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I made a check deposit but the cash hasn't arrived in my account yet. | 6 | balance_not_updated_after_cheque_or_cash_deposit | 300 | 300 | 7,230 | 1,677 |
Why is the transfer still pending? Can I do something? | 48 | pending_transfer | 301 | 301 | 8,943 | 5,588 |
The recipient doesn't see the money transaction I made | 66 | transfer_not_received_by_recipient | 302 | 302 | 5,407 | 1,625 |
Is there a way to order a virtual card on the website? | 40 | getting_virtual_card | 303 | 303 | 445 | 4,555 |
What is the average pending time for a transaction? | 48 | pending_transfer | 304 | 304 | 8,343 | 7,462 |
Does it matter if I use Visa or Mastercard? | 73 | visa_or_mastercard | 305 | 305 | 821 | 8,651 |
Why is my contactless not working? | 23 | contactless_not_working | 306 | 306 | 323 | 9,309 |
How come I can't get money at the ATM | 26 | declined_cash_withdrawal | 307 | 307 | 2,922 | 4,939 |
I need a transfer cancelled. | 8 | cancel_transfer | 308 | 308 | 1,137 | 3,529 |
I think that there was an error in calculating the exchange rate. I recently withdrew cash and received much less than expected. | 76 | wrong_exchange_rate_for_cash_withdrawal | 309 | 309 | 5,354 | 5,174 |
Will I be charged a fee for topping up using a European card? | 57 | top_up_by_card_charge | 310 | 310 | 811 | 8,463 |
What's the limit on total number of cards I can have? | 39 | getting_spare_card | 311 | 311 | 3,073 | 7,528 |
Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions. | 63 | transaction_charged_twice | 312 | 312 | 5,684 | 9,386 |
I am unable to use my top-up on the app. Could you explain this to me? | 61 | top_up_reverted | 313 | 313 | 8,484 | 8,825 |
I was charged multiple times for one transaction. | 63 | transaction_charged_twice | 314 | 314 | 172 | 917 |
How do I find the top-up verification code? | 71 | verify_top_up | 315 | 315 | 1,908 | 1,813 |
I would like to make sure it is delivered on a certain date. | 12 | card_delivery_estimate | 316 | 316 | 3,317 | 1,886 |
Why can't I edit my personal details? | 30 | edit_personal_details | 317 | 317 | 6,679 | 5,243 |
How is my card payment still pending? | 45 | pending_card_payment | 318 | 318 | 7,623 | 705 |
Why hasn't my ID been verified? | 68 | unable_to_verify_identity | 319 | 319 | 8,492 | 958 |
How do I activate my new card | 0 | activate_my_card | 320 | 320 | 9,136 | 9,694 |
I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it. | 25 | declined_card_payment | 321 | 321 | 2,919 | 3,384 |
The app reverted my top up | 61 | top_up_reverted | 322 | 322 | 4,270 | 9,544 |
How do I troubleshoot when contactless doesn't work? | 23 | contactless_not_working | 323 | 323 | 2,217 | 4,389 |
I am unable to transfer money. I believe it is not working because it states it was declined. | 27 | declined_transfer | 324 | 324 | 6,864 | 9,976 |
Will my pin number be sent with my card? | 38 | get_physical_card | 325 | 325 | 3,370 | 9,530 |
My top up doesn't work | 59 | top_up_failed | 326 | 326 | 2,189 | 6,879 |
Where do I go for a refund? | 52 | request_refund | 327 | 327 | 1,779 | 8,499 |
This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate! | 17 | card_payment_wrong_exchange_rate | 328 | 328 | 1,742 | 3,603 |
There's a cash withdrawal I didn't make | 20 | cash_withdrawal_not_recognised | 329 | 329 | 3,153 | 3,843 |
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on? | 61 | top_up_reverted | 330 | 330 | 5,155 | 6,460 |
Please tell me, do you use Visa or Mastercard? | 73 | visa_or_mastercard | 331 | 331 | 2,494 | 2,007 |
I requested a refund but can't see it. | 51 | Refund_not_showing_up | 332 | 332 | 6,968 | 9,791 |
How can I tell what foreign exchange rate I will get? | 32 | exchange_rate | 333 | 333 | 3,961 | 3,940 |
Please let me know how to place an order for a virtual card | 40 | getting_virtual_card | 334 | 334 | 6,829 | 8,216 |
I ordered a card and would like to know how to track the delivery progress of it. | 11 | card_arrival | 335 | 335 | 2,215 | 8,107 |
My app shows cash I didn't get. | 20 | cash_withdrawal_not_recognised | 336 | 336 | 7,298 | 1,030 |
If I exchange currencies on a frequent basis can I receive a discount? | 31 | exchange_charge | 337 | 337 | 8,972 | 4,443 |
I have a transfer that is still pending. | 48 | pending_transfer | 338 | 338 | 8,632 | 2,169 |
Can I get the Mastercard? | 73 | visa_or_mastercard | 339 | 339 | 6,036 | 4,684 |
My statement has a payment that I do not recall making | 16 | card_payment_not_recognised | 340 | 340 | 5,987 | 6,409 |
What are the guidelines for the disposable cards? | 29 | disposable_card_limits | 341 | 341 | 7,162 | 6,040 |
Where did this extra €1 fee on my statement come from? | 34 | extra_charge_on_statement | 342 | 342 | 563 | 5,732 |
I noticed my card payment was cancelled, can you tell me why? | 53 | reverted_card_payment? | 343 | 343 | 3,476 | 5,737 |
I need this item refunded | 52 | request_refund | 344 | 344 | 8,065 | 9,422 |
I need to hold money, what currencies can I use? | 36 | fiat_currency_support | 345 | 345 | 7,743 | 3,408 |
I received an extra charge for using the card. Why? | 15 | card_payment_fee_charged | 346 | 346 | 96 | 6,823 |
I need to get visa and mastercard | 73 | visa_or_mastercard | 347 | 347 | 2,809 | 3,621 |
how can the money machine keep my card what do i need to do? | 18 | card_swallowed | 348 | 348 | 8,228 | 7,041 |
I forgot my passcode. Now what? | 44 | passcode_forgotten | 349 | 349 | 8,734 | 8,412 |
How much can I withdrawal in one month without incurring fees? | 19 | cash_withdrawal_charge | 350 | 350 | 520 | 2,439 |
My identity wasn't verified | 68 | unable_to_verify_identity | 351 | 351 | 4,042 | 9,349 |
I have been charged more than I should for the presents I bought when abroad, the problem seems to be the exchange rate. | 17 | card_payment_wrong_exchange_rate | 352 | 352 | 7,885 | 3,601 |
Why is the app showing a still pending message on a withdraw that has already been done? | 46 | pending_cash_withdrawal | 353 | 353 | 8,335 | 2,354 |
I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it. | 51 | Refund_not_showing_up | 354 | 354 | 5,204 | 3,218 |
What countries do you operate in? | 24 | country_support | 355 | 355 | 683 | 4,834 |
The app reversed a top off I had. What should I do? | 61 | top_up_reverted | 356 | 356 | 5,716 | 8,459 |
I cannot withdraw money from the ATM | 26 | declined_cash_withdrawal | 357 | 357 | 7,047 | 4,963 |
I tried to do a transfer but it didn't go through. | 35 | failed_transfer | 358 | 358 | 4,051 | 6,592 |
What needs to be provided for identity verification? | 69 | verify_my_identity | 359 | 359 | 4,354 | 5,347 |
Do I receive the physical card for free | 43 | order_physical_card | 360 | 360 | 7,220 | 9,768 |
What are the requirements to verify my identity? | 69 | verify_my_identity | 361 | 361 | 3,650 | 1,079 |
Why is my withdrawal from the ATM still showing as pending? | 46 | pending_cash_withdrawal | 362 | 362 | 2,698 | 38 |
Why did I only receive a partial amount of what I tried to withdraw? | 75 | wrong_amount_of_cash_received | 363 | 363 | 7,636 | 2,564 |
Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me? | 59 | top_up_failed | 364 | 364 | 3,077 | 389 |
Why is the payment on my card still pending? | 45 | pending_card_payment | 365 | 365 | 200 | 6,928 |
I still want to use my account but haven't verified is that OK? | 74 | why_verify_identity | 366 | 366 | 5,597 | 2,194 |
The money that I have transferred hasn't arrived yet. | 5 | balance_not_updated_after_bank_transfer | 367 | 367 | 1,583 | 4,056 |
I'm due a refund and it is not on my statement. | 51 | Refund_not_showing_up | 368 | 368 | 1,374 | 6,777 |
Is going to a bank only way to change my PIN? | 21 | change_pin | 369 | 369 | 6,089 | 9,618 |
I've just moved and I need to change my details | 30 | edit_personal_details | 370 | 370 | 1,785 | 2,076 |
Why did I get charged more for using my card? | 15 | card_payment_fee_charged | 371 | 371 | 96 | 3,667 |
I want to close my account due to poor customer service. | 55 | terminate_account | 372 | 372 | 9,941 | 2,431 |
Why can't I get cash from the ATM? | 26 | declined_cash_withdrawal | 373 | 373 | 2,445 | 6,739 |
I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do? | 72 | virtual_card_not_working | 374 | 374 | 3,265 | 609 |
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help! | 15 | card_payment_fee_charged | 375 | 375 | 5,208 | 4,969 |
Can I use my card in Austria? | 24 | country_support | 376 | 376 | 1,618 | 9,076 |
Where can I do a cash withdrawal? | 3 | atm_support | 377 | 377 | 2,439 | 6,706 |
Please tell me why I was charged additionally when I used the card. | 15 | card_payment_fee_charged | 378 | 378 | 5,705 | 1,240 |
what's my top-up verification code? | 71 | verify_top_up | 379 | 379 | 9,797 | 4,664 |
Are there going to be fees from adding money with an international card? | 57 | top_up_by_card_charge | 380 | 380 | 9,880 | 3,551 |
How many times can I use my disposable card? | 29 | disposable_card_limits | 381 | 381 | 8,374 | 8,534 |
I did a cash deposit to my account but it doesn't show up | 6 | balance_not_updated_after_cheque_or_cash_deposit | 382 | 382 | 2,513 | 6,590 |
I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow | 8 | cancel_transfer | 383 | 383 | 6,549 | 9,500 |
Do you hold money and if so, what currencies do you accept? | 36 | fiat_currency_support | 384 | 384 | 345 | 9,582 |
Is there anyway to bypass identity verification? | 74 | why_verify_identity | 385 | 385 | 9,916 | 5,686 |
how long should I expect to wait for my card to arrive? | 12 | card_delivery_estimate | 386 | 386 | 6,330 | 6,849 |
Can you tell me why my transfer declined? | 27 | declined_transfer | 387 | 387 | 3,449 | 5,910 |
How long until my card will get here? | 12 | card_delivery_estimate | 388 | 388 | 7,574 | 4,469 |
Please help. The card won't work. | 14 | card_not_working | 389 | 389 | 2,282 | 5,765 |
How can I find out about an extra fee on my statement? | 34 | extra_charge_on_statement | 390 | 390 | 563 | 5,602 |
I need to withdraw money. Where can I do that? | 3 | atm_support | 391 | 391 | 377 | 2,861 |
I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this? | 46 | pending_cash_withdrawal | 392 | 392 | 1,055 | 7,365 |
A refund for a recent return has not arrived on my card. | 51 | Refund_not_showing_up | 393 | 393 | 2,306 | 3,012 |
There's a payment in my history I don't recognize | 16 | card_payment_not_recognised | 394 | 394 | 7,840 | 8,853 |
where can I find the auto-top up option? | 4 | automatic_top_up | 395 | 395 | 2,742 | 6,239 |
do i need to wait for my card before i get pin | 38 | get_physical_card | 396 | 396 | 7,154 | 7,805 |
How can I receive verification for the source of my funds? | 70 | verify_source_of_funds | 397 | 397 | 6,897 | 5,357 |
Why am I getting declines when trying to make a purchase online? | 27 | declined_transfer | 398 | 398 | 3,092 | 3,584 |
I tried my PIN too many times and now my card won't work! | 49 | pin_blocked | 399 | 399 | 9,885 | 1,880 |