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I was needing you to see if the exchange rate is correct from when i got cash | 76 | wrong_exchange_rate_for_cash_withdrawal | 9,600 | 9,600 | 6,947 | 3,245 |
What's my limit for topping up? | 60 | top_up_limits | 9,601 | 9,601 | 8,543 | 3,456 |
Am I going to see a charge for a SEPA transfer? | 56 | top_up_by_bank_transfer_charge | 9,602 | 9,602 | 5,900 | 6,688 |
Is there a fee for transferring money | 64 | transfer_fee_charged | 9,603 | 9,603 | 7,134 | 4,371 |
I've been to several different countries, can I exchange the cash with a discount for a large transaction? | 31 | exchange_charge | 9,604 | 9,604 | 2,275 | 798 |
Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it? | 66 | transfer_not_received_by_recipient | 9,605 | 9,605 | 5,553 | 5,734 |
Needed gas, been delayed for half an hour.Please fix it! | 47 | pending_top_up | 9,606 | 9,606 | 7,232 | 7,253 |
My card was declined | 25 | declined_card_payment | 9,607 | 9,607 | 9,629 | 6,114 |
Can you please explain why my beneficiary is not allowed? | 7 | beneficiary_not_allowed | 9,608 | 9,608 | 1,686 | 9,972 |
My card payment says pending and it hasn't changed | 45 | pending_card_payment | 9,609 | 9,609 | 4,610 | 481 |
Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer. | 35 | failed_transfer | 9,610 | 9,610 | 3,403 | 4,009 |
I cannot get my disposable virtual card to work | 72 | virtual_card_not_working | 9,611 | 9,611 | 7,085 | 3,664 |
Can I transfer my salary onto here? | 50 | receiving_money | 9,612 | 9,612 | 4,917 | 5,700 |
There is an extra small charge on my card! What do I do? | 34 | extra_charge_on_statement | 9,613 | 9,613 | 5,533 | 2,652 |
can i use my app to get a virtual card | 40 | getting_virtual_card | 9,614 | 9,614 | 1,256 | 9,956 |
i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer. | 66 | transfer_not_received_by_recipient | 9,615 | 9,615 | 7,460 | 7,486 |
How can I transfer money into my account? | 65 | transfer_into_account | 9,616 | 9,616 | 8,371 | 7,767 |
How do I know where my funds come from? | 70 | verify_source_of_funds | 9,617 | 9,617 | 3,452 | 8,443 |
The exchange rate that was applied for an international purchase was wrong. | 17 | card_payment_wrong_exchange_rate | 9,618 | 9,618 | 7,554 | 979 |
Are there virtual disposable cards? | 37 | get_disposable_virtual_card | 9,619 | 9,619 | 6,320 | 9,545 |
How do I transfer money into my account? | 65 | transfer_into_account | 9,620 | 9,620 | 3,729 | 9,849 |
I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it! | 5 | balance_not_updated_after_bank_transfer | 9,621 | 9,621 | 1,237 | 936 |
What do I have to do to prove my identity? | 68 | unable_to_verify_identity | 9,622 | 9,622 | 1,936 | 5,244 |
Can you explain to me why a cash withdrawal shows up as pending? | 46 | pending_cash_withdrawal | 9,623 | 9,623 | 4,055 | 6,588 |
How can I change my old pin to a new one? | 21 | change_pin | 9,624 | 9,624 | 7,735 | 4,945 |
Are there any places that I can't use the disposable cards at? | 29 | disposable_card_limits | 9,625 | 9,625 | 511 | 4,606 |
I don't think that my top-up worked. | 59 | top_up_failed | 9,626 | 9,626 | 9,127 | 714 |
the exchange rate on my payment was wrong | 17 | card_payment_wrong_exchange_rate | 9,627 | 9,627 | 1,914 | 3,425 |
My transfer was declined, why is that? | 27 | declined_transfer | 9,628 | 9,628 | 7,767 | 1,326 |
My card payment failed. | 25 | declined_card_payment | 9,629 | 9,629 | 1,873 | 9,626 |
What exchange rate will I receive? | 32 | exchange_rate | 9,630 | 9,630 | 4,709 | 6,382 |
Why am I not able to withdraw cash from this ATM? | 26 | declined_cash_withdrawal | 9,631 | 9,631 | 982 | 7,885 |
Is it possible to get a Visa and Mastercard from you? | 73 | visa_or_mastercard | 9,632 | 9,632 | 3,934 | 6,589 |
Should I be seeing a fee applied for my money transfer? | 64 | transfer_fee_charged | 9,633 | 9,633 | 1,217 | 6,100 |
How do you determine your exchange rates? | 32 | exchange_rate | 9,634 | 9,634 | 1,213 | 8,653 |
I don't know my PIN, how can I find that out? | 38 | get_physical_card | 9,635 | 9,635 | 6,979 | 1,258 |
My transfer didn't complete. Why can't I access funds? | 35 | failed_transfer | 9,636 | 9,636 | 8,741 | 4,391 |
unhappy with service need to delete account | 55 | terminate_account | 9,637 | 9,637 | 910 | 338 |
I can't be sure, but I think that someone may be using my card. | 22 | compromised_card | 9,638 | 9,638 | 766 | 907 |
Can I make transfers before my identity verification? | 74 | why_verify_identity | 9,639 | 9,639 | 5,134 | 8,206 |
Can I have a supplementary card? | 39 | getting_spare_card | 9,640 | 9,640 | 4,360 | 6,415 |
My virtual card isn't working. | 72 | virtual_card_not_working | 9,641 | 9,641 | 5,902 | 1,567 |
There is a withdrawal on my account that I don't remember initiating. | 20 | cash_withdrawal_not_recognised | 9,642 | 9,642 | 4,655 | 824 |
When can I expect my new card to get here? | 12 | card_delivery_estimate | 9,643 | 9,643 | 1,130 | 8,229 |
Why does my account show as pending a cash withdrawal from the ATM that I have already made? | 46 | pending_cash_withdrawal | 9,644 | 9,644 | 7,662 | 4,369 |
My card got blocked, how do I reset? | 49 | pin_blocked | 9,645 | 9,645 | 6,977 | 1,114 |
Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that. | 75 | wrong_amount_of_cash_received | 9,646 | 9,646 | 5,056 | 3,828 |
What areas are cards delivered to? | 43 | order_physical_card | 9,647 | 9,647 | 562 | 9,671 |
Is verifying my identify important? | 74 | why_verify_identity | 9,648 | 9,648 | 6,111 | 8,610 |
Do the disposable cards have restrictions? | 29 | disposable_card_limits | 9,649 | 9,649 | 3,399 | 9,444 |
lost card found, want to put it back in app | 13 | card_linking | 9,650 | 9,650 | 8,532 | 7,843 |
Do you have charges now when you pay with a card? | 15 | card_payment_fee_charged | 9,651 | 9,651 | 7,534 | 6,970 |
What should I expect to be charged on a SEPA transfer? | 56 | top_up_by_bank_transfer_charge | 9,652 | 9,652 | 181 | 8,853 |
What do I do to unblock my PIN? | 49 | pin_blocked | 9,653 | 9,653 | 1,421 | 964 |
I was so embarrassed. Why didn't my payment clear? | 25 | declined_card_payment | 9,654 | 9,654 | 7,399 | 5,422 |
How do I turn on my new card? | 0 | activate_my_card | 9,655 | 9,655 | 9,838 | 5,931 |
To deliver to the US, how long will it take? | 12 | card_delivery_estimate | 9,656 | 9,656 | 3,515 | 4,129 |
i entered my pin in wrong and got it frozen. how many tries do i have | 26 | declined_cash_withdrawal | 9,657 | 9,657 | 3,917 | 4,268 |
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do? | 11 | card_arrival | 9,658 | 9,658 | 2,920 | 2,374 |
Are the funds I requested from a merchant a few days ago in my account? I do not see them. | 51 | Refund_not_showing_up | 9,659 | 9,659 | 247 | 5,024 |
I have a payment that has not gone through yet | 45 | pending_card_payment | 9,660 | 9,660 | 7,463 | 5,091 |
Help me with a PIN change. | 21 | change_pin | 9,661 | 9,661 | 6,500 | 4,758 |
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already. | 66 | transfer_not_received_by_recipient | 9,662 | 9,662 | 8,161 | 6,265 |
I attempted to top up using my card, but now the money just disappeared? | 62 | topping_up_by_card | 9,663 | 9,663 | 2,805 | 5,276 |
I recently made a transfer but I need to cancel it as soon as possible. Please let me know when this happens. | 8 | cancel_transfer | 9,664 | 9,664 | 9,982 | 5,977 |
How do I change my pin while traveling? | 21 | change_pin | 9,665 | 9,665 | 7,306 | 7,789 |
How can I trade currencies with this app? | 33 | exchange_via_app | 9,666 | 9,666 | 9,073 | 7,677 |
I think I was charged twice, please help! | 63 | transaction_charged_twice | 9,667 | 9,667 | 1,400 | 534 |
Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem? | 26 | declined_cash_withdrawal | 9,668 | 9,668 | 8,692 | 2,429 |
I'm still waiting on a payment | 45 | pending_card_payment | 9,669 | 9,669 | 5,325 | 4,314 |
Do you have a return policy? | 52 | request_refund | 9,670 | 9,670 | 5,188 | 5,564 |
How fast are transfers from Europe? | 67 | transfer_timing | 9,671 | 9,671 | 4,572 | 4,040 |
I was made to pay an additional pound! | 34 | extra_charge_on_statement | 9,672 | 9,672 | 7,168 | 8,406 |
I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap. | 17 | card_payment_wrong_exchange_rate | 9,673 | 9,673 | 9,735 | 6,536 |
My card couldn't complete a transfer, why? | 35 | failed_transfer | 9,674 | 9,674 | 7,951 | 2,463 |
It looks like a payment I've made hasn't made it through yet. | 45 | pending_card_payment | 9,675 | 9,675 | 2,479 | 9,867 |
How do I get a virtual card on my device? | 40 | getting_virtual_card | 9,676 | 9,676 | 7,969 | 3,746 |
Why hasn't my friend's transaction arrive yet? | 66 | transfer_not_received_by_recipient | 9,677 | 9,677 | 951 | 3,313 |
What is a pending cash withdrawal? | 46 | pending_cash_withdrawal | 9,678 | 9,678 | 2,543 | 8,970 |
My transfer failed, why? | 35 | failed_transfer | 9,679 | 9,679 | 3,128 | 2,082 |
If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it. Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account. | 68 | unable_to_verify_identity | 9,680 | 9,680 | 6,231 | 7,506 |
Is my card ready for use or does it need activated and if so how? | 0 | activate_my_card | 9,681 | 9,681 | 4,798 | 941 |
In regards to top-ups, can I do them via Google Pay? | 2 | apple_pay_or_google_pay | 9,682 | 9,682 | 5,272 | 87 |
What is the reason why the transfer shows as pending? | 48 | pending_transfer | 9,683 | 9,683 | 6,322 | 669 |
Explain the extra fee on my card when paying. | 15 | card_payment_fee_charged | 9,684 | 9,684 | 8,117 | 9,166 |
Talk me through modifying my details. | 30 | edit_personal_details | 9,685 | 9,685 | 7,269 | 1,969 |
This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much. | 76 | wrong_exchange_rate_for_cash_withdrawal | 9,686 | 9,686 | 6,550 | 201 |
Please send my refund now. | 51 | Refund_not_showing_up | 9,687 | 9,687 | 1,706 | 7,544 |
Can I reset the passcode? | 44 | passcode_forgotten | 9,688 | 9,688 | 7,890 | 4,169 |
Can you help me process a refund? | 52 | request_refund | 9,689 | 9,689 | 6,148 | 7,772 |
There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me? | 16 | card_payment_not_recognised | 9,690 | 9,690 | 5,310 | 904 |
What is the verification process used for? | 71 | verify_top_up | 9,691 | 9,691 | 7,179 | 4,081 |
When will I recieve my new card? | 11 | card_arrival | 9,692 | 9,692 | 5,894 | 4,771 |
Why is this not letting me exchange crypto? I need help making this transaction go through. | 7 | beneficiary_not_allowed | 9,693 | 9,693 | 2,084 | 5,551 |
There is a payment in my app that I did not make. I have not used that card all day Please reimburse my money. | 28 | direct_debit_payment_not_recognised | 9,694 | 9,694 | 3,652 | 3,428 |
I tried transferring money to a beneficiary, however, I was unsuccessful. | 7 | beneficiary_not_allowed | 9,695 | 9,695 | 9,293 | 2,280 |
Why hasn't my account updated? | 6 | balance_not_updated_after_cheque_or_cash_deposit | 9,696 | 9,696 | 5,737 | 2,334 |
Do you accept credit cards from the US | 54 | supported_cards_and_currencies | 9,697 | 9,697 | 4,340 | 9,907 |
I think my top up is still pending? | 47 | pending_top_up | 9,698 | 9,698 | 3,035 | 4,201 |
I did not get the right amount of cash from the ATM. | 75 | wrong_amount_of_cash_received | 9,699 | 9,699 | 7,452 | 8,696 |