| text_complaints,sub_cat,cat | |
| Incorrect fare charges on tickets,billing_issues,1 | |
| Unauthorized charges on credit/debit card,billing_issues,1 | |
| Overcharged for excess baggage,billing_issues,1 | |
| Incorrect billing for food services on board,billing_issues,1 | |
| Refund not processed for canceled ticket,billing_issues,1 | |
| Broken seats or malfunctioning amenities in train cars,product_issues,1 | |
| Dirty or unsanitary train compartments,product_issues,1 | |
| Non-functioning air conditioning or heating systems,product_issues,1 | |
| Lack of cleanliness in restrooms or washrooms,product_issues,1 | |
| Delayed or canceled trains without prior notice,service_issues,1 | |
| Inadequate customer service assistance at railway stations,service_issues,1 | |
| Lack of accessibility for passengers with disabilities,service_issues,1 | |
| Unhelpful or rude staff behavior,service_issues,1 | |
| Insufficient security measures leading to safety concerns,service_issues,1 | |
| Difficulty in booking tickets online or through mobile app,billing_issues,1 | |
| Lost or mishandled luggage during transit,service_issues,1 | |
| Inaccurate or misleading information provided by railway staff,service_issues,1 | |
| Inadequate facilities for elderly passengers or pregnant women,service_issues,1 | |
| Poor quality of food served in onboard dining facilities,product_issues,1 | |
| Broken or malfunctioning restroom facilities onboard,product_issues,1 | |
| Unclean or unsanitary bedding provided in sleeper compartments,product_issues,1 | |
| Lack of timely updates regarding train schedule changes,service_issues,1 | |
| Difficulty in obtaining assistance for ticket booking or reservations,service_issues,1 | |
| Inefficient handling of passenger complaints and grievances,service_issues,1 | |
| Lack of proper maintenance leading to train breakdowns,product_issues,1 | |
| Unable to book ticket due to technical issues,billing_issues,1 | |
| Charged extra for ticket cancellation without refund,billing_issues,1 | |
| Difficulty in getting refund for cancelled ticket,billing_issues,1 | |
| Ticket booking failed but amount deducted from account,billing_issues,1 | |
| Incorrect ticket details printed on ticket,billing_issues,1 | |
| Failed to receive ticket confirmation email,billing_issues,1 | |
| Difficulty in paying for ticket using credit card,billing_issues,1 | |
| Ticket prices increased suddenly without notice,billing_issues,1 | |
| Food and beverage quality is very poor,product_issues,1 | |
| Dirty and unhygienic condition of train toilets,product_issues,1 | |
| Broken or non-functional amenities in train,product_issues,1 | |
| Seats are not comfortable and lack leg space,product_issues,1 | |
| Luggage storage facilities are not available,product_issues,1 | |
| Air conditioning not working in train,product_issues,1 | |
| Train is not clean and has bad odour,product_issues,1 | |
| Rude and unhelpful behaviour of train staff,service_issues,1 | |
| Train is delayed and no announcement made,service_issues,1 | |
| Lack of amenities such as food and water,service_issues,1 | |
| Uncomfortable and crowded seating arrangement,service_issues,1 | |
| Inadequate or no Wi-Fi facility in train,service_issues,1 | |
| No or limited power outlets available,service_issues,1 | |
| Train announcements are not clear and audible,service_issues,1 | |
| Station facilities such as waiting room not available,service_issues,1 | |
| Platform changes not announced causing confusion,service_issues,1 | |
| Train is overcrowded and no action taken,service_issues,1 | |
| No assistance provided for disabled passengers,service_issues,1 | |
| Incorrect fare charged on ticket,billing_issues,1 | |
| Duplicate ticket booking,billing_issues,1 | |
| Hidden fees not mentioned during booking,billing_issues,1 | |
| Unclear refund policy for cancelled tickets,billing_issues,1 | |
| Delay in receiving refund amount,billing_issues,1 | |
| Faulty seat assigned despite confirmed booking,product_issues,1 | |
| Non-functional air conditioning in train coach,product_issues,1 | |
| Unclean or damaged toilets in train,product_issues,1 | |
| Inoperative charging points in the train,product_issues,1 | |
| Broken seats or windows in the train compartment,product_issues,1 | |
| Rude or unhelpful behavior by train staff,service_issues,1 | |
| Unannounced train delays causing inconvenience,service_issues,1 | |
| Unclean or insufficient food served on trains,service_issues,1 | |
| Lack of proper information provided at stations,service_issues,1 | |
| Inconsistent announcements regarding train arrival/departure,service_issues,1 | |
| Unhelpful or unresponsive customer service,service_issues,1 | |
| Overcrowding in train compartments,service_issues,1 | |
| Disembodied luggage not delivered at destination,service_issues,1 | |
| Poor handling of passenger inquiries by staff,service_issues,1 | |
| Unattended medical emergencies on trains,service_issues,1 | |
| Security concerns regarding belongings on trains,service_issues,1 | |
| Unhygienic conditions in waiting rooms at stations,service_issues,1 | |
| Difficulty in booking tickets during peak season,service_issues,1 | |
| Unrealistic promised arrival times on tickets,service_issues,1 | |
| Insufficient legroom or uncomfortable seating,product_issues,1 | |
| Inconsistent availability of internet connectivity,product_issues,1 | |