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the-LEGO-Group

2014-02-04

Current Employee

o

o

o

Great environment

The people I worked with were awesome and nice

It would have been nice if we got comission

the-LEGO-Group

2014-02-10

Anonymous Employee

Former Employee, more than 3 years

v

v

v

A strong brand with kind, hard working employees

Employees have a high ethical standard. There is a strong sense of community and an intense loyalty for the LEGO brand and the mission of the company.

Danish cultural norms pervade the global corporate culture. There are pros to this but it can hinder the ability for localization efforts (of the product and corporate culture) and can be frustrating at times for non-Danish residents.

the-LEGO-Group

2014-02-12

Part Time Floor Leader

Current Employee, less than 1 year

v

v

v

Great Company to work for

Great benefits, atmosphere, and people

Brand Retail is still new, so there are growing pains.

the-LEGO-Group

2014-02-25

Former Employee

o

o

o

Brick Specialist

Meet many different types of people from all over the world. Great management and employees. Very understanding about your school schedule.

On your feet all day and sometimes the people are rude. Not too much room for growth or pay raises.

the-LEGO-Group

2014-03-17

Concept Artist

Former Employee, more than 1 year

Louisville, CO

v

o

v

Holistic & "family company"

Very passionate about the employees; Made a real effort to improve company environment.

Unfortunately our stint with becoming part of the LEGO Group was cut short. The decision was rather sudden and dissatisfying.

the-LEGO-Group

2014-03-25

Sales Associate

Former Employee, more than 1 year

Columbus, OH

v

v

v

Sales Associate

It's a fun place to work and most people are really interested in either the products or kids in general. It's one of the few ways to get a good discount on Legos if you love them. They hold to high standards of service and work environment, ideally you're just as happy at your job as the customers are visiting the store.

There can be some pressure at times (not as bad as most places though!), and you probably won't be able to get access to any type of truly fun job (to make a career of like being a builder, etc) from working in a retail store.

the-LEGO-Group

2014-03-26

Sales Associate

Current Employee, more than 1 year

Dallas, TX

v

r

v

Sales associate at Lego retail store

Can be fun, some parents are good people

Typical retail store, some parents are bad people

the-LEGO-Group

2014-03-27

Store Assistant Manager

Former Employee, more than 1 year

Chandler, AZ

v

o

r

Great Company to Work For

Get to work with LEGO, interact with kids. Promote from within

Managers seem to fly in and out

the-LEGO-Group

2014-04-03

Supervisor

Former Employee, more than 1 year

Indianapolis, IN

v

v

r

Great Company. Very supportive and positive.

Exceptional team- work is fun every day Great benefits (employee exclusive LEGO Set and additional Holiday gifts and bonuses Wonderful corporate culture

General shortcomings associated with Retail: Stressful atmosphere during busy times Occasional trouble guest Sometimes there are communication gaps Hours vary throughout the year

the-LEGO-Group

2014-04-21

Producer

Current Employee, more than 1 year

Louisville, CO

v

v

v

Producer

Company values the creative efforts of the employees. Company values a great balance of work, personal goals, company priorities, and education.

Sometimes you work may be hard to transition out of.

the-LEGO-Group

2014-04-23

Current Employee

v

v

v

Strong values and growth

Growing company, great product, strong values and respect for employees

Globalization is a challenge for the organization

the-LEGO-Group

2014-05-09

Sales Associate

Former Employee, more than 3 years

Bellevue, WA

v

o

v

Great Place to Work

Love having the inside look at new sets and the employee discount alone is worth it. Got to work with a lot of great people.

Corporate got pretty involved on low level concerns that should have been handled at a district level or even by the manager. Sometimes they don't know how little decisions make a big impact on the retail level and not always for the best. I worked on the retail level and there wasn't a whole lot of room for growth.

the-LEGO-Group

2014-05-17

Brick Specialist

Current Employee, more than 1 year

Orlando, FL

x

r

r

Great coworkers, questionable management staff

The product is universally known and widely loved; meet lots of interesting guests; coworkers tend to be great people to work with

Corporate management is out of touch; store management is inconsistent and focused on metrics; guests can be extremely difficult, particularly with the massive expansion of foreign guests.

the-LEGO-Group

2014-05-20

Brick Specialist

Former Employee, less than 1 year

Calgary, AB

v

v

o

Fun atmosphere and people made a high expectations bearable.

The people and product are and is great. You can't help being around LEGO without being happy, and it's nice to work in a place where the staff and customers are all equally pleased to be there.

There's really high expectations - in terms of almost being an entertainer/kids camp counsellor, as well as a significant pressure to upsell people towards more expensive sets - for a minimum wage job. Also, the constant pressure to upsell people got awkward for us and for customers.

the-LEGO-Group

2014-05-20

Customer Service Advisor

Current Employee, more than 1 year

Slough, Berkshire, South East England, England, England

v

v

v

Working for LEGO doesn't really feel like work as LEGO bricks are keeping you company all the time :)

Great benefits, lovely colleagues, cool products, crazy Minifigures etc.

I'm working for LEGO customer services in Slough. The biggest challenge is dealing with customers that were unlucky with an online purchase for LEGO sets. Especially when a LEGO set is sold out or wasn't delivered on time for their child's upcoming birthday due to miscommunication.

the-LEGO-Group

2014-05-20

Online Marketing Executive

Former Employee, more than 1 year

Slough, Berkshire, South East England, England, England

x

x

r

Strong brand but bad place to work (only slough office though)

If you have your own children or relatives with children, then all of the sudden you feel loved.

No proper senior management. Very young managers sitting in UK office with no knowledge on people management.

the-LEGO-Group

2014-06-03

Current Employee

o

o

o

Great

I go back to legoland year after year as I love working here! There is loads of variety within every working day as no two days are the same; all the staff are very helpful for new staff and are always willing to go the extra mile to ensure you feel welcome in the park; there is a great amount of opportunities available to staff in terms of training and getting involved in social activities!

At legoland you will need to be willing to work long hours and part time contracts are all set to 0 hours which is useful for flexible work but can sometimes make it hard to pick up extra part time work

the-LEGO-Group

2014-06-10

Special Events Coordinator

Former Employee, more than 8 years

Enfield, CT

v

o

v

Educational and exciting

A fun environment and on the cutting edge of thier industry

Too many layoffs and too many management changes

the-LEGO-Group

2014-06-12

Supervisor

Former Employee, more than 5 years

v

o

r

Good company but bad opportunities

Worked with great people, got to make some lifelong friends, regular customers become almost like family which was great. Discount was worth it, especially in a family with tons of kids.

Very little room to move up, raises are less than satisfactory, it's hard to move up unless you know somebody.

the-LEGO-Group

2014-06-21

Former Employee, more than 1 year

v

v

v

A company struggling between being a kid's dream and a big business

Working with THAT brand behind you makes the company a pretty special place to be - most of the employees genuinely care about LEGO and its customers which makes for a very positive working environment, though I'd echo what one of the other reviews has said that if you hate the stuff it's probably not the place for you... The company is also very open internally about its projects and plans.

The company's high growth recently has led to more pressure on every area of the business, which are not always equipped to deal effectively with it. The management structure, especially in the retail arm of the company, has led to a few people far removed from the 'action' holding a lot of decision-making power with largely incompetent middle managers beneath them, so trying to get anything major achieved can be incredibly frustrating. Low employee turnover (while generally a good thing) makes progression within the company almost impossible. Pay & benefits (in the UK at least) is also poor - the love for the company held by most employees is taken advantage of hugely in my opinion.

the-LEGO-Group

2014-06-24

Supervisor

Former Employee, more than 3 years

Baltimore, MD

v

o

v

A unique employer; with constant opportunity

THe company is growing so quickly that there are opportunities to move up pretty quickly. Also, corporate is family owned which provides interesting perks such as a better than average pay for retail, and strange but cute christmas gifts. The discount is good too.

The company is run by people who have clearly never worked retail so sometimes their major decisions seem silly. The value in retired prodcut is very high so the company discontinues product while it is still high in demand. That is frustrating.

the-LEGO-Group

2014-07-14

Europe & RoW Supply Chain Manager

Former Employee, more than 1 year

München, Bavaria, Bavaria

v

x

v

Fun 2 years, but disappointing end....

Fun company with amazing products Due to growth, most processes are out-of-date --> lots of developing and freedom to do new stuff Great team and work/life balance

People Turnover - almost every week there is an announcement of someone leaving the company Too dynamic Corporate strategy Weak processes -> very much person depend company

the-LEGO-Group

2014-07-15

Brick Specialist

Former Employee, more than 1 year

Wauwatosa, WI

x

o

r

This review is for a LEGO Brand Retail store

-Usually a positive, family-friendly atmosphere while working -It was easy to request off, though this varies from store to store -50% off discount on all items was nice -Some great co-workers, very passionate about LEGO and usually creative

-2 mystery shops a month gets annoying, too much pressure on them and NPS surveys -It's a small store, most customers don't want to be bothered yet we had to talk to every last person as if our store was the size of a Home Depot -Communication from corporate was bad. We were just as confused as customers were when it came to the status of a product, whether it was retired or not, whether we would be receiving more or not -Instructions for in-store display were very poorly worded and confusing -Corporate communication overall just seemed sloppy and unorganized -Not really any pay raises unless you get promoted to supervisor or manager

the-LEGO-Group

2014-07-31

Supervisor

Current Employee, more than 8 years

v

v

v

Flagship Store

Our mission - to inspire and develop the builders of tomorrow. Seeing kids walking into the store being amazed with all the sculptures made out of LEGO bricks is fantastic and rewarding. Flexible hours. High standards for customer service.

Mainly the same problem in all retail locations - the resellers trying to buy in bulk and con-people trying to work the system. SAP system needs to improve drastically.

the-LEGO-Group

2014-08-07

Senior Manager

Former Employee, more than 3 years

Slough, Berkshire, South East England, England, England

v

v

v

Very Employee Centric

Very employee centric Lots of development opportunities, if you get time! Exciting times with the Global Agenda Strong total reward (salary, benefits and bonus)

Need to be more mindful of communication from CM, core messages can be lost in the downward cascade. Face needs to fit if you want progress Diversity, what exactly is the strategy, promoting employees into senior roles when they are not ready to meet targets. Some employees are allowed to get away with very poor behaviour

the-LEGO-Group

2014-08-20

Brick Specialist

Former Employee, more than 3 years

Brighton, England, England

v

v

v

Started off great, but getting more & more corporate.

Great atmosphere, every customer is excited to be there so it's a pleasure to serve them. Great, friendly team that I miss. Pleasant shop to be in, clean & fun job. Always a pleasure selling Lego, you can get excited about the product!

The pay really isn't enough for what we were expected to do as laid out by our secret shopper visits. Every single customer had to be treated, not like humans, but by asking them as many 'by the book' questions as possible. We would have to stay late to fill the shelves - sometimes until 9.30pm. Management was steadily getting more & more corporate & less about the values of Lego, and the customers would be aware of this. Lots of elements were made in China at a cheaper cost, and a worse quality (like the keyrings) - rather than the motto 'only the best is good enough'. There was no way we would be allowed to personalise the shop at all to make it nicer for customers / i.e: having a 'staff builds' display, or Brighton-related displays. Began to feel like our shop had been left behind to make way for new shops to open.

the-LEGO-Group

2014-08-22

Sup

Current Employee

x

o

x

Could be a great job

Discount, meeting new people, easy register system

Managers, and above, it's a company that pretends to care about their employees but the reality is very different. You have no protection as an employee within the company, and management is not above creating a horrible work environment.

the-LEGO-Group

2014-08-26

Designer

Current Employee, more than 1 year

Billund

v

v

x

Amazing overall experience

Great colleagues Supportive work culture Dedicated staff Good pay, benefits and training opportunities

Office politics can play a part in important decisions Danish culture of work can mean it takes forever to complete tasks that could be easily done elsewhere Overly cautious about brand, incessant testing can kill/dull great creative ideas Headquarters in a incredibly boring town, not great for young staff without families

the-LEGO-Group

2014-08-26

Manager

Current Employee, more than 3 years

Enfield, CT

v

o

v

Depends on leadership

Fun environment with awesome coworkers. The brand is amazing, I mean it's LEGO!

Low pay for the area and management can block promotions. Little work/life balance.

the-LEGO-Group

2014-08-31

Marketing Coordinator

Former Employee, more than 1 year

Slough, Berkshire, South East England, England, England

v

o

v

Nice first permanent role

Very people-focused company, with a great product that people are genuinely enthusiastic about. Guidance around how to progress at the company was very clear.

Too much travel, low salary. My team was transferred to a different locale, but as everybody left the UK, they didn't hire anymore headcount, so we were left to pick up the pieces with little support.

the-LEGO-Group

2014-09-19

Anonymous

Current Employee

o

o

o

Good experience overall

Fun for the most part given how much chaos takes place in a given shift between kids and parents and prereens

The challenges are trying not to have too much fun as it is a job after all.

the-LEGO-Group

2014-10-02

Account Officer

Former Employee, more than 1 year

Macquarie

v

o

r

One of the best place to work.

Culture and value and work life balance

not much Cons that i can think of

the-LEGO-Group

2014-10-07

Current Employee

o

o

o

Fun place to work!

Working there full-time brings you the most benefits -- including simply getting stuff done.

Hard to reach main offices in Connecticut and Denmark

the-LEGO-Group

2014-10-15

Current Employee

o

o

o

Very stressful but fun "sometimes"

There's always incentives for those who work in the commercial department

Everything is based on numbers, they don't care if the guests are enjoying their day or not as long as they made a certain amount of money by the end of the day.

the-LEGO-Group

2014-10-15

Anonymous Employee

Former Employee

v

v

r

Good company with a not-so-good HR function

LEGO is a fun, creative company to work at. Leadership is good and easily accessible to employees as it is the Danish work culture that prevails in LEGO. Brand values are good too.

One has to involve a lot of people in consensus-building, which is not that bad except for the fact that it leads to a lot of time being wasted in meetings. The first thing a newcomer notices in the company is the time spent in meetings and more meetings. Compensation is average. Most importantly, the HR organization here is bulky and seem to be the all-powerful gatekeepers. They have complicated the workplace more than necessary and seem to be stuck in an old mindset. The company realized the growing internationalization happening in the business world not too long ago but is taking steps towards it.

the-LEGO-Group

2014-10-16

Brick Specialist

Former Employee, more than 1 year

Lone Tree, CO

v

o

v

Fun environment and fun customers

You get to have fun while you work! All the special event are super fun to work and you get to meet some amazing people on the job.

You have to greet every customer with " Who is getting the Lego set today?" It gets really old, really fast. Plus the customers get annoyed with it as well.

the-LEGO-Group

2014-10-18

Brick Specialist

Former Employee, more than 1 year

Cincinnati, OH

v

r

v

Love this company!

Fun atmosphere, cool job, great discount, also yearly bonus (if store meets goals) and yearly holiday gift and party (which is rare for retail).

Almost impossible to move up without moving to another city. And no full time people (maybe at larger stores than mine)

the-LEGO-Group

2014-11-03

Brick Specialist

Former Employee, less than 1 year

Schaumburg, IL

v

o

v

Great retail experience

Work with great people, easy job

Standing all day, dealing with unpleasant customers

the-LEGO-Group

2014-11-19

Anonymous

Current Employee

v

o

v

Brick specialist

-friendly -Good experience with kids, as well as a fast paced retail environment -You get to build display sets - I work with good people, and my manager is great - provides a really good employee discount

- pay could be better, for the retail quality that is expected - communication with corporate is good, but could be better - people leave their kids in the store unattended, not a company thing (and they've implemented new policies) but is still a con of the job

the-LEGO-Group

2014-12-08

Sales Associate

Former Employee

London, England, England

x

r

x

Overworked, underpaid, unappreciated

I liked my team of staff members

Very corporate, you are vastly underpaid for the work you are expected to do (especially with the mystery shopper) and were always being talked down to. The work was very uninspiring yet we were expected to be 110% smiles and enthusiasm even though we were being paid minimum wage. We were expected to try to worship senior management if they ever came in, even though they did not appreciate the work we did. We were all cheated out of Christmas bonuses too. Disgusting management. The worst work place I've ever had the joy of experiencing. LEGO store has a dark side. Within my 6 months I worked there, the entire team I started with had left. That says it all.

the-LEGO-Group

2014-12-19

Anonymous Employee

Current Employee, more than 3 years

v

o

v

retail work

employees are great, benefits are ok if full time

management sit in back office leave everyone else to do work while they claim the glory

the-LEGO-Group

2014-12-23

Brick Specialist

Former Employee

Lake Buena Vista, FL

v

o

v

Good Company

Get to make kids smile all day, work wasn't physically demanding. Supervisors are great and are really on top of the game.

Only got part time, and the pay wasn't enough to cover the cost of living.

the-LEGO-Group

2014-12-27

Store Manager

Current Employee, more than 5 years

x

o

r

LEGO vs LEGO Brand Retail

LEGO Group is focused on quality, imagination, and creativity, and that is evident in every set that is manufactured. They have presented employees with some pretty cool sets as gifts, which, as a LEGO fan, is always a joy to receive.

I work for LEGO Brand Retail North America, which is still trying to find its way as a retailer. It is slow to innovate, few people in the home office have worked in a retail setting, and feedback from the field is typically not put into action. This makes for some headaches and frustrations that affect the customer experience but are left for field staff to repair. Wages are on the lower end of the spectrum in a retail setting, though, as a pro, the bonus potential for all employees can be gratifying. It is difficult to recommend LEGO Brand Retail as an employer with few opportunities to move into home office positions or for those that enjoy being in collaborative environments.

the-LEGO-Group

2014-12-30

Merchandiser

Former Employee, more than 8 years

Indianapolis, IN

x

r

r

If you quit for any reason, management will make it look like you did something dishonest.

Great product and wonderful co-workers. Some flexibility with scheduling your required duties and responsibilities. Be prepared to be 'on call' with .your schedule with little or no notice from the company.

Middle merchandising management can say or do anything toward their team and no one in upper level management and human resources will give you any support.

the-LEGO-Group

2015-01-19

Supervisor

Former Employee, more than 3 years

x

o

r

Decent college job

Flexible hours, nice coworkers, relatively easy work during slow parts of the year. The company gives yearly bonuses based on store performance.

Can be extremely stressful, especially during holiday season. You're not allowed to request time off during the holidays. Leadership constantly changes (it changed every year I was there) and there's a high turnover rate among lower employees. A lot is asked of you, even though you don't work full-time and you're not given hours to complete tasks that take you away from the sales floor. Pay is low, and promoting only gets you so far.

the-LEGO-Group

2015-01-23

Current Employee

v

o

v

A very challenging and rewarding company to work for!!

Ability to work for a global company that values their employees. It is a fun and relaxed atmosphere but at the same time is ever changing and proposes new challenges everyday.

The inability to keep things simple!! I know that we have a very complex set up but it is coupled with very detailed and at times senseless templates or programs that are required.

the-LEGO-Group

2015-01-23

Manager

Current Employee, more than 5 years

Billund

x

o

r

Responsibility please...?

Work life balance is great, excellent in fact.

Lack of responsibility given even at higher levels..

the-LEGO-Group

2015-02-02

Anonymous Employee

Current Employee, more than 1 year

x

o

r

A mixed bag.

If you are a full time employee, the medical benefits are outstanding. The disount on merchandise is generous provided you have a reason/desire to use it.

Career advancement is almost non-exsistant unless you have someone in your corner. No matter how capable you are you may never get the chance that you've worked for.

the-LEGO-Group

2015-02-21

Current Employee

v

o

v

Great brand but with flat organizational structure makes it difficult to advance

great benefits with very competitive salaries innovative and entrepreneurial culture

limited opportunity for advancement (flat organizational structure) growing company that is experiencing growing pains

the-LEGO-Group

2015-02-24

Current Employee

v

o

v

Everything is awesome!

Everything is awesome! Opne minded. Hands on company!

Better benefist and salaries bette, more vacations.

the-LEGO-Group

2015-02-25

Brick Specialist

Former Employee, more than 1 year

New York, NY

v

v

v

Great environment, very friendly staff, and excellent management.

Great team, and management. Entry level salary is great in terms of retail jobs.

Some favoritism from supervisors towards sales associates.

the-LEGO-Group

2015-03-04

Assistant Manager

Former Employee

v

o

v

Great company to work for

Friendly environment, good pay, responsible for own schedule (within limits, such as mall hours and shipment times), great product, always have fun promos and events, good compensations and benefits, corporate assists with solving any customer service issues

Schedule includes weekends, holidays, and nights; outdated technology of POS; high fraud business; advancement requires you to relocate

the-LEGO-Group

2015-03-10

Current Employee

v

o

v

Great Company to work for

Inclusive atmosphere and growing company

typical politics in the workplace

the-LEGO-Group

2015-03-26

Former Employee

x

o

r

Average

English speaking is the business language

Danish centric is the main

the-LEGO-Group

2015-03-27

Brick Specialist

Former Employee, less than 1 year

Overland Park, KS

v

o

v

Lego Store- Everything is awesome!

I loved working at this store. The managers at the time I was there were a lot of fun! Working with kids and helping adults with a fun product like Lego made the hours fly by.

Not many hours. Unless you are full time, you won't have a lot of hours- it's perfect for some extra cash, or if you just love Lego.

the-LEGO-Group

2015-03-30

Attractions Assistant

Current Employee, more than 3 years

Windsor, South West England, England, England

x

r

v

Legoland Windsor- Fun until management changed.

-Worked for Legoland Windsor for 3+ years.Was a great way of earning money and running around outside on your weekend. - Got a Merlin pass with 20 free entries for you/ friends - Flexi hours - Fun whilst it lasted - Fun with the correct team leaders - Got to enjoy the fireworks if you had a shift through the show

- After team leaders in my area changed the atmosphere did too. The team leaders in my last year were very lazy and spent their day in the office on Facebook or walking aimlessly around the park in a big group having a chat instead of working. - If you had a situation which required a manager to resolve or calm down they would take ages to arrive infuriating customers even more and inturn making life difficult for all involved. - A 0 hour contract meant that if too many people turned up for the day you could be sent home either shortly after arriving for you shift or at lunch time. - This also meant that in the afternoon although busy you could end up with a shortage of staff due to the unestimation of management in the morning. - Long term weekend staff weren't allowed the oppurtunity to get qualified on rides to operate them and come new season as Team Leaders didnt want the fuss of doing the paperwork and so instead of allowing qualified veteran weekend staff to get qualified- full time new people were given tests -most of which they knew nothing about or even after "passing" the test didnt know how to operate the ride. Leaving the technically unqualified veteran to run the show. - Many more instances where Teamleaders made life hard and so ended up quitting- shame as it was such a lovely place to work and the customers and kids were always more than happy!

the-LEGO-Group

2015-03-30

Brick Specialist

Current Employee, more than 3 years

Toronto, ON

v

v

v

Brick Specialist at The LEGO Store(s) in Toronto.

LEGO does a fantastic job of putting a great team together for the stores, including management, making working there incredibly fun. You could almost say you become a family when you work there. They're pretty good (within reason) about flexibility for hours and time off. There are some pretty great 'benefits' that you'll get as well after working there for long enough. If you have to work retail/part-time, this is the best place to do so.

Some of the work that needs to be completed isn't always fun, but that kind of stuff comes with every job. Otherwise very little to complain about.

the-LEGO-Group

2015-04-01

Brick Specialist

Former Employee, less than 1 year

Fort Lauderdale, FL

x

o

r

I worked for this company for a few months and I felt alone. I had to quit because my manager was a racist.

- Working with happy and energetic children

- Absolutely no training - Racist - Rude employees/managers - Extremely low pay

the-LEGO-Group

2015-04-07

Supervisor

Former Employee, more than 1 year

x

v

r

Mystery Shops Ruin The Job and Pay is LOW

-Discounts -401K (even for part time) -Sweet Kids and LEGO

Mystery shops ruined my experience working for LEGO. They require you to follow not a general - but an EXACT script: "Who's the gift for?" (If you don't phrase it their way, you don't get the points) This makes for a very staged customer experience not allowing you to be genuine. In high volume stores, you often have 80 customers inside the store, barely allowing you to move and provide each guest with a memorable customer experience because if you focus too much on one guest you may miss the mystery shopper. I applied to the job thinking it would be about the kids but its really about the mystery shopper. Which is terrible. Micromanager friendly rules- "Don't step on the racetrack" AKA the gray walkway around the store. In a high volume yet tiny store that's like being confined to a jail cell. The coaching log is essentially micromanagement in disguise. Micromanaging isn't easy and you can't expect your supervisors to micromanage for $10 an hour or your employees to be micromanaged for $8. It's an adult job on high school student salary.

the-LEGO-Group

2015-04-15

Former Employee

v

o

v

Love this place!

Great culture! Fun environment! The company really makes their employees a priority and wants them to be happy.

No privacy in your cube

the-LEGO-Group

2015-04-20

Anonymous Employee

Current Employee, more than 1 year

v

o

v

1-3

Great compensation plan for everyone

Few locations with in the state

the-LEGO-Group

2015-04-23

Full Time Supervisor

Former Employee, more than 5 years

Sacramento, CA

o

o

o

Full Time Supervisor

Fun place to work- most days You get to build relationships with the customers and your staff Get to have fun with people (kids and adults) by helping them build something You get to play with Lego sometimes, and build sets for displays. Great benefits if you are full time- really great medical coverage You get a nice bonus once a year based on sales and other figures I really loved my job at Lego, it was not the job that made me leave but the management.

The reason why I left Lego was that there is no opportunity for advancement. I really did love my job but I felt it was time to move on so I can better myself. I worked there for 5 years, I started as a full time supervisor and remained that for my time there. Despite being told that I could become an assistant many times, it never happened, unfilled promises. My store manager got fired and then the assistant was running the store, well long story short, she got fired too. Then I was running the store perfectly fine and they sent other managers to come in and run the store, and really just made everyone unhappy. My district manager at the time told me "here is your chance to shine, and we will make you assistant". Well I feel like running a store smoothly is "shinning" but apparently not enough for him. Then I got a new manager and a new assistant manager- who I had to help train, even know they had training. They still needed more training by the time they got to my store. I sucked it up and went on with life and continued working there even know they didn't value or appreciate me. Finally I had enough and had to go.

the-LEGO-Group

2015-05-04

Anonymous Employee

Former Employee, more than 3 years

Enfield, CT

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o

No work life balance

Discounts on items, almost no dress code, can say you work for LEGO, great maternity leave, slight discount at daycare.

As a CSA you would have to work either Saturday or Sunday, rating system needs improvement, there could be more consistent systems training, a functional operation system would have been nice. Almost zero snow days even though the rest of the company is closed due to safety concerns. They say that they love to promote from within but there are very little opportunities to leave call center regardless of degree and experience.

the-LEGO-Group

2015-05-09

Sales Associate

Former Employee

West Hartford, CT

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I hated this place more than anything

Discount on toys, if you're into that I suppose.

Absolutely everything else. They will work you to the bones.

the-LEGO-Group

2015-05-14

Brick Specialist

Former Employee, less than 1 year

Chicago, IL

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Much more difficult for what its worth

LEGO discount. GM was amazing. Employee parties and holiday gifts were sweet.

Rude customers, LONG hours. Holiday season is a rush. Too much to do, most of which I didn't agree upon. After holiday season, there was a lack of hours (maybe 3 shifts/week for a total of 12 hours). Pay is low. Worked middle of days on weekends.

the-LEGO-Group

2015-05-30

Brick Specialist

Former Employee, less than 1 year

North Hollywood, CA

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You may be a cog in the machine, but the machine is awesome

Enthusiastic environment, surrounded by products enjoyed by people of all ages, learning about toys-- I'm a nerd, I love making kids happy, I adored it with every fiber of my being.

Anything negative was almost always a customer who didn't know how to take "we're out of stock" for an answer, or the occasional argumentative/indecisive person.

the-LEGO-Group

2015-05-31

Attractions Assistant

Former Employee, less than 1 year

Windsor, South East England, England, England

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Can be great fun, if you work in the right area

Working in attractions means you're outdoors in the summer weather The staff tend to get on very well with eachother

Guests will undoubtedly let off steam at you on occasion Payroll is done one month in lieu so you may wait a long time for your first pay cheque Very very poor progression

the-LEGO-Group

2015-06-03

Sales Associate/Cashier

Current Employee, less than 1 year

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Brick Specialist (Sales Associate)

The working environment is very welcoming. I find myself very lucky that I get along with all my coworkers and manager. LEGO being a private corporation, they care a lot about their employees. I recently started working for them and I've been told I qualify for the yearly bonus, which depends on the customer ratings of the store. If your store has 90% positive reviews, your bonus will be good. Also, children can be very cute and will at times make your day. It's by far the best job I've had. One last thing is that you can grow very rapidly in the store. Many of my coworkers started as associates like myself and are now supervisors.

The only downside is the pay. At least in my store, the pay is very minimum. You can only be full-time if you're a supervisor or manager.

the-LEGO-Group

2015-06-04

Former Employee

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o

Food & Beverage Assistant

Option to work lots of hours

zero hour contract are not suitable some times

the-LEGO-Group

2015-06-21

Partner

Current Employee

Levack, ON

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Owner

Wonderful idea , to save families $ Also to enhance learning skills and to allow the family to step away from technology , and to teach young ins that going to the mail is fun.

Some say this company is expensive, but I can 100% say that the only ones that are suggesting this are inexperienced lego builders .

the-LEGO-Group

2015-06-24

Former Employee

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Love Lego

Lego is a truly fantastic company. They had a great work environment, wonderful people, strong initiatives, and a welcoming feeling for interns.

No cons! I reiterate: Lego is a truly fantastic company. They had a great work environment, wonderful people, strong initiatives, and a welcoming feeling for interns.

the-LEGO-Group

2015-06-29

Anonymous Employee

Former Employee

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x

Ok

Great discount and this is one of the few jobs where its fun to talk to customers because the products are really cool.

Horrible manager with a fake personality and a few nasty, rude supervisors. Manager and supervisor need to know how to talk to employees better and not talk down to them. Also they need to learn how to say please and thank you. Can get extremely busy near the holidays, but that's any retail job. When not busy it can be very boring.

the-LEGO-Group

2015-06-30

Anonymous Employee

Current Employee, more than 3 years

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o

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Overall experience

Great company with great people. Fun environment with lots of flexibility. Open to growth and innovation.

Not all areas are fully developed and make it difficult to achieve the best results.

the-LEGO-Group

2015-07-01

Assistant Store Manager

Current Employee, more than 5 years

Santa Clara, CA

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v

one of the better retail places to work!

Family oriented company that really takes care of their employees. quarterly bonuses and a yearly one too. flexible hours. FUN atmosphere. Try out product, take it home to build, great discount. DM and RM come for quarterly visits, so everyone just keeps abreast with everyone and everything.

It's a considered a HIGH END childrens store. So even though LEGO has high standards on customer service and store presentation, it's difficult to upkeep when kids are wrecking the store and peeing everywhere.

the-LEGO-Group

2015-07-04

Merchandiser Coordinator

Former Employee

Vancouver, WA

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o

beware merchandisers

the company has a good name and reputation also doing business with movies now

2 year contract mileage was not paid 300 miles Radius. was told one thing and got another let merchandising team go with no notice and more lay offs on way

the-LEGO-Group

2015-07-23

Associate Marketing Manager

Current Employee, more than 1 year

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Succesful family owned business

Positive and motivating environment with focus on personal development. Strong long term company strategy and values that benefit society.

Due to rapid growth company faces capacity issues hence unable to fully satisfy consumer demand. Perhaps too democratic as it feels like all the decisions have to be aligned with everyone.

the-LEGO-Group

2015-08-12

Host

Former Employee

Atlanta, GA

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They hire anyone who can breathe so terrible job atmosphere

If you need a job they will hire

They hire everyone so there are nothing but lazy and bad employees. All the good ones leave

the-LEGO-Group

2015-08-26

Former Employee

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you get to play with lego! no seriously for real you do!

Great management, great co-workers, lego sells it self you just need to be able to talk to customers be chatty and fun and be yourself, really fun place to work. Best part is you get an hour to play with Lego it is part of your job to be inviting and get children to interact and build things in the play area.

This company has no cons, they are really good and simple people to work with.

the-LEGO-Group

2015-08-26

Analyst

Current Employee

Enfield, CT

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Analyst

Culture, benefits, visibility, lateral career growth

Location of office, meeting culture

the-LEGO-Group

2015-09-03

District Operations Manager

Former Employee, more than 3 years

Spokane, WA

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District Manager

Great organization overall with tremendous values.

Retail division is poorly run.

the-LEGO-Group

2015-09-05

Brick Specialist

Former Employee, more than 1 year

New York, NY

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Everything is Awesome

I worked at the Lego Store in Rockefeller Center. The store employees & management are awesome and some of the best people I've ever worked with. Plus you get to play with Legos all day! A lot of cool customers from all over the world, too.

Nothing bad about the store itself except that it is in Rockefeller Center and there are a ton of tourists. It makes the store crowded, which makes customers frustrated, and at times it can be difficult to communicate with the customers because of any language barriers.

the-LEGO-Group

2015-09-22

Operations Supervisor

Current Employee

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Retail

Great company to work for! Care about their employees. I work in the retail side so it has its' up and downs.

Better pay for supervisors would be nice.

the-LEGO-Group

2015-09-25

Anonymous Employee

Former Employee

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v

Solid part time work

All levels of management genuinely care about the well-being of their employees and are willing to be flexible with hours. The work is not too demanding and can actually be a lot of fun. All employees get exclusive gifts at Christmas time.

The pay is not great and there is no commission on sales. Low-level retail employees can only work part-time and it is difficult to move up to a full-time position.

the-LEGO-Group

2015-10-02

Quality Assurance Lead

Former Employee, more than 3 years

Denver, CO

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v

Truly a great company

Work Life Balance is not just a buzzword The company truly cares about employees Fun team building activities The chance to work on a project that truly made a difference in peoples lives

They overextended and had to close the Colorado game studio I worked at

the-LEGO-Group

2015-10-04

Brick Specialist

Former Employee, more than 3 years

The Woodlands, TX

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Great Employeer

Managers were kind and considerate, employee benefits were decent

The children in the store were loud

the-LEGO-Group

2015-10-14

Former Employee, more than 1 year

Slough, Berkshire, South East England, England, England

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v

Excellent company to work for

friendly environment - not pushy at all a lot of fun team activities and very friendly and approachable management

Salaries do not always match competitors. It can be difficult to move from one position to another permanently, as most of the times contracts for internal positions are assignments and not permanent positions.

the-LEGO-Group

2015-10-16

Senior Manager

Current Employee, more than 1 year

Billund

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Good for people who want to put their heads down and not ask questions or raise challenges

Great product for kids, great brand. Most of the people are there because they love play and want to do the right thing.

Beware the team called Future Lab - leadership team is really poor at people management and changes their minds every time a shiny object or executive enters their field of vision.

the-LEGO-Group

2015-10-20

Anonymous Employee

Former Employee

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Social Community Coordinator

LEGO hires great people and really helps with professional development. They allowed work from home for contractor positions and were flexible about hours. It is a very international environment with people from all over the world on the team.

In order to move up the chain at LEGO, you have to move at some point to the headquarters in Connecticut or Denmark. The payment for contractors could be slow in processing

the-LEGO-Group

2015-10-26

Brick Specialist

Current Employee, more than 1 year

Woodbridge, VA

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Brick Specialist

Awesome work environment with really passionate employees. Yearly bonuses and pay raises across the board depending on not only how the store does but how you do personally as far as mystery shops and customer service surveys. Working with excited children everyday!

Not a place for people who don't like kids or don't like hard work. You have to be able to friendly and helpful to not only children but to the parents of bratty children, so you need a certain amount of patience to work the floor.

the-LEGO-Group

2015-11-01

Part Time Supervisor

Former Employee

Johor Bahru

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Nice Environment but bad management

People here are good and friendly, however, when you are facing problems there is no one standing in front of you to help.

The working environment is great.

the-LEGO-Group

2015-11-03

Anonymous Employee

Former Employee

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Management needed some help

They hire people that work well together, so they often are looking for a similar personality type: go-getter, outwardly friendly, easy to talk to, etc. It made it a fun work environment.

There was high turn over, your coworkers were consistently changing, management was always in training since there was someone new and oftentimes were from outside sources so they didn't understand procedure and therefore things got jumbled and changed often.

the-LEGO-Group

2015-11-04

Seasonal Core Merchandiser

Current Employee, more than 3 years

Tyler, TX

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Seasonal Merchandiser

Love to travel to various set store schedule every week; engage with store management & associates, as well as customers in helping every entity. Lego remembers its seasonals every Christmas!

Lego has started to use third party, retail companies, to hire seasonals, I hope this trend comes to an end, as it has removed hours from some of its seasonals & actually brings questions to employees…

the-LEGO-Group

2015-11-05

Member of Technical Staff Design Engineer

Former Employee, more than 1 year

Billund

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Everything is AWESOME

The best job i have ever had. A responsible value driven company that provides an exciting and challenging work environment with high focus on good wok life.

You will always compare future jobs to LEGO. However I found some very ambitious career minded people found the "One Big Family" culture a bit to restraining. People stick around for a long time, so you have think long term if you want to climb the career latter.

the-LEGO-Group

2015-11-14

Anonymous Employee

Former Employee

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v

FRKE and disorganised

FRKE environment Approachable people Collaborative and democratic Lots of team building activities and social events

V disorganised Lack of structure Lack of policies L&D dept - not established, v under resourced, too much workload and inconsistent level of training

the-LEGO-Group

2015-11-27

Brick Specialist

Former Employee, more than 1 year

Toronto, ON

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Brick Specialist

Amazing boss at retail location. Overall the company really seems to value hiring and retaining hard working and intelligent people.

All of the same downsides that come with working any retail job. The only major thing was customers treating the store like a daycare.

the-LEGO-Group

2015-12-01

Part Time Supervisor

Current Employee, more than 3 years

New York, NY

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Great company

Employee discount Exclusive employee gifts Yearly bonus Yearly raise Major holidays off

Open availability requirements Black out days Long holiday hours Short shifts High company standards

the-LEGO-Group

2015-12-09

Brick Specialist

Current Employee, more than 1 year

Natick, MA

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Lego is a place for the positive and the passionate

Happy, uplifting work environment where every day is filled with good experiences. Bringing joy to children and adults alike as you help them find the perfect gift or well-deserved reward is a great feeling. Lego maintains top standards of customer service for the best possible guest experience, so every interaction will further refine and hone your skillset. Management is understanding and experienced and fully committed to both the brand and the employees. Multiple opportunities for advancement at various outlets around the nation are posted in weekly communications.

Wages are retail level, hours shift in volume with the seasons, holidays are very busy and chaotic - but these are all expected mainstays in this sort of position and there are no negatives specific to the company itself. In fact, Lego goes out of their way to treat the employees well during the holidays.

the-LEGO-Group

2015-12-09

Part Time Supervisor

Former Employee, more than 3 years

Raleigh, NC

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Fun Experience

I loved the store I worked at ! After three years, all of the regulars know you and I loved making kids smile and helping parents hide Christmas presents !

After Obama Care was announced, part time hours were cut so that the company would not have to provide benefits. For a company that raves about caring for their employees, I expected differently. I was a part time supervisor and every year we are asked to do evaluations on our store manager. After three years, I stopped doing them because I felt they didn't change anything. When suggestions or complaints were given to our regional manager, they were ignored or excuses were made.

the-LEGO-Group

2015-12-09

Sales Associate

Current Employee, more than 3 years

Liverpool, England, England

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Irreplaceable experience

+ The discount, which is up to 50%. I need not say any more! + You're the face of the biggest toy company in the world, which is an amazing responsibility. The values and culture are textbook stuff. + You get to play with children and interact with nice families; often making their day with things that you take for granted. + Open, positive company that continually strives for ambitious goals. + Lovely Christmas gifts, with one of them being an employee-only model. + Opportunity to visit other areas of the company; providing you and/or your store does well. + You get to share your own passion with colleagues and customers. + Events are sometimes held for customers. + Pension scheme.

- Customers pour the blame on you for; missing bricks in products, gift cards that have been lost, purchasing a model that was too difficult for the child, duplicate gifts, and plenty more. The holidays bring all manner of brain-dead idiots who want their money back for half-built, incomplete, torn products when little Johnny didn't want it anymore (for another 100 reasons). - Often unsociable work-hours, with weekends a guarantee once you're full time. - Despite a guaranteed pay rise each year, you begin at minimum wage and earn an extra 10 pence thereafter. The pay and the work itself simply do not add up, and this company has no excuses given their vast revenues. - Tricky career ladder. The only opportunities in the U.K are retail, admin and one education office. - Massively high expectations in the 'best' (scored) stores. If you make a mistake, you'll know about it... - Off-peak times (when the kids are in school) can be a real drag; especially Monday-Friday. With the exception of the first point, most of these cons can be attributed to all retail jobs, so don't take it for granted that only LEGO stores are like this. Like any retail job, being with LEGO has its up and downs, but the experience is unforgettable. You will have learned so much in your time and raised your own expectations for how a store should be run. I recommend it if either you want to progress through the retail ladder, or you're just looking to earn some money for a year or two outside of studies.

the-LEGO-Group

2015-12-14

Anonymous Employee

Current Employee, more than 1 year

London, England, England

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Tres bien!

Flexibility, great environment, great business, great office, great colleagues

Too much travel and sometimes it is difficult too find the right time for private life