Datasets:

Manirathinam21

/

Resume_classification

like 0

QUALITY ASSURANCE ADVOCATE Summary I have recently completed five years of military service with the United States Army. During my tenure in the service, I have acquired training and experience in a variety of areas including human resources management, staff training, operations management, customer service, and personnel administration. As you will note from my resume, I have progressed through several levels of leadership responsibilities and have excelled in consistently exceeding organizational goals for productivity and quality. Based on my diverse experience, extensive training, and strong work ethic, I am confident that I would quickly become a valuable member of your organization. It would be my pleasure to meet with you in person, to further discuss my qualifications. Thank you for your time and consideration. I look forward to speaking with you by the end of the week. Sincerely, Jeanette Bellamy To obtain a position utilizing my skills to achieve organizational goals Highlights Troubleshooting proficiency Microsoft Office expert Strong ActiveX troubleshooting skills DHCP/DNS Ethernet and Firewall proficient MS Office proficiency Accomplished with mobile devices Proficient in AVG, Printers, PC Security systems Patient and diligent Exceptional telephone etiquette Experience QUALITY ASSURANCE ADVOCATE August 2014 to Current Company Name － City , State Time 40 hrs/week Audit and report on customer interactions using the current Time Warner Cable Quality program Utilizing the Time Warner Cable Quality database, recording platforms, and analytics tools, perform trend based auditing and data entry Calibrate for consistency Hold supervisor forums Support New Hire training via role play and mentoring Use of speech analytics to facilitate and monitor trends Active in site level events supporting the Quality initiative (this may include mentoring, new hire support, recognition events, etc.). SIGNATURE HOME ADVISOR May 2013 to August 2014 Company Name － City , State Time 40 hrs/week Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and when required, de-activation. Maintains a focus on sales culture by upselling products and services to existing customers and making customer retention a priority. Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing strategies and pricing structure, TWC products and services, and troubleshooting of those products and services. Troubleshoots with TWC subscribers who are having difficulty with video and data services utilizing all available diagnostic tools. RETAIL SALES CONSULTANT April 2012 to April 2013 Company Name － City , State Time 30 hrs/week. Sold all products and services offered by the Company. Met all sales objectives and handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. LEASING CONSULTANT July 2011 to April 2012 Company Name － City , State Time 30 hrs/week. Interacted with prospective and current residents to explain the apartment community and its units, along with the benefits of the living there to achieve maximum occupancy and net operating income. Responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the Management Excellence Series. Assisted with preparing leasing paperwork (i.e. applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets.), collecting and safeguarding of all monies, maintaining all resident files, and completing of service request forms. INTERN STUDENT September 2010 to May 2011 Company Name － City , State Time 30 hrs/week Analyzed and resolved both simple and complex computer problems Provided effective, courteous, and timely responses to requests for service Maintained confidentiality and integrity of information residing on client systems, as well as physical security of those systems Integrated clients' desktop systems with supported RIT systems and servers. HUMAN RESOURCE ASSISTANT May 2008 to December 2009 Company Name － City , State Time 40hrs/week Conducted either the pre-enlistment and/or the pre-accession interview of applicants Questioned applicants to obtain and/or verify complete data required for entry into the military service Acquired training and experience in a variety of areas including human resources management, staff training, and personnel administration Broke down, assembled, and distributed applicant enlistment record packets for all services Determined types of orders and pertinent information from enlistment documents. HUMAN RESOURCE MANAGER November 2002 to July 2007 Company Name － City , State Time 40hrs/week Completed five years with the U.S. Army, gained upper-level manager status Participated in the complete revitalization and overhaul of the U.S. Military in general Supervised employees In/out processing, over 10,000 employee records, customer service, and employee personnel actions Led company to receiving one of the top finance awards in the Responsible for database accuracy for more than 20,000 employee records on a daily basis. Education Bachelor of Science : Business Administration Computer Information Systems , May 2013 North Carolina Central University － City , State Business Administration Computer Information Systems Master of Science Administration of Justice : Law Enforcement Organizations , March 2016 University of Phoenix － City , State Law Enforcement Organizations Associate of Applied Science : Computer Network Systems , December 2009 ITT Technical Institute － City , State Computer Network Systems Interests ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter of Phi Beta Lambda, INC Skills administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video Additional Information ACTIVITIES ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter of Phi Beta Lambda, INC

ADVOCATE

BUSINESS DEVELOPMENT MANAGER Summary With 11 years of diverse managerial and marketing experience penetrating in domestic and international markets including Manufacturing, Engineering, Food and IT, I have honed my communication and marketing research abilities to gauge demand for products and explore new clients. Having managed several big projects, I have learnt to maintain equanimity under pressure and achieve goals both as a cross functional team member and individual contributor. Skills Determined team player. Versatile sales techniques. Team Building Time management skills with ability to prioritize results. Proficient in PowerPoint, Word, Excel and online survey tools. MS Access, Oracle basic Operating Systems: Windows 95/98/2000/XP/Vista/NT servers, MS DOS, Linux, Mac OS X ERP: Basic SAP R/3, SAP PP, SAP MM knowledge Software/ Applications: Internet Explorer, Outlook, Outlook Express, QuickBooks Editing Tools: Adobe Photoshop, Corel Draw General Productivity: MS Office Project Management Tools: Microsoft Word, Excel, PowerPoint Experience Business Development Manager February 2015 to May 2017 Company Name － City Responsibilities in Project 1:. Closed $200 million deal for fabrication and welding work of burners with Reliance Industries (India) in Partnership with Precision Industries Inc. LA, USA). Oversaw all aspects of new plant development and after work at Rajkot (India). Saved $20 million for Reliance Industries in burner designs. Supervised a team of 18 including Direct and Indirect People. Negotiated and saved 15% on purchase cost of new welding machineries valuing $7.5 million. Responsibilities in Project 2:. Introduced and represented Genie, a Terex Co. world leader of Material Lifts and Aerial Work Platforms in India. Oversaw advertisement, promotions and sales & services from launch. Sales grew by $10 million within a year and saw an increase of 5% next year. Infused concept of SNAPON and ABCD report, required from sales & service individuals on a weekly basis. Championed idea of intranet site for FAQ's, Brochures, Parts List, Presentations, and Competitor info. Led team of 20 people of Terex and Sunag for marketing, positioning and pricing strategy. Recognized as best employee of the month for sales performance in 2015. Developed active approach in solving client and sales issues, devising service teams and operators by appointing new local distributors. Planned and executed a shock and awe campaign with punch line - Genie, now in India! Using concept selling approach. Projected monthly volume, penetrations, and new business acquisitions versus company spend and met objectives. Responsibilities in Project 3:. Grew and expanded market for highly technical and heavy equipment's like hand tools, power tools, rotating union, etc. manufactured by Ansul USA, Snap On etc. in Indian market. Headed new sales development team in areas of Automobiles, Petrochemicals, Defense, Aviation, Railways, Machine Tools, and Steel etc. Established 5 new SKU's, one triggering $2.5 million additional sales revenues, 15% higher than previous year. Attend industry functions, conferences, and tradeshows. Monitor market conditions and identify opportunities for campaigns, services, distribution channels leading team of sales and marketing. Maintained comprehensive knowledge on new technology/equipment and report to mid and senior level management. Study risks and potentials involved when integrating into new venture with companies. Product Development Manager July 2009 to November 2015 Company Name Oversee life cycle from designing to after sales of 2.5HP Engine in Asian and Gulf markets. Participated in trade shows and brought 12 new clients. Collaborated with engineers to improve engine fuel efficiency from 5% to 15%. Designed new horizontal drilling machine for crankcase reducing rejections by 20%. Renegotiated deals on crankcase with vendors and solved quality problems by appointing new vendors. Promoted from Product Development Coordinator to Manager in 2011. Hired and supervised crew of 7 for Product development of 2.5 HP engine. Fixed problem of cracking crankcase and engine color by running prototype engine on field. Managed product-related support, feedback and inquiries from customers to understand market opportunities. Acted as a leader in development of product planning, marketing and product strategy. Furnishing information on sales forecasts and special reports to management. Product Development Manager January 2008 to March 2009 Company Name － City Promoted and install 1st ever wireless restaurant order management software solution in India via touch-pad devices. Oversee software sales lifecycle from closing to delivery to ensure it's functional, updated and supported. Converted 60% of potential 50 clients into buyers by the end of first year. Achieved quarterly target of $2 million in the first month of product launch. Appreciated for self-idea of "Service at your Desk", saving 5% advertising cost. Offered changes and custom made MIS reports as per client needs. Collaborated with internal teams to formulate strategies and technical changes in software. Daily use of MS office tools to feed in data to evaluate target market. Solved after sales technical issues visiting client locations. Marketing Research Analyst February 2005 to March 2006 Company Name Performed market research SWOT analysis for Amul Products, largest Food Company, marketing milk & milk products in India to study effectiveness of its brand. Integrate market research information into company system to develop new leads. Identify effect-cause relationships between financial outcomes and marketed actions, thus raising profitability. Used research tools to understand target market and its competitors, increasing response rate by 30%. Utilized excel charts, graphs and PowerPoint to portray results of complex analysis. Conducted ambush marketing for category-specific product to anticipate customers' future needs. Used quantitative and qualitative methods and consolidated information into actionable reports and presentations. Education and Training Master of Business Administration (M.B.A) : Marketing , May 2009 University of Pune India Marketing Bachelor of Business Administration (B.B.A) : May 2007 University of Gujarat India CERTIFICATIONS and TRAINING * Training - SAP Production and Planning (PP) | SAP Materials Management (MM) * Certificate - Introduction to Python Programming from Udemy * Certificate - Introduction to Python for Data Science from Udemy Skills acquisitions, Adobe Photoshop, advertising, approach, Automobiles, Basic, Brochures, budget, charts, closing, color, concept, conferences, Corel Draw, client, clients, Customer service, Databases, Decision Making, delivery, designing, Editing, ERP, Senior Management, financial, functional, graphs, hand tools, HP, Internet Explorer, Team Building, Linux, Machine Tools, Mac OS, market research, marketing, market, MS Access, Excel, MS Office, Outlook, Outlook Express, PowerPoint, PP, 2000, Windows 95, 98, Word, Microsoft Word, MIS, MS DOS, Multi-tasking, Negotiating, networking, next, NT servers, Operating Systems, Oracle, order management, positioning, power tools, Presentations, pricing strategy, Problem-Solving, development of product, Product Development, marketing and product, Programming, Project Management, Python, quality, QuickBooks, Research, selling, Sales, sales development, SAP Materials Management, SAP MM, SAP, SAP PP, SAP R/3, strategy, Strategic, Strategic analysis, team player, Time management, trade shows, Vista, welding

BUSINESS-DEVELOPMENT

IT CONSULTANT Professional Summary Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Demonstrated ability to read schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic with the ability to excel in a fast-paced environment. Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Operation system software Microsoft Office Project Management Staff management Advanced critical thinking Technical support Work History IT Consultant , 04/2016 to Current Company Name – City , State Discussed project progress with customers, collected feedback on different stages and directly addressed concerns. Coordinated with Owner to evaluate and improve software and hardware interfaces. Documented all software development methodologies in technical manuals to be used by c ompany employees in future projects. Inspected equipment and assessed functionality and optimized controls. Supported Chief Operating Officer with daily operational functions. Adjusted software parameters to boost performance and incorporate new features for meeting customer needs. Responded to customer requests via telephone and email and effectively answered questions and inquiries. Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations of the restaurant, which include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Trains, hires, and schedules other employees. Requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and spontaneity is expected. Typically reports to top management (District Operator). Education Bachelor of Business Administration (B.B.A : Business Administration and Management, General University of Mary Hardin-Baylor - City , State Bachelor of Business Administration (B.B.A : Business Administration and Management University of Houston - City , State Certifications Technical Support Fundamentals Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Power systems Operation system software Microsoft PowerPoint Project Management Staff management Advanced critical thinking Technical support Work History Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations of the restaurant, which include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Trains, hires, and schedules other employees. Requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and spontaneity is expected. Typically reports to top management (District Operator).

CONSULTANT

Qualifications Microsoft Office Specialist, Symantec Endpoint Protection, Symantec Backup Exec., A+, Network+; Expert use of Service Management software & tools; Ability to learn new skills quickly; Solving complex PC, Network, Software issues; Software distribution automation; Software compliance audit & remediation; IT asset tracking & inventory audit; system security administration; support fortune 500 business users with level 1, 2, and 3 incidents; member of high priority technology project teams; install, move, add, change PC's, Network, and Voice communications; Coordination with critical 3rd party service providers - ACS/Xerox, Cognizant, Avaya, IBM, Verizon, AT&T; Ability to develop detailed technical instructions and processes; Ability to organize during periods of competing priorities; Communicate well with all levels of management; DCJS; AMAG Access Control Systems; Code Blue Systems; Access IT Universal - RS2 Technologies; VMWARE Administrator; Microsoft Office 97, 2000, XP, 2003, 2007, 2010, and 2013 - Proficient with Microsoft Word, Excel, Access, Project, and Visio; Proficient use of Citrix, VMware, Big Fix, Tivoli, Avaya Intuity, Shoretel, Novell, Windows 7, ZENworks, Full Disk Encryption, Cyber Security, JAMF - Casper Suite, Remedy, Service Center, Service Now Work Experience IT Consultant 07/2013 － Current Company Name City , State Provide customers with strategic guidance in regard to IT technology - defining software, hardware and network requirements, developing agreed solutions and implementing new systems; assist customers with change-management activities, designing, testing, installing and monitoring new systems Independent and objective advice on the use of IT; Windows 7 migrations (XP -> Windows 7); Server rebuilds; Server installs; Laptop and Desktop rebuilds hdd recovery; virus and malware removal; system clean up; WIFI maintenance (installation and removal of WIFI access points); Website design. End User Computing Architect 12/2009 － 07/2013 Company Name City , State Symantec Endpoint Protection Administrator; BigFix IT Asset & Software; Inventory System Administrator; JAMF Administrator using Casper ; Novell ZENworks Administrator; ServiceNow Implementation; GoToAssist Remote Support Administrator; Laptop and Desktop standard design and implementation; IT Asset Inventory auditing & reporting; Windows XP & Windows 7 PC Operating System Architecture; Windows 7 rollout; Ability and experience in managing vendor relationships; Build and manage capital budget for yearly hardware refresh, 2 - 4 million; HP/Dell/Lenovo Systems; Research and recommend infrastructure and platform tools and technologies; Ensuring architectural products meet future customer needs; 3rd level support for XP/Windows 7 and IOS devices (help desk field services group 3rd level support); Virus, Malware, Phishing expertise; Active Directory, Maintenance, Password resets, Access; Troubleshooting all platform levels - laptop/desktop, printer, server, vmu, virtual, vmware/citrix. Information Technology Field Services Specialist 06/2006 － 12/2009 Migrated 900+ end user computers & networks to new Richmond, VA headquarters; Duties included preparation of equipment, telephony diagnostic, and testing of network devices including server, tape libraries, and switches; Perform weekly on-call rotation, with 24/7 hour response to urgent incidents affecting supported location; Troubleshoot user submitted tickets ITIL, Remedy, Team Track help desk management software packages; Deployed systems to end users as older systems are replaced, PC life cycle management and refresh; Creating/deleting/modifying/configuring users, mailbox, distribution list, and public folders, using Lotus Notes 6.5 and Microsoft Outlook; Assist user in support and installation of software for proprietary and standard hardware configurations; Assist with network connectivity problems involving VPN, LAN, WAN connections; Maintain inventory data, including on-hand stock, disposal, and new equipment orders; Support enterprise mobile devices for corporation, utilizing Blackberry Enterprise Server; Execute mass user relocation and IMAC projects; Service Level Agreement & Incident Report development. Computer Lab Educator 06/2005 － 06/2006 Company Name City , State Resolve computer lab user incidents; Troubleshoot networking & PC incidents in classrooms and lab; Timely, accurate escalation of critical technology incidents; PC component troubleshooting & replacement (hard drives, CD-ROM, ribbon cables, etc.); Assist students with lab assignments. Education and Training AUBURN UNIVERSITY SARGEANT COMMUNITY COLLEGE - Management Information Systems Information Systems Technology City , State Management Information Systems Information Systems Technology High School Diploma : CENTRAL HIGH SCHOOL City , State Personal Information https://www.linkedin.com/pub/ Skills A+, Active Directory, auditing, automation, Avaya, Backup Exec, budget, cables, CD-ROM, change-management, Citrix, hardware, Encryption, Dell, designing, hard drives, help desk, HP, IBM, IMAC, Inventory, ITIL, LAN, Lotus Notes 6.5, managing, Access, Excel, Microsoft Office 97, Microsoft Office Specialist, Microsoft Outlook, Windows 7, 2000, Windows XP, Microsoft Word, Enterprise, Network, networking, networks, Novell, Operating System, PC's, printer, processes, reporting, Research, Service Level Agreement, strategic, switches, Symantec, System Administrator, telephony, Tivoli, Troubleshoot, Troubleshooting, Visio, Voice communications, VPN, WAN, Website design, ZENworks Additional Information https://www.linkedin.com/pub/ /8/50/41b

CONSULTANT

CASHIER Career Focus To obtain a position with a company that can utilize my skills and lead to a career. I am a hard working individual with great problem solving skills as well as a fast learner. I am looking for a personal training opportunity that can help me to reach my full potential. Core Qualifications Nutrition supplement familiarity CPR and First Aid certified Basketball coach (Former Division II Player) AED certification Fitness equipment expertise Personable and friendly Planning/coordinating Professional demeanor Organizational planning Detail oriented Weight training expertise Dedicated Education and Training Fitness Nutrition Certification , Personal Training Certification : Nutrition Science, Human Anatomy and Physiology Weight Loss Management 2013 National Academy Of Sports Medicine City , State Coursework in Health and Physical Education, Exercise Science and Kinesiology, Personal Trainer Certificate, Attended seminar on Weight Loss Management, Coursework in Nutrition Science, Human Anatomy and Physiology Bachelor of Science : Nutrition Science, Human Anatomy and Physiology Clark Atlanta University City , State Coursework in Nutrition Science, Human Anatomy and Physiology Member of Biological Science Club 3.12 GPA Accomplishments Recruited 63 new members for the fitness center in the first 2 months of employment. Interests Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling. Work Experience Cashier Current Company Name City , State Prevented store losses using awareness, attention to detail and integrity. Excelled in exceeding daily credit card application goals. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Fitness Sales Ambassador 04/2015 Company Name City , State Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Recognized as top sales generator, in first two weeks of employment .Retained and ensured proper handling and care of 150 existing client accounts. Consistently met and exceeded department expectations for productivity and accuracy levels. Contributed to a 40% increase in sales for the personal training department. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Re-racked weights to maintain a neat, organized and clean club. Encouraged and motivated members to attend group fitness classes. Mediated club employee relations matters for all club fitness employees .Mediated club employee relations matters for all club fitness employees. Gym Coordinator/ Personal Trainer 05/2014 to 09/2014 Company Name City , State Contributed to a 22% increase in sales for the personal training department. Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Re-racked weights to maintain a neat, organized and clean club. Counseled clients on proper nutrition and exercise habits. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Promoted club programs, products and services to participants.Corrected dangerous movements and suggested alternate exercises. Sales and Marketing Intern 05/2013 to 08/2013 Company Name City , State Recognized as top sales generator, increasing sales level by 40% in 2013 summer alone. Consistently met and exceeded department expectations for productivity and accuracy levels. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Financial Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with. 100% accuracy rate. Assistant Personal Trainer 03/2008 to 09/2010 Company Name City , State Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Intern 06/2007 to 07/2007 Company Name City , State Duties included: making changes to the property contact database, updating rent schedules for small tenants occupying spaces less than 2,000 square feet, ran weekly tenant reports to verify late paying tenants, ran weekly reports to verify start and end dates for tenants and started training on running more detailed reports used by assistant property managers I currently train a number of fellow students from Spelman College and Clark Atlanta University 3 days per week. Work outs include cardiovascular exercises and weight lifting circuits. Sales Associate Current Company Name City , State Researched and identified nutritional components of foods, diets and menu choices. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Professional Affiliations NAACP, Pre Professional Honors Society, WISE Program, MBA RISE Program, FBLA Member, Poetry Club, HOSA Member, Sports Broadcasting Correspondent, Spanish Club Skills Cash handling Able to lift 100 pounds Professional and friendly Careful and active listener Additional Information Extra-Curricular Activities Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling. Additional Information Volunteer History: Sea Born Lee Elementary Prodigy Project Reading Program ( A nonprofit reading program geared toward innercity boys ages 59 years of age), Westlake High School Contributed to HOSA blood drive Assisted with 89 year old football team in South Fulton County (responsible for running passing drills, running work outs and warm up exercises), St. Jude Contributor Week long events at Clark Atlanta University where all proceeds were given to the St. Jude Hospital Breast Cancer Awareness Walk Participant

FITNESS

HEALTHCARE CONSULTANT Executive Profile Proven leader with solid performance seeking new challenges to bring a comprehensive set of skills to your company. Former military leader, certified instructor, designated a Subject Matter Expert in 2 fields of medicine, experienced public speaker. Skill Highlights Skills Used Microsoft Office, Smarttech SMART Board, Public Speaking, Public Relations, Marketing, Sales Instructor/Writer - Combat Medic Advanced Individual Training 1st Detachment, 108th Training Command - Augusta, GA - November 2014 to October 2015 Train, lead, and mentor upcoming healthcare specialists. Be the example of "what right looks like" for new healthcare practitioners to follow. Read, revise/edit, publish and teach course material for a healthcare program that graduates over 30,000 individuals annually. Project management regarding training program tasks. Supervise the logistics of monthly synchronization meetings from catering and event planning to security and logistics for monthly gatherings of key leaders in public venues. Teach NREMT curriculum to students attempting EMT certification. Evaluate NREMT practical skills for EMT certifications. Teach CPR/BLS. Teach TCCC core curriculum and advanced skills. Teach additional skills such as mass casualty management, patient administration, disaster management, critical thinking, leadership development, convoy operations, logistics, supply chain management, and other necessary skills to be a Healthcare Specialist in the US Army. Instructor/Writer - Infantry Battlefield First Aid Alpha Company, 2nd Infantry Battallion, 29th Infantry Regiment - Fort Benning, GA - November 2012 to November 2014 Responsibilities Teach TCCC core curriculum and First Aid to classes of up to 220 Infantryman. Teach additional skills such as mass casualty management, critical thinking, leadership development, medical evacuation logistics, and other necessary skills to save lives. Supervise records management of instructor credentials, supply orders, equipment maintenance, and building/site maintenance. Emergency Care Sergeant, Squad Leader Echo Company, 2nd Infantry Battallion, 29th Infantry Regiment - Fort Benning, GA - April 2011 to November 2012 Hospital, Pre-Hospital, Long-term Geriatric Population, VA Home/Clinic, Acute Care, Phlebotomy/Lab, Immunization Clinic, Medical/Surgical Ward, PACU, ICU, Pediatric Emergency Department, Telemetry, Behavioral Health Ward* Supervised 2 noncommisioned officers and 10 soldiers. Assigned them to 5 ambulance teams. Managed their duties and helped resolve their personal issues in order to make them effective leaders and efficient medics. Responsible for medical equipment sets valued at over $100,000.00 each including vehicles and HAZMAT. Designated as the primary Information Technology point of contact within the section, implemented and oversaw the transition to paperless office management and streamlined previously cumbersome and outdated communications methods. Emergency Care Specialist Headquarters and Headquarters Company/Bravo Company, 1-41 Infantry Batallion, 3rd Brigade, 1st Armor Division - Fort Bliss, TX - June 2009 to June 2011 Responsibilities Clinical patient care, austere/remote medical care. Live Fire training exercises and medical support. Individual and crew served weapons training. Infantry tactics and SOP's Microsoft Office 2013, Word, Excel, Powerpoint, Adobe Acrobat Professional, Adobe Photoshop, Solidworks, Emergency Management Systems, Network Administration, DSLR Photography, Supply Chain Management, Classified Document Management, Joint Commission Inspection Standards, Classroom Instruction (10+ years) Core Accomplishments Designed and implemented a mass casualty evacuation SOP for a battalion of 600 soldiers. The SOP was so effective that it was adopted as the brigade standard for 3000 soldiers. Designed and implemented a field expedient casualty evacuation system using civilian vehicles. Coordinated all resources necessary to create a cost effective, fully equipped, fully functional aid station and synergistic casualty evacuation plan using non-medical assets Designed training program using scenario based training for infantrymen, first line supervisors, and command staff to effectively manage mass casualty situations Skills Used Aluminum fabrication, complex problem solving, program management, disaster management, casualty management, patient care, security, defensive tactics, offensive tactics, logistics, supply chain management Emergency Care Specialist Charlie Company, 302nd Brigade Support Battalion, 1st Heavy Brigade Combat Team - Camp Casey, South Korea - June 2007 to June 2009 Cross-trained Republic of Korea Army (ROKA) medical personnel in U.S. tactics and medical skill sets Cross-trained with ROKA Combat Engineers in breaching techniques and explosive demolition Project manager for the integration and effective training in Medical Communications for Combat Casualty Care (MC4) system for a company of 170 medical personnel Countless convoy planning operations involving the simultaneous movement, set-up, and break-down of ambulance exchange points, forward surgical teams, level 1 trauma centers, and mass casualty incident management centers Noncombatant Evacuation Operations Senior Supervisor. Supervised, planned and implemented a full spectrum evacuation of 27 families of US Soldiers from South Korea to Japan during Operation Courageous Channel. Emergency Care Specialist Training Support Company, 32nd Medical Brigade - Fort Sam Houston, TX - May 2005 to June 2007 Responsibilities Coached, mentored, and credentialed individuals in medical skills necessary to do their job Provided medical support for 50,000+ personnel annually in a training area of 27,990 acres Supervised the pharmaceutical supply chain management for the most heavily used medical activity on the base Awarded for pioneering the compliance with DoD paperless office mandate in 2006 resulting in a streamlined work environment with greatly reduced supply consumption. Project manager for logistical transport, set up, staffing, and equipment movement for a special needs Intensive Care Unit in San Antonio, TX during refugee movements from areas effected by Hurricane Katrina in 2007. Professional Experience Healthcare Consultant 05/2016 to 10/2016 Company Name City , State Introduce patients to the training program, how the EEG monitoring will assist their recovery, and how the weekly training works in conjunction with other parts of their treatment plan. Set up the computer, software, Brainmaster Discovery 24E, Pocket Neurobics U-Wiz, and electrodes. Ensure Bioera PNwiz is tracking appropriately and that all parameters load properly. Troubleshoot equipment and software if necessary. Explain the cognitive testing procedures and coach individuals through initial and follow up brain mapping. Coach individuals through their training sessions and monitor their progress. Healthcare Consultant 02/2016 to 05/2016 Company Name City , State At an international medical center, provides full-spectrum multi-system detoxification through comprehensive individual healthcare and lifestyle planning. Monitors up to 3 individuals simultaneously and up to 6 individuals per day through their 2 hour treatment session. Educates individuals about treatment options, toxins, heavy metal contamination, and how daily life can change from healthier decisions. Provides an immediate analysis from the initial results of treatments. Part of an international healthcare team that represents 6 countries at the only facility in China and 1 of only 2 facilities in the world that perform a proprietary treatment. Medical Investment Management: Healthcare and lifestyle consulting for high net worth individuals making decisions to transform their lives and eliminate barriers to living a long healthy life. 60,000 to over $300,000 (USD) average daily investments. Overall investment/sales performance upwards of $25 million USD over the course of 4 months averaging 5 million per month. Achievements: Within 2 weeks of my arrival, out of the four foreigners working for the company (all of which were licensed doctors and interviewed by the same board) I was selected to be the Science Advisor for a provincial level tumor research institute partnership. The decision was made by the president of the hospital and all 5 center directors: assessment, therapeutic apheresis treatment, western medicine intervention, traditional Chinese medcine intervention, and the MAI therapy clinic. English Teacher 10/2015 to 01/2016 City Best Learning English - (Chaoyang District Teach children (age 2+) English language skills according to US academic standards for grades Pre-K1 to G6 (6th Grade) using McGraw Hill curriculum. Write lesson plans from grades Pre-K1 to G6 (6th Grade) using McGraw Hill curriculum supplemented by employer developed training materials. Review, edit, and republish outdated, incomplete, unsatisfactory and insufficient training plans and guides. Simultaneously accommodate all learning styles into lessons. Perform demonstration lessons and marketing event planning. Improve public relations with local clients and the overall image of the Best Learning English brand. Voluntary point of contact for new Foreign Teacher cultural integration, medical aid, personal privacy, and physical security while abroad. Provide feedback to parents regarding student performance and additional steps the can take to foster a healthy developmental environment for their child from an American perspective. Education High School Diploma 2004 Winter Park High School City , State Personal Information Service Country: United States Branch: Army Rank: Sergeant 2004 to October 2015 Honorable Discharge Willing to relocate: Anywhere Interests Highly experienced leading, training, and developing others Previous quarter year sales averaged $25 million at over $5 million monthly Advanced computer and technology literacy Multiple awards for effective leadership, initiative, performance, compassionate volunteer work, and proficiency Proven motivator, leader, trainer, and builder of strong, high-energy civilian and military teams Skills academic, Acute Care, Adobe Acrobat, Adobe Photoshop, Alpha, ambulance, Army, Behavioral Health, Chinese, Coach, consulting, CPR, critical thinking, clients, Document Management, edit, Emergency Care, English, equipment maintenance, event planning, First Aid, image, Immunization, Information Technology, Inspection, Instructor, Instruction, Investment Management, investments, leadership development, lesson plans, logistics, marketing, meetings, mentor, Excel, Microsoft Office, Powerpoint, Word, works, weapons, Monitors, Network Administration, office management, patient care, Phlebotomy, Photography, PACU, progress, Project management, Public Relations, Public Speaking, Read, research, Sales, Solidworks, SOP, supply chain management, Supply Chain Management, Teacher, Telemetry, therapy, training materials, treatment plan, Troubleshoot, Writer Additional Information Active DoD Secret security clearance Highly experienced leading, training, and developing others Previous quarter year sales averaged $25 million at over $5 million monthly Advanced computer and technology literacy Multiple awards for effective leadership, initiative, performance, compassionate volunteer work, and proficiency Proven motivator, leader, trainer, and builder of strong, high-energy civilian and military teams Available ASAP* Willing to relocate: Anywhere Authorized to work in the US for any employer LINKS https://www.linkedin.com/profile/view?id=318596417 MILITARY SERVICE Service Country: United States Branch: Army Rank: Sergeant 2004 to October 2015 Honorable Discharge Commendations: Army Achievement Medal (x3), Good Conduct medal (x3), Military Outstanding Volunteer Medal, Certificate of Achievement (x6), Army Service Ribbon, Overseas Service Ribbon, Korean Defense Service Ribbon, Global War On Terrorism Service Ribbon

HEALTHCARE

ASSISTANT COMPANY SECRETARY Summary Reliable Legal Secretary successful at maintaining complex docket systems, tracking deadlines and coordinating depositions. Organized Legal Secretary adept at managing multiple high priority tasks. Expert in preparing legal documents such as briefs, motions and subpoenas. Highlights Microsoft Office - MS Words, Power Point, Excel, Access, Publisher SPSS 16.0 Interpersonal Skills Experience Assistant Company Secretary Apr 2016 to Current Company Name － City , State Address : SH 6A, Jalan Mutiara, Taman Bukit Ampang, Jalan Bukit Belacan, 68000 Ampang, Selangor. Executive Secretarial Aug 2014 to Jul 2015 Company Name － City , State Address: Level 8, Symphony House Pusat Dagangan Dana 1, Jalan PJU               1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan  Assistant Company Secretary Oct 2012 to Jun 2013 Company Name － City , State No. 7-1F, Jalan Boling Padang G 13/G, Seksyen 13, 40100 Shah Alam. PRACTICAL STUDENT Jan 2012 to Mar 2012 Company Name － City , State Address: Tingkat 3, Menara Selatan, Bangunan Sultan Idris Shah, Persiaran   Masjid, 40676 Shah Alam, Selangor Darul Ehsan. Education MAICSA , PROFESSIONAL LEVEL Malaysia Institute of Chartered Secretary － City , State , MALAYSIA BACHELOR IN CORPORATE ADMINISTRATION , CORPORATE ADMINISTRATION 2012 Universiti Teknologi MARA － City , State , MALAYSIA CORPORATE ADMINISTRATION SECRETARIAL  MANAGEMENT AND OFFICE MANAGEMENT PUBLIC RELATION DIPLOMA IN PUBLIC ADMINISTRATION , PUBLIC ADMINISTRATION 2010 Universiti Teknologi MARA － City , State , MALAYSIA POLICY AND ADMINISTRATION OFFICE MANAGEMENT HUMAN RESOURCES Accomplishments Practical Student Courses And Seminar Extended 2012 Participate in Mock Meeting Competition at Dewan Serbaguna FSPPP, UiTM Shah Alam. Commitee of Melati Computer Club 2010 Paricipate in Program DiPAC Society Tour at Sekolah Pendidikan Khas Alma, Pulau Pinang organized by Faculty of Adminstrative Science & Policy Studies UiTM Kedah. Participate in Sukan Inter Program 2009 at Kompleks Sukan & Stadium MiniUiTM Kedah, organized by Majlis Sukan Pelajar UiTM Kedah. Participate in Ceramah Teknik- Teknik Asas Ping Pong organized by Persatuan Ping Pong UiTM Kedah at UiTM Kedah. Participate in Karnival Sukan Mahasiswa UiTM Semalaysia Kali ke-16/2008 at UiTM Perak, oganized by UiTM Malaysia. Introductory English in Akademi Pengajian Bahasa, Universiti Teknologi Mara Pulau Pinang. Kursus Aplikasi Komputer (Pakej 2) Pengenalan kepada Komputer, MS WORD 2000, MS EXCEL 2000, MS POWER POINT 2000 in Pusat Computer RC, Permatang Pauh, Pulau Pinang. Program Rakan Muda Wawasan Desa IPT Daerah Seberang Perai Tengah at JKKK Alma/ Bukit Minyak, Bukit Mertajam. Pertandingan & Pameran Seni Lukis Pelajar - Pelajar Malaysia - Jepun ke - 11  Jabatan Pendidikan Pulau Pinang. Program Rakan Muda Ramadan, Kementerian Belia dan Sukan Malaysia. Interests Possess strong leadership charismatic. Possess strong sense of responsibility. Able to work hard. Ability to work independent or in a group. Self-reliance, hardworking and resourceful. Willing to work for long hours and moderate traveling. Love to learn something new. Intermediary language:- Malay language - Speaking and Writing English language - Speaking and writing Basic in Arabic Interest and Activity Reading, Watching, Listening Extracurricular Activities Tresury of Ping Pong Club UiTM Kedah. Special Force of Diploma in Public Administration Club (DiPAC) Commitee of Team Building Programme at Pendang Lake Resort, organized by DiPAC UiTM Kedah. Tresury of Ping Pong Club UiTM Kedah. Special Force of Diploma in Public Administration Club (DiPAC) Fasilitator for Program Transformasi SKKP at Emerald Puteri Hotle, Sungai Petani organized by Sekolah kebangsaan Kampong Pasir, and DiPAC Uitm Kedah, Kedah. Team Manager of "UiTM Kedah Netball Open 2008", organized by Persatuan Bola Jaing UiTM Kedah, UiTM Kedah, Kedah.  Skills Interpersonal Skills, Managing, Access, Excel, Microsoft Office, Power Point, Publisher, MS Words, PUBLIC RELATIONS, PUBLICATION, SPSS, Supervisor, SYMPHONY

PUBLIC-RELATIONS

HEAD CHEF Summary I am currently a student focused on earning a B.A. in Computer Science  and becoming an Android app developer. My goal is to develop technical skills to develop and manage investment activities in the international markets. Areas of Expertise I have experience with Android Studio, Java, XML, Android SDK, Google APIs, databases, Jsoup, Firebase, and Material Design. I am currently developing my own app for Google Playstore and Amazon app market.  I have experience using HTML, CSS, Javascript, and Bootstrap, Photoshop, and Paint.net. Experience 02/2013 to 02/2014 Company Name － City , State Responsible for customer service at the sushi bar, preparing quality authentic entrées and appetizers, manage and utilize luxury imported products conservatively to minimize shrinkage and maintain overhead. Responsible for training new employees and maintaining safety and efficiency behind sushi bar. 02/2008 to 03/2015 Head Chef Company Name － City , State Prepare entrées in timely fashion, maintain efficiency and safety in work environment. Support and train new employees in kitchen. Maintain cleanliness in the kitchen and sushi bar. 01/2005 to 01/2006 Ramp Agent Company Name Responsible for guiding aircraft traffic, baggage handling, maintaining security on ramp, removal of hazardous debris, customer support, cabin maintenance, operating Ground Support Equipment such as tugs, forklifts, and belt loaders. Responsible for delivery of high priority air-freight to cargo in timely fashion. Education Associate of Science : Finance Midlands Technical College － State , Columbia Finance Associate of Science : Mathematical Economics Miami Dade College － City , State 2017 Associate of Science : Computer Science University of North Georgia － City , State Skills Accounting, customer service, airfreight delivery, retail, operating airport vehicles to tug aircraft and luggage, maintaining safety in highly secure areas of airport terminal, inventory, managing, preparing quality entrees and beverages. Activities and Honors I am involved in an import-export business my family and I have prepared trading agricultural goods from Iran to the United States. 

CHEF

SALES ENGINEER Profile Write professional summary using keywords for application scanning robots. Tailor resume to specific advertised position. Paragraph: 26 years of experience in the Engineering and Construction fields (2 - SENTENCES) ; 8 years project management experience | Sustainable design experience from conceptualization to building occupancy | Diverse client profile: Medical, Research & Development, Commercial, Educational and Industrial (10 plus years (not exact dates or culminating years) A competent Project Engineer with excellent communication, organisation and co-ordination skills. Possessing a proven track record of preparing and executing project plans and programmes, ensuring that work is carried out in accordance with the companies procedures and clients satisfaction. Able to ensure timely, safe and cost effective design and implementation during the life cycle of projects from conception till customer satisfaction. Currently looking for a suitable Project Engineer or consultant position with a forward thinking employer. Skills Extensive experience of planning, project management, design & client liaison. Experience of interpreting specifications and preparing technical proposals. Ability to multi-task in a demanding engineering environment. A strong track record in delivering projects on time and within budget. Able to ensure that all H&S procedures are met and maintained. Resolving complex technical issues and coming up with fast efficient solutions. Ability to assess the financial feasibility and impact of proposed budget items and also alternatives. Professional Experience Sales Engineer Feb 2014 to Current Company Name － City , State Engineering Sales/Project Management & Estimation. Develop Proposals and estimates of conceptual designs, project schedules, and budgets from bidding through contractual agreement. Manage construction from mobilization to owner signoff. Conduct regular field observations, material/equipment acquisition and personnel allocation. Ensuring that all engineering work is carried out in accordance withspecifications, statutory requirements, laws, rules, regulations and othercontractual requirements. With due regards to safety, operability andmaintainabilityDuties: Managing projects from conception, pre-production through to completion. Providing technical support to the project team and wider regional teams. Responsible for overseeing the review, initiation and execution of contracts.  Managing project budgets and keeping costs down. Overseeing the maintenance of projects after completion. Responsible for the completion of all documentation. Producing Test Plans and reports. Prepare contract documentation for procurement services and materials. Evaluating tenders and providing recommendations. Carrying out effective client liaison for all projects undertaken. Liaising with customers on a regular basis to ensure the successful design and manufacture of products to agreed budgets and time frames. Project Manager/Construction Manager Jan 2009 to Jan 2014 Company Name － City , State Lead/organized client conceptual development of construction projects. Developed project scope and specifications for mechanical system replacements; mentored staff and managed the overall project execution. Developed Requests for Proposal (RFP), schedules and budgets; oversee installation to completion. NOTE ACCOMPLISHMENTS: PROJECT VALUE ON TIME. ENON FIELD CONVERSION & WATER DAMAGE REMEDIATION; GRACE BAPTIST CHURCH SANCTUARY A/C & BOILER PLANT Use power words like managed, developed, etc. Also indicate those who reported directly to you such as foreman, subcontractors. Project manager/Project Engineer Jan 2002 to Jan 2009 Company Name － City , State Developed and MANAGED project scopes, schedules and budgets; mentored staff and managed the overall project execution. Conduct interdisciplinary coordination with architects, consultants and vendors. Developed energy audits, master planning and designed mechanical systems including production of preliminary, working drawings and specifications for sustainable projects. Responsible for work assignments and man-hour expenditures; and acted as the primary interface with the client, contractors, architects, and vendors. Specific Accomplishments. Project Manager & Project Engineer Company Name － City , State Achieved the first LEED (Leadership in Energy & Environmental Design) - Platinum certification from the Green Building Council for an office renovation. Performed energy cost analysis of geothermal system for the Friends Center Renovation Project. Project Engineer Jan 2001 to Jan 2002 Company Name － City , State Project Engineer Jan 1996 to Jan 2001 Company Name － City , State Project Engineer Jan 1994 to Jan 1996 Company Name － City , State Project Designer/Shop Drawing Clerk Jan 1990 to Jan 1994 Company Name － City , State Education and Training Bachelor of Science , Mechanical Engineering Lehigh University Mechanical Engineering Affiliations Member: American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE). Skills budgets, C, CONVERSION, cost analysis, Council, client, Leadership, mechanical, office, personnel, Platinum, Project Management, Proposals, Proposal, Renovation, RFP, Sales

SALES

FINANCE MANAGER Summary Confident and sales-oriented Finance Manager with over three year experience and track record of sales success. *Exceptional professional selling skills enhanced by leadership and refined by a formal education and specialized sales-related training. *Incomparable customer service and unique interpersonal skills. *Excellent team player and can work independently with little direction, resourceful and high energy personality. *Highly flexible and adaptable to dynamic needs, effective problem solver, facilitator. *Proficient with ADP, Reynolds & Reynolds, UCS and DealerTrack Experience 11/2003 to 05/2004 Finance Manager Company Name － City , State Demonstrated continuous growth and achievements within the automotive industry. Solid business insight with the ability to ascertain needs for customers to increase profits. Tracked and disbursed all loans in a timely manner, communicated full contract disclosures, and accurately controlled paperwork flow. Maintained a strong working relationship with all lenders for four franchises. 02/2002 to 10/2002 Finance Manager Company Name － City , State Developed a strong rapport with customers to ensure satisfaction. Identified needs of customers to proactively sell products to meet their needs and exceed Florida quotas. Excellent rapport building, skillful presentation, and effective closing skills. Extensive professional training in the areas of sales, relationship building and leadership. 03/2001 to 02/2002 Finance Manager Company Name － City , State Efficiently analyzed all personal lines of credit to determine acceptability. Provided and/or coordinated full loan service functions for customers. Ability to work productively with all levels of the organization to add value and consistently contribute to the team. 04/2000 to 03/2001 Senior Credit Representative Company Name － City , State Demonstrated strong project management skills through competent management of 26 sales centers' accounts in the Florida Division. Implemented a process improvement system to assist in reconciliations. Prepared customer billing and developed reports weekly for upper management. Education 1999 Bachelors of Business Administrations : Accounting MERCER UNIVERSITY － City , State Accounting Skills automotive, billing, closing, credit, leadership, process improvement, project management, rapport, relationship building, sales Additional Information Personal and professional references available upon request

FINANCE

PRODUCTION ASSISTANT INTERN Summary Energetic and dedicated film student currently completing degree in media management and production. Strong interests in creative development, character writing and acting. Experience Production assistant intern Oct 2015 to Jan 2016 Company Name － City , State Assist casting directors, producers and actors with audition process Organize schedules, video and audio files Handle cameras and various production equipment Assisting with setup for printer and profiling Assist with locked computer account  Social media relations intern/ Teacher assistant Jul 2015 to Dec 2015 Company Name － City , State Collect and retrieve Data Research and aggregate content for Media Literacy Week event Social Media Community Engager Manage Press Release and social media post schedules Social media creative distributor Teacher assistant to professor at CSUN in mass communications research Maintain blog tracking and social media calendars Software troubleshooting (Outlook, Email support) Hardware troubleshooting (Printers, Desktop units, Laptop units, cell phones and tablets) Calling business clients (Schedule meetings, document information, data collection) Martial Arts Instructor Jun 2011 to Jan 2014 Company Name － City , State Provide self defense training to students of various ages ranging from K-12 to adults Answer incoming and outgoing phone calls Provide customer support Attend weekly marketing and business instructor meetings Attend and assist with community marketing events Skills /Interests Skills: Microsoft Office, Social media tools and management (Facebook, Twitter, Hootsuite, Medium.com), Publicity, Marketing , Customer relations, Video and Audio Production, Tech savy Interests and Hobbies: Voice acting (Various professional coaches), Improvisation acting (Second City), Plot and story building in Books, TV, Movies, Video games and etc, Computer hardware and software, and Music Theory Education Bachelor of Arts , Cinema and Television Arts 2016 California State University Northridge － City , State , United States Coursework in Pre and Post production Coursework in Network Program Development Coursework in Creative Script Writing

ARTS

ENGINEERING INTERN Skills C++, Python, MATLAB, Git, Bash, R, SQL (basic). Experienced in Linux/Unix and using high performance computing clusters. Machine Learning Tools and Libraries: Scikit-learn, Pandas, Seaborn, matplotlib, TensorFlow (basic). (I built a XGBoost model that has 77.5% accuracy in the Kaggle Titanic challenge.) Computational Fluid Dynamics and Discrete Element Method Codes CFD-DEM, OpenFOAM, CFD-ACE+®, Fluent®, COMSOL®, LAMMPS, and LIGGGHTS. Reservoir and Fracture Modeling Tools CMG® for reservoir simulation; FracPro® for fracture simulation and analysis; Saphir for pressure transient analysis. Experimental and Statistical Methods SEM, AFM, Confocal Microscopy, Regression analysis, Statistical process control, Design of experiments. Experience ENGINEERING INTERN 08/2016 － 12/2016 Company Name State Project: Develop a cavings transport model for optimizing hole-cleaning operations. Developed a solids transport model for predicting cuttings/cavings bed height during a hole-cleaning operation. In contrast to conventional CFD models that typically take several hours to run, this novel numerical model can obtain results within a few minutes, enabling timely optimization of the well circulation schedule. Investigated the competitive landscape and designed the commercialization plan for the numerical model. Leveraged the experiences from internal drilling experts and aligned with all stakeholders throughout the development process. ENGINEERING INTERN 05/2016 － 08/2016 City , State Project: Optimize diverter pumping schedule for better production performance after well re-stimulation. Built a simulator to model proppant, diverter, and slurry distribution in a plug-and-perf hydraulic fracturing operation. Derived a simple proxy model to substitute time-consuming CFD-DEM simulations for predicting diverter transport through perforation clusters. Simulation time drops from 48+ hours to less than 1 sec. Provided recommendations for pumping schedule design in a fracturing treatment. PROCESS ENGINEER 04/2012 － 05/2013 Company Name City Improve display yield through statistical modeling, process control, and tool modifications. Won Qualstar award in Nov. 2012 by completing two specific yield improvement tasks in merely two months, first time for QMT-TW to award its engineers after establishment. Optimized sealing process of interferometric modulator (iMoD) display that led to 52% pre-functional yield increase. Increased the up time of panel encapsulation station from 73% to 92% by leading two tool-modification projects involving a group of 5 equipment engineers and 2 external support engineers from Japan. PROPPANT/DIVERTER TRANSPORT in HORIZONTAL WELLS, UT Austin Aug. 2014-present. Evaluate the efficiency of proppant/diverter transport in perforated horizontal wells under different slurry flow conditions using a combined CFD-DEM approach. Developed a multivariate statistical model to substitute traditional CFD model for predicting proppant transport through perforations at various flow conditions. The computational cost dropped 5 orders of magnitude. Accurately predicted DAS-measured proppant distribution in a field case with less than 10% error. Chu-Hsiang Wu Page 2 DESIGN and SELECTION of GRAVEL PACK and SAND CONTROL SCREENS, UT Austin Jun. 2013-present. Develop analytical, DEM, and Monte Carlo models for predicting sand production through gravel packs and sand control screens. Accurately predicted 6 sand production lab-test results obtained from operators with less than 15% error using the developed model. Invented a DEM-based approach for extracting pore throat size distribution of complex packings. Results show that the pore throat sizes within gravel packs are usually between 1/5 to 1/9 of the effective gravel size. The findings correspond remarkably well with previous field observations and enable further optimization of gravel pack designs. 06/2010 Company Name Designed highly mixing-efficient serpentine channels for biomedical detection. Devised mixing index to quantify mixing efficiency of two heterogeneous fluids flowing in microfluidic channels. Interests SPE translator, Nepal medical assistance group, cofounder of Taiwan Bio-Nano Youth Initiative. SELECTED PUBLICATIONS · Wu, C.-H., Sharma, M. M. 2017. A DEM-based approach for evaluating the pore throat size distribution of a filter medium, Powder Technology, ISSN 0032-5910, https://doi.org/10.1016/j.powtec.2017.09.018. · Wu, C.-H., Sharma, M. M., Chanpura, R. et al. 2017. Factors Governing the Predicted Performance of Multilayered Metal-Mesh Screens. SPE Drilling & Completion. SPE-178955-PA. https://doi.org/10.2118/178955-PA. · Wu, C.-H., Sharma, M. M. 2016. Effect of Perforation Geometry and Orientation on Proppant Placement in Perforation Clusters in a Horizontal Well. Paper SPE-179117-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 9-11 February 2016. Wu, C.-H., Yi, S., Sharma, M. M. 2017. Proppant Distribution Among Multiple Perforation Clusters in a Horizontal Wellbore. Paper SPE-184861-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 24-26 January 2017. · Mondal, S., Wu, C.-H., Sharma, M. M. et al. 2016. Characterizing, Designing, and Selecting Metal Mesh Screens for Standalone-Screen Applications. SPE Drill & Compl 31 (2): 85-94. SPE-170935-PA. http://dx.doi.org/10.2118/170935-PA. · Mondal, S., Wu, C.-H., Sharma, M. M. 2016. Coupled CFD-DEM Simulation of Hydrodynamic Bridging at Constrictions. Int. J. Multiph. Flow, Vol. 84, pp. 245-263, ISSN 0301-9322, http://dx.doi.org/10.1016/j.ijmultiphaseflow.2016.05.001. · Zhang, K., Chanpura, R. A., Mondal, S., Wu, C.-H., Sharma, M. M., Ayoub, J. A., & Parlar, M. 2015. Particle Size Education and Training May 2018 Ph.D : UT Austin - PETROLEUM ENGINEERING Scientific Computation City , State PETROLEUM ENGINEERING Scientific Computation Dissertation: Modeling Particulate Flows in Conduits and Porous Media; Supervisor: Mukul M. Sharma 3.9/4.0 Recipient of ConocoPhillips Fellowship (2013), and Jack L. Thurber Memorial Endowed Presidential Scholarship Jun. 2010 M.S : National Taiwan University - MECHANICAL ENGINEERING City , Taiwan MECHANICAL ENGINEERING Design of a mixing-efficient microfluidic device for bio-medical applications 3.9/4.0 Jun. 2008 B.S : National Tsing Hua University - POWER MECHANICAL ENGINEERING City , Taiwan POWER MECHANICAL ENGINEERING Presidential Award and Scholarship (2006, 2007) Skills approach, Bash, basic, C++, competitive, DAS, Design of experiments, functional, lab-test, Linux, Machine Learning, MATLAB, Modeling, novel, optimization, process control, Programming, proxy, Python, Simulation, SQL, Statistical process control, Supervisor, Unix Additional Information LEADERSHIP and VOLUNTEER · Served as a Second Lieutenant in an artillery company in the Taiwan Army during 2010-2011. · Qualstar Award, Qualcomm, 2012 and 2013 · Qualcomm Know-how Incentive Award, Qualcomm, 2013 · Technical Editor of SPE Journal, SPE Drilling and Completion, SPE Production and Operations, 2017-present · Volunteer experience: SPE translator, Nepal medical assistance group, cofounder of Taiwan Bio-Nano Youth Initiative. SELECTED PUBLICATIONS · Wu, C.-H., Sharma, M. M. 2017. A DEM-based approach for evaluating the pore throat size distribution of a filter medium, Powder Technology, ISSN 0032-5910, https://doi.org/10.1016/j.powtec.2017.09.018. · Wu, C.-H., Sharma, M. M., Chanpura, R. et al. 2017. Factors Governing the Predicted Performance of Multilayered Metal-Mesh Screens. SPE Drilling & Completion. SPE-178955-PA. https://doi.org/10.2118/178955-PA. · Wu, C.-H., Sharma, M. M. 2016. Effect of Perforation Geometry and Orientation on Proppant Placement in Perforation Clusters in a Horizontal Well. Paper SPE-179117-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 9-11 February 2016. Wu, C.-H., Yi, S., Sharma, M. M. 2017. Proppant Distribution Among Multiple Perforation Clusters in a Horizontal Wellbore. Paper SPE-184861-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 24-26 January 2017. · Mondal, S., Wu, C.-H., Sharma, M. M. et al. 2016. Characterizing, Designing, and Selecting Metal Mesh Screens for Standalone-Screen Applications. SPE Drill & Compl 31 (2): 85-94. SPE-170935-PA. http://dx.doi.org/10.2118/170935-PA. · Mondal, S., Wu, C.-H., Sharma, M. M. 2016. Coupled CFD-DEM Simulation of Hydrodynamic Bridging at Constrictions. Int. J. Multiph. Flow, Vol. 84, pp. 245-263, ISSN 0301-9322, http://dx.doi.org/10.1016/j.ijmultiphaseflow.2016.05.001. · Zhang, K., Chanpura, R. A., Mondal, S., Wu, C.-H., Sharma, M. M., Ayoub, J. A., & Parlar, M. 2015. Particle Size Distribution Measurement Techniques and Their Relevance or Irrelevance to Sand Control Design. SPE Drill & Compl 30 (2): 164-174. SPE-168152-PA. http://dx.doi.org/10.2118/168152-PA.

ENGINEERING

BUSINESS DEVELOPMENT INTERN Summary Obtain a position in analytics or data science in which I can enable data-driven decision-making to help leaders solve problems. Highlights Proficient using Statistical Analysis Software (SAS), R, SAS Data Miner, SQL, Relational Databases, and Microsoft Office programs. *Experienced in statistical analyses, sampling techniques, research design, C-level presentations, and professional writing skills. Experience Business Development Intern 05/2013 to Current Company Name City , State Enabled precision micro-targeting and bid optimization with Search Engine Marketing (SEM) at the zip-code level for AutoTrader's clients. Used SAS and R to produce an interactive choropleth Google map that tracks page views, Sales, and Market Share of page views per client, which identifies potential areas of opportunity for SEM marketing. Haystak Digital Marketing, an AutoTrader company, estimates that the project will increase their revenues by $3.5 million annually. Statistical Consultant 10/2012 to 12/2012 Company Name Used the correlation procedure in SAS to analyze Zillow.com data and housing attributes of 141 homes in the Virginia Highland community to determine that Dekalb County's appraisals were faulty and not statistically sound, which led the residents to winning a case against the county in court. Statistical Consultant 05/2012 to 01/2013 Company Name City , State Performed statistical analysis on survey research concerning the educational preferences of students born post 1982 in comparison with students of other age groups. Found statistically significant differences in chosen majors of millenials to non-millenials and by race using the ANOVA and T-test procedures in SAS. Accomplishments Smart Search Engine Marketing" Summer 2013 Used SAS and R to analyze Sales, Vehicle Detail Page (VDP) counts, Market Share of VDP counts, automotive brand, demographics, and geography by zip code. This determined which zip codes to micro-target for Search Engine Marketing (SEM) with Haystak Digital Marketing, rather than marketing solely based on a 10 mile distance of IP address from a dealership. The project estimates to earn Haystak a potential of $3.5 million in annual revenues. Using Logistic Regression to Determine Credit Scores" Spring 2013 Used the scoring, correlation, SQL, and logistic procedures of SAS with a 2.5 million record dataset from Compucredit to produce a logistic regression model to classify consumers as "good" or "bad" credit risks based on 16 significant predictors. The model generates approximately $114k profit per 1,000 individuals scored. Homelessness in Georgia" Fall 2012 Performed a multiple linear regression using the regression procedure in SAS to predict the counts of homeless persons per county in Georgia. Lottery Sales per Person" was found to be the most significant predictor. Education Bachelor of Science : Sociology Statistics May 2013 Kennesaw State University City , State GPA: GPA: 3.45 GPA: 3.45 Sociology Statistics Skills automotive, C, com, Credit, client, clients, IP, marketing, Market, Microsoft Office programs, optimization, Page, predict, presentations, profit, Relational Databases, research, research design, Sales, SAS, sound, SQL, Statistical Analysis, professional writing, zip Additional Information HONORS AND ACTIVITIES Eagle Scout, Boy Scouts of America President's List: Fall 2011, Fall 2012, Spring 2013 President, Alpha Kappa Delta - Honor Society of Sociology, Spring 2013 Study Abroad Program to Paris and Romania, Summer 2011

BUSINESS-DEVELOPMENT

LINE CHEF/EXPEDITER Summary Chef with 12 years of experience cooking in high pace restaurant environments. Prior work as prep cook, line chef, and sous chef. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Highlights Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Inventory management familiarity Bilingual (English/[other language]) Experience Line Chef/Expediter 04/2013 to Current Company Name City , State Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Regularly interacted with guests to obtain feedback on product quality and service levels. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Kitchen Manager 09/2012 to 03/2013 Company Name City , State Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Line Chef 07/2010 to 05/2012 Company Name City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Line Chef 07/2007 to 04/2010 Company Name City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by 2% percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Maintained updated knowledge of local competition and restaurant industry trends. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Line Chef 04/2008 to 12/2008 Company Name City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by 10% percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Practiced safe food handling procedures at all times. Line Chef 03/2005 to 12/2007 Company Name City , State Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Regularly interacted with guests to obtain feedback on product quality and service levels. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Line Chef/Dishwasher 11/2000 to 02/2007 Company Name City , State Verona restaurant 1821 Hickory ave. Harahan, la. line chef, dishwasher. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Education High School Diploma 2004 East Jefferson High School City , State , United States Associate of Arts : Coursework in Culinary and Restaurant Management 2006 Houston University City , State , United States Associate of Arts : Coursework in Hospitality Management 2007 Delgado Community College City , State , United States Culinary Arts Certificate Skills coaching, cooking, counseling, customer satisfaction, delivery, hiring, pricing, quality, recruiting, safety, scheduling, supervising

CHEF

SR. HR CONSULTANT Executive Profile Ambitious Human Resources professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Possess the ability to build and retain high performance teams by hiring, developing and motivating skilled professionals. A results-oriented Human Resources Professional with demonstrated ability to deliver mission-critical results, with an entrepreneurial attitude offering outstanding presentation, communication and cross-cultural team management skills. ? Skill Highlights Proficient in Microsoft Word Suite (Word, PowerPoint, Excel, Outlook and Access) Kronos Timekeeper Hyperion PeopleSoft Project Management Leadership/Communication Skills Employee Relations Market research and analysis Core Accomplishments Project Management: Initiated "Caught You Serving" program to recognize and highlight employees and departments who exceeded patient outcome goals and provided exceptional customer service. This program resulted in a 33% improvement in patient satisfaction scores over a 180 day period. Assisted Executive Team with aligning departments to reduce service redundancy and utilizing untapped resources to create billable services. Through job redesigning, reduced total compensation budget by $400k. Human Resources: Spearheaded new  healthcare provider  program which increased retention by 22%, with overall 93% retention rate. Instituted monthly HR file audit to ensure compliance and accuracy of approximately 575 FTE's and 63 subcontractors employee files. Reviewed and revised employee handbook to address redundant employee issues which resulted in 25% reduction in TWC claims. Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 20% increase in productivity. Developed compentency map per each job family to improve performance evaluation. Reduced turnover by 15%. Negotiated benefits for 575 FTE's in the wake of Obamacare. Professional Experience Company Name City , State Sr. HR Consultant 01/2014 to Current Spearheaded Coach One Project , resulting in a 50 % increase in revenue. Accountable for  attracting and retaining  including overall customer satisfaction. Created new revenue streams through business owner surveys . Generated new business through networking with local Chambers and business referral groups . Increased profits by 60% in one year through restructure of business line. Strengthened company's business by participating in speaking engagements. Developed and directed strategy for launch of new product that landed 1st customer in 60-90 days post-launch. Company Name City , State Director of Human Resources 01/2013 to 06/2014 Administered policies relating to all phases of human resources activity. Identified legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Recruited, interviewed, and selected employees to fill vacant positions. Planned and conducted new employee orientation to foster positive attitude toward the lab's goals. Maintained records of personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting. Coordinated management training in interviewing, hiring, terminations, promotions, performance review, safety, HIPAA, and sexual harassment. Advised management in appropriate resolution of employee relations issues. Responded to inquiries regarding policies, procedures, and programs. Administered and maintained records of benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance. Investigated accidents/incidents and prepared reports for insurance carrier. Prepared budget of human resources operations. Prepared employee separation notices and related documentation, and conducted exit interviews. Created and maintained job descriptions. Developed and maintained a human resources system that meets Executive Management's needs. Managed affirmative action and equal employment opportunity programs. Ensured employee adherence to company policies and practices including, but not limited to, issues of client confidentiality, and ethical and legal behavior. Strategic business partner with CEO to streamline costs, increase efficiency, while maximizing benefits to all stakeholders. Collaborated with Administrators and Director of Nursing on project to reduce hospital readmission for at-risk patients. Company Name City , State Human Resources/Education Instructor III 01/2009 to 11/2012 Forecasted customers' needs by utilizing Need Assessments of assigned departments to plan, design, develop, implement, and evaluate educational programs. Developed Leadership and Management/Supervisor level courses as well as track pre-course and post-course progress. Facilitated New Hire and Leadership Orientation. Instructed all Mandatory Classes required by Harris County Hospital District and the Federal Government and update policies in real-time. Organized logistics for course offerings. Instructed CPR, SAMA, and Driver's Safety courses for Harris County Hospital District. Collaborated with interdisciplinary team members to develop hospital-wide workshops/seminars and provide applicable training and/or coaching. Prepared statistical analysis on course evaluations for all educational offerings and revise programs according to Performance and Program Improvement initiatives. Liaised with VP of Human Resources to meet Joint Commission's Guidelines and Survey Readiness for the Human Resources Department. Project Manager for Harris County Hospital District's Literacy and ESL Initiative. Collaborated with Harris County's LBJ Hospital's Administrator on a Hospital Readmissions Project to reduce costs and improve patient outcomes. Developed a 14-week course for employees to utilize as a resource for obtaining and improving core supervisory competencies. Developed a "Let's Break for Customer Service" series of classes for clinic Administrators. Company Name City , State Administrative Manager 07/2007 to 09/2008 Responsible for human resource management of staff including recruitment, selection, wage determination, promotions, employee relations, explanation of benefits, disciplinary actions, credentialing, and performance appraisals. Managed and reconciled faculty's research grant accounts, PRS Funds, and Kronos Timekeeper as well as communicated balances on a monthly basis. Collaborated with faculty to ensure compliance, training, and institutional and departmental goals were met. Analyzed data and reported results in monthly meetings. Prepared, justified, administered, and monitored budgets for section. Provided budgetary and financial reports as well as analysis of over/under budget detail for assigned projects and cost centers. Approved RFPs, travel, check reimbursements, acquisitions, and leave requests for section. Prepared weekly clinic, lecture, Grand Rounds, and on-call schedules for clinical and research faculty to ensure effective and efficient patient care. Developed and ensured accuracy of grant proposals, budgets, RFP's, and contractual agreements. Ensured the integrity and confidentiality of department records and confirmed that the faculty and staff were in compliance with internal controls, HIPPA, Joint Commission, and other privacy regulations. Collaborated across all sections on special projects. Company Name City , State Media Specialist 08/2005 to 07/2007 Taught Research Techniques to Grade School and Middle School students. Prepared budgets for circulation and guided superintendent and principal in the selection and acquisition of materials and equipment. Provided effective leadership in developing, implementing and evaluating plans for a comprehensive school media program. Responsible for the department's operational functions, training of students, faculty and staff on utilization of new and existing online resources. Position held while completing MBA. Company Name City , State Business Unit Vice President / Human Resources Branch Manager 01/2000 to 03/2005 Liaised with the Executive Vice President of Global Oil & Gas and Power, a team of Relationship Managers, representatives and customers through strong communication, critical thinking and interpersonal skills in an effort to deliver effective and efficient products to clients. Created reports and presented to Executive Management such as Annual Budgets, Client Risk Management Reports, Monthly/Quarterly Revenue Expense Reports, Revenue Forecasting, Doubtful Debtor Reports, presentations, financial spreadsheets, analytical/statistical and ad hoc reports. Acted as primary contact for RFPs, internal and federal audits and advised Branch Manager of recommendations to maintain compliance. Conducted employee performance appraisals, mid-year reviews, compensation, employee relations, bi-weekly time approvals, promotions, new hire orientation, wage determination, filing I-9s, annual mandatory training, employee screening, explanation of benefits, coaching, and training and development. Developed and administered Leadership and Sales Training in conjunction with outside vendor. Functioned as Project Manager on various local and global projects and responsible for creating and presenting analytical reports on the project. Assessed training needs of staff and ensured efficient training timelines were met (via internal or external sources). Coordinated confidential meetings for Executive Management. Company Name City , State Bank Officer 10/1998 to 01/2000 Trained Relationship Bankers globally in manipulating the bank's internal software (CIDAR) to ensure efficient marketing and tracking of clients' progress on a monthly and annual basis. Coordinated Regional and Global Account Planning and internally published results to Executive Management. Created and implemented databases for storing quantitative data related to top-tier clients and Industry Planning North America. Trained Business Development Coordinator, Executive Assistants, and contractors. Selected to assist in the restructuring of the bank in conjunction with consultant firm. Company Name City , State Human Resources Consultant 09/2008 to 01/2009 Assisted with the coordination of the Employee Satisfaction Survey (YOU COUNT) and generated statistical reports for Executive Leadership. Collaborated with physicians to develop and coordinate the Physician Satisfaction Survey and generated statistical reports to Executive Leadership. Delivered the FISH Philosophy and State required sections of New Employee Orientation. Coordinated and generated reports on the Leadership Development Courses ROI Work Projects. Facilitated Leadership Orientation on campus and at CMC sites. Assisted department with UTMB Recognition Events (Service Awards and GEM Program). Collaborated with UTMB Recruiters to facilitate Job Fairs and classes (i.e. Resume Writing, Interviewing and Job Search) for employees whose employment was affected by Hurricane Ike. This position eliminated due to aftermath of Hurricane Ike). Education Doctorate of Business Administration : Leadership December 2016 Walden University , City , State Leadership Master of Business Administration : Finance May 2006 University of St. Thomas , City , State Finance Bachelor of Science : Political Science Business Management August 1990 Texas A & M University , City , State Political Science Business Management Professional Affiliations American College of Healthcare Executives (ACHE) Society for Human Resources Management (SHRM) - National and Bay Area Chapter Association for Talent Development HR Houston AMOCO Select Business Partners Rotary of League City Clear Lake Chamber of Commerce League City Chamber of Commerce (Ambassador Member) Texas City/La Marque Chamber of Commerce Bay Area Houston Economic Partnership Alliance (Small Business Committee; BAHEP Cares for Veterans) Skills Proficient in Microsoft Office and HRIS systems. Extensive HR experience including strategic talent acquisition, orientation, benefits, compensation, employee retention, training and development, employee relations, labor laws, and implementing compliance, policies and procedures. Expertise in management, analysis, researching market trends, performance improvement, and forecasting. Excellent interpersonal, coaching, and conflict resolution skills.

HR

AUDIO/VISUAL TECHNICIAN Summary Proficient in the configuration and operation of DAWs and software such as Pro Tools, Logic Pro, Melodyne, Autotune, Traktor, Serato, Sibelius Capable of operating API Vision, AWS 900, AMEK 9098i, and SSL Duality consoles Advanced understanding of sound systems and their configurations I.E PA systems to Car Stereo Knowledge in recording and creating sounds effects as well as putting sound to picture Education 2014 Bachelor of Science : Recording Arts Full Sail University － City , State 2012 Associates of Science and Arts : Music Northwestern Michigan College － City , State Experience 04/2017 to Current Audio/Visual Technician Company Name － City , State Installation of high-end home audio and video solutions. Knowledge of audio/video signal flow and control systems for home networks. 06/2014 to 03/2017 Tow Truck Driver and Shop Hand Company Name － City , State Specialized in servicing brakes and fuel systems. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Transported customers to and from the shop for the customer service program. Removed and replaced tires, shocks, struts and brakes. 10/2012 to 05/2014 Promoter and Event Coordinator Company Name － City , State Promoter and Event Coordinator for night club venue showcasing electronic music Resident DJ and stage hand 06/2010 to 08/2010 Internship Company Name － City , State Responsible for editing and mixing pre-recorded programming Understands proper broadcast etiquette and basic workflow of operating on-air programming Training Session Recording – Full Sail University Proficient in pre-production and setup for sessions Responsibilities included mic placement for drum kit, vocal setups, cue mixes, and signal routing ​​ Music Production and Arrangement – Full Sail University Exercised skills involving production of music and songwriting Skilled in proper remix techniques  ​​ Show Production – Full Sail University Acquired basic understanding of show production systems such as stage set-up/strike, wiring speaker systems, and routing audio to/from console or stage Gained experience on Midas Vienna and Verona consoles, as well as the SC48 Venue console Understands proper safety procedures when working at events and with equipment ​​  FSEDM – School Electronic Music Production/DJ Club Established working relationships with local promoters and local club owners to provide outlets for our DJs to gain live experience Expanded skills in DJing​​

ARTS

DIRECTOR Executive Profile A spirited and motivated leader able to handle multiple projects simultaneously. Able to mentor diverse, competitive managers into a mutually supportive team. Long-standing record of creating marketing and communication plans, successful events, major website roll outs and upgrades, facility management and office supervision. Skills Communications, Editor, Event Planning, Special Events, Director, Fundraising, Graphics, Brochures, Catalogs, Marketing, Marketing Plans, Materials, Mentoring, Newsletters, Presentations, Processes, Public Relations, Recruitment, Strategic Plans, Supervision, Website, Annual Reports Professional Experience Director 06/2012 to Current Company Name City , State Manages all the daily operations, public relations and marketing efforts of the KC Metro Center. Responsible for developing marketing plan and materials to recruit students by working with the Director of Continuing Studies and the Marketing committee Manages the Kansas City Metro Center facility and supervises all clerical and part time positions Coordinates with faculty and departments that provide courses at the Center Works with local community colleges to create articulation agreements and plan other events Works independently to recruit students to attend the Metro Center by making contact with business and industry, working with area community colleges, school districts, chamber of commerce and other organizations Assisting other programs and departments to support recruitment and alumni efforts in the greater Kansas City area. Online Facilitator 03/2008 to 09/2013 Company Name City , State Taught classes online for the Communication Department. Responsible for developing the syllabus and facilitating various communication classes. Courses taught include but are not limited to: Mass Media Overview & History, Information Products and Presentations, Communication Processes, Information Strategies, Information Sources, Communication Variety and Foundations of Interpersonal Communications, Foundations of Mass Communication and Essentials of Managerial Communication. Public Information Coordinator 09/2006 to 06/2012 Company Name City , State Directed and supervised school district's communications program. Manage award winning website, which includes daily updates to 7,300 pages. Create graphics, track analytics, and manage 14 website coordinators. Responsibilities include adding major enhancements to website; such as flash movies, archives, blogs, videos and podcasting. Serve as co-editor for the district's Facebook page. Facilitate website trainings. Train principals and secretaries on automated phone system. Deliver bi-weekly training educating volunteers about District and YouthFriends policies. Coordinate annual and special events which recognize or involve teachers, students, parents and volunteers. Design, write and approve various marketing mediums which includes flyers, brochures and messages for the mass notification system. Manage 12 coordinators for the district's YouthFriends Mentoring Program. Provided support to district's Educational Foundation by coordinating fundraising events and promoting student programs. Complete yearly process to receive a grant from Kansas City for the Foundation. Public Relations and Alumni Affairs Coordinator 01/2003 to 09/2006 Company Name City , State Coordinated public relations, marketing and fund development for the college. Produced, wrote and approved various marketing mediums, such as newsprint, internet, annual reports, catalogs, strategic plans and brochures. Served as Editor-in-Chief of quarterly newsletter distributed to 3,000+ alumni, faculty, and friends of college. Developed and maintained Public Information website, and produced annual report and strategic plan. Organized class reunions and alumni events. Managed and budgeted other campus events. Facilitated 2005 annual campaign, which resulted in the highest annual donations received. Education Ph.D. 2018 Kansas State University City , State GPA: GPA: 4.0 Adult & Community Education Master of Arts 2004 Missouri State University City , State GPA: GPA: 3.19 Communication Bachelor of Arts 2002 Missouri Western State University City , State GPA: GPA: 2.69 Communication, Public Relations Emphasis Technical Communication Minor Memberships Alpha Kappa Alpha Sorority, Incorporated Hickman Mills Prevention Coalition (2007 - present) Hickman Mills Educational Foundation (2012 - present) Member, Scholarship Committee, St. Andrew United Methodist Church (2013 - present) Member, PPR Committee, St. Andrew United Methodist Church (2012 - present) South Kansas City Leadership Academy Graduate, 2008 YouthFriends, Mentor (2007 to 2014) Advisory Committee for the 3V's Grant (2005 - 2006) Coordinator, Cox Nursing Encounter Camp (2002 - 2005) YWCA Advocate for Victims of Sexual Assault/Rape (2000 - 2004)

PUBLIC-RELATIONS

ADVENTURE RUN COORDINATOR Career Focus I am a fitness enthusiast and enjoy living a healthy and active lifestyle.  I currently oversee and coordinate many aspects of events in the running community which has made me efficient, a quick problem solver and very attentive to a customers needs or concerns.   Core Qualifications Time Efficient Encouraging  Organized Active  Self-Motivated Energetic Hard worker Goal Oriented Education and Training Bachelor of Arts : Psychology Sociology , May 2013 Arizona State University － City , State , United States GPA: GPA: 2.3 GPA: 3.0 2.3 GPA: 3.0 Minor-Sociology  Interests Being active in the community.  Setting fitness and running oriented goals and achieving them.  I signed up for a full 140.6 Ironman in Arizona in 2014 and successfully completed it in November 2015.  I enjoy running long distances, cycling, hiking, swimming and anything outdoors or that involves being active.  I also enjoy helping others through charity projects, events and fundraising.  Skills Have experience working on multiple different POS systems, Microsoft, Excel and other organization sites used for scheduling.  Also, very experienced with G-Drive and all its applications.   I am a quick and efficient problem solver when hit with an issue whether it being working under a short time frame or scheduling and unexpected issues that arise.   Managing and communicating with others, not only staff members with information but also leading a team on a regular basis.   High and motivating energy when working with others but able to adjust is to an appropriate level. Accomplishments Finishing Ironman Arizona (140.6 Miles)- Not work related but trained roughly 20 hours a week while upholding great performance at work. It required excellent time management skills, relentless drive and motivation from within. Adventure Run Coordinator-Hosted free community monthly runs ranging from 250 to 550 (two different locations), motivated them and marketed the event to increase by 12% over two years with 30% of the participants being brand new. Also, managed and communicated with staff and volunteers details and tasks throughout event. Girls on the Run Coach Fall/Spring of 2013- Leading and teaching young girls life skills through running (30 girls at age of 9-11) Team in Training Captain Spring 2012- Motivating other runners and walkers on the team as they trained and reached their goal of running a marathon, via in person, email and while out running. (12 participants) Work Experience Adventure Run Coordinator January 2014 to Current Company Name － City , State Adventure Run is a free monthly fun run produced and owned by Road Runner Sports.  I am the coordinator for two of them, (the two available in Arizona).  The duties and commitments are at large variety.  As a representative and coordinator for the program, I am in charge of permitting for the event and charity beer garden, some levels of sponsorship and vendors.  Securing local vendors and sponsors as well as locations for post run celebrations.  Along with these responsibilities, I am in charge of setup and tear down.  I am on the mic during the event of about 500 people, manage up to 25 volunteers at a time during the event and effectively schedule them, and communicate details and important facts with the staff.  Other additional responsibilities are promoting the event to the surrounding running and fitness community.  I am required to be time efficient, extremely organized and prepped along with the ability to be flexible and overcome unexpected obstacles such as weather changes, cancellations, people running late and being short staffed all while remaining calm and high energetic.   Grassroots Marketing Representative May 2013 to Current Company Name － City , State As a Grassroots Marketing Representative I have a mixture of duties and responsibilities.  I am the community outlet for both Arizona stores and am in charge of booking group runs, clinics for local teams and packet pick ups for races.  I reach out to local gyms and community vendors, charity partners that could have potential partnerships with Road Runner Sports and figure out the best fit for both parties.  I also am in charge of managing my own schedule and both Arizona's stores event calendars as well as a budget for the store's events.   Cash Wrap October 2011 to May 2013 Company Name － City , State Help customers, new runners and old, find the best items to fit their needs.  Also, make recommendations and answer any questions in regards to the customer's running.  Multitask while checking customers out, answering phone questions and in person.   Operations January 2011 to September 2012 Company Name － City , State Greet and check all members of gym in after opening up the facility alone.  I also answer all incoming calls and either help assist with their concerns and questions or direct them to another associate.  I sign in and ring up guests, make appointments for a variety of services and cancel, and renew memberships.  This requires me to be very successful at multitasking and a leader.  I must always be on time and have a positive upbeat attitude and always am required to think of the customer first.  As it being a company that portrays healthy lifestyles, as an employee of the company are preferred to maintain one as well through physical activity at the facility, thus I am knowledgeable and passionate about it as well.  As well as work 8 hours a week in the childcare with children from the age of 3 months to 12 years old. Front Desk Fitness Attendant April 2006 to January 2011 Company Name － City , State During the Summer Kid's Camp I work as an Advisor where I plan daily team and individual activities, help with lunch process and swim sessions, oversee the children's participation and interact with them.  As a Sports Club team member, I make promotional calls for the member sales department, monitor nursery, and monitor pool.  In July, I work the DSL Swim Championships where I am required to support facility needs for each team; direct spectators to appropriate areas, maintain a clean, safe event site, and answer general questions.  Working with people one-on-one and the general public is second nature in this environment as I consistently address different questions and problems regularly. As an attendant, I work the front desk of the fitness center and monitor member's use of gym.  Other duties include:  Keeping equipment and fitness/ weight room, and towels clean and orderly, assist members with other questions that are frequently asked; make smoothies, work snack bar, conduct sales in sports shop.  

FITNESS

LEASING CONSULTANT Summary Microsoft Office (4 years), Sales (4 years), Quickbooks (4 years), Performance Management (2 years), Accounting (4 years), Market Research (4 years), Marketing Strategy (4 years), Marketing Communications (4 years), Financial Analysis (4 years), Public Relations (4 years) Accomplishments To Whom It May Concern, My name is Vincent Hall, and I hate the "One-Size-Fits-All" approach to business. When marketing doesn't feel like marketing, and people organically connect to your message, you've birthed a movement. Gone are the days of the 1950's where individualism rooted in autonomy allowed one to be labeled as the "lone wolf" and heroically conquer the "Corporate Ladder". Similarly, business entities cannot survive the current globalized, hyper-competitive market through, what I call, "Corporate -Isolationism". A business, whether a start-up or an established titan of industry, must always find relevant ways connect and communicate with its audience. My interest in business started when my friend's step-father told me "The only road to success is the one you build through work and creativity". This statement has birthed a passion and drive to not only understand human behavior in what motivates one to buy, but also the mechanics behind product positioning. What about the product makes it appealing. How can a business increase delivery efficiency. How does a business drive up profit margins while driving down production costs? In conclusion, between my experience in accounting, marketing research, marketing strategy, product positioning, market communication, and public relations has led me to believe two key things. First, individual's desire to buy hinges on the appealing presentation. It has to be palatable to all five senses within 30 seconds or less. Second, the product must serve a customer's need longer than the next fade of products. In other words, the product must withstand a competitor's product in offering versatile utility and adaptability options to every customer. It is my hope that my communication skills along with my experience in marketing, sales, and accounting will assist in your company's profitability in product positioning. Experience 05/2016 to Current Leasing Consultant Company Name － City , State Greet, assist, and screen prospective clients by collecting demographic information via questionnaire. Actively listening to concerns of prospective clients in order to offer consultations in regards to product value, benefits, and functionality. Follow up with prospective clients within 24 hours with a follow-up call, 72 hours with an email summary of visit and request for return visit. Insure all copies of confidential documentation regarding application process such as banking, social security numbers, and government issued ID's are safely secured within applicant's individual file. Screen prospective clients according to established company policy and follow up with client within 24 hours to discuss results. Create and insure all outstanding contracts have captured time sensitive signatures and initials within 48 hours of approval. Market business via social media (facebook, instagram, twitter, flyers to vendors, community rotary mixers, UT/ACC). Record information legibly and with technical accuracy, proofread for spelling, number and typing errors; alphabetize, file, and maintain various financial records for AR/AP. Prepare, reconcile, interpret, and analyze all Preliminary Documentation, A/P, A/R, Liens, Billing, Payroll, Credit Card purchases for Contract Department. Ability to work unilaterally between various departments relating to purchasing, contracts, auditor controller, administration, and human resources. Follow complex verbal and written instructions while interoperating/translating information with people of various educational and socioeconomic backgrounds. 07/2015 to 04/2016 Counselor Company Name － City , State Assist clients in finding medical, housing, nutritional, educational, and career development county and state assistance programs Assisted in demonstrating the benefits of nutritional dieting in regards to psychological and physical health for differing clientele demographics Assisted in developing, establishing, and implementing infrastructure necessary to expand citizenry access to organic food venues within impoverished communities through legislation and subsidized delivery services from local famers Assisted clients with medical enrollment and reenrollment procedures, interpreting medical codes, switch from Medicaid to Public Exchange Proficient in Microsoft Office Word, Excel, Power and Outlook programs Demonstrates knowledge of correct spelling, grammatical structure, and arithmetic Ability to correctly translate all documentation into Spanish. 05/2013 to 07/2015 Finance Consultant Company Name － City , State Established business relationships and presence in local Chamber of Commerce, Rotary, and Lion Club(s) Worked with Small Business Administration Office and commercial lenders to secure loans, credit lines, and investor capital for business owners Bank reconciliation, project cost projection presentations, bonding and insurance requirements for multimillion contracts for city, state and private projects. Oversight of accounts payable via AR/AP preparing expense, trial balances, and budget analysis reports using QuickBooks/Quicken in regards to payroll, vendor sales invoices, collections, company loans/liens, leases, and credit card accounts Interact and prepared with Accountant with RFP documentation (941's, W-2's, W-3, 940's, 1099) to ensure IRS monthly, quarterly, and year-end close out deadlines are met Created project budget proposals for marketing and sales department Monitored new client - established client retention ratios Created best practice memorandums for Marketing and Sales Departments Monitored SEO and SMP conversion ratios for all online marketing vehicles Conducted market surveys to capture clientele purchasing attitudes Created marketing plan based on surveys to construct platforms for price elasticity, brand recognition, and new market product exposure. Education and Training April 2017 Associate : Business - Marketing City , State Business - Marketing December 2014 Associate : Business Administration College of the Se － City , State Business Administration Skills Accountant, accounts payable, AP, A/P, AR, Bank reconciliation, banking, benefits, Billing, budget analysis, budget, Business Administration, contracts, controller, conversion, Credit, clientele, client, clients, delivery, Documentation, email, financial, government, human resources, insurance, listening, marketing plan, Market, Marketing and Sales, access, Excel, Exchange, Microsoft Office, Office, Outlook, Word, online marketing, Payroll, presentations, proposals, purchasing, QuickBooks, Quicken, RFP, sales, SMP, Spanish, surveys, switch, translating, typing, written, year-end Additional Information Kind Regards, Vincent Hall Authorized to work in the US for any employer

CONSULTANT

CUSTOMER CARE REPRESENTATIVE Professional Summary Skills Account reconciliation Exceptional organization Billing and collections expert Invoice and payment transactions Work History Customer Care Representative , 06/2013 to 08/2014 Company Name – City , State Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Addressed and resolved customer product complaints empathetically and professionally Defused volatile customer situations calmly and courteously Gathered and verified all required customer information for tracking purposes Referred unresolved customer grievances to designated departments for further investigation Met or exceeded service and quality standards every review period Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Mastery of customer service management systems and databases Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Managed quality communication, customer support and product representation for each customer Ran reports and supplied data to fulfill customer report requirements Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Developed effective relationships with other departments, including sales, quality assurance, and service, through clear communication Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills. Club Manager , 06/2011 to 03/2013 Company Name – City , State Contributed to the overall success of the franchise through facility tours for potential new members, explaining promotions, and handling customer concerns and issues Recruited, trained, and supervised staff of 12-15 Coordinated daily operations, addressed and resolved customer complaints Overall accountability for sales and cash management through completion of balance sheets and daily deposit reports Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Surpassed revenue goals in four consecutive quarters Verified new memberships, cancellations, and electronic fund transactions Explained membership contracts while signing new members up and working towards upgrading membership agreements Performed weekly inventory responsibilities in order to process supply orders of merchandise, cleaning, and office supplies Maintained facility and equipment for member base of over 8,000 people Maintained a high level of customer service in a professional manner. Customer Service Team Lead , 10/2007 to 06/2010 Company Name – City , State Assisted customers with account inquiries including questions, concerns, or other issues Collected past due debts on delinquent accounts Set up new customer accounts, including explaining, selling, and bundling services, while entering customer information and scheduling product installation Relayed specific account information to each customer in a courteous and professional manner while maintaining account security and confidentiality Worked to retain customers looking to disconnect or downgrade services Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs Managed and monitored the daily activities of an average of 18 customer service representatives Routinely prepared evaluations to identify problems and areas for improvement Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase employee and customer satisfaction Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department Generated employee tracking reports each week with regard to hours and benefits Formulated and enforced company policies, procedures and quality assurance measures while training staff on how to improve customer interactions Addressed inquiries from management regarding new-hire activity and ongoing employee relation issues Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met Defused volatile customer situations calmly and courteously Mastery of customer service management systems and databases Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Resolved service, pricing and technical problems for customers by asking clear and specific questions Prepared reports and communication for senior management and clients Managed high call volume with tact and professionalism Initiated operations improvements to improve overall call center productivity Provided incentive to increase productivity by offering employees awards for best customer service Oversaw call center employees to ensure customer satisfaction goals were consistently met Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates Acted professionally and patiently when addressing negative customer feedback Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly Developed all process controls and metrics for daily management of the Call Center Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information Greeted customers entering the store to ascertain what each customer wanted or needed Described product to customers and accurately explained details and care of merchandise Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone Communicated with vendors regarding back order availability, future inventory and special orders Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue Provided an elevated customer experience to generate a loyal clientele Implemented marketing strategies which resulted in [number]% growth of customer base Recommended, selected and helped locate and obtain out-of-stock product based on customer requests Answered product questions with up-to-date knowledge of sales and store promotions Effectively communicated with and supported sales, marketing and administrative teams on a daily basis Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation Handled daily heavy flow of paperwork and cooperated with Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Recipient of multiple positive reviews acknowledging dedication to excellent customer service Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Education Associate of Applied Business Administration : Human Resources, Management Studies, Payroll Records, Accounting, and Business Law , 6 2007 Trumbull Business College - City , State Human Resources, Management Studies, Payroll Records, Accounting, and Business Law Skills account management, administrative, balance sheets, benefits, Call Center, cash management, closing, contracts, credit, clientele, clients, customer satisfaction, excellent customer service, Customer Service, customer support, databases, e-mail, senior management, fashion, fast, fax, inventory, leadership skills, ledger, managing, marketing strategies, marketing, office, window, payroll, performance reviews, policies, pricing, process improvement, processes, quality, quality assurance, selling, sales, scheduling, seminars, staffing, telephone, phone, upgrading

FITNESS

INFORMATION TECHNOLOGY MANAGER Summary Experienced Information Technology Manager committed to maintaining innovative technical skills and up-to-date industry knowledge. My excellent problem solving skills, diagnostic ability and communication skills are assets that allow me to excel and adapt to virtually any situation. Experience Company Name City , State Information Technology Manager 01/2007 to Current Responsible for maintaining budget and implementing all new technologies within the firm. Integral part of technology team responsible for implementing and migrating Accounting and Billing system upgrade Managed firewall, network monitoring and server monitoring both on- and off-site. Recommended architectural improvements, design solutions and integration solutions. Trained members of IT team regarding network security and troubleshooting of data circuits. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Managed Migration from Exchange 2003 to Exchange 2010 Manged Migration from Windows XP and Office 2003 to Windows 7 and Office 2010 Managed and deployed Office 2010 to Office 2013 upgrade Managed migration from Physical Servers to VMWare ESXi Virtual Server environment Responsible for managing all IT related vendor and telecommunication contracts Manage all IT Vendor relationships Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Company Name City , State Technical Project Lead 11/2005 to 01/2007 Responsible for Maintaining Client relationships and Technical Integrity of the Infrastructure Responsible for Managing Engineers assigned to Client projects, Including time management, time approval and resource scheduling Successfully migrated a Novell 6.0 Cluster with Groupwise to a Novell 6.5 Cluster Responsible for ensuring timely completion of projects Responsible for Managing IT Department at specific client sites,including Helpdesk management. Company Name City , State Systems Engineer 01/2004 to 11/2005 Install, Support and maintain Novell, Windows NT 4.0, Windows 2000,Windows 2003 servers. Maintain and Patch over 800 servers in the current environment. Manage implementation of new infrastructure from the Server Side, and co-ordinate with various teams to ensure deadlines are met. Assisted in stabilizing Novell Groupwise 6.5 installation. Implemented and maintained a SQL Cluster in a Microsoft 2003 Server environment. Company Name City , State Network Analyst 10/2001 to 10/2003 Managed and supported Novell 4.x and 5.x Servers, Windows NT 4.0 and Windows 2000 Servers, Citrix. MetaFrame XPa, GroupWise 5.x. Second level support for all PC and Network related issues. Company Name City , State Night Desk Supervisor 07/2000 to 04/2001 Supervise two additional employees and responsible for all issue escalations and follow up. Manage all projects and ensure on-time completion. Manage client relationships. Company Name City , State Senior Network Engineer 08/1999 to 07/2000 Responsible for all LAN/WAN Infrastructure. Evaluate, purchase, implement and maintain all Novell and Windows NT Servers. Manage Cisco Switches and Routers and all WAN T1 Connections. Company Name City , State Network Analyst 04/1997 to 06/1999 Support 130+ Novell Servers and NDS Directory Structure. Responsible for upgrading and maintaining. servers as well as all workstation clients. Company Name City , State Network Support Specialist 11/1993 to 04/1997 Responsible for All Software, hardware, Network, phone system and voicemail installation and support. Planned move of company to include all Network and electrical wiring as well as Phone system. move/upgrade. Company Name City , State Service Manager 09/1988 to 11/1993 Install and maintain all customer systems, network installations and rollouts of all new computer systesm. Supervised 3 additionaltechnicians. Education Associate of Science : Business Administration 1996 McHenry County College , City , State Business Administration Interests Algonquin Argonauts Football Board of Directors, Secretary Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Additional Information AFFILIATIONS Algonquin Argonauts Football Board of Directors, Secretary Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Skills Accounting, backup, Billing system, budget, Citrix MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 and Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN

INFORMATION-TECHNOLOGY

PRE-PRESS GRAPHIC DESIGNER Summary Creative, hardworking designer seeking a full-time desktop job, educated as a graphic artist, past experience in business world as a desktop publisher laying out designs for printed mail and advertisements, in local government designing new websites with graphics for different agencies within the system, and later for the same government printing and reproduction center creating documents to be printed off a press or copiers. Skills Adobe InDesign, Photoshop, Illustrator, and Acrobat Professional Strongly familiar with Microsoft Word, Excel, PowerPoint, and Publisher / also QuarkXPress Basic knowledge of web development with Adobe Dreamweaver, HTML, WordPress Able to perform graphic design and administrative functions Able to work as a team player and independently Experienced using phone, fax, email, copiers and printers Provides excellent customer service (in-person, by phone, email, or interoffice mail) Prioritizes and calmly handles multiple projects and requests Listens to directions, takes notes for later reference, follows procedures Knowledge of design setup on computer for jobs to be printed by outside vender or in-office copiers Experience 01/2008 to Current Pre-Press Graphic Designer Company Name － City , State Create new designs for variety of items like manuals, newsletters, and posters. Use templates for updated documents like envelopes, letterheads, and business cards. Proof jobs for initial and final customer approval. Manufactures a high-quality PDF file digitally for proofing, photocopying and offset printing. Performs file backup and organizes system for easy recovery. Maintains and monitors supply inventory and orders items when needed. Operates photocopying equipment, includes sending approved documents to printer. Assists in the bindery department, using the folder and manual paper cutter for small jobs. Also can use bindery equipment, like the fastback and GBC binding of spines. Mounts and laminates to foam boards, manually trims to size. Ensures timely submission of files to production. 04/2000 to 01/2008 Web Designer Company Name － City , State Created new sites and made updates to current sites; created graphics to use on web pages; scanned documents and converted digital files for links on sites; maintained updates and corrections on sites; answered email and phone call requests from departments about site changes; proofed pages with emails before sending live to internet. 06/1998 to 02/2000 Desktop Publisher Company Name － City , State Performed set-up and conversion of documents from Mac to PC then to UNIX systems; used QuarkXPress on Mac for the set-up of many jobs; sent to network to be used by programmers for "targeted" direct mail printouts; trained new team staff members; helped with clean-up when company shut down. 06/1997 to 03/2000 Graphic Designer Company Name － City , State Temporary office jobs using Macintosh computers to design files to be printed for various companies like:. Alltel Publishing. Cleveland School District. HKM Marketing Communications. Nationwide Advertising. Education and Training May 1997 Bachelor of Fine Arts Alfred University － City , State Work History Company Name Skills administrative functions, Acrobat, Adobe Dreamweaver, Photoshop, Advertising, backup, Basic, business cards, conversion, excellent customer service, direct mail, email, fax, graphic design, graphics, HTML, Illustrator, Adobe InDesign, Mac, Macintosh computers, Marketing Communications, Excel, mail, office, PowerPoint, Publisher, Microsoft Word, monitors, network, newsletters, takes notes, PDF, copiers, posters, printer, printers, proofing, quality, QuarkXPress, supply inventory, team player, phone, UNIX, web development, web pages

DESIGNER

ADJUNCT FACULTY, ZANVYL KREIGER SCHOOL OF ARTS AND SCIENCES, ADVANCED ACADEMIC PROGRAMS Profile Experienced Field Application Scientist with a unique balance of comprehensive, academic, wet-bench experience across all research sectors, a strategic understanding of scientific business including field marketing and technical sales, along with an ability to work alongside dynamic, intelligent teammates to close business for the team. Areas of Expertise Time and Territory Management  Molecular Biology Techniques  Assay Design/Development Presentation Skills DNA/RNA Sequencing PCR Cell Biology/Tissue Culture Data Analysis/Software  Product Specialist/FAS Experience February 2013 to December 2015 Company Name City , State Adjunct Faculty, Zanvyl Kreiger School of Arts and Sciences, Advanced Academic Programs Co-Designed and Lectured for 12-14 graduate students attending the High Throughput Screening (HTS) and Automation Lab Course Designed and executed 7 labs across the spectrum of detection chemistries commonly used in HTS labs throughout the semester Provided lectures on the complex physical chemistry principles of all reagents used in the HTS labs Helped educate graduate students on the unique techniques used in an HTS lab as well as the unique instrumentation, software analysis and experimental designs used in these settings Created quizzes, exams and a final comprehensive exam required for grading purposes as. November 2005 to Current Company Name City , State Senior Field Application Scientist/Product Specialist Member of a regional sales team in our Discovery and Analytical Solutions division of PerkinElmer that includes 3 account managers across PA, DE, MD,DC, VA, NC and SC Provide pre-sales and post-sales application support that will generate expected revenues in 2016 of $5.6 Million in the territory. Facilitate relational sales through field support in diverse scientific sectors including: Pharmaceutical, Industrial/Biotech, Government, Military, Academic and Pre-Clinical Labs Initiate scientific discussions to introduce and simplify PerkinElmer's high throughput screening reagents, consumables, multi-modal fluorescent plate readers and analysis software for complex small molecule, large molecule, basic biology and liquid-handling-aided, assay development projects Interact with users of PerkinElmer's detection chemistries to disseminate technical education to our researcher community through various platforms such as live seminars, webinars, conference calls and individual protocol reviews. Collaborate with scientists on the bench for comprehensive, proof-of-concept, wet lab demonstrations of our Alpha, LANCE, DELFIA and Luminescence chemistries in 96, 384 or 1536 well plates in our multimodal plate readers Advise users on the proper experimental (assay) design, provide valuable expertise in constructing matrices for assay development, help construct efficient protocol workflows and assist with rational data analysis for conclusive results or necessary troubleshooting next steps Design and execute offsite, internal, applications and instrument trainings for Sales Specialist as well as FAS Gather and organize customer feedback from the field for distribution among the appropriate internal organizations such as Field Marketing, Strategic Marketing, R & D, Reagent Manufacturing and Instrument Manufacturing Acted on specific customer feedback and applied my background in molecular biology, virology, cell biology and immunology to work with R & D internally to troubleshoot a field issue, design an assay or push a commercial kit idea to provide users with more relevant reagent solutions based on our detection chemistries. February 2000 to November 2005 Company Name City , State PCR/SDS/Genomic Assays/SPS Technical Application Specialist Provide technical recommendations on applicable Applied Biosystems product lines to internal and external customers through several different formats, telephone, email, voice-mail, or in person Act as a liaison between the product group, sales, service and our customers to add value to our offerings through pre-sales, post-sales, service calls and internal interactions Maintain leadership role in managing and communicating Sample Preparation Systems information to our TAS group Conduct training seminars on Sample Preparation Systems (SPS), PCR, SDS and Real Time instrumentation, chemistry and theory for education of the entire AB Support Organization, Sales and external customers Contribute concise sales trainings/support, small staff trainings, and internal colleague interactions to preserve the continuity of the AB message across the organization Create and edit support documentation, FAQs, tutorials and instructions as help for customers using AB products, resources and theories Train new hires, with critical introductory information, necessary for the knowledge base of a strong TAS. Help to update colleagues with new product or theoretical information as we constantly expand our knowledge base Other Responsibilities: Lab Monitor (trainings/Demos), Lab Safety Officer, Administrative duties for TAS group. August 1995 to February 2000 Company Name City , State Biologist Constructed a full-length consensus clone of GB Virus B (GBV-B), an animal virus genetically and clinically related to the human Hepatitis C Virus Used nested RT-PCR to obtain viral cDNA from a serum pool chosen as the GBV-B cloning source. Discovered novel sequence at the 3' end of the GBV-B genome by a combination of 5' RACE and RNA-ligase mediated RNA circularization PCR methods and proved that it was critical for infection. Evaluated viral titers in vivo by nested RT-PCR (5). Constructed an infectious GBV- B clone, pGBB. Contributed analyzed RT-PCR data to support the current argument that HGV (or GBV-C) was not a hepatitis virus with clinically relevant disease. Discovered valuable information about the viability of GB Virus A (GBV-A) and GB Virus B (GBV-B), monkey viruses, to serve as surrogate models for studying their relationship to HCV. Performed computer analysis on RNA structures (in-house software) and DNA sequences, using GCG Wisconsin Package, (analysis software), for determining the 5' and 3' ends of the GBV-B genome. Created written guidelines for standard laboratory procedures in a Clean Room environment. Trained experienced technical personnel to use standard appropriate molecular protocols for contamination control and safety. Developed professional relationships with internal and external vendors for cost effective procurement of critical supplies and perishable reagents. July 1992 to August 1995 Company Name City , State Research Assistant II Assembled HIV retroviral vectors for using common cloning methodologies. Transfected cloned HIV DNA into mammalian cell lines testing HIV gene expression Tested RNA transcription and DNA integration by Northern blot and Southern blot. Applied cell culture techniques to maintain and prepare cell lines for viral studies. Analyzed specific transfected cell lines for syncytium formation as a marker of in vitro HIV infection Performed DNA sequence data analysis using an ABI 373 A automated sequencer Synthesized the necessary primers using the oligonucleotide synthesizer ABI 394 Analyzed data using DNA sequence analysis software as well as Sequencer software Contributed molecular biology assistance to scientists studying HIV and SIV infection. March 1989 to July 1992 Company Name City , State Process Development Associate Performed microbiological screening to elucidate proteins with commercial value. Conducted chemiluminescent, spectrophotometric assays for protease activity to evaluate novel proteins for further processing. Conducted checks for bacterial pH, aeration, glucose levels, and enzyme production Operated 10-1000 L fermenters for production of marketable biologicals. Performed DNA sequencing analysis, gas chromatography, protein column chromatography, protein precipitation and enzyme assays as quality controls for biologicals produced in pilot scale. Education 2002 Johns Hopkins University City , State Biotechnology Biotechnology 1988 East Carolina University City , State Bachelor of Science : Biotechnology Biotechnology Interests 30 years of youth sports service including: Co-Director of K-2 league, Coaching (ages K- 8) Basketball, Baseball, Football Tee-Ball and Soccer *Elected to Mother Seton Parish Council (June 2003) *Appointed to St. Paul's Parish Council (June 2012) *2nd Degree Member of Knights of Columbus *Board Member of St. Ann's CYO Affiliations Member: SLAS (Society for Lab Automation and Screening) Member: LRIG (Laboratory Robotics Interest Group) Additional Information Community Service (Washington Metropolitan Area): 17 years of youth sports service including: Co-Director of K-2 league, Coaching (ages K- 8) Basketball, Baseball, Tee-Ball and Soccer Elected to Mother Seton Parish Council (June 2003) 2nd Degree Member of Knights of Columbus Board Member of St. Ann's CYO Skills Virology, molecular biology, cell culture techniques, chemistry, data analysis, DNA sequencing, scientific writing, molecular biology techniques, Real Time PCR, RT-PCR,  sample preparation, assay design, assay development,  assay troubleshooting, scientific presentations, seminars, strategic marketing, leadership, sales, time and territory management

ARTS

SALES ASSOCIATE ABIGAIL FULTON Accomplishments Demonstrated strong communication skills through extensive work with a diverse population; President of academic and extracurricular organizations, preparing and overseeing the coordination of events, Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program. Demonstrated strong communication skills through extensive work with a diverse population  President of academic and extracurricular organizations, preparing and overseeing the coordination of events,  Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program. Professional Summary Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships. Motivated customer service specialist with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams. Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships. Motivated customer service enthusiast with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams. Skills Relationship selling Quick learner Resolution-oriented Reliable and dependable Cheerful and energetic Dedicated team player Hard work ethic Strong communication skills Creative problem solver Strong client relations Quick learner Self-motivated Strong verbal communication Conflict resolution Client assessment and analysis Extremely organized Team leadership Exceptional communication skills Creative problem solver Strong client relations Quick learner Conflict resolution Client assessment and analysis Team leadership Exceptional communication skills Self-motivated Strong verbal communication Work History 08/2016 to 12/2016 Sales Associate Company Name – City , State Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Kept work areas clean and neat at all times. Provided repeat customers with exceptional care and attention. Prioritized and accomplished wide range of tasks each shift. Worked collaboratively in team environment. Responded to customer concerns with friendly and knowledgeable service. Educated customers about the brand to incite excitement about the company's mission and values. Followed up with multiple customers each week to verify that they were satisfied with purchases. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. 08/2016 to 12/2016 Sales Associate Company Name – City , State Performed all duties related to retail sales including; Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Kept work areas clean and neat at all times. Maintained positive customer relations in a sales environment by; Providing repeat customers with exceptional care and attention. Prioritizing and accomplished wide range of tasks each shift. Working collaboratively in team environment. Responding to customer concerns with friendly and knowledgeable service. Educating customers about the brand to incite excitement about the company's mission and values. Following up with multiple customers each week to verify that they were satisfied with purchases. Cultivating a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. 03/2015 to Current Swim Instructor Company Name – City , State Cultivated positive relationships with children and adults by interacting with them during one on one and group sessions.  Developed safe and effective exercise programs for swimmers with specific, individual needs.  03/2015 to Current Swim Instructor Company Name – City , State to head the start up of a Swim Lesson program for children and adults. Worked with children. from age 2 to mature adults, developing professional and personal relationships. 04/2014 to 08/2016 Waiter Company Name – City , State Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide. the highest level of service to customers. Maintained friendly and professional customer interactions. Shared product. knowledge with customers while making personal recommendations. 04/2014 to Current Waiter Company Name – City , State Planned and coordinated staff to attend and cater parties. Interviewed and hired new staff members Organized and created a working regiment for staff members to follow.  Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts. 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the club to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all club initiatives and promotions to customers to generate return business. Set up and explained new membership contracts 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts. Education GED : San Francisco State - City , State BUSINESS MARKETING Business, Communications and Organizational Psychology BACHELORS DEGREE : BUSINESS MARKETING Business, Communications and Organizational Psychology San Francisco State - City , State BUSINESS MARKETING Business, Communications and Organizational Psychology Coursework in Marketing and Advertising, Business Development training : 2018 Communications : Relationship psychology, Interpersonal communication American River College - City , State Coursework in communications, contract law and environmental and geographical sciences.  Elected Captain of 2017 Women's water polo team Elected Captain of 2018 Women's swim team 2018 Communications : Communications American River College - City , State Coursework in communications, contract law and environmental and geographical sciences.  Elected Captain of 2017 Women's water polo team Elected Captain of 2018 Women's swim team Skills Advertising, Business Development, Strong communication skills, dependable, Marketing, Quick learner, sales, active team player Outside Activities Proficient at time management as I juggle a full academic course-load and maintain my position as an all american athlete.

SALES

SENIOR ADVISOR AND NATIONAL FUNDRAISING DIRECTOR Professional Summary I am an agile and hungry project manager with nearly five years of experience leading cross-functional teams in the political campaign world. In that time, I have managed concurrent projects at various stages of development, designed and oversaw the maintenance of project plans, and leveraged qualitative and quantitative data insights to inform decision making. My experience embedding on a new campaign every few months has made me an expert at drinking from the fire hose. At my heart, I am a people person and problem solver who loves to operate in ambiguous roles and will run through walls to deliver. Skills Excel and Google Sheets Familiarity with multiple CRM Databases Budgets Budget Business Development Business strategy CRM Databases Direct mail Fundraising Legal Litigation Marketing Marketing and Communications Excel Money Organizational Problem Solver Project Management Sales Spanish Spanish Language Strategy Website Workflow Work History Senior Advisor and National Fundraising Director , 09/2020 to 12/2020 City , State Created project plan to implement a new business strategy and organizational structure to optimize workflow, leading team to raise $2.25MM in two months, the largest congressional raise in the country over that period. Led 14-person staff composed of digital marketing, data, communications, and sales teams to surpass engagement and fundraising KPIs. Managed $4.25MM budget and all fundraising-related projects including launching a mobile-compatible website, and an activist-targeted digital marketing campaign that increased engagement across all digital channels by 43%. Campaign and Fundraising Special Projects Advisor , 01/2020 to 08/2020 Company Name – City Developed budgets, timelines, deliverables, and KPIs for a portfolio of 8 congressional campaigns throughout the Midwest, leading each campaign to increase money raised by at least 100%. Collaborated with heads of event, operations, and fundraising departments to flawlessly execute over 100 appearances from former presidents and high- profile celebrities. Campaign Chief of Staff and Fundraising Director , 03/2019 to 12/2019 City Built and oversaw a $4MM budget and all campaign projects ranging from external communications and fundraising strategies to lawn sign placement. Advised the Congressman on all political decisions and developments involving his re-election efforts. Fundraising Director , 11/2018 to 02/2019 Company Name – City , State Led team composed of digital marketing, direct mail, and polling consultants to implement a fundraising strategy that raised $1.4MM, more than any other campaign in NYC over the same time period. Fundraising Director , 06/2018 to 11/2018 City , State Deputy Fundraising Director , 12/2017 to 05/2018 City , State Office of House Minority Leader Steny Hoyer , 08/2017 to 12/2017 Litigation Legal Assistant , 07/2016 to 08/2017 Company Name – City , State Voted best legal assistant in the litigation department. Legislative Intern City Education Bachelor of Arts : US History Emory University - City , State summa cum laude Certificate in Gender and Sexuality Diversity and Inclusion in the Workplace Four-week course offered by University of Pittsburgh Certificate in Spanish Language and Universidad De Salamanca - City Work History Senior Advisor and National Fundraising Director , 09/2020 to 12/2020 City , State Created project plan to implement a new business strategy and organizational structure to optimize workflow, leading team to raise $2.25MM in two months, the largest congressional raise in the country over that period. Led 14-person staff composed of digital marketing, data, communications, and sales teams to surpass engagement and fundraising KPIs. Managed $4.25MM budget and all fundraising-related projects including launching a mobile-compatible website, and an activist-targeted digital marketing campaign that increased engagement across all digital channels by 43%. Campaign and Fundraising Special Projects Advisor , 01/2020 to 08/2020 Company Name – City Developed budgets, timelines, deliverables, and KPIs for a portfolio of 8 congressional campaigns throughout the Midwest, leading each campaign to increase money raised by at least 100%. Collaborated with heads of event, operations, and fundraising departments to flawlessly execute over 100 appearances from former presidents and high- profile celebrities. Campaign Chief of Staff and Fundraising Director , 03/2019 to 12/2019 City Built and oversaw a $4MM budget and all campaign projects ranging from external communications and fundraising strategies to lawn sign placement. Advised the Congressman on all political decisions and developments involving his re-election efforts. Fundraising Director , 11/2018 to 02/2019 Company Name – City , State Led team composed of digital marketing, direct mail, and polling consultants to implement a fundraising strategy that raised $1.4MM, more than any other campaign in NYC over the same time period. Fundraising Director , 06/2018 to 11/2018 City , State Deputy Fundraising Director , 12/2017 to 05/2018 City , State Legislative Intern , City Office of House Minority Leader Steny Hoyer , 08/2017 to 12/2017 Litigation Legal Assistant , 07/2016 to 08/2017 Company Name – City , State Voted best legal assistant in the litigation department. Languages Conversational in Spanish Skills Excel and Google Sheets FFamiliarity with multiple CRM Databases, Budgets, budget, Business Development, business strategy, CRM, databases, direct mail, fundraising, legal, litigation, marketing, Marketing and Communications, Excel, money, Organizational, Problem Solver, Project Management, sales, Spanish, Spanish Language, Strategy, website, workflow

ADVOCATE

INTERNATIONAL CODE COUNCIL (ICC) SPECIAL INSPECTOR AND CONSTRUCTION MATERIALS TECHNICIAN (CMT) Objective My objective is to obtain and secure a meaningful position integrating my skills with the expertise of my co-workers, resulting in a successful service provided to the client. Additionally, I am eager to gain knowledge through my own hard work and the tutelage of my superiors to earn advancement within the organization. Skills Proficient in Microsoft Windows, Word, Excel. General knowledge of GAAP that continues to grow through hard work. 14 years progressively advancing experience in civil construction materials testing and inspection. Constant communication with contractors, craft, and co-workers in collaborative effort to complete task at hand. Natural leader who is team oriented with strong desire succeed in accounting field.  Able to communicate effectively both verbally and in writing to clients, co-workers, and superiors. Productive worker in fast-paced, time-sensitive environment, while remaining within budget. Courteous team member who works with high levels of integrity and professionalism. Experience International Code Council (ICC) Special Inspector and Construction Materials Technician (CMT) 03/2015 to Current Company Name City , State ICC Special Inspector Reinforced Concrete Rebar and concrete placement inspections, and epoxy anchor bolt inspections. Concrete, Soils, and Asphalt Field Testing Technician.  ICC Special Inspector and CMT Technician 11/2014 to 03/2015 Company Name City , State ICC Special Inspector Reinforced Concrete Rebar and concrete placement inspections. Concrete, and Soils Field Testing Technician.  Gradations, proctors, moisture content, -200 wash. Input data in computer programs and present final results to clients in timely, cost-effective professional manner. ICC Special Inspector and CMT Technician 05/2014 to 11/2014 Company Name City , State ICC Special Inspector Reinforced Concrete Rebar and concrete placement inspections, and epoxy anchor bolt inspections. Concrete, Soils, and Asphalt Field Testing Technician.  Construction Materials Testing Lab Manager/Lead Technician 06/2010 to 11/2013 Company Name City , State Rebar and concrete placement inspections, and epoxy anchor bolt inspections. Estimating potential job costs for proposals. Concrete, Soils, and Asphalt Field Testing Technician  Grout cubes and prisms, intermediate experience in Masonry. Lab Testing Technician-Gradations, proctors, moisture content, -200 wash, specific gravity/absorption, concrete/grout breaks, sand equivalent, percent fracture. Input data in computer programs and present final results to clients in timely, cost-effective professional manner. Quality Control Inspector Level II 10/2007 to 01/2009 Company Name City , State URS-Washington Division - Eunice, NM-National Enrichment Facility QCI qualified in civil soils II, civil concrete II, receipt inspection II and coatings II. Verify field operations to ensure compliance with specifications, plans, procedures, ASTMs, 10 CFR Part 50 Appendix B and ASME standard NQA-1. Perform QC inspections on the batch plant, concrete, grout, and backfill operations. Receipt inspection of concrete constituents as batch plant inspector. CMT Technician II 03/2007 to 10/2007 Company Name City , State Hanford Nuclear Reservation-Vitrification Plant RPP-WTP. Concrete, Soils, and Lab Materials Testing Technician Level II. Cross-reference job site specifications and plans, ASTMs, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 and ASME NQA-1 job site. Sand-cones, Kelly ball drop, flow test, cast cylinders for CLSM. Grout flow, cast cubes and prisms. Non-Permanent Transportation Technician II 03/2006 to 12/2006 Company Name City , State WSDOT-SCR - Union Gap, WA -Various projects Transportation Technician II (non-permanent) Concrete, Soils, and Asphalt Field Testing Technician. Read and interpret plans while cross-referencing with state specifications and construction manual. Layout including staking/marking various offsets, signing, monuments, and planned work for contractor to complete. I have inspected the following operations: grinding, rumble strip, replace/install RPM's, mechanical and hand scaling, drilling and grouting of rock/anchor bolts, backfill, striping, guide posts, install/move jersey barrier, curbing, aggregate weigh station, rock crushing plant, ticket taking on paver for quantities and yield both short and long, and hydro-demolition. Concrete/Soils Lead Materials Testing Technician 04/2003 to 11/2005 Company Name City , State Hanford Nuclear Reservation-Vitrification Plant RPP-WTP. Cross-reference job site specifications and plans, ASTM's, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 Appendix B and ASME NQA-1 job site. In charge of complying with testing frequencies to meet construction plans and specifications. Manage man power to cover the field and lab testing operations. Review all technicians' reports to ensure accuracy. Concrete, Soils, and Lab Materials Testing Technician Level II. Education High School Diploma : College Preparation 1999 Eisenhower High School City , State , USA National Honors Society- GPA:  3.6/4.0. Academic Athlete Award, and Captain of Football Team. Future Business Leaders of America. Industrial Technology 2002 Western Washington University City , State , USA 98 credits earned. Associate of Arts : Pre-Business 2015 Yakima Valley Community College City , State , USA GPA: 3.7/4.0, President's list, spring 2015. Bachelor of Science : Accounting 2017 Central Washington University City , State , USA CWU Junior status- GPA: 3.0/4.0, with 156 total credits earned. Accounting Major-Cyber Security Minor, Working toward CPA. Courses include:  Financial and Managerial Accounting, Intermediate Accounting I, Cost Accounting, Microsoft Excel I, Windows 10, Administrative Management, and Business Communications. Certifications ICC Special Inspector- Reinforced Concrete. American Concrete Institute (ACI) Field Testing Technician Level 1. Nuclear Densometer Safety Handler.

CONSTRUCTION

OPERATIONS MANAGER Skills Human Resources (4 years), Microsoft Office (6 years), Community Outreach (3 years), Community Relations (1 year), Sales (7 years), Strategic Planning (2 years) Experience 07/2016 to 12/2016 Operations Manager Company Name － City , State Established operational objectives and work plans and delegated assignments to all employees, developed new process for employee evaluation which resulted in marked performance improvements, supported Chief Operating Officer with daily operational functions. 08/2016 to Current Operations Manager Company Name － City , State Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Recognized as top sales generator, increasing sales level by 70% in 2016  Consistently met and exceeded department expectations for productivity and accuracy levels. Maintained sales record of 20% 6 months in a row. 06/2015 to 12/2015 Administrator Company Name － City , State Directed marketing initiatives, forecasted needs and adjusted future plans, created professional business presentations, maintained detailed administrative and procedural processes to improve accuracy and efficiency, filed insurance, coordinated meetings with other department managers and served as main liaison between. Education and Training 2016 Bachelor of Science : Sports Management George Mason University － City , State Sports Management Interests John Wall- Coach of the Camp June 2016 I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp Skills administrative, bank reconciliations, business presentations, cash flow, Community Relations, Human Resources, insurance, leadership skills, marketing, meetings, Microsoft Office, PR, processes, product development, quality, Sales, Strategic Planning Additional Information Goal-oriented and energetic I am talented at motivating co-workers as well as myself. I have an educational and professional background in sports management and sports communication. Willing to relocate to: Richmond, VA - Henrico - Glen Allen, VA Authorized to work in the US for any employer AWARDS John Wall- Coach of the Camp June 2016 I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp

FITNESS

DIRECTOR OF BUSINESS DEVELOPMENT Summary Healthcare Sales Professional with over 6 years of experience as a successful Director of Sales. Sales experience includes hospice / home health management, durable medical equipment (DME), and pharmaceuticals. Awarded for being the top performer for five consecutive years. Recognized for growth development and delivering bottom-line results. Specialized in connecting with clients and customers. Develop loyalty and referrals by utilizing consultative sales, identifying customer needs through active listening, education, and consistent follow-through. Experienced in developing strong and detailed sales and marketing plans to support corporate goals and objectives. Update and execute the sales and marketing plan daily, weekly and monthly to obtain corporate goals and objectives. Strong communication skills as a team member, presenter, and trainer. Skillful and effective in communicating and interacting with associates, professionals and key decision makers. Experience Director of Business Development 02/2015 to 09/2015 Company Name Director of Sales Director of Sales for the business line of Homecare and Hospice Implement sales and marketing plans for the Plains Region. Meet and exceed the company's overall business plan, census goals and financial objectives. This role is responsible for management and leadership of Client Relations Executives in the field and Care Transition Nurses in the hospital system. Developed and implemented sales and marketing plans for all company products/service offerings, consistent with market analysis, reflecting referral source targets. Develops and provides sales training. Understanding of Medicare regulations for Homecare and Hospice. Responsible for setting goals based on market analysis and company overall goals. This position was dissolved due to company cuts. Director of Sales / Area Sales Manager 01/2012 to 03/2014 Company Name City , State Working in the healthcare industry of Hospice and Home Health in the Dallas Texas and Western Iowa locations. Responsibilities included redeveloping a team of healthcare professionals to promote the company. Increase sales and revenue through territory development by training and education to customers. Communicate directly to vice President of company about the sales teams strengths and weakness along with new business opportunities. Director of business development. Develop plan to rebuild agency to meet budget by collaborating with referral sources and clinical team. Maintain and develop growth by working with Nursing Facilities, Medical Clinics and Hospitals. Communicate clearly what our program is to all referral sources. Managed sales in Dallas Texas region and Iowa. Senior Provider Relations Manager 02/2003 to 12/2012 Company Name City , State Successfully rebranded the company despite stringent budget, building agency from eight patients to 130 patients as one of top five Provider Relations Managers. Ranked #1 Senior Provider Relations Manager in the nation in 2005 and 20011; being groomed for Regional Sales Director. Top performer in Region 6 (Nebraska, Iowa, and South Dakota) for past five years, while maintaining growth in Eastern and Central Nebraska by personally servicing territory of 18 counties in Nebraska. Build rapport with key referral sources, coordinating with approximately 65 medical directors, nurses, CNAs, medical records clerks, social workers, and bereavement counselors, providing training, issue resolution, and follow-up support while remaining within budget. Develop, plan, and present CEU in-service trainings through Iowa Western University to all referral sources, educating people about death, dying, hospice benefits and end-of-life care both in person and through webinars. Manage and coach team of about 10 salespeople, providing marketing and strategic sales tools. Responded to market need by building marketing tool that became company's main brochure. Establish annual, monthly, weekly, and daily goals, keeping daily log of business sources, contacts, and leads, consistently following up with hand-written thank-you notes and calls. Address problems, resolutions, wins, and marketing tips with weekly conference calls for region; report sales numbers both daily and weekly. Senior Account Executive 01/1997 to 09/2002 Company Name City , State Achieved #1 ranking Salesperson in Southern California Region within five months and maintained that for 3 years. Developed managed care contracts throughout California. Education Bachelor of Science : Political Science California State University of Bakersfield State Political Science Professional Affiliations Nebraska Alzheimer's Association American Parkinson's disease Association Creighton University Medical Center American Quarter Horse Association American Cancer Association End of Life Community for Nebraska Nebraska Hospice and Palliative Care Association American Red Cross Nebraska American Heart Association American Horse Show Association Skills agency, benefits, brochure, budget, business development, business plan, coach, contracts, Client Relations, financial, Home Health, Homecare, Hospice, leadership, notes, Director, market analysis, marketing plans, marketing, market, Nursing, rapport, Sales, sales training, strategic, written

BUSINESS-DEVELOPMENT

HUMAN RESOURCES MANAGER Summary To continue my professional Human Resource career in a position of leadership focused on creative people strategies and that improve employee engagement, drive business initiatives and focuses on overall operating performance and achieving strategic results. BUSINESS ACUMEN / FISCAL MANAGEMENT Knowledgeable of federal & state labor & employment law. Efficient effective project management skills. Ability to deliver results with a sense of urgency. Ability to analyze and interpret Profit & Loss statements. Effective manager of expense and budget goals. Microsoft Office including: Word, Excel and PowerPoint Accomplishments Effective leader and change agent. Member of Sr. Leadership team. Responsible for providing advice and council to Sr. Leadership and management regarding policy, law and any decisions that affect the workforce. Responsible for directing and motivating team of HR professionals to influence operations to exceed business expectations and goals. Accountable for driving performance initiatives and goals, developing and driving employee engagement programs. Proficient adviser to associates and management on HR policies and practices; state and federal labor laws. Advise management regarding associate relations concerns; conduct disciplinary and grievance hearings, ensure enforcement of EEOC, OFCCP and DPL guidelines. Active in maintaining an employer of choice work environment that renders third party representation obsolete. Experience Human Resources Manager 08/2012 － Current Company Name City , State To drive business initiatives by providing strategic HR guidance to leadership and management through planning, organizing and controlling the activities of the Human Resources Department. Serve as a resource for the employees, ensuring their understanding and compliance with policies and regulations. Keep management advised of potential problem areas and recommend/implement solutions as appropriate. Evaluate reports, decisions, and results of client group in relation to established goals. Recommend new approaches, policies, and procedures to support continual improvement. Plan, organize, and manage all activities of the HR Dept. Manage recruitment effort for all exempt, non-exempt, and hourly employees; monitor recruitment program; employee relations counseling; performance planning. Manage/maintain records records and reports. Actively participate in client group projects and meetings. Senior Human Resources Representative 01/2009 － 08/2012 Company Name City , State Effectively work with management and hourly base to develop programs and strategies that create an employer of choice environment and make unionization obsolete. Strategic partner to leadership; Provide advice and counsel on workforce related activities such as; disciplinary actions, organizational development, training and diversity initiatives. Advise management and personnel, regarding application and intent of policies and procedures. Investigate & prepare reports regarding internal & external EEO and grievance claims. Analyze and prepare statistical reports, identifying trends that impact personnel and the overall business strategies. Adviser to Managing Director, five (5) Sr. Managers, thirty eight (38) Managers and eleven hundred plus (1100 +) Employees. Refined and managed the on-boarding process and strategies for two major divisions within FedEx Central Region that consists of 13 direct reports in 8 states, supporting two Regional Vice Presidents. Developed systems and processes, from sourcing to first day on the job, to streamline the on-boarding practices and meet all State, Federal, DOT and FAA guidelines. Matrixed to 1200 + ee's, Consult and advise management and personnel, regarding policies, practices and procedures. Provide input on workforce related activities such as disciplinary actions, training, diversity initiatives and organizational development. Investigate & prepare reports regarding internal & external EEO and grievance claims. Analyze and prepare statistical reports and identify trends that impact personnel and the overall business strategies. Area Manager - Partner 01/2003 － 01/2004 Company Name City , State Source and engage clients to develop and implement staffing strategies to drive business goals. Managed all aspects of office including; employee relations, recruiting and staffing, training and development, corporate and legal compliance, benefits and policy administration. Management Selection Consultant - Organizational Development 01/2001 － 01/2003 Company Name City , State Responsible for recruitment, selection, training and development of management/exempt level personnel. Generalist / Recruiter - Responsible for strategic planning, employee relations, recruitment, training and retention; Counsel management and staff according to company policies, accepted HR practices and labor law. Regional Recruitment Manager 01/1998 － 01/2001 Company Name City , State 80% travel among 21 matrixed facilities, establishing recruitment processes and practices that generated results. Hands on project recruiter in problematic situations. Client Service Manager - Branch Manager 01/1996 － 01/1998 Company Name City , State Responsible for guiding team of HR professionals dedicated to selecting qualified candidates to work at various client locations. Developed creative and innovative work force solutions. Store Manager 01/1988 － 01/1996 Company Name City , State Managed 24hr location. Generated $13 million in sales annually, supervising and motivating 46 employees. Proven record increasing sales volume and gross profit by governing purchasing cost, controlling shrink and reducing payroll & expenses. Education Masters : Keller Graduate School of Management / Tinley Park, IL - Human Resource Management City , State , US Keller Graduate School of Management / Tinley Park, Illinois Masters in Human Resource Management (MHRM) Bachelor of Science : Alcorn State University - Business Administration City , State , US Alcorn State University / Lorman, Mississippi Bachelor of Science: Business Administration Certifications Human Resources Certification Institute (HRCI) Senior Professional in Human Resources (SPHR) Professional Affiliations PROFESSIONAL ORGANIZATIONS Society for Human Resource Management (SHRM) Skills Human Resources, Training, Employee Relations, Recruitment, Organizational Development, Payroll, Purchasing, Equal Employment Opportunity, Recruiting, Staffing, Project Management, Labor Law, Strategic Planning, Benefits, Budget, Employee Engagement, Employment Law, Labor Laws, Microsoft Office, PowerPoint, Word, Human Resource Management.

ADVOCATE