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I have a pending payment on my card. Why?
45
pending_card_payment
200
200
1,268
4,199
Can I get an actual card
43
order_physical_card
201
201
6,392
5,153
How do I get a refund for an item I bought?
52
request_refund
202
202
5,188
3,423
How to verify my identity
74
why_verify_identity
203
203
9,028
1,708
beneficiary transfer problems?
7
beneficiary_not_allowed
204
204
9,115
1,187
How do I top-up my card with a cheque?
58
top_up_by_cash_or_cheque
205
205
9,264
1,391
My card payment had the wrong exchange rate
17
card_payment_wrong_exchange_rate
206
206
4,846
6,861
Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.
53
reverted_card_payment?
207
207
6,803
8,776
Why do I still have a pending cash withdrawal?
46
pending_cash_withdrawal
208
208
2,671
8,264
I transferred some funds but I don't see it
5
balance_not_updated_after_bank_transfer
209
209
1,070
4,082
There seems to be an additional charge of £1 on my statement, what is the reason for this?
34
extra_charge_on_statement
210
210
8,882
5,054
The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?
6
balance_not_updated_after_cheque_or_cash_deposit
211
211
8,414
8,050
I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?
75
wrong_amount_of_cash_received
212
212
879
7,594
Will I get charged for topping up with an international card?
57
top_up_by_card_charge
213
213
1,567
4,283
I can still see money in my account after making a payment
5
balance_not_updated_after_bank_transfer
214
214
8,286
493
I would like to know where the funds are at.
70
verify_source_of_funds
215
215
1,114
6,871
What if my top up didn't work?
59
top_up_failed
216
216
1,971
2,877
How can I make my card ready to use?
0
activate_my_card
217
217
7,617
5,935
I sent a payment, but the person I sent it to says they don't have it
66
transfer_not_received_by_recipient
218
218
9,605
3,036
I think my top up may have been reverted, what do I do?
61
top_up_reverted
219
219
9,836
1,508
Will you charge me for exchanging foreign currencies?
31
exchange_charge
220
220
7,804
5,897
I finally got my card. Now I want to link it. Is that something you have to do or can I do that?
13
card_linking
221
221
6,034
9,227
Is it possible to change from USD to GBP with your App?
33
exchange_via_app
222
222
3,314
8,773
who do I talk to, to cancel a transfer?
8
cancel_transfer
223
223
7,268
4,633
There is a direct debit set up that I didn't create.
28
direct_debit_payment_not_recognised
224
224
752
6,399
How can I get a Visa and Mastercard?
73
visa_or_mastercard
225
225
4,252
6,186
I purchased something abroad but the exchange rate is incorrect.
17
card_payment_wrong_exchange_rate
226
226
4,786
3,050
Why is there a fee on my money transfer?
64
transfer_fee_charged
227
227
7,079
6,052
When do I get my PIN?
38
get_physical_card
228
228
9,913
3,154
I have my residency in the US, but I would love to get a card.
24
country_support
229
229
458
4,980
My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?
34
extra_charge_on_statement
230
230
8,395
7,547
Where is my top-up verification code?
71
verify_top_up
231
231
9,707
7,861
How do I switch to a different currency?
33
exchange_via_app
232
232
9,313
9,557
Why are all my transfers failing? I have the details right and they won't complete. I've been trying all day and they still won't go through, this is URGENT, please help.
27
declined_transfer
233
233
2,825
448
Where do I find the auto top- up?
4
automatic_top_up
234
234
2,719
2,984
What does it mean when a payment is pending?
45
pending_card_payment
235
235
7,715
2,267
I got the incorrect amount of money given to me from my account
75
wrong_amount_of_cash_received
236
236
8,258
4,694
How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.
5
balance_not_updated_after_bank_transfer
237
237
5,014
2,295
Why am I charged whenever I withdraw cash?
19
cash_withdrawal_charge
238
238
260
5,805
Why was I charged extra on my app?
34
extra_charge_on_statement
239
239
3,763
8,538
I bought an item then noticed the exchange rate was wrong.
17
card_payment_wrong_exchange_rate
240
240
8,853
2,204
What does it mean if my payment was reverted?
53
reverted_card_payment?
241
241
6,580
3,156
I would like to activate my card.
0
activate_my_card
242
242
9,813
7,527
I didn't get the all the cash i wanted from the atm
75
wrong_amount_of_cash_received
243
243
8,075
9,152
Can I possibly change my currency to another?
33
exchange_via_app
244
244
4,332
6,865
Where can i find the virtual card?
40
getting_virtual_card
245
245
5,224
7,739
Can I call to get my card activated?
0
activate_my_card
246
246
7,284
6,765
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet. Can you check on your end to see if the money has reached you guys?
51
Refund_not_showing_up
247
247
5,142
2,958
How do I add money to my card?
62
topping_up_by_card
248
248
9,508
1,104
i received my American Express in Apple pay, why is top up not working?
2
apple_pay_or_google_pay
249
249
6,468
3,432
Do you work in Greece?
24
country_support
250
250
120
2,479
What do I do after the ATM takes my card.
18
card_swallowed
251
251
7,852
9,012
My topup got reverted. Please let me know if there is any issue in system.
61
top_up_reverted
252
252
2,114
89
When traveling, is it possible for it to add money at specific time intervals?
4
automatic_top_up
253
253
8,774
434
I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?
66
transfer_not_received_by_recipient
254
254
7,427
5,370
how do i set up my apple pay watch to connect to my account
2
apple_pay_or_google_pay
255
255
3,908
2,381
I transferred money but the recipient does not see the funds in their account?
66
transfer_not_received_by_recipient
256
256
7,579
1,167
Is a new debit card free?
39
getting_spare_card
257
257
498
8,700
do you have a fee for receiving a SEPA transfer?
56
top_up_by_bank_transfer_charge
258
258
5,900
3,148
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.
51
Refund_not_showing_up
259
259
3,941
5,976
I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?
19
cash_withdrawal_charge
260
260
5,280
6,459
How do I go about exchanging currencies with this app?
33
exchange_via_app
261
261
7,372
5,642
I can't get the top-up to work! What's going on here.
59
top_up_failed
262
262
3,492
1,668
What are the currency types that I can keep money in.
36
fiat_currency_support
263
263
1,587
8,377
Does your app allow currency exchange from USD to GBP?
33
exchange_via_app
264
264
9,241
6,790
Can I have my card delivered on Tuesday?
12
card_delivery_estimate
265
265
8,019
4,141
What is the time for a transfer?
66
transfer_not_received_by_recipient
266
266
3,775
604
If I make a mistake can I cancel the transaction?
8
cancel_transfer
267
267
2,044
9,727
My top up did not complete.
47
pending_top_up
268
268
786
2,005
I can't get my Google Pay Top to work. Are there any issues on your end?
2
apple_pay_or_google_pay
269
269
4,309
970
What are the cards and currencies that you support?
54
supported_cards_and_currencies
270
270
1,299
3,914
I refuse to verify my identity.
74
why_verify_identity
271
271
5,685
6,894
I don't know what a pending payment is.
45
pending_card_payment
272
272
8,219
2,744
I have one of your cards, but I don't know how to link it.
13
card_linking
273
273
4,377
3,509
When will I get my money? It's been too long.
66
transfer_not_received_by_recipient
274
274
8,486
1,801
How much are the fees for adding funds using an international card?
57
top_up_by_card_charge
275
275
1,582
8,492
How long does the "pending" period of a transfer take?
48
pending_transfer
276
276
8,914
2,357
where exactly does money come from
70
verify_source_of_funds
277
277
1,194
7,900
I want a backup second card. Is this possible?
39
getting_spare_card
278
278
7,262
1,956
I lost my phone. What do I do to block someone else from using my account?
42
lost_or_stolen_phone
279
279
3,079
463
There is a duplicate charge on my account.
63
transaction_charged_twice
280
280
1,400
1,885
I can't use my card because it is not working.
14
card_not_working
281
281
920
1,902
What may be the reason that my transfer did not go through?
35
failed_transfer
282
282
5,437
3,986
I was charged multiple times for one purchase
63
transaction_charged_twice
283
283
7,722
6,526
Help! The app says I took out cash but I didn't!
20
cash_withdrawal_not_recognised
284
284
1,856
7,577
Are there businesses that don't accept this card?
10
card_acceptance
285
285
6,410
6,119
There is a fee from a transfer that is not supposed to be here!
64
transfer_fee_charged
286
286
2,881
762
Payment did not process
7
beneficiary_not_allowed
287
287
1,586
5,379
How do I use a check to top up?
58
top_up_by_cash_or_cheque
288
288
4,456
4,672
The exchange rate for case abroad is applied wrong.
76
wrong_exchange_rate_for_cash_withdrawal
289
289
856
6,676
How do I verify my identity online
69
verify_my_identity
290
290
7,052
4,075
How many disposable cards can you own?
29
disposable_card_limits
291
291
8,062
7,365
I need to find out where the card is that I ordered.
11
card_arrival
292
292
7,828
8,153
Why was my withdrawal requested cancelled by the ATM?
26
declined_cash_withdrawal
293
293
402
3,818
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??
61
top_up_reverted
294
294
3,916
990
I can't figure out why I haven't gotten my cash, when I already put the check in the bank.
6
balance_not_updated_after_cheque_or_cash_deposit
295
295
2,276
7,647
I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?
59
top_up_failed
296
296
5,869
883
My actual card isn't functioning.
14
card_not_working
297
297
7,982
1,257
I cannot see the card PIN anywhere?
38
get_physical_card
298
298
3,082
3,723
I forgot my phone at the hotel, so I can't access the app.
42
lost_or_stolen_phone
299
299
7,886
1,834