Datasets:
Alisairlines
/
Airline_Reviewss

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Airline
stringclasses
4 values
Review No
int64
1
100
Sentence No
int64
1
736
Sentence
stringlengths
3
322
Luggage
int64
0
5
Staff
int64
0
5
In-flight/on-board service
int64
0
5
Airline as a whole
int64
0
5
Service before and after the flight
int64
0
5
Flight in general
int64
0
5
Comfort while waiting
int64
0
5
Meals
int64
0
5
Cabin
int64
0
5
Transportation to the plane
int64
0
5
Turkish ALs
81
501
I am appalled at what happened here and will ensure that none of my family and friends ever travel with this airline.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
81
502
Shame on them for the treatment of elderly people in this way.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
82
503
What do you call a company that refuses to accommodate a customer that could not travel due to COVID RESTRISCTION.
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0
0
1
0
0
0
0
0
0
Turkish ALs
82
504
Literally, 25 calls to their 800 numbers, several online feedbacks , direct visit to a sales office that claims that they are not sales office despite having their info on the official website ?
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0
0
0
1
0
0
0
0
0
Turkish ALs
82
505
Also, none of the 20 associates that I talked to have supervisors :)
0
1
0
0
1
0
0
0
0
0
Turkish ALs
82
506
SHOKING.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
82
507
NO REFUND or EXTENDED VOUCHER ?
0
0
0
0
1
0
0
0
0
0
Turkish ALs
82
508
I can't come up with any definition except THIEFS.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
82
509
The will pocket customer money with no respect.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
82
510
To put things into perspective, myself and my family would purchases tickets through Turkish Airlines all the time when we would have a chance for the last several years.
0
0
0
5
0
0
0
0
0
0
Turkish ALs
82
511
They don't care if you are new or old customer unfortunately.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
83
512
The CS is terrible.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
83
513
All the flights for pets to the UK are cancelled and we called the CS.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
83
514
They told us that they have space and asked us to buy the ticket while we are still on the phone so that they can make an appointment for us.
0
0
0
0
5
0
0
0
0
0
Turkish ALs
83
515
Once we buy the ticket, they tell us the plane in the end of Dec have "no cat availability" during an almost 1-hour long international phone call.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
83
516
When we try to get full refund, they said "We’re sorry that you had to change your travel plans.
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0
0
0
1
0
0
0
0
0
Turkish ALs
83
517
To avoid similar problems on future flights, we recommend you take careful notice of your ticket rights specified at reservation."
0
0
0
0
1
0
0
0
0
0
Turkish ALs
83
518
This is so disgraceful.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
83
519
I didn't change my plan.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
83
520
It is your staff who has made the mistake, telling us to purchase the ticket.
0
1
0
0
1
0
0
0
0
0
Turkish ALs
83
521
I highly recommend people who would want to fly with this airline to think twice before buying ticket from this company.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
83
522
Their CS is terrible and they put the fault on their customers.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
83
523
Updates I don’t exactly understand what do you mean.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
83
524
I am seeking for full cash refund for the very first minute complaining.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
83
525
Why on earth do I need to have this refunded cheque when your service is like this?
0
0
0
0
1
0
0
0
0
0
Turkish ALs
83
526
Is this what you call customer service?
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0
0
0
1
0
0
0
0
0
Turkish ALs
83
527
Please tell me clearly how much I have spent on the ticket and what I get in return.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
83
528
When I have wasted so much of my time, I am not afraid to spend even more for your “service”.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
83
529
I have spent HK$2382 on the ticket and HK$2262 on the luggage and you are telling me you are only returning me HK$1883.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
83
530
Do you think I am a joke to you?
0
0
0
1
1
0
0
0
0
0
Turkish ALs
84
531
They scheduled my flights so close together.
0
0
0
0
2
0
0
0
0
0
Turkish ALs
84
532
One was late landing so after exiting the plane running through the airport and security again, they closed my gate.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
84
533
I spent another 8 hrs in the airport waiting on the next 11hr flight.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
84
534
Smh
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0
0
1
1
0
0
0
0
0
Turkish ALs
85
535
Beware of the theft!
1
0
0
1
1
0
0
0
0
0
Turkish ALs
85
536
My mother was flying with Turkish airlines in October and of course, her suitcase didn't arrive ...
1
0
0
0
1
0
0
0
0
0
Turkish ALs
85
537
After about a week they delivered it, but everything that could cost money was stolen from it!
1
0
0
0
1
0
0
0
0
0
Turkish ALs
85
538
And it's been a while, but we didn't get any updates and no reimbursement for the cost of the stolen things.
1
0
0
0
1
0
0
0
0
0
Turkish ALs
85
539
Total disrespect to their customers!!!
0
0
0
0
1
0
0
0
0
0
Turkish ALs
85
540
Make sure if you have to fly with Turkish to close your suitcase really well with complicated locker because in our case they opened a simple one.
1
0
0
0
1
0
0
0
0
0
Turkish ALs
85
541
But in general, I'd advise not to trust the company where they steal and fly with other airlines.
1
0
0
1
0
0
0
0
0
0
Turkish ALs
85
542
Even if the ticket is a bit more expensive, the cost of the stolen things can result in loss of more money!
1
0
0
1
0
0
0
0
0
0
Turkish ALs
86
543
My wife and I have just returned from a 2 week holiday in The Maldives ( November/December)
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0
0
0
0
0
0
0
0
0
Turkish ALs
86
544
The airline we chose to fly on was Turkish Airline, mainly because of the Covid Procedures that they claimed to practice on board.
0
0
5
0
0
0
0
0
0
0
Turkish ALs
86
545
Obviously , Covid is playing a large part in all our lives and normally we would not have risked flying, but, it being my 60th Birthday, and swallowing all the claims made by Turkish Airline we thought we would travel with them and be safe.
0
0
5
0
0
0
0
0
0
0
Turkish ALs
86
546
The routes we travelled were Malaga/Istanbul/Maldives and then the same flights home but in reverse order.
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0
0
0
0
0
0
0
0
0
Turkish ALs
86
547
My review of the problems we encountered concentrates mainly on the return leg the journey from Maldives to Istanbul .
0
0
0
0
0
2
0
0
0
0
Turkish ALs
86
548
But let me make this clear, there were issues relating to Covid Protocol breaches on all flights.
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0
1
1
0
0
0
0
0
0
Turkish ALs
86
549
The review would be ridiculously long if I explained all the issues I had encountered on our “Experience”, so let me outline the safety concerns re Covid on the Male to Istanbul leg of our trip.
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0
1
0
0
1
0
0
0
0
Turkish ALs
86
550
Having boarded the flight an inflight announcement was made detailing the Airlines’ “Hygiene Expert”.was on board to ensure all the passengers safely.
0
0
5
0
0
0
0
0
0
0
Turkish ALs
86
551
Could we refrain from eating at the same time as other passengers seated on the same row.
0
0
1
0
0
0
0
3
0
0
Turkish ALs
86
552
Masks had been provided at the door to the aircraft, together with other little items such as anti septic wipes and a bottle of gel sanitiser.
0
0
0
0
5
0
0
0
0
0
Turkish ALs
86
553
As on the earlier flights we thought “oh we will be ok on this leg” but in the back of our minds we knew we wouldn't be because of our on board experiences on the previous recent flight.
0
0
1
0
0
1
0
0
0
0
Turkish ALs
86
554
The first problem I noticed that was the female passenger in the row immediately infant of my wife did not have a mask , neither worn, nor around her neck.
0
0
1
0
0
0
0
0
0
0
Turkish ALs
86
555
After perhaps 30 minutes of being in her proximity I decided to inform the crew.
0
0
1
0
0
0
0
0
0
0
Turkish ALs
86
556
At this point the Seat Belt signs were on, the aisles were clear.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
557
Crew members had walked past this female many many times and failed to notice her being maskless.
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0
1
0
0
0
0
0
0
0
Turkish ALs
86
558
The first crew member I spoke to was a male who when I asked “ Are masks compulsory on here or not?”
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0
0
0
0
0
0
0
0
0
Turkish ALs
86
559
Simply replied “What do you want”.
0
2
1
0
0
0
0
0
0
0
Turkish ALs
86
560
I pointed out the female in front of us and asked “where is the “Hygiene Expert” to which he walked away.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
561
A minute or so later a female cabin crew member approached me and asked what the issue was.
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
562
I noticed she had removed there identity badge from her uniform.
0
1
0
0
0
0
0
0
0
0
Turkish ALs
86
563
I informed her that the passenger seated in front was not wearing a mask.
0
0
1
0
0
0
0
0
0
0
Turkish ALs
86
564
The Hygiene Expert confirmed to me that I had to wear a mask when I asked if they were optional.
0
2
1
0
0
0
0
0
0
0
Turkish ALs
86
565
I was then treated to the most amazing conversation I have ever heard on board an aircraft, conducted in English.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
566
It went a little like this: H.E “ Madam you have to wear a mask”
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5
5
0
0
0
0
0
0
0
Turkish ALs
86
567
Passenger “ No, I don’t like to”
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0
0
0
0
0
0
0
0
0
Turkish ALs
86
568
H.E “ You have to wear a mask on the flight”
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
569
P “ No I don’t like them”
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
570
H.E Do you have a medical condition to not wear a mask, a certificate ?”
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
571
P “No’
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
572
H.E “ Do you have a scarf or something you can wrap around your face”
0
3
3
0
0
0
0
0
0
0
Turkish ALs
86
573
P “ No”
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0
0
0
0
0
0
0
0
0
Turkish ALs
86
574
With that, the Hygiene Expert said “ you need to wear a mask” and walked away.
0
3
3
0
0
0
0
0
0
0
Turkish ALs
86
575
The female passenger still did not put on a mask, and several members of the crew walked past her and took no action.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
576
Hours went by, I constantly drew the crews attention to the maskless passenger who again took no action.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
577
A passenger in seat 52C constantly pointed out the female without the mask to the crew who seemed content to let her travel mask free within a metre of other passengers in a confined space.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
578
It gets better.
0
0
0
0
0
2
0
0
0
0
Turkish ALs
86
579
A meal time with the passenger without the mask just settling back in her reclined seat, meals were served.
0
0
1
0
0
0
0
5
0
0
Turkish ALs
86
580
My wife , as she received the meal from the “Hygiene Expert” requested that the seat in front of her ( Maskless) be returned to the upright position whilst she ate.
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0
0
0
0
0
0
0
0
0
Turkish ALs
86
581
The Hygiene Expert spoke to the passenger, STILL without a mask , asking her to return the seat to the upright position.
0
3
3
0
0
0
0
0
0
0
Turkish ALs
86
582
The passenger responded by saying “NO, I’m going to sleep”
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0
1
0
0
0
0
0
0
0
Turkish ALs
86
583
Straight into the crew members face , without a mask.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
584
The Hygiene Expert then said to my wife “ she won’t do it, she wants to sleep, what can I do?”
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
585
We were flabbergasted, my wife spoke to the female passenger who finally , reluctantly agreed to return her seta upright.
0
0
1
0
0
0
0
0
0
0
Turkish ALs
86
586
With that the cabin crew member made off, leaving the passenger in front of us mask free.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
587
I then saw on many occasions maskless passengers standing, talking in the aisles whilst crew members struggled to get by them.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
588
No mask challenges were made.
0
0
1
0
0
0
0
0
0
0
Turkish ALs
86
589
I have photographs and videos of the Hygiene Expert manoeuvring past them, without any sort of “Put your Mask on”
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
590
After 8 hours of this chaotic scene, the Hygiene Expert suddenly appeared and challenged the maskless woman in front of us, saying “ you have refused to do anything on this flight, you have been 8 hours without a mask, we can contact the police , do you know that?
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
591
I want your name and passport number.
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
592
“The woman produced a Ukrainian Passport and the details were taken.
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
593
I had the pleasure of seeing her full smile as she spoke with some other passenger , still without the mask.
0
2
2
0
0
0
0
0
0
0
Turkish ALs
86
594
The mask wearing for her did not however appear to be a problem when I saw here shopping in the Istanbul Duty free, the mask was being properly worn.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
595
After reflecting on our travel experiences with Turkish Airline I decided to write to them to offer them some feedback and provided them with my mobile number should they wish to discuss the matter.
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0
1
0
0
0
0
0
0
0
Turkish ALs
86
596
I also pointed out that I had photos and videos of the passenger conduct on board their flight, and staff members who were no fulfilling their role.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
597
I received a reply that no complaints were made on the relevant flight, hope you fly with us again!
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
598
I messaged Turkish Airlines via Facebook and they initiated a further complaint case, but, after a few days I received the same reply, ….
0
0
0
0
1
0
0
0
0
0
Turkish ALs
86
599
Hepa filters, air changed every 3 minutes, no Complaints were made at the time.
0
0
0
0
2
0
0
0
0
0
Turkish ALs
86
600
Hope I travel with them again.
0
0
0
0
2
0
0
0
0
0