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{ "status": "no_flight", "name": "Emma Lewis", "flight": [] }
{ "return_month": "Apr", "return_day": "2", "max_price": 200, "departure_airport": "ATL", "max_connections": 1, "departure_day": "31", "goal": "book", "departure_month": "Mar", "name": "Emma Lewis", "return_airport": "HOU" }
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[ "customer: Hi.", "agent: Hello. How can I help you?", "customer: Can you help me to book a flight from ATL?", "agent: Sure, I will help you in booking. May I know your airport code?", "customer: My destination airport code is HOU.", "agent: Please share your trip dates.", "customer: My travelling dates are Mar 31 and Apr 02.", "agent: May I know your name to proceed further?", "customer: My name is Emma Lewis.", "agent: Emma Lewis, regret to inform that there are no flights found on this route for the given dates.", "customer: No issues, thank you for your time.", "agent: Thank you for connecting us." ]
{ "status": "no_flight", "name": "Emma Lewis", "flight": [] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1527010438719 }, { "button_name": "", "field_name": "from_city", "field_value": "ATL", "timestmamp": 1527010441832 }, { "button_name": "", "field_name": "to_city", "field_value": "HOU", "timestmamp": 1527010536703 }, { "button_name": "", "field_name": "departure_day", "field_value": "03/31", "timestmamp": 1527010571185 }, { "button_name": "", "field_name": "return_day", "field_value": "04/02", "timestmamp": 1527010575105 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1527010575201 }, { "button_name": "", "field_name": "customer-name", "field_value": "Emma Lewis", "timestmamp": 1527010656401 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_flight", "timestmamp": 1527010657134 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1527010739702 } ]
true
{ "status": "book", "name": "Angela Campbell", "flight": [ 1026 ] }
{ "return_month": "Sept", "return_day": "12", "max_price": 1000, "departure_airport": "IAD", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "Sept", "name": "Angela Campbell", "return_airport": "DTW" }
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[ "customer: Hello, I am Angela Campbell.", "agent: Hello, how may I serve you today?", "customer: I want to book a flight ticket from IAD to DTW to attend my family function, can you please make a reservation with fare 1000?", "agent: Sure, can you please provide your journey dates?", "customer: My journey dates are from 09/10 to 09/12.", "agent: Do you need any halt in between journey?", "customer: Yes, I need a stopover in between my journey.", "agent: Ok, please hold a moment.", "customer: Ok.", "agent: Thanks for your time, we have found a Hawaiian airline, flight number-1026 connections-1 and ticket fare is 100.", "customer: Ok, book the ticket.", "agent: Sure, your ticket has been booked.", "customer: Thanks for your service.", "agent: Thank you for availing us." ]
{ "status": "book", "name": "Angela Campbell", "flight": [ 1026 ] }
[]
true
{ "status": "book", "name": "Kenneth Williams", "flight": [ 1009 ] }
{ "return_month": "Dec", "return_day": "31", "max_price": 5000, "departure_airport": "ORD", "max_connections": 1, "departure_day": "29", "goal": "book", "departure_month": "Dec", "name": "Kenneth Williams", "return_airport": "DEN" }
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[ "customer: Hello,. I am Kenneth Williams.", "agent: Hello, how may I aid you today?", "customer: I would like to visit Lakeside Amusement Park in Denver, DEN, can you please book a flight ticket from ORD?", "agent: Sure, do you need any layby in between your journey?", "customer: Yes, I need a lay by in between journey.", "agent: Let me know your budget for airfare?", "customer: My budget for airfare is up to 5000.", "agent: Please specify your scheduled dates of travelling?", "customer: My departure and arrival dates are, 12/29 and 12/31.", "agent: Ok, please wait a moment.", "customer: Sure.", "agent: Thank you for your time, unfortunately we have couple of connections on that route. Shall I proceed?", "customer: Ok, no problem, book this flight for me.", "agent: Sure, I have booked you at AA airline, flight number-1009 connections-2 and fare is 100.", "customer: Thank you for booking my ticket.", "agent: Thank you for opting us." ]
{ "status": "book", "name": "Kenneth Williams", "flight": [ 1015, 1017, 1018 ] }
[]
false
{ "status": "no_flight", "name": "Deborah Clark", "flight": [] }
{ "return_month": "July", "return_day": "14", "max_price": 200, "departure_airport": "LGA", "max_connections": 1, "departure_day": "12", "goal": "book", "departure_month": "July", "name": "Deborah Clark", "return_airport": "SEA" }
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[ "customer: Hello, I am Deborah Clark.", "agent: Hello, how can I help you today?", "customer: I would like to travel from LGA to attend my business meeting. Could you please help me to book a ticket to SEA?", "agent: Sure, please share your planned trip dates?", "customer: My travelling dates will be on 07/12 to 07/14.", "agent: Ok, any other requirements to be met?", "customer: I need a connecting flight.", "agent: Ok, please wait for a while.", "customer: Ok.", "agent: Thanks for waiting, we found a direct flight, shall I proceed?", "customer: No, do not proceed. Thank you for your information.", "agent: Ok, no issues. Thank you for reaching us." ]
{ "status": "book", "name": "Deborah Clark", "flight": [ 1020 ] }
[]
false
{ "status": "no_reservation", "name": "Emily Anderson", "flight": [] }
{ "return_month": "June", "return_day": "14", "max_price": 500, "departure_airport": "AUS", "max_connections": 1, "departure_day": "12", "goal": "change", "departure_month": "June", "name": "Emily Anderson", "return_airport": "LAX" }
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[ "customer: Hello. I am Emily Anderson.", "agent: Hello. How can I assist you?", "customer: I would like to change my reservation as I am moving to my hometown, can you please help me out?", "agent: Yes, I can help you with that.", "customer: Thank you.", "agent: Sorry to say that there is no reservation found on your name.", "customer: Ok no problem, thank you for your services.", "agent: Thank you for contacting us." ]
{ "status": "no_reservation", "name": "Emily Anderson", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Amy Hill", "flight": [] }
{ "return_month": "Oct", "return_day": "18", "max_price": 5000, "departure_airport": "LAS", "max_connections": 1, "departure_day": "16", "goal": "cancel", "departure_month": "Oct", "name": "Amy Hill", "return_airport": "ATL" }
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[ "customer: Hi.", "agent: Hello, how can I aid you?", "customer: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?", "agent: Sure, can you please let me know your name to cancel?", "customer: Amy Hill here.", "agent: Sorry, there is no active reservation found under your name to cancel.", "customer: That's ok, thank you for your help.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Amy Hill", "flight": [] }
[ { "button_name": "top-cancel-reservation", "field_name": "", "field_value": "", "timestmamp": 1529338088324 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1529338111613 }, { "button_name": "", "field_name": "customer-name", "field_value": "Amy Hill", "timestmamp": 1529338129357 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1529338150244 } ]
true
{ "status": "book", "name": "Steven Nelson", "flight": [ 1002 ] }
{ "return_month": "Sept", "return_day": "26", "max_price": 5000, "departure_airport": "EWR", "max_connections": 1, "departure_day": "24", "goal": "book", "departure_month": "Sept", "name": "Steven Nelson", "return_airport": "DEN" }
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[ "customer: Hi.", "agent: Hello, how may I aid you?", "customer: I am Steven Nelson want to attend a workshop at Denver, can you book a ticket from EWR to DEN?", "agent: Sure, please tell me your preferable travelling dates.", "customer: Sure, my travelling dates will be 09/24 and 09/26.", "agent: The AA airline with flight number 1002 is available having price as 100 and connection as 1.", "customer: Ok, proceed with my booking.", "agent: Ok, your reservation is confirmed.", "customer: Thank you.", "agent: Thank you for choosing us, have a safe journey." ]
{ "status": "book", "name": "Steven Nelson", "flight": [ 1002, 1012, 1023 ] }
[]
true
{ "status": "no_reservation", "name": "Virginia Turner", "flight": [] }
{ "return_month": "Mar", "return_day": "30", "max_price": 5000, "departure_airport": "IAD", "max_connections": 1, "departure_day": "28", "goal": "cancel", "departure_month": "Mar", "name": "Virginia Turner", "return_airport": "LAS" }
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[ "customer: Hello,.", "agent: Hello, How may I assist you today?", "customer: My friends house warming function was postponed due to under construction. So I want to cancel my recent reservation.", "agent: Sure, May I know your name please?", "customer: Sure. I am Virginia Turner.", "agent: Ok, please wait for a minute, I will check and let you know.", "customer: sure.", "agent: Thanks for your patience. Unfortunately, there is no reservation found with your name.", "customer: Ok, no problem.", "agent: Thank you for approaching us.", "customer: Thank you for assisting me." ]
{ "status": "no_reservation", "name": "Virginia Turner", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Sarah Rodriguez", "flight": [] }
{ "return_month": "June", "return_day": "8", "max_price": 1000, "departure_airport": "DFW", "max_connections": 1, "departure_day": "6", "goal": "book", "departure_month": "June", "name": "Sarah Rodriguez", "return_airport": "DEN" }
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[ "customer: Hello, I am Sarah Rodriguez.", "agent: Hello, how may I aid you today?", "customer: I want to attend my nephew's birthday at Denver. Can you please help me in booking a flight ticket under the price of 1000?", "agent: May I know your connection limit?", "customer: I need a single connecting flight please make sure.", "agent: Please provide me your travelling dates?", "customer: My travelling dates are from 06/06 to 06/08.", "agent: From which airport you want to start and which airport you want to land, can you please share your respective airport codes?", "customer: I want to fly from TX - DFW to CO - DEN.", "agent: One moment, let me check the status and get back to you.", "customer: Sure.", "agent: Basis on your given dates, there is no flight found.", "customer: It's alright, not a problem.", "agent: Thank you for communicating with us.", "customer: Thank you for your information." ]
{ "status": "no_flight", "name": "Sarah Rodriguez", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Brandon Allen", "flight": [] }
{ "return_month": "July", "return_day": "6", "max_price": 1000, "departure_airport": "DCA", "max_connections": 1, "departure_day": "4", "goal": "change", "departure_month": "July", "name": "Brandon Allen", "return_airport": "HOU" }
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[ "customer: Hi.", "agent: Hello. How may I serve you today?", "customer: I want to change my existing reservation due to postponed of my exams. Can you please help me with it?", "agent: Sure, I'll help you with this.", "customer: Thank you.", "agent: Please let me know your name to check the reservation status.", "customer: My name is Brandon Allen.", "agent: Ok, please wait a while.", "customer: Sure.", "agent: Thank you for waiting, we did not found any reservation by this name.", "customer: OK, no problem.", "agent: Thank you for choosing us.", "customer: Thanks for your information." ]
{ "status": "no_reservation", "name": "Brandon Allen", "flight": [] }
[]
true
{ "status": "change", "name": "Joseph Moore", "flight": [ 1000 ] }
{ "return_month": "Jan", "return_day": "30", "max_price": 5000, "departure_airport": "DCA", "max_connections": 1, "departure_day": "28", "goal": "change", "departure_month": "Jan", "name": "Joseph Moore", "return_airport": "PHL" }
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[ "customer: Hi.", "agent: Hello. How can I serve you the best today at this moment?", "customer: I need to modify my reservation as I am suffering for health issue. Can you help me with that?", "agent: May I know your good name please?", "customer: Thank you for considering my request. My name is Joseph Moore.", "agent: Please give me a moment.", "customer: Sure.", "agent: We are happy to inform you that there is a reservation found with your given name. Can you please mention your airport codes?", "customer: Good to hear, my airport codes are DCA and PHL.", "agent: When you are willing to travel?", "customer: I am willing to travel from Jan 28 to Jan 30.", "agent: Please share me your specifications.", "customer: I need a connected flight in an normal-cost airlines.", "agent: We have found a flight with an American airlines of flight 1000 in an economy class with connection limit is 1. Would you like me to proceed?", "customer: Yes, do proceed with the booking.", "agent: Your ticket has been confirmed.", "customer: Thank you.", "agent: Thank you for choosing us." ]
{ "status": "change", "name": "Joseph Moore", "flight": [ 1000 ] }
[ { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1526492246183 }, { "button_name": "", "field_name": "customer-name", "field_value": "Joseph Moore", "timestmamp": 1526492288685 }, { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1526492290870 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "change", "timestmamp": 1526492341894 }, { "button_name": "", "field_name": "from_city", "field_value": "DCA", "timestmamp": 1526492350470 }, { "button_name": "", "field_name": "to_city", "field_value": "PHL", "timestmamp": 1526492353886 }, { "button_name": "", "field_name": "departure_day", "field_value": "01/28", "timestmamp": 1526492370210 }, { "button_name": "", "field_name": "return_day", "field_value": "01/30", "timestmamp": 1526492372509 }, { "button_name": "", "field_name": "airline", "field_value": "normal-cost", "timestmamp": 1526492389821 }, { "button_name": "", "field_name": "max_connection", "field_value": "1", "timestmamp": 1526492391174 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1526492392973 }, { "button_name": "", "field_name": "customer-flight-number", "field_value": "1000", "timestmamp": 1526492472068 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1526492474400 } ]
true
{ "status": "book", "name": "Patricia Rodriguez", "flight": [ 1001 ] }
{ "return_month": "July", "return_day": "27", "max_price": 500, "departure_airport": "DCA", "max_connections": 1, "departure_day": "25", "goal": "book", "departure_month": "July", "name": "Patricia Rodriguez", "return_airport": "CLT" }
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[ "customer: Hello.", "agent: Hello. How can I help you today?", "customer: I'm Patricia Rodriguez, planning to visit Charlotte. Can you please book me a ticket from DCA to CLT?", "agent: Please provide me your dates of journey to proceed further.", "customer: My preferable journey dates are from 07/25 to 07/27.", "agent: Please wait for a while.", "customer: Sure, take your own time.", "agent: Flight 1001 of Frontier airlines is available on your route.", "customer: Please book my ticket with this flight.", "agent: Your ticket has been reserved with 1 connection flight.", "customer: Thank you for booking my ticket.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Patricia Rodriguez", "flight": [ 1001, 1024 ] }
[]
true
{ "status": "book", "name": "Ashley Hall", "flight": [ 1002 ] }
{ "return_month": "Nov", "return_day": "12", "max_price": 1000, "departure_airport": "AUS", "max_connections": -1, "departure_day": "10", "goal": "book", "departure_month": "Nov", "name": "Ashley Hall", "return_airport": "LAS" }
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[ "customer: Hi.", "agent: Hello,.", "customer: I am Ashley Hall.", "agent: How can I help you?", "customer: I need to book a flight ticket to attend a meeting at LAS, Can you please help me for booking?", "agent: Sure. Please provide your journey dates?", "customer: I would like to travel on 11/10 to 10/12.", "agent: Please specify origin airport code?", "customer: My take off is AUS.", "agent: Could you please provide journey dates?", "customer: I would like to travel no 11/10 to 11/12.", "agent: Ticket is available with flight number 1002, connections 1, airline Delta having price 100.", "customer: Ok, proceed for booking.", "agent: Your ticket is booked.", "customer: Thanks for your information.", "agent: Thank you." ]
{ "status": "book", "name": "Ashley Hall", "flight": [ 1002 ] }
[]
true
{ "status": "book", "name": "Elizabeth Davis", "flight": [ 1001 ] }
{ "return_month": "Mar", "return_day": "8", "max_price": 5000, "departure_airport": "JFK", "max_connections": 1, "departure_day": "6", "goal": "book", "departure_month": "Mar", "name": "Elizabeth Davis", "return_airport": "IAD" }
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[ "customer: Hello. I am Elizabeth Davis.", "agent: Hello. How may I aid you today?", "customer: I want to book a ticket as I have meeting purposes, can you please book me a ticket from JFK?", "agent: Sure, we are here to serve you.", "customer: Thank you.", "agent: Please let me know your planned travelling dates to proceed further.", "customer: Sure, my travel dates are on 03/06 and 03/08.", "agent: Can I know your connection limit?", "customer: I need a connecting limit.", "agent: Kindly share your destination point.", "customer: I would like to landing at IAD.", "agent: Thank you for providing your details, please wait for a while.", "customer: Ok, I will wait.", "agent: We have found a connected flight with Southwest airlines, flight number 1001 and the fare of 100.", "customer: Ok, please book this ticket.", "agent: Your booking has been processed successfully.", "customer: Thank you so much.", "agent: Thanks for opting us." ]
{ "status": "book", "name": "Elizabeth Davis", "flight": [ 1001, 1022 ] }
[]
true
{ "status": "no_reservation", "name": "Nancy White", "flight": [] }
{ "return_month": "Jan", "return_day": "17", "max_price": 1000, "departure_airport": "DCA", "max_connections": 1, "departure_day": "15", "goal": "book", "departure_month": "Jan", "name": "Nancy White", "return_airport": "LAX" }
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[ "customer: Hello.", "agent: Hello, how can I serve you?", "customer: Nancy White here.", "agent: Ok.", "customer: I want to book a flight to meet my father on the route from DCA - LAX, can you pleas help me?", "agent: Sure, I will help you. Can you please share your trip dates?", "customer: I will be travelling on the dates from 01/15 to 10/17.", "agent: Please standby.", "customer: Sure.", "agent: Please re verify your journey dates and let me know.", "customer: Take your own time. I will be travelling from 01/15 to 01/17.", "agent: Ok, wait.", "customer: Ok.", "agent: There is a direct flight available on your dates. Shall I proceed?", "customer: No, I want only 1 connection flight for my journey.", "agent: Sorry, we can provide direct flight only.", "customer: Ok, no issues. Anyways, thank you for checking for the availability.", "agent: Thank you for opting us.", "customer: You are welcome." ]
{ "status": "book", "name": "Nancy White", "flight": [ 1016 ] }
[]
false
{ "status": "no_flight", "name": "Janet Edwards", "flight": [] }
{ "return_month": "Jan", "return_day": "9", "max_price": 200, "departure_airport": "LAX", "max_connections": 1, "departure_day": "7", "goal": "book", "departure_month": "Jan", "name": "Janet Edwards", "return_airport": "ATL" }
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[ "customer: Hello.", "agent: Hello. How may I help you today?", "customer: I am planning to attend music concert at ATL, can you please help me with booking a flight ticket from LAX?", "agent: Sure, I am happy to help you with that. Can I know your name?", "customer: My name is Janet Edwards.", "agent: May I know your travelling dates?", "customer: Sure, I would like to take off on Jan 7 and return on Jan 9.", "agent: Do you have any other requirements?", "customer: I would like to depart during evening time.", "agent: May I know your connection limit?", "customer: I am looking for a connecting flight.", "agent: Please wait for a minute.", "customer: Sure, take your time.", "agent: Sorry to say that, there is no flight available based on your travelling dates.", "customer: Ok, no issues. Thank you for checking.", "agent: Thank you for reaching us.", "customer: You are welcome." ]
{ "status": "no_flight", "name": "Janet Edwards", "flight": [] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1527504905039 }, { "button_name": "", "field_name": "from_city", "field_value": "LAX", "timestmamp": 1527504909617 }, { "button_name": "", "field_name": "to_city", "field_value": "ATL", "timestmamp": 1527504911665 }, { "button_name": "", "field_name": "departure_day", "field_value": "", "timestmamp": 1527504936449 }, { "button_name": "", "field_name": "max_price", "field_value": "", "timestmamp": 1527504956458 }, { "button_name": "", "field_name": "departure_day", "field_value": "", "timestmamp": 1527504960970 }, { "button_name": "", "field_name": "customer-name", "field_value": "Janet Edwards", "timestmamp": 1527504974378 }, { "button_name": "", "field_name": "departure_day", "field_value": "01/07", "timestmamp": 1527505004945 }, { "button_name": "", "field_name": "return_day", "field_value": "01/09", "timestmamp": 1527505018794 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1527505019498 }, { "button_name": "", "field_name": "departure_time", "field_value": "evening", "timestmamp": 1527505058696 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1527505059528 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_flight", "timestmamp": 1527505154063 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1527505174679 } ]
true
{ "status": "no_flight", "name": "Carolyn Evans", "flight": [] }
{ "return_month": "Nov", "return_day": "25", "max_price": 5000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "23", "goal": "book", "departure_month": "Nov", "name": "Carolyn Evans", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello, how can I help you?", "customer: I have planned for a luncheons at Houston with family and friends. Could you please help me with booking a flight ticket from SFO to IAH?", "agent: Sure, we are glad to help you. Let me know your trip dates.", "customer: I want to depart on Nov 23 and arrive on Nov 25.", "agent: Do you have any stopover in between journey?", "customer: I prefer to travel in a connecting flight.", "agent: Is there any other specifications for you?", "customer: No, I do not have any other specifications.", "agent: May I know your good name?", "customer: I am Carolyn Evans.", "agent: Sorry, no flights are available on your journey routes.", "customer: No problem, thank you for the information.", "agent: Thank you for contacting us." ]
{ "status": "book", "name": "Carolyn Evans", "flight": [ 1000 ] }
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false
{ "status": "no_reservation", "name": "Ronald Nelson", "flight": [] }
{ "return_month": "Feb", "return_day": "4", "max_price": 1000, "departure_airport": "DCA", "max_connections": 1, "departure_day": "2", "goal": "change", "departure_month": "Feb", "name": "Ronald Nelson", "return_airport": "CLT" }
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[ "customer: Hi.", "agent: Hello, how can I help you today?", "customer: I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?", "agent: Sure, I am here to help you with that, can I know your good name to proceed further?", "customer: Ronald Nelson here.", "agent: Thank you. Please be online for a while. I will check your reservation status and get back to you.", "customer: Ok.", "agent: I am sorry to say you that there is no reservation found under your name in our database.", "customer: That's ok, thank you for your help.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Ronald Nelson", "flight": [] }
[ { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1532097446903 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1532097537688 }, { "button_name": "", "field_name": "customer-name", "field_value": " Ronald Nelson", "timestmamp": 1532097544422 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1532097598758 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1532097640494 } ]
true
{ "status": "book", "name": "Amy Jones", "flight": [ 1020 ] }
{ "return_month": "June", "return_day": "20", "max_price": 200, "departure_airport": "SFO", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "June", "name": "Amy Jones", "return_airport": "PHX" }
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[ "customer: Hi. Amy Jones here.", "agent: Hello, how can I support you?", "customer: Can you book a flight ticket for my airport codes that is from SFO to PHX?", "agent: May I know your trip dates?", "customer: The trip dates are from 18 June to 20 June.", "agent: Do you need any break in my journey?", "customer: Yes.", "agent: Is there any class preference?", "customer: No.", "agent: Do you have any other requirements?", "customer: No, that is it.", "agent: May I know your name please?", "customer: I am Amy Jones.", "agent: There is a connecting flight with fare of 100 and 1020 flight number. Shall I proceed?", "customer: You can book the flight ticket.", "agent: Your seat has been reserved with Frontier airlines in economy class.", "customer: Thank you.", "agent: Thank you for choosing our services." ]
{ "status": "book", "name": "Amy Jones", "flight": [ 1020 ] }
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true
{ "status": "no_flight", "name": "Robert Smith", "flight": [] }
{ "return_month": "Nov", "return_day": "16", "max_price": 1000, "departure_airport": "SEA", "max_connections": 0, "departure_day": "14", "goal": "book", "departure_month": "Nov", "name": "Robert Smith", "return_airport": "DFW" }
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[ "customer: Hello, I am Robert Smith.", "agent: Hello, How can I assist you?", "customer: Can you help me in booking a flight ticket from WA - SEA to TX - DFW?", "agent: Sure, Please help me with your travel dates.", "customer: I want to fly on 11/14 and return on 11/16.", "agent: Please wait a minute.", "customer: Sure.", "agent: Sorry, No flights found with your preferable dates.", "customer: Not an issue. Thank you.", "agent: Thank you for opting us." ]
{ "status": "no_flight", "name": "Robert Smith", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Sarah Robinson", "flight": [] }
{ "return_month": "June", "return_day": "19", "max_price": 1000, "departure_airport": "PHX", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "June", "name": "Sarah Robinson", "return_airport": "JFK" }
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[ "customer: Hello, I am Sarah Robinson.", "agent: Hello. In what aspect I may help you today?", "customer: I want to visit Metro Politan Museum at JFK. So, can you help me in booking a flight ticket?", "agent: Sure.", "customer: My source point is PHX and travelling dates are from 06/17 to 06/19.", "agent: Ok. Wait for a while, I will get back to you.", "customer: Ok.", "agent: Thanks for your time. We found that there was no flight with your information.", "customer: OK, thanks for the information.", "agent: Thanks for contacting us." ]
{ "status": "no_flight", "name": "Sarah Robinson", "flight": [] }
[]
true
{ "status": "book", "name": "Scott Thomas", "flight": [ 1024 ] }
{ "return_month": "Mar", "return_day": "24", "max_price": 5000, "departure_airport": "DEN", "max_connections": -1, "departure_day": "22", "goal": "book", "departure_month": "Mar", "name": "Scott Thomas", "return_airport": "DCA" }
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[ "customer: Hello. I am Scott Thomas.", "agent: Hello, how can I help?", "customer: I would like to attend Global Environmental Conference in Benaroya hall, which is at Washington. Can you book me a ticket from DEN to DCA?", "agent: Sure, please help me with your travelling dates.", "customer: I would start on 03/22 and return on 03/24.", "agent: Do you have any specific preferences?", "customer: I need a flight within price 5000.", "agent: Please wait for a while.", "customer: Sure.", "agent: We have a connecting flight from Spirit airline, number 1024 and the price is 100. Shall I proceed?", "customer: Yes, please go ahead.", "agent: Your economy class seat is reserved.", "customer: Thanks for your support.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Scott Thomas", "flight": [ 1024 ] }
[]
true
{ "status": "book", "name": "Robert Clark", "flight": [ 1024 ] }
{ "return_month": "June", "return_day": "26", "max_price": 200, "departure_airport": "IAH", "max_connections": 1, "departure_day": "24", "goal": "book", "departure_month": "June", "name": "Robert Clark", "return_airport": "IAD" }
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[ "customer: Hello.", "agent: Hi. How can I help you?", "customer: I am Robert Clark. I would like to reach Washington DC on a vacation trip, so can you please book a flight ticket?", "agent: Sure, may I know your travel codes please?", "customer: Airport codes are IAH and IAD.", "agent: May I know your date of travelling please?", "customer: My trip dates are 06/24 and 06/26. Please check connection as 1 with price 200.", "agent: Hawaiian airlines is matching your request with 1025 flight number.", "customer: Ok, please proceed with booking.", "agent: Can I book the flight ticket for you?", "customer: Ok.", "agent: Your ticket was confirmed.", "customer: Thank you for booking.", "agent: Thank you have a safe journey." ]
{ "status": "book", "name": "Robert Clark", "flight": [ 1025 ] }
[]
false
{ "status": "book", "name": "Kimberley Adams", "flight": [ 1015 ] }
{ "return_month": "May", "return_day": "19", "max_price": 200, "departure_airport": "LAS", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "May", "name": "Kimberly Adams", "return_airport": "DFW" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Kimberley Adams.", "agent: How may I serve you now?", "customer: I want to book a flight ticket to attend my friend's bachelor's party in DFW. Can you book a flight ticket with price of 200?", "agent: Sure, I am here to help you.", "customer: Thank you.", "agent: Can I have your staring date of journey?", "customer: Yes, I will start my journey on 05/17.", "agent: From where would you like to board?", "customer: I would like to board from LAS.", "agent: When will you return from the party?", "customer: My return date is 05/19.", "agent: Thank you for sharing the details. Give me a minute to check the flight availability.", "customer: Ok, take your time.", "agent: Thank you for giving your time. I am happy to inform you that, there is a connecting flight available with fare 100 in Spirit airline.", "customer: Please make it reserved for me.", "agent: Your ticket has been confirmed with flight number 1015.", "customer: Thank you for your quick response.", "agent: Thank you for opting us." ]
{ "status": "book", "name": "Kimberly Adams", "flight": [ 1015 ] }
[]
false
{ "status": "book", "name": "Shirley Garcia", "flight": [ 1005 ] }
{ "return_month": "Feb", "return_day": "2", "max_price": 500, "departure_airport": "ORD", "max_connections": 1, "departure_day": "31", "goal": "book", "departure_month": "Jan", "name": "Shirley Garcia", "return_airport": "DEN" }
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[ "customer: Hi.", "agent: Hello, how may I be there for you?", "customer: I need to book a flight ticket from ORD to DEN, Can you please help me for booking?", "agent: Sure, when are you planning to make your trip?", "customer: I would like to travel on 01/31 to return on 02/02.", "agent: Do you need an economy class or business class?", "customer: I need a economy class.", "agent: How many connections do you need?", "customer: I need a connecting flight.", "agent: May I know your name?", "customer: Shirley Garcia.", "agent: Ok Shirley Garcia, there is a Delta airline with flight number 1005 going on your way with 1 connection and price of 100. Shall I go with this?", "customer: Ok, proceed for booking.", "agent: Your booking has been confirmed in economy class.", "customer: Thanks for your information.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Shirley Garcia", "flight": [ 1005, 1015 ] }
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true
{ "status": "book", "name": "Ashley smith", "flight": [ 1018 ] }
{ "return_month": "Mar", "return_day": "21", "max_price": 1000, "departure_airport": "SEA", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Mar", "name": "Ashley Smith", "return_airport": "MSP" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Ashley smith.", "agent: How can I help you from flight booking agency?", "customer: I am planning to go for bussiness trip to Minneapolis. Can you please book me a flight ticket?", "agent: Sure, can you please share your travelling airport codes?", "customer: My travelling departure and arrival airport codes from SEA to MSP.", "agent: May I know your preferable journey dates to proceed further?", "customer: My travellling dates are 03/19 and 03/21.", "agent: Wait a moment please, let me check the flights availability on this route.", "customer: Ok.", "agent: AA airlines is providing the service on this route with 1 connection limit, shall I book your ticket?", "customer: Sure, you can book the ticket for this flight.", "agent: Ashley smith, your ticket is confirmed successfully with flight number 1018.", "customer: Thank you for your valuable services.", "agent: Thank you for choosing our services, have a safe journey.", "customer: Most welcome." ]
{ "status": "book", "name": "Ashley Smith", "flight": [ 1018 ] }
[]
true
{ "status": "no_reservation", "name": "Richard White", "flight": [] }
{ "return_month": "Dec", "return_day": "29", "max_price": 200, "departure_airport": "CLT", "max_connections": 0, "departure_day": "27", "goal": "cancel", "departure_month": "Dec", "name": "Richard White", "return_airport": "HOU" }
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[ "customer: Hi, Richard White here.", "agent: Hello, how may I assist you?", "customer: I want to cancel my reservation due to my sudden health problem. Please help.", "agent: White, no reservation found with your name.", "customer: No problem. Thanks for your information.", "agent: Thank you, have a nice day." ]
{ "status": "no_reservation", "name": "Richard White", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Raymond Allen", "flight": [] }
{ "return_month": "Apr", "return_day": "2", "max_price": 1000, "departure_airport": "CLT", "max_connections": 1, "departure_day": "31", "goal": "book", "departure_month": "Mar", "name": "Raymond Allen", "return_airport": "SFO" }
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[ "customer: Hello, I am Raymond Allen.", "agent: Good morning Allen, how may I help you?", "customer: I need to attend my sisters wedding at Charlotte, NC-CLT on 03/31, so could you help me with the booking?", "agent: Sure, could you please provide your source city?", "customer: Source city will be San Francisco, CA-SFO.", "agent: OK, can you please provide your travel dates?", "customer: Yes, my travelling dates are from 03/31 to 04/02.", "agent: OK, please wait a moment.", "customer: Sure.", "agent: Sorry, no flights found on your dates.", "customer: Thank you for your information.", "agent: Thank you." ]
{ "status": "no_flight", "name": "Raymond Allen", "flight": [] }
[]
true
{ "status": "book", "name": "John King", "flight": [ 1006 ] }
{ "return_month": "May", "return_day": "20", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "May", "name": "John King", "return_airport": "IAD" }
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[ "customer: Hello.", "agent: Hello, what can I aid you at this moment?", "customer: Here John King. I need a flight from JFK to IAD to attend a live concert, can you please help me in flight ticket booking?", "agent: I am here to help you about your flight ticket booking, can you please provide your scheduled dates of trip?", "customer: My trip dates are 05/18 and 05/20.", "agent: AA airline is providing a flight which costs 100 with a single connection limit. Would you like to book this flight?", "customer: Sure, you can proceed with booking on my name which I have mentioned.", "agent: I have booked your flight ticket with the flight 1006.", "customer: Thank you for your help in my ticket booking.", "agent: Most welcome, thank you for choosing our service.", "customer: You are most welcome." ]
{ "status": "no_flight", "name": "John King", "flight": [] }
[]
false
{ "status": "book", "name": "Mark Evans", "flight": [ 1012 ] }
{ "return_month": "Dec", "return_day": "26", "max_price": 5000, "departure_airport": "LGA", "max_connections": 1, "departure_day": "24", "goal": "book", "departure_month": "Dec", "name": "Mark Evans", "return_airport": "CLT" }
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[ "customer: Hello.", "agent: Hello. How can I help you?", "customer: Mark Evans here. I want to attend my Nephew's marriage in Charlotte.Can you please help me for booking a ticket?", "agent: Yes, could you tell me your travelling dates?", "customer: My departure date is 12/24 and return date is 12/26.", "agent: Ok. Can you share your travelling airport codes?", "customer: My airport codes are from NY-LGA to NC-CLT. Make sure my connections limit is 1.", "agent: Give me a moment, I will get back to you.", "customer: Ok.", "agent: I have found a flight or you with a price of 100. Can I book the ticket?", "customer: Please proceed for booking.", "agent: Your ticket is booked.", "customer: Thank you for helping me.", "agent: The flight number is 1012 of UA airlines. You are welcome." ]
{ "status": "book", "name": "Mark Evans", "flight": [ 1012, 1017 ] }
[]
true
{ "status": "book", "name": "George Davis", "flight": [ 1007 ] }
{ "return_month": "Sept", "return_day": "7", "max_price": 1000, "departure_airport": "MCO", "max_connections": 1, "departure_day": "5", "goal": "book", "departure_month": "Sept", "name": "George Davis", "return_airport": "IAD" }
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[ "customer: Hello.", "agent: Hello, how can I help you?", "customer: I would like to visit Washington, please book a ticket from MCO to IAD.", "agent: Sure, may I know your journey dates please?", "customer: My journey dates are 09/05 and 09/07.", "agent: Please wait for a minute.", "customer: Sure, take your time.", "agent: I found a flight in AA airlines with price 100. Shall I book the ticket for you?", "customer: Ok, please book my ticket with the name George Davis.", "agent: Your ticket is confirmed and the flight number is 1007.", "customer: Thank you for your help.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "George Davis", "flight": [ 1007 ] }
[]
true
{ "status": "book", "name": "Susan White", "flight": [ 1017 ] }
{ "return_month": "Aug", "return_day": "11", "max_price": 500, "departure_airport": "ATL", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Aug", "name": "Susan White", "return_airport": "SFO" }
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[ "customer: Hello, I am Susan White.", "agent: Hello. How can I help you?", "customer: Can you please help me to book a ticket from ATL to SFO?", "agent: Your travelling dates please?", "customer: My travelling dates will be on Aug 9 to Aug 11.", "agent: Do you have any specifications?", "customer: I need a connecting flight. My depart time should be evening.", "agent: Here is a connecting flight with flight number 1017 and fare is 200, providing ticket in economy class and your departure time is 2:00 AM. Shall I proceed with booking?", "customer: You can proceed.", "agent: Your booking is done Delta airlines.", "customer: Thank you for your help.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Susan White", "flight": [ 1017 ] }
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true
{ "status": "book", "name": "John Phillips", "flight": [ 1016 ] }
{ "return_month": "July", "return_day": "12", "max_price": 200, "departure_airport": "LGA", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "July", "name": "John Phillips", "return_airport": "IAD" }
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[ "customer: Hi, I am John Phillips.", "agent: Hello, how can I aid you today?", "customer: I would like to visit at Washington for enjoying holidays, can you help me to book a flight ticket from LGA to IAD?", "agent: Sure, we are glad to help you. Can you please share me your travelling dates?", "customer: I am travelling from July 10 to July 12.", "agent: Do you prefer any stopover in between journey?", "customer: Yes, I need a stopover in between my journey.", "agent: Do you prefer to travel in economy class or business class?", "customer: I prefer economy class.", "agent: Is there any airline preferences for you?", "customer: No, I am comfortable with any airline.", "agent: Do you have any other requirements to be met?", "customer: No, thanks for asking.", "agent: Ok, please wait for a while. I will revert you with the best flight.", "customer: Sure, take your time.", "agent: Thanks for waiting, there is a flight found in Hawaiian airline with a fare of 100 and the flight number is 1016. Shall I proceed for booking?", "customer: Please proceed.", "agent: Ok, your ticket is reserved in economy class.", "customer: Thank you.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "John Phillips", "flight": [ 1016 ] }
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true
{ "status": "no_flight", "name": "William Baker", "flight": [] }
{ "return_month": "June", "return_day": "22", "max_price": 5000, "departure_airport": "ORD", "max_connections": 1, "departure_day": "20", "goal": "change", "departure_month": "June", "name": "William Baker", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: Can you please change my existing reservation due to postpone of my trip?", "agent: Sure, can I have your name please?", "customer: My name is William Baker.", "agent: We found a reservation on your name, can you please share your new trip dates?", "customer: My new trip dates are June 20 and June 22.", "agent: Let me know your airport codes?", "customer: I am heading to SFO from ORD.", "agent: Any other requirements to be met?", "customer: I need a single connecting flight.", "agent: Sorry, no flights found with your given details.", "customer: Not a problem, thank you for the information.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "William Baker", "flight": [] }
[ { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1526986233428 }, { "button_name": "", "field_name": "customer-name", "field_value": "William Baker", "timestmamp": 1526986273854 }, { "button_name": "", "field_name": "departure_day", "field_value": "06/20", "timestmamp": 1526986323000 }, { "button_name": "", "field_name": "return_day", "field_value": "06/22", "timestmamp": 1526986326803 }, { "button_name": "", "field_name": "from_city", "field_value": "SFO", "timestmamp": 1526986330210 }, { "button_name": "", "field_name": "to_city", "field_value": "ORD", "timestmamp": 1526986333203 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1526986334206 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_flight", "timestmamp": 1526986358578 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1526986371043 } ]
true
{ "status": "book", "name": "Kathleen Phillips", "flight": [ 1001 ] }
{ "return_month": "Sept", "return_day": "9", "max_price": 500, "departure_airport": "DFW", "max_connections": 1, "departure_day": "7", "goal": "book", "departure_month": "Sept", "name": "Kathleen Phillips", "return_airport": "PHL" }
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[ "customer: Hi.", "agent: Hello. How may I guide you today?", "customer: I need to book a ticket from DFW to PHL.", "agent: Sure, I will help you with that. Can you please share your preferable journey dates?", "customer: Depart is by Sept, 7 and return date is Sept, 9.", "agent: May I know your name please?", "customer: I am Kathleen Phillips.", "agent: Do you have any other specifications?", "customer: I prefer economy class flight.", "agent: Please wait for a minute.", "customer: Ok.", "agent: I found a ticket for you with price of 200, flight number is 1001 in economy class and connection is 1.", "customer: May I know depart time?", "agent: Your depart time is afternoon.", "customer: Please book a ticket.", "agent: I confirmed your ticket successfully.", "customer: Thank you.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Kathleen Phillips", "flight": [ 1001 ] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1529492067794 }, { "button_name": "", "field_name": "from_city", "field_value": "DFW", "timestmamp": 1529492072562 }, { "button_name": "", "field_name": "to_city", "field_value": "PHL", "timestmamp": 1529492074634 }, { "button_name": "", "field_name": "departure_day", "field_value": "", "timestmamp": 1529492080533 }, { "button_name": "", "field_name": "departure_day", "field_value": "09/07", "timestmamp": 1529492107310 }, { "button_name": "", "field_name": "return_day", "field_value": "09/09", "timestmamp": 1529492113637 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1529492113836 }, { "button_name": "", "field_name": "customer-name", "field_value": "Kathleen Phillips", "timestmamp": 1529492136556 }, { "button_name": "", "field_name": "class", "field_value": "economy", "timestmamp": 1529492188937 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1529492190026 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "book", "timestmamp": 1529492232178 }, { "button_name": "", "field_name": "customer-flight-number", "field_value": "1001", "timestmamp": 1529492233778 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1529492334602 } ]
true
{ "status": "no_reservation", "name": "Donna Adams", "flight": [] }
{ "return_month": "Feb", "return_day": "24", "max_price": 1000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "22", "goal": "cancel", "departure_month": "Feb", "name": "Donna Adams", "return_airport": "ATL" }
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[ "customer: Hello.", "agent: Hello, how can I assist you?", "customer: Due to my wife is sick I need to cancel my recent reservation. Can you please help me in that?", "agent: Sure, May I know your name?", "customer: My name is Donna Adams.", "agent: Ok, please give me a minute.", "customer: Sure.", "agent: Thank you for waiting, we did not find any reservation on your name to cancel it.", "customer: Ok, no problem. Thanks for your information.", "agent: Thank you for choosing us." ]
{ "status": "no_reservation", "name": "Donna Adams", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Helen Young", "flight": [] }
{ "return_month": "Dec", "return_day": "2", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "30", "goal": "book", "departure_month": "Nov", "name": "Helen Young", "return_airport": "AUS" }
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[ "customer: Hello,. I am Helen Young.", "agent: Hello, how can I help you today?", "customer: I need to visit Lyndon Barnes Johnson library at Austin. Can you book me a flight ticket?", "agent: Sure, please share your planned trip dates?", "customer: I want to travel on 11/30, and need to catch return flight on 12/02.", "agent: Ok, let me know your boarding and landing airport codes?", "customer: I need to leave from my nearest airport JFK to reach AUS.", "agent: Ok, please wait for a while.", "customer: Sure.", "agent: Thanks for waiting, no flights found with your requested details.", "customer: Ok, no issues. Thanks for the information.", "agent: Thank you for opting us." ]
{ "status": "no_flight", "name": "Helen Young", "flight": [] }
[]
true
{ "status": "book", "name": "Nicole Martin", "flight": [ 1026 ] }
{ "return_month": "Dec", "return_day": "22", "max_price": 200, "departure_airport": "PHX", "max_connections": 1, "departure_day": "20", "goal": "book", "departure_month": "Dec", "name": "Nicole Martin", "return_airport": "BOS" }
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[ "customer: Hi.", "agent: Hello. How can I assist you at this moment?", "customer: Please make a reservation with the name of Nicole Martin from PHX.", "agent: Sure, I will assist you with that. Can you please mention your preferable travel dates?", "customer: I want to travel on Dec 20 and return back on Dec 22.", "agent: May I know your destination airport code name?", "customer: Destination airport code is BOS.", "agent: May I know your connection limit for this trip?", "customer: I need a single connecting flight.", "agent: Do you have any another specifications?", "customer: I prefer to travel in economy class.", "agent: Is there any additional preferences do you have?", "customer: No.", "agent: Ok, please hold on a moment.", "customer: Sure.", "agent: AA flight available with connection limit 1 and fare is 100, shall I confirm this economy class flight?", "customer: Yes, please confirm it.", "agent: Your flight ticket is booked successfully, flight number is 1026.", "customer: Thank you for the help.", "agent: You are welcome Nicole Martin." ]
{ "status": "book", "name": "Nicole Martin", "flight": [ 1026 ] }
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true
{ "status": "no_flight", "name": "James Hall", "flight": [] }
{ "return_month": "July", "return_day": "5", "max_price": 200, "departure_airport": "BOS", "max_connections": 1, "departure_day": "3", "goal": "book", "departure_month": "July", "name": "James Hall", "return_airport": "DFW" }
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[ "customer: Hi. I am James Hall.", "agent: Hello. How may I help you now?", "customer: I want to conduct a beer festival at Dallas & Fort Worth. Can you help me in my booking?", "agent: Sure, I can help you with that. May I know from where you would like to start?", "customer: My origin is Boston, MA - BOS.", "agent: Ok, when would you like to travel?", "customer: I will start my journey on 07/03. I will return on 07/05.", "agent: Ok, help me with your airport codes of your source and destination?", "customer: My destination is Dallas & Fort Worth, DFW.", "agent: Ok, please wait.", "customer: Sure.", "agent: Sorry, no flights are available on your specified dates.", "customer: Not an issue.", "agent: Thanks for contacting us, have a nice day.", "customer: Thank you." ]
{ "status": "no_flight", "name": "James Hall", "flight": [] }
[]
true
{ "status": "book", "name": "Jacob Turner", "flight": [ 1000 ] }
{ "return_month": "June", "return_day": "3", "max_price": 500, "departure_airport": "OAK", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "June", "name": "Jacob Turner", "return_airport": "SEA" }
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[ "customer: Hello, my name is Jacob Turner.", "agent: Hello, Jacob Turner, how can I aid you?", "customer: I want to visit Space Needle, can you book me a flight ticket price under 500?", "agent: Sure, I can help you with that. May I know your airport codes?", "customer: Yes, I want to travel from Oakland, CA-OAK to Seattle, WA-SEA.", "agent: To proceed further, we need your journey dates.", "customer: Ok, I would like to travel from 06/01 to 06/03.", "agent: Sure, Thanks for your details, please wait for a moment.", "customer: Sure.", "agent: Thanks for waiting, we found a Hawaiian plane of 1000 number. The fare is 500 with one connection. Can I proceed?", "customer: Yes, please.", "agent: Ok, your booking has been confirmed.", "customer: Thank you for helping me.", "agent: Thanks for connecting with us, have a safe journey." ]
{ "status": "book", "name": "Jacob Turner", "flight": [ 1000 ] }
[]
true
{ "status": "book", "name": "Emily Martinez", "flight": [ 1006 ] }
{ "return_month": "Oct", "return_day": "9", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "7", "goal": "book", "departure_month": "Oct", "name": "Emily Martinez", "return_airport": "DFW" }
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[ "customer: Hi, I am Emily Martinez.", "agent: Hello, how can I help you?", "customer: I want to book a flight ticket on 10/07 and return on 10/09, can you please help me with it?", "agent: Sure, may I know your airport codes?", "customer: Ok, my airport codes are NY-JFK and TX-DFW.", "agent: How much you can afford for the ticket?", "customer: I can afford up to 500.", "agent: Please wait for a while.", "customer: Ok.", "agent: There is a AA 1006 airline with fare of 200 which matches your travelling dates. Shall I proceed with booking?", "customer: Please proceed.", "agent: Your booking has been confirmed on name of Emily Martinez.", "customer: Thank you.", "agent: Thank you for approaching us." ]
{ "status": "book", "name": "Emily Martinez", "flight": [ 1006 ] }
[]
true
{ "status": "no_reservation", "name": "Shirley Miller", "flight": [] }
{ "return_month": "May", "return_day": "16", "max_price": 1000, "departure_airport": "SEA", "max_connections": 1, "departure_day": "14", "goal": "change", "departure_month": "May", "name": "Shirley Miller", "return_airport": "CLT" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: I would like to change my recent reservation due to some personal issues, will you help me with that?", "agent: Sure, may I know your name?", "customer: Thank you for accepting my request. Myself Shirley Miller.", "agent: Please wait a moment.", "customer: Sure, I will wait.", "agent: Sorry to say, no reservation found with your name.", "customer: Ok, not an issue. Thank you for your information.", "agent: Thanks for reaching us." ]
{ "status": "no_reservation", "name": "Shirley Miller", "flight": [] }
[ { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1528711600475 }, { "button_name": "", "field_name": "customer-name", "field_value": "Shirley Miller", "timestmamp": 1528711673158 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "cancel", "timestmamp": 1528711674003 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1528711675555 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1528711687579 } ]
true
{ "status": "book", "name": "William Robinson", "flight": [ 1003 ] }
{ "return_month": "Nov", "return_day": "15", "max_price": 5000, "departure_airport": "DFW", "max_connections": 1, "departure_day": "13", "goal": "book", "departure_month": "Nov", "name": "William Robinson", "return_airport": "DEN" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: I am William Robinson. Can you help me in ticket booking from DFW to DEN?", "agent: Sure, can you please specify me your dates of travel?", "customer: My travelling dates are from 11/13 to 11/15.", "agent: Please wait for a moment.", "customer: Sure.", "agent: There is a connecting flight 1003 o Spirit airlines, shall I proceed?", "customer: Please proceed.", "agent: Your booking is done.", "customer: Thank you." ]
{ "status": "book", "name": "William Robinson", "flight": [ 1003, 1014 ] }
[]
true
{ "status": "book", "name": "Pamela Jones", "flight": [ 1016 ] }
{ "return_month": "May", "return_day": "9", "max_price": 5000, "departure_airport": "DFW", "max_connections": 0, "departure_day": "7", "goal": "book", "departure_month": "May", "name": "Pamela Jones", "return_airport": "LAX" }
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[ "customer: Hello.", "agent: Hello.", "customer: Pamela Jones here.", "agent: How can I help you Jones?", "customer: I am a model, I have to reach Los Angeles for my photo shoot. So please book my ticket from Dallas.", "agent: Sure, I will help you with that. Please provide me know your journey dates.", "customer: My itinerary dates are 05/07 and 05/09.", "agent: Sure, can I know your airport codes please?", "customer: My genesis and terminus airport codes are DFW and LAX.", "agent: Ok, please wait for a moment.", "customer: Sure.", "agent: We find a flight ticket in Spirit airline and 1016 as flight number with 1 connection.", "customer: Please book my ticket.", "agent: Jones, your ticket is booked with price 200.", "customer: Thank you.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "Pamela Jones", "flight": [] }
[]
false
{ "status": "book", "name": "Melissa Philips", "flight": [ 1029 ] }
{ "return_month": "Oct", "return_day": "4", "max_price": 5000, "departure_airport": "SEA", "max_connections": 1, "departure_day": "2", "goal": "book", "departure_month": "Oct", "name": "Melissa Phillips", "return_airport": "ORD" }
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[ "customer: Hi.", "agent: Hello, how can I render you today?", "customer: I am Melissa Philips.", "agent: Ok.", "customer: I would like to watch largest and most complete view of our milky way in galaxy wall at Grainier sky theatre which is located at Chicago, IL - ORD. Will you help me in booking a flight ticket with single connection?", "agent: Sure, I would be happy to help you.", "customer: Thank you.", "agent: Can you please provide your take off airport code?", "customer: My boarding airport code is WA - SEA.", "agent: May I know how much do you want to spend on flight ticket?", "customer: I can spend up to 5000.", "agent: May I know when you have planned to travel?", "customer: My planned travel dates are 10/02 and 10/04.", "agent: Ok, please wait a moment, let me search a flight for you.", "customer: Sure.", "agent: Thanks for your precious time. We found Spirit airline fare of 100. Shall I proceed for booking with single stopover flight?", "customer: Ok.", "agent: Your ticket has been confirmed with airline number 1029.", "customer: Thank you.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Melissa Phillips", "flight": [ 1029 ] }
[]
false
{ "status": "no_reservation", "name": "Ryan Roberts", "flight": [] }
{ "return_month": "May", "return_day": "19", "max_price": 5000, "departure_airport": "DFW", "max_connections": 1, "departure_day": "17", "goal": "cancel", "departure_month": "May", "name": "Ryan Roberts", "return_airport": "OAK" }
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[ "customer: Hello,.", "agent: Hello, How can I support you?", "customer: I am Ryan Roberts, I want to cancel my recent reservation as our trip got postponed. Please help me out.", "agent: Sure. I regret to inform you that there is no reservation found with your name.", "customer: No issues, thank you the information.", "agent: Ok, Than you." ]
{ "status": "no_reservation", "name": "Ryan Roberts", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Carol Lewis", "flight": [] }
{ "return_month": "Mar", "return_day": "18", "max_price": 1000, "departure_airport": "CLT", "max_connections": 1, "departure_day": "16", "goal": "change", "departure_month": "Mar", "name": "Carol Lewis", "return_airport": "LAS" }
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[ "customer: Hi.", "agent: Hello, how may I assist you?", "customer: Can you change my existing reservation? Because I postponed my trip due to ill health.", "agent: Ok, please share your name.", "customer: I am Carol Lewis.", "agent: Wait a minute.", "customer: Sure.", "agent: Sorry, we could not found any reservation on your name. Sorry, there is no reservation found on your name.", "customer: Thank you for your information.", "agent: Thank you for choosing us." ]
{ "status": "no_reservation", "name": "Carol Lewis", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Eric Clark", "flight": [] }
{ "return_month": "July", "return_day": "1", "max_price": 5000, "departure_airport": "IAD", "max_connections": 1, "departure_day": "29", "goal": "book", "departure_month": "June", "name": "Eric Clark", "return_airport": "MSP" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Eric Clark.", "agent: How can I help you at this moment? Glad to meet you Clark.", "customer: I am looking to book a flight ticket from IAD to MSP. Can you please assist me?", "agent: Please provide me your journey dates to search available flight for you.", "customer: My travelling dates are 06/29 and 07/01.", "agent: Sorry for this inconvenience, I could not find any flight with your details.", "customer: It's ok, thank you for searching for the flight.", "agent: It's my pleasure, have a great day ahead." ]
{ "status": "no_flight", "name": "Eric Clark", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Laura Wright", "flight": [] }
{ "return_month": "Nov", "return_day": "20", "max_price": 5000, "departure_airport": "LGA", "max_connections": 1, "departure_day": "18", "goal": "cancel", "departure_month": "Nov", "name": "Laura Wright", "return_airport": "DFW" }
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[ "customer: Hello.", "agent: Hello, how can I serve you?", "customer: I want to cancel my recent reservation due to sudden postpone of my exams dates.", "agent: Sure, we are here to help you.", "customer: Can you help me with that?", "agent: May I know your name please?", "customer: I am Laura Wright.", "agent: Please wait for a while.", "customer: Sure.", "agent: Thanks for your time, there is no active reservation found in your name.", "customer: Ok, no issues. Thank you.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Laura Wright", "flight": [] }
[ { "button_name": "top-cancel-reservation", "field_name": "", "field_value": "", "timestmamp": 1529688668397 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1529688670228 }, { "button_name": "", "field_name": "customer-name", "field_value": "Laura Wright ", "timestmamp": 1529688735035 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1529689350225 } ]
true
{ "status": "no_reservation", "name": "Brandon Jackson", "flight": [] }
{ "return_month": "Nov", "return_day": "27", "max_price": 200, "departure_airport": "DFW", "max_connections": 1, "departure_day": "25", "goal": "book", "departure_month": "Nov", "name": "Brandon Jackson", "return_airport": "SEA" }
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[ "customer: Hello, I am Brandon Jackson.", "agent: Hello. How may I assist you today?", "customer: I need to book a flight ticket to attend my sister baby shower function.", "agent: Ok. Let me know your journey details.", "customer: I would like to travel from DFW to SEA. My journey dates will be on 11/25 to 11/27.", "agent: Please wait for a minute, I will check and let you know the details.", "customer: Sure.", "agent: Thanks for waiting. You have AA airline with flight number 1009 of price 300 with double connection limit. Can I proceed with this?", "customer: I need only one connection limit. Please do not proceed for booking.", "agent: Ok.", "customer: Thank you.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Brandon Jackson", "flight": [] }
[]
false
{ "status": "no_reservation", "name": "Ronald King", "flight": [] }
{ "return_month": "Sept", "return_day": "13", "max_price": 500, "departure_airport": "SEA", "max_connections": 1, "departure_day": "11", "goal": "cancel", "departure_month": "Sept", "name": "Ronald King", "return_airport": "DFW" }
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[ "customer: Hello.", "agent: Hello, how can I assist you today?", "customer: Can you please aid me to cancel my recent reservation? Because my planned trip got cancelled suddenly.", "agent: Sure, may I know your name please?", "customer: Thank you for accepting my request. My name is Ronald King.", "agent: Ok, please wait for a while.", "customer: Ok.", "agent: Sorry, there was no reservation found with your given name.", "customer: It's ok, not a problem with that. Anyways thank you for checking the ticket status.", "agent: Thank you for opting us." ]
{ "status": "no_reservation", "name": "Ronald King", "flight": [] }
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true
{ "status": "book", "name": "Katherine Anderson", "flight": [ 1008 ] }
{ "return_month": "Nov", "return_day": "21", "max_price": 500, "departure_airport": "LAX", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Nov", "name": "Katherine Anderson", "return_airport": "PHL" }
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[ "customer: Hello.", "agent: Hello, How exactly I can serve you the best today?", "customer: I am Katherine Anderson. Can you help me booking a flight ticket from LAX to PHL?", "agent: Can you please share your travel dates that you have planned?", "customer: I will start on Nov, 19 and return on Nov, 21.", "agent: Ok, Do you like to go with a connecting or direct flight?", "customer: I need a break in my journey.", "agent: Ok, please wait a moment. let me search a flight for you.", "customer: Sure.", "agent: We have found a direct flight with AA airlines, flight number 1008 and the fare of 100. Shall I reserve a ticket for this airline?", "customer: Please proceed with the booking.", "agent: Sure, your ticket has been reserved.", "customer: Thank you.", "agent: Thanks for approaching us, wish you a great journey." ]
{ "status": "book", "name": "Katherine Anderson", "flight": [ 1008 ] }
[]
true
{ "status": "no_reservation", "name": "Mark Jones", "flight": [] }
{ "return_month": "Oct", "return_day": "24", "max_price": 5000, "departure_airport": "ORD", "max_connections": 0, "departure_day": "22", "goal": "cancel", "departure_month": "Oct", "name": "Mark Jones", "return_airport": "PHL" }
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[ "customer: Hello. I am Mark Jones.", "agent: Hello, how may I assist you today?", "customer: As my holiday trip has been postponed, I want to cancel my reservation. Can you please help me?", "agent: Sure, I will help you with cancellation.", "customer: Thank you.", "agent: Please wait for a moment, while I search for the reservation on your name.", "customer: Sure.", "agent: Thank you for waiting, sorry there is no reservation found on your name.", "customer: No problem. Thank you.", "agent: Thank you for visiting us, we hope see you again." ]
{ "status": "no_reservation", "name": "Mark Jones", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Ryan Jackson", "flight": [] }
{ "return_month": "Aug", "return_day": "21", "max_price": 1000, "departure_airport": "AUS", "max_connections": 1, "departure_day": "19", "goal": "change", "departure_month": "Aug", "name": "Ryan Jackson", "return_airport": "JFK" }
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[ "customer: Hello.", "agent: Hello.", "customer: Myself Ryan Jackson.", "agent: I am here to assist you, may I know your concern?", "customer: For some issues I want to change my reservation, can you please help me?", "agent: Sorry, there is no reservation been found on your name.", "customer: It's ok. Thank you for the information.", "agent: Thank you for choosing our agency." ]
{ "status": "no_reservation", "name": "Ryan Jackson", "flight": [] }
[]
true
{ "status": "book", "name": "Jennifer Lewis", "flight": [ 1013 ] }
{ "return_month": "Apr", "return_day": "6", "max_price": 200, "departure_airport": "PHX", "max_connections": 1, "departure_day": "4", "goal": "book", "departure_month": "Apr", "name": "Jennifer Lewis", "return_airport": "DTW" }
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[ "customer: Hello, my name is Jennifer Lewis.", "agent: Hello, how can I help you today?", "customer: I want to attend my brother-in-law's marriage at Detroit, can you book a ticket with price under 200?", "agent: Sure, please mention your airport codes?", "customer: Sure, I would like to travel from PHX to DTW.", "agent: May I know your travel dates?", "customer: Yes, my travel dates are 04/04 and 04/06.", "agent: We found a flight with your requirement, price is 200 with single connection limit.", "customer: Ok, proceed with my booking.", "agent: Your ticket is confirmed with southwest airlines, flight number is 1013.", "customer: Thank you.", "agent: Thanks for reaching us, have a good day." ]
{ "status": "book", "name": "Jennifer Lewis", "flight": [ 1013 ] }
[]
true
{ "status": "book", "name": "Katherine Clark", "flight": [ 1021 ] }
{ "return_month": "Mar", "return_day": "19", "max_price": 5000, "departure_airport": "OAK", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "Mar", "name": "Katherine Clark", "return_airport": "PHL" }
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[ "customer: Hello, I am Katherine Clark.", "agent: Hello, how can I help you?", "customer: I need to book a flight ticket from OAK to PHL, can you please help me to book a flight ticket?", "agent: Sure, please share me your travelling dates?", "customer: My journey dates are Mar 17 and Mar 19.", "agent: Do you have any specifications?", "customer: I need a halt.", "agent: We found 1021 UA airline with single connection and price of 200.", "customer: Please proceed with my booking.", "agent: your booking is done.", "customer: Thank you for your help.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Katherine Clark", "flight": [ 1021, 1022 ] }
[]
true
{ "status": "book", "name": "Anna Robinson", "flight": [ 1027 ] }
{ "return_month": "Nov", "return_day": "19", "max_price": 500, "departure_airport": "PHL", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "Nov", "name": "Anna Robinson", "return_airport": "IAD" }
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[ "customer: Hi.", "agent: Hello. How can I aid you?", "customer: I am Anna Robinson, can you help em to book a flight from PHL?", "agent: Sure, may I know your planned travel dates to check for the flight availability?", "customer: I am planning to fly on Nov 17 and Nov 19.", "agent: May I know your destination airport code?", "customer: My preferred destination airport code is IAD.", "agent: Do you have any specifications?", "customer: I need a connecting flight.", "agent: Here, I found a flight with 1 connection as per your request and airfare is about 100. Shall I proceed in booking?", "customer: Proceed with booking.", "agent: In an economy class, your ticket has been confirmed for the flight 1027 in AA airlines.", "customer: Thank you.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Anna Robinson", "flight": [ 1027 ] }
[]
true
{ "status": "no_flight", "name": "Sharon Brown", "flight": [] }
{ "return_month": "Mar", "return_day": "26", "max_price": 200, "departure_airport": "ORD", "max_connections": 1, "departure_day": "24", "goal": "book", "departure_month": "Mar", "name": "Sharon Brown", "return_airport": "LAX" }
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[ "customer: Hi.", "agent: Hello, how can I assist you today?", "customer: I would like to travel from ORD to LAX to meet my cousin, please help me with booking.", "agent: Sure, I will help you. Please share me your trip dates?", "customer: My travelling dates are from 03/24 to 03/26.", "agent: Do you need a flag stop within your journey?", "customer: I need a stop over in between.", "agent: May I know your name please?", "customer: I am Sharon Brown.", "agent: Please stand b.y. Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.", "customer: Fine, thanks for the information.", "agent: Thanks for your approach." ]
{ "status": "no_flight", "name": "Sharon Brown", "flight": [] }
[]
true
{ "status": "no_flight", "name": "", "flight": [] }
{ "return_month": "Mar", "return_day": "11", "max_price": 500, "departure_airport": "MCO", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Mar", "name": "Justin Baker", "return_airport": "DFW" }
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[ "customer: Hello.", "agent: Hello, how can I assist you today?", "customer: Could you please book a ticket from Orlando, FL-MCO as I have a singing competition at Dallas?", "agent: Sure, we are glad to help you. Can you please share your landing point?", "customer: I am heading to Dallas & Fort Worth, TX-DFW.", "agent: Do you require any stopovers in your journey?", "customer: Yes, I need a stopover.", "agent: Kindly mention your planned dates of travel?", "customer: My scheduled travel dates are 03/09 and 03/11.", "agent: How much you can afford for ticket fare?", "customer: I can afford upto 500.", "agent: Thank you for providing all necessary details, could you please wait for a while, I will check the availability and get back to you.", "customer: Sure, I will wait.", "agent: Thank you for waiting. We are sorry to inform you that, we couldn't found any flights matching your database.", "customer: No problem, thank you for the information.", "agent: Thank you for reaching us. Have a good day." ]
{ "status": "no_flight", "name": "Justin Baker", "flight": [] }
[]
false
{ "status": "book", "name": "Michael Gonzalez", "flight": [ 1011 ] }
{ "return_month": "Feb", "return_day": "8", "max_price": 1000, "departure_airport": "DEN", "max_connections": 1, "departure_day": "6", "goal": "book", "departure_month": "Feb", "name": "Michael Gonzalez", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello, do you need any help from us?", "customer: Michael Gonzalez here. Can you help me to book a flight ticket from DEN to SFO?", "agent: Sure, could you please share your departure and arrival day?", "customer: My travelling dates are 06 Feb and 08 Feb.", "agent: The AA airline with flight number 1011 is available having fare as 100 and connection as 1, is it ok for you?", "customer: Ok, proceed with the booking.", "agent: Ok, your reservation is confirmed.", "customer: Thanks for helping me.", "agent: Thank you for choosing us, have a great day." ]
{ "status": "book", "name": "Michael Gonzalez", "flight": [ 1011, 1022 ] }
[]
true
{ "status": "book", "name": "Sandra Hall", "flight": [ 1005 ] }
{ "return_month": "Sept", "return_day": "28", "max_price": 1000, "departure_airport": "PHL", "max_connections": 1, "departure_day": "26", "goal": "book", "departure_month": "Sept", "name": "Sandra Hall", "return_airport": "DTW" }
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[ "customer: Hi.", "agent: Hello, how can I help you today?", "customer: Can you help me to book a flight from PHL to DTW?", "agent: Sure, let me know your travel dates?", "customer: I would like to travel on Sept 26 and 28.", "agent: Do you have any requirements?", "customer: I need a connecting flight.", "agent: Ok, may I know your name please?", "customer: My name is Sandra Hall.", "agent: United Airlines has a connecting flight with number 1005 for fare 100, shall I proceed?", "customer: Proceed with booking.", "agent: Your ticket is reserve in economy class.", "customer: Thank you.", "agent: Thank you for opting us." ]
{ "status": "book", "name": "Sandra Hall", "flight": [ 1005 ] }
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true
{ "status": "book", "name": "Sarah Davis", "flight": [ 1016 ] }
{ "return_month": "July", "return_day": "1", "max_price": 5000, "departure_airport": "ORD", "max_connections": 1, "departure_day": "29", "goal": "change", "departure_month": "June", "name": "Sarah Davis", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Sarah Davis.", "agent: Davis, how may I assist you today?", "customer: I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?", "agent: Sure, I will help you in changing, please hold on for a moment to check your reservation status.", "customer: Thank you.", "agent: I found your reservation, may I know your new airport codes?", "customer: I am departing from ORD and land in IAH.", "agent: Let me know your travelling dates?", "customer: I am departing on 06/29 an return on 07/01.", "agent: Delta airline is providing flight with connection 1 as per your details, can I proceed?", "customer: Please proceed for booking.", "agent: I confirmed your ticket by flight number 1016.", "customer: Thank you for your help.", "agent: It's my pleasure." ]
{ "status": "change", "name": "Sarah Davis", "flight": [ 1016 ] }
[]
false
{ "status": "no_reservation", "name": "Kimberly Johnson", "flight": [] }
{ "return_month": "Nov", "return_day": "18", "max_price": 5000, "departure_airport": "LAS", "max_connections": 1, "departure_day": "16", "goal": "cancel", "departure_month": "Nov", "name": "Kimberly Johnson", "return_airport": "ATL" }
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[ "customer: Hello.", "agent: Hello, how may I support you today?", "customer: I am Kimberly Johnson, I want to cancel my ticket has my plan for vacation at Washington is cancelled. Can you help me with that?", "agent: Sure, we are here to help you. Please wait a moment.", "customer: Sure.", "agent: Thank you for your time, unfortunately no reservation found with your name.", "customer: Ok, thank you for the information.", "agent: Thank you for approaching us." ]
{ "status": "no_reservation", "name": "Kimberly Johnson", "flight": [] }
[]
true
{ "status": "book", "name": "Dennis Walker", "flight": [ 1007 ] }
{ "return_month": "Nov", "return_day": "11", "max_price": 200, "departure_airport": "CLT", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Nov", "name": "Dennis Walker", "return_airport": "OAK" }
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[ "customer: Hello.", "agent: Hello, how may I aid you?", "customer: I am planning to attend my friend wedding at OAK, can you please reserve flight ticket from CLT?", "agent: Ok, may I know your desired travelling dates?", "customer: My desired travelling dates are Nov,09 and Nov,11.", "agent: Do you need a direct flight?", "customer: No, I prefer one connecting flight.", "agent: May I know your name please?", "customer: Myself Dennis Walker.", "agent: Do you have any other requirements?", "customer: I prefer economy class flight ticket.", "agent: Flight-1007 is available with economy class and 1 connection by Frontier Airlines. Can I book it now?", "customer: Yes, please proceed the reservation.", "agent: Your ticket is reserved, enjoy your friend's wedding.", "customer: Thank you very much for reserving my flight ticket.", "agent: Have a nice day." ]
{ "status": "book", "name": "Dennis Walker", "flight": [ 1007, 1012 ] }
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true
{ "status": "book", "name": "Karen Anderson", "flight": [ 1022 ] }
{ "return_month": "Feb", "return_day": "1", "max_price": 1000, "departure_airport": "DEN", "max_connections": 1, "departure_day": "30", "goal": "book", "departure_month": "Jan", "name": "Karen Anderson", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello.", "customer: Myself Karen Anderson.", "agent: How may I help you?", "customer: I am planning to visit San Francisco, will you help me in booking the flight ticket from DEN to SFO?", "agent: Sure, I am glad to help you. Can you please share your travel dates?", "customer: My travelling dates are Jan 30 and Feb 01.", "agent: May I know your connection limit?", "customer: I need a flight with single connection.", "agent: May I know your depart and return time?", "customer: My return time must be in afternoon.", "agent: Please wait for a while. Here, there is a flight with 1 connection in Hawaiian airlines and price is 200. Shall I book?", "customer: Sure, you can proceed with the booking.", "agent: Ok, your ticket has been booked with the flight 1022.", "customer: Thank you for helping me.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Karen Anderson", "flight": [ 1022 ] }
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true
{ "status": "book", "name": "Ronald Young", "flight": [ 1000 ] }
{ "return_month": "Apr", "return_day": "20", "max_price": 500, "departure_airport": "DEN", "max_connections": 0, "departure_day": "18", "goal": "book", "departure_month": "Apr", "name": "Ronald Young", "return_airport": "HOU" }
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[ "customer: Hi, I am Ronald Young.", "agent: Hello, how can I guide you for today?", "customer: Can you please reserve me a direct flight from Denver, CO - DEN to Houston, TX - HOU?", "agent: Can you please share on what dates you are willing to travel?", "customer: My trip dates are 04/18 - 04/20.", "agent: Please give me a minute, I will check the availability of flights on this route.", "customer: Sure.", "agent: There is a flight with ticket fare 200 in Hawaiian airlines with a stopover. Is it ok for you?", "customer: Please reserve.", "agent: Your booking is confirmed with flight number 1000.", "customer: Thank you.", "agent: Thank you for contacting us, have a nice day." ]
{ "status": "no_flight", "name": "Ronald Young", "flight": [] }
[]
false
{ "status": "no_reservation", "name": "Cynthia Scott", "flight": [] }
{ "return_month": "July", "return_day": "12", "max_price": 500, "departure_airport": "OAK", "max_connections": 1, "departure_day": "10", "goal": "cancel", "departure_month": "July", "name": "Cynthia Scott", "return_airport": "JFK" }
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[ "customer: Hello.", "agent: Hello. How can I aid you?", "customer: I would like to cancel my flight reservation as my trip got postponed, can you please help me?", "agent: Sure, We are here to help you. May I know your name?", "customer: I am Cynthia Scott.", "agent: Give me a minute.", "customer: Sure.", "agent: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.", "customer: That's ok, thank you for checking.", "agent: Thank you for opting us." ]
{ "status": "no_reservation", "name": "Cynthia Scott", "flight": [] }
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true
{ "status": "no_flight", "name": "Donald Davis", "flight": [] }
{ "return_month": "Mar", "return_day": "15", "max_price": 1000, "departure_airport": "AUS", "max_connections": 1, "departure_day": "13", "goal": "book", "departure_month": "Mar", "name": "Donald Davis", "return_airport": "IAD" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: I would like to book a flight ticket from AUS to IAD to meet my brother. Can you please help me with booking a flight ticket?", "agent: Sure, kindly share your travel dates.", "customer: Sure, my travelling dates are Mar 13 and Mar 15.", "agent: Do you have any connection limit?", "customer: I need a lay by in between the journey.", "agent: May I know your name?", "customer: I am Donald Davis.", "agent: Sorry to say, no flights found with your requirement.", "customer: No worries, thank you for the information.", "agent: Thanks for reaching us." ]
{ "status": "no_flight", "name": "Donald Davis", "flight": [] }
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true
{ "status": "no_flight", "name": "Elizabeth White", "flight": [] }
{ "return_month": "May", "return_day": "4", "max_price": 500, "departure_airport": "AUS", "max_connections": 1, "departure_day": "2", "goal": "book", "departure_month": "May", "name": "Elizabeth White", "return_airport": "IAH" }
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[ "customer: Hello, myself Elizabeth White.", "agent: Hello. How can I aid you today?", "customer: I am planning to book a flight ticket to IAH from AUS, can you please help me out?", "agent: Sure, I need to know your travelling dates?", "customer: Sure, my planned travelling dates are May 02 and May 04.", "agent: How much you can afford for this ticket?", "customer: I want my ticket fare must be within 500.", "agent: Sorry to say this, no flights are available on your desired route.", "customer: It's ok, thank you for the information.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Elizabeth White", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Dennis Hall", "flight": [] }
{ "return_month": "Mar", "return_day": "20", "max_price": 1000, "departure_airport": "SEA", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "Mar", "name": "Dennis Hall", "return_airport": "CLT" }
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[ "customer: Hi. Dennis Hall here.", "agent: Hello. How can I help you?", "customer: Reserve a flight ticket that is from SEA to CLT.", "agent: Can you please tell your travelling dates?", "customer: My travel dates are from 03/18 to 03/20.", "agent: Sorry, there are no flights available with your requested details.", "customer: Ok, not a problem. Thank you.", "agent: Thank you and have a nice day." ]
{ "status": "no_flight", "name": "Dennis Hall", "flight": [] }
[]
true
{ "status": "book", "name": "James Collins", "flight": [ 1003 ] }
{ "return_month": "Apr", "return_day": "1", "max_price": 200, "departure_airport": "EWR", "max_connections": 1, "departure_day": "30", "goal": "book", "departure_month": "Mar", "name": "James Collins", "return_airport": "MSP" }
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[ "customer: Hello, I am James Collins.", "agent: Hello, how may I amend you today?", "customer: I need to attend an interview in HQ software at Minneapolis & St, Paul, MSP. Can you please avail a flight ticket for me?", "agent: Sure, we are mirthful to help you.", "customer: Thank you.", "agent: Can you please share your journey dates?", "customer: I want to start on 03/30 and return on 04/01.", "agent: May I know at what price you are looking for airfare?", "customer: I can afford upto 200.", "agent: Kindly ensure your boarding point?", "customer: My boarding is New York, EWR.", "agent: Ok, please wait for a while.", "customer: Ok.", "agent: We found a Delta airlines,flight number 1003, having single connection and the fare of 100.", "customer: Please confirm my ticket with this airlines.", "agent: Your ticket has been reserved.", "customer: Thank you for your kind response.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "James Collins", "flight": [ 1003, 1004 ] }
[]
true
{ "status": "no_reservation", "name": "Jessica Wilson", "flight": [] }
{ "return_month": "Nov", "return_day": "26", "max_price": 500, "departure_airport": "MSP", "max_connections": 1, "departure_day": "24", "goal": "cancel", "departure_month": "Nov", "name": "Jessica Wilson", "return_airport": "LAX" }
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[ "customer: Hi. I am Jessica Wilson.", "agent: Hello, How exactly I can serve you the best today?", "customer: I need to cancel my reservation as my exams got postponed, can you please help me?", "agent: Sure, I will help you with that.", "customer: Thank you.", "agent: Please wait a while.", "customer: Ok.", "agent: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.", "customer: Ok, no problem. Thank you.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Jessica Wilson", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Joshua Green", "flight": [] }
{ "return_month": "Feb", "return_day": "21", "max_price": 1000, "departure_airport": "DCA", "max_connections": 0, "departure_day": "19", "goal": "book", "departure_month": "Feb", "name": "Joshua Green", "return_airport": "PHX" }
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[ "customer: Hello.", "agent: Hello, how can I aid you?", "customer: I want to book a flight from DCA to visit PHX for vacation. Can you book a flight for me?", "agent: May I know your trip dates?", "customer: I will fly on Feb 19 and return on Feb 21.", "agent: Do you have any connection limit preference?", "customer: I prefer a direct flight.", "agent: Do you have any other specifications?", "customer: No.", "agent: Could you help me with your name please?", "customer: My name is Joshua Green.", "agent: Sorry, there is no direct flight available for the given dates.", "customer: Ok, thank you for the information.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Joshua Green", "flight": [] }
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true
{ "status": "book", "name": "Emily Harris", "flight": [ 1002 ] }
{ "return_month": "July", "return_day": "19", "max_price": 200, "departure_airport": "CLT", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "July", "name": "Emily Harris", "return_airport": "MCO" }
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[ "customer: Hello.", "agent: Hello, we are glad to have you as a customer, how can I assist you today?", "customer: I want to book a ticket from NC - CLT to FL - MCO to plan my husband's birthday. My travelling dates will be on 07/17 to 07/19.", "agent: Sure, can I have your name to proceed further?", "customer: Emily Harris.", "agent: Ok, please wait for a while, let me check with the airlines and let you know.", "customer: Sure.", "agent: Thanks for holding on, we are glad to inform you that a flight has found on that day. Details are as follows airline-Southwest flight number-1002 connections-1 and price limit is 100. Shall I proceed to booking?", "customer: Yes, you can.", "agent: Sure, your dates are reserved.", "customer: Thank you.", "agent: Pleasure to serve you, have a safe journey." ]
{ "status": "book", "name": "Emily Harris", "flight": [ 1002, 1008 ] }
[]
true
{ "status": "no_flight", "name": "Virginia Garcia", "flight": [] }
{ "return_month": "June", "return_day": "18", "max_price": 5000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "16", "goal": "book", "departure_month": "June", "name": "Virginia Garcia", "return_airport": "PHX" }
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[ "customer: Hello.", "agent: Hello, how can I assist you today?", "customer: My name is Virginia Garcia, I want to book a flight from CA-SFO to attend a meeting. Can you book a connecting flight for me?", "agent: Sure, I would be happy to help you. Can you please provide your take off airport code?", "customer: My source point is CA-SFO and destination is AZ-PHX.", "agent: On which dates would you like me to book a flight ticket for you?", "customer: I like to fly on 06/16 and return on 06/18.", "agent: Ok, please wait a moment, let me search a flight for you.", "customer: Sure.", "agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.", "customer: Ok, thank you for the information.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "Virginia Garcia", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Nicole Garcia", "flight": [] }
{ "return_month": "Mar", "return_day": "26", "max_price": 200, "departure_airport": "SFO", "max_connections": 1, "departure_day": "24", "goal": "book", "departure_month": "Mar", "name": "Nicole Garcia", "return_airport": "AUS" }
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[ "customer: Hi, I am Nicole Garcia.", "agent: Hello, how can I assist you?", "customer: I would like to book a flight ticket to Austin to attend for a conference on 03/24 and I intend to return on 03/26. Please help me with booking a ticket.", "agent: Sure, I am here to help you. Do you have any connection limit?", "customer: Yes, I need a connecting flight.", "agent: Can you please assign your airport codes?", "customer: Its from CA-SFO to TX-AUS.", "agent: Is there any price limit in booking a ticket?", "customer: The ticket price should be under 200.", "agent: Ok, please wait a moment.", "customer: Sure.", "agent: Sorry there is a no flight found on your required details.", "customer: Fine, no problem. Thank you.", "agent: Thanks for contacting us and have a great day." ]
{ "status": "no_flight", "name": "Nicole Garcia", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Larry Garcia", "flight": [] }
{ "return_month": "Mar", "return_day": "22", "max_price": 200, "departure_airport": "DEN", "max_connections": 1, "departure_day": "20", "goal": "book", "departure_month": "Mar", "name": "Larry Garcia", "return_airport": "DCA" }
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[ "customer: Hi. Larry Garcia here.", "agent: Hello, how can I aid you?", "customer: Can you book a connecting flight to Washington for my family vacation?", "agent: Sure, may I know your airport codes please?", "customer: My airport codes for boarding the flight are DEN to DCA.", "agent: Would you please provide me your trip dates?", "customer: The price limit is less than 200. My preferable dates for travel are 03/20 to 03/22.", "agent: Ok, please wait for a while.", "customer: Sure.", "agent: Sorry, there is no flight available as per your request.", "customer: Ok, not a problem. I will try with other airlines. Thank you.", "agent: My pleasure." ]
{ "status": "no_flight", "name": "Larry Garcia", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Elizabeth Wright", "flight": [] }
{ "return_month": "July", "return_day": "31", "max_price": 5000, "departure_airport": "EWR", "max_connections": 1, "departure_day": "29", "goal": "change", "departure_month": "July", "name": "Elizabeth Wright", "return_airport": "LGA" }
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[ "customer: Hello.", "agent: Hello, how can I support you?", "customer: My visa has been postponed. For this I want to change my reservation with the name of Elizabeth Wight.", "agent: Sure, Plesae wait for a moment.", "customer: Ok.", "agent: Thanks for waiting, there is no reservation found on your name.", "customer: No, problem. Thank you for aiding me.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Elizabeth Wright", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Ashley Lee", "flight": [] }
{ "return_month": "June", "return_day": "8", "max_price": 500, "departure_airport": "LAX", "max_connections": 1, "departure_day": "6", "goal": "cancel", "departure_month": "June", "name": "Ashley Lee", "return_airport": "AUS" }
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[ "customer: Hello.", "agent: Hello, how can I help you?", "customer: I am Ashley Lee. I want to cancel my reservation, due to my health issues. Could you help me in the cancellation?", "agent: Sure, we are here to help you. Wait for some time.", "customer: Sure.", "agent: Thanks for waiting there is no reservations found on your name.", "customer: Not an issue. Thank you.", "agent: Thanks for choosing us." ]
{ "status": "no_reservation", "name": "Ashley Lee", "flight": [] }
[]
true
{ "status": "book", "name": "Kathleen Thomas", "flight": [ 1001 ] }
{ "return_month": "Nov", "return_day": "13", "max_price": 200, "departure_airport": "ORD", "max_connections": 1, "departure_day": "11", "goal": "book", "departure_month": "Nov", "name": "Kathleen Thomas", "return_airport": "MSP" }
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[ "customer: Hello.", "agent: Hello. How may I help you?", "customer: Could you please help me in flight ticket booking process from ORD to MSP?", "agent: Sure, can you please tell me your trip dates?", "customer: Thank you for your response, I want to take off on Nov 11 and book my return ticket also on Nov 13.", "agent: Do you have any other requirements?", "customer: I will prefer 1 break in between my journey.", "agent: Ok, please wait a minute. Thank you for waiting and we have found a flight in economy class with 1 connection in Frontier airlines and the fare of your flight will be 100. Do you like me to proceed your booking with this flight?", "customer: Please confirm this flight ticket on my name Kathleen Thomas.", "agent: Your ticket is booked in 1001 flight.", "customer: Thank you.", "agent: Most welcome." ]
{ "status": "book", "name": "Kathleen Thomas", "flight": [ 1001, 1024 ] }
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true
{ "status": "no_flight", "name": "Andrew Perez", "flight": [] }
{ "return_month": "Oct", "return_day": "4", "max_price": 200, "departure_airport": "DEN", "max_connections": 1, "departure_day": "2", "goal": "book", "departure_month": "Oct", "name": "Andrew Perez", "return_airport": "OAK" }
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[ "customer: Hi, I am Andrew Perez.", "agent: Hello, How can I serve you exactly?", "customer: To participate in soft adventure sport at Oakland,CA - OAK. Can you help me to book a connecting flight?", "agent: Sure, I will help you.", "customer: Thank you.", "agent: Provide your travel dates please?", "customer: I want to fly on 10/02 and recur on 10/04.", "agent: Where is your origin airport?", "customer: I want to board from Denver, CO - DEN.", "agent: Ok, please wait.", "customer: Sure.", "agent: Thanks for waiting, there are no flights available at this moment matching your particulars.", "customer: Ok, no issues. Thanks for your help.", "agent: Thanks for your presence." ]
{ "status": "book", "name": "Andrew Perez", "flight": [ 1024 ] }
[]
false
{ "status": "no_flight", "name": "Rebecca Thompson", "flight": [] }
{ "return_month": "Feb", "return_day": "28", "max_price": 1000, "departure_airport": "DFW", "max_connections": 0, "departure_day": "26", "goal": "book", "departure_month": "Feb", "name": "Rebecca Thompson", "return_airport": "SEA" }
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[ "customer: Hello, Rebecca Thompson here.", "agent: Hello. How can I help you?", "customer: Can you book my flight ticket from DFW to SEA?", "agent: May I know your travelling dates please?", "customer: My travelling dates are from 02/26 to 02/28. Please make sure this, I want direct flight from my location to destination.", "agent: I am Sorry, there are no flights with your connection limit.", "customer: It's ok. Anyways, thank you to search.", "agent: Thank you for approaching us." ]
{ "status": "no_flight", "name": "Rebecca Thompson", "flight": [] }
[]
true
{ "status": "book", "name": "Kenneth Parker", "flight": [ 1026 ] }
{ "return_month": "Oct", "return_day": "4", "max_price": 200, "departure_airport": "MCO", "max_connections": 1, "departure_day": "2", "goal": "book", "departure_month": "Oct", "name": "Kenneth Parker", "return_airport": "CLT" }
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[ "customer: Hello.", "agent: Hello, how may I serve you at this moment?", "customer: Myself Kenneth Parker, I have to attend my friend marriage at Charlotte. Can you please help me in reserving the ticket from MCO to CLT?", "agent: Sure, I will help you. Please send your travelling dates.", "customer: I am willing to leave on Oct 02 and again I will rertrieve on Oct 04.", "agent: Do you have any limitations?", "customer: I mostly prefer for single connection. Can you please check for this?", "agent: There is a direct flight available with AA airline, shall I book it?", "customer: Yes, please go ahead and reserve the ticket.", "agent: Your booking is done with flight number 1026. Happy journey.", "customer: Thank you very much for reserving the ticket.", "agent: You are welcome, have a nice day." ]
{ "status": "book", "name": "Kenneth Parker", "flight": [ 1026 ] }
[]
true
{ "status": "book", "name": "Laura Garcia", "flight": [ 1019 ] }
{ "return_month": "Jan", "return_day": "8", "max_price": 5000, "departure_airport": "MSP", "max_connections": 1, "departure_day": "6", "goal": "book", "departure_month": "Jan", "name": "Laura Garcia", "return_airport": "PHX" }
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[ "customer: Hello. I am Laura Garcia.", "agent: Hello. How can I assist you today?", "customer: I want to travel from MSP to PHX. Can you help me to book a flight ticket?", "agent: Sure, I am gleeful to help you. May I know your travel dates please?", "customer: I want to travel on 01/06 and 01/08.", "agent: Ok, please wait for a while.", "customer: Ok, take your time.", "agent: Thank you for waiting. Here, there is a connecting flight available and airfare is about 200. Shall I proceed?", "customer: Proceed to booking.", "agent: Your ticket has been booked for the flight 1019 in Delta airlines.", "customer: Thank you for your help.", "agent: Thank you for opting our agency." ]
{ "status": "no_flight", "name": "Laura Garcia", "flight": [] }
[]
false
{ "status": "book", "name": "Shirley Hall", "flight": [ 1003 ] }
{ "return_month": "Apr", "return_day": "12", "max_price": 500, "departure_airport": "ORD", "max_connections": -1, "departure_day": "10", "goal": "book", "departure_month": "Apr", "name": "Shirley Hall", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: Can you please help me to book a flight ticket from ORD to SEA?", "agent: Sure, please share your planned travel dates?", "customer: My trip dates are Apr 10 to Apr 12.", "agent: Any other requirements to be met?", "customer: No.", "agent: Can I have your name please?", "customer: My name is Shirley Hall.", "agent: Frontier Airline flight 1003 available with connection limit 0 and fare is 200, shall I confirm this economy class flight?", "customer: Ok, please proceed.", "agent: Ok, your ticket has been booked.", "customer: Thank you.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Shirley Hall", "flight": [ 1003, 1018, 1024 ] }
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true
{ "status": "book", "name": "Laura Baker", "flight": [ 1023 ] }
{ "return_month": "Oct", "return_day": "15", "max_price": 1000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "13", "goal": "book", "departure_month": "Oct", "name": "Laura Baker", "return_airport": "EWR" }
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[ "customer: Hello, I am Laura Baker.", "agent: Hello. How can I help you today?", "customer: I have a plane to visit Central park at New York, please book a flight ticket with a connection.", "agent: Sure, I am glad to help you in booking. Will you please share your travel dates?", "customer: my travelling dates are depart date on 10/13 and return date on 10/15.", "agent: Ok, may I know your travelling airport codes?", "customer: I want to fly from HOU to EWR.", "agent: Please allow me a moment, let me check the flight availability for you.", "customer: Ok, take your time.", "agent: In my search, I found a flight for you with 1 stopover and it costs you 100. Shall I proceed for further?", "customer: Please go ahead with booking.", "agent: Your ticket has been booked with flight 1023 and airline is Frontier.", "customer: Thanks for the reservation.", "agent: Thank you for reaching us, have a safe flight." ]
{ "status": "book", "name": "Laura Baker", "flight": [ 1023, 1026 ] }
[]
true
{ "status": "no_flight", "name": "Jonathan Gonzalez", "flight": [] }
{ "return_month": "Mar", "return_day": "31", "max_price": 200, "departure_airport": "BOS", "max_connections": 1, "departure_day": "29", "goal": "book", "departure_month": "Mar", "name": "Jonathan Gonzalez", "return_airport": "AUS" }
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[ "customer: Hi. I am Jonathan Gonzalez.", "agent: Hello, how may I help you?", "customer: I want to watch a live foot ball match at Austin, TX - AUS. Can you help me in my booking?", "agent: Sure, may I know your origin point?", "customer: My source airport code is Boston, MA - BOS.", "agent: How much you can afford for trip?", "customer: I can pay up to 200.", "agent: Can I know your journey dates?", "customer: I will start my journey on 03/29. I will return on 03/31.", "agent: May I know your connection limit?", "customer: I need a halt in my journey.", "agent: Please wait a minute.", "customer: Sure, take your time.", "agent: Sorry, we have a flight with 2 connections in between journey.", "customer: Ok.", "agent: Thank you, hope we serve you next time.", "customer: Thank you so much for your service anyways." ]
{ "status": "book", "name": "Jonathan Gonzalez", "flight": [ 1020, 1028 ] }
[]
false
{ "status": "book", "name": "Ruth Perez", "flight": [ 1004 ] }
{ "return_month": "July", "return_day": "16", "max_price": 1000, "departure_airport": "JFK", "max_connections": 1, "departure_day": "14", "goal": "book", "departure_month": "July", "name": "Ruth Perez", "return_airport": "PHX" }
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[ "customer: Hello, I am Ruth Perez.", "agent: Hello, How can I help you today?", "customer: I love to do adventures as if now I would like to do Scuba diving in Shadow Cat Adventures at Phoenix, AZ-PHX. Can you please book a good reservation for me?", "agent: Sure. Can you please provide your journey dates and origin code?", "customer: I will start from New York, NY-JFK on 07/14. My returning day is on 07/16.", "agent: Ok, please wait for a minute, I will check and get back to you.", "customer: Ok.", "agent: We found an Delta airline flight, with number 1004. The price is 200, with 1 connection.", "customer: You can proceed for booking.", "agent: Ok, your ticket has been booked with flight number 1004.", "customer: Thanks for your service.", "agent: Thanks for availing us." ]
{ "status": "book", "name": "Ruth Perez", "flight": [ 1004, 1016 ] }
[]
true
{ "status": "no_reservation", "name": "Brandon Moore", "flight": [] }
{ "return_month": "Mar", "return_day": "17", "max_price": 1000, "departure_airport": "AUS", "max_connections": 1, "departure_day": "15", "goal": "change", "departure_month": "Mar", "name": "Brandon Moore", "return_airport": "LAS" }
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[ "customer: Hi.", "agent: Hello, how can I help you today?", "customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?", "agent: Sure, may I know your good name?", "customer: I am Brandon Moore.", "agent: Please wait for a moment.", "customer: Sure.", "agent: Sorry to say that, no reservation was found with your good name.", "customer: Ok, no issues. Thanks for the information.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Brandon Moore", "flight": [] }
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true
{ "status": "book", "name": "Deborah Mitchell", "flight": [ 1005 ] }
{ "return_month": "Feb", "return_day": "19", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "Feb", "name": "Deborah Mitchell", "return_airport": "LAS" }
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[ "customer: Hello.", "agent: Hello, how may I aid you today?", "customer: Can you please help me to reserve a flight ticket from JFK to LAS?", "agent: Sure, I am here to help you out. Please provide me your trip dates.", "customer: Thank you. My preferable travel dates are Feb 17th and Feb 19th.", "agent: May I know your name to proceed further?", "customer: My name is Deborah Mitchell.", "agent: Here is a connecting flight in economy class. Can I proceed with it?", "customer: That is exactly matching to my requirement, please proceed with the ticket booking.", "agent: Your ticket has been booked with 1005 flight in United American airlines.", "customer: Thank you for your help.", "agent: Thank you for reaching us Deborah Mitchell." ]
{ "status": "book", "name": "Deborah Mitchell", "flight": [ 1005 ] }
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true
{ "status": "no_flight", "name": "Mary Martin", "flight": [] }
{ "return_month": "Apr", "return_day": "27", "max_price": 1000, "departure_airport": "IAD", "max_connections": 1, "departure_day": "25", "goal": "book", "departure_month": "Apr", "name": "Mary Martin", "return_airport": "AUS" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am Mary Martin.", "agent: How can I help you?", "customer: Can you please reserve me a flight ticket from Washington, DC - IAD to Austin, TX - AUS?", "agent: Sure, I am glad to help you. Could you please share your travelling dates?", "customer: My trip dates are 04/25 - 04/27.", "agent: Thank you for waiting, there are no flights found on your preferable dates.", "customer: Not a problem, thank you.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "Mary Martin", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Amanda Clark", "flight": [] }
{ "return_month": "Mar", "return_day": "7", "max_price": 5000, "departure_airport": "AUS", "max_connections": 1, "departure_day": "5", "goal": "change", "departure_month": "Mar", "name": "Amanda Clark", "return_airport": "BOS" }
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[ "customer: Hi,.", "agent: Hello, how can I help you today?", "customer: My appointment with doctor is got postponed, So I need to change my existing reservation.", "agent: Sure, May I know your name?", "customer: By the way I am Amanda Clark.", "agent: We have not found any reservation on your name.", "customer: OK, Thanks for your information.", "agent: Thanks for choosing us." ]
{ "status": "no_reservation", "name": "Amanda Clark", "flight": [] }
[]
true
{ "status": "book", "name": "Elizabeth Green", "flight": [ 1006 ] }
{ "return_month": "Dec", "return_day": "1", "max_price": 500, "departure_airport": "PHX", "max_connections": 1, "departure_day": "29", "goal": "book", "departure_month": "Nov", "name": "Elizabeth Green", "return_airport": "DTW" }
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[ "customer: Hi.", "agent: Hello, how may I help you?", "customer: Can you book a ticket for me with my name Elizabeth Green?", "agent: Sure, may I know airport codes?", "customer: Thank you, my preferable locations are from PHX to DTW.", "agent: May I know your trip dates?", "customer: Sure, my planned dates are from 11/29 and 12/01.", "agent: There is a flight for you with 1 connection. Shall I proceed?", "customer: Please proceed.", "agent: Your ticker is booked.", "customer: Thanks for your response and great service.", "agent: Most welcome." ]
{ "status": "no_flight", "name": "Elizabeth Green", "flight": [] }
[]
false
{ "status": "book", "name": "Larry Davis", "flight": [ 1024 ] }
{ "return_month": "Feb", "return_day": "17", "max_price": 200, "departure_airport": "HOU", "max_connections": -1, "departure_day": "15", "goal": "book", "departure_month": "Feb", "name": "Larry Davis", "return_airport": "PHL" }
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[ "customer: Hi.", "agent: Hello, how may I assist you?", "customer: I am planning to go for Zoological park in PHL, can you please search a flight ticket from HOU?", "agent: Sure, I am here to help you. Can you please let me know your planned dates of journey?", "customer: My trip dates are 02/15 and 02/17.", "agent: I found a flight with Frontier airlines, ticket price is 200 with connection 1, would you like to proceed with the booking?", "customer: Myself Larry Davis, please book my ticket in that name.", "agent: Your flight ticket with flight-1024 has been booked.", "customer: Thank you for your help.", "agent: My pleasure, thank you for reaching out here." ]
{ "status": "book", "name": "Larry Davis", "flight": [ 1024 ] }
[]
true
{ "status": "book", "name": "Ronald Carter", "flight": [ 1002 ] }
{ "return_month": "Dec", "return_day": "28", "max_price": 500, "departure_airport": "DCA", "max_connections": 1, "departure_day": "26", "goal": "book", "departure_month": "Dec", "name": "Ronald Carter", "return_airport": "DTW" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: I am Ronald Carter. I am planning to watch sports live events in Detroit, can you help me in booking a flight ticket within a price limit of 500?", "agent: Sure, can I know your travelling dates?", "customer: I will start on 12/26, return on 12/28.", "agent: Ok, please help me with origin and destination airport codes?", "customer: My source and destination airport codes are DC - DCA, MI - DTW.", "agent: Delta airline is available with single connection and fare is 100. Shall I proceed?", "customer: You can proceed to booking.", "agent: Your ticket is booked with 1002 flight number in economy class.", "customer: Thank you.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Ronald Carter", "flight": [ 1002, 1013, 1015, 1018, 1028 ] }
[]
true
{ "status": "no_reservation", "name": "William Miller", "flight": [] }
{ "return_month": "Oct", "return_day": "3", "max_price": 5000, "departure_airport": "LGA", "max_connections": 1, "departure_day": "1", "goal": "change", "departure_month": "Oct", "name": "William Miller", "return_airport": "DEN" }
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[ "customer: Hello.", "agent: Hello. How may I help you?", "customer: William Miller here. I want to change my reservation due to my office meeting, can you help me?", "agent: Ok, please hold on a moment.", "customer: Ok, please check with my previous booking and tell me the status.", "agent: Thanks for your time, there is no reservation found on your name.", "customer: Oh! That's sad, thank you for checking anyways.", "agent: Thanks for choosing us.", "customer: You are most welcome." ]
{ "status": "no_reservation", "name": "William Miller", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Thomas Thompson", "flight": [] }
{ "return_month": "Oct", "return_day": "16", "max_price": 200, "departure_airport": "LAX", "max_connections": 1, "departure_day": "14", "goal": "book", "departure_month": "Oct", "name": "Thomas Thompson", "return_airport": "JFK" }
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[ "customer: Hello.", "agent: Hello.", "customer: Myself Thomas Thompson,.", "agent: How can I assist you?", "customer: I am planninfg to meet my b.tech friends at New York this weekend. Can you please help me in reserving the ticket from LAX to JFK?", "agent: Sure, I can help you with that. May I know your preferable travel dates please?", "customer: I am willing to drop-off Oct 14 and again I will retrieve on Oct 16.", "agent: Ok, please wait for a while.", "customer: Sure.", "agent: Sorry to inform you that there are no flights available for you on those dates.", "customer: Not a big issue, I will choose an other way to reach my destination. Thank you very much for your service.", "agent: Thank you for reaching us.", "customer: You are welcome." ]
{ "status": "no_flight", "name": "Thomas Thompson", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Jacob Martin", "flight": [] }
{ "return_month": "July", "return_day": "10", "max_price": 5000, "departure_airport": "ORD", "max_connections": 1, "departure_day": "8", "goal": "book", "departure_month": "July", "name": "Jacob Martin", "return_airport": "DFW" }
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[ "customer: Hello.", "agent: Hello, how may I aid you?", "customer: Can you please help me in booking a flight ticket from ORD to DFW?", "agent: Sure, please share your itinerary dates.", "customer: I want to fly on July 08 and return on July 10.", "agent: May I know your name?", "customer: Myself Jacob Martin.", "agent: Sorry Jacob Martin, no flights are available on your route.", "customer: Not an issue. Thank you.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Jacob Martin", "flight": [] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1529921696056 }, { "button_name": "", "field_name": "from_city", "field_value": "ORD", "timestmamp": 1529921702319 }, { "button_name": "", "field_name": "to_city", "field_value": "DFW", "timestmamp": 1529921727270 }, { "button_name": "", "field_name": "departure_day", "field_value": "07/08", "timestmamp": 1529921738673 }, { "button_name": "", "field_name": "return_day", "field_value": "07/10", "timestmamp": 1529921742968 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1529921750954 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_flight", "timestmamp": 1529921753086 }, { "button_name": "", "field_name": "customer-name", "field_value": "Jacob Martin", "timestmamp": 1529921836111 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1529921871975 } ]
true
{ "status": "book", "name": "Robert Walker", "flight": [ 1003 ] }
{ "return_month": "June", "return_day": "26", "max_price": 1000, "departure_airport": "MSP", "max_connections": 1, "departure_day": "24", "goal": "book", "departure_month": "June", "name": "Robert Walker", "return_airport": "ORD" }
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[ "customer: Hello, Robert Walker here.", "agent: Hello, how may I assist you?", "customer: I am planning to travel from Minneapolis & St. Paul MN-MSP to Chicago IL-ORD. Can you please help me to book a flight ticket?", "agent: Sure, may I know your travelling dates, please?", "customer: Yasure. My depart is on 06/24 and returning is on 06/26.", "agent: Do you have any connection limit?", "customer: Ya one single connection.", "agent: Thanks for giving your details, we found a flight on your details with airline Frontier, flight number: 1003. Shall I proceed for booking?", "customer: OK.", "agent: Your ticket has been booked.", "customer: Thank you.", "agent: Thanks for choosing us, have a nice day." ]
{ "status": "book", "name": "Robert Walker", "flight": [ 1003, 1018 ] }
[]
true
{ "status": "book", "name": "Samantha Wright", "flight": [ 1006 ] }
{ "return_month": "Nov", "return_day": "27", "max_price": 1000, "departure_airport": "SEA", "max_connections": 1, "departure_day": "25", "goal": "book", "departure_month": "Nov", "name": "Samantha Wright", "return_airport": "DEN" }
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[ "customer: Hello, I am Samantha Wright.", "agent: Hello, how may I oblige you today?", "customer: I need to attend the birthday party at Denver for enjoying with my childhood friends. Could you please help me in booking a ticket from SEA and DEN?", "agent: Sure, can you please mention your journey dates?", "customer: My travelling dates are 11/25 and return on 11/27.", "agent: Ok, do you have any other specifications?", "customer: Price should be below 1000.", "agent: Ok, please wait a while.", "customer: Sure.", "agent: Thank you for waiting, there is a flight in JetBlue airline with a halt in between your journey.", "customer: You can proceed.", "agent: The flight number is 1006 and the price is 200. Your booking has done.", "customer: Thank you for your quick response.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Samantha Wright", "flight": [ 1006 ] }
[]
true