tweet_id
float64 567,588,000B
570,311,000B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | name
stringlengths 2
19
| retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 14
15
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,828,000,000,000,000 | neutral | 1 | null | null | Virgin America | sbaaronson | 0 | @VirginAmerica @madbee95 check the website before you go to the airport! | null | 2/20/2015 9:42 | Los Angeles | null |
568,825,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | Virgin America | miekd | 0 | @VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr | null | 2/20/2015 9:28 | San Francisco | Pacific Time (US & Canada) |
568,824,000,000,000,000 | neutral | 1 | null | null | Virgin America | StevenMYoung | 0 | @VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8 | null | 2/20/2015 9:25 | Brooklyn, NY | Eastern Time (US & Canada) |
568,816,000,000,000,000 | positive | 1 | null | null | Virgin America | thecompostcook | 0 | @VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry | [37.77465018, -122.44032176] | 2/20/2015 8:53 | New York, NY | Eastern Time (US & Canada) |
568,812,000,000,000,000 | negative | 1 | Lost Luggage | 1 | Virgin America | snellbell | 1 | @VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff | null | 2/20/2015 8:38 | null | Quito |
568,811,000,000,000,000 | negative | 0.662 | Flight Booking Problems | 0.662 | Virgin America | chrisaguiar88 | 0 | @VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that. | null | 2/20/2015 8:36 | Massachusetts | null |
568,806,000,000,000,000 | positive | 1 | null | null | Virgin America | matthewhirsch | 0 | @VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more! | null | 2/20/2015 8:13 | Hoboken, NJ | Eastern Time (US & Canada) |
568,804,000,000,000,000 | positive | 0.6884 | null | null | Virgin America | GabriellaDago | 0 | @VirginAmerica I mean. Probably inappropriate while on board.. But, it's on! | null | 2/20/2015 8:06 | New York City | Eastern Time (US & Canada) |
568,802,000,000,000,000 | positive | 0.6658 | null | null | Virgin America | AdamSinger | 0 | @VirginAmerica happy to spend the day together. Let's do this! | null | 2/20/2015 8:00 | San Francisco, CA | Central Time (US & Canada) |
568,801,000,000,000,000 | neutral | 0.375 | null | 0 | Virgin America | GabriellaDago | 0 | @VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9 | null | 2/20/2015 7:54 | New York City | Eastern Time (US & Canada) |
568,795,000,000,000,000 | neutral | 1 | null | null | Virgin America | MarcPerez | 0 | @VirginAmerica missed my flight. How does standby work? | null | 2/20/2015 7:33 | California 92705 | Pacific Time (US & Canada) |
568,795,000,000,000,000 | positive | 1 | null | null | Virgin America | JayRockerz | 0 | .@VirginAmerica They were very understanding and helped me out. Thx! #Comps | null | 2/20/2015 7:31 | 39.149054, -77.273589 | Eastern Time (US & Canada) |
568,793,000,000,000,000 | neutral | 1 | null | null | Virgin America | mlbkid162 | 0 | @VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS | null | 2/20/2015 7:21 | New york | null |
568,791,000,000,000,000 | positive | 1 | null | null | Virgin America | Hwoodboy24 | 0 | @VirginAmerica thank you! I absolutely will 😎 | null | 2/20/2015 7:15 | BOS • LA • NYC | Pacific Time (US & Canada) |
568,790,000,000,000,000 | negative | 1 | Can't Tell | 1 | Virgin America | perMicah | 0 | @virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD | null | 2/20/2015 7:11 | Brooklyn, NY | Quito |
568,782,000,000,000,000 | neutral | 0.6529 | null | null | Virgin America | GabriellaDago | 0 | @VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘 | null | 2/20/2015 6:38 | New York City | Eastern Time (US & Canada) |
568,776,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6667 | Virgin America | perMicah | 0 | @virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg | null | 2/20/2015 6:15 | Brooklyn, NY | Quito |
568,770,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6237 | Virgin America | iamnayr | 0 | @VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW | null | 2/20/2015 5:50 | San Francisco, CA | Pacific Time (US & Canada) |
568,735,000,000,000,000 | neutral | 1 | null | null | Virgin America | gemmabow19 | 2 | @VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund | null | 2/20/2015 3:32 | null | null |
568,689,000,000,000,000 | neutral | 1 | null | null | Virgin America | BFPTravel | 0 | @virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel | null | 2/20/2015 0:30 | null | London |
568,663,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6596 | Virgin America | davidhfe | 0 | @virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW | null | 2/19/2015 22:47 | San Francisco, CA | Pacific Time (US & Canada) |
568,662,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6841 | Virgin America | davidhfe | 0 | @VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550? | null | 2/19/2015 22:44 | San Francisco, CA | Pacific Time (US & Canada) |
568,646,000,000,000,000 | neutral | 0.6667 | null | null | Virgin America | chet | 0 | @VirginAmerica add DTW and I'm sold! | null | 2/19/2015 21:39 | null | Pacific Time (US & Canada) |
568,643,000,000,000,000 | positive | 0.6809 | null | null | Virgin America | TMAnderson10 | 0 | @VirginAmerica How about some free drinks on the flight back for the free promo? | null | 2/19/2015 21:27 | Dallas, TX | null |
568,633,000,000,000,000 | positive | 1 | null | null | Virgin America | SSal | 0 | @VirginAmerica @SSal thanks! | null | 2/19/2015 20:48 | Dutchess County, NY | Eastern Time (US & Canada) |
568,632,000,000,000,000 | neutral | 0.6354 | null | null | Virgin America | SoleXclusive415 | 0 | @VirginAmerica momma I made it! 😁😁😁 | null | 2/19/2015 20:45 | Bay Area | null |
568,631,000,000,000,000 | neutral | 1 | null | null | Virgin America | SSal | 0 | @VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185. | null | 2/19/2015 20:39 | Dutchess County, NY | Eastern Time (US & Canada) |
568,629,000,000,000,000 | neutral | 0.6742 | null | 0 | Virgin America | SSal | 0 | @VirginAmerica help. I was On Flight 27 from JKF tonight. seat 7C left portfolio. Need it back!! | null | 2/19/2015 20:33 | Dutchess County, NY | Eastern Time (US & Canada) |
568,627,000,000,000,000 | neutral | 0.6745 | null | null | Virgin America | SoleXclusive415 | 1 | @VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair | null | 2/19/2015 20:22 | Bay Area | null |
568,609,000,000,000,000 | negative | 1 | Lost Luggage | 1 | Virgin America | j_payton | 0 | @VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage. | null | 2/19/2015 19:10 | San Francisco | Quito |
568,608,000,000,000,000 | neutral | 0.6461 | null | null | Virgin America | AQR415 | 0 | @VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks | null | 2/19/2015 19:06 | San Francisco | Pacific Time (US & Canada) |
568,605,000,000,000,000 | positive | 0.6482 | null | null | Virgin America | SuuperG | 0 | @VirginAmerica Thanks! | null | 2/19/2015 18:57 | Wandering So-Cal-ian | Pacific Time (US & Canada) |
568,605,000,000,000,000 | positive | 1 | null | null | Virgin America | imacsweb | 0 | @VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel | null | 2/19/2015 18:54 | At an airport near you.... | Pacific Time (US & Canada) |
568,603,000,000,000,000 | positive | 1 | null | null | Virgin America | SuuperG | 0 | @VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef | null | 2/19/2015 18:48 | Wandering So-Cal-ian | Pacific Time (US & Canada) |
568,596,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6406 | Virgin America | El_Nel_81 | 0 | @VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this? | null | 2/19/2015 18:18 | null | null |
568,585,000,000,000,000 | negative | 0.6381 | Flight Booking Problems | 0.3279 | Virgin America | zoelle | 0 | @VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :) | null | 2/19/2015 17:37 | San Francisco | Pacific Time (US & Canada) |
568,580,000,000,000,000 | neutral | 0.6703 | null | null | Virgin America | FreyaBevan_Fund | 1 | @VirginAmerica Many Thanks for the Follow.
#ourprincess #freyasfund #USA #Bandie
Looking for Any Help😍
💗🇬🇧💗🇺🇸💗
🎀🌏🎀 http://t.co/UJfS9Zi6kd | null | 2/19/2015 17:16 | null |
|
568,577,000,000,000,000 | neutral | 0.6559 | null | null | Virgin America | traveldg | 0 | @VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd | [33.94696831, -118.40747994] | 2/19/2015 17:05 | San Francisco | null |
568,577,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6543 | Virgin America | joyabsalon | 0 | @VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥 | null | 2/19/2015 17:04 | Northern Virginia | Eastern Time (US & Canada) |
568,572,000,000,000,000 | neutral | 0.6673 | null | null | Virgin America | adavidson26 | 0 | @VirginAmerica is my new go to airline | null | 2/19/2015 16:46 | Bay Area | Pacific Time (US & Canada) |
568,572,000,000,000,000 | neutral | 1 | null | null | Virgin America | FreyaBevan_Fund | 1 | @VirginAmerica @VirginAtlantic @GMA @AmericanAir
Can You Help #ourprincess in need of some help in #USA
🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer | null | 2/19/2015 16:44 | null |
|
568,554,000,000,000,000 | positive | 1 | null | null | Virgin America | SigmaRue | 0 | @VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks. | null | 2/19/2015 15:31 | Portland, OR | Pacific Time (US & Canada) |
568,544,000,000,000,000 | positive | 0.6875 | null | null | Virgin America | MNDNCH | 0 | @VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience. | null | 2/19/2015 14:51 | SD/LA/PS | Pacific Time (US & Canada) |
568,541,000,000,000,000 | neutral | 1 | null | null | Virgin America | AArt763 | 0 | @VirginAmerica Flight Booking Problems flight to uphold my status match. Do taxes on ticket count as earned status points? #statusmatch #virginamerica | null | 2/19/2015 14:43 | null | Arizona |
568,537,000,000,000,000 | negative | 0.6539 | Customer Service Issue | 0.3461 | Virgin America | conorjrogers | 0 | @VirginAmerica trying to check-in...but looks like your site is down? | null | 2/19/2015 14:25 | DC | Jersey City | Eastern Time (US & Canada) |
568,532,000,000,000,000 | negative | 0.6558 | Late Flight | 0.6558 | Virgin America | bonniecamp | 1 | @VirginAmerica spending my birthday night with you, DAL-DCA. Get me home! | null | 2/19/2015 14:06 | null | null |
568,527,000,000,000,000 | negative | 0.6596 | Customer Service Issue | 0.3617 | Virgin America | GaySkiWeek | 0 | @VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers. | null | 2/19/2015 13:45 | Telluride, CO | Central Time (US & Canada) |
568,525,000,000,000,000 | positive | 1 | null | null | Virgin America | graveyardtravel | 0 | @VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline! | null | 2/19/2015 13:39 | Portland, Oregon | Tijuana |
568,522,000,000,000,000 | negative | 0.6436 | Can't Tell | 0.324 | Virgin America | taygarrett | 0 | @VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may??? | null | 2/19/2015 13:27 | san francisco | Eastern Time (US & Canada) |
568,520,000,000,000,000 | negative | 0.3617 | Flight Booking Problems | 0.3617 | Virgin America | jamonholmgren | 0 | @VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3 | null | 2/19/2015 13:18 | Vancouver, WA | Arizona |
568,519,000,000,000,000 | negative | 1 | Bad Flight | 0.6723 | Virgin America | BlackFlagShoppe | 0 | @virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board | null | 2/19/2015 13:14 | ”Straight Outta Jersey” | Central Time (US & Canada) |
568,518,000,000,000,000 | negative | 0.7223 | longlines | 0.7223 | Virgin America | c_crubin | 0 | @VirginAmerica
wjere is our luggage #so slow at lax | null | 2/19/2015 13:08 | null | London |
568,517,000,000,000,000 | neutral | 0.6925 | null | null | Virgin America | fromtheleftseat | 0 | @VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21 | null | 2/19/2015 13:08 | Phoenix AZ | Arizona |
568,512,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6581 | Virgin America | richeyvicious | 0 | @VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well | null | 2/19/2015 12:45 | LES, NYC | null |
568,511,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6725 | Virgin America | richeyvicious | 0 | @VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email | null | 2/19/2015 12:44 | LES, NYC | null |
568,497,000,000,000,000 | negative | 0.654 | Flight Booking Problems | 0.3438 | Virgin America | taygarrett | 0 | @VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome | null | 2/19/2015 11:46 | san francisco | Eastern Time (US & Canada) |
568,496,000,000,000,000 | neutral | 1 | null | null | Virgin America | LondonBrushCo | 0 | @virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo | null | 2/19/2015 11:42 | Global | Pacific Time (US & Canada) |
568,493,000,000,000,000 | neutral | 1 | null | null | Virgin America | sapnasparikh | 0 | @VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa | null | 2/19/2015 11:29 | new york | null |
568,491,000,000,000,000 | positive | 1 | null | null | Virgin America | alexster4324 | 0 | @VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf | null | 2/19/2015 11:24 | null | null |
568,490,000,000,000,000 | positive | 1 | null | null | Virgin America | beasharif | 0 | @VirginAmerica love you guys, but pls get some direct routes LAS to AUS! | null | 2/19/2015 11:20 | The World | Pacific Time (US & Canada) |
568,484,000,000,000,000 | neutral | 1 | null | null | Virgin America | MajorPaayne | 0 | @VirginAmerica i would like help with some flights please. | null | 2/19/2015 10:53 | null | Central Time (US & Canada) |
568,483,000,000,000,000 | neutral | 0.6624 | null | 0 | Virgin America | giannilee | 0 | Bruh “@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance” | null | 2/19/2015 10:53 | VFILES DJ CHAMPION | Eastern Time (US & Canada) |
568,482,000,000,000,000 | positive | 1 | null | null | Virgin America | Rgulojr | 0 | @VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!! | null | 2/19/2015 10:47 | Chicago | Eastern Time (US & Canada) |
568,479,000,000,000,000 | positive | 0.6548 | null | null | Virgin America | _kristenicole_ | 0 | @VirginAmerica ok! first time flying with you tonight :) | null | 2/19/2015 10:33 | ☂ Seattle | WA | Eastern Time (US & Canada) |
568,477,000,000,000,000 | neutral | 0.6696 | null | null | Virgin America | CuteMonsterDad | 0 | @virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO. Just needs a cabaret singer. Think about it! | null | 2/19/2015 10:25 | 3rd Planet from the Sun | Central Time (US & Canada) |
568,473,000,000,000,000 | neutral | 1 | null | null | Virgin America | chase_f | 0 | @VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114 | null | 2/19/2015 10:10 | San Francisco, CA | Quito |
568,470,000,000,000,000 | negative | 0.6756 | Can't Tell | 0.6756 | Virgin America | danteusa1 | 0 | @VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using.
http://t.co/3fq3XElbOn | null | 2/19/2015 9:59 | null | null |
568,464,000,000,000,000 | negative | 1 | Bad Flight | 0.6899 | Virgin America | wmrrock | 0 | @VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards. | null | 2/19/2015 9:35 | CT | Eastern Time (US & Canada) |
568,463,000,000,000,000 | negative | 1 | Bad Flight | 1 | Virgin America | wmrrock | 0 | @VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline. | [0.0, 0.0] | 2/19/2015 9:32 | CT | Eastern Time (US & Canada) |
568,461,000,000,000,000 | positive | 0.6888 | null | null | Virgin America | mightymeesh | 0 | @VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉 | null | 2/19/2015 9:22 | San Francisco | null |
568,459,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | Virgin America | Matthewbenz | 0 | @VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks! | null | 2/19/2015 9:14 | San Francisco | Pacific Time (US & Canada) |
568,457,000,000,000,000 | negative | 1 | Late Flight | 1 | Virgin America | LondonBrushCo | 0 | @VirginAmerica delayed to10.30!! | null | 2/19/2015 9:08 | Global | Pacific Time (US & Canada) |
568,456,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | Virgin America | mightymeesh | 0 | @VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation? | null | 2/19/2015 9:05 | San Francisco | null |
568,453,000,000,000,000 | neutral | 0.6837 | null | null | Virgin America | 0504Traveller | 0 | @VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race
http://t.co/SfjDuahx9Z by @skift | null | 2/19/2015 8:50 | null | Central Time (US & Canada) |
568,452,000,000,000,000 | positive | 0.6667 | null | null | Virgin America | KarinSLee | 0 | “@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year! | null | 2/19/2015 8:48 | all over ca | null |
568,451,000,000,000,000 | positive | 0.6395 | null | null | Virgin America | EricLMitchell | 0 | @VirginAmerica Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys | null | 2/19/2015 8:46 | San Francisco | Pacific Time (US & Canada) |
568,447,000,000,000,000 | negative | 1 | Can't Tell | 1 | Virgin America | fattbelly | 0 | @VirginAmerica Comenity Bank is a joke! Please change. Nothing but constant problems with this bank | null | 2/19/2015 8:29 | S F | null |
568,440,000,000,000,000 | neutral | 0.6774 | null | 0 | Virgin America | itsGREEKSAUSAGE | 0 | @VirginAmerica I just did, how can I DM? Do u have to also add me? | null | 2/19/2015 8:01 | NY, NJ, CA, Greece | Eastern Time (US & Canada) |
568,437,000,000,000,000 | positive | 0.6618 | null | null | Virgin America | kzone7 | 0 | @VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines. | null | 2/19/2015 7:50 | Long Island, NY | Eastern Time (US & Canada) |
568,434,000,000,000,000 | positive | 1 | null | null | Virgin America | heatherbeckel | 0 | @VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER | null | 2/19/2015 7:38 | ATX | Central Time (US & Canada) |
568,432,000,000,000,000 | neutral | 1 | null | null | Virgin America | TLoui143 | 0 | @VirginAmerica Anytime, sugafly. | null | 2/19/2015 7:29 | Out to Brunch with @Kanyewest. | Central Time (US & Canada) |
568,430,000,000,000,000 | positive | 1 | null | null | Virgin America | marshman240 | 0 | @VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture! | null | 2/19/2015 7:19 | San Francisco | null |
568,428,000,000,000,000 | neutral | 1 | null | null | Virgin America | chase_f | 0 | @VirginAmerica I need a receipt for a flight change. Can you send one? | null | 2/19/2015 7:13 | San Francisco, CA | Quito |
568,423,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | Virgin America | hungarianhc | 0 | @VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate? | [0.0, 0.0] | 2/19/2015 6:53 | San Francisco, CA | Alaska |
568,406,000,000,000,000 | positive | 1 | null | null | Virgin America | MarcSM | 0 | @VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. #livewelltraveled #sytycd | null | 2/19/2015 5:45 | East Village, New York City | Eastern Time (US & Canada) |
568,393,000,000,000,000 | positive | 0.6871 | null | null | Virgin America | quackling | 0 | @VirginAmerica that doesn't look to fat to me! It looks yummy! | null | 2/19/2015 4:52 | Birmingham, Michigan | null |
568,391,000,000,000,000 | neutral | 1 | null | null | Virgin America | tedreednc | 0 | @VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model.
http://t.co/96Sctomh29 | null | 2/19/2015 4:46 | Charlotte, NC | Eastern Time (US & Canada) |
568,382,000,000,000,000 | neutral | 0.6811 | null | null | Virgin America | stevengcpa | 0 | @VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6 | null | 2/19/2015 4:10 | California | Pacific Time (US & Canada) |
568,364,000,000,000,000 | neutral | 1 | null | null | Virgin America | DOHA_Insight | 0 | @VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE | null | 2/19/2015 3:00 | Doha, Qatar | Quito |
568,349,000,000,000,000 | neutral | 1 | null | null | Virgin America | LibyaBizInfo | 0 | @VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE | null | 2/19/2015 2:00 | Libya | null |
568,308,000,000,000,000 | neutral | 0.7026 | null | 0 | Virgin America | AlgeriaTweets | 0 | @VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE | null | 2/18/2015 23:15 | Algiers, Algeria | Abu Dhabi |
568,304,000,000,000,000 | positive | 0.6724 | null | null | Virgin America | _raulll | 0 | @VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️ | null | 2/18/2015 22:58 | mckinney, tx | null |
568,280,000,000,000,000 | positive | 1 | null | null | Virgin America | TLoui143 | 0 | @VirginAmerica Your planes are really pretty. Just thought u should know that. :) | null | 2/18/2015 21:24 | Out to Brunch with @Kanyewest. | Central Time (US & Canada) |
568,266,000,000,000,000 | neutral | 1 | null | null | Virgin America | mikeb51431 | 0 | @VirginAmerica when are you flying to hawaii | null | 2/18/2015 20:27 | null | Arizona |
568,259,000,000,000,000 | negative | 0.6801 | Flight Booking Problems | 0.6801 | Virgin America | gbone34 | 0 | @VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help | null | 2/18/2015 20:03 | null | null |
568,245,000,000,000,000 | positive | 1 | null | null | Virgin America | GeorgettePierre | 0 | @VirginAmerica thank you | null | 2/18/2015 19:07 | your third eye... | Eastern Time (US & Canada) |
568,240,000,000,000,000 | negative | 0.6307 | Customer Service Issue | 0.6307 | Virgin America | edzme | 0 | @VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you! | null | 2/18/2015 18:47 | The other side | null |
568,239,000,000,000,000 | positive | 1 | null | null | Virgin America | Joaquin68443 | 0 | @VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI | null | 2/18/2015 18:41 | 714 to 972 | null |
568,219,000,000,000,000 | negative | 1 | Bad Flight | 1 | Virgin America | contimike | 0 | @VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!! Let me out of here! | null | 2/18/2015 17:22 | New York, sort of! | null |
568,216,000,000,000,000 | negative | 1 | Bad Flight | 1 | Virgin America | contimike | 0 | @VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!! | null | 2/18/2015 17:11 | New York, sort of! | null |