Datasets:
Alisairlines
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Airline_Reviewss

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Airline
stringclasses
4 values
Review No
int64
1
100
Sentence No
int64
1
736
Sentence
stringlengths
3
322
Luggage
int64
0
5
Staff
int64
0
5
In-flight/on-board service
int64
0
5
Airline as a whole
int64
0
5
Service before and after the flight
int64
0
5
Flight in general
int64
0
5
Comfort while waiting
int64
0
5
Meals
int64
0
5
Cabin
int64
0
5
Transportation to the plane
int64
0
5
Turkish ALs
96
701
I am sending this email to send a huge complaint of paying for an Aisle seat and a special meal and receiving non.
0
0
1
0
0
0
0
1
0
0
Turkish ALs
96
702
I ate the food offered to me on both flights because I had no other food on me.
0
0
2
0
0
0
0
2
0
0
Turkish ALs
96
703
My stomach reacted to the meat as I had no other option since they told me my name wasn't on the list.
0
0
1
0
0
0
0
1
0
0
Turkish ALs
96
704
Other than that, I am claustrophobic and have lower back pain problems and both times I was placed inside and not on an aisle seat.
0
0
1
0
0
0
0
0
0
0
Turkish ALs
96
705
This is my first time on Turkish Airlines and I am extremely disappointed in your accuracy to charge me for special meals and seats, but yet not committing to ensuring them to your clients.
0
0
1
0
0
0
0
1
0
0
Turkish ALs
96
706
This was literally a horrible experience.
0
0
0
0
0
1
0
0
0
0
Turkish ALs
96
707
I am a frequent traveler and with this experience I cannot recommend or think to book again.
0
0
0
1
0
1
0
0
0
0
Turkish ALs
96
708
I would also like to be refunded for the money I put for these special requests which were not at all met and were on the account of my health.
0
0
1
0
0
0
0
1
0
0
Turkish ALs
96
709
It took me a couple of days after to recover as I had extremely long flights.
0
0
1
0
0
1
0
0
0
0
Turkish ALs
96
710
Marwa Hijazi [email protected]
0
0
0
0
0
0
0
0
0
0
Turkish ALs
97
711
I am stuck in Finland for more than a month due to Covid.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
97
712
Trying to reschedule my flight is becoming a nightmare.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
97
713
There is no direct contact to the management and my matter despite of being emergency and urgent is not handled quick.
0
1
0
0
1
0
0
0
0
0
Turkish ALs
97
714
Even the emergency response is no sooner than 7 days which is pathetic.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
97
715
I'm still just hanging in the middle.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
97
716
Every passing day is causing me anxiety and I'm not happy with the service at all.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
97
717
Something as simple as a reschedule shouldn't take this long.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
97
718
Customer service sucks.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
97
719
And I will never travel with Turkish and would not recommend anyone else either.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
97
720
This is the worst customer service ever.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
98
721
Customer service was rubbish worse then biman rude bad mannered the food was bad overall the worst experience traveling on a plane along with the Turkish airline and biman all three pathetic
0
1
1
1
1
1
0
1
0
0
Turkish ALs
99
722
My daughter flew last night with this airline, Dublin - Istanbul - Dubai
0
0
0
0
0
0
0
0
0
0
Turkish ALs
99
723
When they got to Istanbul they took off without at least 20 passengers connecting.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
99
724
Rude rude rude staff, no help at all to my daughter, and then charged an additional $800 for a new flight which she got this evening, she as a young single travelling alone was left stranded din Istanbul airport on her own with nobody to help her only rude rude rude staff.
0
1
1
0
1
0
0
0
0
0
Turkish ALs
99
725
She eventually got a room in the hotel inside the airport and additional 135 Euros for the room.
0
0
0
0
1
0
2
0
0
0
Turkish ALs
99
726
In my 40 years of travel have I ever encounter such a scam, leaving 20 passengers stranded and then charge them all $800 nice bit of profit.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
99
727
Avoid like the plague this airline SCAMMERS SCAMMERS SCAMMERS - NEVER FLY WITH with this airline.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
99
728
Most dishonest and unhelpful airline in the world.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
100
729
As a Business Class passenger on Turkish Airlines' 16/12/2021 flight to Dubai – Izmir, our parcel, which we delivered with a fragile label on it, was opened and the inside of the parcel weighing 15.8 kg and dimensions of 58.2 x 36.7 x 24.6 cm were opened.
1
0
0
0
1
0
0
0
0
0
Turkish ALs
100
730
Our dehumidifier was stolen.
1
0
0
0
1
0
0
0
0
0
Turkish ALs
100
731
Before the outside of the box was delivered in Dubai, it was wrapped very tightly with a stretch like a shell by the authorities at Dubai Airport, and fragile labels were attached to different places on the parcel.
5
0
0
0
5
0
0
0
0
0
Turkish ALs
100
732
Since our suitcases and 2 boxes were carried by the carriers, we were only able to realize the situation when the packages were delivered to us in front of our house, and as soon as we realized it, we opened a file on the subject.
1
0
0
0
1
0
0
0
0
0
Turkish ALs
100
733
This packaging, which I mentioned above, was made very professionally, the packaging on it was cut with a razor or similar very sharp tool, and the packaging was removed like a shell.
1
0
0
0
2
0
0
0
0
0
Turkish ALs
100
734
Unfortunately, THY did nothing and did not attempt to do anything and dismissed the issue with an answer like "I wish you could send it by cargo".
1
0
0
0
1
0
0
0
0
0
Turkish ALs
100
735
We are shocked and condemned.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
100
736
Legal process studies have been initiated both in the United Arab Emirates and in Turkish Courts regarding the theft in question.
1
0
0
0
1
0
0
0
0
0