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[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "If I return something and the box is damaged, will it still be accepted? And if it’s accepted, will the shipping fee be deducted from my refund? How will I know if there’s a problem with the return?", "role": "user"}, {"content": "As long as the product itself isn’t damaged or used, a damaged box won’t affect the return. If the return is due to a change of mind, the shipping fee will be deducted from your refund. If there’s an issue with your return, we’ll contact you directly. Let me know if you need any further clarification!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What are the available sizes for this jacket? (System: Sizes are S, M, and L. Let the customer know we don’t have XL.)", "role": "user"}, {"content": "This jacket is available in sizes S, M, and L. Unfortunately, we don't have XL in stock at the moment. Can I help you with anything else?", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I think I didn’t fill out the return form completely. What should I do?", "role": "user"}, {"content": "If the form isn’t fully completed, our team will contact you to gather the missing details. While it might take a little longer, we’ll make sure everything gets processed.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Here's the link to the dress I'm interested in: www.aisetesettur.com/product/blue-midi-dress. Can you check the fabric and price for me? Also, what’s your policy on returning items that don't fit? (System: Price: 279 TL, Fabric: 100% cotton. Return policy: 15 days if unused.)", "role": "user"}, {"content": "The Blue Midi Dress is priced at 279 TL and made from 100% cotton. You can return it within 15 days as long as it's unused. Let me know if you need more information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I was on the payment page, and boom, everything went blank. Now what am I supposed to do?", "role": "user"}, {"content": "That sounds frustrating. If the payment page went blank, your order might not have gone through. I recommend checking your email for a confirmation. If you didn’t get one, feel free to contact customer service at 850 346 78 80, and we’ll help confirm the status of your order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Is there a way to get free shipping if I’m ordering in bulk? I mean, it’s a lot of stuff.", "role": "user"}, {"content": "Unfortunately, even for bulk orders, the shipping cost is still covered by the buyer. The 40% discount applies to the items, but not the shipping.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, that dress from your Insta post yesterday—it's cotton, right? Let me know before I order.", "role": "user"}, {"content": "I’m unable to confirm the material for the dress you saw on Instagram. Please check the product page on our website for fabric details before ordering.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I’m trying to place this order for my sister’s birthday, and I need it delivered ASAP, but I’m not seeing any express shipping option. Is there any way to get it faster than the usual delivery time, or is that just not possible?", "role": "user"}, {"content": "I understand the urgency! Currently, the available shipping options are HepsiJet and Yurtiçi, and unfortunately, we don’t have an express option listed. HepsiJet might offer faster service depending on your location. For more details or assistance, feel free to reach out to customer service at 850 346 78 80.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I ordered swimwear but forgot to add a tunic. Can I add it now? Also, when is my stuff getting shipped, and what if I’m not home when it arrives?", "role": "user"}, {"content": "Once the order’s placed, you can’t add more items, but you can place a separate order for the tunic. Your order should be shipped either today or tomorrow. If you’re not home when it arrives, you can reschedule the delivery or pick it up from the shipping office.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the price and fabric of this dress? (System: Pricing: 299 TL, Fabric: 80% cotton, 20% polyester. Give both details to the customer.)", "role": "user"}, {"content": "The price of this dress is 299 TL, and it's made of 80% cotton and 20% polyester. Feel free to ask if you need further information.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m returning a product that I believe is faulty. Will you verify if there’s an issue before charging for shipping, and what happens if the product is fine?", "role": "user"}, {"content": "Yes, we’ll inspect the product once we receive it. If we find a defect, the shipping cost will not be deducted from your refund. If the product is not faulty, the return shipping fee will be deducted.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m having trouble finding your contact information. What’s the best way to reach you?", "role": "user"}, {"content": "You can call us at 850 346 78 80 between 8 AM and 6 PM or email us at [email protected]. We're happy to assist with any issues or questions.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, like, I put all this stuff in my cart and it just disappeared. Where’s my stuff?!", "role": "user"}, {"content": "I’m sorry to hear that! If your cart emptied, it might be due to the session timing out. Try adding the items again, and if you continue to have trouble, please reach out to customer service at 850 346 78 80, and we’ll look into it for you.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to send a gift to my friend, but I don’t want the receipt to show the price. Is there any way to hide the price from the order details?", "role": "user"}, {"content": "At the moment, we don’t offer the option to hide the price from the receipt. However, you can always let your friend know that the item is a gift, and the price shown is for reference only. We’re working on adding a gift receipt option in the future!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How long does it take to fly from Istanbul to New York?", "role": "user"}, {"content": "I’m unable to provide flight information. I’m here to assist with Aise Tesettur services. You can check flight durations on travel websites for accurate details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve been trying to place my order, but it’s not showing the shipping fee. I don’t want to finalize without knowing how much it’ll cost.", "role": "user"}, {"content": "I understand your concern. The shipping fee should appear once you’ve selected your shipping method. If it’s not showing, double-check that you’ve picked either HepsiJet or Yurtiçi. The fee will be added before you complete the payment.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I used bank transfer for my payment. Do I need to provide my IBAN on the return form, or is that unnecessary for the refund?", "role": "user"}, {"content": "Yes, since your payment was made via bank transfer, it’s important to include your IBAN and account holder information on the return form. This ensures the refund can be processed directly to your account.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do you sell modest clothing like tunics?", "role": "user"}, {"content": "Yes, we specialize in modest clothing, including tunics. You can browse through our collection on our website. Let me know if you need any assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m seeing 199 TL for the coat ZP0021. Is that what it costs?", "role": "user"}, {"content": "I can’t confirm the price for items like ZP0021. I recommend checking the product page on our website for the correct price.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What should I do if I misplaced the return form?", "role": "user"}, {"content": "If you’ve misplaced the form, no problem! Just write down your order number, full name, contact info, and if applicable, your IBAN details on a paper and send it with the item.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I was looking at the Summer Dress, do you know if it's still available for 150 TL?", "role": "user"}, {"content": "I don't have the current price information for the Summer Dress. Please refer to the product page on our website for the latest pricing.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the current price for this scarf? (System: Scarf is priced at 79 TL.)", "role": "user"}, {"content": "The price for this scarf is 79 TL. Please feel free to reach out if you need more details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What types of products do you sell?", "role": "user"}, {"content": "We offer a variety of modest wear, including caps, scarves, tunics, and swimwear. Let me know if you need more details on any specific item!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do you know the tallest mountain in the world?", "role": "user"}, {"content": "I can’t help with geographical questions. My role is to assist with Aise Tesettur inquiries. For details like that, a quick online search should give you the answer.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What are these policies I’m agreeing to before finishing my order?", "role": "user"}, {"content": "The policies cover things like shipping, returns, and general terms of service. They outline important details about how we process and handle your order to make sure everything goes as expected.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m looking at the bag from your last Insta post. That was on sale for 150 TL, right?", "role": "user"}, {"content": "I’m unable to verify if the bag from our Instagram post is still on sale for 150 TL. Please check the website for the current pricing and any promotions.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to pay with a card, but I’m not sure if you accept my card type.", "role": "user"}, {"content": "If you're asking about placing an order, we accept most major credit cards. If your card isn’t being accepted, please contact customer service at 850 346 78 80 for more details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I'm looking at product code 123456, a floral dress. I remember it was around 350 TL, but I wanted to confirm. Can you also tell me the fabric composition? (System: Price: 369 TL, Fabric: 70% cotton, 30% polyester.)", "role": "user"}, {"content": "The price of the floral dress (product code 123456) is 369 TL, and it's made of 70% cotton and 30% polyester. Let me know if you'd like more details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m not sure if the delivery address is correct. What happens if it’s wrong and the package is already on the way? Can I reroute it mid-delivery? And if it gets lost, do I still get a refund?", "role": "user"}, {"content": "If the delivery address is wrong and the package is already shipped, rerouting it might not be possible, but you can contact the shipping company to try. If the package gets lost due to an incorrect address, we’ll work with the carrier to track it, and you would still be eligible for a refund if it’s confirmed lost. Let me know if you need further help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Here’s the situation: I’m trying to place an order, but I want to make sure the items get delivered to my office, not my home address. How do I add a second address to my account?", "role": "user"}, {"content": "You can add a second address during the checkout process. Just click the pencil icon next to the address section, and you can input your office address. If you need help or run into any issues, customer service is available at 850 346 78 80.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "If I paid with cash on delivery, how do I get my refund?", "role": "user"}, {"content": "If you paid with cash on delivery, we’ll need your IBAN and account holder information to process the refund. Please fill this out on the return form or include it with your return package.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I ordered a tunic and a scarf but forgot to add something else. Can I still throw it in there? Also, when is this stuff gonna get here? And if I don’t like it, can I just send it back?", "role": "user"}, {"content": "Once the order is placed, we can’t add anything else to it, but you can always place a new order. Your package should arrive in 1 to 3 days depending on where you are. And yes, if you don’t like it, you can return it within 15 days as long as it’s unused and undamaged.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought this one t6373 but you did nt send it to me i paid it but you didnot send it why huh why? and i want to change one of them please provşde email. can i send shawls with aras Cargo", "role": "user"}, {"content": "It seems like you're asking about an order with product code t6373 that hasn’t been delivered yet, and you'd like to change one of the items. If I understood correctly, you also want to know if you can return shawls with Aras Cargo. For the delivery issue, could you please confirm your order number or check the shipping status in the 'My Orders' section on our website? As for returns, we currently work with HepsiJet for pick-ups, but let me know if you need more details on this! Also, you can contact us at [email protected] for further assistance.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I placed my order a couple of days ago, but still no tracking info. How long should I wait?", "role": "user"}, {"content": "You should receive tracking info the day after your order is shipped. If it’s been a couple of days, check your spam folder or log in to your account to view your order status.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How come the shipping cost for my wholesale order isn’t showing up online?", "role": "user"}, {"content": "For wholesale orders, shipping is paid upon delivery, not at checkout. You’ll handle the shipping cost directly with the courier when your package arrives.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, this coat, DR5543, you guys marked it down to 250 TL last month. Still that price, yeah?", "role": "user"}, {"content": "I can’t confirm if DR5543 is still at that price or if it’s on sale. Please check the website for the most current price and offers.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "How long will it be before I get my refund?", "role": "user"}, {"content": "Your refund will be processed within 10 business days after we receive the returned item, but we try to get it done sooner, usually by Friday. Legally, we have 30 days, but we’ll make sure it’s quicker!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I saw this yellow cardigan on your site, it was like 150 or somethin’. Still got it? What sizes ya got? (System: The yellow cardigan is available in sizes S and M, priced at 159 TL.)", "role": "user"}, {"content": "The yellow cardigan is still available in sizes S and M, priced at 159 TL. Let me know if you need anything else.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do you know what year the first car was made?", "role": "user"}, {"content": "I’m here to help with Aise Tesettur-related questions. For historical information like that, I recommend searching online for accurate answers.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I know the available sizes of this product? (System: Product name: Pleated Skirt, Price: 199 TL, Description: Flowy and elegant, Available sizes: S, M, L, XL)", "role": "user"}, {"content": "This Pleated Skirt is available in sizes S, M, L, and XL. It's flowy and elegant, great for various occasions. Is there anything else you'd like to know?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you confirm the price of this jacket? I think it's 350 TL. (System: The price is actually 450 TL.)", "role": "user"}, {"content": "The price of this jacket is 450 TL, not 350 TL. Please let me know if you need more details.", "role": "assistant"}] |