action
dict | intent
dict | timestamps
sequencelengths 3
35
| dialogue
sequencelengths 3
35
| expected_action
dict | search_info
listlengths 0
297
| correct_sample
unknown |
|---|---|---|---|---|---|---|
{
"status": "no_flight",
"name": "Anna Thomas",
"flight": []
} | {
"return_month": "Oct",
"return_day": "1",
"max_price": 1000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "29",
"goal": "book",
"departure_month": "Sept",
"name": "Anna Thomas",
"return_airport": "HOU"
} | [
1526898225,
1526898253,
1526898256,
1526898272,
1526898301,
1526898308,
1526898325,
1526898337,
1526898368,
1526898376,
1526898416,
1526898437,
1526898452,
1526898457
] | [
"customer: Hello.",
"agent: Hello. How can I aid you?",
"customer: Can you aid me in booking a flight ticket from MSP to HOU?",
"agent: Sure, may I know about the planned travel dates?",
"customer: I am planning to start on Sep 29th and return back on Oct 1st.",
"agent: Do you have any specifications?",
"customer: I prefer to travel in economy class.",
"agent: May I know about the connection limit?",
"customer: Make sure that connection limit is 1.",
"agent: Please provide me the name.",
"customer: I am Anna Thomas.",
"agent: Here, there are no flights are available for your desired intent.",
"customer: No issues. Thank you for checking.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Anna Thomas",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526898274225
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "MSP",
"timestmamp": 1526898277729
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "HOU",
"timestmamp": 1526898280232
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "09/29",
"timestmamp": 1526898316709
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/01",
"timestmamp": 1526898323385
},
{
"button_name": "",
"field_name": "class",
"field_value": "economy",
"timestmamp": 1526898345264
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526898347608
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526898351266
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Anna Thomas.",
"timestmamp": 1526898454113
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Anna Thomas",
"timestmamp": 1526898456673
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526898459244
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526898461767
}
] | true |
{
"status": "book",
"name": "Jeffrey Williams",
"flight": [
1004
]
} | {
"return_month": "May",
"return_day": "31",
"max_price": 1000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "29",
"goal": "book",
"departure_month": "May",
"name": "Jeffrey Williams",
"return_airport": "AUS"
} | [
1521541610,
1521541630,
1521541689,
1521541698,
1521541727,
1521541749,
1521541779,
1521541829,
1521541833,
1521541865
] | [
"customer: Hi.",
"agent: Hello, how may I guide you?",
"customer: I am Jeffrey Williams. I would like to book a flight ticket from BOS to AUS. Could you please help me out?",
"agent: Sure, can I know your preferable dates?",
"customer: I am planning to start on 05/29 and return back on 05/31.",
"agent: I found a flight 1004 of Southwest airlines matches with your preferences, can I proceed?",
"customer: Yes, please proceed.",
"agent: Your ticket is booked.",
"customer: Thank you for the help.",
"agent: Thank you, have a good day."
] | {
"status": "book",
"name": "Jeffrey Williams",
"flight": [
1004,
1012,
1025
]
} | [] | true |
{
"status": "book",
"name": "William Anderson",
"flight": [
1026
]
} | {
"return_month": "Apr",
"return_day": "20",
"max_price": 200,
"departure_airport": "HOU",
"max_connections": 0,
"departure_day": "18",
"goal": "book",
"departure_month": "Apr",
"name": "William Anderson",
"return_airport": "AUS"
} | [
1523325952,
1523325961,
1523325988,
1523326021,
1523326032,
1523326096,
1523326140,
1523326218,
1523326245,
1523326305,
1523326310,
1523326333,
1523326339,
1523326344
] | [
"customer: Hello,.",
"agent: Hello, how may I assist you?",
"customer: I am William Anderson. I need to visit Lyndon Baines Johnson library at Austin. Can you book me a flight ticket?",
"agent: Sure, I will help you in that.",
"customer: Thank you.",
"agent: When did you planned to visit Lyndon Baines Johnson library?",
"customer: I want to travel on 04/18, and need to catch return flight on 04/20.",
"agent: Thanks for providing your dates we need some more details also, please share me your airport codes?",
"customer: I need to leave from my nearest airport HOU to reach AUS.",
"agent: We found a flight on your details with airline Spirit, flight number: 1026. Shall I book this ticket with economy flight?",
"customer: Proceed with the booking.",
"agent: Your ticket has been booked.",
"customer: Thanks for the help.",
"agent: Thank you so much."
] | {
"status": "no_flight",
"name": "William Anderson",
"flight": []
} | [] | false |
{
"status": "no_flight",
"name": "Frank Rodriguez",
"flight": []
} | {
"return_month": "Dec",
"return_day": "3",
"max_price": 1000,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Dec",
"name": "Frank Rodriguez",
"return_airport": "SEA"
} | [
1519717910,
1519717911,
1519717969,
1519717993,
1519718018,
1519718049,
1519718065,
1519718088,
1519718115,
1519718117,
1519718135,
1519718142
] | [
"customer: Hello. I am Frank Rodriguez.",
"agent: Hello, how may I aid you?",
"customer: I am planning to shoot documentary on the most haunted place Harvard Exit Theatre in Seattle. So, reserve me a flight ticket to SEA.",
"agent: Ok, may I know your dates of travel?",
"customer: 12/01 is my staring date and 12/03 is my arrival date.",
"agent: Please share your boarding point?",
"customer: My boarding point is Chicago, ORD.",
"agent: Ok, please wait a moment.",
"customer: Sure.",
"agent: Sorry to inform you that, currently no flights are running at that locations due to abnormal weather conditions.",
"customer: No problem. Thank you for your response.",
"agent: Thank you."
] | {
"status": "book",
"name": "Frank Rodriguez",
"flight": [
1002,
1015
]
} | [] | false |
{
"status": "no_reservation",
"name": "Donald Jones",
"flight": []
} | {
"return_month": "Dec",
"return_day": "19",
"max_price": 500,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "17",
"goal": "cancel",
"departure_month": "Dec",
"name": "Donald Jones",
"return_airport": "JFK"
} | [
1518714349,
1518714355,
1518714363,
1518714376,
1518714380,
1518714393,
1518714400,
1518714403,
1518714413,
1518714445,
1518714457,
1518714459
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Donald Jones.",
"agent: How can I help you Donald?",
"customer: I want to cancel my reservation, can you help me?",
"agent: Sure, I will help you.",
"customer: Thanks.",
"agent: Please wait for a moment.",
"customer: Ok.",
"agent: No reservation is available under your name.",
"customer: That's ok, thank you.",
"agent: You are welcome."
] | {
"status": "no_reservation",
"name": "Donald Jones",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Gary Campbell",
"flight": []
} | {
"return_month": "May",
"return_day": "8",
"max_price": 200,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "6",
"goal": "book",
"departure_month": "May",
"name": "Gary Campbell",
"return_airport": "IAD"
} | [
1524573665,
1524573672,
1524573702,
1524573714,
1524573759,
1524573802,
1524573851,
1524573866
] | [
"customer: Hi.",
"agent: Hello, how may I assist you?",
"customer: I am Gary Campbell. Please book a flight ticket from JFK to IAD.",
"agent: Sure, may I know your planned travel dates please?",
"customer: My travelling dates are 05/06 and 05/08.",
"agent: Sorry, there is no flight available on your requested dates.",
"customer: That's ok, thank you for the response.",
"agent: You are welcome."
] | {
"status": "no_flight",
"name": "Gary Campbell",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Daniel Jones",
"flight": [
1004
]
} | {
"return_month": "July",
"return_day": "21",
"max_price": 1000,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "July",
"name": "Daniel Jones",
"return_airport": "MCO"
} | [
1525369475,
1525369491,
1525369513,
1525369532,
1525369561,
1525369570,
1525369604,
1525369612,
1525369639,
1525369660,
1525369674,
1525369697,
1525369704,
1525369709
] | [
"customer: Hello, Daniel Jones here.",
"agent: Hello. How can I assist you today?",
"customer: I need you to book a flight ticket from IAD to MCO.",
"agent: Sure, will you mention your travelling dates please?",
"customer: July 19 and 21 are the best travelling dates.",
"agent: Do you have any specifications?",
"customer: I need to depart in the morning.",
"agent: Please give me a moment.",
"customer: Sure.",
"agent: Thanks for waiting, there is a flight with price 100 and the connections 1 is available. Shall I confirm your ticket?",
"customer: Please book the ticket.",
"agent: Your ticket is booked. The flight number is 1004.",
"customer: Thank you for the help.",
"agent: Welcome, have a great day."
] | {
"status": "book",
"name": "Daniel Jones",
"flight": [
1004
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Daniel Joes",
"timestmamp": 1525369498453
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Daniel Jones",
"timestmamp": 1525369504906
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525369582370
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "IAD",
"timestmamp": 1525369589057
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "MCO",
"timestmamp": 1525369592017
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "07/19",
"timestmamp": 1525369604932
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "07/21",
"timestmamp": 1525369607795
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "morning",
"timestmamp": 1525369618289
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525369621787
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1004",
"timestmamp": 1525369713392
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525369715015
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525369717112
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525369727519
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525369732655
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525369734696
}
] | true |
{
"status": "no_flight",
"name": "Gary Thomas",
"flight": []
} | {
"return_month": "Mar",
"return_day": "27",
"max_price": 1000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "Mar",
"name": "Gary Thomas",
"return_airport": "PHL"
} | [
1526041082,
1526041089,
1526041102,
1526041128,
1526041145,
1526041168,
1526041191,
1526041198,
1526041216,
1526041235,
1526041307,
1526041321,
1526041340,
1526041343
] | [
"customer: Hello. I am Gary Thomas.",
"agent: Hello. How may I assist you?",
"customer: I am looking for a flight from LAS to PHL, can you please help m in booking?",
"agent: Sure, could you please share your planned journey dates please?",
"customer: I am planning to start my journey on Mar 25 and return back on Mar 27.",
"agent: Do you need a connecting flight?",
"customer: Yes, I need a connecting flight.",
"agent: May I know your specific timings of your journey?",
"customer: My arrival time is evening.",
"agent: Do you have any other preferences?",
"customer: No.",
"agent: Gary Thomas, no flights has been found on your planned travel dates.",
"customer: That's ok, thank you for checking.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Gary Thomas",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Gary Thomas",
"timestmamp": 1526041110471
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526041131102
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LAS",
"timestmamp": 1526041135078
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "PHL",
"timestmamp": 1526041137742
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/25",
"timestmamp": 1526041174121
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/27",
"timestmamp": 1526041178314
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526041201702
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "evening",
"timestmamp": 1526041247518
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526041289648
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526041292102
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526041344445
}
] | true |
{
"status": "book",
"name": "Timothy Mitchell",
"flight": [
1012
]
} | {
"return_month": "May",
"return_day": "31",
"max_price": 5000,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "29",
"goal": "book",
"departure_month": "May",
"name": "Timothy Mitchell",
"return_airport": "PHX"
} | [
1515485272,
1515485297,
1515485358,
1515485385,
1515485422,
1515485436,
1515485506,
1515485584,
1515485593,
1515485613,
1515485617,
1515485627
] | [
"customer: Hello, I am Timothy Mitchell.",
"agent: Hello, how can I help you?",
"customer: I would like to visit a Arizon Desert at Phoenix, so can you make a reservation with a connecting flight?",
"agent: Sure, can you please help me with your journey dates?",
"customer: I would like to start on 05/29 and return on 05/31.",
"agent: May I know your airport codes?",
"customer: My source is New York, NY-EWR and destination is Phoenix, AZ-PHX.",
"agent: Thank you for your details. A flight in UA airline with price 200 having single connection is found. Shall I proceed with it?",
"customer: You can proceed.",
"agent: Your ticket is confirmed in flight number 1012.",
"customer: Thank you for your response.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Timothy Mitchell",
"flight": [
1010
]
} | [] | false |
{
"status": "book",
"name": "Richard Jackson",
"flight": [
1003
]
} | {
"return_month": "May",
"return_day": "18",
"max_price": 5000,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "16",
"goal": "book",
"departure_month": "May",
"name": "Richard Jackson",
"return_airport": "IAH"
} | [
1516063729,
1516063759,
1516063805,
1516063832,
1516063854,
1516063885,
1516063903,
1516063936,
1516063950,
1516063964,
1516063970,
1516063980
] | [
"customer: Hi, I am Richard Jackson.",
"agent: Hello, how can I help you today?",
"customer: I need to book to attend a sports event which is held at Houston on 05/16 and return on 05/18, can you help me with booking ticket?",
"agent: Sure, please share me your price limit for this journey.",
"customer: Sure, I need a ticket with price under 5000.",
"agent: Provide me your airport codes, please.",
"customer: Ok, I would like to start from Atlanta, GA-ATL to TX-IAH.",
"agent: We found a connecting flight with price only 100 in Hawaiian airline. Shall I proceed for booking?",
"customer: Yes, please go on with booking.",
"agent: Successfully ticket has been booked with flight number 1003.",
"customer: Thank you for helping me.",
"agent: Thanks for choosing us to serve you."
] | {
"status": "book",
"name": "Richard Jackson",
"flight": [
1003,
1015
]
} | [] | true |
{
"status": "book",
"name": "Nicole Mitchell",
"flight": [
1012
]
} | {
"return_month": "Dec",
"return_day": "8",
"max_price": 1000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "6",
"goal": "book",
"departure_month": "Dec",
"name": "Nicole Mitchell",
"return_airport": "SEA"
} | [
1529923870,
1529923876,
1529923894,
1529923904,
1529923923,
1529923925,
1529923942,
1529923945,
1529923976,
1529923980,
1529923986,
1529924001,
1529924011,
1529924018,
1529924022,
1529924024
] | [
"customer: Hello.",
"agent: Hello, how may I aid you today?",
"customer: I am planning to book a ticket from MSP to SEA. Can you please help me out?",
"agent: Sure, please share me your travel dates.",
"customer: I am planning to travel on Dec 06 and return back on Dec 08.",
"agent: Do you need direct flight or connecting flight?",
"customer: I am looking for a connecting flight.",
"agent: For booking, we need your good name. Please mention it.",
"customer: My name is Nicole Mitchell.",
"agent: May I know your class preferences?",
"customer: I am looking for a economy class.",
"agent: We found a AA airline and 1012 is flight number with a fare of 100. Shall I proceed?",
"customer: That's fine, please proceed the booking.",
"agent: Your ticket is confirmed with an economy class.",
"customer: Thank you for your service.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Nicole Mitchell",
"flight": [
1012
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529923928158
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "MSP",
"timestmamp": 1529923930549
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "SEA",
"timestmamp": 1529923933693
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "12/06",
"timestmamp": 1529923938613
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "12/08",
"timestmamp": 1529923941359
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529923943471
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Nicole Mitchell",
"timestmamp": 1529924032900
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1529924033813
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1012",
"timestmamp": 1529924036132
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529924054476
}
] | true |
{
"status": "book",
"name": "Helen Hall",
"flight": [
1019
]
} | {
"return_month": "Mar",
"return_day": "26",
"max_price": 500,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "24",
"goal": "book",
"departure_month": "Mar",
"name": "Helen Hall",
"return_airport": "LAS"
} | [
1523983216,
1523983222,
1523983248,
1523983292,
1523983307,
1523983307,
1523983311,
1523983369,
1523983387,
1523983407,
1523983416,
1523983435,
1523983443,
1523983451,
1523983460,
1523983478
] | [
"customer: Hello. I am Helen Hall.",
"agent: Hello, how can I assist you today?",
"customer: Can you help me booking a flight ticket from DCA to LAS?",
"agent: Sure, I am glad to help you.",
"customer: Thank you.",
"agent: May I know your journey dates please?",
"customer: I will start on 03/24 and return on 03/26.",
"agent: Ok, please share your specifications.",
"customer: I need a break in my journey.",
"agent: Thanks for your details, please wait.",
"customer: Sure.",
"agent: Thank you for waiting, we found a connecting flight with a fare of 100 in 1019 Hawaiian airline.",
"customer: Please proceed with the booking.",
"agent: Ok, your ticket has been confirmed.",
"customer: Thank you for your kind service.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Helen Hall",
"flight": [
1019
]
} | [] | true |
{
"status": "book",
"name": "Elizabeth Turner",
"flight": [
1025
]
} | {
"return_month": "July",
"return_day": "7",
"max_price": 1000,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "July",
"name": "Elizabeth Turner",
"return_airport": "SEA"
} | [
1513215702,
1513215738,
1513215796,
1513215821,
1513215933,
1513215963,
1513215995,
1513216052,
1513216059,
1513216096,
1513216131
] | [
"customer: Hello, I am Elizabeth Turner.",
"agent: Hello, how can I assist you today?",
"customer: Can you book a flight ticket?",
"agent: Sure, May I know your journey details?",
"customer: There is one of a kind art museum in Seattle, And I am art lover. So please book a ticket from TX - IAH to WA - SEA. Dates are 07/05 to 07/07.",
"agent: Thank you for the details provided. Please wait a moment, I will check the availability and get you back.",
"customer: Ok. My price is 1000 and one connection please.",
"agent: Thank you for waiting, We found Spirit with flight number 1025 and price is 200 matches your requirement. Shall I proceed for booking?",
"customer: Please book this flight.",
"agent: Your booking has been confirmed. Thank you for opting us, Have a great journey.",
"customer: Thank you."
] | {
"status": "book",
"name": "Elizabeth Turner",
"flight": [
1025
]
} | [] | true |
{
"status": "no_flight",
"name": "Samantha Phillips",
"flight": []
} | {
"return_month": "Sept",
"return_day": "8",
"max_price": 500,
"departure_airport": "AUS",
"max_connections": -1,
"departure_day": "6",
"goal": "book",
"departure_month": "Sept",
"name": "Samantha Phillips",
"return_airport": "CLT"
} | [
1519197368,
1519197369,
1519197413,
1519197427,
1519197434,
1519197442,
1519197465,
1519197476,
1519197482,
1519197553,
1519197570,
1519197570
] | [
"customer: Hi. I am Samantha Phillips.",
"agent: Hello, How may I abet you?",
"customer: I want to book a flight ticket within the price of 500. Can you help me in this?",
"agent: Sure, I can help you.",
"customer: Thank you.",
"agent: Please provide your travelling dates?",
"customer: My trip dates are 09/06 - 09/08.",
"agent: Kindly mention your boarding and landing airport codes?",
"customer: My airport codes are AUS - CLT.",
"agent: Sorry, we do not found any flights running to your preferable locations due to abnormal weather conditions.",
"customer: Not a problem. Thank you.",
"agent: Thanks for opting us."
] | {
"status": "no_flight",
"name": "Samantha Phillips",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Amanda Phillips",
"flight": []
} | {
"return_month": "Jan",
"return_day": "13",
"max_price": 200,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "11",
"goal": "change",
"departure_month": "Jan",
"name": "Amanda Phillips",
"return_airport": "JFK"
} | [
1519004805,
1519004809,
1519004919,
1519004924,
1519004928,
1519004961,
1519004972,
1519004974
] | [
"customer: Hi, I am Amanda Phillips.",
"agent: Hello, how can I serve you?",
"customer: I want to do some changes in the existing reservation because my friends are not able to come on those dates, can you help me in changing an existing reservation?",
"agent: Sure, give me sometime to check and revert to you.",
"customer: Ok.",
"agent: Thank you for waiting. Unfortunately we didn't found any reservation according to your name.",
"customer: Ok, not an issue. Thank you.",
"agent: Thank you for opting us."
] | {
"status": "no_reservation",
"name": "Amanda Phillips",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Donna Garcia",
"flight": []
} | {
"return_month": "Aug",
"return_day": "21",
"max_price": 500,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Aug",
"name": "Donna Garcia",
"return_airport": "PHX"
} | [
1526986170,
1526986181,
1526986210,
1526986223,
1526986237,
1526986251,
1526986272,
1526986276,
1526986285,
1526986290,
1526986293,
1526986326,
1526986344,
1526986348
] | [
"customer: Hi.",
"agent: Hello, how can I help you today?",
"customer: Can you please book a flight ticket from JFK to PHX?",
"agent: Sure, let me know your trip dates?",
"customer: I want to travel in Aug from 19th to 21st.",
"agent: May I know your connection limit?",
"customer: I want a connecting flight.",
"agent: Do you have any other requirements?",
"customer: No.",
"agent: Can I know your name?",
"customer: Donna Garcia here.",
"agent: Thanks for your details, there is no flight found on your journey routes.",
"customer: That's ok, thank you for checking.",
"agent: Thank you for availing us."
] | {
"status": "no_flight",
"name": "Donna Garcia",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526986225954
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "JFK",
"timestmamp": 1526986232833
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "PHX",
"timestmamp": 1526986237578
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "",
"timestmamp": 1526986253524
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/19",
"timestmamp": 1526986257175
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/21",
"timestmamp": 1526986260972
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526986279307
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526986292116
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Donna Garcia",
"timestmamp": 1526986341651
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526986342929
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526986355050
}
] | true |
{
"status": "no_flight",
"name": "Patricia Lee",
"flight": []
} | {
"return_month": "Oct",
"return_day": "17",
"max_price": 1000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Oct",
"name": "Patricia Lee",
"return_airport": "SEA"
} | [
1524055315,
1524055321,
1524055324,
1524055355,
1524055366,
1524055434,
1524055480,
1524055508,
1524055521,
1524055564,
1524055582,
1524055614
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Patricia Lee.",
"agent: Patricia Lee, how may I render you?",
"customer: I have a plan to attend the nature festival in Seattle, can you please book a flight ticket from PHL to SEA?",
"agent: Sure, please provide your itinerary dates.",
"customer: My planned journey dates are Oct 15th and Oct 17th.",
"agent: Do you have any specifications?",
"customer: I need a lay by.",
"agent: Sorry, no flight is providing service on your planned dates.",
"customer: Ok, not an issue. Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Patricia Lee",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Michael Lopez",
"flight": [
1011
]
} | {
"return_month": "Aug",
"return_day": "24",
"max_price": 1000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Aug",
"name": "Michael Lopez",
"return_airport": "LGA"
} | [
1512469440,
1512469456,
1512469602,
1512469651,
1512469659,
1512469748,
1512469807,
1512469851,
1512469860,
1512469866
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I am Michael Lopez. I am planning a trip from DTW to LGA, for my cousin marriage can you help in booking a flight ticket?",
"agent: Sure, may I know your departure day and return day?",
"customer: My date of journey is on 08/22 to 08/24.",
"agent: Yes, there is flight available for you with JetBlue airline and the flight number is 1011. Shall I confirm your ticket?",
"customer: I am interested with that flight, can you confirm ticket for me?",
"agent: Yes, your ticket is booked. Have a safe journey.",
"customer: Thank you for your information.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Michael Lopez",
"flight": [
1011
]
} | [] | true |
{
"status": "no_flight",
"name": "Matthew Evans",
"flight": []
} | {
"return_month": "Aug",
"return_day": "9",
"max_price": 200,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "Aug",
"name": "Matthew Evans",
"return_airport": "ORD"
} | [
1521034509,
1521034512,
1521034562,
1521034573,
1521034588,
1521034593,
1521034611,
1521034618,
1521034652,
1521034655,
1521034679,
1521034683
] | [
"customer: Hello, I am Matthew Evans.",
"agent: Hello, how may I assist you?",
"customer: I am having an interview at Chicago. Can you book a ticket for me?",
"agent: Sure, I am here to help you. May I know your travel dates please?",
"customer: I am planning to start on 08/07 and return back on 08/09.",
"agent: Ok, may I know your airport codes please?",
"customer: Search for the flight available from PHX to ORD.",
"agent: Ok, hold on for a moment. Let me check the best flight for you.",
"customer: Take your time but make sure that connection limit is 1.",
"agent: Sorry Evans, there are no flights available on your requested dates.",
"customer: No issues. Thank you for checking.",
"agent: Welcome, thank you for choosing us. Have a great day."
] | {
"status": "no_flight",
"name": "Matthew Evans",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Carolyn King",
"flight": [
1005
]
} | {
"return_month": "May",
"return_day": "23",
"max_price": 1000,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "21",
"goal": "book",
"departure_month": "May",
"name": "Carolyn King",
"return_airport": "LGA"
} | [
1523977840,
1523977849,
1523977912,
1523977918,
1523977930,
1523977946,
1523977951,
1523977981,
1523977993,
1523978010,
1523978020,
1523978073,
1523978076,
1523978080
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am Carolyn King. Can you please help me in booking the ticket from LGA? As I'm planning to visit New York Great Library.",
"agent: Sure, could you please provide your travelling dates to search for the flight?",
"customer: My travelling dates are 05/21 and return on 05/23.",
"agent: May I know your destination airport code?",
"customer: It is a round trip.",
"agent: Ok, please wait for a moment.",
"customer: Sure.",
"agent: There is a connecting flight 1005 with price 100, can I proceed?",
"customer: You can proceed with booking.",
"agent: Your booking is done.",
"customer: Thank you for your quick response.",
"agent: Welcome."
] | {
"status": "book",
"name": "Carolyn King",
"flight": [
1005,
1007,
1009,
1014,
1018
]
} | [] | true |
{
"status": "book",
"name": "Andrew Johnson",
"flight": [
1012
]
} | {
"return_month": "July",
"return_day": "20",
"max_price": 5000,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "18",
"goal": "book",
"departure_month": "July",
"name": "Andrew Johnson",
"return_airport": "IAD"
} | [
1530019609,
1530019638,
1530019648,
1530019660,
1530019669,
1530019672,
1530019685,
1530019687,
1530019731,
1530019735,
1530019759,
1530019786,
1530019802,
1530019813,
1530019818,
1530019820
] | [
"customer: Hello.",
"agent: Hello, How can I aid you?",
"customer: I am planning to book a ticket to attend a meeting at IAD. Can you please help me out from ORD?",
"agent: Sure, May I know your travelling dates?",
"customer: I am planning to travel on July 18 and return back on July 20.",
"agent: Do you have any connection limit?",
"customer: I am looking for a connecting flight.",
"agent: Any other preferences?",
"customer: No.",
"agent: May I know your name?",
"customer: My name is Andrew Johnson.",
"agent: You have a connecting flight 1012 in Frontier airlines and price 300, Shall I proceed?",
"customer: That's fine, please proceed the booking.",
"agent: Your ticket has been booked.",
"customer: Thank you for your service.",
"agent: Thank you."
] | {
"status": "book",
"name": "Andrew Johnson",
"flight": [
1012
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530019690268
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "07/18",
"timestmamp": 1530019694595
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "07/20",
"timestmamp": 1530019700158
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "IAD",
"timestmamp": 1530019701924
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ORD",
"timestmamp": 1530019704917
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530019745671
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1530019747972
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1012",
"timestmamp": 1530019749980
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Andrew Johnson",
"timestmamp": 1530019801638
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530019823204
}
] | true |
{
"status": "book",
"name": "Melissa Allen",
"flight": [
1004
]
} | {
"return_month": "Feb",
"return_day": "3",
"max_price": 1000,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Feb",
"name": "Melissa Allen",
"return_airport": "ATL"
} | [
1518010799,
1518010813,
1518010849,
1518010854,
1518010864,
1518010930,
1518010938,
1518010952,
1518010955,
1518010960
] | [
"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: I am Melissa Allen. I am looking for a flight from OAK to ATL, can you reserve the flight ticket in that route?",
"agent: Sure, can you please share your trip dates?",
"customer: My trip dates are from 02/01 till 02/03.",
"agent: Here, I found a flight for you with 1 connection and fare is 100. Can I proceed?",
"customer: Please proceed with it.",
"agent: Your booking is done with flight 1004 and airline is AA.",
"customer: Thank you for your help.",
"agent: Welcome, have a nice day."
] | {
"status": "book",
"name": "Melissa Allen",
"flight": [
1004,
1011,
1014
]
} | [] | true |
{
"status": "no_reservation",
"name": "Nicholas White",
"flight": []
} | {
"return_month": "Jan",
"return_day": "2",
"max_price": 200,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "31",
"goal": "change",
"departure_month": "Dec",
"name": "Nicholas White",
"return_airport": "CLT"
} | [
1527702584,
1527702589,
1527702613,
1527702634,
1527702642,
1527702660,
1527702664,
1527702699,
1527702724,
1527702741
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I want to change my destination airport code in my existing reservation, can you please help me out?",
"agent: Sure, I am here to help you for this. May I know your name please?",
"customer: Sure, my name is Nicholas White.",
"agent: Just a moment, let me check your reservation status in our database.",
"customer: Ok, take your time.",
"agent: Sorry for inconvenience, no reservation is found under your name.",
"customer: It's ok, thank you for the information.",
"agent: Thank you very much for contacting our agency."
] | {
"status": "no_reservation",
"name": "Nicholas White",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Nicholas White",
"timestmamp": 1527702672698
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527702672816
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527702712392
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527702886264
}
] | true |
{
"status": "book",
"name": "Richard Clark",
"flight": [
1012
]
} | {
"return_month": "Dec",
"return_day": "19",
"max_price": 1000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Dec",
"name": "Richard Clark",
"return_airport": "LAX"
} | [
1519263830,
1519263858,
1519263930,
1519263976,
1519263995,
1519264033,
1519264072,
1519264113,
1519264128,
1519264153,
1519264157,
1519264167
] | [
"customer: Hello, I am Richard Clark.",
"agent: Hello, how best can I serve you?",
"customer: I am going to enjoy my holiday trip in the Redwood Regional Park with my colleagues, which is at Los Angeles. Can you help me in booking a flight ticket from DCA to LAX?",
"agent: Sure, I will help you. Can you please provide your travel dates?",
"customer: I would start on 12/17 and return on 12/19.",
"agent: Do you have any specifications?",
"customer: Yes, I need a flag stop.",
"agent: We found an airline AA with flight number 1012 having a fare of 100 with halt.",
"customer: Ok, please proceed.",
"agent: Shall I proceed with booking? Ok. Your booking has been processed.",
"customer: Thanks for your support.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Richard Clark",
"flight": [
1012
]
} | [] | true |
{
"status": "no_flight",
"name": "Jonathan Hill",
"flight": []
} | {
"return_month": "Apr",
"return_day": "24",
"max_price": 1000,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Apr",
"name": "Jonathan Hill",
"return_airport": "EWR"
} | [
1526910986,
1526910996,
1526911032,
1526911052,
1526911080,
1526911087,
1526911140,
1526911152,
1526911182,
1526911185,
1526911211,
1526911216,
1526911235,
1526911236
] | [
"customer: Hello.",
"agent: Hello, how may I oblige you today?",
"customer: I am planning to travel from AUS to EWR, can you please help me in flight booking?",
"agent: Sure, can you please let me know your travel dates?",
"customer: My departure day is Apr 22, return day is Apr 24.",
"agent: Do you have any specifications?",
"customer: I want business class flight ticket.",
"agent: To proceed further, may I know your name?",
"customer: My name is Jonathan Hill.",
"agent: Ok, please stay online. I will check with airlines and let you know the availability.",
"customer: Sure, I want a flight with one connection.",
"agent: Ok. Sorry, there were no flights found on your preferable travel dates.",
"customer: No problem, thank you.",
"agent: Thank you for approaching us."
] | {
"status": "no_flight",
"name": "Jonathan Hill",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526911053543
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "AUS",
"timestmamp": 1526911056726
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "EWR",
"timestmamp": 1526911058854
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/22",
"timestmamp": 1526911092103
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "04/24",
"timestmamp": 1526911095519
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526911098927
},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
"timestmamp": 1526911148430
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526911149310
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526911149535
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526911162174
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jonathan Hill",
"timestmamp": 1526911190774
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526911243326
}
] | true |
{
"status": "no_reservation",
"name": "Janet Robert",
"flight": []
} | {
"return_month": "May",
"return_day": "7",
"max_price": 200,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "5",
"goal": "cancel",
"departure_month": "May",
"name": "Janet Roberts",
"return_airport": "PHX"
} | [
1519722516,
1519722529,
1519722564,
1519722619,
1519722647,
1519722660
] | [
"customer: Hello.",
"agent: Hello. How may I assist you?",
"customer: I am Janet Robert. I want to cancel my reservation due to heavy rainfall at my source code.",
"agent: Sure, please wait a moment. There is no reservation on your name.",
"customer: Thank you for informing me.",
"agent: Thank you so much."
] | {
"status": "no_reservation",
"name": "Janet Roberts",
"flight": []
} | [] | false |
{
"status": "book",
"name": "Carol Adams",
"flight": [
1001
]
} | {
"return_month": "Oct",
"return_day": "1",
"max_price": 5000,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "29",
"goal": "book",
"departure_month": "Sept",
"name": "Carol Adams",
"return_airport": "LGA"
} | [
1525868097,
1525868102,
1525868141,
1525868146,
1525868189,
1525868213,
1525868233,
1525868273,
1525868291,
1525868312,
1525868338,
1525868357,
1525868363,
1525868395,
1525868407,
1525868451,
1525868454,
1525868472
] | [
"customer: Hello. I am Carol Adams.",
"agent: Hello, how can I help you today?",
"customer: I would like to meet my grand parents who are staying in LGA. Can you please help me to book a flight from EWR?",
"agent: Please share me your planned travel dates.",
"customer: Sure, I want to travel on Sept 29 and need to return on Oct 1.",
"agent: Do you have any connection limit?",
"customer: Yes, I need a flight with single connection.",
"agent: Is there any class preference for you?",
"customer: No, I am comfortable with any class.",
"agent: Do you have any other specifications?",
"customer: Yes, my depart time will be on afternoon.",
"agent: Please wait for a moment.",
"customer: Sure.",
"agent: We found an airline: Frontier, flight number: 1001 and price is 100 with one connection.",
"customer: Ok, please proceed with the booking.",
"agent: Your flight ticket has been reserved in economy class. Your departure time is 14:00PM.",
"customer: Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Carol Adams",
"flight": [
1001,
1021
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Carol Adams",
"timestmamp": 1525868110044
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525868150524
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "EWR",
"timestmamp": 1525868189780
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LGA",
"timestmamp": 1525868199468
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "09/29",
"timestmamp": 1525868227436
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/01",
"timestmamp": 1525868231700
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1525868237356
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "afternoon",
"timestmamp": 1525868344195
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525868345556
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525868476083
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1001",
"timestmamp": 1525868478171
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525868509995
}
] | true |
{
"status": "book",
"name": "Samuel Young",
"flight": [
1014
]
} | {
"return_month": "Dec",
"return_day": "11",
"max_price": 200,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Dec",
"name": "Samuel Young",
"return_airport": "SEA"
} | [
1515672180,
1515672215,
1515672262,
1515672299,
1515672530,
1515672546,
1515672579,
1515672632,
1515672674,
1515672685,
1515672694,
1515672704
] | [
"customer: Hello, I am Samuel Young.",
"agent: Hello, how may I help you?",
"customer: My kids were bored with daily schedule, so I want to make their mind fresh. I have decided to take a tour to Seattle.",
"agent: Do you need need to do flight booking?",
"customer: Yes, I need a flight between the Routes BOS and SEA.",
"agent: Ok, please share your dates of your journey.",
"customer: I would like to go on 12/09 and return back on 12/11.",
"agent: There is a flight available with 300 cost, shall I book?",
"customer: Ok, please proceed if it is a single connecting flight.",
"agent: Your ticket is booked with Hawaiian airlines and your flight number is 1014.",
"customer: Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Samuel Young",
"flight": []
} | [] | false |
{
"status": "no_reservation",
"name": "Dorothy Allen",
"flight": []
} | {
"return_month": "Feb",
"return_day": "16",
"max_price": 1000,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "14",
"goal": "cancel",
"departure_month": "Feb",
"name": "Dorothy Allen",
"return_airport": "DFW"
} | [
1523280679,
1523280689,
1523280691,
1523280701,
1523280754,
1523280808,
1523280826,
1523280841,
1523280874,
1523280890
] | [
"customer: Hello.",
"agent: Hello.",
"customer: Dorothy Allen here.",
"agent: Allen, how may I aid you?",
"customer: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.",
"agent: Sure, please give me a moment to check your ticket status.",
"customer: Sure, take your own time.",
"agent: Sorry, no reservation is available by your name.",
"customer: Oh! May be I have done a wrong booking. Thank you anyways.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "Dorothy Allen",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Andrew Green",
"flight": [
1024
]
} | {
"return_month": "Nov",
"return_day": "7",
"max_price": 5000,
"departure_airport": "SFO",
"max_connections": -1,
"departure_day": "5",
"goal": "book",
"departure_month": "Nov",
"name": "Andrew Green",
"return_airport": "LAS"
} | [
1522202663,
1522202668,
1522202674,
1522202675,
1522202695,
1522202710,
1522202713,
1522202754,
1522202774,
1522202783,
1522202784,
1522202789
] | [
"customer: Hello.",
"agent: Hello.",
"customer: Andrew Green here.",
"agent: How may I assist you?",
"customer: I would like to travel from SFO to LAS. Can you please help me to book a ticket?",
"agent: Ok, please mention your travel dates too.",
"customer: My travelling dates will be on 11/05 to 11/07.",
"agent: There is a connecting flight-1024 on Spirit airlines with price 100, shall I book it?",
"customer: You can proceed to booking.",
"agent: Ok, ticket has been done with your name.",
"customer: Thank you.",
"agent: Thanks for choosing us."
] | {
"status": "book",
"name": "Andrew Green",
"flight": [
1024
]
} | [] | true |
{
"status": "book",
"name": "Christine Jones",
"flight": [
1004
]
} | {
"return_month": "May",
"return_day": "13",
"max_price": 500,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "May",
"name": "Christine Jones",
"return_airport": "PHX"
} | [
1518624841,
1518624848,
1518624852,
1518624858,
1518624867,
1518624876,
1518624882,
1518624884,
1518624888,
1518624923,
1518624944,
1518624947,
1518624950,
1518624956
] | [
"customer: Hi.",
"agent: Hello. How may I assist you today?",
"customer: I am Christine Jones.",
"agent: Nice meeting you Jones.",
"customer: Can you help me in booking from LAX to PHX?",
"agent: Sure, I will help you. Can you please provide your planned dates of travelling?",
"customer: My trip dates are 05/11 to 05/13.",
"agent: Please wait a moment to check the flights.",
"customer: Sure.",
"agent: Based on your information, I have found a flight with 1 connection with the fare of 100. Is it ok for you?",
"customer: You can book it.",
"agent: Ok, your ticket has been booked in flight number 1004.",
"customer: Thank you.",
"agent: Thank you for approaching us, have a great journey."
] | {
"status": "book",
"name": "Christine Jones",
"flight": [
1004,
1017
]
} | [] | true |
{
"status": "book",
"name": "Robert Turner",
"flight": [
1021
]
} | {
"return_month": "Jan",
"return_day": "7",
"max_price": 5000,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "Jan",
"name": "Robert Turner",
"return_airport": "OAK"
} | [
1513052214,
1513052237,
1513052331,
1513052380,
1513052390,
1513052423,
1513052435,
1513052450,
1513052458,
1513052524,
1513052547,
1513052568,
1513052576,
1513052591
] | [
"customer: Hi. I am Robert Turner.",
"agent: Hello Robert Turner, what can I do for you?",
"customer: We are planning for family tour to Oakland. Can you book a ticket from JFK to OAK?",
"agent: Sure, we are here to help you for booking. May I know your journey dates?",
"customer: My journey dates are from 01/05 to 01/07.",
"agent: Ok, please wait for a moment.",
"customer: Make sure that price limit should not exceed 5000 and connection limit must be 1.",
"agent: I will check the availability of flight and notify you.",
"customer: Ok.",
"agent: Thanks for being hold, we are happy to say that we found a 1021 Spirit airline that matches to your criterion.",
"customer: Book the ticket.",
"agent: The fare of this airline is 100 with one connection. Ok, the booking has been done.",
"customer: Thank you for your help.",
"agent: Thanks for reaching us. Have a nice day."
] | {
"status": "book",
"name": "Robert Turner",
"flight": [
1021
]
} | [] | true |
{
"status": "book",
"name": "Lisa harris",
"flight": [
1025
]
} | {
"return_month": "Sept",
"return_day": "17",
"max_price": 5000,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Sept",
"name": "Lisa Harris",
"return_airport": "BOS"
} | [
1512953858,
1512953909,
1512953979,
1512954054,
1512954064,
1512954269,
1512954307,
1512954335,
1512954355,
1512954391,
1512954396,
1512954414
] | [
"customer: Hello, I am Lisa harris.",
"agent: Hello, How may I assist you?",
"customer: I want to attend a cultural exhibition in MA - BOS on 09/15 from IL - ORD and return on 09/17. Can you please help me out in booking a ticket with price limit of 5000?",
"agent: Sure. Give me some moment to check the availability of flight?",
"customer: OK.",
"agent: Thank you for being patience. There is a flight available based on your availability. Frontier air lines,flight number 1025.",
"customer: Can I know the price of the flight?",
"agent: Sure. The price is 100. Shall I proceed for booking?",
"customer: OK, you can proceed for booking.",
"agent: OK. Your ticket has been booked successfully.",
"customer: Thanks for your response.",
"agent: Thank you for choosing us!."
] | {
"status": "book",
"name": "Lisa Harris",
"flight": [
1024
]
} | [] | false |
{
"status": "book",
"name": "Kenneth Nelson",
"flight": [
1005
]
} | {
"return_month": "Feb",
"return_day": "2",
"max_price": 1000,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "31",
"goal": "book",
"departure_month": "Jan",
"name": "Kenneth Nelson",
"return_airport": "EWR"
} | [
1528995370,
1528995382,
1528995417,
1528995478,
1528995500,
1528995511,
1528995541,
1528995592,
1528995661,
1528995678,
1528995693,
1528995718,
1528995722,
1528995738,
1528995777,
1528995816
] | [
"customer: Hello.",
"agent: Hello. What can I do for you?",
"customer: I am planning to attend a Tennis competition in New York EWR from SEA. Can you find a flight ticket for me?",
"agent: Sure, I am happy to help you. Can you please tell me your travel dates?",
"customer: Thank you. My planned trip dates are on Jan 31 and Feb 02.",
"agent: Is there any concern regarding the connection limit?",
"customer: Yes, I need a single connecting flight.",
"agent: Ok, please share your other preferences if any.",
"customer: No, thanks for asking.",
"agent: May I know your name please?",
"customer: Ok, my name is Kenneth Nelson.",
"agent: The Spirit airlines is providing a single connecting flight with the ticket cost of 100 and this is an economy class. Can I reserve the ticket?",
"customer: Ok, please proceed with the ticket booking.",
"agent: I have booked your ticket with the flight-1005.",
"customer: Thank you for your help.",
"agent: Have a nice journey. Thank you for choosing us."
] | {
"status": "book",
"name": "Kenneth Nelson",
"flight": [
1005
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528995480928
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SEA",
"timestmamp": 1528995492976
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "EWR",
"timestmamp": 1528995498856
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/31",
"timestmamp": 1528995515707
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528995518461
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/02",
"timestmamp": 1528995529505
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1528995594503
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528995595312
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Kenneth Nelson",
"timestmamp": 1528995725330
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528995882544
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1005",
"timestmamp": 1528995884240
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528996342282
}
] | true |
{
"status": "book",
"name": "Ruth Martin",
"flight": [
1013
]
} | {
"return_month": "Aug",
"return_day": "31",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "29",
"goal": "book",
"departure_month": "Aug",
"name": "Ruth Martin",
"return_airport": "HOU"
} | [
1528469913,
1528469932,
1528469946,
1528469957,
1528469967,
1528469989,
1528470014,
1528470017,
1528470028,
1528470039,
1528470044,
1528470084,
1528470095,
1528470118,
1528470134,
1528470163,
1528470183,
1528470201,
1528470221,
1528470226
] | [
"customer: Hello.",
"agent: Hello, how can I assist you today?",
"customer: Can you help me in reserving a ticket from MCO to HOU?",
"agent: Sure, On which dates would you like me to book a flight ticket for you?",
"customer: My trip dates are Aug 29 to 31.",
"agent: On what name, do I need to reserve your ticket?",
"customer: Ruth Martin here.",
"agent: Let me know your connection limit?",
"customer: I need a single connecting flight.",
"agent: Do you have any other requirements?",
"customer: No.",
"agent: Ok, please wait a moment, let me search a flight for you.",
"customer: Sure.",
"agent: We found 1013 Frontier airlines with single connection with economy class.",
"customer: Thank you.",
"agent: Shall I proceed with the booking?",
"customer: Please proceed.",
"agent: Your ticket has been reserved with price 100.",
"customer: Thank you for reserving the ticket.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Ruth Martin",
"flight": [
1013
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528469959070
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "MCO",
"timestmamp": 1528469964022
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "HOU",
"timestmamp": 1528469966390
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/29",
"timestmamp": 1528469973127
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/31",
"timestmamp": 1528469978142
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Ruth Martin",
"timestmamp": 1528470068054
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1528470087509
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528470089041
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528470228736
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1013",
"timestmamp": 1528470230645
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528470233045
}
] | true |
{
"status": "no_flight",
"name": "Samantha Edwards",
"flight": []
} | {
"return_month": "June",
"return_day": "1",
"max_price": 5000,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "30",
"goal": "book",
"departure_month": "May",
"name": "Samantha Edwards",
"return_airport": "HOU"
} | [
1527787620,
1527787628,
1527787657,
1527787676,
1527787694,
1527787704,
1527787726,
1527787747,
1527787750,
1527787755,
1527787759,
1527787772,
1527787793,
1527787795
] | [
"customer: Hello.",
"agent: Hello, how can I aid you today?",
"customer: I am planning to visit Houston, can you please book me a ticket from ORD to HOU?",
"agent: Sure, we are here to help you. Can you share me your travelling dates?",
"customer: Thank you. My preferable journey dates are May 30 and June 01.",
"agent: May I know your name?",
"customer: My name is Samantha Edwards.",
"agent: Do you have any other specifications?",
"customer: I prefer connecting flight for this trip.",
"agent: Ok, wait for some time.",
"customer: Sure.",
"agent: Thanks for waiting there are no flights found on your details.",
"customer: Ok, not an issue. Thank you for providing information.",
"agent: Thanks for approaching us."
] | {
"status": "no_flight",
"name": "Samantha Edwards",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527787683007
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ORD",
"timestmamp": 1527787687287
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "HOU",
"timestmamp": 1527787689134
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "05/30",
"timestmamp": 1527787720616
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527787722500
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/01",
"timestmamp": 1527787724736
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Samantha Edwards",
"timestmamp": 1527787786000
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527787786517
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1527787788053
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527787797142
}
] | true |
{
"status": "book",
"name": "Kathleen Brown",
"flight": [
1013
]
} | {
"return_month": "Feb",
"return_day": "2",
"max_price": 500,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "31",
"goal": "book",
"departure_month": "Jan",
"name": "Kathleen Brown",
"return_airport": "PHL"
} | [
1521076252,
1521076260,
1521076573,
1521076603,
1521076613,
1521076626,
1521076668,
1521076679,
1521076717,
1521076725,
1521076822,
1521076851,
1521076861,
1521076872,
1521076886,
1521076893
] | [
"customer: Hello, myself Kathleen Brown.",
"agent: Hello, how can I best assist you now?",
"customer: I want to book a flight ticket to visit Rocky Steps in Philadelphia, PA - PHL. Can you please make a flight reservation under the fare of 500?",
"agent: Sure, I can help you in that.",
"customer: Thank you.",
"agent: May I know your journey dates to travel?",
"customer: I want to travel on 01/31 and need to catch return flight on 02/02.",
"agent: Please share me your boarding airport code?",
"customer: My origin airport code is Orlando, FL - MCO.",
"agent: Do you need any lay by in between journey?",
"customer: Yes, I need a connecting flight.",
"agent: Thanks for your details, there is a flight available in Delta airline of flight number 1013 and fare is 200. Shall I proceed for booking with connecting flight?",
"customer: Please proceed with the booking.",
"agent: Your ticket has been reserved.",
"customer: Thanks for your assistance.",
"agent: Thanks for choosing us, wish you a good journey in Delta airlines."
] | {
"status": "book",
"name": "Kathleen Brown",
"flight": [
1013
]
} | [] | true |
{
"status": "book",
"name": "Stephanie Hill",
"flight": [
1021
]
} | {
"return_month": "Oct",
"return_day": "21",
"max_price": 1000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Oct",
"name": "Stephanie Hill",
"return_airport": "SFO"
} | [
1524848952,
1524848954,
1524848990,
1524849011,
1524849020,
1524849049,
1524849055,
1524849082,
1524849084,
1524849151,
1524849158,
1524849174,
1524849198
] | [
"customer: Hello. Myself Stephanie Hill.",
"agent: Hello, how can I aid you for the day?",
"customer: Could you please help me with booking a flight ticket from HOU to SFO?",
"agent: Sure, may I know your travel dates?",
"customer: My journey dates are from Oct 19 to Oct 21.",
"agent: Do you have any specifications?",
"customer: I need a halt in between my journey.",
"agent: Ok, please wait a moment.",
"customer: Sure, I will wait for your response.",
"agent: We found an airline Hawaiian with flight 1021 having a fare 200 with halt.",
"customer: Ok, please confirm the flight ticket booking.",
"agent: Your booking has been processed.",
"customer: Thank you for reaching us, have a safe journey."
] | {
"status": "book",
"name": "Stephanie Hill",
"flight": [
1022
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Stephanie Hill",
"timestmamp": 1524848964497
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1524849013655
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "HOU",
"timestmamp": 1524849019007
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "SFO",
"timestmamp": 1524849023815
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/19",
"timestmamp": 1524849029672
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1524849034293
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/21",
"timestmamp": 1524849035504
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1524849129526
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1524849130470
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1021",
"timestmamp": 1524849183102
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1524849184558
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1524849217286
}
] | false |
{
"status": "no_flight",
"name": "Ryan Lewis",
"flight": []
} | {
"return_month": "Apr",
"return_day": "26",
"max_price": 200,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "24",
"goal": "book",
"departure_month": "Apr",
"name": "Ryan Lewis",
"return_airport": "BOS"
} | [
1515720191,
1515720197,
1515720378,
1515720430,
1515720555,
1515720597,
1515720682,
1515720793,
1515720834,
1515720841
] | [
"customer: Hello.",
"agent: Hello, how can I be of your help?",
"customer: Ryan Lewis here. I have a tournament in febway park at Boston, help me in booking my flight ticket with single stopover.",
"agent: Sure, please share me your travel dates.",
"customer: I would like to start on 04/24. My return journey will be on 04/26.",
"agent: Provide me your airport codes please.",
"customer: I would like to board from CO-DEN . My landing airport code is MA-BOS.",
"agent: Sorry for the inconvenience, there are no flights with your requirement.",
"customer: No issues, thank you for your assistance.",
"agent: Thank you."
] | {
"status": "no_flight",
"name": "Ryan Lewis",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Andrew Perez",
"flight": []
} | {
"return_month": "Sept",
"return_day": "7",
"max_price": 5000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "5",
"goal": "change",
"departure_month": "Sept",
"name": "Andrew Perez",
"return_airport": "EWR"
} | [
1528886545,
1528886551,
1528886561,
1528886573,
1528886592,
1528886602,
1528886611,
1528886625,
1528886635,
1528886638
] | [
"customer: Hi.",
"agent: Hello, how may I aid you today?",
"customer: I just want to change my existing reservation, due to sudden demise of my grand mother.",
"agent: Sure, I am here to help you out. Please provide me your name to check the reservation status.",
"customer: Andrew Perez is my name.",
"agent: Please allow me a moment.",
"customer: Ok.",
"agent: Sorry Andrew Perez, there is no flight reservation on your name in our database.",
"customer: That's ok, thank you.",
"agent: Andrew Perez, thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Andrew Perez",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528886529102
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Andrew Perez",
"timestmamp": 1528886574382
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1528886575302
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528886578614
}
] | true |
{
"status": "no_flight",
"name": "Steven Brown",
"flight": []
} | {
"return_month": "June",
"return_day": "3",
"max_price": 5000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "June",
"name": "Steven Brown",
"return_airport": "PHL"
} | [
1527695803,
1527695825,
1527695835,
1527695854,
1527695869,
1527695897,
1527695919,
1527695930,
1527695962,
1527695991,
1527696011,
1527696032,
1527696044,
1527696048,
1527696053
] | [
"customer: Hello.",
"agent: Hello, how may I assist you today?",
"customer: Can you please help me in booking a flight ticket from Washington, DCA to reach Philadelphia, PHL?",
"agent: Sure, may I know your planed travel dates?",
"customer: My journey dates are from June 01 to June 03.",
"agent: Do you have any limits in number of connections?",
"customer: I need a connection in between journey.",
"agent: May I know your name for the documentation process?",
"customer: My name is Steven Brown.",
"agent: Do you have any another specifications on your journey?",
"customer: No, thanks for asking.",
"agent: Sorry, we regret to inform you that there is no flight available as per your request.",
"customer: Ok, that's not a problem.",
"agent: Welcome, thank you fro reaching us.",
"customer: Thanks for your information."
] | {
"status": "no_flight",
"name": "Steven Brown",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527695859193
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DCA",
"timestmamp": 1527695865218
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "PHL",
"timestmamp": 1527695870785
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/01",
"timestmamp": 1527695904029
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/03",
"timestmamp": 1527695910179
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1527696004545
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527696007996
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Steven Brown",
"timestmamp": 1527696059525
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1527696061802
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527696074049
}
] | true |
{
"status": "book",
"name": "Ryan Edwards",
"flight": [
1017
]
} | {
"return_month": "May",
"return_day": "29",
"max_price": 5000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "May",
"name": "Ryan Edwards",
"return_airport": "DFW"
} | [
1531923740,
1531923794,
1531923798,
1531923821,
1531923829,
1531923842,
1531923856,
1531923872,
1531923881,
1531923888,
1531923893,
1531923907,
1531923913,
1531923966,
1531923974,
1531923982,
1531923985,
1531923994
] | [
"customer: Hi.",
"agent: Hello, how can I assist you?",
"customer: I would like to book a ticket from LAS to DFW, can you please help me with that?",
"agent: Sure, may I know the travelling dates?",
"customer: The travel dates are from 05/27 to 05/29.",
"agent: Do you have any connection limit?",
"customer: I need a flight with 1 connection limit.",
"agent: Is there any other requirements?",
"customer: No.",
"agent: May I know your name?",
"customer: Ryan Edwards here.",
"agent: Please wait a minute.",
"customer: Ok.",
"agent: The economy class with flight number 1017 of American airline is available having fare as 300 and connection as 1, is it ok for you?",
"customer: Please proceed.",
"agent: Your ticket has been booked.",
"customer: Thank you.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Ryan Edwards",
"flight": [
1017
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1531923796171
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LAS",
"timestmamp": 1531923802211
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DFW",
"timestmamp": 1531923805883
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "05/27",
"timestmamp": 1531923847894
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "05/29",
"timestmamp": 1531923852398
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1531923853278
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1531923859098
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1531923860317
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1531923861452
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1531923893251
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1017",
"timestmamp": 1531923896780
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Ryan Edwards.",
"timestmamp": 1531923917287
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1531923998316
}
] | true |
{
"status": "no_reservation",
"name": "Robert Evans",
"flight": []
} | {
"return_month": "Sept",
"return_day": "14",
"max_price": 5000,
"departure_airport": "HOU",
"max_connections": 0,
"departure_day": "12",
"goal": "change",
"departure_month": "Sept",
"name": "Robert Evans",
"return_airport": "EWR"
} | [
1514968165,
1514968214,
1514968340,
1514968387,
1514968389,
1514968443,
1514968448
] | [
"customer: Hello, I am Robert Evans.",
"agent: Hello, how can I help you?",
"customer: My exams was postponed so I need to change my reservation, can you please help me to change my reservation?",
"agent: Sure, give me a minute. Thank you for waiting.",
"customer: Ok.",
"agent: I didn't find any reservation on your name. Thank you for connecting us. Have a safe day.",
"customer: Ok, not an issues."
] | {
"status": "no_reservation",
"name": "Robert Evans",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Paul Rodriguez",
"flight": []
} | {
"return_month": "Dec",
"return_day": "14",
"max_price": 1000,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Dec",
"name": "Paul Rodriguez",
"return_airport": "OAK"
} | [
1525954082,
1525954096,
1525954134,
1525954158,
1525954164,
1525954217,
1525954259,
1525954407,
1525954435,
1525954507,
1525954526,
1525954530
] | [
"customer: Hello, I am Paul Rodriguez.",
"agent: Hello. How can I help you?",
"customer: Can you please help me in booking a flight ticket from SEA to reach OAK?",
"agent: Your travelling dates please?",
"customer: My travelling dates are from Dec 12 to Dec 14.",
"agent: Do you have any specifications?",
"customer: My departure time is evening.",
"agent: Do you need any connection flight are direct flight?",
"customer: I am ok with both flights.",
"agent: I am sorry no flights found on your route.",
"customer: That's ok, not a problem. Thanks for your information.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Paul Rodriguez",
"flight": [
1015
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Paul Rodriguez",
"timestmamp": 1525954127841
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525954260744
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SEA",
"timestmamp": 1525954288280
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LGA",
"timestmamp": 1525954290881
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "12/12",
"timestmamp": 1525954295641
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "12/14",
"timestmamp": 1525954302984
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525954303104
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "evening",
"timestmamp": 1525954481255
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525954482831
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525954485287
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525954485519
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1525954534439
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525954547823
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525954549823
}
] | false |
{
"status": "book",
"name": "Brandon Scott",
"flight": [
1016
]
} | {
"return_month": "Feb",
"return_day": "6",
"max_price": 200,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "4",
"goal": "book",
"departure_month": "Feb",
"name": "Brandon Scott",
"return_airport": "AUS"
} | [
1527500870,
1527500886,
1527500943,
1527500945,
1527500963,
1527500969,
1527500987,
1527501005,
1527501023,
1527501053,
1527501090,
1527501105,
1527501136,
1527501137,
1527501174,
1527501235,
1527501254,
1527501271,
1527501277,
1527501290
] | [
"customer: Hi.",
"agent: Hello. How can I assist you?",
"customer: Can you please book a flight ticket for me from OAK to AUS?",
"agent: Ok, please can I know your name to proceed with your concern?",
"customer: I am Brandon Scott.",
"agent: Please mention your departure date and return dates.",
"customer: My trip is in Feb from 4th to 6th.",
"agent: Ok, please can I know your airlines preferences?",
"customer: I am comfortable with any airline.",
"agent: Can you let me know your planned connection limits?",
"customer: Sure, I prefer to travel in a single connecting flight.",
"agent: Ok, do you have any specifications regarding the travel timings?",
"customer: No, I can travel at any time.",
"agent: Ok, please let me know your specifications regarding the flight class.",
"customer: I would like to travel in economy class.",
"agent: Ok Mr. Brandon Scott, there is a flight ticket available with 1 connection limit and the airfare is 100. Can I book a flight provided by United Airlines?",
"customer: Yes, please proceed.",
"agent: Ok, the flight 1016 is confirmed and the class is economy.",
"customer: Thank you for your help.",
"agent: Thank you for choosing our agency, have a safe journey."
] | {
"status": "book",
"name": "Brandon Scott",
"flight": [
1016
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Brandon Scott",
"timestmamp": 1527501062035
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527501062121
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "OAK",
"timestmamp": 1527501067152
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "AUS",
"timestmamp": 1527501070384
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/04",
"timestmamp": 1527501075060
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/06",
"timestmamp": 1527501078081
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527501078187
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527501293672
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1016",
"timestmamp": 1527501296664
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527501307784
}
] | true |
{
"status": "no_reservation",
"name": "Carol Lewis",
"flight": []
} | {
"return_month": "Mar",
"return_day": "18",
"max_price": 1000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "16",
"goal": "change",
"departure_month": "Mar",
"name": "Carol Lewis",
"return_airport": "DFW"
} | [
1518403817,
1518403829,
1518403894,
1518403906,
1518403934,
1518403964,
1518403977,
1518403989,
1518404013,
1518404023
] | [
"customer: Hello.",
"agent: Hello, how can I be your helping hand?",
"customer: I am Carol Lewis. My family tour trip got postponed, so I want to change an existing reservation.",
"agent: Ok.",
"customer: Could you help me in changing the reservation?",
"agent: Sure, I will help you. Please wait for a moment, I will check your reservation.",
"customer: Sure.",
"agent: Thank you for being patience, there is no reservation found on your name.",
"customer: Not an issue. Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Carol Lewis",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Virginia Williams",
"flight": []
} | {
"return_month": "May",
"return_day": "5",
"max_price": 200,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "3",
"goal": "cancel",
"departure_month": "May",
"name": "Virginia Williams",
"return_airport": "IAD"
} | [
1517916268,
1517916309,
1517916359,
1517916403,
1517916423,
1517916434,
1517916483,
1517916509,
1517916530,
1517916548,
1517916561,
1517916586,
1517916604,
1517916608
] | [
"customer: Hi.",
"agent: Hello, good morning. Welcome to flight booking agency, which service you would like to have from my end?",
"customer: I have some important work in Houston, so I would like to cancel my recent reservation so can you help me with this?",
"agent: Sure, I am here to help you. Please wait for a moment to check your reservation details in my records.",
"customer: Good to hear this.",
"agent: Meanwhile, may I know your name to check?",
"customer: Sure, my previous reservation booked under the name of Virginia Williams.",
"agent: Thank you for waiting. No reservation found on your name in my database.",
"customer: Oh! It's ok, I think my sister already cancelled my reservation.",
"agent: Ok, sorry for inconvenience.",
"customer: Anyway thank you for your services.",
"agent: Thank you for choosing us, hope we will get an opportunity to serve you in future.",
"customer: You are welcome.",
"agent: You are welcome."
] | {
"status": "no_reservation",
"name": "Virginia Williams",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Jeffrey Lee",
"flight": []
} | {
"return_month": "July",
"return_day": "6",
"max_price": 500,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "4",
"goal": "book",
"departure_month": "July",
"name": "Jeffrey Lee",
"return_airport": "LAS"
} | [
1528454663,
1528454667,
1528454710,
1528454712,
1528454734,
1528454738,
1528454767,
1528454770,
1528454787,
1528454790,
1528454819,
1528454824,
1528454840,
1528454844,
1528454870,
1528454872
] | [
"customer: Hello.",
"agent: Hello, how can I assist you now?",
"customer: I would like to attend a meeting at Las Vegas, please help me in booking a ticket from DEN to LAS.",
"agent: Sure, I am happy to help you with that. Can I have your travel dates please?",
"customer: My planned travel dates are on July 4 and July 6.",
"agent: Ok, please let me know the timings of your journey.",
"customer: I am comfortable with any timings.",
"agent: Do you prefer any specific airlines to travel?",
"customer: No, thank you for asking.",
"agent: Do you have any other specifications?",
"customer: I prefer a connecting flight.",
"agent: Can I have your good name please to proceed further?",
"customer: Myself Jeffrey Lee.",
"agent: Sorry to inform you that no flight is available to you on your planned dates.",
"customer: Ok, no issues. Thank you for your information.",
"agent: Thank you for choosing us, have a good day."
] | {
"status": "no_flight",
"name": "Jeffrey Lee",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528454729411
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LAS",
"timestmamp": 1528454732315
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DEN",
"timestmamp": 1528454736210
},
{
"button_name": "",
"field_name": "max_price",
"field_value": "",
"timestmamp": 1528454740782
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "07/04",
"timestmamp": 1528454742614
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528454744076
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "07/06",
"timestmamp": 1528454747004
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1528454805810
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jeffrey Lee",
"timestmamp": 1528454865116
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528454875282
}
] | true |
{
"status": "no_reservation",
"name": "Kenneth Thomas",
"flight": []
} | {
"return_month": "Jan",
"return_day": "6",
"max_price": 500,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "4",
"goal": "change",
"departure_month": "Jan",
"name": "Kenneth Thomas",
"return_airport": "CLT"
} | [
1513615667,
1513615679,
1513615724,
1513615745,
1513615759,
1513615796,
1513615820,
1513615843,
1513615847
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I am Kenneth Thomas. My trip has been postponed, can you change my reservation?",
"agent: Sure, wait for a minute.",
"customer: Ok.",
"agent: Sorry Kenneth, no reservation found on your name.",
"customer: It's fine.",
"agent: Thank you for reaching us.",
"customer: Anyway, thank you for your information."
] | {
"status": "no_reservation",
"name": "Kenneth Thomas",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Susan Allen",
"flight": []
} | {
"return_month": "Oct",
"return_day": "3",
"max_price": 1000,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "1",
"goal": "cancel",
"departure_month": "Oct",
"name": "Susan Allen",
"return_airport": "SFO"
} | [
1513597452,
1513597468,
1513597554,
1513597591,
1513597597,
1513597637,
1513597640,
1513597654
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: Next week there was a wedding reception, of my friend to be held in New York. But unfortunately it got cancelled. So, please cancel my flight ticket? I am Susan Allen.",
"agent: Let me check your reservation details, Susan Allen.",
"customer: Ok.",
"agent: There is no reservation found under your name.",
"customer: Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "Susan Allen",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Nancy Williams",
"flight": []
} | {
"return_month": "Nov",
"return_day": "25",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "23",
"goal": "change",
"departure_month": "Nov",
"name": "Nancy Williams",
"return_airport": "PHL"
} | [
1527502726,
1527502738,
1527502745,
1527502765,
1527502772,
1527502793,
1527502814,
1527502818,
1527502826,
1527502836,
1527502856,
1527502862
] | [
"customer: Hello.",
"agent: Hello, how can I serve you today?",
"customer: Can you help me to change my recent reservation?",
"agent: Sure, I am glad to help you.",
"customer: Thank you.",
"agent: May I know your good name to proceed further?",
"customer: My name is Nancy Williams.",
"agent: Please be on hold. I will check in the list and revert you.",
"customer: Sure.",
"agent: There is no reservation found on your name in our database.",
"customer: It's ok, thank you for checking.",
"agent: Thank you for availing us."
] | {
"status": "no_reservation",
"name": "Nancy Williams",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527502767003
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Nancy Williams.",
"timestmamp": 1527502857300
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527502858932
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527502881554
}
] | true |
{
"status": "no_reservation",
"name": "Jeffrey Moore",
"flight": []
} | {
"return_month": "Aug",
"return_day": "12",
"max_price": 5000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "10",
"goal": "change",
"departure_month": "Aug",
"name": "Jeffrey Moore",
"return_airport": "DTW"
} | [
1523519809,
1523519885,
1523519896,
1523519920,
1523519945,
1523519951
] | [
"customer: Hello. I am Jeffrey Moore. Please change my reservation as my meeting was postponed.",
"agent: Hello Jeffrey. Sure, please hold on a moment, I will check and get back to you.",
"customer: Ok.",
"agent: Sorry, there is no reservation found on given name.",
"customer: Ok, no problem. Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Jeffrey Moore",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Matthew Parker",
"flight": [
1022
]
} | {
"return_month": "Mar",
"return_day": "1",
"max_price": 5000,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "28",
"goal": "book",
"departure_month": "Feb",
"name": "Matthew Parker",
"return_airport": "BOS"
} | [
1527846597,
1527846609,
1527846656,
1527846674,
1527846677,
1527846702,
1527846719,
1527846752,
1527846756,
1527846811,
1527846828,
1527846831,
1527846842,
1527846852
] | [
"customer: Hi.",
"agent: Hello, how may I aid you today?",
"customer: Can you find a flight for me from IAH to BOS?",
"agent: Sure, when are you planning to travel?",
"customer: Ok, my journey dates are from Feb 28 to Mar 01.",
"agent: On whose name should I reserve the flight ticket?",
"customer: Sure, I am Matthew Parker.",
"agent: Do you have any specifications to be met?",
"customer: I need a connecting flight.",
"agent: We found a flight in an airline Frontier with 1022 number having a single connection price of 100. Shall I proceed to book?",
"customer: Yes, you can.",
"agent: Your flight ticket has been confirmed.",
"customer: Thanks for your assistance.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Matthew Parker",
"flight": [
1022,
1025
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527846719929
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "IAH",
"timestmamp": 1527846724448
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "BOS",
"timestmamp": 1527846726816
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/28",
"timestmamp": 1527846738577
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/01",
"timestmamp": 1527846742793
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527846762161
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Matthew Parker",
"timestmamp": 1527846849961
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527846856041
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527846857488
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1022",
"timestmamp": 1527846859928
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527846879464
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527846879848
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527846880056
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527846880200
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527846880336
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527846880440
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527846880648
}
] | true |
{
"status": "no_flight",
"name": "Stephanie Carter",
"flight": []
} | {
"return_month": "Sept",
"return_day": "11",
"max_price": 200,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Sept",
"name": "Stephanie Carter",
"return_airport": "PHL"
} | [
1512559978,
1512560011,
1512560046,
1512560072,
1512560156,
1512560189,
1512560200,
1512560229
] | [
"customer: Hello, Stephanie Carter here.",
"agent: Hello Stephanie, how may I assist you?",
"customer: I want to visit PHL. Can you please book my ticket from EWR?",
"agent: Sure, let me know your travelling dates please.",
"customer: My trip dates are 09/09 and 09/11. Please make sure this flight have minimum 1 connection.",
"agent: I am sorry, there is no flight available with 1 connection.",
"customer: Ok. Thank you.",
"agent: You are welcome."
] | {
"status": "book",
"name": "Stephanie Carter",
"flight": [
1016
]
} | [] | false |
{
"status": "book",
"name": "Brandon Parker",
"flight": [
1005
]
} | {
"return_month": "Nov",
"return_day": "14",
"max_price": 1000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Nov",
"name": "Brandon Parker",
"return_airport": "ORD"
} | [
1520584720,
1520584733,
1520584756,
1520584761,
1520584767,
1520584788,
1520584833,
1520584854,
1520584916,
1520584922,
1520584940,
1520584950,
1520584954,
1520584964,
1520584997,
1520584999
] | [
"customer: Hello.",
"agent: Hello. How may I aid you at this moment?",
"customer: I am Brandon Parker. I want to book a ticket from HOU to ORD to meet my cousin.",
"agent: Ok.",
"customer: Can you make a reservation?",
"agent: Sure, I am here to help you. May I know your depart date?",
"customer: I want depart on 11/12 and return on 11/14.",
"agent: Will you prefer a lay by in between your journey?",
"customer: I need a lay by.",
"agent: Thank you for sharing the details, there is a flight found with your requirements.",
"customer: Okay.",
"agent: Flight number is 1005 with fare 100 and single connection in Southwest airline.",
"customer: Please book it.",
"agent: Your booking is done.",
"customer: Thank you.",
"agent: Thank you for availing us."
] | {
"status": "book",
"name": "Brandon Parker",
"flight": [
1005
]
} | [] | true |
{
"status": "no_reservation",
"name": "Laura Hall",
"flight": []
} | {
"return_month": "Apr",
"return_day": "20",
"max_price": 5000,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "18",
"goal": "change",
"departure_month": "Apr",
"name": "Laura Hall",
"return_airport": "DFW"
} | [
1523624647,
1523624657,
1523624710,
1523624740,
1523624756,
1523624779,
1523624788,
1523624796
] | [
"customer: Hello.",
"agent: Hello, do you need any help from us?",
"customer: Laura Hall here. I would like change my recent reservation as my exams postponed to next week, can you please help me with that?",
"agent: Sure, please allow me a moment.",
"customer: Thank you for accepting my request. Sure, take your time.",
"agent: Hall, there is no reservation matching with your name in our portal to make changes further.",
"customer: That's ok, no problem. Thank you for checking out.",
"agent: You are welcome, have a great day."
] | {
"status": "no_reservation",
"name": "Laura Hall",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Helen Jackson",
"flight": []
} | {
"return_month": "Sept",
"return_day": "23",
"max_price": 1000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "21",
"goal": "book",
"departure_month": "Sept",
"name": "Helen Jackson",
"return_airport": "LGA"
} | [
1527862720,
1527862737,
1527862790,
1527862829,
1527862835,
1527862889,
1527862926,
1527862940,
1527862979,
1527863032,
1527863248,
1527863273,
1527863300,
1527863318,
1527863335,
1527863355,
1527863437,
1527863445
] | [
"customer: Hello.",
"agent: Hello. How may I assist you?",
"customer: Helen Jackson here. Could you please help me in booking a ticket from DTW to LGA where I have a meeting to attend.",
"agent: Sure, I am here to help you. Can I have your planned travel dates please?",
"customer: My itinerary travel dates are as follows Sept 21 and Sept 23.",
"agent: May I know your name please to proceed further?",
"customer: Already provided.",
"agent: Do you need a connecting flight?",
"customer: I would like to board a single connection flight.",
"agent: I which class do you prefer for your journey?",
"customer: I have no class preference.",
"agent: Do you have any other specifications?",
"customer: No, thank you for asking.",
"agent: Please hold on a moment.",
"customer: Sure, take your time.",
"agent: Helen Jackson, no reservation has been found on your planned travel dates.",
"customer: No issue. Thank you for your assistance.",
"agent: Thank you for approaching us."
] | {
"status": "no_flight",
"name": "Helen Jackson",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527862893249
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DTW",
"timestmamp": 1527862899074
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LGA",
"timestmamp": 1527862909776
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "09/21",
"timestmamp": 1527862915354
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "09/23",
"timestmamp": 1527862920249
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Helen Jackson",
"timestmamp": 1527863006842
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1527863009376
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527863320249
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1527863323359
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527863460487
}
] | true |
{
"status": "book",
"name": "Brenda Parker",
"flight": [
1019
]
} | {
"return_month": "Mar",
"return_day": "12",
"max_price": 200,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "Mar",
"name": "Brenda Parker",
"return_airport": "AUS"
} | [
1516671844,
1516671861,
1516671952,
1516672002,
1516672054,
1516672161,
1516672177,
1516672249,
1516672271,
1516672283,
1516672292,
1516672335,
1516672344,
1516672366,
1516672374,
1516672377
] | [
"customer: Hi, Brenda Parker here.",
"agent: Hello, how can I support you today?",
"customer: I planned a trip to Austin with my friends, meanwhile I want to participate in Austin Brewery tour. Can you help me in booking?",
"agent: Sure, I am blissful to help you. Can you please provide your journey airport codes?",
"customer: NY - EWR, New York is origin. TX - AUS, Austin, is destination.",
"agent: Ok, please provide your journey dates.",
"customer: I want to move on 03/10. I will return on 03/12.",
"agent: Ok, May I know your price?",
"customer: I can afford only 200.",
"agent: Ok, please standby.",
"customer: Sure, I will.",
"agent: Thank you for being patient, we found a flight in 1019 JetBlue plane with a fare of 100. Can I proceed for booking with a halt?",
"customer: I am very happy with the flight, please proceed.",
"agent: Sure, your ticket has been reserved. Thank you for choosing us.",
"customer: Thanks for your support.",
"agent: Have a nice day."
] | {
"status": "book",
"name": "Brenda Parker",
"flight": [
1019
]
} | [] | true |
{
"status": "book",
"name": "Gary Smith",
"flight": [
1016
]
} | {
"return_month": "Sept",
"return_day": "21",
"max_price": 5000,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Sept",
"name": "Gary Smith",
"return_airport": "MCO"
} | [
1523616198,
1523616201,
1523616206,
1523616222,
1523616227,
1523616258,
1523616270,
1523616304,
1523616312,
1523616356,
1523616372,
1523616423,
1523616437,
1523616449
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Gary Smith.",
"agent: Gary, how may I aid you?",
"customer: I want to book a ticket from EWR to MCO to attend seminar, can you help me in booking?",
"agent: Sure, please provide your trip dates.",
"customer: I am departing on 09/19 and return on 09/21.",
"agent: Please hold on for a while.",
"customer: Sure.",
"agent: Southwest airlines with flight 1016 is providing service with a connecting flight.",
"customer: Please proceed for booking.",
"agent: Your ticket is reserved.",
"customer: Thank you for your help.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Gary Smith",
"flight": [
1016
]
} | [] | true |
{
"status": "book",
"name": "Andrew Johnson",
"flight": [
1007
]
} | {
"return_month": "May",
"return_day": "12",
"max_price": 5000,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "May",
"name": "Andrew Johnson",
"return_airport": "DEN"
} | [
1517808370,
1517808374,
1517808416,
1517808455,
1517808458,
1517808481,
1517808485,
1517808546,
1517808550,
1517808565,
1517808567,
1517808572
] | [
"customer: Hi.",
"agent: Hello, what can I do for you at this moment?",
"customer: I am Andrew Johnson. I want to book a ticket to Denver, CO-DEN, can you please book me a ticket from Seattle, WA-SEA?",
"agent: Sure, on what dates you do need to book your ticket?",
"customer: My travel dates are from 05/10 to 05/12.",
"agent: Ok, let me check the availability of flights.",
"customer: Ok.",
"agent: Thank you for your time, there is a flight available in Spirit airline having single connection and you need to pay only 200.",
"customer: OK, please proceed for booking.",
"agent: Your booking has been done in flight 1007.",
"customer: Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Andrew Johnson",
"flight": [
1007
]
} | [] | true |
{
"status": "no_flight",
"name": "Jack Perez",
"flight": []
} | {
"return_month": "Nov",
"return_day": "11",
"max_price": 200,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Nov",
"name": "Jack Perez",
"return_airport": "LGA"
} | [
1518185152,
1518185215,
1518185243,
1518185261,
1518185268,
1518185309,
1518185330,
1518185332,
1518185352,
1518185390,
1518185406,
1518185420
] | [
"customer: Hello, I am Jack Perez.",
"agent: Hello. How can I help you?",
"customer: I would like to visit Statue of Liberty in New York, so could you please book a ticket for me?",
"agent: Sure. I will help you to book a flight, can you please provide me your travelling dates?",
"customer: Sure, I would like to go on 11/09 and return back on 11/11.",
"agent: Ok, please share me your travelling airport codes.",
"customer: My source and destination airport codes are ORD and LGA.",
"agent: Give me a moment.",
"customer: Ok, ensure it is a single connecting flight.",
"agent: Sorry, there is no flight is found on your route with single connection.",
"customer: That's ok, thank you for checking.",
"agent: Welcome. Thank you for choosing us."
] | {
"status": "book",
"name": "Jack Perez",
"flight": [
1008
]
} | [] | false |
{
"status": "no_reservation",
"name": "Nancy Adams",
"flight": []
} | {
"return_month": "Dec",
"return_day": "30",
"max_price": 1000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "28",
"goal": "change",
"departure_month": "Dec",
"name": "Nancy Adams",
"return_airport": "DCA"
} | [
1515420721,
1515420724,
1515420738,
1515420746,
1515420765,
1515420783,
1515420790,
1515420809,
1515420835,
1515420837
] | [
"customer: Hi.",
"agent: Hello.",
"customer: I am Nancy Adams.",
"agent: How can I help you Adams?",
"customer: I would like to change my recent existing reservation because my friend who is participating in gun shooting has been postponed.",
"agent: I will help you, please wait a while.",
"customer: Ok.",
"agent: There is no reservation found on your name, Nancy Adams.",
"customer: No problem, thank you.",
"agent: Thanks for opting us."
] | {
"status": "no_reservation",
"name": "Nancy Adams",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Ronald Thompson",
"flight": [
1012
]
} | {
"return_month": "Nov",
"return_day": "27",
"max_price": 500,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "Nov",
"name": "Ronald Thompson",
"return_airport": "LAX"
} | [
1526910428,
1526910445,
1526910447,
1526910457,
1526910458,
1526910468,
1526910481,
1526910518,
1526910534,
1526910535,
1526910547,
1526910573,
1526910580,
1526910591,
1526910594,
1526910605
] | [
"customer: Hello,.",
"agent: Hello, How can I help you?",
"customer: Can you please help me in booking my flight ticket from DFW to LAX?",
"agent: Sure, May I know your travelling dates?",
"customer: My planned travel dates are Nov 25-27.",
"agent: Do you have any connection limit?",
"customer: I need a connecting flight.",
"agent: Is there any class preference?",
"customer: I need to fly in economy class.",
"agent: May I know your name?",
"customer: My name is Ronald Thompson.",
"agent: You have a connecting flight 1012 in Spirit airline and price 100 with a connection, Shall I proceed?",
"customer: Ok, please go ahead.",
"agent: Your ticket has been reserved in economy class.",
"customer: Thank you for your help.",
"agent: Thank you."
] | {
"status": "book",
"name": "Ronald Thompson",
"flight": [
1012,
1020
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526910477133
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/25",
"timestmamp": 1526910480585
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/27",
"timestmamp": 1526910484383
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LAX",
"timestmamp": 1526910487621
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DFW",
"timestmamp": 1526910490468
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526910493495
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526910496133
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1012",
"timestmamp": 1526910499028
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Ronald Thompson",
"timestmamp": 1526910604046
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526910607101
}
] | true |
{
"status": "no_reservation",
"name": "Daniel Thompson",
"flight": []
} | {
"return_month": "Aug",
"return_day": "18",
"max_price": 5000,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "16",
"goal": "book",
"departure_month": "Aug",
"name": "Daniel Thompson",
"return_airport": "SEA"
} | [
1531487765,
1531487867,
1531487874,
1531487917,
1531487939,
1531488135,
1531488215,
1531488242
] | [
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?",
"agent: May, I know your good name?",
"customer: I am Daniel Thompson.",
"agent: Sorry, we found no reservation on your given name.",
"customer: Ok, no issues. Thanks for the information.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Daniel Thompson",
"flight": [
1001,
1007
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Daniel Thompson.",
"timestmamp": 1531489968997
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1531489972866
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1531490203490
}
] | false |
{
"status": "book",
"name": "Linda Young",
"flight": [
1018
]
} | {
"return_month": "Aug",
"return_day": "7",
"max_price": 200,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "Aug",
"name": "Linda Young",
"return_airport": "SEA"
} | [
1527269153,
1527269166,
1527269179,
1527269202,
1527269214,
1527269224,
1527269241,
1527269254,
1527269269,
1527269286,
1527269299,
1527269307,
1527269311,
1527269322,
1527269327,
1527269364,
1527269370,
1527269373,
1527269376,
1527269382
] | [
"customer: Hi.",
"agent: Hello, how may I help you today?",
"customer: Please make a reservation with the name of Linda Young from CLT.",
"agent: Sure, may I know your destination airport code?",
"customer: I am heading to SEA.",
"agent: May I know your trip dates?",
"customer: My trip dates are Aug 05 and Aug 07.",
"agent: Do you have any connection limit?",
"customer: I need a single connecting flight.",
"agent: May I know your arrival and depart timings?",
"customer: I am comfortable to travel at any time.",
"agent: Do you have any other specifications?",
"customer: No.",
"agent: Please be on hold.",
"customer: Sure.",
"agent: We found a connecting flight of fare 100 with airline Southwest and number is 1018. Can I reserve it?",
"customer: Ok, proceed with the booking.",
"agent: Your ticket has been confirmed.",
"customer: Thank you for the help.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Linda Young",
"flight": [
1018
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527269206827
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527269207250
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "CLT",
"timestmamp": 1527269210122
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "SEA",
"timestmamp": 1527269234594
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Linda Young ",
"timestmamp": 1527269243590
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/05",
"timestmamp": 1527269263811
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/07",
"timestmamp": 1527269271508
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527269288492
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527269387930
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1018",
"timestmamp": 1527269390610
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527269405451
}
] | true |
{
"status": "book",
"name": "Alexander Adams",
"flight": [
1012
]
} | {
"return_month": "Feb",
"return_day": "17",
"max_price": 500,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Feb",
"name": "Alexander Adams",
"return_airport": "LGA"
} | [
1529940405,
1529940416,
1529940442,
1529940444,
1529940463,
1529940466,
1529940474,
1529940480,
1529940537,
1529940540,
1529940552,
1529940573,
1529940581,
1529940602,
1529940610,
1529940611,
1529940617
] | [
"customer: Hello.",
"agent: Hello, how can I guide you for today?",
"customer: I am planning to attend music concert at LGA, can you please help me with booking a flight ticket from DTW?",
"agent: Can you please share on what dates you are willing to travel?",
"customer: I would like to take off on Feb 15 and return on Feb 17.",
"agent: Are you looking for a connecting flight or direct flight?",
"customer: I am looking for a connecting flight.",
"agent: Do you have any other requirements that you are looking for?",
"customer: No.",
"agent: Can you please provide your name to proceed further?",
"customer: My name is Alexander Adams.",
"agent: There is a connecting flight with ticket fare 100 in JetBlue airlines in economy class. Is it ok for you?",
"customer: Yes, please proceed with the booking.",
"agent: Your booking is confirmed with flight number 1012. Depart time is 7:00 hours and arrival time is 1:00 hours.",
"customer: I appreciate your help, thank you.",
"agent: Thank you for contacting us, have a nice day.",
"customer: You are welcome."
] | {
"status": "book",
"name": "Alexander Adams",
"flight": [
1012
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529940429341
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DTW",
"timestmamp": 1529940461773
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LGA",
"timestmamp": 1529940464261
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/15",
"timestmamp": 1529940494601
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/17",
"timestmamp": 1529940501339
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1529940502205
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529940504127
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1529940506597
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1012",
"timestmamp": 1529940509508
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Alexander Adams",
"timestmamp": 1529940621421
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529940623171
}
] | true |
{
"status": "book",
"name": "Cynthia Martin",
"flight": [
1002
]
} | {
"return_month": "Mar",
"return_day": "9",
"max_price": 500,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "Mar",
"name": "Cynthia Martin",
"return_airport": "IAH"
} | [
1527257074,
1527257088,
1527257123,
1527257131,
1527257184,
1527257244,
1527257263,
1527257328,
1527257349,
1527257393,
1527257426,
1527257430,
1527257442,
1527257583,
1527257608,
1527257641,
1527257650,
1527257667
] | [
"customer: Hello.",
"agent: Hello, how can I assist you?",
"customer: I want to book the flight ticket from DTW to IAH. Can you please help me?",
"agent: Ok, please provide me your name to book a ticket.",
"customer: My name is Cynthia Martin.",
"agent: Please may I know your dates of journey?",
"customer: My travel dates are Mar 7 and Mar 9.",
"agent: Please let me know your preferred connection limit.",
"customer: I need a single connection flight.",
"agent: Please let me know your class preferren.",
"customer: I am comfortable with any class.",
"agent: Ok, please wait a moment.",
"customer: Sure.",
"agent: There is a connecting flight available with the airfare 100 and the airlines is Hawaiian. Can I book the flight 1002?",
"customer: Please proceed.",
"agent: Ok, the flight ticket is confirmed and the departure time is 23:00 Hours and return time is 10:00 Hours.",
"customer: Thank you for the help.",
"agent: Thank you for choosing our agency."
] | {
"status": "no_flight",
"name": "Cynthia Martin",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Cynthia Martin",
"timestmamp": 1527257255629
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527257255723
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DTW",
"timestmamp": 1527257261906
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "IAH",
"timestmamp": 1527257268290
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/07",
"timestmamp": 1527257306526
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/09",
"timestmamp": 1527257310357
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527257310493
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527257672746
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1002",
"timestmamp": 1527257675010
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527257676242
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527257676666
}
] | false |
{
"status": "book",
"name": "Sharon Jones",
"flight": [
1007
]
} | {
"return_month": "Dec",
"return_day": "28",
"max_price": 5000,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "26",
"goal": "book",
"departure_month": "Dec",
"name": "Sharon Jones",
"return_airport": "MSP"
} | [
1528452428,
1528452437,
1528452464,
1528452501,
1528452561,
1528452571,
1528452607,
1528452612,
1528452654,
1528452656,
1528452703,
1528452759,
1528452762,
1528452789,
1528452815,
1528452823
] | [
"customer: Hi.",
"agent: Hello. How can I help you today?",
"customer: I am planning to travel from IAD to MSP, help me in booking a flight?",
"agent: Sure, I am here to help you with that. Can you please share your preferable travel dates?",
"customer: I like to travelling dates are DEC to 26 to 28.",
"agent: May I know your name please?",
"customer: I am Sharon Jones.",
"agent: Would you like to board a direct flight or connecting flight?",
"customer: I prefer single connection flight.",
"agent: Do you have any other specifications?",
"customer: No.",
"agent: Hawaiian Airlines are having a flight-1007 with single connection limit and the ticket fare is 100. Shall I proceed with booking?",
"customer: Proceed for booking.",
"agent: Sharon Jones, your reservation is done in economy class.",
"customer: Thank you.",
"agent: Most welcome, thank you for reaching us. Have a safe journey."
] | {
"status": "book",
"name": "Sharon Jones",
"flight": [
1007,
1012,
1020
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528452514168
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "IAD",
"timestmamp": 1528452519110
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "MSP",
"timestmamp": 1528452523568
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "12/26",
"timestmamp": 1528452566516
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "12/28",
"timestmamp": 1528452570617
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528452598386
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Sharon Jones",
"timestmamp": 1528452635380
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528452808425
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1007",
"timestmamp": 1528452810625
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528452829672
}
] | true |
{
"status": "no_flight",
"name": "David Carter",
"flight": []
} | {
"return_month": "June",
"return_day": "11",
"max_price": 500,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "June",
"name": "David Carter",
"return_airport": "AUS"
} | [
1527787728,
1527787739,
1527787755,
1527787789,
1527787800,
1527787803,
1527787825,
1527787828,
1527787849,
1527787859,
1527787878,
1527787882,
1527787891
] | [
"customer: Hello.",
"agent: Hello. How can I aid you?",
"customer: Can you aid me to book a ticket from MSP to AUS?",
"agent: Sure, can I have your travelling dates please?",
"customer: My trip dates are June 9 and June 11 respectively.",
"agent: Please provide your specifications.",
"customer: Make sure that connection limit is single.",
"agent: May I know your good name please?",
"customer: David Carter here.",
"agent: Unfortunately there is no flight found with your given details.",
"customer: Oh! ok.",
"agent: Thank you for reaching us.",
"customer: Thank you."
] | {
"status": "no_flight",
"name": "David Carter",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527787805276
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "MSP",
"timestmamp": 1527787808124
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "AUS",
"timestmamp": 1527787809572
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/09",
"timestmamp": 1527787813654
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527787815559
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/11",
"timestmamp": 1527787817413
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1527787846436
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "David Carter",
"timestmamp": 1527787876796
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527787895836
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527787896028
}
] | true |
{
"status": "book",
"name": "Elizabeth odriguez",
"flight": [
1003
]
} | {
"return_month": "July",
"return_day": "7",
"max_price": 200,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "July",
"name": "Elizabeth Rodriguez",
"return_airport": "AUS"
} | [
1517445542,
1517445557,
1517445589,
1517445624,
1517445636,
1517445652,
1517445665,
1517445675,
1517445695,
1517445745,
1517445759,
1517445764,
1517445766,
1517445776
] | [
"customer: Hello, I am Elizabeth Rodriguez.",
"agent: Hello. What can I do for you now?",
"customer: Please help me in booking a flight ticket to Austin, AUS to attend a sports festival.",
"agent: Ok. To book a ticket, may I have your journey dates?",
"customer: My journey dates are from 07/05 to 07/07.",
"agent: Help me with your specifications.",
"customer: Price should not exceed 200. I need a halt in between my journey.",
"agent: What is your source code?",
"customer: I prefer to board on Seattle, SEA as it is my nearest airport.",
"agent: Thanks for your time. We are happy to inform you that there is a flight with 1 connection of price 200 in Frontier airline. Can I confirm your ticket?",
"customer: Yes, please.",
"agent: Reservation has been done.",
"customer: Thank you.",
"agent: Thank you for picking us."
] | {
"status": "book",
"name": "Elizabeth Rodriguez",
"flight": [
1003,
1028
]
} | [] | false |
{
"status": "book",
"name": "Paul Collins",
"flight": [
1017
]
} | {
"return_month": "Feb",
"return_day": "19",
"max_price": 500,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Feb",
"name": "Paul Collins",
"return_airport": "LGA"
} | [
1528305183,
1528305199,
1528305216,
1528305231,
1528305267,
1528305289,
1528305328,
1528305344,
1528305373,
1528305384,
1528305398,
1528305419,
1528305441,
1528305454
] | [
"customer: Hi.",
"agent: Hello. Do you need any assistance from our agency?",
"customer: Please help me out in booking the ticket from DCA to LGA.",
"agent: Sure, I will aid you with that and can I know your travel dates?",
"customer: My trip dates will be Feb 17 to Feb 19.",
"agent: May I know your name please?",
"customer: Paul Collins is my name.",
"agent: Do you have any connection limit?",
"customer: I need a connecting flight.",
"agent: Thank you for your information, there is a flight 1017 with a 1 drop off in Hawaiian airlines and the fare of the ticket is 200. Is it ok for you to book the ticket?",
"customer: Please proceed.",
"agent: Your flight ticket booking is done in an economy class flight.",
"customer: Thank you.",
"agent: Most welcome and have a happy journey."
] | {
"status": "book",
"name": "Paul Collins",
"flight": [
1017
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528305234554
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DCA",
"timestmamp": 1528305239970
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LGA",
"timestmamp": 1528305243443
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/17",
"timestmamp": 1528305303391
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528305305076
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/19",
"timestmamp": 1528305306634
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/19",
"timestmamp": 1528305342658
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Paul Collins",
"timestmamp": 1528305379306
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528305380185
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1017",
"timestmamp": 1528305382209
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528305456433
}
] | true |
{
"status": "book",
"name": "Eric Lewis",
"flight": [
1023
]
} | {
"return_month": "Jan",
"return_day": "10",
"max_price": 500,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Jan",
"name": "Eric Lewis",
"return_airport": "PHX"
} | [
1526302543,
1526302555,
1526302578,
1526302593,
1526302617,
1526302620,
1526302646,
1526302649,
1526302668,
1526302709,
1526302741,
1526302744,
1526302753,
1526302758
] | [
"customer: Hi.",
"agent: Hello. How may I aid you?",
"customer: I am Eric Lewis. Can you help me in booking from MCO to PHX?",
"agent: May I know your itinerary dates please?",
"customer: My travelling dates are from Jan 8 to Jan 10.",
"agent: May I know your preferable journey timings?",
"customer: I want to return in the morning time.",
"agent: Is there any another specifications on your trip, so that I can arrange like that only.",
"customer: I need a connecting flight.",
"agent: I got a connecting flight-1023 in economy class, is it fine for you?",
"customer: Ok, please book it.",
"agent: Ok, booking is done on UA airlines.",
"customer: Thank you.",
"agent: Thanks for reaching us."
] | {
"status": "book",
"name": "Eric Lewis",
"flight": [
1023
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Eric Lewis",
"timestmamp": 1526302567846
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526302595404
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "MCO",
"timestmamp": 1526302597780
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "PHX",
"timestmamp": 1526302601212
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/08 ",
"timestmamp": 1526302626439
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "01/10",
"timestmamp": 1526302629460
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526302630197
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "morning",
"timestmamp": 1526302652467
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526302653565
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526302654628
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "0",
"timestmamp": 1526302678827
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526302680163
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526302681052
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526302681276
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526302733291
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1023",
"timestmamp": 1526302736379
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526302762643
}
] | true |
{
"status": "book",
"name": "Debra Thomas",
"flight": [
1023
]
} | {
"return_month": "July",
"return_day": "29",
"max_price": 1000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "July",
"name": "Debra Thomas",
"return_airport": "DCA"
} | [
1516884426,
1516884436,
1516884470,
1516884482,
1516884566,
1516884586,
1516884611,
1516884625
] | [
"customer: Hi.",
"agent: Hello, how may I guide you?",
"customer: Debra Thomas here. Can you make my reservation from BOS to DCA?",
"agent: Can I know your preferable dates?",
"customer: My travelling dates are from 07/24 to 07/29. Please check with 1 connection.",
"agent: I am sorry, there are no flights with 1 connection.",
"customer: It's ok. Anyway, thank you. Thanks.",
"agent: Thank you, have a good day."
] | {
"status": "book",
"name": "Debra Thomas",
"flight": [
1023,
1027
]
} | [] | true |
{
"status": "book",
"name": "Kevin Parker",
"flight": [
1004
]
} | {
"return_month": "Sept",
"return_day": "23",
"max_price": 200,
"departure_airport": "DFW",
"max_connections": -1,
"departure_day": "21",
"goal": "book",
"departure_month": "Sept",
"name": "Kevin Parker",
"return_airport": "DEN"
} | [
1519881896,
1519881906,
1519881933,
1519881995,
1519882046,
1519882125,
1519882170,
1519882213,
1519882239,
1519882243,
1519882246,
1519882250
] | [
"customer: Hello.",
"agent: Hello, how may I aid you?",
"customer: I am Kevin Parker, I need to book a flight ticket from TX-DFW to CO-DEN.",
"agent: Sure, may I know your travelling dates?",
"customer: I want to fly on 09/21 to meet my cousin and return on 09/23.",
"agent: Do you need any stopover in between your journey?",
"customer: I need a stop over in between the journey.",
"agent: We found a flight with number 1004 and Spirit as airlin. The cost of the ticket is 200.",
"customer: You can proceed with booking.",
"agent: Your ticket is booked.",
"customer: Thank you for your help.",
"agent: Thanks for reaching us."
] | {
"status": "book",
"name": "Kevin Parker",
"flight": [
1004,
1010,
1012
]
} | [] | true |
{
"status": "book",
"name": "Jacob White",
"flight": [
1003
]
} | {
"return_month": "Mar",
"return_day": "21",
"max_price": 500,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Mar",
"name": "Jacob White",
"return_airport": "LAX"
} | [
1521197693,
1521197705,
1521197811,
1521197827,
1521197841,
1521197955,
1521197972,
1521198019,
1521198037,
1521198076
] | [
"customer: Hello.",
"agent: Hello. How may I help you out?",
"customer: Myself Jacob White, can you help me to book a flight ticket from LAS to LAX, so I can visit the college opening celebrations?",
"agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?",
"customer: Ok, the origin date is 03/19 and return date is 03/21.",
"agent: There is a flight with connection 1 and price 100, can I proceed?",
"customer: Ok, please book.",
"agent: Ok, your ticket has been booked with flight number 1003.",
"customer: Thank you for booking the flight 1003.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Jacob White",
"flight": [
1003
]
} | [] | true |
{
"status": "book",
"name": "Anthony Clark",
"flight": [
1007
]
} | {
"return_month": "Nov",
"return_day": "18",
"max_price": 200,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "16",
"goal": "book",
"departure_month": "Nov",
"name": "Anthony Clark",
"return_airport": "PHL"
} | [
1517399356,
1517399375,
1517399418,
1517399449,
1517399452,
1517399469,
1517399477,
1517399521,
1517399532,
1517399537,
1517399551,
1517399565
] | [
"customer: Hello, Anthony Clark here.",
"agent: Hello Clark, how may I help you?",
"customer: I want to meet my business partner, can you book my ticket from SEA to PHL?",
"agent: Sure, I am here to help you. Can you please share your travelling dates to check the flight?",
"customer: My trip dates are11/16 and 11/18.",
"agent: Ok, please give me a minute.",
"customer: Sure.",
"agent: The UA airlines is with connection 1 and the price is 100. Shall I proceed?",
"customer: Please proceed.",
"agent: Ok, your ticket is confirmed with the flight number 1007.",
"customer: Thank you for assisting me.",
"agent: You are welcome. Have a safe journey. Thank you for reaching us."
] | {
"status": "book",
"name": "Anthony Clark",
"flight": [
1007
]
} | [] | true |
{
"status": "no_flight",
"name": "Edward Baker",
"flight": []
} | {
"return_month": "Oct",
"return_day": "7",
"max_price": 200,
"departure_airport": "AUS",
"max_connections": 0,
"departure_day": "5",
"goal": "book",
"departure_month": "Oct",
"name": "Edward Baker",
"return_airport": "ORD"
} | [
1520245603,
1520245606,
1520245688,
1520245749,
1520245792,
1520245798,
1520245812,
1520245872,
1520245909,
1520245924
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am Edward Baker. I am planning to visit a Chicago from AUS to ORD. Can you find a flight ticket for me?",
"agent: Sure, I am happy to help you. Can I know your travelling dates?",
"customer: Ok, my itinerary dates are on 10/05 and 10/07.",
"agent: Ok, I will search the flight and then I will get back to you.",
"customer: Ok, make sure that the connection limit 0.",
"agent: Sorry to inform you, there is no flight available with the connection limit 0 in this route.",
"customer: It's ok, thank you for searching.",
"agent: You are welcome. Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Edward Baker",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Kimberly Martin",
"flight": []
} | {
"return_month": "June",
"return_day": "14",
"max_price": 5000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "12",
"goal": "cancel",
"departure_month": "June",
"name": "Kimberly Martin",
"return_airport": "DTW"
} | [
1522675975,
1522675985,
1522675988,
1522675995,
1522676066,
1522676077,
1522676082,
1522676099,
1522676148,
1522676151,
1522676161,
1522676170
] | [
"customer: Hello.",
"agent: Hello.",
"customer: Kimberly Martin here.",
"agent: How can I assist you at this moment?",
"customer: I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my grandmother. Can you please help me out with cancelling of my reservation?",
"agent: Sure Martin, I will help you with that.",
"customer: Thanks.",
"agent: Please wait a moment to check your reservation status.",
"customer: Ok, I will wait.",
"agent: Sorry Kimberly Martin, no reservation has found under your name to cancel.",
"customer: Anyway, thanks for the information.",
"agent: Thank you for choosing us, have a great day."
] | {
"status": "no_reservation",
"name": "Kimberly Martin",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Kathleen Campbell",
"flight": [
1025
]
} | {
"return_month": "June",
"return_day": "27",
"max_price": 1000,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "June",
"name": "Kathleen Campbell",
"return_airport": "IAD"
} | [
1528810461,
1528810474,
1528810500,
1528810502,
1528810590,
1528810598,
1528810671,
1528810696,
1528810729,
1528810733,
1528810795,
1528810812,
1528810820,
1528810838
] | [
"customer: Hi.",
"agent: Hello, how may I aid you?",
"customer: Could you please book a flight ticket from PHX to IAD?",
"agent: Sure, I am here to help you out. Please provide me your trip dates.",
"customer: My trip dates are June 25 and June 27.",
"agent: May I know your name to proceed further?",
"customer: My name is Kathleen Campbell.",
"agent: May I know your connection limit?",
"customer: I need a single connecting flight.",
"agent: Kathleen Campbell, here is a connecting flight in economy class with Frontier airlines. Can I proceed with it?",
"customer: Yes, proceed.",
"agent: Your ticket has been booked with 1025 flight.",
"customer: Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Kathleen Campbell",
"flight": [
1025
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528810454006
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "IAD",
"timestmamp": 1528810457350
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHX",
"timestmamp": 1528810459814
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/25",
"timestmamp": 1528810542063
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528810543600
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/27",
"timestmamp": 1528810547983
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Kathleen Campbell",
"timestmamp": 1528810642758
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528810779981
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1025",
"timestmamp": 1528810782197
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528810784117
}
] | true |
{
"status": "book",
"name": "James Hernandez",
"flight": [
1003
]
} | {
"return_month": "Apr",
"return_day": "29",
"max_price": 200,
"departure_airport": "MSP",
"max_connections": -1,
"departure_day": "27",
"goal": "book",
"departure_month": "Apr",
"name": "James Hernandez",
"return_airport": "SFO"
} | [
1522660664,
1522660674,
1522660689,
1522660691,
1522660786,
1522660818,
1522660842,
1522660845,
1522660850,
1522660916,
1522660930,
1522660933,
1522660937,
1522660943
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am James Hernandez.",
"agent: How may I assist you today?",
"customer: I wish to go for golden gate bridge at San Francisco, SFO. Can you please book a ticket from Minneapolis, MSP?",
"agent: Sure, I am here to help you. May I know your travelling dates please?",
"customer: Trip dates are 04/27 to 04/29.",
"agent: Ok, please wait.",
"customer: Sure.",
"agent: Thanks for waiting, we found connecting flight 1003 in Southwest airline with fare of 100. Shall I proceed to book?",
"customer: You can proceed.",
"agent: Your ticket has been booked on your name.",
"customer: Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "James Hernandez",
"flight": [
1003,
1010,
1026
]
} | [] | true |
{
"status": "no_flight",
"name": "Davis Allen",
"flight": []
} | {
"return_month": "Oct",
"return_day": "17",
"max_price": 200,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Oct",
"name": "David Allen",
"return_airport": "IAH"
} | [
1519144889,
1519144891,
1519144903,
1519144913,
1519144957,
1519145036,
1519145043,
1519145073,
1519145092,
1519145118,
1519145167,
1519145189,
1519145220,
1519145286,
1519145346,
1519145351,
1519145359
] | [
"customer: Hello.",
"agent: Hello.",
"customer: My name is Davis Allen.",
"agent: Welcome to flight booking agency Allen.",
"customer: I am a scientist and I have to travel Houston to know some information regarding the making of new satellite that is going to be launch on next month, so can you please help me in flight ticket booking?",
"agent: Sure, I will help you out in booking the flight ticket based on your specifications that you are looking for.",
"customer: Thank you for considering my request in my ticket reservation.",
"agent: Can you mention your travelling dates that which you are preferring to travel?",
"customer: I would like to board on 10/15 and after my work I will catch the return flight on 10/17.",
"agent: May I know your nearest airport codes to check the availability of flights which are comfortable for you?",
"customer: I would like to start my trip from LAS region which is my genesis airport code and I have to land on IAH region which is my terminus airport code.",
"agent: Please be on hold. I will check for the flights which satisfies your requirements.",
"customer: Sure, please take your own time and provide me the flight details.",
"agent: Sorry to say, there are no flights found which satisfies your requirements.",
"customer: Sad to hear from your end that there is no flight that is moving to my destination. Anyways, thank you for your help in searching and providing your information.",
"agent: Thank you for choosing our valuable services.",
"customer: You are most welcome."
] | {
"status": "no_flight",
"name": "David Allen",
"flight": []
} | [] | false |
{
"status": "book",
"name": "Jennifer Hernandez",
"flight": [
1021
]
} | {
"return_month": "Dec",
"return_day": "21",
"max_price": 200,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Dec",
"name": "Jennifer Hernandez",
"return_airport": "DTW"
} | [
1529409129,
1529409142,
1529409149,
1529409151,
1529409165,
1529409193,
1529409196,
1529409205,
1529409216,
1529409248,
1529409254,
1529409274,
1529409276,
1529409288
] | [
"customer: Hi.",
"agent: Hello, how can I assist you for the day?",
"customer: Can you please help me to book a flight from DEN to DTW?",
"agent: When you are willing to travel?",
"customer: My planned dates are on Dec 19th to 21st.",
"agent: May, I know your good name?",
"customer: Sure, Jennifer Hernandez is my name.",
"agent: Do you have any connection limit?",
"customer: I prefer a connected flight.",
"agent: We found 1021 AA airlines with single connection with price 300.",
"customer: Ok, you can proceed.",
"agent: Your, booking has been confirmed.",
"customer: Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Jennifer Hernandez",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529409162155
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DEN",
"timestmamp": 1529409176898
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DTW",
"timestmamp": 1529409181419
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "12/19",
"timestmamp": 1529409186531
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "12/21",
"timestmamp": 1529409192124
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jennifer Hernandez",
"timestmamp": 1529409210995
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1529409220203
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529409224851
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1529409291818
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1021",
"timestmamp": 1529409296867
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529409298059
}
] | false |
{
"status": "book",
"name": "Jennifer Wright",
"flight": [
1011
]
} | {
"return_month": "Apr",
"return_day": "12",
"max_price": 5000,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "Apr",
"name": "Jennifer Wright",
"return_airport": "AUS"
} | [
1520935904,
1520935933,
1520935962,
1520936014,
1520936034,
1520936055,
1520936089,
1520936118,
1520936145,
1520936229,
1520936250,
1520936271,
1520936287,
1520936359
] | [
"customer: Hi.",
"agent: Hello, how may I render you at this moment?",
"customer: I am Jennifer Wright planning to have a round trip from AUS, can you help me in booking my flight ticket?",
"agent: Sure, I will help you. Can I have your travelling dates please?",
"customer: Sure, my travelling dates will be 04/10 and 04/12.",
"agent: May I have your source and destination airport codes respectively?",
"customer: Sure, as it is a round trip I would like to choose my source and destination as AUS.",
"agent: May I have a moment please? I will check for the flights scheduled towards your destination.",
"customer: Sure.",
"agent: Thank you for waiting Wright. There is a flight available with 1 connection and airline is Southwest, shall I book it?",
"customer: Yes, you can proceed with this airline.",
"agent: Your booking is done with flight number 1011. Happy journey.",
"customer: Thank you for your service.",
"agent: You are welcome. Thank you for reaching us, have a nice day."
] | {
"status": "book",
"name": "Jennifer Wright",
"flight": [
1011,
1024
]
} | [] | true |
{
"status": "no_flight",
"name": "Michelle Johnson",
"flight": []
} | {
"return_month": "May",
"return_day": "9",
"max_price": 1000,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "May",
"name": "Michelle Johnson",
"return_airport": "DFW"
} | [
1516352526,
1516352543,
1516352576,
1516352587,
1516352620,
1516352664,
1516352707,
1516352726,
1516352734,
1516352768,
1516352803,
1516352805
] | [
"customer: Hello.",
"agent: Hello, how may I aid you today?",
"customer: I am Michelle Johnson. I need to book a flight ticket from CO-DEN to TX-DFW, Can you please help me that?",
"agent: Could you please share your planned dates?",
"customer: I would like to travel on 05/07 to arrival on 05/09.",
"agent: Do you have any other restrictions to be met?",
"customer: I need single connection limit under fare of 1000.",
"agent: Ok, please hold a moment.",
"customer: Sure.",
"agent: Thanks for your time, sorry, unfortunately no flights found on that route.",
"customer: Ok, no problem. Thanks for your information.",
"agent: Thank you for opting us, have a great day ahead."
] | {
"status": "no_flight",
"name": "Michelle Johnson",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Jacob Hill",
"flight": [
1002
]
} | {
"return_month": "June",
"return_day": "9",
"max_price": 200,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "June",
"name": "Jacob Hill",
"return_airport": "HOU"
} | [
1527778472,
1527778486,
1527778499,
1527778521,
1527778550,
1527778553,
1527778581,
1527778586,
1527778608,
1527778610,
1527778638,
1527778659,
1527778678,
1527778685,
1527778687,
1527778696
] | [
"customer: Hello.",
"agent: Hello, how may I guide you today?",
"customer: Please book me a flight ticket from DTW to HOU to meet my family members.",
"agent: Sure, please let me know your good name.",
"customer: Myself Jacob Hill.",
"agent: When do you want to travel?",
"customer: I have planned to travel on June 07th and return on June 09th.",
"agent: Is there any connection limit?",
"customer: I prefer connecting flight.",
"agent: Do you have any other specifications?",
"customer: No, thank's for asking me.",
"agent: There is an economy class ticket in Hawaiian airlines with fare 100 and it is a connecting flight. Can I book your ticket?",
"customer: Ok, please book this ticket.",
"agent: Your ticket has been reserved with flight number 1002.",
"customer: Thank you so much.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Jacob Hill",
"flight": [
1002
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527778539812
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DTW",
"timestmamp": 1527778542676
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "HOU",
"timestmamp": 1527778544516
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Jacob Hill",
"timestmamp": 1527778594253
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/07",
"timestmamp": 1527778618124
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/09",
"timestmamp": 1527778623428
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527778623564
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527778703210
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1002",
"timestmamp": 1527778705163
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527778712338
}
] | true |
{
"status": "book",
"name": "Paul Green",
"flight": [
1017
]
} | {
"return_month": "Jan",
"return_day": "16",
"max_price": 500,
"departure_airport": "EWR",
"max_connections": 0,
"departure_day": "14",
"goal": "book",
"departure_month": "Jan",
"name": "Paul Green",
"return_airport": "MCO"
} | [
1521121637,
1521121640,
1521121644,
1521121664,
1521121699,
1521121708,
1521121809,
1521121812,
1521121857,
1521121863,
1521121895,
1521121989,
1521122000,
1521122029,
1521122047,
1521122056,
1521122060
] | [
"customer: Hi.",
"agent: Hello.",
"customer: I am Paul Green.",
"agent: Yes sir, in which way I can assist you at this moment?",
"customer: I have an important meeting in MCO which is conducting by our CEO to discuss about the performance for the individuals and distributing the awards for the top performers and they are offering a ticket budget of 500, can you please help me in flight ticket booking from EWR with a non connecting flight?",
"agent: Sure, I am mirthful to help you with that.",
"customer: Thank you for considering my request.",
"agent: Please provide your itinerary departure and return dates of travelling.",
"customer: Sure, my itinerary dates are 01/14 and back to my home town on 01/16.",
"agent: Please wait for a couple of minutes I will be back with a best flight in your route.",
"customer: Sure and find the flight as soon as possible that I am in busy work.",
"agent: Yes sir, there is a non connecting flight in your journey and the details are flight number 1017 having with the fare of 200 provided by Southwest airlines. Are you ok with this?",
"customer: That's perfect, you can confirm my flight ticket booking.",
"agent: Sure sir, I have confirmed your ticket successfully.",
"customer: Thank you for your immediate help in my flight ticket booking.",
"agent: Thank you for reaching us, hope you have a great journey.",
"customer: Welcome."
] | {
"status": "book",
"name": "Paul Green",
"flight": [
1017
]
} | [] | true |
{
"status": "no_flight",
"name": "Stephen Perez",
"flight": []
} | {
"return_month": "June",
"return_day": "15",
"max_price": 200,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "13",
"goal": "book",
"departure_month": "June",
"name": "Stephen Perez",
"return_airport": "HOU"
} | [
1512666342,
1512666369,
1512666419,
1512666434,
1512666441,
1512666555,
1512666592,
1512666636
] | [
"customer: Hi, Stephen Perez here.",
"agent: Hello Stephen, how can I assist you?",
"customer: I want to book a ticket from AUS to HOU on the dates 06/13 to 06/15. Could you please help me out?",
"agent: Ok stephen, please hold on for a moment.",
"customer: Ok.",
"agent: Sorry for the inconvenience stephen, we could not find a flight with your matching requirements.",
"customer: Ok, that's fine. Thank you for your response.",
"agent: You are welcome. Have a nice day."
] | {
"status": "no_flight",
"name": "Stephen Perez",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Elizabeth Miller",
"flight": [
1004
]
} | {
"return_month": "Sept",
"return_day": "24",
"max_price": 500,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Sept",
"name": "Elizabeth Miller",
"return_airport": "IAD"
} | [
1519130186,
1519130196,
1519130234,
1519130307,
1519130318,
1519130331,
1519130350,
1519130384,
1519130403,
1519130409,
1519130427,
1519130435
] | [
"customer: Hello.",
"agent: Hello. How can I assist you today?",
"customer: I am Elizabeth Miller. Can you help me in booking the ticket from PHL to IAD?",
"agent: Sure, can you please share your travel dates?",
"customer: My planning dates are from 09/22 to 09/24.",
"agent: Let me check for the availability of flight.",
"customer: Ok.",
"agent: Elizabeth, there is a flight available with price 100 and the connection is 1 with AA airline. Would you like me to proceed with the booking?",
"customer: That's great, please proceed.",
"agent: Your booking is confirmed with 1004 flight number.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Elizabeth Miller",
"flight": [
1004
]
} | [] | true |
{
"status": "no_flight",
"name": "Dennis Evans",
"flight": []
} | {
"return_month": "Aug",
"return_day": "26",
"max_price": 1000,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "24",
"goal": "book",
"departure_month": "Aug",
"name": "Dennis Evans",
"return_airport": "OAK"
} | [
1522120825,
1522120836,
1522120923,
1522121063,
1522121162,
1522121191,
1522121319,
1522121332,
1522121340,
1522121374,
1522121404,
1522121418
] | [
"customer: Hello. This is Dennis Evans.",
"agent: Hello, How can I serve you?",
"customer: I am planning to visit Kennedy park, which is located in Oakland CA-OAK.So I would like to fly from Seattle. Can you please aid me in booking a flight ticket?",
"agent: Sure, May I know the source code?",
"customer: My source code is WA-SEA.",
"agent: Please help me with your travel dates.",
"customer: My travel dates are 08/24 and 08/26.",
"agent: Please wait a moment.",
"customer: Sure.",
"agent: Sorry, No flights found with your chosen dates.",
"customer: Ok, no issues. Thank you.",
"agent: Thank you for availing us."
] | {
"status": "no_flight",
"name": "Dennis Evans",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Nicole Robinson",
"flight": []
} | {
"return_month": "Nov",
"return_day": "9",
"max_price": 1000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "Nov",
"name": "Nicole Robinson",
"return_airport": "ATL"
} | [
1527680988,
1527680989,
1527681012,
1527681013,
1527681037,
1527681038,
1527681050,
1527681057,
1527681062,
1527681063,
1527681079,
1527681082,
1527681100,
1527681101
] | [
"customer: Hello.",
"agent: Hello, how can I help you?",
"customer: Can you please help me in booking a flight ticket from DCA to ATL?",
"agent: Sure, can you please share me your travelling dates?",
"customer: I would like to travel on Nov 07 and return on Nov 09.",
"agent: Do you have any class preference?",
"customer: No, I am comfortable with any of the class.",
"agent: Do you have any connection limit?",
"customer: I would prefer connecting flight.",
"agent: May I know your name?",
"customer: Myself Nicole Robinson.",
"agent: Sorry, there were no flights with your given details.",
"customer: No problem, thank you for the information.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Nicole Robinson",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527681005103
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DCA",
"timestmamp": 1527681025743
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ATL",
"timestmamp": 1527681028480
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/07",
"timestmamp": 1527681050057
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/09",
"timestmamp": 1527681055759
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527681065640
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Nicole Robinson",
"timestmamp": 1527681096311
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1527681097039
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527681102551
}
] | true |
{
"status": "book",
"name": "Melissa Clark",
"flight": [
1014
]
} | {
"return_month": "Sept",
"return_day": "1",
"max_price": 1000,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "30",
"goal": "book",
"departure_month": "Aug",
"name": "Melissa Clark",
"return_airport": "OAK"
} | [
1526896845,
1526896849,
1526896887,
1526896903,
1526896925,
1526896934,
1526896955,
1526896958,
1526896972,
1526896984,
1526897006,
1526897010,
1526897019,
1526897030,
1526897034,
1526897046,
1526897062,
1526897109,
1526897124,
1526897167,
1526897174,
1526897177
] | [
"customer: Hello.",
"agent: Hello, how may I aid you?",
"customer: I want to attend a Marriage in Oakland. Can you please help me for booking the flight ticket?",
"agent: Sure, I am here to help you. Can you please share your airport codes?",
"customer: My airport codes are IAD and OAK.",
"agent: On which dates you would like to travel?",
"customer: My travelling dates are Aug 30 and Sep 01.",
"agent: Do you have any connection limit?",
"customer: I need single connecting flight.",
"agent: May I know your class preference?",
"customer: I want to travel in business class.",
"agent: Do you have any other requirements?",
"customer: No.",
"agent: May I know your name to proceed further?",
"customer: My name is Melissa Clark.",
"agent: Ok, please be on hold.",
"customer: Ok, I will wait.",
"agent: There is connecting flight from JetBlue airlines with a ticket fare 400, which departs at 1:00 AM and returns at 3:00 AM, shall I proceed with booking?",
"customer: Please proceed.",
"agent: Your ticket has been reserved with the flight-1014 in business class.",
"customer: Thanks for helping me.",
"agent: Welcome, have a safe trip."
] | {
"status": "book",
"name": "Melissa Clark",
"flight": [
1014
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526896935541
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "IAD",
"timestmamp": 1526896940877
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "OAK",
"timestmamp": 1526896944365
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/30",
"timestmamp": 1526896962367
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "09/01",
"timestmamp": 1526896967702
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526896987781
},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
"timestmamp": 1526897013573
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526897031814
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526897182613
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1014",
"timestmamp": 1526897186372
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Melissa Clark.",
"timestmamp": 1526897191101
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Melissa Clark",
"timestmamp": 1526897193566
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526897210756
}
] | true |
{
"status": "book",
"name": "Donald Turner",
"flight": [
1014
]
} | {
"return_month": "Feb",
"return_day": "4",
"max_price": 5000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "Feb",
"name": "Donald Turner",
"return_airport": "PHL"
} | [
1515599789,
1515600174,
1515600252,
1515600275,
1515600304,
1515600310,
1515600367,
1515600379,
1515600403,
1515600414,
1515600429,
1515600441
] | [
"customer: Hello.",
"agent: Hello, how may I help you today?",
"customer: Can you book my ticket from LAS to PHL?",
"agent: Sure, let me know your trip dates please.",
"customer: My trip dates are from 02/02 to 02/04.",
"agent: Can I know your name please?",
"customer: Myself Donald Turner.",
"agent: Ok, there is a flight available as per your requested dates in JetBlue airline with 1 connection. Shall I proceed with the booking?",
"customer: Yes, please proceed.",
"agent: Ok, your ticket is confirmed with the flight number 1014.",
"customer: Thank you.",
"agent: Most welcome."
] | {
"status": "book",
"name": "Donald Turner",
"flight": [
1014
]
} | [] | true |
{
"status": "book",
"name": "Dennis Martin",
"flight": [
1009
]
} | {
"return_month": "May",
"return_day": "10",
"max_price": 5000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "May",
"name": "Dennis Martin",
"return_airport": "HOU"
} | [
1522154949,
1522154953,
1522154959,
1522154981,
1522155023,
1522155025,
1522155059,
1522155106,
1522155156,
1522155189,
1522155213,
1522155238,
1522155244,
1522155256
] | [
"customer: Hi.",
"agent: Hello.",
"customer: Myself Dennis Martin.",
"agent: How may I help you out?",
"customer: I want to attend my cousin marriage at Houston for next week. Can you please help me in reserving the ticket from DTW to HOU?",
"agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?",
"customer: I will take-off 05/08 and again I will be return back on 05/10.",
"agent: Do you have any connection limit?",
"customer: Yes, I require single connection.",
"agent: There is a flight with connection 1 and price 200, can I proceed?",
"customer: Sure, please proceed for that.",
"agent: Ok, your ticket has been booked with flight number 1013.",
"customer: Thank you very much for reserving the ticket.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Dennis Martin",
"flight": [
1013
]
} | [] | false |
{
"status": "no_reservation",
"name": "William Wright",
"flight": []
} | {
"return_month": "Nov",
"return_day": "22",
"max_price": 500,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "20",
"goal": "change",
"departure_month": "Nov",
"name": "William Wright",
"return_airport": "PHX"
} | [
1517547818,
1517547827,
1517547856,
1517547870,
1517547872,
1517547935,
1517547937,
1517547939
] | [
"customer: Hello, I am William Wright.",
"agent: Hello, how may I oblige you today?",
"customer: Due to sudden changes my meeting has been postponed. I want to later my reservation. Can you please help me with it?",
"agent: Ok, please give me a moment.",
"customer: Ok.",
"agent: Unfortunately, there is no reservation found on your given name.",
"customer: Not an issue, thank you.",
"agent: Thank you."
] | {
"status": "no_reservation",
"name": "William Wright",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Barbara Young",
"flight": [
1002
]
} | {
"return_month": "Dec",
"return_day": "14",
"max_price": 200,
"departure_airport": "DTW",
"max_connections": 0,
"departure_day": "12",
"goal": "book",
"departure_month": "Dec",
"name": "Barbara Young",
"return_airport": "AUS"
} | [
1531486223,
1531486239,
1531486266,
1531486272,
1531486297,
1531486301,
1531486314,
1531486325,
1531486348,
1531486351,
1531486384,
1531486397,
1531486428,
1531486434,
1531486439,
1531486459
] | [
"customer: Hello.",
"agent: Hello, how may I assist you today?",
"customer: I need to visit Austin, can you please book the ticket from DTW to AUS?",
"agent: Sure, may I know your planned travel dates?",
"customer: Sure, my planned departure and return travel dates are 12th and 14th of Dec.",
"agent: Do you have any limits on number of connections?",
"customer: I need direct flight only.",
"agent: Do you have any another specifications on your journey?",
"customer: No, I don't have any other specifications.",
"agent: May I know your name for the booking?",
"customer: My name is Barbara Young.",
"agent: JetBlue Airlines providing a flight with the price 200 with 0 connection. Can I proceed for the booking?",
"customer: That's fine for me, you can proceed for booking the ticket.",
"agent: Your flight ticket reservation done with the flight number 1002.",
"customer: Thank you so much for your help.",
"agent: Welcome, thank you for opting us."
] | {
"status": "book",
"name": "Barbara Young",
"flight": [
1002,
1003
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1531486273883
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DTW",
"timestmamp": 1531486277618
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "AUS",
"timestmamp": 1531486282081
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "12/12",
"timestmamp": 1531486305830
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "12/14",
"timestmamp": 1531486310100
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "0",
"timestmamp": 1531486328570
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1531486352772
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Barbara Young ",
"timestmamp": 1531486471732
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1531486472786
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1000",
"timestmamp": 1531486475266
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1002",
"timestmamp": 1531486475937
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1531486479201
}
] | true |
{
"status": "book",
"name": "Jennifer Clark",
"flight": [
1025
]
} | {
"return_month": "July",
"return_day": "2",
"max_price": 1000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "30",
"goal": "book",
"departure_month": "June",
"name": "Jennifer Clark",
"return_airport": "PHL"
} | [
1516712387,
1516712401,
1516712495,
1516712531,
1516712537,
1516712599,
1516712617,
1516712625,
1516712630,
1516712634
] | [
"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: I am Jennifer Clark. I am planning to visit my cousin's home at Philadelphia. Can you please book a ticket from SFO to PHL?",
"agent: Sure, please provide your travel dates.",
"customer: I would like to travel on 06/30 and return back on 07/02.",
"agent: The flight 1025 of Spirit airlines is available on your requested dates with a price of 100. Shall I proceed?",
"customer: Yes, you can proceed the booking.",
"agent: Clark, your reservation has done successfully.",
"customer: Thank you for your service.",
"agent: You are welcome."
] | {
"status": "book",
"name": "Jennifer Clark",
"flight": [
1025
]
} | [] | true |
{
"status": "no_reservation",
"name": "Angela Lewis",
"flight": []
} | {
"return_month": "May",
"return_day": "15",
"max_price": 5000,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "13",
"goal": "cancel",
"departure_month": "May",
"name": "Angela Lewis",
"return_airport": "LAX"
} | [
1525259338,
1525259348,
1525259408,
1525259426,
1525259438,
1525259465,
1525259484,
1525259486
] | [
"customer: Hello.",
"agent: Hello, how may I support you today?",
"customer: Angela Lewis here. I want to cancel my recent reservation due to some bad weather conditions. Can you please help me for this one?",
"agent: Sure, please wait for a while.",
"customer: Take your time.",
"agent: Sorry to say that, there is no active reservation found on your name to cancel.",
"customer: No issues, thank you for your response.",
"agent: Thank you for opting us."
] | {
"status": "no_reservation",
"name": "Angela Lewis",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Angela Lewis",
"timestmamp": 1525259386213
},
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525259428101
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1525259468254
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525259491420
}
] | true |
{
"status": "no_reservation",
"name": "Amy Perez",
"flight": []
} | {
"return_month": "May",
"return_day": "9",
"max_price": 500,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "7",
"goal": "change",
"departure_month": "May",
"name": "Amy Perez",
"return_airport": "JFK"
} | [
1523006361,
1523006373,
1523006394,
1523006413,
1523006419,
1523006447,
1523006466,
1523006494,
1523006499,
1523006517
] | [
"customer: Hi. I am Amy Perez.",
"agent: Hello, how can I support you?",
"customer: Would it be possible to change my reservation, which I have done with my name?",
"agent: Sure, I am here to help you.",
"customer: Thank you.",
"agent: Please wait for a moment, I will check with the reservation list on your name and revert to you.",
"customer: Ok.",
"agent: Thank you for your time, we did not find any reservation on your given name.",
"customer: That's ok, thank you for the response.",
"agent: Thank you for contacting us."
] | {
"status": "no_reservation",
"name": "Amy Perez",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Nicholas Taylor",
"flight": [
1020
]
} | {
"return_month": "Dec",
"return_day": "1",
"max_price": 1000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "29",
"goal": "book",
"departure_month": "Nov",
"name": "Nicholas Taylor",
"return_airport": "CLT"
} | [
1520861896,
1520861902,
1520861948,
1520861957,
1520861971,
1520861977,
1520861990,
1520862020,
1520862025,
1520862108,
1520862124,
1520862126,
1520862166,
1520862167
] | [
"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: I would like to visit Charlotte Zoo with my family. Can you help me in booking a ticket from BOS to CLT?",
"agent: Sure, can I have your journey dates please?",
"customer: My preferred journey dates are 11/29 and 12/01.",
"agent: Please wait a moment.",
"customer: Ok.",
"agent: I found a flight for you in Frontier airlines with fare 100, can I book your ticket?",
"customer: Please proceed for booking the ticket.",
"agent: May I know your name please to book the ticket?",
"customer: My name is Nicholas Taylor.",
"agent: Ok, your booking is confirmed with flight number 1020.",
"customer: Thank you for your service.",
"agent: Thank you for contacting us."
] | {
"status": "book",
"name": "Nicholas Taylor",
"flight": [
1020
]
} | [] | true |
{
"status": "no_flight",
"name": "Gregory Brown",
"flight": []
} | {
"return_month": "Dec",
"return_day": "16",
"max_price": 500,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "Dec",
"name": "Gregory Brown",
"return_airport": "OAK"
} | [
1511886391,
1511886404,
1511886475,
1511886511,
1511886558,
1511886604,
1511886641,
1511886758,
1511886793,
1511886803
] | [
"customer: Hi.",
"agent: Hello, how may I help you?",
"customer: Myself Gregory Brown. Please help me in booking ticket from MI-DTW to CA-OAK.",
"agent: Sure Gregory, may I know your travelling dates?",
"customer: 12/14 to 12/16.",
"agent: Do you have any requirements regarding price and connections?",
"customer: Price limit is 500 with 1 connection.",
"agent: Thank you for providing information, please give me a moment. Sorry, I have failed to found a flight ticket based on your criteria. Thank you for reaching us, have a nice day.",
"customer: Thank you.",
"agent: Welcome."
] | {
"status": "no_flight",
"name": "Gregory Brown",
"flight": []
} | [] | true |