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I had the wrong exchange rate applied to some cash I got abroad. | 76 | wrong_exchange_rate_for_cash_withdrawal | 9,800 | 9,800 | 2,977 | 2,837 |
When does a UK transfer show up? | 5 | balance_not_updated_after_bank_transfer | 9,801 | 9,801 | 5,318 | 3,798 |
tell me why I was charged more with my card? | 15 | card_payment_fee_charged | 9,802 | 9,802 | 8,117 | 1,532 |
I want to revert this mornings transaction. | 8 | cancel_transfer | 9,803 | 9,803 | 7,201 | 8,736 |
I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away. | 8 | cancel_transfer | 9,804 | 9,804 | 3,625 | 4,084 |
I'd like to provide my daughter with a card - could I get an additional card from my account to give her? | 39 | getting_spare_card | 9,805 | 9,805 | 7,713 | 299 |
I haven't received money from a transfer? | 66 | transfer_not_received_by_recipient | 9,806 | 9,806 | 8,921 | 6,729 |
Is there a reason for my top up to be cancelled? | 61 | top_up_reverted | 9,807 | 9,807 | 5,613 | 1,021 |
Why was I charged a fee for using my card | 15 | card_payment_fee_charged | 9,808 | 9,808 | 6,805 | 2,506 |
Will there be a fee to receive a physical card? | 43 | order_physical_card | 9,809 | 9,809 | 1,789 | 2,130 |
Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me? | 35 | failed_transfer | 9,810 | 9,810 | 5,150 | 1,601 |
I asked for more cash than what was received | 75 | wrong_amount_of_cash_received | 9,811 | 9,811 | 2,998 | 8,612 |
I want to know the source of my funds. | 70 | verify_source_of_funds | 9,812 | 9,812 | 5,934 | 4,639 |
Tell me what I need to do to activate my card. | 0 | activate_my_card | 9,813 | 9,813 | 3,913 | 125 |
I will not be able to verify my identity. | 68 | unable_to_verify_identity | 9,814 | 9,814 | 2,874 | 9,801 |
Tell me why my topup wouldn't go through? | 59 | top_up_failed | 9,815 | 9,815 | 1,540 | 3,106 |
What does it mean if my top-up has not gone through? | 47 | pending_top_up | 9,816 | 9,816 | 1,232 | 2,029 |
I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update? | 51 | Refund_not_showing_up | 9,817 | 9,817 | 3,858 | 9,532 |
Will you accept my credit card? | 54 | supported_cards_and_currencies | 9,818 | 9,818 | 121 | 2,266 |
Do you guys have any age restrictions? | 1 | age_limit | 9,819 | 9,819 | 1 | 8,445 |
My account is showing a double charge. | 63 | transaction_charged_twice | 9,820 | 9,820 | 65 | 4,903 |
Can I have a duplicate second card? | 39 | getting_spare_card | 9,821 | 9,821 | 803 | 1,102 |
My transaction is showing several times. | 63 | transaction_charged_twice | 9,822 | 9,822 | 3,662 | 3,115 |
I noticed my exchange rate was incorrect when I got cash. | 76 | wrong_exchange_rate_for_cash_withdrawal | 9,823 | 9,823 | 1,031 | 3,248 |
I want to get rid of the account, and delete personal information . | 55 | terminate_account | 9,824 | 9,824 | 6,825 | 1,313 |
I have been charged an extra fee when buying from your store. Why is this? | 15 | card_payment_fee_charged | 9,825 | 9,825 | 8,496 | 2,523 |
I need to change my home address. | 30 | edit_personal_details | 9,826 | 9,826 | 4,543 | 9,248 |
I recently deposited some money into my account, but it still isn't showing up. What's going on? | 6 | balance_not_updated_after_cheque_or_cash_deposit | 9,827 | 9,827 | 300 | 4,295 |
I am trying to exchange AUD for GBP, how do I do that? | 33 | exchange_via_app | 9,828 | 9,828 | 1,392 | 2,800 |
Can I get a card even though I live in the US | 24 | country_support | 9,829 | 9,829 | 3,933 | 1,441 |
I bought an item and the exchange rate was wrong. | 17 | card_payment_wrong_exchange_rate | 9,830 | 9,830 | 730 | 8,766 |
I have a new card. How do I activate it? | 0 | activate_my_card | 9,831 | 9,831 | 971 | 3,920 |
My card is stuck in an ATM machine, how do I get it back quickly? | 18 | card_swallowed | 9,832 | 9,832 | 1,071 | 2,041 |
After a transfer, I see an extra fee. Why? | 64 | transfer_fee_charged | 9,833 | 9,833 | 3,567 | 7,900 |
top up not completed | 47 | pending_top_up | 9,834 | 9,834 | 4,740 | 9,231 |
Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks. | 53 | reverted_card_payment? | 9,835 | 9,835 | 5,604 | 606 |
My top up may have been reverted | 61 | top_up_reverted | 9,836 | 9,836 | 4,549 | 4,030 |
Where do I find the auto top up option? | 4 | automatic_top_up | 9,837 | 9,837 | 8,185 | 4,138 |
Can someone assist me with activating my new card? | 0 | activate_my_card | 9,838 | 9,838 | 7,284 | 7,132 |
How can I fix my card if the contactless function didn't work this morning? | 23 | contactless_not_working | 9,839 | 9,839 | 323 | 6,687 |
I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer. | 35 | failed_transfer | 9,840 | 9,840 | 9,679 | 1,781 |
How is my ATM deposit not available yet? | 46 | pending_cash_withdrawal | 9,841 | 9,841 | 50 | 10,000 |
How long does it take for my physical card to be delivered. | 12 | card_delivery_estimate | 9,842 | 9,842 | 316 | 7,279 |
When do i get charged a fee for using the card? | 15 | card_payment_fee_charged | 9,843 | 9,843 | 4,403 | 5,516 |
If someone in a different country sends me money, do I have to pay a fee? | 31 | exchange_charge | 9,844 | 9,844 | 6,440 | 8,634 |
How do I use a card to top up? | 62 | topping_up_by_card | 9,845 | 9,845 | 446 | 253 |
Am I going to be charged for topping up by transfer? | 56 | top_up_by_bank_transfer_charge | 9,846 | 9,846 | 2,329 | 1,403 |
I must make a transfer from China and it is urgent. How long before the transfer is complete? | 67 | transfer_timing | 9,847 | 9,847 | 9,317 | 5,794 |
How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How? | 52 | request_refund | 9,848 | 9,848 | 1,899 | 4,032 |
I need to reset my passcode, this one isn't working | 44 | passcode_forgotten | 9,849 | 9,849 | 4,592 | 6,546 |
ATM is broken. It did not give me the full amount (30 pounds.) I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now! | 75 | wrong_amount_of_cash_received | 9,850 | 9,850 | 6,759 | 8,409 |
I was overcharged a pound. | 34 | extra_charge_on_statement | 9,851 | 9,851 | 8,425 | 8,712 |
Is there a transaction limit for a disposable card? | 29 | disposable_card_limits | 9,852 | 9,852 | 538 | 6,007 |
Please provide details on how to top up my account using transfer option | 65 | transfer_into_account | 9,853 | 9,853 | 8,371 | 2,294 |
There is a direct debit that I didn't set up, what should I do? | 28 | direct_debit_payment_not_recognised | 9,854 | 9,854 | 752 | 6,243 |
Why isn't my top up showing? Was the money reversed? | 61 | top_up_reverted | 9,855 | 9,855 | 3,260 | 7,688 |
My card was declined at a restaurant today and I am not sure why. | 14 | card_not_working | 9,856 | 9,856 | 5,645 | 689 |
why didnt a transfer to my account process | 7 | beneficiary_not_allowed | 9,857 | 9,857 | 2,503 | 5,887 |
What are disposable virtual cards? | 37 | get_disposable_virtual_card | 9,858 | 9,858 | 8,263 | 1,286 |
Why is my disposable card not working? | 72 | virtual_card_not_working | 9,859 | 9,859 | 9,298 | 2,586 |
Do I have to verify the top-up? | 71 | verify_top_up | 9,860 | 9,860 | 4,746 | 4,719 |
Do I need a disposable card? | 37 | get_disposable_virtual_card | 9,861 | 9,861 | 8,367 | 4,854 |
I tried entering my passcode and it isn't working. Can you help? | 44 | passcode_forgotten | 9,862 | 9,862 | 6,553 | 170 |
I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got. | 75 | wrong_amount_of_cash_received | 9,863 | 9,863 | 9,911 | 9,942 |
How much longer is it going to take to get my new card? | 11 | card_arrival | 9,864 | 9,864 | 6,356 | 129 |
Will it cost me to get a second card? | 39 | getting_spare_card | 9,865 | 9,865 | 1,968 | 6,778 |
How do I know if my top-up went through? | 47 | pending_top_up | 9,866 | 9,866 | 625 | 4,522 |
I may need to dispute a Direct Debit payment. | 28 | direct_debit_payment_not_recognised | 9,867 | 9,867 | 5,866 | 3,424 |
Why is this payment on my app | 16 | card_payment_not_recognised | 9,868 | 9,868 | 8,457 | 7,289 |
What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through. | 35 | failed_transfer | 9,869 | 9,869 | 5,151 | 7,414 |
My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening? | 61 | top_up_reverted | 9,870 | 9,870 | 5,717 | 5,410 |
What is the charge for exchanging currency? | 31 | exchange_charge | 9,871 | 9,871 | 1,647 | 7,076 |
Why was I charged an extra pound? | 34 | extra_charge_on_statement | 9,872 | 9,872 | 2,778 | 5,387 |
Should I complete my security verification before I can use my account? | 74 | why_verify_identity | 9,873 | 9,873 | 8,436 | 8,380 |
Can you tell me what are disposable cards for? | 37 | get_disposable_virtual_card | 9,874 | 9,874 | 1,266 | 4,131 |
why is top up pending | 47 | pending_top_up | 9,875 | 9,875 | 6,693 | 574 |
I sent some money to somebody a couple of hours ago, and they still have yet to receive it. They really need the money, how much longer are they going to have to wait? | 66 | transfer_not_received_by_recipient | 9,876 | 9,876 | 168 | 8,278 |
Is there a way to link the card i just got? | 13 | card_linking | 9,877 | 9,877 | 8,673 | 9,516 |
How do I fix a broken card? | 14 | card_not_working | 9,878 | 9,878 | 4,438 | 9,191 |
I didn't receive the correct amount of cash when I exchanged it overseas. | 76 | wrong_exchange_rate_for_cash_withdrawal | 9,879 | 9,879 | 2,700 | 110 |
Are there fees for adding money with an International card? | 57 | top_up_by_card_charge | 9,880 | 9,880 | 275 | 4,203 |
To receive money are there charges? | 56 | top_up_by_bank_transfer_charge | 9,881 | 9,881 | 7,848 | 7,285 |
I am having issues using contactless payments, could my card be damaged? | 23 | contactless_not_working | 9,882 | 9,882 | 4,415 | 2,738 |
What fiat currencies are used for holdings? | 36 | fiat_currency_support | 9,883 | 9,883 | 4,652 | 5,191 |
Would I need to pay extra for currency exchanges? | 31 | exchange_charge | 9,884 | 9,884 | 3,333 | 1,957 |
I tried my PIN too many times | 49 | pin_blocked | 9,885 | 9,885 | 6,928 | 1,599 |
Since when were there charges for taking out cash from my account? It's always been free for me to do this before. How much are the charges going to be? | 19 | cash_withdrawal_charge | 9,886 | 9,886 | 4,719 | 5,567 |
If I order a new card, how much will it be and how long will it take me to get it? | 9 | card_about_to_expire | 9,887 | 9,887 | 5,242 | 5,383 |
Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere. | 35 | failed_transfer | 9,888 | 9,888 | 2,677 | 8,081 |
Where do I find how to top off with a check? | 58 | top_up_by_cash_or_cheque | 9,889 | 9,889 | 7,632 | 1,925 |
How long do I have to wait for the transfer to be finalized? | 48 | pending_transfer | 9,890 | 9,890 | 1,205 | 5,452 |
How long do I have to wait until the transferred money shows up? | 5 | balance_not_updated_after_bank_transfer | 9,891 | 9,891 | 9,110 | 5,717 |
Why was my cash withdrawal cancelled at the ATM? | 26 | declined_cash_withdrawal | 9,892 | 9,892 | 293 | 6,852 |
hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent. | 28 | direct_debit_payment_not_recognised | 9,893 | 9,893 | 6,724 | 2,626 |
Is there a reason why my virtual card won't work? | 72 | virtual_card_not_working | 9,894 | 9,894 | 9,641 | 7,997 |
I misplaced my phone so I can't use the app! Does this mean I can't use my card? | 42 | lost_or_stolen_phone | 9,895 | 9,895 | 9,743 | 5,790 |
Can I choose between Mastercard and Visa? | 73 | visa_or_mastercard | 9,896 | 9,896 | 2,349 | 9,926 |
How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently? | 67 | transfer_timing | 9,897 | 9,897 | 1,403 | 80 |
I deposited a cheque a week ago but have yet to receive the cash. | 6 | balance_not_updated_after_cheque_or_cash_deposit | 9,898 | 9,898 | 2,651 | 947 |
There's a card payment with a name I don't recognize | 16 | card_payment_not_recognised | 9,899 | 9,899 | 7,840 | 6,511 |