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{
"status": "book",
"name": "Catherine Wright",
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"customer: Hi.",
"agent: Hello, how can I assist you today?",
"customer: Will you help me to book a flight ticket from DCA to OAK?",
"agent: Sure, I am here to help you.",
"customer: Thank you.",
"agent: May I know your journey dates please?",
"customer: June, 9 and June, 11 are my journey dates.",
"agent: Ok, let me know your connection limit.",
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"agent: In which class, you prefer to go?",
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"agent: Do you have any other concerns?",
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"agent: To proceed further, we need your good name.",
"customer: Catherine Wright.",
"agent: We found a connecting flight with a fare of 400 in 1022 Delta Airlines, shall I proceed?",
"customer: Please proceed.",
"agent: Ok, your ticket has been confirmed in business class.",
"customer: Thank you.",
"agent: Thank you for choosing us."
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"customer: Hi. I am Edward Walker.",
"agent: Hello, Please inform me, How may I assist you the day?",
"customer: Prepone plan came into a picture owing to announcement of birth of baby boy.So I need to cancel my recent reservation. Can you please help me in cancellation?",
"agent: Sure, I can help you in that cancellation.",
"customer: Thank you.",
"agent: Please allow me a moment to check for the previous reservation in our data base.",
"customer: Sure.",
"agent: We are sorry to inform that, there is no active reservation found on your name.",
"customer: Ok, no issues. Thank you.",
"agent: Thanks for choosing us. wish you a nice day."
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"customer: Hello.",
"agent: Hello. How can I serve you?",
"customer: I am George Brown, I want to book a flight ticket to IAD to meet my childhood friend from DCA.",
"agent: Ok.",
"customer: Can you help me for booking?",
"agent: Sure. May I know your trip dates?",
"customer: My trip dates are 05/16 to 05/18.",
"agent: Please, wait.",
"customer: Sure.",
"agent: There is a flight with airline: Frontier, flight number:1021, price 200, 1 connection. Shall I proceed?",
"customer: Ok, you can proceed for booking.",
"agent: Your ticket has been confirmed.",
"customer: Thanks for your assistance.",
"agent: Thank you."
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{
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"customer: Hello, I am Lisa Martin.",
"agent: Hello, how may I assist you today?",
"customer: I want to cancel my recent reservation due to some issues, can you please help me with that?",
"agent: Sure, we are here to help you. Please wait a moment.",
"customer: Sure.",
"agent: Thank you for your time, sorry no reservation found on your name.",
"customer: Ok, not an issue.",
"agent: Thank you for opting us.",
"customer: Thank you for your information."
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{
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"customer: Hello.",
"agent: Hello, By what way can I help you out?",
"customer: Can you please reserve me a flight ticket from AUS to ORD?",
"agent: Sure, can you please mention your departure and arrival dates of your journey?",
"customer: I will fly on Jan 12 and return on Jan 14.",
"agent: Do you prefer any lay by in between journey?",
"customer: I need a lay by in between my journey.",
"agent: Is there any other specifications regarding your journey?",
"customer: No.",
"agent: Ok, please wait a moment. let me search a flight for you.",
"customer: Sure.",
"agent: We have found a connected flight with Southwest airlines, flight number 1016 and the fare of 100. Would you like me to book the ticket?",
"customer: Please proceed.",
"agent: Sure, for that I need to know your name. Can you please provide me?",
"customer: I am Dennis Baker.",
"agent: Ok, A ticket has been processed successfully with the name of Dennis Baker.",
"customer: Thank you.",
"agent: Thank you for your presence. We hope to serve you again."
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{
"status": "book",
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"customer: Hi.",
"agent: Hello. How can I help you?",
"customer: I am Patrick Carter. I am planning to attend a Music festival at Detroit, can you please book a flight ticket?",
"agent: May I know your desired travel dates please?",
"customer: I planned my trip on 11/11 to 11/13.",
"agent: Please share your airport codes.",
"customer: MY source is PHX and destination is JFK.",
"agent: There is a flight with connection limit 1 and fare 100, shall I proceed for booking?",
"customer: You can reserve it.",
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"customer: Thank you.",
"agent: Thank you for your help. Thank you for opting us."
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{
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"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: My name is Alexander Brown. I want to book a flight ticket from LGA to LAS, can you please help?",
"agent: Sure, may I know your travel dates?",
"customer: My travel dates are Jan 28th and Jan 30th.",
"agent: Do you have any specifications?",
"customer: I can travel in flight with one connection.",
"agent: Ok, please wait a minute.",
"customer: Sure.",
"agent: We found an airline Spirit with flight 1023 having a fare 100 with halt.",
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{
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"agent: Hello, how may I help you?",
"customer: I am Gregory Evans. I want to cancel my reservation, so please help me in the cancellation.",
"agent: Sure, please wait for a moment.",
"customer: Ok.",
"agent: Sorry, there was no reservation found with your given name.",
"customer: Not an issue. Thank you.",
"agent: Thank you for opting us."
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"customer: Hello.",
"agent: Hello. How may I help you?",
"customer: I would like to travel from IAD to OAK as a business trip. Can you do the reservation?",
"agent: Sure, may I know your depart and arrival dates?",
"customer: My journey dates are 10/06 and 10/08.",
"agent: Do you have any connection limit?",
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"customer: No problem, Thanks for the information.",
"agent: Thank you."
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"customer: Hello.",
"agent: Hello. How may I guide you today?",
"customer: Owing to an emergency, I just need to cancel my recent reservation. Can you please aid me with cancellation?",
"agent: Sure, I will help you with that.",
"customer: Thank you.",
"agent: May I know your name please?",
"customer: Sure, Emma Anderson is my name.",
"agent: I am sorry to say that there is no reservation found under your name.",
"customer: That's Ok, thanks for your service.",
"agent: Thank you for reaching us."
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"customer: Hello.",
"agent: Hello. How may I aid you today?",
"customer: Can you please book a flight ticket from IAD to AUS?",
"agent: Sure, can you please share your preferable journey dates?",
"customer: Sure, I have planned my travel dates as June 29 and July 01.",
"agent: May I know your name please?",
"customer: Sure, myself Barbara Phillips.",
"agent: Do you have any other specifications?",
"customer: I am looking for single connecting flight.",
"agent: I am sorry to say that there is no flight found under your details.",
"customer: Oh! It is sad to hear. Anyway, thank you for your time.",
"agent: Thank you for reaching us.",
"customer: Most welcome."
] | {
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"goal": "book",
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"name": "Matthew Roberts",
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"agent: Hello. How may I help you today?",
"customer: Can you please help me in booking flight ticket from BOS to AUS?",
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"customer: I am Matthew Roberts .",
"agent: Please mention your journey dates?",
"customer: My travelling dates are 03/20 and 03/22.",
"agent: Ok, please wait a while.",
"customer: Ok, sure.",
"agent: Sorry Roberts, no flights are available on your desired route.",
"customer: Ok, fine thank you for checking.",
"agent: Thank you for reaching us."
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"customer: Hi.",
"agent: Hello. How may I help you?",
"customer: I am Stephen Mitchell, please book a fight ticket from Austin, TX-AUS to Atlanta, GA-ATL.",
"agent: Sure, do you have any connection limit?",
"customer: Yes, I need a connection in between the journey.",
"agent: Help me with the trip dates?",
"customer: Sure, my travelling dates are 03/04 and 03/06.",
"agent: We found a flight in an airline AA with 1018 number having a single connection price of 100. Shall I proceed to book?",
"customer: Yes, please proceed.",
"agent: Your flight ticket has been processed.",
"customer: Thank you.",
"agent: Thank you for opting us."
] | {
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{
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"customer: Hi.",
"agent: Hello, how may I help you?",
"customer: I need to book a ticket from LAS to MCO. Could you book a ticket?",
"agent: Sure, I am here to help you for this. Could you please share me your specifications?",
"customer: I prefer connecting flight.",
"agent: When would you like to travel?",
"customer: Travel dates are from Aug, 26 till Aug, 28.",
"agent: Do you have any other criteria?",
"customer: I prefer to fly in a normal-cost airline.",
"agent: As per your data, there is a flight with United Airlines and the ticket fare is 200. Would you like me to make the booking now?",
"customer: Please book a flight.",
"agent: For reserving the ticket. May I know your name please?",
"customer: My name is Jeffrey Turner.",
"agent: Your ticket is reserved in economy class with the flight-1021. Your depart time is 20:00 hours and again your arrival time is 21:00 hours.",
"customer: Thank you.",
"agent: Thank you very much for approaching our agency."
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{
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"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: My name is Sarah Mitchell.Can you please help to my flight ticket? I have to travel from SEA to JFK.",
"agent: Please provide your travelling dates?",
"customer: My travel dates are 08/05 and 08/07, with no connection limit.",
"agent: Could you please provide your price and connections limit?",
"customer: My price is 5000.",
"agent: There is a flight available with price 100 and flight number is 1004.",
"customer: OK,you can proceed with this flight.",
"agent: Your booking is confirmed. Thank you for contacting us."
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{
"status": "no_flight",
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"customer: Hello.",
"agent: Hello, how may I aid you?",
"customer: I am planning to visit Phoenix, can you please book me a ticket from LAX to PHX?",
"agent: Ok, may I know your preferable travelling dates?",
"customer: My preferable journey dates are from 07/11 to 07/13.",
"agent: Ok, could I know your name please?",
"customer: My name is George Allen.",
"agent: The Delta airline with flight number 1009 is available having price as 200 and connection as 1.",
"customer: Please find direct flight on this route.",
"agent: Ok, please allow me a minute.",
"customer: Sure, take your own time.",
"agent: Ok. Sorry, there is no plane as per your request.",
"customer: Ok, not an issue. I will find any alternate for this trip. Thank you for providing information.",
"agent: Thank you."
] | {
"status": "no_flight",
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{
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"name": "Kenneth Carter",
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"customer: Hello, myself Kenneth Carter.",
"agent: Hello. How may I help you?",
"customer: I am planning to book a flight ticket to AUS from CLT, can you please help me out?",
"agent: I am happy to help you, please share your dates of travel.",
"customer: Sure, my planned journey dates are 12/01 and 12/03.",
"agent: Please wait for a while.",
"customer: Ok, take your time.",
"agent: AA airlines providing service to you with price 100, shall I book it?",
"customer: Ok, please confirm my reservation.",
"agent: Ok, booking is done with flight-1012.",
"customer: Than you for the help.",
"agent: Thanks for contacting us."
] | {
"status": "book",
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{
"status": "book",
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"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: I am Jessica Hall, want to travel from SFO to SEA. Please help me.",
"agent: Sure, may I know your planned travel dates please?",
"customer: My travel dates are from 08/06 to 08/08.",
"agent: There is a flight available on your requested dates from JetBlue airlines with 1 connecting flight.Shall I confirm your booking?",
"customer: Please proceed.",
"agent: Your ticket is booked with flight 1028.",
"customer: Thank you.",
"agent: You are most welcome."
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{
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"agent: Hello. How can I aid you?",
"customer: I am Kevin Phillips. I want to cancel my reservation as my project got ramp down. Can you help me with that?",
"agent: Sure, let me check your reservation details in our database.",
"customer: Ok.",
"agent: Sorry, I did not find any reservation by your name in our database.",
"customer: No problem, thanks for the information.",
"agent: Thank you for choosing us."
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{
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"customer: Hello.",
"agent: Hello. How may I aid you today?",
"customer: My name is Robert Scott, please book me a plane ticket from BOS to OAK.",
"agent: Sure, I will help you with booking, please share your travelling dates?",
"customer: Sure, my travelling dates are from 10/23 to 10/25.",
"agent: There is a flight in UA airline with connection 1 as per your details, can I proceed to booking?",
"customer: I need 0 connected flight.",
"agent: Sorry, no flights as per your details.",
"customer: It's ok, thank you for the information.",
"agent: You are welcome. Thank you for reaching us."
] | {
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{
"status": "cancel",
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"customer: Hello. I ma Benjamin Turner.",
"agent: Hello, how can I assist you for the day?",
"customer: I want to cancel my reservation, will you aid me in cancellation my ticket?",
"agent: Sure, I am here to help you. Please wait for a moment.",
"customer: Thank you. Sure.",
"agent: We found reservation on your given name. Shall I proceed to cancel?",
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"customer: Thank you.",
"agent: Thank you for reaching us."
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{
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"customer: Hello.",
"agent: Hello. How can I support you today?",
"customer: I am Lisa Scott, please find a flight for me on 12/22 and returning on 12/24. I need a flight with single connection.",
"agent: Sure, please provide your price limit.",
"customer: Sure, it is 5000.",
"agent: Ok, please provide your travelling airport codes.",
"customer: I will fly from TX-AUS to CA-SFO to attend a friend Wedding.",
"agent: Ok, please wait for a while.",
"customer: Sure.",
"agent: Thank you for being patient, No flights were available with your given details.",
"customer: Ok, thanks for the information.",
"agent: Thank you for connecting with us."
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"agent: Hello, how may I assist you today?",
"customer: My name is Dorothy Robinson, I am going to Houston city to spend my holiday with my family. Can you book a flight on 11/30?",
"agent: Sure, please provide me your travel dates.",
"customer: I will return on 12/02.",
"agent: May I know your travel airport codes?",
"customer: My source point is NY-LGA and destination is TX-IAH.",
"agent: Please wait for a minute.",
"customer: Sure.",
"agent: UA airline is providing flight with connection 1. Shall I proceed?",
"customer: Please proceed with booking.",
"agent: Your ticket has been booked with price 100.",
"customer: Thank you for helping me.",
"agent: My pleasure."
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{
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"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am Steven Hernandez.",
"agent: Nice to meet you Steven.",
"customer: Please book me a ticket from PHX to PHL to meet my family members.",
"agent: Sure, may I know your travelling dates please?",
"customer: My travelling dates are from 11/05 to 11/07.",
"agent: There is a flight which can travel to your region having a single layout in between your journey having a ticket fare of 100 which is provided by Delta airlines. Would you like to book this flight for your journey?",
"customer: Yes, I like this ticket. Please book this ticket for me.",
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"customer: Thank you.",
"agent: Most welcome."
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{
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"agent: Hello Brown, how may I assist you?",
"customer: I want to book a ticket from OAK to AUS, can you please help me.",
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"customer: My travel dates are 02/08 to 02/10.",
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"customer: See for the connections 1.",
"agent: Ok, I found a flight matching your requirements.",
"customer: Please book it for me.",
"agent: Shall I proceed? Your ticket has been booked. Thank you for reaching us.",
"customer: Cabn I getr the details of flight?",
"agent: Airline is JetBlue with single connection and number is 1011.",
"customer: Thank you for the help."
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{
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"agent: Hello, what can I do for you?",
"customer: I am Richard Rodriguez and I want to change an existing reservation due to my sister marriage ring ceremony got preponed.",
"agent: I am very sorry to inform you that there is no reservation found on your name.",
"customer: No issue.",
"agent: Thanks for reaching out to us. Hope to serve you better next time.",
"customer: Thank you for your quick response.",
"agent: My pleasure."
] | {
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{
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"customer: Hello, I am Sarah Wright.",
"agent: Hello, how may I help you?",
"customer: I need to book a connecting flight to meet my parents at Los Angeles, CA - LAX. Will you help me in that?",
"agent: Sure, may I know your boarding point?",
"customer: My boarding point is Charlotte, NC - CLT.",
"agent: Could you please share your planned depart and return dates?",
"customer: My planned travel dares are from 02/10 to 02/12.",
"agent: Ok, please wait for a moment.",
"customer: Sure.",
"agent: We found a Frontier airline, flight number: 1025, price: 100 with one connection.",
"customer: Ok, please proceed.",
"agent: Your flight ticket has been confirmed.",
"customer: Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Sarah Wright",
"flight": [
1025
]
} | [] | true |
{
"status": "book",
"name": "Jonathan Nelson",
"flight": [
1026
]
} | {
"return_month": "Aug",
"return_day": "30",
"max_price": 500,
"departure_airport": "MCO",
"max_connections": -1,
"departure_day": "28",
"goal": "book",
"departure_month": "Aug",
"name": "Jonathan Nelson",
"return_airport": "ORD"
} | [
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"customer: Hi, I am Jonathan Nelson.",
"agent: Hello, how can I help you?",
"customer: I would like to visit Chicago ORD to enjoy beer festivals with friends. Can you make a reservation from Orlando MCO?",
"agent: Sure, please share me your travelling dates?",
"customer: Sure, my travelling dates are 08/28 and 08/30.",
"agent: Do you have any specifications?",
"customer: It will be helpful if price is 500.",
"agent: Thanks for your details, we found 1026 AA airline with single connection and price of 200.",
"customer: Ok, proceed.",
"agent: You booking done.",
"customer: Thank you for aiding me.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Jonathan Nelson",
"flight": [
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]
} | [] | true |
{
"status": "book",
"name": "Anna Scott",
"flight": [
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]
} | {
"return_month": "Apr",
"return_day": "13",
"max_price": 5000,
"departure_airport": "DTW",
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"departure_day": "11",
"goal": "book",
"departure_month": "Apr",
"name": "Anna Scott",
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"customer: Hello.",
"agent: Hello, how can I help you?",
"customer: Anna Scott here. I would like to travel to New York for attending an event. So, please help me to book a flight ticket from Detroit, MI - DTW.",
"agent: Ok, please share your destination airport code?",
"customer: My destination airport code is NY - LGA.",
"agent: May I know your travel dates please?",
"customer: My travel dates are 04/11 and 04/13.",
"agent: There is a flight with connection limit 2 and fare 100, shall I proceed for booking?",
"customer: No, I want a flight with 1 connection limit. Please, do not book this flight.",
"agent: As per your request there is a flight with connection limit 1 and fare 100.",
"customer: That's perfect, please book this flight.",
"agent: Your ticket is booked, flight number 1007.",
"customer: thank you for booking my flight ticket.",
"agent: Thanks for reaching us."
] | {
"status": "book",
"name": "Anna Scott",
"flight": [
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1027
]
} | [] | true |
{
"status": "book",
"name": "Virginia Nelson",
"flight": [
1013
]
} | {
"return_month": "June",
"return_day": "6",
"max_price": 500,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "4",
"goal": "book",
"departure_month": "June",
"name": "Virginia Nelson",
"return_airport": "OAK"
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"customer: Hi.",
"agent: Hello. How can I help you?",
"customer: Virginia Nelson here. Can you please book a ticket for me from SEA to OAK?",
"agent: May I know your desired travel dates please?",
"customer: My travel dates are 06/04 and 06/06.",
"agent: Please wait a while.",
"customer: Sure.",
"agent: There is a flight with connection limit 1 and fare 200, is it ok for you?",
"customer: Yes, please proceed booking.",
"agent: Your ticket is booked, flight number 1013.",
"customer: Thank you for booking.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Virginia Nelson",
"flight": [
1013
]
} | [] | true |
{
"status": "no_reservation",
"name": "Karen Walker",
"flight": []
} | {
"return_month": "Nov",
"return_day": "15",
"max_price": 500,
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"goal": "change",
"departure_month": "Nov",
"name": "Karen Walker",
"return_airport": "ATL"
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"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I am Karen Walker. I want to change my existing reservation, due to some health issue. Can you please help me?",
"agent: Sure, I will help you to change your reservation.",
"customer: Thank you.",
"agent: There is no reservation found on your name to change.",
"customer: It's ok, thank you for checking.",
"agent: Welcome."
] | {
"status": "no_reservation",
"name": "Karen Walker",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Joshua Collins",
"flight": []
} | {
"return_month": "Sept",
"return_day": "23",
"max_price": 500,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "21",
"goal": "book",
"departure_month": "Sept",
"name": "Joshua Collins",
"return_airport": "JFK"
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"customer: Hello. I am Joshua Collins.",
"agent: Hello, how can I help you today?",
"customer: Can you please book a flight ticket from DTW to JFK?",
"agent: Sure, I will help you with it. Please share me your planned travel dates to proceed further.",
"customer: Thank you. Sure, I need to travel on dates of Sept 21 and Sept 23.",
"agent: Do you prefer any specific time for you depart and return?",
"customer: Yes, I would like to depart in morning time only.",
"agent: Please let me know if you have any other preferences.",
"customer: I need connection 1 so please check with that.",
"agent: Thank you for providing all the essential details, please wait for a while.",
"customer: Sure, I am happy to wait for your response.",
"agent: We are sorry to inform you that we don't have any flight available in the morning time on given dates by you.",
"customer: Oh! It is sad to hear. Anyway, thank you for your time.",
"agent: Thank you, looking forward to serve you better next time.",
"customer: Most welcome."
] | {
"status": "no_flight",
"name": "Joshua Collins",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Jessica Evens",
"flight": []
} | {
"return_month": "Jan",
"return_day": "6",
"max_price": 200,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "4",
"goal": "book",
"departure_month": "Jan",
"name": "Jessica Evans",
"return_airport": "IAH"
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"customer: Hi. I am Jessica Evens.",
"agent: Hello,. How may I serve you?",
"customer: I want to book a flight ticket on 01/04 to 01/06 for which I have a exam at IAH.",
"agent: Sure, may I know your origin point?",
"customer: My source code is ATL. And I want with 1 connection.",
"agent: Sorry to inform that there is no flight found with your specification.",
"customer: Ok. Thank you for information and your service.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Jessica Evans",
"flight": []
} | [] | false |
{
"status": "no_flight",
"name": "Timothy Turner",
"flight": []
} | {
"return_month": "Mar",
"return_day": "29",
"max_price": 1000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "Mar",
"name": "Timothy Turner",
"return_airport": "IAD"
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"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am Timothy Turner, I need a flight with one connection to attend a party with my cousin.",
"agent: Sure, I will help you. May I know your journey dates?",
"customer: I will take flight on 03/27 and return on 03/29. Please find a flight under price of 1000.",
"agent: Please, share the airport codes of your journey plan.",
"customer: I will fly from CA-SFO to DC-IAD.",
"agent: Unfortunately, there is no flight found on your specified dates.",
"customer: ok, thanks for the information.",
"agent: Sorry, for the inconvenience. Thanks for opting us."
] | {
"status": "no_flight",
"name": "Timothy Turner",
"flight": []
} | [] | true |