing too risk life

Delivery hours

delivery times

negative

Delivery hours - delivery times - negative

### USER: Delivery hours: I’m a cancer patient and I am a longtime customer but there’s later hours of delivery and it’s really inappropriate for deliveries too come after 7:00pm at that’s a stretch I prefer not after 6:00 pm and it’s just leaving packages out overnight at times! , If your delivery driver doesn’t get a load for the day isn’t until after 11:00am and that driver has 190 stops and 350 packages and 13 over flow and the routing for these routes are done in Texas! , I speak with my delivery people especially when they are required even in high heat index too turn off the vehicle every stop and on breaks and 30 minutes of lunch , I’m aware that all these people aren’t even employed by this company and are they that expendable too your company your willing too risk life ### ASSISTANT: Delivery hours - delivery times - negative )))

### Review: title: Delivery hours, content: I’m a cancer patient and I am a longtime customer but there’s later hours of delivery and it’s really inappropriate for deliveries too come after 7:00pm at that’s a stretch I prefer not after 6:00 pm and it’s just leaving packages out overnight at times! , If your delivery driver doesn’t get a load for the day isn’t until after 11:00am and that driver has 190 stops and 350 packages and 13 over flow and the routing for these routes are done in Texas! , I speak with my delivery people especially when they are required even in high heat index too turn off the vehicle every stop and on breaks and 30 minutes of lunch , I’m aware that all these people aren’t even employed by this company and are they that expendable too your company your willing too risk life ### Analysis: categories: Delivery hours, aspects: delivery times, sentiments: negative )))

### Review: title: Delivery hours, content: I’m a cancer patient and I am a longtime customer but there’s later hours of delivery and it’s really inappropriate for deliveries too come after 7:00pm at that’s a stretch I prefer not after 6:00 pm and it’s just leaving packages out overnight at times! , If your delivery driver doesn’t get a load for the day isn’t until after 11:00am and that driver has 190 stops and 350 packages and 13 over flow and the routing for these routes are done in Texas! , I speak with my delivery people especially when they are required even in high heat index too turn off the vehicle every stop and on breaks and 30 minutes of lunch , I’m aware that all these people aren’t even employed by this company and are they that expendable too your company your willing too risk life ### Analysis: categories: (Delivery hours) aspects: (delivery times) sentiments: (negative) )))

Prime

They try to make you get prime with their slow ship times. I ordered something 3 days ago and if I go to the same product and put in the cart it would be here one day later then when my package is supposed to arrive. They always add the paid shipping and you have to go and check free shipping. I wonder how many people pay for shipping because of that. Deceptive company. I get you want me to buy your service because of greed. I don’t expect to get my stuff faster but I would like to know is why I can order same thing and basically get it quicker. Also you charge my card take the charge off then recharge it later. Then declines the payment when money is there. I have to go and charge it on the same card a boom it works. This is crazy

Shipping, Shipping, Payments

Service, Free Shipping, Payment Processing

negative, negative, negative

Shipping - Service - negative, Shipping - Free Shipping - negative, Payments - Payment Processing - negative

### USER: Prime: They try to make you get prime with their slow ship times. I ordered something 3 days ago and if I go to the same product and put in the cart it would be here one day later then when my package is supposed to arrive. They always add the paid shipping and you have to go and check free shipping. I wonder how many people pay for shipping because of that. Deceptive company. I get you want me to buy your service because of greed. I don’t expect to get my stuff faster but I would like to know is why I can order same thing and basically get it quicker. Also you charge my card take the charge off then recharge it later. Then declines the payment when money is there. I have to go and charge it on the same card a boom it works. This is crazy ### ASSISTANT: Shipping - Service - negative, Shipping - Free Shipping - negative, Payments - Payment Processing - negative )))

### Review: title: Prime, content: They try to make you get prime with their slow ship times. I ordered something 3 days ago and if I go to the same product and put in the cart it would be here one day later then when my package is supposed to arrive. They always add the paid shipping and you have to go and check free shipping. I wonder how many people pay for shipping because of that. Deceptive company. I get you want me to buy your service because of greed. I don’t expect to get my stuff faster but I would like to know is why I can order same thing and basically get it quicker. Also you charge my card take the charge off then recharge it later. Then declines the payment when money is there. I have to go and charge it on the same card a boom it works. This is crazy ### Analysis: categories: Shipping, Shipping, Payments, aspects: Service, Free Shipping, Payment Processing, sentiments: negative, negative, negative )))

### Review: title: Prime, content: They try to make you get prime with their slow ship times. I ordered something 3 days ago and if I go to the same product and put in the cart it would be here one day later then when my package is supposed to arrive. They always add the paid shipping and you have to go and check free shipping. I wonder how many people pay for shipping because of that. Deceptive company. I get you want me to buy your service because of greed. I don’t expect to get my stuff faster but I would like to know is why I can order same thing and basically get it quicker. Also you charge my card take the charge off then recharge it later. Then declines the payment when money is there. I have to go and charge it on the same card a boom it works. This is crazy ### Analysis: categories: (Shipping, Shipping, Payments) aspects: (Service, Free Shipping, Payment Processing) sentiments: (negative, negative, negative) )))

iPad app buggy when using Magic Keyboard trackpad

I primarily use my iPad with the Magic Keyboard. For about the last month I’ve noticed a bug where the pointer will skip to the empty portion of the tab bar to the left of the home tab every time the pointer enters the tab bar. It’s like the location of each item is being mapped to the blank area at the far left, but *only* when navigating with the trackpad. After it initially jumps left when entering the tab bar, I can click in the blank area and will be taken to the cart. If I carefully move the pointer in that blank space, I can find the corresponding spots to click into the other tabs. As soon as I approach the actual location of each item in the tab bar, however, the pointer jumps to the empty space in the far right. It’s impossible to hover the pointer over any of the the actual items in the bar so I have to use my finger on the screen instead. (Trying to use my finger in the blank area that responds to the pointer does nothing until I enter the expected boundary area for the home tab.)

App

Functionality

Negative

App - Functionality - Negative

### USER: iPad app buggy when using Magic Keyboard trackpad: I primarily use my iPad with the Magic Keyboard. For about the last month I’ve noticed a bug where the pointer will skip to the empty portion of the tab bar to the left of the home tab every time the pointer enters the tab bar. It’s like the location of each item is being mapped to the blank area at the far left, but *only* when navigating with the trackpad. After it initially jumps left when entering the tab bar, I can click in the blank area and will be taken to the cart. If I carefully move the pointer in that blank space, I can find the corresponding spots to click into the other tabs. As soon as I approach the actual location of each item in the tab bar, however, the pointer jumps to the empty space in the far right. It’s impossible to hover the pointer over any of the the actual items in the bar so I have to use my finger on the screen instead. (Trying to use my finger in the blank area that responds to the pointer does nothing until I enter the expected boundary area for the home tab.) ### ASSISTANT: App - Functionality - Negative )))

### Review: title: iPad app buggy when using Magic Keyboard trackpad, content: I primarily use my iPad with the Magic Keyboard. For about the last month I’ve noticed a bug where the pointer will skip to the empty portion of the tab bar to the left of the home tab every time the pointer enters the tab bar. It’s like the location of each item is being mapped to the blank area at the far left, but *only* when navigating with the trackpad. After it initially jumps left when entering the tab bar, I can click in the blank area and will be taken to the cart. If I carefully move the pointer in that blank space, I can find the corresponding spots to click into the other tabs. As soon as I approach the actual location of each item in the tab bar, however, the pointer jumps to the empty space in the far right. It’s impossible to hover the pointer over any of the the actual items in the bar so I have to use my finger on the screen instead. (Trying to use my finger in the blank area that responds to the pointer does nothing until I enter the expected boundary area for the home tab.) ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: iPad app buggy when using Magic Keyboard trackpad, content: I primarily use my iPad with the Magic Keyboard. For about the last month I’ve noticed a bug where the pointer will skip to the empty portion of the tab bar to the left of the home tab every time the pointer enters the tab bar. It’s like the location of each item is being mapped to the blank area at the far left, but *only* when navigating with the trackpad. After it initially jumps left when entering the tab bar, I can click in the blank area and will be taken to the cart. If I carefully move the pointer in that blank space, I can find the corresponding spots to click into the other tabs. As soon as I approach the actual location of each item in the tab bar, however, the pointer jumps to the empty space in the far right. It’s impossible to hover the pointer over any of the the actual items in the bar so I have to use my finger on the screen instead. (Trying to use my finger in the blank area that responds to the pointer does nothing until I enter the expected boundary area for the home tab.) ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

No kindle

I used to love this app but not anymore. Tried looking for books from my fave authors & all I got was Kindle crap. I don’t do Kindle. I like holding books & having a real book is so much easier to carry around with me. I almost always have a book with me & I do not have or want an e-reader. Nor am I going to put the Kindle app on my I-pad. Nor do I care for the way you have reformatted the way books are listed anymore. Why did you have to screw with a good thing? Judging from some of the other reviews I read, I’m not alone in wishing things were left the way they were.

Content, Content, Interface, Content

Format, Kindle, Readability, Availability

Negative, Negative, Negative, Negative

Content - Format - Negative, Content - Kindle - Negative, Interface - Readability - Negative, Content - Availability - Negative

### USER: No kindle: I used to love this app but not anymore. Tried looking for books from my fave authors & all I got was Kindle crap. I don’t do Kindle. I like holding books & having a real book is so much easier to carry around with me. I almost always have a book with me & I do not have or want an e-reader. Nor am I going to put the Kindle app on my I-pad. Nor do I care for the way you have reformatted the way books are listed anymore. Why did you have to screw with a good thing? Judging from some of the other reviews I read, I’m not alone in wishing things were left the way they were. ### ASSISTANT: Content - Format - Negative, Content - Kindle - Negative, Interface - Readability - Negative, Content - Availability - Negative )))

### Review: title: No kindle, content: I used to love this app but not anymore. Tried looking for books from my fave authors & all I got was Kindle crap. I don’t do Kindle. I like holding books & having a real book is so much easier to carry around with me. I almost always have a book with me & I do not have or want an e-reader. Nor am I going to put the Kindle app on my I-pad. Nor do I care for the way you have reformatted the way books are listed anymore. Why did you have to screw with a good thing? Judging from some of the other reviews I read, I’m not alone in wishing things were left the way they were. ### Analysis: categories: Content, Content, Interface, Content, aspects: Format, Kindle, Readability, Availability, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: No kindle, content: I used to love this app but not anymore. Tried looking for books from my fave authors & all I got was Kindle crap. I don’t do Kindle. I like holding books & having a real book is so much easier to carry around with me. I almost always have a book with me & I do not have or want an e-reader. Nor am I going to put the Kindle app on my I-pad. Nor do I care for the way you have reformatted the way books are listed anymore. Why did you have to screw with a good thing? Judging from some of the other reviews I read, I’m not alone in wishing things were left the way they were. ### Analysis: categories: (Content, Content, Interface, Content) aspects: (Format, Kindle, Readability, Availability) sentiments: (Negative, Negative, Negative, Negative) )))

Absolutely unacceptable and ridiculous

I ordered a set of books for prime delivery to be delivered today. The driver was literally on my street. I could see the truck from my bedroom window. The weather was calm. Sunny. Hot. Clear skies. I was supposed to be the next stop. Then suddenly I wasn’t. The driver marked weather delays bad weather and changed my delivery to the next day. For absolutely no reason. I reached out to customer support twice and they did nothing. I pay for prime for a reason. This is completely unacceptable. It ruined my entire plans for the day. I missed book club not only waiting for the books but because they refused to deliver book club for the day had to be cancelled. Ruining many people’s day and schedule.

**Category: Delivery Service, **Category: Delivery Service, **Category: Subscription Service

Aspect: Punctuality, Aspect: Customer Support, Aspect: Value for Money

Sentiment: Negative**, Sentiment: Negative**, Sentiment: Negative**

**Category: Delivery Service - Aspect: Punctuality - Sentiment: Negative**, **Category: Delivery Service - Aspect: Customer Support - Sentiment: Negative**, **Category: Subscription Service - Aspect: Value for Money - Sentiment: Negative**

### USER: Absolutely unacceptable and ridiculous: I ordered a set of books for prime delivery to be delivered today. The driver was literally on my street. I could see the truck from my bedroom window. The weather was calm. Sunny. Hot. Clear skies. I was supposed to be the next stop. Then suddenly I wasn’t. The driver marked weather delays bad weather and changed my delivery to the next day. For absolutely no reason. I reached out to customer support twice and they did nothing. I pay for prime for a reason. This is completely unacceptable. It ruined my entire plans for the day. I missed book club not only waiting for the books but because they refused to deliver book club for the day had to be cancelled. Ruining many people’s day and schedule. ### ASSISTANT: **Category: Delivery Service - Aspect: Punctuality - Sentiment: Negative**, **Category: Delivery Service - Aspect: Customer Support - Sentiment: Negative**, **Category: Subscription Service - Aspect: Value for Money - Sentiment: Negative** )))

### Review: title: Absolutely unacceptable and ridiculous, content: I ordered a set of books for prime delivery to be delivered today. The driver was literally on my street. I could see the truck from my bedroom window. The weather was calm. Sunny. Hot. Clear skies. I was supposed to be the next stop. Then suddenly I wasn’t. The driver marked weather delays bad weather and changed my delivery to the next day. For absolutely no reason. I reached out to customer support twice and they did nothing. I pay for prime for a reason. This is completely unacceptable. It ruined my entire plans for the day. I missed book club not only waiting for the books but because they refused to deliver book club for the day had to be cancelled. Ruining many people’s day and schedule. ### Analysis: categories: **Category: Delivery Service, **Category: Delivery Service, **Category: Subscription Service, aspects: Aspect: Punctuality, Aspect: Customer Support, Aspect: Value for Money, sentiments: Sentiment: Negative**, Sentiment: Negative**, Sentiment: Negative** )))

### Review: title: Absolutely unacceptable and ridiculous, content: I ordered a set of books for prime delivery to be delivered today. The driver was literally on my street. I could see the truck from my bedroom window. The weather was calm. Sunny. Hot. Clear skies. I was supposed to be the next stop. Then suddenly I wasn’t. The driver marked weather delays bad weather and changed my delivery to the next day. For absolutely no reason. I reached out to customer support twice and they did nothing. I pay for prime for a reason. This is completely unacceptable. It ruined my entire plans for the day. I missed book club not only waiting for the books but because they refused to deliver book club for the day had to be cancelled. Ruining many people’s day and schedule. ### Analysis: categories: (**Category: Delivery Service, **Category: Delivery Service, **Category: Subscription Service) aspects: (Aspect: Punctuality, Aspect: Customer Support, Aspect: Value for Money) sentiments: (Sentiment: Negative**, Sentiment: Negative**, Sentiment: Negative**) )))

Orders page

I’d like to have a better filter in orders. One that shows me all orders that are in a “transitive stage” together not separately although I guess some people would like that broken down further., , What I’d like to see is all orders still being delivered or being returned or waiting for return and I say return here but replacement applies as well. Or pending refund really talking about anything that has not concluded., , Why is this a problem? I don’t want to scroll back forever if I order a lot of things but I need to check a return for an item I purchased nearly a month ago.

Order Management, Order Management

Filter, Return Status

Negative, Negative

Order Management - Filter - Negative, Order Management - Return Status - Negative

### USER: Orders page: I’d like to have a better filter in orders. One that shows me all orders that are in a “transitive stage” together not separately although I guess some people would like that broken down further., , What I’d like to see is all orders still being delivered or being returned or waiting for return and I say return here but replacement applies as well. Or pending refund really talking about anything that has not concluded., , Why is this a problem? I don’t want to scroll back forever if I order a lot of things but I need to check a return for an item I purchased nearly a month ago. ### ASSISTANT: Order Management - Filter - Negative, Order Management - Return Status - Negative )))

### Review: title: Orders page, content: I’d like to have a better filter in orders. One that shows me all orders that are in a “transitive stage” together not separately although I guess some people would like that broken down further., , What I’d like to see is all orders still being delivered or being returned or waiting for return and I say return here but replacement applies as well. Or pending refund really talking about anything that has not concluded., , Why is this a problem? I don’t want to scroll back forever if I order a lot of things but I need to check a return for an item I purchased nearly a month ago. ### Analysis: categories: Order Management, Order Management, aspects: Filter, Return Status, sentiments: Negative, Negative )))

### Review: title: Orders page, content: I’d like to have a better filter in orders. One that shows me all orders that are in a “transitive stage” together not separately although I guess some people would like that broken down further., , What I’d like to see is all orders still being delivered or being returned or waiting for return and I say return here but replacement applies as well. Or pending refund really talking about anything that has not concluded., , Why is this a problem? I don’t want to scroll back forever if I order a lot of things but I need to check a return for an item I purchased nearly a month ago. ### Analysis: categories: (Order Management, Order Management) aspects: (Filter, Return Status) sentiments: (Negative, Negative) )))

I don’t get it.

I have yet to receive anything on time for last 5 years. Pre and post pandemic are two different worlds when talking about supply and demand. In addition, I have lived in 3 different states with basically the same results. That’s stupid because you have business in having others open a business to do your business which some have no business being apart of. Yet I’m waiting for something I could’ve bought at Five and Below with a more convenient cost, wait time, and availability. “Deliver same day” - somehow always turns into two or three days later. What’s the point in prime when it just seems dumb like a $3 McChicken. Anyways. I saw you’ll run out of employees to hire pretty soon and thinking about it makes me wonder how much worse your efficiency will get when you’re already using robots for everything. Good day.

Efficiency, Efficiency, Efficiency, Service, Service

Delivery, Availability, Cost, Delivery time, Customer support

negative, negative, negative, negative, negative

Efficiency - Delivery - negative, Efficiency - Availability - negative, Efficiency - Cost - negative, Service - Delivery time - negative, Service - Customer support - negative

### USER: I don’t get it.: I have yet to receive anything on time for last 5 years. Pre and post pandemic are two different worlds when talking about supply and demand. In addition, I have lived in 3 different states with basically the same results. That’s stupid because you have business in having others open a business to do your business which some have no business being apart of. Yet I’m waiting for something I could’ve bought at Five and Below with a more convenient cost, wait time, and availability. “Deliver same day” - somehow always turns into two or three days later. What’s the point in prime when it just seems dumb like a $3 McChicken. Anyways. I saw you’ll run out of employees to hire pretty soon and thinking about it makes me wonder how much worse your efficiency will get when you’re already using robots for everything. Good day. ### ASSISTANT: Efficiency - Delivery - negative, Efficiency - Availability - negative, Efficiency - Cost - negative, Service - Delivery time - negative, Service - Customer support - negative )))

### Review: title: I don’t get it., content: I have yet to receive anything on time for last 5 years. Pre and post pandemic are two different worlds when talking about supply and demand. In addition, I have lived in 3 different states with basically the same results. That’s stupid because you have business in having others open a business to do your business which some have no business being apart of. Yet I’m waiting for something I could’ve bought at Five and Below with a more convenient cost, wait time, and availability. “Deliver same day” - somehow always turns into two or three days later. What’s the point in prime when it just seems dumb like a $3 McChicken. Anyways. I saw you’ll run out of employees to hire pretty soon and thinking about it makes me wonder how much worse your efficiency will get when you’re already using robots for everything. Good day. ### Analysis: categories: Efficiency, Efficiency, Efficiency, Service, Service, aspects: Delivery, Availability, Cost, Delivery time, Customer support, sentiments: negative, negative, negative, negative, negative )))

### Review: title: I don’t get it., content: I have yet to receive anything on time for last 5 years. Pre and post pandemic are two different worlds when talking about supply and demand. In addition, I have lived in 3 different states with basically the same results. That’s stupid because you have business in having others open a business to do your business which some have no business being apart of. Yet I’m waiting for something I could’ve bought at Five and Below with a more convenient cost, wait time, and availability. “Deliver same day” - somehow always turns into two or three days later. What’s the point in prime when it just seems dumb like a $3 McChicken. Anyways. I saw you’ll run out of employees to hire pretty soon and thinking about it makes me wonder how much worse your efficiency will get when you’re already using robots for everything. Good day. ### Analysis: categories: (Efficiency, Efficiency, Efficiency, Service, Service) aspects: (Delivery, Availability, Cost, Delivery time, Customer support) sentiments: (negative, negative, negative, negative, negative) )))

Changes

I use this app on a daily basis.I don’t know what happened but the section that has my orders is now all mixed up,I have to search to find what’s arriving today through everything I have ordered! since I have crazy delivery days it is almost impossible now to see where my orders are! Might be slowing down on orders! Was simple now VERY aggravating! I have to go to whati got in September to see what needs to be delivered! PLEASE FIX THIS ISSUE! I also have a problem with the dates changing on when my items will be delivered or use to be 2 days now it’s when it gets her in a week, it use to be you get your money back if it wasn’t delivered I’m owed a lot of money if that’s the case but I only get the run around! I hope you read this and at least FIX THE PAGE THAT SHOWS WHEN TO EXPECT YOUR PACKAGE! I did a lot of shopping and my orders are in disarray!

App, App, App, App, App, App

Changes, Ordering system, Delivery, Reliability, Money, User Interface

negative, negative, negative, negative, negative, negative

App - Changes - negative, App - Ordering system - negative, App - Delivery - negative, App - Reliability - negative, App - Money - negative, App - User Interface - negative

### USER: Changes: I use this app on a daily basis.I don’t know what happened but the section that has my orders is now all mixed up,I have to search to find what’s arriving today through everything I have ordered! since I have crazy delivery days it is almost impossible now to see where my orders are! Might be slowing down on orders! Was simple now VERY aggravating! I have to go to whati got in September to see what needs to be delivered! PLEASE FIX THIS ISSUE! I also have a problem with the dates changing on when my items will be delivered or use to be 2 days now it’s when it gets her in a week, it use to be you get your money back if it wasn’t delivered I’m owed a lot of money if that’s the case but I only get the run around! I hope you read this and at least FIX THE PAGE THAT SHOWS WHEN TO EXPECT YOUR PACKAGE! I did a lot of shopping and my orders are in disarray! ### ASSISTANT: App - Changes - negative, App - Ordering system - negative, App - Delivery - negative, App - Reliability - negative, App - Money - negative, App - User Interface - negative )))

### Review: title: Changes, content: I use this app on a daily basis.I don’t know what happened but the section that has my orders is now all mixed up,I have to search to find what’s arriving today through everything I have ordered! since I have crazy delivery days it is almost impossible now to see where my orders are! Might be slowing down on orders! Was simple now VERY aggravating! I have to go to whati got in September to see what needs to be delivered! PLEASE FIX THIS ISSUE! I also have a problem with the dates changing on when my items will be delivered or use to be 2 days now it’s when it gets her in a week, it use to be you get your money back if it wasn’t delivered I’m owed a lot of money if that’s the case but I only get the run around! I hope you read this and at least FIX THE PAGE THAT SHOWS WHEN TO EXPECT YOUR PACKAGE! I did a lot of shopping and my orders are in disarray! ### Analysis: categories: App, App, App, App, App, App, aspects: Changes, Ordering system, Delivery, Reliability, Money, User Interface, sentiments: negative, negative, negative, negative, negative, negative )))

### Review: title: Changes, content: I use this app on a daily basis.I don’t know what happened but the section that has my orders is now all mixed up,I have to search to find what’s arriving today through everything I have ordered! since I have crazy delivery days it is almost impossible now to see where my orders are! Might be slowing down on orders! Was simple now VERY aggravating! I have to go to whati got in September to see what needs to be delivered! PLEASE FIX THIS ISSUE! I also have a problem with the dates changing on when my items will be delivered or use to be 2 days now it’s when it gets her in a week, it use to be you get your money back if it wasn’t delivered I’m owed a lot of money if that’s the case but I only get the run around! I hope you read this and at least FIX THE PAGE THAT SHOWS WHEN TO EXPECT YOUR PACKAGE! I did a lot of shopping and my orders are in disarray! ### Analysis: categories: (App, App, App, App, App, App) aspects: (Changes, Ordering system, Delivery, Reliability, Money, User Interface) sentiments: (negative, negative, negative, negative, negative, negative) )))

Broken app

I don’t understand what’s going on, I could open the app, see where it says orders, etc. but that’s it. If I click on anything, and I mean anything, it continuously says oops something went wrong! I deleted the app in hopes it would fix the problem, but that only created a new one. The app has completely disappeared from my phone after updating it, I guess that’s what they wanted me to do but… the only way to get to it is through the App Store. The app refuses to be on my phone. What is going on? I’m not gonna go onto the App Store every single time I wanna try and see if it works. I really want to know why my phone thinks it’s installed, but I don’t even have the app on it physically, it does not exist after the update. i’ve never seen an app wanting me to go to the App Store in order to get to it. It logs me right in with all my info, so what the heck is going on? I don’t know how else to explain this weird situation. it simply does not exist anywhere on my phone except for the App Store.

App functionality, App functionality

Functionality, Accessibility

negative, negative

App functionality - Functionality - negative, App functionality - Accessibility - negative

### USER: Broken app: I don’t understand what’s going on, I could open the app, see where it says orders, etc. but that’s it. If I click on anything, and I mean anything, it continuously says oops something went wrong! I deleted the app in hopes it would fix the problem, but that only created a new one. The app has completely disappeared from my phone after updating it, I guess that’s what they wanted me to do but… the only way to get to it is through the App Store. The app refuses to be on my phone. What is going on? I’m not gonna go onto the App Store every single time I wanna try and see if it works. I really want to know why my phone thinks it’s installed, but I don’t even have the app on it physically, it does not exist after the update. i’ve never seen an app wanting me to go to the App Store in order to get to it. It logs me right in with all my info, so what the heck is going on? I don’t know how else to explain this weird situation. it simply does not exist anywhere on my phone except for the App Store. ### ASSISTANT: App functionality - Functionality - negative, App functionality - Accessibility - negative )))

### Review: title: Broken app, content: I don’t understand what’s going on, I could open the app, see where it says orders, etc. but that’s it. If I click on anything, and I mean anything, it continuously says oops something went wrong! I deleted the app in hopes it would fix the problem, but that only created a new one. The app has completely disappeared from my phone after updating it, I guess that’s what they wanted me to do but… the only way to get to it is through the App Store. The app refuses to be on my phone. What is going on? I’m not gonna go onto the App Store every single time I wanna try and see if it works. I really want to know why my phone thinks it’s installed, but I don’t even have the app on it physically, it does not exist after the update. i’ve never seen an app wanting me to go to the App Store in order to get to it. It logs me right in with all my info, so what the heck is going on? I don’t know how else to explain this weird situation. it simply does not exist anywhere on my phone except for the App Store. ### Analysis: categories: App functionality, App functionality, aspects: Functionality, Accessibility, sentiments: negative, negative )))

### Review: title: Broken app, content: I don’t understand what’s going on, I could open the app, see where it says orders, etc. but that’s it. If I click on anything, and I mean anything, it continuously says oops something went wrong! I deleted the app in hopes it would fix the problem, but that only created a new one. The app has completely disappeared from my phone after updating it, I guess that’s what they wanted me to do but… the only way to get to it is through the App Store. The app refuses to be on my phone. What is going on? I’m not gonna go onto the App Store every single time I wanna try and see if it works. I really want to know why my phone thinks it’s installed, but I don’t even have the app on it physically, it does not exist after the update. i’ve never seen an app wanting me to go to the App Store in order to get to it. It logs me right in with all my info, so what the heck is going on? I don’t know how else to explain this weird situation. it simply does not exist anywhere on my phone except for the App Store. ### Analysis: categories: (App functionality, App functionality) aspects: (Functionality, Accessibility) sentiments: (negative, negative) )))