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I'm worried my card might be lost in the mail? How long does it usually take to arrive? | 12 | card_delivery_estimate | 600 | 600 | 5,063 | 1,325 |
The day before yesterday I transferred funds to another account within the country. The funds have not yet arrived. I double and triple checked the account number and it was correct. Why hasn't the transfer been completed yet? | 66 | transfer_not_received_by_recipient | 601 | 601 | 8,686 | 1,114 |
I think my transfer failed. What do I do now? | 35 | failed_transfer | 602 | 602 | 6,448 | 3,658 |
|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine. Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please? | 66 | transfer_not_received_by_recipient | 603 | 603 | 4,175 | 1,187 |
Can you tell me if there are limits to disposable virtual cards? | 29 | disposable_card_limits | 604 | 604 | 4,344 | 1,851 |
I tried to transfer some money and it hasn't done it yet - what's going on? | 66 | transfer_not_received_by_recipient | 605 | 605 | 254 | 9,881 |
I paid with card and was charged a fee that shouldn't be there! | 15 | card_payment_fee_charged | 606 | 606 | 6,809 | 3,725 |
A debit came through that I need to dispute. | 28 | direct_debit_payment_not_recognised | 607 | 607 | 6,875 | 1,505 |
My transaction is on the wrong account. | 8 | cancel_transfer | 608 | 608 | 7,863 | 3,168 |
What do I do if I have exceeded all my PIN tries? | 49 | pin_blocked | 609 | 609 | 2,227 | 6,556 |
I want a physical card | 43 | order_physical_card | 610 | 610 | 3,536 | 5,187 |
I recently purchased something, and the exchange rate was wrong. | 17 | card_payment_wrong_exchange_rate | 611 | 611 | 9,288 | 7,303 |
What do I do if i accidentally broke my card? | 14 | card_not_working | 612 | 612 | 1,725 | 6,641 |
I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app. | 8 | cancel_transfer | 613 | 613 | 8,184 | 2,594 |
My transfer has been declined. | 27 | declined_transfer | 614 | 614 | 2,710 | 2,140 |
How much is it to use my US debit or credit card to top up? | 57 | top_up_by_card_charge | 615 | 615 | 8,993 | 1,175 |
I requested money from the ATM and it didn't give me as much as I requested. | 75 | wrong_amount_of_cash_received | 616 | 616 | 9,325 | 3,834 |
Someone might be using my card. What should I do? | 22 | compromised_card | 617 | 617 | 9,315 | 781 |
i have been trying to top up my account with a check but it won't work | 58 | top_up_by_cash_or_cheque | 618 | 618 | 7,704 | 9,622 |
I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed? | 48 | pending_transfer | 619 | 619 | 4,511 | 7,133 |
How can I get my card to work? | 14 | card_not_working | 620 | 620 | 2,404 | 6,035 |
Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out. | 28 | direct_debit_payment_not_recognised | 621 | 621 | 3,931 | 7,669 |
How long does it take for money to transfer? | 5 | balance_not_updated_after_bank_transfer | 622 | 622 | 6,406 | 7,202 |
What ID do I need to verify my identity? | 69 | verify_my_identity | 623 | 623 | 8,476 | 8,716 |
I think you reverted my top up. | 61 | top_up_reverted | 624 | 624 | 5,688 | 3,311 |
My top up hasn't gone through | 47 | pending_top_up | 625 | 625 | 9,733 | 4,263 |
Is there a function where I can top-up automatically? | 4 | automatic_top_up | 626 | 626 | 9,584 | 5,370 |
What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this. | 75 | wrong_amount_of_cash_received | 627 | 627 | 3,388 | 5,588 |
I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it. | 26 | declined_cash_withdrawal | 628 | 628 | 1,802 | 2,287 |
My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it? | 48 | pending_transfer | 629 | 629 | 5,381 | 9,891 |
I was only given $20 after trying to withdraw $100 | 75 | wrong_amount_of_cash_received | 630 | 630 | 8,667 | 7,981 |
looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge? | 28 | direct_debit_payment_not_recognised | 631 | 631 | 1,969 | 7,458 |
I lost the code and can not get into the app. Help! | 44 | passcode_forgotten | 632 | 632 | 4,592 | 6,175 |
What is the expected delivery date for my card? | 11 | card_arrival | 633 | 633 | 7,892 | 5,076 |
Why on earth is the exchange rate so bad? Can I get a rate closer to the actual interbank rate? | 17 | card_payment_wrong_exchange_rate | 634 | 634 | 9,023 | 8,432 |
Would reinstalling the app solve the problem? | 23 | contactless_not_working | 635 | 635 | 8,987 | 2,156 |
How do I go about changing my PIN? | 21 | change_pin | 636 | 636 | 2,606 | 6,534 |
can i add funds with a card from the united states | 54 | supported_cards_and_currencies | 637 | 637 | 1,692 | 158 |
My top up has been pending for an hour already, and I really need this to go through as soon as possible. Can you help? | 47 | pending_top_up | 638 | 638 | 9,083 | 9,178 |
My account shows that I made a cash withdrawal but I cannot remember doing so! | 20 | cash_withdrawal_not_recognised | 639 | 639 | 2,210 | 2,181 |
I cannot try my PIN anymore. | 49 | pin_blocked | 640 | 640 | 3,255 | 3,510 |
If I want to be able to give my daughter a card for my account, would I be allowed to get one for her? | 39 | getting_spare_card | 641 | 641 | 1,806 | 8,651 |
I want to get a Visa card | 73 | visa_or_mastercard | 642 | 642 | 5,047 | 3,881 |
My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow? | 6 | balance_not_updated_after_cheque_or_cash_deposit | 643 | 643 | 6,999 | 2,380 |
I would like to get an account for my child. | 1 | age_limit | 644 | 644 | 5,661 | 4,560 |
I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives? | 59 | top_up_failed | 645 | 645 | 6,451 | 8,779 |
I refilled my account balance but got an error message. | 61 | top_up_reverted | 646 | 646 | 1,486 | 2,065 |
I had a problem with my card payment, can you help? | 25 | declined_card_payment | 647 | 647 | 4,881 | 2,697 |
What do I do if I forgot my PIN? | 49 | pin_blocked | 648 | 648 | 1,494 | 9,843 |
What ATMs can I use this card? | 3 | atm_support | 649 | 649 | 3,343 | 8,158 |
When I tried to transfer funds to my friend today I was unable to do so, why? | 35 | failed_transfer | 650 | 650 | 5,437 | 3,169 |
I must have entered my PIN wrong. | 49 | pin_blocked | 651 | 651 | 3,115 | 6,048 |
I see a direct debit transaction in my app that I didn't make. | 28 | direct_debit_payment_not_recognised | 652 | 652 | 3,473 | 6,843 |
Need to report a change of address. | 30 | edit_personal_details | 653 | 653 | 8,465 | 8,432 |
When can I expect my refund? | 51 | Refund_not_showing_up | 654 | 654 | 7,649 | 9,278 |
I goofed up and used the wrong account. Please help. | 8 | cancel_transfer | 655 | 655 | 5,919 | 6,793 |
How do I change my card PIN? | 21 | change_pin | 656 | 656 | 5,380 | 1,632 |
When will my top up go through? | 47 | pending_top_up | 657 | 657 | 3,945 | 2,335 |
Why has my withdrawal not posted? | 46 | pending_cash_withdrawal | 658 | 658 | 6,633 | 1,497 |
Can you tell me where my readily available cash has come from? | 70 | verify_source_of_funds | 659 | 659 | 2,024 | 5,716 |
Do you need to know my first and last name? | 74 | why_verify_identity | 660 | 660 | 5,836 | 167 |
is it ok if i use both visa and mastercard | 73 | visa_or_mastercard | 661 | 661 | 5,620 | 1,620 |
daughter needs card, how do i add her | 39 | getting_spare_card | 662 | 662 | 3,246 | 4,116 |
Can I have a spare card for this account please? | 39 | getting_spare_card | 663 | 663 | 7,119 | 2,198 |
Is there a reason why there is an extra £1 charge on my account? | 34 | extra_charge_on_statement | 664 | 664 | 230 | 6,377 |
After transfering some money my balance hasn't changed. | 5 | balance_not_updated_after_bank_transfer | 665 | 665 | 5,288 | 7,357 |
In the app, how can I make it show the new card that arrived? | 13 | card_linking | 666 | 666 | 1,502 | 6,528 |
Can the card be mailed to Europe? | 24 | country_support | 667 | 667 | 5,649 | 4,195 |
What do I do when a charge has been made that I did not make? | 20 | cash_withdrawal_not_recognised | 668 | 668 | 8,977 | 7,575 |
When will my top-up be completed? | 47 | pending_top_up | 669 | 669 | 9,755 | 2,717 |
Extra charge during transfer | 64 | transfer_fee_charged | 670 | 670 | 913 | 4,222 |
where to i get my funds from? | 70 | verify_source_of_funds | 671 | 671 | 9,812 | 1,390 |
I see cash in my app but I did not get it. | 20 | cash_withdrawal_not_recognised | 672 | 672 | 7,507 | 6,578 |
What is this $1 charge on my account? | 34 | extra_charge_on_statement | 673 | 673 | 8,310 | 3,090 |
Are there any hidden extra fees for currency exchanges? | 31 | exchange_charge | 674 | 674 | 5,069 | 6,161 |
What should I do if I think there are unauthorized transactions? | 22 | compromised_card | 675 | 675 | 5,402 | 8,367 |
How long does it take for a new purchase to stop being considered pending? | 45 | pending_card_payment | 676 | 676 | 8,206 | 8,854 |
Where'd the rest of my cash go from the ATM | 75 | wrong_amount_of_cash_received | 677 | 677 | 5,210 | 2,928 |
Is it possible to link a new card? | 13 | card_linking | 678 | 678 | 2,830 | 3,234 |
My card is about to expire. Are there any costs with a replacement card? How quick do you mail it to me? | 9 | card_about_to_expire | 679 | 679 | 7,129 | 4,946 |
what to do about stolen phone | 42 | lost_or_stolen_phone | 680 | 680 | 4,149 | 2,799 |
I think I got charged twice for the same thing | 63 | transaction_charged_twice | 681 | 681 | 5,297 | 8,340 |
There is a pending 1£ charge on my statement. I haven't purchased anything for 1£. Why is it on my statement? | 34 | extra_charge_on_statement | 682 | 682 | 9,363 | 8,317 |
Can you tell me the countries you operate in? | 24 | country_support | 683 | 683 | 7,348 | 702 |
I got charged twice for the same payment. Please removed the pending payment. Thank you. | 63 | transaction_charged_twice | 684 | 684 | 3,764 | 6,235 |
A transaction I did to my friend hasn't arrived yet, why? | 66 | transfer_not_received_by_recipient | 685 | 685 | 4,622 | 9,879 |
Why is my PIN blocked? | 49 | pin_blocked | 686 | 686 | 7,367 | 1,059 |
How do I add a new card? | 13 | card_linking | 687 | 687 | 6,716 | 6,378 |
Can you check about unauthorized use of my card, I think someone is using mine without my knowledge? | 22 | compromised_card | 688 | 688 | 4,367 | 1,682 |
Is it possible to hold money in multiple currencies? | 36 | fiat_currency_support | 689 | 689 | 8,348 | 8,703 |
There is a payment that is not mine in the App. | 16 | card_payment_not_recognised | 690 | 690 | 1,931 | 7,571 |
I tried using a check to update my balance, but it isn't work? Is something wrong? | 6 | balance_not_updated_after_cheque_or_cash_deposit | 691 | 691 | 2,639 | 1,070 |
I am not recognizing a debit payment from my account. | 28 | direct_debit_payment_not_recognised | 692 | 692 | 8,878 | 5,590 |
What happens if I use my account and my identity verification hasn't finished? | 74 | why_verify_identity | 693 | 693 | 9,507 | 7,337 |
Why can't I take $100 out | 75 | wrong_amount_of_cash_received | 694 | 694 | 5,587 | 7,760 |
Can I use the app without my phone? | 42 | lost_or_stolen_phone | 695 | 695 | 7,483 | 9,762 |
What do I do to get ahold of my own card? | 43 | order_physical_card | 696 | 696 | 701 | 2,246 |
why and how soon do I have to have proof of identity to you? | 74 | why_verify_identity | 697 | 697 | 9,350 | 1,539 |
What do I do about a debit on my account that I didn't make? | 28 | direct_debit_payment_not_recognised | 698 | 698 | 494 | 446 |
How can I know where my card will be accepted? | 10 | card_acceptance | 699 | 699 | 4,191 | 2,778 |