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|---|---|---|---|---|---|---|
How do I order a new card if my current one is about to expire? | 9 | card_about_to_expire | 400 | 400 | 7,129 | 8,485 |
How long will the transfer take? | 48 | pending_transfer | 401 | 401 | 497 | 7,707 |
Why was I not able to get cash from the ATM? | 26 | declined_cash_withdrawal | 402 | 402 | 5,703 | 144 |
Can you tell me how to top up on my card? | 62 | topping_up_by_card | 403 | 403 | 1,473 | 6,852 |
How long do top-ups take to go through | 47 | pending_top_up | 404 | 404 | 1,958 | 3,464 |
Can I set it up to add money every few days automatically while I am traveling? | 4 | automatic_top_up | 405 | 405 | 6,649 | 5,465 |
I am having some difficulty verifying my id. | 68 | unable_to_verify_identity | 406 | 406 | 8,332 | 194 |
Which cash machines will allow me to change my PIN? | 21 | change_pin | 407 | 407 | 1,726 | 6,938 |
When I topped up the app has seemed to reverted it. | 61 | top_up_reverted | 408 | 408 | 8,309 | 8,365 |
I don't remember my passcode? | 44 | passcode_forgotten | 409 | 409 | 8,988 | 3,103 |
I was charged a fee when buying stuff with my card. | 15 | card_payment_fee_charged | 410 | 410 | 3,057 | 3,282 |
How many active transactions can I make with a disposable card? | 29 | disposable_card_limits | 411 | 411 | 9,649 | 9,967 |
Why isn't the transfer to my account showing up? | 5 | balance_not_updated_after_bank_transfer | 412 | 412 | 4,956 | 7,044 |
How do I start auto top up? | 4 | automatic_top_up | 413 | 413 | 2,088 | 270 |
How do I close my account, since I'm dissatisfied? | 55 | terminate_account | 414 | 414 | 5,978 | 8,502 |
Can I get my card fast tracked? | 12 | card_delivery_estimate | 415 | 415 | 2,604 | 8,646 |
Why should I have to prove my identity? | 74 | why_verify_identity | 416 | 416 | 9,253 | 5,666 |
Can I increase my top-up maximum? | 60 | top_up_limits | 417 | 417 | 5,498 | 5,839 |
I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow. | 8 | cancel_transfer | 418 | 418 | 7,593 | 4,890 |
At what ATM can I change my PIN? | 21 | change_pin | 419 | 419 | 7,849 | 1,384 |
I topped up but my money is not showing. Why is that? | 61 | top_up_reverted | 420 | 420 | 1,244 | 2,005 |
The app is showing a cash withdrawal that I didn't make. | 20 | cash_withdrawal_not_recognised | 421 | 421 | 7,239 | 8,444 |
I didn't make the direct debit payment on my account. | 28 | direct_debit_payment_not_recognised | 422 | 422 | 4,743 | 8,369 |
how do i cancel my account | 55 | terminate_account | 423 | 423 | 3,006 | 1,887 |
Which currencies will you exchange? | 36 | fiat_currency_support | 424 | 424 | 4,105 | 6,908 |
What type of card can I use to top up? | 54 | supported_cards_and_currencies | 425 | 425 | 4,027 | 5,729 |
I tried to withdraw $100, all it gave me was $20. | 75 | wrong_amount_of_cash_received | 426 | 426 | 5,583 | 2,055 |
What is this extra fee? | 15 | card_payment_fee_charged | 427 | 427 | 6,805 | 392 |
How long will it take to have my card mailed to me? | 12 | card_delivery_estimate | 428 | 428 | 5,013 | 9,906 |
Am I allowed to transfer money to a beneficiary? | 7 | beneficiary_not_allowed | 429 | 429 | 9,608 | 9,996 |
I must quickly transfer something from China, and I need to know how long it will take. | 67 | transfer_timing | 430 | 430 | 7,731 | 4,960 |
I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers? | 27 | declined_transfer | 431 | 431 | 1,146 | 9,217 |
I've got to have one of those virtual cards. | 40 | getting_virtual_card | 432 | 432 | 1,188 | 4,989 |
Why is the cash not showing in my account for the check I deposited? | 6 | balance_not_updated_after_cheque_or_cash_deposit | 433 | 433 | 4,389 | 4,807 |
How much transactions do I get with a disposable card? | 29 | disposable_card_limits | 434 | 434 | 2,388 | 4,227 |
I noticed that there is a withdrawal in the app that is not mine. | 20 | cash_withdrawal_not_recognised | 435 | 435 | 4,759 | 5,611 |
What are the fees associated with top up via transfer? | 56 | top_up_by_bank_transfer_charge | 436 | 436 | 1,220 | 7,308 |
I do not recognize a direct debit payment that I see on my app | 28 | direct_debit_payment_not_recognised | 437 | 437 | 2,983 | 5,913 |
Is it free to exchange currency? | 31 | exchange_charge | 438 | 438 | 6,892 | 6,459 |
How can I put more money into my account? | 58 | top_up_by_cash_or_cheque | 439 | 439 | 4 | 5,471 |
what is this extra charge for a withdrawal? | 19 | cash_withdrawal_charge | 440 | 440 | 6,186 | 5,606 |
Set a new PIN please. | 21 | change_pin | 441 | 441 | 3,408 | 1,971 |
can I use it in any country? | 24 | country_support | 442 | 442 | 7,348 | 1,935 |
How do I reset my password? | 44 | passcode_forgotten | 443 | 443 | 4,793 | 4,875 |
Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen? | 25 | declined_card_payment | 444 | 444 | 1,081 | 4,423 |
How do I go about getting hold of a virtual card? | 40 | getting_virtual_card | 445 | 445 | 999 | 9,209 |
How do I use my card to top up? | 62 | topping_up_by_card | 446 | 446 | 403 | 9,090 |
The cash I got at the ATM is still in my account. | 46 | pending_cash_withdrawal | 447 | 447 | 8,312 | 4,621 |
When will my card come? I need it as soon as possible! | 12 | card_delivery_estimate | 448 | 448 | 2,818 | 5,555 |
Why is your exchange rate so bad? | 17 | card_payment_wrong_exchange_rate | 449 | 449 | 1,575 | 6,068 |
How do you exchange currencies | 33 | exchange_via_app | 450 | 450 | 8,713 | 6,489 |
The ATM charged me an extra fee, Why? | 19 | cash_withdrawal_charge | 451 | 451 | 899 | 7,881 |
Why is top up not working if I use my American express with my apple pay? | 2 | apple_pay_or_google_pay | 452 | 452 | 7,796 | 1,540 |
Where can I check to see where the money in my account came from? | 70 | verify_source_of_funds | 453 | 453 | 2,505 | 4,845 |
My funds must be verified | 70 | verify_source_of_funds | 454 | 454 | 7,602 | 4,436 |
How to modify my details. | 30 | edit_personal_details | 455 | 455 | 8,465 | 6,409 |
Why is there a payment I didn't do in my app? | 16 | card_payment_not_recognised | 456 | 456 | 3,697 | 9,785 |
i put money on my card and i dont see it on the balance | 47 | pending_top_up | 457 | 457 | 1,149 | 4,954 |
Is it possible for a person who lives in the US to get a card? | 24 | country_support | 458 | 458 | 2,355 | 3,202 |
I need to change my last name on my account because I just got married. | 30 | edit_personal_details | 459 | 459 | 9,349 | 901 |
I can't see my Google Pay top up. Is it not working correctly? | 2 | apple_pay_or_google_pay | 460 | 460 | 5,478 | 5,286 |
Why is my friend not getting a transaction arrival yet? | 66 | transfer_not_received_by_recipient | 461 | 461 | 3,651 | 2,255 |
Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back? | 63 | transaction_charged_twice | 462 | 462 | 5,684 | 4,675 |
How much is it to receive money? | 56 | top_up_by_bank_transfer_charge | 463 | 463 | 3,733 | 3,034 |
Can I change my PIN at any ATM? | 21 | change_pin | 464 | 464 | 9,527 | 7,366 |
I need to know which flat currencies are supported by you. | 36 | fiat_currency_support | 465 | 465 | 4,617 | 9,939 |
My money transfer has not yet occurred | 48 | pending_transfer | 466 | 466 | 8,632 | 4,067 |
Why does it say my transfer failed? | 35 | failed_transfer | 467 | 467 | 512 | 8,129 |
I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while | 28 | direct_debit_payment_not_recognised | 468 | 468 | 3,892 | 2,036 |
Can I still use my account without verifying my identity? | 74 | why_verify_identity | 469 | 469 | 1,652 | 4,766 |
What is the first step that I should take after my card has been stolen? | 41 | lost_or_stolen_card | 470 | 470 | 1,174 | 2,704 |
How do I find the refund on my statement? | 51 | Refund_not_showing_up | 471 | 471 | 1,374 | 6,175 |
Can I get spare cards? | 39 | getting_spare_card | 472 | 472 | 6,784 | 753 |
Can I start an account for my kids? | 1 | age_limit | 473 | 473 | 4,268 | 3,072 |
Why is my cash still pending that I put in ATM? | 46 | pending_cash_withdrawal | 474 | 474 | 9,297 | 9,299 |
Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges. | 76 | wrong_exchange_rate_for_cash_withdrawal | 475 | 475 | 7,545 | 5,967 |
Is there a top-up fee if you add money in USD? | 57 | top_up_by_card_charge | 476 | 476 | 8,859 | 2,653 |
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages. | 25 | declined_card_payment | 477 | 477 | 1,790 | 4,565 |
I just got a new card how do I get it to start working? | 0 | activate_my_card | 478 | 478 | 6,268 | 2,752 |
I believe my top up did not work. | 59 | top_up_failed | 479 | 479 | 1,859 | 4,308 |
Who do I call to cancel a transfer? | 8 | cancel_transfer | 480 | 480 | 5,994 | 2,771 |
If I bought something I didn't like, can I get a refund? | 52 | request_refund | 481 | 481 | 9,393 | 1,324 |
How do I find out how or where this transaction on my account came from? | 16 | card_payment_not_recognised | 482 | 482 | 921 | 9,125 |
I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through? | 8 | cancel_transfer | 483 | 483 | 5,994 | 5,854 |
My card payments have stopped. | 53 | reverted_card_payment? | 484 | 484 | 1,108 | 9,098 |
What's the process for topping up my card? | 62 | topping_up_by_card | 485 | 485 | 5,763 | 9,676 |
I thought you guys offered free transfers. Why was I charged? | 64 | transfer_fee_charged | 486 | 486 | 2,391 | 9,694 |
Will I be charged for adding money using an international card? | 57 | top_up_by_card_charge | 487 | 487 | 3,108 | 7,560 |
I have two of the same charges on my account! | 63 | transaction_charged_twice | 488 | 488 | 9,302 | 5,910 |
Why did my card get charged twice for a transaction? | 63 | transaction_charged_twice | 489 | 489 | 5,156 | 2,942 |
My card failed to work when I was shopping in a store | 25 | declined_card_payment | 490 | 490 | 4,494 | 7,866 |
How do I withdraw money? | 3 | atm_support | 491 | 491 | 5,687 | 5,538 |
Why is my payment declined? It looked like everything worked ok and my account was fine. | 25 | declined_card_payment | 492 | 492 | 1,437 | 2,836 |
Can you give me info about what to do when my card expires? | 9 | card_about_to_expire | 493 | 493 | 6,554 | 9,408 |
There is a potentially fraudulent direct debit on my account. | 28 | direct_debit_payment_not_recognised | 494 | 494 | 9,867 | 4,736 |
My card is about to expired what will happen? | 9 | card_about_to_expire | 495 | 495 | 3,601 | 6,676 |
I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times? | 35 | failed_transfer | 496 | 496 | 6,209 | 6,654 |
I have a pending money transfer | 48 | pending_transfer | 497 | 497 | 4,383 | 5,713 |
Can I get a second card for free? | 39 | getting_spare_card | 498 | 498 | 7,262 | 4,452 |
For what reason did my top-up fail? | 59 | top_up_failed | 499 | 499 | 6,404 | 8,061 |