Datasets:
Alisairlines
/
Airline_Reviewss

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Airline
stringclasses
4 values
Review No
int64
1
100
Sentence No
int64
1
736
Sentence
stringlengths
3
322
Luggage
int64
0
5
Staff
int64
0
5
In-flight/on-board service
int64
0
5
Airline as a whole
int64
0
5
Service before and after the flight
int64
0
5
Flight in general
int64
0
5
Comfort while waiting
int64
0
5
Meals
int64
0
5
Cabin
int64
0
5
Transportation to the plane
int64
0
5
Turkish ALs
86
601
I can assure them, and you, that having been exposed to high risk on board their flight with maskless passengers wandering around the aircraft unchallenged , passengers eating at the same time next to me, and pretty much an inference that my account has been made up, I will never set foot an one of their aircrafts again.
0
1
1
1
1
1
0
1
0
0
Turkish ALs
86
602
One part of the on board message assure us passengers that “ We are smiling at you behind our masks”
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
603
No, You're laughing at us.
0
0
1
1
0
0
0
0
0
0
Turkish ALs
86
604
mask.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
605
The Hygiene Expert confirmed to me that I had to wear a mask when I asked if they were optional.
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
606
I was then treated to the most amazing conversation I have ever heard on board an aircraft, conducted in English.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
607
It went a little like this: H.E “ Madam you have to wear a mask”
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
608
Passenger “ No, I don’t like to”
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
609
H.E “ You have to wear a mask on the flight”
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
610
P “ No I don’t like them”
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
611
H.E Do you have a medical condition to not wear a mask, a certificate ?”
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
612
P “No’
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
613
H.E “ Do you have a scarf or something you can wrap around your face”
0
3
3
0
0
0
0
0
0
0
Turkish ALs
86
614
P “ No”
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
615
With that, the Hygiene Expert said “ you need to wear a mask” and walked away.
0
3
3
0
0
0
0
0
0
0
Turkish ALs
86
616
The female passenger still did not put on a mask, and several members of the crew walked past her and took no action.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
617
Hours went by, I constantly drew the crews attention to the maskless passenger who again took no action.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
618
A passenger in seat 52C constantly pointed out the female without the mask to the crew who seemed content to let her travel mask free within a metre of other passengers in a confined space.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
619
It gets better.
0
0
0
0
0
2
0
0
0
0
Turkish ALs
86
620
A meal time with the passenger without the mask just settling back in her reclined seat, meals were served.
0
0
1
0
0
0
0
5
0
0
Turkish ALs
86
621
My wife , as she received the meal from the “Hygiene Expert” requested that the seat in front of her ( Maskless) be returned to the upright position whilst she ate.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
622
The Hygiene Expert spoke to the passenger, STILL without a mask , asking her to return the seat to the upright position.
0
3
3
0
0
0
0
0
0
0
Turkish ALs
86
623
The passenger responded by saying “NO, I’m going to sleep”
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
624
Straight into the crew members face , without a mask.
0
0
2
0
0
0
0
0
0
0
Turkish ALs
86
625
The Hygiene Expert then said to my wife “ she won’t do it, she wants to sleep, what can I do?”
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
626
We were flabbergasted, my wife spoke to the female passenger who finally , reluctantly agreed to return her seta upright.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
627
With that the cabin crew member made off, leaving the passenger in front of us mask free.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
628
I then saw on many occasions maskless passengers standing, talking in the aisles whilst crew members struggled to get by them.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
629
No mask challenges were made.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
630
I have photographs and videos of the Hygiene Expert manoeuvring past them, without any sort of “Put your Mask on”
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
631
After 8 hours of this chaotic scene, the Hygiene Expert suddenly appeared and challenged the maskless woman in front of us, saying “ you have refused to do anything on this flight, you have been 8 hours without a mask, we can contact the police , do you know that?
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
632
I want your name and passport number
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
633
“The woman produced a Ukrainian Passport and the details were taken.
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
634
I had the pleasure of seeing her full smile as she spoke with some other passenger , still without the mask.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
635
The mask wearing for her did not however appear to be a problem when I saw here shopping in the Istanbul Duty free, the mask was being properly worn.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
636
After reflecting on our travel experiences with Turkish Airline I decided to write to them to offer them some feedback and provided them with my mobile number should they wish to discuss the matter.
0
0
1
0
0
0
0
0
0
0
Turkish ALs
86
637
I also pointed out that I had photos and videos of the passenger conduct on board their flight, and staff members who were no fulfilling their role.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
638
I received a reply that no complaints were made on the relevant flight, hope you fly with us again!
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
639
I messaged Turkish Airlines via Facebook and they initiated a further complaint case, but, after a few days I received the same reply, ….
0
0
0
0
1
0
0
0
0
0
Turkish ALs
86
640
Hepa filters, air changed every 3 minutes, no Complaints were made at the time.
0
0
0
0
2
0
0
0
0
0
Turkish ALs
86
641
Hope I travel with them again.
0
0
0
0
2
0
0
0
0
0
Turkish ALs
86
642
I can assure them, and you, that having been exposed to high risk on board their flight with maskless passengers wandering around the aircraft unchallenged , passengers eating at the same time next to me, and pretty much an inference that my account has been made up, I will never set foot an one of their aircrafts again.
0
1
1
1
1
1
0
1
0
0
Turkish ALs
86
643
One part of the on board message assure us passengers that “ We are smiling at you behind our masks”
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
644
No, You're laughing at us.
0
0
1
1
0
0
0
0
0
0
Turkish ALs
87
645
Don’t provide free internet, no fountain drinking water available, poor staff at checkin causing long waits and delays in flights.
0
1
0
0
1
0
1
1
0
0
Turkish ALs
87
646
Don’t provide food vouchers when flights delayed at instanbul airport
0
0
0
0
1
0
0
1
0
0
Turkish ALs
88
647
This is by far the worst airline I've been on.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
88
648
I've traveled the world and have not been treated like this ever.
0
0
1
0
1
0
0
0
0
0
Turkish ALs
88
649
I'm a Google expert reviewer and do not recommend this flight to anyone.
0
0
0
1
0
1
0
0
0
0
Turkish ALs
88
650
My name is Faiz Rauf and I am not a happy traveler on Turkish Airlines
0
0
0
1
0
0
0
0
0
0
Turkish ALs
89
651
One of the most cheaper companies.
0
0
0
5
0
0
0
0
0
0
Turkish ALs
89
652
They use other plane for the travel.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
89
653
Avoid them.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
89
654
They make contracts with our airlines and all their promotions about wide seats is fake.
0
0
0
0
0
0
0
0
1
0
Turkish ALs
90
655
I arrived at the check-in desk 1 hour 20 minutes before my flight and the manager barked at me that they closed the registration half an hour ago.
0
1
0
0
1
0
0
0
0
0
Turkish ALs
90
656
Closing check-in almost two hours before a flight is just ridiculous!
0
0
0
0
1
0
0
0
0
0
Turkish ALs
90
657
This makes me believe that they oversold tickets and closed registration when filled up all seats.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
90
658
I lost a lot of money and time because of this.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
90
659
Very disappointed, will not choose this airline again.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
91
660
To whom it may concern, I would like to inform you about a very disappointing experience my family had with your airlines today.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
91
661
I have purchased tickets for my grandparents whom are 70 years old, in a wheelchair and speak no English to fly from Ukraine to Sydney, Australia.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
91
662
During their transit at Istanbul they got denied access onboard due to not having an exemption flight paper.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
663
We got this sorted within an hour and have received the exemption form after which one of the Turkish Airlines representatives charged these poor elderly people an extra 2 thousand dollars for a flight which departs IN 3 DAYS.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
664
This was done knowing that they speak no English and that they are old.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
665
THEY WERE ROBBED AND TAKEN ADVANTAGE OF.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
666
This will be taken to fair trading to make sure no elderly person ever has to go through this again.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
667
You denied a refund for the first flight AND the second ticket too which we tried to reschedule.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
668
In every attempt to help my grandparents out I was denied help, denied to reschedule and denied our money back EVEN THO THIS WAS CLEARLY A SCAM.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
669
This will be taken to court and fair trading to ensure that no other elderly person experiences this again.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
670
This is sad and money desperate.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
671
They are still in the middle of Istanbul with no money and no help.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
672
So pathetic and disgusting.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
673
You have no care for your customers.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
674
Just because they are old and foreign doesn’t give you the right to take advantage.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
91
675
Sent from my iPhone
0
0
0
0
0
0
0
0
0
0
Turkish ALs
92
676
I arrived at the check-in desk 1 hour 20 minutes before my flight and the manager barked at me that they closed the registration half an hour ago.
0
1
0
0
1
0
0
0
0
0
Turkish ALs
92
677
Closing check-in almost two hours before a flight is just ridiculous!
0
0
0
0
1
0
0
0
0
0
Turkish ALs
92
678
This makes me believe that they oversold tickets and closed registration when filled up all seats.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
92
679
I lost a lot of money and time because of this.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
92
680
Very disappointed, will not choose this airline again.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
93
681
My flight was on 12/14/21 last week.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
93
682
I tried to contact their office in Tehran several times to ask about Covid registrations but they didn't answer and one time that they did there was a message in Turkish!!!
0
0
0
0
1
0
0
0
0
0
Turkish ALs
93
683
Who the hell is supposed to understand Turkish there?
0
0
0
0
1
0
0
0
0
0
Turkish ALs
93
684
Finally I took the test on 12/12/21, 2 days before flight.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
93
685
Here's the worst part: when I went to the airport to check in, they told me my test results are not valid, it has to be 24 hours before flight!!!
0
0
0
0
1
0
0
0
0
0
Turkish ALs
93
686
How am I supposed to know that?!
0
0
0
0
1
0
0
0
0
0
Turkish ALs
93
687
They didn't even email me about this new regulations which, as they said, was from a week before!!!
0
0
0
0
1
0
0
0
0
0
Turkish ALs
93
688
I am a frequent flyer and assumed the test should be within 72 hours.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
94
689
I took four Turkish Airlines flights within the month of November, 2021.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
94
690
Each flight had an on-time departure and each arrived earlier than their scheduled landing time.
0
0
0
0
0
5
0
0
0
0
Turkish ALs
94
691
On each flight the service was extremely professional and very proficient service.
0
0
5
0
0
0
0
0
0
0
Turkish ALs
94
692
In Beirut and Istanbul’s new airport I really enjoyed their Business Class Lounges, especially in IST.
0
0
0
0
0
0
5
0
0
0
Turkish ALs
94
693
If you really want to have a great flight I strongly suggest that you try Turkish Airlines, you will not regret it, trust me.
0
0
0
5
0
5
0
0
0
0
Turkish ALs
95
694
It was a very horrible customer service ticketing, different informations and one of them even gave me a wrong information, made me almost won't be able to get the flight in 24h.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
95
695
Stressful not very hopeful even after paying the highest class in business class they seemed never care.
0
1
1
0
1
0
0
0
0
0
Turkish ALs
95
696
Need to learn how to talk to a customer especially for a new customer that willing to give it a try!
0
1
1
0
1
0
0
0
0
0
Turkish ALs
95
697
One guy told me "you are wrong and there is nothing I can do to help you"
0
1
1
0
1
0
0
0
0
0
Turkish ALs
95
698
Was a waste of money!
0
0
0
1
0
0
0
0
0
0
Turkish ALs
96
699
Hello, My name is Marwa Hijazi.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
96
700
My booking number was : Brisbane - Beirut: 5PBUFV and I am also returning with you in February.
0
0
0
0
0
0
0
0
0
0