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Victoria | 9.08.2022 | Lithonia, GA | merrick_bank | 5 | Merrick Bank is a GREAT Bank. I'm so glad to be associated with Merrick Bank. I give 5 stars, for excellent service and for the credit increases. Most companies advertise services and then do not honor the services, Merrick Bank delivers on all the services promised. | null |
Jimmie | 9.08.2022 | Fresno, CA | merrick_bank | 2 | Would like a better interest rate. Always a larger credit limit. Also some of the retailers I go to, do not accept Master Card, only Visa. Especially Costco. I shop there a lot, and now I can’t use my Merrick Master Card there, because they only accept Visa. Why did you make this change? | null |
Tony | 4.08.2022 | Barrington, RI | merrick_bank | 5 | No complaints. Bills are accurate. On time. The automatic increase in credit line shows that you are appreciative of consistent on time payments. I will definitely recommend your service. Wish that interest rate could be reduced rather than increases in credit limit. | null |
Gretchen | 4.08.2022 | Macon, GA | merrick_bank | 1 | Little or no help at all. Trying for 2 weeks or more to get these charges off my card. On the phone waiting for 2hr. Took the day off because I knew it would take all day to speak with anyone. I have been a member 2013 good standing. Just don't understand. | null |
Bruce | 4.08.2022 | Lenoir, NC | merrick_bank | 1 | Was notified of possible fraud, froze account, issued new card, for 4 weeks I have been unable to speak to someone to dispute charges, transfer calls get hung up on, on hold for over an hour twice, leave messages and no one ever returns calls. | 2 |
Sally | 29.07.2022 | Marysville, WA | merrick_bank | 2 | Card doesn't work at Costco, the gas pump doesn't accept Mastercard. I always get my gas at Costco. I have to go to another gas station and the gas cost more. Costco gas stations do not take cash either. Thank you. Sally ** | null |
Efrain | 28.07.2022 | Tamarac, FL | merrick_bank | 5 | Very polite, professional! Extremely knowledgeable and patient...The person that attended to me was nice polite and courteous. They answered my questions and solved my problems with speed and accuracy. It was a pleasant experience!! I did not have to wait long for someone to assist me. I was very pleased.. | null |
Linda | 28.07.2022 | Clairton, PA | merrick_bank | 3 | I called regarding the interest I am being charged since my time with Merrick. I chose to have my call returned rather than staying on the line. That returned call never was returned. Whenever I call, I will remain on the line. I understand that the staff shortage has caused long waits, but I’ll wait. | null |
S. | 28.07.2022 | Plano, TX | merrick_bank | 1 | I have been a Merrick Bank card holder since 8/2012, and but the past two days was the last straw. I have an unauthorized charge to my card and I have been trying to dispute it for the past two days. Been on hold for a total of 2 hours in two days. Thirty minutes the first day (7/26/22), and 1 1/2 hours the second day (7/27/22). | null |
keith | 15.07.2022 | Rushville, IN | merrick_bank | 1 | I got a card over 8 months ago with Merrick saying they would double the credit line after the 8th payment. I made all 8 payments well within the timeframe, was never late, and few weeks later no credit limit raise. Tried calling them they never answer just leave you on hold, contacted social media help they want you to DM them only to call you and if you happen to miss the call then it's back to calling them back and being on hold and hold, even with the specific phone number and ext they give you on voicemail. Now they stopped responding to me at all. So yeah, look for better cards, don't go after this one to have more credit line cause it's all a lie. | null |
Victor | 13.07.2022 | Lawrenceville, GA | merrick_bank | 1 | On June 6, 2022, I attempted to make a payment to Merrick Bank of $70.00 on their website. However, their site was down. Therefore, I scheduled a payment of $70.00 to Merrick Bank using Bank of America's online bill pay service. According to Bank of America, the payment of $70.00 to Merrick Bank cleared my checking account on June 13, 2022. I sent proof of payment to Merrick Bank on July 2, 2022. Merrick Bank, however, stated that they never received payment; and thus, have suspended my account and charged me a $29.00 late fee. As a result, I believe I’m being penalized unfairly. This is the second consecutive incident in which Merrick Bank has alleged that they did not receive my payment from Bank of America. None of my other creditors have ever experienced such issues. My desired resolution is that Merrick Bank waive the late fee of $29.00. | 2 |
Jay | 16.06.2022 | Hyattsville, MD | merrick_bank | 1 | I contact this company regarding an email that I received for upgrade. When I ask him a question about my concerns this man hung up the phone. So I had to call back and the speak with supervisor. The rep had put in the system that it was a disconnection issues. That false information that employee hung up the phone because, I ask a question about the switch from Visa to Mastercard. The Rep, said, "Let me tell you something" and I ask him, "Who are you talking to with the disrespect." The the services has gone downhill with this employees in these other foreign country. English language is not clear most of the time with the broken English. If it wasn’t for customers they wouldn’t have a job but this company need to make changes and provide serious customer services training each month. Some of these Rep behavior is really obnoxious and very disrespectful. | 4 |
Ray | 25.05.2022 | Henderson, NV | merrick_bank | 2 | I will no longer be able to use at Costco, there for your Stupidity and your greedy Management to change to Master Card which I also dislike. I will do my best to discontinue use of the card till I pay it off. | 5 |
Theresa | 25.05.2022 | East Hartford, CT | merrick_bank | 1 | Did not help with trying to work with me regarding payment history, lowering interest rate until working hour become back steady. Also, I haven't used this card since January 2022, at least you should grant me 6 months grace period until my money situation become back steady. Thank you. | null |
Kevin | 25.05.2022 | Cerritos, CA | merrick_bank | 5 | I am very happy with the service that Merrick provides. And the fact that you reward your customers with benefits that really matter, based on performance and compliance. Being willing to increase the credit limit, based on being a good customer, is very helpful. | null |
Paul | 24.05.2022 | Miami, FL | merrick_bank | 5 | Easy, fast and useful. Everything has always been very personal and discreet. I feel that my personal information is very well protected. I feel very good being a client of Merrick Bank. I feel I can recommend Merrick Bank with confidence. | null |
Christina | 24.05.2022 | Franklin Township, NJ | merrick_bank | 1 | A flight was booked using a Merrick Bank card in early Jan. I had covid and could not fly per the country's regulations. Merrick could not help in refunding the money after I was not able to receive help from the airline. They denied my case although for other purchases placed on other credit cards all were refunded. I am looking towards cancelling my account as my other cards are much better. | null |
Richard | 15.05.2022 | Bakersfield, CA | merrick_bank | 4 | My one complaint is that I had it set on my computer to automatically log in which worked great for a year. My computer re-freshened and forgot the login and password. I do not remember them and have been unable to get online again due to the impossibility of getting them on the phone. It tells me to go online, but without a login or password, it tells me to call them. A perfect catch 22. | 5 |
Timothy | 14.05.2022 | Canton, TX | merrick_bank | 5 | We love our Merrick card. Merrick bank is a great company, bank to deal with. They have Easy and convenient ways to pay, we like the notifications - it has been a great experience doing business with Merrick bank card. | null |
David | 11.05.2022 | North Bergen, NJ | merrick_bank | 1 | Called MB on a Saturday to have a new card sent to me, expedited, and agreed to the $29 rush fee. Told to call back on Tuesday for tracking. Called and no tracking. Called the next day and MB confirms this was sent out yesterday, standard. MB confirmed notes in the account that the replacement was to be rushed. Agent put me on hold for a bit and came back and told me they would send it out today, expedited, and waive the fee. Great! Asked for a tracking number and put on hold, call unfortunately disconnects. | null |
Yvette | 10.05.2022 | Battletown, KY | merrick_bank | 3 | I like the credit card and had no bad experience until I decided to pay my payment earlier than the due date. I decided to pay my bill on the 1st thinking I would get it over with so I wouldn't have to worry later. Well they ended up on the following month saying that I never paid. I called and was told that because I paid on the 1st it was put on the previous month as I paid 2 times for that month. I was so livid because I was never told in any of the paperwork that you would be penalized for paying early. Which the lady I was connected to also stated how it's not my fault because they don't tell anyone. But yet I still have to pay twice the payment amount they had me pay a payment and added another at the end of the month. Which makes it 2 payments I have to pay and was not told that during the conversation on the phone. I had to find out when I looked on my statement. Lesson learned. I will not pay any of my credit card bills early again. | null |
Desiree | 7.05.2022 | Greybull, WY | merrick_bank | 5 | Great communication via email. They offer autopay which is awesome. You don’t have to request a credit limit increase as they periodically check your eligibility and give you one if you meet their standards financially. They don’t have any monthly fees unlike this First Premier card I had that would charge $6 a month even with a $0 balance. | null |
Polly | 6.05.2022 | Middletown, DE | merrick_bank | 5 | I love this credit card. They are very helpful when you have questions and up your spending limit when you are keeping your account in good standing. The extra credit comes in handy. I just moved into a new place and the extra credit came in handy. That was great. I didn’t have to ask. Thanks. | null |
Paul | 6.05.2022 | Palm City, FL | merrick_bank | 5 | I would highly recommend Merrick bank to anyone. Great company. Always there when you need them for anything. Customer service is amazing. Very helpful and knowledgeable. I definitely am a life long merrick card holder. Of all the cards I got merrick is the absolute best. One low interest. Very fair reviews of my credit and very honest. Love this company. | null |
Terri | 6.05.2022 | Philadelphia, PA | merrick_bank | 5 | I found my experience with Merrick Bank satisfying, because it has given me an opportunity to reestablish my creditworthiness among other things. Merrick Bank offered me a generous line of credit to start, a chance to maintain the ability to use the Merrick VISA credit card in a responsible manner, and all the while help me increase my overall credit scores. I was then able to rebuild my credit, showing that I was deserving of the chance, and I went on to establish a good relationship with a creditor. Thank-You Merrick Bank! Ms. Terri | 3 |
Rona | 1.05.2022 | District Heights, MD | merrick_bank | 5 | I'm happy with having the advantage of a Merrick Bank card and would recommend to a friend or other. I've never experienced any issues and like the ability to view my account online. Paperless is good, paying online is great. | null |
Linesha | 30.04.2022 | Sacramento, CA | merrick_bank | 4 | I’m enjoying the service. It was my first credit card. The APR is somewhat high but my credit score was crappy when I applied for it. Just wish the limit increases didn’t take so long or were so little. I think I’ve had 3 increases. Had the card over 3 yrs. | null |
Bobby | 29.04.2022 | Brunswick, GA | merrick_bank | 5 | Merrick Bank has been great for me. I would recommend my friends and family to them. Customer service was great. They resolved my issues and will remain loyal to Merrick Bank. Merrick Bank keeps me updated on what's happening and when it's time to review my account. | null |
Jay | 28.04.2022 | Indianapolis, IN | merrick_bank | 1 | I paid my bills on time perfectly. Never missed a payment. I got approved for other CC and accidently forgot to utilize my Merrick CC for a little while. Next then you know, my account is closed without warning for lack of use after 8 years! Called CS and they were so callous about it, just kept saying over and over, "Sorry it's in the policy." Matter fact, I actually did not get not ONE sorry from any of the customer service. Don't waste your time with Merrick, they hate on their own customers. Spiteful and jealous corporation. Total **! | 3 |
Nettiegurl | 12.04.2022 | Grand Rapids, MI | merrick_bank | 2 | Got qualified for a Visa. Received my card instantly and activated. My beef is that they sent me a separate PIN in a mailer which would not work. When I called their support to get it changed, got a very foreign speaking rep who first asked for my full account number, then my full SOC. I don't think so. Didn't trust that. I hung up. | null |
Michael | 23.03.2022 | Cassville, MO | merrick_bank | 1 | Does not follow through with offers they make to get you to open account. Their guaranteed credit line increase after 6 on time payments is scam. It doesn't happen. The so called guaranteed increase is just to sucker people in. | null |
Dina | 22.03.2022 | Rohnert Park, CA | merrick_bank | 5 | After being a single mom for years, my credit was not exactly good. Merrick Bank gave me the opportunity to gradually increase my credit worthiness with regular increases for maintaining a good payment history. The automatic reviews are convenient rather than having to submit a form to increase my credit limit. I would definitely recommend this card to a friend. | null |
Robert | 19.03.2022 | Delmar, DE | merrick_bank | 5 | I have so appreciated Merrick's "trust" in me...when I first got this card my credit wasn't the best...but Merrick trusted me...gave me a chance...and has often increased my credit limit. This means so much to me. You are a great bank...and the couple times I have called customer service they were very helpful. Thanks a million. I love you guys...Bob ** | null |
Casandra | 19.03.2022 | Lithia Springs, GA | merrick_bank | 1 | Merrick is not a company I would recommend anyone get a credit card with. They are horrible to their clients. I put a dispute in and had all the proof that merrick asked of me. The company I was disputing dispute me back. And even though merrick had all my proof they sided with the company. Capital One would have never done that. That’s why as soon as my balance is paid off, I will be closing the account. I will tell all my friends who are looking to open an account with merrick to just stick to capital one. Merrick does not value its customers. It’s all about money. | 3 |
Christopher | 14.03.2022 | Bedford, PA | merrick_bank | 1 | I was scammed on Paypal. My bank, and Capital One both reversed charges. Said not my fault. Merrick did not. Said valid charges and screwed me with almost a thousand in charges. Will be paying off and dropping this card. | null |
Leslie | 22.02.2022 | N Las Vegas, NV | merrick_bank | 5 | I consider Merrick to be a fair and awesome company and I always recommend them to my friends and family. I really appreciate them because they are very friendly, courteous and professional to do business with. Thanks very much Merrick. | null |
Roger | 13.02.2022 | Steubenville, OH | merrick_bank | 1 | After paying my balance in full my account has been restricted. It has been one week after the payment cleared my bank. I checked the available balance before trying to use the card and was embarrassed trying to make a purchase only to be declined. Customer service informed me I needed a letter from the bank stating the balance was paid. How can this happen when they see it has been paid in full. I have never been late and only one month from double my limit. Must be their way to get rid of you, but customer service also refused consumer request to close account with zero balance. | 7 |
Ann | 10.02.2022 | Davie, FL | merrick_bank | 5 | You can be assured that Merrick Bank will help you find the resources that best suit you. I have a credit card with Merrick Bank that I have never had an issue with. You can trust the services that Merrick Bank offers. | null |
Todd | 28.01.2022 | Clemson, SC | merrick_bank | 5 | I am very happy with the bank. Their app makes it very easy to keep track of spending and making payments. It's always worked. No glitches. Recommend to friends and acquaintances looking for a good bank card. | null |
Bailey | 27.01.2022 | Brooklyn, NY | merrick_bank | 1 | I have a couple issues with Merrick bank's credit card. Firstly, they have reported my credit usage at the highest point of my credit use. That is awful because I have always paid my monthly credit card bill in full well before the due date each month. I have NEVER carried over any balance whatsoever. I currently have zero balance, but my credit usage has not been updated with the credit bureaus! Because my credit lines are limited, the high credit usage on my credit report has adversely affected my credit score by -30 point over the past two months. It's making me feel sick to my stomach. | 9 |
Christine | 27.01.2022 | Chandler, AZ | merrick_bank | 3 | When I call, it is impossible to increase the credit limit or to review my interest rate. Never missed a payment that I am aware of, and always paid more than the requested/required/suggested amount. When I did finally get through to a representative, she very curtly said, "We don't increase credit limits at the request of customers." Could have said, "We don't increase credit limits until it is time for a review." Would have probably been better received. Thank you, I haven't closed my account, only paid it off. | null |
Steven | 26.01.2022 | Louisville, KY | merrick_bank | 1 | I have misplaced my card in my home. I want to cancel and get a new one but you cannot do that in the app or online like you can with literally every other reputable bank. There is not a chat feature either, so my only option is to call and wait on hold. The wait time was over 30 minutes and there was not a call back option so I hung up and still do not know where my card is. I got a new phone and do not remember my password to pay my bill. I cannot reset my password or get my username because it requires knowing the account number. I do not know the account number and do not know where the card is. The lack of customer service is appalling. | 5 |
Holly | 19.01.2022 | Cades, SC | merrick_bank | 5 | The reason I love Merrick Bank is because compared to other credit card companies, in my opinion, this bank is quietly doing the right thing. I have never had a problem that they did not handle quickly. My issues which have been few over the past 10 years was not problems with the bank and the way it operates. I honestly believe that when I never have problems with my bank it is because they are doing things the right way ALL the time, not some of the time. | 10 |
Gretchen | 19.01.2022 | Greenwood, IN | merrick_bank | 5 | 2 items ordered but never received. Charged to my account through PayPal **. Merrick Bank was great in standing behind the purchase. I did not know PayPal was involved. I thought it was going on my Merrick bank card. And there was no indication on the site that it was coming from China. I would never have ordered. Thanks for helping me with this! | 2 |
Kerian | 19.01.2022 | College Point, NY | merrick_bank | 4 | I'm fairly happy with my card. I appreciate the occasional review for limit increases and the fact that there is no annual fee. I'm not happy with my interest rate and ask that it be reassessed for a lower rate. Thank you. | null |
Michael | 20.12.2021 | St Francisville, LA | merrick_bank | 2 | After realizing that my card was missing/lost, I put a quick stop on the website. Now, I've called several times to speak with someone about a replacement and discover that my wait time is unacceptably long. I'll try again tomorrow, Monday 12/20. | 3 |
Marion | 18.12.2021 | Mount Gilead, NC | merrick_bank | 5 | They are kind, respectful, courteous and professional. They are there when you need them. They know how to give and how much to give. The payments are great, the rates are ok. I would recommend my friends. | null |
Anabelle | 18.12.2021 | Wichita, KS | merrick_bank | 5 | I am very pleased with Merrick Bank. I've never had any issues with them on anything. I appreciate the fact that you all gave me a chance to build my credit and keep on helping me with raising my credit score. Keep up the great work. Thanks and have a Merry Christmas. | null |
Demaca | 17.12.2021 | Norcross, GA | merrick_bank | 1 | I disputed a charge on the account, they ruled in favor of the merchant. Once my account gets to $785.72, I will cease paying. I can not pay for a service I did not receive. And, now my car is making noises I have never heard before. | 8 |
Colleen | 29.10.2021 | Long Beach, CA | merrick_bank | 2 | I was a customer for nearly 5 years while I was rebuilding my credit. After paying off my debts I wanted to renegotiate the terms on my card, namely the monthly fee. I realize that fee is minimal but if I don't maintain a balance on the card why would I want to pay a fee. I called to cancel and sat on the phone for 30 minutes before anyone could help me. Apparently they do not value their customers as their only option to resolve this was to cancel the card. I called one of my other cards held by Credit One and they are actively attempting to remove the annual fee and keep my a customer. I will not recommend Merrick to anyone. | 7 |
Jacolby | 28.10.2021 | Oakland, CA | merrick_bank | 4 | I’m satisfied that with the customer experience and well as the function of the app. The customer service agent are helpful and friendly. I appreciate the automatic increase in my credit line from time to time. | null |
Michael | 27.10.2021 | Louisville, KY | merrick_bank | 3 | $1495 charge about 8-10 months ago. Disputed due to not receiving what I paid for. Followed all protocols, tried to contact company several times. Never received response. Was locked out of their acct. Immediately filed dispute. I was told by Merrick you spoke with them and they said was resolved with me. Never resolved, company NEVER spoke with me. I ended up paying the charges. Horrible experience with Merrick. Now that credit score improved, will be looking to move to a different card company. | 5 |
Audrey | 22.10.2021 | Raleigh, NC | merrick_bank | 4 | I have been pleased with the customer service I received. Still waiting on the last request to readjust the interest charged of $61. You actually should have received the payoff check prior to my due date as all the other creditors received their checks. Hopefully this can be resolved before my payment is due next month on the 5th. | 3 |
Pamela | 21.10.2021 | Lockport, IL | merrick_bank | 5 | I have been with Merrick Bank for a year now and I love how easy it is to use their app. It's not just easy to navigate through my transactions and see what my balance, due dates, and pending transactions are, but it's great that I can schedule my payments prior to their due dates. Aside from those features above, I am so happy that I can check my credit score, which is really important for me to monitor and compare with other credit reporting apps and the three major bureaus. | 3 |
Betsy | 21.10.2021 | Alto, TX | merrick_bank | 5 | I have nothing but good things to say about Merrick Bank. They have treated me good and been a great source of help when I needed it. I would highly recommend them to anyone serious about having a good credit card. | null |
Deena | 13.10.2021 | Camarillo, CA | merrick_bank | 3 | I have had Merrick Bank card for several years. I always pay on time. Then one day they just cancelled my card, no warning or notice that they were going to do that. I called and no one could give me a reason why. Someone just told me that they could do that anytime. I was furious since I always paid on time. Next thing I knew they had reinstated my card and raised my credit limit which I didn't ask for. I really do not understand their logic. | 3 |
Suzette | 11.10.2021 | Lawrenceville, GA | merrick_bank | 1 | Merrick Bank has been sitting on my credit card payments for weeks - this is per my bank Chase who assured me all 7 payments in question had been indeed sent to Merrick Bank. Chase also told me that Merrick Bank did not accept them. They do NOT help the hearing impaired. The only way to contact them is the phone and/or snail mail. I cannot talk on the phone. Sent 3 letters to Merrick Bank and NO response. | 16 |
Maryann | 6.10.2021 | Grand Rapids, MN | merrick_bank | 3 | It sure would be nice if you lowered the interest rates on your cards instead of increasing the credit. Eventually when I get my card paid off I am going to cancel it due to the interest. You guys do have excellent customer service. | 2 |
Vincent | 6.10.2021 | Pittsburgh, PA | merrick_bank | 1 | Guess my payment was losted in the mail and I had contacted my bank in which gave me tracing numbers to call Merrick Bank with and the lady on the other end had not a ** clue .... She kept telling me that take 10 days for payment and I sent my payment in 9 days ago....Facts I sent payment a month ago. | 4 |
Vicki | 3.10.2021 | Waterman, IL | merrick_bank | 3 | I am a user on her account and have been paying on her account for years. I can no longer access her online account and have to pay by phone. I have called to explain this but person was rude and would not listen to my dilemma. The message I keep getting is you are blocked due to excessive attempts with incorrect information. That is just not true. I was told they would have to speak to my mom. She is 97 years old and not capable of a conversation. I would certainly appreciate some feedback on this. I have my own Merrick account and have no problems with it. Thank you in advance, Vicki L **. | 3 |
Janet | 30.09.2021 | St. Petersburg, FL | merrick_bank | 5 | Merrick is one of my top banks. I am very happy with the way we manage my account. They have been there when I needed credit and (as long as you make your payment on time) had trusted me enough to raise my credit limit. I am extremely happy with Merrick Bank! | 4 |
Regina | 29.09.2021 | Alexandria, VA | merrick_bank | 3 | There are too many steps to confirm that bill has been paid. I have made an online bill payment at least 3 other times that led to me paying a late fee. I assumed that the bill was paid only to discover that it was not. This is the only credit card that I have experienced this issue out of 5 credit cards. | 3 |
Rebekah | 29.09.2021 | New Oxford, PA | merrick_bank | 5 | I have only needed to speak with customer service one time, for something was truly was my mistake, and they graciously gave me a couple day reprieve. It was very much appreciated and definitely needed at the time. I would certainly recommend Merrick Bank to my friends and family! | 2 |
Cristi | 22.09.2021 | Fort Worth, TX | merrick_bank | 5 | Merrick being a credit building company for those who need a second chance, I cannot thank them enough! Limit increases automatically as long as you do your part. I hope this company continues to grow! | null |
Mary | 22.09.2021 | Lincoln, RI | merrick_bank | 5 | A few years ago I applied to Merrick Bank for a credit card. My credit wasn't in good standings. Merrick approved a credit card for me and it was my first one. It has helped me raise my credit score. They also increased my credit limit twice. I would recommend Merrick Bank to anyone. | null |
Mary | 13.09.2021 | Detroit, MI | merrick_bank | 5 | I started out with Merrick Bank several years ago and they really helped me establish my credit. They have given me increases when I deserved them and when I have ever had a question or any information their customer service representatives have always been helpful and knowledgeable. I would definitely recommend Merrick bank to anyone looking to start their credit journey or just need a good reliable credit card. | 4 |
Steven | 12.09.2021 | Roy, UT | merrick_bank | 5 | I started my account with $600 limit with an annual fee and paid on time for 6 months and it was automatically doubled to $1200 as promised in agreement and now after another year has gradually been raised to $1900. I have not had any adverse responses from the company nor problems tracking my transactions or payments on the website account. | 4 |
D | 7.09.2021 | Bozeman, MT | merrick_bank | 1 | I applied for a cc. Was approved, however I quickly decided that this was not something that I needed- I did not want to keep this account and I wrote them to close it within a week of approval. I hadn't even received the card yet in the mail, it was never activated. Within a few weeks I was being hassled about my "payment being overdue." When I made contact via BBB for mediation, they responded telling me that I owe the "annual fee" regardless of whether or not I kept the account or even used the card. So to just get approval, I was immediately locking myself in for their "yearly fee", even after immediately closing the unused account. After my bbb report, they suddenly claimed that they had sent me a confirmation of account closure immediately after receiving the request- this was a lie as I NEVER received any confirmation letter. | 15 |
Ellen | 1.09.2021 | Holyoke, MA | merrick_bank | 5 | I like to pay my credit card account on the phone rather than on computer or cell phone. A few occasions I have spoken live to your staff and everyone has been knowledgeable and polite and were able to help me solve my problem. | 2 |
Leslie | 1.09.2021 | Los Angeles, CA | merrick_bank | 5 | I like my Merrick card because your reward program is so simple and I never had to wait, or accumulate points, blah, blah, blah. I get the credit, how ever much it is immediately. The other cards kill you with complicated programs. Nuts to that! | 5 |
Alice | 27.08.2021 | Nipomo, CA | merrick_bank | 5 | I received an email stating that I could win a Shark or Dyson Vacuum. So I tried and they told me that I won and the amount they could charge was $2.00. Well, they charged $49.95 AND I Haven’t heard from them since. I appreciate all the help that You gave me. | null |
Crys | 27.08.2021 | Valley City, OH | merrick_bank | 2 | A payment was made by a family member and because it wasn’t my account they locked my good standing account insisted on a letter of authorization from his bank. His banks corporate office said they do not do letters of authorization, Merrick insists they do. They refused to just cancel the payment and allow it to come from my account on file. I’m a customer who has never been late or over limit. So not only do I have to figure it out, I have an outstanding balance I can’t pay on because I’m restricted from my account! We always pay on each other’s cards and this is the only one who has given any issue. Spending a few hours on hold to try and straighten it out don’t make them any more appealing. | 8 |
John | 26.08.2021 | Cape Coral, FL | merrick_bank | 5 | Merrick did everything they said and helped me get back my credit. They are very easy to work with and I am happy to be back with my credit score. I really don’t need another credit card, Merrick is great. If a person wants to establish a good credit score they will help you. | 4 |
Daniel | 26.08.2021 | Lakewood, CO | merrick_bank | 5 | Merrick Bank credit card has been great for me helping me build my credit and thru hard times in my life. The only thing I would like to see is after a certain point Merrick would drop the interest rate for customers that have good payment history and their credit rate get up to a certain level. | 2 |
Walter | 25.08.2021 | Raleigh, NC | merrick_bank | 4 | I’m a new home owner and I’m updated the curb appeal, new windows, new AC & furnace, new water purification system, and I’m updating a lot of the interior, my problem is cash flow..on had money to manage from week to week. Merrick Bank is a big part of helping me manage with the use of their bank card. Thank you. | null |
Aileen | 25.08.2021 | Burgaw, NC | merrick_bank | 3 | I cannot login to my account because it says too many attempts have been made. I called and worked with rep to change password. However, after one successful login, I received the same message that there were too many attempts. I don't know why this continues to happen, but it is frustrating. Now, I just call in to make payments. | 5 |
Michael | 25.08.2021 | Plano, TX | merrick_bank | 2 | I have not had one other than my Double your line. The increase my wife had was a measly $200. If you want to compete with Discover or Credit Union then the increases should be substantially higher. I’ve been with Merrick for quite sometime without an increase and it is very frustrating. | 4 |
Lillie | 21.08.2021 | Oneonta, AL | merrick_bank | 5 | Never had any issues with the card or making payments. Thank you very much for being a great company that allows for people to get credit cards and build their credit. Good job! Have already recommended this company & card to friends. | 3 |
Eric | 18.08.2021 | Brandon, FL | merrick_bank | 2 | When I reported my card stolen I was told I will have a replacement in 7 to 10 day. I called back on the 10th day and I was told no card was requested so I waiting almost a month. I had issues with motels refunds and disputes on my account. I called and the rep said I can help you, you have to wait. | null |
Cindy | 14.08.2021 | Blanco, TX | merrick_bank | 5 | We had prior credit issues and decided that we would only have one credit card. Merrick Bank gave us the exact credit line we needed to keep us in check. The easy access to information and the helpful customer service has been both satisfying and mutually beneficial for my husband and I. I highly recommend Merrick bank. | 3 |
Willetta | 5.08.2021 | Hamilton, OH | merrick_bank | 3 | I was in Hospital 6-27/7-7. Not enough oxygen to body?! When home I was so relieved I took time to just breathe! When I realized Bills were due, thought I had all bills, couldn't remember all. Called Merrick! Told them. Said all ok. Would not dun me. They did. Late fee 29.00 on 7/8. Still love my card! | 2 |
David | 1.07.2021 | Lowell, IN | merrick_bank | 5 | Although I’m not in constant contact with them, I do enjoy the fact my credit limit keeps climbing. I use the card only as a backup when my wife and I are on vacation. The payments are lower than some of my other cards. | 2 |
George | 1.07.2021 | Keyser, WV | merrick_bank | 5 | I have been very happy with my experience with Merrick Bank. I have always been able to contact the customer service when I needed help and the representatives have always been able to help me in a professional manner. | 3 |
Roberto | 30.06.2021 | San Diego, CA | merrick_bank | 5 | Had my card for a couple of years and the automatic service works good to make my payments in time. It also gave me a chance to improve my credit score and my credit as well. I am happy with Merrick Bank and would recommend to friends and family. | 3 |
William | 29.06.2021 | Claremont, NC | merrick_bank | 5 | I am very happy with the way I have been treated by Merrick Bank. The credit increases have helped me to attain a greater buying confidence. I would recommend this card to anyone looking to start a credit history or rebuild a credit history. | 3 |
Dominic | 29.06.2021 | Beaverton, OR | merrick_bank | 2 | They're OK when looking to rebuild your credit, but once you get on track again there are much better options. Customer service is outsourced internationally and the interest rate is one of the highest in the market (at least for my credit score). On a positive note, overall, the mobile app works well. | 3 |
Valerie | 29.06.2021 | Hallsville, MO | merrick_bank | 5 | Every time I deal with someone which is rare I have the best help and they fix it immediately. I also use your app. Which is hooked to my bank account and with one swipe I make a payment by the way is pretty freaking amazing. | 3 |
Laura | 22.06.2021 | Seattle, WA | merrick_bank | 1 | After sending over tons of documents and waiting a week for a $5000 loan, they declined me due to income/debt ratio! I make $2500/month and my total debt is $5000! The whole reason I was applying for the loan was to consolidate and lower my payments. Ended up going through Prosper and got my loan the next day with minimal documents and a lower interest rate/payment! Don’t go through Merrick!! It’s a waste of time and money!! Use Prosper instead! I was much happier with their super easy application and super fast funding! | 12 |
Debi | 28.05.2021 | Oklahoma City, OK | merrick_bank | 4 | I do not like the face that you will only take off late fees once a yr. If a person calls before their due date the late fee should be waived. I has some ill family members with covid & I managed to keep working as much as I could to pay my bills & also take care of them. So my paycheck were a little short & I just needed to put it off a few days & they said no because I had already ask for them to waive 1 this yr, due to the same circumstances. Almost always paid on time. | 13 |
Kimberly | 26.05.2021 | Victorville, CA | merrick_bank | 5 | I have never had a problem with Merrick Bank at all. Customer service is very friendly and helpful. Raised my credit limit without me having to ask. A lot of benefits with having this credit card and the list goes on. | 3 |
Alana | 23.05.2021 | Las Vegas, NV | merrick_bank | 5 | We love Merrick Bank... You have been wonderful to us. We hope to continue this lifelong relationship with you... We always receive good service and very helpful agents! Thank you again! I would recommend you to anyone! | 3 |
Michael | 22.05.2021 | East Haven, CT | merrick_bank | 1 | I have read some of the reviews. Those are company generated reviews. Click on MERRICK BANK LATE FEES and see what people really think. I have very good credit. To the point that I tell companies that I do not want any increase in my available credit. My bills come in and I pay them. Three times in the last year I have had late fees tacked on to my fees even thou I sent it in two weeks in advance. I sent four other bills the same day and no problems. The last two times that they charged me a late fee, I Had the postal service date stamp the envelope before I sent it out to prove that it was sent out at least two weeks prior. | 19 |
Jordan | 22.05.2021 | Sumas, WA | merrick_bank | 5 | So far I've had nothing but great encounters every time I have had to talk to customer service. The card always works and auto credit line increases have been decent. I personally would like to see more often credit increases but also understand on a business level why it is the way it is. | 2 |
William | 16.05.2021 | Murfreesboro, TN | merrick_bank | 5 | No “order #” or request for assistance. I did receive a limit increase (unrequested). Only other business conducted has been my usual monthly payment activity. All this said, I certainly appreciated the unexpected limit increase and I always have a painless monthly payment experience. * I REALLY appreciate a very realistic and reasonable cutoff time. Some cards have a cutoff time which is actually early in the day of the date due, especially when time zones are taken into account. Seems somewhat unfair for your payment to be required made by 4pm of the date due, when it should realistically be midnight. Oh well, not Merrick. Live and learn AND read the fine print. Thank you!! | 11 |
Berenice | 11.05.2021 | Corpus Christi, TX | merrick_bank | 5 | This young person Jose ** Is just starting his life as a new High School graduate & is now going to College to continue his education in Diesel mechanics. Merrick Card has help me build my credit back up again. I believe this is a great opportunity for him to start on. | 2 |
Raquel | 11.05.2021 | Lorman, MS | merrick_bank | 5 | So far I have no complaints. I’ve had a card with Merrick a while now and have had good credit increases. Also I don’t worry about extra fees or anything. What you see is what you get. I love the app and the customer service is excellent. | 2 |
James | 10.05.2021 | Fayetteville, NC | merrick_bank | 4 | Very pleased with the customer service and with the ease of doing business with Merrick Bank. I just wish there was a way that a long time customer as myself could switch my credit card account to a no fee account. | null |
Jennifer | 10.05.2021 | Memphis, TX | merrick_bank | 5 | I have a credit card from Merrick bank & my husband has one as well. They increase credit lines after 7 months of your account being in good standing. The credit line doubles at that time. Their customer service has been great as well. | 2 |
Alfonso | 10.05.2021 | Savannah, GA | merrick_bank | 4 | I am happy with my overall experiences with Merrick Bank and how you increased my credit limit several months ago. I think that you should have a better system for displaying recent credit card activity or transactions. I think it should be displayed on the account home page of your website, maybe in 30 or 90 day increments up to and including the last 6 months. | null |
James | 10.05.2021 | Auburn, WA | merrick_bank | 5 | This company has been great. They raise limits periodically if you make your payments on time. Their mobile app is very user friendly and works instantly if you need to freeze your card/account if you have a lost or stolen card. I really have enjoyed their services. | null |