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CUSTOMER CARE REPRESENTATIVE Professional Summary Expert communicator with strong conflict resolution skills. Extensive background in customer service, recruitment and retention, mediation and records management. Demonstrated ability to promote a team-oriented and open-door environment that is conducive to a successful staff. Skills Work History Company Name Customer Care Representative | City , State | June 2013 - August 2014 Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Developed effective relationships with other departments, including sales, quality assurance, and service Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills. Company Name Club Manager | City , State | June 2011 - March 2013 Contributed to the overall success of the franchise by coordinating daily operations and staff meetings, addressing and resolving customer complaints Responsible for recruiting, orienting, training and supervising staff of 12-15 Improved staff turnover through implementation of standard orientation and training, professional development, and coaching Oversight of all aspects of staff performance: annual evaluations, progressive discipline, mediation of staff disputes and grievance procedures and terminations Fostered an open-door environment conducive to positive dialogue across the organization Handled weekly employee scheduling: revised and adapted schedule as regulated by the Home Office Electronically submitted employee hours into Kronos Payroll System after ensuring time punches were correct Page 2, Wilson Researched employee issues with regards to payroll and benefit questions by contacting appropriate departments and through review of company handbook and policies Revised and adapted weekly schedule to follow hours as regulated by the Home Office Created / prepared paperwork for all new hires, tracked attendance, recorded personal and vacation time Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Provided high level of customer service, performing facility tours for potential members, signing up members and explaining contracts Surpassed revenue goals in four consecutive quarters Performed weekly inventory ordering merchandise, cleaning, and office supplies weekly Maintained facility and equipment for over 8,000 members. Human Resources Generalist | City , State | October 2007 - June 2010 Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs for busy call center Actively recruited potential employees by developing job postings and descriptions to attract a targeted talent pool within the market wage range Created social media initiatives and ads, organized employment fairs, and tracked results Processed background checks, verified references and coordinated drug screenings Processed new hire information, transfers, promotions and terminations using PeopleSoft HR Management Systems Software Explained HR policies and procedures to new hires Generated employee tracking reports each week with regard to hours and benefits Assisted with inbound and outbound calls regarding all HR inquiries Resolved personnel issues regarding HR matters needing clarification, submissions and corrections Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues Reviewed federal and state laws to confirm and enforce company compliance Managed over 500 personnel files according to policy and federal and state laws and regulations Scanned confidential documents into electronic filing system, categorizing documents for retrieval and review Audited employee files: updating incomplete or missing paperwork to be in compliance with company policy and federal and state laws Actively participated in training to enhance workplace performance for all levels of staffing. Education Associate of Applied Business Administration Human Resources, Management Studies, Payroll Records and Accounting, and Business Law Trumbull Business College City , State | 6 2007 Human Resources, Management Studies, Payroll Records and Accounting, and Business Law Skills administrative, ads, benefits, call center, coaching, contracts, credit, customer service, e-mail, fashion, fax, filing, Home Office, HR, inventory, Kronos, leadership skills, ledger, managing, market, mediation, meetings, office, Payroll, PeopleSoft, personnel, policies, processes, quality assurance, recruiting, sales, scheduling, seminars, staffing, supervising, phone

FITNESS

CONSTRUCTION MANAGER Summary Construction/Masonry offering extensive experience with heavy equipment operation. Willing and able to learn new skills. Dependable and hard-working with more than  5 years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Highlights Accurate measurements and estimates Residential construction Leadership Exceptional problem solver Tiling Construction machinery operation Excellent driving record Strong communication skills Detail-oriented Friendly and hardworking Problem solving Mathematical aptitude Plumbing Structural and architectural pre-cast concrete ​Driver of companies 26ft Flatbed Trucks Accomplishments Led a crew of 3 general construction laborers. Experience 01/2011 to Current Construction Manager Company Name Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation. Installed, repaired and rebuilt tile, brick and stone surfaces. Documented daily equipment inspections and submitted daily inspection forms to supervisor. Performed daily maintenance to the machines Operated equipment safely and efficiently at all times. Loaded proper materials while abiding by all safety and legal standards. Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Cleaned all construction areas to avoid hazards. Mixed and laid concrete to raise top of manhole to the street level. Completed indoor and outdoor residential and commercial construction projects. Arranged and stored materials, machines, tools and equipment. Cut materials to specified sizes for installation using power saws and tile cutters. ​ ​ 01/2008 to 01/2011 Project Manager Company Name Transported materials, tools and machines to installation sites. Loaded proper weight requirements before leaving the pit. Operated equipment safely and efficiently at all times. Serviced and maintained vehicles and heavy equipment. Transported materials, tools and machines to installation sites. Cut materials to specified sizes for installation using power saws and tile cutters. 01/2005 to 01/2008 Warehouse Manager / Steel Tier Tested machinery, equipment and parts to identify any defects. Assembled and installed wiring, electrical and electronic components. Assembled and maintained physical structures using hand and power tools. Briefed new team members on procedures and project goals. Ordered supplies, tools and equipment. Read manufacturer manuals, diagrams and specifications prior to repairing equipment. Coordinated schedules with various construction departments in plumbing works for new and existing buildings. Cleaned drains and plumbing fixtures. . Education 2004 Diploma North Rockland High School Languages Bi-Lingual (English / Spanish) Skills Microsoft Word Microsoft Excel Group Leader Able to read BluePrints

CONSTRUCTION

ADJUNCT INSTRUCTOR, VOLUNTEER CAREER ADVISER Professional Summary Administrative professional with extensive experience in academia, sales, customer service in a number of venues. Highly competent in persuasive customer communication as particularly evidenced in the six years of serving as an on-line sales consultant and business owner. Desires a position in customer service where compelling communication plays a strong role. Core Qualifications Results-oriented Excel in all areas of customer service Client-focused Microsoft Office Reports generation and analysis Contract negotiation/review/drafting Quick learner Training and development Experience Adjunct Instructor, Volunteer Career Adviser Oct 2013 to Current Company Name － City , State Teach courses on American and International Politics. Work with career staff to assist undecided and graduating seniors. Consultant (Company is being dissolved due to declining economy) Jan 2009 to Current Company Name － City , State Began consultancy as a professional and academic writer specializing in grant writing projects. Currently completing coursework in the extension program at the University California at Irvine program for certification as an Independent Educational Consultant. Organizational Culture Advisor, Customer Service Agent (Project work) Jul 2014 to Oct 2014 Company Name － City , State Performed all duties related to the sales and promotion of architectural products. Worked with Vice-President on conceptualizing new ways in workforce training. Apparel Associate -Seasonal Position Jan 2014 to Jan 2014 Company Name － City , State Maintained organization of fitting rooms. Managed return purchases. Worked the register at times of peak business. Secretary to the Board of Directors Oct 2012 to Oct 2013 Company Name － City , State Liaison for the Board to ameliorate tensions between parties during the time the Theatre closed. Director of Education Programs Oct 2005 to Jan 2009 Company Name － City , State Conceptualized and designed a program to retain Millennial and Boomer talent at early career stages and facilitate cross-generational collaboration. Worked with CEO in development of national marketing strategies and product for Millennial "at-risk" students, responsible for assessments and debriefings of key client stakeholders. Director of Career Services Jul 2002 to Oct 2005 Company Name － City , State Changed career services office to career development/service learning model based on Cognitive Information Processing model (one of only 16 such centers nationwide). Realized 40% increase in student usage of services and 67% increase in job placement. Developed a Leadership Fellows Program for national experiential learning opportunities. Changed curriculum to include course for rising sophomores/transitioning juniors: "Seminar on Career Development and Professionalism" combining both theory and extensive praxis Received institutional recognition based on Center achievements. Personally recognized as one of only 3 departmental directors to achieve highest levels of performance excellence, i.e. pushing University forward.". Graduation Auditor/Adjunct Assistant Professor Oct 2001 to Apr 2002 Company Name － City , State Served as assistant registrar in addition to reponsibilities of auditing every senior for suitability to graduate. Also taught courses as Visiting Assistant Professor. Adjunct Associate Professor/Academic Advisor Oct 1996 to Apr 2001 Company Name － City , State Taught 6 classes on Organizational Behavior and Politics. Advised over 100 students. Education B.A , Middle East Studies May 1986 Fordham University － City , State , US GPA: Summa cum Laude Summa cum Laude Middle East Studies, Recipient of High departmental honors. M.A , Political Science 1989 Fordham University － City , State , USA Graduated with GPA of 4.0. Professional Affiliations I have worked with NACE and NAACADA (Academic organizations). I constantly attend either in person (DC) or on-line meetings with a host of organizations that offer professional guidance and advice, Skills Academic adviser and analyst. Consultant with strong client focus, grant writing. Leadership skills in several venues, marketing strategies, office skills, sales, published and technical writer. Additional Information HONORS AND AWARDS Chapter Member of design team of Top National Award Winning Millennial Emotional Intelligence Assessment Product "Education-In-Motion," HR Executive, 2006 Highest Professionalism," University of Charleston, 2002-2003 Outstanding Service Award 2001, New York University New York University Dean's Dissertation Fellowship 4

APPAREL

CONSULTANT Summary In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in Database Administrator, Network Administration, Web developer. Providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities Experience Consultant Mar 2014 to May 2017 Company Name － City , State Provided object-oriented design, programming and implementation support to the customer Billing system written in Java Design database system for e-commerce website with persistence EJB platform Prepared test plans and data, and user documentation for customer billing system. Problem-solved hardware issues with fault -tolerant hard drives. Database Administrator Dec 2009 to Feb 2017 Company Name － City , State Working with database management systems, determining and storing data. Identify user needs and set up new computer database. Integrate data from outdated systems to new system. Machinist, CNC Programmer Jun 2001 to Dec 2009 Company Name － City , State Setup fixtures, program CNC machines for plumbing equipment Education and Training Bachelor of Science , Computer Science/ Information Technology May 2013 Limestone College － City , State Computer Science/ Information Technology Bachelor of Science , Business Administration Dec. 2011 Limestone College － City , State Business Administration Bachelor of Science , Computer Science Software/Programming Dec. 2011 Limestone College － City , State Computer Science Software/Programming Master's degree Information Technology(MIT) University of Virginia Tech Present Skills API, Billing system, C, C++, Hardware, Database, Dns, e-commerce, Eclipse, EJB, XMl, Ftp, hard drives, Html, Hubs, Ide, Information Technology, Java, JSP, JavaScript, memory, Access, Microsoft Access, C#, Excel, Office, Outlook, PowerPoint, Microsoft Visio Professional, Windows 7, Windows 8, Microsoft Windows XP, MS Word, MySQL, Network, Networks, object-oriented design, Oracle, Peripherals, coding, programming, RAID, Router, Servers, Servlet, Microsoft SQL Server, SQL Server, cisco switches, system design, Tcp/Ip, Team work, user documentation, Uml, Vpn, Microsoft Visual Basic, Visual Studio, website, written, Xhtml

CONSULTANT

OPERATIONS MANAGER Professional Summary Excellent time management abilities with sound relationship and building skills. Able to manage effectively at all levels, strong leadership skills and strong financial/analytical understandings. Developed and managed monthly and yearly budgets Implemented Total Quality Management (TQM) and empowered staff to maximize their growth potentials. Profit/loss statements (graphs) to show supervisors (CEO, President) month to month statements on how each department and/or company was doing, along with recommendations on what should be done to continue or improve on previous months and trends. Managed multiple sites Program development Hire and terminations of all employees Highlights of Accomplishments Increase profits by increasing both billing revenue and productivity of employees. Improve customer satisfaction through education and decreasing scheduling conflicts. Decrease loss revenue through billing department Working with customers and payments Educating customers on their responsibilities to pay Improve employee production Decrease the amount of employee sick time through incentive programs Highly analytical healthcare management professional combining more than 28 years of work in healthcare with proficiency in financial management, leadership and positive clinical outcomes. Skills Budgeting proficiency Strategic planning capability Analytical thinker Quality improvement competency Promotes positive behavior Accomplished leader Independent judgment and decision making Work History 03/2004 to 02/2008 Operations Manager Company Name – City , State Performed all business responsibilities for the Rehab Department of a Physician group practice. Program development, business growth, and customer service. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Recruited, hired, trained and coached on average of 3 new employees per year. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Reviewed customer survey information to prioritize areas of improvement. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication. Certified that equipment and supplies were properly maintained for quality patient care and safety. Identified process improvements in the day-to-day functioning of the department. Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting. 07/2000 to 02/2004 Healthcare Business Director Company Name – City , State Implemented business plans and growth potential through expanding outreach clinics and outpatient facilities. Increased awareness of hospital to outlying population through free clinics and community education. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets. Introduced, negotiated and implemented new projects to expand scope of engagement. Identified process improvements in the day-to-day functioning of the department. 03/1993 to 07/2000 Business Director Company Name – City , State Performed business duties to increase revenue through higher patient referrals by means of marketing strategies, decreased debt and increased overall profit so company could re-sell clinic for higher profit. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Interpreted and communicated new or revised policies to staff. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. 04/1989 to 02/1993 Business Manager Company Name – City , State Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Established and maintained systems that safely met residents' needs. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Routinely collaborated with department managers to correct problems and improve services. 06/1986 to 02/1989 staff/Business office Company Name – City , State Introduced, negotiated and implemented new projects to expand scope of engagement. Established standards for selection, promotion and termination of staff. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Education 1986 Bachelor of Science : Business Management/Healthcare University of South Alabama - City , State Business Management 1984 Associate of Applied Science : Human Services Monroe Community College - City , State Human Services Accomplishments Ordained Minister Skills business plans, customer service, marketing strategies, profit, Program development Additional Information Community/Volunteer Services Board Member: Greece Historical Society

HEALTHCARE

DESIGNER / TECHNICAL DESIGNER Summary Creative fashion designer with background in the catagories of swim, intimate apparel, loungewear, and sportswear. Experience designing wovens and cut and sew knits, creating technical drawings and packages. Excellent time management, organizational skills, and work ethic. Highlights Detailed technical sketches Technical packages Line sheets Garment Fittings Garment specing Correspondence with overseas vendors Accomplishments Co-founded Ulihu, a men's and women's underwear and loungewear company. Oversaw design and technical design of all pieces and managed production in New York City. Experience Designer / Technical Designer January 2013 to August 2015 Company Name - City , State Responsible for research, development, and design for each season Prepare technical packages for all styles (Excel & Illustrator) Source and place orders for all fabrics and trims for sampling and production Oversee domestic development and production - all in NYC Communicate with factories to ensure proper fit and construction as well as maintaining timelines Attend all fittings - Responsible for overall fit of product Review and approve all samples (Fit, Pre-pro, and T.O.P.). Costume Designer and Wardrobe Supervisor June 2001 to August 2015 Company Name - City , State Presented and finalized costumes for all characters. Purchased and/or made all costumes, within agreed upon budget. Fit all garments and made alterations. Created costume plot from script using Synch OnSet. Facilitated loans from several designers and showrooms. Production Assistant October 2012 to March 2013 Company Name - City , State Assisted in product development at all stages of sportswear. Daily Correspondence with domestic factories in New York City garment district. Attended fittings and took notes. Made all updates to sketches for technical packages and relayed changes to vendors. Created line sheets and mailers to send out to buyers. Associate Designer April 2010 to October 2012 Company Name - City , State Ralph Lauren Sleepwear / Loungewear Responsible for design development of FOA and FOE loungewear programs as well as assisting head designer in development of Lauren Sleepwear line. Research and develop existing and emerging concepts and trends as inspiration for color, fabric, and silhouette Use research to develop seasonal trends and produce product presentations including color boards, concept boards, print/story boards, and full figure / flat sketch designs to help sell concepts to buyers Partner with Merchandising to edit line Create detailed flat sketches (using Illustrator) from illustrations or mock ups for tech packs as well as catalog and line sheets Prepare and pass design detail sheets and trim sheets for all designs to technical design Work with technical design to achieve highest quality and best fit possible Responsible for administration and follow up of product design process including daily communication with multiple overseas vendors to ensure product development for all design related questions Attend all prototype and pre production sample meetings to review garments and note changes Participate in fittings - make revisions to sketches and design packages as needed Create and manage trim sheets, line sheets, boards, seasonal books, and tear books. Assistant Archivist May 2009 to August 2009 Company Name - City , State Photographed and described all incoming assets from designers - vintage/inspiration and prototype/heritage pieces. Assisted designers in searching and pulling garments to fit a particular theme or query - style, cut, color, print, or detailing. Created mood and detail boards from garments in archive for designers as requested. Assistant Designer August 2006 to October 2008 Company Name - City , State Assisted designer through all phases of the design process from concept to creation Created detailed flat sketches with specs (by hand and computer - Adobe Illustrator) Completed all initial stages of product development including tech packs, cutters must and issuing style numbers Attended fittings, took notes, and communicated all updates to patternmakers Communicated with head patternmaker and seamstresses on a daily basis to oversee production of orders Created line sheets and invoices for wholesale orders, and researched new stores for future sales Maintained fabric library and sourced new vendors when necessary Consulted clients concerning style, fit, and color Oxford / Li & Fung / March 2006 - August 2006 / Assistant Patternmaker - Women's sportswear division General Assistant to nine patternmakers in large sample room Assisted patternmakers in draping and revising patterns after fittings Transferred patterns from muslins to paper and ensure guideline specs according to tech packages Responsible for specing all incoming sample garments. Education Associate of Applied Science : Fashion Design F.I.T - City , State BA : Eastern European Studies Saint Edward's University - City , State Computer Skills Adobe Illustrator Adobe Photoshop Microsoft Excel Microsoft Office

DESIGNER

CASE MANAGER/OUTREACH ADVOCATE Summary Adaptable and friendly Case Worker and team player with comprehensive background in crisis intervention utilizing motivational interviewing techniques. Highlights Microsoft Office, Word, Excel, Outlook, Data Entry and Power Point. Ability to interact with a diverse population with a compassionate demeanor.Excellent interpersonal skills Strong communicator Culturally-sensitive Self-starter Skilled multi-tasker Fast learner Detail-oriented Accomplishments Spearheaded cell phone collection program for survivors. Received Employee of the Month on multiple occasions. Experience Case Manager/Outreach Advocate June 2008 to October 2014 Company Name － City , State Caseworker/Outreach Advocate Use Microsoft Word in culmination with Excel to create monthly board reports Responsible for entering daily client data in the Integrated Tracking System Maintaining client files Responsible for maintaining client confidentiality Answer hotline calls Charged with maintaining and ordering all office supplies Used Xerox and fax machine Prepare presentations for outreach events Spearheaded cell phone collection program for survivors Assisted up to 15 survivors of domestic violence and sexual assault per week with setting and achieving goals that lead to recovery and self sufficiency by identifying victim needs and connecting clients to agency services Monitor client's progress with specialized agency service providers (e.g. housing specialist and employment specialist) to ensure client is meeting goals and to help minimize any potential barriers to success Conduct approximately a dozen monthly home visits to identify changing needs and assess progress. Provide clients with support, crisis intervention, advocacy, information and additional service coordination, such as transportation and dispatching Serve as the 24 hour on-call responder for one week a month multiple times a year to provide crisis intervention and personal accompaniment for sexual assault survivors Speak publicly to the Fort Bend County community and schools at least ten times annually regarding domestic violence, sexual assault, and how to create healthy relationships Selected to collect and review all caseworker monthly client status reports Coordinate and monitor specialized service providers (e.g. housing specialist, employment specialist, follow up position, etc.) to ensure client is meeting social service goals Provide crisis intervention assistance and uses motivational interviewing technique. Provide accompaniment as needed. Conduct casework with residents to include goal setting regarding recovery, access to mainstream benefits, education, job training, employment, personal financial planning, and other services necessary. Oversee client transportation needs. Coordinate programs for women including, but not limited to, support groups, employment and self-improvement. Be knowledgeable of community resources. Complete accurate documentation and maintenance of client files. Serve as an advocate on behalf of residents. Complete Client Service Plan Act as child advocate (includes having knowledge of child development, parenting skills, and dynamics of family relationships; sensitivity to the needs of children; ability to respond in a constructive, supportive manner to the parent and child clients in crisis; ability to plan and implement activities for children; knowledge of the local network of children's services) Act as legal advocate (includes having a working knowledge of Texas laws pertaining to family violence/sexual assault, as well as the justice systems; response to family violence/sexual assault; be familiar with legal services, resources, and procedures available to victims in each county where services are provided; assist clients in safety planning and re-evaluation of the safety plan as part of an individual service plan; identify legal rights and options as part of individual service plans) Complete a minimum of once weekly contact to facilitate client's goal setting and safety planning. Participate in agency fundraisers, community awareness and speaking activities. Provide victim information to clients, including referrals to the victim assistance/advocacy staff as appropriate. Demonstrate leadership, communication, and problem solving skills in a manner which encourages and empowers residents to seek remedies for positive change. Texas Works Advisor 1 August 2005 to May 2008 Company Name － City , State Texas Works Advisor I Determined and re-evaluated eligibility for Food Stamps, Medicaid and TANF. Interviewed approximately 30 clients daily, accurately documented the information gathered, and verified case data to determine benefits Explained program benefits and requirements to new and re-certified clients Reviewed eligibility of clients for ongoing services. Promoted self-sufficiency to clients and potential clients through coaching, peer counseling, and assessment of client records. Prepared and coordinated mail, faxes and express packages, as well as maintaining neat client files via filing and photocopying. Interviewed and assessed [Number] new clients each week.Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.Referred clients to outside social service providers to address psychiatric and personal issues.Pursued ongoing education and training opportunities to further develop professional skills.Built positive rapport with law enforcement officers, court officials and community service agencies.Referred clients to other mental health resources in the community for further services.Referred family members to outside support options to help them cope during times of increased stress.Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs. Call Center Representative June 2002 to October 2002 Company Name － City , State Answered multi-line phones and routed calls to the appropriate center. Scheduled appointments andassisted clients with problem solving. Helped to maintain an efficient office by assisting with copying and faxing. Education No Degree : Psychology , May1992 Houston Community College － City , State , USA High School Diploma : June 1990 Forest Brook High School － City , State , USA No Degree : Business Administration , January 2012 Hampton University － City , State , USA Additional Information AWARDS AND HONORS Awarded Employee of the Month at the Fort Bend County Women's Center in the year of 2008, 2009, 2010, 2011 Skills Excellent communication, computer skills, copying, counseling, data entry, documentation, faxing, filing, financial planning, goal setting, leadership, Microsoft Office (Outlook, Power Point, Word, and Excel), networking, organizational skills, presentations, problem solving, problem solving skills, and public speaking.

ADVOCATE

OWNER Summary Dynamic event planner and communications professional looking for the anti-desk job. My main passions in life are travel, food, and creating events and experiences, specifically around food. I have lived all over the US and in multiple countries. I have worked in multiple restaurants, although it is not reflected on my resume. I would be happy to send a list of the places I've worked. I spent six years working with chefs and authors in cookbook publishing world in NYC (Cooking with Italian Grandmothers (IACP and IPPY winner), Afield (James Beard Nominated), Off the Menu, Primal Cuts, Made in America). I also worked for JustFood.org under Jessica Gaffney (Former Director of Marketing on multiple events). I planned The Butcher's Guild conference in Napa. I created a workshop in Chicago called Sustainable:: Cities at a cooking school, as part of the Off the Menu book tour. I have been responsible for garnering press and sponsorship/partnerships for cookbooks and events. Highlights Worked on multiple events related to cookbooks and food, with JustFood.org, Ark Endeavors and Thrillist/Jack Threads. Accomplishments Garnered extensive press for authors, experts, and products, over the course of six years in the publishing and PR spaces Created hundreds of events around the country, including a small but successful future of food conference in Chicago, over 50 restaurant events at Italian restaurants across the country, over 50 restaurant events at restaurants who participated in our cookbooks, the butcher's guild conference in Napa, worked with the marketing director at JustFood.org to create a great experience at GoogaMooga, and worked with Thrillist to create The Culinary Road Trip (brought in chefs from all over the country to offer LA a food experience they couldn't get in their backyard). Experience Company Name April 2015 to Current Owner City , State Currently working with a Boulder-based publisher, a fitness expert (social media only), and a chef with a non-profit. organization. Social media strategy, email marketing using MailChimp, press outreach using Cision and research. Example Press Placements: Daily Mail, Inside Edition (pending), Narratively, New York Daily News... Company Name September 2014 to May 2015 Publicist and Account Manager City , State Identified client needs through market research and analysis. Researched, negotiated, implemented and tracked public relations activities. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing efforts. Crafted pitches and pitched to media lists. Created a social media strategy, including contests and giveaways, with various clients. Example Press Placements; The Boston Globe, Time Magazine, The Daily Mail, New York Daily News, NPR Marketplace, Forbes. com, Today.com, Women's Health, Success Magazine. Company Name March 2014 to September 2015 Event Logistics Manager & Communications Coordinator City , State Logistics manager for all events with Thrillist Media Group including: Best Day of Your Life, Thriillst Culinary RoadTrip, Mixxtails Man Cave (in cooperation with Bud Light). Brought on for the busy season. Company Name March 2014 to September 2014 Communications and Events Coordinator City , State Worked hand-in-hand with the founders to create and produce an annual conference. Successfully identified and landed sponsorships. Reached out to all three hundred members to ensure their attendance and contributions to conference. Managed budget. Manged communications in cooperation with co-founders. Company Name March 2013 to March 2014 Communications Manager, Project Manager and Product Manager City , State Defined project and company vision, strategies and tactics. Coached client representatives on effective communication with the public and employees. Established long-range objectives and developed innovative strategies to help achieve them. Acted as communications liaison between the CEO, upper-level management, the founder and software development team, which included UX and UI managers. Estimated project costs and monitored budgets. Developed corporate communications strategies and programs, including project timelines. Wrote reports daily Organized and led meetings. Company Name June 2009 to March 2013 Publicist and Author/Book Tour Coordinator City , State Researched, negotiated, implemented and tracked sales, marketing and public relations activities using Google analytics, FB insights, and other resources. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing efforts at Random House. Conferred with production, graphic design and web-design teams to coordinate production of communications materials. Worked directly with Publisher and Associate Publisher and Senior Editor. Example Press Placements: NPR's The Splendid Table, Jamie Magazine, The New York Times, Wall Street Journal, Washington Post... Company Name June 2008 to April 2010 Social Media Manager City , State Handled all social media responsibilities. Worked directly with Deborah Madison. Education St. John's College 2009 BACHELOR OF ARTS City , State The Great Books of Western Civilization: www.sjcsf.edu Affiliations New York Women's Culinary Alliance: www.nywca.org/ Skills Event management, email marketing, project management, community management, communications, social media.

PUBLIC-RELATIONS

INFORMATION TECHNOLOGY HELP DESK SPECIALIST Highlights Microsoft Windows Operating Systems 95, 98, 2000, ME, XP and Windows 7 along with expert knowledge in several other Applications such as Microsoft Active Directory, Microsoft Works, Microsoft Office, and Microsoft Outlook, SAP, CRM, ERP, Oracle, JD Edwards, Remedy, Great Plains, PeopleSoft, SharePoint, Avaya, Blue Pumpkin, Verint, Novell, VDI Platforms and Cognos. Business process improvement Cost-benefit analysis Forecasting and planning Advanced Excel modeling Business systems analysis SAP Business requirements matrixes Project management Superb communication skills Advanced problem solving abilities Critical thinking Decisive Experience Information Technology Help Desk Specialist August 2014 to Current Company Name － City , State Diagnose and resolve technical hardware and software issues for incoming phone calls and emails while ensuring detailed documentation on all activity and communication with customers regarding their issue Display the ability to understand and communicate complex and technical information clearly and concisely Demonstrate proficiency in product knowledge and call handling skills Maintain accurate customer records & process changes Display the ability to work in a fast paced environment, providing efficient productivity while simultaneously providing superior quality service Research questions using available information resources and advise user on appropriate action Log all help desk interactions Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Maintain ticketing system and route all tickets to appropriate parties. Quality Assurance IT Analyst September 2011 to January 2014 Company Name － City , State Display working ability to organize and follow complex and detailed technical procedures Responsible for establishing and implementing quality assurance and compliance processes for the IT organization by defining, documenting, measuring, analyzing, and improving processes Serve as process owner for document/record control, corrective/preventive action, internal auditing and KPI tracking Display consistent project management and team leadership skills Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Train and mentor others in the use of quality tools and statistical methods for problem solving and decision making Extract raw data from varied sources and transform into useful summary charts, graphs, and reports and use data to identify trends to improve performance and produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Establishes metrics to measure deployment of new project or process solutions Document measurement approaches and key findings and variability in results Work with production and development teams to implement new methodologies into reporting solutions Consults with Information Technology and business leaders on the development and implementation of strategic business solutions through research, audit, and analysis of data and/or business process Display ability to successfully work and interact with all levels of management. Business Operations Analyst /Metrics Analyst /Department Administrative Support/ Supply Chain Assistant September 2008 to January 2011 Company Name － City , State Responsible for providing accurate and detailed reporting to executive management daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Importing and exporting data from SAP and Sharepoint and manipulating and compiling data to create weekly Power Point presentation for executive management team. Measurements include shipments, order cycle time, aged orders, inventory, forecasting, etc. Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Implement changes and create effective metric management tools and maintain databases such as SAP and Share Point and provide training to team on utilization of new tools Support the department by providing standard daily, monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Work with other business organizations and vendors to resolve any data or system issues. Provide visibility to department metrics by maintaining current information on HP's internal site. Produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Display the ability to understand and communicate complex and technical information clearly and concisely Assist Buyers in Procurement/Supply Chain duties Updating and ensuring all inventory accurately built, loaded, in stock and up to date in database as required for forecasting and projected orders Assist with creating, confirming and maintaining Purchase Orders and Invoices Responsible for assisting to ensure all daily inventory efforts are met including adjustments, approvals, reservations, transportation and distribution Monitor and resolve any shipping and logistic issues in transporting inventory Act as administrative support to department manager Effectively organize and coordinate department meetings daily Maintain and order department supplies Calendar maintenance for department management Preparing/editing presentations for management and/or compiling data for reports Making travel arrangements as needed for management and prospective clients/vendors. Customer Service Professional March 2007 to August 2008 Company Name － City , State Answers incoming customer telephone calls in a courteous and professional manner. Responds to and investigates customer inquiries, concerns, orders and issues received via phone, fax, email, Shell Source, and EDI in a timely and courteous manner. Responsible for entering orders and resolving customer issues for many different products using the SAP/CRM and Remedy tool. Researches and resolves customer complaints and/or ordering issues and determines effective method of distribution to satisfy customer needs. Assign, escalate, and notify appropriate agents/managers of customer issues to ensure fast and effective support delivery and resolutions using Remedy Maintain relationship with sales team, customers and manufacturing and suppliers. Education BBA : Business Administration , 2015 Sam Houston State University － City , State , USA Skills Active Directory, administrative support, attention to detail, auditing, Avaya, business process, business solutions, charts, Cognos, hardware, CRM, clients, customer service, databases, database, decision making, delivery, documentation, editing, EDI, email, ERP, executive management, fast, fax, forecasting, graphs, Great Plains, help desk, HP, Information Technology, inventory, JD Edwards, team leadership, meetings, mentor, Microsoft Excel, Microsoft Office, Microsoft Outlook, Power Point, Windows 7, Microsoft Windows, 2000, 98, Microsoft Works, Novell, Operating Systems, Oracle, PeopleSoft, presentations, problem solving, processes, Procurement, project management, quality, quality assurance, reporting, Research, sales, SAP, Shell, shipping, strategic, Supply Chain, tables, telephone, phone, transportation, travel arrangements

INFORMATION-TECHNOLOGY

PRINCIPLE DESIGNER / OWNER Professional Summary Interior Designer with a distinct understanding of spatial theory who harbors an exceptional design instinct and is uniquely attuned to the importance of materiality, lighting, composition and the overall design process. Core Qualifications Drafting Space planning Interior architectural detailing Color and material application Proficient with furniture systems Concept development Proficient in AutoCAD Graphic presentations Product specifications Skills 3D, Approach, Art, AGENCY, AutoCAD, Basic, budgets, budget, Color, Concept, Concept development, content, Council, client, clients, direction, documentation, Drafting, fast, floor plans, Graphic, HVAC, Instructor, interior design, Interior Design, Lighting, access, Window, Plumbing, presentations, Design Process, Space planning, specification, Teaching, vision, written Accomplishments Lighting Designer and Project Manager for David A Mintz Inc., a former May Company consulting firm. Developed and designed all lighting for Robinson-May, Fashion Valley Mall and Foley's, Scottsdale Fashion Square Mall. Assisted in the development and design of various Hecht's, Kaufmann's, Strawbridge's, and Lord and Taylor department store lighting, while simultaneously completing and meeting all deadlines for several large-scale successful projects. Successfully completing graduate school by I writing thesis underlining the theoretical concept of spatial theory. Experience 08/2011 to Current Principle Designer / Owner Company Name － City , State Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation. Created professional presentations to creatively communicate design intent and direction. Participated in furniture selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected. Visited home sites when necessary to assess and fulfill customer needs. Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget. Produced content for material boards and specification binders for presentation and construction. Reviewed project costs, budgets and adherence to schedules. 10/2005 to 09/2011 Principle Designer/Owner Company Name － City , State Designed floor plans, elevations,and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation. Created professional presentations to creatively communicate design intent and direction. Participated in furniture selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected.Visited home sites when necessary to assess and fulfill customer needs. Produced content for material boards and specification binders for presentation and construction. Developed interior design concepts and prepared interior systems and finishes. Reviewed project costs, budgets and adherence to schedules. 07/1997 to 07/2005 CAD Operator/Designer Company Name － City , State CAD Operator/Designer for a fast paced New York City MEP firm. Electrical (Power & Lighting), Plumbing, Sprinklers. and some HVAC. Worked closely with Senior Engineers, Architects, and Interior Designers. Filled in wherever needed. 10/1995 to 04/1997 Lighting Designer Company Name － City , State Developed and designed overall and specialty lighting from conception to completions for the former May Company Stores. Primarily assigned to remodels do to their more complicated nature. Designed floor plans, elevations and created professional presentations to creatively communicate design intent and direction. Maintained accurate specifications for each project. Visited sites when necessary to assess and fulfill client needs. Education 2015 Masters of Fine Arts : Interior Design Miami International University of Art and Design － City , State , USA GPA: GPA: 9 Graduate Magna Cum Laude. Written thesis underlining the theoretical concepts of spatial theory. Extensive graduate portfolio elucidating Sublime Design, Historical Preservation/Adaptive Reuse and Sustainability. Student Teaching: INTA402 Senior Studio: Miami International University of Art and Design: Spring 2013. Substitute Teaching: INTA112 Design Studio 3D Basic: Miami International University of Art and Design: Spring 2014. Workshop Instructor: Summer Studio: Miami International University of Art and Design: Summer 2014. 1994 Bachelors of Fine Arts : Interior Design Art Institute of Fort Lauderdale － City , State , USA 1993 Associate of Applied Science : Interior Design Art Institute of Colorado － City , State , USA Awarded the Art Institute International Merit Scholarship, 1993. Professional Affiliations Active Member of Interior Design Educators Council (IDEC). Attendee, IDEC South Regional Conference 2013,2013 and 2014. Attendee, IDEC Annual Conference 2013, 2014 and 2015. Task Force Member, Graduate Student Presentation Option for IDEC South Regional Conference. Room Monitor, IDEC Annual Conference 2015. Certificate of Completion IDCEC Approval Number: SE-100156-159: JID Writers Workshop. Certificate of Completion IDCEC Approval Number: SE-1-276-102: 344655-Integrating Non-Design MajorsInot a Fourth Year Design. Crafting a Collaborative Design Process & 344617-Assessment of Millennial Interior Design Students' Perception Concerning Game-Based Learning. Certificate of Completion IDCEC Approval Number: SE-10276-106: 344608-Encouraging the extra-ordinary & 344654-Graphic language in the Classroom. Certificate of Completion IDCEC Approval Number: SE-10276-110: 344489-Raising the Bar on Pinterest: History of Interiors in a new Context & 344690-Hybrid Spaces of Worship. Muslims in Atlanta. Certificate of Completion IDCEC Approval Number: SE-102765-114: 343575-Visual Environmental Attributes Contributing to Wayfinding in Unfamiliar Environments & 3446585-Design for Sight: Typologies inhibiting low vision access to interior spaces. Certificate of Completion IDCEC Approval Number: SE-10276-118: 343738-Environmental Satisfaction and human Comfort: Towards a process-oriented and on contextually sensitive theoretical framework & 344662-The Physiological Effects of Window Decal on Pediatric Patients. Certificate of Completion IDCEC Approval Number: SE-10276-130: 344645 Agents of Change: Exploring Diversity and Creating Meaningful Learning Experiences Though A Culturally Immersive Studio Project & 343759 - CULTURAL AGENCY: Exploring Perception, Product, and Approach.

DESIGNER

QUALITY ASSURANCE ASSOCIATE Summary Enthusiastic Chemist eager to pursue a lasting career in the Agriculture industry. Detail-oriented Chemist with expertise in the instrumentation, physical and wet chemistry, and formulation as well as coordinating testing and development. Highlights HPLC GC FTIR UV-Vis Physical Chemistry techniques GMP/GCP Accomplishments Led the pre-formulation and formulation development of a topical cream and gel for psoriases which successfully entered clinical trials. Experience 01/2011 to Current Quality Assurance Associate Company Name － City , State Preparation, configuration, execution and authoring of reports for IQ, OQ and PQ protocols for Labware LIMS and Trackwise Systems Managed quality systems change control, site training, deviation and CAPA compliance programs for Eisai. Other responsibilities include: Administration and development in Trackwise, Plateau Learning Management System and Labware LIMS systems QA oversight on all validation activities for Plateau Learning Management System Deviation investigations, CAPA and SOP review for site engineering automation systems Developed and provided training on local and global change management, cGMP and deviation/CAPA compliance processes to site personnel Reviewed and approved Master Batch Records (MBRs) and Lot Packaging Records (LPRs) for commercial batch release. Work within QA audit department for regulatory site audits and assist in responding to regulatory inspection observations. Support the Clinical organization by providing oversight to the clinical lot record packaging, specifically, review and provide a disposition decision for packaged clinical trial material. 01/2005 to 01/2011 Senior Researcher Formulation Company Name － City , State Lead formulation chemist in the design and execution of development programs to deliver specific topical and lyophilized product attributes. Designed studies to substantiate formulation excipient choice, use levels and desired product aesthetic attributes Responsible for preclinical and toxicology study drug product manufacture and testing Generated and interpreted study data to determine physicochemical stability Drug excipient compatibility studies and other relevant studies, including solubility/pH-solubility profiles, pKA, partition coefficient studies during formulation development process Communicated formulation development program status, goals and timelines to senior management by: Writing detailed technical reports on completed formulation development programs and periodic reports of on-going programs Performed a bi-monthly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings Scale-up process development of cream formulation and lyophilized parental formulations. Assisted in the preparation of the Chemistry, Manufacturing & Control(CMC) sections of IND, ANDA and NDA submissions Evaluated clinical and scientific literature to identify potential product differentiators and new product opportunities Employed chromatography, spectroscopy and spectrophotometry techniques. 01/2003 to 01/2005 Quality Control Chemist Company Name － City , State Responsible for performing dissolution testing, content uniformity, acid resistance and assay of solid oral dosage products in a cGMP environment Managed the stability program for all oral solid dose products Performed USP-NF Compendial testing to ensure raw material compliance utilizing analytical and wet chemistry techniques Investigated out of specification and out of trend data with appropriate CAPA. Authoring and technical review of analytical SOPs 01/2001 to 01/2003 Quality Control / Analytical Chemist Company Name － City , State Responsible for performing physical and chemical cGMP testing of ophthalmic formulations Performed raw material, in process and finished product testing as well as method transfers to Quality Control Developed and validated stability indicating compendial and non-compendial analytical methods in accordance with ICH and FDA guidelines 01/1998 to 01/2001 Chemist / Supervisor Company Name － City , State Supervision of a busy contract laboratory Responsible for running, developing and validating methods for wet chemistry and ICP, AA and GFLAA instruments Responsible for preparation of reports and communication of results to customers 01/1995 to 01/1997 Chemist Company Name － City , State Performed toxicological screening and conformational studies using GC/MS on horse serum and urine for illegal or banned drugs and their metabolites Conducted both qualitative and quantitative analysis. Education 2014 Master of Science : Chemistry University of North Carolina － City , State , US 1996 Bachelor of Science : Forensic Science Michigan State University － City , State , US Presentations Performed a quarterly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings. Presented data and formulation recommendations to senior leadership Skills HPLC, GC, Physical Chemistry, UV/VIS

AGRICULTURE

HR PAYROLL/ ACCOUNTING REPRESENTATIVE Summary Diverse experience in Accounting, Credit Union Financial Services, Retail Sales, Customer Service, Telemarketing, Food & Beverage, Construction and Ironworks. Outstanding organizational ability with attention to detail, while balancing multiple projects in fast-paced environments with excellent interpersonal and communication skills. Demonstrated ability to gain customer trust and provide exceptional service, leading to increased repeat and referral business. Excellent leadership and motivational skills, with exceptional ability at problem solving and resolution. Highlights Branch Suite, N.A.D.A, Appro, Delta Docs, COWW, and other internal programs related to A/P & Payroll. Excel spreadsheets Meticulous attention to detail Workers' compensation knowledge Results-oriented, Self-directed, Microsoft Office proficiency, Time management, Strong problem solver, Resourceful, Dedicated team player, Strong interpersonal skills, Executive presentation development, Billing and coding Accomplishments Finance Skills Originated new business through professional networking, loan reviews and marketing. Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales. Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Produced more account reporting data than required by taking on additional duties. Researched and resolved billing problems that had been previously missed. Experience Company Name City , State HR Payroll/ Accounting Representative 11/2008 to 11/2011 Assisted in all payroll duties including but not limited to: accounting for all employee hours worked, time off requests, STD, leave of absence, etc. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls. Managed payroll and time and attendance systems. Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies. Responded to employee inquiries regarding payroll and timekeeping. Onboarded new employees in the time reporting and payroll systems. Processed rehires, transfers, terminations, garnishments and withholdings. Accounts Payable ​ Prepared purchase orders and expense reports. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Verified details of transactions, including funds received and total Calculated figures such as discounts, percentage allocations and credits. account balances. Coded the general ledger and processed vendor invoice payments. Opened and assigned new client accounts. Coordinated approval processes of all accounts payable invoices. Balanced batch summary reports for verification and approval. Conducted month-end balance sheet reviews and reconciled any variances. Researched and resolved billing and invoice problems. Company Name City , State Financial Relationship Specialist Provide professional and prompt financial services to all members and potential members in a sales and service culture, while continually educating members on credit union products and services in relation to the members' needs. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Processed sales referrals and promoted bank services and products, resulting in branch sales increase. Open new members' accounts, CD's and IRA's. Originate and complete member consumer loan applications and close loans that have originated outside the in-store branch. Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Trained employees on cash drawer operation. Perform financial transactions, efficiently and accurately by providing accurate account information using accounts security procedures and recognizing accounts flags, etc. Assist with vault cash and originating and scoring member loans as needed, and assures the Credit Union's interest is protected and liens to be filed can be perfected prior to disbursals of loan proceeds. Company Name City , State Trainer/Server 05/2008 to 12/2008 Ordering and serving the customers with excellent service. Finding solutions to customer related issues. Insuring that all duties at the closing and opening of the store were done correctly. Assist in training new recruits. Company Name City , State Counter Supervisor 09/2006 to 07/2008 Assist Manager with all visuals for entire store. Responsible for delegating and planning daily staff workflow, in the absence of the store manager. Compile store merchandise and inventory reporting. Respond to customer inquiries and provide excellent customer service. Provide exceptional support in the areas of operational, sales and team management, and assist with special projects as required. Education Associates : Business 1998 Blue River Community College Business Bachelors : Business Finance 2016 UMKC Business Finance Skills Analytical and Statistical reporting  Public Speaking Excellent Interpersonal Skills

HR

COMMUNICATIONS CONSULTANT Summary Client-focused communications professional with nearly 10 years  of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals.  Technical Skills Advising C-level executives Effectively working in a large complex organization with multiple entities Nonprofit and Public Relations agency experience Experience in Adobe InDesign creative software and WordPress Experience Communications Consultant 08/2017 to Current Company Name City , State Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer. Authors and leads annual communication strategies designed to motivate, engage, and inform employees and key organizational stakeholders. Develops internal send-all emails reaching more than 200,000 Kaiser Permanente employees. Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees). Built a communications function for the organization's research and development division which included establishing an intranet page, newsletter, monthly "stand up" meetings, quarterly all hands meetings, and roadshows to engage employees and key regional stakeholders. Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups. Rapidly develops stories for external website that feature patient and physician perspectives on a variety of medical advancements. Led the organization-wide adoption and implementation strategy for new emergency communication system designed to keep employees informed and connected in the event of a crisis. Serves as the national crisis communication representative for The Permanente Federation and eight Permanente Medical Groups. Marketing Communications Specialist 06/2015 to 08/2017 Company Name City , State Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families. Provided consultation on communication strategies that support member engagement.  Lead project manager for regional flu communications. Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%.  Produced creative print and digital advertising content to favorably position the organization with key member and non-member audiences. Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care.   Supported Legal department to ensure compliance with annual regulatory notifications to members.  Led cross-functional teams to draft a variety of communication that help members navigate the complexities of their health plan.  Internal Communications Specialist 05/2013 to 06/2015 Company Name City , State Produced comprehensive communication materials that connected employees to strategic and operational goals.  Ensured organizational consistency in all aspects of communication to employees. Authored weekly employee newsletter with readership of 4,600. Responsible for the creation and posting of daily content on employee intranet page. Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impacts to operations. Developed creative concepts for employee communication projects to a variety of internal clients and business partners.  Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives.  Public Relations Assistant 08/2010 to 04/2013 Company Name City , State Managed volunteers at client events. Organized speaking points for clients at public. Supported meetings and press conferences key clients and business partners. Wrote press releases and maintained relationships with members of the media. Education Master of Communication Management, M.C.M. 2016 University of Southern California City , State , USA Bachelor of Arts : Communication 2012 University of Hawaii City , State , USA Bachelor of Arts : Psychology 2012 University of Hawaii City , State , USA Board & Leadership Experience Communications Chair, Board of Directors 12/2014 to 12/2015 Company Name City , State Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications.

PUBLIC-RELATIONS

CONSULTANT Summary Business focused professional with a passion for healthcare and patients. Leverage experience and expertise to help businesses execute on their strategic initiatives. Experience in managing experience design and human-centered focused projects, strategy planning, logistical planning and execution, strategic change management, corporate communications, project management, and learning design. Known for an innate ability to diagnose problems and develop creative solutions tailored for each organization. Extensive experience leading teams and developing team members at varying levels in their career, as well as being able to work in complex organizations. Experience 09/2015 to Current Consultant Company Name － City , State Most significant projects § National Audit Firm - Led an experience design initiative to understand what people do, how they work and the systems they use. Showed leadership where gaps existed and how to close those gaps to increase productivity and foster positive working relationships across the organization. Managed an innovative and creative team as we used a user-centric design approach to gain a greater understanding of the major audiences represented, and developed a plan to effectively roll out a new service desk to the organization. Managed client relationship and responsible for final deliverable delivery. National Healthcare Insurer - Led the corporate communications workstream. Executed strategic communications activities to support of awareness and adoption of the upcoming implementation. Created dynamic communications, thinking outside the box to promote the benefits of the new system in addition to the impact to the organization and its customers. Conducted pulse checks and executive interviews to understand level of involvement and stakeholder engagement, making adjustments along the way as needed. National Healthcare Insurer - Led an organizational change management assessment. Met with executives and managers to understand organizational impacts of the upcoming change. Provided a research-based analysis with recommended activities to support the upcoming multi-year roadmap. Global Pharmaceutical Organization - Led the change management, communications, and project management work streams. Developed a strategic change strategy coupled with a dynamic communications plan to target global audiences at various levels of maturity, including the executive team. Applied key messaging and organizational sponsorship to create awareness of the change and provide employees with resources to understand why it was happening and the impact to them and the organization. Leveraged surveys and in person interviews to take a pulse of the change, and made changes based on feedback. 02/2013 to 08/2015 Senior Consultant Company Name － City , State Most significant projects. National Healthcare Provider - PM for Time and Capability Assessment. Created and executed an activity survey for 60+ employees. Developed and executed a skills assessment for the CFO and direct reports. Managed the project work plan and supporting activities. Provided an analytical based recommendation for a business partner model transition. Regional Healthcare Provider - Managed the development and implementation of a strategic change management, communications, staffing, and recruitment strategy for a re-organization under the CFO. Supported the implementation for a Finance Business Partner Model throughout the organization with an aggressive transition timeline. National Pharmacy - Change Management and Communications Site Lead for the Mid-Atlantic States during a Pharmacy transformation. Planning, development, and management of a comprehensive national communications strategy across the organization. Supported the internal communications team with ideas C. Melnick Page 1 and execution for patient communications. Quantified training impact and tracked completion for 5k+ employees. Supported go-live activities including daily communications to company c-suite, executive leadership, and impacted users. Regional Healthcare Provider - Change Management and Communications lead during an Epic implementation spanning 5 locations across a regional health system. Supported executives, clinical staff, and physicians. Created dynamic communications to promote engagement, awareness, and adoption. Utilized metrics to understand readiness, impact, and adoption rates. Organized unique training simulations to ensure everyone was ready and prepared for the new system on Day 1. Global Pharmaceutical Organization - Training lead for global Workday implementation. Created a training strategy capturing the needs of different cultures and maturity within the org. Partnered with the global learning team to translate all materials into 9 languages and created a global train the trainer program that was self-sustaining. 03/2010 to 01/2013 HR Development Associate Company Name － City , State HR Dashboard - creation and implementation. Project Manager for a team of 14. Collaborated with corporate communications to develop and execute a communications plan. Trained nine c-suite executive leaders on functionality and features. Managed executive leadership relationships and acted as a conduit for the CHRO's vision of the tool § Applicant Tracking System selection and implementation - Project Manager for a team of 12. Partnered with IT to create the project charter, requirements document, and project budget. Created project organizational chart, risk and governance guidelines and escalation process. Collaborated with HR, Finance, and IT leaders to gain executive approval. Built and executed the implementation plan and roadmap. Developed and executed the change management plan. Partnered with L&D to create a training program. Coordinated with IT developers to align and map key metrics with the HR Dashboard. Borderless Forest, a flexible work program - development and implementation. Created a flexible work program pilot. Worked with c-suite executives and direct reports for buy-in and support. Led the rollout of the pilot and collected feedback to review with the c-suite for overall program approval. Developed and executed a change management and communications plan, collaborating with the communications team. 08/2000 to 12/2007 Director of Business Development and Operations Company Name － City , State Business Development - Oversaw restaurant investment expansion from 3 to 90+ locations in three states over five years. Took the business from red to black in less than one year. Cultivated relationships with chefs, venture capitalists and vendors. Provided expertise in the areas of FOH/BOH flow and design, marketing, menu development, staff selection, training, opening night launch and post open follow-up. Helped guide chefs and VCs on the importance of the overall experience of the customer and understanding how to keep people coming back, it's more than just the food. Operations - Ensured all IT, POS systems reported and captured metrics accurately and timely. Forecasted and planned future events to ensure staffing, supplies, equipment and resources were appropriate and cost effective. Managed office operations including ordered supplies, managed relationships with vendors, and negotiated new contracts. Sourced and recruited over 450 employees for company office and restaurant division. Education and Training 2010 Masters of Business Administration : Marketing and Organizational Management Baruch College, Zicklin School of Business － City , State Marketing and Organizational Management 2000 Bachelor of Science : Business Management and Justice Studies Arizona State University － City , State Business Management and Justice Studies 2012 Prosci, Change Management Certification 2012 - Human Resource Certification Institute, Professional Human Resources (PHR) Skills go-live, approach, benefits, budget, Business Development, c, Change Management, change management, contracts, corporate communications, client, delivery, features, Finance, Human Resource, Human Resources, HR, leadership, marketing, materials, messaging, office, organizational, POS, program - development and implementation, project management, recruitment, research, staffing, strategy, strategic, surveys, trainer, unique, vision

CONSULTANT

STAFF ACCOUNTANT Executive Summary Motivated, enthusiastic and cheerful seeking a position that involves community, assisting city residence and positively interacting with people. Experienced leader and Supervisor. Analytical and detail-oriented financial manager with over 26 years of expertise in government accounting and financial management. Hardworking, detail oriented, honest, effective and outgoing. Authorized to work in the US for any employer Core Qualifications Supervision and training Sound judgment Budget Allocation Calm under pressure Team Player Training and Development Administrative Skills Budget Analsis Budget Development Budget Forcasts Professional Experience 01/2015 to 01/2016 Staff Accountant Company Name － City , State Maintain accurate timely accounting records for all entities and includes implementation of accounting policies and procedures. Plan, develop and implement procedures for more efficient, accurate, informative and timely financial reporting that can provide management with the tools to effectively direct the organization. Reconcile and review accounts, balance sheets and invoices. Ensure that all invoices are auditable and supported by request, approval, invoice and receipt of material request. Determine estimated costs by expense account code required for 6 month budget cycle. Receive and review and make proper payments on incoming invoices. 01/2012 to 01/2015 Federal Accountant Company Name Responsible for recording and depositing federal payments. Responsible for certifying outgoing payments. Responsible for posting To By Other (TBO's) transactions to balance with U.S. Treasury. Tasked ensuring end-of-month financial reports balance with government financial systems. Responsible for compiling daily balancing reports for daily reconciliation of funds. 01/2003 to 01/2011 Resource Officer Company Name Responsible for the recording, reporting and reconciling over $200,000,000.00 of expenditures within the U.S. Marine Corps Accounting system. Retired from USMC after 24 years of service. Ensured completion of all levels of the accounting cycle to include commitments, obligations, expenses and liquidations for both MFP-11 and MFP 2 appropriations. Ensured the validity and accuracy of financial records by maintaining continuous oversight of all accounting transactions and policy as required by regulation. Supported the commands financial plan by ensuring the proper executing and recording of accounting transactions in clearly defined categories. Formulated and supervised the execution of policies and procedures pertaining to the accounting Marine Corps operating forces and supporting establishments. Identified and initiated corrective accounting action in SABRS, HQMC and USSOCOM when necessary. Established an accounting training program ensuring proper accounting training to all fund managers to properly utilize accounting and supply systems in MARSOC to better support the operators requirements. Coordinated and conducted all fiscal assist visits to MARSOC fund holders. Provided accounting structure and authorizations in the Defense Travel System (DTS). Liaison to both USMC and USSOCOM for all accounting systems issues. Supervised staff of over 30 to include both civilian and military personnel. Briefed Commanders, senior military officials and financial analysts about financial and regulatory matters. Inspected accounting systems for efficiency, effectiveness, and use of accepted accounting procedures and policy to record transactions. Formulated and supervised the execution of policies and procedures pertaining to the accounting for appropriated funds supporting the U.S. Marine Corps Forces, Special Operations Command (MARSOC), Marine Corps operating forces and supporting establishments. 01/1987 to 01/2003 Financial Management Resource Analyst Company Name Complied with federal, state, and Department of Defense (DOD) policies, procedures, and regulations. Compiled statistical, financial, accounting or auditing reports and tables pertaining to expenditures, accounts. payable and receivable. Coded documents according to company procedures. Reconciled or noted and reported discrepancies found in records. Education 2008 Bachelor of Science : Management Park University － City , State Management Personal Information Service Country: United States Branch: USMC Rank: Chief Warrant Officer 3 Interests September 1987 to December 2011 Accounting Officer for MARSOC-Camp Lejuene Skills accounting, accounting systems, Accounting system, accounts payable and receivable, auditing, balance, balance sheets, budget, DTS, financial, financial reports, financial reporting, funds, government, personnel, policies, reconciling, recording, reporting, tables, Treasury Additional Information MILITARY SERVICE Service Country: United States Branch: USMC Rank: Chief Warrant Officer 3 September 1987 to December 2011 Accounting Officer for MARSOC-Camp Lejuene Commendations: 4th award AWARDS Navy & Marine Corps Commendation Medal Marine Corps Good Conduct Medal Joint Service Medal Navy and Marine Corps Achievement Medal Sea Service deployement Medal Joint Service Achievement medal National Defense Service Medal Global War on Terror Medal Selected Marine Corps Reserve Medal Meritorious Service Medal ADDITIONAL INFORMATION Actively seeking employment

ACCOUNTANT

FINANCIAL ACCOUNTANT Summary Accomplished accountant and highly skilled controller with 8 years of experience and a keen ability to influence processes integral to company growth, drive operational excellence and achieve objectives. Expertise in financial statement preparation and analysis, operational management, forecasting and cost control. Open and clear communicator with demonstrated vision and disciplined execution. Accomplishments Developed and implemented fee calculation for a new hybrid product added to the product pallet (UBS Switzerland AG). Assessed accounting system structures and converted company's accounting system to SAP B1 (Rising Tide GmbH). Led the development of more than three new financial reporting methods to measure productivity and efficiency (Barclays Suisse SA). Implemented processes that utilised accounts receivable sub-ledger for accounting and customer attribute reporting (UL AG). Prepared complex financial statements and interim/annual reports for banks and holding companies (Barclays Suisse SA). Highlights Financial reporting expert Variance analysis P&L management Process improvement Complex problem solving Critical thinking Analytical Decisive Experience 01/2016 to Current Financial Accountant Company Name － City , State Monitor the net capital of the bank using daily controls. Calculate monthly fees for the client's account maintenance on a monthly and quarterly basis. Provide various analyses (variance, intercompany, balance sheet, P&L) using SAP and Avaloq. Enhance the consolidation reporting in IFRS by optimising the flux of information. Collaborate with the Finance team to provide accurate and timely month end reporting by setting up and maintaining planning and task lists. 07/2015 to 12/2016 Business Analyst Company Name － City , State Provided accurate information for month end journal adjustments for provisions related to Lombard credits, non-performing loans, impairments, deposit accounts and taxes by analysing account activities during the period required. Management of transaction error accounts by collaborating with reconciliations cash department to improve the account clearing process. 09/2014 to 12/2014 Financial Accountant Company Name － City , State Provided reports on the monthly securities position reporting and breaks. Performed regulatory reporting for the group and management by analysing the short term liquidity ratio, minimal reserves, capital adequacy, comprehensive balance sheet, interest rate, retrocessions and expenses. Used the reconciliation process to analyse and clear the daily cash account, breaks, fees, interests, expenses and accruals. Prepared various financial reporting schedules (daily control, earning analysis, etc) Collaborated with IT team in group projects to update systems and other various projects. 06/2014 to 09/2014 Accountant Analyst Company Name － City , State Performed accounts analysis on the balance sheet and P&L to provide explanations for the variances, reconciliations, intercompany and accounting close related tasks. 06/2013 to 12/2013 Project Accountant & Administrator Company Name － City , State Participated in leading SAP B1 implementation by setting up the organisation structure, planning and creating the testing scenario. 06/2012 to 05/2013 Senior Financial Accountant Company Name － City , State Prepared financial and regulatory reports required by laws, regulations or board of directors in US GAAP. Tracked all intellectual property and royalty spending against approved requests and payments. Analysed costs and revenues related to logistics. 12/2011 to 05/2012 Accountant Company Name － City , State Maintained full responsibility of monthly and quarterly financial statement preparation for two subsidiaries. Collaborated with Auditors, Banks, Tax returns & VAT IFRS reporting to provide accurate reports and analysis. 06/2009 to 12/2009 Cost Analyst Company Name － City , State Prepared p ayroll costs and headcount reporting. Prepared and booked the operating expenses accruals. Prepared cost centre reports for the local and head office. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. 06/2008 to 11/2011 Financial Control Analyst Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations for 3 entities. 07/1996 to 11/2007 Consultant in Finance / Administrative Support Company Name － City , State Roles in different industries: Food and beverages, IT, Financial services.           Specialisation in implementation of new organisational structures. Education 2008 Bachelor of Arts : Accounting and Controlling ENS Cachan － City France 2012 Certificate : Business Accounting Chartered Institution of Management Accountant UK Languages Bilingual English/Spanish French Mother Tongue Conversational and Business German Skills IT: Excel, Access ERP: SAP, Hyperion, Essbase, Cognos Accounting Software: Sage Banking system: Abacus, Avaloq, Temenos

ACCOUNTANT

SALES Summary Self-motivated individual offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge. Highlights Accounts receivable professional Effective time management Knowledge of Sap Excellent managerial techniques Expert in customer relations ADP, SAP, MICROSOFT WORD, EXCEL, OUTLOOK, QUICKBOOKS Accomplishments Reduced the open invoice cycle time from 90 days to 10 days by developing new dispute reporting procedures. Experience 04/2016 to Current Sales Company Name － City , State Sold Auto, Home , Renters, Motorcycle policies, Cross selling to current and new customers. Followed up with current and old customers to ensure happy with services. 01/2015 to 03/2016 SERVICE ADMIN/BOOKEEPER, RUSH ENTERPRISES Company Name － City , State Match and coded all paperwork and invoices for departments. Assisted managers with hiring procedures, screening of candidates, coordinating interviews. Assisted with all new hire paperwork such as benefit packages and i9 forms. Ordered all parts and delivered them as well Handled all month end & year end closing audits. Responsible for the continuing education, training, and certification of new and experienced employees Filed all invoices and paperwork as needed. Processed all Peterbilt & Cummins warranty claims Handled all Paccar Roadside invoices. Reconciled vendor statements and checked for accuracy. Assisted with Month End Close. Filed daily cash sales summary sheets. Processed all new hire & drug screen paperwork as needed. Performed daily reports for four different locations of units in areas. Contacted several vendors for all units due for service & non payments Handled all inventory for two locations and input into SAP system. 12/2014 to 02/2015 INVENTORY CONTROL SPECIALIST Company Name － City , State Responsible for ensuring inventory production quality and efficiency levels and implementing corrective action as required. Prepared shipping documents for products scheduled to ship (i.e., Fed Ex, UPS). Monitored inventory and controls to ensure adequate product supply levels. Maintained distribution reports and logs as well as all sales and collections for the company. 06/2008 to 11/2014 AGENCY SUPPORT SPECIALIST Company Name － City , State Rated all sales quotes including flood, home, and auto, motorcycle, boat, & travel trailers through about seven different companies to see what rate best fit customer's needs and wants. Handled all escrowed accounts. Sold auto, home, commercial policies through Nationwide, Progressive, and Hartford to customers depending on there needs. Performed cold calling for internet leads. Expertise in resolving escalated customer issues. Handled all commercial auto & business calls for any insured needing a certificate of liability or adding additional insured to policy. Handled all accounts that were escrowed & verified all accounts. Education 2017 BBA : Accounting University Of Texas of the Permian Basin － City , State , United States Accounting Skills Accounts receivable, ADP, closing, cold calling, customer relations, inventory, managerial,EXCEL, mail, office, OUTLOOK, MICROSOFT WORD, Month End Close, policies, quality, QUICKBOOKS, SAFETY, selling, sales, SAP, shipping, time management

SALES

RESEARCH AND STUDY ELABORATION MANAGER / PUBLIC RELATIONS MANAGER / HUMAN RESOURCES SUPERVISOR https://www.linkedin.com/profile/view?id=178111535&trk=nav_responsive_tab_profile https://www.facebook.com/theofilos.bentis Additional Information *Date of Birth : December 9, 1980 *Place of Birth : Athens, Greece *Marital Status : Single Professional Summary Shifting business needs and priorities in a systematic and effective way. Excels at implementing operational assessments and conducting functional requirements analysis for businesses of all sizes. Highly ambitious with more than 7 years providing results-oriented leadership. Workflow analysis and project management. Skills *Business development *Workflow analysis *SQL and databases *Business artifacts documentation *Data mapping *Brand management *Operations management *Business process mapping *Microsoft Office Suite *Organized *Fluent in Greek, English *Multi-tasking *Creative *Critical thinking *Report development *Project planning *Attention to detail *Team building *Filing and data archiving *Flexible *Accurate and detailed *Excellent planner and coordinator *Works well under pressure *Social media knowledge *Pleasant demeanor *Team building *Accounting familiarity *Critical thinker *Spreadsheet management *Report analysis *Employee training and development Work History Research and Study Elaboration Manager / Public Relations Manager / Human Resources Supervisor , 10/2007 Company Name – City , State * Collecting the data and the resources for studies and choosing the adequate population group for research. * Conducting the research and harvesting the data accumulated, and elaborating the studies. * Proposing additional potential research and studies that would coincide with up-to-date political and economic trends. * Preparing press releases and articles for publication to promote the company's researches and studies to the public, as well as representing the company at board meetings and conferences for promotional reasons. * Ensuring the effectiveness and the efficiency of staff, representing the personnel to the board of directors and maintaining personnel data and records. Research Associate , 10/2009 Company Name – City , State Working independently or in a team on determining research project specifications * Developing plans, strategies, partnerships and other ideas to make educational and research activities successful * Creating evaluation plans * Maintaining and evaluating educational program to retain reputation of the group * Identifying activities being undertaken in the research offices that will inform, improving or otherwise enhancing existing and planned educational programs. * Developing communication pathways to ensure that feedback occurs between research team and education team * Working with physicians and other health care professionals in developing research methodologies * Developing, conducting, and analyzing surveys * Leading focus groups and conducting key informant interviews * Data preparation, collection, entry and analysis (qualitative and quantitative) * Supporting the preparation of conference abstracts, research proposal, and reports (for publication) * Identifying and developing grant proposal/application for the division * Participating in quality improvement sessions with senior staff to identify areas for improvement between research and education operations * Supporting Senior staff with develop of a research/education communication bridge * Coordinating and maintaining a strong liaison with Principal Investigators, hospital personnel and representatives from outside agencies regarding ongoing conduct of clinical research * Preparing annual progress reports on all open and closed studies and forms as required by the Research Ethics Board Research Associate , 10/2010 Company Name – City , State * Working independently or in a team on determining research project specifications and gathering data from sources to complete pre-study forms, as well as study forms as dictated by clinical trials protocols. * Registering patients and informing appropriate personnel of treatment options * Coordinating critical documents and binders for clinical research, and assisting with data collection and data management * Designing, implementing andmanaging a system for organizing, planning and controlling work flow related clinical research activities * Designing a system to coordinate, complete and submit data in a timely and accurate manner * Verifying proper storage conditions, accountability, and disposition of investigational products; maintenance of up-to-date and accurate investigator study files * Informing study personnel of communications regarding adverse drug reaction reports and ensuring appropriate documentation is completed * Reviewing source documentation and case report forms with site teams or other representatives as per UHN policy and ICH/GCP guidelines. Executive Director , 05/2014 Company Name – City , State * Screening the business plans submitted for potential funding * Organizing the presentations of potential investment projects to ensure that are in accordance with the regulations * Managing the inflow of investment projects and getting them in contact with potential investors-members of the network * Promoting the network to attract members, investment projects and companies that are willing to sponsor the network * Daily in contact with key people within the network to address potential issues and/or to promote new ideas * Overseeing additional day-to-day tasks that may include administrative assistant's tasks and accountant's responsibilities. Education Bachelor of Science : Economics , 06 2004 University of Essex - City , State * Business and Business Administration coursework * Coursework in Management * Basic Econometris * Econometric Forecasting Master of Science : Applied Economics and Finance , 12 2005 Athens University of Economics and Business - City , State * Economics and Business Economic Policy * Basic Econometric Modelling and Statistics * Financial Portfolios and Investments ADDITIONAL EDUCATION * Financial Times Global Events: Preparing for the Upturn, -How Greece can manage the challenges and capitalize on the opportunities of the changing global economic environment-, April 1st & 2nd, 2009, Athens, Greece.   * Ministry of Administrative Reform and e-Governance/Athens Chamber of Commerce and Industry: Common Evaluation Framework, -Introduction to the Common Evaluation Framework and guidance for its successful implementation-, December 5th, 2013, Athens, Greece. * Foreign Languages: English, French (beginners)   * Computer Skills: Microsoft Office (Word, Excel, PowerPoint), Research and in Communication with National, European and Global firms, institutions, companies and organizations, both private and public, for the acquisition of the required data for analysis. RESEARCH & STUDIES * The Banking System and the Business Sector, -(R.S.C.-A.C.C.I.)- ~Conducted in partnership with the Athens University of Economics and Business, and K-RESEARCH S.A.~   * The Effects of the Economic Recession on the Commercial Business Sector and Industries, -(R.S.C.-A.C.C.I.)-.   * Strategic Planning of Social Security, -(R.S.C.-A.C.C.I.)- ~Conducted in partnership with the University of Piraeus~  * The Taxation Policies in the Countries of the Euro zone and the Total Tax Burden on Corporate Income, -(R.S.C.-A.C.C.I.)-.   * The Process of Firm Establishment and the Bureaucracy Involved, -(R.S.C.-A.C.C.I.)- ~Published on news papers and web sites on Friday, February 20, 2009 / utilized for policy reforms by the Minister of Economics~   * Research and Analysis of the Operation Procedure and the Development of Several Business Sectors, including Supermarkets and Multistores, Construction Companies, Commerce and Industry, Telecommunications, Automotive Retail Sale Companies and Pharmaceutical Companies, -(R.S.C.-A.C.C.I.)-.   * The Financial Performance of Tourism Between 2005 and 2008, -(R.S.C.-A.C.C.I.)-.   * Establishing the Correlation Between SMEs and the Banking System, -(R.S.C.-A.C.C.I.)-.   * Corporate Taxation Amidst A Crisis, -(R.S.C.-A.C.C.I.)-. ~Conducted in partnership with Messrs. Yiannis Varoufakis and Tasos Patokos of the National and Capodistrian University of Athens~   * Illegal Trade: The Commercial Side of Illegal Business Activity, -(R.S.C.-A.C.C.I.)-.   * Entrepreneurship in Greece, Analyzing the Business Data of the Athens Chamber of Commerce and Industry, -(R.S.C.-A.C.C.I.)-.   * Identifying the Factors that Affect Firms' Liquidity, -(R.S.C.-A.C.C.I.)-.   * Nationwide Greek Chambers' Research: Identifying the Problems that Affect Firms' Efficiency and Longevity, -(R.S.C.-A.C.C.I.)-.   * Reaching for the At Most Accurate Estimation of the Number of Employees in the Public Sector, -(R.S.C.-A.C.C.I.)-.   * The Effects of the Greek Recession and Austerity Measures on Firms' Business Cycle, -(R.S.C.-A.C.C.I.)-.   * The Effects of Bureaucracy and the Correlation Between Firms' Transactions with the Greek Public Sector, -(R.S.C.-A.C.C.I.)-. PROJECTS * Undergraduate Project: University of Essex –‘Analyze the extend to which the investments of the English Government in the 1930's, as well as the impact of the investments in the housing sector, assisted in the development of the English economy using statistic data and econometric models'-  * Post-graduate Project: Athens University of Economics and Business –‘Analyze the operation, the economic development and the financial performance of the State Hospital of Lamia'-   * Essay: University of Essex –‘The history and the development of science parks, as well as the impact of public policy towards science parks'-  * Essay: University of Essex –‘Romano Prodi has called the Growth and Stability Pact “stupid”. By analyzing the economic arguments for and against the pact, assess whether he was right to do so'-   * Essay: University of Essex –‘Population Growth As A Source Of Economic Growth'-   * Essay: University of Essex -‘Market Oriented Economic Reforms since the late 1980s have negatively affected the poor and worsened income distribution in developing countries”. Discuss and illustrate your answer with country examples'-   * Essay: University of Essex -‘Discuss empirical evidence regarding tests of the Purchasing Power Parity Theory'-   * Essay: Athens University of Economics and Business –‘Operational Analysis of the Greek Pharmaceutical Industry'-   * Essay: Athens University of Economics and Business –‘Economic Analysis of K.M. Westelle & Associates, Inc.'- PERSONAL INTERESTS *Studying economic and financial literature *Attending seminars relative to job and/or business interests *Undertaking personal business development projects, as well as, business and product placement and development projects * Music *Sports *Combat sports and martial arts *Traveling

PUBLIC-RELATIONS

FINANCE AND ACCOUNTING SPECIALIST Experience Finance And Accounting Specialist , 11/2005 to 11/2017 Company Name – City , State Collaborated extensively with auditors during preliminary and year-end audit processes. Reconciled financial accounts using Innoprise software. Assisted in the implementation of Innoprise and Water software. Managed all payments processing, invoicing and collections tasks. Processed invoice payments and recorded information in account database. Increased customer satisfaction by greeting visitors promptly and professionally. Improved communication efficiency as primary liaison between departments, clients and vendors. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Buyer , 07/1996 to 02/2005 Company Name – City , State Worked closely with managers to plan buys. Directed transportation initiatives to maximize efficiency. Performed detailed reviewed of high and low performing products. Recommended optimal suppliers after qualifying vendors and evaluating proposals. Negotiated favorable contracts and determined lowest possible cost, factoring in quality and reliability, by analyzing data. Administrative Assistant , 03/1990 to 05/1995 Company Name – City , State Planned travel arrangements, meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts and invoices through the signature process. executives and staff. Received and screened a high volume of internal and external communications. Managed daily office operations and maintenance of equipment. Executive Administrative Assistant , 11/1979 to 06/1985 Company Name – City , State Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Wrote and distributed meeting minutes to appropriate individuals. Software Tester , 06/1985 to 11/1989 Company Name – City , State Prepared and presented technical proposals for clients. Troubleshooter and resolved web application issues escalated from customer support and other departments with a 100% success rate. Assisted in the monitoring and reporting on websites traffic and performance. Developed application framework that served as the cornerstone for a highly successful thin-client web applications strategy. Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Designed complex interfaces to support third party systems. Booking Clerk , 07/1972 to 10/1979 Company Name – City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Education Associate of Science : Accounting Business Lake Michigan College - City , State Accounting GPA: 25 Business Associate of Applied Science : Computer Science Accounting Milwaukee Area Technical College - City , State Computer Science Accounting GPA: 75 Associate of Arts : Material Management Houston Community College - City , State Material Management GPA: 00 Summary Diligent Office Administrative Assistant possessing 25 years of hands-on experience in performing front office duties. A creative problem-solver with outstanding critical thinking abilities. Adept at filing expense reports, managing calendars, and scheduling meetings. Capable of taking the initiative to help others. Highlights AR/AP Customer service orientation Billing and coding Microsoft Office Time management Excel spreadsheets Cash deposit preparation Scheduling and calendar management Resolving discrepancies Microsoft Word Invoicing and billing Microsoft Excel Skills administrative, AP, AR, Billing, conferences, contracts, client, clients, customer satisfaction, Customer service, customer support, database, dictation, senior management, faxes, finance, financial, human resources, Invoicing, notes, director, materials, meetings, Excel spreadsheets, Microsoft Excel, mail, Microsoft Office, office, Microsoft Word, presentations, processes, coding, proposals, quality, receptionist, reporting, Scheduling, spreadsheets, strategy, telephone, Time management, transportation, travel arrangements, upgrades, web applications, websites, year-end

FINANCE

FITNESS TRAINEE/RECREATION MANAGEMENT INTERN Accomplishments Volunteered at Newman Shares Food Pantry collecting nonperishable food items for low-income students and families Developed professional skills by attending professional development workshops such as Career Fair Preparation and Communication instructed by Career Center Professionals Rauner Family YMCA Recruited volunteers and manage ticketing for Halloween Fairs Volunteered 80+ hours over the course of 4 years for the School Age Program accounting for 20-25 children ages 3-5 during day activities. Professional Summary Experienced sales employee skilled in event planning, Microsoft Excel, customer Service, Microsoft Word, and Microsoft Office. Strong sales professional with a Bachelor's Degree focused in Recreation, Sport, and Tourism from University of Illinois at Urbana-Champaign with Dean's List and James Scholar recognition. Skills Excel (Intermediate), Microsoft Word (Intermediate), PowerPoint (Intermediate) Data management Team leadership Self-motivated Extremely organized Staff development Project management Team liaison Work History Fitness Trainee/Recreation Management Intern Company Name City , State January 2018 to Current Research and aid in planning exercises options for FitGames. Identify and create new business contacts. Update social media account with weekly posts. Implement new strategies approved by owner for business growth. Research Assistant Company Name City , State February 2017 to Current Code data from surveys onto Age Options database. Analyze the data to find any correlation among the survey responses. Create graphs and charts to display findings. Write research report on findings. Student Lead Supervisor Company Name City , State May 2017 to Current Create monthly schedules for 30 student employees. Create and assign daily tasks for student employees. Keep track of personnel during shifts. Record notes for weekly meeting. Intern Company Name City , State September 2017 to December 2017 Research in cost-effective marketing strategies. Manage multiple social media accounts daily to increase brand awareness. Ran front desk and process membership payments. Student Employee Company Name City , State February 2016 to May 2017 Operated cash register to process over 50 transactions by credit daily. Stocked and back stocked merchandise to maintain inventory orderly. Greeted customers and answer any questions in person or over the phone in order to provide excellent customer service. Research Assistant Company Name City , State October 2016 to May 2017 Created a code book in order to ease the data entering process. Cleaned the data in order to create a hypothesis from the results found. Facilitated a group of four in conducting an external-internal (SWOT) analysis of the program. Present findings at annual Research Symposium. Seasonal Sales Employee Company Name City , State December 2014 to January 2016 Provided quality customer service by responding to 15 customer needs and assist any questions or concerns daily. Conducted over 100 transactions by cash and credit daily. Issued government standard lotto transactions. Run cash file reports and make daily deposits of the store's profit in order to open and close store operations and registers. Tutor Company Name City , State September 2014 to December 2014 Advised 30 elementary students to address math and readings concerns. Supervised 30-35 children between ages of 8-9 on group readings and math oriented activities. Motivated children to continue their education by providing positive comments on their progress. Personal Information Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School *Created excel sheets to organize members' availabilities and keep track of resources needed for the program *Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program Education Bachelor of Science - Recreation, Sport, and Tourism Tourism University of Illinois at Champaign City , State May 2018 Recreation, Sport, and Tourism Tourism Dean's List (Top 20% of students) *James Scholar *Certificate of Excellence (Acknowledgment of exceptional academic achievement Administration of Leisure Services; Coaching Strategies; Communications in Recreation, Sports, & Tourism; Contemporary Issues; Cultural Tourism; Diversity in Recreation, Sports, & Tourism; Economic Statistics; Facility Management; Human Resource Management Leadership in Recreation, Sport, & Tourism; Tourism Planning; Leisure Programming; Leisure & Consumer Culture; Marketing in Recreation, Sport, &Tourism; Macroeconomic Principles GPA: 3.61/4.00 Interests Illinois Governor's Conference on Travel & Tourism (2016) *Attended sessions given by Erik Qualman, Don Wildman, Johnny "Cupcakes" Earle, and others about recent topics relating to tourism *Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Languages Spanish (Basic/Polite) Skills Basic, book, cash register, charts, Coaching, credit, customer services, excellent customer service, customer service, database, Facility Management, government, graphs, Human Resource Management, maintain inventory, Leadership, notes, marketing strategies, Marketing, math, Excel, PowerPoint, Microsoft Word, personnel, profit, Programming, progress, quality, Research, Spanish, Statistics, surveys, Symposium, phone Additional Information Awards May 2015 Magnetar Youth Investment Academy Chicago, IL Recipient of Non-renewable Stock Portfolio Competition Scholarship Created and maintained simulated stock portfolio with the highest returns of over $100,000 winning the competition between individuals that participated from my school Interests Illinois Governor's Conference on Travel & Tourism (2016) Attended sessions given by Erik Qualman, Don Wildman, Johnny "Cupcakes" Earle, and others about recent topics relating to tourism Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School Created excel sheets to organize members' availabilities and keep track of resources needed for the program Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program

FITNESS

CUSTOMER SERVICE REPRESENTATIVE Summary A dependable, quality-focused specialist seeking an opportunity that offers a variety of challenges and responsibilities that would allow myself to contribute towards an organization while improving my leadership and technical skills. Exceptional talent for accuracy analyzing, projecting conflict and resolving issues. Continually providing input or solutions in problem solving on operational issues or procedures and perform administrative follow-up. Skills Able to demonstrate exceptional communication skills, able to maintain effective and efficient communication within a team environment. Skillful initiation in organizing and coordinating team meetings to manage and planned performance adherence. Exceptional talent for accuracy analyzing, projecting conflict and resolving issues. Continually providing input or solutions in problem solving on operational issues or procedures and perform administrative follow-up. Strong leader with proven development abilities, capable of clearly presenting ideas, plans and strategies to all levels of management. Solid background in setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team needs. Experience Company Name City , State Customer Service Representative 10/2016 to Current Respond to and resolve customer service inquiries and issues by identifying the topic and type assistance the caller needs such as benefits, eligibility, claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider. Intervene with care providers (doctor's office) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed. Assist customers in navigating through the self-service website and other UnitedHealth Group websites and encourage to be more self-sufficient. Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance. Company Name City , State Customer Service Representative 09/2014 to 02/2016 Served as first level contact for basic and routine customer service inquiries from new, current and prospective customers, shareholders, policy owners, agents and their staff Processed and/or route transactions, requests and inquiries following established procedures and resources Communicated with customers and team members to obtain required information and/or forms Trained and coach new team members Functioned as a resource to team members for review of potential process improvements Worked on committees regarding customer service, sales, policies, procedures and company events. Company Name City , State Juvenile Supervision Officer III 09/2011 to 01/2014 Provided day to day direct supervision to youths in a 24-hour detention facility in a manner that ensures the health, safety and welfare of each youth while following departmental policies, procedures, and standards Directed individual as well as group counseling to all youths; while increasing their personal awareness of responsibilities, choices, growth, and alternative lifestyle changes Made critically sound judgments and decisions during crisis and potentially dangerous situations; thoroughly document all actions taken, inform superiors, and debrief the plan of action with staff to ensure effective results Utilized graduated sanctions, and discipline youths by enforcing the rules of the facility as needed Applied de-escalation skills and handle with care techniques Conducted inspections, rounds and drills which include room checks and physical searches of youth. Company Name City , State Business Wireless Care Supervisor 05/2005 to 10/2009 Led and assisted a diverse team of twelve that was responsible for supporting the design, engineering and implementation of complex integrated product/network solutions. Supervised and monitored the team's work flow to ensure an adequate work balance; reassigned resources where necessary to meet project deadlines in a timely manner. Participated in hiring, termination, performance and salary reviews. Contributed in weekly conference calls to discuss team goals and present new information used to improve customer service. Education and Training Masters of Science : Public Safety/Emergency Management December 2017 Capella University , City , State Public Safety/Emergency Management Relevant Courses Collaboration, Communication, and Case Analysis for Master's Learners, Introduction to Research Methodology, Public Safety Ethnic and Cultural Awareness, Foundations of Emergency Management, Public Safety Leadership, Coordinating a Modern Emergency Management Program, Comprehensive Emergency Management: Response and Recovery, The Science Behind National Incident Management Systems, Comprehensive Emergency Management: Mitigation and Preparedness, Critical Infrastructure and Cyber Security, Integrative Project for Public Safety Learners Bachelor of Arts & Science : Criminal Justice August 2010 Florida A & M University , City , State Criminal Justice Relevant Courses Introduction to Criminal Justice; Statistics in Criminal Justice; Theories in Criminal Behavior; Cases in Corrections; Research Methods in Criminal Justice; Police and Society; Race, Class and Justice; Penology; Contemporary Issues in Corrections; American Court System; Women and Crime; Social Problems Skills Criminal Justice, Public Safety, sales, scheduling

AUTOMOBILE

SALES Career Focus Sales and Marketing expertise includes over 15 years in the Atlanta Real Estate Industry with professional awards and multi million dollars in sales volume yearly. As an Independent Contractor, I managed all aspects of sales,marketing, human resources, advertising and tax accountability with one assistant. I have also been the business manager part time for a local bicycle store a well as working full time building clientele for a major retailer and iconic internationally recognized cosmetics firm. Skills Sales, strong problem solving and team building skills computer proficient affinity for concise but thorough record keeping internet and social media saavy, goal oriented with counter business model ready for creative staffing and event idea execution good interpersonal awareness/ open to persuasive communication and coaching awareness of client needs/interests as well as upper ideas for development and management goals Professional Experience Sales 01/2007 － 08/2015 Company Name City , State Savoir Faire and Chanel Atelier Academy Graduate Macys My Client Award Develop for clientele and marketing strategy to increase staff productivity and volume. Maintained client log of over 500 contacted through email,text and voice on a weekly basis and by appointment. Host dynamic social media networking page/website for clients up to the minute information. Maintain explicit Chanel guidelines for hygiene/ beauty treament and makeup application.Function as Fragrance Ambassador for the line. Create, schedule and advertise special events and promotions for Chanel product line. Interface with clients in store regarding their treatment and beauty application. Our clients include Atanta celebrity and fashion industry names as well as local Vinings , West Cobb and some Buckhead Chanelophites. Real Estate Sales 01/1997 － Current Company Name City , State Atlanta Board of Realtors Million Dollar Club Life Member Coveted Phoenix Award denoting 10 consecutive years of over one Million per year in sales Former Jenny Pruitt/Harry Norman Realtor Top sales producer in office many years for homes in price range of $150,000 - $950,000. Specialize in single family homes and condominium - new and resale purchases. Relocation credentials for assisting transfered employees in the sale of their home or purchase of a home if buyer coming into Atlanta. Chief/Volunteer 01/1990 － 01/1992 Company Name City , State Managed and trained a volunteer force of 30 firefighters within POST certification training guidelines. Maintained two Fire stations. Petitioned Mayor and City Council for funding for training and equipment and executed funding events Worked with insurance companies regarding billing and Arson Investigation training. I have maintained my Class B license. Education Bachelor of Arts : Georgia State University Anthropolgy Atlanta, Ga, USA Prehistoric/Historic culturally significant coursework and field study and excavation  under the late Dr. Roy S. Dickens

SALES

CONSULTANT Profile Skilled professional with 15 years of experience in electrical and quality engineering for numerous engineering and quality control processes. Expertise in creating detailed test plans and test cases for optimal quality control. Solid background in various testing methodologies for both client-facing and non-client-facing procedures and products. Experience Customer Relations  Monitored customer technical related issues  Maximized operational efficiency by coaching staff on various customer service initiatives  Improved employee-customer relations by providing social skills and managerial training to staff. Analytical Skills Oversaw quality assurance initiatives to design and implement products and processes for ongoing projects. Ensured optimal productivity and quality assurance initiatives by performing routine maintenance on electrical equipment. Review statistics and determine areas requiring enhancement, which includes inspecting samples and formulating improvement policies to meet quality standards. Organization and Document Management Managed CAPA's and Risk assessment analysis, failure Mode and Effect analysis, and forensic investigation of manufacturing and product field failures.   Wrote procedures and established practices to develop templates and documentation to improve forensic investigation for manufacturing and product field failures.   Ensured proper documentation of phase deliverables in Products Design History and Technical Files. Work History Consultant 01/2009 to Current Company Name City , State Conducted product analysis to address products high failure rates, which led to more than 15% decrease in failure rate. Provided failure analysis, engineering support, forensic investigation, and statistical data analysis. Provided training to staff in leadership, strategic planning, and organizational management. Electrical Engineer 03/2007 to 11/2008 Company Name Provided Systems and Electrical Engineering Support for Government Programs Development. Supported vehicle hardware and integration, vehicle systems modeling and analysis, and systems requirements. Provided System Integration Design usining MIL-STD-1553 interface, EIA RS-422 interface design, USB and Ethernet interfaces. Performed Installation, Testing, and verification of Simulators' Audio Visual Systems. Developed Vehicle's Software Test Description (STD), Interface Design Description (IDD). Developed Interface Cable Systems for vehicles. Principal Electrical Engineer 04/2005 to 11/2006 Company Name Provided Engineering Support of Dialysis Instruments. Planned and led project functions. Provided project management, failure analysis, and forensic investigation of manufacturing and product field failures. Provided expert advise on the Quality Improvement Team (QIT) Performed products trend analysis, statistical data analysis calculations of raw data, DFMEAs, and design reviews. Managed CAPA's and Risk assessment Analysis. Ensured proper documentation of phase deliverables in Products Design History/Technical Files, Technical Summaries, Technical Manuals. Wrote Products Test Protocols and Procedures Conducted Environmental Tests for product reliability. Systems Engineer 08/2003 to 11/2004 Company Name Implemented test plans, validation protocols, verified code changes, identified and investigated bugs. Performed stress tests and assessed product functionality and usability. Electrical Engineer 10/2001 to 07/2003 Company Name City , State Designed power controls distribution and avionics wiring. Performed Analysis on Voltage Power System control. Designed and developed electrical test equipments. Installed and verifiedn Simulators' Audio Visual Systems. Systems Quality Engineer 10/2000 to 10/2001 Company Name City , State Wrote and implemented quality control procedures Maintained weapon engagement simulation systems. Provided Technical Support to manufacturing and Quality control for testing and calibration of laser equipments System Designed and developed electrical test fixtures for optical devices. Provided Logistical Support and Analysis, Reliability And Maintainability Analysis, Human Factors Analysis. Conducted product reliability testing using environmental test chambers. Made technical presentations to customers worldwide, which resulted in several government contracts with US supported Military Contracts with Egypt, Kuwait and Turkey. Applications Engineer 08/1999 to 09/2000 Company Name City , State Improved Character and Graphic LCD displays designs, engineering changes, and customer support, product testing and validation. Resolved customers' technical issues, which improved company's customer relations. Resolved customers complaints and concerns. Project Engineer 07/1995 to 07/1999 Company Name City , State Developed test programs, calibration test equipments Maintained Automated Test Equipments (ATE) Performed failure mode analysis, yield enhancement, statistical process Developed and executed test plans, validation protocols, test procedures to support manufacturing lines of medical instruments. Reliability Engineer 04/1990 to 07/1995 Company Name Prepared the Company's Quality and reliability Metrics of all products, safety and hazard analysis, failure mode and effect analysis (FMEA), reliability metrics, and system assurance analysis (SAA) Prepared product complaints information reports, medical device reports (MDR). Monitored products reliability, maintainability, and availability. Performed System criticality assessment (SCA) on several products Analyzed acceptance of incoming material and in-process material, product return information, and product investigations. Wrote test procedures and maintained the Quality Control database. Executed and troubleshot Reliability Test plans. Performed Reliability data analysis and reports distribution. Education and Training Bachelor of Science : Electrical Engineering Minor in Computer Science 1997 Northeastern University City , State , USA Electrical Engineering; Minor in Computer Organization and Management 2011 Capella University City , State , USA Organization and Management Affiliations Member, IEEE Computer Society Member, NEU Alumni Association Skills AutoCAD, OrCADD, C, C++,Customer Support, Data Acquisition, Data Analysis, Database, FDA, GMP, Government, Interface Design, Labview, MS Access, MS Excel, MS Power Point, Microsoft Project, Microsoft Visual Basic, Microsoft Windows, MS Word, NT, Organizational leadership, Problem solving, Product Development, Procedure Writing, Programming, Project management, Protocols, Quality Improvement, Quality Control, Risk Assessment, Strategic Planning, System Integration, Technical Support, Presentations

CONSULTANT

ENGINEERING MANAGER Summary Mechanical engineer with more than 30 years of progressive experience specializing in economics driven project justification, management and mechanical design. Much of my career has been focused on paper converting equipment and operations developing into roles in maintenance and reliability systems. More recently responsible for facilitating the capital investment portfolio for the Halsey Mill. Highlights Project management Paper converting equipment Facility and plant modifications DMF and Project Work Process Written and verbal communication skills AutoCAD and Excel Accomplishments Start-up of major converting equipment lines with emphasis on long term reliability.  Designed and implemented a mill project work process to improve economic thinking and operational ownership of mill driven projects. This has streamlined the mills approval process for projects. Experience Engineering Manager May 2011 to Current Company Name - City , State Responsible for facilitating the capital projects plan and process. This has included developing a process to evaluate projects with stakeholders at determined phase gate challenges and developing engineering talent to work within the expectations of the GP Project Work Process. Transitioned into a working manager with responsibility for managing several projects up to the $4MM range in addition to responsibility for the overall capital portfolio. Develop clearly written venture summaries to communicate the DMF and economic rationale for projects Responsible for hiring and developing engineering talent for the organization. Manager - Maintenance and Reliability January 2009 to May 2011 Company Name - City , State Member of the mill leadership team responsible for safe work performance and contract adherence of a 76 person maintenance group. Included the hiring and development of craftsmen and salaried personnel for the maintenance department. Utilized reliability experience to provide focus on mill reliability improvements in the areas of lubrication, precision maintenance work, sustainable PM processes, BOMs and procedure based job plans. Recognized at the time as one of the most effective converting maintenance efforts in the company with lowest maintenance cost per case in the company. Supervisor Reliability Engineer November 2005 to January 2009 Company Name - City , State Led the converting PM program with a focus on developing sustainable results by developing mechanical work standards and a job plan library for converting equipment and implementing them into the CMMS (Passport) to support the PM inspection program, parts rebuild program, and the periodic machine rebuild efforts. Led RCM efforts to establish a maintenance and reliability plan for new Perini and PCMC equipment and implementing the results into a CMMS. This effort required educating the team on RCM methodology, facilitating the RCM process with a large team and establishing a vision for incorporating the RCM effort into an existing PM program. System administrator for the Passport CMMS system. Developed tools to understand and repair PM processes, provided training for PM processes. Managed Machine shop including supervision of machinists, and managing flow of work through shop. Process &Tooling Engineer November 2000 to November 2005 Company Name - City , State Responsible for developing improvements to a laser patterning lamination process that had been recognized as the least reliable process in the production line. Improvements to the web handling design led to an 80% output improvement to a bottleneck process. Other contributions included developing an SPC strategy that reduced variation and increased reliability. Established the SPC system and provided startup assistance for the line when it transferred to Singapore. Designed and started up the next generation laser patterning operation for adhesive film successfully bringing the process on line ahead of schedule and exceeding quality specifications. Led leak testing process improvement efforts, SPC compliance and investigation of correct GR&R practices. Participating and leading task force efforts to understand quality issues in the factory. Coordinated adhesive related improvement efforts with teams including scientists, vendor representatives and supply chain personnel. Converting Plant Engineer January 1993 to November 2000 Company Name - City , State Responsible for budgeting, planning, managing capital improvement process in Halsey Mill tissue/towel converting plant. Primary responsibility for construction management, vendor negotiations and installation and startup planning for several $1MM+ installations. Startup Superintendent for a new technology towel rewinder complex. Provided project management through the installation, training and startup followed by supervision of the operation for a two year period during difficult redesign efforts and until start up issues were resolved. Senior Converting Analyst November 1992 to January 1993 Company Name - City , State Worked with manufacturing sites to develop utilization improvement plans for manufacturing assets. Development Designer, Mechanical Engineer, Senior Mechanical Engineer January 1984 to November 1992 Company Name - City , State Design engineer developing specialized machinery for the paper converting industry. Developed machinery and equipment layouts for manufacturing facilities, managed CAD installation and developed computer simulation models of complex manufacturing facilities. Education Bachelor of Science : Mechanical Engineering University of Idaho - School of Engineering - City , State Skills budgeting, CAD, construction management, engineer, film, hiring, inspection, laser, machinery, managing, mechanical, negotiations, processes, process improvement, project management, quality, simulation, SPC, strategy, supervision, system administrator

ENGINEERING

CASHIER Summary 3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Excellent communicator with a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Hardworking with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Highlights Excellent communication skills and rapid and precise customer service skills Self-motivated Quick learner Strong verbal communication Organized multi-tasker Team leadership Friendly and helpful Proficient in cash management. Valid OH driver's license Local/state health laws knowledge Late-night shift availability Credit card processing Carbonated beverage dispenser cleaning and Multi-line phone talent maintenance Healthy meal preparation Fast and efficient service worker Patient-focused care CPR certification. Accomplishments Employee of the Month at Taco Bell Experience Cashier Dec 2014 to Dec 2014 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Organized the store by returning all merchandise to its proper place. Certified Home Healthcare Aide Feb 2014 to Sep 2014 Company Name － City , State Provided patient education. Treated patients with strokes. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Assisted patients with daily functions. Delivered in-home care to disabled children and adults. Ensured safety and well-being of patients. Transported patients to and from different departments. Assisted patients with bathing, dressing, hygiene and grooming. Completed all daily living tasks to enhance the quality of life of elderly patients. Engaged patients with games, crafts, cooking, music, reading and other activities. Deli/Bakery Clerk Mar 2013 to Jan 2014 Company Name － City , State Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Decorated and merchandised quality bakery goods. Ordered and received bakery products and supplies. Properly wrapped, boxed, and weighed bakery department products. Practiced safe food handling procedures at all times. Assisted customers in placing special orders for large-scale events such as weddings and birthday parties. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Assisted customers with food selection, inquiries and order customization requests. Crew Trainer Sep 2012 to Mar 2013 Company Name － City , State Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Maintained cleanliness and presentation of stock room and production floor. Consistently provided friendly guest service and heartfelt hospitality. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Verified that prepared food met all standards for quality and quantity. Crew Member Mar 2012 to Aug 2012 Company Name － City , State Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work. Performed all position responsibilities accurately and in a timely manner. Education High School Diploma 2012 Trimble High School － City , State , Athens Associate of Science , Health and Wellness Washington State Community College － City , State , Washington Skills Excellent Customer Service. Certified in CPR and First Aide. Fast learning and working skills.

HEALTHCARE

ACCOUNTANT Summary To pursue excellence in the dynamic business world by obtaining a placement allowing me to perform in an environment where honesty, sincerity & a positive attitude would be valued. I would like to take up a challenging job to nourish my qualification , expertise & experience within a reputed organization & further enhance my performance. Flexible [Job Title] who adapts seamlessly to constantly evolving accounting processes and technologies. Flexible [Job Title] who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Dos , Windows 9.x , XP, MS Office, Oracle, Tally, Adobe Photoshop , Adobe Illustrator, Pagemaker, 3d Inifnative, Audio Editing, Video Editing , Macro Media Director, Oracle 8I, Developer 2000. Account reconciliations Accomplishments Enter outstanding achievements that show you can go above and beyond basic job expectations. See Examples General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience October 2011 to August 2015 Company Name City , State Accountant Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Responsible to ensure that receivables are timely collected, Participate in preparation of Monthly Management reports, Stock taking, monthly, quarterly and yearly and running reports for inventory control and analysis, Inspection and follow up of warehouse for stock movement. Review of taxation documents and applications for clients, Preparing for cost analysis and variance reports, and supporting management in cost modeling and overhead cost allocation, Processing for final payment for suppliers and staff. Assisting management in Budget preparation, Checking of proper documentation before payment disbursement. Reconciliation of Bank Statements, staff account and supplier accounts, Financial ratios and analysis report of the same, Making MIS report for CFO and senior Management, Coordinating with other departments for financial management. January 2009 to September 2011 Company Name City , State Accountant Reviewed accountantÆs book entries to ensure accuracy of the G/L. Responsible to ensure that receivables are timely collected, Participate in preparation of Monthly Management reports, Stock taking, monthly, quarterly and yearly and running reports for inventory control and analysis, Inspection and follow up of warehouse for stock movement. Preparing for cost analysis and variance reports, and supporting management in cost modeling and overhead cost allocation, Maintaining staff accounts and processing staff salary, leave, and final settlement in timely manner after checking of documents and auditing of the same. Processing for final payment for suppliers and staff, Processing and review of tax documents, Assisting management in Budget preparation, Checking of proper documentation before payment disbursement, Liaising with HR and suppliers for payroll and other disbursement. Reconciliation of Bank Statements, staff account and supplier accounts, Financial ratios and analysis report of the same, Giving guidance and support for general staff for payroll and finance, Making MIS report for CFO and senior Management, Coordinating with other departments for financial management. Aug'07- Dec'08 Auto1 (Al-Ghannam Auto World Co. WLL), Kuwait Accountant: Responsible to ensure that liabilities are paid on time and receivables are timely collected, Participate in preparation of Monthly Management reports, Maintaining accounts on daily basis, Stock taking and inventory report as well as warehouse inspection, Preparing and disbursing salary and leave to staff after checking of proper documentation, Reconciliation of Bank Statements, MIS report for senior management. April 2006 to May 2007 Company Name City , State Accountant Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Responsible for payable are paid on time and receivables are timely collected, Ensures Co. policies related to payments, and contracts are completely followed. Preparing payroll for staff, Preparation of Financial Statements. October 2001 to March 2006 Company Name City , State Account Assistant Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Maintaining Accounts on daily basis up to finalization, Follow up Accounts receivables and daily reporting to the Management, Preparation of Inventory Reports, Sales Invoices , Purchase Invoices and all accounting Vouchers of debit & credit. Sep' 2K- Sep'01 Digital Vish Computers, Udaipur (Raj.) India. Maintaining Cash books and Journal book and reconciliation of bank accounts, Preparation of Cash Vouchers & handle petty cash, Daily routine banking works etc. Education 2006 Vidyasagar University City , State , India MBA : Finance Finance 2000 Mohan Lal Sukhadia University City , State , India Select... Skills 3d, accounting, Accountant, Accounts receivables, Adobe Illustrator, Adobe Photoshop, Pagemaker, Audio Editing, auditing, banking, book, Budget preparation, contracts, cost analysis, credit, clients, debit, Dec, documentation, Dos, senior Management, finance, Financial, financial management, Preparation of Financial Statements, HR, Inspection, Inventory, inventory control, Macro Media Director, MS Office, 2K, Windows 9.x, works, MIS, modeling, Developer 2000, Oracle 8I, Oracle, payroll, policies, reporting, Sales, tax, Video Editing Affiliations Enter any professional organizations that you are involved in. See Examples

ACCOUNTANT

OUTBOUND SALES Career Overview Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Core Strengths Exceptional communication skills Microsoft Outlook, Word and Excel MS Windows proficient Adherence to high customer service Skilled in call center operations standards Adheres to customer service procedures Customer-focused Customer service award Quick learner Accomplishments Customer service award Quick learner Work Experience Outbound Sales June 2009 to June 2011 Company Name － City , State Answered an average of [80] calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Built long-term customer relationships and advised customers on purchases and promotions. Routinely answered customer questions regarding merchandise and pricing. Effectively managed a high-volume of inbound and outbound customer calls. Evaluated consumer reports on a monthly basis. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Receptionist March 2002 to December 2003 Company Name － City , State 44314 Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed. Professionally and courteously verified appointment times with patients. Adeptly managed a multi-line phone system and pleasantly greeted all patients. Verified patients' eligibility and claims status with insurance agencies. Prepared patient charts accurately and neatly for the clinic. Diligently filed and followed up on third party claims. Coordinated luncheons with Pharmaceutical Representatives. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Resourcefully used various coding books, procedure manuals and on-line encoders. Precisely evaluated and verified benefits and eligibility. Updated patient financial information to guarantee accuracy. Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner. Provider Rep May 2003 to March 2008 Company Name － City , State Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Prepared patient charts accurately and neatly for the clinic. Prepared patient charts, pre-admissions and consent forms as necessary. Researched questions and concerns from providers and provided detailed responses. Updated patient financial information to guarantee accuracy. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Participated in facility surveys and inspections made by authorized governmental agencies. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards. Cole Manage Vision - Twinsburg, 44087, OH Effectively managed a high-volume of inbound and outbound customer calls. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Managed high call volume with tact and professionalism. Educational Background High School Diploma : General , 1985 North Marion High School 1985 High School Diploma: General North Marion High School - Mannington, 26582, WV Diploma : Paralegal , 1992 Webster college － City , State , US 1992 Diploma: Paralegal Webster college - Fairmont, WV Office Technology , 1994 Webster College － City , State , US 1994 Degree: Office Technology Webster College - Fairmont WV Diploma : Medical Office , 2007 Brown Mackie College － City , State , US 2007 Diploma: Medical Office Brown Mackie College - Akron, OH Skills Pricing, Sales, Inbound And Outbound, Audit, Documentation, Filing, Inspections, Maintenance, Medical Records, Basis, Receptionist, Customer Inquiries, Of Sales, Sales And, Telephone, Benefits, Claims, Coding, Cpt, Icd, Icd-9, Icd9 Coding, Icd-9 Coding, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Customer Service, Retail Sales, Award, Call Center Representative, Customer Support, Etiquette, Excel, Microsoft Outlook, Operations, Outlook, Word, Paralegal

SALES

SENIOR PRODUCT DESIGNER Professional Summary As a proven, experienced product designer I am involved in every phase of product design cycles from initial concept to post-production. I cost reduce products and expand existing product lines by developing numerous patentable items. Call me if you desire a mature, dependable leader having solid, practical experience with an eye to the future and functional marketability. Skills AutoCAD proficient  Solid Works 3d Solid Modeling Complex problem solving Technical problem-solving Works well in diverse team environment Team leadership Strong decision maker Injection molded plastic mass-manufacturing techniques Corel Draw Graphics  proficient Technical Illustrations Product Usage Line Art Company Logos Catalogue and Brochure Layout and Design Microsoft Office proficient Creative concept development Website Development Silk-screen Printing Work History Senior Product Designer April 1984 to Current Company Name - City , State Conceived, developed and specified product components for new product development. Worked with product planners and industrial designers to conceptualize and refine product concepts. Developed and tested models of alternate designs and processing methods to assess cost and manufacturing feasibility. Created solid model component and assembly files for virtual representation of designs. Ordered rapid prototypes and supervised testing and ongoing development and performance of design. Supported product designs through test analysis and simulation. Coordinated project tooling release of injection molded components. Evaluated pre-production mold shot samples and refined for improved assembly and performance. Coordinated any special secondary operations,  fixturing  or manufacturing  sensitive  mandates. Developed internal processes and plans for mechanical verification, product development and factory processes. Recommended design modifications to eliminate machine and system malfunctions. Created detailed engineering drawings, technical drawings, schematics and computer-generated reports for new product development. Attended new product pre-production pilot runs.  Created drawings for patent submittal. Reviewed patent applications for technical accuracy. Created exploded view product drawings of owner manuals and compliance publications. Drawing and design checking, including tolerance studies and moldability. Promoted and implemented process improvements company-wide. Interviewed and trained new engineering personnel. Draftsman, Layout Estimating January 1983 to April 1984 Company Name - City , State Detailed shop drawings of bridge expansion systems. Made templates from engineering drawings for shop usage. Check drawings and shop fabrication for conformity to engineering specifications. Layout steel for shop fabrication. Calculate shipping weights and create bills-of-lading. Education Williamsport Area Community College 1979 City , State Associate of Arts : Advertising Art GPA: Dean's List GPA: 3.2 Minors Marketing Graphic Design Drafting Elective Emphasis in mathematics Advanced Algebra Geometry Trigonometry Statistics Calculus Jersey Shore Area Senior High School 1977 City , State Graduate : 1977 Graduate -- Academic Courses Member National Honor Society Varsity Wrestling, Cross Country, Baseball Rotary October Boy of the Month Affiliations Civic Avis Recreation Association President Educational Member of Keystone Central Technical Advisory Committee Little League Baseball Former Coach (all age levels), League Safety Officer Elementary Wrestling Former Head Coach, Board Member of Parents Auxiliary Empfield Enterprises Graphic Design Manager and Consultant Penn. College of Technology Part-time Teacher, Microcomputer Fundamentals Designamics Owner / Operator Textile Silk Screen Printing Business Outside Interests Family Husband, Father of Three Children with Five Grandchildren Church Lay Leader and Administrative Council Member Civic Avis Recreation Association President Educational Member of Keystone Central Technical Advisory Committee Little League Baseball Former Coach (all age levels), League Safety Officer Elementary Wrestling Former Head Coach, Board Member of Parents Auxiliary Empfield Enterprises Graphic Design Manager and Consultant Penn. College of Technology Part-time Teacher, Microcomputer Fundamentals Designamics Owner / Operator Textile Silk Screen Printing Business Skills Art, assembly, AutoCAD, Brochure, computer literate, databases, debugging, product design, desktop publishing, drafting, Estimating, freehand, Drawing, Layout and Design, Layout, Logos, Director, marketing, materials, mathematics, Mechanical, Works, Modeling, personnel, processes, researching, routing, sales, shipping, sketching, spreadsheets, website development, word processing Additional Information Member National Honor Society Varsity Wrestling, Cross Country, Baseball Rotary October Boy of the Month Outside Interests Family Husband, Father of Three Children with Five Grandchildren Church Lay Leader and Administrative Council Member

DESIGNER

GENERAL HR ASSISTANT/OFFICE ASSISTANT Summary Effective communicator and team leader with excellent time management skills. Familiar with daily office operations and experienced in diffusing staffing issues to ensure all activities are completed in an expeditious manner. An independent worker. Effective organization, planning, oral and written communication skills, able to multi task and meet deadlines efficiently and accurately. Microsoft Office programs and other computerized business systems. Highlights New hire orientation Exceptional interpersonal skills Personnel records maintenance Inventory control Staff training Supervision and training Accomplishments Promoted to Call Center Manager in 1 year . Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Experience August 2010 to February 2016 Company Name City , State General HR Assistant/Office Assistant Greet and screen patients, visitors, and staff, via telephone or in person, for the Medical Department and its related Programs, and answer inquires. Provide quality service that meets the needs of patients and clients as well as other customers - payers, families, referrers, and staff. General clerical duties including photocopying, fax and mailing, maintains inventory of medical supplies and instruments and maintain electronic and hard copy filing system. Retrieve documents from filing system, maintains office equipment, monitors and maintains office supplies and forms. Handle requests for information and data - Insurance authorizations, consult with insurance carriers to determine or obtain authorization for medical consults. Resolve administrative problems and inquiries, prepare written responses to routine enquires. Prepare and modify documents including correspondence, reports, drafts, memos and emails. Schedule and coordinate confidential/sensitive information, such as patient matters, to authorized persons. November 2009 to April 2010 Company Name City , State Customer Service Specialist/Call Center Gather and assembles fiscal data and prepares various reports. Monitor the expenditure of funds. Resolve operational issues which arises at the center. Receive and responds to questions and complaints from the public. Recruit, train, develop work schedules and guides staff Manage day-to-day activities of the Call Center in the absence of the manager. Store, retrieve and distribute information to staff and clients of organization. Schedule client appointments and maintained highly confidential information. December 2005 to December 2008 Company Name City , State Human Resources Assistant Maintain organized job files for all positions with position documentation, applicant data, and interview notes. Put together new hire packets and new employee folders for HR department. Draft correspondence including offer letters, resume acknowledgements, etc. Process all new hire and termination paperwork and workflows; including filing. Serves as main point of contact for payroll related information. Maintain the employee personnel and benefits files. Prepare correspondence, letters, memos, presentation material, other documents, spreadsheets. Coordinate and prepare New Hire Orientations. Use computers to input, extract, query, and research data in personnel database systems, as well as performing office applications. Evaluate applicants for basic compliance in regards to position specifications, scheduled. interviews and physicals and performed background checks and new employee orientation. Create employee surveys through Zarca Interactive software. Assist with necessary education and materials to managers/employees including workshops, manuals, employee handbooks, and standardized reports. Work closely with Employee Relations Manager of Human Resources to deescalate issues, propose resolutions and execute action plans in order to Organizational challenges. Preparation and maintenance of such reports as necessary to carry out the functions of proper disciplinary action or unemployment review hearings. Support and lead special projects as needed. December 2002 to April 2005 Company Name City , State Assistant Manager Assisted end-users with a variety of tax preparation related issues. Supervise and train staff, develops and oversee the completion of work, monitors the expenditure of funds. Store, retrieve and distribute information to staff and clients of organization. Ensure that all staff members could use the system effectively and properly transmit documents to the Internal Revenue Service. Receive and responds to questions and complaints from the public. Purchase, inventories, and stores merchandise, supplies and equipment. August 1999 to December 2005 Company Name City , State Senior Customer Service Representative Updating customer's information; inputting recent financial data. Provide training and support to employees on banking procedures and terminology. Answer customer inquiries and completed troubleshooting on banking software. Provide day-to-day guidance, coaching, and support to management and staff. Receive and responds to questions and complaints from the public. Develop and oversees the completion of work projects. Complete projects as assigned including information gathering and tracking. Education STRAYER UNIVERSITY City , State Associates Degree : Business Administration/Human Resources Business Administration/Human Resources PRINCE GEORGE'S COMMUNITY COLLEGE City , State Essentials of Human Resource Management Certificate Program Skills administrative, banking, basic, benefits, Call Center, clerical, coaching, client, clients, database, documentation, Employee Relations, fax, filing, financial, forms, funds, Human Resource Management, Human Resources, HR, Insurance, maintains inventory, letters, notes, mailing, materials, office applications, office, monitors, office equipment, Organizational, payroll, personnel, quality, research, spreadsheets, surveys, tax preparation, telephone, employee handbooks, troubleshooting, workshops.

HR

SENIOR HR Highlights Safety ManagementEmployee EngagementHR GeneralistTraining & DevelopmentOrganizationRecruiting & Succession Planning Accomplishments Experienced in union and non union manufacturing, sales & headquarter environments. Established North American region safety operations network across US & Canada, 7 manufacturing sites and 4separate business units, this model has been used in other functional areas. Experience Senior HR January 2007 to October 2010 Company Name － City , State Industrial Development DirectorNovember 2015 to CurrentDanone - Minster, OHDevelopment of consistent technical training to assure skill attainment across the 7 manufacturing sites in the region. Environmental, Health & Safety DirectorOctober 2010 to October 2015Dannon - Minster, OHEstablished and led regional safety and health network for 4 Dannon US sites. Expanded responsibilities to include allsafety auditing across 7 dairy Danone sites, waters division and baby nutrition divisions in the US. Attained One Team Award for the region attaining no lost time incidents during a time of growth.Expanded skill set to become an internal ISO 22000 quality auditor and a ISO 14001 Environmental auditor.Assured EHS transition for 2 newly acquired businesses.Lead on bio-vigilance, food and site security. Led site of 400 employees and 200 contractors in HR, training and safety functions during a time of high growth andextensive change. Key contributor for negotiation team first union contract with BCTGM resulting in millions of dollars of savings inbenefit costs over the term of the 5 year contract. Implemented behavior based safety methods to reduce lost time from 12 to zero resulting in a 3 year record of nolost time incidents.Transitioned and reduced 24 shift configurations to 4 by implementing 12 hour 24/7 shift organization.Succession plan recruiter lead to assure bench strength in industrial manager and supervisor roles. January 2002 to April 2007 Company Name A Bayer Material Science Company - Sheffield, MALed HR/Training functions for 5 New England States. Closed one facility including outplacement of personnel.Team member for carve in team to align another site into a wholly owned subsidiary of Bayer.Transitioned 24/5 operations to a 24/7 schedule after successfully defeating union organizing campaign.Led cross-functional training team to attain $141,000 Massachusetts workforce development training grant.Assured completion of training of new employees and cross training of personnel from hourly to executive level. Implemented crisis management process, including negotiating local employee assistance vendor incoordination with national contract.Oversaw recruiting activities to identify top talent using consistent, high impact recruiting and compensationmethods.Contributed to the Job Safety Behavior Observation process (JSBO) by conducting ongoing health, safety andISO audits. Reason left - trailing spouse. January 2000 to February 2002 Company Name Angola, INServed as process owner for operations of human resources functions, operations quality organization, as well asliaison to division and corporate information systems and finance functions. Facilitated staff role identification and structure to provide support to customer-centric organization.Led order fulfillment team. Reduced errors by 83% using structured problem solving approach.Implemented performance management process. Reason left - plant closure Human Resource ManagerJuly 1996 to December 1999Ingersoll-Rand ARO Fluid Products Division - Angola, INManaged human resource functions, including safety, training and development, workers' compensation, organizational effectiveness, staffing, payroll and labor negotiations. Served as chief spokesperson in UAW contract negotiations team integrating cell based and skill based paylanguage.Communicated and implemented policies and procedures, including Americans with Disabilities (ADA) andFamily Medical Leave Act (FMLA).Contributed to Kaizen, suggestions, business strategy planning, and safety teams as well as quality advantagetraining, quality of leadership, and money stream training.Reduced absenteeism from 4% to 1.5%.Implemented case management and return to work programs, reducing average lost days from 273 to zero.Reduced workers' compensation costs by 62%.Closed 114 grievances without arbitration in 3 years. Human Resource ManagerFebruary 1989 to March 1996Hendrickson Truck Suspension - Kendallville, INOversaw human resource functions for multiplant operations. Functions include safety, training and development,workers' compensations, organization effectiveness, staffing and labor negotiations. Managed 3 direct reports Implemented first HRIS - ABRAAttained 3 promotions and received the Hendrickson President's Award. Reason left - reorganization. Education Bachelor of Science : Personnel , 1988 Purdue University － City , State , USA Personnel Associate of Science : Supervision , 1987 Purdue University － City , State , USA Supervision Associate of Science : Plant and Soil Science , 1985 State University of New York - Cobleskill － State , USA Plant and Soil Science Skills ADA, approach, arbitration, auditing, business strategy, case management, contract negotiations, crisis management, finance, functional, HRIS, Human Resource, human resources, HR, information systems, ISO, leadership, Material Science, money, negotiating, negotiation, negotiations, network, organizing, organizational, payroll, performance management, personnel, policies, problem solving, quality, recruiting, recruiter, Safety, staffing, structured, supervisor, technical training

HR

GENERAL ACCOUNTANT Professional Summary I have around 6 years experiences in the field of Accounting & banking works, with Egyptians and foreign companies, I'm really honored to introduce myself as a hardworking, good Communication skills, with the highest level of integrity, honesty, loyalty, strong beliefs, goal orientated, sober habits and the desire to produce the best of the work. Areas of Expertise Abdul Aziz Abdul Ghafar Ahmed) Final accounts and Balance Sheet Ability to deal with the accounting program (QuickBooks). Ability to make the financial statements, accounting cycle by excel. Skill with Microsoft word. Skillfulness with computer. Work Experience 06/2014 to 10/2016 Company Name Completion of opening customer account using National bank of Egypt system. Checking requests for opening an account and make sure it's compatible with the Egyptian standards for opening an account. Serving 50 branches per day and complete nearly 500 accounts per day. Customer Service at Green Towers Egypt, Alexandria. 03/2013 to 05/2014 Dealing directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Provide pricing and delivery information. Set up new customer accounts. 1|Page. E-mail:[email protected] Mobile phone :( +2) 01207673477 Process orders, forms, applications and requests. Organize workflow to meet customer timeframes. Manage customers' accounts. Keep records of customer interactions and transactions. Record details of inquiries, comments and complaints. Record details of actions taken. Maintain customer databases. 10/2011 to 02/2013 General Accountant Company Name － City Job Description:. Preparation of Financial and accounting reports and their presentation to the Financial Manager. Prepare reports weekly and monthly for revenues and expense. Prepare journal entries. Complete general ledger operations. Account/bank reconciliations. Review and process expense reports. Assist with preparation and coordination of the audit process. 08/2010 to 09/2011 General Accountant Company Name Job Description:. Preparation of Financial and accounting reports and their presentation to the Financial Manager. Prepare reports weekly and monthly for revenues and expense. Prepare journal entries. Complete general ledger operations. Account/bank reconciliations. Courses: Has fulfilled all requirements for final accounts and Balance Sheet and contracting accounts in guide for accountant center with grade excellent. Education May 2010 Trained as Accountant in Walid Hamdy Hashem office for Account solution from Jan Alexandria University Personal Information Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted Languages Arabic mother tongue. Good in both written and spoken English. Skills accounting, Accountant, Arabic, Balance Sheet, bank reconciliations, com, resolve customer complaints, Customer Service, databases, delivery, E-mail, English, expense reports, Financial, Financial and accounting, financial statements, forms, general ledger, Lecturer, excel, office, Microsoft word, Page, pricing, QuickBooks, telephone, phone, workflow, written Additional Information Personal details: Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted 3|Page

ACCOUNTANT

CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of building construction and civil engineering principles and concepts. I collaborate successfully with staff and contractors to complete multi-million dollar projects. Skills OSHA Certified Excellent customer relations Subcontractor management Knowledgeable in construction safety Best building practices Interior and exterior renovation Scaffolding Commercial construction expert Fall Protection Plan (FPP) Strong interpersonal skills Design experience Project scheduling Building systems and services State Certified Erosion and Sedimentation Control Inspector Designed and built custom homes. Considered a Subject Matter Expert in all construction trades.  Held State Certifications in Concrete Field, Asphalt Field, Soils and Aggregate. Project scheduling State Certified as an Erosion and Sedimentation Control Inspector. Held and recertified in Field Concrete Testing, Soils and Aggregate Compaction, Nuclear Gauge Safety and Hot Mix Asphalt field. Panned, Designed and built Custom Homes. Subject Matter Expert in all construction trades Work History Construction Manager 06/2011 to 02/2014 Company Name – City , State Perform construction Management and/or construction Inspection duties involving the erection of new structures; the installation of equipment and systems; or the alteration or major repair of existing structures, accomplish studies and design work of complex, conventional nature and, provide technical expertise and guidance to the Contracting/Engineering team during negotiations of individual delivery orders. Serve as the Construction Manager at multiple construction sites and is responsible for overseeing the design and construction of projects involving large scale state facilities and infrastructures which involve managing sizable monetary expenditures and rigid time frames for completion. Manage Observe and investigates construction at all stages to identify possible problems in contractor's work performance and in delivered materials and equipment and Complete the contractors Performance Evaluation. Performs biddability, constructability, and environmental reviews of plans and specifications to determine whether documents are clear and materials are readily available. Reviews plans and specifications to determine whether the project will be completely functional. Schedule and perform progress meetings and conference with the contractor to resolve differences of opinion. Acts as technical representation by interpreting and clarifying drawings and/or sketches, specifications and other proposal documents during the delivery order procurement process. Prepares reports reflecting the progress of construction activities, site and weather conditions, and any construction delays or unusual circumstances. Reviews and approves contractors' payment estimates against construction progress measurement data, and reports of materials and equipment used against information gathered from field inspections and survey reports. Coordinates construction operations with contractors and, where applicable, using agency representatives, and ensures that using agency is informed of construction status. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Offered direction to landscape architects on all landscaping projects. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Implemented systems to improve process efficiency and reduce the project duration. Construction Manager 04/2003 to 06/2011 Company Name – City , State Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Assisted the operations group with warranty service repairs. Offered direction to landscape architects on all landscaping projects. Provided safety kits to all construction personnel, which complied with safety protocols for the job site. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems. Trained and promoted continued education for all onsite crew members. Performed project acceptance inspections. Conduct and scheduled training of Construction Inspectors. Hire and review the inspection staff and assume all administrative responsibilities. Education Certificate of Completion : Transportation Construction Management Institute 2012 Virginia Tech - City , State Coursework in Project Management, Construction Management, and Accounting Continuing Education in Construction Management. Studied the Project Scheduling and Budget. Accomplishments Directed the installation of twin 1500 -gallon septic tank system and corresponding drain field. Managed the construction budget of more than $14 million dollar. Received a letter of praise from the Commissioner of Transportation. Received an award as the most outstanding student in the industrial arts department. Skills agency, delivery, functional, managing, materials, meetings, negotiations, procurement, progress, proposal

CONSTRUCTION

CERTIFIED NURSE ASSISTANT Professional Summary I am a motivated individual with highly effective communication skills as well as a level-headed health professional who remains calm and effective in extremely difficult and stressful situations.   I am seeking a job in the Medical field in a Clinical position that will enable me to grow as a knowledgeable professional and enhance my current abilities.  Skills General Administrative Experienced in handling escalated phone calls Ability to operate multi line phone system Front Office knowledge/General reception skills Proficient in scheduling appointments/ Collecting Copays/ Verifying insurance  eligibility /Consent forms Experience in Epic (EMR system)  Proficient in patient-focused care Efficient and reliable team player Core Competencies: Excellent telephone etiquettes Skilled in handling multiple tasks and working under pressure Quick learner Customer Service Assistance and Quality Assurance experience Knowledge of medical terminology, medical billing coding  Creative and strong problem solver Exceptional communication skills MS Windows proficient Medical terminology knowledge Work History Certified Nurse Assistant , 04/2009 to 10/2012 Company Name – City , State Identifies/responds to critical changes in patients and reports to RN/LVN. Repositions patient for maximum comfort & hygiene measures and gives general hygiene to patients. Obtains patients self-report of pain when taking vital signs and reports to nurse. Charts vital signs in graphic. Observes patient for signs of discomfort. Makes frequent rounds, answers call lights. Reports changes in condition/behavior of patient. Prepares room for admission/transfer/discharge. Box Office Aide 1. Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Provided pre- and post-operative care. Maintained a clean, healthy and safe environment. Performed clerical duties, such as word processing, data entry, answering phones and filing. Maintained sanitary residents' and program rooms. Performed procedures and uses equipment as delegated by a licensed professional, including blood draws and EKGs. Documents objective data and routine aspects of patient care. Reported any unusual circumstances in the patients' condition or environment. Collects patient specimens and data, including vital signs, input/output and other delegated measurements. Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness. Provided a comforting and soothing environment. Took advantage of opportunities for continuing education, quality assurance and performance improvement activities. Monitored expiration of medical supplies and medications. Monitored expiration of medical supplies and medications. Box Office Aid , 01/2007 to 08/2011 Company Name – City , State Alphabetical filing. Answer phone calls regarding performances and ticketing. Assist customers with questions during performances. Office duties such as copying papers, faxing, and packaging mail. Telephone Interviewer. Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Operated a POS system to itemize and complete an average of [number] customer purchases. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Telephone Interviewer , 09/2005 to 05/2006 Company Name – City , State Survey Interviewer for Bank of America and Scion. Administer questionnaire as written and record responses verbatim into a computer. Entered data into databases in a timely and accurate manner. Obtained and scanned documentation and entered into the database. Produced monthly reports using advanced Excel spreadsheet functions. Reviewed medical records for completeness and filed records in alphabetic and numeric order. Organized forms, made photocopies, filed records and prepared correspondence and reports. Reviewed and updated client correspondence files and scheduling database. Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review. Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. Education Diploma : Medical Assisting , 2012 Downey Adult School - City , State Medical Terminology                                                             Basic billing.                                                                          CPT and ICD-9 Coding.                                                          Blood draws/Venipuncture                                                    Sterilization by autoclaving Coursework in Laboratory Equipment Calibration Certified Nurse Assistant/Medical Core Program : 12 2011 Cypress College - City , State General Education for pre-requisites for Nursing Program. Medical Assistant Diploma Certified Nurse Assistant (expires April, 2013) American Heart Association Healthcare Provider (BLS) for CPR and AED (expires July, 2014) Nonviolent Crisis Intervention (CPI) (expires December, 2013) HIPAA/OSHA Compliant Microsoft Word 2007/Keyboarding 37wpm : N. Orange County Regional Occupational Program  Certified Nurse Assistant/Medical Core Program      Medical Terminology. Medical Abbreviations. Knowledge of Body Systems/ Basic Anatomy and Physiology. Certifications Medical Assistant Diploma Certified Nurse Assistant   American Heart Association Healthcare Provider (BLS) for CPR and AED  Nonviolent Crisis Intervention (CPI) HIPAA/OSHA Diploma  Skills Basic, billing, Charts, CA, copying, CPI, CPR, CPT, faxing, filing, graphic, ICD-9, Keyboarding, Medical Terminology, mail, Office, Microsoft Word, Nursing, packaging, Coding, Telephone, phone, written Additional Information ADDITIONAL INFORMATION Available for all shifts, extended hours and weekend assignments.

ARTS

SENIOR DIGITAL PRODUCER/MULTIMEDIA SPECIALIST Summary Seasoned digital journalist with 17 years of experience in digital communications to include marketing initiatives, email campaigns, event planning, web content management, social media strategy, database management, writing, editing and digital video production. Experienced Logistics expert and Post 9/11 veteran with over 20 years of leadership experience in the United States Air Force Reserve. Highlights Photography/digital video background Experience with Final Cut Pro and Adobe Creative Cloud - non-linear editing Content curation and SEO expert Copyediting and proofreading Graphic design CSS, XML, HTML, js Brand communications Data visualization Social media Effective team leader Supply and logistics planning Project management Ground and air transportation Global logistics Strategic planner Project development and work flow planning Cargo tracking Secret security clearance Training and development Accomplishments Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom to include coordinating the redeployment of the last military unit in Iraq (combat truckers) and Defense Logistics Agency personnel as well as personnel swap-outs at the US Embassy in Baghdad. Received the Meritorious Service Medal for these accomplishments. Experience Senior Digital Producer/Multimedia Specialist November 1998 to February 2016 Company Name - City , State Created, curated and managed the digital content for 24 community news websites and special niche pages/sites under the umbrella of www.thisweeknews.com and columbusparent.com Produces digital video projects for both news and sports stories from concept to delivery. Produced award-winning digital video projects and special series with multiple installments. Serves as community manager for ThisWeek's various Social Media outlets/channels on YouTube, Facebook, Twitter, Pinterest, Instagram and blogs. Performs data analysis/metrics via Adobe Omniture/Chartbeat and Google Analytics Served as project manager for multiple CMS platform conversions and site redesigns over the past 8 years from planning, development, design, QA through to launch and production. Optimizes news and sports content with outside links, maps, slideshows, multimedia presentations and video for SEO and TOS. Works closely with news editors and managers to achieve daily digital goals. Produces digital content to optimize the user experience by being attentive to live web metrics and user experience best practices. Enhances the news content with outside links, maps and slideshows. Builds out special sections and site features to enhance coverage and increase user engagement. Works with sales department to create niche sites, contests, polls and other initiatives that require web/print content integration/enhancement. Works with news staff to plan, structure, report, edit and write news and information content to include the facilitation of print content to web and vice versa. Coordinates with news editorial and technical staff to facilitate the migration of multimedia content to new media platforms, including video, audio, still photos and graphics. NCOIC Logistics Readiness Flights, (MSgt.) February 1988 to July 2013 Company Name - City , State Deployed as the Logistics Plans Superintendent for the 386 Air Expeditionary Wing, Ali Al Salem AB from December 2011 to June 2012. Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom. Served as facility manager for a 8,000 square-foot passenger terminal and supervised eight Airmen on two shifts to provide 24/7 combat support operations. Analyzed war plans on a regular basis to determine Air Expeditionary Force (AEF) taskings. Monitored mobility equipment status to ensure deployment readiness. Developed and supervised preparation of logistics annexes for operations plans and orders, programming plans, and general support, contingency, and exercise plans. Monitored and resolved logistics limiting factors. Prepared, evaluated, and supervised all aspects of deployment planning, dispersal, sustainment, recovery, reconstitution, exercises, and logistics support procedures. Conducted installation surveys to determine support capability. Coordinated the publishing, distributing, maintaining, and implementing of base support plans. Identified limiting factors, shortfalls, and alternate support methods to enhance supportability of transiting and bed-down forces. Analyzed and recommended requirements for forward movement of forces to support theater commanders. Integrated redeployment planning actions with functional area representatives. Monitored preparation, negotiation, coordination, and maintenance of support agreements. Prepared, compiled, coordinated, published, distributed, maintained, and implemented deployment guidance. Prepared for and supervises deployments and redeployments. Monitored deploying personnel and equipment products. Designed lesson plans, conducted OJT training and tracked formal skill-level training for five logistics planners in the LGRDX workcenter. Digital content editor July 2004 to December 2011 Company Name - City , State Columbus Audubon Board of Trustees. Editor of the joint Grange Insurance Audubon Center/Columbus Audubon bi-monthly newsletter, the Song Sparrow. Editor and content manager of Columbus Audubon's Web site www.columbusaudubon.org. Social Media manager for Columbus Audubon's Facebook, Twitter and blogs. Education Bachelor of Arts : Journalism , September 1994 The Ohio State University School of Journalism - City , State Marketing, Public Relations and Journalism coursework Coursework in Business, Communications and Advertising Commercial Photography coursework Professional Affiliations Air Force Sergeants Association, Veterans of Foreign Wars, Iraq and Afghanistan Veterans of America, Team RWB Columbus, Disabled American Veterans, Wounded Warrior Project Alumni, Society of Professional Journalists, Cleveland Press Association, Local Media Association, Former member of PRSA and PRSSA. Awards First place for best online use of multimedia, for the Heroin Hits Home series, Cleveland Press Association Annual Awards, June 2015. United States Air Force Meritorious Service Medal, June 2013. United States Global War on Terrorism Expeditionary Medal, June 2012. United States Global War on Terrorism Service Medal, June 2012. United States Air Force Expeditionary Service Ribbon with gold border for serving in a designated combat zone, June 2012. United States Air Force Commendation Medal, October 2009. Song Sparrow Award for Outstanding Volunteer Service in Conservation, Columbus Audubon 2009 Best Group-Owned Weekly Newspaper Web Site in Ohio, Ohio News Association, February 2012. (ThisWeek team award) United States Air Force Achievement Medal, March 1998. Skills Social media, digital video and multimedia, content curation, digital strategy, web metrics and SEO optimization, digital engagement, community engagement, public relations,

DIGITAL-MEDIA

HR EXECUTIVE Summary Dual specialization in the domain of Human Resource Management and Finance. Highlights Human resources management People-oriented New employee orientations Maintains confidentiality Experience May 2013 to June 2014 Company Name City , State HR Executive Duties and Responsibilities •Ensure that accurate job description are in place •Provide advice and assistance with writing job descriptions •Identify training and development opportunities •Provide advice and assistance to supervisors on staff recruitment •Prepare notices and advertisements for vacant staff positions •Schedule and organise interview •Prepare, develop and implement procedures and policies on staff recruitment •Daily attendance monitoring •Provide advice and recommendations on disciplinary actions •Monitor schedule absence such as holidays or travel and coordinate actions •Following up with hired employees for the completion of the H.O. documents and files •Maintaining complete attendance record of the employees including leave records. Preparing salary based on these records at the end of each month for HR and manger approvals •Liaison including greeting all persons entering organization in a professional manner •Handling HR events and celebrations including office get together and /promotion parties •Office maintenances and housekeeping including monitoring the general appearance of office infrastructure •Preparing monthly expenses statement. Education 2012 Doon University City , State , India MBA : Management SUMMER INTERNSHIP: Project Title: Impact of Training and Development in the Organization Organization : HDFC, Sales Location : Dehradun, India Duration : 2 Months Methodology : Employee survey and influence taken out from secondary data. Conclusion : Through proper training an employee can become multi skilled and this I have practically noticed through my analysis. Group Dynamics: Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles: HR Management Trainee WINTER INTERNSHIP Project Title: Growth and Development in the Organization Organization : ANANDA IN THE HIMALAYA Location : Narender Nagar, Uttarakhand, India Duration : 3 Weeks Methodology : Employee survey and influence taken out from secondary data. Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics: Acted as Management Trainee in HR department during winter internship at “ANANDA IN THE HIMALAYA”. Roles: HR Management Trainee Professional Affiliations Project Title : Impact of Training and Development in the Organization Organization : HDFC, Sales Location : Dehradun, India Duration : 2 Months Methodology : Employee survey and influence taken out from secondary data. Conclusion : Through proper training an employee can become multi skilled and this I have practically noticed through my analysis. Group Dynamics : Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles : HR Management Trainee WINTER INTERNSHIP Project Title : Growth and Development in the Organization Organization : ANANDA IN THE HIMALAYA Location : Narender Nagar, Uttarakhand, India Duration : 3 Weeks Methodology : Employee survey and influence taken out from secondary data. Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics : Acted as Management Trainee in HR department during winter internship at "ANANDA IN THE HIMALAYA". Roles : HR Management Trainee DISSERTATION REPORT Project Report Title : A Comparative Analysis of the Factors Determining Motivational Level of Employees Working in Public and Private Banks, Dehradun Region. Organization : SBI Bank and HDFC Bank Location : Dehradun, Uttarakhand Data collection : Primary Data (Questionnaire) and Secondary Data (articles, previous research papers, journals). Research question : The research seeks to answer what role does motivational level of employees play in enhancing performance in banking sector. Conclusion : As per my study, the strongest motivators at private and public bank are the skills, autonomy and feedback. Therefore, special attention should be given to that factor in order to increase the internal motivation and job satisfaction. Personal Information Present location Houston, Texas Place: Renu Sharma Date: Additional Information Had been a member of the session management of: -Uttarakhand State Council of Science and Technology (U.C.O.S.T.) -State Level Programme of Capacity Building and Strengthening of Vermi Composting Units in Universities and Colleges Through Solid Waste Management (SWM) Training -Entrepreneurship Development Institute of India (EDI) Skills Computer skills •SPSS Software. •MS Office – Word, Excel, Power Point, Internet & E-mail operations. Key Skills and Management •Professional management skills •Meeting objectives •Identifying problems •Well-developed and effective communication skills. •Thrive in deadline-driven Environments. •Excellent Team-Building Skills.

HR

AP MAINTENANCE, HOMECONSTRUCTION Summary Hardworking Maintenance/Handy Man brings over 5+ years of experience in Maintenance industry to worksite. Resourceful experience handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Singularly focused on helping crews complete skilled work under deadlines. Skills Forklift driving Codes compliance Standard operating procedures understanding Basic welding skills Power and hand tool use Understanding schematics Mechanical Repair Troubleshooting strength Hand tool operations Organizational ability Maintenance scheduling Mechanical aptitude System installations Equipment maintenance Safety-oriented mindset Materials handling Equipment repair Construction trade expertise Flooring Installation Framing Construction Carpentry Coordination Multitasking Maintenance & Repair Training & Development Friendly, positive attitude People skills Flexible Basic math Conflict resolution Experience Company Name | City , State Maintenance, Home Construction 08/2020 - Current Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities. Performed performance and safety inspections on equipment and machinery to maintain operational baseline. Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems. Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures. Used electrical drawings to troubleshoot and repair electro-mechanical and other systems. Framed new construction of single-family homes and townhomes. Completed indoor and outdoor residential and commercial construction projects. Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials. Mopped and poured hot asphalt and tar onto roof base while applying asphalt and tar and gravel to roof. Resolved both technical and contractual issues in constructive, positive manner. Shaped materials to exact measurements for job requirements using hand tools and power equipment. Examined buildings and project specifications to determine measurements and dimensions. Installed building structures such as windows, trim and cabinetry alone or with assistants to meet job deadlines. Operated terrain telescoping forklift, backhoe, skid steer and tractor. Prepared, cut and installed custom cabinetry, built-in bookcases and staircases. Selected lumber based on particular species, characteristics, size, applications and applicable adhesives. Set windows and layouts for stairs and common rafters. Cut and installed tile and hardwood flooring for over 6 residential and commercial buildings. Installed cabinets, base cabinets and crown molding. Worked independently on projects and tasks within 1-person carpentry team. Safely operated power saws, planers, jointers, routers and pneumatic equipment for 365+ days without accident. Cut timber, panels and other wooden materials according to measured dimensions. Installed floor joists, trusses and rafters. Consistently constructed square and level projects. Safely used band, circular, jig, reciprocating, chop and compound miter saws. Company Name | City , State Maintenance Technician 01/2018 - 08/2020 Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules. Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities. Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears. Performed performance and safety inspections on equipment and machinery to maintain operational baseline. Replaced wall sockets, ran lines and completed basic carpentry to finish installations. Installed new systems, replacement parts and components to maintain proper operation. Maintained compliance with internal and regulatory safety standards, including OSHA. Routinely inspected equipment for preventive and emergency maintenance needs. Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems. Assessed system operations to identify potential areas requiring maintenance services. Carried out repair work on food grade equipment, typically returning machines and tools to service within 1-2 hours. Inspected electrical components to identify defects and hazards and make necessary adjustments. Company Name | City , State RV Technician 01/2017 - 01/2018 Managed shop jobs to complete work orders on time and keep tasks prioritized. Documented diagnostic testing and repair work to maintain accurate records on all vehicles. Performed electrical, plumbing, carpentry and appliance maintenance. Conducted troubleshooting tasks to diagnose issues and determine appropriate fixes. Reconstructed floors, walls and roofs to repair damage such as flooding. Installed and repaired plumbing, including water lines, drains and fixtures. Tested and troubleshot equipment to locate source of problems and develop correction plans. Used caulking compounds and piping to repair gas lines for safe RV operation. Read work orders to understand and plan for specific service needs of different customers and RVs. Installed water heaters, furnaces and other equipment in RVs. Company Name | City , State Roofer, Plywood, Door Hanger 02/2015 - 01/2017 Performed quality work in alignment with company procedures and values. Read and interpreted blueprints to effectively plan and execute projects. Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers. Assembled building material components, including wall panels and roof and floor trusses. Installed heat trace tape to tubing and controls and bent large tubing with power bender. Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. Education and Training Northridge High School | City High School Diploma 06/2009

CONSTRUCTION

HR SPECIALIST Summary Possess 15+ years of experience as an HR Classification/Compensation Lead and as an HR Specialist, Recruitment. Managed recruitment efforts that included qualifying candidates based on documented knowledge, skills, and abilities to match organizational resource needs. Ensured candidate fulfillment of the preemployment process; i.e., background checks, drug screens, and reference checks. Developed and implemented competency and skill-based pay programs for a variety of occupations including medical (nurses), mechanical (machine operators), and civil engineers. Led a statewide review of jobs (18,000 employees) toward determining appropriate FLSA designations (e.g., executive, administrative, computer-related, creative). Provided executive and middle management consultation toward acquiring class/levels and roles necessary to accomplish departmental goals and objectives that resulted in mission successes. Training and Development: Eight years of experience in training and development that included development and delivery of leadership and management/supervisory skills acquisition. Additionally, developed policy and procedural training including performance management, interaction management, ADA, and prevention of workplace violence and sexual harassment. Skills Management consultation Negotiation Outlook E-Recruitment HR policies/procedures Provision of excellent customer service Micro-soft applications: Word, Excel, PowerPoint Skills Problem-solve and serve as change agent to ensure that HR functions are included in organizational missions. Negotiate budget revisions to include HR initiatives. Ensure excellent customer service delivery, provide state/federal and soft-skills management/employee training. Conduct job analyses, as well as conduct compensation/job market analysis, and deliver and measure leadership training. Develop, implement, and monitor performance management. Develop, implement, and monitor personnel policies and procedures, and manage full-cycle recruitment. Experience 03/2016 to 08/2017 HR Specialist Company Name － City , State Managed full-cycle recruitment efforts for multi-state needs. Ensured candidate job qualifications matched minimum KSAs. Completed pre-employment processes (background checks, drug screens, reference checks). Conducted on-boarding/ orientation. Conducted initial phone screens and recommended applicants for on-site interviews. Contacted candidates with salary/hourly wage offers. Negotiated start dates. 08/2014 to 06/2015 HR Analyst Company Name － City , State Conducted analysis of 50+ roles (250+ positions) within a 10-month period. Recommended, developed, and implemented a new classification and level-based on the evolution of roles (IT, Security, and Radiation classes). Conducted labor-market studies and recommended, implemented, and monitored compensation practices. Recruitment: reviewed, approved, and referred candidates for management's selection based on documented KSAs and required education and experience requirements. Budget: daily contact with the budget manager to ensure or to request additional salary needs to be included in budgetary revisions/and legislative special requests.  Salary administration: reviewed, justified, and approved management requests for salary adjustments based on expanded variety and scope of responsibilities. Determined appropriate percentage increase and status (temp/perm). 03/2013 to 06/2013 Manager, Classification/Compensation Company Name － City , State Reduced the established timeframe for individual job analysis from an average of four months to 11 calendar days.  Established a requirement and template for project management and communication plans. Prioritized and assigned classification and compensation studies and reviews. Established and coordinated the recruitment of referrals from Cabinet and Council of State members.  Conducted statewide FLSA evaluations that resulted in appropriate designations. Ensured legal/justified salary administration practices. 10/2012 to 02/2013 Manager, Recruitment/Classification/Compensation Company Name － City , State Reduced the backlog of management-requested classification/compensation studies and individual job reviews by 100% w/in a four-month period.  Supervised recruitment efforts for all occupational needs of the hospital. Well-versed in NeoGov (e-recruitment).  Reviewed management requests for occupational and individual position studies toward upgrades, reallocations, downgrades, salary adjustments, and competency and skill-based pay programs for nurses, mechanical trades, and institutional services personnel. 06/2004 to 01/2013 Senior HR Analyst Company Name － City , State Oversight of HR classification/compensation activities of 12 field HR managers and analysts. Project manager for a variety of occupational competency and skill-based pay programs. Managed the statewide competency-based-pay program for nurses. Qualified applicants for jobs. Reviewed and approved requests for salary exceptions career progressions, and in-range salary adjustments. Led statewide FLSA designation analysis (18,000 employees).  Processed reduction-in-force activities. Developed and delivered training to department-wide employees regarding a variety of regulations, laws, rules, policies, and procedures. Ensured that field HR managers fulfilled performance management initiatives.  06/2000 to 05/2004 Senior HR Analyst Company Name － City , State Facilitated the development of statewide policies and procedures for competency and skill-based pay programs.  Partnered with managers and agency leaders to create CBPs (technical and soft-skills). Managed the statewide skill-based pay program for machine operators.  06/1996 to 05/2000 Training And Development Specialist Company Name － City , State Assessed educational/training needs. Developed, delivered and evaluated leadership, technical, administrative, and state/federal-mandated employee training based on ASTD principles.  Served as team lead for the development and delivery of statewide initiatives such as performance-based pay and performance evaluations.  Major contributor toward the research and development of internal  Ethical Practice of Trainers/Educational Leaders. Education and Training 2007 Bachelor of Arts : English Lit/Language NC State University － City , State , US

HR

ELECTRICIAN Professional Summary Technically sophisticated Aviation Electrician with 20 years of experience on large-scale electronic systems, troubleshooting, installation, calibration, and maintenance repair within the United States Navy.  In-depth knowledge of aircraft, avionics, electrical and electronic technologies.  Consistent record of achievement in project management, dramatically improving system operating efficiency and reliability.  Productive team contributor successfully delivering concurrent projects under tight deadlines. Skills Troubleshooting Problem Resolution Avionics Systems Electrical Components Aircraft Instruments Process Change and Implementation Goal Attainment Maintenance Management Project Management Quality Assurance Team Leadership and Training Inspections Deadline Adherence Secret Clearance Collateral Duty Inspector Schematics Experience Electrician February 2017 to Current Company Name － City , State Responsible for inspection, testing and maintenance of electrical, electronic and HVAC systems on rolling stock equipment in accordance with FRA and Amtrak standards and guidelines. Service Technician February 2016 to February 2017 Company Name － City , State Repair, recondition, service, and maintain Uninteruptable Power Supply systems and other power systems related components. Troubleshoot and diagnose malfunctions of the complete power systems. Electrical Work Center Supervisor/1st Lieutenant Supervisor July 2014 to February 2016 Company Name － City , State Supervises 13 personnel performing scheduled and unscheduled maintenance on flight control, instrumentation, navigation and electrical systems on 17 F/A-18C/D/E/F and 3 EA-18G aircraft.  ​Supervises 9 Sailors responsible for the daily upkeep of squadron facilities and the stocking, inventory and sales of squadron store merchandise. Avionics Division Supervisor/ Indoctrination Supervisor July 2011 to July 2014 Company Name － City , State Managed the administrative and production efforts of 59 avionics technicians.  Performing intermediate level repair of H-60, H-53, AV-8, UH-1, and AH-1 aircraft systems and components.  Responsible for the check in and training of all newly assigned Sailors, receiving all their initial shipboard qualifications.    Avionics Work Center Supervisor July 2008 to July 2011 Company Name － City , State Responsible for the administrative and production efforts of 34 avionics technicians.  Performing intermediate level repair on P-3 and H-60 aircraft, electrical and power generation systems and components. Aviation Electrician Shift Supervisor/Avionics Technician Shift Supervisor July 2001 to July 2008 Company Name － City , State Supervised 3 Sailors performing scheduled/unscheduled maintenance and corrosion prevention and treatment on 7 SH-60F/HH-60H helicopters. Responsible for troubleshooting and repair of Electrical/Instrument and Automatic Flight Control Systems.​ Supervised 10 Sailors performing intermediate level component and system repair on electrical and power generation systems for P-3 and H-60 aircraft. Aviation Electrician/Avionics Technician July 1996 to July 2001 Company Name － City , State Performed scheduled/unscheduled maintenance and corrosion prevention and treatment on 7 SH-60F/HH-60H helicopters. Performed intermediate level component and system repair on electrical and power generation systems for P-3, S-3, and H-60 aircraft.​ Achievements Led 59 Sailors and Marines in completion of 247 work orders, resulting in 92% repair rate. Received highest grade of "On Track" on all seven Naval Aviation Maintenance Programs under management during aviation maintenance inspection. Trained 150 sailors in damage control procedures across nine repair lockers, resulting in prompt response to 75 actual and training casualties. Led 16 Sailors in the completion of 15 special inspections, 4 phase inspection and 2 aircraft compass calibration verifications totaling more than 165 man-hours and enabled a 25 percent reduction in work center backlog. Developed and executed plan for successful onload and accountability of 93 items of V-22 Osprey support equipment valued at over $8M. Supervised 27 sailors throughout four work centers in successful completion of 20 self-audits, 35 drills and 22 practical resulting in 13 of 13 programs graded as on track. Applied airspeed principles, divided communication shop and electrical shop into two work centers, improving repair time and efficiency by 25%. Received 5 Navy and Marine Corps Achievement and 6 Good Conduct Medals, and also awarded Junior Sailor of the Year in 2006 as result of exemplary performance. Professional Development Provided technical expertise in testing aircraft systems, troubleshooting and repairing system discrepancies to ensure minimum schedule impact. Demonstrated technical expertise by implementing process changes to reduce cost and meet schedule without compromising safety or quality. Handled managerial duties, ensuring attainment of safety and quality goals while adhering to daily work plans to maintain schedule requirements. Installed, inspected, tested, adjusted and repaired avionics equipment, such as radar, communications, navigation, and missile control systems in assigned aircraft (F/A-18, P-3, E-2, SH-60 and C-2s). Performed operational checks, bench checks, and troubleshot, and isolated malfunctions in complex aircraft avionics equipment. Utilized complex test equipment such as continuous wave and pulse generators, time domain reflectometers, multi-trace oscilloscopes, frequency counters, multi-meters and deviation meters, and specialized test equipment to perform operational checks. Repaired and replaced components based on test results following blueprints, schematics, handbooks, and other technical documents. Performed calibration, repair and replacement of system components. Maintained highest levels of workplace organization, tool control, FOD awareness/prevention, and safety at all times.   Maintained required certifications to perform job requirements, and handled other duties as requested. Education Bachelor of Science : Professional Aeronautics , 2007 Embry-Riddle Aeronautical University

AVIATION

TEACHER Facebook: [email protected] Email: [email protected] Professional Summary Highly motivated, teching professional with over 10 years of experience in a fast-paced consulting environment. Extensive experience supporting young children and parents clients consultants in high-profile technology projects. Exceptional analytical ability and talent for managing information. Certified Associate Of Applied Science In Early Childhood Education(AAS OF ECE) certification. Proficient in: Weekly Educational Project Project Communication Project Setup & Monitoring Microsoft Project Microsoft office Microsoft Excel Power point Skills MS Office proficient [35] WPM typing speed PowerPoint Multilingual in [English] and [Spanish] Bilingual in [spanish] Able to lift [40] pounds Art designer : children project, children music finger play, flyers, webs Ex: Facebook Loves children Adept at working with special needs children Energetic caregiver Home school educator Course planning Performing artist Emotionally supportive Friendly and likeable Dependable Calm under pressure Fast learner Work History Teacher 05/2008 to 07/2012 Company Name – City , State Teacher Daycare, Kid's Imaginations: Advanced administrative and project support for younge children-level consultants for special holiday project, activities, music, art, langue arts. Project Coordination/Management Led a project to streamline and reorganize SharePoint project management system, resulting in more accessible information and enhanced support for clients. Coordinated project plan, scheduling and budgeting for small but high-profile project during project manager's absence. Praised for initiative and problem-solving abilities. Advanced Administrative Support Prepared best-practice guidelines for archiving project documents. Guidelines simplified document management process and were adopted company-wide Conducted research and trained staff on new teachers assitant guiding the class rutine and activities for circle time. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Instructed children on proper health and personal habits. Organized and engaged in recreational activities such as games and puzzles. Dressed infants and toddlers and changed their diapers. Communicated openly with children's parents about daily activities and behaviors. Continually kept abreast of toy and child-related recalls and safety warnings. Meticulously sanitized toys and play equipment. Made nutritious breakfasts, lunches, dinners and snacks for the children. Teacher 03/2005 to 05/2007 Company Name – City , State Advanced administrative support to top class room executive in fast-paced training staff daycare. Project Coordination/Management Coordinated the research in projects of activities for the client- child winning training proposals. Streamlined proposal development process, resulting in significant time savings. Created new client tracking system usining internet to fine activities. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Organized and engaged in recreational activities such as games and puzzles. Dressed infants and toddlers and changed their diapers. Continually kept abreast of toy and child-related recalls and safety warnings. Meticulously sanitized toys and play equipment. Encouraged children to be understanding of and patient with others. Allowed for ample outdoor recreation time. Made nutritious breakfasts, lunches, dinners and snacks for the children. Maintained a child-friendly environment with access to outdoor activities. Engaged with children on an individual basis in a pleasant manner. Teacher Aid 07/2003 to 03/2005 Company Name – City Advanced administrative support to top class room. executive in fast-paced training staff daycare. Consultants for special holiday project,. activities, music, art, langue arts. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Organized and engaged in recreational activities such as games and puzzles. Communicated openly with children's parents about daily activities and behaviors. Meticulously sanitized toys and play equipment. Encouraged children to be understanding of and patient with others. Made nutritious breakfasts, lunches, dinners and snacks for the children. Allowed for ample outdoor recreation time. Education Associate of Applied Science : Early Childhood Education 2012 St Augustine college - City , State Associate : Applying Science Applying Science Early Childhood Education (AASECE) St Augustine college 2012 Skills administrative, Administrative Support, streamline, arts, art, budgeting, client, clients, document management, fast, problem-solving, Project Coordination, project management, proposals, proposal development, research, scheduling, Teacher

TEACHER

IT MANAGER Summary IT Product Manager bringing 13 years in IT project management. Skilled in installation, configuration, migration and implementation of server platforms. Highlights Enterprise platforms Consumer software specialist Project tracking Hardware and software upgrade planning Product requirements documentation Certified Information Security Manager Self-directed Budgeting and resource management End-to-end product lifecycles Collaborative Accomplishments Reduced the incidence of IT issues by 95% globally by leading a testing initiative improvement program. Experience 10/2003 to Current IT Manager Company Name － City , State Systems Administrator 40 Hrs/Week Administer Windows 2003 Server, Windows 2003 Exchange server, R6000 IBM UNIX Server. Administered Nortel Meridian PBX Phone System add/removing accounts. Provided hardware and software support for internal & remote users. Configured and monitor network security (watch guard firewall) Troubleshooting network and printer connectivity issues, install network cabling, and phone jacks. Purchase company equipment (computers, printer, and telephones). Design training manuals for new user orientation. 04/2000 to 07/2002 System Support Technician Company Name － City , State Troubleshoot connectivity and circuit errors on AT&T Frame Relay / ATM network. Processed customer services order, interacting with field technician, and managing corporate accounts. Build private network connections from AT&T domestic office to remote locations internationally. Providing product support and training for remote field technicians. Test and configured bilateral switches & routers over ATM/Frame Relay Platforms. 04/2000 to 02/2002 Network Support Specialist Company Name － City , State Open and track problem tickets to resolution Provided Second level propriety application/system support to internal and external customers. Monitor server performance for network connectivity. Install and configure software upgrades, PC, and Laptop support. Maintain, monitor, and complete all service documentation for account performance. Participate with management in defining, developing, and executing plans to accomplish support objectives. 06/1999 to 10/1999 Network Support Technician Company Name － City , State Provided system support for Windows NT workstation which included system upgrades, configuration changes, and remote desktop support. Provided user training on software applications Microsoft Office suites 95-2000, and Lotus Suites97. Managed and tested Ghost images to be used as standard loads for all newly deployed platforms. 05/1999 to 06/1999 System Support Technician Company Name － City , State 40 Hrs/Week Install, configure, and support for Win 95/98 clients on Novell 5.0 & NT 2000 platforms using ghost software to perform system rebuild on all systems throughout the network Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Configure remote access to company LAN by external users, which required the installation and configuration of modems, remote access software, and client Intranet service Novell GroupWise. Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency. 08/1996 to 04/1999 System Administrator Consultant Company Name － City , State Provide training and support for various software applications to increase user productivity and network efficiency. Administer domain accounts and resolved network security issues. Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Upgraded workstation and servers to Windows NT workstation/ server, and configured printer servers Configured and troubleshot LAN Ethernet10baseT and token ring environment Provided tier 3 helpdesk support for 120 users via email and phone support on Microsoft products office suites, and MS Exchange services Performed troubleshooting for network and printer connectivity issues Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency. Supported six network servers and 120 clients. Education February 2002 Bachelors of Science Devry University － City , State GPA: GPA: 3.2 / 4.0 GPA: 3.2 / 4.0 Skills 10baseT, ATM, ATM network, CD ROMs, hardware, client, clients, customer services, documentation, email, Ethernet, network cabling, firewall, Frame Relay, Ghost, Novell GroupWise, hard drives, phone support, IBM, LAN, laptops, Lotus Suites, managing, Meridian, Microsoft products, access, Exchange server, MS Exchange, office, Microsoft Office suites, 97, Windows, 2000, Win 95, 98, Windows NT workstation, NT, modems, network interface cards, network security, network servers, network, Nortel, Novell 5.0, office suites, PBX, Phone System, printer, ram, routers, servers, switches, software support, desktop support, user training, technician, telephones, phone, token ring, training manuals, Troubleshoot, Troubleshooting, UNIX, upgrades, video cards

AUTOMOBILE

ASP.NET WEB DEVELOPER Accomplishments Won Associate of the Month award at CYIENT Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA Experience April 2015 to Current Company Name City , State ASP.Net Web Developer Responsibilities: Migration of IU Print website (print.iu.edu) from ColdFusion to ASP.Net using MVC Framework. Create a prototype dashboard for IU Print Analytics module using High Charts. July 2011 to July 2014 Company Name City , State Software Engineer Responsibilities: Designed and developed an application to migrate legacy data to ASP.Net application by providing the ability to validate the data to meet the business rules for the new application. Design the story board using HTML and CSS and design database for applications by analyzing the customer requirements. Perform code reviews of the modules developed by other team members and participate in pair programming to improve the coding standards of the overall application. Preparation of build packages and actively participate in integration and deployment phase of the applications. TECHNICALS SKILLS: Programming Languages: C# Web Technologies: SharePoint 2010, ASP.NET 4.0/3.5/2.0, MVC 4 Application Software: Visual Studio 2008/2010/2013, SQL Server Management Studio Databases: SQL Server 2005/2008 R2, MySQL, Oracle Others: HTML, JQuery, CSS, JavaScript, Bootstrap, JIRA Source Controls: Team Foundation Sever, GitHub, Visual Source Safe PROJECTS AT WORK: 1) LEDGER: Ledger is developed to manage the task of invoice clearance for different finance benefits trust accounts of Pratt & Whitney. It is also used to track invoices charged back to the department budget or to the various business units. The primary objective of this project was to migrate the existing application which was developed in MS-Access to a web based application by implementing security and adding additional business rules. 2) DEBTS (Daily Equity Based Tax Solution): DEBTS is a tool which is used to calculate employee tax based on certain parameters (medical, social security tax factor). It is developed for UTC USA and deals with all UTC employees' daily equity tax. UBS will place a flat file each day in SFTP with all transactions performed by the employees of UTC. The typical flat file contains employee id, country code, tax details etc. DEBTS tool will connect to SFTP and downloads flat file to perform the validation rules, at last tool will decide the record status (there are 3 statuses as Valid, Exception and Pending). User can login to the system and can review the exception records. And also user can rectify the exceptions to move the exception record to valid records and send the funding files to ADP. 3) Supplier Portal Supplier Portal is designed in SharePoint 2010 to collaborate with their authorized suppliers. Supplier Portal is a merge of seven legacy Pratt and Whitney existing applications into a single portal. The features that are available simplify the way their suppliers can access required business & technical information, as well as how they can provide P&W with valuable delivery information. It is one of the main communication portals and it plays a major role in doing business with Pratt & Whitney. Apart from SharePoint 2010, we used SQL Server 2012 and ASP.Net to develop this application. 4) eRFA (electronic Request For Agreement): RFA is an agreement between two parties (Company and Client) before they start the work. This process involved more than eight approvers to approve the agreement. The existing process which involves manual submission has many problems such as knowing status of agreement, percentage of completion and approval status etc. The new eRFA application is developed in SharePoint as an electronic application which has more flexible UI to capture all required data and it eliminated most of the manual efforts in terms of searching for online results and internal applications to validate the data entered by requester, more flexible approval process and status tracking. 5) Export Logging Tool Export Logging Tool is a web based application to collect and log all export activities occurring at Pratt & Whitney Military Engines with a simple interface with an ability to generate various reports required to report of export events. Apart from these features it also includes the facility of uploading bulk data into the database which needs to be validated for the correctness of the data against business rules which determine the type of data that can be uploaded into each column. AWARDS AND PROFESSIONAL RECOGNITION: Won Associate of the Month award at CYIENT. Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA. Stood 3rd in SIASAT's national level talent search examination during high school. Education Indiana University Masters : Computer Science Indiana University - Bloomington Masters in Computer Science, August 2014 - December 2015 (Current GPA: 3.55). Jawaharlal Nehru Technological University Bachelor of Technology : Computer Science and Engineering Jawaharlal Nehru Technological University, Andhra Pradesh, India Bachelor of Technology in Computer Science and Engineering, September 2007 - May 2011. Certifications RFA Professional Affiliations Source Controls: Team Foundation Sever, GitHub, Visual Source Safe of the team which won the Team of the Month award for projects such as DEBTS and eRFA Skills Asp, Asp.net, Model View Controller, Model-view-controller, Ms Asp, Mvc, .net, Access, Adp, Application Software, Asp.net 4.0, Associate, Award, Benefits, Bootstrap, Budget, C#, Coding, Css, Database, Databases, Deployment, Engineer, Engines, Exceptions, File, Finance, Html, Integration, Integrator, Invoice, Invoices, Javascript, Jquery, Logging, Long-term Disability, Ltd, Microsoft Sharepoint, Ms Sql Server, Mysql, Oracle, R2, Sap, Secure File Transfer Protocol, Security, Sftp, Sharepoint, Software Engineer, Sql, Sql Server, Sql Server 2005, Sql Server 2012, Ui, User Interface, Visual Studio, Web Based, Coldfusion, Prototype, Prototypes

INFORMATION-TECHNOLOGY

PROCESS ENGINEERING INTERN Profile PhD cleanroom expert looking for an opportunity to work as a full- time module/process engineer in Lam Research Experience working in both a research cleanroom facility and a semiconductor fab. Hands on experience with fabrication methods such as plasma etching, photolithography, wet etch processing, and PVD Well understanding of Statistical Process Control (SPC) and Design of Experiments (DOE) Professional Experience Process Engineering Intern June 2014 to August 2014 Company Name － City , State Worked on short-loop study for qualifying new metal etch platform Performed edge exclusion standardization for measurement tools in Etch/CMP/Wet Etch area Wrote "Klarity ACE" recipes to provide scheduled/automated reports for inline parameters capability, tool-tool (chamber-chamber) matching, and PT-Inline cross-correlations for plasma etch module engineers Generated internal documentation for sampling plans in Etch/CMP/ Wet Etch area Academic Cleanroom Experience Washington Nanofabrication Facility, UNIVERSITY OF WASHINGTON. Research Assistant January 2008 to Current City , State Project: "A NEW INTEGRATED ENDOSCOPE SYSTEM" Developed a full MEMS fabrication process of a mechanical resonance based scanning device. Integrated with Laser and fiber optics to enable in 2D micro-displays scanning system Setup benchtop spin coater (SCS 6800) and sputter (Denton Desk V) in lab. Graduate Researcher January 2003 to January 2005 Company Name － City Education Ph. D : Mechanical Engineering , April, 2015 University of Washington － City , State GPA: GPA: 3.52 / 4.0 Mechanical Engineering GPA: 3.52 / 4.0 Dissertation: "Design and Fabrication of Mechanical Resonance Based Scanning Endoscope" M. S : Bio-Industrial Mechatronics Engineering , 2006 National Taiwan University － City , Taiwan GPA: GPA: 3.9 / 4.0 Bio-Industrial Mechatronics Engineering GPA: 3.9 / 4.0 Thesis: "Integration and Fabrication of 2D Phononic Crystals and Surface Acoustic Wave Micro Device" B. S : Mechanical Engineering , 2003 National Central University Taiwan Mechanical Engineering Affiliations National Society of Professional Engineers (NSPE) Accomplishments Design, Experimental, and Analysis Investigation of Novel Micromachined Phononic Crystals- Development of High-Frequency Surface Acoustic Waveguides" Micro-fabricated MEMS phononic crystals, integrated with surface acoustic wave (SAW) micro devices on silicon wafers Related Class Projects Process Flow and Device Mask Design foran N-MOS Transistor" EE527 "Solid-State Lab Techniques" final project Designed both CAD layout and a completed fabrication flow of an n-MOS transistor Cross-Sectional In*uence on FinFET Characteristics" EE539A "Semiconductor Devices" final project Discussed basic device physics of FinFETs, compared FinFETs and competing UTB-SOI technology Simulated cross-sectional influences on the characteristics of FinFETs using SILVACO Atlas Experiment Study on Internal Stress in SU-8 Photoresist Cantilever Structure" ME561 "Thin Films" final project Calculate the value of the residual stress in SU-8 Photoresist due to the difference of coefficient of thermal expansion (CTE) mismatch between film and substrate Optimized process recipes (PEB temperature/duration) to reduce photoresist cracking/delamination/buckling due to residue stress Tool Proficiency Photolithography: mask writer (Heidelberg µPG 101), Aligner (Karl Suss MA6, ABM, & EVG 620), Spin coater (SCS SCS 6800 series, & Headway PWM32), HMDS oven (Yield Engineering Systems), wet bench Dry Etch: RIE (Trion Phantom RIE & Advanced Vacuum Vision RIE), Deep RIE (STS Multiplex & Oxford Instruments Plasmalab 100 ICP-380) PVD: Sputter (Kurt J. Lesker Lab 18, & Denton Desk V), e-beam evaporator, thermal evaporator Metrology: SEM (FEI Sirion & JEOL JSM-7400F), Optical profiler (Veeco Wyko NT Series), profilometer (KLA Tencor P-15 & Alphasteps), nanospec (Nanometrics) Others: Wet process (Piranha, RCA Clean, HF/BOE), Cu platting, CMP, furnace (annealing/sintering/oxidation). Publications Gu, Kebin, Chi-June Lee, Chun-Wei Wu, Chih-Hsuan Chien, and Wei-Chih Wang. "A 2D piezoelectric actuated scanning image acquisition." In SPIE Smart Structures and Materials+ Nondestructive Evaluation and Health Monitoring, pp. 86952F-86952F. International Society for Optics and Photonics, 2013. Wang, Wei-Chih, William Soetanto, and Kebin Gu. "Fiberoptic microphone using a polymeric cavity." In SPIE Smart Structures and Materials+ Nondestructive Evaluation and Health Monitoring, pp. 79842B-79842B. International Society for Optics and Photonics, 2011. Gu, Kebin, C-C. Lee, W. Cui, M. Wu, and W-C. Wang. "Design and fabrication of mechanical resonance based scanning endoscope." In Solid-State Sensors, Actuators and Microsystems Conference (TRANSDUCERS), 2011 16th International, pp. 1574-1577. IEEE, 2011. Gu, Kebin, C-L. Chang, J-C. Shieh, and W-P. Shih. "Design and fabrication of 2d phononic crystals in surface acoustic wave micro devices." In Micro Electro Mechanical Systems, 2006. MEMS 2006 Istanbul. 19th IEEE International Conference on, pp. 686-689. IEEE, 2006. Thesis: Design And Fabrication of 2D Phononic Crystals in Surface Acoustic Wave Micro Device Thesis: Design And Fabrication of 2D Phononic Crystals in Surface Acoustic Wave Micro Device Dissertation: Design and Fabrication of Mechanical Resonance Based Scanning Endoscope Dissertation: Design and Fabrication of Mechanical Resonance Based Scanning Endoscope Skills Academic, documentation, edge, fiber optics, Laser, Mechanical, Scanning

ENGINEERING

Marilyn Hunter Summary Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Flexible hard worker ready to learn and contribute to team success. Skills Behavior modeling Compliance Leadership Teambuilding Work ethic Multitasking Active listening Troubleshooting Individualized care Multi-line telephone skills Office equipment operations Organization and efficiency Meticulous and organized Security understanding Experience Substitute Teacher | Company Name - City , State | 08/2015 - 03/2020 Enforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Provided notes and reports on school day activities to primary teacher. Requested as substitute teacher based on excellent referrals and trusted performance. Engaged students in discussions to promote interest and drive learning. Educated students in various subjects to provide seamless transition during absence of head teacher. Maintained student attendance and assignment records to prevent lapses during teacher absences. Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities. Helped students build learning and study skills to achieve educational goals. Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities. Reported problem students to principal to maintain control of classroom. Managed high school classrooms during teacher absences. Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Assigned homework to students based on curricula and modified based on daily progress. Promoted learning by leveraging traditional and modern instructional strategies. Created lesson plans to address requirements of state curriculum. Led group sessions to reinforce concepts and applications of course content. Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading. Recorded attendance data to report to program managers. Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education. Administered quizzes and tests and documented grades to support accurate record-keeping. Taught students during teacher absences and kept up with lesson plans and student assignments. Substituted for teachers to practice handling classrooms of students. Elementary Computer Teacher | Company Name - City , State | 08/1999 - 09/2002 Created tests and assignments to assess student knowledge of presented coursework and lecture materials. Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation. Developed lectures addressing variety of computer science topics to engage and educate students. Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars and conferences. Assisted students with developing thesis topics by offering suggestions and contacting appropriate research sources. Instructed students on use of technology tools and equipment as well as methods for accessing information. Set up and maintained classroom computers and equipment. Provided instruction on professional technology use and web etiquette. Devised project-based assignments to create opportunity for hands-on practice and skill building. Scored student assignments to measure comprehension. Attended seminars and workshops to discover latest advances in computer education. Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures. Evaluated and adjusted course curriculum based on student overall performance and assessments. Receptionist | Company Name - City , State | 08/1998 - 06/1999 Scheduled and confirmed appointments. Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Maintained daily calendars, set appointments with clients and planned daily office events. Sorted incoming mail and directed to correct personnel each day. Oversaw office inventory by restocking supplies and submitting purchase orders. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Prepared packages for shipment by generating packing slips and setting up courier deliveries. Directed and oversaw office personnel activities. Answered phone calls, provided information to callers and connected callers to appropriate people. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Managed customer complaints and rectified issues to complete satisfaction. Managed office paperwork, including scanning documents and routing business correspondence. Pulled and organized requested documentation. Greeted visitors and directed them to appropriate areas, verifying reasons for visit and verified information. Determined needs of visitors and provided information or solutions. Signed for packages, recorded all deliveries and distributed to personnel. Delivered key administrative support to coworkers, taking on additional tasks during peak times. Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor. Maintained office safety by screening visitors, updating logs and issuing temporary passes. Education and Training Albany State University | City , State | 05/1986 Bachelor of Science : Psychology

TEACHER

DRIVER Summary As a passionate and dedicated professional with more than five years of experience in the fields of law, linguistics and interpretation, I write to apply for the (...) position with (....). I graduated with a Bachelor's degree in Academic Law from J.S.S. Law College in Karnataka, India. I utilized my substantial knowledge of legal practices in Karnataka, where I provided legal aid to civil societies, government organizations, and impoverished community members on issues of child abuse. I developed valuable communication and management skills while making strong contributions to an important social issue during my time at the Legal Aid Cell. Highlights Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution. Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution. Accomplishments I AM FLIXILBEL AND HARD WORKING . Experience DRIVER April 2015 to March 2016 Company Name － City , State Welcome Costumers to my car. Asking them where he/she wants to go. And sometimes my friends calling me for helping them for changing their batteries. And also to change the tires. Server Fire of Brazil 07/02/2014 - till now Hold an important role in the food service industry. Greeting customers as they arrive. Arrange for appropriate seating arrangements and take orders. Pleasant and welcoming as customer satisfaction and retention is my prime concern Ensure that the menu is available and in good physical condition. Direct or escort quests to their seats. Relation Officer September 2013 to March 2014 Company Name － City , State Compiled information for reports and filed documents to be distributed to related offices and provinces. Traveled to provinces once a week to assess the situation of each area and draft reports accordingly. Assisted manager with administrative duties as necessary. Translator, Legal and Cultural Adivsor. International Security Assistant January 2011 to January 2013 Company Name － City , State Provided live and direct translation between Farsi (Daro), Pashto, and English for American military personnel in official meetings with regional governor, police headquarters, ANCOP (Afghan National Civil Order Police), CDP (Community Development Program) local chiefs, elders, municipality, Education Department of Kunduz Province in order to ensure security and implementation of infrastructure projects throughout the province. Translated confidential government/military documents, letters of complaint from civilians, and other classified information while maintaining exceptional levels of confidentiality. Maintained line of communication with management through recordkeeping and other administrative processes. Case Researcher January 2010 to January 2011 Company Name － City , State Provided holistic and comprehensive case management services to all clients. Maintained a caseload of families and met with each client weekly for up to 12 months. Input accurate and complete client data into the agency database. English Instructor January 2005 to January 2007 Company Name － City , State English Language Center Puli Khumri, Afghanistan. Instructed English as a Second Language and taught students conversational and written English. Maintained meticulous lesson plans including reasonable tasks and homework assignments for students and prepared monitoring reports for the course manager. Participated in professional development opportunities and applied concepts learned to classroom and institute activities. LEGAL AID January 2008 to January 2011 Company Name － City , State Provided legal aid to civil societies, voluntary organizations and individuals working across the country espousing the cause of improving the rights of children. Offered door to door legal advice to impoverished community members, communicating advanced legal concepts using layman's terms to facilitate understanding. Closely coordinated with government bodies entrusted with the care and protection of children, including instructing the State Legal Services Authority to ensure appropriate legal action against offenders of child labor, human trafficking, and other forms of child abuse. Prepared complex reports and legal drafts, ensuring full compliance with agency requirements and tight deadlines. SERVICE January 2008 to January 2011 Company Name － City , State Conducted seminars and presentations regarding the importance of small family size, health education, and financial literacy. Facilitated success of social service programs aimed at improving the status of women. Aided in relief and rehabilitation efforts during periods of national calamity. Education Bachelor of Academic Law : LAW , 4 J.S.S Law College Mysore － City , State , India Languages I am fluent in English, Pashto, and Daro and have advanced speaking abilities in Hindi. In the past, I have translated between Farsi (Dari), Pashto, and English for American military personnel. Additionally, I taught English as Second Language at an English Language Center in Puli Khumri, Afghanistan. Skills administrative, administrative duties, agency, case management, client, clients, customer satisfaction, database, Fluent in English, English, Farsi, financial, forms, government, health education, Hindi, instructing, Legal, lesson plans, letters, meetings, Excel, Microsoft Office, PowerPoint, Word, personnel, Police, presentations, prime, processes, speaking, rehabilitation, seminars, translation, Translator, Urdu, written

ADVOCATE

APPAREL ASSOCIATE Summary An organized, detail-oriented, and conscientious self starter, able to learn and adapt quickly to new skills, also able to strategized and prioritize effectively to accomplish multiple tasks and stay calm under pressure, Skills Adaptability Strong work ethic Time management Self-confidence Handling pressure Creativity Communication Team work Motivation Cash register Typing Basic computer skills Customer Assistance Skills Cashier, Customer Assistance, Sales, Stock Experience Apparel Associate Aug 2017 to Current Company Name － City , State Stocking and Zoning apparel and housewares merchandise Recruiting Assistant Oct 2016 to May 2016 Company Name － City , State Sealing/Mailing off letters to football recruits, Making prints or copies of Letters and/or paperwork, Signing recruits and families in for game day Cashier/Stocker Dec 2015 to Sep 2017 Company Name － City , State  Assisting customers in finding what they need, recovering sales floor and keeping the store clean and organize so the shoppers can have a better and easier shopping experience. Make customer purchases and/or returns Cashier/Sales Associate May 2014 to Aug 2015 Company Name － City , State Assisting customers in finding what they need, recovering sales floor and keeping the store clean and organize so the shoppers can have a better and easier shopping experience. Make customer purchases and/or returns Education and Training Business Adminstration 2018 South Louisiana Community College － City , State Business Administration University of Louisiana-Lafayette － City , State 2014 Salmen High School － City , State Activities and Honors 21st Century Summer Camp years 2012-2014

APPAREL

BUSINESS OFFICE MANAGER Professional Summary To obtain a full time position in Healthcare Environment where my 16 years of experience in the area of healthcare field, Customer Relations, Claims, Coding, Billing, Human Resources and Employee Management will be an asset. Licenses Bachelor's of Science in Health Administration , Certified Medical Billing Specialist Health Information Management Certificate Certificate in Electronic Medical Records Medical Office Admin Certificate Skill Highlights Microsoft Word and Excell, Medisoft Billing Software, CAD, ARCommand -Billing Software Medicare/Medical and all other Insurance/Private Billing. Advanced knowledge in HMO and Managed Care, Computer literate, quick and easy learning skills, Able to work under pressure. Excellent Organization Skills, Team Leader. High Typing Skills minimum of 70 + wpm.. Excellent Communication, Spelling, and Writing Skills High skills in business management and knowledge of supervising employees. Maintains strict confidentiality Knowledge of HMOs, Medicare and Medi-Cal Extensive anatomy/physiology knowledge Medical Manager Software Managed care contract knowledge Electronic Medical Record (EMR) software ICD-9 coding Neurology billing expertise Certified coding instructor CPT and HCPCS coding Internal medicine billing HIPAA compliance Medical billing software Strong planning skills Strong work ethic Team player with positive attitude Deadline-driven Good written communication Exercises good judgment Professional Experience January 2009 to Current Company Name City , State Business Office Manager Employee Management New hire training Hiring/ Termination Verbal and Written Notices Writing and implementing department Policies Management of Employee task assignments/follow-ups Customer Service for Patient Accounts Management Medicare and Medi-Cal, Insurance Appeals and Grevences Hearings with the State and Federal Judge CMS Updates and guidelines/trainings Setting individual employee Goas/Achieving Overseeing Patient Accounts to control Accounts Receivables Managing and overseeing Medical Records/Archived records to keep compliance CPT, HCPCS Coding Keeping employees updated on HIPPA Compliance Providing ongoing training and continuing education to my department employees Overseeing Accounts Receivables Working with Law Offices on Subpoena Requests Maintaining department accuracy and cash flow of the company January 2008 to January 2010 Company Name City , State Healthcare Administrator Working closely with the President and the Vice President City and County Licenses, Applications, Updates of Ambulance Vehicles adding/removing. EMT background check, DMV pull notice requests Making sure Employee files are updated with licesnses and necessary documents at all times Managing the Business Office, Medical Records Accounts Billable/Receivables Medicare/Insurance EOB's Contracts and Proposals Writing Company policies Updating the staff on HIPAA compliance Checking EMT paperwork to make sure they comply with the law Follow up with Dispatcher on calls Checking Dr's Orders for ambulance transportation of Dialysis Patients to make sure they qualify for the service. January 2000 to January 2008 Company Name City , State Business Office Supervisor Supervise the staff of Billing Department Bookkeeping Making sure everything is done by deadlines Follow up with staff to check completeness of their tasks Medicare, Medi-Cal, All Major Insurance Billing Making Contracts with all Major Insurance Companies EOB, Data Entry, Accounts Billable-Receiveable Medicare, Medicaid, Insurance Re-Bills/F/u Handled all the billing for 5yrs of two companies by myself Coding CPT and ICD-9 HCPCS Attending Medicare/Medi-Cal workshops and Updating of the Billing System. Writing Letters for Doctor's regarding patient's Medical Necessity to use Transportation/Ambulance Services Filling out Justification Forms w/medical necessity for Doctor's to sign for our dialysis patients and other non emergency calls. Making Justifications Forms for Medical Necessity on Excell Excellent knowledge in Word, Excell, ARCommand, TIS, Medisoft and other Billing softwares Overall Supervision of Ambulance Billig Department. Education and Training 6/13/2009 University of Phoenix City , State Bachelor of Scianence : Health Administration Health Administration 2005 LA Valley College City , State AA Degree : Program Chemestry Program Chemestry 1999 Concord College Certificate-Diploma Colorado *Medical Claims and Billing Specialist Ulysses S. Grant High School City , State High School Diploma 1993 ANC Computer School State , Armenia Certificate Computer High Educational Establishment *Microsoft Word, Excell, MS DOS Professional Affiliations 2006-2007 Honored Member of Cambridge of Who's Who Languages Armenian, Russian, English, Spanish. Skills Accounts Receivables, Ambulance, Billing, Billing System, Bookkeeping, business management, CAD, CMS, Excellent Communication, Contracts, CPT, Customer Service, Data Entry, Dialysis, English, Filling, Forms, Hiring, ICD-9, Insurance, law, Letters, Employee Management, Managing, Medical Coding, Medisoft, Excell, Office, Word, Microsoft Word, MS DOS, Organization Skills, Policies, Coding, Proposals, Speaking, quick, Reading, Russian, Spanish, supervising, Supervision, Team player, Transportation, Typing Skills, workshops, Written Additional Information AWARDS/RECOGNITIONS AND CERTIFICATES 1999 Science Fair- Honorable Mention 2000 Bronze Medal Recipient 2000 Community Centers, Inc. - On Job Training/Administrative Assistant 2001 Community Centers, Inc. - WIA Participation 2001 Certificate of Continuing Education in Management Skills 2004 Dean's List-LAVC 2005 Certificate of Completion Medical Services eTar Training by DHS 2006-2007 National Dean's List

HEALTHCARE

EXECUTIVE CHEF Professional Summary I have honed my professional craft by working in New York City (most recently Gastro Arte and Oxford Kitchen Fort Greene Brooklyn), Hoboken, Oaxaca Mexico, as well as presiding over two top rated, highly coveted award winning well known extremely high volume Knowles family restaurants and hotel in New Jersey in which my skills were perfected and completed in all aspects of running award winning restaurants. With this comes a proven track record and an excellent reputation .After my time at the Highlawn, I was given the reigns of their sister restaurant The Manor as the Chef D' Cuisine because of my work ethic, dedication to my staff and my craft. With the opportunity to run my own establishment, I was brought on to open gastro pubs such as Sixty Park next door to the PAC Center and the Tap House Grill. I opened these establishments as upscale casual and rustic comfort food with banquet and catering on site to excellent reviews and a steady following. I am also heavily involved as a lead chef consultant for creating successful menus and kitchen designs to open such restaurants as Halcyon and Montclair Station in Montclair NJ and Bistro Seven Three in Bernardsville. I stand by my food with simple and colorful plate designs with bold flavors and my ability to train and inspire my staff with my progressive and lead by example philosophy. With me you will get a loyal hardworking chef with a love of our industry. I take my craft seriously bringing no ego just passion, pride and ambition number. I am available to interview at your earliest convenience if you believe I meet your standards. Skills Beautiful presentation of food Strong attention to safe food handling procedures Effective planner Work History Executive Chef , 01/2013 to Current Company Name – City , State Designed and purchased entire kitchen Created all menus and menu design, brunch included Hired all staff/created employee handbooks and set pars Personally trained staff of 15 to open kitchen within 10 days of hiring Implemented my complete opening manual for restaurant Brought on all vendors( mostly local) Introduced sanitation guidelines/ day dots/ FIFO/ Auto Chlor systems Complete from scratch kitchen including duck egg pastas and ramen 25% food cost to start Received very well by community and reviews have been excellent. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Verified proper portion sizes and consistently attained high food quality standards. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering. Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends. Created and managed budgets for operations and capital equipment. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Achieved and exceeded performance, budget and team goals. Regularly interacted with guests to obtain feedback on product quality and service levels. Led shifts while personally preparing food items and executing requests based on required specifications. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. chef de cuisine , 01/2012 to 01/2013 Company Name – City , State HEAD CHEF 65k Ran all daily operations for the BOH Retrained staff/made kitchen efficient/ complete from scratch( sauces stocks, pastas, desserts) Raised check averages/ control of food cost Staffing/ ordering and purchasing Developed all menus including desserts for the holiday season as well as our many parties ranging from 40- 100 people per event Average covers 180- 250 nightly/ brunch Sat-Sun 100-250 Taphouse Grille, Wayne, NJ EXECUTIVE CHEF 62 k Redesigned failing and outdated menu/ complete from scratch kitchen Retrained staff/made kitchen efficient/ Raised check averages/ regained control of food cost Staffing ,training, scheduling of staff ordering and purchasing Incorporated our 25 craft beer list into our food Implemented proper food handling and storage to save money Average covers 180-250 nightly Increased profits 16% to an annual gross of $800,000. chef de cuuisine , 01/2010 to 01/2012 Company Name – City , State CHEF D'CUISINE 55k Succeeded with the challenge of taking control and revamping the menu and retraining my cooks to a high level of quality in one year. Profits of 2-3million solely a la carte not including banquets and weddings 2 stars NY Times/ 3 stars Star Ledger Responsible for 12-15 kitchen employees including banquet personnel and wait staff (training, quality control, motivation, problem solving). Ordering foods and supplies for entire restaurant which includes bar, banquet, and a la carte kitchen. Scheduling, menu development and food costs and waste control maintained accurately using excel spreadsheets. Working closely with purveyors to ensure best possible prices to keep an accurate food cost. Developed better techniques and recipes for the Banquet department to produce superior food and improve service times. Responsible for weekly chef tasting menus, holiday menus and numerous private a la carte functions being held in addition to nightly service. Believes in training FOH in all aspects of the kitchen (menu, prices, procedures) to better suit the expectations of customers. Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control. BANQUET CHEF/SPECIAL EVENTS LEADER , 01/2006 to 01/2008 Company Name – City , State Learned the trade of saucier. Worked many events with Chef's from around the country for the James Beard Awards plating for over 1,000 guests per event. Trained in high volume production of foods, soups and stocks and proper cooling, storing and handling of said products. EXECUTIVE CHEF , Company Name – City , State Annual profits 800,000-1million Created menu lunch/dinner/brunch/craft beer list Hired all employees/trained/scheduling Handled all purchasing and ordering for restaurant Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control. All foods and staff were ready and trained in 5 days before opening Upscale casual concept opened to great reviews. executive sous chef , Company Name – City , State EXECUTIVE SOUS CHEF/MASTER SAUCIER 48k Responsible for maintaining a 24-25% food cost by teaching how to keep inventory properly and manage waste with better prep procedures. Annual gross 5-6 million Training staff of 10-15, ordering, scheduling including banquet department. All sauces, stocks, soups were prepared by myself daily. Excellent skills cleaning and portioning all meats and fish Mastered all stations on the hot line/salads Maintained the highest quality of food while inviting the pressure of a high volume kitchen (250- 300 guests per night.) Instilled and managed closely all daily prep lists and solely responsible for holiday prep and menus. 400-750 guests for a la carte holidays) EXCELLENT NY TIMES/ 4 STARS STAR LEDGER Proudly presided over James Beard Award Dinner for Executive Chef Mitchell Althoz(also of highly recognized Jocelyn in Maplewood NJ). Education Graduate : Passaic Valley High School - City , State Graduate : Institute Culinary of Education - City , State Serve Safe Certified NYFC/ DOH Certified : Skills concept, DOH, hiring, inventory, Ledger, excel spreadsheets, money, personnel, problem solving, purchasing, quality, quality control, Sat, Scheduling, Staffing, Sun, teaching, employee handbooks

CHEF

SALES Summary Account Manager focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnerships.   Excel  at building a loyal customer base to achieve both short and long-term organization sales goals. Highlights Superior communication skills Cheerful and energetic Effective team player Staff training and development Resolution-oriented Dependable and reliable Accomplishments Responsible for training new employees in all aspects of distribution and sales. Ensured one hundred percent compliance with all company rules and regulations. Established new accounts and client interaction. Monitored sales goals and expectations for multiple brands. Improved product placement at both on premise and off premise accounts. Managed quality assurance for all products within distribution. Maintained files for all individual accounts and products. Increased sales through effective customer communication. Experience Sales September 2008 Company Name － City , State Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Consistently met and exceeded department expectations for productivity and accuracy levels. Recommended and helped customers select merchandise based on their needs. Informed customers about sales and promotions in a friendly and engaging manner. Answered customers' questions regarding products, prices and availability. Collaborated with colleagues to exchange selling strategies and marketing information. Collaborated with members of other departments to complete sales transactions. Shared product knowledge with customers while making personal recommendations. City Manager April 2008 to September 2008 Company Name － City , State Successfully managed the activities of 12 team members. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints. Coordinated with airport vendors regarding fueling and catering logistics. Determined flight close-out times and completed and verified flight forms. Senior Corporate Travel Consultant September 2017 to April 2008 Company Name － City , State Planned travel arrangements for 200 executives and staff. Received and screened a high volume of internal and external communications, including email and mail. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Passenger Service Agent January 1995 to September 2007 Company Name － City , State h Communicated with customers daily h Committed to the assistance and support of others while maintaining a cheerful and helpful attitude h Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities h Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels h Dealt tactfully and effectively with difficult customers h Experienced in both customer service and supervisory positions h Worked closely with the inflight, flight dispatch, maintenance, and customer service departments through the operations positon to meet the needs of the customers h Experienced in handling emergencies, flight delays, diversions, and other related incidents h Handled incoming and outgoing communications, aircraft flight guards, and initiated overdue actions h Handled time-sensitive freight, general goods, hazardous materials, and government shipments h Successfully completed civil aviation security course conducted by FAA h Assured flight safety during winter operations through deicing certification and training. Education Communications West Virginia State University － City , State 2002 United States Air Force Air National Guard － City , State Received Honorable Discharge from service Communications George Washington High School － City , State GPA: Assisted with organizing and participating in various community service projects Involved in several athletics programs Assisted with organizing and participating in various community service projects Involved in several athletics programs Skills Air Force 2, attention to detail, interpersonal and communication, communications skills, Oral Communication, creative problem solving, Customer Relations, customer service, government, innovation, Inspection, Leadership, materials, Problem Solving, Public Safety, Public Speaking, Quality, Safety, sales, supervisory, Supervision, technician

SALES

MIDDLE SCHOOL PRINCIPAL Executive Profile To obtain the job that continues to expand my administrative experience working with staff, students and parents to develop a shared vision and leading school community in achieving those goals. I firmly believe that all children deserve to have every opportunity to learn in a positive, supportive environment as well as have a multitude of opportunities to discover and explore areas of interest helping them to develop into a well-rounded individual who will succeed in the twenty-first century. I believe that true leaders exhibit habits of mind and model the expectations they have of their employees. I believe two critical components of successful leadership are positive relationships and transparency. Skill Highlights Leadership/communication skills Human resources Employee relations Self-motivated Customer-oriented Training and Development Team Player Organizational Skills Performance Evaluations Core Accomplishments MS/HS Language Arts and Psychology Teacher At-Risk Program Coordinator North Central Accreditation Team Building Co-Chairperson Editor of the district's newsletter, Signal Student Council Advisor Odyssey of the Mind Coach Cheerleading Coach MS Track Coach CURRICULA, ASSESSMENT AND DATA MANAGEMENT EXPERIENCE AND TRAINING Training in current state laws and regulations for public and special education. Trainings in current state laws and regulations on evaluation, Teachers' Tenure Act, and corrective discipline with employees. Implemented The Thoughtful Classroom Teacher Evaluation System, MCEE pilot program with University of Michigan. Principals' NCLB and Title I Boot Camp. Extensive training in best instructional practices in the classroom, including Superintendents in the Classroom, Research on the Adolescent Brain and how it impacts the classroom, 21st century skills in the classroom, and Nonviolent Crisis Intervention. Classroom observation and evaluation training including, Three Minute Classroom Walk-through, Classroom Walk-through, Charlotte Danielson, and The Thoughtful Classroom Teacher. Using data to drive instruction in the classroom, including Data 4 Student Success, National Middle School Conference, Data Teams, and Summer Learning and Data Retreat. Professional Development in becoming a successful building leader in education, including Cognitive Coaching, Second Order Change and Distributive Leadership, How Leadership Influences Student Learning, In Search of School Leadership, Cultivating a Climate of Change, and Teacher Leader Skills. Student transition from the middle school to the high school. Determining, implementing and monitoring school improvement processes, goals and activities. Framework for Understanding Poverty and how to work with families and students living with such circumstances. Implementing and monitoring reading and writing workshops in the secondary classroom through using Lucy Calkins, Daily 5, Café, John Collins Writing program and Reading Apprenticeship: Rethinking Secondary Literacy Strategies in the Classroom. School Safety Training with Emmett Township and Calhoun County Sherriff Departments Harper Creek Middle School has met AYP every year. Professional Experience Company Name July 2008 to June 2015 Middle School Principal City , State Supervised and evaluated certified and non-certified staff. Implemented a pilot program from the MCEE for a new staff evaluation model. Supervised general and special education teachers and maintained accountability for meeting legal expectations for students with an IEP, 504, Title I services, or at-risk services. Planned and implemented book studies with the MS teachers: What Great Teachers Do Differently, by Todd Whitaker 2008 Jigsaw format from multiple resources on differentiation 2009 Effective Grading Practices, by Doug Reeves 2011 A Framework for Understanding Poverty, by Ruby Payne 2012 Mentored teachers, counselors, social workers, student support specialists and a vice principal. Provided professional development and classroom support for the use of district and building curricula, including Lucy Calkins, Daily 5, CMP, BCAMSC Kits, and John Collins Writing. Empowered staff to work on school improvement teams and professional learning communities focusing on using student data to drive instructional decisions. Analyzed student data and facilitated instructional decisions based on the data with MS teachers. Developed and maintained a culture focused on student learning. Communicated with parents regarding academic, behavioral and emotional issues regarding their students. Supervised and maintained the athletic program at HCMS. Planned educational meetings for parents regarding curriculum and social issues facing their children. Facilitated a Title I audit and met requirements for the changes required. Mediated and resolved student issues between students and staff. Participated as a contributing member of the Administrative Team including, but not limited to district professional development. Collaboratively worked with staff to design and implement varied interventions blending the RTI model and a new middle school schedule servicing children identified as at-risk. Worked with staff to develop a differentiated instructional approach to teaching and learning within the classrooms. Company Name August 2005 to July 2008 Assistant Middle School Principal City , State Evaluated certified and non-certified staff. Supervised multiple extra-curricular activities for middle school students. Assisted in planning and implementing transition activities for blending fifth and sixth grade teachers, students, and families to the middle school. Assisted in planning and implementing school improvement and professional development for MS staff. Supervised special education teachers and maintained accountability for meeting legal expectations of IEP. Educated students and families on the academic and behavioral expectations for students while at the middle school. Handled student and staff disciplinary issues. Worked cooperatively with multiple employees in the district. Provided professional development for district bus drivers on how to build positive relationships with students in order to establish and maintain behavioral expectations while transporting students. Company Name June 1999 to July 2005 High School Language Arts Teacher City , State K-12 Career Preparation Coordinator. Coordinator of HS At-Risk Programming. Freshmen Class Advisor. Company Name August 1994 to June 1999 Student Government Advisor City , State School Improvement Team Committee Chairperson. OEA Negotiating Team member. Education Western Michigan University December 2000 Master of Arts : Educational Leadership City , State Educational Leadership Hillsdale College May 1993 Bachelor of Arts : English and Psychology City , State English and Psychology Secondary Teaching Certificate Interests Advanced Math 7 and Algebra I added to MS Curriculum Lego Robotics Girls on the Run National Junior Honor Society HCMS participates in American Heart Association's Red Out Game Additional Clubs added at middle school: Football, Lacrosse, and Competitive Cheerleading VOLUNTEER EXPERIENCE Girls on the Run, Calhoun County, MI American Heart Association, Kalamazoo, MI Professional Affiliations Michigan Association of Secondary School Principals National Association of Secondary School Principals Association Supervision for Curriculum Development Harper Creek Optimist Club Additional Information Advanced Math 7 and Algebra I added to MS Curriculum Lego Robotics Girls on the Run National Junior Honor Society HCMS participates in American Heart Association's Red Out Game Additional Clubs added at middle school: Football, Lacrosse, and Competitive Cheerleading VOLUNTEER EXPERIENCE Girls on the Run, Calhoun County, MI American Heart Association, Kalamazoo, MI Skills academic, Administrative, approach, book, drivers, legal, meetings, Negotiating, Programming, Teaching

ARTS

ENGINEER Summary Work Ethic,  Personal Ownership, Responsibility, Adaptability, ability to learn quickly and accurately, Positive attitude, Timeliness, Positive appearance and customer interactions.    Highlights Microsoft Office Suite expert Conceptual thinker Self-motivated professional Experience March 2015 to Current Company Name City , State Engineer Assisted customers with complaints. Performed routine maintenance. Troubleshot electronic parts of the building. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Issued room keys and escort instructions to bellhops. Prepared sheetrock, metal and wood surfaces for painting. Refinished household furniture such as desks, chairs, tables and bookcases. Coordinated and completed ongoing routine painting of the exterior and interior of the properties. Collaborated with electricians, carpenters and mechanics to complete construction projects. Completed basic plumbing, electrical, carpentry and HVAC duties. Operated compressors, striping machines, sandblasters and spray equipment. Completed and updated all work orders, records of service calls and work logs. Covered floors before prepping, priming and painting all surfaces. January 2012 to Current Company Name City , State Handyman Transfer tools, parts, equipment, and supplies to and from work stations and other areas. Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete. Install or replace machinery, equipment, and new or replacement parts and instruments, using hand or power tools. Examine and test machinery, equipment, components, and parts for defects to ensure proper functioning. Hold or supply tools, parts, equipment, and supplies for other workers. Position vehicles, machinery, equipment, physical structures, and other objects for assembly or installation, using hand tools, power tools, and moving equipment. Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand or power tools. Clean or lubricate vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment. Assemble and maintain physical structures, using hand or power tools. Tend and observe equipment and machinery to verify efficient and safe operation. Apply protective materials to equipment, components, and parts to prevent defects and corrosion. Order new parts to maintain inventory. Diagnose electrical problems and install and rewire electrical components. Prepare work stations for use by mechanics and repairers. January 2004 to September 2013 Company Name City , State Healthcare Provider Provided Healthcare for at Home Patient. January 2000 to January 2004 Company Name City , State Arcade Repairman / Technician Fill machines with products, ingredients, money, and other supplies. Keep records of merchandise distributed and money collected. Collect coins and bills from machines, prepare invoices, and settle accounts with concessionaires. Make service calls to maintain and repair machines. Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills or stuck products. Test machines to determine proper functioning. Contact other repair personnel or make arrangements for the removal of machines in cases where major repairs are required. Clean and oil machine parts. Record transaction information on forms or logs, and notify designated personnel of discrepancies. Adjust machine pressure gauges and thermostats. Maintain records of machine maintenance and repair. Replace malfunctioning parts, such as worn magnetic heads on automatic teller machine ATM) card readers. Adjust and repair coin, vending, or amusement machines and meters and replace defective mechanical and electrical parts, using hand tools, soldering irons, and diagrams. Order parts needed for machine repairs. Disassemble and assemble machines, according to specifications and using hand and power tools. Install machines, making the necessary water and electrical connections in compliance with codes. Refer to manuals and wiring diagrams to gather information needed to repair machines. Transport machines to installation sites. Prepare repair cost estimates. Education Aug 2000 Traverse City West High School City , State , United States High School Diploma Valencia College City , State , USA Associate of Arts : Graphic Art and Design Skills Typing (Greater then 40 words a minute) Networking (Computer) Computer Management Rebuild/Repair Computer (Hardware) Computer Software Installation (Operating Systems) Photoshop Experience Excel Experience Microsoft Office Experience Spreadsheet Experience Power Point Experience

HEALTHCARE

TEACHER Summary Teacher devoted to helping children think creatively, solve problems independently and respect themselves and others. Teacher focused on implementing highly effective instructional practices to improve student learning and academic performance. Highlights Friendly. Complex problem solver, Active listener Reliable and punctual Excellent communication skills Cheerful and energetic Qualified tutor Charting and recordkeeping Positive reinforcement methods Skilled in working with special needs children Approachable Complex problem solver Experience teacher August 2005 to January 2016 Company Name － City , State teacher January 1997 to January 2004 Company Name － City , State teacher January 1986 to January 1989 Company Name － City , State Skills Proficiency in Microsoft Office Capable of integrating these programs with the coursework taught Sound decision maker Giving recommendations and opinions to school management upon their requests Discipline students Setting basic class rules by encouraging student feedback Patience Encouraging students to express their discomforts and catering to them in timely manner Giving personalized attention to students Time management Breaking up grading material in small groups in order to evaluate them timely Structuring tasks based on priorities Proficiency in mathematics and science More than 20 years of teaching experience in Mathematics and Science Purposeful lesson planning Making flexible lesson plans based on promoting students' critical and analytic capabilities Self-motivated Fast learner Learned various mathematics software's such as 'graph master' in a relatively short period. Education Masters in Education : Education , 1992 Government College of Education － City , State , Pakistan Bachelor of Education : Education , 1990 Government College of Education － City , State , Pakistan Bachelor of Science : Biology, Chemistry , 1986 Karachi University － City , State , Pakistan BSc : Biology, Chemistry , 1986 Karachi University － City , State , Pakistan Skills basic, lesson planning, lesson plans, Mathematics, Microsoft Office, express, Fast learner, Self-motivated, Sound, teaching, Time management

TEACHER

DIGITAL MARKETING SPECIALIST Summary Digital marketing professional experienced in sales, marketing and account management. Google AdWords and Analytics certified with skills including PPC/SEM, lead generation, analytics, SEO, social media, landing page optimization, and creative work. Out-of-the-box creative problem solver, capable of meeting deadlines under pressure. Detail oriented with exceptional communication skills (verbal/written). Skills Digital Marketing Strategy  Search Engine Marketing Search Engine Optimization Social Media Marketing Experience 06/2017 to Current Digital Marketing Specialist Company Name － City , State Maintain clients' online presence, and ensuring that their products and services are effectively communicated to their target audiences. Optimize advertising spending by implementing proper Adwords account structures, negative keywords, and A/B split testing. Use Google Analytics data to modify site content, achieve goals, and reach KPI's, including CPC, CTR, quality score, and ROI. Familiar with SEO strategies like competitive keyword research, domain authority analysis, and link building. 02/2016 to 07/2017 Store Manager Company Name － City , State Supervises and motivate team members to meet daily high standards of cleanliness, efficiency, and customer service at all times. Manage work schedules within established budgets for optimal store coverage. Monitor sales and labor cost issues daily with a goal to maximize profitability without sacrificing customer service. 09/2013 to 11/2015 Sales Representative Company Name － City , State Responsible for customer support, orders, and quotations via phone, fax, email, and person-to-person interaction. Meets and/or exceeds sales and profit goals by following up on sales leads, monitoring market trends and growing the positive reputation of the company. Education and Training 2016 Mt. San Antonio College － City , State 2017 Digital Marketing Career Blueprint － City , State

DIGITAL-MEDIA

FINANCE MANAGER Summary Pro-active, results-oriented, deadline driven with broad experience in all aspects of accounting and financial management. Solid planning and organizational skills in coordinating all aspects of each project from inception through completion. Sees the big picture and plans appropriate strategies to achieve results. Well disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules. Strong team builder and facilitator, creates an atmosphere that encourages individual growth among accounting professionals while maximizing their potential and production. Ascertains needs and goals, streamlines existing operations, envisions new concepts and looks for areas of improvement while following through with development and direction. Clearly and effectively communicates direction, commits people to action with timelines, and transforms complex information into easily understood formats. Highlights SAP, Dynamics AX, AS400, SBT, IFRS, JD Edwards, MAS90, Great Plains and Quickbooks. Access, SAS and SQL. MS Office including Excel 2010, 2007 and 2003. UltiPro, ADP, Report Smith, E-Time Heavy, TimeSaver, EZLabor and EasyPay. Comprehensive experience in Organizational Re-Engineering Inventory Control/Purchasing Reporting/Process Improvement Financial Management/Analysis Quarterly/Year-End Audit Budget & Forecasting Preparation/Administration General Accounting/HR/Payroll Staff Management Business Analysis GAAP/JSOX/ISO/SOX Experience Finance Manager , 12/2011 to 05/2014 Company Name － City , State Provide financial reports for three plants in the region. Manage day to day operations to include overseeing all accounting functions, procurement, annual budget forecast, payroll and complying with SOX. Work with corporate HR in regards to plant personnel and suggest personnel changes in the plant along with other necessary changes to create a corporate environment from the prior family owned company feel. Manage all aspects of Supply Chain Developed and implemented purchasing, operations, logistics and production systems Manage vendor and supplier contracts Introduced Lean Manufacturing practices Manage billing and HR functions. Accounting Manager , 12/2008 to 07/2011 Company Name － City , State Overall authority for the global intercompany operations of the organization, budget preparation and administration, audit, accounting, monthly closing of books, account reconciliation, and journal entry adjustments. Prepared monthly, quarterly and annual reports summarizing the business activities. Developed trend and balance sheet analysis; accounts receivable and aging reports. Maintained audit reports to ensure a smooth quarterly and year-end audit. Supervised and lead support staff of up to 4. Created new global policies to help streamline the inter-company reconciliation process. Introduced monthly team meetings to enhance team environment, review projects and provide training. Recommended a cross-training project to include written documentation of all processes. Corporate Controller , 03/2008 to 12/2008 Company Name － City , State Restructured the accounting department to create a strong team of 6 rect reports to handle an SAP implementation and go live. Challenged to lead a 20 year old manufacturing company away from old habits and into an updated more controlled accounting environment. Implemented internal controls in areas of required purchase orders with authorized approvals, travel and expense review with limits, including D&B checks for setting customer credit limits, creating reorder points to avoid excessive inventory on hand, paying within terms for a discount and working with purchasing to get price discounts from vendors. Responsible for the financial reporting of three plants combined average 80 million in sales annually. Business process owner for SAP software implementation. Headed the quarterly bank audit. Cost Accountant , 01/2007 to 01/2008 Company Name － City , State Managed all financials for printing company and reported directly to controller in another state. Prepared analysis, month-end financials and other reports as requested by corporate. Reviewed variances and explained variances to plant managers. Provided daily support to plant management team including analyzing data to initiate improvements and cost savings. Prepared monthly management meeting slides showing variances and margins which needed to be discussed. Established internal controls to achieve compliance with Sarbanes Oxley. Assisted in the monthly and yearly forecasting process including the creation of the budget. Implemented inventory and asset review to insure accurate and complete accounting data for job costs and overhead. Supply Specialist , 01/1999 to 01/2007 Company Name － City , State Maintained accurate inventory for over 180 line items. Helped prepare over $500,000 worth of equipment and supplies from de-commissioned ships for warehouse turn-in. Education Bachelor of Science : Accounting , 2006 University of Phoenix － City , State Master of Business Administration : Business , 2010 UNIVERSITY OF PHOENIX － City , State Also attended Wright State University, Sinclair Community College and Columbus State prior to finishing BA Skills account reconciliation, accounting, accounts receivable, go live, streamline, ADP, AS400, BA, balance sheet, billing, budget preparation, budget, Business process, closing, contracts, controller, credit, documentation, financials, financial, financial reporting, forecasting, Great Plains, HR, inventory, JD Edwards, logistics, MAS90, meetings, Access, Excel, MS Office, payroll, personnel, policies, processes, procurement, purchasing, Quickbooks, sales, SAP, Sarbanes Oxley, SAS, SBT, SQL, Supply Chain, trend, written, annual reports, year-end

FINANCE

FINE APPAREL DEPARTMENT MANAGER Summary Results driven General Manager with strong interpersonal skills with extensive luxury retail sales experience, focused on client development and retention. Success has no excuses. Accomplishments Increased gross revenues at Max Mara Northbrook by 76% Promoted to Store Manager after 12 months in the Assistant Manager position Promoted to Assistant Manager after 6 months in the Stylist position Profitably sold Sans Pareil Inc. Turned a $2000 investment into 1.8 million dollar business within 5 years of inception Experience 11/2013 to Current Fine Apparel Department Manager Company Name － City , State Manage, drive a high volume multi vendor business to achieve goals Strategically plan business to meet sales goals, talent development Provide leadership, team building to store, sales staff in driving sales, service, profitability Provide team with tools, training of company values, core focus of brand imaging Retain, motivate, coach, train an elite sales team in the art of clientèle Motivate, lead by example in the standards of excellence Work in tandem with buying office to meet business needs, maximize opportunities in market Develop, maintain strong vendor relations to drive sales and meet sales goals Oversee merchandise opportunities, set merchandise standards, evaluate merchandise performance, adjust to meet business needs Oversee the selling process, providing leadership, motivation to store team, achieving sales, volume goals Establish, maintain high performance service standards to enhance customer experience, actively seek input from customers to ensure consistent adherence to service standards Actively train, develop, coach the team to achieve goals, while modeling sales focused behaviors, skills development that utilizes the available tools Proactive in managing performance, ensuring that the store team clearly understand their roles, are focused on achieving goals Oversee stylists development, empower the sales force to achieve selling goals through product knowledge, coaching, performance feedback Attract, retain key associates by becoming/maintaining the employer of choice in local market In constant pursuit of top talent in surrounding market to optimize staffing opportunities 01/2011 to 10/2013 General Manager Company Name － City , State Consecutively increased business by 16% year one and 10% year two, by training, developing sales staff in the art of client outreach and retainment   Developed, implemented a standardized process for client development performance, growth and increasing client retention Established, maintain strong rapport with community to increase brand awareness Train, maintain the standards of excellence set by brand Provide leadership, team building to the store associates , driving sales, high caliber service, profitability Provide store team with tools, coaching required to meet brand filter service standards Focus on sales, profitability; establish, maintain customer focused standards, set work pace, deliver store goals Provide vision, motivation to achieve goal Groom for succession, empower to excel Create, maintain high performance team and environment Attract, retain key associates in local market 01/2010 to 01/2011 Assistant Manager Company Name － City , State In partnership with management, increase YTD sales by 16% Managed and successfully groomed all stylist in the art of client outreach resulting in double digit growth Oversee the selling process, providing leadership and motivation to store management team, associates in achieving sales and volume goals Establish, maintains high performance service standards, to enhance the customer experience, actively seek input from customers to ensure consistent adherence to service standards Actively train, develop, coaches the team to achieve goals, while modeling sales focused behaviors, skills development that utilizes the available tools Manage, evaluate performance, ensuring that the store team clearly understand their roles, are focused on achieving goals Develop, retain direct reports, ensuring their readiness for increased responsibility and providing a bench of internal talent to fill open positions Oversee stylist development, empower the sales force to achieve selling goals through product knowledge, coaching, performance feedback Maintain knowledge of top talent in the market place, proactive recruitment to fill open positions 06/2009 to 01/2010 Stylist Company Name － City , State Developed and a maintained a strong client book which increased store revenue by 12% in 6 months YDT Maintained, developed loyal clients, exponentially increased client spend Developed, maintained a strong relationship with management, team members Demonstrated strong operational skills (managing stock rotations, transfers, and inventory) Top sales person in MaxMara Northbrook Promoted to Key holder in 2 months 06/1992 to 03/2007 Owner/ Designer/ Wholesaler/ High End Children's Apparel Company Name － City , State Turned a $2000 investment into a 1.8 million dollar business within 5 years of inception Concurrently operated 2 retail locations, manufacturing facility Successfully maintained, developed a loyal client following with exponential growth Designed, produced, wholesaled a private label collection with margins of 70% and higher Managed a staff of 48 Hired, trained staff to meet the business needs Developed and maintained strong vendor relations Recognized, introduced new designers into the market Recruited and maintained a loyal and highly motivated staff with a turnover of 10% or less Developed, maintained strong ties in the community by partnering in charity activities Sold business profitably in 2007 Education Bachelor of Arts : Graphic Arts/ Business Loyola University － City , State Minor Business/Jewelry design Fluent in English and Spanish Skills Microsoft Excel, Word, Power Point Trend analysis Ability to quickly adapt to changing markets Established track record of customer focused sales growth Ability to deliver results against goals build effective, motivated teams, foster teamwork, and demonstrate sound business judgment 20+ years related management experience Business Acumen Building Effective Teams Customer Focus Developing Direct Reports and Others Drive for Results Interpersonal Savvy Managing and Measuring Work Managing Vision and Purpose Motivating Others Problem Solving Ability to Asses People Consistently striving for excellence

APPAREL

COORDINATOR, DONOR RELATIONS Summary Highly organized Communications Specialist with [Number] years in the communications field. Areas of expertise include web and print content development, public speaking and project management. Highly qualified, detail-oriented and hardworking [Job Title] with more than [Number] years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media. Highlights Dedicated team player SharePoint Microsoft Office Suite Event planning Exceptional writing skills Exceptional problem solver Print and electronic media Budgeting and forecasting Project development and lifecycle Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Formulated an inclusive design manual reference guide with more than [Number] design templates. Experience 01/2013 to Current Coordinator, Donor Relations Company Name － City , State Track and analyze donor data received from volunteer projects to effectively cultivate relationships Research, identify, and analyze past campaign activities to develop effective campaign growth strategies and forecasts Identify strategies to strengthen social media presence and increase engagement Produce internal and external communications collateral (digital and print) Generate ideas to develop communication strategies, for donor cultivation, solicitation, and stewardship Maintain and utilize email marketing platforms to distribute email campaigns Design and create presentations that effectively communicate complex data and information Assist with the development and implementation of changes to volunteer programs, policies and procedures Monitored ongoing expenses relative to budget projections. Assessed the need for new or enhanced systems and applications. Correspond with corporate campaign leaders to prepare materials for campaign meetings and events Verify facts, dates and statistics for updating reports and campaign results Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Operated high-speed color copiers and wide bed printers to reproduce single and multicolor copies of graphics. Created all communications collateral, including web pages, brochures and fliers. Developed creative graphics that simplified complex messages. Designed artistic signage for special corporate events. Recommended techniques, methods and media best suited to produce desired visual effects. Adhered to all corporate brand guidelines when preparing graphic materials. Designed unique print materials, including advertisements, brochures and logo designs. 09/2011 to 06/2013 Coordinator, Finance & Special Projects Company Name － City , State Served as primary liaison for internal and external constituencies on matters pertaining to the Chief Operating Officer and Finance Manager Educated staff across seven departments on proper financial reporting practices and ensured adherence to policies and procedures Organized logistics of special events, travel arrangements, corporate agendas, and itineraries Created and maintained employee data and coordinated new hire onboarding and orientation activities Tracked and managed business expenses Assisted with month-end close activities, including payroll reconciliation, journal entries, and purchase orders matching Maintained accounting ledgers by verifying and posting account transactions Performed W-9 and 1099 maintenance for new and old vendors Spearheaded and directed the implementation of Financial Edge, as well as the cross-training of all departments Tracked all donations and prepared documentation for the Development Director. Trained and supported users during new system implementations and upgrades. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Worked with management to document and offset unusual expense variances in their respective areas. Assisted in the creation of vendor contracts for outside vendors. Assisted the CFO with the production of the monthly financials, management reports and board packages. Determined best short- and long-term tracking methodology. Maintained confidential information, such as pay rates, bonus targets and pay grades. 03/2010 to 04/2011 Account Executive Company Name － City , State Executed monthly sales goals Resolved laptop screen issues by telephone or email for retail, wholesale and bulk customers Provided timely updates of purchases and follow-up throughout sales order cycle Negotiated prices with wholesale customers Market Research and Development Communicated and negotiated with FedEx SupplyChain in various countries for delivery updates and changes. Processed an average of [number] inbound and outbound technical support calls. Helped customers track and ship packages, responding to an average of [number] calls per day. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Resolved customer complaints and concerns with strong verbal and negotiation skills. Built and maintained successful relationships with service providers, dealers and consumers. Responded to customer service emails in a timely and effective manner. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Devised workarounds for problems. Developed and maintained technical expertise in [Describe area]. 01/2009 to 01/2011 Contributing Writer Company Name － City , State Managed editorial deadlines under the direction of the Creative Marketing Director Edited and maintained web content Assisted with feature writing and interviewed members of the community to develop newsworthy stories Managed social media accounts, Facebook and Twitter, for theblvdmag.com Created press releases and promotional materials for distribution at local events. Promoted targeted content through various social networking sites such as [Website] and [Website] and aggregators such as [Aggregator]. Traveled to location to write reviews from firsthand experience. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Designed web and other content, including monthly newsletters and promotional calendars. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Maintained awareness of digital trends and new emerging technologies and platforms. Education December 2008 Bachelor of Arts : Mass Communications Southern University and A&M College － City , State Emphasis in Public Relations Skills Sales Software: Salesforce.com, Microsoft Dynamic AX, QuickBooks Public Relations Software: MTR, CisionPoint, iContact Desktop Publishing Software: Adobe InDesign, Photoshop, Illustrator, Dreamweaver, HTML,WordPress

ARTS

DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile To apply over 22 years of experience as an exceptional Director of Business Development, to manage personnel and resources by utilizing financial and strategic analysis. To apply logistical support, and budget analysis skills to enhance management. To enforce departmental policies, goals, procedures and objectives through communicating in writing and orally with subordinates, and executive management. To apply years of leadership experience and vast amounts of financial responsibilities to maintaining a district's bottom-line. Top Secret Skill Highlights Types 80 WPM, Microsoft Word, Excel, PowerPoint, Sales Force and Outlook Professional Experience Director of Business Development , 07/2010 to 02/2015 Company Name － City , State Plan, direct, and coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers. Excellent communications skills written and orally especially under pressure. Ability to forecast future issues through ongoing strategic analysis. Prospect for new sales and manage current and pending sales in the amount of over $1M. Maintain relationships with Client Government Sales Management to ensure strategy and sales objectives are identified and plans developed for the sales year. Ensure all relevant Human Resources and policies, procedures are followed. Establish and oversee the implementation departmental policies, goals, objectives, and procedures, conferring with senior management and staff members as necessary. Analyze day to day business activities ensuring efficient and effective services. Supervise budgets for maximum Return of Investment (ROI). Negotiate business transactions for the company in the amount of over $1K. Ensure adherence to all Health, Safety and Environmental policies and procedures. Experience in fracking. Exercise confidential information policies, procedures and regulations that governs employee and employer confidentiality. Apply general business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Utilize general principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Apply relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Manage sales pipelines from beginning to end and follow push through sales. Represent companies such as; Scott Safety, Honeywell First Responders Product, Hurst Jaws of Life, Kappler, Elkhardt Brass, Hale Pumps, Streamlight, HESCO, Smith Optics. ACCOMPLISHMENT: Maintained sales of over $5M for the last three years. Supervisor: , Hours Worked/40Wk. Senior Airfield Fire & Emergency Services Officer , 06/2009 to 07/2010 Company Name － City , State Performed hiring, training, scheduling of work, grievances, performance counseling, and recommendations for promotions, demotions and termination of employment of over 40 personnel. As a senior executive set polices, assigns priority for future program objectives, direct improvements to equipment and distributes equipment among subordinate commands. Evaluated new trends for policy development and for further inquiry and study to establish new methods for eliminating or controlling serious hazards to life and property. Further conduct independent and joint risk management studies for exercises and assist others with risk management decisions. Supervisor: Colonel Steve Kirkpatrick Contact: Yes: (803) 414-6496, Hours Worked/40Wk. Aircraft Rescue and Firefighting Officer , 06/2008 to 06/2009 Company Name － City , State Managed 24 hour operations of (5) P-19 Firefighting apparatus, (1) P-23 10K gallon water tender, (1) F-550 rescue truck, (4) rescue boats, and (3) Gators equipped with Wild land firefighting attachments. Supervised and directed the coordination of cross training with 10 Department of Defense fire Stations which provided over 60 hours of instruction to more than 140 fire fighters. Initiated a funding request for an additional $57K to source deficiencies. Managed a budget of $120K budget to support fire suppression operations. Supervisor: Major Carl Kuga Contact: Yes: (910) 581-2025. Manager Airfield Fire & Emergency Services Officer , 06/2006 to 06/2008 Company Name － City , State Managed over 200 Marine Firefighters with budgeting, operation, training and mutual aid agreements at each subordinate unit's location. Managed 10 Fire Fighting apparatus' 8 fire suppression systems, and 6 rescue vehicles. Managed and oversaw $35K worth of Emergency Airfield Services assets. Supervisor: LtCol Manlee Herrington, Contact: Yes: (808) 256-4295, Hours Worked/40Wk. Airfield Fire & Emergency Services Officer , 08/2004 to 03/2006 Company Name － City , State Deployed to Operation Iraqi Freedom and held the billets as the Chief of Firefighting operations for over 20 airbases in Iraq. Managed and supervised 100 Marine Firefighters in day-to-day operation in support of flight operations aboard Marine Corp Auxiliary Landing Facility Bogue Field, NC. Managed over $100K dollars of firefighting assets. ACCOMPLISHMENT: Identified a deficiency and justified the purchase of over $1.5K worth of firefighting assets. Managed and preformed the duties of the on scene Commander for a 2K gallon fuel fire. Supervisor: Colonel Jay Johnson Contact: Yes: (571) 408-0426, Hours Worked/40Wk. Education Bachelor of Fire Science : 8/15 Thomas Edison State College － City , State GPA: GPA: 3.37 GPA: 3.4 Customer Relations Course; OSHA Safety Course; HAZMAT Materials Operations; Airfield pavement and assessments certifications Course; Fire Officer I, II, III; Fire Instructor I, II, III; Fire Inspector I, II; Fire Investigator I; Fire Fighter I, II, III; Airport Firefighter;; Emergency Vehicle Operators Course; Amphibious Warfare School Nonresident Program; Advance EAF School; M-31 Arresting Gear Systems Course; Marine Corps Aircraft Launch and Recovery School; Aircraft Firefighting School; Warrant Officer Basic School; Staff Non Commissioned Officers Course; Sergeants Course; Total Quality Leadership; Hazardous Waste Coordinator Course RCRA; Hazardous Materials and Hazardous Waste Management Course; Suicide Prevention Course; Minimum Operating Strip Lighting System Course; Lean Six Sigma White Belt Course Professional Affiliations Veterans of Foreign Wars, SATS/EAF Association, Marine Corps Association, Skills Basic, budgeting, budgets, budget, communications skills, counseling, Client, Customer Relations, customer satisfaction, senior management, Government, Hazardous Waste, Hazardous Waste Management, hiring, Human Resources, Inspector I, instruction, Instructor I, Leadership, Lighting, Materials, Excel, Outlook, PowerPoint, 2K, Microsoft Word, modeling, needs assessment, personnel, policies, policy development, processes, Quality, risk management, Safety, Sales, Sales Management, scheduling, Six Sigma, strategy, strategic analysis, strategic planning, Supervisor, tender, written

BUSINESS-DEVELOPMENT

CHIEF DIGITAL OFFICER Summary I am a highly motivated and versatile digital strategist, storyteller and creative enabler. I've built and led teams within communications and marketing agencies focusing on Digital Strategy, Content Marketing and Influencer Engagement. Working closely with varied teams, internal and external, to devise the best audience modeling, CPG, B2C / B2B strategies, SEO/SEM, creative development, production cycles, digital media, applications and mobile innovation geared to drive results. https://about.me/broadbandito Career Goal Providing strategic guidance and execution support of core digital activity for a portfolio of Henkel brands.  Specifically, Senior Digital Marketing Manager - 170000NU Experience 02/2015 to 12/2016 CHIEF DIGITAL OFFICER Company Name － City , State Built internal digital practice and capabilities, client digital strategies  and creative execution to reach consumers, locally and globally, in the cluttered digital, mobile and social arena Focused on overall digital growth strategy for the agency. Developed and managed the execution of multi-channel digital strategies for existing client base and new business efforts Tripled digital revenue in 12 months to $6 million, annually Clients of Note: Revlon, Elizabeth Arden, Remington, Allergan, Galderma  02/2012 to 02/2015 VICE PRESIDENT DIGITAL STRATEGY, Dentsu Aegis Company Name － City , State Formulate content marketing strategies and direction for client base and new business efforts Deliver strategy, manage client and vendor relations, employee engagement and B2C / B2B programs Created and managed digital presence in Arkansas and NYC and Chicago, as well as mentoring in digital / social across 3 offices   Agency digital revenue growth from $250k to over $1million, annually Clients of note: Walmart, P&G, Hilton Hotels, Cracker Barrel 02/2010 to 02/2012 SENIOR VICE PRESIDENT - Digital Company Name － City , State Identified opportunities for growth in marketing efforts via digital channels & social media strategy, engagement and execution Deliver client presentations, branding opportunities, prototype development and evaluation of digital assets, distribution and audience identification Developed & implemented digital platforms, social plans & content marketing efforts. Built digital/creative capabilities for overall agency through staffing, new offerings & streamlined production methods Educated agency in WOM marketing, digital and social environment and opportunities. Developed extensive pricing guidelines for agency services. (vended and internal)  Doubled overall digital revenue for the firm in first year of expansion Clients of Note: Disney, T-Mobile, General Mills, Burger King 02/2005 to 02/2010 SENIOR VICE PRESIDENT, Digital Content Company Name － City , State Oversaw strategy and execution for social media engagement efforts, content creation and distribution Pioneered emerging digital platforms for wide array of client and new business endeavors Managed a $6+ million dollar P&L with staff in LA, Seattle, Chicago and New York Worked closely with analytics and research vendors to develop and deliver desired results Assisted business development opportunities and added to agency thought leadership and mentoring  Clients of note: Starbucks, Ebay, Unilever, Pepsico, Microsoft NOTABLE CAREER ACHIEVEMENTS CNN - EMMY and Cable Ace awarded Journalist 1989/96 CNN.com - Original member of launch team CNN.com  WIRED + MSNBC Created Internet/TV programming 1996/97 DIRECTV + TECHTV Pioneered interactive television 1997/98 Education 1987 Bachelor of Science : Journalism UCM － City , State , USA Additional Information BS degree in related field and 10-15 + years experience B2C / B2B marketing focused in digital sector across multiple activities (e.g. media, search, social media, e-commerce) Content development, distribution, SEO/SEM Understanding of traditional media channels (TV, Print, OOH) Understanding of media planning (e.g., CPM, reach/frequency, etc.) Ability to manage/mentor junior team members Understanding of digital shopper marketing, CRM/data-driven marketing, audience modeling/targeting, research and analytics

DIGITAL-MEDIA

HEALTHCARE Executive Profile Cynthia was also an instructor for the Cap Gemini Ernst & Young Global Regulatory Compliance Boot Camp where members of the CGE&Y Regulatory Compliance Team are immersed in global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools and methodology. Working with the international workforce of CGE&Y, Cynthia was required to be flexible, sensitive and creative in her methods of teaching Cynthia's nursing career focus was in Pain Management, Emergency Nursing, Legal Nurse Consulting and Life Care Planning. She has traveled extensively throughout the U. S. and worldwide as a Health Care and Life Sciences Consultant for G Major Consulting, Cap Gemini Ernst & Young, Accenture, and Ness Technologies. While working in clinical nursing, Cynthia worked in acute, home care and long term care arenas. As a Case Manager and Life Care Planner Cynthia was an adjunct instructor for the University of Florida Rehabilitation Training Institute and authored and taught Life Care Planning and Aging in the Catastrophically Injured. As a Project manager for several Global Regulatory Compliance/Life Sciences teams, Glidewell has a strong background in communication skills. Her ability to work with people from various ethnic, cultural, and educational backgrounds has been key in her success as a Regulatory Compliance/ Validation Systems manager. She has frequently been instrumental in the establishment and training of off shore call center personnel for specific projects in IT support situations. Her experience has given her in depth insight to the cultural nuances of different populations ranging from India to the elderly. Her writing background includes authoring a "Life Care Planning in the Catastrophically Injured Aging" for the University of Florida Rehabilitation Training Institute, Adverse Events Reporting for RN's for Abbott Laboratories, and numerous other educational materials for diverse audiences. She has been guest lecturer at numerous national conferences and events on subjects including Forensic Medicine, Nursing and Life Care Planning, Fitness and Aging, AIDS, Travel, and Real Estate. Core Accomplishments With the unique combination of working as a consultant in both the business and clinical areas of health care, Cynthia has worked tirelessly to achieve the highest levels of client satisfaction and outcomes through comprehensive client care, team development, educational training and delivery and telemedicine support programs. As a consultant for HELP Pain Medical Network, Cynthia developed and implemented their Remote Care Services Program. Not only did this require the development and roll out of the program but also the development and delivery of the training across the interdisciplinary providers. This program utilized in conjunction with the HELP Interdisciplinary Pain Rehabilitation Program (IPRP) fostered individual empowerment and independence by teaching and reinforcing principals learned in the IPRP. As a result in the Remote Care Services, clients were able to reduce and manage pain, reduce dependence on pain medication, increase their overall health perception and prevent relapse. Cynthia's work with HELP focused primarily on Workers Compensation clients. She worked extensively in the coordination of multiple carriers, applicant attorneys, patients and primary care providers to achieve positive outcomes for both the patient and the carrier. As Vice President of Operations for HELP, Cynthia continued to work with physicians and other providers, patients and carriers to develop an IT infrastructure to efficiently navigate the rapidly changing California Workers Compensation revisions. Professional Experience Healthcare May 2001 Company Name － City , State Worked with major health care payers to develop their strategy and insure compliance with the Medicare Modernization Act. Managed and monitored state, Medicaid, Medicare and JCAHO standards and compliance for pharmaceutical infusion company, including application and adherence to GCP's, GLP's and GMP's in clean rooms and mixing rooms. Researched and aided in procurement of contracts with companies, hospice, home health companies and employer groups in accordance with state, federal, and insurance regulatory guidelines. Implemented new business process for monitoring billing, payer requirements and field compliance. Analyzed, designed and reorganized customer care call center for large Medicaid/Medicare HMO resulting in shorter hold times, fewer dropped and misdirected calls and more efficient triage between lay care coordinator and nurse liaison. Responsible for development of knowledge transfer methodology in health care call center to insure ongoing and consistent patient survey and assessment. Developed tools and decision tree to aid in patient assessment and triage Acted as clinical SME in Patient Care Coordination and Reporting System design and development. Developed, designed and implemented health care service provider facility audits in compliance with state and federal guidelines for large Medicaid/Medicare HMO. Designed, developed and implemented computerized data collection program for international post acute and long term care provider network. Strategic planning of large clinic occupational medicine department. Managed sales and clinical staff, tracked activity, analyzed results and revised sales plans as necessary. Responsible for customer satisfaction survey collection and analysis for care management company. Productivity analysis, budgeting, cost projection, product evaluation and new product development for large post acute care provider. Developed and implemented new marketing strategies including trade show presentations and guest lecturer engagements Created, edited and produced an educational tutorial computer manual for in house use and educational material for client and family teaching. Interface with the legal community and the court system, the insurance industry, employer groups, clients and physicians. Evaluate, analyze and render informed opinions on the delivery of health care and the resulting outcomes. Provide support in medically related litigation and other medical-legal matters in the following areas: personal injury; product liability; medical malpractice; toxic torts; workers' compensation; risk management; medical licensure investigation, and other applicable cases. Provide employer consultation on job modification, reasonable accommodation and ADA compliance. Life Sciences Planning, Design, and Implementation of corporate quality systems for multinational Pharmaceutical companies as directed by federal regulations. Validation Project Manager for multinational pharmaceutical company validation effort. Strategic plan included the implementation and validation of a system spanning 63 sites in 23 countries. Project included assessment, design and delivery of a validated system meeting the regulatory guidelines of the FDA, EMEA, ICH, and other local authorities. Research, development and delivery of manual and training program in pharmacoviligence and safety reporting. Design and development of the Global Regulatory Compliance Team within Cap Gemini Ernst & Young. This team is comprised of trained specialist focused on the issues of regulatory compliance and system validation within the pharmaceutical industry. Instructor Cap Gemini Ernst & Young Global Regulatory Compliance Boot Camp where members of the CGE&Y Regulatory Compliance Team are immersed in global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools and methodology. Education Bachelor of Science : Nursing Western Governors University － City , State Nursing Bachelor of Science John Brown University － City , State GPA: Dean's List Dean's List Certificate in the Post-Graduate Course of Study, Life Care Planning for Advanced Catastrophic Case Management The University of Florida － City , State Associates Degree : Nursing University of Arkansas － City , State Nursing Publications The Country, Its Culture, Its Children, Eastern European Lecture Series, University of Arkansas, Fort Smith, Fort Smith, AR, Fall 1998 One of Our Own, AIDS in The Work Place, Advinet, Inc., Fort Smith, AR, Spring 1993 Not In My Club, AIDS In the Volunteer Work Force, Boys and Girls Clubs of America Regional Conference, November, 1992, Little Rock, AR One of Our Own,AIDS in the Work Place Fort Smith Public School System, Fort Smith, Arkansas, Spring 1991 One of Our Own,AIDS in the Work Place Alma Public School System, Alma, Arkansas, Spring 1991 Early Detection: The Cure for Beast Cancer, Women's Health Care Series, American Cancer Society, presented in multiple locations, 1991 Worker's Compensation and Managed Care, River Cities Occupational Health Professionals Workshop, Fort Smith, AR, Fall 1990 Stress in the Work Place, Fort Smith Board of Realtors, Fort Smith, AR, December, 1989 Skills ADA, billing, budgeting, business process, call center, consultation, contracts, client, clients, customer satisfaction, customer care, data collection, delivery, Forms, GCP, GLP, GMP, Instructor, insurance, lecturer, legal, litigation, Managing, marketing strategies, network, new product development, Next, presentations, procurement, quality, reporting, Research, risk management, safety, sales, strategy, Strategic, Strategic planning, System design, teaching, Validation Professional Affiliations Certified Disability Analyst and Fellow (ABDA #3718-97) American Board of Disability Analyst Fellow American Board of Forensic Examiners American Board of Forensic Nurses

HEALTHCARE

SENIOR EXECUTIVE - FINANCE Profile To be part of an Esteemed Organization, that gives immense opportunities for growth and innovation thereby rendering satisfaction to self and to the employer by way of performance. Should see myself in a responsible position with massive work efficiency, which will increase the image of the organization. Aim for effective growth to strengthen the work location and work group in order to have maximum progress. Have a wonderful 6.5 years experience with corporate environment Sharp analytical ability and quick grasping capabilities Working as per given timelines for month end and year end activities Ability to understand the core issues and identifying the weak areas with a view to improve upon the same Have excellent organizational and management skills Effective communication skills Skill Highlights ERP Packages SAP ECC 6.0 Tally. ERP9 Operating System: Windows 95/ 98/ 2000/ NT/ XP Office Tools :MS Word, MS Excel, MS Power Point Office 2000/2002/XP/2003 Accomplishments Being a part of Accounts Payable team, streamlined the procedure and process of Custom duty, Air/Ocean Freight and clearing charges payments Developed format for On Due and Overdue payments list, which is required for on time payments to creditors. Awarded for resolving the overdue issues of major suppliers and making their account in current. Constant appreciations from CFO and GM for ensuring prompt payments by clearing all the outstanding payment issues. Appreciation from the functional head for assisting them in resolving the issues of the critical suppliers and ensuring prompt payments. Developed payment tracker for on time vendor payments to Foreign and Local vendors Developed GL guidelines and circulated to regional offices Developed Manual BRS format to simplify month end close activities Mass Upload JV to simplify month end close activities. Experience Senior Executive - Finance 08/2008 to 09/2015 Company Name Resolving payment issues and ensures timely payment to the vendors (Including Local and foreign vendors) Assisting all regional accountants for AP/GL/GR/IR related issues Posting of all the admin related invoices like Rent, Electricity and Office Maintenance with cost centre allocation Posting of import related invoices with Pan India business area Acting as a single point of contact for related party payments and reconciliations Working on GR/IR report and following up with the procurement and commercial team for non-receipt of invoice copies and resolving PO issues General Ledger guidelines to be create and review on quarterly basis Updating Forex rates in SAP based on RBI Website GRIR Analysis and GRIR reporting and Clearing excess GRIR To prepare for A1 for outward remittances with Invoice ,Original BOE, BL with all the supporting and submit to bank for making payment Booking of customs duty, EDD and freight clearing invoices thru MIRO and normal booking Booking of all the purchase related and statutory related invoices Sundry Creditors ageing analysis and submit the report to functional head Posting of special GL entries like Down payment, Employee advance and Imprest Supplier advances ,down payment reconciliation and submit the report to functional head Preparing Bank reconciliation statements To account all petty cash expenses on daily basis and Prepare monthly petty cash statement for top up Processing final settlement payments to resigned employees Co-ordination and support to internal and external auditors for audit requirements Accounts Executive 07/2005 to 07/2008 Company Name Handling Petty cash on daily basis Preparation of journal vouchers and commission statement General ledger Reconciliation Sundry debtors and creditors Analysis Preparation Bank reconciliation statement on month wise Inter Branch reconciliations Monitoring branch Accounts Maintain Fixed Asset register Making vendor payments Preparation of all kinds of MIS Reports Internal audit to branches Cash flow and fund flow preparation Making Journal entries TDS, Service Tax, ESI & P F. Monthly Book close activities Receipts Vs Payment Analysis Education M.B.A : Finance Manonmaniam Sundaranar University Finance Bachelor of Commerce Master of Business Administration B.com Kamaraj College of Arts and science affiliated to Manonmaniam Sundaranar University Languages English, Tamil, Arabic (Read & Write) Personal Information Age and Date of Birth : 35 Years - 24.05.1980 *Marital Status : Married Additional Information Personal Profile *Age and Date of Birth : 35 Years - 24.05.1980 *Marital Status : Married Nationality : Indian Passport Number : L9870873 Declaration The above furnished information is true and correct to the best of my knowledge and belief. Place: Yours Faithfully Date: S.Mohamed Mohideen Skills Accounts receivables, Accounts Payable, AP, Arabic, Bank reconciliation, Book, Cash flow, English, ERP, ERP 9, Finance, Fixed Asset register, Forex, functional, General Ledger, GL, HR, Internal audit, logistics, MS Excel, Office, Office 2000, MS Power Point, 2000, Windows 95, 98, NT, MS Word, MIS, month end close, Operating System, payables, Procurement, Express, Read, reporting, Sales, SAP, Tax, TDS, Website, wise

FINANCE

MASTER TEACHER Highlights Home schooling knowledge Calm and patient Certified in Early Childhood Education Head Start programs Strong communicator Toddler and preschool curricula Classroom management Classroom management Skills I have a lot patience, I communicate really well with children, I can usually calm a stressful situation quickly. Education Early Childhood Education 2000 San Jacinto College － City , State , USA Coursework in Child NutritionChild Abuse Awareness trainingCoursework in Emergency PreparednessCoursework in Behavior ManagementEmphasis in Child Development High School Diploma , General 1991 Beaumont High School － City , State , USA Emphasis in Child Development Experience Master Teacher Sep 2010 to Apr 2013 Company Name － City , State Conducted small group and individual classroom activities based on differentiated learning needs.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum to encourage student participation.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Applied the positive reinforcement method to redirect negative behaviors.Promoted language development skills through reading and storytelling. implemented family style meals. conducting parent/teacher conferences. and kept personal profiles of each child. Teachers Associate Aug 2004 to Nov 2009 Company Name － City , State Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs.Assisted 5-6 children per station during small group learning periods. Organized field trips to Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.to encourage student participation.Organized field trips to local parks, fire stations and zoos.Maintained daily records of children's individual activities, behaviors, meals and naps. Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Maintained daily records of children's individual activities, behaviors, meals and naps. Teacher aide Aug 1999 to Mar 2001 Company Name － City , State Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Organized field trips to local parks, fire stations and zoos. Assisted 5-6 children per station during small group learning periods.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Helped prepare daily lesson plans for activities and lessons. Implemented emergent curriculum to encourage student participation. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Distributed quarterly educational assessments, similar to report cards, to each parent.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program. Extra-Curricular Activities I ran the nursery at my church for a yea and then taught Sunday school for the older kids for another two years . I also helped run an after school "get your homework done here" program the community started where kids that didn't have help at home could come to us and get help with their homework or for the younger children the parents could enroll them and they would come daily after school. Summary Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.

TEACHER

AUDIT AND RECOVERY SPECIALIST Summary Proficient and highly skilled Customer support specialist with years of experience seeking to use my extensive background in customer relations, collections and sales into an intermediate-level position with future advancement. Experience Company Name City , State Audit and Recovery Specialist 01/2016 to Current Review, investigate, analyze, and resolve key issues at the provider and client level. Manage outstanding inventory as assigned by maintaining daily call volume and inventory turnover rate expectations. Adhere to all escalation timeframes and re-status inventory according to department guidelines. Interface and collaborate with various levels at the provider level to communicate outstanding inventory issues and attempt continuous follow-up throughout the order to cash revenue cycle. Utilize and contribute to refining department policy and procedures. Identify and communicate process improvements which result in operational efficiencies. Ensure systematic data oriented efforts to improve consumer and/or client services. Serve as resource and subject matter expert to less experienced staff. Collaborate, coordinate, and communicate across disciplines and departments. Ensure compliance with HIPAA regulations and requirements. Demonstrate commitment to the Company's core values. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Company Name City , State Healthcare Collections Specialist 06/2015 to 01/2016 The handling of inbound and outbound calls from client customers. Conduct account research and general analysis in order to assist customers. Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-ups. Following up with customers on payment arrangements. Maintain accurate records and documentation within the customer's account. Responsible for acting as a liaison between the customers and clients. Maintain call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level. Providing exceptional customer service, in order to establish a one call resolution for customers. Navigating Client Systems. Other related duties as assigned. Company Name City , State Student Advisor/Resolution Rep 12/2014 to 06/2015 Resolution of student questions. Track escalated calls in database. Follow basic procedures and phone scripts. Use fundamental knowledge to navigate customer information systems along with a basic knowledge of client services and products. Maintain work logs for specific account dispositions. Assist other staff as necessary. Company Name City , State Customer Service Representative 05/2014 to 07/2014 Under direct supervision, responsible for conserving, maintaining, developing and increasing business volume through existing clients by phone. Develop internal and external customer relationships by providing understandable, concise, and accurate policy information through written and oral communication. Reply to customers using multiple systems, technologies, and the coordination of other functions is required. Provide information on a variety of complex customer service issues requiring knowledge of life insurance/ retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency. Speaks with clients regarding service request or problems; documents, evaluates and resolves customer's inquiries. Gain proficiency in automated workflow system. Process incoming and outgoing mail, using automated workflow system. Process complex and varied service requests. Represent Transamerica Life and Protection with professional pride to internal and external customers. Consistently meet/exceed set quality and productivity standards. Company Name City , State Customer Service Representative / Sales Agent 03/2013 to 05/2014 Uses strong communication and listening skills to handle customer inquiries. Makes specific offers to customers based on customer interest. Offers suggested products and services quickly and efficiently. Adeptly works between multiple applications containing customer and product information. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Maintains customer and product database. Skills and Accomplishments Trained in HIPPA, FDCPA, and Medical Terminolgy. Call Center Service Operations, Multi phone/Multi Monitor Use, Complaint Handling/Dispute Resolution, Records Management, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Sales, Insurance,Collections, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension. Computer Skills Microsoft Office Suite, Microsoft Excel, Microsoft Word, Microsoft Outlook,Microsoft PowerPoint, Windows, PeopleSoft, Visual/Content Manager, Mainframe, Clarify, AS400, Epic, SAP, Type 45 WPM. Education and Training Business Management 2018 Prairie State College , City , State High School Diploma : General Studies 2012 Harlan Community Academy Highschool , City , State

HEALTHCARE

FITNESS CONSULTANT Experience 09/2013 to 03/2014 Fitness Consultant Company Name － City , State Conducted tours, and gave wellness advice to help every person change their lives. Also, did outside marketing to help drive in business and conducted calls to prospective members. 08/2012 to 05/2013 DAEP/Special Education/Coach Company Name － City , State Taught in the DAEP (Disciplinary Alternative Educational Program) Also worked in the Special Education wings in the Middle and Elementary schools with Autism and Down Syndrome children, also coached Football, Basketball, and conducted the Strength and Conditioning programs for Middle school and high school athletes. 08/2009 to 05/2012 PE/Special Education/Coach Company Name － City , State Taught three PE classes in the Middle School and also taught in the Content Mastery programs to help children with disabilities. Also worked with the Special Educational settings in the Elementary and high school levels and also coached Football, Basketball, Baseball, and Track & Field throughout various teams and levels in the Athletic Department. 07/2014 to Current Sales Company Name － City , State Helped grow the business from the inside out. Maintained detailed records of jobs and potential clients. Maintained client relations and work. ​ Education and Training May 2009 Parks and Recreation Management SOUTHWESTERN OKLAHOMA STATE UNIVERSITY － City , State Parks and Recreation Management Criminal Justice Blinn College － City , State Member of the football and baseball teams President of SAAC Member of the Student Council. Crimianl Justice Texas A&M University-Commerce － City , State Member of the football team Vice President of SAAC Memeber of Student Council ​ Additional Information CDL Drivers License THSCA Member CPI member Activities and Honors Member of the Bulldogs Baseball Team. (2007-09) Special Olympics Coordinator (Western Oklahoma) Member of TKE Fraternity. Tau Kappa Epsilon Vice President Vice President of The Student Athlete Advisory Committee (SAAC) TEXAS A&M UNIVERSITY-COMMERCE - COMMERCE, TX Member of the Lions Football Team President of the Student Athlete Advisory Committee (SAAC) Special Olympics Coach Member of the Criminal Law Club BLINN COLLEGE - BRENHAM, TX Member of the Buccaneers Football and Baseball Teams. Special Olympics Coach Mentor to younger kids through a Big Brother Program. Sponsored by schools in the area. Additional Skills CPR/AED Certified CPI Certified (Crisis Prevention Intervention) THSCA Member (Texas High School Coaches Association)

FITNESS

VICE PRESIDENT Summary Seeking a Program/Project Management position to utilize and expand my talents, knowledge and experience. Experience Vice President 01/2011 to Current Company Name City , State Manage cross functional and cross business unit projects to reduce expenses and best utilitize company resources Site Strategies Divestitures Create repeatable reporting processes of data to support current and future projects Designed project plan templates for future project managers to board new consumer customers in 120 days or 90 days or less depending on the size of the prospective customer. Created a document repository for future project managers Create and maintain strategic reports for senior management. Risk Management Analyst, Vice President 01/2007 to 01/2011 Company Name City , State Managed cross functional and cross business unit projects. Identify Consumer loans in the Commercial Bank; work with the business to ensure coding is correct and taking any necessary steps to have these loans exit. Develop credit file checklists, product specific coding matrices, Green Light Memo and other tools to streamline and assist the business in meeting Risk requirements. Participated in writing several chapters for the Commercial Banking - Decentralized Policies and Procedures (Annual Reviews, ACH Facilities, GFCIDs, GFPIDs, CAGIDs, Continuity of Business and PSE Guidelines). Developed an Annual Review process for CBTX and worked with the business to bring all loans into compliance. Developed training on GFCID, GFPIDs and CAGIDs for business and worked closely with RMs and RSOs to ensure all classifiably managed loans had proper Global Risk Reporting identifications. Managed derivative facility process for CBTX and then Decentralized Central Region including documentation, system input and reporting. Re-engineered the derivative process for all regions in the US Local Commercial Bank. Updated the coding and programming for the Facility Data Input Template for CRMS. Managed data quality initiatives for US-Citi Commercial Bank (CCB) systems. Re-engineered the Credit Authority Delegation process for CBTX and later for all regions in the US Local Commercial Bank. Maintain Credit Authority Delegation database and reporting and documentation for US-LCB. Presently the COB Coordinator for Risk Organizations in Texas and California. Create various monthly Risk reports for management. Project Manager, Vice President 01/2003 to 01/2007 Company Name City , State Managed large scale projects (over 40 hours of effort and budgets greater than $200K). Facilitated requirements gathering with business partners and documentation. Created Project documentation following (Software Development Life Cycle) SDLC guidelines. Liaison between business partners and technology teams. Reported status updates to senior management for both technology and commercial businesses. Analyzed and resolved target problems with effective solutions. Complied with project policy and procedures and use of Mystic system. Wrote compliance initiatives for corporate security policies. Provided application support for Saratoga, TCL, PCFS2000, Stucky, Davox and NICE. Designed and supported reports in Crystal Reports. Business System Analyst, Associate Vice President 01/2000 to 01/2003 Company Name City , State Researched technology business solutions to increase efficiency and revenues. Liaison between business partners and technology teams for commercial business lending, small business finance, public finance and manufactured home finance customers. Reported and communicated status with senior management. Managed a conversion project from DOS based TCL to Windows TCL for commercial lending customer. Created and/or modified numerous Crystal Reports for commercial lending customer improving efficiency. Provided support and maintenance for Saratoga, TCL, PCFS 2000, T Soft, Laser Pro Lending, and Micro Soft desktop programs. Managed and organized moves for business partners. Analyzed and resolved target problems with effective solutions. Education BCIS degree Northlake College City , State GPA: GPA: 3.0 GPA: 3.0 BCIS degree North Central Texas College City , State GPA: GPA: 3.35 GPA: 3.35 Interests Church activities, Baseball and Football spectator, Gardening, Community Leader. Volunteer Organizations 1998 - 2001 Board Member and Commissioner for Lewisville Baseball Association 2004 - Present CASA of Denton County - advisory board member 2009 - Present Lewisville Task Force - founding board member 2010 - Present Lewisville Independent School District Board of Trustees 2015 - Present Denton County Appraisal District Board Additional Information Interests Church activities, Baseball and Football spectator, Gardening, Community Leader. Volunteer Organizations 1998 - 2001 Board Member and Commissioner for Lewisville Baseball Association 2004 - Present CASA of Denton County - advisory board member 2009 - Present Lewisville Task Force - founding board member 2010 - Present Lewisville Independent School District Board of Trustees 2015 - Present Denton County Appraisal District Board Skills streamline, Banking, budgets, business solutions, commercial lending, conversion, Credit, Crystal Reports, database, documentation, DOS, senior management, finance, functional, Laser, Windows, 2000, NICE, Policies, processes, coding, programming, quality, reporting, requirements gathering, RMs, SDLC, Software Development, strategic, TCL

BANKING

ONLINE COACHING, PERSONAL TRAINING Summary Professional fitness/wellness coach with strong consultative sales background and high level of expertise in online nutrition coaching, personal training, and behavior coaching. Dynamic speaker, presenter, and writer delivering impactful and motivational presentations. Extensive knowledge of nutrition, exercise, anatomy, and physiology. Skills Selling, coaching, motivating, presenting, writing, customer relations, fitness training, professional speaking (radio, seminars, TV), organizing, tech and social media savvy (Microsoft Office, WordPress, Facebook, Twitter, Instagram)  Experience Online Coaching, Personal Training 01/2011 to Current Company Name City Clients have access to a broad range of services from online to in-person personal training, nutrition programming, weight loss consultations and exercise analysis. FitByRaphael is a one-stop, total solution for fitness, weight-loss, and an overall healthy lifestyle.   Solution focused health coaching based on readiness for change assessment Establish trust and rapport with clients through collaborative coaching, proactive communication, use of empathy and consistency of follow-through High-level of  communication and unlimited support (email, phone, Skype) resulting in high levels of compliance and successful outcomes Successful results from motivational interviewing and cognitive behavioral strategies to shift mindset and improve self- efficacy Daily accountability using online food journaling Privately produced, fully instructional exercise video library Authored two successful eBooks: The Power of Healing Through Fitness and Nutrition, 8-Weeks to Lasting Weight Loss (Home and Gym edition) Chief Fitness Pro 07/2002 to 01/2011 Company Name City , State Online fitness expert and personal trainer for eDiets online member community Designed online personalized fitness programs to help members achieve their weight loss and physical transformation goals Achieved outstanding results by coaching 95% of testimonials used in National TV commercial campaigns, including multiple 100-pound weight loss testimonials  Developed, produced and led eDiets Best Body Boot Camp workout DVD with a unique, online 6-week coaching component Program growth of 40% from inception and weight loss of 8-17 pounds per member  Served as primary PR representative for all news releases and fitness related inquiries across multiple media outlets (TV, radio, print) Authored compelling weekly fitness articles, attracting 500,000 to 1 million hits Produced and directed 300 exercise videos for use on eDiets website​ ​​ ​​ PERSONAL TRAINING 07/2000 to Current Extensive one-to-one personal training experience in gyms, personal training studios and homes  Nutritional guidance and support Guide clients in safe exercise, taking into account individualized physical limitations   Administer fitness assessments with all clients including body composition testing, blood pressure, and treadmill tests   Design safe and effective  strength training, cardiovascular and flexibility programs based on client goals     Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct AWARDS eDiets Employee Of The Year  Recognized by The North American Precis Syndicate (NAPS) for extraordinary achievement in media relations World Natural Bodybuilding Federation (WNBF) -  Won professional status as drug-free bodybuilder Education and Training B.A : Communications Southern Connecticut State University Certified Personal Trainer - The American Council on Exercise (ACE) #T72735

FITNESS

TELLER 3 Core Qualifications Results-oriented Client-focused Excel in customer service Quick learner Experience TELLER 3 March 2011 to August 2014 Company Name － City , State Current Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department. Processed treasury, tax and loan payments. Entered member transaction data into the online banking software. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to [SUNTRUST BANK] security and audit procedures. Trained employees on cash drawer operation. Processed cash withdrawals. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. REASON FOR LEAVING : Relocating to Harford Co. area . to TELLER SUPERVISOR May 1998 Company Name － City , State September 2010 Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department. Processed treasury, tax and loan payments. Entered member transaction data into the online banking software. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to [ANNAPOLIS BANKING & TRUST] security and audit procedures. Trained employees on cash drawer operation. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. REASON FOR LEAVING : MEDICAL CONDITION. July 1995 1ST. NATIONAL BANK OF MD. Glen Burnie, MD to TELLER. October 1997 Delivered prompt, accurate and excellent customer service. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to [1ST. NATIONAL BANK] security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Entered member transaction data into the online banking software. Processed treasury, tax and loan payments. Maintained confidentiality of bank records and client information. REASON FOR LEAVING : Was looking to advance and no available ways to do so. June 1994 Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Trained staff of at least eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed food and produce receiving process with 100% accuracy. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Greeted guests and sat them at tables or in waiting areas Informed patrons of establishment specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Counseled and disciplined staff when necessary. REASON FOR LEAVING : Was involved in terrible head on car collision. Was not able to walk for a year . to SHIFT SUPERVISOR November 1991 Company Name － City , State Education diploma Skills banking, strong interpersonal skills, cooking, credit, client, excellent customer service, customer service, direction, fast, features, inventory, meetings, organizational, quality, quality control, receiving, safety, sales, sat, supervisory, tables, tax, treasury

BANKING

PRESIDENT/CHIEF EXECUTIVE OFFICER Executive Profile Chief Executive with experience in  offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skill Highlights Leadership/communication skills Project Management Regulatory Affairs Budgeting expertise     Employee relations Human resources Market research and analysis Staff Development Core Accomplishments Spearheaded successful completion of a $5 million dollar Capital Campaign.  Increased the overall organizational revenue from $10 to $11.5 million. Expanded Residential Services from twenty six (26) to thirty-five (35) bed capacity due to community needs. Introduced and Implemented Foster Care Services  to decrease continuum of service gaps. Recognized by the Columbus Foundation as a Nonprofit to Watch in 2015. Professional Experience President/Chief Executive Officer Oct 2010 to Current Company Name － City , State ➢ The Chief Executive Officer is responsible for the administration of all programs of St. Vincent Family Centers in accordance with the stated purposes of St. Vincent Family Centers and the general policies formulated by the Board of Directors. ➢ In conjunction with the Nomination Committee, recruit and orient new members of the Board of Directors to St. Vincent Family Centers. ➢ Provide information to the Board related to funding structures, programmatic changes, and other pertinent information in relations to the operations of the agency. ➢ Monitors and ensures all agencies programs for performance improvement, insuring compliance with funding source and accreditation requirements. ➢ Supervision of the budget process. ➢ Oversee or approve expenditures of funds; or policies/procedures related to the expenditure of funds. ➢ Directs the preparation of funding proposals. ➢ Recruits, hires, and supervises qualified staff to fill positions at the Executive level of St. Vincent Family Center. ➢ Provides opportunities for staff development. ➢ Oversees the establishment and implementation of personnel policies. ➢ Serves as the agency spokesperson to clients, other community organizations, and the public. ➢ Identifies and secures sources of funding for agency programs and maintains a positive working relationship with all agency funding sources. Executive Director (Ohio) Jan 2009 to Oct 2010 Company Name － City , State Columbus, Ohio ➢ Under the general oversight of the President/CEO, the Executive Director was responsible for the administration and supervision of the National Youth Advocate Program/Ohio. The Executive Director exercised effective influence and management over all operational, financial and administrative activities including day-to-day activities and long range/strategic planning initiatives. ➢ Expanded existing services and developed new services and program that were responsive to the needs of the community within the scope, mission, and philosophy of the organization. ➢ Developed and recommended to the President/CEO policies and strategies that promoted and enhanced the mission of the organization. ➢ Administered fairly and consistently all personnel policies and procedures in close cooperation with the organizations Human Resources Department. ➢ Acted as the primary spokesperson for the state program and played a key role for advocacy initiatives. ➢ Achieved the financial goals of the state program by applying sound financial principles and ensuring revenues consistently meet or exceeded expenditures. ➢ Developed and proposed an annual budget for approval. Planed and implemented budgetary corrective action in response to unanticipated changes in revenue or expenses. ➢ Served as an ex-officio, non-voting member of the Advisory Board of Trustees, and actively participated in all Board meetings. Assistant Director Jun 2002 to Jan 2009 Company Name － City , State Columbus, Ohio ➢ Managed and directed day-to-day program service delivery within Franklin County. Responsibilities included: Management of all regional caseworker activities, including oversight for Foster Care, Clinical Services, and Sexual Offender services. ➢ Provided recommendations for Service Utilization, hiring, promotions, transfers, terminations, and funding, for the purpose of attaining and/or exceeding outcomes and performance goals established by the contract agency. ➢ Prepared and managed within the parameters of the program budget. Columbus, Ohio ➢ Managed supervisors with a focus on positive coaching and teaching practices. Conducted meetings with assigned supervisors to review agency case specific data to ensure needs of children and families are being met. ➢ Maintained conference notes to ensure that supervisors were meeting regularly with their staff to provide training and supervision. ➢ Reviewed and assigned new cases. Child Welfare Caseworker Jul 1998 to May 2002 Company Name － City , State ➢ Supervised staff, including advising staff on policies and procedures for child welfare casework program, which included: assessing service needs, providing case direction and performing personnel duties for unit, conducted interviews for hiring staff, instructed and trained new staff. ➢ Reviewed and approved documentation (quality control); conducted case reviews and coordinated paperwork and evaluated referrals for service and processes. ➢ Provided mentorship training for other child welfare social workers by assisting in and attending court hearings, interacted with attorneys and in any other direct service function. ➢ Provided direct service through the following activities: counseled with clients, visited homes and monitored treatment of youth, promoted foster and relative placement adjustments, and attended linkage conferences with collateral agencies. ➢ Provided crisis intervention services, attended court hearings, attended and actively participated in administrative case reviews. ➢ Performed and monitored placement activity, supervised visits with parents, and transported children. Program Worker Apr 1996 to Aug 1998 Company Name － City , State ➢ Under the direction of the Unit Supervisor, trained patients to reach maximum independent functioning in daily living skills. ➢ Provided therapeutic crisis intervention, to include but not limited to: verbal and physical one to ones, precautionary measures, such as: suicide, assault and escape monitoring. Performed clinical charting that included: nursing care plans and medication, unusual behaviors, and Unusual Incident Reports. ➢ Attended scheduled trainings as assigned and performed other direct care duties as assigned. Youth Leader Jun 1995 to Apr 1996 Company Name － City , State ➢ Provided one-on-one and group supervision to children with severe behavioral problems. ➢ Developed behavior modification plans to increase positive behaviors of the children. Education B.A. , Psychology 1995 Bethany College － City , State , US ➢ Bethany College, Bethany, West Virginia ➢ B.A. 1995-Psychology M.S. , Human Services Management 2001 Franklin University － City , State , US ➢ Franklin University, Columbus, Ohio ➢ M.S. 2001- Human Services Management Professional Affiliations United Way of Central Ohio Finance Committee Member  Past Board member of Ohio Association of Child Caring Agencies (OACCA) Presentations �  The John Glenn Leadership Institute for Public Service & Public Policy: The Ohio State University. �  L2000 Leadership Academy for Mental Health and Addiction Services Professionals.   �  Presenter: Child Welfare League of America Conference-New Orleans. �  Improving Outcomes: Merging Best Practice and Managed Care Strategies.   �  Presenter: Child Welfare League of America National Conference-Washington D.C. �  Improving Outcomes: Improving Outcomes in Child Welfare.   �  Presenter: Foster Family-Based Treatment Association Conference-Pittsburgh, PA.  �  Improving Outcomes: Merging Best Practice and Child Welfare Privatization Strategies.   �  Presenter: Foster Family-Based Treatment Association Conference-Orlando, FL. �  Improving Outcomes: Merging Best Practice and Child Welfare Privatization Strategies.   Skills Executive Level, Operations, Proposals, Coaching, Teaching, Quality Control, Corrective Action, Human Resources, Strategic Planning, Finance

ADVOCATE

Professional Summary Detail-oriented, enthusiastic educator with over 12 years experience in Higher Education, skilled in designing curriculum for various faculty members with an aim of integrating technology in meaningful ways. Seeking a position as an Instructional Design professional where I can organize, plan, and implement effective educational practices. Exceptional ability to manage multiple projects in a deadline-driven, dynamic environment; Enthusiastic about new ideas and experiences. Experience Special Instructor of Composition Administration June 2008 to Current Company Name － City , State Design first-year Composition curriculum, which assists at least 25 faculty instructors of Composition each semester. Using the Learning Management System Canvas, created a common College Composition course shell template. This involved collaboration with IT in order to design and deliver the most effective course. This is available to any user of Canvas for immediate use. Currently it is being used by 25 faculty members. Modified all documents within the common College Composition curriculum to be accessible and meet ADA regulations. Train, supervise, and mentor new instructors of College Composition, providing them with curriculum which they are to deliver. Implement professional development opportunities and workshops, many of which focus upon effective use of technology within the classroom, including using various Learning Management systems in helpful ways. Serve as a liaison between the English Department and the Center for Advising and Student Achievement as well as the Division of Student Affairs to implement an early intervention and retention program called Early Performance. This entails recruiting participants and creating documents to train faculty how to participate. Plan, implement, monitor, and assess various courses which are consistent with Colorado State University objectives. Design and test instructional methods that utilize technology in the classroom in meaningful ways. Collaborate with a team of Composition faculty to write and organize anthologies to be used in Composition classrooms across the campus (some of which are used across the nation). Supervise, manage, and train new Composition instructors, including planning, organizing, and facilitating a week-long Orientation once a year. Assess and ensure that instructors meet the objectives and goals of their courses. English Instructor January 2007 to May 2008 Company Name － City , State Planned, implemented, and assessed various Composition courses, maintaining University objectives and goals. Planned and facilitated First Year Experience recitations, helping Freshmen understand the culture of UNC and how to be successful in a University environment. Designed and presented a variety of professional development opportunities, including workshops about matching teaching strategies to various learning styles. Improved student writing skills as a tutor in the University Writing Lab. Graduate Teaching Assistant January 2005 to December 2006 Company Name － City , State Taught College Research, four sections Taught Freshmen Composition, four sections Taught 20th Century British Literature (English 356) with Dr. Sharon Wilson, one section Designed, implemented, and assessed lessons and assignments for composition and literature classes Collaborated with other instructors about curriculum needs and best practices. Language Arts Teacher August 2002 to July 2004 Company Name － City , State Taught English 9, English 10, Creative Writing, Argumentation and Debate, Mythology and Science Fiction. Designed, implemented, and assessed lessons focused on a variety of writing assignments including personal narrative, literary analysis, poetry, short stories, creative writing, business letters, persuasion, argumentation, and research essays using MLA documentation. Provided assistance throughout the drafting process for the development of writing samples. Maintained strong connections with parents, colleagues, and administration relating to the progress and success of student performance as well as various programs. Sponsored the Forensics Speech and Debate Team throughout the 2003-2004 school year including practices and tournaments. Led several successful individuals to triumph in various categories. Critiqued individual performances and judged at numerous tournaments. Directed a successful winter drama production of "A Christmas Carol" resulting in additional funds for the Drama program. Education Master of Arts : English , DECEMBER 2006 University of Northern Colorado － City , State GPA: Recipient of Dean's Citation of Excellence Award Nominated for Dean's Outstanding Thesis Award English Recipient of Dean's Citation of Excellence Award Nominated for Dean's Outstanding Thesis Award Bachelor of Arts : English Education , DECEMBER 2001 Colorado State University － City , State GPA: Cum Laude English Education Cum Laude CURRENT Certificate for Teaching with Technology and Distance Learning: Colorado State University Online Plus City , State Accomplishments st edition (2009). Professional Development Facilitation Plan and facilitate bi-monthly workshops for continuing Graduate Teaching Assistant instructors; Plan and facilitate bi-monthly workshops for first-year Graduate Teaching Assistant instructors; Established and maintain relationship with visiting professors from Vietnam's Foreign Trade University, offering instruction about Composition curriculum and navigation of the LMS (Writing Studio). Develop materials for dissemination among the Composition Faculty for Student Affairs/CASA's Early Performance program. Publications Formal Presentations PASS in Oct 2015: "Pathways to Academic Student Success" EP in 2015: Early Performance and Student Retention: 7 The Role of Composition Instructors" CCCCs in 2014: "Student Perceptions of Power Behind the Podium" PDI in 2013: "How Can Instructors Use Questions to Promote Critical Thinking: Now That's a Good Question" PDI in 2011: "Designing Effective Writing Assignments" MLA in 2006: "Iron Eggs and Iron Ages: Reading Space" SMLA in 2006: "Goddess in the House" Five Cs in 2006: "Research Notebooks" Five Cs in 2005: "Kinesthetic Sentences" Publications In conjunction with CSU Composition Program: Ethics in Higher Education (2013) Internet and Social Media? (2011) Rhetoric of Green 2nd edition (2010) Rhetoric of Green 1 Skills ADA, Canvas, Creative Writing, creative writing, Critical thinking, documentation, drafting, English 9, English, essays, Fiction, focus, funds, instruction, instructional design, letters, mentor, organizing, persuasion, poetry, progress, recruiting, Research, shell, short stories, Speech, Teaching, time management, workshops, writing skills, Composition

ARTS

CONSULTANT Objective Enthusiastic Pharmacist with a variety of experience in community pharmacy including compounding and managerial experience.  Enjoys multitasking by working with other healthcare professionals and insurance providers to ensure optimal patient outcomes.  Thrives on working in a team environment to provide an efficient and positive patient experience. Licenses In good standing with both Texas and Idaho State Boards of Pharmacy and a certified immunizer. Professional Experience 09/2016 to Current Consultant Company Name － City , State Experience in ACHC accreditation and compounding product development.  Pharmacy workflow solutions and marketing strategies.  Insurance billing knowledge including specialty medications, expertise in State Board inspections and license reciprocity process. 02/2016 to 08/2016 Pharmacist in Charge Company Name － City , State Set up a newly purchased pharmacy that specialized in non-sterile compounding.  Created a logical and efficient system to process prescriptions, compounding, product verification, and shipping arrangements.  Developed many compounded medications such as topical analgesics, scar diminishing creams, and a variety of metabolic supplements.  Enjoyed managing a team to promote a positive and efficient work environment. 10/2015 to 02/2016 Staff Pharmacist Company Name － City , State Gained initial non-sterile compounding experience.  Involved with processing, verifying prescriptions, and product verification.  Learned record keeping for compounding ingredients, batch and patient specific compounding.  Worked to create optimal workflow, product marketing, and develop business. 06/2012 to 10/2015 Staff Pharmacist Company Name － City , State Pharmacist with diverse experience within the company.  Staffed at a high volume 24 hour store and a clinic store.  As staff pharmacist helped to manage operations, participated in drug utilization review and medication therapy management for multiple stores.  Promoted immunizations and enjoyed patient interaction and counseling. Skills Pharmacy operations Prescription compounding and dispensing Inventory control Non-sterile compounded medication development Business development Team building Patient counseling Microsoft Office Intercom Plus BestRx Education and Training 2012 Doctor of Pharmacy University of the Incarnate Word － City , State 2003 Bachelor of Science : Economics Texas A&M University － City , State

CONSULTANT

VZW CUSTOMER TECH ADVOCATE Overview Flexible, independent, self motivated and effective leading contributor of the FOA/FSA Team, customer focused with high understanding of external customer needs. Strong planning, organizing, decision making capability with good leadership skills, motivating others in achieving high quality results on time as required. Shares opinion and ideas freely, and willing to support other team members in succeeding. Good technical skills with understanding of network wireless technical concepts. Eager in learning new concepts quickly. Friendly demeanor that is easy to work with and approachable. Excellent communication and negotiation skills. Ability to work with key personnel across multiple organizations Core Qualifications Over 18 years wireless experience. 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments. 1.5 years of Network Level Testing. Over 3 years of experience as an LTE FSA engineer. Over 2 years VzW Customer Tech Advocate working with Verizon Headquarter and NOKIA support team. Over 3 years of experience as an LTE FSA engineer, 1.5 years of LTE Network Level Testing, 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments. Central point of contact for the customer on technical issues, coordinating the determination of root causes and implementing corrective action plans. Team with NOKIA Account Teams, Program Managers, and other Customer Technical Advocates to understand and facilitate customer-supplier management processes. Led numerous major CDMA and 1xEVDO cell software releases for FOA. Led Sprint 4.0 and 5.0; VzW FSA for LR13.1 software release. Contributed to the successful completion of several critical milestones for Alcatel-Lucent such as SBEVM, SBEVMm, 3G-1X, Modcells 1.0 - 4.0, 1XEV-DO Rev-0 Rev-A, Intelligent Antenna, SUA, BTS 8440 (4.0B Macrocell product with MCPA), 3-Carrier DO, CPRI/RF Head Development for PCS and AWS Microsoft Office Suites, LDat, MapInfo, UNIX, SPO (System Performance Optimization Tool), Transcend, Qualcomm Data collection software (CAIT, Friendly Viewer, QXDM, QPST, QCAT), Watchmark/Prospect, and COOL. PROFESSIONAL EXPERIENCE VzW Customer Tech Advocate February 1964 to February 1964 Company Name － City , State Responsible for providing technical consultations for VzW HQ team, and interfacing into the ALU Development communities, advocating VzW requirements and new feature requests. Facilitate ALU team issues, projects, and communications with customer Verizon Wireless as it relates to the LTE program Assume responsibility in Pre Deployment, Deployment, Post Deployment, and Common Support Processes Partner with FSA and PM team on testing and deployment activities Advocate customer interests within Alcatel-Lucent; foster understanding of customer initiatives within Alcatel-Lucent; lead technical meetings with the customer; own resolution on behalf of customer of key technical issues Use understanding of customer's entire network and their solution to make recommendations; support customer in user group meetings. Cell First Office Application Engineer FOA Engineer Company Name － City , State Team led for FOA cell software release for CDMA and EVDO for R16.11, R17.12, R19.0, R21.0, R23.0, R25.0, R26.01, R27.0, R27.05, R28.04, 31.0 and 31.10. Lead duties consist of: As the primary interface between the customer, the project team, and any internal/external partners participating in the project. Introduction of new cell software releases and features into a live market, product management, analyzing customer network prior to FOA execution, and verification of new software load compatibility for a commercial system. Project managed all activities in preparation of the FOA and during FOA. Maintain schedule and staffing to ensure exit criterions are achieved on time and with high quality. Work in partnership with cross functional internal Alcatel-Lucent team in documenting, and identifying issues prior to the introduction of the new products into a live network. Collaborate with various FOA teams, and customer team to share information, and coordinate weekly sites schedules. Work with Alcatel-Lucent development and test team in reviewing requirements, documenting problems found during field execution, solving field issues such as software and hardware problems, as well as reviewing validation results, and verifying field problem fixes. Negotiate mutually beneficial resolutions to FOA found issues within internal (ALU) and external (customer) project meetings. Work directly with customer documentation teams to develop high quality customer documentation. Construct daily project status reports shared with senior management and the customer. In lab testing of validation plan prior to FOA execution to obtain the technical expertise required to demonstrate the new functionality in a live customer network. Develop field test plan and strategies for OA&M and call processing scenarios for new feature functionality to meet system requirements and customer expectations, live customer on site implementation of validation plan, and documentation of validation results. Collaborate with product management in the planning and implementation of the FOA deployment. Provide on site test support to multiple customers, isolate and debug FOA problems, and perform HW/SW system upgrade as necessary. Support multiple internal teams for optimization & troubleshooting of field issues. Continuously utilizing RF Optimization skills by using identical software in validating new features similar to RF Optimization. RF Optimization Engineer September 1997 to May 2000 Company Name － City , State Led project planning to attain exit criteria goals for CAT/TAC (Communications Authority of Thailand/ Total Access Communications) in Bangkok; Phil Tel, Philippines; TelCel, Caracas, Valencia & Maracay, Seven Cities, Nine Cities and Second Carrier Project in Venezuela customers for newly deployed mobile base stations. Lead duties included planning control routes and supervising and scheduling five teams for drive testing to gather RF data. Executed RF Optimization duties such as collecting, plotting, and analyzing data collected from Qualcomm MDM which resulted in updating database properties and the base station, such as orientation and downtilt, to attain better network performance. Achievements Above and beyond award for FOA Project: This award was presented for taking on the responsibility of being the lead on the FOA despite having only been in the group for a short time. Received Shining Star Award for Caracas, Valencia and Maracay deployment project and for IFR/Easy Span Spectrum Analyzer Development Interface. Received an acknowledgment of active participation and dedication to completingthe CDMA project with CAT/TAC award. Diversity Day 1999 Hands Across the World Certificate of appreciation award. Education Bachelor of Science : Electrical Engineering , November 1997 Milwaukee School of Engineering － City , State Electrical Engineering Professional Affiliations CDMA Systems, 3G 1x-EVDO Rev-0 and Rev-A, UNIX, WiMax (802.16) Multi-media Class, Agilent Seminar - WiMAX/OFDM in Wireless Networking, OMC-RAN Hands-On Training and OA&M Hands-On training, LTE bootcamp Languages Fluent in speaking Tagalog (Filipino Language) and Bisaya (Filipino Dialect) Skills 3G, BTS, Central point of contact, hardware, data collection, database, documentation, engineer, senior management, features, FSA, functional, lab testing, lab test, leadership, MapInfo, market, meetings, Access, Office, Microsoft Office Suites, works, Network, networks, Optimization, Processes, product management, project planning, quality, Radio, scheduling, Spectrum Analyzer, staffing, supervising, supplier management, team player, telecom, troubleshooting, type, UNIX, upgrade, validation

ADVOCATE

GENERAL ACCOUNTANT Career Focus To obtain a position which will allow me to utilize skills I have acquired through my education and work experiences while continuing to expand my knowledge. Energetic and motivated student dedicated to providing top-quality patient care. I have ten years of administrative support service with five years of that being in a senior position. I work proficiently in a team environment and demonstrate excellent interpersonal skills. I am detailed and multi-task oriented and believe that I can efficiently accomplish any task placed before me. Licenses Basic Life Support (BLS) Certification 2013-Present Skill Highlights Skilled in conducting physical assessment Post-operative care BLS certified Committed to pediatric nursing Type 72 WPM Computer skills: MS Word/Excel/PowerPoint/Outlook, RIS, Health Connect, Symposium, Mainframe, Abraxas, SAP Professional Experience General Accountant April 2010 to April 2011 Company Name － City , State Responsibilities: Maintain general ledgers, bookkeeping, generate reports from Dun and Bradstreet, establish credit limits for new customers, balance books for end of month closing. Medical Biller/Collector December 2009 to April 2010 Company Name － City , State Responsibilities: Post charges/payments, Maintained patient charts and confidential files, transcription, prepare progress reports for workers compensation cases, process liens for liability cases, manage M.D.'s calendars, prepare subpoenas, answer high-volume phones, front desk check-in and scheduling. Lead of Clerical Services August 2000 to December 2009 Company Name － City , State Responsibilities: Provide administrative support for senior management, present education/training to all new clerical staff, including cross-training for multiple service areas, Maintained patient charts and confidential files., prepare statistical reports for senior management, transcribe diagnostic reports, prepare weekly staffing assignments, coordinate calendars and meetings, involvement in interviewing new-hires, organize general staff meetings to provide information to all levels of workforce, in addition to minute taking, prepare special handling reports, provide performance evaluations for all clerical staff, and prepare invoices from outside facilities. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Education and Training Bachelor of Science : Nursing , 2016 California State University, Northridge － City , State , USA Attendance: 2014-Current 3.56 GPA Associate of Science : Nursing , 2015 College of the Canyons － City , State , USA GPA: GPA: 3.77 Registered Nursing Attendance: July, 2008-Current GPA: 3.68 Functional Experience Completed 320 hours of clinical work Recorded patients' medical history, vital statistics and test results in medical records. Monitored post-op vitals, fluids, reviewed post-op orders and orient patients to unit. Assisted patients with healing and recovery after surgery. Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Provided necessary health education training for patients. Provided behavioral/emotional support and supervision for those with dementia, Alzheimer's, schizophrenia and suicidal ideation. Assisted patients with multiple chronic diagnoses including COPD and asthma.Evaluated patient care needs, prioritized treatment and maintained patient flow. Tested glucose and administered injections. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration. Assisted patients with bathing, dressing, daily hygiene care and grooming. Patient Advocacy Explained treatment procedures, medication risks, special diets and physician instructions to patients. Skills Healthcare:   Sound, ethical and independent decision-making ability consistent with medical protocols, Patient advocacy, Post-operative care, Medical-Surgical experience, Mental Health experience, Operating room experience, patient education, Glucose monitoring, Strong assessment skills People skills : Great bedside manner, Enthusiastic people person, Advanced problem-solving, Great organizational skills Clerical: Administrative support, Balance, Bookkeeping, Clerical, Closing, credit, Customer Service, Dun, Senior management, Imaging, Mainframe, Medical Billing, Medical Transcription, Minute taking, Excel, Outlook, PowerPoint, 2000, MS Word, Nursing, progress, RIS, SAP, Scheduling, Staffing, Supervisor, Symposium, Phones, Transcription, Type 72wpm

ACCOUNTANT

VP OF FINANCE Executive Profile Ambitious Chief Executive Officer who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Small business development Project management Leadership/communication skills Self-motivated Product development Product line expansion Business operations organization Business operations organization Core Accomplishments Increased sales by [Number]% by rolling out a revamped social media marketing initiative. Increased annual revenue from $[Amount] to $[Amount] in just [Number] years. Grew business from [Number] employees to [Number] employees in [Number] years. Garnered more than [Number] excellent performance reviews and testimonials from clients. Professional Experience VP of Finance 01/2014 to Current Company Name City , State Direct the accounting, finance and administrative functions of this newly formed hospitality management company currently overseeing 8 hotels. Delegate with all aspect of monthly forecasting and budget planning for $16M in annual revenues Facilitate Tax Credits & other related incentives for new hotel development with mixed-use developers Assist President of the company to build a experienced hospitality executive team to further relationship with exclusive brands such as Hilton, Marriott and Starwood Hotels Establish new relationships with experienced personnel for efficiency, to increase revenue by 20% per hotel Propose feasibility report to alter strategic initiatives to assist newly acquire assets and distressed assets Reduce average payable liability by $1.2M annually by analyzing exceptions in the procure-to-pay payment process. Managing Partner 06/2012 to 12/2013 Company Name City , State Managed all departments of the newly $5M built hotel on Lake Texoma. Established a business strategy for the ramp up period to optimize revenue to 90% of initial projections. Achieved $1M (76%) in revenue during the first fiscal based on initial projection of a Tier 3 market. Hired and trained 15 new employees of day-to-day 24/7 operation and managed payroll to maximize profitability. Developed new relationship with local business, chamber of commerce, and city officials to help promote tourism within the area. Established strategic rate levels to accommodate different business segments (Corporate, Leisure &Walk-ins) Executed a market plan to create awareness within 30 miles radius to reach casino visitors in nearby city Improved guest satisfaction scores to meet brand standard and achieve 3 star rating with AAA. VP of Finance / Controller 05/2010 to 10/2012 Company Name City , State Direct the accounting, financial planning and analysis, information technology and risk management functions of this $250M privately-held quick service franchise restaurant enterprise with over 200 stores. Utilized financial tools for accounting procedures to understand the business for improvements resulting in new cash management increasing revenue by 27% and reallocation of support resources Eliminated company liability by 65% by using the GAAP freeing up cash flow to invest in infrastructure and brand Implemented a new cloud base technology platform to reduce technology cost by 75% with new vendor partnership Defined the Which Wich business model with ROI and profit maximization to ensure franchisee are setup for success Proposed new strategies and ideas to increase sales that can facilitate extra growth for the company allowing a international expansion plans. Director of Business Operations 04/2005 to 12/2009 Company Name City , State Managed all operational activities of a single hotel location. Established a pricing strategy which gave a competitive advantage over other competitors increasing portfolio revenue by 31% over a span of 3 years Decreased operating expenses by 17% through using resources efficiently and eliminating non-resourceful positions in the staff Expanded sales and marketing efforts to reach a greater demand in the market place Reached a 99.7% customer satisfaction rating by providing additional amenities and services through the hotel Achieved a 95% average occupancy annually for 3 consecutive years. Education MBA : Project, Engineering & Business Management University of Dallas City , State Bachelor of Science : Finance, Accounting & Information Management University of Texas at Dallas City , State Skills accounting, administrative, budget planning, business strategy, cash flow, cash management, competitive, customer satisfaction, finance, financial, financial planning and analysis, forecasting, information technology, marketing, market, enterprise, payroll, personnel, pricing, profit, quick, risk management, sales, strategy, strategic, Tax

FINANCE

CHEF Summary Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. I am highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.Adaptable warehouse picker with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. I am also familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Highlights Fast learner Friendly Communication Skills Computer Skills Customer Service Skills Leadership Skills Organizational Skills Research and Planning Skills Interpersonal Skills Safety-oriented Neat, clean and professional appearance Comfortable standing for long time periods Shipping and receiving skills Reliable and punctual Accomplishments Obtaining Raises at previous Jobs and working in different departments within the company. Obtained my high school diploma. Attending and completing various college courses. Experience CHEF December 2015 to Current Company Name - City , State Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Warehouse Picker/Stocker April 2015 to August 2015 Company Name - City , State Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Supervised material flow, storage and global order fulfillment. Unloaded, picked, staged and loaded products for shipping. Crew member March 2013 to December 2013 Company Name - City , State Dairy Queen - Gainesville, Florida. I've done everything from opening the store with one other co worker at 8 am in the morning to closing the store at 11 pm. almost every night. I've also worked several double shifts throughout my time there. My experience is generally cashier & line cook customer service based. Daily cleaning duties Education Associate of Science : Medical Coder and Billing , 2015 Santa Fe College - City , State , United States of America Medical Coder and Billing. Health Information Management. 3.7 GPA. Earning my certification. High School Diploma : General , 2011 Buchholz High School - City , State , Alachua Obtained my High school diploma in 2011. Skills Warehouse worker, Cashier, Line Cook, Closing, Communication Skills, Interpersonal Skills, Customer Service Skills, Leadership Skills, Organizational Skills, Fast learner, Research, Very Friendly, Adaptable.

CHEF

SENIOR STUDENT ACCOUNTS OFFICER Summary Dedicated Financial Aid/Student Accounts Officer with 7 years of experience delivering outstanding service to prospective and current students and their parents. Well-versed in working with student information systems, Campusvue, PowerCampus and PowerFAIDS. Extensive experience working with student financial aid programs and federal regulations. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains a positive attitude and works hard to build team relationships.Desires a role of increased responsibly and authority. Experienced in budgeting and strategic planning. Highlights Microsoft Office ImageNow CampusVue PowerCampus PowerFAIDS VA Once Right Signature Ten Key Documentation and reporting Packaging student aid awards Federal financial aid need analysis Polished communication skills Process implementation Cultural sensitivity Problem resolution Member of NASFAA Experience Senior Student Accounts Officer September 2012 Company Name － City , State Complete financial planning with prospective and current students Ensure that students are aware of enrollment requirements to receive Federal and Institutional Aid Award and certify Federal and Private Loans for undergraduate and graduate students Counsel and advises students and parents on their financial options and obligations Award financial aid and adjust funds due to enrollment status Audit student files to ensure compliance with Federal regulations Collect current and past due payments from new, current, and withdrawn students Work with students to set up payment plans that fit their budget and meets University guidelines Provide quality customer service to all students, faculty and staff Maintain logs and records of all tasks Train new employees Manage a caseload of 400 students Counsel VA students on their benefits Complete the financial aid verification process Responsible for invoicing self pay students Responsible for retention goals Ensures students are financially eligible to continue their classes Maintain a performance record of at or above 99% of students to be packaged and repackaged Assist with Ready to Pay reports Assist with the Federal Work Study Program. Financial Aid Officer December 2010 to September 2012 Company Name － City , State Completed financial planning with prospective and current students Counseled and advised students on their financial options and obligations Audited and reconciled VA and financial aid files to ensure compliance with Federal regulations Provided financial aid information to all groups within the organization Worked with other organizations and departments to promote Financial Aid awareness Developed and implemented policies and procedures within the department Helped hire, train and motivate new staff members within the department Certifying official for the Department of Veteran Affairs Served on the Student Activities Board Campus Facilitator for MBA distance learning classes Worked with students to set up payment plans that fit their budget and met University guidelines Helped maintained the 90/10 ratio. Student Accounts Officer and Financial Aid Officer April 2008 to September 2010 Company Name － City , State Completed financial planning with prospective students Counseled students on their financial obligations Certifying official for the Department of Veteran Affairs Handled accounts receivable and accounts payable Helped maintain the 90/10 ratio Financial Service Representative March 2007 to April 2008 Company Name － City , State Sold, opened and maintained customer accounts Opened and closed loans Made sales goals Responsible for lobby management Licensed Insurance Agent of SunTrust Investment Services, Inc. Recommended innovative alternatives to customers reduce unnecessary Researched market trends and surveys and used information to stimulate sales Lectured on financial management strategies and problem resolution techniques Teller Supervisor September 2006 to March 2007 Company Name － City , State Managed 5 tellers Created end of the month reports Enforced bank guidelines Handled customer complements and complaints Trained and coached new and current tellers Vault Teller Financial Service Representative Level 2 January 2005 to January 2006 Company Name － City , State Sold, opened and maintained customer accounts Opened and closed loans Led sales meetings Teller November 2004 to February 2006 Company Name － City , State Made referrals for potential sales Advised customers on new products Cashed checks Handled deposits Education Masters of Business Administration : Human Resource Management , 2010 Colorado Technical University － City , State GPA: GPA: 3.73 Human Resource Management GPA: 3.73 Bachelor of Science : Business Administration , 2008 Virginia Commonwealth University － City , State Small Business and Entrepreneurship Select One Interests Additional Information Skills

BANKING

SOCIAL MEDIA ANALYST Professional Summary Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge of credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping and reporting Work History Social Media Analyst , 10/2018 to Current Company Name – City , State • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such. •Identify inefficiencies in workflow's and suggest solutions • Recognize trends and patterns, and escalate issues outside the companies policy • Review the reported content within agreed turnaround times and standards of quality • Top 10% for Quarter 1&2 •High Accuracy • Display a strong bias to doing what's right for our community in support of leading social media objectives • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience Sr. Career Services Advisor , 02/2016 to 06/2018 Company Name – City , State • Assists students and graduates in securing employment in their field of training. • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni. • Provides career coaching, including interviewing techniques and other job search skills training to students and alumni. • Top 10% in the department. • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study • Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs. • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller , 04/2015 to 02/2016 Company Name – City , State • Responsible for all disputes that come from credit card companies, airlines and consolidator's • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases • Investigated reason for dispute. Reached out to clients to attain more information on their disputes • Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute • Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent • Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations being made were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute • Worked in World Span to review reservations ticketed and Amadeus (Airline programs) • Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries • Handled all escalated calls when client requested a supervisor • Created arbitration letters for court when it's been proven that the money is owed to us • Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company IS Escalations Supervisor , 12/2014 to 02/2015 Company Name – City , State • Explained status of dispute (case) as well as provide information we need to continue dispute process. • Checked with Visa when cases got to pre-arbitration • Closed out cases • Sent letters and faxes pertaining to dispute cases. • Researched cases older than 120 days. • Wrote off amounts after review and consideration. • Followed up with customers who request supervisor phone call. Disputes Coordinator , 06/2013 to 12/2014 Company Name – City , State • Assisted customers with any account related questions. • 3-way conferencing merchants to help resolve before going into a dispute. • Researched into different situations for customers and category their disputes in a program called "Chordiant" • Followed Up with customers to make sure previous situation has been taken care of, one call resolution • Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper • Researched information on merchants to get subscriptions canceled for customers. • Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily. • Attended “WOW" call sessions where I assist with determining which agents have performed above and beyond. • Implemented tips to assist with lowering average handle time. • Received award “ROAR" for being top 5% of the department. • Participated in focus groups and brain storm on what needs to be improved and what should continue. • Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth. Customer Service Representative , 07/2012 to 06/2013 Company Name – City , State Answered constant flow of customer calls Responded to customer requests for products, services and company information Consulted with outside parties to resolve discrepancies and create effective solutions Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to internal and external customers in fast-paced environment Compiled customer feedback and recommended service delivery improvements to management Education High School Diploma Sickles High School - City , State Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge of credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping and reporting Work History Social Media Analyst , 10/2018 to Current Company Name – City , State • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such. •Identify inefficiencies in workflow's and suggest solutions • Recognize trends and patterns, and escalate issues outside the companies policy • Review the reported content within agreed turnaround times and standards of quality • Top 10% for Quarter 1&2 •High Accuracy • Display a strong bias to doing what's right for our community in support of leading social media objectives • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience Sr. Career Services Advisor , 02/2016 to 06/2018 Company Name – City , State • Assists students and graduates in securing employment in their field of training. • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni. • Provides career coaching, including interviewing techniques and other job search skills training to students and alumni. • Top 10% in the department. • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study • Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs. • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller , 04/2015 to 02/2016 Company Name – City , State • Responsible for all disputes that come from credit card companies, airlines and consolidator's • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases • Investigated reason for dispute. Reached out to clients to attain more information on their disputes • Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute • Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent • Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations beingmade were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute • Worked in World Span to review reservations ticketed and Amadeus (Airline programs) • Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries • Handled all escalated calls when client requested a supervisor • Created arbitration letters for court when it's been proven that the money is owed to us • Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company IS Escalations Supervisor , 12/2014 to 02/2015 Company Name – City , State • Explained status of dispute (case) as well as provide information we need to continue dispute process. • Checked with Visa when cases got to pre-arbitration • Closed out cases • Sent letters and faxes pertaining to dispute cases. • Researched cases older than 120 days. • Wrote off amounts after review and consideration. • Followed up with customers who request supervisor phone call. Disputes Coordinator , 06/2013 to 12/2014 Company Name – City , State • Assisted customers with any account related questions. • 3-way conferencing merchants to help resolve before going into a dispute. • Researched into different situations for customers and category their disputes in a program called "Chordiant" • Followed Up with customers to make sure previous situation has been taken care of, one call resolution • Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper • Researched information on merchants to get subscriptions canceled for customers. • Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily. • Attended “WOW" call sessions where I assist with determining which agents have performed above and beyond. • Implemented tips to assist with lowering average handle time. • Received award “ROAR" for being top 5% of the department. • Participated in focus groups and brain storm on what needs to be improved and what should continue. • Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth. Customer Service Representative , 07/2012 to 06/2013 Company Name – City , State Answered constant flow of customer calls Responded to customer requests for products, services and company information Consulted with outside parties to resolve discrepancies and create effective solutions Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to internal and external customers in fast-paced environment Compiled customer feedback and recommended service delivery improvements to management

DIGITAL-MEDIA

KEY HOLDER, SALES PLANNER Summary Art Director with strong background in production management. Specializes in sales, fashion marketing and editorial film making. Well versed in team building and creative planning. Extensive high-profile brand knowledge. Experience 03/2016 to 07/2016 Key Holder, Sales Planner Company Name － City , State Effectively controlled the release of proprietary and confidential information for general client lists. Created strategies to develop and expand existing customer sales, which resulted in a 6% increase in monthly sales. Maintained productive relationships with existing clients through exceptional personal follow-up after sales. Worked directly with GM, Senior Visual Directors and District Leaders in order to achieve company and sales goals each month. 10/2015 to Current Editorial Producer Company Name － City , State Worked in direct relation with designer during editorial production to create the look and feel of the brand. Shot and produced look books for Fall2015/Spring 2016 Directed all styling and outfitting for a production cast of more than 12 actors and actresses. Collaborated with modeling agencies, stylists, editors and designers to effectively elucidate the Altaf Maaneshia brand during production. 09/2015 to 01/2016 Editorial Director Company Name － City , State Carefully maintained over $15,000 worth of brand merchandise. Carefully maintained over $6,000 worth of production equipment. Managed campaign and advertising budgets up to $4200. Co-Produced, Directed and filmed editorial campaigns for FALL/WINTER 2015 merchandise. Collaborated with brand representatives to guarantee satisfaction with advertisements. Managed editorial content during post-production for distribution to editors Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups in regards to product. 08/2015 to Current Mens Fashion Editor Company Name － City , State Wrote unique text for Fashion websites, including general and branded content. Produced and directed editorial campaigns in response to feedback from the creative director, account teams and clients. Liaised with production companies, photographers, typographers, designers and printers in order to produce content for publishing. 07/2015 to Current Sales Professional Company Name － City , State Maintained productive relationships with existing clients through exceptional follow-up after sales. Maintained up-to-date knowledge of client buying habits. Identified customer needs through market research and study. Evaluated competitors and performed market research. Monitored customer preferences to determine focus of sales efforts. Increased purchase totals by recommending additional items. Worked with management to identify trends and developments that might influence sales. 04/2014 to 01/2015 Stylist, Visual Artist and Sales Company Name － City , State Manages projects according to time-line and seasonal changes. Reorganized the sales floor to meepany demands. Designed displays to make the store experience interactive and engaging. Updates fashion accessories and samples with clientèle on a seasonal basis. Researched current and past business performance using online systems and available reports. 03/2012 to 05/2012 Intern, Creative Design Specialist Company Name － City , State Organized and maintained accessories and clothing in the shooting area. Displayed and presented clothing and merchandise for fashion shows. Planned and organized corporate media and other special events. Assisted imaging team members with product styling, prep and post production. Selected and set up motion picture or film cameras and accessories. 01/2012 to Current Production Manager, Director Company Name － City , State Observe sets or locations for potential problems and to determine filming and lighting requirements. Supervise and coordinates the work of camera, lighting, design, and sound crew members. Communicate to actors the approach, characterization, and movement needed for each scene in such a way that rehearsals and takes are minimized. Education 2016 Bachelor of Science : Production Managment Hunter University － City , State Communication-Journalism, Media Studies, Film Studies and Creative Writing. 2014 Bachelor of Science : International Affairs University of Ballarat － City , State , Australia ​ Social Science, Arts and Humanistic Studies, Global Politics and International Relations, Creative Writing and Humanistic Studies (21W) Skills Film and Photography: Camera operating, film directing, art directing, creative planning, production management, budgeting skills, non-linear editing, creative writing, product advertising, editorial. Production Managing: Advertising, brand management, Strong interpersonal skills, client contacts, special events, market research, marketing strategies, merchandising, modeling, selling, trend awareness. 

APPAREL

FITNESS ATTENDANT Summary Highly-motivated Nutritionist with a masters degree seeking a career position in the healthcare field. Goal-oriented and high-achieving professional with advanced knowledge and skills in nutrition. Hi ghly effective at evaluating the nutritional needs of both adults and children with various diseases. Self-starter, energetic, enthusiastic and dependable individual with outstanding leadership and management skills. A creative and organized key team player with strong interpersonal and communication skills.  Highlights Genetic nutrition  background Adult, adolescent and child nutrition Use of  anthropometric measurements Effectively influences other Proficient speaker of Arabic and English Microsoft Word, Excel, PowerPoint Team leadership Confident public speaker Accomplishments Completion of Masters' Thesis, The effect of Curcumin to help reduce the risk and development of Type 2 diabetes on a genetic level  Granted the Key Player Award of the year on outstanding performance as a fitness attendant Training and supervision of new employees  Elected from VP of finance to President of a graduate club at University of New Haven due to excellence in leadership and management skills Our club ESM was granted Trailblazer Graduate Club of the year award Assessed and helped almost 5,000 patients with their nutrition and eating habits, resulting in a high percent success and a tangible positive feedback Requested personally by pediatricians due to professionalism in nutritional knowledge and communication skills Presented nutrition lecture for 300 elementary students at the American School in Jordan. Represented nutrition as a career to senior students on Career Day at the American School in Jordan. Experience Fitness Attendant March 2014 to May 2015 Company Name － City , State Supervised and  guided members in safe exercise and use of machines Contributed to the operation of a clean, friendly and well-maintained recreation center Encouraged and motivated members to attend group fitness classes Contributed in selecting, interviewing and training of new employees Work evaluation improved from 3.36/4 to 3.79/4 Nutritionist July 2012 to July 2013 Company Name － City , State Assessed almost 5,000 patients' overall physical health with body composition scale measurements and  In Body Machine. Recommended appropriate feeding schedules and methods to meet nutritional needs  in line with patients' age, gender, diagnosis, cultural background and religious practices. Encouraged patients and caregivers to follow recommended food guidelines for well-balanced diets. Consulted regularly with physicians on patients' weight and r ecommended specialized laboratory tests to assess and monitor nutritional status Counseled more than 800 postpartum patients regarding special dietary needs to enhance recovery and  efficient breastfeeding Coordinated successful school and other public events to increase health awareness and marketing of nutrition supplements Emphasized nutrition supplements' features to pharmacists to increase awareness and sales of product Trainee in food services and in healthy and therapeutic nutrition February 2012 to March 2012 Company Name － City , State Manage tray line, checking and setting up trays to ensure patient food orders are correct according to their dietary need and disease status Utilize sanitation procedures at all times with food interaction and handling Work with specialized diets, kidney dialysis patients Screen all newly admitted patients for nutrition concerns Daily round on patients for nutrition concerns and risks Provide special diet menu options for inpatients  Education Master of Science : Human Nutrition , 2015 University of New Haven － City , State , USA Minor in Nutritional Genomics Thesis submitted in partial fulfillment of requirements for degree  3.8 GPA Bachelor of Science : Human Nutrition and Dietetics , 2012 University of Jordan － City , Jordan 3.02 GPA Organizations President, Engineering Smart Management (ESM)                Jan 2015 - June 2015  Represented the organization with setting a leadership role model Monitor E-board duties and delegated authorities  Planned, organized and managed clubs events with E-board members Active member of the Graduate Student Council Establish meetings guidelines and agendas on weekly basis VP of Finance, Engineering Smart Management(ESM)          Sept 2014 - Jan 2015 Created annual budget for the academic year  Processed funds, payments, and all financial paperwork Reported all receipts and expenditures on monthly basis Granted Trailblazer Graduate Club of the year award for outstanding and successful events Volunteered in Feeding Children Everywhere, packaged 2,150 meals. CT, June 2015                                                                                  Professional development Fourth Arab Conference for Nutrition. Jordan, April 2011 Conference on Updates in Nutritional Management of Diabetics and Elderly. Jordan, November 2011 Today scientific comprehensive health (natural right of every human being). Jordan, February 2012 Completed Creating Smarter Lunchrooms an online program by Cornell University. USA, January 2014 Women's Leadership Conference, University of New Haven. USA, October 2014 Certifications First Aid/ CPR/AED (current)

FITNESS

Z SALES CONSULTANT Summary Highly motivated, competitive, sales consultant seeking opportunity with long-term growth potential through integrity sales success, building relationships and developing the business Performance Skills *Account Penetration *Adaptability *Identify and create new business opportunities *Brain lab navigation experience *Demonstrating Products *Product Launch *Account Relationships *Confident clinical expertise Snap Shot Sales Consultant City , State Company Name / Jun 2013 to Current Cultivate relationships with surgeons while covering procedures with clinical proficiency and business acumen. Build and implement sales plan, manage and track customer sales activity and prospective customer initiatives. Team increased territory sales 12.5% to 3.8 million in 2014, 5% to 4 million in 2015 and 10% to in 2016. Increase physician volume through PCP events, community outreach programs and marketing strategies. Serve as a primary resource to key accounts for full line product support and continued service. Ability to troubleshoot complex issues with highly creative solutions. Maintain training in sales skills, new technologies, product features, and competitive product portfolios. Develop relationships with hospital personnel and key account stakeholders to expedite sales. Demos and lab training to demonstrate products and surgical techniques. Office Intern City , State Company Name / Oct 2012 to May 2013 Compiled sales data, generated sales reports for territory managers and profiled prospective surgeons. Organized and distributed marketing information, product portfolio, audits and sales goals projections. Organized and participated in training labs for potential surgeon customers. Server / Bartender City , State Company Name / May 2010 to May 2013 Worked full-time while completing bachelor's degree and internship. Amongst top 5 in sales regularly maintaining $90 plus per person guest average. Exceptional multi-tasking ability proven to effectively and efficiently service large amounts of business. Education B.B.A : Business Management Management Information Systems, Business Intelligence Florida Atlantic University May 2014 City , State Business Management Management Information Systems, Business Intelligence Skills competitive, features, marketing strategies, marketing, multi-tasking, personnel, sales skills, sales, sales plan, sales reports, surgeon, troubleshoot

SALES

CONSTRUCTION SERVICES PROJECT MANAGER Summary Dedicated  Property/ Facilities Specialist  with more than  10 years overseeing a diversified portfolio of commercial properties totaling over 1 million square feet and residential properties with a combined total of over 1,000 units. Successful and experienced manager poficient in budgeting, planning, bidding, purchasing, staffing, supervision and improvement implementation of commercial and residential projects. Adept in customer relations, marketing, sales, leasing and collections versed in all aspects of operating, maintaining, leasing, marketing, staffing, financial reviews and budgeting is seeking a permanent position as a Facilities Specialist/ Property Manager . Highlights Multi-family property management Commercial property management Mortgages and loans Sales and marketing Skilled multi-tasker Microsoft Office Knowledge of leasing and market conditions New construction, renovation, remodeling and remediation Flexible schedule Proficient at portfolio due diligence Accomplishments Decreased operating costs by [Number] % by implementing new cost control procedures. Implemented new rent collection procedures, increasing rental income for [Year] . Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Managed a portfolio consisting of approximately [Number] sites comprising approximately [Number] square feet. Trained and mentored [Number] new employees each year. Experience 01/1994 to 01/2008 Construction Services Project Manager Company Name － City , State Provided construction management services, including crisis management, project analysis, build-outs and marketing of nonperforming development projects for financial institutions. Responsible for analysis of project design to identify alternatives, reduce costs and recommend changes for greater savings. Negotiate with bidders, supervise contracting and hiring. Supervision of professionals including legal, real estate, engineering, architectural and trades to insure top performance. Successfully completed development, construction and sales over 2000 residential units and over 1M sq. ft. of commercial and industrial property for principals and institutional owners. 01/1988 to 01/1992 President and Manager Company Name － City , State  Managed a 250 unit townhouse development prior to and after foreclosure and sale of the project. Successfull and profitable completion the remaining units and site improvements while positively interacting with residents and local officials. Managed [Number] commercial properties totaling over [Number] square feet. Achieved the highest possible net operating income by implementing cost control and revenue improvement programs. Oversaw budgeting process for [Number] assigned properties. 01/1981 to 01/1983 President and Manager Company Name － City , State Managed a 200 unit townhouse development after a bankruptcy and sale of the project. Successfully completed the remaining units and site improvements while positively interacting with residents and local officials. 01/1971 to 01/1980 Facilities Manager Company Name － City , State Conducted the planning, budgeting, purchasing, and implementation of all facilities operations and tenant improvements for multiple shopping, office and industrial buildings. Responsible for purchasing all maintenance supplies, supervising property and system maintenance, landscaping, snow removal. HVAC, sprinkler, electrical, parking lot and roofing inspections, repair and routine maintenance. Supervised and scheduled all maintenance functions to support daily operations. Responsible for contracting of all capital and tenant improvement projects; supervision of onsite personnel and contractors, supervision of repairs, remodeling, custodial crew, grounds crew, and supporting services. Responsible for supervising approximately 55 employees in 12 buildings on 395 acres of land; and all maintenance and service equipment such as lot sweepers, floors scrubbers, compressors, HVAC equipment, generators and electric tools. Achieved the highest possible net operating income by implementing cost controland revenue improvement programs. Education Bachelor of Science DELAWARE VALLEY COLLEGE － City , State AIG Property Seminar ICLE & Goldshore & Wolf Seminar "Funding & Developing Properties" Kronish Lieb Weiner & Hellman, LLP Seminar "Insurance Coverage for Business With Environmental Concerns" Seminar sponsored by the NJ Dept of Economic Development, "Brownfields to Greenfields" Asset Management and Disposition Seminars sponsored by the FDIC/RESOLUTION TRUST CORPORATION, Valley Forge, PA including: Asset Management and Disposition Guidelines, Appraisal Standards, Environmental Review Procedures, Commercial Financing, Commercial Credit Underwriting, Due Diligence Review Procedures, Loan Valuation Analysis and Property Management. Professional Appraisal, Finance and Real Estate Courses, MONTGOMERYCOUNTY COMMUNITYCOLLEGE. Pennsylvania Real Estate License Skills Asset Management, budgeting, Computer literate  in MS Office, Word Excel PowerPoint, crisis management, Due Diligence, Finance, New construction, remodeling renovation and remediation, staffing, personnelmanagement, insurance claims, legal, marketing, project design, project analysis, purchasing, Real Estate Valuation

CONSTRUCTION

CREATIVE ASSISTANT Professional Summary Self-motivated individual with the ability to create and maintain a positive and unique relationship with coworkers and clients. Exhibits excellent time management skills, consistent, quality work and a drive to innovate and benefit the workplace. I am looking to obtain a position which allows me to demonstrate my creative nature and passion for all genres of music. Ideally I would like to join a company that would be able to offer me the opportunity to advance my career in the short and long term. Core Qualifications Microsoft Office. Strong leadership and ability to multitask alone or with a team In-depth internet research skills Educated and expansive understanding of Human Development principles s Experience in well-organized and aesthetic presentation. Ability to communicate effectively and positively File/records maintenance Contract negotiation/review/drafting Results-oriented Experience Creative Assistant 07/2013 to Current Company Name City , State Act as West Coast Representative of the CMI team for internal and external affairs. Attend showcases, concerts, events on behalf of VH1 CMI team. Maintained relations with label and publishing representatives on the West Coast. Successfully pitched new independent music from all genres to CMI Music team and various production companies for in show placements. Find replacement tracks for all media versions of episodes. Research label/publishing information for potential song use in various VH1 series/promos/specials on as-need basis. Act as liaison between CMI and Music & Media Licensing (send licenses for counter signatures and keep track of approved licenses). Assist with legal work for publishing matters on as-need basis. Coordinate promotional aspects of feature placement deals with social media team. Help organize and categorize tracks in our internal library into our cloud-based storage system. Coordinate and host in-office performances in the Santa Monica offices. Collect and track sales information for feature placement tracks in VH1 programming. Assist with general meetings, tapings and live events for VH1 and MTV Music and Talent as needed. Oversee and run CMI projects for Music and Talent interns. Work with production houses, music libraries and independent composers to quickly and efficiently create and gather all kinds of bed music tracks for series, live events, non-airing pilots and special programming. Watch and check various versions of episodes for proper placements of feature placement tracks and various promotional aspects within episodes. Licensing Assistant 06/2012 to 06/2013 Company Name City , State Assist in administration of various high clientèle catalogs. Help in negotiations regarding use of client's works in movies, television shows, ad campaigns, and other uses. Draft licenses for finalized deals. Manage all invoices and renewals. Maintain records of all payments and acts as liaison to resolve all pricing and payment issues. Ensure proper filing of client work with appropriate PRO societies, sub-publishers, CMRRA, and the Copyright Office at the Library of Congress. Extensive knowledge with over 10 client catalogs varying in genres of music so as to be able to pitch songs for various placements in television, film, and advertisements. Administrative Assistant 10/2011 to 06/2012 Company Name City , State Acted as the initial point of contact for external affairs and high clientèle. Managed data entry and review of confidential historical files. Edited and reviewed company emails and documents. Served as a liaison between client managers and external interested parties. Created and implemented an easily accessible filing system for company's physical catalogs. Supervisor 01/2008 to 06/2011 Company Name City , State Oversaw and directed 4-12 employees in the kitchen and ensured proper completion of recipes to create consistent quality foods. Ensured employees adhered to proper safety and sanitation regulations. Provided a pleasant and engaging experience for customers during their dining experience. Assisted in training over 100 peer employees in basic kitchen and bakery skills. Child Life Specialist Assistant 10/2010 to 06/2011 Company Name City , State Assisted a certified Child Life specialist with creating and enacting treatment plans for pediatric patients. Kept minors company and eased their stress before, during and after their treatment. Kept detailed notes and analysis of experiences with minors throughout their time at the Medical Center to use in assessments of child's physical, mental and emotionally healing. Public Relations Officer 01/2009 to 12/2010 Company Name City , State Assisted in design and production of all media related items for Panhellenic events. Served as representative on the City-UCD Student Liaison Commission which worked in conjunction with the Davis City Police and City Council to create and put into place relevant standards and by laws. Commisioner 09/2009 to 03/2010 Company Name City , State Served as an advisory board member on a commission responsible for creating better relationships between off campus Davis community groups, the University and its student body. Planned and successfully held a free, zero waste concert in Davis Central Park to encourage community relations between the student body and the Davis community. Assisted in creating a student discount program with various Davis vendors. Assisted in fundraising campaigns for campus interest groups in need of external funding. Intern 09/2008 to 06/2009 Company Name City , State Educated groups of college students on safe ways to partake in drug and alcohol consumptions, and explained different physical, mental and legal consequences of alcohol and drug consumption. Created and lead various interactive program formats to present this educational information to individuals. Summer Programs and Arts Coordinator 06/2007 to 08/2011 Company Name City , State Created lesson plans and coordinating programming for children ranging between kindergarten and middle school. Coordinated schedules, programs and gathered all supplies needs for different age groups. Kept inventory of all office and art supplies required and ordered from various companies. Education B.S : Human Development 2011 University of California City Human Development Relevant coursework includes Research Methods, Statistics, Perception, The Media Industry, and Scientific Reasoning Nativ College Leadership Program, Israel 2006 - 2007 Participant in a yearlong leadership program comprising of a semester studying at Hebrew University, Mount Scopus Campus, followed by four months volunteering as a zookeeper and arts and crafts teacher in Be'er Sheva. Skills ad, advertisements, arts, art, basic, catalogs, community relations, Council, clientele, client, data entry, database, filing, film, first aid, fundraising, Hebrew, inventory, Leadership, legal, notes, meetings, Microsoft Office, Office, works, negotiations, internet research, Police, pricing, programming, quality, Research, safety, sales, Scientific, Statistics, teacher, television, well-organized

ARTS

CAD DESIGNER Summary Personable CAD Designer/Drafter who communicates openly and effectively with all involved, from construction site workers to company CEOs. Successfully sees projects through from initial planning stages to completion.Highly skilled with broad expertise. Successful at anticipating future issues and implementing creative solutions. Highlights Land development planning Erosion and sedimentation control Technical plan execution Civil 3D AutoCAD specialist Water piping design Complex problem solver Advanced critical thinking Strong decision maker Map creation software Topographic studies Surveying Local municipality projects Land use approval process Construction surveying Permit applications Inland Empire regional knowledge Highly accurate Independent worker Experience CAD DESIGNER 01/2002 to 01/2003 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. CAD DESIGNER 01/2003 to 01/2004 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits. SURVEY TECH 01/2004 to 01/2007 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. CAD DESIGNER 01/2007 to 02/2008 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems. CAD DRAFTER 05/2008 to 06/2008 Company Name City , State Drafted detailed drawings of structures, specifying dimensions and materials needed.Reported on status of design process and cost analysis to project manager.Collaborated with builders to see that construction was in line with drawings and designs. MARKETING REP 07/2008 to 02/2009 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals. MARKETING REP 02/2009 to 04/2009 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing. MARKETING REP 04/2009 to 06/2011 Company Name City , State Promoted agency products to customers in person, on the telephone and in writing.Processed applications, payments, corrections, endorsements and cancellations.Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. MARKETING REP 01/2011 to 02/2012 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base. DEPARTMENT SUPERVISOR 03/2012 to 05/2014 Company Name City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings. CAD DESIGNER 05/2014 to 06/2015 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. Education High School Diploma : GENERAL EDUCATION 1995 CANYON SPRINGS HIGH SCHOOL City , State , USA Academic Achievement Award in Art Captain of the basketball team Art Mt San Jacinto Community College City , State , USA Skills Civil 3D, AutoCAD, Civil Engineering Drafting, Office Skills, Coaching, Customer Service, Documentation, Leadership, Marketing, Problem Solving, Relationship Building, Self-Starter, Sorting, Troubleshooting

DESIGNER

SENIOR HR MANAGER Professional Summary Results-driven and business-oriented professional with strong experience in business operations, full-cycle human resources, and administrative management. Strong business acumen with the ability to execute a wide range of business management, administrative and practical strategies that result in streamlined operations, increased production, workforce optimization, and employee retention. A top rated, proven performer who easily moves from vision and strategy to implementation with an organizational focus. Ability to manage multiple tasks simultaneously in fast-paced environments demanding strong critical thinking, creative, interpersonal and time management skills. Human Resources Process & Project Management Team Training & Development Staff Recruiting & Retention Organizational Optimization Benefits & Payroll Administration Policy & Procedure Development Administrative Management Skills Work History Senior HR Manager , 12/2006 to Current Company Name – City , State Aegis Treatment Centers, LLC operates one of the largest networks of Narcotic Treatment Programs (NTPs), also known as Opiate Treatment Programs (OTPs), in the nation. Manage all aspects of the daily operations Human Resources for multi location organization.  Supervisory scope: staff of 6. Employee Relations/Employee Retention: Oversight of all aspects of staff performance; performance evaluations, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws as well as company policies  Ensure proper staffing ratios contingent on patient census company-wide  Management Coaching Staff training and development Policy development  Full cycle recruiting  New hire orientation  Unemployment, workers' compensation and disability claims administration  Track and analyze annual workforce turnover rates  Prepare reports and recommend procedures to reduce employee absenteeism and turnover  Developed and implemented personnel and payroll filing system that complies with current employment practices Salary administration Process all promotions, transfers, and terminations companywide  Knowledge of Federal and State Employment Laws and ensures strict compliance with federal and state employment regulations  Benefits/Open Enrollment administration  Prepares financial statements, reconciled bank statements, manage cash flow, establishes monthly/yearly budgets, and file all state/federal taxes; coordinated with CPA for year-end tax completion  Payroll oversight: time and attendance, bi-weekly payroll, quarterly goals/bonuses  Accurately process payroll for all departments via ADP software and distributed checks to each branch; processed wage assignments including child support orders, and state/federal tax levies and garnishments  System implementation/conversion  Maintains HRIS system  Coordinated all employee relation activities and special events; meetings, company luncheons, holiday parties, etc. Researched, updated, implemented and maintained company health benefits program including 401(k) administration Completed disability insurance claim forms, unemployment verification forms, home loan verification of wages and employment forms, workers compensation wage statement forms, verification of employment history, medical insurance information for courts, levy officer, district attorneys office, etc. Participated in corporate safety activities and serve on the Safety Committee  Initiated and participated in hazard assessments to increase safety awareness among staff  Completed and tracked all compliance activities including: FMLA, EEO, EDD, DOL, LOA, OSHA, COBRA reporting  Excellent written, oral communication and interpersonal skills, including excellent ability to determine project objectives, implement job accountability and efficiently utilize resources to accomplish identified goals Executive Assistant III , 02/2005 to 12/2006 Company Name – City , State America's oldest running movie studio founded in 1912. Provided administrative support to two Senior Executives Customer Master Database maintenance Organized and oversaw the logistics for conference calls, in-house/off-site meetings, and luncheons. Researched and booked travel arrangements; hotels, airline tickets, and transportation. Managed and maintained calendars, itineraries, and agendas Performed various office finance functions; invoicing, account receivables/payables, billings, bookkeeping, journal entries, account analysis and reconciliation Facilitating inventory control and the purchasing of supplies and materials Calendar coordinator Created and managed expense reports Maintenance of purchase order log Archive and track files Verify invoice and credit memo distribution General office manager duties. Human Resources Coordinator , 06/2004 to 02/2005 Company Name – City , State operated one of the largest networks of Narcotic Treatment Programs (NTPs), also known as Opiate Treatment Programs (OTPs), in the nation. 40 hours per week) Provided human resources support to management for multiple facilities regarding office procedures and polices. Recruiting Personnel file maintenance Employment verifications Payroll processing Reduction in payroll errors to less than 3% Benefits administration Maintain LVN and physician license renewals Maintain I-9 paperwork Processed FMLA, COBRA, LOA claims Special projects. Financial Operations Assistant , 02/2002 to 06/2004 Company Name – City , State Department of Justice entity responsible for federal criminal prosecutions and civil cases involving the United States Government. 20 hours per week) Data entry Filing and retrieving documents Paying and obligating invoices Creating and managing entire filing system for multiple fiscal years Monitoring stock levels Preparing travel authorizations Customer service involving vendor payments Greeting and directing visitors, copying Maintain and balance contract files Accounting/payment reposting Authorized invoices for payment. Education Master of Science : Health Administration , 5 2011 California State University Northridge - City , State GPA: GPA: 3.85/4.00 Health Administration GPA: 3.85/4.00 Bachelors of Arts Degree : 5 2008 UCLA - Certificate in Human Resources Management to be completed 6/2015 : Affiliations Society of Human Resources Management (SHRM) Skills 10 - Key Touch, Accounting, administrative support, ADP, balance, Benefits, Benefits administration, billings, bookkeeping, budgets, bi, cash flow, Coaching, oral communication, interpersonal skills, conversion, copying, CPA, credit, Customer service, Data entry, Database, directing, Employee Relations, special events, Filing, finance, financial statements, forms, General office, Government, HRIS, Human Resources, Human Resources Management, insurance, inventory control, invoicing, Kronos, logistics, Lotus Notes, managing, materials, mediation, meetings, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Windows, Word, networks, Operating Systems, payables, Payroll, Payroll processing, Personnel, policies, purchasing, Recruiting, reporting, Safety, SAP, Staff training, staffing, Supervisory, tax, taxes, transportation, travel arrangements, Typing, Excellent written, year-end

HR

MANAGER, FINANCE Summary Strategic and analytical finance and accounting professional with 15 years + experience of success in financial analysis, budget preparation and financial reporting. Very detail oriented and experienced in grant management, general ledger reconciliation, management and team- building skills. Highlights Budget Preparation Variance analysis Forecasting & Cash Flow Analysis Financial reporting Superior time management Management & Supervision Proficient in Prophix General ledger accounting aptitude Certified Public Finance Officer Accomplishments Budgeting Extensive experience with preparing, analyzing and reporting for various types of budgets. Subject matter expert for the development and installation of new budgeting software, Prophix. Auditing Experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations. Accounting Skills Reconcile various general ledger accounts, explain variances and prepare reports for review with departments on a monthly basis. Experience Manager, Finance Dec 2007 to Current Company Name － City , State Prepare and analyze annual operating budget schedules for all business units Prepare monthly cash flow reports and analysis of data Perform monthly reconciliations on various general ledger accounts Manage the cash management, banking and treasury functions Manage debt management and compliance Monitors for compliance with EMMA, bond covenants and bond requirements Conduct training for the operating budget software Serve as Financial Advisor for budget data Maintain Prophix database of operating budget and account line item details Supervise, train and appraise Staff Accountant and Financial Analyst Monitor and evaluate federal grants and spending of grant allocations in excess of $15 million dollars annually Manages and coordinates the Passenger Facility Charge Program Preparation of Single Audit - Schedule of Federal Awards on an annual basis Prepare annual reporting for DEA receipts and expenditures to Department of Justice Maintained database of Capital Projects and Expenditures Prepared payroll and benefit budgets Prepared commercial paper schedules and entries as required to record monthly transaction entries and perform fee analysis Prepared and analyzed airline variable calculations Capital Funds Accountant May 1999 to Dec 2007 Company Name － City , State Prepared quarterly reports for the Federal Aviation Administration Reviewed all capital invoices for correct account number, cost element codes, business unit and grant approvals Ensured accuracy of compliance of prevailing wage laws by contractors and subcontractors Monitored the collection and disbursement of Passenger Facility Charges Provided monthly and quarterly reports to Senior Management Reviewed change order requests for completeness and accuracy Oversaw the accounting of retainage and interest for capital contracts Performed the account function for bonds, PFC's and grants and reconciled to the general ledger on a monthly basis Evaluated deferred revenues for advance grants and prepared entries to recognize income as appropriate Completed DEA processing, reconciliations and reporting for Task Force and Airport Funds Maintained proficiency in the understanding of single audit and assisted in assurance of Authority compliance Facilitator of the CORE team in 2006 Created various spreadsheets to ensure compliance of prevailing wage Senior Financial Analyst Oct 1997 to Mar 1999 Company Name － City , State Prepared financial information for annual reports, semi-annual reports and prospectuses Compiled and analyzed total return information on a monthly basis Reviewed propriety of invoices and expense authorizations for all fund expenses Ensured expenses were paid in a timely manner by accounts payable Acted as a liaison between audit firms and mutual fund clients Provided various information to governmental regulatory agencies Performed expense analysis for Fund Group and document explanations of variances Obtained information and prepared proforma's for clients Trained new analysts on job duties and responsibilities Prepared the quarterly books distributed to each Fund's Board of Directors Created and analyzed expense accruals for each portfolio of the Fund Group Performed any value-added services required by the clients or internal departments Chargeback Analyst Jun 1995 to Oct 1997 Company Name － City , State Maintained largest vendor with weekly sales of $1.2 million+ Reduced Cardinal exposure for resubmissions from 120 days+ to 60 days Acted as a liaison between internal departments and vendors Collected unpaid balances through vendor resubmission and phone calls Analyzed detail and summary agings Communicated and resolved various issues with vendors Researched various issues for reconciliation purposes Trained new employees on chargeback analysis and reconciliation Education Bachelor of Science , Business Administration Accounting and Finance The Ohio State University － City , State Business Administration Accounting and Finance Skills Budgeting, Analysis, Management, Cash Flow, Prophix Software Administrator

FINANCE

INFORMATION TECHNOLOGY COORDINATOR Professional Profile B.S. graduate with a record of success implementing IT solutions. Demonstrated commitment to quality and customer service, detail oriented, strong team player, self motivated, demonstrated exceptional analytical skills, proven ability to work effectively and cross functionally with all levels of management with responsibilities increasing in scope. 9+ years of experience as Client/Server developer using Transact SQL, PL\SQL, Classic ASP, ASP.net, HTML, DHTML, XML, JavaScript, using CSS layout and design principles. 7+ years of managing project timeliness, accuracy, approving high-level and detail designs, as well as managing successful test plans. Directed all stages of software development including requirements, design, coding, testing and implementation of several company wide Intranet initiatives like Ovations! - An associate rewards and recognition program used by over 30,000 employees; Kronos TM Workforce Central - a time and attendance program for 13,000 non-exempts employees. Several projects included the management of offsite vendor resources. Experience using the following database management tools MS SQL Server 6.5,7, 2000 and 2005, My SQL, and Oracle 9i. Proficient with MS Windows, MS Office, Minitab, Business Objects, Adobe CS3 Web Edition, Visual Studio, Frontpage, PaintShop Pro. Experience Information Technology Coordinator Nov 2003 to Current Company Name Provide technical support throughout the office from building and managing the web presence, networking computers and other office equipment as well as researching grant opportunities for the implementation of a technology component for the Leadership SOAR program. Responsible for building capacity for the foundation within the area of information technology by helping them move closer to a paperless environment. The scope of my role is to streamline IT operations, implement an effective online marketing and media strategy, automate the work processes for employees, and centralize the activities of GivingBack Foundation, Inc. by using the internet and other media. Web Developer Jun 2003 to Current Company Name As webmaster I was responsible for the wing-to-wing implementation of online solutions for small businesses using the full System Development Life Cycle. All projects were delivered 100% on time, within budget by correctly assessing needs upfront, and gathering detailed design specifications that prevent scope creep. I was directly involved in the design/develop/testing phases, the implementing of database systems using Classic ASP/ASP.net 2.0 and MS SQL Server 2000/2005 in the Windows Hosting environment, PHP 4.0 - 5.0 and MySQL 4 in the Linux Hosting environment as well as providing support operations, and evaluating the overall system performance after project launch. A few key ASP.Net/MS SQL 2005 solutions implemented during this period were vendor developed ad tracking and e-mail newsletter marketing software. Clients relied upon the research and cost benefit analysis provided to determine the best solution that met their needs and budget. Intranet Application Support Analyst Jan 2003 to Jul 2007 Company Name Key responsibilities were to manage the timeliness and accuracy of system parameter setups and data migration of files for private label and bank card projects. Worked with functional areas such as Marketing, Risk, Fraud, Operations, and Collections to ensure that parameters implemented met project requirements by serving as the IT lead responsible for overcoming any organizational and technical barriers that arose. During this period I was able to successfully multi-task and manage several projects concurrently making my role key in the successful implementation of 14 new portfolios that had a combined growth of $1.26B in new receivables. Implemented successful business-wide initiatives such as: Ovations! - An associates rewards and recognition system. Primary responsibility was to enhance the system's Graphical User Interface and make it more intuitive for the users. The completed project resulted in a 50% increase in system productivity while remaining stable during peak usage periods. This was accomplished by managing the wing-to-wing project implementation with the selected outside vendor and internal IT teams involved. Kronos TM Workforce Central - Key responsibility was to stabilize the application within the Windows 2k/Oracle 9i infrastructure by leveraging a test server for validating patches, and major version updates by the vendor. Once moved to the live production environment, load balancing between 3 application and 1 database server was implemented to better support peak usage times. This allowed the system to always be available for users to accurately record their time and ensured the Human Resource department they were within 99% compliance in handling employee payroll. Managed Offshore Resources during several key Intranet initiatives by assisting in the review and approval of high-level and detail design of business requirements for the enhancements/maintenance of other miscellaneous web applications within the scope of the Consumer Finance IT build team. After the testing phase was complete I assured the hand off from the build to the production run team was a seamless transition that did not interrupt any existing production processes. Initiated the role of a technical support contact providing maintenance and enhancements for three integrated business tracking systems built with classic ASP and MS SQL used to manage the work flow for a Portfolio Services department of 120 associates. Phases of the application were being built by members of the Information Management Leadership Program (IMLP), each with specific requirements to implement within their six month rotation. These rotations left a support gap which I filled to address any system issues as they rose. This resulted in a smoother transition between the IMLP members by allowing them time to focus on and fulfilling their requirements of the program instead of immediately coming into a new rotation addressing issues left by a previous colleague. Implemented a database migration plan from MS SQL Server 6.5 to 2000, which included maintenance schedules and archiving. By the structure of the two versions MS SQL server being completely different, it had to be a two phased approach. Phase one required a migration from 6.5 to 7.0. Phase two was to migrate from 7.0 to 2000. Since support was going to be dropped for MS SQL Server 6.5 the entire project had to be completed within 30 days. This migration allow me to implement a regularly scheduled maintenance plan that reduced end-user downtime from 10 - 20 hours per month to zero The Subject Matter Expert for the Mid-Range Application group in Stamford responsible for conducting a transfer of knowledge from the Atlanta data management personnel back to the Mid-Range team for ongoing support. Due to the elimination of curtain business functions this process had to be successfully completed within 60 days to prevent the possible impact of production systems there after. Education Bachelor's , Computer Information Systems DeVry University － City , State , US 9/2000 - 6/2004 DeVry University, Alpharetta, Georgia Bachelor's Degree, Computer Information Systems Academic Honors: Dean's List, Hope Scholarship GPA 3.46 while working and attending school full-time Affiliations GivingBack Foundation, Inc Certifications Six Sigma Green Belt Certified Skills Marketing, Operations, Database, Asp, Ms Sql Server, Sql, Sql Server, Technical Support, Testing, Asp.net, Budget, Clients, Database Systems, Life Cycle, Linux, Ms Asp, Ms Sql Server 2000, Mysql, Online Solutions, Php, Project Launch, Solutions, Sql Server 2000, System Development, Closer, Media Strategy, Networking, Online Marketing, Bank Card, Collections, Credit, Data Migration, Receivables, Intranet, Maintenance, Application Support, Archiving, Data Management, Subject Matter Expert, Work Flow, Business Requirements, Engineer, Finance, Graphical User Interface, Increase, Kronos, Load Balancing, Offshore, Oracle, Payroll, Production Environment, User Interface, Belt Certified, Black Belt, Six Sigma, Six-sigma, .net, Associate, Client/server, Coding, Css, Customer Service, Database Management, Detail Oriented, Dhtml, Flash, Frontpage, Html, Javascript, Microsoft Sql Server, Microsoft Sql Server 2000, Minitab, Ms Office, Photoshop, Project Management, Receptionist, Retail Sales, Self Motivated, Software Development, Structured Software, Team Player, Test Plans, Time & Attendance, Time And Attendance, Visual Studio, Xml

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR Professional Summary Senior Information Technology Professional with more than fifteen years of experience directing and managing large and complex IT Operations and Data Center. Resourceful thinker, methodical problem solver, and analytical in all facets of technical management. Proficient at educational and advanced enterprise related technology solutions. A strong, decisive leader who leads by example and hardworking professional focused on results and details.  Fully bilingual in English and Spanish. Core Qualifications IBM Enterprise z System & x Servers Microsoft Windows VMWare ESX Cloud Computing Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux) Databases (SQL, DB2, ORACLE, ADABAS) Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!) Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet) Experience Company Name January 2010 to Current Information Technology Bureau Deputy Director City , State Oversee and lead the Infrastructure & Operations IT Service, 24x7. This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database. Performance management and KPIs. Key Accomplishments: Oversees a department of 140 contractors and employees. Manages infrastructure data network of 9,300 users, 250 sites. Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects. Company Name October 2009 to January 2010 Information Technology Director City , State Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel. Key Accomplishments: Managed Data Center for 900 employees. Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration. Supported department documentation digitalization initiatives at the Department of Labor. Company Name July 2004 to August 2009 Senior IT Project Manager City , State Delivered technical direction for a multimillion dollar Monitoring and Controlling System. Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island. SCADA - Supervisory Control and Data Acquisition). Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems. Career Notes. Company Name January 2003 to June 2004 IT Business Consultant City , State Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to August 2004 Information Technology Business Consultant City , State Assist in computer network & voice integrator in over 11 Medical Center locations. Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to June 2003 Professor City , State Taught courses in (1) Optical Networking; (2) System Analysis and Design. Company Name September 1999 to August 2003 Professor City , State Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases. Education Capella University Ph.D. : Organization and Management City , State , US Inter American University Educational Computing City , State , US Educational Computing University of Puerto Rico BSBA : Finance & Computers City , Puerto Rico Finance & Computers Languages Fully bilingual in English and Spanish. Additional Information Awards & Honors Computerworld Honors Award Laureate Medal, California, April 2001. Chamber of Representatives of Puerto Rico- Achievement Award, June 2000. AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000. Skills ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment

INFORMATION-TECHNOLOGY

GROCERY CLERK Experience Grocery Clerk , 07/2012 to 05/2014 Company Name – City , State Used pallet jacks and hand trucks to move merchandise to the sales floor for stocking. Checked product shelves to make sure that they contained proper price labels and handled price changes when requested by the manager. Pleasantly greeted customers and provided prompt and courteous service at all times. Maintained a safe, neat and clean working environment at all times. Built displays and hung signage for products. Operated various types of equipment including balers, power jacks and slicing machines. Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the "first in, first out" rule. Removed trash, swept and mopped floors for a professional appearance. Received and unloaded new items upon delivery and checked products for damage and order accuracy. Assisted customers with price checking and finding requested items in the store. Recommended products to customers to drive sales. UAV Technician Avionics/Maintenance Technician , 05/2014 to 05/2015 Company Name – City , State Install, remove, inspect, test, maintain and repair systems, components and ancillary equipment. perform launch, recovery, and other flight line operations at the organizational maintenance. Box Truck Driver/Technician , 06/2015 to 04/2016 Company Name – City , State Inspected the truck for defects and safe operating condition before, during and after trips. Established and maintained excellent customer relationships. Safely loaded and unloaded deliveries according to size of load and content description. Inspected tires, lights, brakes and gas, oil and water levels. Reported all accidents, damage and malfunctions involving company equipment to management. Answered customer questions regarding delivery promptly and accurately. Used Hand tools to build crates Hang chandeliers and TV's Connect/Disconnect Washers and dryers Set up grandfather clocks. Picker/Ambassador , 04/2016 to 09/2016 Company Name – City , State Pulled orders in an efficient manner to maintain demanding productivity goals. Utilized system to receive orders and directions to correct item locations. Printed labels, packaged boxes and loaded into outbound containers. Removed items from shelves or storage bins and scanned tags. Picked products for specific routes according to pick sheets. Delivery Driver , 09/2017 to 01/2018 Company Name – City , State Communicated customer complaints, requests and feedback to company management. Contacted customers prior to delivery to confirm and coordinate delivery times. Routinely answered customer questions regarding merchandise and pricing. Worked night and weekend shifts during holiday season. Operated a cash register for cash, check and credit card transactions. Stower , 10/2017 to 01/2018 Company Name – City , State Filled customer orders with efficiency and accuracy. Maintained a clean and organized workspace. Studied company safety procedures and emergency protocols. Sorted products onto shelves according to type. Separated damaged items from functional ones before placing them on shelves. Divided cargo received by account Number and intended location. Tracked time spent on assignments each day for productivity reporting. Warehouse Manager/Driver , 09/2016 to 04/2018 Company Name – City , State Trained new staff on job duties, company policies and safety procedures for rapid onboarding. Provided updates on critical shipments to the corporate departments and customers who requested them. Implemented and enforced all policies and procedures for the entire logistics department. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Handled employee conflicts in the most efficient manner and while following all company procedures. Ensured all warehouse personnel were properly trained and certified on equipment, including forklifts and pallet movers. Picked up incoming stock and delivered materials to designated locations. Drafted budgets, monitored warehouse costs and reduced expenses when possible. Maintained accurate stock records and schedules. Conducted monthly inventories of materials on the work floor. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Oversaw hiring and training of new employees Tracked time spent on assignments each day for productivity reporting. Apparel Clerk/PIC , 12/2017 to 04/2018 Company Name – City , State Engaged with customers in a sincere and friendly manner. Worked with the management team to implement the proper division of responsibilities. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Actively pursued personal learning and development opportunities. Cleaned and organized the store, including the checkout desk and displays. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Priced merchandise, stocked shelves and took inventory of supplies. Built relationships with customers to increase likelihood of repeat business. Assigned work to team members based on company needs, personal strengths and job knowledge. Verified that all customers received receipts for their purchases. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Prioritized helping customers over completing other routine tasks in the store. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Maintained established merchandising standards, including window, sales floor and promotional displays. Steel Worker , 04/2018 to Current Company Name – City , State Identified potential jobsite issues and spoke with supervisors to immediately determine effective solutions. Operated all heavy machinery in the safest manner to avoid injuries and accidents. Used hand tools to change worn cutting tools. Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Prepared and administered preventative maintenance work orders. Kept site work safe and in line with budget, schedule and applicable building codes. Attended monthly safety meetings to ensure machine operation safety. Inspected machine parts for conformance to product specifications. Met production goals by maintaining cost effective levels of spare parts inventory. Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair. Promoted shop safety by working in a safe manner. Informed supervisors when machines needed major service. Prepared and cleaned construction sites by removing debris. Loaded and unloaded building materials used for construction. Education High School Diploma : 2013 Auburn Mountainview High School - City , State Summary Collaborative individual well-versed in using heavy machinery on job sites. Physically capable of climbing scaffolding and willing to work any shift necessary. Dedicated worker known for providing daily updates to supervisors and considered a team-oriented player/communicator. Skills approach, Backhoe, Bobcat, budgets, budget, building codes, carpentry, cash register, closing, Basic computer skills, content, credit, delivery, Dependable, Driving, forklift, forklifts, functional, Hand tools, hand trucks, hiring, inspect, inventory, logistics, machine operation, machinery, materials, math, meetings, merchandising, window, Works, neat, oil, organizational, painting, personnel, pick, policies, power tools, pricing, protocols, quality, Fast learner, reporting, Safety, sales, team player, TV, type, written communication

APPAREL

PRODUCT DESIGNER Professional Summary 4-5 years engineering experience and 1-2 years working experience. Able to work independently and under pressure, detail oriented, excellent problem solver, Innovator. Efficient Mechanical Engineer leveraging a strong technical background in bringing products from the laboratory to mass-manufacturing. Mechanical Engineer with [Number] + years of training in varied industries, including manufacturing and high-tech environments. Creative manufacturing engineer. Lead team member on process redesign for [Describe product] . Design engineer who has worked on [Number] new products, including the [Product name] recognized for industry excellence. Skills CAD Complex problem solving Stress analysis training Component functions and testing requirements Technical direction and product strategies Works well in diverse team environment Strong decision maker Engine components, pumps, and fuel systems knowledgeFEA toolsAutoCAD proficientTeam leadershipManufacturing systems integrationManufacturing systems integration Work History Product designer 10/2014 to Current Company Name – City , State The team wants to develop a portable, easily shipped, cost effective hardware that can send and receive digital content directly from satellites. Personally involve with prototype designing and 3D modeling. Cooperating with a startup called Outernet (https://www.outernet.is/en/), a for-profit media company that already has two satellites covering North America, Europe, and the Middle East and has recently started broadcasting free Internet content. Assisting drafters in developing the structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software. Completing project mechanical design while providing technical solutions feedback. product design 09/2014 to Current Company Name – City , State Two engineers and designers to collaborate together to create new innovative wearable pieces for a fashion show competition. Will access new Makerspce, which includes a 3D printer, will be given a $500 budget to create their wearable piece. RESEARCH EcoPRT Research Assistant 01/2014 to 05/2014 Company Name – City , State The goal is to develop an economical, automated transit system. It will focus on the hands on design and development of a small manned autonomous vehicle. www.ecoprt.com). The key in the design is to understand the impact weight has on the overall cost and performance, and the incorporation of automated control. Aspects of the development will possibly include product design 01/2014 to 05/2014 Company Name – City , State VOLUNTEER The purpose of this project is to design and fabricate a cable management system for a public-access electric EXPERIENCE vehicle charging station. This system will dispense and retract 20 feet of cable for operation and provide secured storage for the cable when not in use. The prototype will be subjected to the following constraints Team member 10/2013 to 04/2014 Company Name – City , State Attending scheduled control and mechanical teams' training classes. EXPERIENCE · Learned shop safety, vehicle glider equations, drive cycle modeling, and Simulation. Learned the powertrain architecture and components of the 2013 Chevrolet Malibu. Learned vehicle dynamics. And practiced model simulation by using MATLAB Simulink. Mechanical Engineering Components design project (material design. material design 10/2013 to 04/2014 Company Name – City , State Designed fillet welds connections and bolts for the plate girder, which holds the pipe with horizontal and vertical force loads. Calculated the related shear or bending stresses for the welds and bolts to determine the right materials and sizes of welds (thickness) and bolts. Eddy Current DYNO Research Assistant 09/2013 to 05/2014 Company Name – City , State Built the engine stander for our engine and Eddy current dynamometer. Currently installing the Eddy current dynamometer with graduate students. Future possibility of experimenting with torque, horsepower, RPM, EGR (Exhaust Gas Recirculation) and temperature measurements of the Kubota Diesel Engine after installation. Possibility of learning the engine tuning. Research Assistant 06/2013 to 08/2013 Company Name – City , State Graphed sketches and figures for professor's Thermodynamics eBook. Learned how to use Smartdraw. Performed literature reviews on ongoing research topics and eBook materials. Added video links and real-world images to the eBook. Program Assistant 05/2013 to 06/2013 Company Name – City , State Assisting Dr. Eischen, the director of the Hangzhou Engineering Study Abroad Program at Zhejiang University, during his program this coming summer. Helping with tasks such as translating, program activities, running errands, classes, transportation, and culture immersion. 2323 04/2013 to 10/2013 Company Name – City , State Designed Airplane Landing Gear by modeling with a mass-spring-damper SDOF system and designing the spring k and damper C that limits the given amplitude. Part 2 wew 10/2012 to 04/2013 Company Name – City , State Utilized MATLAB for statistical analysis of an elastic band rocket. Learned how to make experimental designs, statistical processes, statistics simulations, and graphical displays of data on computer workstations. Used statistical methods including point and interval estimation of population parameters and curve and surface fitting (regression analysis). Graphic Communications Project (3D design. rer 10/2012 to 04/2013 Company Name – City , State Utilized SolidWorks to design a tape floss container. Developed the ability to use SolidWorks within the context of a concurrent design process to understand how everyday objects are designed and created. Emphasis placed on decision-making processes involving creating geometry and the development of modeling strategies that incorporate the intentions of the designer. re 02/2009 to 04/2009 Company Name – City , State Visited construction sites with senior engineers. Kept record of site investigations. Dealt with paperwork with senior engineers and answered phone calls. Helped install residential wiring in new construction sites. Investigated electrical problems and developed the ability to read electrical diagrams and wire electrical panels. Education Master of science : Mechanical engineering Robotic & Manufacture Current Columbia University in the City of New York - City , State Sep -2015 Dec Mechanical engineering Robotic & Manufacture Coursework in Advanced Mechanical Engineering Coursework in Drafting, Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM) Bachelor of science : Mechanical Engineering 1 2010 North Carolina State University, Raleigh (NCSU) - City , State GPA: Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0 Mechanical Engineering Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0 North Carolina State University - GPA: Magna Cum Laude Magna Cum Laude Accomplishments Listed in the dean's list for three semesters during Junior and Senior Year · Chosen to be on the cover of NC State freshman admissions booklet · In the process of receiving the Professional Development Certificate · NCSU Chinese basketball team player. Math and physics club member · Control and Mechanical Team member of NCSU EcoCAR2 · Took the global training class at NC State University · CUSA member (Chinese undergraduate student association). Skills 3D, 3D modeling, AutoCAD, broadcasting, budget, C, cable, Chinese, com, hardware, content, controller, data analysis, Dec, decision-making, designing, product design, English, fashion, focus, Fortran, frame, Graphic, Lathe, Linux, director, Maple, materials, MATLAB, mechanical, Mechanical Engineering, access, Mill, modeling, navigation, printer, processes, profit, speaking, Python, Quantitative analysis, reading, read, research, safety, Simulation, sketching, SolidWorks, statistical analysis, Statistics, phone, translating, transportation, video, Welding, wiring, written

DESIGNER

TAX ACCOUNTANT Professional Summary Skills QuickBooks, CCH ATX, Microsoft Office Suite account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital Work History Tax Accountant , 01/2016 to Current Company Name – City , State Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state filing) Conducted consulting services for clients regarding their filing status and related tax issues Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form 5471 /Form 5472) Provided comprehensive bookkeeping and accounting services for multiple clients in various industries (manufacture, real estate, venture capital, hospitality industry, etc.) Managed general ledger transaction and reporting and performed account reconciliation Provided financial analysis for clients and assisted with documentation for annual audit Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms Prepared and filed monthly and quarterly sales and use tax deposit and tax returns Assisted clients to setup business, register federal and state tax information and dissolve business. Intern , 07/2015 to 08/2015 Company Name – City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds Collected and sent contracts and invoices to banks Created Excel reports and updated the data for reconciliation. Wholesale Banking Intern , 05/2014 to 08/2014 Company Name – City Organized marketing campaign to develop client relationship and complete business transactions Assisted client relationship manager with daily administrative work Conducted telemarketing and social media marketing to attract potential clients. Education Master of Professional Accountancy : 06/2016 University of California Bachelor of Science : Accounting, Economics , 05/2015 The Pennsylvania State University, University Park Work History Tax Accountant , 01/2016 to Current Company Name – City , State Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state filing) Conducted consulting services for clients regarding their filing status and related tax issues Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form 5471 /Form 5472) Provided comprehensive bookkeeping and accounting services for multiple clients in various industries (manufacture, real estate, venture capital, hospitality industry, etc.) Managed general ledger transaction and reporting and performed account reconciliation Provided financial analysis for clients and assisted with documentation for annual audit Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms Prepared and filed monthly and quarterly sales and use tax deposit and tax returns Assisted clients to setup business, register federal and state tax information and dissolve business. Intern , 07/2015 to 08/2015 Company Name – City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds Collected and sent contracts and invoices to banks Created Excel reports and updated the data for reconciliation. Wholesale Banking Intern , 05/2014 to 08/2014 Company Name – City Organized marketing campaign to develop client relationship and complete business transactions Assisted client relationship manager with daily administrative work Conducted telemarketing and social media marketing to attract potential clients. Affiliations Self-motivated tax accountant with more than 3 years of experiences in tax filing for individuals, pass-through entities and corporations. Prepared and reviewed hundreds of tax returns. Provided comprehensive accounting service for 20 ongoing clients. Receive all 5-star reviews from clients. Interests LEADERSHIP & VOLUNTEER , Pennsylvania State University Chinese Students and Scholars Association April 2013 - April 2014 Recreation and Sports Department Coordinator Planned and organized basketball matches and recreation events every semester Composed proposals for activities, coordinated and communicated with other departments Organized and supported 16 university team leagues, comprised of three hundred people Languages Fluent in Mandarin Skills QuickBooks, CCH ATX, Microsoft Office Suite, account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital

BANKING

RDA Professional Summary     I am a very dependable, hardworking team player. I get along easily with all types of people. As I pursue my career as a Dental Assistant I am looking for an experienced level position while I renew my RDA license. Licenses  X-Ray Certified Certifications pending RDA, Coronal Polish and Pit and Fissure Sealant Invisalign Certified ​ Dental Skills 4-Handed Dentistry Preventative Care Instrument Sterilization Diagnostic X-Rays Infection Control Ortho Emergency Treatments     Prosthetics/Restorations Prep for Oral Surgery Bleaching Trays Casts/Impressions Patient Education  CHAIRSIDE SKILLS Prepare tray setups for dental procedures. Obtain dental records prior to appointments. Prepare patients for procedures - ensure comfort and develop trust; calm distressed patients; instruct patients on postoperative and general oral health care. Oversee cleanliness of operatories and instruments; insure safe/sanitary conditions using the autoclave, ultrasonic and dry heat instrument sterilization Assist dentist with extractions, fillings, RCTs, Implants, Crown Preps Assist hygiene and SRP cases general office skills Eaglesoft Dentrix Open Dental Microsoft Office Exceptional Phone Etiquette  Scheduling Professional Experience 03/2014 to 04/2015 RDA Company Name － City , State Coordinated appointment schedules for both the dentist and oral surgeon. Routinely completed inventory, supply orders and restocked supplies. Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Correctly arranged instrument trays prior to dental procedures and surgeries. Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures. 04/2013 to 12/2013 Dental Assistant Company Name － City , State Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Effectively operated x-ray machines and developed x-rays. Provided appropriate postoperative instructions as prescribed by dentist. Expertly filed patients' charts and processed billing and payments. 06/2012 to 12/2012 Dental Assistant Company Name － City , State Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Accurately collected and recorded patient medical and dental histories. Education and Training 2012 Dental Assisting Program Kaplan College － City , State Honors GPA 3.85 2014 Invisalign Training － City , State 2015 iTERO Training － City , State 2015 Kor Whitening Training － City , State Community Service Dentistry From the Heart - Free Dentistry CEA Dental Convention - Greeter, Collected Surveys Kaplan Student Leaders - Feeding America, Blood Drive

ARTS

ASSISTANT GENERAL/OPERATIONS MANAGER Summary Results-focused management professional offering ten years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Skills Staff training Supervision and trainingOperations management Staff development Inventory control Cross-functional team management Complex problem solving Customer service-oriented Appointment scheduling Front desk management Spa maintenance Inventory maintenance Employee interviewing and hiring Payment tracking systems Understands spa services Meeting Maker familiarity Knowledge of UPS and Fed Ex shipping systems Hospitality industry knowledge Attentive to detail Multi-tasker extraordinaire Accomplishments Leadership Served as key contributing member to Leadership team. People Management: Hired and mentored all staff Streamlined the training of the departments Financial Management: Oversaw the budgets and inventory control Created new manual for documenting all spa products.Served as Dermalogica product line expert. Experience 01/2013 to 06/2015 Assistant General/Operations Manager Company Name － City , State Managed team of 45 of professionals.Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. 07/2012 to 01/2013 General Manager Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person. Addressed all guest complaints and referred any escalated situations to management.Checked members and guests in promptly for their appointments.Efficiently checked guests in and out using Millenium.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to spa therapists by aligning the client's needs with the spa therapists expertise.Addressed all member concerns with patience.Responded to customer inquiries in a friendly and professional manner.Verified end-of-day reports against credit and cash profits.Clearly communicated with each technician regarding any schedule changes.Executed all daily opening and closing procedures.Organized salon paperwork and office files.Introduced corporate policies, procedures and work rules to new spa employees. 08/2010 to 07/2012 Head/Esthetician Company Name － City , State Advised guests on special events and product promotions.Mailed client forms and salon promotional documents.Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Supplied guests with robes, slippers and locker keys.Efficiently checked guests in and out using spa biz.Instructed guests on facility safety measures.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to Spa Therapist by aligning the client's needs with the Spa Therapist expertise.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers. 11/2007 to 10/2009 Esthetician, Certified Laser Technician Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Instructed guests on facility safety measures.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers.Responded to customer inquiries in a friendly and professional manner.Suggested and sold spa services and retail products to customers.Advised guests on special events and product promotions. Education and Training 2006 Bachelor Marketing/Management University of Aesthetics － City , State Esthtician training 1993 Bacholrs : Marketing/Management Emporia State University － City , State Marketing/ManagementCoursework in Business and ManagementCoursework in Marketing and Communications Assosicates Seward County Community College － City , State Coursework in Marketing and CommunicationsCoursework in Business and Management Skills banking, budget, interpersonal skills, client, customer satisfaction, customer service, general manager, hiring, human resource, Inventory, inventory control, Laser, managing, marketing, payroll, policies, profit and loss, quality, recruiting, retail sales, sales, sales training, surveys

FITNESS

SENIOR MEMBER ADVOCATE Summary To obtain a position with a corporation that can benefit from my highly adapted organizational, problem solving, and communication skills with over fifteen years experience.Seasoned customer service specialist with background in providing advice on diverse customer situations. Accomplishments #1 in Member Satisfaction Survey's in Sears Corporate Holdings Inc out of 420. Senior Member Advocate, over 25+ years in the service industry with half of that in management. Exceeded corporate target for customer satisfaction for nine months in a row. Experience Senior Member Advocate Aug 2013 to Current Company Name － City , State Take service complaints - store complaints and service requests - help members in difficult situations. Made reasonable procedure exceptions to accommodate unusual customer requests.. Built customer loyalty by placing follow-up calls for customers who reported product issues. Addressed customer service inquiries in a timely and accurate fashion. Owner May 2007 to Current Company Name － City , State Cooking in your own private kitchen. Party Planning - Updated Menu available per request. Performed kitchen maintenance for a private facility. Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis. Project Coordinator Jan 2013 to Aug 2013 Company Name － City , State Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Addressed customer questions and concerns regarding products, prices and availability. Determined the cost and pricing of proposals and bids. Procurement Specialist Jan 2012 to Aug 2012 Company Name － City , State Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Account Manager May 2011 to Dec 2011 Company Name － City , State Manage accounts for projects in the Semi-conductor field. Selected products for specific routes according to pick sheets .Owned team productivity metrics. Administrative Assistant Jan 2007 to Apr 2011 Company Name － City , State Government Affairs Manage account orders for the federal goverment accounts. Microsoft Office Excel, Phone Etiquette, US Postal Service Sensitive Security Clearance, Data Entry,. Dispatcher/customer care. Dispatcher Jan 2008 to Jun 2008 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Developed and created a more effective filing system to accelerate paperwork processing. Customer service / Dispatch manager Jan 2003 to Sep 2007 Company Name － City , State Dispatch Facility in San Marcos - set up routes for the tech's and helped member's with appts. Helped member's with difficult situations with the techs and their accounts. started out as a customer service - sales rep. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Seasonal Dept Manager Jun 1999 to Dec 2002 Company Name － City , State Seasonal Department manager - for all of the seasons. Helped with the inventory - scheduling and management with the other agents on the floor - and helped the customers with their issues for sales/profits. Education Bachelor's Degree , Business and Managerial Economics, Human Services May 2012 University of Phoenix － City , State Business and Managerial Economics, Human Services Associate Degree , Human Services, Business and Managerial Economics May 2002 IVY Tech State College － City , State Human Services, Business and Managerial Economics Bachelor's Degree January 2002 The Culinary Institute of America Master's Degree January 2002 The Culinary Institute of America January 1995 Paul Harding High School Languages English Fluent Highlights 70+ Wpm Public Speaking Ability to organize and establish filing systems Data Entry Administrative Assistant Communication Skills DOMS applications, AS/400, Microsoft applications, outlook, Lync Connentions People Soft Phone Etiquette Customer Relationship Management Client relations specialist Conflict resolution techniques Meticulous attention to detail Focused on customer satisfaction Skilled multi-tasker oracle / ciboodle / microsoft / linux software proficiency Deadline-oriented Skills account management, Administrative Assistant, Analyst, Microsoft applications, AS/400, A/s 400, Communication Skills, Computer applications, Cooking, Customer Relationship Management, customer service, customer care, Data Entry, DOS, English, filing, Government, inventory, LANGUAGES, Materials, Microsoft Excel, Excel, Microsoft Office, Microsoft Outlook, outlook, People Soft, presentation skills, Procurement, Public Speaking, sales, San, scheduling, Security Clearance, phone skills, Phone Etiquette

ADVOCATE

SERVER Professional Summary Ambitious student looking for an opportunity to use my knowledge and experience to learn about the mental health field. Skill Highlights Superior communication skills Solution-focused counseling Exceptional problem solver Positive attitude Professional Experience Company Name City , State Server 01/2017 to Current Spoke with patrons to ensure satisfaction with food and service Displayed enthusiasm and knowledge about the restaurant's menu and products. Communicated with other kitchen team members to ensure food was prepared on time and correctly. Company Name City , State Server 08/2016 to 12/2016 Provided friendly and attentive service and exceptional hospitality. Set dining tables according to type of event and service standards. Consistently offered professional, friendly and engaging service. Stocked service stations with items such as ice, napkins, and straws. Company Name City , State Front Desk 01/2014 to 05/2015 Promoted club programs, products and services to participants Trained all new sales employees on effective techniques. Listened to customer needs and preferences to provide accurate advice. Corrected dangerous movements and suggested alternate exercises. Education and Training High School Diploma 2012 Jackson Liberty High School , City , State Associate of Science : Psychology University of South Florida Psychology Associate of Science : Psychology Temple University , City , State Psychology

FITNESS

SALES ASSOCIATE Professional Summary Creative problem solver offers exceptional analytical, communication and interpersonal skills; extensive Mental Health and I/DD experience; management/supervisory skills and a commitment to proficiency and effectiveness for a progressive, quality-driven organization. HIV Director/Case Manager- 3years (B.R.O.N. CDC) Person Centered Thinking Train-the-Trainer Qualified Professional Experience/ 20 years- (CAP-MR/DD; MH/SA; ICF/MR) CPR-First Aid/Bloodborne - Certified Customer Service experience over 20 years Church Office Manager 3+ years Notary Public Teacher/Lecturer Develop policy and procedures manual for other agencies Music Director 6+ years Skills Project management Strategic planning Budgeting and finance Recruitment and talent development Process improvement Visionary Microsoft Office Suite expert Visionary Customer relations Quality control Personnel management Customer-oriented Accounts payable and receivable Flexible thinker Complex problem solving Customer needs assessment Microsoft Office Suite expert Work History Sales Associate 04/2013 to Current Company Name – City , State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Built relationships with customers to increase likelihood of repeat business. Contributed to team success by exceeding team sales goals by [number] %. Contributed to team success by exceeding team sales goals by [number] %. Utilization Management Specialist 12/2012 to Current Company Name – City , State Collected and analyzed data on the effectiveness of programs and projects. Developed and streamlined systems for monitoring and tracking program effectiveness. Documented and investigated complaints and potentially fraudulent claims. Displayed sensitivity to the cultural and linguistic needs of the clients and families served. Attended monthly staff training sessions. Case Manager 10/2012 to 11/2012 Company Name – City , State Developed treatments and casework programs for an average of [Number] patients each month. Supplied crisis intervention and substance abuse services to patients in the community. Interviewed and evaluated clients, including conducting safety and risk assessments. Referred clients to social services agencies. Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents. Created strategies to meet the needs of mentally and physically disabled students. Attended monthly staff training sessions. Documented and investigated complaints and potentially fraudulent claims. Qualified Professional (QMRP) 11/2011 to 12/2012 Company Name – City , State Created strategies to meet the needs of mentally and physically disabled students. Attended monthly staff training sessions. Developed treatments and casework programs for an average of [Number] patients each month. Interviewed and evaluated clients, including conducting safety and risk assessments. Maintained regular contact with clients, including visiting clients' homes. Investigated suspected cases of child abuse, neglect and exploitation. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Supported patients and families in coping with problems resulting from severe illness. Case Manager 01/2011 to 09/2012 Company Name – City , State Developed treatments and casework programs for an average of [Number] patients each month. Interviewed and evaluated clients, including conducting safety and risk assessments. Referred clients to social services agencies. Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents. Maintained regular contact with clients, including visiting clients' homes. Wrote reports and case summaries and compiled work records, including required statistics. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Coordinated patient care from pre-admission to post-discharge follow-up. Supported patients and families in coping with problems resulting from severe illness. Office Manager 03/2010 to Current Company Name – City , State Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Offered fair and equitable compensation by comparing current salaries with market pay. Conducted job analysis and job evaluations, resulting in quality job specifications. Shadowed employees to determine an accurate description of the duties and skills required for each position. Director/Office Manager 04/2006 to 12/2010 Company Name – City , State Directed planning, budgeting, vendor selection and quality assurance efforts. Recommended process and systems improvements such as  QA/QI. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Coordinated design meetings and decisions across 2  internal departments and teams. Collected and analyzed data on the effectiveness of programs and projects. Followed up on initial screening by visiting clients at their homes. Developed and streamlined systems for monitoring and tracking program effectiveness. Designed educational materials used to inform policymakers and community stakeholders. Wrote summaries, reports and other correspondence regarding community outreach efforts. Designed client satisfaction surveys, preserving the confidentiality of participants and program information. Coordinated work groups and outreach activities. Qualified Professional/Supervisor 04/2003 to 03/2006 Company Name – City , State Attended monthly staff training sessions. Gave one-on-one attention to students, while maintaining overall focus on the entire group. Created strategies to meet the needs of mentally and physically disabled students. Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement. Developed treatments and casework programs for an average of [Number] patients each month. Met with [Number] patients each day for regular therapeutic interviews. Supported patients and families in coping with problems resulting from severe illness. Coordinated patient care from pre-admission to post-discharge follow-up. Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Residence Hall Director- Administrator II 08/2001 to 03/2003 Company Name – City , State Politely assisted customers in person and via telephone. Strengthened company's business by leading implementation of [project] . Worked directly with [departments, clients, management] to achieve [result] . Hired and trained [number] of staff. TFN Project Coordinator 03/2001 to 08/2001 Company Name – City , State Directed planning, budgeting, vendor selection and quality assurance efforts. Supervised the work of 5 community agencies offering constructive feedback on their work performance. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Coordinated design meetings and decisions across 5 community agencies. Implemented a set of comprehensive tracking processes to monitor Tobacco Free Nebraska performance. Collaborated with outside agencies in the community to achieve goals. Case Manager 11/1998 to 03/2001 Company Name – City , State Assessed, screened and counseled [Number] clients each day. Collected and analyzed data on the effectiveness of programs and projects. Followed up on initial screening by visiting clients at their homes. Educated [Number] clients each week on the prevention and treatment of HIV and other STDs. Developed a user-friendly web-based data system for in-house program staff and outside stakeholders. Developed and streamlined systems for monitoring and tracking program effectiveness. Designed educational materials used to inform policymakers and community stakeholders. Wrote summaries, reports and other correspondence regarding community outreach efforts. Collected HIV risk assessment data and entered findings in a centralized database. Designed client satisfaction surveys, preserving the confidentiality of participants and program information. Coordinated work groups and outreach activities. Assumed responsibility for the agency in the absence of the director. Documented and investigated complaints and potentially fraudulent claims. Educated community members about environmentally-related health issues. Assessed and responded to individual and community health education needs. WIC/Medical Clerk 06/1998 to 11/1998 Company Name – City , State Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Education MBA : Business Administration Current Bellevue University - City , State Master of Arts : Management 6 2001 Bellevue University - City , State Management Bachelor of Science : Early Childhood 12 1994 North Carolina A&T State University - City , State Early Childhood Certifications Skills Accounts Payable, Budgeting, Business Management, Customer Service, finance, Microsoft Access, Excel, Power Point, Microsoft Word, Office Manager, Quick Book, Recruitment, Strategic planning, Typing (45wpm Additional Information NC SNAP Certified

AGRICULTURE

FOUNDER/STRATEGIC ACCOUNT DIRECTOR Links www.hyvemyanmar.com Professional Summary To utilize my expertise and international experience as an Entrepreneur, Strategic PR & Digital Marketing Professional, and Creative Thinker. A dynamic professional with over 10 years of experience and a strong background playing a vital role in the development, management, growth, and retention of key accounts and clients. Service-oriented leader dedicated to fueling revenues, enhancing client's experience, and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full project lifecycles with a focus on high-quality deliverables. Skills Management and Operational Leadership Critical Thinking and Problem Solving Networking, Business Development, and Stakeholder Relations Detail-Oriented and Results-Driven Creative Thinker and Effective Writer Strategy Development & Strategic Planning High-impact Proposal Presentation Key Account Management Project Management Research, Data Analytics, and Reports Social Media Strategy and Content Creative Mind with Love for Visual Design Articulate Planning an Effective Communication Don't Take No For An Answer Work History Founder/Strategic Account Director 08/2016 to 10/2020 Company Name – City , State , myanmar Responsible for the overall Operation and Management of the Agency specializing in Integrated Public Relations, Strategic Communications, and Digital Marketing Services. Developing overall strategy, conducting market and competitor analysis, coordination with clients and media - overall media strategy and execution guidelines for high-level projects - consultation on corporate strategy development - networking and business development - media and government relations and overseeing creative projects. Built and strengthened industry partnerships to improve product placements, amplify coverage, and maximize the effectiveness of marketing strategies. Determined target demographics and devised strategic marketing initiatives to reach target audiences. Led and managed talented teams of PR Professionals, Content Writers, Digital Marketers, Visual Designers, etc., to plan and implement project tasks meeting timelines and exceeding expectations. Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies. Visit www.hyvemyanmar.com see full Agency Profile and Project Portfolio. Editor-At-Large 06/2014 to 12/2016 Company Name – City , State , Myanmar Was responsible for - Testing and evaluation of products ranging from Automotive to Computers. Attending Shows & Fairs, Media Events, Press Conferences, Product Launches, etc., - Preparing, editing, and proof-reading the news, articles, photos, videos, and product Reviews - collaborated with visual designers to develop and implement visual elements for the Print Magazine and Website - Coordinate within Management Team for strategic planning of the Magazine. Assigned stories, led content development meetings, and reviewed completed stories to guide the execution of concepts and tone. Devised attention-grabbing headlines and summaries for each article, determining the readiness of written pieces, made changes, and approve final versions for publication. Worked with graphic artists, post-production team members, and other specialists to produce captivating and successful content. Developed and optimized online and print strategies to maximize coverage, advertiser funding, and subscriptions. Establishing & maintaining business relationships with Partners such as Mercedes-Benz, Ford, Land Rover, Samsung, HTC, Asus as well as clients for advertising purposes and customers. Helped launched Myanmar's First & Only, International Standard, Hands-on Reviews based Magazine. Established a reputation as one of the most reliable Product Reviewers in Myanmar. Procurement Assistant 04/2010 to 12/2013 Company Name – City , State Provides procurement, logistical, and administrative support to the HQ supply team in the acquisition of a wide variety of goods and services. Reviews, records, and prioritizes purchasing requests and obtains additional information as required; determines the availability of vendors and funding sources; monitors status of existing requisitions, maintain contact with suppliers to ensure timely delivery of goods and services. Produces tender documents such as Request for Quotation (RFQ) and more complex ones such as Request for Proposal (RFP) and Invitation to Bid (ITB) based on the nature of requirements and cost of procurement involved; Collaborate and coordinate with all parties involved to ensure the tender documents reflect client's requirements and adhere to all rules and regulations. Prepares abstracts of offers and compile data contained in quotations and bids to determine which supplier can deliver the required goods/services at the best terms and lowest cost possible as per Financial Rules and Regulations and Procurement Guidelines. Finalizes Purchase Orders for approval, assists relevant Procurement Officers in supplier selection, negotiations, and preparation of Contracts on more complex, higher-value purchasing operations; while coordinating with all concerned parties and ensuring appropriate follow-up action. Maintains relevant internal databases and files; keeps track of any contractual agreements, systems contracts, etc. Researches retrieve and present information from a variety of internal and external sources on sources of supply, vendors by commodity, as well as obtaining specifications for new products and market research. Effectively and timely liaises with all concerned parties, including the various departments and offices, at all stages of the procurement process to ensure utmost client satisfaction. Member of HQ Supply Team which was responsible for procuring, planning, and management of various high-level events, meetings, and functions as well as UN Examinations. Portfolio of over 30 Million worth of Goods & Services procured and/or managed related Contracts. Carried out t tasks effectively and efficiently and won high praises and great satisfaction from both external vendors and internal clients and was known for professional, diligent, and dedicated customer service. Marketing Manager 09/2008 to 03/2010 Company Name – City , State Spearheaded the in-house Marketing & Business Development team collaborating and coordinating with government agencies, sub-consultants, senior management, project managers, engineers, architects in creating world-class Architectural, Engineering, Construction related Request for Proposals (RFP), Request for Qualifications (RFQ), and Expression of Interest (EOI). Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets. Built brand awareness and generated leads while managing internal and external marketing campaigns and programs. Grew new business connections by strategically networking with industry experts. Provided support for executive leaders and provided detailed reports for business strategies, while cultivating partnerships with clients. Coordinate with project managers in the selection and recommendation of appropriate projects and personnel to be included in the proposal, according to the Request for Proposal (RFP) as well as preparing Cost Estimates and Project Schedules. Help prepared comprehensive technical write-ups for proposals. Proofread and edit technical proposal text written by a project manager and engineers for proper grammar, spelling, comprehension, and style. Also proofread and edit existing project summaries and resumes of project personnel, and other supporting materials. Designed and implemented an "RFP Database" of knowledge and responses to streamline the RFP workflow and business process. Actively participate in the improvement of the look and feel of EWF's proposal design. Track, measure, and analyze the win/loss rates of RFP/RFI response sales. Maintain and own vendor relationships, budget, and performance management. Have won projects worth over $ 8 Million in total - Established an automated RFP management and coordination system for convenience and accuracy in developing proposals. Transformed corporate website and social media platforms to better engage customers and promote sales, designed a comprehensive qualifications package and marketing materials for an extensive marketing campaign during the firm's transition period Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach. Education Professional Certificate : Social Media 10/2020 Coursera + Facebook - City Professional Certificate : Public Relations And Organizational Communication 01/2017 National University Of Singapore - City No Degree : Ethics in Procurement United Nations Training - City Professional Certificate : Project Management 05/2009 New Jersey Institute Of Technology - City Bachelor of Science : Computer Science 05/2007 Salem University - City Bachelor of Arts : Law 2004 University Of Distance Education - City

PUBLIC-RELATIONS

MEDIA SERVICES COORDINATOR Summary Life-long San Antonio resident, dedicated and technically skilled professional with a diverse background, strong people skills, team player, highly organized, excellent collaboration and communication skills, ability to multi-task and adapt well to change. Excellent in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Highlights Proficient in Microsoft Office applications, Quick Books Pro, Google Tools/Apps for Education, Type 70 WPM, 10-Key by touch with accuracy, HTML5, CSS, Basic PHP, Adobe Creative Cloud, Techsmith Relay, Camtasia, Snag-it, Web Research skills, Web 2.0 tools, Video-Web conference skills, Mass deployment and configuration of iOS device skills, Clear understanding of Project cost, Excellent Customer Service skills, Strong Analytical, Collaboration, Communication, Written, Organizational, and Multi-tasking skills. Accomplishments Led the development of inventory control metric system. Decreased the number of issues in an electronic classroom by developing metric system of technology issues. Experience Media Services Coordinator 01/2009 to Current Company Name City , State Responsible for all accounting and financial functions, AP, AR, PR, GL/bank reconciliations and month-end closing, prepare financial reports, track travel, purchase departmental supplies, upkeep of office equipment * Assists Director in budget planning based on asset tracking and depreciation of capital equipment * Responsible for the tracking of a number of expense accounts for construction projects, supply and expenses, grants and one time initiative budgets * Responsible for reviewing and processing contractor draws in a timely manner ensuring all services and supplies have been rendered * Purchaser for all AV classroom technology equipment * Monitor and troubleshoot AV technology classroom issues at a tier II level, dispatch technicians as needed * Responsible for the upkeep of helpdesk ticketing systems * Assist the Director and Audio Visual Classroom Technology Design/Project Manager in various special projects as well as provide technical support for video conferences, webinars and various other multi-media services * Assist in the management of technology in newly designed and commissioned classrooms; deploying tablet touch controls and similar multi-media equipment * Serve as the Lynda.com Campus Administrator, prepares monthly statistical reports for VP, CITO and Director * Coordinate all AV equipment delivery set ups for TU community events and visiting group events * Responsible for hiring and managing the evening supervisor as well as student workers, process payroll in a timely manner, approve vacation / sick leave, coordinate staff schedules and training * Lead social media journalist for the CLT; coordinate departmental tours, new student / faculty orientations * Responsible for the upkeep of AV inventory, demonstration of AV equipment for checkout, upkeep of 3D printer, provide technical training and support for the 3D printer Credit Manager / Billing Coordinator 01/2006 to 01/2009 Company Name City , State Responsible for accounts receivables and month end closing duties * Responsible for all Group Billing of accounts generating over 300K in revenue / Customized Invoicing * Responsible for all Credit card transactions and handling disputes * Responsible for all aspects of direct billing, credit references, and collections and other city ledger accounts * Conduct monthly credit committee meetings, prepare monthly write-off report * Assist Controller and Assistant Controller in developing, implementing financial/office policies * Work closely with Sales, Catering Managers to ensure all client billing requests are met * Responsible for implementing / managing new technology and trouble shoot common accounting issues Developer 01/1998 to 01/2006 Company Name City , State Office Manager / Leasing Manager * Office Manager and Leasing Manager for Property Management Firm * Responsible for all accounting and financial functions, AP, AR, PR, GL/bank reconciliations and month-end closing * Assistant Project Manager for construction of newly developed properties, monitor jobsite procured material and receiving and warehousing functions ensuring materials are purchased in accordance with project technical specifications * Manage subcontractor administration, review and execute contractor draws and change orders * Oversee the administrative systems/operations of the office, including interviewing, hiring and managing staff, implementing / managing new technology * Prepare and review of all trusts, power of attorneys, leases, title commitments, and other miscellaneous mortgage loan and real estate legal documents * Monitor and maintain all employee personnel files, including payroll * Maintain good customer relationship with tenants, coordinated property tours of commercial and residential properties. First point of contact to handle tenant inquires and complaints * Responsible for rent rolls, pay or vacate notices, lease renewals, rent increase notices, market rate analysis * Heavy calendar scheduling, events and meeting coordination, and travel arrangements for owner Education Associate of Applied Science : Digital Media Northwest Vista College 2012-Present Northwest Vista College | Associate of Applied Science, Concentration in Digital Media Presentations International Programs Presentation - to assist international students with various skills such as payroll deposits, obtaining Social Security card, obtaining campus employment, etc. Skills Accounting, Reconciliations, Closing Procedures, AP, AR, Bank Reconciliations, GL, Payroll, Project Manager, Public Relations, Property Management, Scheduling, Travel Arrangements, Budget, Correspondence, Billing, Credit, Credit Card Reconciliations, , Change Orders, Interviewing, Leasing, Office Manager, Helpdesk ticketing system and reporting, Inventory, Process Payroll, Purchaser, Technical Support, Training, Customer Service, Excellent Customer Service Skills, Highly Organized, Microsoft Office, Ms Office, Quick Books Pro, Receptionist, Team Player, Typing, Very Organized

DIGITAL-MEDIA

INSTRUCTIONAL DESIGNER Summary Dedicated, efficient, and versatile professional credited with combining project management and data analysis, and grant writing expertise to lead companies toward improved collaboration, organization, and productivity. Proven track record of developing and implementing record-keeping and organizational systems that streamline operations. Demonstrated ability to create and foster strong working relationships with colleagues and clients. Strong communicator, with particular expertise in grant writing, new program implementation, and deadline adherence. Highlights Course Design  Project Management Verbal & Written Communication Payroll & Budget Management Data Collection and Reporting Grant Writing Hiring/On-Boarding & New Hire Orientation Event planning Cross-Functional Collaboration New Process Implementation Deadline Adherence Experience Company Name City , State Instructional Designer 11/2016 to Current Assist faculty in designing online, hybrid, and face-to-face courses. Assist faculty in identifying, testing, and implementing innovative and new technologies. Assist faculty in designing appropriate assessments mapped to course, program, or institutional objectives. Assist faculty in in ensuring compliance with copyright, intellectual property, and accessibility. Provide one-on-one faculty training and guidance on use of in-class and online technologies. Attended workshops on learning goals, classroom management, student motivation and engaging learning activities. Developed partnerships with industry and secondary education institutions. Contributed to ongoing staff training sessions. Company Name City , State Grants and Contracts Coordinator 01/2007 to 01/2012 Associate recruited to manage students' financial accounts. Reconciled new institutional loans and advances with financial aid, processed deferment and forbearance requests, verified new loans and advances for each term, uploaded borrower information to campus partners, and posted various transactions to appropriate software. Facilitator in building successful partnerships with local community, industry and statewide organizations to assess skill and training requirements to fulfill community needs. Coordinated the planning and preparation of grant proposals to include gathering required data and writing proposal. Provided vision, direction and overall implementation of the grant to align with approved grant award. Created and distributed all reporting to grant authority. Coordinated additional continuing education programs as needed. Company Name City , State Marrow Donor Program Coordinator 01/2005 to 01/2006 Performed all duties of the Marrow Donor Program related to promotion, fundraising, recruitment, retention, search and management of donors. Coordinated large annual fundraising event, the Miracle Match Marathon with Waco Firefighters. Escort for donor and courier for stem cell donation. Company Name City , State Clinical Research Coordinator 01/1998 to 01/2005 Coordinated and implemented two large cancer prevention trials and various treatment trials. Marketing, screening/recruitment of participants for the trial, Data collection and Reporting. Creation of short articles for area publications. Innovatively created and tracked research studies using Excel, easing the task of completing daily status reports. Company Name City , State Clinical Research Associate 01/1995 to 01/1998 Reviewed Research Protocol Institutional Review Board and Institutional Research Committee submissions assuring all guidelines were met prior to review by the board members. Prepared agenda and minutes for Institutional Review Board Institutional Research Committee meetings. Education Masters of Education : Instructional Design 2016 Western Governor's University , City , State , USA Bachelor of Science : Health Sciences 2001 Texas A&M University Corpus Christi , City , State Health Sciences Associates of Applied Science : Medical Office Information Systems 1995 Temple College , City , State Medical Office Information Systems Professional Affiliations Society of Certified Clinical Research Professional (SoCRA) 1998-2008 Big "T" Toastmasters, Vice-President of Public Relations 2012 Red Carpet Ambassador 2011/12 American Business Woman's Association, 2015- present Awarded Stephen Bufton Memorial Educational Fund (SBMEF) grant 2015 Publications INVITED TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Fall 2015). Invited Presentations. "Transition to Online Teaching and Learning." Texas Rural Education Association Fall Leadership Conference Series. Texas & New Mexico. RECENT MENTORING, TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Dec. 2014). Presentation. "Making the Journey Together: Mentoring, Women's Issues, & eLearning." U.S. Distance Learning Association - International Forum of Women in E-Learning. San Antonio. L. Bunkowski and S. Scott. (April 2014). Presentation. "Staying Afloat: Achieving Learning Objectives without Drowning in Deliverables." Texas Distance Learning Association Conference. Corpus Christi. Skills administrative, administrative support, Budget Management, budgets, cancer, Data Collection, direction, Event planning, finance, financial, Functional, fundraising, Grant Writing, grant proposals, Hiring, inventory, Marketing, meetings, Excel, Office, Multi-Tasking, organizational, Payroll, Project Management, promotion, proposal, publications, purchasing, quality, record-keeping, recruitment, reporting, Research, vision, Written Communication, articles

DESIGNER

COLOUR ANALYST Summary Creative , detailed, passionate and technical results driven Senior Color Analyst who excels in a fast paced fashion manufacturing and retail environment, leading product development and revenue growth. Design and color fashion forward, everyday-wearable apparel, swim and active wear that exceed sales goals. Innovative and resolute thinker, color expert who builds strong relationships with cross-functional product design, art design, merchandising, sourcing and manufacturing teams. AREA OF EXPERTISE: *Creative and Color analyst for everyday wearable apparel, swim, performance active wear and multi-fabric dyed to match garments. *Trend analysis and forecast, seasonal color palette creation, denim/woven shade band expertise, color/dyestuff execution and limitation expertise, trim knowledge and development. Highlights Color iQc, PLM, Microsoft office (Word, Excel, PowerPoint and Outlook) and Lotus Notes. Affluent in Adobe Illustrator and Photoshop. Microsoft Office, Outlook, PowerPoint, Excel & Word Affluent knowledge of Adobe Illustrator Accomplishments Providing sole responsibility to Athleta a $565 million brand for all color issues, evaluations, color recommendations for fabrics and create seasonal color palettes across all aspects of the brand (Divisions, Categories, Prints and different fabrics) Implemented in-store light source (U3500) to primary light source during Athleta color evaluation process and procedures. Experience 08/2002 to 01/2006 Colour Analyst Company Name － City , State Office Choosing the seasonal color palette pantone # (PMS) for design and graphic purposes. Visual Evaluation of seasonal Color Lab Dip/Bulk Submissions. Communicating evaluation results with off-shore/domestic Vendors. Colour Technician & Label /Trims Management Visual Evaluation of seasonal Color Lab Dip/Bulk Submissions Organizing and choosing the seasonal color palette pantone #(PMS) for design and graphic purposes. Communicating and providing technical assistance to off-shore & domestic vendors. Managing all color processes and requirements. Developing new labels, crests & hangtags for the design team. 08/2008 to 06/2015 Senior Color Analyst Company Name － City , State Athleta is a $565 Million brand. Providing sole responsibility for all color issues, evaluations, color recommendations for fabrics and create seasonal color palettes across all aspects of the brand (Divisions, Categories, Prints and different fabrics) Evaluation of seasonal color submissions using instrumental color measurement and visual evaluation. Provide basic color training to all on-boarding vendors/mills. Provide Color vision testing and basic color training to all production employees for the Athleta Brand. Managing and provide color training, support and leadership to my direct report. Provide Fabric Dye stuff limitations and color recommendations to the Production and Merchandising teams. Assist in seasonal color trend research and seasonal color palette creation. Assist production teams in determining shade band approvals for garment shipments. Provide technical assistance to vendors/mills for color re-formulation and further color matching accuracy by consulting with dye stuff experts. Distribution of the non-certified color standards (physical and electronic color standards) to the vendors/mills. Working closely with our certified color service providers (Archroma, CSI & Pantone) to achieve custom color standard development, fabric & dye limitation direction, organization and vendor/mill/supplier distribution. Find best pantone #(PMS) cross matches for screen prints for seasonal color standards for graphic printing vendors/mills. Find best YKK & IDEAL zipper tape matches for Designers, GIS Production teams and vendors/mills. Matching Coats & AE sewing threads for all seasonal color standards. Discuss with Global Color teams and manage all new initiatives and processes for Gap Inc. Color Standard Operating Manual. Monthly maintenance of color equipment, conditioning unit and UV Calibration programs. Maintain organization of the previous and current seasonal Color standard inventory. Data entry used for seasonal color reference and records. 08/2008 to 09/2012 Sr. Color Analyst Company Name － City , State Evaluation of seasonal colors for Old Navy, Gap, Gap Outlet, Banana Republic and Banana Republic Factory Store using instrumental color measurement and visual evaluation. Provide basic color training to all on-boarding vendors/mills. Provide Color vision testing and basic color training to all production employees at GIS Americas. Provide Global Color & Sr. Product Integrity teams with quarterly global color metric reports. Assist GAP & Banana Republic Denim production teams in determining shade band approvals for garment shipments. Provide technical assistance to vendors/mills for color re-formulation and further color matching accuracy by consulting with dye stuff experts. Find best pantone #(PMS) cross matches for screen prints for GAP and Banana Republic brand seasonal color standards for graphic printing vendors/mills. Gather GAP and Banana Republic brand and outlet color standard requests by providing the physical and electronic color standards to distribute to the vendors/mills. Cross matching Coats & AE sewing threads for all brands (GAP, Banana Republic and Old Navy) Discuss with Global Color teams and manage all new initiatives and processes for Gap Inc. Color Standard Operating Manual. Assist Quality Assurance in their "In-Store" color quality by confirming approved dye lots and determining if shaded garments are acceptable within GAP Inc. tolerances. Monthly maintance of color equipment, conditioning unit and UV Calibration programs. Maintain organization of the previous seasonal Color standard inventory. Data entry used for Global Metrics. 01/2006 to 07/2008 Womens Apparel Color Analyst Company Name － City , State Evaluation of seasonal colours for all Sears brands (Nevada, Jessica, Jessica Sport, Tradition, Together, Attitude, La Redoute and Somewhere) using instrumental color measurement and visual evaluation. Creating Labels/Hang tags & Logos documents for internal distribution. Communicating with Colour standard Supplier-Archroma (Div. of Clariant) and Pantone. Data entry used for Quarterly Metrics. Education May 2001 Certificate as Fashion Co-ordination & Stylist 2002 -2004 Richard Robinson Academy of Fashion Design : Fashion Ryerson University － City , State , Canada May 2000 Diploma : Fashion Designer Richard Robinson-Academy of Fashion Design － City , State , Canada Fashion Designer Certifications Project Management Courses -ECornell (affliated with Cornell University) -Jan.2011 Time Management Course- ECornell (affliated with Cornell University) Skills Adobe Illustrator, Photoshop, basic, Calibration, Color, consulting, Data entry, direction, Fashion, GIS, graphic, inventory, Leadership, Logos, Lotus Notes, Managing, Merchandising, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, mill, Navy, Organizing, PLM, processes, Project Management, quality, Quality Assurance, research, technical assistance, Technician, threads, Time Management, trend, UV, vision

APPAREL

CONSTRUCTION MATERIALS FIELD REPRESENTATIVE Summary Result-oriented, high-energy, hands-on professional. Highly motivated, creative, organized and versatile person, with over twelve years' experience within the Construction Materials Inspection and Testing industry. I possess the ability to solve complex problems in a fast-paced environment, by using critical thinking and assertiveness. I have proven ability to self-direct, complete projects with limited supervision and grasp new concepts and ideas effectively. I am talented in team building, seeing opportunities, strategic planning and leadership development for effective strategy execution. I am logical and purposeful in my approach to creating and delivering value. My personality is very even keeled, which provides me the ability to acclimate to any environment. I will prove to be an asset to your company. I can assure you that my work experience and initiative will help me achieve all goals expected of me. SPECIALITIES: Strong leadership, excellent communication skills (verbal, written, media), competent, excellent presentation, service-oriented, active listener, social perceptiveness, critical thinker, strong team player, detail-oriented, goal-oriented, motivated, dutiful respect for compliance in all regulatory organizations. Accomplishments Asphalt Paving Technician, Level 1: Florida Department of Transportation (May 2005) -Earthwork Construction Inspection: Florida Department of Transportation (September 2005) - Asphalt Paving Technician, Level1B: Texas Department of Transportation (October 2008) - Soils &Flexible Base Technician, S102B: Texas Department of Transportation (October 2007). Experience 01/2007 to Current Construction Materials Field Representative Company Name － City , State Performs field investigations, engineering analyses, construction monitoring Performs core sampling and soil analysis on surveying projects Performs field and laboratory testing on construction materials Performs Post-Tension Stressing Observations and Inspections on Post-Tensioned Slabs Performs testing in the Field and Laboratory for sampling and inspection of Construction Materials to determine conformance with specifications. Assists with the maintenance of laboratory and field equipment and arranges for procurement of new equipment as needed. Assists with the calibration of Field Equipment as needed Reviews architectural, civil, structural drawings and specifications for code specifications and structural integrity Performs Fire Stop Systems, Fire Proofing Systems and Fire Rating Inspections Reviews project plans and specifications to prepare and coordinate testing scope for various projects including, University of Texas System, City of Austin, Leander ISD, Austin-Bergstrom Airport Aviation Authority, Texas Facilities Commission & Travis County Government. 01/2005 to 01/2006 Construction Materials Field Representative Company Name － City , State Performed compaction testing of placed fill, and asphalt. Sampled soil, aggregate, concrete, grout, and hot-mixed asphalt. Performed various testing of soils, asphalt, and concrete, including triaxial shear, permeability, soil cement mix designs, and asphalt mix designs Observed and oversaw asphalt coring, and oversized fill placement. Inspected post-tension cables for slab-on-grade, epoxy bolts, and rebar for masonry. Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, swell, hydrometer, consolidation, moisture/density, PH, resistivity, sand equivalent, rice, Marshall Unit weight, oil content, and compressive strength of concrete and grout. Attended and participated in professional association meetings and functions. 01/2003 to 01/2005 Construction Materials Field Representative F Construction Materials Field Representative Company Name － City , State Performed compaction testing of placed fill, sampled concrete and sampled hot-mixed asphalt Performed compaction tests on asphalt to determine roll patterns, asphalt coring, sampled aggregates for asphalt mix design Performed Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, sand calibration, rice and Marshall unit weight Performed field evaluation of project sites for geotechnical evaluations including logging boring/test pit/rock core explorations, soil classification and sampling and percolation testing Coordinated utilities locate and traffic control when needed and preparing site descriptions for geotechnical evaluation reports Performed Reinforcing Steel Inspections on various types of structures. Education and Training July 2008 Bachelor Of Science : Construction Management Belford University Construction Management July 1984 Ordinary Level University of London Skills cables, calibration, inspection, Laboratory testing, logging, masonry, procurement, Proofing

CONSTRUCTION

STAFF ACCOUNTANT Summary Professional accountant with an outstanding work ethic and integrity seeking to make a valuable contribution utilizing strong analytical, organizational, communication, and computer skills. Summa Cum Laude graduate with BBA in Accounting *Eight years of accounting experience *Three years of public accounting experience in governmental auditing *Five years of private industry accounting and tax experience *Experience utilizing Microsoft Office, Microsoft Dynamics AX, CaseWare, Ohio Auditor of State GAAP Reporting System, OneSource, SBT, SysPro, and Crystal Reports *Ohio Notary Public (Commission expires February 15, 2021) Skills Analytical reasoning Compliance testing knowledge Effective time management Public and private accounting Strong organizational skills General ledger accounting Superior research skills Flexible team player Experience Staff Accountant January 2016 to Current Company Name － City , State Responsible for managing collections from customers by evaluating payment plans, payment history and, if need be, contacting a company's collections department to receive payment. Overseeing customer accounts and maintaining working relationships between a company and its clients are essential tasks for an accounts receivable clerk. generate weekly financial reports to track all accounts receivable. This includes totaling all revenue and unpaid receivables and constantly keeping financial records up to date. assist with month-end closing. generate and send out invoices. review AR aging to ensure compliance. investigate and resolve customer queries. Communicate with clients about billing discrepancies and questions. Initiate collections on past-due accounts. Assist with sales and use tax audits and correspondence. Senior Accountant January 2016 to January 2016 Company Name － City , State Responsible for the preparation of financial statements in accordance with either generally accepted accounting principles (GAAP) or on a cash basis for governmental entities. Prepared asset, liability, and capital account entries by compiling and analyzing account information. Reconciled financial discrepancies by collecting and evaluating account information. Maintained accounting controls by preparing and recommending policies and procedures. Developed familiarity with working papers, report formats, and accounting systems of the client. Preserved good working relationships with clients. Assisted on audits as needed. Tax Analyst January 2012 to January 2015 Company Name － City , State Responsible for preparing sales and use tax returns as well as other tax-related filings including, but not limited to, business licenses, annual reports, and business registrations. Analysis, formatting, and reporting of sales tax for multiple states for main company and subsidiaries. Research various technical tax issues. Assist with sales and use tax audits and correspondence. Personal property taxes and annual returns for multiple states. Analysis and preparation of local income tax returns utilizing OneSource tax software. Registration and dissolution of entities with Secretaries of State for income and sales tax purposes. Manage and complete other projects as needed. Staff Accountant II January 2009 to January 2011 Company Name － City , State Responsible for analysis of financial information and preparation of financial reports to determine and maintain records of assets, liabilities, profits and losses, tax liabilities, and other financial activities. Responsible for monthly and year-end closing. Preparation of financial statements. Management of fixed assets. Analysis and reporting of sales tax for multiple states for main company and subsidiaries. Conduct weekly cash projections for main company and subsidiaries. Assist with accounts payable as needed. Manage and complete other projects as needed. Staff Auditor II January 2006 to January 2009 Company Name － City , State Responsible for assisting manager level auditor and performing audits of public offices (e.g., school districts, villages, municipalities) by gathering information and documentation necessary for the execution of audit procedures. Performed substantive tests of specific accounts and records. Prepared documentation of internal accounting and administrative control systems. Performed tests of controls and tests of compliance with laws and regulations applicable to the client. Prepared necessary working papers and schedules. Developed familiarity with audit methodology, the audit process, audit programs, working papers, report formats, and accounting systems of the client. Maintained good working relationships with clients. Provided training and guidance to new staff auditors. Education and Training Bachelor of Business Administration : Accounting Kent State University － City , State Accounting Graduated Summa Cum Laude 3.84 Yearly continuing professional education courses Activities and Honors Ohio Society of CPAs *Beta Alpha Psi *Golden Key International Honour Society *Beta Gamma Sigma Skills accounting, accounting systems, accounts payable, accounts receivable, administrative, AR, billing, closing, client, clients, documentation, financial, financial reports, preparation of financial reports, Preparation of financial statements, fixed assets, managing, month-end closing, policies, maintain records, reporting, Research, sales, tax, taxes, tax returns, annual reports, year-end

ACCOUNTANT

CORPORATE ACCOUNTANT Summary Strategic and analytical finance professional with 23 + years of success in financial reporting, analysis and project management. Highly motivated professional who thrives in high-pressure environments. Excellent financial reporting, budget forecasting, management and team-building skills. Accomplished and results-oriented  in each business endeavor with consistently meeting deadlines and increased company revenue. Highly skilled at increasing productivity through detailed cost analysis. Highlights Superior time management Financial modeling Financial reporting expert Variance analysis Accomplishments Increased cost-effectiveness by 28 % through compliance enforcement and implementation of a new quality control system. Led the development of multiple financial reporting methods to measure productivity and efficiency. Increased efficiency of discrepancy investigations by designing a more accurate cash-forecasting system. Experience Corporate Accountant May 2015 to March 2016 Company Name - City , State Relocated to corporate offices and continued to handle all financial aspects of Biologics Development Services, along with 7 additional entities that were start up companies. VP of Finance/Operations September 2013 to Current Company Name - City , State Responsible for the site management of the BDS facility (laboratory, storage, archive, server room, office areas etc.), equipment, utilities, supplies, security, general maintenance, and human resources. Controller of financial operations (accounting, payroll, purchasing, financial forecasts, etc.). Also Watson LIMS Administrator and back-up Archivist and back-up Document Coordinator. Controller/Office Manager September 2012 to Current Company Name - City , State Responsible for all financial aspects, which includes reporting directly to the CEO. Assisting in the implementation of entire office: including working with general contractors on modifications/completion of build-out, purchasing/installation of equipment for lab and office furniture. Setup and implementation of procedures for all processes in the facility. Initiated finding qualified vendors for all services, including installation of physical onsite server and backup system. Responsible for: Cash flow, accounting, payroll, human resources, purchasing, inventory, cost analysis, administrator/IT services, and facilitating new software programs and all general office services. IT Administrator September 2012 to May 2015 Company Name - City , State Responsible for the oversight, management, security, availability and operations of the IT infrastructure, network applications and software systems at BDS. Assistant Controller February 2009 to January 2013 Company Name - City , State Assistant Controller in completion & review of over 30 entities. Managed a staff of 9 accounting employees and over 200 offsite employees in HR, Payroll, Skyline system training, integrated a system wide remote banking process, set up procedures to minimize labor costs. Managed office services, IT Services to include backup systems and troubleshooting errors. Assisted in providing documentation and schedules for external auditors for year-end review, refinancing of multiple entities, consolidated financial reporting for cash flow purposes, completed programing for automation of escalations for 5 mobile home parks, procedural setup of flow processes to maximize productivity of employees, consolidated financial statements for corporate entities, prepared monthly financial forecasts; annual budgeting; Integrated with tenants on billing issues, which included: reconciliations, collections, deposits and monitored A/R receivables system wide. Reported financial information to partners the end of the month. Property Accountant August 2001 to August 2008 Company Name - City , State Assisted GM in monthly financial forecasts; annual budgeting; Integrated with tenants on billing issues, which included: reconciliations, collections of checks, deposits and making sure all tenants accounts were at zero by the end of the month. Billings included 3M + monthly with the responsibility of 213+ tenants. The billings included permanent and specialty leasing tenants; which included: reviewing all leases, abstracting and ensuring all charges were correct; as well as making sure all increases are set up correctly per year. Responsibility of overseeing the A/P function, including proper GL coding and input of ail invoices; assisting with all department heads on any aspect of the accounting function as it pertained to their department. Running and review monthly reports: Income statements, Sales & Use tax, Petty cash reconciliations, Sales Reports, Gift Card reconciliations (Daily and Monthly), ADA Reports. Completing any and all; bad debt reserves, write-offs, reversals, and additional billings. Completing Annual Reconciliations of Real Estate Tax, Recharge increases. Common Area Maintenance, Central Plant, and Promotional Charges. Dealing with Collection companies, and Attorneys with any AR tenants that fall into bankruptcy, and any tenant over 90 days old. Assisted auditors with all internal and external annual audits, and implemented new accounting software program. Controller/Accounting Manager January 1994 to August 2002 Company Name - City , State Full Responsibility and managing all functions of 5 separate companies over my tenure. A/P, A/R, Collections, Time and Billing, Order entry, G/L, Financial Statements, Sales Commissions, Month end reports, closings of all modules. Processed credit cards via computerized software program, Reconcile Merchant and American express statements. Perform Bank Reconciliation's and work directly with auditors at year-end. Implemented procedural changes to control costs, with payroll and job cost system. Charge Accountant August 1993 to January 1994 Company Name - City , State Full Responsibility for A/P, A/R, Inventory, Cost Accounting, Purchasing, Assisted with all Sales Proposals, generating and reconciling all month end reports. Production Manager/Accounting Supervisor May 1988 to August 1993 Company Name - City , State Full Responsibility for managing entire manufacturing/production control departments (totaling 31 employees). Duties included but were not limited to the following: scheduling production flow, shipments, employee work schedules, overtime, and vacations; managed purchasing; primary customers interface on product status; customers included: Raytheon, Honeywell; chaired daily production meetings. Reported to the V.P. of Finance, responsible for all General Accounting and contract duties and supervised a staff of five people. Duties included but not limited to the following; financial statement preparation, management reports, ADP Payroll processing for 2 separate companies, assisted with Cost Accounting, G/L, A/P, A/R, Inventory Control, Order entry, Billing, Customer P.O. Administration and controlled Sales Commissions. ware, ADA, ADP payroll, A/P, AR, automation, back-up, backup, Bank Reconciliation, banking, Billing, Billings, budgeting, Cash flow, Controller, Cost Accounting, cost analysis, credit, documentation, Finance, financial, financial forecasts, financial operations, financial reporting, financial statement preparation, Financial Statements, general office, GL, human resources, HR, Inventory, Inventory control, LIMS, managing, meetings, office, network, Order entry, Payroll, processes, coding, Proposals, Purchasing, express, Real Estate, reconciling, reporting, Sales, Sales Reports, scheduling, Tax, troubleshooting, utilities, year-end Reported to the V.P.of Finance, responsible for all General Accounting and contract duties, and supervised a staff of five people. Duties included but were not limited to the following; financial statement preparation, management reports, ADP payroll processing for 2 separate companies, assisted with Cost Accounting, G/L, A/P, A/R, Inventory control, Order entry, Billing, Customer P.O. Administration, and controlled Sales Commissions.accounting, General Accounting, accounting software, ADA, ADP payroll, A/P, AR, automation, back-up, backup, Bank Reconciliation, banking, Billing, Billings, budgeting, Cash flow, Controller, Cost Accounting, cost analysis, credit, documentation, Finance, financial, financial forecasts, financial operations, financial reporting, financial statement preparation, Financial Statements, general office, GL, human resources, HR, Inventory, Inventory control, LIMS, managing, meetings, office, network, Order entry, Payroll, processes, coding, Proposals, Purchasing, express, Real Estate, reconciling, reporting, Sales, Sales Reports, scheduling, Tax, troubleshooting, utilities, year-end Education High School Diploma : Business Management/Accounting Zephyrhills High School - City , State

ACCOUNTANT

CONSULTANT Summary College graduate with interest in insurance claims work. Proven record of success in all endeavors. Strong work ethic and focus on the details. Excited to begin career in investigative work. Searching for an entry level position as an insurance claims adjuster. Skills Unix, SQL Server 2005, SQL Server 2008, SQL Server 2008R2, VM-Ware, ODBC, SQL, PL/SQL, Access, MS Office Suite, MS Visio, Oracle 10g, Oracle 11g, SAP Business Objects BI Suite, PeopleSoft, ADP, and cView SAP Business Objects Suite, MS Reporting Suite, MicroStrategy, MS Office Suite, Tableau Industry Software: SQL Server Studio, EmpCenter, CQCS, DNA, DNA-sme, IMC, eSoms, and cView Web Design: Internet Explorer, Netscape Navigator, Chrome, Firefox, JAVA, ASP.NET, and HTML Operating Systems: MS Windows Professional/Enterprise/XP/7/8, NT, Novell NetWare Server Environments: SQL 2008, SQL 2008R2, SQL 2012, Oracle 11g, Oracle 11g2, and RPG Metadata, SAS, PeopleSoft, ADP, Ceridian Encore, SSRS, SSAS, SSIS, ETL, Access, Excel, Teradata, Crystal Reports, ServiceNow, SharePoint, and Cyberquery Experience Consultant 07/2016 to Current Company Name City , State Top 4 Financial Institution) Create SQL queries, stored procedures, and tables to extract data Analyze data to create executive team dashboards and daily visualizations Utilize Excel pivot tables to monitor observations within the Core Finance metadata template  Analyze Core Finance and GBAM Americas feeds for manual spreadsheet remediation Support data stewards with review of various domain issues with vlookups extractions Document process improvements to enhance the data integrity Conduct data reviews to ensure the data quality and reasonability of data feeds supplied to EDM Generated trend reporting to assist with reducing the number of feed gaps Environment - Access, Excel, SharePoint, SQL Server, Metadata, Teradata, and Adaptive. Database Analyst 04/2016 to 07/2016 Company Name City , State Provided technical support and basic development for computer applications and programs Documented technical specifications to design or redesign complex projects and applications Analyzed complex computer application problems to maintain or restore functionality Led the resolution of complex issues or escalated as needed to meet established SLAs Prepared programming specifications and completed programming tasks to develop basic, and/or assist in the development of moderately complex, computer solutions Prepared program test data, tests and debugs programs using Waterfall methodologies Updated and completed documentation, procedures and user guides to ensure data quality Participated in testing and updating the business continuation plan Planned and analyzed highly complex business requirements Environment - SQL Server, Teradata, Oracle 11g, Oracle Discoverer, MicroStrategy 9.3.1, Metadata, and BMC Remedy. Senior Business Intelligence Analyst 02/2015 to 04/2016 Company Name City , State Developed and enhanced WebI reports and universes through Business Objects Provided technical support to triage database performance and reporting related issues Reviewed and interpret report SQL to determine data source and business logic Conducted report requirement gathering sessions with project business SMEs Compiled report mapping of legacy reports to aid in Change Management communication Quality Assurance tested additional objects in the universe structure to ensure data quality Created functional and technical specifications according to business requirements Conducted unit and system tests with various technical tools including SSAS Collaborate with Business SMEs to develop report testing strategy using Agile methodologies Conducted UAT with Business units and Quality leaders Performed various tasks throughout Software Development Life Cycle (SDLC) Environment - SQL Server, Oracle 11g, Business Objects WebI, Tableau 9.0.1, and ServiceNow. Reporting Analyst 10/2013 to 02/2015 Company Name City , State Reviewed and translated current state Business Object/Crystal Reports/Report Builder/MSRS Reviewed and interpreted report SQL to determine data source and business logic Conducted report requirement gathering sessions with business SMEs and focus groups Developed new or modify reports in MSRS, BIDS, and SQL Server 2008 R2 or 2012 Compiled report mapping of legacy reports to aid in Change Management communication Designed, developed, and implemented new and existing interfaces for ETL processes using SSIS Created Logical and Physical Data Models utilizing ERWIN Developed and implemented data warehouse tables and views with Metadata Created functional and technical specifications according to BRDs Created test plans to validate the adherence to business requirements using HP ALM QC Conducted Unit and System tests with various technical tools including SSAS Collaborated with Business SMEs to develop report testing strategy using Agile methodologies Conducted UAT with the eSOMS Business SMEs to ensure data integrity and quality Environment - ERWIN, eSOMS, SQL Server 2008R2, SQL Server 2012, SQL, SSAS, SSIS, SSRS, SAP BO Crystal Reports, MS Office Suite, MS Visual SourceSafe, MS Visio, and TOAD. Business Analyst 04/2012 to 09/2013 Company Name City , State Collaborated with team members and clients to gather HR/payroll report requirements Created functional and technical specifications according to BRDs Configured screen layouts, dashboards, workflows, and interfaces according to HR specifications Developed and enhanced reports using SAP Business Objects with SQL, PL/SQL, and Oracle Integrated developed HR reports into SQL and Oracle based ERP environments Analyzed query performance and optimization using SSAS and other analytical tools Documented functional specifications and procedural documentation for HR BRDs Developed and enhanced WebI reports and universes through Business Objects Provided technical support to triage database performance and reporting issues Created test plans to validate the adherence to HR business requirements using SQL Conducted Unit and System tests to ensure data integrity with various tools including SSAS Provided technical guidance and direction to peers Designed, developed, and implemented new and existing programs for ETL processes using SSIS Environment - SAP Business Objects BI, Visual Basic, SQL Server 2005, SQL Server 2008R2, SQL Server 2012, VM-Ware, ODBC, SQL, PL/SQL, SSAS, SSIS, SSRS, MS Office Suite, Oracle 10g, Oracle 11g, Oracle 11g2, JavaScript, PeopleSoft, ADP, Kronos, and ETL. Business Analyst 09/1999 to 12/2011 Company Name City , State Interrogated data for domestic and international banks and credit unions including Fifth Third Manipulated large financial datasets and utilized complex queries for data transformations Cross departmental collaboration for software development as subject matter expert (SME) Collaborated with team members and clients to gather and document project requirements Acted as liaison between clients and technical teams to aid in go-live transition Created functional and technical specifications according to BRDs Created Logical and Physical Data Models utilizing ERWIN Developed and enhanced reports using SAP Business Objects with PL/SQL, SQL, and Oracle Generated business reports including matrix, parameter reports, charts, with drill down functions Integrated developed reports into SQL and Oracle based ERP environments Designed and conducted technical knowledge transfer sessions at various client sites. Education and Training B.S. Degree : Information Management Systems Wayne State University City , State Information Management Systems A.S. Degree : Accounting Wayne County Community College MCL Distinction City , State Accounting Skills ASP.NET, Business Objects, Crystal Reports, data warehouse, DNA, JAVA, JavaScript, SharePoint, MicroStrategy 9.3.1, MicroStrategy, Oracle Discoverer, Oracle, PL/SQL, PeopleSoft, pivot tables, SAP, SAS, Software Development, spreadsheet, SQL, SQL Server, Tableau 9.0.1, Tableau, technical support, Teradata, triage, Unix, Visual Basic, Web Design

CONSULTANT