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[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I ask questions about your swimwear via email?", "role": "user"}, {"content": "Yes, absolutely! You can send any inquiries about our swimwear to [email protected], and we will respond as soon as possible.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve made it to the shipping page, but it’s not showing me any shipping options. How do I pick one if nothing’s coming up?", "role": "user"}, {"content": "If no shipping options are showing, it could be a temporary issue or a problem with the address entered. Double-check that the address is complete, and the shipping options should appear automatically. If it still doesn’t show up, try refreshing the page.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m worried that the product I received is faulty. Should I mark anything specific on the return form, and will I be charged for return shipping if the product turns out not to be defective?", "role": "user"}, {"content": "If you suspect the item is faulty, please make sure to check the 'faulty' box on the return form. We’ll examine it carefully upon return. If the product is faulty, we won’t charge you for shipping. If it’s not, the shipping cost will be deducted from your refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s up with that 30 TL extra fee if I’m paying with my card when they bring it?", "role": "user"}, {"content": "That 30 TL is a service fee for cash-on-delivery orders, even if you pay by card when the package arrives. It’s part of the extra handling for that payment option.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "This bag’s genuine leather, right? I saw it on your Instagram. Look, I even got a screenshot. Still the same one, right?", "role": "user"}, {"content": "I’m unable to verify if the bag you mentioned is genuine leather. Please check the product page on our website for material details.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "If I return a product because it’s faulty, how do you verify the issue, and will I be charged for the shipping if no fault is found?", "role": "user"}, {"content": "Once we receive the product, it will be inspected to verify if there is indeed a fault. If the product is confirmed to be defective, we won’t deduct any shipping fees from your refund. However, if no issues are found, the return shipping cost will be deducted from the refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What steps should I take to return my order?", "role": "user"}, {"content": "Returning your order is easy! First, fill out the return form found on the back of the receipt in your package. Then, visit the 'My Orders' section on our website and click 'Request Return.' The system will guide you through the process, and HepsiJet will come to collect the package. If you need assistance, we're always here to help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to place a bulk order. What’s the discount for wholesale purchases? Also, how can I pay for the order, and can I track it online?", "role": "user"}, {"content": "For bulk orders of 150 items or more, we offer a 40% discount. You can pay by bank transfer, credit card, or cash on delivery. Yes, once the order is shipped, you’ll be able to track it through the 'My Orders' section on our website.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I added over 150 items, but the shipping isn’t showing. I don’t get it. What’s the charge?", "role": "user"}, {"content": "For wholesale orders within Turkey, shipping is paid upon delivery. The courier will calculate the cost and you’ll pay them directly when it arrives.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Where is your store? I want to visit and see the products.", "role": "user"}, {"content": "Hi there! We are an online store and do not have a physical shop. You can browse and purchase our products via our website.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What fabric is this product made of? (System: Product name: Striped Tunic, Price: 199 TL, Description: Casual wear, Fabric: 80% cotton, 20% polyester)", "role": "user"}, {"content": "This product is made of 80% cotton and 20% polyester, making it perfect for casual wear. Is there anything else I can help you with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I attached a picture of a tunic I saw in your store a while back. Can you tell me the price and fabric of this tunic? Also, what shipping companies do you work with?", "role": "user"}, {"content": "Unfortunately, I’m unable to provide details on the tunic in the image at this time. Regarding shipping, we work with Yurtiçi Cargo and HepsiJet. Let me know if you need further assistance.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to order the pastel pink tunic you have, but I don’t see any matching hijabs listed. Could you find one for me and add it to my order? Also, what’s the total shipping cost if I get both?", "role": "user"}, {"content": "The pastel pink tunic is a lovely choice! While we can’t add items for you, I recommend checking the hijab section on our website for something that complements it. As for shipping, it depends on the total order amount, but you can view the exact cost during checkout. Let me know if you need assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Is that 40% discount automatic when I hit 150 items, or do I need a code?", "role": "user"}, {"content": "The 40% discount will be applied automatically at checkout once your order reaches 150 items or more. No code is needed.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "If I return multiple things, but one item is faulty and the others aren’t, how will that affect my refund? Will I get all the money back, or will shipping costs still be deducted?", "role": "user"}, {"content": "If one of the items is faulty, the shipping fee won’t be deducted for that item. However, for the other items that are not faulty, the return shipping cost will still be deducted from your refund. The refund will be processed separately based on each item’s condition. Anything else I can help with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I need this order for a wedding this weekend, but I’m worried it won’t make it in time. What’s the fastest option?", "role": "user"}, {"content": "We ship orders the day after they’re placed, and delivery usually takes 1-3 days depending on your location. If you’re in a rush, you can arrange to pick up the order from the shipping office to save time.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m stuck after entering my address. Do I need to do something else before picking the shipping option?", "role": "user"}, {"content": "After you’ve entered your address, you should be able to move on to selecting a shipping method. If it’s not letting you, try clicking 'Continue' or checking that the address is complete. If everything is filled in, the shipping options should appear automatically.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I ordered this swimwear, but I’m not sure about the size. Can you confirm if I can swap it for another? And I sent an image of that cap, can you tell me how much it is? Also, do I really have to follow all those steps for a return?", "role": "user"}, {"content": "It sounds like you’re asking if you can exchange the swimwear, but we don’t offer exchanges. You’ll need to return the item and place a new order. Unfortunately, I can’t confirm the price of the cap even with the image. For returns, all the steps, including filling out the form and following the process online, are necessary to ensure everything goes smoothly.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m stuck at the checkout page because it won’t let me proceed until I check the policies. I don’t see where to do that. Where’s the checkbox?", "role": "user"}, {"content": "The policy checkboxes are usually near the bottom of the page, right before the 'Complete Order' button. Scroll down and you should see them. Once you’ve checked those, you’ll be able to finalize your order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Going to send back... uh, you know. So what’s next?", "role": "user"}, {"content": "If I understood correctly, you’re planning to send something back. To start the return, you'll need to follow the process on our website by logging into 'My Orders' and clicking 'Request Return.' Let me know if you need any assistance or more detailed instructions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I’m looking at this coat BB9007, but like, is it warm enough for winter?", "role": "user"}, {"content": "I’m unable to confirm the warmth or insulation details of products like BB9007. I suggest checking the product description on the website for more information about its suitability for cold weather.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered the green tunic with the buttons on the sleeves, but I realized I don’t like the fit after wearing it around the house. Can I still return it? And will you take out shipping from my refund?", "role": "user"}, {"content": "As long as the green tunic is still in new condition, you can return it within 15 days, even if you tried it on at home. If the return isn’t due to a defect, the return shipping cost will be deducted from your refund. Let me know if you need help starting the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How come there’s an extra charge for paying at the door? That doesn’t make sense.", "role": "user"}, {"content": "The extra 30 TL is a service fee for cash-on-delivery payments, whether you use cash or card at the door. It covers the added service of handling the payment at the time of delivery.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I used cash on delivery for my order. How do I fill out the form?", "role": "user"}, {"content": "For cash on delivery orders, you'll need to include your IBAN and account holder information in the return form so we can process your refund to your bank account.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’ve just received my order, but I’ve noticed that the product is defective. How should I go about returning it? Do I need to do anything special, or will the standard return process work? And will I be charged for shipping if the product is faulty?", "role": "user"}, {"content": "I’m so sorry to hear that the product arrived faulty! You can follow the standard return process, but be sure to mark the 'faulty' box on the return form. Once we inspect the product and confirm the defect, the shipping cost won’t be deducted from your refund. Let me know if you need any help!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "The item I received is defective. What are the next steps?", "role": "user"}, {"content": "I’m sorry to hear that your item is defective. Please mark the 'faulty' box on the return form and send the item back. If we confirm the defect, the shipping fees will not be deducted from your refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Okay, so I’ve filled out everything, and I’m at the final step, but I’m kind of nervous about clicking ‘complete order’ because I haven’t received any confirmation about the shipping cost. Will I see the shipping fee before I confirm my order?", "role": "user"}, {"content": "Yes, you’ll definitely see the shipping cost before completing your order. It should be listed with the total amount during checkout. If for some reason it’s not showing, please double-check the shipping option you selected. If you’re still unsure, customer service can assist you at 850 346 78 80.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What are the available colors for this product? (System: Product name: Satin Hijab, Price: 69 TL, Description: Smooth and shiny, Colors: Black, White, Pink)", "role": "user"}, {"content": "This Satin Hijab is available in Black, White, and Pink, offering a smooth and shiny finish. Is there anything else I can help you with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I know the available sizes and colors for this product? (System: Product name: Plaid Shirt, Price: 249 TL, Description: Classic style, Available sizes: S, M, L, XL, Colors: Blue, Green, Red)", "role": "user"}, {"content": "This product is available in sizes S, M, L, and XL, and comes in Blue, Green, and Red. Is there anything else you'd like to know?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, so I’m lookin’ at a couple of things. First, I saw this floral skirt, think it was 250 TL—can ya confirm? Second, do you guys still have that black tunic in XL? And last one, what’s your return policy if the size doesn’t fit? (System: The floral skirt is 269 TL, black tunic is available in XL. Return policy: 15 days if unused.)", "role": "user"}, {"content": "The floral skirt is priced at 269 TL, and the black tunic is still available in XL. As for returns, you have 15 days to return items as long as they’re unused. Let me know if you need more info.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I ordered that tunic, but do I have to pay extra for returns if I don’t like it? Oh, and can you check if that floral scarf I sent the image of is still available? And if I need to return the tunic, do I have to print that form, or can I just email it?", "role": "user"}, {"content": "It seems like you’re asking about return fees. If the item isn’t faulty, you may need to cover the return shipping, which would be deducted from your refund. As for the floral scarf, even with the image, I can’t check availability or pricing in my system. You will need to include the return form physically with the item, so unfortunately, emailing it isn’t an option.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered the Golden Breeze scarf for myself, thinking it would match everything. But when I put it on, it just didn’t feel right, and now I’m not sure what to do with it. Can I get all my money back if I send it back? What’s the process?", "role": "user"}, {"content": "It’s understandable to feel that way if it didn’t fit your style! You can return the Golden Breeze scarf within 15 days as long as it’s unused. If the return is not due to a defect, the return shipping cost will be deducted from your refund. You can initiate the return through the ‘My Orders’ section on our website. Let me know if you need further assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I need to know if this skirt QR7722 is lined. Can’t tell from the pics.", "role": "user"}, {"content": "I’m sorry, but I can’t confirm if products like QR7722 are lined. Please refer to the product page for more detailed information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I attached a photo of this jacket. Can you tell me the price and the sizes it comes in? (System: Price: 349 TL, Available in sizes S, M, and L.)", "role": "user"}, {"content": "The jacket in the image is priced at 349 TL and is available in sizes S, M, and L. Let me know if you need more details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What sizes are available for this product? (System: Product name: Denim Jacket, Price: 279 TL, Description: Perfect for layering, Available sizes: S, M, L, XL)", "role": "user"}, {"content": "This product is available in sizes S, M, L, and XL. It's a great choice for layering. Please feel free to ask if you need more assistance.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’d like to send something back to you, but I usually use Aras Kargo for shipping. Can I use them for sending this back, or do I need to follow a different process?", "role": "user"}, {"content": "For returns, we specifically use HepsiJet. Once you request the return on our website, HepsiJet will come to your address to pick up the package, so there’s no need to use another courier like Aras Kargo.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Is this jacket 399 TL? (System: Price is 450 TL.)", "role": "user"}, {"content": "The price of this jacket is actually 450 TL, not 399 TL. Would you like more details?", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "What do I need to fill in if I paid with a bank transfer?", "role": "user"}, {"content": "If you paid by bank transfer, make sure to fill in your IBAN and account holder details on the return form. This will help us process the refund smoothly.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Wait, shipping fee on delivery? I already paid for the order, though?", "role": "user"}, {"content": "The payment you made was for the items only. For wholesale orders, shipping is paid upon delivery. The courier will calculate the fee and collect it when the package arrives.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "If I’m buying wholesale, why doesn’t the shipping show up at checkout? When do I pay?", "role": "user"}, {"content": "For wholesale orders, shipping is paid upon delivery, so you won’t see it during checkout. You’ll pay the courier when the package arrives.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m on the payment screen, but I don’t see the option to pay with cash on delivery. Where do I find it?", "role": "user"}, {"content": "If you want to pay with cash on delivery, you should see it listed as an option in the payment methods. Look for something like 'Cash on Delivery' or 'Pay at Door.' Once you select it, you’ll be able to complete the order without entering card details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m not getting any option to pick HepsiJet for delivery. What’s going on?", "role": "user"}, {"content": "If you're having trouble selecting HepsiJet as a delivery option, try refreshing the page. If that doesn't work, it might be unavailable in your area. For more details, you can call customer service at 850 346 78 80.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How do I check my order status? I haven’t received any updates.", "role": "user"}, {"content": "To check your order status, please log in to the 'My Orders' section on our website. If you need help, feel free to contact customer service at 850 346 78 80.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I tried to go back to change my shipping option, and now I can’t seem to get back to where I was. I feel like I’m stuck in some sort of order loop. How do I get back to the payment?", "role": "user"}, {"content": "It sounds like you might have navigated back too far. Try going back to the cart page and re-selecting your shipping method. After that, you should be able to move forward to the payment page again without redoing everything.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought the grey scarf with lace a few days ago, and now I’m not sure if I like it. How do I return it? Will I get the full price back or lose something for shipping?", "role": "user"}, {"content": "If you’re not happy with the grey scarf, you can return it within 15 days as long as it’s unused. The full price will be refunded, but if the return isn’t due to a fault, the return shipping cost will be deducted from your refund. Let me know if you need help with the return process!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "The item I received seems defective. Should I check the faulty box on the return form to have it inspected, and will I be charged for shipping if it’s not actually defective?", "role": "user"}, {"content": "Yes, please check the 'faulty' box on the return form so we can inspect the item for defects when it’s returned. If the product is confirmed faulty, you won’t be charged for shipping. If no issues are found, the shipping cost will be deducted from your refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to return something I bought. How much time do I have?", "role": "user"}, {"content": "You have 15 days from the date you received your order to return it. We understand that you might change your mind, and we’re here to make sure the return process goes as smoothly as possible for you. Just reach out when you’re ready!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got the green scarf with the embroidery, but it looks different than in the pictures. Can I return it? How do I get a refund, and will you take out shipping costs?", "role": "user"}, {"content": "It seems like the green embroidered scarf isn’t what you expected. You can return it within 15 days as long as it’s unused. If the return is not due to a defect, the return shipping cost will be deducted from your refund. You can initiate the return process on our website. Let me know if you need help with any part of this!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you tell me the fabric and price of this product? (System: Product name: Floral Blouse, Price: 129 TL, Description: Light and breathable, Fabric: 100% rayon)", "role": "user"}, {"content": "This Floral Blouse is made of 100% rayon and is priced at 129 TL. It's light and breathable, ideal for warm weather. Anything else you'd like to know?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "There won’t be any delay, right?", "role": "user"}, {"content": "It sounds like you’re asking about possible delays. Typically, orders are shipped without any delays, but you can always track your order on our website to make sure it’s on time. Let me know if you need any further assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I added that green tunic with the flowers to my cart, but I’m not sure how to actually finish the order. And if I add a matching scarf, will the shipping cost a lot more?", "role": "user"}, {"content": "The green floral tunic sounds lovely! To complete the order, just go to your cart and follow the checkout steps. As for shipping, the cost depends on your total order amount, so adding a scarf might change it slightly. You can see the exact shipping fee at checkout. Let me know if you need any help with that!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I return my item and exchange it for a different one?", "role": "user"}, {"content": "We don’t have an exchange option, but you can return your item within 15 days for a refund. Once the return is processed, you can place a new order for the item you want. If you need help with the return, feel free to reach out—we’re happy to assist!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What if I don’t want to deal with delivery? Can I just pick it up myself?", "role": "user"}, {"content": "If you prefer to pick up the package, you can wait for the first delivery attempt and then contact the shipping company to arrange for pickup from their office.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I wanted to know if the Black Tunic is available in XL. Can you check that for me?", "role": "user"}, {"content": "I'm unable to confirm the availability of the Black Tunic in XL. I recommend checking the product page on our website for updated size options.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What are the available sizes for this skirt? (System: Mention sizes S, M, L, and XL. No XS available.)", "role": "user"}, {"content": "This skirt is available in sizes S, M, L, and XL. Unfortunately, XS is not available. Let me know if you need more assistance.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I paid with a credit card. Do I need to add my bank details to the return form for the refund?", "role": "user"}, {"content": "No need to include your bank details if you paid by credit card. The refund will be credited directly to the card you used. If the payment was through a bank transfer, then you would need to provide IBAN and account details on the return form.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to return a swimwear I bought, but I lost the return form. How should I proceed? Also, will I get a full refund, and how long will it take?", "role": "user"}, {"content": "If you've lost the return form, you can write the necessary information (such as your order number, IBAN, and name) on a piece of paper and send it with the item. As long as the swimwear is unused, you'll get a full refund, which usually takes around 10 business days once we receive the product.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "The hijab I ordered is too sheer, and I don’t like how it looks on me. Can I return it if I’ve already tried it on? Also, how do I know if my return was accepted once I send it back?", "role": "user"}, {"content": "You can return the hijab within 15 days even if you’ve tried it on, as long as it hasn’t been worn outside. After you send it back, you’ll receive a confirmation once we’ve received and processed the return. Let me know if you need help starting the return process or have more questions!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I used bank transfer for my purchase. What do I need to include in the return form?", "role": "user"}, {"content": "If you paid by bank transfer, make sure to provide your IBAN and account holder details in the return form. This will help us refund your payment quickly.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "These won’t take more than two days, right?", "role": "user"}, {"content": "If you're asking about the delivery time, orders typically arrive within 1 to 3 business days depending on your location. If you're in a rush, I recommend checking your order status online. Let me know if you'd like help tracking your order or if there's anything else I can assist with!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I don’t see a 'Complete Order' button. How do I finish my purchase?", "role": "user"}, {"content": "Make sure all the required fields are filled in and that you’ve checked the policy agreement boxes. Once everything is complete, the 'Complete Order' button should appear at the bottom of the page.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Is there a phone number I can call to speak with customer service?", "role": "user"}, {"content": "Yes, you can reach us at 850 346 78 80 between 8 AM and 6 PM. Do you need assistance with anything else?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What sizes are available for this dress? (System: We have all sizes except small. Let the customer know.)", "role": "user"}, {"content": "This dress is available in all sizes except small. Please let me know if you need any more information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I saw the Elegance Grace scarf (code TS445566) online. Just send it to me, I don’t want to go through all that website stuff again. You know my details!", "role": "user"}, {"content": "It’s great that you love the Elegance Grace scarf! However, we can’t place the order without you completing the checkout on our website. If you log in, your details will already be saved for a faster process. Let me know if you need help finishing up!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I have product code 78912, a Black Maxi Dress. Can you tell me the price and available sizes? (System: Price: 349 TL, Available sizes: S, M, L.)", "role": "user"}, {"content": "The price of the Black Maxi Dress (product code 78912) is 349 TL, and it's available in sizes S, M, and L. Let me know if you'd like more information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Until when can I return the product I bought?", "role": "user"}, {"content": "You have a 15-day return period starting from the day you received your product. We want to ensure you're 100% happy with your purchase, but if it doesn’t meet your expectations, don’t worry! We’ll be here to assist you with the return every step of the way.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I received my order but one item is missing. What should I do? Can you send the missing item, and how much is the shipping fee for this?", "role": "user"}, {"content": "If an item is missing from your order, please contact our customer service team, and we’ll investigate the issue for you. If needed, we’ll send the missing item without any extra shipping fee. Let us know if you need further assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Does this jacket BR5500 have a hood? Didn’t see it in the pics.", "role": "user"}, {"content": "I’m unable to confirm design details like whether BR5500 has a hood. I suggest checking the product description on our website for more specifics.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I come to your address and shop?", "role": "user"}, {"content": "Hello, we are an online store, and our address in Izmir does not offer in-person shopping. You can purchase items through our website. How else may I help you?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do you sell scarves? I'm looking for a specific style.", "role": "user"}, {"content": "Yes, we offer a wide selection of scarves in different styles and colors. You can browse them on our website. Let me know if you need help finding something specific!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the price of this sweater? (System: The price is 179 TL.)", "role": "user"}, {"content": "The price of this sweater is 179 TL. Please let me know if you need anything else.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, the bag in that pic I sent you—it's real leather, yeah?", "role": "user"}, {"content": "I’m unable to verify if the bag in the image you sent is made of real leather. Please visit the product page for accurate material information.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m trying to fill out the return form, but I’m not sure what information is required since I paid via bank transfer. Do I need to include my IBAN for the refund? What other sections should I be completing?", "role": "user"}, {"content": "Yes, if you paid by bank transfer, it’s important to include your IBAN and account holder information on the return form so that we can process the refund directly to your bank account. Also, be sure to fill in the reason for the return. I’m here to help if you have any questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Wait, so can I still return if I like the product but changed my mind? And when would I get the money back? I used cash on delivery, too.", "role": "user"}, {"content": "Yes, you can return the item within 15 days, even if you just changed your mind, as long as it’s unused. Since you paid with cash on delivery, make sure to include your IBAN and account holder details on the return form so we can process your refund. The refund typically takes around 10 business days after we receive the return. Anything else I can assist with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, if I already paid for my order, but I need to change the address, can I still do that? And if I change the address, will it delay the delivery? Also, how do I know when it’s shipped?", "role": "user"}, {"content": "If you’ve already paid for your order but need to change the address, please contact customer service as soon as possible. Changing the address might cause a slight delay, depending on how far along the shipping process is. You’ll receive a notification when your order is shipped, or you can check the 'My Orders' section on our website. Anything else I can help with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Is it okay to return a product that I’ve already tried?", "role": "user"}, {"content": "We only accept returns for items that are unused and in their original packaging. If you have already used the product, unfortunately, we won’t be able to process a return. Let me know if there’s another way I can assist you!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve been trying to log in, but it says my email isn’t recognized. I know I’ve used this email before for orders. What could be the issue here?", "role": "user"}, {"content": "It’s possible that there’s a typo in the email or an issue with how the system is recognizing your account. Double-check for any extra spaces or incorrect characters. If everything looks correct and it’s still not working, you might need to reset your password or create a new account.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve been trying to place my order for over an hour now, and every time I hit the payment button, the site keeps asking for my address again. I’ve already entered it multiple times. Can you explain why it’s doing that?", "role": "user"}, {"content": "I’m really sorry for the trouble you’re facing. It seems like there might be an issue with the address validation on the site. I recommend clearing your browser’s cache or trying a different browser. If the problem continues, please reach out to customer service at 850 346 78 80, and we’ll help you complete the order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "The link I’m looking at is www.aisetesettur.com/LM1234. How long is the dress?", "role": "user"}, {"content": "I’m unable to confirm the length of products like LM1234. You’ll find sizing and length information on the product page of our website.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Wait, so I’m not paying shipping online? What do I do when the package shows up?", "role": "user"}, {"content": "For wholesale orders, shipping is paid upon delivery, so you’ll pay the courier when the package arrives. The fee is calculated by them at the time of delivery.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to return a product, but I lost the return form. What should I do? Also, when can I expect my refund?", "role": "user"}, {"content": "If you've lost the return form, it's not a problem. You can simply write the necessary details (IBAN, order number, name, and phone number) on a piece of paper and send it with the product. Refunds are usually processed within 10 business days. If you need any more assistance, just let us know!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "If I place an order but the item goes on sale right after, can I get the lower price? And what if I’ve already received the item—do I still get a discount? Or do I need to return it and buy again?", "role": "user"}, {"content": "We don’t adjust prices after an order is placed, even if the item goes on sale. If you’ve already received the item and want the sale price, you would need to return it and purchase it again at the discounted rate. Let me know if you'd like help with the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you help me with math? What’s 456 divided by 12?", "role": "user"}, {"content": "I’m here to assist with Aise Tesettur services. For math-related questions, you might want to use a calculator or an online tool for help.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the cost of this scarf? I saw it was 60 TL last time. (System: The current price is 89 TL, please update the customer.)", "role": "user"}, {"content": "The price of this scarf is now 89 TL. Please let me know if I can assist with anything else.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I put the Scarlet Shawl m1782 in my cart and I really want it ASAP, but can I just pay you guys after it gets here? I’m busy right now and don’t have time to deal with the site. Also, make sure it’s sent by tomorrow, I need it!", "role": "user"}, {"content": "I understand you're in a rush, but the order needs to be completed through the website, and we require payment before shipping. Once you place the order, we’ll ship it as soon as possible, but delivery times depend on the location. Let me know if you need help with anything!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What are the color options for this product? (System: Product name: Floral Scarf, Price: 89 TL, Description: Soft texture, Colors: Red, Blue, Beige)", "role": "user"}, {"content": "This product is available in Red, Blue, and Beige. It has a soft texture, ideal for daily use. Let me know if you need more information!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Bruh, I thought I ordered something, but I got no confirmation or nothing. What’s up?", "role": "user"}, {"content": "I understand how that can be confusing. If you didn’t receive a confirmation email, it’s possible the order didn’t go through. You can check your 'My Orders' section, or call customer service at 850 346 78 80 to check if your order was placed.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, the stuff I ordered... it’s just not what I expected. Can I send it back like without the whole form thing? And do you have any info on that scarf, I think I sent you the code earlier?", "role": "user"}, {"content": "It sounds like you want to return the items, but you will need to fill out the form to process the return. As for the scarf, even with the code, I don’t have specific product details in my system. Let me know if there’s anything else I can help with!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’d like to send an item back from my recent purchase. Could you explain how I can do that, step by step?", "role": "user"}, {"content": "Sure! The first step is to fill out the form on the back of your receipt. After that, log into your account on our website, navigate to 'My Orders,' and find the product. Click on 'Request Return,' follow the steps, and a code will be generated for you. Once that’s complete, HepsiJet will come to collect the package from your address.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I spoke to your employee Zeynep, and she said I could get 20% off on this order. Can you apply that?", "role": "user"}, {"content": "I’m sorry, but I’m unable to apply discounts unless they are part of an active promotion on our website. Please check for any current offers during checkout.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I ordered a scarf but it's not here yet, what’s going on? Also, I want to change the color of one item before it ships. Can I send it back with Yurtiçi Kargo?", "role": "user"}, {"content": "It sounds like you're waiting on a scarf delivery and want to change the color of one item before it ships. If I understood correctly, you're also asking if you can return an item using Yurtiçi Kargo. Unfortunately, once the order is placed, changes can’t be made, but you can return the item once it arrives. We work with HepsiJet for returns, so I’d recommend following the steps on our website for returns. Let me know if you need more information!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I found this jacket on your website, here's the link: www.aisetesettur.com/product/67890. The last time I checked, it was 299 TL. Is that still the price? (System: The price is now 349 TL.)", "role": "user"}, {"content": "The price of the jacket is now 349 TL, not 299 TL. Let me know if you'd like more information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I need to order a bunch of stuff, but I don’t want to pay for shipping multiple times. Is there a way to combine multiple orders into one delivery to save on costs?", "role": "user"}, {"content": "Unfortunately, we can’t combine multiple orders into one delivery after they’ve been placed. However, you can add everything to your cart at once and complete it as a single order to avoid paying for shipping multiple times.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How long do I have to return a product?", "role": "user"}, {"content": "You have a 15-day window from the day you receive your item to return it. We want you to feel completely satisfied with your purchase, and if for any reason you're not, we're happy to help with the return process. Just let us know, and we’ll make it as smooth as possible for you!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I got this tunic (product link: www.aisetesettur.com/tunic-blue-12345), and honestly, it's not what I expected. Do I really need to go through the whole return process, or can I just send it back without all the paperwork? And I was also looking at this cap—I sent you a link—do you know how much that is?", "role": "user"}, {"content": "I understand the tunic didn’t meet your expectations, and yes, to return it, you’ll need to follow the return process and fill out the form. Regarding the cap, I’m afraid I don’t have the product price or availability information. I recommend checking directly on our website to get the most accurate details!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "The dress in that pic I sent—still available in large? Let me know.", "role": "user"}, {"content": "I can’t confirm the availability of sizes for the dress in the image you sent. Please visit the product page on the website to check current stock and sizes.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, what’s this 'complete order' button? I clicked it, but nothing happened.", "role": "user"}, {"content": "After clicking 'complete order,' an order number should be generated and sent to your email. If nothing happened, please try again, or contact our customer service at 850 346 78 80 for assistance.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I need to talk to someone at Aise Tesettur. Is there a contact number?", "role": "user"}, {"content": "Absolutely! You can reach us at 850 346 78 80 from 8 AM to 6 PM. Is there anything else I can assist you with today?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I selected cash-on-delivery, but now I’m thinking of just paying online. Can I switch?", "role": "user"}, {"content": "Unfortunately, once the order is placed, we can’t change the payment method. If you want to avoid the fee next time, you can choose to pay online.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, any chance you know if this top (RV8455) is stretchy? I need something comfy.", "role": "user"}, {"content": "I’m afraid I don’t have information about the fabric or stretchiness of specific items like RV8455. I recommend checking the product page for more details on the material.", "role": "assistant"}] |