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Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account. | 8 | cancel_transfer | 500 | 500 | 8,226 | 7,592 |
Where is my virtual card? | 40 | getting_virtual_card | 501 | 501 | 1,752 | 9,800 |
Does the auto top-up have any limits? | 4 | automatic_top_up | 502 | 502 | 5,117 | 4,363 |
It seems like a transfer is pending. | 48 | pending_transfer | 503 | 503 | 8,059 | 6,567 |
I was charged for the same thing twice | 63 | transaction_charged_twice | 504 | 504 | 5,573 | 2,876 |
Card refund is not showing up in my statement. | 51 | Refund_not_showing_up | 505 | 505 | 985 | 7,644 |
Is it possible to get one of your cards in the European Union? | 24 | country_support | 506 | 506 | 3,508 | 3,244 |
Hey there's a fee for a transfer on my account. Why?! | 64 | transfer_fee_charged | 507 | 507 | 6,370 | 2,869 |
What can i pay with out fees | 15 | card_payment_fee_charged | 508 | 508 | 7,457 | 1,891 |
I purchased something and the seller hasn't received the money yet, but it has been deducted from my account. | 53 | reverted_card_payment? | 509 | 509 | 8,767 | 1,956 |
Can I get a disposable virtual card? | 37 | get_disposable_virtual_card | 510 | 510 | 6,261 | 5,709 |
Is there a limit to using a disposable virtual card? | 29 | disposable_card_limits | 511 | 511 | 5,651 | 696 |
When I attempted to make a transfer, it failed. | 35 | failed_transfer | 512 | 512 | 7,778 | 8,717 |
I just bought an item and changed my mind. I have not received it yet how can I get refunded. Thank you. | 52 | request_refund | 513 | 513 | 6,148 | 1,890 |
How can I exchange currencies using your app? | 33 | exchange_via_app | 514 | 514 | 5,695 | 3,660 |
i used a check check yesterday to balance my account and it isn't showing up? | 6 | balance_not_updated_after_cheque_or_cash_deposit | 515 | 515 | 4,491 | 8,847 |
In the app I see a direct debit that I don't recognize. | 28 | direct_debit_payment_not_recognised | 516 | 516 | 6,361 | 7,598 |
My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately. | 22 | compromised_card | 517 | 517 | 3,619 | 7,326 |
Is there a limit on disposable cards? | 29 | disposable_card_limits | 518 | 518 | 3,551 | 9,001 |
How can I change my name because I just got married? | 30 | edit_personal_details | 519 | 519 | 9,349 | 8,280 |
When I withdrew money from my account the other day, I noticed that there was a fee. I didn't think that there were any fees for withdrawals...? How much will I be charged? | 19 | cash_withdrawal_charge | 520 | 520 | 9,238 | 818 |
The exchange rate applied was incorrect when I was traveling outside the country. | 76 | wrong_exchange_rate_for_cash_withdrawal | 521 | 521 | 6,092 | 5,570 |
I found my card, how can I use it again? | 13 | card_linking | 522 | 522 | 5,807 | 3,518 |
There is a direct debit set up that was not authorized by me. | 28 | direct_debit_payment_not_recognised | 523 | 523 | 2,538 | 4,134 |
Can I use this app to exchange currencies? | 33 | exchange_via_app | 524 | 524 | 3,736 | 8,217 |
My card keeps getting declined when I try to use it. I would like to top-up, but it is not going though. | 59 | top_up_failed | 525 | 525 | 3,077 | 5,556 |
Are there any restrictions on the disposable cards? | 29 | disposable_card_limits | 526 | 526 | 8,013 | 9,531 |
I have my card here with me and someone has just made a withdrawal for 500. Please help! | 20 | cash_withdrawal_not_recognised | 527 | 527 | 7,616 | 4,824 |
Is it possible to refund an item? | 52 | request_refund | 528 | 528 | 1,317 | 1,335 |
I can't log into my account because I lost my password | 44 | passcode_forgotten | 529 | 529 | 3,617 | 1,086 |
About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer? | 5 | balance_not_updated_after_bank_transfer | 530 | 530 | 8,869 | 1,744 |
how long are my top ups pending | 47 | pending_top_up | 531 | 531 | 1,104 | 2,173 |
Tell me how I can verify a card top-up. | 71 | verify_top_up | 532 | 532 | 3,093 | 487 |
Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined! | 26 | declined_cash_withdrawal | 533 | 533 | 6,471 | 8,698 |
I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct. | 27 | declined_transfer | 534 | 534 | 7,938 | 285 |
Am I limited to what ATM I can use my card? | 3 | atm_support | 535 | 535 | 1,079 | 975 |
I don't understand what a disposable virtual card is, can you help? | 37 | get_disposable_virtual_card | 536 | 536 | 137 | 7,420 |
I payed with the card and there was an extra fee? | 15 | card_payment_fee_charged | 537 | 537 | 6,616 | 3,322 |
Whats the maximum number of disposable cards that I can get? | 29 | disposable_card_limits | 538 | 538 | 814 | 5,336 |
I've lost my card. What can I do about that? | 41 | lost_or_stolen_card | 539 | 539 | 3,806 | 4,896 |
I think I was charged double for something I bought - how long should I wait before reporting this? | 63 | transaction_charged_twice | 540 | 540 | 6,279 | 5,744 |
How can I check to see where my funds come from? | 70 | verify_source_of_funds | 541 | 541 | 4,435 | 4,659 |
My transaction went through but I was charged a fee. Why? | 64 | transfer_fee_charged | 542 | 542 | 7,446 | 24 |
Can I get my money back on an item? | 52 | request_refund | 543 | 543 | 8,176 | 2,139 |
my balance has not changed, despite depositing a cheque | 6 | balance_not_updated_after_cheque_or_cash_deposit | 544 | 544 | 8,178 | 2,126 |
Why is the ATM not allowing me to get cash? | 26 | declined_cash_withdrawal | 545 | 545 | 4,484 | 3,154 |
Where do I find the verification code for the card I'm topping up? | 71 | verify_top_up | 546 | 546 | 2,423 | 5,016 |
How is an exchange rate calculated? | 32 | exchange_rate | 547 | 547 | 8,726 | 2,795 |
Can I add money to my account with cash? | 58 | top_up_by_cash_or_cheque | 548 | 548 | 4,635 | 519 |
I can't figure out how to unblock my pin number. Can you help me? | 49 | pin_blocked | 549 | 549 | 1,853 | 8,653 |
Is USD free to top up with a US card? | 57 | top_up_by_card_charge | 550 | 550 | 2,827 | 7,114 |
I want to do a bank transfer to this bank, from an account at another bank. | 65 | transfer_into_account | 551 | 551 | 9,564 | 4,592 |
Why is my payment in pending status? | 45 | pending_card_payment | 552 | 552 | 4,836 | 7,289 |
How long will my payment be pending? | 45 | pending_card_payment | 553 | 553 | 8,048 | 5,124 |
Can you help me? I have a duplicate transaction on my account and I don't understand why. | 63 | transaction_charged_twice | 554 | 554 | 164 | 37 |
My card never arrived. | 11 | card_arrival | 555 | 555 | 5,981 | 1,894 |
How long does it take for a purchase to go from pending to authorised? | 45 | pending_card_payment | 556 | 556 | 9,768 | 4,652 |
If my card payment isn't working what do I do? | 25 | declined_card_payment | 557 | 557 | 8,620 | 4,653 |
I added money but my top-up wasn't processed by the app. | 59 | top_up_failed | 558 | 558 | 8,513 | 2,666 |
I was unable to activate my card. | 0 | activate_my_card | 559 | 559 | 758 | 2,342 |
Yesterday I topped up my card. Why didn't it complete as it still pending? | 47 | pending_top_up | 560 | 560 | 5,915 | 7,316 |
what is the word? | 28 | direct_debit_payment_not_recognised | 561 | 561 | 5,602 | 5,516 |
Where do you deliver cards to? | 43 | order_physical_card | 562 | 562 | 1,355 | 3,011 |
Why is there an additional fee showing on the statement I received? | 34 | extra_charge_on_statement | 563 | 563 | 143 | 3,790 |
My card payment was reverted, why? | 53 | reverted_card_payment? | 564 | 564 | 578 | 708 |
Why was my virtual card rejected? | 72 | virtual_card_not_working | 565 | 565 | 4,789 | 7,756 |
I can't remember what my password is | 44 | passcode_forgotten | 566 | 566 | 6,782 | 8,257 |
I will be traveling. Can I add money automatically? | 4 | automatic_top_up | 567 | 567 | 8,175 | 2,326 |
I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please? | 59 | top_up_failed | 568 | 568 | 4,748 | 3,866 |
Why did I get less cash than what I asked in the ATM? | 75 | wrong_amount_of_cash_received | 569 | 569 | 3,559 | 1,433 |
Do you accept all cards and currencies? | 54 | supported_cards_and_currencies | 570 | 570 | 5,490 | 8,163 |
I have a direct debit I didn't make | 28 | direct_debit_payment_not_recognised | 571 | 571 | 224 | 1,719 |
What do I do if I see a transaction on my card that I don't recall making? | 16 | card_payment_not_recognised | 572 | 572 | 3,328 | 9,644 |
I want to transfer money using my credit card. | 62 | topping_up_by_card | 573 | 573 | 5,263 | 8,570 |
I don't remember my login code | 44 | passcode_forgotten | 574 | 574 | 1,110 | 1,780 |
Can I change my pin at an atm? | 21 | change_pin | 575 | 575 | 2,583 | 2,119 |
I was getting cash and the card got stuck inside | 18 | card_swallowed | 576 | 576 | 6,605 | 9,645 |
I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate. | 27 | declined_transfer | 577 | 577 | 8,300 | 1,101 |
Seems like my card payment has been cancelled | 53 | reverted_card_payment? | 578 | 578 | 8,868 | 6,050 |
A refund is taking too long. | 51 | Refund_not_showing_up | 579 | 579 | 3,142 | 2,782 |
I don't recognize this payment | 16 | card_payment_not_recognised | 580 | 580 | 7,038 | 3,822 |
How long will a transfer from Europe take? | 67 | transfer_timing | 581 | 581 | 7,263 | 2,825 |
What countries are you available in? | 24 | country_support | 582 | 582 | 1,738 | 7,242 |
My bank card has expired, how can I get a new physical card? | 9 | card_about_to_expire | 583 | 583 | 8,526 | 4,508 |
How do I link the new card that I just got from you guys? | 13 | card_linking | 584 | 584 | 6,052 | 9,170 |
I keep trying to make a payment, but it doesn't work. | 25 | declined_card_payment | 585 | 585 | 6,995 | 8,022 |
Why am I seeing a direct debit thats not mine? | 28 | direct_debit_payment_not_recognised | 586 | 586 | 5,449 | 7,976 |
Are their fee's for top ups? | 57 | top_up_by_card_charge | 587 | 587 | 7,210 | 867 |
Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong? | 7 | beneficiary_not_allowed | 588 | 588 | 2,084 | 533 |
Are there limits on the virtual cards? | 29 | disposable_card_limits | 589 | 589 | 7,088 | 4,866 |
What is the refund procedure? | 52 | request_refund | 590 | 590 | 5,188 | 8,386 |
If I add money with an international card, are there any fees? | 57 | top_up_by_card_charge | 591 | 591 | 8,969 | 2,285 |
I would really like a physical card. | 43 | order_physical_card | 592 | 592 | 3,536 | 4,531 |
I have arranged a transfer, but no longer need to send it. How do I stop the transfer? | 8 | cancel_transfer | 593 | 593 | 8,184 | 983 |
I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account? | 8 | cancel_transfer | 594 | 594 | 418 | 2,276 |
Do you receive SWIFT transfers? | 56 | top_up_by_bank_transfer_charge | 595 | 595 | 2,810 | 3,763 |
My virtual car is not working. | 72 | virtual_card_not_working | 596 | 596 | 3,027 | 9,666 |
How long will a transfer be pending for? | 48 | pending_transfer | 597 | 597 | 8,627 | 9,495 |
My card was used without my permission, what do I do? | 22 | compromised_card | 598 | 598 | 4,245 | 9,804 |
Why do I need to verify a top-up? | 71 | verify_top_up | 599 | 599 | 1,694 | 6,231 |