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[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I used a credit card to pay for my order. Do I need to provide my IBAN on the return form, or will the refund go directly to my card?", "role": "user"}, {"content": "If you paid with a credit card, there's no need to provide your IBAN on the return form. The refund will be automatically processed back to your credit card once the return is approved. For bank transfer payments, however, IBAN details are necessary.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m on the payment screen, and I see options for credit card and cash on delivery, but I can’t find the 'bank transfer' option. How do I switch to that?", "role": "user"}, {"content": "If you don’t see 'Bank Transfer' listed as an option, it could be that this method isn’t available for certain regions. You can try refreshing the page to see if it appears. Otherwise, you may need to choose another payment method like cash on delivery or credit card.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I made an order but totally forgot to apply the discount code. Can I still use it? And how do I track the order? Also, if I need to, can I change the payment method?", "role": "user"}, {"content": "Unfortunately, the discount code can’t be applied after the order is placed, but you can use it next time. You can track your order in the 'My Orders' section of your account. To change the payment method, you’ll need to contact customer service as soon as possible.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I believe there’s something wrong with the product I received. Do I need to note this on the return form, and will I have to pay for shipping if the product turns out not to be faulty?", "role": "user"}, {"content": "Yes, please mark the 'faulty' box on the return form if you think there’s an issue with the product. This way, we’ll inspect it carefully when it arrives. If the product is faulty, we won’t deduct the shipping cost from your refund. However, if no defect is found, the return shipping fee will apply.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought the Desert Bloom tunic because the pattern reminded me of something my mom used to wear. But now I’m second-guessing if it’s right for me... Can I return it without losing too much money on fees? What’s the best way to handle this?", "role": "user"}, {"content": "I completely understand second-guessing a decision like that. You can return the Desert Bloom tunic within 15 days, as long as it hasn’t been worn. The return shipping cost will be deducted from your refund if it’s not faulty, but the process is simple through our website. Let me know if you need any guidance with the return—I’m happy to help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, this is taking way too long. I need answers NOW.", "role": "user"}, {"content": "If the process is taking longer than expected, I suggest reaching out to our customer service team at 850 346 78 80 for immediate assistance. They can give you detailed updates.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered yesterday, but I need this thing like now. Can I speed it up?", "role": "user"}, {"content": "Orders usually ship the next day, and delivery takes 1-3 days depending on your location. Unfortunately, we can’t speed it up once it’s shipped, but you’ll get tracking to follow the progress!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How long do I gotta wait for HepsiJet to pick this thing up?", "role": "user"}, {"content": "Once you submit the return request, HepsiJet will arrange a pickup. If you haven't heard from them in a couple of days, let us know and we’ll follow up to make sure they come by soon.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I bought this tunic a few days ago and it arrived today, but like... it’s just not working for me. Also, there’s this swimwear I saw online, but I’m not sure if it’s in stock or if there’s a sale going on for it. Any clue? Oh, and can you explain the return process to me? How long till I get my money back if I return?", "role": "user"}, {"content": "If the tunic isn’t right for you, you can return it within 15 days as long as it’s unused. Unfortunately, I don’t have info on specific items like the swimwear unless you provide a product link or image. For the return process, you’ll need to fill out the form and request a return through 'My Orders.' Once we get the item back, the refund should be processed within 10 business days.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m looking at my cart, but I’m confused because the total looks higher than I expected. Does the site automatically add shipping, or is something else going on?", "role": "user"}, {"content": "Yes, the shipping cost is usually added during checkout. If the total seems higher, it could be that shipping fees or any applicable taxes have been included. You’ll see a breakdown of the costs once you reach the payment page.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I don’t have a printer for all these forms. What do I do?", "role": "user"}, {"content": "You don’t need to print anything. The return form is on the back of your receipt, and if it’s lost, you can write the necessary info—like your order number and details—on any paper and send it with the return package.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I added the DreamyNight tunic (TS876543) to my cart, but can I get free shipping if I order it with something else? Also, can you send it tomorrow morning, super urgent!", "role": "user"}, {"content": "Great choice with the DreamyNight tunic! You can check our website for any shipping promotions, but we can’t offer free shipping unless there’s a special deal. Once you place the order, we’ll do our best to ship it quickly, but specific delivery times depend on the courier. Let me know if you need help completing the order!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the price of this product? (System: Product name: Printed Swimwear, Price: 399 TL, Description: Stylish and comfortable for summer)", "role": "user"}, {"content": "The price of this product is 399 TL. It's both stylish and comfortable, perfect for summer. Let me know if you need any further details!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you tell me if this dress HG4531 has pockets? Really hoping it does!", "role": "user"}, {"content": "I’m unable to confirm if products like HG4531 have pockets. Please check the product description on our website for more details about the design.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I return something that’s been opened?", "role": "user"}, {"content": "As long as the product hasn’t been used and is in its original condition, you can return it. If it’s been used or damaged, unfortunately, we won’t be able to accept the return. Let me know if you have any questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I can’t find this ‘Request Return’ button you keep talking about. Help?", "role": "user"}, {"content": "You can find the 'Request Return' button in the 'My Orders' section of our website. Once you locate your order, you’ll see the option under the return heading. If you still can't find it, I’d be happy to guide you through the process step by step.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I live in the middle of nowhere, like way far from Izmir. Am I gonna be waiting forever for this order?", "role": "user"}, {"content": "No worries! Even if you’re far from Izmir, orders usually arrive within 3 days after they’re shipped. You’ll get your package soon.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’d like to send an item back, but I’m not sure which shipping service to use. Could I send the package via Aras Kargo, or is there a specific courier service you work with?", "role": "user"}, {"content": "We currently work with HepsiJet for all returns. After you request a return on our website, HepsiJet will come to your address to pick up the package, so there’s no need to arrange shipping with another courier. If you have any other questions, feel free to ask!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you tell me the nearest restaurant to my location?", "role": "user"}, {"content": "I’m unable to provide location-based services or restaurant recommendations. I can assist with Aise Tesettur inquiries. For local recommendations, you might want to check a maps app.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I selected HepsiJet at checkout, but now I think Yurtiçi might be better. Can I change it?", "role": "user"}, {"content": "Once the order is placed, we can’t change the shipping company. Your package will be delivered by HepsiJet as selected. If you need help, feel free to contact customer service.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a bunch of scarves, but now I’m thinking of returning just one of them. Can I do that, or do they all have to go back? And what if I can’t find the return code? Will it take longer to process if I only return one?", "role": "user"}, {"content": "You can return just one item from your order if you’d like. If you can’t find the return code, you can generate it again through the website or contact customer service. Returning just one item won’t delay the refund process—it should still be handled within 10 business days. Anything else you’re wondering about?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do I have to make an account to buy something, or can I just check out as a guest?", "role": "user"}, {"content": "You don’t have to create an account. You can continue as a guest after clicking 'buy' on your cart, just enter your address and choose your shipping and payment methods to complete the order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How can I contact Aise Tesettur if I have a problem with my order?", "role": "user"}, {"content": "If you have any issues with your order, feel free to contact us at 850 346 78 80. We're available from 8 AM to 6 PM. Is there anything else I can help with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m placing a big order. What’s this ‘pay at delivery’ thing for shipping?", "role": "user"}, {"content": "For wholesale orders, shipping is paid upon delivery. The courier will determine the cost when they deliver the package, and you’ll pay them directly.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I have the return form ready, but I’m a little unsure about how to fill it out properly. I paid via bank transfer, so do I need to include my IBAN and any other details for the refund? Any guidance would be appreciated!", "role": "user"}, {"content": "Yes, since you paid via bank transfer, it’s important to fill in your IBAN and account holder information to ensure your refund goes through smoothly. Don’t forget to check the reason for return on the form, and we’ll handle the rest. Let me know if you need any help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I track my order once it’s shipped, or do I just wait for it to show up?", "role": "user"}, {"content": "Yes, you’ll receive tracking information once your order is shipped. You can follow the package through the shipping company’s website to know exactly when it will arrive.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I need to send back one of the items from my order, but I’m not sure which shipping company I should use. Is it okay if I send it back through a different courier, or is HepsiJet required?", "role": "user"}, {"content": "We ask that you use HepsiJet for all returns. Once you submit the return request through our website, HepsiJet will automatically come to your address to pick up the package. Using a different courier could cause delays, so it’s best to follow this process. Feel free to reach out if you need further clarification!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I recently received my order, but after thinking it over, I’ve decided I no longer need one of the items. Could you guide me through the process of sending it back and how to ensure everything is handled smoothly?", "role": "user"}, {"content": "Of course! To send the item back, you’ll need to fill out the form on the back of your receipt. Then, log into your account on our website, go to 'My Orders,' and click 'Request a Return' for the product. Follow the steps provided, and a code will be generated at the end. HepsiJet will come to your address to pick up the package. If you paid by bank transfer, make sure to include your IBAN and account holder details on the form.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What colors are available for this product? (System: Product name: Casual Hoodie, Price: 159 TL, Description: Sporty and comfortable, Colors: Black, Grey, Navy)", "role": "user"}, {"content": "This product is available in Black, Grey, and Navy. It's designed to be sporty and comfortable. Is there anything else I can help with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What sizes are available for the Cotton Blouse? I'm looking for a medium.", "role": "user"}, {"content": "I currently don't have the size availability information for the Cotton Blouse. Please visit the product page on our website to check for available sizes.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "Do I need to include my IBAN for refunds if I paid by bank transfer?", "role": "user"}, {"content": "Yes, if your payment was made via bank transfer, please provide your IBAN and account holder information on the return form to process your refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, what about this cardigan NK5566? Is it soft or more like a rough knit?", "role": "user"}, {"content": "I don’t have details about the texture or softness of specific items like NK5566. For more information, I suggest checking the product page on our website.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I contact you by email instead of calling?", "role": "user"}, {"content": "Yes, you can contact us by email at [email protected]. We're here to help with any questions you may have.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I was looking at the Floral Skirt and the Denim Jacket. I think the skirt was about 180 TL, and the jacket was around 250 TL. Could you confirm both for me? (System: The Floral Skirt is 189 TL, and the Denim Jacket is 279 TL.)", "role": "user"}, {"content": "The Floral Skirt is priced at 189 TL, and the Denim Jacket is 279 TL. Let me know if you need more details about either product.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "This shirt’s fabric is polyester, right? (AA1122) That’s what it says on the tag, just confirm it for me.", "role": "user"}, {"content": "I’m unable to confirm fabric details for specific items like AA1122. Please refer to the product page on our website for accurate information.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I didn’t receive a return form with my package, or I may have lost it. Can I still send the product back for a refund? What information will you need from me?", "role": "user"}, {"content": "That’s okay! Even without the return form, you can still return the product. Just write down your order number, full name, and contact info, along with your IBAN if necessary, and include it with the package. We’ll take care of the rest from there.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m trying to return an item, but the instructions provided with my order are a bit confusing. Could you help clarify exactly what I need to do in order to return this product, including any forms that need to be filled out and how the return shipping works?", "role": "user"}, {"content": "I’m happy to help! To return your item, start by filling out the return form on the back of the receipt in your package. Then, log into our website, go to 'My Orders,' and click on 'Request Return' under the item you’re returning. The system will walk you through the process and generate a return code at the end. If you paid by bank transfer, make sure to include your IBAN and account holder information on the return form. After that, HepsiJet will come to your address to pick up the return package. Let me know if you have any further questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve clicked 'Buy' after adding everything to my cart, but now I’m just stuck on a page and nothing’s happening. Am I missing something?", "role": "user"}, {"content": "It sounds like you’ve made it to the cart summary page. After clicking 'Buy,' you should be redirected to either log in or enter your shipping details. If you’re not seeing that, try refreshing the page or checking your internet connection to see if it loads correctly.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I track a wholesale order just like a regular one? How do I know when it’ll arrive?", "role": "user"}, {"content": "Yes, wholesale orders come with tracking information, just like regular ones. Once the order ships, you’ll receive the tracking details to follow its progress.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I received the package today, but the quality of the fabric isn't what I expected. The colors also look different compared to the website images.", "role": "user"}, {"content": "I'm sorry to hear that the product didn't meet your expectations. If you'd like, you can send the item back to us. To do so, please fill out the return form on the back of your receipt and submit a return request through the 'My Orders' section on our website. Once completed, HepsiJet will come to collect the package from your address.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve picked the MorningDew tunic (code TS123456). Just ship it and I’ll figure out payment later! No time for online shopping right now.", "role": "user"}, {"content": "I understand that you're in a hurry, but we can’t ship the MorningDew tunic without completing the payment first. Please head over to our website and finish the order, and we’ll take care of the shipping from there. Let me know if you need any assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Will these arrive in a week?", "role": "user"}, {"content": "If you're asking whether your order will arrive within a week, most deliveries are completed within 1 to 3 days, depending on your location. Let me know if you need to track the shipment!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m about to buy this bag BD4599, it says 145 TL. Is that correct?", "role": "user"}, {"content": "I’m unable to confirm pricing details for products like BD4599. Please check the website for the latest and most accurate price.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s the deal with these policy checkboxes at checkout? Do I have to read everything before I can finish?", "role": "user"}, {"content": "The policy checkboxes confirm that you’ve agreed to our terms of service, shipping, and returns policies. While it’s not necessary to read every detail, checking the boxes is required to complete the order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Here’s the situation: I ordered a bunch of stuff for a wedding, but now I don’t need some of it because I found something else last minute. Can I just tell the delivery guy to take it back when it arrives? Or do I have to accept it first?", "role": "user"}, {"content": "If the order has already been shipped, you'll need to accept the delivery and then return the items you no longer need. Refusing the package at the door would create an issue, so it's best to take it and send it back using our return process. This ensures everything is handled properly. Let me know if you need help with the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, that handbag WB4451, do you know if it’s big enough for a laptop?", "role": "user"}, {"content": "I can’t confirm the size or dimensions of specific products like WB4451. I suggest checking the product page on our website for more information about its capacity.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you mark this as a gift and not include the receipt with the price?", "role": "user"}, {"content": "I’m really sorry, but we can’t alter the content of the packaging or remove receipts. All orders are shipped with standard documentation.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered that Satin Elegance scarf for my sister, but when she tried it on, it just didn’t suit her at all. Now I feel really bad... Can I return it, or should I just keep it for myself? If I do return it, will I have to pay extra fees?", "role": "user"}, {"content": "It’s tough when a gift doesn’t work out the way you’d hoped. You can return the Satin Elegance scarf within 15 days if your sister doesn’t want it. If the return isn’t due to a fault, the return shipping cost will be deducted from your refund. Or, keeping it as a gift for yourself sounds like a nice option, too! I’m here to help whichever way you choose!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I paid online, but my buddy said there’s this extra fee. Why didn’t I get charged?", "role": "user"}, {"content": "The 30 TL fee only applies to cash-on-delivery orders. Since you paid online, you avoided that fee. It’s just for handling payments made at the door.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I saw a tunic online, here’s the product code. Is it still in stock and how much is it? Also, does it come with those, like, matching scarves? And can I send it back using Aras Cargo?", "role": "user"}, {"content": "I think you’re asking about stock and price for the tunic, but even with the product code, I don’t have access to specific item details. As for returns, we don’t use Aras Cargo. We work with Yurtiçi Cargo and HepsiJet for returns.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I live in Izmir and would like to see the products in person. Can I visit your store?", "role": "user"}, {"content": "Hello, our address in Izmir is not open for shopping as it is just an official office. You can view all of our products online. Let me know if you need further assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Where do I find the return form, and how do I fill it out?", "role": "user"}, {"content": "The return form is on the back of your receipt inside the package. Just fill out the reason for return, and if applicable, add your IBAN and account holder information for refunds made through bank transfer.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Come on, throw in a scarf as a gift with my order. I shop here all the time!", "role": "user"}, {"content": "We truly appreciate your loyalty, but unfortunately, I’m unable to add gifts to orders unless they’re part of a specific promotion. Thank you for understanding.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m ordering like 200 items, and the shipping isn’t in the total. Do I pay when it comes?", "role": "user"}, {"content": "Exactly. For wholesale orders, the shipping is paid upon delivery, so the courier will let you know the cost when they deliver the package, and you’ll pay them directly.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I wanna buy the handbag LS9123, but does it come in any other colors?", "role": "user"}, {"content": "I can’t provide color options for specific products like LS9123. You’ll find all available colors listed on the product page on our website.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m looking at my order, and I can’t tell if the items I selected are still in stock. Does the site update that in real-time, or am I at risk of losing the items before I check out?", "role": "user"}, {"content": "The site updates stock availability in real-time, so if the items are in your cart, they should still be available at checkout. However, items aren’t reserved until the order is placed, so it’s a good idea to complete your purchase as soon as possible to avoid missing out.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What do I need to write on the return form?", "role": "user"}, {"content": "On the return form, be sure to include the reason for returning the product. If you used cash on delivery or bank transfer, make sure to provide your IBAN and account holder details as well.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I ordered swimwear (product code: SW2345), but it’s just not what I thought it’d be. Can I send it back without the form? And that tunic I’ve been checking out (link: www.aisetesettur.com/tunic-red), how much is that one?", "role": "user"}, {"content": "I get that the swimwear didn’t meet your expectations, but you’ll need to go through the return process by filling out the form. As for the tunic, I don’t have pricing info, but you can check it directly on our website for the most up-to-date information!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, how do I get like, the return code thing? Also, when's the soonest I can get my order?", "role": "user"}, {"content": "Hello! To get the return code, just go to the 'My Orders' section on our website and request a return there. The system will generate a code for you. As for your order, it’s usually shipped the next day, and it can arrive as early as the following day if you’re close to Izmir, or within 3 days for other areas. Let me know if there’s anything else you’d like to know!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m not gonna be home when the delivery arrives. How do I pick it up from the shipping office?", "role": "user"}, {"content": "If you won’t be home, you can arrange to pick up the package from the shipping company’s office. Once the delivery attempt fails, they usually leave a note with details on where and when to collect it.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I need to pick up my package from the shipping office instead of waiting for delivery. How do I arrange that?", "role": "user"}, {"content": "If you’d prefer to pick it up, you can wait for the first delivery attempt and then contact the shipping company to arrange pickup from their office. They’ll leave details about the location and time for collection after the failed delivery.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Your team said I’d get a 10% off coupon on my next purchase. Just apply that now, yeah?", "role": "user"}, {"content": "I’m unable to apply discounts or coupons unless they are currently valid and part of a promotion. Please check your account or email for any available coupons.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Is there an emergency contact after hours for customer service?", "role": "user"}, {"content": "We don’t have after-hours phone support, but you can email us at [email protected], and we’ll respond promptly during business hours.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I got my order shipped, but I need to change the delivery address. Is that possible?", "role": "user"}, {"content": "Once your order has been shipped, changing the delivery address can be tricky. I recommend contacting the shipping company directly to see if they can update it for you before delivery.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How do I place an order on your site?", "role": "user"}, {"content": "To place an order, add your desired items to the cart, click 'Go to Cart,' then proceed by clicking 'Buy.' You’ll enter your address, select shipping and payment methods, agree to the policies, and finalize the order by clicking 'Complete Order.'", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I was looking at a Floral Tunic, which I thought was 250 TL, and a Knit Sweater. I can't recall the price of the sweater though. Could you let me know the prices for both? (System: The Floral Tunic is 239 TL, and the Knit Sweater is 189 TL.)", "role": "user"}, {"content": "The Floral Tunic is priced at 239 TL, and the Knit Sweater is 189 TL. Let me know if you'd like more information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How does shipping work for a huge order if I’m sending it to different places?", "role": "user"}, {"content": "For orders going to different addresses, you’ll need to place separate orders for each location. The 40% discount applies if each order has 150 or more items, but shipping is calculated per destination.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I’m getting a big order. Do I pay for shipping or do you cover that?", "role": "user"}, {"content": "For wholesale orders, even with the 40% discount on the items, the shipping cost is still covered by the buyer. You’ll need to handle that part.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the price of this tunic? (System: Price: 179 TL, make sure the user gets the correct information.)", "role": "user"}, {"content": "The price of this tunic is 179 TL. Feel free to ask if you need further assistance.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What fabric is this coat made of? (System: Let the customer know it’s 100% wool, very warm for winter.)", "role": "user"}, {"content": "This coat is made of 100% wool, making it very warm for winter. Can I assist you with anything else?", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "The product feels much cheaper than I thought it would be. I don’t think I’m going to wear it.", "role": "user"}, {"content": "We understand that you’re not happy with the product quality. If you’d prefer to send it back, please fill out the return form on the back of your receipt and submit a return request in the 'My Orders' section of our website. HepsiJet will then come to collect the item from your address.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s the point of these policies I have to agree to when ordering?", "role": "user"}, {"content": "The policies explain how we handle your order, shipping, and returns. They ensure you’re informed about important details before completing the purchase.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the price of this coat? (System: The price is 299 TL.)", "role": "user"}, {"content": "The price of this coat is 299 TL. Let me know if you need any additional details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "It’s been a few days, and I haven’t gotten my tracking info yet. Did my order ship?", "role": "user"}, {"content": "Tracking info is usually sent the day after your order ships. Check your spam folder, and if you still haven’t received it, log in to your account to check the status under 'My Orders.'", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to make a big order, but I’m not seeing any discount. When does it apply?", "role": "user"}, {"content": "The 40% discount applies automatically when you add 150 or more items to your cart. If you don’t see the discount, check the quantity or try refreshing the page.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve opened and tried the product. Can I still send it back?", "role": "user"}, {"content": "As long as the product hasn’t been used, you can return it within 15 days. If it’s been used, we won’t be able to accept the return, but we’re here to help if there’s anything else we can do for you!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I got the swimwear, but... you know, it’s kind of, uh, small? Can I return it without doing that online stuff? And also, the cap I asked you about, you got the price for that yet?", "role": "user"}, {"content": "It seems like you want to return the swimwear, but unfortunately, you do need to go through the online process to request a return. As for the cap, I still don’t have access to specific product prices without a link or image.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I pay half now and half later, or does it have to be all at once? Also, how do I know if my order is shipped, and what if I need to change the address?", "role": "user"}, {"content": "Payment must be made in full at the time of ordering, either online or at the door for cash-on-delivery. You can check the shipping status of your order in the 'My Orders' section on our website. If you need to change the address, please contact customer service as soon as possible. Anything else I can assist with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to order, but it keeps asking me to agree to policies. Is this normal?", "role": "user"}, {"content": "Yes, that’s normal. You need to check the boxes to confirm you agree with our terms, shipping, and return policies before completing your order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I placed an order but realized I didn’t change the shipping method. Will it automatically choose the faster one, or should I be worried it’s taking the slow route?", "role": "user"}, {"content": "If you didn’t select a shipping method, the system might default to the standard option. Unfortunately, we can’t change the shipping method after the order is placed. But you’ll receive tracking information, so you can keep an eye on the delivery speed.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I need this huge order fast. Can I pay extra to speed up shipping?", "role": "user"}, {"content": "We don’t offer express shipping, but you can choose HepsiJet for faster delivery in some areas. Orders generally arrive within 1-3 days after shipment, even for large orders.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do you sell any specific swimwear for modest fashion?", "role": "user"}, {"content": "Yes, we sell modest swimwear that provides full coverage. You can view our swimwear collection on our website. Let me know if you need more details!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hi, I’m writing to ask about the tunic I ordered https://www.aisetesettur.com/product/54321. I haven’t worn it, but I’m thinking of returning it because it doesn’t fit. How much will I get back if I do that, and is there a deadline for returning it?", "role": "user"}, {"content": "You can return the tunic within 15 days, as long as it hasn’t been worn. I can’t provide exact refund amounts here, but you can view the product price on our website for more information. If the tunic isn’t faulty, the return shipping cost will be deducted from your refund. Let me know if you’d like help starting the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve entered everything, but I don’t see the checkbox for agreeing to the terms. Is that hidden somewhere, or am I missing something?", "role": "user"}, {"content": "The checkbox for agreeing to the terms is usually near the bottom of the page, right before you click 'Complete Order.' Scroll down, and you should see a section where you need to agree to the shipping and return policies. Once that’s checked, you’ll be able to proceed.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do you know what the population of Turkey is?", "role": "user"}, {"content": "I can’t provide information on topics outside of Aise Tesettur services. I suggest checking a reliable source for statistics like that.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to pay but can’t figure out how. Where do I put my card details?", "role": "user"}, {"content": "After you’ve added your items to the cart and entered your address, you’ll be prompted to choose a payment method. Select 'credit card,' and you’ll be able to enter your card details before clicking 'complete order.'", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I placed an order, but I encountered an error during the payment process. How can I check if my order went through? Also, what are the shipping fees?", "role": "user"}, {"content": "To check if your order was completed, please contact our customer service team, and they'll confirm it for you. Shipping fees depend on the total order amount, and there's a 30 TL service fee for cash-on-delivery payments. Let us know if you need more information!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What should I do if I can’t find the return form?", "role": "user"}, {"content": "No worries! You can write down your order details, such as the order number, your full name, and if applicable, your IBAN details, on a piece of paper and include it with the item.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "What should I do if my item arrived damaged or faulty?", "role": "user"}, {"content": "If your item is faulty, make sure to tick the 'faulty' box on the return form. We’ll assess the item, and if the issue is confirmed, we won’t charge any shipping fees. Let us know if you need assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to send this as a gift, but I don’t want the recipient to see the price. Will the courier know not to include it?", "role": "user"}, {"content": "We don’t include pricing on the delivery slip, so the recipient won’t see the cost. However, the courier doesn’t have control over the receipt in the package itself. For gift orders, you might want to inform the recipient directly.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered that shawl you guys have, the grey one with the tassels? Anyway, I wasn’t sure about it when I got it, but now I think I like it? But maybe I don’t? Ugh, I can’t decide. Can I return it after I’ve had it for like two weeks? And if I do, will you charge me for shipping it back?", "role": "user"}, {"content": "It sounds like you're on the fence about the grey shawl with tassels. You can return it within 15 days if you decide it’s not for you, as long as it’s unused. If the return isn’t due to a defect, the return shipping cost will be deducted from your refund. Let me know if you need more time to decide or help with the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "The shirt in the picture I sent—does it come in any other colors? I didn’t see any info.", "role": "user"}, {"content": "I’m unable to confirm color options based on the image you sent. Please visit the product page on our website to see all available colors.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I received a faulty product, and I’d like to return it. How does the return process work? Also, when will I get my refund, and what if I lost the return form?", "role": "user"}, {"content": "For faulty products, you can check the 'faulty' box on the return form and submit a 'Return Request' in the 'My Orders' section on our website. Once we receive the product, the refund will be processed within 10 business days. If you’ve lost the return form, you can write the necessary details (such as IBAN, order number, and contact information) on a piece of paper and send it with the item.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Why does cash-on-delivery have this extra 30 TL fee? What’s it for?", "role": "user"}, {"content": "The 30 TL fee is a service charge for handling payments at the door, whether you pay with cash or card. It covers the cost of processing payments on delivery.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I lost my return form. Can I still return the item?", "role": "user"}, {"content": "Yes, you can! If the return form is lost, just write down your order number, name, phone number, and IBAN details (if applicable) on a piece of paper and send it with the product.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I need to change my address, but the order is already placed. What do I do?", "role": "user"}, {"content": "Once the order is placed, any changes like the address can only be done by contacting our customer service. Please call 850 346 78 80, and they’ll assist you with the update.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to check out, but I can’t figure out where to put my shipping address. There’s something that looks like an address, but it’s not mine. Am I supposed to just write over it?", "role": "user"}, {"content": "It sounds like you’re seeing a default address. You can click the pencil icon next to that address to edit it and enter your own details. Once that’s done, it should update and you can move forward with the correct shipping info.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I think the product I received is faulty, but if you don’t find any defects after I return it, will the shipping cost still be covered, or will it be deducted from my refund?", "role": "user"}, {"content": "If the product is found to be faulty after our inspection, the shipping fee will not be deducted. However, if no defect is found, the return shipping cost will be deducted from your refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How much is shipping? And can I return something without the receipt? Also, if I pay by card, when will the money come out of my account?", "role": "user"}, {"content": "Shipping fees depend on the total amount of your order. If you’re missing the receipt, you can still return the product by providing your order number and other details. If you pay by card, the money will usually be taken from your account immediately upon completing the transaction. Let me know if you have any other questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I lost that return form thingy, can I still send my stuff back? Oh, and how long ‘til I get my money?", "role": "user"}, {"content": "Hi! No worries if you lost the return form. You can just write your order number, name, and details like your IBAN on a piece of paper and include it with the items. After we receive your return, the refund is usually processed within 10 business days, though legally we have up to 30 days. Anything else I can help with?", "role": "assistant"}] |