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|---|---|---|---|---|---|---|
I'd prefer a Mastercard. | 73 | visa_or_mastercard | 9,500 | 9,500 | 895 | 6,761 |
There is a payment in the app that I did not approve | 16 | card_payment_not_recognised | 9,501 | 9,501 | 6,860 | 9,809 |
I would like to know if I can top up with Google Pay. | 2 | apple_pay_or_google_pay | 9,502 | 9,502 | 9,682 | 3,473 |
Is it possible to get a new card in China? | 9 | card_about_to_expire | 9,503 | 9,503 | 3,110 | 2,201 |
What information do I need to gather in order to activate my card? | 0 | activate_my_card | 9,504 | 9,504 | 5,132 | 1,484 |
Can I use my bank account to send me more money? | 65 | transfer_into_account | 9,505 | 9,505 | 3,835 | 2,207 |
why is there a fee for a payment on my card? | 15 | card_payment_fee_charged | 9,506 | 9,506 | 7,457 | 1,949 |
Can I use my account before the identity verification is complete? | 74 | why_verify_identity | 9,507 | 9,507 | 6,071 | 4,153 |
I need my card topped up, | 62 | topping_up_by_card | 9,508 | 9,508 | 4,627 | 2,338 |
I deposited a cheque but the cash hasn't arrived yet | 6 | balance_not_updated_after_cheque_or_cash_deposit | 9,509 | 9,509 | 3,235 | 6,330 |
The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined. | 63 | transaction_charged_twice | 9,510 | 9,510 | 6,851 | 4,981 |
My phone was stolen, what should I do? | 42 | lost_or_stolen_phone | 9,511 | 9,511 | 680 | 3,801 |
The exchange rate is incorrect on an item I recently purchased in a foreign country. | 17 | card_payment_wrong_exchange_rate | 9,512 | 9,512 | 3,395 | 6,094 |
I can't remember my passcode. | 44 | passcode_forgotten | 9,513 | 9,513 | 8,164 | 8,457 |
I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand. | 35 | failed_transfer | 9,514 | 9,514 | 169 | 326 |
I have an unfamiliar direct debit in my statement. | 28 | direct_debit_payment_not_recognised | 9,515 | 9,515 | 3,614 | 5,317 |
I withdrew cash and I think the exchange rate is wrong. | 76 | wrong_exchange_rate_for_cash_withdrawal | 9,516 | 9,516 | 5,623 | 1,580 |
Why would a transfer to a beneficiary not go through? | 7 | beneficiary_not_allowed | 9,517 | 9,517 | 6,157 | 498 |
My statement is showing I was Charged a dollar and I am not sure why. | 34 | extra_charge_on_statement | 9,518 | 9,518 | 6,722 | 2,782 |
Verify top-up card help? | 71 | verify_top_up | 9,519 | 9,519 | 3,671 | 959 |
What is necessary for the identity verification? | 69 | verify_my_identity | 9,520 | 9,520 | 4,685 | 8,985 |
I think something went wrong, I didn't get the right amount. | 75 | wrong_amount_of_cash_received | 9,521 | 9,521 | 83 | 4,381 |
I only made one transaction at this place, but it's appearing multiple times. | 63 | transaction_charged_twice | 9,522 | 9,522 | 4,303 | 8,820 |
are SWIFT transfers an option? | 56 | top_up_by_bank_transfer_charge | 9,523 | 9,523 | 1,042 | 2,961 |
How long does a top-up take to go through? | 47 | pending_top_up | 9,524 | 9,524 | 404 | 2,163 |
How do I cancel a recent transfer? | 8 | cancel_transfer | 9,525 | 9,525 | 4,040 | 4,965 |
I deposited a cheque and its been days and I still haven't received the cash!! | 6 | balance_not_updated_after_cheque_or_cash_deposit | 9,526 | 9,526 | 6,750 | 9,782 |
Can you tell me what I need to do to have my pin changed? | 21 | change_pin | 9,527 | 9,527 | 887 | 5,749 |
Why couldn't I make a withdrawal from the ATM? | 26 | declined_cash_withdrawal | 9,528 | 9,528 | 4,166 | 5,157 |
my virtual card has not came yet! | 40 | getting_virtual_card | 9,529 | 9,529 | 8,990 | 9,170 |
Could you please tell me why my purchases from this morning say payment is pending? | 45 | pending_card_payment | 9,530 | 9,530 | 4,773 | 6,001 |
I returned an item but don't see it on my account? | 51 | Refund_not_showing_up | 9,531 | 9,531 | 1,374 | 662 |
Why is there a direct debit set up in my name? | 28 | direct_debit_payment_not_recognised | 9,532 | 9,532 | 8,878 | 3,273 |
Is there a way to recover my password? | 44 | passcode_forgotten | 9,533 | 9,533 | 3,923 | 3,537 |
In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved? | 63 | transaction_charged_twice | 9,534 | 9,534 | 7,722 | 7,222 |
Am I able to stop a transfer? | 8 | cancel_transfer | 9,535 | 9,535 | 8,152 | 7,399 |
how do i get top up with cash deposit | 58 | top_up_by_cash_or_cheque | 9,536 | 9,536 | 8,102 | 8,190 |
Is there a way to see where my money originally came from? | 70 | verify_source_of_funds | 9,537 | 9,537 | 8,658 | 5,828 |
think someone is using my card with permission | 22 | compromised_card | 9,538 | 9,538 | 9,638 | 53 |
I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy? | 76 | wrong_exchange_rate_for_cash_withdrawal | 9,539 | 9,539 | 3,935 | 6,028 |
Why can't I complete the transfer? | 35 | failed_transfer | 9,540 | 9,540 | 1,152 | 7,568 |
I tried to get cash but it was declined! | 26 | declined_cash_withdrawal | 9,541 | 9,541 | 4,621 | 3,881 |
Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue! | 16 | card_payment_not_recognised | 9,542 | 9,542 | 3,697 | 1,243 |
Why can't I see my top up? | 62 | topping_up_by_card | 9,543 | 9,543 | 2,003 | 4,926 |
When I tried to access my cash, I wasn't allowed! | 26 | declined_cash_withdrawal | 9,544 | 9,544 | 2,560 | 7,701 |
I would like to have a physical card to carry around and use. How can I get one? | 43 | order_physical_card | 9,545 | 9,545 | 4,787 | 1,112 |
What is the exchange rate for EUR? | 32 | exchange_rate | 9,546 | 9,546 | 2,318 | 8,879 |
I don't recognize a purchase that was made with my card. | 16 | card_payment_not_recognised | 9,547 | 9,547 | 8,094 | 873 |
I want to open an account for my children | 1 | age_limit | 9,548 | 9,548 | 3,289 | 8,207 |
I made a mistake and performed a transaction on the wrong account! | 8 | cancel_transfer | 9,549 | 9,549 | 8,364 | 1,043 |
i dont recognise some of these transactions, i think someone has my card details | 22 | compromised_card | 9,550 | 9,550 | 9,102 | 4,060 |
help my money isnt showing up | 5 | balance_not_updated_after_bank_transfer | 9,551 | 9,551 | 171 | 2,869 |
Is there something wrong with my ATM Card? Tried using it earlier and it did not work. | 26 | declined_cash_withdrawal | 9,552 | 9,552 | 3,540 | 630 |
Tell me how to replace my expired card. | 9 | card_about_to_expire | 9,553 | 9,553 | 990 | 6,464 |
Can I get a new pin number at any ATM using my card? | 21 | change_pin | 9,554 | 9,554 | 5,308 | 510 |
I made a payment with my card that was cancelled? | 53 | reverted_card_payment? | 9,555 | 9,555 | 5,973 | 444 |
I need a single use card for shopping online | 37 | get_disposable_virtual_card | 9,556 | 9,556 | 9,222 | 6,574 |
what steps do i do to get a real card | 43 | order_physical_card | 9,557 | 9,557 | 2,465 | 782 |
Is there a way to see my money's source? | 70 | verify_source_of_funds | 9,558 | 9,558 | 541 | 3,430 |
cash and check deposit has not gone thru | 6 | balance_not_updated_after_cheque_or_cash_deposit | 9,559 | 9,559 | 8,410 | 2,861 |
There is a strange card payment I don't recognise. | 16 | card_payment_not_recognised | 9,560 | 9,560 | 6,860 | 1,724 |
What flat currencies do you use for holding and exchanges. | 36 | fiat_currency_support | 9,561 | 9,561 | 5,114 | 155 |
My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on? | 61 | top_up_reverted | 9,562 | 9,562 | 7,250 | 6,796 |
I want to reset my passcode, how can I do that? | 44 | passcode_forgotten | 9,563 | 9,563 | 1,157 | 7,959 |
I want to transfer money into my account | 65 | transfer_into_account | 9,564 | 9,564 | 8,224 | 929 |
Why do we need to verify a top-up card? | 71 | verify_top_up | 9,565 | 9,565 | 2,691 | 5,043 |
I was under the impression that you offer crypto top up; however, it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is? | 61 | top_up_reverted | 9,566 | 9,566 | 2,012 | 7,647 |
where did my funds come from? | 70 | verify_source_of_funds | 9,567 | 9,567 | 804 | 9,811 |
Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please? | 5 | balance_not_updated_after_bank_transfer | 9,568 | 9,568 | 6,267 | 9,643 |
How do I input a new address? | 30 | edit_personal_details | 9,569 | 9,569 | 7,156 | 4,962 |
if im not using my account should i close it or just let it sit | 55 | terminate_account | 9,570 | 9,570 | 4,722 | 4,953 |
Transaction refund missing from my statement. | 51 | Refund_not_showing_up | 9,571 | 9,571 | 4,904 | 3,819 |
Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive. | 5 | balance_not_updated_after_bank_transfer | 9,572 | 9,572 | 5,077 | 1,507 |
Why is the exchange rate wrong for my cash withdrawal? | 76 | wrong_exchange_rate_for_cash_withdrawal | 9,573 | 9,573 | 9,516 | 3,036 |
I got less cash because of the exchange rate. | 76 | wrong_exchange_rate_for_cash_withdrawal | 9,574 | 9,574 | 8,979 | 8,189 |
Can you tell me why I haven't received my new card? | 11 | card_arrival | 9,575 | 9,575 | 2,184 | 10,001 |
Is my new card activated? | 0 | activate_my_card | 9,576 | 9,576 | 4,041 | 9,513 |
Not living in same place, need to change details | 30 | edit_personal_details | 9,577 | 9,577 | 1,785 | 6,786 |
I just tried to top-up and now I'm getting an additional verification message, why? | 71 | verify_top_up | 9,578 | 9,578 | 5,296 | 3,844 |
Can I order a disposable virtual card? | 37 | get_disposable_virtual_card | 9,579 | 9,579 | 9,796 | 5,335 |
My wallet isn't showing my top-up, did I do something wrong? | 62 | topping_up_by_card | 9,580 | 9,580 | 1,251 | 6,435 |
Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments. | 15 | card_payment_fee_charged | 9,581 | 9,581 | 9,213 | 8,349 |
Can I activate my card? | 0 | activate_my_card | 9,582 | 9,582 | 1,160 | 5,421 |
How do I top up using my card? | 62 | topping_up_by_card | 9,583 | 9,583 | 1,370 | 3,403 |
My funds are low, can I auto top up? | 4 | automatic_top_up | 9,584 | 9,584 | 413 | 5,091 |
I've been trying to transfer funds to top-up my card, but the transaction is not going through. Is there something I'm doing wrong? | 59 | top_up_failed | 9,585 | 9,585 | 1,512 | 4,996 |
How long until the transfer is reflected on my account balance? | 67 | transfer_timing | 9,586 | 9,586 | 5,277 | 2,011 |
Do you have EUR currency available for me? | 36 | fiat_currency_support | 9,587 | 9,587 | 4,499 | 2,129 |
When will my top up be applied? | 47 | pending_top_up | 9,588 | 9,588 | 7,257 | 3,916 |
Explain why my top up has been reverted please. | 61 | top_up_reverted | 9,589 | 9,589 | 5,613 | 6,585 |
I received a transfer in GBP how do I change it to a different currency? | 50 | receiving_money | 9,590 | 9,590 | 3,730 | 6,577 |
I am still waiting for my card. | 11 | card_arrival | 9,591 | 9,591 | 9,864 | 2,997 |
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives | 59 | top_up_failed | 9,592 | 9,592 | 3,077 | 4,276 |
Can you tell me how long it takes for a new card to come? | 12 | card_delivery_estimate | 9,593 | 9,593 | 2,406 | 5,025 |
My card was working but now it doesn't. | 14 | card_not_working | 9,594 | 9,594 | 2,508 | 9,619 |
Can I receive my salary with this in another currency? | 50 | receiving_money | 9,595 | 9,595 | 8,138 | 4,850 |
I see an unfamiliar Direct Debit payment. | 28 | direct_debit_payment_not_recognised | 9,596 | 9,596 | 1,013 | 3,904 |
Why couldn't I get cash from an ATM? | 26 | declined_cash_withdrawal | 9,597 | 9,597 | 9,541 | 5,384 |
Can you help me with proving my identity? | 68 | unable_to_verify_identity | 9,598 | 9,598 | 1,384 | 3,751 |
My card was supposed to arrive, but hasn't? | 11 | card_arrival | 9,599 | 9,599 | 3,629 | 6,497 |