Age
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80
| Avg Monthly GB Download
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85
| Avg Monthly Long Distance Charges
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50
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1
| Churn Category
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values | Churn Reason
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96
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22
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6.5k
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42
| Longitude
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-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
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8
| Number of Referrals
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11
| Offer
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values | Online Backup
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| Paperless Billing
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| Population
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105k
| Premium Tech Support
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1
| Quarter
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5
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1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
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12k
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
70 | 20 | 12.27 | 1 | Attitude | Attitude of support person | 65 | Claremont | 4,054 | Month-to-Month | United States | 6689-TCZHQ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.127621, -117.717863 | 34.127621 | -117.717863 | 0 | 78.95 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 34,716 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 0 | 5 | 378.4 | 0 | 61.35 | 0 | 439.75 | 0 | 1 | 91711 |
37 | 28 | 43.24 | 0 | null | null | 43 | Huntington Beach | 6,026 | Two Year | United States | 7139-JZFVG | Stayed | 1 | 1 | Male | 1 | DSL | 33.666301, -117.969501 | 33.666301 | -117.969501 | 1 | 60.5 | 0 | 2 | 7 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 56,517 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 60 | 3,694.45 | 0 | 2,594.4 | 0 | 6,288.85 | 0 | 1 | 92646 |
21 | 0 | 35.31 | 1 | Price | Long distance charges | 77 | Saint Helena | 5,194 | Two Year | United States | 7951-QKZPL | Churned | 0 | 0 | Female | 0 | null | 38.581354, -122.296283 | 38.581354 | -122.296283 | 1 | 24.5 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 9,423 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 33 | 740.3 | 0 | 1,165.23 | 35.05 | 1,870.48 | 1 | 0 | 94574 |
34 | 23 | 38.4 | 0 | null | null | 79 | Millbrae | 5,631 | Month-to-Month | United States | 2971-SGAFL | Stayed | 0 | 1 | Female | 1 | DSL | 37.601248, -122.403099 | 37.601248 | -122.403099 | 0 | 78.75 | 1 | 0 | 0 | Offer D | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 20,350 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 13 | 995.35 | 50 | 499.2 | 0 | 1,544.55 | 0 | 0 | 94030 |
42 | 0 | 46.3 | 0 | null | null | 54 | Tomales | 2,783 | Month-to-Month | United States | 4770-QAZXN | Stayed | 0 | 0 | Female | 0 | null | 38.240769, -122.901041 | 38.240769 | -122.901041 | 0 | 19.45 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 384 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 13 | 232.1 | 0 | 601.9 | 0 | 834 | 0 | 0 | 94971 |
43 | 21 | 9.77 | 0 | null | null | 26 | El Cerrito | 5,772 | Month-to-Month | United States | 8198-RKSZG | Stayed | 1 | 0 | Female | 1 | DSL | 37.924838, -122.289145 | 37.924838 | -122.289145 | 1 | 80.45 | 1 | 3 | 8 | Offer D | 1 | 0 | 0 | 1 | Credit Card | 1 | 23,141 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 14 | 1,137.05 | 0 | 136.78 | 0 | 1,273.83 | 0 | 1 | 94530 |
20 | 0 | 11.68 | 0 | null | null | 47 | San Gregorio | 2,382 | One Year | United States | 3547-LQRIK | Stayed | 0 | 0 | Female | 0 | null | 37.331762, -122.341444 | 37.331762 | -122.341444 | 1 | 26.9 | 1 | 0 | 7 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 291 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 47 | 1,250.85 | 0 | 548.96 | 0 | 1,799.81 | 1 | 0 | 94074 |
35 | 0 | 5.74 | 1 | Price | Long distance charges | 82 | Sherman Oaks | 3,438 | Month-to-Month | United States | 2332-EFBJY | Churned | 0 | 0 | Male | 0 | null | 34.147149, -118.463365 | 34.147149 | -118.463365 | 0 | 19.7 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Credit Card | 1 | 22,085 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 16 | 342.4 | 0 | 91.84 | 0 | 434.24 | 0 | 0 | 91403 |
35 | 30 | 48.85 | 0 | null | null | 26 | Glendale | 5,344 | One Year | United States | 5524-KHNJP | Stayed | 0 | 1 | Male | 1 | Cable | 34.13658, -118.245839 | 34.13658 | -118.245839 | 1 | 74.75 | 0 | 0 | 7 | Offer C | 0 | 1 | 0 | 1 | Credit Card | 1 | 41,390 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 33 | 2,453.3 | 0 | 1,612.05 | 0 | 4,065.35 | 0 | 1 | 91205 |
68 | 20 | 6.9 | 0 | null | null | 21 | Ontario | 2,636 | One Year | United States | 9233-PSYHO | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.057256, -117.667677 | 34.057256 | -117.667677 | 0 | 100.15 | 1 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 54,254 | 0 | Q3 | 0 | 4 | 1 | California | 1 | 0 | 1 | 45 | 4,459.8 | 0 | 310.5 | 0 | 4,770.3 | 0 | 1 | 91762 |
30 | 0 | 1.57 | 0 | null | null | 44 | Palm Desert | 2,007 | Two Year | United States | 9710-NJERN | Stayed | 0 | 0 | Female | 0 | null | 33.694501, -116.412711 | 33.694501 | -116.412711 | 0 | 20.15 | 0 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Mailed Check | 1 | 29,340 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 39 | 826 | 0 | 61.23 | 25.92 | 861.31 | 0 | 0 | 92260 |
37 | 16 | 0 | 0 | null | null | 53 | Branscomb | 4,943 | Month-to-Month | United States | 3058-WQDRE | Stayed | 0 | 0 | Male | 1 | Cable | 39.710591, -123.682799 | 39.710591 | -123.682799 | 0 | 25.15 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 176 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 13 | 331.85 | 0 | 0 | 48.59 | 283.26 | 0 | 1 | 95417 |
25 | 69 | 20.23 | 0 | null | null | 57 | Canyon Dam | 5,465 | Month-to-Month | United States | 5084-OOVCJ | Stayed | 1 | 0 | Female | 1 | DSL | 40.171312, -121.120605 | 40.171312 | -121.120605 | 1 | 55.35 | 0 | 3 | 1 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 86 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 17 | 920.5 | 0 | 343.91 | 0 | 1,264.41 | 1 | 1 | 95923 |
59 | 25 | 42.22 | 0 | null | null | 30 | Encino | 5,884 | One Year | United States | 5681-LLOEI | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 34.150354, -118.518292 | 34.150354 | -118.518292 | 1 | 91.25 | 1 | 1 | 11 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 27,614 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 43 | 4,013.8 | 0 | 1,815.46 | 25.49 | 5,803.77 | 0 | 1 | 91316 |
29 | 19 | 40.25 | 1 | Competitor | Competitor had better devices | 91 | Huntington Beach | 3,364 | Month-to-Month | United States | 6986-IJDHX | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.679659, -118.016195 | 33.679659 | -118.016195 | 1 | 86.3 | 0 | 0 | 5 | Offer C | 1 | 0 | 1 | 1 | Credit Card | 1 | 42,663 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 1 | 39 | 3,266 | 0 | 1,569.75 | 0 | 4,835.75 | 1 | 1 | 92648 |
21 | 59 | 22.41 | 0 | null | null | 79 | Badger | 4,288 | Two Year | United States | 2235-EZAIK | Stayed | 0 | 1 | Female | 1 | DSL | 36.64545, -118.924982 | 36.64545 | -118.924982 | 1 | 79.2 | 1 | 0 | 9 | Offer A | 1 | 1 | 0 | 1 | Credit Card | 1 | 273 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 72 | 5,401.9 | 20 | 1,613.52 | 0 | 7,035.42 | 1 | 0 | 93603 |
20 | 85 | 38.3 | 0 | null | null | 27 | El Cajon | 3,446 | One Year | United States | 5306-BVTKJ | Stayed | 1 | 1 | Male | 1 | DSL | 32.79697, -116.969082 | 32.79697 | -116.969082 | 1 | 55.8 | 0 | 1 | 1 | Offer B | 1 | 0 | 1 | 1 | Credit Card | 1 | 55,277 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 1 | 0 | 48 | 2,651.2 | 0 | 1,838.4 | 0 | 4,489.6 | 1 | 1 | 92020 |
66 | 16 | 2.07 | 0 | null | null | 22 | Fresno | 5,381 | Month-to-Month | United States | 8695-ARGXZ | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 36.78979, -119.929894 | 36.78979 | -119.929894 | 1 | 75.55 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 60,889 | 0 | Q3 | 1 | 5 | 1 | California | 0 | 0 | 0 | 34 | 2,425.4 | 0 | 70.38 | 0 | 2,495.78 | 0 | 1 | 93722 |
23 | 51 | 13.54 | 1 | Competitor | Competitor made better offer | 93 | San Diego | 3,273 | Month-to-Month | United States | 5896-NPFWW | Churned | 0 | 1 | Male | 1 | Cable | 32.961064, -117.134917 | 32.961064 | -117.134917 | 1 | 50.15 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 47,224 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 3 | 168.15 | 0 | 40.62 | 0 | 208.77 | 1 | 1 | 92129 |
78 | 11 | 14.22 | 1 | Competitor | Competitor offered higher download speeds | 65 | Woodbridge | 5,214 | Month-to-Month | United States | 1095-JUDTC | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.169605, -121.310964 | 38.169605 | -121.310964 | 0 | 95.05 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 4,176 | 1 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 1 | 47 | 4,504.55 | 0 | 668.34 | 0 | 5,172.89 | 0 | 1 | 95258 |
49 | 19 | 0 | 0 | null | null | 57 | Foothill Ranch | 5,916 | Month-to-Month | United States | 0804-XBFBV | Stayed | 1 | 0 | Female | 1 | DSL | 33.698728, -117.67768 | 33.698728 | -117.67768 | 0 | 25.2 | 0 | 1 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 10,936 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 11 | 321.05 | 0 | 0 | 0 | 321.05 | 0 | 1 | 92610 |
76 | 15 | 44.88 | 1 | Attitude | Attitude of support person | 70 | Boulder Creek | 5,651 | Month-to-Month | United States | 7481-ATQQS | Churned | 0 | 1 | Female | 1 | Fiber Optic | 37.171727, -122.142961 | 37.171727 | -122.142961 | 0 | 90.85 | 1 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Credit Card | 1 | 10,520 | 0 | Q3 | 0 | 2 | 1 | California | 1 | 0 | 0 | 49 | 4,515.85 | 0 | 2,199.12 | 0 | 6,714.97 | 0 | 1 | 95006 |
35 | 13 | 44.72 | 0 | null | null | 76 | Rancho Cucamonga | 4,077 | One Year | United States | 0657-DOGUM | Stayed | 0 | 0 | Female | 1 | DSL | 34.133809, -117.523724 | 34.133809 | -117.523724 | 1 | 60.6 | 1 | 0 | 1 | Offer B | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 12,937 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 48 | 2,985.25 | 100 | 2,146.56 | 0 | 5,231.81 | 0 | 0 | 91739 |
43 | 17 | 15.73 | 0 | null | null | 74 | San Francisco | 4,305 | Two Year | United States | 3230-JCNZS | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 37.768881, -122.395521 | 37.768881 | -122.395521 | 1 | 99 | 1 | 2 | 4 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 1 | 17,372 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 71 | 7,061.65 | 0 | 1,116.83 | 0 | 8,178.48 | 0 | 1 | 94107 |
38 | 56 | 33.74 | 0 | null | null | 61 | Pico Rivera | 4,523 | One Year | United States | 9391-LMANN | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 33.989524, -118.089299 | 33.989524 | -118.089299 | 0 | 95.95 | 0 | 3 | 0 | Offer B | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 63,288 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 53 | 5,036.9 | 0 | 1,788.22 | 0 | 6,825.12 | 0 | 1 | 90660 |
55 | 5 | 0 | 1 | Competitor | Competitor had better devices | 82 | Lancaster | 2,044 | One Year | United States | 1623-NLDOT | Churned | 0 | 0 | Female | 1 | Cable | 34.727529, -118.153098 | 34.727529 | -118.153098 | 1 | 33.55 | 0 | 0 | 1 | Offer B | 1 | 0 | 0 | 1 | Mailed Check | 0 | 35,109 | 1 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 42 | 1,445.3 | 50 | 0 | 0 | 1,495.3 | 0 | 0 | 93534 |
65 | 9 | 36.49 | 0 | null | null | 80 | West Covina | 4,872 | Two Year | United States | 8777-MBMTS | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.061634, -117.893169 | 34.061634 | -117.893169 | 1 | 105.85 | 0 | 0 | 10 | Offer B | 1 | 0 | 1 | 1 | Credit Card | 1 | 30,458 | 1 | Q3 | 1 | 4 | 1 | California | 1 | 1 | 1 | 65 | 6,725.5 | 0 | 2,371.85 | 0 | 9,097.35 | 0 | 1 | 91791 |
38 | 27 | 19.9 | 0 | null | null | 30 | Sunnyvale | 4,658 | Two Year | United States | 2194-IIQOF | Stayed | 0 | 1 | Female | 1 | DSL | 37.3511, -122.037311 | 37.3511 | -122.037311 | 1 | 89.3 | 1 | 0 | 7 | Offer A | 1 | 1 | 0 | 1 | Credit Card | 1 | 50,070 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 71 | 6,388.65 | 0 | 1,412.9 | 0 | 7,801.55 | 0 | 1 | 94087 |
39 | 24 | 12.92 | 0 | null | null | 51 | North Hollywood | 2,681 | Month-to-Month | United States | 6897-UUBNU | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.15136, -118.364786 | 34.15136 | -118.364786 | 0 | 89.65 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Credit Card | 1 | 16,996 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 29 | 2,623.65 | 10 | 374.68 | 0 | 3,008.33 | 0 | 0 | 91602 |
53 | 0 | 39.29 | 0 | null | null | 66 | Stockton | 4,391 | One Year | United States | 7009-PCARS | Stayed | 1 | 0 | Male | 0 | null | 37.946282, -121.139499 | 37.946282 | -121.139499 | 0 | 19.1 | 0 | 2 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 23,789 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 55 | 1,001.5 | 0 | 2,160.95 | 0 | 3,162.45 | 0 | 0 | 95215 |
78 | 26 | 36.57 | 0 | null | null | 53 | Vista | 5,225 | Month-to-Month | United States | 6078-VESFR | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.22784, -117.200024 | 33.22784 | -117.200024 | 1 | 70.45 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 44,692 | 0 | Q3 | 1 | 5 | 1 | California | 0 | 0 | 0 | 13 | 849.1 | 0 | 475.41 | 0 | 1,324.51 | 0 | 1 | 92084 |
62 | 18 | 0 | 0 | null | null | 22 | Escondido | 5,388 | Two Year | United States | 8626-PTQGE | Stayed | 0 | 0 | Male | 1 | Cable | 33.21846, -117.116916 | 33.21846 | -117.116916 | 0 | 60.05 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 0 | 43,436 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 69 | 4,176.7 | 0 | 0 | 41.21 | 4,135.49 | 0 | 1 | 92026 |
42 | 0 | 25.53 | 0 | null | null | 79 | Lakewood | 2,017 | Two Year | United States | 7799-LGRDP | Stayed | 0 | 0 | Female | 0 | null | 33.847755, -118.112532 | 33.847755 | -118.112532 | 0 | 25.7 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 27,563 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 43 | 1,188.2 | 0 | 1,097.79 | 0 | 2,285.99 | 0 | 0 | 90713 |
21 | 59 | 3.72 | 0 | null | null | 38 | San Diego | 2,911 | Month-to-Month | United States | 2843-CQMEG | Stayed | 0 | 0 | Male | 1 | Cable | 32.807867, -117.060993 | 32.807867 | -117.060993 | 0 | 49.7 | 0 | 0 | 0 | Offer C | 1 | 0 | 1 | 0 | Mailed Check | 1 | 25,569 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 24 | 1,218.25 | 0 | 89.28 | 0 | 1,307.53 | 1 | 1 | 92120 |
20 | 30 | 0 | 0 | null | null | 27 | Orland | 6,445 | One Year | United States | 9200-NLNPD | Stayed | 0 | 1 | Male | 1 | DSL | 39.748037, -122.302169 | 39.748037 | -122.302169 | 1 | 54.05 | 0 | 0 | 10 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 0 | 13,706 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 56 | 2,959.8 | 40 | 0 | 0 | 2,999.8 | 1 | 0 | 95963 |
80 | 15 | 26.84 | 0 | null | null | 20 | Berkeley | 3,355 | Month-to-Month | United States | 5271-DBYSJ | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.897743, -122.263124 | 37.897743 | -122.263124 | 0 | 79.15 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Credit Card | 1 | 10,737 | 0 | Q3 | 0 | 5 | 1 | California | 1 | 1 | 0 | 11 | 827.7 | 140 | 295.24 | 0 | 1,262.94 | 0 | 0 | 94708 |
73 | 4 | 14.22 | 0 | null | null | 54 | Oakland | 2,660 | One Year | United States | 8242-SOQUO | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.787186, -122.14633 | 37.787186 | -122.14633 | 0 | 84.7 | 0 | 0 | 0 | Offer E | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 24,518 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 1 | 5 | 392.5 | 0 | 71.1 | 41.2 | 422.4 | 0 | 1 | 94619 |
74 | 9 | 3.29 | 1 | Attitude | Attitude of service provider | 89 | Glencoe | 3,834 | Month-to-Month | United States | 4086-YQSNZ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.358464, -120.579304 | 38.358464 | -120.579304 | 1 | 80.4 | 0 | 0 | 1 | Offer E | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 21 | 0 | Q3 | 1 | 2 | 1 | California | 0 | 0 | 1 | 3 | 224.05 | 0 | 9.87 | 0 | 233.92 | 0 | 1 | 95232 |
43 | 8 | 19.01 | 1 | Competitor | Competitor made better offer | 92 | San Marino | 4,444 | Month-to-Month | United States | 9820-RMCQV | Churned | 0 | 0 | Female | 1 | DSL | 34.122671, -118.112911 | 34.122671 | -118.112911 | 0 | 48.55 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Credit Card | 1 | 13,158 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 11 | 501 | 130 | 209.11 | 0 | 840.11 | 0 | 0 | 91108 |
27 | 69 | 24.81 | 1 | Dissatisfaction | Network reliability | 67 | Live Oak | 5,515 | Month-to-Month | United States | 5174-RNGBH | Churned | 0 | 0 | Female | 1 | Cable | 39.258746, -121.77697 | 39.258746 | -121.77697 | 0 | 66.25 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Mailed Check | 1 | 8,695 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 9 | 620.55 | 10 | 223.29 | 0 | 853.84 | 1 | 0 | 95953 |
33 | 0 | 4.24 | 0 | null | null | 77 | San Francisco | 2,682 | Two Year | United States | 9631-RXVJM | Stayed | 0 | 0 | Male | 0 | null | 37.7795, -122.419233 | 37.7795 | -122.419233 | 0 | 19.25 | 0 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Credit Card | 1 | 28,998 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 35 | 677.9 | 0 | 148.4 | 0 | 826.3 | 0 | 0 | 94102 |
51 | 0 | 21.16 | 0 | null | null | 57 | Irvine | 5,759 | One Year | United States | 5519-TEEUH | Stayed | 1 | 0 | Male | 0 | null | 33.688546, -117.788091 | 33.688546 | -117.788091 | 0 | 20.15 | 0 | 3 | 0 | Offer C | 0 | 0 | 1 | 0 | Credit Card | 1 | 27,369 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 33 | 682.15 | 0 | 698.28 | 0 | 1,380.43 | 0 | 0 | 92604 |
27 | 26 | 22.08 | 0 | null | null | 80 | Los Angeles | 3,048 | Month-to-Month | United States | 5236-XMZJY | Stayed | 0 | 1 | Female | 1 | Cable | 34.085807, -118.206617 | 34.085807 | -118.206617 | 0 | 59.65 | 0 | 0 | 0 | Offer B | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 38,415 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 42 | 2,536.55 | 0 | 927.36 | 0 | 3,463.91 | 1 | 1 | 90031 |
21 | 48 | 34.95 | 0 | null | null | 51 | Monte Rio | 6,022 | Two Year | United States | 0665-XHDJU | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.471049, -123.015549 | 38.471049 | -123.015549 | 1 | 99.4 | 1 | 0 | 7 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,537 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 72 | 7,285.7 | 0 | 2,516.4 | 0 | 9,802.1 | 1 | 1 | 95462 |
51 | 15 | 44.11 | 0 | null | null | 47 | Stockton | 4,468 | Month-to-Month | United States | 5353-WILCI | Stayed | 0 | 0 | Female | 1 | Cable | 37.902422, -121.440029 | 37.902422 | -121.440029 | 0 | 56.05 | 0 | 0 | 0 | Offer C | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 49,657 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 28 | 1,522.65 | 110 | 1,235.08 | 0 | 2,867.73 | 0 | 0 | 95206 |
43 | 17 | 48.82 | 0 | null | null | 36 | Pioneer | 5,502 | Two Year | United States | 1936-UAFEH | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 38.546999, -120.271114 | 38.546999 | -120.271114 | 0 | 110.25 | 1 | 0 | 0 | null | 1 | 1 | 0 | 0 | Credit Card | 1 | 5,501 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 68 | 7,279.35 | 30 | 3,319.76 | 0 | 10,629.11 | 0 | 0 | 95666 |
42 | 0 | 47.33 | 0 | null | null | 38 | Brentwood | 2,009 | Two Year | United States | 6169-PPETC | Stayed | 1 | 0 | Male | 0 | null | 37.908242, -121.682472 | 37.908242 | -121.682472 | 1 | 20.5 | 0 | 1 | 8 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 26,577 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 35 | 759.35 | 0 | 1,656.55 | 0 | 2,415.9 | 0 | 0 | 94513 |
42 | 5 | 43.8 | 1 | Other | Moved | 71 | Carpinteria | 5,617 | Month-to-Month | United States | 9025-AOMKI | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.441398, -119.513163 | 34.441398 | -119.513163 | 0 | 93.55 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 17,409 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 6 | 536.4 | 0 | 262.8 | 0 | 799.2 | 0 | 1 | 93013 |
61 | 13 | 48.95 | 1 | Competitor | Competitor made better offer | 91 | San Diego | 4,352 | Month-to-Month | United States | 1343-EHPYB | Churned | 0 | 1 | Male | 1 | Fiber Optic | 32.85723, -117.209767 | 32.85723 | -117.209774 | 1 | 103.4 | 1 | 0 | 2 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 34,902 | 0 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 1 | 63 | 6,603 | 0 | 3,083.85 | 0 | 9,686.85 | 0 | 1 | 92122 |
33 | 30 | 14.53 | 1 | Competitor | Competitor had better devices | 74 | Friant | 5,184 | Month-to-Month | United States | 1450-GALXR | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.027663, -119.69056 | 37.027663 | -119.69056 | 0 | 98.5 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,125 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 10 | 1,058.25 | 110 | 145.3 | 0 | 1,313.55 | 0 | 0 | 93626 |
64 | 26 | 0 | 1 | Competitor | Competitor had better devices | 91 | San Diego | 4,800 | Month-to-Month | United States | 0836-SEYLU | Churned | 0 | 0 | Male | 1 | DSL | 33.000269, -117.072093 | 33.000269 | -117.072093 | 1 | 40.65 | 0 | 0 | 2 | Offer E | 0 | 0 | 0 | 1 | Mailed Check | 0 | 42,733 | 1 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 1 | 9 | 328.95 | 0 | 0 | 0 | 328.95 | 0 | 1 | 92128 |
32 | 0 | 45.99 | 0 | null | null | 41 | Branscomb | 2,392 | Month-to-Month | United States | 1385-TQOZW | Stayed | 0 | 0 | Female | 0 | null | 39.710591, -123.682799 | 39.710591 | -123.682799 | 0 | 20.45 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 176 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 9 | 147.55 | 0 | 413.91 | 0 | 561.46 | 0 | 0 | 95417 |
56 | 22 | 34.49 | 1 | Attitude | Attitude of service provider | 90 | Aguanga | 3,736 | Month-to-Month | United States | 2207-OBZNX | Churned | 0 | 0 | Male | 1 | Cable | 33.482243, -116.827173 | 33.482243 | -116.827173 | 0 | 51 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Mailed Check | 1 | 2,433 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 7 | 354.05 | 0 | 241.43 | 0 | 595.48 | 0 | 1 | 92536 |
39 | 22 | 45.25 | 1 | Competitor | Competitor had better devices | 77 | Greenwood | 2,673 | One Year | United States | 3164-AALRN | Churned | 0 | 1 | Male | 1 | DSL | 38.921333, -120.897718 | 38.921333 | -120.897718 | 0 | 70 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 1,140 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 5 | 347.4 | 10 | 226.25 | 0 | 583.65 | 0 | 0 | 95635 |
45 | 0 | 46.57 | 0 | null | null | 53 | Terra Bella | 5,986 | One Year | United States | 7452-FOLON | Stayed | 1 | 0 | Male | 0 | null | 35.939068, -119.043666 | 35.939068 | -119.043666 | 0 | 25.45 | 1 | 2 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 5,868 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 39 | 958.45 | 0 | 1,816.23 | 0 | 2,774.68 | 0 | 0 | 93270 |
52 | 0 | 26.57 | 0 | null | null | 34 | Mountain Center | 2,953 | One Year | United States | 5039-LZRQT | Stayed | 0 | 0 | Female | 0 | null | 33.638645, -116.55783 | 33.638645 | -116.55783 | 0 | 20.2 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 1,500 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 13 | 273.25 | 0 | 345.41 | 0 | 618.66 | 0 | 0 | 92561 |
36 | 75 | 43.7 | 0 | null | null | 28 | Big Bar | 3,918 | Month-to-Month | United States | 6103-QCKFX | Stayed | 1 | 0 | Female | 1 | DSL | 40.775272, -123.287414 | 40.775272 | -123.287414 | 1 | 56.25 | 0 | 3 | 10 | Offer B | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 269 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 44 | 2,419.55 | 40 | 1,922.8 | 14.78 | 4,367.57 | 0 | 0 | 96010 |
40 | 21 | 29.92 | 1 | Competitor | Competitor offered higher download speeds | 77 | Wilton | 4,745 | Month-to-Month | United States | 0637-UBJRP | Churned | 0 | 0 | Male | 1 | Fiber Optic | 38.392559, -121.225093 | 38.392559 | -121.225093 | 1 | 84.05 | 0 | 0 | 5 | Offer D | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 5,889 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 0 | 13 | 1,095.3 | 0 | 388.96 | 23.97 | 1,460.29 | 0 | 1 | 95693 |
56 | 0 | 39.98 | 0 | null | null | 35 | Los Angeles | 6,126 | Two Year | United States | 4836-WNFNO | Stayed | 0 | 0 | Female | 0 | null | 34.078821, -118.177576 | 34.078821 | -118.177576 | 1 | 25 | 1 | 0 | 7 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 46,960 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 72 | 1,849.2 | 0 | 2,878.56 | 0 | 4,727.76 | 0 | 0 | 90032 |
31 | 12 | 6.89 | 1 | Price | Price too high | 73 | Isleton | 4,340 | Month-to-Month | United States | 7120-RFMVS | Churned | 0 | 0 | Male | 1 | Fiber Optic | 38.154823, -121.601358 | 38.154823 | -121.601358 | 0 | 84.5 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 2,010 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 1 | 1 | 84.5 | 0 | 6.89 | 0 | 91.39 | 0 | 1 | 95641 |
28 | 85 | 7.52 | 0 | null | null | 51 | San Diego | 3,398 | One Year | United States | 7901-IIDQV | Stayed | 0 | 0 | Male | 1 | Cable | 32.802959, -117.027095 | 32.802959 | -117.027095 | 0 | 54.6 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 21,866 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 24 | 1,242.25 | 0 | 180.48 | 28.42 | 1,394.31 | 1 | 1 | 92119 |
65 | 0 | 41.98 | 0 | null | null | 20 | Oakland | 3,460 | Two Year | United States | 1855-CFULU | Stayed | 0 | 0 | Female | 0 | null | 37.787186, -122.14633 | 37.787186 | -122.14633 | 0 | 20.05 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 24,518 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 0 | 4 | 91.45 | 0 | 167.92 | 0 | 259.37 | 0 | 0 | 94619 |
64 | 8 | 48.38 | 0 | null | null | 28 | Los Gatos | 5,850 | Month-to-Month | United States | 2959-FENLU | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.160194, -121.945611 | 37.160194 | -121.945611 | 0 | 85.3 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 10,172 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 0 | 9 | 781.4 | 10 | 435.42 | 0 | 1,226.82 | 0 | 0 | 95033 |
63 | 19 | 47.66 | 0 | null | null | 41 | Moreno Valley | 5,764 | Two Year | United States | 6701-YVNQG | Stayed | 0 | 1 | Male | 1 | DSL | 33.923149, -117.244933 | 33.923149 | -117.244933 | 1 | 88.7 | 1 | 0 | 4 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 1 | 61,205 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 6,301.7 | 0 | 3,431.52 | 0 | 9,733.22 | 0 | 1 | 92553 |
35 | 0 | 20.65 | 0 | null | null | 72 | Escondido | 5,052 | One Year | United States | 3243-ZHOHY | Stayed | 0 | 0 | Female | 0 | null | 33.081478, -117.033814 | 33.081478 | -117.033814 | 0 | 20.1 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 49,281 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 16 | 296.15 | 0 | 330.4 | 0 | 626.55 | 0 | 0 | 92025 |
22 | 73 | 14.58 | 1 | Dissatisfaction | Product dissatisfaction | 80 | Weimar | 5,094 | Month-to-Month | United States | 2386-LAHRK | Churned | 0 | 0 | Male | 1 | DSL | 39.00978, -120.978273 | 39.00978 | -120.978273 | 0 | 53.5 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 31 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 1 | 1 | 53.5 | 0 | 14.58 | 0 | 68.08 | 1 | 1 | 95736 |
71 | 52 | 11.33 | 1 | Competitor | Competitor made better offer | 81 | Los Angeles | 3,179 | Month-to-Month | United States | 1658-BYGOY | Churned | 1 | 0 | Male | 1 | Fiber Optic | 34.108833, -118.229715 | 34.108833 | -118.229715 | 0 | 95.45 | 1 | 3 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 47,534 | 0 | Q3 | 0 | 2 | 1 | California | 1 | 1 | 1 | 18 | 1,752.55 | 0 | 203.94 | 45.61 | 1,910.88 | 0 | 1 | 90065 |
28 | 59 | 0 | 0 | null | null | 35 | Oceanside | 5,192 | Two Year | United States | 2314-TNDJQ | Stayed | 1 | 1 | Female | 1 | Cable | 33.194742, -117.29032 | 33.194742 | -117.29032 | 1 | 55.65 | 0 | 3 | 1 | Offer A | 1 | 1 | 0 | 1 | Credit Card | 0 | 52,895 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 72 | 3,880.05 | 0 | 0 | 0 | 3,880.05 | 1 | 1 | 92056 |
61 | 18 | 49.26 | 0 | null | null | 24 | Cathedral City | 4,512 | Two Year | United States | 9586-JGQKH | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 33.829583, -116.474131 | 33.829583 | -116.474131 | 1 | 105.4 | 1 | 0 | 8 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 43,141 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 64 | 6,794.75 | 0 | 3,152.64 | 32.24 | 9,915.15 | 0 | 1 | 92234 |
47 | 15 | 17.75 | 0 | null | null | 43 | Fresno | 5,096 | Month-to-Month | United States | 7233-DRTRF | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 36.749403, -119.787574 | 36.749403 | -119.787574 | 1 | 102.4 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 13,858 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 63 | 6,444.05 | 0 | 1,118.25 | 0 | 7,562.3 | 0 | 1 | 93701 |
46 | 16 | 0 | 1 | Other | Don't know | 90 | Lake Elsinore | 5,131 | Month-to-Month | United States | 8718-PTMEZ | Churned | 0 | 0 | Female | 1 | Cable | 33.655421, -117.391751 | 33.655421 | -117.391751 | 0 | 31.05 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 0 | 38,519 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 13 | 347.25 | 0 | 0 | 0 | 347.25 | 0 | 1 | 92530 |
48 | 5 | 39.74 | 0 | null | null | 34 | Milford | 4,848 | Two Year | United States | 2272-WUSPA | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 40.181279, -120.392967 | 40.181279 | -120.392967 | 1 | 110.75 | 1 | 0 | 1 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 481 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 72 | 7,751.7 | 0 | 2,861.28 | 0 | 10,612.98 | 0 | 1 | 96121 |
46 | 20 | 34.38 | 1 | Price | Long distance charges | 72 | Weaverville | 3,091 | Month-to-Month | United States | 4183-WCSEP | Churned | 0 | 0 | Male | 1 | Fiber Optic | 40.759401, -122.939337 | 40.759401 | -122.939337 | 0 | 78.45 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 3,749 | 1 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 31 | 2,435.15 | 40 | 1,065.78 | 0 | 3,540.93 | 0 | 0 | 96093 |
35 | 6 | 36.62 | 0 | null | null | 72 | Oakley | 4,915 | One Year | United States | 4837-QUSFT | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.999406, -121.686241 | 37.999406 | -121.686241 | 1 | 100.15 | 1 | 0 | 8 | Offer B | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 27,607 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 65 | 6,643.5 | 0 | 2,380.3 | 0 | 9,023.8 | 0 | 1 | 94561 |
44 | 20 | 0 | 1 | Attitude | Attitude of service provider | 66 | San Juan Bautista | 5,605 | Month-to-Month | United States | 2495-INZWQ | Churned | 0 | 0 | Male | 1 | Cable | 36.810568, -121.503022 | 36.810568 | -121.503022 | 0 | 44.55 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 3,402 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 4 | 174.3 | 10 | 0 | 0 | 184.3 | 0 | 0 | 95045 |
73 | 15 | 24.85 | 0 | null | null | 76 | Olancha | 5,811 | Two Year | United States | 2688-BHGOG | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 36.296851, -117.865469 | 36.296851 | -117.865469 | 0 | 79.55 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 318 | 0 | Q3 | 0 | 5 | 1 | California | 1 | 0 | 0 | 9 | 718.55 | 10 | 223.65 | 0 | 952.2 | 0 | 0 | 93549 |
22 | 71 | 34.31 | 0 | null | null | 50 | North Hills | 5,657 | Two Year | United States | 9359-JANWS | Stayed | 0 | 1 | Female | 1 | DSL | 34.238802, -118.482296 | 34.238802 | -118.482296 | 1 | 58.9 | 0 | 0 | 5 | null | 0 | 1 | 0 | 1 | Credit Card | 1 | 57,017 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 65 | 3,857.1 | 0 | 2,230.15 | 0 | 6,087.25 | 1 | 1 | 91343 |
57 | 10 | 33.75 | 0 | null | null | 75 | Oakland | 4,840 | Month-to-Month | United States | 7394-LWLYN | Joined | 0 | 0 | Female | 1 | Fiber Optic | 37.808731, -122.238708 | 37.808731 | -122.238708 | 0 | 70.15 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 29,964 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 2 | 123.8 | 0 | 67.5 | 0 | 191.3 | 0 | 1 | 94610 |
45 | 18 | 23.18 | 0 | null | null | 47 | Hemet | 5,172 | Two Year | United States | 1221-GHZEP | Stayed | 0 | 0 | Female | 1 | DSL | 33.644585, -116.871544 | 33.644585 | -116.871544 | 0 | 65.1 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 39,264 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 62 | 3,846.75 | 0 | 1,437.16 | 0 | 5,283.91 | 0 | 1 | 92544 |
30 | 73 | 24.23 | 1 | Other | Don't know | 91 | San Diego | 4,870 | One Year | United States | 2722-VOJQL | Churned | 0 | 0 | Male | 1 | Fiber Optic | 32.886925, -117.152162 | 32.886925 | -117.152162 | 0 | 105.65 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 74,232 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 64 | 6,903.1 | 0 | 1,550.72 | 0 | 8,453.82 | 0 | 1 | 92126 |
24 | 0 | 12.17 | 0 | null | null | 20 | Loleta | 4,439 | One Year | United States | 7435-ZNUYY | Stayed | 0 | 0 | Male | 0 | null | 40.665952, -124.240051 | 40.665952 | -124.240051 | 0 | 20.6 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 1,447 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 6 | 116.6 | 0 | 73.02 | 0 | 189.62 | 1 | 0 | 95551 |
56 | 57 | 4.45 | 0 | null | null | 27 | Davis | 5,476 | Two Year | United States | 5696-JVVQY | Stayed | 1 | 1 | Female | 1 | DSL | 38.508735, -121.678813 | 38.508735 | -121.678813 | 1 | 70.1 | 0 | 3 | 1 | Offer B | 1 | 1 | 1 | 1 | Credit Card | 1 | 67,411 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 48 | 3,238.4 | 30 | 213.6 | 0 | 3,482 | 0 | 0 | 95616 |
40 | 28 | 4.67 | 1 | Competitor | Competitor had better devices | 73 | Victorville | 5,671 | Month-to-Month | United States | 6227-HWPWX | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.486835, -117.362274 | 34.486835 | -117.362274 | 0 | 69 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 63,235 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 15 | 994.8 | 0 | 70.05 | 0 | 1,064.85 | 0 | 1 | 92392 |
64 | 17 | 39.88 | 0 | null | null | 62 | Los Angeles | 5,128 | Two Year | United States | 2954-PIBKO | Stayed | 0 | 1 | Female | 1 | Cable | 34.001617, -118.222274 | 34.001617 | -118.222274 | 1 | 64.15 | 1 | 0 | 7 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 3,642 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 69 | 4,254.1 | 40 | 2,751.72 | 0 | 7,045.82 | 0 | 0 | 90058 |
32 | 30 | 15.12 | 0 | null | null | 33 | Capistrano Beach | 4,753 | Two Year | United States | 5003-XZWWO | Stayed | 0 | 1 | Male | 1 | DSL | 33.458754, -117.665104 | 33.458754 | -117.665104 | 1 | 84.2 | 1 | 0 | 4 | null | 1 | 0 | 0 | 1 | Credit Card | 1 | 7,465 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 71 | 5,956.85 | 0 | 1,073.52 | 0 | 7,030.37 | 0 | 1 | 92624 |
47 | 2 | 0 | 1 | Price | Price too high | 70 | Eagleville | 3,351 | Month-to-Month | United States | 5378-IKEEG | Churned | 0 | 0 | Female | 1 | Cable | 41.280341, -120.150381 | 41.280341 | -120.150381 | 0 | 35.75 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 132 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 1 | 35.75 | 0 | 0 | 0 | 35.75 | 0 | 1 | 96110 |
33 | 10 | 25.4 | 0 | null | null | 46 | Los Banos | 2,156 | Month-to-Month | United States | 9633-XQABV | Joined | 0 | 0 | Female | 1 | Fiber Optic | 36.995162, -120.955099 | 36.995162 | -120.955099 | 0 | 70.25 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 29,124 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 3 | 229.7 | 0 | 76.2 | 0 | 305.9 | 0 | 1 | 93635 |
39 | 53 | 26.24 | 0 | null | null | 45 | Gazelle | 2,545 | One Year | United States | 5825-XJOCM | Stayed | 1 | 1 | Male | 1 | Cable | 41.411315, -122.697236 | 41.411315 | -122.697236 | 0 | 64.4 | 1 | 3 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 392 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 48 | 3,035.35 | 0 | 1,259.52 | 0 | 4,294.87 | 0 | 1 | 96034 |
72 | 28 | 3.57 | 0 | null | null | 20 | Valley Village | 4,722 | One Year | United States | 0786-IVLAW | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.165783, -118.399795 | 34.165783 | -118.399795 | 0 | 108.1 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 27,453 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 66 | 7,238.6 | 0 | 235.62 | 0 | 7,474.22 | 0 | 1 | 91607 |
29 | 0 | 35.44 | 0 | null | null | 40 | San Miguel | 2,429 | Month-to-Month | United States | 4054-CUMIA | Stayed | 1 | 0 | Female | 0 | null | 35.886767, -120.608661 | 35.886767 | -120.608661 | 1 | 20.25 | 0 | 1 | 10 | Offer D | 0 | 0 | 1 | 1 | Credit Card | 1 | 2,666 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 18 | 401.95 | 0 | 637.92 | 0 | 1,039.87 | 1 | 0 | 93451 |
33 | 24 | 30.06 | 0 | null | null | 60 | Montclair | 6,354 | Two Year | United States | 6732-VAILE | Stayed | 0 | 1 | Male | 1 | Cable | 34.072121, -117.698319 | 34.072121 | -117.698319 | 1 | 85.95 | 1 | 0 | 10 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 34,447 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 70 | 5,931.75 | 0 | 2,104.2 | 0 | 8,035.95 | 0 | 1 | 91763 |
44 | 28 | 46.9 | 0 | null | null | 51 | Challenge | 5,122 | One Year | United States | 0254-WWRKD | Stayed | 1 | 0 | Female | 1 | Cable | 39.461768, -121.195825 | 39.461768 | -121.195825 | 1 | 50.55 | 0 | 3 | 1 | Offer A | 1 | 0 | 0 | 1 | Credit Card | 1 | 262 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 67 | 3,431.75 | 0 | 3,142.3 | 0 | 6,574.05 | 0 | 1 | 95925 |
32 | 7 | 5.67 | 1 | Other | Don't know | 78 | Santa Clarita | 4,512 | Month-to-Month | United States | 2446-PLQVO | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.502432, -118.41459 | 34.502432 | -118.41459 | 0 | 70.3 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 40,077 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 70.3 | 0 | 5.67 | 0 | 75.97 | 0 | 1 | 91350 |
34 | 18 | 5.63 | 1 | Competitor | Competitor made better offer | 87 | San Jose | 2,895 | Month-to-Month | United States | 7295-JOMMD | Churned | 0 | 1 | Female | 1 | Fiber Optic | 37.28682, -121.723877 | 37.28682 | -121.723877 | 0 | 98.1 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 15,798 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 4 | 396.3 | 0 | 22.52 | 0 | 418.82 | 0 | 1 | 95135 |
27 | 41 | 30.92 | 0 | null | null | 22 | Burbank | 4,545 | Month-to-Month | United States | 8217-QYOHV | Stayed | 0 | 0 | Male | 1 | Cable | 34.174215, -118.345928 | 34.174215 | -118.345928 | 0 | 55.75 | 0 | 0 | 0 | Offer E | 0 | 1 | 1 | 0 | Credit Card | 1 | 29,245 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 1 | 0 | 5 | 266.95 | 0 | 154.6 | 0 | 421.55 | 1 | 1 | 91505 |
26 | 59 | 39.67 | 0 | null | null | 43 | Blythe | 3,291 | Month-to-Month | United States | 2523-EWWZL | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 33.674583, -114.71612 | 33.674583 | -114.71612 | 1 | 76.1 | 0 | 0 | 0 | Offer C | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 24,659 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 27 | 2,093.4 | 0 | 1,071.09 | 30.14 | 3,134.35 | 1 | 1 | 92225 |
52 | 17 | 45.2 | 1 | Dissatisfaction | Network reliability | 83 | Santa Barbara | 2,793 | Two Year | United States | 7253-UVNDW | Churned | 0 | 1 | Female | 1 | DSL | 34.457541, -119.631072 | 34.457541 | -119.631072 | 0 | 54.35 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 12,741 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 46 | 2,460.15 | 0 | 2,079.2 | 0 | 4,539.35 | 0 | 1 | 93108 |
32 | 26 | 39.3 | 0 | null | null | 57 | Chico | 4,483 | Month-to-Month | United States | 8695-WDYEA | Joined | 0 | 0 | Male | 1 | DSL | 39.681488, -121.83721 | 39.681488 | -121.83721 | 0 | 51.25 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Credit Card | 1 | 32,848 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 51.25 | 0 | 39.3 | 0 | 90.55 | 0 | 1 | 95928 |
78 | 9 | 17.13 | 0 | null | null | 36 | Brea | 5,171 | Two Year | United States | 3420-ZDBMA | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.930199, -117.862898 | 33.930199 | -117.862898 | 0 | 71.45 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 34,055 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 5 | 371.6 | 0 | 85.65 | 0 | 457.25 | 0 | 1 | 92821 |
60 | 23 | 12.19 | 1 | Dissatisfaction | Limited range of services | 95 | Maxwell | 4,739 | Month-to-Month | United States | 7270-BDIOA | Churned | 0 | 0 | Female | 1 | Fiber Optic | 39.281194, -122.226568 | 39.281194 | -122.226568 | 0 | 90 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,146 | 1 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 1 | 22 | 1,993.8 | 0 | 268.18 | 0 | 2,261.98 | 0 | 1 | 95955 |