text
stringlengths 13
433
| label
int64 0
76
| label_text
stringlengths 9
48
| idx
int64 0
10k
| query_idx
int64 0
10k
| positive_idx
int64 0
10k
| negative_idx
int64 0
10k
|
|---|---|---|---|---|---|---|
I'm looking in the App and can't find my PIN, where should I look? | 38 | get_physical_card | 9,900 | 9,900 | 396 | 4,667 |
How many days does a regular transaction take to complete? I see a pending payment that hasn't changed in the last several days. | 45 | pending_card_payment | 9,901 | 9,901 | 7,715 | 7,848 |
Some cash I didn't get shows in my app | 20 | cash_withdrawal_not_recognised | 9,902 | 9,902 | 7,737 | 9,155 |
What is the source of the money in my account? | 70 | verify_source_of_funds | 9,903 | 9,903 | 8,810 | 726 |
Even though I made a cash deposit, I am not seeing it in my account. | 6 | balance_not_updated_after_cheque_or_cash_deposit | 9,904 | 9,904 | 4,538 | 9,792 |
Can I transfer money using the SWIFT service? | 56 | top_up_by_bank_transfer_charge | 9,905 | 9,905 | 9,224 | 5,196 |
How do I return something for a full refund? | 52 | request_refund | 9,906 | 9,906 | 4,424 | 5,002 |
Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet. | 52 | request_refund | 9,907 | 9,907 | 9,221 | 8,089 |
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined? | 63 | transaction_charged_twice | 9,908 | 9,908 | 7,596 | 8,521 |
My transfer failed, why did that happen? | 35 | failed_transfer | 9,909 | 9,909 | 4,750 | 239 |
When will I have access to my pin number? | 38 | get_physical_card | 9,910 | 9,910 | 7,154 | 2,871 |
I didn't receive the amount of cash I requested for the ATM. | 75 | wrong_amount_of_cash_received | 9,911 | 9,911 | 4,864 | 8,233 |
hello I have lost my phone and I'm worried someone's going to steal money from me | 42 | lost_or_stolen_phone | 9,912 | 9,912 | 7,628 | 9,303 |
I haven't received my PIN yet. Do I need to get it from you? | 38 | get_physical_card | 9,913 | 9,913 | 953 | 3,193 |
I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please? | 6 | balance_not_updated_after_cheque_or_cash_deposit | 9,914 | 9,914 | 8,566 | 6,913 |
Is there a tracking number for the card? | 11 | card_arrival | 9,915 | 9,915 | 8,499 | 250 |
do I need to verify my identity before I can use my card? | 74 | why_verify_identity | 9,916 | 9,916 | 9,507 | 4,483 |
Which countries does your service work in? | 24 | country_support | 9,917 | 9,917 | 4,959 | 9,258 |
What caused my top-up to be returned? | 61 | top_up_reverted | 9,918 | 9,918 | 5,717 | 1,910 |
I transferred money to my account but it is not showing. | 5 | balance_not_updated_after_bank_transfer | 9,919 | 9,919 | 9,099 | 6,464 |
Apple pay is not accepting my American Express card, can you assist me with this problem? | 2 | apple_pay_or_google_pay | 9,920 | 9,920 | 452 | 562 |
Why was I charged an extra fee when using an ATM? | 19 | cash_withdrawal_charge | 9,921 | 9,921 | 6,308 | 5,001 |
I need clarity on why my card is not working. | 14 | card_not_working | 9,922 | 9,922 | 9,594 | 4,959 |
Can you tell me why my pop-up is still pending? | 47 | pending_top_up | 9,923 | 9,923 | 5,915 | 7,866 |
Is there a money transfer fee? | 64 | transfer_fee_charged | 9,924 | 9,924 | 4,178 | 6,601 |
I found my card. How can I put it into my app? | 13 | card_linking | 9,925 | 9,925 | 5,884 | 7,650 |
Why can't I see my refund in my statement? | 51 | Refund_not_showing_up | 9,926 | 9,926 | 5,057 | 5,878 |
I am wanting to refill my card, is there a charge? | 57 | top_up_by_card_charge | 9,927 | 9,927 | 6,210 | 4,531 |
There's an unauthorized direct debit in my app. | 28 | direct_debit_payment_not_recognised | 9,928 | 9,928 | 7,555 | 7,062 |
Why is my cash request and the amount I received different? | 75 | wrong_amount_of_cash_received | 9,929 | 9,929 | 9,336 | 9,756 |
Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack? | 63 | transaction_charged_twice | 9,930 | 9,930 | 8,978 | 4,444 |
Would I be able to get a second card? | 39 | getting_spare_card | 9,931 | 9,931 | 1,968 | 7,384 |
I noticed a charge for a transfer. Why is this? Is it because I did an international transfer? | 64 | transfer_fee_charged | 9,932 | 9,932 | 4,724 | 9,546 |
I need my refund | 51 | Refund_not_showing_up | 9,933 | 9,933 | 7,324 | 9,847 |
Where do I go to unblock my PIN? | 49 | pin_blocked | 9,934 | 9,934 | 7,733 | 3,795 |
This debit is not my transcation. How do I get my money out back? | 28 | direct_debit_payment_not_recognised | 9,935 | 9,935 | 9,161 | 7,184 |
What does my daughter need to open an account? | 1 | age_limit | 9,936 | 9,936 | 3,036 | 417 |
How long does it take to get a refund on something I bought? | 52 | request_refund | 9,937 | 9,937 | 4,636 | 9,634 |
The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account?? | 26 | declined_cash_withdrawal | 9,938 | 9,938 | 6,289 | 6,782 |
Do you have any age limit? | 1 | age_limit | 9,939 | 9,939 | 4,102 | 9,852 |
I topped off my card is that something you will charge me for? | 57 | top_up_by_card_charge | 9,940 | 9,940 | 6,221 | 3,846 |
I want to shut down my account as soon as possible. | 55 | terminate_account | 9,941 | 9,941 | 7,870 | 9,146 |
When will the transaction post to my account? | 48 | pending_transfer | 9,942 | 9,942 | 6,217 | 3,284 |
The ATM machine would not give my card back | 18 | card_swallowed | 9,943 | 9,943 | 5,121 | 971 |
Why do I see an extra fee on my statement? | 34 | extra_charge_on_statement | 9,944 | 9,944 | 1,636 | 4,272 |
My credit card payment has been in pending status for a super long time. I don't get it. Why is it like this? When will it go through? | 45 | pending_card_payment | 9,945 | 9,945 | 6,449 | 6,760 |
Why do I have a transaction showing multiple times? | 63 | transaction_charged_twice | 9,946 | 9,946 | 5,165 | 1,881 |
I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand. | 76 | wrong_exchange_rate_for_cash_withdrawal | 9,947 | 9,947 | 3,752 | 1,529 |
Do I get any sort of discount on volume for a lot fo currency exchanges? | 31 | exchange_charge | 9,948 | 9,948 | 114 | 3,601 |
I need to cancel my card. There are a few charges from a couple days ago that I didn't make. Can I get credit for these charges? | 16 | card_payment_not_recognised | 9,949 | 9,949 | 7,840 | 3,635 |
What is the auto top-up limit? | 4 | automatic_top_up | 9,950 | 9,950 | 5,386 | 2,444 |
I made a cash deposit and the balance wasn't updated. | 6 | balance_not_updated_after_cheque_or_cash_deposit | 9,951 | 9,951 | 5,036 | 8,097 |
can I use my card before identity verification? | 74 | why_verify_identity | 9,952 | 9,952 | 9,507 | 3,227 |
can i use check to top up | 58 | top_up_by_cash_or_cheque | 9,953 | 9,953 | 3,164 | 6,635 |
how long does it take to get my card i am in a rush | 12 | card_delivery_estimate | 9,954 | 9,954 | 7,844 | 6,107 |
I have an unusual payment in my statement | 16 | card_payment_not_recognised | 9,955 | 9,955 | 3,722 | 5,736 |
Why wouldn't my contactless work for the metro? | 23 | contactless_not_working | 9,956 | 9,956 | 9,994 | 8,469 |
There's a cash withdrawal that didn't make that is showing up. | 20 | cash_withdrawal_not_recognised | 9,957 | 9,957 | 7,507 | 5,775 |
Was there a way for me to get tracking for that? | 11 | card_arrival | 9,958 | 9,958 | 4,897 | 7,996 |
I was told I would be getting a refund but I have yet to see it | 51 | Refund_not_showing_up | 9,959 | 9,959 | 7,393 | 2,650 |
Please help me get a Visa card. | 73 | visa_or_mastercard | 9,960 | 9,960 | 4,478 | 1,277 |
Rates were applied wrong while using foreign currency at an ATM. | 76 | wrong_exchange_rate_for_cash_withdrawal | 9,961 | 9,961 | 6,910 | 5,228 |
I made a payment but the app cancelled it. | 53 | reverted_card_payment? | 9,962 | 9,962 | 2,474 | 1,408 |
Will I be charged for topping up by transfer? | 56 | top_up_by_bank_transfer_charge | 9,963 | 9,963 | 2,190 | 8,879 |
Can you lookup my password? | 44 | passcode_forgotten | 9,964 | 9,964 | 9,533 | 1,015 |
I want to apply for a Visa card. | 73 | visa_or_mastercard | 9,965 | 9,965 | 7,359 | 7,369 |
Where can I have a new bank card sent to China? | 9 | card_about_to_expire | 9,966 | 9,966 | 3,110 | 7,928 |
The app won't identify me. | 68 | unable_to_verify_identity | 9,967 | 9,967 | 2,869 | 3,404 |
Can I top up any amount? | 60 | top_up_limits | 9,968 | 9,968 | 2,662 | 9,695 |
Give me my card, I need it now! | 12 | card_delivery_estimate | 9,969 | 9,969 | 797 | 1,649 |
I put the wrong pin too many times and now it is blocked. Can you help me unblock it? | 49 | pin_blocked | 9,970 | 9,970 | 5,616 | 6,740 |
I want to close my account now. | 55 | terminate_account | 9,971 | 9,971 | 1,389 | 6,621 |
How do I find the PIN? | 38 | get_physical_card | 9,972 | 9,972 | 6,252 | 7,174 |
How do I know if i need a disposable card? | 37 | get_disposable_virtual_card | 9,973 | 9,973 | 3,587 | 8,365 |
I am being charged the wrong amount on my card. | 17 | card_payment_wrong_exchange_rate | 9,974 | 9,974 | 9,075 | 3,553 |
Why have i been charged a fee for using my card? | 15 | card_payment_fee_charged | 9,975 | 9,975 | 9,213 | 5,497 |
can the delivery be specific to my needs? | 12 | card_delivery_estimate | 9,976 | 9,976 | 316 | 1,538 |
I'm worried that my card has been compromised because I see a payment that I didn't make. | 16 | card_payment_not_recognised | 9,977 | 9,977 | 9,560 | 3,408 |
Money that I have transferred hasn't arrived yet | 5 | balance_not_updated_after_bank_transfer | 9,978 | 9,978 | 8,286 | 1,369 |
Hello, I have noticed a problem on my recent withdrawal at the banks atm machine. I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal. Are these types of transactions free of charge? | 19 | cash_withdrawal_charge | 9,979 | 9,979 | 5,439 | 4,450 |
I want a card, but I'm not in the UK- can I get one still? | 24 | country_support | 9,980 | 9,980 | 9,299 | 902 |
I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through? | 66 | transfer_not_received_by_recipient | 9,981 | 9,981 | 1,536 | 1,375 |
I made a mistake and need to cancel a transfer. | 8 | cancel_transfer | 9,982 | 9,982 | 8,672 | 5,257 |
I tried to make a transfer and it failed. | 35 | failed_transfer | 9,983 | 9,983 | 9,909 | 573 |
I paid with my card and was charged extra | 15 | card_payment_fee_charged | 9,984 | 9,984 | 2,897 | 5,345 |
Why won't the machine accept my card anymore? | 14 | card_not_working | 9,985 | 9,985 | 2,201 | 2,937 |
Why isn't my cash deposit showing up in my account? | 6 | balance_not_updated_after_cheque_or_cash_deposit | 9,986 | 9,986 | 6,750 | 14 |
Is it possible to go ahead and log in, although I have not been confirmed yet? | 74 | why_verify_identity | 9,987 | 9,987 | 829 | 6,275 |
I ordered something online a while ago and I haven't gotten it. I would like a refund. | 52 | request_refund | 9,988 | 9,988 | 7,962 | 2,808 |
Online banking is not showing my cheque or cash deposit so the balance is incorrect. | 6 | balance_not_updated_after_cheque_or_cash_deposit | 9,989 | 9,989 | 8,613 | 7,253 |
Are you going to charge me to top up my card? | 57 | top_up_by_card_charge | 9,990 | 9,990 | 5,939 | 5,055 |
I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this? | 53 | reverted_card_payment? | 9,991 | 9,991 | 3,942 | 8,394 |
What is the most I can top-up? | 60 | top_up_limits | 9,992 | 9,992 | 7,915 | 1,338 |
I made a payment and it appears it is showing twice | 63 | transaction_charged_twice | 9,993 | 9,993 | 5,573 | 7,471 |
Why wasn't my contactless accepted at the metro? | 23 | contactless_not_working | 9,994 | 9,994 | 9,956 | 5,454 |
What is the purpose of requiring my identification? | 74 | why_verify_identity | 9,995 | 9,995 | 6,517 | 9,716 |
What do I do if I believe to be a victim of credit card fraud? | 22 | compromised_card | 9,996 | 9,996 | 2,496 | 8,323 |
What's up with the extra fee I got? | 19 | cash_withdrawal_charge | 9,997 | 9,997 | 3,682 | 7,268 |
There was an unexpected fee for my cash withdrawal! | 19 | cash_withdrawal_charge | 9,998 | 9,998 | 8,749 | 5,266 |
who should i contact if my refund doesn't go through? | 51 | Refund_not_showing_up | 9,999 | 9,999 | 3,371 | 649 |